"Checked tech data and found no reference to this LED as a fault code. Switch has a loose connection that looks overheated. Ordering switch , currently the switch icon testing ok.; ordrng 1 D512973 (Door switch)"

Found refrigerator not making ice found not sending voltage to ice maker need control to complete service.; ordrng 1 W11566891 (Control)

Customer reschedule appointment per office ok .; O-emld tckt

"Found range both front burners not heating properly voltage ok need this parts.; (created new UIS, deleted prior attachment to UisID 459739), ordrng 1 5304533520 (Element) and 1 5304533520 (Element)"

Found dryer tub not turning found warp tub and bad pulley need this parts.; ordrng 1 W10899578 (Drum) and 1 WP691366 (Pulley)

Need to follow up with drive hub or basket. Water valves are slow as well. Cam assembly. Tub ring is beat from bad drive hub. Schedule when available ; ordrng 1 W10528947 (Hub) and 1 W10721967 (Cam) and 1 W11038689 (Valves) and 1 W11550886 (Tu ring)

Front load washer is not completing wash cycles. Console some LEDs not working. Spin options change to off by itself. Will need both controls.; ordrng 1 W11550652 (CNTRL-ELEC) and 1 W11325578 (CNTRL-ELEC ( CONSOLE))

"Customer states, after running self clean, the oven is not heating. Open thermostat. 2 JOOOOOB COUNT.; ordrng 1 318578509 (THERMOSTAT)"

"Customer concerns; washer advances to rinse cycle, but does not spin. It displays f2 e2- HMI disconnected. In diagnostics, agitate and spin tests check ok. I ran drain & spin cycle (display f2e2 fault). Please order both controls. ; ordrng 1 W11478526 (PANEL-UI) and 1 W11687817 (CNTRL-ELEC)"

Found centrifugal switch on motor bad ordering motor and switch; ordrng 1 279827 (Motor assembly) and 1 WP694089 (Blower wheel)

After replacing door switch found still not cycling and just staying I sensing. Found motor totally dead. Unit will need new motor assembly.; ordrng 1 W11164043 (Harness) and 1 279787 (Motor drive)

Multiple errors for console and control communication for Stuckey needs constant control; ordrng 1 W10588714 (Console) and 1 W11179310 (Control)

Burner not operating properly. Needs switch and element. ; ordrng 1 WB30X24134 (Element)

"Unit would not start a cycle due to door switch not engaging. Faulty switch, ordering part for repair. ; ordrng 1 WE04X34281 (Switch)"

Found dishwasher sump pump broken leaking inverter part covered under 5 year warranty paid for service thrue I wallet owes for labor .; ordrng 1 W10899563 (Motorpump)

Found washer Ui not powering off at times need Ui control.; ordrng 1 W10433092 (Ui control)

Compressor running very hot shutting off and coming back on when cooled down. Dispenser paddle broken. Uneven temp in fresh food section. Sensor out of range. Compressor and sensor on order follow up required. Will need extra time extra floor care and extra parts to install. ; ordrng 1 WR87X10224 (Compressor) and 1 WR55X10025 (Sensor temp) and 1 WR17X20449 (Paddle) and 1 WR17X21781 (Dispenser)

Switch and thermostats tested good. Control board not sending power to motor. Control board on order follow up required. ; ordrng 1 5304537470 (Control board)

"Customer agreed to reschedule for Monday morning at7am. Follow up,required. ; schdld next appmnt for 11/25 MON !"

Rc led out. Cannot isolate which module. Ordering lights. ; ordrng 3 5304530711 (Led)s and 2 5304530713 (Led)s and 2 5304530716 (Led)s and 2 5304530718 (Led)s

"Upon arrival, inspected unit, found a broken lower wire, harness and unit full of water was able to hardwire it for a minute to get the unit to drain so stagnant water is not sitting in the unit at I am ordering a lower wire harness for the unit Customers cell number is 818-426-1560 Says we carry this part in stock can we please verify this so we can get the unit fixed as soon as possible; ordrng 1 W11643701 (Lower Wire harness)"

Unit had small obstruction in drain line that I cleared. Also filter hasnt been cleaned and explained to Cx that it needs to be cleaned. Bottom rack wheel assembly clips are broken and will need to be replaced.; ordrng 2 W11551383 (Wheel assembly)s and 1 W10728160 (Tine-row) and 1 W11736466 (Retainer)

Replaced both acu and upper harness. Unit is staying in drain cycle even after replacing suggested parts. Unable to call techline to report. Cx is not happy with machine and is over repairs.; O-emld tckt

"Gear case leaking water and gear oil, bad bearing making noise when agitating and spinning, correcting issue by; ordrng 1 W11449840 (Gearcase)"

"Fan is only working on speed 2. Speed 1,3, and 4 are not engaging. Will call into tech line upon open hours to see how we should proceed. ; schdld next appmnt for 11/25 MON !"

"Cx complaint that unit is getting off balanced. Upon testing unit, only issue I found was drain pump is running extremely loud. There is no obstructions to drain pump, will replace pump. ; ordrng 1 WH23X28418 (Pump)"

Found several thing going on. First the motor sounds very rough and will need to be replaced. Ordering all parts needed for the noise issue. Second there is no vent connected to the dryer so the dryer itself may be overheating and causing the unit to shut down. Third the unit is stacked and the washer is not level so if both are being used at the same time the shaking from the washer can affect the dryer so the customer will have that addressed. Will come back with the control as well ; ordrng 1 W11234001 (Motor) and 1 WPW10344192 (Pulley) and 1 W11327190 (Wheel) and 6 WPW10314173 (Support)s and 1 661570V (Belt)

"Need lokring tool for job. Called office talked to parts department, Miguel, lokring tool removed from service van 11/21. Need to reschedule job with lokring tool.;"

"F9E1, unit has no drain pump function, found lower wire harness open, removed water from unit, ordered lower wire harness & drain pump for unit.; ordrng 1 W11643701 (Lower wire harness), used 1 W11399437 (Drain pump) from stock"

"Note:had to remove unit from cavity. Double labor. Unit is not heating, replaced mag, cap, diode, transformer and fuse. Unit is still not heating. Customer does not want further repairs. They want unit replaced, will need to contact customer service. If recall reorder parts. ; O-emld tckt"

Reschedule to speak with techline; schdld next appmnt for 11/26 TUE PM

Not cooling at all. Fans and compressor are running. Possible leak or weak compressor. SEND SEALED SYSTEM TECH ONLY. 5 count job. Allow extra time.; ordrng 1 W10233960 (Compressor kit) and 1 WP2188823 (Evaporator) and 1 W11506635 (Coupler)

Ran diagnostics. Very low heat. 2 count job. Allow 1 1/2 hours. Long foil duct. Instructed customer to have rigid aluminum or galvanized steel duct with 6 feet of semi flexible aluminum duct with elbows installed. ; ordrng 1 WE22X36578 (Main control) and 1 WE04X29714 (Thermistor) and 1 WE11X29741 (Gas valve)

"Found oven not kicking on bake or broil need this part.; (created new UIS, deleted prior attachment to UisID 460046), ordrng 1 Wb13x47325 (Igniter)"

Found washer with f7e6 f7e7 error bad Ui and motor need this part.; ordrng 1 W11026785 (Motor) and 1 W11478524 (Ui)

Found range with gas off turn gas on tested burners ok check broil and bake burner ok preheated unit testing out ok customer was baking for 3 hour recepeate had pan to catch debreee caught on fire called fire department customer very afraid to used range need to put back for sudo for Monday to call techline.; O-emld tckt

Found faulty timer ordering timer; ordrng 1 WE04X36457 (Timer)

Found discoloration and scratches from installation ordering door; ordrng 1 WB56X35679 (Door)

"Inspected unit as necessary. Diagnosed lower harness at drain pump broken. Technician repaired harness in home. Ordering wiring, harness and support clip. Parts ordered. ; ordrng 1 W11755726 (Clip) and 1 W11643701 (Lower Harness)"

"Upon arrival, found part did not have control buttons on it need to re-order the main control panel that has all the user interface buttons on it. There should be one in the office or in the parts department that we returned. Please schedule this job for Tuesday contact customer 24 hours before.; ordrng 1 W11683480 (Electronic control)"

Units door is off center and will need new hinges and receivers. ; O-emld tckt

Calibration of temp switch so unit can be recognized to function. Tried the new temp switch. Unit is not working still. Called in. Talked to two different techs. Unit still wont program. ; schdld next appmnt for 11/25 MON !

"Unit not draining, found open wire harness, ordered lower wire harness for unit.; ordrng 1 W11643701 (Lower wire harness)"

"Inspector unit as necessary. Diagnosed gearcase failure. Unit needs gear case, clutch and suspension. Agitator also ordered because it will need to be chiseled out for repair. Technician will use slider on return trip. Extra time needed on return trip.; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W11400156 (Suspension) and 1 W11550891 (Agitatior)"

Tested unit found leaking gearcase; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11481722 (Actuator)

"Customer states the unit fluctuates from 38 -42 f and items like dairy spoil prematurely. The customer is using a digital thermometer that is in front of the top air tower opening. Product tested in the RC is ranging from 38-40f . The FC is -6f (ice cream) and the IM is making ice consistently in both IM. Air coming out of the tower is fluctuating from 28-33 depending on the damper state. The return air duct does not appear clogged , air flow can be felt when the door is opened and closed. Changed defrost to a standard 8 hr cycle in service mode, step 7 . Currently the unit appears to be operating as designed. TECH SUPPORT IS NOT AVAILABLE ON SATURDAY FOR THIS MANUFACTURER Part Note: WPW10479155 damper with thermistor / W11578030 motor with thermistor and defrost sensor.; ordrng 1 W11578030 (Evaporator fan assembly) and 1 WP67006337 (Blade) and 1 W11224256 (Control)"

Checked for faults and found a 4-3 and 2-1. Found the TCO open. Replacing the TCO and thermostat it monitors.; ordrng 1 WP8573713 (TCO) and 1 WP3391912 (Fixed thermostat)

Found a wash pump failed ordering wash pump; ordrng 1 WD19X25460 (Wash pump)

"We need to require technicians to get a file number before faulting sealed system if they are not a sealed system tech this reduces confrontation while dealing with customers. on arrival temperatures are in spec 37 for refrigerator -1 for freezer unit has a full bin of ice emptying some ice and ice maker harvested this is indicating no sealed system failure. Smart HQ error codes are old and predate system running time which we can ignore those fault codes. customer states she has not experienced any temperature issues however she is not satisfied with the unit because the unit seems like it's constantly running and the customer is worried about her electrical bill and her husband believes that there is a gas leak because of what they read online and the unit does not operate like their 6-year-old side by side unit. Advise customer this is the variable speed compressor with two variable speed fan motors and depending on the call for cooling will range in tone and pitch also popping crackling hissing sizzling noises as outlined in use and care manual are normal noises of sealed system and refrigerant noises as well as defrost heater noises advised customer the unit is checking out at this time as normal operation however tech will order data loggers to monitor the temperatures to ensure proper operation, however as far as the noises the customer is concerned of we would need to be able to duplicate or if she can record the noises so we know what we are looking for. Customer states the house has to be completely silent in order for you to be able to hear the noises that she is worried about customer has tile floors and an open space layout which can cause weird acoustics for variable speed motors advise customer unit does not defrost every 45 minutes that the unit has adaptive defrost control and will adjust operation depending on each cycle. Customer seems like they do not like how the unit operates however it is more of a customer care situation than a repair situation gave customer business card and advised she can contact office to speak with management as customer wants a new unit and does not like this current unit. ; ordrng 1 Dataloggers (Data loggers)"

"Checked unit and found the harness is bad. Sometimes when the harness is replaced the control is damaged and has to be replaced. Current I am seizing 120 vac at the pump connection when the wires are held just right. Unit will need a harness part # W11643701 . Square trade is not available on Saturday, rescheduling for Monday to call them.; schdld next appmnt for 11/25 MON AM"

"Unit is making ice perfectly, but the bin thermistor is not allowing to shut down; ordrng 1 WPW10511923 (Bin thermistor)"

Unit has a failed harness causing drain pump to short. Need to follow up Tuesday anytime. ; ordrng 1 W11643701 (Lower harness)

Installed control and door retest unit functioning as design making ice ok complete.

When arrived unit was moved to garage to facilitate more room for repair. Found slider separated. Replaced slider and clutch. Used extension cord to provide power to unit. Used diagnostics menu to test unit for spin and agitate. Unit now working as intended.

"Installed upper, lower and cover. Initiated wash cycle. Unit did not leak at time of service."

Checked out fan made sure that that was the issue. It is rattling and seems like the bearings or whatever in the fan were. Were bad replace burner replace fan tested fan is now running quietly and cooling even after doing a preheat out oven checked out all the burners make sure there was no codes. Everything passed job completed.

Found ten error codes. F315x1 3way valve active. F737 autofill. F727 door opening. F739 autofill. F740 autofill. F605 Icemaker bucket. F200 active Fz evaporator defrost error. Fz F200 defrost active. fz f202 evaporator abnormal defrost active. F316 3way valve cooling not detected. F313 convertible. Bill with tech line. Ohm out board for heater 32ohms. File 14929248. WR55X47345 main board replacement if update doesnt work. Everything came on. And unit is now cooling. Heater is starting to show. Had an update 5out5 update needed. Customer could also tell the difference. Evaporator fan WR60X32088. Defrost heater WR51X31995. Job complete after update. Unit is now functioning.

Installed new gearcase and components. Ran DLMS and diagnostic cycle. Unit complete.

Installed console and control tested unit functions as designed did not need water valve

"Replaced water valve, evaporator cover and water reservoir, unit is now working properly"

"Unit was leaking from dispenser, replaced water line, door ice, and retainer. Unit is now working properly."

Installed new duct. All ops now working as designed.

"Found no cycle button function, Replaced fan assy. & main control brd, ran self diagnostic cycle, unit operating as designed."

Installed new timer. Unit is working properly. Customer approves function at this time.

Found the unit not producing any abnormal noises at the time of the visit. I read diagnostics and there were no issues with all moving parts. I found a loose screw and tightened it up so possibly coming from there. I recommended the customer video tape it so we have a chance to hear what it sounds like while it is happening. I ran step 3 in front of the customer and it is not the damper or evap fan. The compressor was running on arrival and sound normal to me and the customer at the moment. Possibly that loose screw but cant be sure. Job completed.

After replacing all parts listed I recalibrated the control so it knows the position of all the new components. After that I ran a diagnostic cycle and all functions of the unit are working fine now. No more abnormal noise and the unit is not leak as well. All functions restored and job completed.

"Removed unit from wall . Replaced compressor , evap, heat pan drier and compressor. Pulled vacuum, recharged system, inspected for leaks and found none. Set temperatures back to factory settings. Unit passed all tests. Job comp"

Middle spray arm melted due to manifold failure and arm falling to the bottom of dishwasher. Replaced manifold and wash arm. Tested. Unit is working properly. Customer approves function at this time.

Found the unit leaking from the cold water valve in the machine itself. I took a photo of the leak. I replaced the faulty valve and ran a diagnostic cycle and the new lave is not leaking. All functions tested ok in diagnostic. No error codes found. Job completed.

Found the unit at -.5 low side and high is at -.2. Unit is not even equalizing . put nitrogen in and pressurize system. 160 and unit dropped downto 147 after 15 minutes. Sent in pictures of sealed system done on this. Replaced compressor and dryer. Case number 14927602. Customer should be contacted 800-386-1215. 48hour. Unit is deemed unrepairable. Job completed.

Unit has clogged venting in house preventing unit from having proper air flow. Cx advised to have house venting cleaned to improve airflow.

"Costco unit, cleared debris inside drain pump hose check valve area, ran self diagnostic cycle, unit drains & operates as designed."

"Technical Service Pointer #: W11712410, f7e2 bad sump wash motor, installed new wash motor kit, u it is now washing and draining as designed, leaks free, cc approved repair and service"

Found thermal fuse blown. Found lint buildup inside blower wheel causing rumbling noise. Removed debris and replaced fuse. Tested. Unit now working as intended.

"Tested unit found blockage in air flow causing long dry times, removed blockage, tested air flow, and is working properly. Customer educated on use and care of unit"

"Broken handle, replaced door because handle was attached to panel. Unit is now working properly"

Installed roller kit and tested. Unit is working properly. Customer approves function at this time.

"Customer stated unit was taking long dry times, faulty coils Installed new coil, tested unit and its now heating as designed, I also advise customer to shorten the dryer vent hose to prevent any kinks or obstructions ; used 1 WPW10328463 (Gas valve coil) from stock"

"Tested unit found defective valve, replaced defective valve, tested unit and is working properly"

"Ran diagnostics. Found hot fill hose rubbed ( worn ) through ( not covered by warranty ), belt slipping. Replaced belt. Advised customer to replace hoses with Whirlpool OEM fill hoses. Washer is working properly as designed. Complete.; used 1 WPW10006384 (Belt) from stock"

"Replaced defective valve, tested unit and is working properly."

"Cx complaint not drying clothes. Open air outlet in to garage. 300* in the inside unit. Temperatures. Upon arrival. Ran diagnostics. Found open air outlet. Found error airflow. control panel. Voltage 123,119,240 volt. To unit. Reset control panel board. Advised cx about dryer vent clogged. Passed unit wall vent clogged. Srs number"

"Installed new motor, cap, and actuator. All ops now checking good time of repair."

Found the unit only had one error code stored. F9e1. I checked the drain system and all checked ok. The only issue I found was the metal band around the slider warped and not allowing the basket to rotate properly. I replaced the slider and now in diagnostics it doesnt hesitate to spin. All functions restored after repair. The customer did show me a picture of an error message that only happens when the machine loses power. Unable to verify and ran several different diagnostic cycles. If that problem persist I would recommend an electrician because the unit itself checked ok. Job completed. ; used 1 W10734521 (Slider) from stock

Found rattling coming from back of unit. Fan bracket bent and causing rattling. Adjusted into place as well as informing Cx filter has to be changed.

"Cx complaint clothes coming out damp, taking multiple cycles to completely dry. Tested out dryer, confirmed during testing that vent is restricted not allowing solid air flow from out of unit. Cx will get vents cleaned."

"Tested unit found defective, actuator, and pulley. Replaced actuator and pulley tested unit and is working properly."

"Frozen water supply line at the door coming from dual water valve, due to temperatures set at its coldest settings 33 refrigerator -5 freezer, I thawed out the line with water buddy line syringe, unit is now dispensing water as designed, also customer instructed on temperature issues"

Inspected unit and found bad capacitor. Replaced with part from truck. Job is complete ; used 1 W11395618 (Capacitor) from stock

Srs number. Cx complaint cooktop burning food. Oven not lighting. Not right turning on. Multiple attempts ignition 5 times up to. Upon arrival. Ran diagnostics. No error code at this time. Tested 5 top burners. Tested broiler burner and oven burner.. The igniter ignited a flame after three times of clicking a customer wasnt complaining about temperature. Operating as designed.

Inspected unit and found burners not heating red. Replaced elements and now they are getting hot. Advised Cx about how burners work and cut off. Unit is now working per design. Job complete

Removed and replaced failed lid lock assembly. Tested operation. All OK

Inspected unit and found fabric softer valve has failed to open. Replaced valves and unit is now working per design. Recalibrated unit and job complete.

Found ice makers line leaking out of water valve connection. Removed waterline cut a little piece and reconnect it

"Gasket had and air gap, causing issues of loud noise and frost. Heated up gasket and realigned top freezer door. Unit is now closing properly, and did not see any issue with the fan when I was here. Unit is working properly"

"Unit has f8 stored error. However ran unit under load to duplicate and could not duplicate. Advised cx the error is failed logic, quoting controls however if problem is intermittent no repair recommended until problem persists continually. Called SY in office to collect service fee as techs ipad had no power."

"Tested unit found damage drain hose, replaced drain hose tested unit and is working properly."

Installed new console. Oven operating as designed.

Strike broke off. Installed new strike. Tested until All ops now working as designed

Diagnosed flame sensor wiring harness disconnected at gas valve causing unit not to heat. Removed front panel and plugged in gas valve harness. Tested operation. All OK