Local Reviews
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Enrique R.
WASHER MAYTAG MVWB765FC3 "Installed slider , performed calibration . All functions tested normal , no leaks ."
George Y.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Part not in, ok to reschedule.
Enrique R.
WASHER WHIRLPOOL MHW6630HC0 "Inspected whirlpool front load washer . Customer concerns , not draining all the water out . In diagnostics found long drain error . Obstructed pump , removed obstruction . All functions tested normal , no leaks ."
Jonathan C.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Replace ICEMAKER tested unit working to spec at time of service
Jaime G.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Found refrigerator cooling properly in the freezer and in the fresh food compartment. The light in the freezer was off due to a frozen switch. Light bulb is good. The problem is that freezer door is not open often.
Jim S.
FREEZER KITCHEN AID KDDO24CVX00 Replaced customer wire harness. Unit tested ok
Jonathan C.
WASHER AMANA NTW4516FW3 Found drive pulley stripped and actuator not responding replaced tested working to spec
Enrique R.
REFRIGERATOR WHIRLPOOL WRF560SEYB00 "Inspected whirlpool refrigerator . Customer concerns , water leaking from freezer . Found clogged drain tube , installed new drain tube . All functions tested normal at time of service , no leaks ."
James M.
REFIRGERATOR MAYTAG MFW2055FRZ00 Unit needs new rack for freezer door left side. Rack jammed and not sliding back all the way. Part 19 left hand side on Marc one freezer door breakdown. Found part number via repair parts list. Ordering new slides. Will return when parts arrive. ; ordrng 1 WPW10397635 (slide) and 1 WPW10397636 (slide)
Lance V.
DRYER MAYTAG MEDB765FW0 on arrival found unit unresponsive. 242vac at dryer and not turning on. Replaced control board dryer runs but centrifugal switch on motor shuts unit down. Need to re route with new motor. Allow 2hrs for repair ; ordrng 1 W11089306 (overlay) and 1 WPW10508324 (motor-drve)
Timothy J.
OVEN WHIRLPOOL MER6600FZ2 I do not have many of these parts.
Cruz B.
WASHER MAYTAG MVWP575GW0 "Fixed- installed new part (cntrl elec) calibration pass, auto test pass as well, no codes, no leaks, the appliance is working as designed. Cx ok repair."
Cruz B.
DRYER MAYTAG MEDB835DC4 "Fixed- installed new parts (wire, cntrl elec) tested unit in a high heat cycle it heated fine, no codes, runs quiet, the appliance is working fine. Cx ok repair."
Enrique R.
DRYER WHIRLPOOL WHD3090GW0 Whirlpool dryer received with broken terminal block . I didn’t receive the part . Please schedule new appointment .; schdld next appmnt for 7/21 TUE !
Timothy J.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Called WPTS( 7728346797) we went through some tests. The valve is letting the correct amount of water through (2 oz) and the IM is cycling. Told to unplug the unit and erase the E5 code. To order a fill tube heater and to back this up with perma-gum.; ordrng 1 212643 (sealer-gum) and 1 W10843055 (cntrl-elec) and 1 W11087201 (heater)
James M.
WASHER MAYTAG MHW8200FW0 Unit has e1f1 acu error. Ordering new acu. Will return when parts arrive. ; ordrng 1 W11201292 (cntrl-elec)
Jim S.
WASHER WHIRLPOOL MVWB765FW0 Replace lid lock bezel. Unit tested OK
Timothy J.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer states the ice is slow the unit looses its ability too cool. The ice melts, the fridge is warmer than set temp , the ice cream washl 8.8-23k ohm in ice water. Called (7728348347) and was told to complete service pointer W11092686E. Found the RC evaporator is frosted over. This service pointer takes about 1.5 hours to complete . Customer states the evaporator harness and fan have been replaced already this leads me to believe some version of this service pointer has been performed before. I can not see any history of this .; ordrng 1 W11087438 (motor-evap)"
Jim S.
MW OVEN COMBO WHIRLPOOL KEMS309BSS01 The unit is not getting 240 volts to it. The black wire is broken between the breaker box and the electrical box behind the oven
Timothy J.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 IM failed the harvest test. It would reach the break point and then the IM starts to knock. Checked harness under the door and noticed it was regaled. Removed tape and checked for broken wires. At some point the IM went back to home position. Retested and found the IM doing the same thing. I have continuity through the harness when checking for resistance. But the only time the IM resets is when I am manipulating the harness.; ordrng 1 LW11202405 (dor-fip) and 1 W10873791 (icemaker)
Francisco S.
DRYER WHIRLPOOL MGDB765FC0 "Retrieved error code f2 e1/ cleared code/ Checked unit found flame coming on and off as it should. Vent is also clear, showed cx how to adjust dryness level on unit for the results she wants."
James M.
REFRIGERATOR WHIRLPOOL WRS555SIHZ "Unit has unresponsive ice maker and damage to lever. Ordering replacement icemaker. Will install icemaker, water valve and control board when parts arrive. ; ordrng 1 W10873791 (icemaker)"
Jim S.
WASHER WHIRLPOOL WTW5000DW1 Outer tub is broken at the strut. Transmission is grinding and dragging. Agitator will not come off; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W11035751 (gearcase) and 1 W11130362 (suspension) and 1 W11219115 (OUTER TUB)
Lance V.
RESIDENTIAL REFR WHIRLPOOL WRX988SIBM03 "Tech line sr#7728349962Needs work- found 2 issues. Led light flickering . Needs new LeD board per testing with tech line. Also Techline request new P trap and clearing of drain ad ice buildup on return. ; ordrng 1 W10830288 (cntrl-elec) and 1 W11084807 (extension)"
Enrique R.
WASHER WHIRLPOOL WTW4950XW2 "Washer not advancing wash cycles . In diagnostics found shifter fault . installed new shifter , ran quick wash test , didn’t complete cycle , control shuts off . Need new central electric . ; ordrng 1 W10480261 (cntrl-elec)"
Cruz B.
WASHER WHIRLPOOL WFW6620HC0 "File # 7728349841 Robert from whirlpool tech line said to replace the drawer assembly due to soap draining out when water is filling, checked unit for codes found none, auto test pass, going to order parts for unit. "
Frank P.
DRYER WHIRLPOOL WGD94HEXW1 Customer stated making loud screeching noise Performed diagnostics Loud screeching noiseDryer repair kit part# - 4392067; ordrng 1 4392067 (dryer repair kit)
Cruz B.
WASHER WHIRLPOOL WTW4816FW2 "Need more work- found unit to be stuck on wash not advancing, checked unit for codes and found f3e2 inlet temperature valve, cold water is trickling into wash basket, diagnostic test pass, ordering parts for unit. ; ordrng 1 W11170319 (cntrl-elec) and 1 W11210459 (valve)"
Cruz B.
COMPACTOR WHIRLPOOL GX900QPPS6 "Need more work- found start button to be stuck causing unit not to turn on, only problem with unit. ; ordrng 1 WP9871824 (switch-off)"
Andy H.
REFRIGERATOR WHIRLPOOL KSC23C8EYY03 Moved call and I called customer ; schdld next appmnt for 7/17 FRI !
Chase F.
DISHWASHER MAYTAG MDB4949SHZ0 Confirmed voltage at outlet but no voltage gettin to control board. Ordering board. ; ordrng 1 W11225084 (CONTROL) and 1 W11395600 (Ui)
Jim S.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Need control damper to prevent food from freezing and freezer door rails to prevent frost ; 1 W10330991 (bracket) and 1 W10330993 (bracket) and 1 W10594330 (elect damper)
Randy C.
OVEN JENN-AIR JGRP436WP02 Found oven clock won’t follow time. Slow. Replacing front control. Cx glass. Cracked during self clean. ; ordrng 1 WPW10188327 (glass-door) and 1 WPW10226005 (glass-door) and 1 WPW10464535 (cntrl-elec)
Erick S.
REFRIGERATOR AMANA ASI2175GRS "Cycled unit and found freezer completely frozen causing poor airflow. Ranndidasitics andnfound unit not going into defrost, board is having a hard time getting into diagnostics. Unit will need new control and heater replaced.; ordrng 1 W10384183 (thermistor ) and 1 W11405276 (HARNESS) and 1 WPW10495967 (heater)"
Patrick C.
MICROWAVE WHIRLPOOL WMH53520CF5 "Customer having open close door issue. Needs switch kit and a handle witch customer is paying for ; ordrng 1 W10827046 (handle,door (ss)) and 1 W11244490 (interlock)"
Enrique R.
WASHER WHIRLPOOL WTW7500GC2 "Inspected whirlpool washer . Customer concerns , UI displaying LF . Shorted valve .; ordrng 1 W11165546 (valve)"
Timothy J.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Door alignment off causing frost and condensation.. Reset door . Door closing correctly.
Enrique R.
WASHER MAYTAG MVWB765FW3 Maytag washer displaying LF error code ( shorted valve ) .; ordrng 1 W11165546 (valve)
Isidore A.
REFRIGERATOR WHIRLPOOL WRT134TFDW00 "Found evaporator fan motor WP2315539 not turning, removed back freezer panel, frost pattern ok , defrosted return air port, removed old evaporator fan motor and installed new evaporator fan motor, reinstalled rear panel, test refrigerator operation. Refrigerator and freezer working at this time, customer advised to let refrigerator stabilize for 24 hours, before use."
Jonathan C.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Found evap fan not spinning to proper speed needs evap asm this is different issue ; ordrng 1 W11224591 (motor-evap)
Kevin M.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Customer stated the unit is freezing in RC and not making ice. I cleared restriction in ice maker. Cycled ice maker. All tests good. Took temp reading in RC and FC temps are normal. All tests good.
Raymond H.
OVEN KITCHEN AID KEBS107SSS04 "Upon arrival cx states unit doesn’t heat properly. Tested and found only broil element heating for bake preheat. Removed 7nit from wall and homed bake element. Element open. Replaced hidden bake element, and reinstalled unit. Tested, unit functions as designed."
Enrique R.
WASHER WHIRLPOOL WFW6620HW0 "Inspected whirlpool front load washer . Customer concerns , leaking underneath . I ran quick wash , at end of cycle found no leaks . I informed the customer that it could be water dripping after opening the door , customer agreed . Job complete , no leaks at time of service ."
Jonathan C.
DRYER AMANA NED4655EW1 Found thermal block shorted needs thermal block; ordrng 1 279318 (terminal) and 1 279393 (screw) and 1 3397659 (termial block)
Enrique R.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Whirlpool refrigerator door not leveled . I adjusted the refrigerator levelers . Now all functions work as designed .
Jonathan C.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Tested found door not shutting replaced latch also unit needs to be cleaned has hard water spots
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Found valve bad replaced also filter plugged
Jonathan C.
WASHER WHIRLPOOL MVWB850YG1 Found hub nut stripped and drain pump bad .customer decline repair
Rod H.
RESIDENTIAL REFR KITCHEN AID KRFC302ESS00 Dodo or seal tornConfirmed and also found that damper assembly is excessively noisy. Ordering seals and damper assmbly; ordrng 2 W10830046 (gasket-fip)s and 1 WPW10594329 (control)
Jaime G.
WASHER MAYTAG MVWB765FW0 "Installed the new banquet, instructed by tech support . But, washer don’t wash. Spin ok. Ordering motor WASHER MACHINE HAS BEEN REBUILT, AND STILL NOT WORKING; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10754448 (clutch)"
Jonathan C.
DRYER WHIRLPOOL MGDC400VW0 Installed motor and pulley tested working to spec
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Sr 7728302985 apon arrival nothing in fresh food section was frozen called tech tested components passed found stuff pushed to back wall tech said that will cause freezing issues in refer unit is working as designed
Jaime G.
M/W OTR WHIRLPOOL WML55011HS3 "Replaced the interlock assembly. But, door don’t open need main board; ordrng 1 W11129648 (cntrl-elec)"
Rod H.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Icemaker not producing and leaks water into freezer. Confirmed Icemaker coating chipping and flakingallowing water into head and out into freezerReplaced icemaker with no leaks no abnormal opPaid 230.16. C/C 3266885440; pckd up 1 WPW10300024 (icemaker)
Rod H.
WASHER MAYTAG MVW6230HW0 Starts a second wash without selectingConfirmed Found that possible self correction triggered which is not an explained issue in operators guide. Rest product and as designed operation seems to have returned.
Rod H.
FREEZER KITCHENAID KRFF507EWH01 Not cooling sufficiently in refrigerator compartment Freezer temp at 3 degrees with no seal issues. Confirmed Ffd defrost system failureWill need thermistor assembly and electronics replaced with consumer defrosting for at least 3 days. Declined at this time
Juan G.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "A few spills in the fresh food compartment dripped down into the freezer through the air return vents. Drain hole and tube got clogged. Evaporator fan not working properly. Evaporator fan with thermistor harness, and drain tube extension need to be replaced.; ordrng 1 W10776917 (extension) and 1 W11224591 (motor-evap)"
Rod H.
DISHWASHER KITCHENAID KDPE334GBS0 Won’t drainConfirmed Loose connection at drain motor. Corrected and as designed op returned. No leaks no abnormal washability
Juan G.
WASHER WHIRLPOOL WTW7500GW2 "F0e3. F8e1. Long fill F3e2 inlet water temperature fault. Ran diagnostics, unit is not dispensing cold water. Inlet water valves need to be replaced.; ordrng 1 W11165546 (valve)"
Jaime G.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Installed parts listed
Jaime G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed door stopper and closer
Jaime G.
REFRIGERATOR WHIRLPOOL KRMF706ESS "Found ice maker not making and leaking. I have replaced, ice maker, control boards, thermistor harness. I have tried everything. I have been here several times. I can’t fix unitDon’t know what to do. I have tech support, and done everything they told me to do. Customer refused serviceExpecting fridge to be replace"
James M.
REFRIGERATOR KITCHENAID WRV986FDEM Installed new board. Non reactive. Tested wires to drawer. Found voltage to drawer but nothing from drawer to board. Possible pinched wire inside drawer housing. Ordering new drawer.; ordrng 1 W10815674 (dor-fip ss)
Juan G.
DRYER MAYTAG MGDX655DW0 "Replaced frond drum bearing ring. Checked fit, bearing ring fits fine. INSTRUCTED CUSTOMER TO HAVE UNIT CLEANED OUT BEFORE USING IT. FIRE HAZARD"
Juan G.
WASHER MAYTAG MVWB835DW2 "F8e6 water hazard F0e5 off balance. Found drain hose was inserted more than 15 inches into drain. This usually causes syphoning Corrected by only inserting 6-8 inches. Removed coins stuck between washplate and spin basket. Suspension rods check fine. Instructed customer on how to load, and to remove items from pockets before washing. Checked rotor’s bolt, it’s still in place tightly. Unit is working fine."
Francisco S.
OVEN WHIRLPOOL KGSS907XSP01 Checked unit found error code f3 e0/ f1 . Checked resistance on p2 connector violet wires found thermistor at 11 k ohms at room temp. No continuity on pins and ground. Unit needs control board. Verified diagnosis in t line.Sr#7728301994 Dustin ; 1 WP9762774 (cntrl-elec)
Irvin F.
REFRIGERATOR MAYTAG MFW2055FRZ00 Installed fresh food door mall functions normal. Door good.
Francisco S.
FREEZER WHIRLPOOL KSSS48QKX00 Checked unit found compressor not coming on. Conducted voltage check found 120 vac/5vdc on both inverter incoming voltage connections. Ordering inverter board.; rqstng P&A on 1 W10629033 (inverter box)
James M.
RANGE KITCHENAID KDRS483VSS04 Installed new surface igniter and cleaned other igniters with Emory cloth. All burner now working as intended right away.
Francisco S.
DISHWASHER KITCHENAID KDTE204DSS Checked unit found obstructed air gap and drain pump. Removed obstruction and tested ops unit now working as designed.
Francisco S.
OVEN KITCHENAID KEBS277SSS02 Checked unit found 3 lights were out on unit. Also calibrated temp for an average temp of 355 degrees f.
Steven W.
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Ran diagnostics. Freezing food in RC per customer. Found damper sticking. Needs diffuser. Out of stock at vendor.; ordrng 1 W11317276 (DIFFUSER)
Francisco S.
DRYER WHIRLPOOL WGD4800XQ4 Checked unit found timer contacts having an intermittent issue. Removed and replaced timer. Tested ops/Unit now checks ok.
Steven W.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Ran diagnostics. In test # 6 heater is drawing 3.9A. Needs UI control and FC harness.Unit must be completely defrosted for 2 days before service with FC door open. ; 1 W10861655 (FC HARNESS WITH BI METAL) and 1 WPW10758681 (UI CONTROL)
Francisco S.
REFRIGERATOR MAYTAG MBF1958FEZ04 "Checked unit found frost build up on fc ceiling. Found no gaps n gasket, ran defrost cycle unit going into defrost mode ok. Found abnormality on door. Needs door."
Francisco S.
WASHER MAYTAG MVWB765FC3 Checked unit found f3 e2 error code. Tested water valve found no hot water coming in. Turned faucet off and checked water supply it is ok. Valve also receiving 120 vac. Removed and replaced water valve/calibrated/tested ops unit now working as intended.
Hector Z.
WASHER WHIRLPOOL WTW7500GW2 "Replaced:Gear Case (W10811956), Spin Basket (W10811957), Spaner Nut (W10909670), Wash Plate (W10752283), Slider (W10734521), and Clutch (W10754448). Recalibrated and ran a manual diagnostic test. Tested ok."
Cruz B.
REFRIGERATOR WHIRLPOOL WRS571CHV01 "Needs more work- found food, drinks, veggies are freezing in ff compartment, damper cntrl is stuck open, thermistor is out of range ordering parts for unit. ; ordrng 1 W10316760 (thermistor) and 1 W11035841 (cntrl-elec) and 1 W11164593 (diffuser)"
Steven W.
RANGE - ELECTRIC WHIRLPOOL WFE320M0EW2 "Unit not installed upon arrival. Replaced main wiring harness/ terminal block. Manager didn’t have new pigtail. R/S for later today. Replaced pigtail( customer provided ). Instructed customer to call electrician to install 4 wire cord and receptacle( not to code- shock hazard )Surface elements, bake, and broil are working properly at this time. Complete."
Erick S.
REFRIGERATOR MAYTAG MRT118FFFH01 Cycled unit and found unit freezer thermostat out of reach because he knew to over cool at least. Unit will need new thermostats in control replaced; ordrng 1 W10838965 (thermistor) and 1 W11353815 (CONTROL) and 1 WPW10384183 (thermistor)
Steven W.
RANGE - GAS WHIRLPOOL WFG550S0HZ1 "Replaced active and passive door hinges. Oven door is opening and closing properly at this time. Bake, broil, surface burners are igniting properly at this time. Instructed customer on normal surface burner ignition.Complete."
Steven W.
REFRIGERATOR KITCHENAID KRSC503ESS01 Replaced thermistor and scroll fan assembly. Secured thermistor with foil tape and zip tie. Unit is cooling properly at this time. Instructed customer to allow 24 hours before loading food. Complete.
Timothy J.
REFIRGERATOR JENN-AIR JUW24FLERS00 Applied shims and dampening material to stop the base plate from vibrating during compressor operation. Unit sounds are within normal expectations.
Tyler F.
M/W OTR WHIRLPOOL WMH31017HS4 Customer stated that the vent fan will not hit high speed. Ordering control in stock.; ordrng 1 W10892389 (cntrl-elec)
Timothy J.
DISHWASHER WHIRLPOOL WDT710PAYB6 "Installed vent, this part had the gasket on it. Tested unit. Unit operating as designed. Unit not leaking through the vent."
Lance V.
OVEN WHIRLPOOL AGR5330BAS3 Fixed- found erratic display when selecting bake option. Unit would turn on and off. Replaced faulty electronic control board. Ran and tested. Unit is now fully operational and working as designed.
Danny G.
FREEZER WHIRLPOOL WRS588FIHZ Unit is building up frost Found unit building up frost inside top freezer Found ice bucket housing panel out of place and not allow door to shut and seal properly Removed icemaker panel and removed all frost Reinstall panel and use foil tape at top of panel to secure panel to door liner Panel is now staying in place and also door is now sealing properly
Erick S.
MICOWAVE WHIRLPOOL KOCE500ESS Cycled unit and found loose panel causing fan to make noise. Reinstalled and secured panel. Heated oven to 350° and cooling fan came on with no errors. Ran unit through diagnostics and union passed all test with no errors at the time of service. If customer states unit is still having any errors please order new appliance manager. Job complete
Erick S.
DISHWASHER WHIRLPOOL WDF520PADM7 Install new parts on unit. Retest today and unit passed all test for no failures at the time of service. Job complete
Erick S.
DISHWASHER KITCHEN AID MODEL Customer lost stone. Accessed dishwasher and inspected all filters all the way to the bottom sump. Found no traces of stone. Removed drain and cycled and found small broken pieces. Informed customer of findings. Job complete
Tyler F.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Customer stated that the unit is leaking and condensation in crisper drawers. Found condensation caused by loose fruits and vegetables. Leaking is frost on duct which is normal. Found freezer door seal not making contact. Fixed and tested all works good at this time.
Tyler F.
FREEZER WHIRLPOOL WRT318FMDM02 Customer stated that the ice maker fill tube is leaking. Found tube disconnected maintained to defrost and reinstall tube. Tested all works good at this time.
Cruz B.
WASHER AMANA NTW4516FW2 "Needs more work- unit not working due to a bad cntrl elec, checked voltage at wall outlet and found 120v ordering parts for unit. ; ordrng 1 W11170317 (cntrl-elec)"
Tyler F.
DRYER WHIRLPOOL WGD5620HW1 Customer stated that the dryer is not counting down. Found customer using auto sensing. Instructed customer on how time dry and auto dry work.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Installed light module and tested unit. Unit is now working properly. Customer approrves function at this time.
Kenneth M.
RESIDENTIAL REFR KITCHEN AID LFXC24726D01 Installed ice maker anf teated unit. Unit is now working properly. Customer approrves fucntion
Kenneth M.
REFRIGERATOR WHIRLPOOL WRX735SDHW01 I stalled seperator and tested unit. Unit is now working propetly. Cuetomer approves.
John B.
DRYER WHIRLPOOL WGD4800XQ0 "This job is paid in full upfront. The door switch has failed and is cracked. Dryer will not always start, ordering the part that I need.; ordrng 1 WP3406107 (switch-dor)"
John B.
DRYER WHIRLPOOL WED5000DW2 "Brian Whirlpool technician SR7728303020. Replace the timer, the blower wheel, and the drive motor. Also found a bad thermostat ordered part ; ordrng 1 WP8318268 (thermostat)"
Cruz B.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "File # 7728299931 from whirlpool tech line- installed new ss door no scratches or dents door is clean, water filled mold, allow 12- 24 hrs for ice production, auger motor is working fine as well, cx ok repair."
Cruz B.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Fixed- installed new part (extension) poured hot water down drain tube it went down into pan, found cooling and temps to be fine, cx ok repair."
Leon M.
REFRIGERATOR WHIRLPOOL IX3HHGXSS001 Cx states that unit is not working properly.After running diagnostic check find that unit has a freon leak.Need sealed system tech.New unit.Called Whirlpool Tech Line Spoke to Austin S.R. # 7728298695; ordrng 1 W10177049 (sub 10143759) and 1 W10662565 (evaporator)
John B.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "This door is not closing do to damage, note the pictures from last visit. Couldn’t get it to close. Reversed the doors so the door seals properly. It was the only way to fix this refrigerator."
John B.
WASHER MAYTAG MVW7230HW0 "FOE7 The washer would not always start, and it would not turn off by pushing the button. There’s a bulletin saying to reset the computer. Reset the controls, explain the operations to the customers. To help them wash better."
John B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "The refrigerator was getting too cold, replace the thermistor inside the upper portion of the. Refrigerator. Set the temperature to 40° in the refrigerator section and 3 degree in the freezer section. Refrigerator tested good at this time."
John B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "The auger motor pulls the ice forward, and some of it falls out of the Little door for the dispenser. Secured the door for the ice bucket properly, lubed the drawers in the refrigerator so they slide easier for the customer. The refrigerator tested good at this time."
Juan G.
DRYER MAYTAG MGDC465HW0 "Heater box finish is burnt, staining clothes. Gas valve coils need to be replaced.; ordrng 1 279980 (box) and 1 WPW10328463 (coil-valve)"
Leon M.
REFRIGERATOR KITCHENAID KBSN608EBS01 Replaced all selected parts.Unit working properly as designed
Leon M.
RESIDENTIAL REFR WHIRLPOOL WRT518SZFW00 Replaced all selected parts.After running diagnostic check unit working properly as designed
Leon M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Cx states that they can’t remove ice bucket and don’t know how to replace the water filter.Did Cx education Showed how to remove ice bin bucket and how to replace the water filter
Leon M.
FREEZER AMANA ASD2575BRW01 Replaced air adapter.Unit working properly as designed
Leon M.
DISHWASHER WHIRLPOOL WDF330PAHW2 Cx states that unit is not working.After running diagnostic check find that connector from control panel and main board is loose.Repaired connector.After running diagnostic check unit working properly as designed
Cruz B.
WASHER WHIRLPOOL WTW4816FW2 "Need more work- major repair- found appliance not drain water from tub, pump is locked up causing water not to drain, found gearcase leaking oil underneath as well water, bearings are grinding spin cycle is very loud, checked unit for codes and found f5e7 actuator fault code, agitator cam drive is worn out not agitating properly, ordering parts for unit. ; ordrng 1 285809 (cam,agitator) and 1 W10919003 (pump-water) and 1 W11255272 (gearcase) and 1 WP389140 (drive block) and 1 WPW10006384 (drive belt)"
Leon M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced all selected parts.After running diagnostic check unit working properly as designed
Juan G.
REFRIGERATOR KITCHENAID KSCS23FVMS01 "Replaced dispenser board. Checked ops, unit’s dispenser is working properly now. Per customer’s request, replaced water filter, dispensed a couple gallons to purge air out. Water is being dispensed properly."
Juan G.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Auger motor would turn on, but auger was not engaging. Auger’s drive shaft had slipped down too far. Corrected shaft’s position, checked ops, unit is dispensing ice properly now."
John B.
DISHWASHER JENN-AIR JDB9800CWS2 "4, 10,3,6,2, 9,1, codes. The dishwasher is giving me several failure codes it appears to pause start back up on it once. The motor is not always engaging for the pump system. Ordering parts.; ordrng 1 W10866121 (cntrl-elec) and 1 W11319349 (pump&motor) and 1 WPW10531320 (drain pump) and 1 WPW10705575 (sensor)"
Enrique R.
MICROWAVE WHIRLPOOL WMH31017HS5 "Microwave not working ( shorted control ) . Installed new control , all functions tested normal ."
John B.
WASHER WHIRLPOOL WFW7590FW0 They close at 6 PM. Couldn’t make it today ; schdld next appmnt for 7/23 THU !
Joe M.
RESIDENTIAL REFR KITCHEN AID KRSF505ESS00 Units lights in freezer are not working. Unit also has a broken drawer handle and a discolored water tray.; ordrng 1 W10876365 (light) and 1 W11226500 (light) and 1 WPW10317261 (tray-drip) and 1 WPW10531080 (pan-meat)
Jonathan C.
DRYER - ELECTRIC MAYTAG MEDB725BW Found motor shorted and thermal fuse popped replaced tested working to spec
John B.
BUILT-IN M/W WHIRLPOOL JMC8127DDB Customer had parts for me to put in. One was a brand new fuse/circuit breaker on the oven. One was a used socket on the oven. I did not put that part in due to it bad condition it was used and rusted in green. Install the circuit breaker on the oven. The oven tested good at this time.
Jaime G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed the new evap fan motor
Jaime G.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Installed control boards and harness
Joe M.
REFRIGERATOR KITCHENAID KSSS42FMX00 R81784787727949901Spoke to Techline they referee me to service pointer; ordrng 1 8201798 (block-fan)
Hector Z.
DISHWASHER MAYTAG MDB4949SHZ0 Customer is concerned of dishwasher not running. I set the unit in diagnostic and the dishwasher doesn’t take water neither drains. No voltage coming from the control on the P6 connector. Ordered parts and rescheduled.; ordrng 1 W11225084 (cntrl-elec) and 1 WPW10195039 (float switch) and 1 WPW10348269 (drain pump) and 1 WPW10653840 (door latch)
Hector Z.
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Customer concerned of unit not cooling properly due to refrigerant leak. Ordered UV Filter and added charge of 134a until Sealed System Technician arrive next week for the repair. ; ordrng 1 W11179385 (drier-tube)
Hector Z.
COMPACTOR KITCHENAID KTTS505ESS0 "Reassemble compactor with the new Ram, power screws and Drive Chain. Ordered switches and inner panels.; ordrng 1 W11032731 (switch-off) and 1 WP777811 (SWITCH) and 2 WP9870444 (panel-iner)s"
Joe M.
RANGE WHIRLPOOL WFE540H0ES2 Unit is reading it has a bad oven sensor replaced oven sensor but unit also has a bad board. Contacted rich on FaceTime and he helped me diagnose board. Returning sensor customer is wanting to buy a new unit.
Joe M.
REFRIGERATOR KITCHENAID KRFC300ESS01 Door to low to engage door switch. Raised door job complete
Kevin M.
COOKTOP KITCHENAID KGCU483VSS02 "Front middle burner not igniting. I found weak spark at igniter. Failed igniter. Also found middle grates are not level due to defect in middle grates. This is causing uneven cooking when using middle of cooktop. Needs middle grates and orifice holder. Allow 1.5 hours, large cooktop. ; ordrng 1 W10846623 (holder-orf) and 1 W10896967 (grate-kit)"
Joe M.
WASHER AMANA NTW4516FW3 Units lid lock is not locking causing unit to not turn on. Replaced lid lock and unit began to function as designed. Job complete.
Tyler F.
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer stated that the unit is not cooling. Found evaporator is frozen over. Ordering fan harness. Customer to defrost for 2 days to clear ice. ; ordrng 1 W11087438 (motor-evap)
Hector Z.
WASHER WHIRLPOOL WFW560CHW0 "Sealed gaps in between the Detergent Dispenser and the console using Silicone Sealant (WP482338), as well tilt backward the washer in a slightly angle to divert the water inside the Detergent Dispenser to the back. Customer will test the washer through the weekend and he will let me know next week if the leak persist."
Juan G.
RESIDENTIAL REFR KITCHEN AID KRFF707ESS01 Evaporator fan not working properly (weak) ice accumulating around it. Evaporator fan with thermistor harness needs to be replaced.626 534 1240 ; ordrng 1 W11032800 (motor-evap)
Rod H.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Handle looseConfirmed Tightened and as designed op returned anchor studs in door had stripped out ......reinstalled and secured all handles. Not an abuse issue.
Kevin M.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Ice maker fill cup was defective causing water to leak out and down air vents. I removed and replaced ice maker. All tests good.
Tyler F.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer stated that the console is cracked and screws are loose. Removed and replaced console and reinstalled screws. Calibrated all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer stated that the middle drawer is not closing. Found evaporator is frozen over. Removed and replaced fan harness and controls. Tested all works good at this time.
Tyler F.
DRYER WHIRLPOOL NED4655EW Customer stated that the unit is not turning on. Found obstruction in the blower wheel. Removed and tested all works good at this time.
Joe M.
WASHER WHIRLPOOL MHW8200FW0 Diagnosed this unit when I was at customers house for refrigerator unit needs a dispenser ; ordrng 1 W10862190 (dispenser)
Juan G.
WASHER MAYTAG MHW6630HC0 "F9e1 long drain. Unit’s drain pump not pumping out water as it should (weak). Replaced drain pump, ran diagnostics. Unit is draining properly now."
Juan G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Replaced right rear roller and rivet. Upon working on unit, noticed condenser fan blade was off. Reinstalled fan blade, fan is working fine. Per customer’s request leveled doors."
Jaime G.
REFRIGERATOR MAYTAG MSC21C6MFZ00 Installed the new control board and start relay
Lance V.
REFRIGERATOR WHIRLPOOL WRS325FDAW02 "Fixed- replaced faulty ice maker and harness. New ice maker cycled ok, and water entering mold ok. Please allow 24hrs for ice production"
Lance V.
WASHER MAYTAG MVWC565FW2 "Tech line sr#7728283225 Customer concern unit not filling to top, as well as cannot wash heavy bedding. Checked for errors and none, calibration passed, auto test passed. Unit is working as designed. Instructed customer on proper loading techniques as well as detergent use only liquid. (Customer using powder). Any other issue please contact whirlpool customer service"
Lance V.
OVEN WHIRLPOOL WOS51EC0HS01 "Fixed- replaced console. Ran and tested. Unit is now fully operational and working as designed. Tested unit heating ok, no display issues"
Tyler F.
OVEN KITCHENAID KODE507EWH04 Customer stated that the upper oven convection fan blade is making noise. Removed and replaced fan blade tested all works good at this time.
Erick S.
WASHER AMANA NFW5800HW0 "Cycled unit and found excessive pod buildup in dispenser drawer. Customer is inserting pods in drawer causing failure. Informed customer of proper loading, soap usage, additional functions. Ran unit through test cycle unit passed all tests were no errors. Job complete"
Erick S.
DRYER - GAS MAYTAG MGDC215EW Cycled unit and found unit with blown thermal fuse causing any Teufel. Replaced fuse. Retested and unit now cycles and heats. Job complete; used 2 WP3392519 (THERMAL FUSE) from stock
Raymond H.
REFRIGERATOR KITCHENAID KRFF507HPS00 Upon arrival light modules for rc and fc out. Needs modules.; ordrng 5 W10695459 (module)s
Erick S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Install new parts on unit. Retested in with customer and passed all test. Job
Raymond H.
RANGE AMANA AGR5330BAW3 Upon arrival lower broil facia dented. Needs broiled drawer.; ordrng 1 W11099211 (panel-drwr)
Dane K.
WASHER WHIRLPOOL WFW95HEDW On arrival the unit would not start. Unit had a long fill no Phil fault code. Ran diagnostics and did factory reset on control board secured all connections at water valve. Tested unit. Unit functions normal now
Dane K.
ICE MAKER KITCHEN AID KUIS15NFBBT Upon arrival the unit was not making ice. When I plug the unit in the condensate pump made a horrible noise. There was also an incredible amount of corrosion on all the sealed system piping from the customers water. Customer declined repair
Dane K.
DRYER - ELECTRIC MAYTAG MED7100DW The washer was giving I know Phil Long Phil for code. Found the drain line pushed all the way into the standpipe causing siphoning water and fault code. Properly adjusted drain line so unit would operate normally.Also collecting service call for job 320326 on this ticket
Kevin M.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 ". I tested bi metal, bi metal is now not shorted. I traced wires back to board and found failed heater circuit on main control. Removed and replaced main control."
Tyler F.
DRYER MAYTAG MEDB835DW3 Customer stated that the unit is making noise. Found failed rollers. Removed and replaced rollers tested all works good at this time.
Raymond H.
DISHWASHER WHIRLPOOL WDF590SAJM0 "Upon arrival cx states unit leaks while running, found door seal had come loose catching in door causing leak. Secured door seal and tested, unit functions as designed."
Leon M.
DISHWASHER KITCHENAID KDTE204DSS0 Cx states that unit is not working properly.After running diagnostic check find that unit is not going to wash cycle.
Leon M.
WASHER MAYTAG MHW6630HW0 Replaced all selected parts.After running diagnostic check unit working properly as designed
Isidore A.
DRYER WHIRLPOOL WGD9200SQ0 Found F70 control board WPW10110641 error and humidity inside dryer dryer kit 4392067. Parts ordered; rqstng P&A on 1 WPW10110641 (cntrl-elec 239.69)
Leon M.
WASHER WHIRLPOOL WFW6620HC0 Cx states that unit is not working properly.After running diagnostic check find that unit is not turning on.Replaced water level switch.Unit working properly as designed
Joe M.
M/W OTR WHIRLPOOL WMH53521HZ3 Will need to contact whirlpool Tomorrow
Tyler F.
WASHER MAYTAG MVWC565FW2 Customer stated that the unit is not spinning out the clothes. Checked for error codes found off balance load code. Calibrated unit and cycle tested. Found unit leaning to right. Lifted legs on right side. All works good at this time. Recall on RO please pay me for call.
Randy C.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Installed control board and harnesses. Unit now works but interlock switch is not responding properly after installing back into cabinet customer wants next Friday OK. ; schdld next appmnt for 7/17 FRI !
Raymond H.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Replaced UI, ice maker cover and ice maker, tested unit functions as designed."
George Y.
REFRIGERATOR WHIRLPOOL KRSC703HPS00 Found ice maker bin with line crack ok to replace order part.; ordrng 1 W11347840
Hector Z.
ICEMAKER WHIRLPOOL KFIV29PCMS02 Customer was concerned of frosted up freezer compartment. I checked the unit and I found frost buildup in between freezer door gasket and cabinet due to gap in the left upper section of the freezer door gasket. Manually removed all frost and adjusted door gasket. Tested ok.
George Y.
REFRIGERATOR AMANA ART318FFDW03 Found refrigerator constantly running need to replace thirmister and control box.; ordrng 1 W11352623 (CONTROL BOX.)
Hector Z.
DRYER WHIRLPOOL MGDX6STBW1 "Customer was concerned of push to start switch got detached from the console. I checked the unit and reattached switch, console and switch are not damaged."
John B.
REFRIGERATOR MAYTAG MSF25D2EAW00 The drip pan was cracked it was very fragile. Installed a new drip pan for the defrost system. The refrigerator tested good at this time.
George Y.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found same issue strip out auger and container ok to order parts.; ordrng 1 W11185686 (ice-contnr) and 1 WP63052 and 1 WPW10309864 (divider) and 1 WPW10317991 (motor)
George Y.
MICROWAVE KITCHENAID KMBS104ESS03 Customer did not have confirmation nobody home per office move on do not order parts yet till confirmation.
Randy C.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Defrosted freezer evap. Removed and replaced harness evap motor and blade. Tested now working as designed job complete
Dane K.
RANGE WHIRLPOOL WFG50M0BS3 The handle is loose again found handle and screws stripped out. Handle and screws; ordrng 1 W10894054 (hndle-door)
Isidore A.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Found icemaker WPW10300022 stopped mid cycle, test electrical to ice maker ok, test wiring harness ok. Ordering new ice maker WPW10300022; ordrng 1 WPW10300022 (icemaker)"
Isidore A.
REFRIGERATOR KITCHENAID KBFC42FTS04 "Found door seals tearing not sealing . top refrigerator door bin broken , water filter cap ; 2 8201809 (gasket-fip 154.61)s and 1 WP2260518B (cap-filter 18.14) and 1 WPW10323035 (bin-cntlvr 31.58)"
George Y.
RANGE WHIRLPOOL WFG525S0HZ1 Found oven testing ok intermently per customer still not functioning per customer stating does not want unit loss faith does not want it refuse service . Customer to call customer care complete no dents or dings cause by tech.
Cruz B.
WASHER WHIRLPOOL WFW8620HW1 "Need a 2nd man for repair- tight area unit is sitting on a drain pan tech feels comfortable the a second man"
George Y.
WASHER MAYTAG MVWB765FW2 Found washer not draining properly remove drain pump retested check out ok complete no dents or dings cause by tech.
Timothy J.
REFRIGERATOR KITCHEN AID KRFF507HPS Found the LED in the FC and the top LEDs in the RC are not working . 7728302856; ordrng 1 W10695459 (module)
Dane K.
DRYER - ELECTRIC MAYTAG MED7100DW Dryer venting was clogged. Clear dryer vent for customer.
George Y.
RANGE WHIRLPOOL WFC310S0ES3 Customer reschedule per office.
George Y.
DISHWASHER KITCHENAID KDTE104ESS3 Found dishwasher not washing need to replace sump pump and motor; ordrng 1 WPW10605057 (pump and motor assy)
Isidore A.
WASHER WHIRLPOOL WFW72HEDW0 "Found F3E1 water level drain not working , removed old drain pump and installed new drain pump WPW10605427. test washer for leaks and operation. Washer working at this time no new codes found."
Raymond H.
COOKTOP WHIRLPOOL WCG55US6HS00 Upon arrival left front gas valve siezed. Needs valve and harness.; ordrng 1 W10594392 (valve-gas)
Raymond H.
RESIDENTIAL REFR WHIRLPOOL WRF992FIFM00 "Upon arrival cx states unit making ice ice, ice container frosting under bottom. Frosting is normal if cx is not emptying ice bin and cleaning every 2 weeks. Ice door holds water. 4 oz before door starts to leak. Ice maker thermistor out of range does not know when to harvest. Needs ice maker.; ordrng 1 W10898228 (icemaker)"
Raymond H.
DISHWASHER MAYTAG MDB4949SDM2 "Upon arrival cx states unit leaking while in use, cx provided pictures of leak. Cx found inner door noise damper material was damp. Streaks on inner door. Inner door wet. Ran unit for 30 minutes without finding a leak. Did find main harness at control burnt wires getting hot. Wires melted. Needs main harness, dispenser, and control.; ordrng 1 W10737607 (cntrl-elec) and 1 W10744902 (harns-wire) and 1 W10861000 (detergent dispenser)"
Timothy J.
RANGE WHIRLPOOL WEG750H0HZ0 Inspected unit and found the bake burner does not ignite consistently. Found igniter fouled. Replaced and tested. Unit operating as designed.
George Y.
DISHWASHER JENN-AIR JDB9800CWS2 Found dishwasher dispenser not functioning need to replace customer decline
Randy C.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Unit is unaccessible . Found had to wait for rv to be pulled into shop. When pulled in Found not plugged in can’t verify if it’s cooling been off for days... Waited for this just to diagnose.... bad compressor and bad fan. Unit is inside and rV. Absolutely need time for repair. ; ordrng 1 W10309988 (compressor) and 1 W11127829 (motor-cond) and 1 WP2315549 (evap fan motor)
George Y.
DISHWASHER JENN-AIR JDB8700AWS3 Found dishwasher testing ok customer concern wood on side cabinet getting warp advise customer to get dishwasher that vents bottom complete paid 115 with check no dents or dings cause by tech.
Randy C.
FREEZER WHIRLPOOL WRS555SIHZ00 Found door not closing properly in freezer side. Heated with heat gun and unit will seal now but hinges are off. Right door doesn’t have 5/16 nut to tighten and lower door. Needs hinges for properly closing of doors or problem will persists. ; ordrng 1 W11095731 (cam-door) and 1 W11397972 (CAM) and 1 W11398787 (CAM LEFT DOOR) and 1 W11399415 (DOOR HINGE. )
Kevin M.
WHIRLPOOL MAYTAG MVWC565FW1 Unit not finishing cycle. I put unit into diagnostic and found code for basket speed sensor. I put unit into tachometer test and the main control doesn’t see basket movement. Failed actuator. Ordering part. ; ordrng 1 W10913953 (actuator)
Raymond H.
DISHWASHER KITCHENAID KDTE204GPS0 "Upon arrival cx states unit not draining, found weak pump, replaced and tested, unit functions as designed."
Joe M.
WASHER WHIRLPOOL WTW5000DW3 Will need to contact whirlpool Tomorrow
Randy C.
DOUBLE OVEN KITCHEN AID KEBC277KBL0 Found cx wants quote for glass change. Both glasses wants. Cx said she had gave the office her credit card info. Called office. They don’t have the info. Apologized. . Informed I can quote her for job . Refer to kitchen aid. SR#7728209116.
Randy C.
OVEN WHIRLPOOL RBD305PDQ7 Started taking quickfix,customer declined continuing with route
Irvin F.
FREEZER WHIRLPOOL WZC3122DW01 The thermostat was not delivered. The compressor was side was in the box. Rescheduling call when all parts are here. ; ordrng 1 WPW10750849 (compressor)