Local Reviews
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James M.
WASHER WHIRLPOOL WTW5000DW2 Unit not locking. Needs new latch. Ordering new. Will return when parts arrive. ; ordrng 1 W11307244 (latch)
William L.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Replaced main control brd, checked evap fan , thermister functions, unit operating as designed."
William L.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Found unit set to max temp control setting, ran manual defrost cycle in diagnostics, defrost heater tested ok. Ref # 7729092355, reseated plugs at back of unit behind water valve as per tech line, defrosted evap, unit cooling at this time"
Leon M.
M/W OTR WHIRLPOOL WMH75021HZ2 Replaced all selected parts Unit working properly as designed
Leon M.
WASHER MAYTAG MVWC565FW2 Removed fabric softener from inside of propeller agitatorAfter running diagnostic check unit working properly as designed
James M.
DRYER MAYTAG MEDB835DW1 Unit is heating but had lint clog in venting inside walls. Customer recommended to contact vent cleaning service to clear venting. Unit is working as intended.
Juan G.
WASHER MAYTAG MVWB765FW0 "F5e3. F3e2. F2e1 Cleared error codes, ran diagnostics. Lid lock not working properly, unit is leaking from inlet valves housing.; ordrng 1 W10810403 (lid lock assy) and 1 W11172234 (housing)"
James M.
WASHER WHIRLPOOL WTW5000DW1 "Replaced drive pulley, and motor. Unit no longer making rubbing noises. Drive pulley was source of noises during operation replaced motor and tested unit. Unit now working as intended and customer approves functions at this time."
Tyler F.
DRYER WHIRLPOOL WGD6620HC1 Customer stated paint is chipping on the bulkhead. Ordering touch-up paint in stock. ; ordrng 1 WP-350930 (Paint) and 1 WP-72017 (Touch up)
Chase F.
WASHER MAYTAG MVWC565FW0 "Ran through diagnostics, no error codes. Cleaned out water valves. Put through automatic test cycle, unit is passing through all cycles with no problems. Ran unit through calibration and retested. Passed all tests with no failures. All ops testing normal with this machine. Job complete."
Kenneth M.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Ordering reviews valve. Fristed evaps. Swapped unit to 8 hour defrost. Rescheduled for tuesday 10-27-20; ordrng 1 WPW10364560 (Solenoid)
Chase F.
WASHER MAYTAG MVWB765FW0 "F0e3, F8e1, F2e1, put unit through diagnostics found unit now spinning. Found connector at shifter to be damaged. Repaired connector and safely put back into shifter. Retested and unit passed all tests with no failures. Job complete."
Chase F.
WASHER MAYTAG MHW8200FC0 Installed new drain pump. Calibrated and retested. All functions now testing out normal time of repair. Job complete.
Alejandro C.
REFRIGERATOR MAYTAG MRT311FFFH00 "Found the unit not freezer door gasket,not close correctly, clean and defrost inside the freezer, and adjust freezer door gasket, close correctly, unit work normal"
Kevin M.
DRYER WHIRLPOOL WGD4950HW0 Unit not starting when start button is pressed. I found voltage to door switch but door switch not responding. Failed door switch. Ordering switch. ; ordrng 1 WPW10569603 (switch-dor)
Kevin M.
REFRIGERATOR KITCHENAID KURL204ESB00 Customer concerned with temps from venting. I found condenser fan hung up and not turning. I cleared fan blade. Fan now running. All tests good.
Randy C.
VENT HOOD WHIRLPOOL WVI75UC6DS3 Removed and replaced glasss now working as designed job complete.
Juan G.
REFRIGERATOR JENN-AIR JFC2089HPF "Ice maker receiving proper voltage but motor is jammed. Replaced ice maker assembly. Checked ops, ice maker went through harvest cycle as designed. Per customer’s request, replaced water filter, and purged air from water line. There is an inline water filter behind the unit, instructed customer to replace it as well."
Aaron B.
RANGE KITCHENAID KSDG950ESS1 "Replaced the touch control and harness , tested operations ok now at this time"
Kenneth M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Found unit not illuminating. Found freezer module faulty. Repkaced module with one on truck and tested. Unit is now working properly. Customer approves function. ; used 1 W10695459 ( Module) from stock
Kenneth M.
DRYER MAYTAG MGD5630HW1 Installed console and control. Tested unit. Unit is now working properly. Customer approves function at this time.
Kevin M.
DRYER WHIRLPOOL WGD5620HW1 "Unit making loud noise while running. I found heavy vibration coming from motor causing a noise. Also found failed rollers and idler causing squeaking. Removed and replaced motor, blower, idler pulley, belt and rollers. All tests good."
Andy H.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Needs control n thermistor called techline 7729097428; ordrng 1 W11357371 (CONTROL BOX W11357371) and 1 WPW10384183 (thermistor)
William L.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Found burnt trace on main brd, replaced main brd with cx part, New part labeled remanufactured, called Andrew, texted job # to Andrew. Unit is now turning off & on. Reinstalled original control board, No further service at this time."
Francisco S.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Removed and replaced compressor. Pulled vacuum unit held vacuum. Re charged up to 5.0 oz of r134 a. Asked cx to allow 24 hrs to go back to normal ops.; used 1 W10913906 (SERVICE STUB) from stock
Kevin M.
MICROWAVE WHIRLPOOL WMH32519HZ5 Light went out under unit. I found that socket shorted and damaged night bulb. Unit needs new socket and bulb. Removed and replaced socket and bulb. Tested unit. All tests good.
James G.
REFRIGERATOR KITCHEN AID KRFC704FBS02 "Replaced door and user interface, still need front user interface and handle.; ordrng 1 W11360644 (HANDLE ) and 1 W11442053 (USER INTERFACE )"
Kevin M.
REFRIGERATOR KITCHENAID KRFC704FSS00 Compressor not running when I arrived. I removed inverter and put back in other inverter from sealed system repair just done. Compressor now starting. I watched it for 25 mins. All tests good.
Kevin M.
REFRIGERATOR MAYTAG MFW2055FRZ00 Freezer door not closing causing ice build up on evaporator. Tightened mounting screws that were loose causing rails not to close all the way. Unit tests good.
Jonathan B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced defective modules. Tested unit and is working properly
Andy H.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Control not responding could not adjust, replaced control and tested unit working properly."
Timothy J.
DISHWASHER WHIRLPOOL WDF520PADM7 Installed sump assembly and tested. Unit checks ok. The plumbing to sink is backing up.tried to clear it but can not get it to drain correctly.
Isidro L.
WASHER WHIRLPOOL MHW5500FC1 "On arrival customer stated unit was not powering on, could not run diagnostics, on closer inspection found bad console; ordrng 1 W10783707 (console)"
Andrew P.
REFRIGERATOR AMANA ART318FFDB07 Removed and replaced compressor operator and couplers and drier. Polled vacuum on unit and it held vacuum.recharge unit with 3.7 ounces of 134A check for leaks found none. Advise customer to give 24 hours to cool
Erick S.
WASHER WHIRLPOOL MVWB965HC "Cycled unit and fond unit with no leaks at the time of service. Filled unit to max water level and found no leaks. Resecured all clamps on hose, drain,water valves,and pump. Reprogrammed main control, informed customer on proper loading,soap usage, and additional fucntions. Job complete"
Danny G.
REFRIGERATOR KITCHENAID KRSC503ESS00 Broken wires at bottom hinges on freezer door Found broken wires Unit will require a complete door; ordrng 1 LW10728959 (dor-fip)
Erick S.
RANGE KITCHEN AID KFGD500ESS Cycled unit and found unit with software issue causing unit not to advance through cycles. Reprogram main control and secured all connections at main board. Re-tested unit and unit heated both ovens to 350 with no errors. Tested with customer and passed all test. Job complete
Erick S.
DISHWASHER JENN-AIR JDB9800CWS Found bad board causing failure. Board not advancing. Reprogrammed and Resecured all connections at control. ran through test cycle and Unit passed all test with no faults. Unit is now operating as design. Job complete
James M.
DRYER MAYTAG MEDB765FW Ran unit. Unit heating as intended. Unit has clog in venting inside walls not allowing for proper airflow. Unit runs as intended when venting is removed.
Danny G.
REFRIGERATOR KITCHENAID KBSD612ESS01 SR#7729094905According to client unit changes temp on its own and also freezing food inside the fridge compartment When arrived no frozen food and temp were set at 34f and 0f Set unit to proper temps Called techline and they advise to replaced controls Ordering parts and rs call ; ordrng 1 WP2259350 (cntrl-elec) and 1 WP2318054 (cntrl-elec) and 1 WPW10200659 (cntrl-elec) and 1 WPW10624574 (cntrl-elec)
Francisco S.
MICROWAVE WHIRLPOOL KEMS308SSS04 checked unit found bad inverter and magnetron. Transformer also making buzzing noise intermittently. Removed and replaced inverter and magnetron. Unit now heating. Will order transformer and replace it Sr#7729095988Tranforsmer part# W11238401.
Francisco S.
DRYER WHIRLPOOL WGD6120HC0 Checked unit found no error codes. Cycled unit it. Is coming on and off as normal. Found vent not properly installed and seems to be obstructed. Advised cx to resolve this two issue because I believe this is their problem.
Francisco S.
REFRIGERATOR KITCHENAID KRFC302ESS00 Checked unit found issue with water filter for dispenser. Adjusted temp and educated cx on food placement to avoid freezing of veggies and fruits.
Francisco S.
WASHER WHIRLPOOL n/a Removed and replaced motor and belt. Tested ops unit now working properly.
Isidro L.
FREEZER WHIRLPOOL KRFC300ESS01 "On arrival customer stated unit was making noise from control diffuser or diverter, replaced part."
James G.
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 SR# 77290963972Tech line says replace seperator ; ordrng 1 WPW10577864 (door-ice)
Danny G.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Unit is leaking on rear wall Replaced heater and gum Reinstall unit and advised client to allow 24hrs for unit to reach proper temperature Set unit to proper temps
Danny G.
FREEZER WHIRLPOOL WRF535SMBM00 Broken glassUsed vacuum to clean broken glassReinstall all shelves and drawers and install glassCleaned condenser Advised client to allow 24hrs for unit to reach proper.
Leon M.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Freezer door wire harness is damaged , ordering door assembly and water valve ; ordrng 1 LW10691266 (dor-fip) and 1 WPW10238100 (valve-inlt)
Danny G.
REFRIGERATOR KITCHENAID KRSF505ESS01 Not cooling Found faulty evap motor Replaced harness and evaporator fan motor Reinstall unit and power up and ran test for fans and both fans are working properly Advised client to allow 24hrs for unit to reach proper temp
Isidro L.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "On arrival customer stated units ice maker tray was ice up and couldn’t take it out, on further inspection found unit with a broken ice maker, ordering part ; ordrng 1 W10873791 (icemaker)"
Juan G.
REFRIGERATOR JENN-AIR JFFCC72EFS03 "Installed pressure regulator. Ran diagnostics, dispenser is working properly, ice maker filled as designed.SR 7729095768."
Juan G.
REFRIGERATOR KITCHEN AID KRSC503ESS00 "Installed check valve at freezer door water line coupler. Checked ops, water dispenser is working fine at the time of service."
Isidore A.
MICROWAVE JENN-AIR JMW2427WS02 "Joel Sr 7729095278Found F6 E0, F6E8 microwave version missing, ordering wide interface WPW10120228 and microwave appliance manager WPW10350780, parts ordered; 1 WPW10120228 (cntrl-elec 154.28) and 1 WPW10350780 (cntrl-elec 157.40)"
Juan G.
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 "Error E2. Ran diagnostics, ice maker not completing harvest cycle. Replaced ice maker assembly, checked ops, ice maker cycled properly, it filled as designed."
Isidore A.
DISHWASHER KITCHENAID KDTM404KPS0 "Found over flow switch , no water found in float switch,102 vent W11416460 not opening. Found Detergent dispenser W11412300 missing rinse agent door. Parts ordered; ordrng 1 W11412300 (DETERGENT DISPENSER ) and 1 W11416460 (VENT)"
Juan G.
WASHER WHIRLPOOL WFW75HEFW0 "F3e1. F9e1. F5e2. F0e1. Cleared error codes, ran diagnostics. Unit’s drain pump not working. Replaced drain pump. Checked ops, unit is working fine now."
Danny G.
WASHER WHIRLPOOL WTW7120HW0 Cabinet is damage New cabinet arrived damage Need to reorder part; ordrng 1 W10677265 (cabinet)
James G.
WASHER WHIRLPOOL WDT710PAHZ1 Replaced defective main motor.Tested ok
James G.
WASHER WHIRLPOOL WFW97HEDBD0 Replaced ACU due to erratic operation.Tested ok
Danny G.
DISHWASHER KITCHENAID KDFE104DWH2 Not cleaning dishes Found faulty pump motor Replaced motor assy Reinstall and ran a self test cycle and unit completed with no leaks and no issues unit is working properly
Randy C.
WASHER MAYTAG MHW6000XW1 F6e1 found bad controls and latch replaced with control but latch not working properly now needs latch. ; ordrng 1 WPW10306374 (latch)
Isidro L.
COMPACTOR WHIRLPOOL KTTS505ESS0 "On arrival customer stated unit was making a loud thump hammer noise, on further inspection found units actuator switch was not engaging, uninstalled and repaired switch, reinstalled actuator and switch, tested unit, unit is now operating properly as designed...job complete"
Randy C.
REFRIGERATOR KITCHENAID KRFC704FSS00 Found unit not cooling found frosted over evap. Needs new evap and new control ; ordrng 1 W10815735 (cover-evap) and 1 W11333076 (CONTROL)
Danny G.
REFRIGERATOR KITCHENAID KBFN502ESS02 Doors are making popping noises when opening and closing Replaced door hinges and extensions and stoppers And also used film on hinge Reinstall and now doors are opening and closing properly Unit is now working properly Advised client to allow 24hrs for unit to reach proper temp
Isidore A.
WASHER WHIRLPOOL MHW8630HW0 "Found and verified no detergent being dispensed, removed top panel found wash detergent pump harness connection failure, removed connector and reinstalled to pump. Reinstalled top washer panel test washer operation, washer working at this time as designed."
Kevin M.
DRYER MAYTAG MGDC215EW2 Unit not starting. I traced voltage and found failed thermal fuse. Removed and replaced fuse. All tests good.
William L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Leveled unit, lower wheel chalks, ran evap fan, ice maker fan, compresser, condenser fan, Found no problem with operating sound, unit is operating as designed."
Antonio D.
REFRIGERATOR KITCHENAID KRMF706ESS01 Ice maker is working ok. No need to replace parts. Returning parts.
Randy C.
REFRIGERATOR KITCHENAID KSRS25ILSS02 Removed and replaced ice maker now working as designed job complete. Ice should be made in 4-6 hours as long as temps met.
James M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Defrosted unit and replaced parts. Plugged in unit and fan started right away. Unit now working as intended and customer approves functions at this time.
Randy C.
MICROWAVE KITCHENAID KMBS104ESS03 Part is defective. Box came damaged. Reordering ; ordrng 1 W10776767 (transformr)
Tyler F.
REFRIGERATOR KITCHENAID KSSC48QTS00 Customee stated that the ice maker stopped working. Ordering ice maker not in stock. Customer may cancel.if she decides to buy a new fridge.; ordrng 1 WP-WPW10277448 (Ice maker)
Isidore A.
DISHWASHER KITCHENAID KDFE104HPS0 "Found top cabinet bracket failure not secured , relocating dishwasher cabinet brackets to left and right side of dishwasher. And raised level feet., to customer satisfaction, test dishwasher operation, dishwasher working at this time."
Cruz B.
WASHER MAYTAG MVW6230HW0 "Fixed- installed new (strike) strike is now locking, put the appliance in a diagnostic test mode it completed filled, wash, drain, spin, locked & unlocked, no codes, n9 leaks. Cx ok repair."
Cruz B.
WASHER WHIRLPOOL MAV9504EWW "Fixed- installed new (switch) tested all temps they are now working, cx approves functions at this time."
Francisco S.
WASHER WHIRLPOOL WTW5000DW3 "Found error f7 e7. Found unit not leveled. Leveled legs to ensure it does the final spin properly. Tested on manual unit now working ok, calibrated and asked cx to perform a few loads and report any issues."
Raymond D.
REFRIGERATOR KITCHENAID KDTM604KPS0 "TJ SR 7729093272 Laura SR 7729034284Keypad main control upon arrival cx states unit powers on by itself. Contacted tech line and we could not locate a specific reason, was advised to replace console and control. Documented safety.; ordrng 1 W11410062 (CONTROL) and 1 W11416458 (CONSOLE)"
Jack R.
WASHER WHIRLPOOL MVWB766FW1 Replaced gearcase and slider. Tested and works like it should. Test again job completed
Steven W.
REFRIGERATOR MAYTAG MSS25C4MGZ00 Replaced ice maker and ice bin latch. Ran ice maker harvest and fill test. Harvesting and filling properly at this time. FC door switch lever is broken. Needs FC switch.; ordrng 1 W11396033 (SWITCH- FC)
Andy H.
ICE MACHINE WHIRLPOOL WRF555SDHV00 "Different problem from before ice cubes are bridging now, called techline advice to adjusted water pressure to unit so I did fill one cup of water in eight seconds, so unit working good. Sr#7729097627"
Perion R.
WASHER WHIRLPOOL MVWB955FW1 "Unit had DRN error code, which is a draining problem area code drain was clogged ran test and unclog drain the customer says that problem is intermittent and he wants a refund on product so he’s going to call Best Buy"
Perion R.
REFRIGERATOR KITCHEN AID KRFF707ESS Unit has KitchenAid refrigerator problem where ice builds up on evaporator cover and on evaporator stopping them from blowing cool air.. Ice buildup is very heavy customer will need to defrost naturally by unplugging refrigerator. Changed defrost mode to ADC To fix this issue advise customer to monitor unit after defrosted and give us a call back if continues
J.E. T.
ICE MACHINE KITCHENAID KUIX535HPS00 Cycled unit and found drain pump not Engaging. Checked drain pump and found 120 V coming in but not engaging. Unit will need drain pump.; ordrng 1 W10825875 (pump)
Rod H.
REFRIGERATOR MAYTAG MF12570FEW01 Ff ledconinually flicker in a hazards manor Heath issues can be induced due to rate and concentration.Confirmed safety issue and ordered led module for ffd compartment consumer aware of COVID-19 induced delays in parts turn around.; ordrng 1 W11043011 (module)
Raymond D.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Installed sir tower, evap cover, thermistor. Zip tied thermistor. Evap fan motor with thermistors. Tested, unit functions as design3d."
Raymond D.
DRYER MAYTAG MGD6630HW1 "Upon arrival cx states unit is not heating. Found cracked ignitor. Replaced and tested, unit functions as designed."
Raymond D.
REFRIGERATOR KITCHENAID KDTM404KPS0 "Upon arrival upper spray arm fell off manifold. Secured spray arm and tested, unit functions as designed."
Rod H.
REFRIGERATOR WHIRLPOOL WRS325SDHW05 Water not cold enoughConfirmed Found manufactured tank small enough to not cool as desired due-to volume of tube/reservoir.
Antonio D.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Defective motor/ sump assembly. Ordered control W11305308 and motor/sump W11085683.; ordrng 1 W11085683 (pump&motor) and 1 W11305308 (cntrl-elec)
Antonio D.
REFRIGERATOR KITCHENAID KSSC48QTS02 Dispenser pad not responding. Ordering W10133603 andWPW10260622. WPW10277448 ice maker .; ordrng 1 W10133603 (pad) and 1 WPW10159842 (valve-inlt) and 1 WPW10260622 (cover-frnt) and 1 WPW10277448 (icemaker)
Rod H.
REFRIGERATOR MAYTAG ASD2275BRS00 Returned to replace broken ice container1 WPW10558424 (ice-contnr)
Antonio D.
RANGE AMANA ACR4303MFW3 Terminal block is burnt. Ordered block WPW10245259; ordrng 1 WPW10245259 (block-term)
Kenneth M.
REFRIGERATOR WHIRLPOOL KRFC302ESS02 Found mullion not flipping closed. Will missing the million guide. Shimmed guide down just a hair. And lifted front of fridge to secure. Unitnis working properly. Customer approves functions.
Rod H.
WASHER MAYTAG MVWC565FW0 "Won’t ring water from garmentsAfter running diagnostics, revealed that machine had leveling issues causing shimmy and shake which can cause machine to be temporarily off balance creating a temporary malfunction and can be self corrected by control. These types of issues are not explained in any operators guide nor rep literature. A technician is needed at least once to explain. Also found leveling feet askew and adjusted"
Kenneth M.
RANGE KITCHEN AID KFGC558JSS0 Dented door. Removed and replaced with Pre-ID and tested. Unit is working properly.
J.E. T.
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Install new diffuser and re-tested unit. unit passed all test of time service. Job complete
J.E. T.
ICE MACHINE KITCHENAID KUIC15POZP0 Installed new parts and re-tested unit. Unit passed all test at time of service. Informed customer that unit might need cleaning unit is very dirty. Job complete.
Rod H.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Led lighting inoperative Confirmed Led module shorted......replaced and as designed operation returned; pckd up 1 W10695459 (module)
Enrique R.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Customer concerns , RC frosting the food . I called techline Sr#7729094276 . We calibrated both fc/RC temperatures , it was too cold . Instructed customer to allow 24 hrs for refrigerator to adjust ."
Antonio D.
WASHER WHIRLPOOL MHW6630HW Ran diagnostics and found washer operates per mfg.’s specifications. At times unbalanced load unit will shake. Advised client to check for unbalanced load. Tested ok.
Jonathan B.
REFRIGERATOR WHIRLPOOL WRF535SMBW Found defective water valve . Fixed valve tested unit and is working properly.
Tyler F.
DISHWASHER MAYTAG MDB4949SHZ0 Customer stated that unit will not fill with water. Found broken float. Ordering float not in stock. ; ordrng 1 WP-WPW10195036 (Float)
J.E. T.
WASHER MAYTAG MVWB835DW2 Cycled unit and foundF6E2 and F6E3 error code Indicating bad communication between ACU and UI Causing unit to stop randomly. UI will have to be replaced.; ordrng 1 W11115285 (panel-cntl)
Antonio D.
WASHER WHIRLPOOL MVWB865GW0 Defective drain pump . Replaced and tested unit. Working ok.
Randy C.
RANGE WHIRLPOOL WFG550S0HZ1 Not closing right. Needs new hinges. Replaced w new hinges. Now working as deisgned all ops normal job complete
Randy C.
WASHER MAYTAG MVWX655DW2 Removed and replaced parts tested now as designed. Job complete
Aaron B.
REFRIGERATOR WHIRLPOOL WRS312SNHM03 Checked unit found that the compressor is no longer cooling correctly on the unit 60° in the freezer section is the best it’ll do right now for the parts to correct issue; ordrng 1 W10309988 (compressor) and 2 W10913906 (coupler)s
Randy C.
WASHER WHIRLPOOL WTW7500GC2 Removed and replaced control and valve tested and now works as designed job complete
Randy C.
WASHER WHIRLPOOL MVWB300WQ0 Removed and replaced bearing. Tested passed spins and drains well advised client to use unit now ok .
Isidro L.
WASHER AMANA NTW4516FW3 "On arrival customer stated unit was making lots of noise, ran diagnostics found no error codes, on closer inspection found unit to be off leveled from feet, and loose suspension rob making unit unbalanced when spinning also unit needed to be calibrated, also drain hose was not installed right, adjusted feet, calibrated unit, reinstalled suspension rob, tested unit, unit is operating as designed at this time of service...job complete"
Isidro L.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "On arrival customer stated unit was not working and cooling properly, on inspection found evaporator frozen over restricting fan air to flow to the refrigerator side, defrosted with steamer, replaced thermistor, reinstalled evaporator cover, I let customer know to let unit regulate itself overnight, unit started to cool as designed...job complete"
Tyler F.
RANGE MAYTAG MGR6600FZ0 Customer stated that the door pops and the outer skin is coming off. Ordering door glass and hinges not in stock.; ordrng 1 WP-W11250167 (Outer door) and 1 WP-WPW10299227 (Hinge) and 1 WP-WPW10299224 (Hinges)
Raymond D.
REFRIGERATOR KITCHENAID KFIS29BBBL00 "Installed evap cover, wire harness with thermistors, support and fan motor. Tested, unit is functioning as designed."
Chris M.
REFRIGERATOR KITCHENAID KRSC503ESS01 Customers had Temperature issues The refrigerator side was warm food was spoiling. On arrival I found refrigerator evaporator to be iced up. I removed shelving and deiced evap coil. Replaced thermistor And reinstalled fan and cover. Tested unit and set the proper temperature all functions test normal. Job completed
Aaron B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "* Checked operations found loose bail arm , replaced tested ops ok , customer also doesn’t like the fact that the ice cubes come out the front door sometimes this is a known problem but there’s nothing you can do other than tape the front door to the dispenser to keep from ice tumbling out of dispenser , unit is working as designed at this time"
Danny G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Building up frost inside the freezer compartment Found door out it’s gear rails Removed foot and install track into proper gears Reinstall door and freezer door is now closing and sealing properly Advised client to allow 24hrs for unit to reach proper temp
Blake C.
WASHER WHIRLPOOL WFW6620HC Diagnose unit and got fault code F4E1 units components were tested from the board component and harness are good ordering ACU per test from ServiceMatters. Parts ordered on 10-20; saved tckt
James G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced defective motor,pump and detergent dispenser.Tested ok"
J.E. T.
DISHWASHER KITCHENAID KDFE104HPS0 Cycled unit and found top rack hitting gasket as it would slide in. Found that rack was bent I removed rack and bent it back into proper shape reinstalled and secured rack. Top rack is now sliding in and out with no problems. Job complete
Blake C.
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Diagnose the unit and found it cannot be cooling as stated on service sheet. Inspected unit further by compressor compartment and found that the condenser fan to be seized. Tried to get fan to rotate and upon further inspection found that the harness wire was connected but not fully and was not completing the circuit not allowing for power to go to the component. Unplugged and replug harness wires in and re-tested the unit. after plugging back in fan was spinning as designed and was doing its job. Unit was making ice dispenser for ice and water were working fine and left water in the freezer overnight(12 hours ) and had ice in the cup when I came back. Unit is working as designed at this time of serviceJob complete.
Enrique R.
DRYER WHIRLPOOL WGD8000DW4 "Drive motor harness was not fully inserted . Connected harness , ran test . All functions work as designed ."
Erick S.
WASHER MAYTAG MHW6630HW0 Cycled unit and found unit Bello not secured to cabinet causing unit to leak. Found clamp underneath unit. Reinstalled Bello and clamp. Re-tested unit and unit is no longer leaking. Job complete
Dane K.
WASHER WHIRLPOOL WFW5620HW Moved and replace consul and main control and tested unit. Unit functions normal now
Tyler F.
REFRIGERATOR WHIRLPOOL WRT519SZDW00 Customer stated that the items are freezing in the refer. Found diffuser in freezer set to minimum and items blocking vent in fridge. Fixed diffuser and and moved items all works good at this time.
Cesar H.
DISHWASHER WHIRLPOOL WDF540PADB0 "Sin control caught fire do to a short at high voltage connector board os melted and wire harness damaged W10566921 ."
Cesar H.
OVEN WHIRLPOOL KOSC504ESS01 "Replaced blower, gasket, thermostat and fuse"
Cesar H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Found ice cubes stuck in ice maker stopping ice maker motor from finishing cycle and making more ice. Cleared stuck ice and all tested good
Kenneth M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Found unit not cooling completely. Found evap fan motor not running. Repkaced and removed all ice. Tested unit. Unit is now working properly. Customer approves function at this time.
George Y.
RANGE MAYTAG MVWB765FW3 Found washer top door not closing properly need to order door and hinge ok to order parts.; ordrng 1 W11259006 (lid) and 1 W11401116
Cesar H.
WASHER MAYTAG MVWB835DW4 Failed lid latch will not unlock it has power rerouted for latch ; ordrng 1 W10810403 (lid lock assy)
Timothy J.
REFRIGERATOR WHIRLPOOL WRF767SDEM Performed as much of the service pointer for this issue that was possible without doing sealed system work. Bypassed the FC LED . Unit cooling.
Timothy J.
DISHWASHER WHIRLPOOL WFG320M0BB2 Installed control. Unit checks ok.
Chris M.
REFRIGERATOR KITCHENAID KRFC704FPS03 Customers issue is that refrigerator runs a long time and also compressor is making loud noise. I entered refrigerator in the diagnostics toggled through all functions. Also pulled the refrigerator out checked compressor out and condenser fan everything checks out good I contacted whirlpool tech line spoke with Chris Received sr# 7728863413. We went over a few functions determine refrigerator is running as designed customers to contact customer service. Job completed
Chris M.
REFRIGERATOR WHIRLPOOL KSSS42QKW02 Customers issue is that refrigerator compartment temperatures are fluctuating food is spoiling. I entered refrigerator into diagnostics tested all Components found thermistor to be bad removed and replaced reassembled shelving And set temperatures also replaced water filter that customer supplied. Job complete
Timothy J.
REFRIGERATOR WHIRLPOOL WRT106TFDW01 Compressor tries to start but the relay overload kicks off. Replaced relay overload and found the unit behaving similarly. Found 120 vac present at the relay overload. Unit has a bad compressor.; ordrng 1 WPW10507886 (compressor)
Chris M.
DISHWASHER MAYTAG MDB4949SHZ1 One return visit today disassembled dishwasher removed and replaced detergent dispenser checked for proper function everything checks out good. Job complete
Timothy J.
WASHER WHIRLPOOL WTW5000DW1 "Installed pulley, wash plate, hub assembly and belt. Unit needs an impeller cap.; ordrng 1 W11050804 (cap)"
Andy H.
REFRIGERATOR WHIRLPOOL KRSF505ESS01 "Not cooling, replaced thermistor drip pan,evaporator,compressor, tested unit working properly. "
Chris M.
REFRIGERATOR WHIRLPOOL WRF757SDEH01 Customers issue is that the refrigerator is not producing ice also LED lighting is having intermittent issues. Ordering LED board and will install both parts on return visit ; ordrng 1 W10695459 (module) and 1 W11239944 (module)
Andy H.
WASHER WHIRLPOOL MVWB865GC1 "Unit shakes, adjusted leg and tested unit working properly, called techline got sr#7729059711"
Leon M.
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced all selected parts User interface still not working on some buttons are not responding Called Whirlpool Tech Line Support Spoke to Sterling S.R. 7729056383Check padels opticsLed driver board 3 way valve Evaporator fan Pantry UI and harness Need help on this one Please schedule next visit with Rich ; schdld next appmnt for 10/20 TUE !
Andy H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Customers concerned that unit smells. Removed evaporator cover make sure that evaporator heater wasn’t burning anything put out the drawers looked at everything and could not see or smell anything wrong with the unit.
Leon M.
REFRIGERATOR JENN-AIR JFFCC72EFP02 Cx states that unit is not working properly After running diagnostic check find that unit has a bad IM; ordrng 1 W11091220 (icemaker)
Andy H.
REFRIGERATOR KITCHENAID KRFC704FSS03 "Handle coming off , removed harness and tighten down handle bolts on door then reinstalled handle tested unit working good"
John B.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Due to the dishwasher styling at times, I replaced main control and the drain pump. The dishwasher tested good at this time, gave the customer some instructions on how to clean the filters, use rinse aid, use heated cycles also."
John B.
DISHWASHER WHIRLPOOL WFG320M0BS3 "The right hand side hinge broke off. Replace the hinge inside door, the door tested good. Gave the customer some instructions on the door. It doesn’t look like they were rough with it, nothing else was damaged. The oven door tested good. The range, is in excellent condition."
Leon M.
WASHER WHIRLPOOL MHW8630HC2 Cx states that unit is not working properly After running diagnostic check find that detergent stays in dispenser Technical Service Pointer W11446112; ordrng 1 W11125159 (switch-wl) and 1 W11322884 (cntrl-elec)
Andy H.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Lights not working , called techline sr#7729058472 need to call again to do a video chat ; schdld next appmnt for 10/21 WED !"
James M.
REFRIGERATOR WHIRLPOOL WRF560SMYB04 Installed new evap fan and plugged unit in. Fan started right away. Unit now working as intended.
James M.
DRYER AMANA NED4655EW1 Cx stated timer not advancing and unit not heating. Replaced timer and tested unit. U it now heating as intended.
James M.
WASHER MAYTAG MVW7232HW0 Found unit with low water flow. Replaced valve and tested unit. Unit now working as intended.
James M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Replaced freezer light with new module and all lights came on and are now working as intended.
John B.
DRYER WHIRLPOOL MGDX655DW2 "The dryer does not rotate, the motor pulley broke off and burnt the belt. Ordering the parts that I need; ordrng 1 WP8066184 (pulley-mtr) and 1 WPW10198086 (belt)"
James M.
REFRIGERATOR MAYTAG MSC21C6MFZ00 Found ice blocking airpath between fridge and freezer at bottom of unit. Cleared all ice and unit is cooling as intended. Customer to allow 24 hrs for temps to stabilize.
John B.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "The refrigerator is not cooling refrigerator section or the freezer section. No Freon in the sealed system, replaced the dryer, vacuumed sealed system and added the proper amount of refrigerant. Ordering the parts that I need.; ordrng 1 W10836706 (evaporator) and 1 W11126274 (air-tower), used 1 W10913906 (COUPLER), and 1 WPW10143759 (DRIER ASSY) from stock"
Chase F.
REFRIGERATOR MAYTAG MFX2876DRM02 Installed new door. Correct door this time. AAll functions now testing out normal. Job complete.
J.E. T.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Cycled unit and found defrost issue cycled unit through diagnostics to test fans and found evaporator fan not operating. Replaced evaporator motor and re-tested unit unit passed all test at time of service. Job complete
James M.
WASHER MAYTAG MVWC465HW2 Unit was stuck in drain. Reset and tested unit. Unit has slipping belt on splutch. Ordering new splutch and belt. Will return when parts arrive. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)
J.E. T.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Cycle unit and found right door not sitting right. Remove door and reinstalled door. Retested unit door now closing as intended. Job complete
J.E. T.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Cycled unit and found icemaker not producing ice. No water coming into icemaker proceeded to check fill tube and found fill tube frozen due to poor water pressure. Defrosted fill tube with steamer Unit now operating as intended. Informed customer to purchase a new filter. Job complete
Enrique R.
WASHER MAYTAG MVWC565FW0 "Customer concerns , washer making loud noise . Pulley nut backed down , and stripped pulley . Installed drive pulley assembly , performed calibration . All functions tested normal ."
Chase F.
WASHER WHIRLPOOL WFW8740DW0 "Drained out water, Installed new pressure switch and hose. Still would not drain out properly and also now getting f8e0 error code mid cycle. Ordering valve due to this error code. Called WPL tech line took voltage check to board advised to change pump out again. ; ordrng 1 W11029840 (CNTRL) and 1 WPW10435242 (VALVE) and 1 WPW10605427 (PUMP)"
Jonathan B.
DRYER MAYTAG MGDB835DW4 Called tech line #7729055658 tech line reference to customer service.
Chase F.
WASHER WHIRLPOOL WFW7590FW0 "F9e1, F5e4, F3e1, F5E2, Long drain error code, ran through diagnostics and unit would not drain out. Confirmed voltage to pump. Ordering pump. ; ordrng 1 WPW10605427 (PUMP)"
Jack R.
DISHWASHER KITCHENAID KDTE334GPS0 There were a few clips missing and melted. Attached correctly and tested. Back up and working again
Isidro L.
WASHER WHIRLPOOL WFW8620HW2 "On arrival cx stated unit was locking control lock by it self, ran diagnostics found no error codes, on further inspection found unit has an intermittent UI problem with power button ; ordrng 1 W11318817 (cntrl-elec) and 1 W11439664 (CONTROL BOARD )"
Raymond D.
DISHWASHER WHIRLPOOL WDF520PADM7 "Upon arrival cx states unit not drying dishes, found cx not using rinse aid. Instructed cx on proper use and care, unit functions as designed."
Aaron B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "This is a concession need to make sure I get sealed system labor rate pleaseRemoved and replaced the compressor and filter dye drier , recharged the system tested operations ok now at this time allow 24 hrs to cool all the way down and get to normal temps ; used 6 R134A (6 OZ) from stock"
Dane K.
WASHER MAYTAG MAV3855AWW Pana rival the unit was loud. The unit had a bad transmission and worn out thrust pulley kit. Unit needed new transmission and pulley kit. Customer declined estimate
Dane K.
WASHER WHIRLPOOL WFW9750WL01 Rival the drain pump will run constantly. Found pressure switch tripped and Cosmin board to drain constantly. Reset for customer. Unit is functioning normally now if problem comes back unit will need new pressure switch and new control. Customer declined switching parts at this time because the unit is functioning normally
Jack R.
REFRIGERATOR KITCHENAID KRFF507HPS Need to reschedule to also add led lights on freezer and need to steam out ice build up on ice maker. ; ordrng 1 W10695459 (module) and 1 W10822606 (motor) and 1 WPW10606117 (door-ice)
Jack R.
REFRIGERATOR WHIRLPOOL WRS325SDHW04 Need to replace ice maker and need to replace water dispenser or in front. Need to reschedule. Heard load popping noise coming from maker. Water coming out of front for no reason. Of door from dispenser ; ordrng 1 W11397167 (RETAINER) and 1 W11423784 (DOOR-ICE IN WHITE) and 1 WPW10300022 (icemaker)
Dane K.
OVEN WHIRLPOOL KFDC506JSS 7729057517 ... Austin.... customer concern was that unit stayed hot for several hours after they were done using it and the fan ran for several hours as well. Called Austin at tech-support. We turned oven on and kept my Thermal couple in the oven. The oven did maintain a temperature the entire time we were on the phone but the temperature did not rise. Per Austin at tech-support this unit will maintain a temperature for up to five hours after it is powered off and the fan will continue to run until the internal temperature of that cavity is less than 130°. The unit is operating as designed by manufacturer
Raymond D.
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Robert SR 7729055619 Upon arrival unit had lost cooling contacted tech line. Found evap had a hole leaking. Evap in rc is covered in oil and fan scroll. Needs compressor evap fan scroll thermistor. .; ordrng 1 W10316760 (thermistor) and 1 W10779331 (compressor) and 1 W11098695 (fan-scroll) and 1 WPW10643261 (evaporator)"
Perion R.
DISHWASHER WHIRLPOOL WDTA50SAHZ Unit works perfectly fine customer says they haven’t used it in three months. Ran recycles with customer and customer heard it go through cycle normally. No problem though
Perion R.
WASHER WHIRLPOOL MVWB955FC1 Replace up dispenser and hose found no leak
Kevin M.
OVEN WHIRLPOOL WOD51ES4ES01 Unit not heating in both ovens. I removed oven from wall and tested all thermostats. All tests good. Unit doesn’t have 240v across red to black. Customer to call electrician.
Dane K.
WASHER MAYTAG MVWC415EW Upon arrival the unit was full of water and was dead. Owned out the drain pump motor and it was out of range. Drain pump took out control board. Unit needs a new pump and new control; rqstng P&A on 1 W10919003 (pump-water) and 1 W11124822 (cntrl-elec)
Cruz B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Fixed for fcc - found the appliance to be uneven causing rattling issues, adjusted rollers the appliance is now even and no rattling sound at this time, cooling and temps are working fine as well."
Perion R.
REFRIGERATOR WHIRLPOOL MSC21C6MFZ Units damper is making a noise when opening and closing and allowing too much cold air to get into the refrigerator.; ordrng 1 W11236851 (diffuser)
Cruz B.
WASHER WHIRLPOOL WFW6620HC0 File # 7728349306 Dave from whirlpool tech line said that will contact the cx within 7-10 business days about replacement options.
Cruz B.
WASHER WHIRLPOOL WFW8540FW1 "Fixed- installed new parts (door lock, panel cntrl elec, cntrl elec) put the appliance in a diagnostic test mode it completed filled, wash, drain, spin, no codes, no leaks, cx the appliance is working fine at this time, cx ok repair."
Cruz B.
DISHWASHER KITCHENAID KDTM804ESS0 "Complete- no leaks detected- cx claims the appliance leaked water 2 times, I then removed kick plate and put the appliance in a normal wash waited over 20 mins found no leaks, cx wants the tech to order parts without finding the issue, I told the cx the am not going to be ordering partsi need to find the issue first, cx said that someone is responsible for the appliance leaking water wants a replacement wants to speak with a supervisor, I did find the kick plate installation to be semi-wet."
Perion R.
WASHER MAYTAG MVWB765FW3 Valve was damaged . Will need new valve; ordrng 1 W11165546 (valve)
Cruz B.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Fixed - installed all new parts (2 cntrl elec, fan blade, ice maker) allow 12-24 hrs for ice production, lights, doors, cooling, temps, fans, ice & water dispenser are all working fine at this time, cx ok repair. Send cx a survey please thanks"
Kevin M.
WASHER WHIRLPOOL WFW560CHW0 Display on user interface is only half lit up. Failed user interface. Removed and replaced console. Tested unit. All tests good.
Rich S.
DRYER ELECTRIC WHIRLPOOL WTW5000DW1 "Inspected unit no visible burning issue. Ran diagnostics, passed, no failure codes.Ran calibration cycle.Found sludge in agitator cap. Cleaned cap and top of the agitator, suspect sludge under agitator. Agitator seized unable to remove without breaking. Recommended using more soap to break down builds up.No apparent safety issue."
Cruz B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "File # 7729059380 butch from whirlpool tech line said to replace the ice maker & switch due to ice maker only producing ice intermittently, might be a bad Thermostat in the icemaker or switch is going bad, cx claims ice ice maker is only producing ice every 4 days, temp in fc 3° ordering parts per whirlpool. ; ordrng 1 W10884390 (icemaker) and 1 W11396033 (LIGHT SWITCH )"
Kevin M.
REFRIGERATOR KITCHENAID KBSN608ESS01 LEDs are out in FC and RC. Found shorted led modules. Ordering modules. ; ordrng 4 W11462342 (MODULE)s
Danny G.
BEVERGAE CENTER JENN-AIR JUBFL242HL01 Making loud noises and damage doorDoor came in damage Replaced fan to fix noise issue Will create work order and order door Unit is now working properly Advised client to allow 24hrs for unit to reach proper temperature
Kevin M.
WASHER MAYTAG MVWX655DW1 "Removed and replaced drain pump. Unit now draining but actuator is stuck and not shifting. Ordering actuator, belt and cam. ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11239857 (belt)"
Isidro L.
WASHER WHIRLPOOL CAE2745FQ1 "On arrival cx stated unit was stuck on soak and wash, attempted to run diagnostics and couldn’t, on further inspection I uninstalled console and disconnected board for one minute, reinstalled console and board, ran diagnostics found no error codes, tested unit, unit tested okay, recalibrated unit, unit is now operating properly as designed...job complete"
Isidro L.
DRYER WHIRLPOOL WGD85HEFC0 "On arrival uninstalled unit from cabinetry, disassembled unit, replaced gas valve, tested for leaks no leak present, reassemble unit, tested unit once more , unit is leak free and operating properly as designed...job complete"
Danny G.
REFRIGERATOR JENN-AIR JB36NXFXRE01 Some lights are not working Found faulty led lights Need to order parts and rs call ; ordrng 4 W11462342 (LED MODULE)s
Isidro L.
RANGE WHIRLPOOL WFC150M0EW3 "On arrival cx stated unit was not heating properly, on inspection found infinite switch to be no good would not turn on, replaced with new switch reinstalled unit to cabinetry, tested unit, unit is now heating and operating properly as designed...job complete"
Danny G.
REFRIGERATOR WHIRLPOOL KSSC48FTS04 Door is swings opens Found broken door stopper Need to order parts; ordrng 1 3400230 (screw)
Isidro L.
DISHWASHER KITCHEN AID KUDC10FXSS5 "On arrival installed new power cord, tested unit , unit is now operating properly as designed...job complete"
Danny G.
REFRIGERATOR KITCHENAID KRFC302ESS02 Different issue from before so it’s not a recallRef compartment is getting warmFound freezer evaporator full of frost Forced a defrost cycle and by pass the talons unitwillnot start defrost cycleControl always reading open when bypassCheck all wire and good continuity at boeartovapharness Heater is ohms at 27 and good continuity Need to order parts ; ordrng 1 W11174746 (HARNESS) and 1 WPW10120827 (cntrl-elec) and 1 WPW10356039 (cntrl-elec) and 1 WPW10631452 (cntrl-elec)
Rich S.
WASHER MAYTAG MVWB765FW1 "Replaced parts, listed. Operating as designed."