Patrick C.

WHIRLPOOL REFRIGERATOR ED2VHEXVQ01 Canceled at the door found out it was a filter ;

Patrick C.

MAYTAG WASHER MVWX655DW1 Customer experiencing a leak. Leaked all over. Unit has cosmetic damage to it. Apparently Home Depot sold it to her on a discount. Unit was dropped and tub is cracked. Needs to be replaced to fix unit. Customer wants to take it back. Told her that’s between her and the store, ; ordrng 1 W10512161 (tub asm), Removed and replaced tub. Calibrated and ran auto test. All ops checked good ; Job Cmpltd

Michael M.

WHIRLPOOL REFRIGERATOR WRS325FDAB02 Customer states ice maker is now not making as much ice as it use too.Tech found frozen cubes in ice maker and half a drawer of ice cubes.Tech removed and replaced ice maker assembly. Tech manually cycled ice maker and unit filled with water in front of customer. Customer was again advised wait 24 hours for ice production. Unit is operating as intended with no issues

Michael M.

IKEA OVEN IBS550PWS01 UI is defectiveRemoved and replaced UI. unit now displays all characters and ops as intended. USED 1 WPW10158964 (DISPLAY)

Michael M.

MAYTAG DRYER MGDB980BW0 CUSTOMER states unit doesn’t sense clothes F4e F4e3 F4e3 Unit has good flow and gets hot. Replaced thermistor, fixed kicked dryer exhaust vent. Unit ops as intended. USED 1 WP3390719

Hector Z.

WHIRLPOOL REFRIGERATOR WRT311FZDB00 after I sealed some gaps on the supply/return vents the refrigerator got worst. Checked unit and found frost and water dripping, also a big gap in between the cabinet and the liner located on the right bottom corner by the hinge and is probably 1/2 inch wide by 6inch Long. Contacted tech line and they condemn the unit. He said Whirlpool will contact the customer for arrangements.

Hector Z.

KITCHEAID REFRIGERATOR KRFF707ESS01 Customer complaints of fresh food compartment not cooling properly, no ice production. Checked unit and found iced up fresh food evaporator, also after defrosted to run test #4. Ordered evaporator cover and wire harness. Suggest to the customer to unplug unit at least for a complete day. Allow 90 min to do this job. Tech line SR#7722537494.; ordrng 1 W11033168 (harns-wire) and 1 W11211387 (EVAPORATOR COVER) and 1 WPW10389152 (support), Manually removed remaining ice, check all connections, replaced evaporator fan motor with the harness positioning on the suction line of the evaporator the evaporator thermistor.

Hector Z.

MAYTAG WASHER MVWX655DW1 Customers washer not agitating. Checked unit and found broken agitator and worn out drive hub. Ordered both and reschedule.; ordrng 1 W10528947 (drive hub kit) and 1 W10902814 (washplate), Replaced drive hub and wash plate. Ran a quick diagnostic test. Tested ok.

Hector Z.

WHIRLPOOL WASHER MVWB765FW1 Washer displaying an F3E2 code (Inlet water temperature fault) open or shorted thermistor. Ordered water valve. Also customer still complaints of washer going out of balance. Noticed floor is not level, Suggested to the customer to place a plywood to get the right hand side of the washer straight.; ordrng 1 W11165546 (WATER VALVE) Replaced fill valve. Erased F3E2 code and ran an automatic diagnostic test. Tested ok.

Hector Z.

WHIRLPOOL WASHER WTW5000DW0 Mechanically washer is doing fine. Unit need a new computer board.; ordrng 1 W11116590 (cntrl-elec), Replaced computer board. Recalibrated and ran a automatic test. Tested ok.

Jesus C.

WHIRLPOOL REFRIGERATOR WRT311FZDW01 Customer states that unit has condensation. Checked unit and found water dripping from center of fresh food section. Checked freezer and found the air tower not seated all the way down. Reseated tower and sealed the liner on both compartments. Unit is working as design.

Jesus C.

whirlpool refrigerator WRF993FIFM00 Customer states that unit is not cooling. Checked unit and found the evaporator iced up. Called techline and document. Unit has the most current software version and evaporator cover. Called techline back and want to have the thermistors values checked. Check value thermistors 128. 7.0v; Job Cmpltd

Jesus C.

kitchenaid refrigerator KFIS29PBMS00 Customer states that unit has condensation. Checked unit and found the adapter on icemaker building condensation. Also found the reservoir line cracked leaking water. Ordered parts; ordrng 1 W11168758 (RESERVOIR) and 5 WP8567668 (tie-wire)s Customer states that unit has condensation. Checked unit and found the adapter on icemaker building condensation. Also found the reservoir line cracked leaking water

Jesus C.

whirlpool refrigerator WRS571CIDM01 Customer was upset and cancelled service.

Jesus C.

maytag washer MSC21C6MFZ00 Customer states that unit broke off. Checked unit and found the chute assembly broken. Ordered it parts. Removed icemaker cover and chute. Installed new chute and coupling. Ran test 44,45 and icemaker is harvesting and filling. Unit is working as design. used WPW10293212 (chute) WP2220458 (coupling)

Jesus C.

maytag washer MHW8200FC0 Customer states that unit has error code. Checked unit and Found error code. Found the cold water valve not working. Valve was shut off, turn valve on and it was leaking. Turn valve off and advice customer to get valve replaced. Unit is working as design.F8-E1 no water detected entering waterF3-E1. Water level system error

Jesus C.

whirlpool refrigerator WRF757SDEM00 Customers states that unit is not making ice. Removed upper panel and icemaker assembly. Removed icemaker and installed new. Ran test harvest per tech sheet and water fill. Unit is working as designed used 1 WPW10764668 (icemaker)

Jesus C.

amana washer NTW4605EW0 Customer states that unit doesn’t complete cycle. Checked unit and found error codes. Rand diagnostics and passed. Verified codes and tested error codes per tech sheet. Manually tested unit and passed. Calibrated unit and reran diagnostics passed. Unit is working as design.F2-E1. Stuck key F5-E1. Lid switch faultF7-E1. Basket speed faultF7-E6. Motor fault.

Aaron B.

samsung refrigerator GTUYGFIYTFYTTYI call that was sent out as a Frigidaire cash call that’s actually a Samsung and has a Lowe’s contract with the owner not home to correct

Aaron B.

Unit fresh food section not cooling checked operations of the freezer -10 deg fan on low tested high not working ordered parts to help increase air flow return vent was iced over could not find any reason to be iced over other than fan might be intermittently working ordered parts; ordrng 1 2209066 (block-fan) and 1 8201798 (block-fan) and 1 WP2306010 (thermistor) and 1 WP2317844 (cover), Installed new fan blocks and fresh food thermistor, advised customer to remove all of the install tape on the shelves still could be also what is restricting air flow , and ambient temps in the house is wee above 85 degrees not optimal temps to operate at normal temps inside causing hi humidity

Aaron B.

Unit is failing fresh food evaporator is leaking refrigerant; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator),Pulled unit out and replaced the Fresh food evaporator , compressor and filter drier , vacuumed system no leaks found recharged the sustenance tested operations normal at this time , used 1 AF1200 (TUBE EXTENSION), and 1 R134A (6 OZ)

Francisco S.

maytag washer MVWX655DW1 Checked unit upon arrival found an unresponsive console. Conducted main board test. Found 120 vac at j5-2 to j5-1, led diagnostic light is off, removed j12 connector actuator. unplugged unit then reset power to unit led is still off. Checked voltage at j12 ground to 12 vcc found 2-3 volts. Bad main control ordering part and rescheduling for tomorrow.; ordrng 1 W11116592 (cntrl-elec) Removed and replaced part listed, calibrated unit then tested ops unit now working as designed.

Francisco S.

WHIRLPOOL WASHER WFW92HEFC0 Customer stated and showed me a video of the unit shaking violently on final spin. Unit was very recently installed therefore I checked the back and found shipping bolts were not removed on installation. Removed bolts then tested by doing a verifying cycle and an additional final spin, customer approves all functions at this time unit is working as intended.

Mitch l.

WHIRLPOOL REFRIGERATOR GX5FHDXVY010 Replaced bushing on left fridge door hinge & both fresh food door gaskets, reshaped FF door gasket, door sealing ok.

Mitch l.

KITCHENAID DISHWASHER KDTE104ESS4 Replaced 8194001 door balancer with broken strings with door balance kit, tested ok.

Ian B.

MAYTAG WASHER MVWB835DW1 found tub topper had come off of tub. Reattached tub topper and tested. Unit now tests good.

Irvin F.

WHIRLPOOL REFRIGERATOR WRS315SDHZ CX says the unit is not cooling cold enough. The unit is at its coldest. CX INSTRUCT ON FEATURES TEMP ICE AND WATER. CX NEED INFO ON FEATURES. Unit is cooling properly, ice being produced. The unit needs more food to establish better freezing. Unit almost empty. Other than that unit is good

Irvin F.

MAYTAG REFRIGERATOR MSD2573VEW00 Ice maker not operating, ice maker not cycling. Water will flow to the ice maker NEEDS REPLACEMENT Ice maker failed motor. Removed failed Ice maker. installed WPW10300022 ice maker replacement. On powerup Ice maker cycled and filled. All functions normal.

Irvin F.

KITCHENAID REFRIGERATOR KRMF706ESS01 authoRemoved power disassembled existing door. Installed replacement door. Installed all components. All functions normal.

Irvin F.

MAYTAG WASHER MVWB765FW1 Removed power from the unit. Replaced W11165546 water valve and W11135392 main control. Comp,teed assembly of unit. Powered, ran test 51, passed. Alll ops normal.

Irvin F.

The freezer evap coils are pressed against the rear wall. This is causing the unit to drain improperly. Called techline. Informed of the reoccuring issue with leaking. Was asked if the unit is loaded. Informed the unit is not that full. THE CX WILL HAVE TO PUT MORE ITEMS IN THE UNIT TO TAKE UP AIR SPACE. THERE IS TOO MUCH SPACE IN THE UNIT. ADD BOX OF BAKING SODA. DAVE/ TECHLINE

Irvin F.

WHIRLPOOL OVEN KSGB900ESS1 Replaced creased W10913685 console. Installed 1 box of W10814133 bezels.

Francisco S.

whirlpool dryer WGD92HEFC0 Gave customer instruct on how to properly install stack kit and also explained differences between manual drying and sensor drying. Also explained cycle status indicators and referred him to user and care guide page 12 in case he has any further question

Francisco S.

WHIRLPOOL REFRIGERATOR WRX735SDHZ CUSTOMER STATES her veggies were developing light frost inside ffc. Explained how vegetables hold a lot of moisture and tend to sweat inside bags and develop frost. Advised her to use perforated bags. Checked ffc thermistor it is fine. Also tested damper on unit it is opening and closing as it should no air leaking through. Inserted thermo couple into water bottle that has been inside ffc for 24 hours picked up reading at 38.4 / 39 degrees and set temp is 40 degrees. Unit is working as designed. Advised to arrange her food accordingly for best results. Contacted tech line to verify diagnosis. Tech line advised that we are right on target with temp readings and test results. Unit working as intended at this point

Francisco S.

WHIRLPOOL REFRIGERATOR WRF555SDHV01 Customer unit was making some sort of buzzing noise. Inspected unit found evap fan, cond fan, and ice maker fan working ok. Entered diagnostics test number 4 for the compressor unit sounds normal customer is referring to compressor normal ops sound. Explained how sound is amplified by her kitchen configuration. Tightened up back cover to avoid vibration noise unit working as intended.; Job Cmpltd

Francisco S.

whirlpool diwhwasher WDT730PAHZ0 checked unit and power was fluctuating at control. Heated dry key is broken and stuck. Needs control and user interface ; ordrng 1 W11028325 (USER INTERFACE ) and 1 W11116422 (panel-cntl) and 1 W11131683 (CONTROL), Removed and replaced parts listed, tested ops unit working as intended.; Job Cmpltd

Francisco S.

maytag dryer MGDB655DC4 Checked unit upon arrival found no error codes. Inspected burner tube through peep hole igniter was not glowing. Removed front panel conducted voltage check at igniter connector found 120 vac present. Removed and replaced igniter, tested ops unit now working properly.; used 1 279311 (IGNITOR KIT & BRACKE)

Francisco S.

maytag washer MVWB855DC3 CUSTOMER stated his dark clothes was coming out with white residue. Found service pointer on this issue SP#W11042572 instructed customer on amount of soap to use and also referred them to the Maytag website and instructed them to type in white residue for specific cycle selections that will help resolve this issue. Unit is working as designed.

Steven W.

kitchenaid refrigerator KFCS22EVMS8 Under Warrantech service contract repair order #4931278. Found ice maker leaking, fill valve dripping. Needs fill valve 1 W10889233 (icemaker) and 1 WPW10420083 (valve), Replaced fill valve, ice maker kit. Flushed air out of water lines. Reset controls. Advised customer allow 2-3 days for ice, 3-4 days to fill bucket. Unit is cooling properly at this time. Complete.

Steven W.

WHIRLPOOL WASHER WFW7590FW0 Ran diagnostics. Had f7e9 error code. Ran quick test cycle. Washes but won’t spin. Stator windings check ok. Needs ACU.; ordrng 1 W11201273 (APPLIANCE CONTROL UNIT ), Replaced ACU. Has f2e3 error. ACU not compatible with UI. Called tech line. Reinstalled old ACU. Ran diagnostics. Cleared f7e9 error code. Ran quick test cycle. Unit is spinning properly. Fills, washes, drains, rinses, & spins properly. Complete

Steven W.

KITCHENAID REFRIGERATOR KFCS22EVMS8 Found ice container slides binding, door switch sticking. Needs ice container slides, door switch. Customer declined repair. Complete.; Job Cmpltd,

Tyler F.

WHIRLPOOL WASHER WTW7000DW3 Customer unit is not filling with water. Found error codes for water temp and long fill. Removed and replaced valve tested all works good at this time. USED 1 W11220230 (water inlet valve)

Tyler F.

WHIRLPOOL WASHER MHW8200FW Customer unit has error code for no water entering unit. Found drain hose was too far down the drain causing the unit to siphon. Removed and replaced pressure switch for code. All works good at this time.; Job Cmpltd, USED WPW10448876 (SWITCH-WL); AND WPW10605427 (PUMP-WATER)

Tyler F.

WHIRLPOOL REFRIGERATOR WRF555SDFZ04 Customer refer is too cold and unit runs all the time. Found customer had food blocking vent in refer. Showed customer in the user care guide about blocking vent makes unit get too cold and that unit will sound like it’s running too much but the high efficiency compressor and fans are supposed to run. All works good at this time. Set temps to recommended.; Job Cmplt

Tyler F.

WHIRLPOOL WASHER WTW4800BQ1 Customer unit is making a lot of noise. Found suspension is bouncing and worn out. Removed and replaced suspension tested all works good at this time.; Job Cmpltd USED 1 W10780045 (suspension)

Tyler F.

WHIRLPOOL WASHER WTW8040DW4 Customer washer is not finishing the cycle. Found multiple error codes for water temp. Removed and replaced fill valve tested all works good at this time. used 1 W11220230 (water inlet valve)

Tyler F.

Customer ice maker cycle and now has E2 again. Removed and replaced ice maker and user interface. Tested all works good at this time.; Job Cmpltd used W11127835 (INTERFACE) and W11188383 (ICE MAKER)

Tyler F.

KITCHENAID MICROWAVE KBHS179BSS00 Error code for interface and communication error appliance manager and cover plates have holes in them. Ordering parts.; ordrng 1 W10915648 (cntrl-elec) and 2 W10915651 (cover-plt)s, Removed and replaced console. Tested all works good at this time

Tyler F.

maytag dryer MGDB855DC4 flame tube cover is discoloring and noise during cycle. Instruct customer that cover will discolor over time due to heat from flame tube and is explained in use and care guide.. Also found customer using static reduce. Water line is not hooked up for this function to work, and noise is water valve coming on to add water to cycle. All works good at this time.; Job Cmpltd,

Tyler F.

WHIRLPOOL REFRIGERATOR WSF26C2EXF01 Customer ice maker is not working. Removed and replaced ice maker tested all works good at this time. used 1 WPW10251076 (icemaker)

Tyler F.

amana refrigerator AF12539ERM00 Customer unit is not making ice and front of ice bin won’t stay on. Removed and replaced ice bin and ice maker tested all works good at this time.; Job Cmpltd used W10882923 (icemaker) and W11185686 (BIN)

Tyler F.

kitchenaid refrigerator KRFF507ESS01 Customers unit is not cooling. Found evaporator frozen. Ordering fan harness and main control board.; ordrng 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire), Removed and replaced fan harness and main control board. Tested all works good at this time

Daniel P.

whirlpool dryer WGD75HEFW0 Customer dryer is noisy ran dryer over 40 min no abnormal sounds at this time , instructed customer call completed.; Job Cmpltd

Daniel P.

whirlpool washer WFW75HEFW0 Customer unit noisy while filling and when’s spins basket manually instructed customer both normal sounds , instructed customer during fill sounds will vary with water pressure and air in-water , instructed customer sounds while spinning tub due to counter balance ring call completed.; Job Cmpltd.

Daniel P.

whirlpool washer WTW5000DW1 Customer washer stuck on sensing , found broken wire retainer on capacitor replaced and tested all ok call completed .; Job Cmpltd used 1 W11158831 (CAPACITOR)

Daniel P.

amana microwave AMV2307PFS0 Customer microwave light put , found burnt bulb due to shorted switches and broken interlock, replaced switches , interlock and bulb all ok call completed. Autho AFRVHFREPL1; used 1 8206419 ([Alt for WP8206419), and 3 W10727360 (MICROSWITCH)

Daniel P.

jennair refrigerator JCD2389GTB customer refrigerator not cooling found frosted up evaporator coils defrost control board not going to defrost check resistance of heater and bimetal will order cut approved estimate; ordrng 1 61003990 (sub 61005988), replaced defrost control board verified operation all ok call completed

Daniel P.

maytag washer MVWC555DW1 Customer washer noisy during spin found gearcase gears stripped causing loud noise during spin and agitation , installed gearcase , found worn down basket hub replace tub tested and recalibrated all OK call; Job Cmpltd used 1 W10396887 (hub),

Daniel P.

kitchenaid refrigerator KRMF706EBS01 Recall KC Customer complaint freezer has frost build up lower right hand corner found gasket not sealing properly heat treated and instructed customer to keep door closed for as long as possible to allow proper molding call completed.; Job Cmpltd

Kevin M.

maytag dryer MGDB765FW0 Unit has gas leak at gas valve per gas company. I removed and replaced gas valve assy. Tested unit. All tests good. ; Job Cmpltd

Kevin M.

wjirlpool refrigerator WSF26C2EXW Water filter was popping out of filter housing. I removed housing and fixed housing latch. Reinstalled filter and tested. All tests good.

Kevin M.

kitchenaid refrigerator KRFC704FPS00 Water filter leaking when customer gets water at door dispenser and right side door not level and making noise when door opens. I found that the water filter was not installed all the way and I had to correct door closers on right door. Tested unit. All tests good.

Kevin M.

whirlpool refrigerator WRX988SIBM03 found frozen RC evaporator causing warm temps in both compartments. Found out of range thermistor causing issue. Need to order thermistor. Customer will defrost unit prior to return. ; ordrng 1 W11087438 (motor-evap), Removed and replaced motor evap with harness. Tested unit. All tests good.

Kevin M.

whirlpool microwave WMH32L19AS1 Microwave is taking a little longer then usual to heat food. I tested unit and verified issue. Need to replace magnetron, capacitor and magnetron thermostat stat. Fans are working normal. Ordering parts. ordrng 1 W10491433 (mag thermostat) and 1 W10844213 (magnetron) and 1 WPW10574736 (capactr-mg), Removed and replaced magnetron, capacitor and thermostat. Tested unit. All tests good

Kevin M.

whirlpool refrigerator WRX735SDBM04 I cycled ice maker and found hole in fill tube to ice maker causing leak on top of unit when ice maker cycles. Needs fill tube for ice maker. Ordering part. ; ordrng 1 67006317 (tube-water), Removed and replaced fill line for ice maker. I cycled ice maker. All tests good.

Kevin M.

whirlpool refrigerator WRX735SDHZ00 Customer concerned with door open chime being too quiet and getting crushed cubes when not crushed is selected. I listened to door open chime and it is normal sound volume. I tested ice dispenser between crushed and cubed. All tests normal. Instructed customer after switching between crushed and cubed it is normal to get left over crushed that is still in crusher. All tests good.

William L.

amana washer NTW4516FW1 Found code for slow drain, Unplugged drain, ran self diagnostics, unit tested as designed.

William L.

whirlpool refrigerator WRB322DMBM00 Found leak in water line to fridge, repaired leak with connecter, instructed customer to have complete water line replaced with stainless flex line.; used 1 WP2198677 (1/4 CONNECTOR)

William L.

maytag washer PAV2300AWW Found water pump bearings warn & noisey, belt loose & warm, ordered water pump assy, motor tensioner, belt.; ordrng 1 WP21352320 (belt) and 1 WP22004376 (spring- mo) and 1 WP35-6780 (pump-water), Removed water pump, able to fit new re-designed water pump housing to unit out put water hose fitting hits chassis of washer. Unit water pump is not replaceable , unit is not repairable. Job Cmpltd

William L.

kitchenaid dishwasher KUDI02IRBL2 Found Silverware basket wired together at bottom of basket assy. Found handle assy missing tension springs & broken at spring clips, found soap dispenser with hold down clip broken, dispenser door won’ t stay shut, Ordered dispenser assy, latch springs & handle & silverware basket; ordrng 2 WP8268540 (spring)s and 1 WP8269117 (handle) and 1 WPW10224430 (dispenser), Replaced soap dispenser assy, door handle & springs, ran test rinse cycle tested ok, tested door handle functions, customer declined rack replacement part.; Job Cmpltd

William L.

Tested microwave , Unit not heating water. Found magnetron & diode shorted, ordered mag, diode & thermostate ; ordrng 1 W10479657 (thrmst-fix) and 1 W10818686 (magnetron) and 1 WPW10575765 (diode) Replaced magnetron & diode, Tested micro wave with cup of water, tested ok; Job Cmpltd

Cruz B.

whirlpool dryer WED70HEBW0 Unit is not turning on, tested for voltage and found 240 AC at wall outlet. Ordering parts cntrl elec, panel UI ; ordrng 1 WPW10542001 (cntrl-elec) and 1 WPW10553790 (panl-cntl), Installed new parts (cntrl elec, panel cnrtl) into unit. I then tested unit in a high heat cycle it heated fine, customer ok repair.

Cruz B.

whirlpool washer CAE2795FQ Clothes are still wet after spin cycle, customer has to set the cycle to drain/spin, customer said it hit & miss ordering part cntrl elec. ; ordrng 1 W11188527 (CNTRL ELEC), Installed new part ( cnrtl elec) into unit. I then put unit into a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks, customer ok repair

Cruz B.

whirlpool refrigerator WRS576FIDB02 Ice maker is not producing ice. Found ice maker not working in diagnostic test. Ordering ice maker for unit. ; ordrng 1 W10873791 (icemaker), Installed new part (ice maker) into unit. Water filled mold, I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working fine, customer ok repair.

Cruz B.

maytag washer MVWX655DW1 Unit unit is completing cycles, cycles are not advancing, customer stated it’s hit and miss. Ordering part cntrl elec. for unit, ordrng 1 W11116592 (cntrl-elec), Installed new part ( cntrl elec) into unit. I then tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks, unit is working as designed, customer ok repair; Job Cmpltd

Cruz B.

whirlpool refrigerator WRX735SDHZ00 Found panel UI be to deformed on right side, only problem with unit, cooling temps ice and water dispenser are working fine at the moment, ordering parts UI, separator for unit ; ordrng 1 W11043015 (panel-ui) and 1 WPW10353552 (separator) Installed new parts (UI,separator) onto unit, I then inspected that following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working fine, unit is working as designed, customer ok repair

Cruz B.

kitchenaid refrigerator KFXS25RYMS5 Unit is frosting up inside freezer compartment. Found evap cover and coils with frozen ice, only problem with unit. ordered motor harness for unit.. ; ordrng 1 WPW10226427 (cntrl-elec) Installed new parts ( motor evap, cntrl elec) into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working fine, unit is working as designed, customer ok repair.

James R.

whirlpool dryer WED86HEBW Found thermal fuse to be blown due to plugged vent line. R&R fuse. Unit now heating. Informed customer they need to have lined cleared for unit to work properly ; used 1 WP3392519 (THERMAL FUSE)

James R.

WHIRLPOOL WASHER WTW7500GC0 Unit had lid lock codes. R&R lid lock. Calibrated unit. Unit working properly ; used 1 W10810403 (LATCH)

James R.

WHIRLPOOL DRYER WGD92HEFW0 Found igniter to be burnt out not getting hot. REMOVED AND REPLACED igniter. Unit heating and working properly ; used 1 279311 (IGNITOR KIT & BRACKE)

Douglas P.

maytag dryer MEDX655DW1 called text line explain the tech line motor keeps going out after 30 seconds of running tech line had me remove back panel to electronics to check power going to start button found unit was getting 240 to start button unit should only be getting 120 to switch tech line had me check electrical coming in found unit was getting 240 V from hot to neutral improper wiring cause damage to all electronics inside of unit timer is burnt computer chip is burnt Motor is no good again I’ll damage caused due to improper wiring ; Job Cmpltd

Douglas P.

maytag dryer MVWX655DW1 Customer control malfunctioning ordering control; ordrng 1 W11116592 (cntrl-elec) Removed and replaced control ran calibration you seems to be working at this time customer to watch; Job Cmpltd.

Douglas P.

whirlpool range WFE320M0EW1 Unit has cracked top customer states happen while cooking check top for impact marks could not find any need to replace glass cooktop; ordrng 1 W10472020 (cooktop), Removed and replaced cooktop unit is working properly; Job Cmpltd.

Douglas P.

maytag washer MVWC416FW1 The unit making Grinding sound. Removed and replaced drive motor and capacitor W10832724 (drive motor); W11158831 (CAP) ran calibration unit is working properly; Job Cmpltd

Douglas P.

whirlpool washer MAV8557AWQ Customer states unit is making a noise when spinning sounds like a thumping grinding noise put unit into spin with load in unit heard popping noise removed close removed agitator found spin basket and mounting bolts corroded unit needs new basket basket is discontinued referred customer back to American home shield

Douglas P.

maytag washer MVWX655DW1 Unit will not spin properly only the agitator plate moves found hub to be bad removed and replaced hub unit is now working properly; used 1 W10528947 (HUB)

Irvin F.

maytag dryer MEDX655DW1 The dryer is not starting. Checked components found failed fuse. Replace and test, passed. All functions normal. ; used 1 WP3392519 (THERMAL FUSE)

Irvin F.

maytag washer MVWB880BW0 The wash basket drags when moving. The bearing is failed. Suspension rods are weak front left bottoms out. Replacing bearing and suspension. Replaced components. Completed assembly. Ran calibration cycle. Passed, all functions normal and functioning. ; Job Cmpltd used a W10435302 (bearing); W10440786 (suspension)

Irvin F.

whirlpool washer WTW5000DW1 Unit is not hook to water or power. Sitting in middle of garage. Needs to put into a position to be serviced. Customer moved to garage

Irvin F.

whirlpool dishwasher WDF330PAHS1 wet dishes and a leak that occurred once. Brand new home and unit. Customer INSTRUCT ON WATER TEMP, MINIMUM IS 120 degrees. The hotter the better. Allowed unit to complete test cycle, no leaks. Informed Customer of findings. All functions normal. No leaks from the unit. All ops normal. ; Job Cmpltd

Irvin F.

maytag washer MVWB835DC3 The washer is not cleaning properly. Checked error codes found two. F0/E3- over loaded, F7/E9-locked rotor. Ran they test 51 checking the components functions. Calibrated unit, passed CUSTOMER INSTRUCT ON FEATURES, MIXED LOADS AND EXTRA RINSE. ALL FUNCTIONS NORMAL.

Chris M.

whirlpool dishwasher WDF330PAHW1 Customers dishes were not coming out dry. Upon arrival and after looking at dishwasher I noticed rinse aid was low instructed customer on the importance of rinse aid and how to fill it up. I enter dishwasher and diagnostics receive no error codes.I then ran dishwasher through test cycle everything was functioning properly and heater was coming on. Customers are a older Couple And still think their dishwasher isn’t working right. I informed them everything is functioning well and show them that’s all I could do; Job Cmpltd

Chris M.

frigidaire range FFGW2415QWC Customer had temperature concerns on the face of the oven by display. I first turned oven on to max temperature let it run for about 20 minutes you got up to about 100°. Explain to customer What that Acceptable X ternal temperature Can range from. Informed customer that is normal and should not worry about anything. Job complete

Chris M.

whirlpool refrigerator WRT311FZDW01 Customer was getting condensation inside refrigerator compartment. I found in the freezer section food was packed on the back wall at the bottom restricting airflow. Coil was not iced up drain was not plugged Freezer and refrigerator temperatures within specs. Also found condenser coil dirty. Instructed customer to be aware of were they are putting food in the freezer And refrigerator compartment to make sure they’re not restricting The airflow by blocking any vents. job complete

Chris M.

whirlpool dishwasher WDT720PADW1 Vent has failed not closing and leaking water on to panel has damaged panel routed for vent and panel ; ordrng 1 W10838367 (panel), 1 WPW10428211 (vent), On today’s visit replaced front panel And attached existing door handle. Dishwasher looks and is functioning properly.

Chris M.

whirlpool refrigerator WRS325SDHZ00 Unit not doing defrost cycle defrost circuit tested good determined failed control and defrost sensor ; ordrng 1 W10911770 (HARNESS ) and 1 W11174836 (CONTROL ) On today’s visit I placed Control board and Freezer wire harness. Powered unit on and set temp. Unit Checks out good.job complete

Chris M.

MAYTAG DRYER MGDB835DCA Clothing is taking a long time to dry. checked dryer to make sure your heating element was functioning which it is .Then proceeded to check for restricted airflow which I found built-up lint in dryer vent hose. Cleared all Lint . Dryer is functioning good. Job complete

Ethan S.

KITCHENAID REFRIGERATOR KRSC503ESS01 Pulling arriving to the customers home customer stated that the door was sagging I did adjust door properly and adjusted feet on the unit itself customer Took his own level and is satisfied with union job is complete.

Ethan S.

KITCHENAID COOK TOP KGCU467VSS02 Upon arriving to the customers home replace parts tested unit checks good with no issues job complete; Job Cmpltd, used a WPW10385582 (assy,valve-switch) W10763504 (harness,ignition)

Ian B.

frigidaire ICEMAKER FFHS2611LWMA Tech found freezer has large block of ice freezing bucket drawer into place. This is from a failure in the icemaker. Heater is not turning on and not ejecting ice, causing ice maker to overfill during cycle. Replaced ice maker and tested for leaks. No leaks involving the icemaker after repair. Advised customer that full defrost will be needed to remove ice from freezer cavity. Ice is not accessible or safe to defrost manually. Advised customer that large amount of water will defrost out of unit and to take precautions during Full defrost.;

Ian B.

frigidaire dishwasher FGID2466QF4A Customer states previous repair company did not reinstall unit after repair. Text found unit unmounted from cabinet, and kick panel off. Installed unit and kick panel with spare screws. Unit now tests good. Advised customer that she has a clog in her sink causing drain water to come out of air gap and onto countertop.; Job Cmpltd,

Ian B.

FRIGIDAIRE REFRIGERATOR LGUB2642LF4 Tech found units display shorted. Need UI board for repair. ordrng 1 241973711 (control-electrical), Tech installed board but after board installation it turns out that keypad has stuck key thats the source of the control board failure. Need to replace keypad as well. No additional labor cost. ; ordrng 1 242166901 (KEYPAD), Installed parts and unit now tests good.; Job Cmpltd

Ian B.

kitchenaid refrugerator KRFC704FBS00 Tech found units left fresh food door seal Is permanently deformed, causing condensation and ice production issues. Need to replace door seal. Customer states the left door of the unit was scratched upon arrival and requests Touch up paint. ; ordrng 1 72032 (touchup BLK) and 1 W10917312 (gasket-dor), Tech installed gasket and tested icemaker thermostat. Icemaker thermostat test good and slow production issues are likely due to seal issues. Gasket is now ceiling correctly and icemaker should resume proper function.; Job Cmpltd

James M.

maytag dryer MGDC215EW2 Found unit making run long noises during operation due to bad wheel bearings. Installed dryer repair kit and tested unit. Unit now functions as intended with now unusual noises or defects. ; used 1 4392067 (DRYER REPAIR KIT)

James M.

whirlpool dishwasher WDF130PAHT0 Customer stated they were concerned about dishes being overly wet and the inner tub being overly wet after washes. Tested unit and found it to be working as intended. Unit is brand new and has not been conditioned with rinse aid leading water to not sheet off as intended. Tested unit and instructed customer on usage of rinse aid. Customer approves at this time.

James M.

kitchenaid refrigerator KFXL25RYMS2 Found gasket to freezer failed and is letting in lots of air. Ordering new gasket. Will defrost and install new gasket. Also found ice layer frozen on bottom of freezer coming from drain ; ordrng 1 W10619951 (drain tube) and 1 WPW10714545 (gasket-fip) Replaced gasket and completed seal. Changed out drain tube and found old style “duck bill” drain clogged with debris. Changed out for new style drain via service pointer and unit now drains as intended. No dents, dings, or blemishes on or around unit caused by tech.

Enrique R.

KITCHENAID REFRIGERATOR KSF26C7XYY00 Replaced the ice maker and water tube . It was not working . All functions checked normal at time of service . No leaks.

Enrique R.

KITCHENAID REFRIGERATOR KRMF706ESS00 Inspected a kitchen aid refrigerator, ice maker works intermittently . I found the water is dispensing very slow . The inlet valve is broken ( leaking ) . The customer stated , he will replace the valve himself.

Enrique R.

WHIRLPOOL RANGE WFG525S0HS0 Replaced the central electric on a whirlpool range . All functions checked normal at time of service . ; Job Cmpltd, used 1 W11159621 (CNTRL)

Enrique R.

maytag washer MHW7000XG2 Inspected a Maytag washer, water leaking between door and tub . I replaced the bellow W11173364. Ran a rinse/drain/spin test . Now all functions checked normal . No leaks .

Enrique R.

WHIRLPOOL WASHER WTW8500DC0 Inspected a whirlpool washer, keypad not working correctly . I diagnosed the unit . Found f2e1= UI stuck key . Some functions not working . Need new console . ; ordrng 1 W10838672 (console), Replaced the whirlpool washers console . Performed calibration . All functions checked normal at time of service . No leaks

Chase F.

kitchenaid refrigerator KSCS25FVSS01 Unit picked up check dropped off job complete ; Job Cmpltd

Chase F.

WHIRLPOOL REFRIGERATOR WRF993FIFM00 Old unit picked up new unit dropped off, no extra damage to unit or house. Job complete

Chase F.

kitchenaid refrigerator KRFC302ESS00 Old unit picked up new unit dropped off, no extra damage to unit or home; job completed.

Chase F.

WHIRLPOOL REFRIGERATOR WRT518SZFW00 Old unit picked up new unit dropped off, job complete ; Job Cmpltd

Chase F.

Chase F.

WHIRLPOOL REFRIGERATOR KRFC704FSS00 Uninstalled old unit had to take down a flight of stairs installed new unit had to take off all doors to get it in house. ; Job Cmpltd,

Erick S.

WHIRLPOOL REFRIGERATOR KBFS25EWMS5 Inspected a kitchen aid refrigerator both compartments not cooling correctly . On previous call , I replaced the control , LEDS were just blinking . The customer called back stating , still the freezer not keeping the meat frozen . The compressor and fan motors are working , but not cooling correctly . Seal systems . Please schedule for Erick or a seal system technician ; ordrng 1 W10507884 (compressor),Installed new parts on unit. Pulled vacuum,recharged system, inspected for leaks and found none. Unit is now cooling in both sections.

Erick S.

frigidaire refrigerator FGHC2331PF Installed new ui on unit, retested it and display is now working Set temp to correct settings. Unit tested normal ops Jobmcomp used 1 242058232 (user interface)

Erick S.

frigidaire dishwasher FFBD2406NS Upon arrival found latch not engaging. Accessed latch send found units control ,panel and latch with roaches. Latch connector burnt . Called techline and stated Warranty will not cover repairs due to infestation

Erick S.

MAYTAG WASHER MVWC565FW0 Cam is stripped causing noise now while agitating. Replaced cam. Retested it and it passed all tests with no noise or errors. Job comp

Erick S.

frigidaire refrigerator FFHS2611LW Found drain clogged causing it for ice at bottom of freezer and it would leak. Cleared drain and installed heat prob to ensure drain is free. Cycle ice maker and found it double filling. Replaced both ice maker and valve. Retested it and it cycled and with no leaks. Job comp

Erick S.

WHIRLPOOL WASHER WTW4800BQ Cycled unit and could now hear grinding coming from gearcase. Unit has bad transmission causing it not to wash. Installed new parts on unit. Retested it and it passed all tests with no errors. Job comp. used W11035749 (Gearcase) W10721967 (CAM)

Erick S.

whirlpool refrigerator WRT541SZDW00 Found door misaligned causing door not to seal correctly. Realigned both freezer and fridge door. Doors are no sealing with no gaps. Job comp; Job Cmpltd,

Erick S.

GE WASHER GTW460ASJ7WW Cycled unt and found unit with pressure sensor fault causing it not to dean or spin. Accessed pressure and found kink causing error. Removed kink and safely repositioned hose. Retested through test cycle and it passed all tests with no errors.

Erick S.

Cycled unit and found unt with suds error code. Cycled through test cycle and found unit vibrating but not shaking violently. Cust states it happen every cycle. Will need to replace sock absorber to ensure basket maintains stability ; ordrng 1 137412601 (shock absorber) and 1 137412701 (shock absorber), Installed new parts on unit. Retested unit and it passed all tests with no errors.

Erick S.

FRIGIDAIRE REFRIGERATOR LGUS2642LE Cycled ice maker and found it not responding. Re secured harness and pins. Retested it and still not operating. Unit has bad ice maker and will need to be replaced. ; ordrng 1 241798231 (ICE MAKER), Installed new parts on unit. Retested it and it cycled and filled with no errors. Job comp.

Kenneth M.

KITCHENAID REFRIGERATOR KSC24C8EYP02 Upon arrival unit was not plugged in. Unit needs new black revised coated evaporator. Pin hole leak causing no refrigerant to be in system. Ordering evap. Rescheduled customer for Tuesday 7-31-18; ordrng 1 WPW10643261 (evaporator), Installed evap . And access stub. Charged system with 5.25 OZ of R134A refrigerant and tested unit. Unit is now working properly. No leaks found at this time. Pressures checked good. Temps were dropping upon departure. And frost patterns were there. ; used 1 CD8404 ([Alt for AF1200]), 5 R134A (REFRIGERANT), and 1 WPW10143759 (DRIER ASSY)

Kenneth M.

WHIRLPOOL WASHER WTW6600SW2 Found unit would cut off and making sounds while draining. Ordering drain pump . Unit had an old water valve break during diagnosis valve not shutting off the water. Water did flood laundry room and customer had to shut off main water. Customer has a bad water valve to her house. Needs to be addressed. Customer getting both hoses replaced. Rescheduled customer for 7-28-18 AM; ordrng 1 W10536347 (drain pump asm), Installed drain pump and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.

Kenneth M.

MAYTAG MICROWAVE MMV4205DS-1 Customer had bad light bulb. Customer supplied me wi5 bulb number 8206232A. Tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician on or around unit caused b6 technician

Kenneth M.

KITCHENAID REFRIGERATOR KBFS25EVMS00 Found gasket ripping and no sealing properly on right fridge door. Replaced gasket with Pre-ID and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician. ; Job Cmpltd USED 1 W10571956 (GASKET-FIP)

George Y.

WHIRLPOOL DRYER MGD6600TQ0 Found dryer not getting hot found bad thermal fuse. removed and replaced thermal fused. Retested unit, tested ok. No dents or dings cause by tech.; used 1 WP3392519 (FUSE-THRML)

George Y.

JENNAIR DISHWASHER JDB9800CWP2 Customer stated that unit would intermittently leak from left hand side of door. Inspected unit and found old style racks with grinding bearings on bottom rack. Also found tub door seal to be worn in places not providing solid seal. Ordering new bottom racks and door seal. Will return 7-31-18 to install. ; ordrng 1 W10300924V (door seal) and 1 W10822165 (track) and 1 W10822166 (track), Installed parts tested ok complete. No dents or dings cause by tech. Job Cmpltd

George Y.

SAMSING RANGE NE59M4320SS/AA Found range clock lights ok top burners and oven not functioning found a bad house breaker intermently working at times relict breaker a few times unit started working customer instruct to have electrician to repair 50 amp breaker complete. No dents or dings cause by tech

Dane K.

whirlpool washer WTW4800BQ Upon arrival ththe unit was making sound in wash cycle. Found cam warn out. Removed and replaced cam W10721967 and tested unit. Unit functions normal now.; Job Cmpltd

Dane K.

MAYTAG WASHER MVWC565FW1 Unit was installed outside of the power cord that shared a power strip with lights and other appliances. Plumbing location and power requirements are not met toward manufacture specifications.

Dane K.

Upon arrival The unit was not cooling. Found compressor and all fans running but evaporator only had frost pattern on one coil. Unit needs UV dye dryer. ordrng 1 5303918358 (filter-drier w dye), Removed and replaced filter dryer and charged unit. Unit functions normal now; Job Cmpltd.

Dane K.

FRIGIDAIRE RERFIGERATOR FFHT1814QW Upon arrival The unit was not cooling. Found compressor and all fans running but evaporator only had frost pattern on one coil. Unit needs UV dye dryer Removed and replaced filter dryer and charged unit. Unit functions normal now

Dane K.

ge fridge GSS25XSRESS Upon arrival unit was not making ice. Found icemaker feel too frozen. Defrosted fill tube and when I put my steamer and fill tube the field to shot out the back of the unit. Secured unit with silicone so it would not freeze up in the future. Unit functions normal

Dane K.

FRIGIDAIRE REFRIGERATOR FFHT1814QW Upon arrival unit was not cooling properly. Found condenser fan motor not plugged in to do any loose connection at the Redwire. Secure connection and tested unit. Unit functions normal now.

Aaron B.

WHIRLPOOL REFRIGERATOR WRF736SDAW14 Upon arrival unit was not making ice. Ran test 56 and gotten two fault code. Ran test 57 to test icemaker motor and icemaker motor could not complete harvest. Will pick up ice maker and return later today. Unit needs new icemaker; W11188383 (ICEMAKER) Removed and replace icemaker and tested unit. Unit functions normal now.

Bryan D.

KITCHENAID REFRIGERATOR KSC24C8EYY02 Upon arrival fridge is cooling. Customer states previous company diagnosed as a leak at evaporator. Charged the system and told him they couldn’t work on it cause it was still under manufacture warranty. Found leak at evap. Ordering evaporator. ordrng 1 WPW10239732 (evaporator), Evacuated system. Removed and replaced evap. Pulled deep vacuum unit held vacuum. Charged unit to specs. Found no leaks. Unit functioning as designed.

Bryan D.

whirlpool rerfigerator WRS322FDAW04 Customer states too much ice is being made. Removed and replaced arm extension. Unit functioning as designed. No dents dings or scratches caused by tech. used WP2304354 (Arm)

Bryan D.

whirlpool microwave KEMS308GSS2 Pulled unit found power at terminal block. Unit has lights when door opens but no display. Unit needs a new control board. Control board is discontinued. Informed customer that parts were not available.

Bryan D.

kitchenaid refrigerator KSRP25FSSS01 Customer states ice is still stuck together. Ordering ice chute. Found no debris stopping door to seal properly. Inspected door seal. Door is sealing properly; ordrng 1 WP2180353 (door-chute), Removed and replaced door chute. Unit functioning as designed. No dents dings or scratches caused by tech.

Bryan D.

maytag washer MHW5500FC0 Upon arrival customer states the drain pump is constantly running and door won’t open. Inspected unit. Customer had small,load said she used three soap pods. Unit is stuck in a soap lock out. Removed pressure hose cleared codes tested unit in diagnostics unit showed over suds code. Cleared codes ran unit. Unit was full of soap. Instructed customer to run unit to clear soap. Found no other issues at this time. Unit functioning as designed.

Bryan D.

Bryan D.

whirlpool refrigerator WRX735SDHZ00 Ice maker isn’t working. Tried to harvest ice maker. Ice maker would not start. Removed and replaced ice maker. Jumper ice maker. Ive maker functioning as designed filter cover was broken upon installation of unit. Ordering a filter cover. Removed and replaced filter cover. No dents dings or scratches caused by tech. used WP67006331 (cover-filt)

Billy J.

kitchenaid dishwasher KDFE104DSS5 upon arrival customer stated unit is dead and won’t power on I have no voltage to unit unless u turn on garbage disposal refered customer to electrician dishwasher working as designed when power is sent to unit job complete

Billy J.

Customer states something is loose in unit stated it sounds like a Cadillac and only happens every couple days tested unit again no sound no issue I checked unit for error codes and no error codes I put unit threw diagnosis and sounds completely normal removed and replaced suspension rods job complete used W10820048 (SUSPENSION)

Billy J.

whirlpool refrigerator WRS526SIAH00 upon arrival removed and replaced icedoor and cam unit still needs cams for fridge and freezer door ordering ; ordrng 1 W10876198 (cam-door) and 1 WPW10248011 (cam-door) and 1 WPW10248015 (cam-door) and 1 WPW10412762 (cam-door), Removed and replaced all cams customer inspected and is happy with repair job complete

Billy J.

whirlpool microwave WMH31017HS0 unit was completely dead removed and replaced control and switches tested and unit took almost 2.30 to heat a cup of water but it was heating but not heating correctly no techline can’t determine witch other components were damaged W10850446 W10754299; ordrng 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg), Removed and replaced heating components retested job complete unit heating as designed

Raymond D.

whirlpool oven WGG745S0FS02 Upon arrival unit was disconnected per whirlpool. Reconnected unit and had no gas coming out of regulator. Had gas from home. Needs regulator and then rediagnose. Replace gas valve WPW10546238 and tested unit unit functions normal now.

Raymond D.

whirlpool washer WFW85HEFC1 Upon arrival door would be locked and not unlock, inspected and found loose strike. Secured strike and tested unit still acting up. Measured resistance per test and door lock out of range, also found burnt marks on control. Needs control and door lock. ordrng 1 W11201290 (CONTROL) and 1 WPW10443885 (door lock), Replaced control and door lock. Tested unit. Unit functions as designed.

Raymond D.

frigidaire dishwasher FFBD2412SS0A Upon arrival unit was Frigidaire dishwasher. Contacted Robert and asked what coverage was for this unit and was told we could not service the unit. Told customer they need to contact their warranty company

Raymond D.

whirlpool refrigerator MFD2561HES Upon arrival unit freezing things. Temp at 25F when set to 38. Needs harness and damper.; ordrng 1 67005417 (harns-wire) and 1 WP67003903 (control- d), Replace wiring harness and damper control. Tested unit unit functions that designed. Temps need to regulate back to normal

Raymond D.

whirlpool dryer WGD5000DW3 Upon arrival motor was locked up causing belt to break. Needs motor, wheel, and repair kit.; ordrng 1 279827 (motor!dryer) and 1 4392065 (dryer repair kit) and 1 WP694089 (wheel), Replaced motor and wheel. Installed dryer repair kit. Tested unit. Unit functions as designed.

Raymond D.

whirlpool oven WGG745S0FS02 Upon arrival oven getting too hot. Ranged unit and got 380 high and 320 low. Contacted Andy SR7722598303 and discussed. Temps are ranging normal, verified no fault codes on unit, unit is functioning as designed.

Raymond D.

whirlpool washer WTW5000DW1 Customer having intermittent noises that could not be verified but I did hear the squeak / squeal on videos. Ordering parts. ; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt) and 1 WPW10006487 (motor-drve), Replaced gearcase, motor, drive pulley and belt. Calibrated and load tested unit. Unit functions normal now.

Patrick C.

WHIRLPOOL DRYER WGD7500GW0 Found the unit having issues with the heat. Not drying like it used too. Checked the unit out and it was short cycling and mis firing. Needs new coils. Removed and replaced from stock. Tested unit. All ops checked good ; used 1 279834 (2 COIL GAS VALVE SET)

Patrick C.

WHIRLPOOL WASHER WTW7500GW0 Found the unit having issues unit going off balanced. Checked level and that was all good. Suspension was good not weak but the left front was popped out of place. Reinstalled and secured. Tested unit. All ops checked good.

Patrick C.

WHIRLPOOL WASHER MVWB835DW3 Found the customer having issues with the unit making a noise. Checked the washer out its upstairs in a drain pan. Feet are not adjusted. Adjusted feet. Rotor was definitely rubbing the drain pan. Instructed customer on use and care. Tested unit in auto test all ops checked good

Patrick C.

WHIRLPOOL REFRIGERATOR WRF993FIFM00 Found the unit having issues with the cooling. Yesterday the unit seemed to not be cooling when I arrived today. It works. Seems to be cooling. Entered step 40 and the compressor wouldn’t shut off. Buzzing. I believe it’s intermittently working. Control version 5.0 needs new control as well ; ordrng 1 W10903340 (compressor) and 1 W11169503 (CONTROL), Removed and replaced parts.vacuumed and recharged. Used clean hoses and manifold while charging. Tested unit. All ops checked good ; used 1 FREON R134 (5.0 OZ)

Patrick C.

WHIRLPOOL WASHER CHW9060AW0 Found the unit changing from free wash to paid wash. Unit doesn’t have coin slot nor card reader. Needs new ui; ordrng 1 WPW10726640 (cntrl-elec), Removed and replaced part. Tested unit. All ops checked good

Ian B.

WHIRLPOOL REFRIGERATOR WRF535SMBM00 Tech installed parts and there was a noticeable difference in the amount of noise. Unit now test good.

Patrick C.

MAYTAG WASHER MVWX655DW1 Found the unit having issues with no water entering machine. Water supply is good. Checked error code and none stored. Took a look at the valve and found the white neutral out of molex at the control. No voltage getting to valve. Reconnected and secured connection. Tested unit. All ops checked good

Ian B.

MAYTAG WASHER MVWX655DW0 Tech found gear case driveshaft broken. Basket hub are damaged. Installed W11035751 (gearcase) W10528947 (hub) and W10721967 (drive pulley) re calibrated, Unit now test good in automatic test mode and high-speed spin.

Patrick C.

WHIRLPOOL REFRIGERATOR WRX735SDBM01 Found the unit having issues with a noise. Buzzing noise. Sounded like it was coming from the condenser fan. Checked it out and it was actually coming from compressor needs new one. 1 W10507884 (compressor), Removed and replaced compressor. Vacuumed and recharged. Tested unit. All ops checked good ; used 1 CD8404 ([Alt for AF1200]), and 1 FREON R134 (5.2 OZ

Andrew P.

KITCHENAID REFRIGERATOR KSSC48QMS01 Found unit UI blank. Turned off unit and reset. UI came back on. Unit temp was off. Compressor was too hot to touch and would make a vibrating and shuddering noise. Checked drain pan and it is completely corroded. Recommend to replace comp and pan heater and control. Ordering 1 EDR5RXD1 (filter) and 1 W10841139 (compressor) and 1 WP2186494B (cap-filter) and 1 WP2316878 (heater-pan) Installed parts listed. Recharged unit to 7.75 oz r134. Control board that was ordered was wrong control. Need to order correct control and install on Monday. ; ordrng 1 W10818296 (cntrl-elec), Removed and replaced control. Unit is cooling fine. Compressor and all fans are running good. Checked drain pan and no water leaked. Checked all solder joints and no dye.

Ian B.

WHIRLPOOL DRYER MEDC300BW0 Tech found blower fuse shorted. Replaced WP3392519 FUSE from truck stock. Timer motor is shorted and needs to be replaced. Need timer for repair. Tech installed WPW10185982 timer. Unit now test good.

Andrew P.

WHIRLPOOL RANGE WFG320M0BB0 Installed door glass brackets tested door ok; Job Cmpltd 2 W10883496 (W10883496 (bracket))s

Andrew P.

WHIRLPOOL RANGE WFG320M0BW0 Installed door glass brackets tested door ok; Job Cmpltd,

Andrew P.

WHIRLPOOL RANGE WFG320M0BW0 Installed door glass brackets tested door ok; Job Cmpltd, 2 W10883496 (W10883496 (bracket))s

Andrew P.

WHIRLPOOL RANGE WFG320M0BB0 Installed door glass brackets tested door ok; Job Cmpltd, 2 W10883496 (W10883496 (bracket))s

Aaron B.

WHIRLPOOL RANGE WFG320M0BB0 Installed door glass brackets tested door ok; Job Cmpltd 2 W10883496 (W10883496 (bracket))s

Timothy J.

AMANA WASHER NTW4516FW1 8-5(hot and cold water reversed), 5-2(lid lock fault). Tested unit and found the latch bezel and strike were not aligned correctly and there is a bunch of junk in the lid switch. Cleaned switch and tested. Switch still doesn’t work. Unit needs a new lid switch.Unit is in a warehouse and is not connected to water so I can not determine the previous state of the water valves. Replaced W10838613 latch and tested OK.

Andrew P.

WHIRLPOOL RANGE WFG320M0BW0 Installed door glass brackets tested door ok; Job Cmpltd, 2 W10883496 (W10883496 (bracket)s)s

Andrew P.

WHIRLPOOL RANGE WFG320M0BB0 Installed door glass brackets tested door ok; 2 W10883496 (W10883496 (bracket)s)s

Timothy J.

WHIRLPOOL WASHER WTW4800XQ2 Inspected unit and found the following codes. 7-7(motor not able to reach target RPM), 7-1(basket speed sensor fault). Ran a service test. Unit passed without fault. Checked the actuator and found it operating as designed. Ran unit on spin and found it performing normally. Unit is connected to a grounded polarized outlet (118vac). Called WPTS and spoke with them. They asked me a few questions and had me do a few tests. They feel it is probably usage either the particular load or the amount of detergent used. (This unit is not an ‘he’ unit) Ran the unit on a medium wash level cool normal wash.

Andrew P.

WHIRLPOOL RANGE WFG320M0BB0 Installed door glass brackets tested door ok; 2 W10883496 (W10883496 (bracket)s)s

Andrew P.

WHIRLPOOL RANGE WFG320M0BW0 Installed door glass brackets tested door ok; Job Cmpltd, 2 W10883496 (W10883496 (bracket)s)s

Timothy J.

WHIRLPOOL WASHER WTW5700SW0 Installed lid switch. Tested unit. Unit checks ok

Andrew P.

WHIRLPOOL RANGE WFG320M0BB0 Installed door glass brackets tested door ok; 2 W10883496 (W10883496 (bracket)s)s

Andrew P.

WHIRLPOOL RANGE WFG320M0BB1 Installed door glass brackets tested door ok; 2 W10883496 (W10883496 (bracket)s)s

Timothy J.

MAYTAG WASHER MVWC565FW1 Installed motor and tested with a service cycle. Motor sound s much better than the original

Andrew P.

WHIRLPOOL RANGE WFG320M0BW0 Installed door glass brackets tested door ok; 2 W10883496 (W10883496 (bracket)s)s

Andrew P.

WHIRLPOOL RANGE WFG320M0BB0 Installed door glass brackets tested door ok 2 W10883496 (W10883496 (bracket)s)s

Timothy J.

KITCHEN AID REFRIGERATOR KFIS29BBMS03 Inspected unit and found I had forgotten to connect the LEDs on the top cover before reassembly. Removed top cover and made connection. Unit checks ok.

Andrew P.

WHIRLPOOL RANGE WFG320M0BB0 Installed door glass brackets. 2 W10883496 (W10883496 (bracket))s Installed door glass brackets. Tested door ok;

Aaron B.

KITCHENAID REFRIGERATOR KRFC704FSS00 Unit lost cooling in both compartments.Tech found unit not cooling at all. Lights function and door water dispenser still works.Entered diagnostics and tried service test 40.compressor did not engage.Unplugged unit and listened to compressor upon resupply of power. Compressor attempts to start slowly and then stops. Sealed system issue. ordrng 1 W11025999 (compressor), Bad compressor Replaced compressor and completed sealed system repair Ran cooling test And unit started to cool in both section while being in test mode Advised to allow 24hrs for unit to reach proper temp

Danny G.

WHIRLPOOL DRYER MGDB765FW0 Pins stuck between drum and door. Found some type of laces stuck between the drum. Removed and reinstall front panel Test dryer unit is heating and working properly

Danny G.

jennair range JGS8860BDP17 Shaft on burner is broken Found broken shaft Provided cod estimate to client Client agreed to get unit repaired. Replaced valve 74011867 Reinstall control panel Turn gas and power back on No gas leaks All burners are working properly.

James M.

KITCHENAID REFRIGERATOR KRSF505ESS00 Opened rear panel and found ice blockage covering fan blades causing them to make noises and not spin correctly. Used steamer to defrost freezer and uninstall fan scroll. Installed new fan scroll and unit functions as intended

Danny G.

Building up frost Need to order main control to update software version and evap cover ; ordrng 1 W11099702 (panel-ui) and 1 W11167902 (EVAP COVER) and 1 W11169516 (MAIN CONTROL), Unit is not cooling Found evap full of frost and ice Used steam gun to defrost evap and cover Replaced and install new evap cover and main control.

James M.

Unit was unable to drain. Replaced WPW10605427 drain pump and tested unit. Unit now functions as intended.

Michael M.

maytag dryer MGDX655DW2 Dryer makes loud bangin noises while spinning. Removed and replaced rollers belt and tensioner. Unit ops as intended with no noises job complete; used 1 4392065 (DRYER REPAIR KIT)

James M.

KITCHENAID REFRIGERATOR KRFF507EWH01 Customer stated that unit had warmed in the fridge department. She stated that she had found the fridge door not closed all the way. Checked unit and found no gapping or air leakage. Checked doors and found handles loose. Tightened handlers and tested unit. Unit is functioning as intended

Enrique R.

AMANA DRYER NGD4655EW2 Inspected an amana dryer. Customer complaining, unit not heating/powering on. I found a shorted thermal fuse. I replaced WP3392519 fuse. tested All functions checked normal.

Michael M.

whirlpool refrigerator WRS325FDAM04 Customer showed tech a broken fresh food side shelf. Ordering shelf WPW10276348. Removed and replaced glass shelf. Unit ops as intended.

Michael M.

whirlpool dishwasher WDT720PADM3 Customer states soap door doesn’t stay shut and drops soap onto floor of tub Tech verified bad water valve. Lead tech ordered Valve 1 W10872255. Removed and replaced valve. Unit now fills and rinses and drains as intended.