"Found failed roller has a wobble and its leaving rubber on the drum, cleaned off the rubber and replaced rollers all tested good ; used 1 4392065 (Kit) from stock"

"I found a unresponsive unit, on closer inspection found a shorted wire and faulty control board , I repaired wire harness installed new control , unit is now coming on and operating as designed, cx approved repair and service"

Dispensing water with no issues. Found ice in mold but would not harvest. Installed new icemaker. All ops now working as designed.

"CX says the washer will start on its own, or not start at all. Diagnostic shows F1-E0, ERROR. removed power, replaced main control. Restored power ran diagnostics cycle completed. All ops normal."

Diagnosed and found freezer gasket not sealed properly. I heated gasket and found no other issues.

"Metal cover in back of refrigerator vibrating, use foil tape to stop vibration and sound , unit temperatures 37 FF. FZ -5 . Food is frozen in freezer.Unit is functioning as per manufacturer specifications."

"Visual and physical inspection plus a functional testing was successfully achieved.Findings, consumer is using too much detergent and the drain line was fully inserted into the wall drain pipe restricting machines ability to properly drain. I have corrected the drain issue and have tested the unit for a second time successfully."

H20. Unit keeps filling. Found pressure sensor fault. Removed cover and found pressure sensor hose disconnected. Installed and tested. Now working as designed

"Unit had off balance error. Cx had small load that was mixed and unbalanced. Tested unit fill, drain, spin, agitation, pressure sensor and lock. All tested good. Unit working as intended."

Found not starting. Removed and replaced board. Tested now working as designed.

Cycle guinea and found bad ice maker period installed new icemaker and retested unit.Now working as designed job completed

Upon arrival found unit with bad lights on the freezer and top section on the fresh food compartment. Replace the LEDs on the unit. Retest the unit and now lights are working properly. Additional customer has an issue with water leak from the cover evaporator on the fresh food compartment causing a leak on the inside of the unit. Remove the blockage of the drain and now is working properly. Job complete.

"Checked u it found error code f3 e2, abnormal readings on moisture sensor, removed and replaced harness re tested ops unit now testing ok. Ran test and unit is working properly vent is clear and so is blower cover. No damage by tech did not move for service J14 rd/white wires reading 10.4 k ohms room tempJ14 rd/rd wires 48.8 k ohms; used 1 W10298258 (Harness) from stock"

"Unit threw a code for customer. Found hi temps and stuff was defrosting. Checked unit and all ops working currently. Found issue with door not closing. Adjusted ice bucket and door. Tested now sealing as designed. Issue was door not sealing causing erratic cooling, fixed seals. Now working as designed"

"F8e1 error. Low flow, replaced double cold valve and single hot valve. Tested, unit functions as designed."

"No heat to dryer. Customer says it heated a couple times and that was it. Replaced igniter, thermostat and safety thermostat. Tested. Unit is still not heating. Ordering new timer motor and harness. Harness does not look broken but it is pulled very tight. Could be having connection issues. Even though all connections seemed ok. ; ordrng 1 WE04X25281 (Timer) and 1 WE17X24535 (Motor assem) and 1 WE15X26199 (Harness)"

Unverifiable issue. Customer was not able to tell me what the unit was doing or not doing. Parts on order follow up required.; ordrng 1 W11627413 (Control board) and 1 W11399437 (Drain pump) and 1 W11481722 (Actuator) and 1 W11675852 (Knob)

Wont turn on. Checked voltage. Gets voltage to power box. Bluetooth module did not light up. Ordering boards n pump. ; ordrng 1 WD21X35058 (Control) and 1 WD21X32678 (Harness) and 1 WD19X25461 (Drain pump)

Wash motor is dead. Top spray arm is broken as well. Ordering parts for repair.; ordrng 1 W11573766 (Spray arm 3)

"Ignitor drawing 1.6 amps, this is below amps needed. Ordering and replace ignitor; ordrng 1 W11176454 (Ignitor)"

Need to replace drive belt will order cx works in till 4:00 pm very day please schedule late Friday or Saturday; ordrng 1 Wh01x24180 (Belt drive)

"Found rotor stuck, will need to break it . Ordering assembly clutch.; ordrng 1 W10754448 (Assembly clutch)"

14061899Very difficult customers to deal with. Call Tech line and let them know the problem of whats going on. only got a temperature of 51° in refrigerator and a temperature of 7° in the freezer. Line says I have a sealed system problem. Customers are upset.; ordrng 1 WR85X40008 (Evap) and 1 WR87X43805 (Compresser) and 1 WR08X31586 (Overload) and 1 WR87X30875 (Dryer) and 1 Trainerifpossible.Willdoonmyownifnonavailable

Oven not working. F2e1- shorted key. ; ordrng 1 W11620481 (Central electric)

"Control not running defrost cycle, rerouted for control ; ordrng 1 W11382527 (Control)"

F6E3 communication error between UI and main control not able to run any tests on components since auI does not respond ; ordrng 1 W11115199 (Console UI) and 1 W11689205 (Control)

Upon installing new compressor found that board that got sent was not the inverter board that was needed. Ordering correct part needed. ; ordrng 1 241577505 (Inverter)

Found the baker wire damaged the spark is grounding against the chassis. This is causing the bake burner not to ignite.; ordrng 1 W11645866 (Harness bake and broil)

"Part was sealed. Opened box, received wrong part. Re ordering. ; ordrng 1 5304528549 (Cover)"

Found bake electrode sparking but the bake burner not igniting everytime. Will order and replace listed parts. ; ordrng 1 WPW10511278 (Dsi board) and 1 W11643161 (Bake burner) and 1 W11355922 (Bake electrode)

Found bad ice maker e5 error code ordering new ice maker; ordrng 1 W11658802 (Ice maker)

"Need more work- found unit to stopping at mid- cycle- will not drain water- possible harness, motor, seem this issue before- ordering parts for unit. ; ordrng 1 W11643701 (Harness) and 1 W11513248 (Latch) and 1 W11026785 (Motor)"

"Case # 14056637, removed units bucket, removed mounting screws from cabinet, found drive screws dog legging, moving up ram uneven, ordered ram power screw to rebuild ram on unit.; ordrng 2 WC02X20287 (Power nut assy)s and 2 WC16X20980 (Power screw assys)s and 2 WC01X20270 (Power stopper)s and 2 WC01X20266 (Power stop cap)s"

"Need work- cx states unit will go blank and start button will not respond, cx has to reset unit- ordering part for unit. ; ordrng 1 W11413567 (Console)"

"Customer states: Another service provider came out and replaced (what I believe to be)a thermal fuse. According to the customer the whole unit was disassembled for th is .This company recommended that they get their vents cleaned. The customer states they did and that someone cleaned them from the roof vent down. The customer states after that repair the unit did not work correctly. It would overheat, when the items were removed they were hard to touch because they were too hot. The the items dried in this unit would get wrinkled so badly that in some cases they had to be thrown away. They would see this in items that dont typically have these issues. The unit seamed to not be able to adjust times for auto drying. Called the office to see how they wanted me to proceed. They said they would speak to the customer. I Finished writing the report and looked up some pre ID parts. Went back and knocked on the garage door and then the main door to see if the office had contacted them and to let them know there garage door was open in case they though I had left. I did not hear anything for a while and then a child that had recently arrived ran by the door and said Theyre not going to let you in because you didnt do your job.; schdld next appmnt for 8/27 TUE AM"

"F9E2, F8E4, drying agent leaking out of soap dispenser, ordering dispenser.; ordrng 1 W11412300 (Dispenser soap)"

Need more work- error code f6e3 communication error- clicking noise from cntrl relay- slider is scraping- ; ordrng 1 W11614514 (Cntrl elec)

Need work- gear case is knocking/grinding during all cycles- agitator is stuck on shaft will nee$ to break off- ordering parts for 7nit. ; ordrng 1 W11449841 (Gear case) and 1 W11550891 (Agitator)

Customer not home waited 5. ; O-emld tckt

"Upon arrival found unit with door on the left no closing properly, check the unit and found mullion and gasket are the problem, this unit will need new gasket and mullion. ; ordrng 1 W10830162 (Gasket)"

Cycled unit and found bad blower wheel. Installed new wheel and retested unit now working as designed job is complete ; ordrng 1 Wp697772 (Blower wheel)

Found the unit dead on arrival. The panel unresponsive. I removed the console and checked for power and was receiving 121 volts. The lid was locked and water left in the tub. The pump ohms out ok at 21 ohms. Ordering a new main control and a lid lock. ; ordrng 1 W11419171 (Control electric) and 1 W11700916 (Latch)

"Glass top cracked while Cx cooking on top, need to replace , order part # 5304528230 Smooth top,; ordrng 1 5304528230 (Smooth top)"

"Unit turn off on on , needs cord and control ; ordrng 1 5304536756 (Power cord) and 1 5304536684 (Control)"

Two separate issues. First issue is LED modules are out. Will follow service pointer on this issue. Secondary issue is plastic tab on bottom of icemaker broke off. Ordering components needed. S code S84638; ordrng 1 WP2221231 (Shield) and 1 W11215550 (Extension) and 4 W11632139 (Kits)s

Different issue found defective control.; ordrng 1 W11513246 (Control)

"Multiple damper codes, ordering damper fault test. Ordering gasket leaking from front.Ordered draw dispenser due to leaking and dispensing too much soap; ordrng 1 WH16X29509 (Damper) and 1 WH05X29514 (Gasket)"

Need more work- screw to freezer handle is stripped- unable to tighten the handle- ordering part for unit. ; ordrng 1 W11163764 (Handle)

The door closer is bad and the gasket is torn on the RC door. Call customer to have items on the doors removed for repair.; ordrng 1 5304528903 (Gasket) and 1 5304519757 (Bearing) and 1 5304519789 (Hook) and 1 5304526772 (Lower hinge with closer)

File 7739489413.Replaced flapper door unit still leaking water by will need to replace the fc door again per techline. Door take four to six weeks to receive. Warm air entering through the flapper area causing frost and ice build up around the ice bin and Icemaker areas. ; ordrng 1 W11465916 (Fc door) and 1 2314271 (Fitting) and 1 8201815 (Fitting) and 1 WPW10341320 (Water valve)

Door seal ripped and falling off. Ordering door seal. ; ordrng 1 W10906683 (seal-door)

"Inspected unit. O errors on ice maker. Ice in mold. Ran harvest testing . Harvest complete. Dillon with techline, main control and heater. Tested voltage to heater. Constant 45 volts when idle. Main board continually sending voltage to heater causing malfunction. Ordering new main control and heater per techline Sr. 7739633794 Dillon. ; ordrng 1 W11087201 (Heater) and 1 W11224256 (Control)"

Installed part pump intermently on and off bad harnes# on pump defected ok to reorder pump; ordrng 1 WH23X28418 (Drainpump) and 1 WH41X32477 (External drain pipe)

14056050 caseinstalled parts unit still not powering up called techline unit receiving 120 no voltage out of Relayboard.; ordrng 1 WB27X33404 (Relayboard)

"Visual and physical inspection was conducted and also tried to get into diagnostics but couldnt. So I called whirlpool to document and spoke with Derek, under Derek instructions we tried getting into o diagnostics and couldnt either. SR 7739797618. So after testing components manually, he recommended replacing the defrost heater. I am also recommending the cold control to be replaced. ; ordrng 1 W11546690 (Cold control assembly) and 1 W11650661 (Evaporator harness n heater)"

Floor model dryer. Found has bent rear panel and LH side panel causing drum to hit shroud. 4 count job. Allow 3 hours. Pending authorization.; ordrng 1 WE10X29822 (Panel-side) and 1 WE02X23955 (Panel-rear)

"Cx stated they cannot run u it error code pops up. Found fa e4 code on display. Tested resistance at p6 connector it was within specs, did not find 120 vac on p6 4-6 wires. Ordering board. ; ordrng 1 W11299377 (Wash motor) and 1 W11563997 (Control)"

Ice container had a few washer fall out after ice began to cycle. Will order new ice container.; ordrng 1 WPW10670845 (Ice container)

Cycled unit and found Ui has failed ordering parts; ordrng 1 W11583885 (UI)

"Need work- baffle air is OOS- found baffle to be very loose and fan blade will not come off motor shaft, knocking sound when running - need to order parts for unit- ; ordrng 1 W11736795 (Baffle air) and 1 W11127829 (Motor) and 1 W11193484 (Fan blade)"

Damaged top glass plastic gasket; ordrng 1 WB35X28743 (Gasket) and 1 WB36X31623 (Manifold)

"Bad ice maker. Customer has a Centricity warranty. ; ordrng 1 WR30X31922 (Ice maker), O-SMS tckt , states that autho needed"

Replaced control over tested good found loose handle further inspection of handle showed its cracked and thats why its loose rerouted for handle ; ordrng 1 W11620538 (Handle)

Unit giving customer error code for vent wax motor. I ran diagnostic and all passed. Ordering new vent motor per error code. Customer needs AM appointment. ; ordrng 1 W11649995 (Vent) and 1 W11545290 (Cover)

Bake igniter open due to control failure will order parts; ordrng 1 Wpw10324262 (Bake ignitor) and 1 W11105615 (Control elec) and 1 W11685628 (Control elec)

"Customer states the FC is freezing but the RC is not keeping food from spoiling. There is ice on the bottom of the FC but nothing else in it. The RC is about 50 f. The evaporator on this unit that was exchanged 2 weeks ago does not have a good frost pattern. There is some heat exchange but not much heat, the compressor is only pulling .86 amps. Called WPTS (7739794798) who said to check pressures on this recently exchanged unit to check for leaks or potentially a low charge from the factory. Unit will need a compressor and drier. Customer is going to contact the manufacturer. He does not feel that he should have to pay full price for a unit that never worked and now is to be repaired in his home. This unit was exchanged 2 weeks ago .; ordrng 1 W11109499 (Drier) and 1 W11580057 (Compressor) and 1 W11126274 (Air tower) and 1 W11578004 (Evaporator)"

Found refrigerator not powering up found missing control called office to be put as sudo call techline tomarrow.; O-emld tckt

Replacing parts listed. Daniel with tech line. Sr number 7739799242. Unit shocked me taking it apart. Called tech line to document this. There was a lot of corrosion under main board and ui. adding nut W11665965. Gear case W11393684. Rotor W10754161. Called back in and noticed that main board is discontinued W11246700 and told me to have us check exparts for board. Added to sr number. Hole harness W10883005. ; ordrng 1 W11665965 (Nut) and 1 W11393684 (Gearcase) and 1 W10754161 (Rotor) and 1 W11246700 (Main board) and 1 W10883005 (Harness)

Called customer running late no answer called office no answer ok to reschedule.; O-emld tckt

Range not working. F6e1-over temp fault. Sensor within range (ok). Shorted control board. ; ordrng 1 W11100513 (CNTRL-ELEC)

"Cx stated unit flashes codes intermittently mid cycle. Found f8 e4 and f9 e1, did not find any leaks cleaned the front seal to avoid a leak out the front of the door with crud obstructing water flow. Ordering a wash motor to resolve the f9 e1, pump is draining ok and run in on air gap system that is clear. Cx will reach out to manufacturer for help due to cost, also unit is not too old.F8 e4F9 e1Fae2; rqstng P&A on 1 W11416363 (Wash motor)"

Removed and replaced pump. Same result when testing pump with GE service tool. Pump will activate when prompted for about 2 seconds and immediately shut off. Called Techline and explained situation to him. His only thought was obstruction in pump but when I explained it was a new pump with 122-124 volt of incoming power he said the only thing he could suggest was replacing another pump. DIDNT GET FILE NUMBER BUT I HAVE A VIDEO ON MY IPAD OF ME TALKING TO TECHLINE IF ANYBODY NEEDS IT AS PROOF OF CALL. please ordering part from different distributor per DK. ; ordrng 1 WH11X29539 (Drain pumps)

"Needs controls , need to call ; ordrng 1 W11481116 (Control) and 1 W11556725 (Control main)"

Bake element is broken and needs to be replaced.; ordrng 1 WB44T10031 (Bake element)

"FC temp is 3.7f, RC is 35.3f. Food freeezing in RC. Needs data loggers ; ordrng 2 WPW10384183 (Thermistor)s and 1 W11595219 (HV control) and 1 W11566894 (UI control)"

Replaced the water valve and unit didnt work still. I believe the housing is the problem. I didnt hear a suction when entering the filter. Ordering part now ; ordrng 1 EDR3RXD1 (Water filter) and 1 W11463083 (Resvoire) and 1 WPW10121140 (Housing) and 1 2man (Idk if you have to pull this unit to do the filter housing)

Found the spark electrode not sparking to the burner cap. Will replaced the orifice holder and the electrode.; ordrng 1 W11035644 (Fl orifice holder)

#87533227Art sent was not the correct part talked with Patrick he was able to help me find correct part rescheduled job; O-emld tckt

"Found no Freon in the system. Did not find leak. Cmprsr, Evap. And condenser must be replaceMAYOR JOB; ordrng 1 W11577970 (Cndnsr) and 1 W10836706 (Evap) and 1 WPW10507886 (Cmprsr) and 1 W11506635 (Coupler)"

Installed data loggers in RC and FC. Reschedule to pick up data loggers.; schdld next appmnt for 9/4 WED !

Unit need seal system repair again. But control board needs to be replaced due to the 3 way valve lock position to the refrigerator despite replacing it earlier. Control board is not covered and cx will be charged for this. And control board is not NLA; ordrng 1 W11592010 (Compressor) and 1 W11099748 (Evap) and 1 W11575001 (3 way valve)

Found actuator out of place and motor squealing with load need this parts.; ordrng 1 W11026785 (Motor) and 1 W10913953 (Actuator)

Basket has damage damaging clothes. Requires washplate basket and screw. ; rqstng P&A on 1 W11178227 (Basket) and 1 W11510461 (Washplate) and 1 W10752187 (Screw)

Found washer not draining found torn harness wen replacing harness pressure hose stem broke some water came out borrowed towels clean as best possible need tub customer would like unit replaced part out of stock to call customer care complete.; ordrng 1 W11219115 (Tub)

Quote for 2nd man and labor2nd man 185.00Labor 163.68Total 348.68Office and Customer to seek authorization from whirlpool for second man and labor. ; O-emld tckt

"Could not get unit fully uninstalled unit is binding on right side. Will need to document with third party as unit is not easily accessible. Potential damage to cabinets could happen trying to force unit out. Advised cx. cx contacted urners and was yelling at their associates, advised cx tech would document with warranty for next steps. ; schdld next appmnt for 8/28 WED !"

Found unit leaking water out of the internal drain hose. Has a tear in hose. Ordering new hose. Rescheduled customer for Friday 8-30-24; ordrng 1 W11553446 (Hose)

"Need ACU for completion, schedule for when ACU arrives.; snapped 2 QuickPics"

Unit wont heat bake or ignite the burners. Electrical. Checked voltage at electrical block. 120 to left leg and ground. 120 to right leg to ground. 0 volts at middle to ground. Checked burners not getting hot. Ordering board. ; ordrng 1 W11594271 (Control) and 1 W11542183 (Panel)

"Upon arrival found unit no working properly, check the unit and found the ui dont responding to power and start commands. Try to run a test mode without success. This unit has a bad ui and control. Latch is working properly. ; ordrng 1 W11643702 (Ui) and 1 W11513246 (Control board)"

Unit intermittently not heating. Could not recreate the issue. I recommended monitoring the unit over the next few weeks and calling back if the issue persists. I quoted Cx for a heater kit replacement. Wrote ticket as estimate and collected service fee.; ordrng 1 964P3 (Heater kit)

"Fridge not cooling compressor lockup very hot,overload relay tuning it off,need compressor,reroute for parts; ordrng 1 W11504416 (Coupler) and 1 W11557425 (Compressor) and 1 W11506621 (Connection coupler) and 2 W11506635 (Service valve)s"

"Removed evap cover, found partial frost pattern, low discharge line heat from compressor, evap cover melted from hot defrosting, ordered compressor kit & evap cover.; ordrng 1 W11580057 (Compressor kit) and 1 W11634632 (Evap cover), used 4 W10854527 (Screw covers) from stock"

Head filter leaking also ice maker leaking will order; ordrng 1 W11185686 (Ice maker)

Compressor seems to be locked. I believe the compressor could be defective since it would not take all the refrigerant. Brazing was double checked for obstructions. Tubing is clear. Part on order follow up required. ; ordrng 1 WR87X23410 (Compressor)

Tested unit and found damage drum; ordrng 1 WE21X29724 (Drum)

"Mike with GE tech line, Wesley with tech line,Chris with tech line, after replacing inverter and main boards, unit would not actuate lock either using Smart HQ device or with units controls, payed it open forcefully as recommended by tech Wesley, it worked and found lock harness connector charred, welded to existing switch, making it impossible to detach, Wesley recommended also to replace main harness,order main harness part # WH08X36259 Main Harness ComboCase # 14053803.; ordrng 1 WH08X36259 (Main Harness Combo)"

Control broken under control panel will order; ordrng 1 W11620561 (Electronic control)

Found bad control unit has power coming in to board but no power going to hmi Unit had water and clothing stuck inside had to pop door open so Cx could get clothes out Ordering latch strike and control ; ordrng 1 W11419171 (Control) and 1 W11700916 (Latch) and 1 W11457841 (Strike)

Tub has a hole not sure what caused it per customer it was just a regular load of laundry submit for autho see pics. Basket and agitator are both stuck on gear case shaft will have to break agitator and damage gear case to remove basket. ; ordrng 1 W11449841 (Gear case) and 1 W11550891 (Agitator) and 1 W11178227 (Basket)