Found dishwasher hardly used. Look new insideClamp next to drain pump was not connected properly. Repositioned hose & clamp. Dishwasher ok

Idler wheel and roller wheels noisy and door catch broken.reroute for part. Customer owes $172.89 on rerun appointment ; ordrng 1 WP3389441 (Door catch) and 1 4392067 (Drive assembly)

Ice module paddles busted ordered new one to repair the unit ; ordrng 1 5304525979 (Ice module asm)

"Needs 2 call count Checked the unit the touch control is no longer reacting display is lit up but not responsive , est to replace the UI console is $ 714.58, Mr approved est paid $511.58 by card , ordered part ; ordrng 1 WB27X39817"

Cycled unit and found bad drain pump installed new pump and retested unit now working as designed job completed

"Checked the unit the interlock are bad I replaced the interlock it busted as I reset the switch lower , needs new one , also top grill that deflects exhaust air is busted ordered parts ; ordrng 1 W10701701 (grill-vent) and 1 W11244490 (interlock)"

"Unit is not sending voltage to motor when in diagnostic. I tested unit and cant get voltage from board. Ordering board, motor relay, actuator, capacitor and motor. ; ordrng 1 W11384790 (Relay) and 1 W11502823 (Cntrl elec) and 1 W11222082 (Motor) and 1 W11212745 (actuator) and 1 W11227944 (capacitor)"

Inspected unit as necessary. Diagnosed lid lock failure. Office ordeing lid lock assembly. Call rescheduled ; O-emld tckt

Inspected unit as necessary. Diagnosed manufacturing defect with fresh food door assembly. Gasket not positioned correctly indoor causing air leak. Ordering complete door assembly and nameplate. Door is factory order. ; ordrng 1 LW11037738 (FF door Complete) and 1 W11223753 (Nameplate)

Previous issue has been resolved. Customer is now having lock issues. Door lock error. Ordering door lock assembly.; ordrng 1 W11565030 (Latch)

Unit excessively bouncy. Found unit with worn hub and suspension. Replaced suspension and spent 2 hours breaking the agitator and removing the metal agitator hub. Finally got that removed to replace the hub and agitator. Tested. Unit is working properly. Customer approves function at this time.

Found the unit is still having control issues. Will work on convection roast but nothing else. Bake and broil are working. ; schdld next appmnt for 11/25 MON !

"Unit is not cooling, tried replacing compressor and noticed a leak on evaporator suction line. Will need to replaced the whole seal system. Evaporator, compressor, and condenser. Replaced pump and unit did the same thing. ; ordrng 1 WPW10218037 (Evaporator)"

"Removed and installed drum seals, motor and blower. Tried turning the drum by hand and felt it still has excessive drag. Tested unit and found the new motor does not even run*. Reinstalled the old motor and found the unit runs for a few seconds and then stops. WPTS closed at 3pm and are not available . Called office who said we will need to return when tech support is available . ; ordrng 1 279787 (Motor #2)"

Found oven with f2e1 error shorted key reset by turning power off error coming back customer decline estimate for for service.

Units UI display is dead. I had 12vdc to the console but no lights. Quoted Cx on console replacement and she decided to think about getting a new one instead. $175.00 CK Auth# Y933A4.; ordrng 1 W11319991 (Console)

"Removed and replaced units rollers and pulley (belt didnt fit unit). Tested for 6 minutes, unit no longer making unnatural noise."

Units compressor is locked up. Unit tries to start and clicks off after 10 seconds. Ordering replacement.; ordrng 1 5304538118 (Compressor kit)

"Upon arrival found dampener control, making loud screeching noise replace dampener tested unit unit is no longer making screeching noise. Unit is cooling as intended. Job complete"

Did not receive part when ordering thermostat. Please return. Need fuse holder assembly. Installed UI and control. ; ordrng 1 318647300 (Fuse)

I did not find anything unusual with the water flavor or taste. Suggested to customer to maybe replace water filter again on waterline

Found control and ui shorted ordering control and ui board; ordrng 1 WH22X35517 (Main control) and 1 WH22X36738 (Ui control board)

"Washer was not draining (broken impeller). Installed drain pump, performed calibration. Washer operating as designed. No leak."

"Impeller loose. Tightened impeller bolt. Noise continues during agitate and spin. Gearcase damaged. ; rqstng P&A on 1 WH43X32857 (Impeller), ordrng 1 WH02X24374 (Bolt), rqstng P&A on 1 WH03X33731 (Gearcase)"

Unit would not start. Found broken latch inside lid lock. Removed and replaced strike. Tested and started load. Unit now working as designed. ; used 1 W11457841 (Strike) from stock

"JB OUT 11/22/24Per GE TAG installed Stator with harness and speed sensor assembly AND WIfi Board. Reassembled unit.Tested first in DRAIN AND SPIN cycle. OBSERVED UNIT POWER ON, SELECTED CYCLE THEN UNIT DID drain and Spin. Allowed unit to spin for several minutes.Canceled cycle.Tested unit again in NORMAL WASH cycle.Observed unit ran SENSING then the Lid Locked.Next observed washer Fill with water. Unit also now agitates properly.Unable to locate (2) screws for control panel ORDERING (2) screws WR01X10634; ordrng 2 WR01X10634 (SCREW)s"

Unit not spinning due to belt damaged. Ordering replacement belt. ; ordrng 1 WH01X27538 (Belt drive)

"Glitching or scattered UI console not programming even after a reset bouncing around to different images. Closer inspection Bad UI console, I installed new UI control console unit is now operating as designed at the time of service, cx approved repair and service $972.80 CC Auth# 3NTN39"

Replacing part list. Found the wrong glass was ordered. W11602612 outer glass with out logo. W11320231 logo. ; ordrng 1 W11320231 (Logo) and 1 W11602612 (Outer glass)

"Shifter stuck in spin position. Cam damaged as well. Replaced cam and actuator. Tested and calibrated unit. Unit operating as designed. Job complete. ; used 1 W10913953 (Actuator), and 1 W10721967 (Cam) from stock"

Found the unit works on 2 of the burners and the other 3 dont make a sound. When trying to use the other 3 they keep ticking. WPW10239017. Garret with tech line. Sr number 7740387135. Giving customer a discount on service call. Parts and labor needed. Customer is putting down 390.00 for deposit. Check #1150. $390.00 CK Auth# 4N3TRN. ; ordrng 1 WPW10239017 (Harness)

"Noise issue is not cooling related , but, mechanical, fresh food door hinges causing noise, cause of issue is door pockets are loaded with heavy food items, see quick picks, advised Cx about load causing noise issue and to lighten up door load, unit cooling properly,Job complete."

"Not washing per customer. In test 15 no agitation. Ran diagnostics. Has fault code 8. Found pressure tube restricted, oil on belt. 3 count job. Allow 2 1/2 hours. ; ordrng 1 WH19X27246 (Pressure tube/pump harness) and 1 WE12X27300 (Belt) and 1 WH49X27322 (Transmission)"

"Found screw securing rotor motor completely backed out causing rotor to make unnatural noise while rotating. Secured rotor with new screw with loctite. Tested, unit now longer making unnatural noise."

"Visual and physical inspection shower a frosted up back wall in freezer compartment, and a very thick ice bed at bottom as well, (2) damaged door seals. I am recommending the following to be replaced. (2) doors seals, evaporators harness, and thermistor. Plus drain unclogging.NOTE, Please email estimate and try getting approval and 50% of total repair and parts cost."

"Upon arrival found unit with leaking water when the unit is on steam cycle, additional customer states the unit now leaks on normal mode as well. Check the unit and dont found any errors codes, water valve was replaced not to long ago, check nozzle and dont see any tile of calcium. Call tech line to report this issue and after inspection, they recommend inform the customer the amount of load, theyre are putting for steam needs to be medium size and above, this because is no enough clothing on the unit, to catch the water, form the nozzles spray, and is getting directly to the door causing the leak. Recommendations form tech line to customer is to add two big towels on the stem load if is minimum, to this towels catch the excessive water. Job complete."

"Visual and physical inspection plus a proper voltage check was performed and also tried the smart device to no avail. Called G E and spoke with Cory, we did several voltage checks and he suspected a motor or main harness 14924631.; saved tckt"

"Ran diagnostics test got error f0e5, f0e7, Technical Service Pointer #: W11686045 Rev A faulty pulley kit, I installed new drive pulley leveled feet also calibrated unit and its now operating as designed. Cx approved repair and service"

"Found frozen augur motor which-held the ice maker bin solid, defrost and reset the motor, unit works fine now. Cx to get ice at least 1 or 2times a day for the motor movement. Complete"

Found the unit had two error codes stored. F9e1 and fa e2. I removed the error code and ran a diagnostic cycle. Half way through the diagnostic cycle the unit shut down all by itself. I went back into diagnostics and fa e2 error code came back again. Vent was just replaced but failed again. Ordering vent and control. Also the wash motor is weak because when it was time to wash the pressure was very little water being sprayed around. ; ordrng 1 W11414073 (Vent) and 1 W11410062 (Control electric)

"JB out 11/22/24.Customer states the washing machine makes strange noises from day one. Sometimes does not drain all water out leaving some water in the wash tub at the end of the cycle.Washing machine has leaked water on the laundry room floor.Upon arrival found drain hose correctly tied in place into the standing drain pipe behind washer. Also found washer power cord not grounded. Unit is currently plugged into a THREE INTO TWO adapter causing unit to not be grounded. Advised customer against use of the adapter and informed that removing the ground prong poses a potential electrical safety hazard. Recommend customer has a qualified electrician replacement the old two prong outlet with a properly grounded Three Prong Power Outlet.Found using powered Tide HE TURBO Detergent, about 3/4 scoop. Recommend against HE TURBO detergent as it is too highly concentrated for this Low Fill, High Efficiency washing machine.Suggest using any brand power or liquid detergent labeled HE (No turbo). And one measured TEASPOON MAXIUM.Inspected under washing machine and found no cracked or broken hoses.Tested washer (no clothing or detergent) in NORMAL cycle.Verified correct low water level and agitation functions.No Water Leaks.Canceled wash cycle and observed proper drain function. All water was pumped out of the wash tub and no water leaks. Tested washer again in BULKY ITEMS CYCLE and MAX water level selected along with 3/4 full scoop of HE TURBO detergent and some laundry.found small among if water on floor.Reinspected and found misaligned clamp on drain pump hose.Corrected position Id clamp and re tested.No more water leakNo parts used, NO CHARGE TO CUSTOMER.JOB COMPLETE"

Found the ice container separated from the base so it is affecting the way the optics work for ice production. Will order and replace the ice container. ; ordrng 1 W11129522 (Ice container)

Found Ignitor damaged. Replaced and tested unit. Unit now heating as intended.

Found the oven glass separating from the door due to weak adhesive. Will need to reorder the from glass because it was damaged right out of the box. I took a photo and added it to the service order. ; ordrng 1 W11620722 (Glass door)

"On arrival unit dumping around, tested and found weeks suspension replaced suspension and tested unit functioning as designed"

"Unit had error code f9e0 because of power outage. Reset unit at breaker, tested unit out and is working properly. 350 preheat was working properly."

"Replaced ACU brd, unit continues to code and lock up UI panel . Removed ACU brd, reinstalled original ACU brd, found new ui panel sent to tech defective, reordered ui panel for unit. ACU brd pt# W11261165 part cost $334.89, ui panel part #W11428578 $719.25; ordrng 1 W11428578 (Ui panel)"

"Upon arrival found unit with water on the unit by end of cycle. Check the unit for error codes and found F9E1, this about draining problem. Call tech line and after inspection found a bad drain pump causing failure. Replace the drain pump, retest and now is working properly. Job complete."

Door and Ui were removed and replaced. Unit will need additional part. Paddle tab is cracked. Part on order follow up required. ; ordrng 1 WR17X45126 (Paddle)

"Complaint when starting loud screeching noise happens , tested , unit has a stretched belt and glazed pulley , replaced the belt and pulley asm tested operations ok now at this time ; used 1 W11239857 (BELT) from stock"

Not cooling at all. Compressor is not running. Found defrost timer stuck. Needs defrost timer. Advised customer not to use extension cord. ; ordrng 1 5304526183 (Defrost timer)

"I found the unit leaking water when the water valve comes on, splashing water as it comes in on top of tub ring, I leveled front of units feet down to make the basket more back to prevent splashing as water comes in, unit should operate."

Found actuator and drive pulley not engaging replaced actuator and drive pulley tested unit unit working as designee

"Checked unit found compressor humming loud then clicking off. Rotor locked, ordering part please rs as soon as possible.; ordrng 1 W11574734 (Compressor) and 1 W10805035 (Drier)"

"F8E0 low fan speedF2E1 key board stuckF1E1 relay boardF1E0 display boardF6E4 control statusUnit is now working properly, f8e0 will pop up randomly. This is causing issue with board. Will need to replaced blower. Customer will wait and see if whirlpool is going to cover issue. If not they will continue with repair. ; ordrng 1 W11598119 (Blower)"

Tested unit found drain hose extended up to over 50 feet causing drain issues called Techline 7740387704

"Upon arrival, inspected unit and found unit with a seized compressor not cooling at all ordering a UV dye dryer and compressor kit will need a two job count for this job. If you can please make it my last job of the day.; ordrng 1 W11547313 (Compressor) and 1 W10143759 (UV dye dryer)"

Scum build upon water lines coming out of the dispenser ; ordrng 1 WP2256126 (Reservoir)

"Not washing, needs sump part has one year warranty but not labor ; ordrng 1 W11025157 (Sump)"

Cx states items freezing in rc. Rc temp was set to 33 degrees Fahrenheit. Rc product temp 33 degrees Fahrenheit. Items were freezing due to temp set to 33 degrees Fahrenheit. Adjusted rc temp to 37 degrees Fahrenheit. Unit operating as designed. Job complete.

Found washer with f9e1 error found drain plug connector pop off reposition retested on a fill wash and drain and spin ok complete.

"Cx stated unit stopped working, found lights on but unit shut off. Removed control cover and found loose wires, re secured connections and performed power reset unit came on and compressor drawing 1 amp. Asked Cx to allow 24 hrs for normal ops."

Found water line partially kicked. Causing a constant dripping. Had water line realigned ; ordrng 1 W11045978 (Shield) and 2 W10368728 (Pad)s and 1 W11184112 (Cntrl) and 1 WPW10353552 (Separator)

"F3e5, found vent was completely blocked no where for air to exit. Removed all blockage in air flow exit. Unit now running smoothly and working as designed."

Need work- found drain pump to be running continuously- error code f7e1 long drain- belt is slipping on cam causing a loud screeching noise- states authorization- ; ordrng 1 W11603810 (Cntrl elrc) and 1 W11239857 (Belt)

"JB OUT 11/22/24Customer states washing will not rinse detergent out of clothing. At end of cycle clothing still has detergent. Upon arrival found washing machine on four wooden blocks not flat on concrete floor. Washing machine is leaning and will not spin properly. Recommend customer remove four wood blocks and install washing machine flat and level on concrete floor. tested washing machine in warm temperature setting verified water entering washtub. Canceled cycle. Tested washing machine again in only cold water setting to duplicate rinse functions. Found no cold water entering washing machine. Further inspection found molex wire harness connector to Coldwater inlet valve, not pushed all the way on valve and intermittently connecting. Corrected issue by properly installing wire harness connector to cold water inlet valve. Retested operation and verified cold water entering washing machine. Advise customer of a potential for water siphoning out of the wash as its filling as the drain hose is too low to the ground. Recommend, add to height of standing drain pipe as the standing drain pipe should be no less than the height of the washing machine control panel. This will prevent any possibility of siphoning water back into washing machine. No parts used. No charge to customer. Job Complete"

Wrong parts sent ordered correct part with sqt; ordrng 1 W10900067 (Thrml cutoff)

"Ran diagnostics test f8e1, long fill , water supply from home checked good, found a bad water valve, I installed new water valve retested unit and its now working as designed, cx approved repair and service"

customer is complaining that the unit is making a loud weird sound. Summer showed me a piece of felt that came off of the drum. Ultimately drum is rubbing against metal. Customer needs a new drum.; ordrng 1 WE21X29724 (Drum)

Changed out latch tested unit unit working as designed

Customer was complaining that the unit would not finish the cycle. Upon diagnosis I found the unit to have a locked rotor error code. I called tech line and they suggested to replace the motor and inverter board. This unit is sitting on a really high platform making this a two-man job; ordrng 1 WH03X29524 (Motor) and 1 WH22X35837 (Inverter) and 1 WH03X29622 (Pulley) and 1 2man

Found that the 10 torque 20 screw securing cook top were extremely rusted and tarnished. I stripped the first one out with hand tools. Ordering all burner heads and screws because Ill need to drill all of them out. Bring back harness. ; ordrng 1 4455979 (6K burner) and 1 4455849 (Turbi burner) and 1 4455980 (9k burner head) and 2 4455981 (12k burner)s and 1 4456622 (Turbi orifice) and 1 4456621 (Auxi orifice) and 1 4456619 (Rapid orifice) and 1 4456620 (Semi rapid orifice) and 12 3368921 (Screw)s and 6 4449809 (Screw)s

"Unit was not dispensing water properly, replaced water valve assembly. Instructed customer of how to properly install water filter. Unit is now working properly."

Found that unit wasnt igniting bake or broil. Smelled zero gas when unit failed to ignite. Ordering gas valve. ; ordrng 1 W10554066 (Valve regulator)

"Seal coming off, replaced seal and tested unit working properly"

Found detergent funnel to be defective not pulling soap into machine. Found no obstructions and unit unit is almost new. Ordering new detergent funnel.; ordrng 1 WH01X34189 (Detergent funnel)

Found units control panel unresponsive. Ordering new panel and main control. ; ordrng 1 W10610937 (Console assembly) and 1 W10794445 (Control)

Error code -201 f1e5 mw inverter not responding. F2e1 error code. Order dual blower fan W11245567. Sr 7740385693. Austin with tech line. Replacing light is needed and fan. W10886919 light for microwave. ; ordrng 1 W11245567 (Fan dual) and 1 W10886919 (Light)

Removed and replaced heater after defrosting. Now working as designed.

Found Icemaker is not getting power through harness. Checked out and not even getting power at board. Calling tech line to document the issue. 234.55 is the boards price W11399844. 190.00 labor. Customer already has paid for service call. Art with tech line. 7740279517. Customer paid for service repair https://app.iwallet.com/a/1231daa125bf. Paid in full. ; ordrng 1 W11399844 (Main board)

"Cx not satisfied with part condition, see quick pics,Re-order part :WB07X28817 vent trim; ordrng 1 WB07X28817 (Vent Trim)"

"Upon arrival found unit without power. Put down the unit and found is the same problem fuse is blow. Call tech line and after inspection. Install the new fuse and found the problem is with the motor lock, they recommend to replace the interlock switch assembly. SR: 7740387725 Daniel ; ordrng 1 W11662685 (Interlock assembly) and 2 W11707984 (Fuse)s"

"Upon arrival found unit with bad door switch on the left side, check for continuity on the switch and isnt working. This unit will need new door switch. ; ordrng 1 WR23X29170 (Door switch)"

Condenser fan motor not oriented correctly from factory..removed and reinstalled with proper orientationdesigned operation was restored

"Upon arrival found unit shaking way too much. Check the unit and found the hub retainer is damage causing drum is no stable causing the failure. This problem already affects the gear case and lower components. This unit will need new belt, cam and gear case. ; ordrng 1 W10752283 (Wash plate) and 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

Found unit not counting down time. Will just constantly cycle. Found connection at the timer not connected. Not allowing the timer to advance. Secured wire and tested. Unit is working properly.

"Unit continues to stay in drain cycle. Will need to replace pressure switch,control board and drain pump.; ordrng 1 W11513246 (Control) and 1 W11399437 (Drain pump) and 1 W11643701 (Lower harness)"

"Needs 2x labor for the uninstall and then reinstall of a stacked unit.CX was complaining that the unit wouldnt respond to touch . Upon diagnosis I found the console to be faulty. I uninstalled the stack unit replaced the consul, then reinstall the unit. Everything is working as designed this time."

U it has broken latch and not going into any cycles. Unit has Almost full tub of water that will need to be drained before repair.; ordrng 1 W11626074 (Control board) and 1 W11670519 (Lid latch)

Cx complaint. Top cover not attached. Upon arrival. Ran diagnostics. Found loose top. Found I top installed new parts. Cover was removed. And drawer was placed installed seated. Tested components out okay. Operating as designed.

"New total due with supply line and fitting 393.10 replaced water valve. Supply line to valve was brittle and broke down while removing, adjusted quote and cx approved for supply line and quick connect. ; ordrng 1 8212547RP (Water supply line) and 1 WP2198677 (Fitting)"

"Upon arrival, inspected unit found unit with an obstructed drain pump and drain hose cleared obstruction re-tested unit unit is now draining and no longer coming out of the unit did a factory calibration on the unit and reprogrammed control board job complete"

"CONTACTED TECH LINE, DOCUMENTED UNDER SERIAL NUMBER. unit has er ub error. Lower case u. This is a non fatal off balance detection. Ran checks at h4 connector found loose connection at off balance switch, black/white wire disconnected, per tech line replace switch as switch is sticking internally needs switch. Tech was able to secure spade connector so cx can possibly use unit. ; ordrng 1 807384 (Off balance switch)"

CX was getting a F4E3 error code. Replaced the sump and unit is now working as designed at this time.

Fan motor shorted causing no cool. Needs fan motor; ordrng 1 5304532557 (Fan motor)

On arrival inspected unit found bad orifice orifice holder replaced orifice holder. Retested unit on right front. Big burner unit is now working as intended and lighting as intended. Job complete

Installed container found yolk inpeller strip to motor cant removed need decider to complete service.; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Motor) and 1 Wp63052-2 (Yolk)

After replacing igniter. Unit is still out igniting in bottom oven. Unable to get sr since its after 3. But Cx said she will be looking to move on to new unit.

"Installed new latch. Still having issues. Unit is now giving off an f9e1 error indicating a bad drain. No power getting to pump. Will replace main control, harness, and pump. ; ordrng 1 W11621180 (Cntrl) and 1 W11568984 (Harness) and 1 W11396717 (Pump)"

"Found utensil drawer stuck in hinge, freed drawer , verified with cx drawer is sliding freely, cx has no further questions/concerns, unit is fully operational at this time"