Near Bakersfield, CA 93314
Jim
Job Details: 01/17/2020
WASHER WHIRLPOOL WFW6620HW0 Installed deflector and drawer. Unit tested ok
Near Hanford, CA 93230
Enrique
Job Details: 01/17/2020
REFRIGERATOR FRIGIDAIRE FFHT2032TP1 Inspected Frigidaire refrigerator . Both compartments not cooling . Shorted start device . Installed new start device . All functions tested normal . No leaks .
Near Shaver Lake, CA 93664
Jonathan
Job Details: 01/17/2020
BUILT- IN MICROW GE PEB7227SLSS Found switch and lever bad replaced tested working to spec
Near Clovis, CA 93619
Jonathan
Job Details: 01/17/2020
WASHER ELECTROLUX EFLS627UIW0 Found bellow leaking tested working to spec no leaks
Near Clovis, CA 93611
Jonathan
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed plastic piece tested working to spec
Near Fresno, CA 93720
Jonathan
Job Details: 01/17/2020
COOK TOP GE MODEL No model no serial on unit unable to find parts needs right front burner need to collect for service call
Near Bakersfield, CA 93304
Dane
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW4955HW1 Customer was under the impression that even though unit was out of warranty the manufacture was still going to pay for it. Told customer they need to call manufacture and get a concession
Near Fillmore, CA 93015
Aaron
Job Details: 01/17/2020
DRYER WHIRLPOOL WED7500GW0 "Replaced the bulk heads , rear was missing 5 screws and caused the bulkhead to sag and be out of alignment , install crew had to put in a side vent , my thoughts is they might have thought they could access from the rear then didn’t get it back together correct and causing this whole problem , now the unit I put back together correct and heat ok at this time"
Near Clovis, CA 93619
Jonathan
Job Details: 01/17/2020
REFRIGERATOR FRIGIDAIRE FFHT1832TP0 Unit is sitting on carpet no room to work customer will call when unit is moved; saved tckt
Near Los Angeles, CA 91344
Raymond
Job Details: 01/17/2020
WASHER WHIRLPOOL MHW8200FW0 "Upon arrival cx states that unit is staining clothes. Contacted Kurt SR 7726729890. Unit does not produce stains but can transfer or retain stains. Cx pulled load they were washing on arrival and load was overloaded, washing improperly. Instructed cx on proper use and care. No issues found no codes. Collected 115 SC."
Near Bakersfield, CA 93307
Dane
Job Details: 01/17/2020
WASHER MAYTAG MVWB766FW Removed and replaced clutch gear case and agitator and tested unit. Unit functions normal now
Near Santa Ynez, CA 93460
James
Job Details: 01/17/2020
WASHER WHIRLPOOL WFW8620HC1 Unit has error for water valve failure and long drain. Also found over suds error and off balance load. Ordering new water valve and drain pump. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11316609 (pump-water)
Near El Monte, CA 91732
Stephen
Job Details: 01/17/2020
DRYER - GAS AMANA NGD4600YQ0 "Replaced motor, support rollers, idler, & belt. Tumbling and heating properly at this time. Instructed customer NOT to use extension cord, to call electrician. Complete."
Near Phelan, CA 92371
Cesar
Job Details: 01/17/2020
WASH/DRY COMBO SPEEDQUEEN ATEE9AGP173TW01 Replaced pump tested unit all tested good
Near Bakersfield, CA 93305
Patrick
Job Details: 01/17/2020
WASHER WHIRLPOOL GSQ9611KQ2 Customer to call after Christmas. No money to pay for job 189.61 is the quote ; saved tckt
Near Los Angeles, CA 91304
Danny
Job Details: 01/17/2020
OVEN WHIRLPOOL KODE300ESS01 Not heating properly Found faulty sensorsReplaced sensor and power unit up and test oven and unit is now reaching properly Advised client to pre heat oven 25-30 mins
Near Bakersfield, CA 93305
Patrick
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW4816FW Found the unit not filling properly. Ch3dked errors. Valve error. Hot solenoid doesn’t work properly ; ordrng 1 W11210459 (valve)
Near San Dimas, CA 91773
Andy
Job Details: 01/17/2020
WASHER WHIRLPOOL WFW8540FW1 "Found error, replaced pressure switch tested unit working properly ; used 1 WPW10448876 (ANALOG PRESSURE SWITCH) from stock"
Near San Luis Obispo, CA 93401
George
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW7500GW2 Found control board not communicating need to replace lock control board and display ok to order.; ordrng 1 W10861642 (latch) and 1 W11130237 (COUNCIL) and 1 W11130238 (BOARD)
Near Fresno, CA 93720
Timothy
Job Details: 01/17/2020
RANGE WHIRLPOOL WFE505W0HS1 Installed control. Tested unit. Unit checks ok.
Near Los Angeles, CA 90272
Isidore
Job Details: 01/17/2020
DOUBLE WALL OVEN KITCHENAID KEBC278KSS02 "Found no 240volts ac, L1 ok L2 open or shorted getting 3-80 volt ac at times(should be 240 Vac). Needs electrician to correct electrical. May need oven cavity thermostat WP9759242 68.79 also customer to call back if needed. Note control fuse bypassed by customer NLA"
Near Santa Maria, CA 93454
James
Job Details: 01/17/2020
REFRIGERATOR FRIGIDAIRE FFHT2032TP Found unit with icing in airways from freezer. Fan in freezer weak from possible ice damage. Also ordering new cover assembly as foam insulation to downward air path missing and plastic cracked. ; ordrng 1 242077705 (MOTOR) and 1 242294705 (COVER ASSEMBLY)
Near Oxnard, CA 93033
Hector Zuleta
Job Details: 01/17/2020
DRYER WHIRLPOOL MCG8000AWW Customer is complaining of dryer not running. I checked the unit and broken belt and worn out Idler pulley. Allow (2) counts for this repair.; ordrng 1 WP31001535 (pulley- mo) and 1 WP31001710 (idler arm)
Near Shandon, CA 93461
Tom
Job Details: 01/17/2020
WASHER MAYTAG MVWC565FW1 "Entered diagnostics, found error code F8E1, customer states that drain is fine, not filling, diagnostic tests show water flow good, agitate good, drain good, spin good, water supply to hot valve closed, opened water supply to hot valve, both valves operational, check okay. No damage to unit or home from tech, job complete."
Near Santa Margarita, CA 93453
Tom
Job Details: 01/17/2020
WASHER FRIGIDAIRE FFLE2022MW2 "Entered diagnostics, error code E53, low voltage to Control Board. Voltage check at Control Board shows 120VAC to board. In diagnostics all components activate. According to Frigidaire, continuity checks of Control Board and Lid Lock checked, continuity good, attempted to replace Lid Lock shows no change. Continuity check of all wire harness shows good continuity, no shorts to ground found. Any attempt to start unit in normal operation produces same result, even after Hard Reset of Control Board. Frigidaire recommends replacing Control Board, 3 Control Boards attempted, informing customer.Customer requesting refund, unit not operational, tech requesting refund for customer satisfaction, customer will contact HQ. Job closed."
Near Coarsegold, CA 93614
Kenneth
Job Details: 01/17/2020
WASHER GENERAL ELECTRIC GFW430SSM1WW Found unit not Turning. Making a loud slapping noise. Found belt had slipped off pulley and wrapped around motor pulley so everytime unit tried to spin. Unit would slap belt on the inside of washer. Mangled belt. Ordering new belt. Rescheduled customer for tuesday 12-31-19; ordrng 1 WH08X10050 (Belt)
Near Agoura Hills, CA 91301
Joe
Job Details: 01/17/2020
DISHWASHER KITCHENAID KDTM354DSS5 Replaced boards unit is now functioning as designed. Job complete.
Near Arroyo Grande, CA 93420
George
Job Details: 01/17/2020
WASHER MAYTAG MVWC416FW Installed parts tested check out ok complete. No dents or dings cause by tech.
Near Camarillo, CA 93010
Joe
Job Details: 01/17/2020
WASHER MAYTAG MVWB835DW4 Replaced control and ui unit is now functioning as designed. Job complete.
Near Clovis, CA 93611
Jonathan
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed adapter tested working to spec
Near Grover Beach, CA 93433
George
Job Details: 01/17/2020
FREEZER WHIRLPOOL WRS588FIHW Found refrigerator door not lining up found low spot on back right side customer instruct need to get a handy man to chim refrigerator for better door lining complete. No dents or dings cause by tech.
Near Fresno, CA 93704
Irvin
Job Details: 01/17/2020
RANGE WHIRLPOOL WEE750H0HZ0 The oven control is not operation. Hourglass displayed only. Not responsive. ; ordrng 1 W10854344 (cntrl-elec) and 1 W10868153 (cntrl-elec)
Near Pismo Beach, CA 93449
George
Job Details: 01/17/2020
DISHWASHER KITCHENAID KDTE254ESS2 Installed part tested check out ok complete . No dents or dings cause by tech.
Near Fresno, CA 93701
Irvin
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "The unit is cooling sporadically. The defrost timer will not terminate. Just keep going on and off. Replacing control. ; ordrng 1 4388931 (timer,defrost adapt) and 1 W11269204 (contrl-box)"
Near Los Angeles, CA 91436
Isidore
Job Details: 01/17/2020
RANGE HOOD JENN-AIR JXW8736DS00 "Removed top vent cover panel, old control user interface and installed new control interface, reinstalled top panel. Test operation ok at this time"
Near San Luis Obispo, CA 93405
George
Job Details: 01/17/2020
DISHWASHER KITCHENAID KUDS30IXSS4 Installed part tested check out ok complete. No dents or dings cause by tech.
Near Los Angeles, CA 91436
Isidore
Job Details: 01/17/2020
DISHWASHER KITCHENAID KDTE254ESS2 "Removed old upper rack adjusters and installed new dishwasher upper rack adjusters, test operation ok at this time."
Near Hanford, CA 93230
Enrique
Job Details: 01/17/2020
WASHER WHIRLPOOL WFW92HEFW0 "Inspected whirlpool front load washer . Customer concerns , displaying f1e1 error code ( shorted ACU . Installed control and water level switch . Retested it . All functions tested normal . No leaks ."
Near Fresno, CA 93720
Timothy
Job Details: 01/17/2020
RANGE WHIRLPOOL WEC310S0FS3 Installed burner kit. Tested operation. Instructed tenant on usage and left the instruction pamphlet with them.
Near Hanford, CA 93230
Enrique
Job Details: 01/17/2020
REFRIGERATOR FRIGIDAIRE LGHB2869TF "Inspected Frigidaire refrigerator . Freezing the food in RC . Installed control board , air tower and sensor . All functions tested normal at time of service . No leaks ."
Near Bakersfield, CA 93306
Patrick
Job Details: 01/17/2020
OVEN WHIRLPOOL FGP305KW4 "Found the units oven not working. Ignitor high amp draw. Removed and replaced from stock. Tested unit. All ops checked good ; used 1 12400035 (IGNITER,OVEN) from stock"
Near Bakersfield, CA 93305
Patrick
Job Details: 01/17/2020
COOKTOP WHIRLPOOL KECC667BSS Found a loose connection at the ui. Doesn’t always respond. Secured connection to ui tested unit. All ops checked good
Near Santa Clarita, CA 91354
Andrew
Job Details: 01/17/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Called techline said that an 1/8th gap is normally and can be caused by gasket being thicker on one side. Tried putting rolled paper towel behind gasket to force gasket to expand, so doors would line up properly and once gasket reformed after a few weeks would remove rolled paper. Informed Cx that door gasket is compressed and I could replace gasket but that may not resolve issue. MM heated heated Gasket and tried to reform gasket. Informed Cx that over time gasket on feet door would compress and doors would be even. Cx stated he will call pacific sales and have unit replaced. Techline used previous file number."
Near Nipomo, CA 93444
George
Job Details: 01/17/2020
WASHER MAYTAG MVWB865GW0 Installed part tested check out ok complete. No dents or dings cause by tech.
Near West Covina, CA 91791
Andy
Job Details: 01/17/2020
WASHER MAYTAG MVWC565FW2 "Unit making a noise, found missing screw on belt shield causing shield to hit belt making a rubber noise. installed screw and tested unit working properly, found no other noises unit working as designed"
Near Oxnard, CA 93036
Hector Zuleta
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW8500DC5 "Customer was complaining of broken Lid. I checked the unit and I found a damaged lid and hinges. Replaced Lid (W111023747), Hinge (W10861714), and Hinge (W11023747). Tested ok."
Near Bakersfield, CA 93312
Jim
Job Details: 01/17/2020
REFRIGERATOR FRIGIDAIRE LFHB2751TF6 The customers water shut off valve is bad and has a small leak. Show the customer the problem spoke to the daughter over the phone about the problem and she is calling a plumber.For payment; replaced water valve unit now working.
Near Fresno, CA 93704
Irvin
Job Details: 01/17/2020
WASHER WHIRLPOOL MHW3100DW0 F0/E1 - clothes in washer during clean cycle. 7726729180- TECHLINE. Check pump and lock. Cleared the air dome cleared the pump cleared the pressure hose. Powered unit. Ran calibration passed. All ops. Normal.
Near Thousand Oaks, CA 91320
Aaron
Job Details: 01/17/2020
REFRIGERATOR MAYTAG MFI2570FEZ06 The correct address is 570 Camino Agua DulceNeeds a 4 call count Checked the unit compressor was cold checked the relay 120 volts to in replaced relay tested the compressor is bad shorted out bad needs new compressor and main board; ordrng 1 W11043763 (cntrl-elec) and 1 W11209866 (COMPRESSOR )
Near Shafter, CA 93263
Andrew
Job Details: 01/17/2020
DISHWASHER KITCHEN AID KUDS30IVWH4 Customer stated unit was not starting and light was blinking. Plug-in unit try to enter diagnostics and Unit would not enter into diagnostics. Heavy duty light would flash rapidly and when you touch keypad a second light would come on and blinking rapidly. Remove door panel and disconnected auxiliary fan plugging it back in to see if that would work. He was still having same issue most likely it is a stat key on the keypad or Shorty keypad order and keypad for customer; ordrng 1 WPW10250017 (panel-cntl)
Near Oxnard, CA 93036
Joe
Job Details: 01/17/2020
WASHER AMANA NTW4516FW2 "Units transmission is leaking oil bad causing oil to get inside of all the parts underneath. Ordering parts.; ordrng 1 285565 (agitator assy,comp) and 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11162561 (CAPACITOR ) and 1 W11255272 (gearcase) and 1 WPW10006384 (drive belt)"
Near Oxnard, CA 93035
Joe
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Units lights won’t shine due to control not powering them. Ordering parts.; ordrng 1 W11224256 (cntrl-elec)
Near Los Angeles, CA 91401
John
Job Details: 01/17/2020
OVEN KITCHENAID KEBU208SSS02 "The lower oven has no convection fan motors, the appliance manager is most likely the issue. The temperatures inside the upper oven possibly not recovering due to the main control or the thermistor or the bake element. Customer will look into buying a new oven"
Near Bakersfield, CA 93314
Andrew
Job Details: 01/17/2020
VENT HOOD WHIRLPOOL WVW75UC6DS2 Customer said that Unit was crooked and dripping oil down the back wall. Checked unit and installation of vent hood is incorrect. Unit is not level and slants to the left. It’s her vent hood will have to come down and be reinstalled and leveled properly informed customer that this is something that needs to be done by the insulation company in the manufacture of the home. This is a major installation issue not a minor one but unit is working properly
Near Lake Isabella, CA 93240
Jim
Job Details: 01/17/2020
WASHER GENERAL ELECTRIC HTWP1400F2WW "Replaced tub, motor, trans tube and seal."
Near Bakersfield, CA 93301
Jim
Job Details: 01/17/2020
DRYER WHIRLPOOL NGD4655EW2 Installed drive assembly kit. Unit tested ok
Near Oxnard, CA 93030
Joe
Job Details: 01/17/2020
WASHER WHIRLPOOL WFW92HEFC0 Unit had a sock stuck in the drain pump which only took me a few seconds to lean machine back and pull out. Only charging service call.
Near Madera, CA 93638
Kenneth
Job Details: 01/17/2020
MICROWAVE OVEN FRIGIDAIRE FFMV1645TS Installed blower switches and latch hook. Tested unit. Unit is now working properly. Customer approves function at this time.
Near Madera, CA 93636
Kenneth
Job Details: 01/17/2020
DISHWASHER FRIGIDAIRE FFCD2413US2A "Upon arrival customer was concerned about heating. Ran unit through test cycles and found all functions good. Heater is getting hot. Informed customer of the lower wattage heater. And purging hot water line. customer approves. Instructed customer on proper soap usage and to leave dishes a little dirty when putting them in the dishwasher. Customer approves ; (created new UIS, deleted prior attachment to UisID 225155)"
Near , CA 93636
Kenneth
Job Details: 01/17/2020
REFRIGERATOR FRIGIDAIRE FGRU19F6QFD "Found unit Making noise every time you open the doors. Found unit lifted slightly to high cause the unit to vibrate On panel when the door is opened and closed. Dropped fridge side down just a hair to give clearance and tested unit. Unit is now working properly . Customer approves functons. ; (created new UIS, deleted prior attachment to UisID 225308)"
Near Los Angeles, CA 91325
Randy
Job Details: 01/17/2020
RANGE WHIRLPOOL WFG550S0HZ0 Found unit complaint won’t heat evenly found stays at 170 doesn’t go higher cooks uneven. Door switch broken. Won’t turn off light and stops baking hear rod loose. Broke. Ordering parts. ; ordrng 1 9757239 (rod-dr switch) and 1 WP9757262 (swtch-lite)
Near Madera, CA 93637
Kenneth
Job Details: 01/17/2020
REFRIGERATOR FRIGIDAIRE LFSS2612TE1 Installed ice bin solenoid and drive bar. Tested unit. Unit is now working properly. Customer approves function at this time.
Near Madera, CA 93637
Kenneth
Job Details: 01/17/2020
REFRIGERATOR FRIGIDAIRE LFSS2312TF0 Found unit not adjusting temps. Found previous company did not fully click in new control board. Fully installed control and tested unit. Unit is now working properly. Customer approves function at this time.
Near Los Banos, CA 93635
Kenneth
Job Details: 01/17/2020
WASHER GENERAL ELECTRIC GFW430SSM1WW "Found unit making a banging noise. Found the pulley nut hitting metal cover in the back. Unit tilted back way to far. Properly leveled unit to give The proper support needed since unit is on a pedestal. ; (created new UIS, deleted prior attachment to UisID 224485)"
Near Riverbank, CA 95367
Cruz
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW8500BW0 "Needs more work- found water leaking will filling up, found a small crack at outer tub causing water to leak onto floor, cx states water will drip into basket by itself as well, ordering parts for unit. Needs authorization for parts need a 3 call count. ; ordrng 1 W10381078 (outer tub) and 1 W10853723 (valve) and 1 WPW10550152 (ring-tub)"
Near Atwater, CA 95301
Kenneth
Job Details: 01/17/2020
RANGE WHIRLPOOL KSGG700ESS1 "Found unit not igniting. Found customer had the burner caps on the wrong burner head. Instructed customer on what caps went to what burner heads. And tested unit. Unit is now working properly. Customer approves function At this time. ; (created new UIS, deleted prior attachment to UisID 224999)"
Near Oakdale, CA 95361
Cruz
Job Details: 01/17/2020
RANGE WHIRLPOOL WFG525S0HS0 "Needs more work- right burner is not turning on at times it take a while for burner to light, need to order burner for right side, installed new part (left burner head) left burner is now working as designed, cx ok repair. ; ordrng 1 WPW10515455 (burnr-head)"
Near Glendale, CA 91201
John
Job Details: 01/17/2020
REFRIGERATOR KITCHENAID KSSC36QTS02 "The main control is out, the refrigerator will not turn on. Note, the part is no longer available. Can we confirm this. Can we find the customer a part somewhere?"
Near Castaic, CA 91384
Michael
Job Details: 01/17/2020
OVEN WHIRLPOOL WGG745S0FS02 Cx states large center top burner flame is flow and the lower oven took an additional hour to bake a cake (took two hours when normal ice is 1 hour)Cx states rep on the phone told Cx that service fee parts and labor would all be covered.Removed oval center burner and found debris clogging the head. Instructed cx on proper maintained of range. Took quick picHave low foam on oval center burner head. Adjusted fuel level to max and still have very low flame.Started lower oven bake with lower panels removed. Ignitor glows and have ignition but flame blew out easily and did not reignite. Closed door and ran bake again and unit is heating as designed but appears to have wear gas flow. No change when running all burner heads vs one head so not a pressure issue. Spoke with Dave and possible have control board issue. Verified PL1 with Dave.No faults stored in control boardCalling techline to documentSr#7726714957Amp check on ignitor 3.2-3.6amp. If correct then possibl
Near Glendale, CA 91206
John
Job Details: 01/17/2020
FREEZER KITCHENAID KRFF507ESS01 "Replaced a evaporator inside the refrigerator section, and a new dryer. Refrigerator tested good. Note, the refrigerator has been off for a couple of weeks. Customer complaint of ice, possibly around the drain trapped inside the freezer. Fridge raider tested good at this time."
Near Simi Valley, CA 93063
Aaron
Job Details: 01/17/2020
MICROWAVE AMANA AMV2307PFS3 "F1 E4 , SR#7726721289. Checked the tech line he said check all the connections to the main relay checked all the connections they were good and disconnected the brown wire to the main relay unit ran just fine he said check the interlock switches replaced the interlock switch is in main board tested operations unit is working as designed now; used 2 W10727360 (MICROSWITCH) from stock"
Near Thousand Oaks, CA 91360
Aaron
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL IDT930SAGX0 "Drain motor and pump asm ear was busted causing the drain motor to fall off , replaced tested unit not installed and could not test at this time"
Near Los Angeles, CA 91335
Randy
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW5000DW2 Cx canceled at the door said someone come on Friday and fixed unit.. job complete.
Near Santa Clarita, CA 91350
Randy
Job Details: 01/17/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Found light not working also making noise. Light module out. Replaced module now working as designed noise came from shelf’s not on appropriately. Adjusted no more noise cx approves job complete.
Near Santa Clarita, CA 91321
Michael
Job Details: 01/17/2020
DRYER MAYTAG MGDC215EW2 Cx states that unit will turn on and spin but when they put clothing into the unit the drum will not spin.Ran unit for several minutes and unit stopped spinning after approx 5 minutes. Removed clothing and was able to start unit spinning again immediately by pressing start button.Needs a drive assembly 4392065 as rollers are damaged and belt is ready to snap also ordering timer WPW10185981 as this one cuts power intermittently to motorReturn 12/30/19 8-12 requested; ordrng 1 4392065 (dryer repair kit) and 1 WPW10185981 (timer)
Near Los Angeles, CA 91325
Randy
Job Details: 01/17/2020
WASHER MAYTAG MAH5500BWW "Service call 115. Cx approves. Unit makes loud noise when spinning. Found loud spinner assembly wearing out needs new outer and inner tub with support. Parts no longer available. 22002115 spinner assembly w balance ring. Price not shown 22004465 860 outer tub kit Labor 240 Over 1,100.00 dollars Better to get new washer cx okayed Collected 115.00 via cc."
Near Santa Clarita, CA 91321
Michael
Job Details: 01/17/2020
DISHWASHER KITCHEN AID KUDS30SXSS4 "Cx states water is still leaking from front corners of the door.Tech removed lower toe panel and ran normal wash cycle. Unit leaks under rinse cycle at corner of doors. CxTech raised unit as much as it will go as front legs were low and took quick pic as left front leg is bent so it says slightly.Unit is hard wired into home and has floor damage Tech cannot resolve issue and home owners do not care they want it fixed.Andrew is unavailable for support due to being in the field, advised to speak with Dave about situation.Dave is currently not available for support. Per Andrew this call should have gone back to RH.will call Dave away from home to proceed with call.Tub frame is bent causing wash assembly to leak under unit towards front needs tub assembly WPW10511197$334.7and sump assembly W10806703 $224.03Plus labor $225 needs autho; ordrng 1 W10806703 (pump&motor) and 1 WPW10511197 (tub-dishwr)"
Near Modesto, CA 95356
Cruz
Job Details: 01/17/2020
RANGE WHIRLPOOL WFE540H0ES0 "Fixed- installed all new parts (1 block terminal, cntrl elec, nut) i then test unit in a bake & broil cycle it heated fine, unit is working as designed, cx ok repair."
Near Clovis, CA 93619
Jonathan
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 Found dispenser not open in test mode needs control; ordrng 1 W10919360 (cntrl-elec)
Near Saugus, CA 91350
Michael
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW7000DW4 "Cx states lid latch is louder than when Cx first purchased unit and unit vibrates loudly.Found units legs were not down properly allowing unit to wobble slightly. Leveled units front legs. Tub spins freely by hand no noises heard. Agitator is tight as designedNo faults stored in control. Ran auto service test with cx present and passed all cycles as designed with no issues.Cx identified shifter engagement as noise she heard and is advised this is not,al operation and as designed.Cx is using proper soap and loading properly. Ran high speed spin and unit ops as designed and does not wobble now. Cx is now happy job complete"
Near Santa Clarita, CA 91390
Michael
Job Details: 01/17/2020
VENTHOODS WHIRLPOOL UXT5536AAS3 Cx states the vent hood buttons have pushed in again and become seized. Cx states it is defected.Took quick picture of unit.Unit was disassembled prior to tech arrival.Appears buttons are being pushed in too farTook quick pic of stuck buttons Tech advised cx that he would reassembly unit but if buttons were pushed too far into the housing again then a service fee and labor would apply. Cx states she doesn’t want the unit repaired she wants the unit replaced. Tech advised cx that we are a third party company and did not have that authority to replace unit.Cx denied repair due if unit breaks again outside warranty then Cx will be forced to fix it herself that is unacceptable. Documented with techline SR#7726717001 . Repaired unit and tested all operations several times with cx present buttons and unit op as designed. Took quick pic job complete Cx refused to sign work order
Near Santa Clarita, CA 91350
Michael
Job Details: 01/17/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Cx states RC temps were warm and they found a large build up of ice on RC evaporator. Cx defrosted unit completely and then plugged unit back in.Tech removed deli drawer and found unit appears cooling but not a lot of ice build up on evaporator. Took quick picRC & FC thermistors pass.FC and RC evap fans op damper reads 23 as closed but tech can still feel air flow ordering damper control Test 6 defrost bi metal is closedAnd no mfg codes stored in controlRemoved all shelves to access evap. Verified control is opening and closing fully as designed. Had bad contacton defrost thermistor per R1 reattached thermistor and replaced all parts, unit is cooling as designed. Job complete"
Near Los Angeles, CA 91343
Michael
Job Details: 01/17/2020
WASHER WHIRLPOOL WFW96HEAU0 Cx states soap dispenser is not working properly and the lights on the console are not working properly.Cx agrees to service feeUnits are shoved into a spare bathroom not a large workspace at all.Removed and cleaned out detergent compartment and is now clear had clogged soap debris preventing soap from exiting cartridge but ops as designed nowRan UI console test and all lights pass test as designed. No faults were stored in the controlRan auto service test with lid removed and unit passed all cycles as designed and now have soap inside the wash drum as designed.Cx was present for auto service test and is happy. Instructed cx on how to clear soap cartridge for future maintence.unit ops as designed job completeLabor $45 collected $160 by check #10065
Near Santa Clarita, CA 91321
Michael
Job Details: 01/17/2020
WASHER MAYTAG MVWX655DW1 Gate code #6296Cx states unit will sometimes fail to start and struggle to agitate. Agrees to OOW service fee.Tub spins freely by hand no noises head. Ran manual hot and cold and have proper flow from both. Ran auto service test and unit filled as designed. But when agitation occurredWill agitate one way but not the other. Motor will not spin faulty motor W11283592 $186.01Labor $125 quoted $443.68Cx denied repair due to cost and states they will replace unit. Collected $115/service fee by card job complete
Near Fresno, CA 93730
Jonathan
Job Details: 01/17/2020
REFRIGERATOR KITCHENAID KBFN402ESS02 Found hinges loose lock tighten tested working to spec
Near San Dimas, CA 91773
Andy
Job Details: 01/17/2020
RANGE WHIRLPOOL WFG525S0HW1 Needs hinges; ordrng 1 WPW10299226 (hinge-door) and 1 WPW10299226 (hinge-door)
Near Clovis, CA 93619
Jonathan
Job Details: 01/17/2020
DISHWASHER KITCHENAID KDTE104ESS4 Tested unit unable to find a leak or anything wrong with unit working to spec
Near Simi Valley, CA 93063
Aaron
Job Details: 01/17/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Called tech line tested unit said bin was full but empty , tech line said replace the icemaker , Ice maker $ 139.94 Tax 10.15 trip 115.00 labor 95.00 totaling $360.09 paid 265.09 check mr approved the est ordered part; ordrng 1 W10908391 (icemaker)"
Near Fresno, CA 93702
Jonathan
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW7000DW3 Found water valve bad replaced tested working to spec
Near Fresno, CA 93727
Jonathan
Job Details: 01/17/2020
WASHER MAYTAG MVWB850YG0 Found unit needs bearing kit quoted customer she decline repair
Near Simi Valley, CA 93063
Aaron
Job Details: 01/17/2020
M/W OTR KITCHENAID KMHS120ESS5 "Unit reads open close door even after they opened and closed the door, Unit needs new interlock switch kit est to replace is $255.77 mr approved the est ordered parts paid 135.77 today on card ordered part ; ordrng 1 W11244490 (INTERLOCK KIT )"
Near Fresno, CA 93727
Jonathan
Job Details: 01/17/2020
WASHER MAYTAG MVWB765FW3 Found loose wire from control to drain pump disconnected reinstalled tested working to spec
Near Reedley, CA 93654
Jonathan
Job Details: 01/17/2020
REFRIGERATOR FRIGIDAIRE FFHT1514TW3 Installed compressor vacuumed to 500microns let sit for 10 mins when to 800 microns and stayed there charged system tested working to spec
Near Fontana, CA 92336
Tyler
Job Details: 01/17/2020
DRYER WHIRLPOOL WGD5000DW3 Customer stated that unit is not heating. Unit will heat once for me then stops. Ordering;g timer and control not in stock. Customer wants last call.; ordrng 1 WPW10185992 (timer) and 1 WPW10476828 (cntrl-elec)
Near Clovis, CA 93619
Timothy
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Replaced control and found I still am not getting power to the dispenser water valve. Replaced both valves because of a suspected leak. After installing parts and troubleshooting about 45 minutes I would get water at the door and sometimes not. Found a bad connector. Corrected issue and tested. Unit operating as designed. Documented with WPTS (772460107)
Near Fresno, CA 93720
Timothy
Job Details: 01/17/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 Installed module .tested unit. Unit operating as designed.
Near Pasadena, CA 91105
Francisco
Job Details: 01/17/2020
DRYER MAYTAG MGD5630HW1 Cx had some personal stuff going on asked to be rescheduled.; saved tckt
Near San Dimas, CA 91773
Andy
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Ice maker noise, repaired ice maker screws unit was loose tested unit working properly"
Near Monrovia, CA 91016
Francisco
Job Details: 01/17/2020
WASHER MAYTAG MHW6630HC0 Checked unit found dispenser drawer slowly leaking out of left lower corner. Ordering part and please reschedule upon part arrival.Sr#7726719471 TJ; ordrng 1 W10918521 (drawer) and 1 W10920132 (hose)
Near Fresno, CA 93705
Irvin
Job Details: 01/17/2020
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Cx says the fresh food ice maker is not operating. The evap assembly is ice over. The thermostat failed. NEEDS 24 HRS TO DEFROST THE FRIDGE FOR PARTS REPLACEMENT. ; ordrng 1 242094802 (heater-defrost)