Customer instruct on function and use unit tested good

Replaced right front leveling wheel that was broken.Tested ok

Installed new parts and re-tested unit all test pass at time of service. Job completed

Replaced failed parts all tested good

Tech line suggests no corrective action at this time. Advised customer next time unit chime take note of any lites flashing.

Unit needs control and heating element which is NLA.

Sock in the blower removed and all tested good

"Installed dispenser to tub hose, all functions worked as designed, no leaks at time of service."

Replaced water valve and found that the water line heading into unit is not properly installed and must be redone to ensure hookup doesnt leak. Not a problem with unit. Problem is with connecting waterline hose.

Cycled unit and found actuator has failed. Installed new actuator and re-tested unit auto start a timer service. Unit is operating as designed.

Cycled unit and found frozen items in refrigerator section causing unit to fail. Checked components and found loose connection at control board causing damper to fail. Secure connection to re-tested unit all test pass the time of service. Job completed

Cycled unit and found frozen items in refrigerator section. Checked components and found damper is covered in frost causing damper to stay open. But inspection also found door knob probably closing Condensation and frost issue. Removed all frost and Adjusted door Doors not completely closing and units working as designed. Job completed Not a recall different issue

Cycled unit and found unit is not properly installed causing issue. Fully checked every component component is work normal. Informed customer of findings customer must have unit properly installed this will correct issue. Job completed

Cycled unit and found unit not filling properly. Checked components and found loose connection to water valve causing unit to fail. Secured connection and re-tested unit all test pass the time of service. Job completed

"Customer states food is freezing on top shelf. Informed customer to keep food, drinks away back wall- diffuser is fine not iced over- cooling and temps are working fine at this time. Customer approved repair."

Installed new tub ring Units suspension was fine no need to replace Job complete

Installed new parts and re-tested unit passed all test the town service. Job completed

"Installed new parts, unit heating up at time of service."

Actuator broken. Replaced actuator and calibrated unit.; used 1 W10913953 (Actuator) from stock

When unit went into high speed spin drain pump hose would tap on wall causing noise Corrected issue Jon complete

I have the office call the customer and I was told to close out the ticket

F7E5. Cleared codes ran cycle unit passed all tests and is operating as designed.

Leveled and locked the legs

Replaced latch and ran cycle. Unit passed all tests and is operating as designed.

Replaced parts and ran cycle. Unit passed all tests and is operating as designed.

Used silicone to seal the gasket to the channel in the door. Used a cleaner to remove a sticky substance on the gasket

"Customer concerns, dishwasher stops mid cycle, drain and display f9e1. I remove/cleaned drain hose, ran quick wash cycle. All functions worked as designed at time of service, no leaks."

"Customer concerns, freezer fan motor making rattling noise. Removed obstruction ( piece of ice ). All functions tested normal at time of service."

"Customer concerns, washer making rattling noise and not agitating. Stripped hub and shifter fault.installed hub ( truck stock ) and actuator, performed calibration. All functions tested normal at time of service, no leaks.; used 1 W10528947 ( Hub) from stock"

"Customer concerns, washer not agitating nor spinning. In diagnostics found shifter fault. Installed new actuator ( truck stock ), performed calibration. All functions worked as designed, no leaks.; used 1 W10913953 ( Actuator) from stock"

Waited 45 minutes for customer to get to her house on inspection found unit needs a new burner assembly because the burner assembly is burning the thermostats. Customer wants machine replaced I told her I cant replace unit I have to repair it then she threw a fit and I left. She has denied repair .

"Customer concerns, washer stopping during wash cycles. In diagnostics found, locked rotor error code. Unlocked rotor, performed calibration, ran quick wash cycle. All functions worked as designed at time of service, no leaks."

"Dryer not heating up. Installed thermal fuse and thermal cut off ( truck stock ). All functions worked as designed.; used 1 3392519 ( Thermal fuse), and 1 W10480709 ( Thermal cut off) from stock"

Installed part tested check out ok no dents or dings cause by tech.

"Installed new parts, tested it. All functions worked as designed at time of service, no leaks."

"JB Out 12/20/21. Verified DOP is 11/28/21 see quick pic. Customer states the washing machine will not fill with enough water and is not washing the clothes properly. Tested washer in normal cycle to demonstrate proper water level of this low fill washing machine. Also tested washer in bulky sheets cycle to demonstrate the higher water level given when this cycle is selected. Advise customer deep water wash option is not enabled in the normal cycle. Verified washing machine is operating as designed. Recommend the use of HE only detergents and very, very small amounts. Typically 1 teaspoon of detergent maximum.. Advise against customer manually adding more water to watch time as the computer is programmed to drain the wash tub when this is done. No parts used. No charge to customer. Job complete"

"Found error code f1 e1, f5 e4, and f8 e3. Checked power found proper ground and polarity, performed power reset and secured connections to pressure switch, also blew pressure hose no obstruction found. Led on acu went solid no issues found there. Re tested operations unit now starting and performing quick diagnostics ok. Advised customer to run a few loads and call back if any issues."

Upon arrival I see signs of a water leak from the back of refrigerator. Water inlet valve is leaking. Replaced inlet water valve. Unit operating as designed. Job complete.

JB Out 12/20/21. Customer states dryer has no heat and does not dry the clothes. Tested dryer in Time dry cycle verified burner operation inspected exhaust vent hood and found almost no air flow. Removed duct from dryer and verified no airflow. Customer washed blocked lint screen and retested. Unit now has proper airflow. No parts used. No charge to customer. JOB COMPLETE

Cycled unit and found unit not dispensing at the time of service. Tested and found blades interlocked causing failure. Freed blades in properly aligned ice bin. Re-tested unit and unit is now dispensing both types of ice customer approved. Job complete If issue persists pplease order new ice bin

Cycled unit and found unit not powering on at the time of service. Access control board and found poor connection at board. Repaired and secured connection to board. Re-tested it and unit tests cycle.Ran through test cycles and unit passed all test at the time of service. Job complete

Cycled unit and found unit with melted spray arm causing failure. Replace with new spray arm. We tested it and you passed all test. Job complete

Cycled unit and found unit with noise complaint coming from underneath unit. Confirm unit had bad splutch and belt. Replaced both. Re-tested it and unit passed all test with no errors. Job complete

"F0e9. Unit was not leveled properly, customer had propped pieces of wood underneath, the unit would easily rock side to side. Cleared error code, calibrated machine, leveled unit properly. Found a pillow case stuck underneath the agitator, removed item. Ran diagnostics, all units operations check fine now."

Installed new parts on unit. Re tested unit and unit is now completing agitating rotation. Unit passed all diagnostic testing at the time of service. Job complete

"Ran diagnostics, no error codes stored. Customer was concerned on the amount of water the unit uses. Instructed customer on the different cycles, and the Deep fill option. Ran a normal cycle, unit sensed and filled to an appropriate water level. The unit is working as designed."

"Replaced icemaker, and icebox fan. Ran diagnostics, all units operations check fine now."

"Upon arrival found unit with bad actuator, replace the actuator and the motor on the unit. Retest the unit and unit passes all test at this time. Job complete ; used 1 W10913953 (ACTUATOR) from stock"

"Unit not powering on. Proper voltage at electrical outlet, and at units electrical junction box. Accessed main control board, found user interface not connected to the control board. ( harness connection just propped against the board. Connected user interface, ran diagnostics, all units operations check fine. The unit is now working as designed."

Found dishwasher not washing bad sump motor customer decline estimate complete no dents or dings cause by tech.paid 125 with check.

Installed new part on units. Retest the unit and unit passes all test at this time. Job complete

Replace the new thermistor on unit. Retest the unit and unit passes all test at this time. Job complete

Upon arrival found unit with bad connection on power cord. Reconnect power cord. Retest the unit and unit passes all test at this time. Job complete

Found unit with burned out element. Installed element supplied by custiner. Tested. Unit is wotking properly.

Found unit with poor venting. Found vent from dryer to wall smashed. Unsmashed venting. Shortened up. Checked venting and checked good. Unit is working properly.

Replaced board and U I. Unit tested ok

"Adjusted the leveling legs, dryer is stable and is functioning as designed"

"Unit not powering on, customer reports the unit completed the last cycle, but it smelled like burnt, and some smoke came out of the control panel vicinity. Accessed console and main control board, checked voltage going into the main control board, on 96V present. Accessed junction box/ terminal block on the unit, noticed the terminal block and wires had melted. The unit is hard wired, the wires coming into the unit are solid, the installer failed to loop the wires around the terminal block screws, the wires were either loose, or making improper contact, leading to some type of thermal event. Homes incoming wiring is compromised, the insulation on the wires partially melted, the neutral wire on the machine side, melted, and the wire strands broke. The dishwasher needs for sure a new main wire harness, and terminal block. Unable to check the unit to see if the electronics are compromised ( main board, and console). The incoming wiring needs to be repaired/ addressed for proper connection. Called the technical department, was advised the repair is not covered given the origin of the problem is the improper installation. Customer bought the unit and paid for installation at Best Buy. Manufacturer instructs for the customer to contact the store, and to let them know they are responsible to resolve the issues with the unit, and the homes wiring.SR 7732531175"

"Found the water lines were installed incorrectly, corrected issue and verified that customer has cold and hot water.Washer is functioning as designed"

"Replaced actuator, ran unit in diagnostics and verified that washer is spinning and draining. Advised customer to wash a load to verify that washer is completing a normal cycle. Washer is functioning as designed"

Customer has extended wants calling in complete .

Customer states that unit is not working properly After running diagnostic check find that unit has a bad module light Replaced module light. Unit working properly as designed

Found dryer with a delay dry time found dryer vent plug customer to get chiming guy to clean out vent. Complete.

Replaced control panel Unit working properly as designed.

Found washer not draining replaced drain pump retested check out ok complete

customer said at door they did not make any kind of appointment today- took picture of address-

Found washer with exexively soap removed retested check out ok complete

"Cutsomer says clothes are dirty after cycle. Checked the unit for error codes, one code target speed. The shifter failed. Replaced component. Calibration passed. Unit good to go."

"F0/E5-OFF BALANCE, only error. Water was off on arrival. Turned on valve started filling. Closed valve. Replaced inlet assembly. Calibration passed all operations normal."

"InstLled motor pulley and belt. Assembled unit, all operations normal."

Making noise. Coming from the back checked the fan and its touching bracket. Removed screw and adjusted all operations chedked good

"Removed power from the washer. Replaced the console. Powered unit, cleared error codes. Ran and passed calibration cycle."

Customer concered about of loud noise during operation. Says unit is banging. No error codes found. The unit actuator is not connected. Removed and replaced the shifter. Calibration passed. All operations normal

Removed and replaced clutch. Calibrated and tested unit. All operations checked good

customer stated oven is igniting I ran unit through some test and it is in fact functioning as designed Job complete

Removed and replaced door and fan. All operations checked good

Customer says the dryer will not start confirmed. The incoming power is not good. L1 to neutral under powered. Tripped breaker. No change. Dryer components all check good.

Replaced defective ui and latch. Tested unit and is working properly

Unit not spinning. Checked errors. None stored. Checked level and the unit was wobbly. I leveled and checked suspension. Left front and right rear suspension rods not installed proper. Reinstalled and tested unit. All operations checked good

"Found right side of door handle end cap, came off handle and door.Removed oven door, outer door panel and installed end cap too door handle and secured to outer door panel, on both sides.Reinstalled oven door, test oven operation.Range is is working at this time, as designed."

"Found vent is a metal foil has obstruction and is torn, customer advised to have professional duct cleaning service correct and install rigid or flexible metal vent.Customer also advised that dryer should not be used as it is a fire hazard."

"Found water filter not working, customer has new filter install icemaker working at this time"

customer states that unit is not working properly After running diagnostic check find that wire harness is burned next to main board Disconnected wire for safety Parts W10909702l,.

"Removed top panel, old touch panel and installed new touch panel. Reinstalled top panel and test washer operation.Washer working at this time as designed."

Cycled and found unit not leaking. Customer concern is drip try does not stay in place. Explain to customer that drip tray just sits on there theres no screws or anything holding it. Unit is working as designed call tech line to document. Job completed sr#85068972.

"On arrival I found a unresponsive unit or UI panel, called tech line to let them know about the on going issue with the UI panel giving out, was advised to change UI panel, tested unit, unit is now operating properly as designed at this time of service"

"On arrival I ran diagnostics and couldnt find the noise, I advised the customer to record the noise its making, unable to find a problem with unit, unit is operating properly as designed at this time of service"

"Installed reservoir,control and FC door switch."

Customer states that this unit is really noisy. Ran a diagnostics test and checked out and calibration test. No codes and unit passed all the test. Unit sounds a little loader then some. It passed every test. Job completed

Found the unit didnt have power also. Checked and it was popping on and off. Checked for codes there were none other then a stuck key code. Ran cycle and unit works correctly. Cleared code. Job completed

Customer has to leave the RC at its warmest setting or items in the unit freeze. Siliconed around the liner and replaced the thermistor and damper.

Replaced locking assembly. Running test. Ran full cycle and unit is working correctly. Job completed.

Found the filter is clogged. Used a bypass filter to test the water system.

Installed actuator ordered last visit (in June) .Washer was unplugged upon arrival. Plugged in unit and it began to drain. Let unit drain for 5 minutes until it stopped. Checked for faults. None stored. Ran a service test and found the cold water was off. Turned on cold water and found the valve leaked. Tightened valve to stop the leak. This is the only place I could find a leak. The unit did not leak during the service cycle or when I started a normal load. Unit finished its service test without fault. Started a normal cycle and found the unit operating as designed .

Inspected unit and found ice tray popped out of holder. Reinstalled and unit passed all test..job complete.

"Checked operations. Found that the drain line is tapping up against the back wall and thats the Noises the customer was hearing. Secured drain line. Unit is working as designed "

Inspected unit and found idler wheel seized. Repaired with 4392067 kit. Job complete

"Installed freezers drawers panel. Also, adjusted freezers door top hinge and spring it made noise when opening"

Inspected unit found drain hose popped off of Phil tube. Reinstalled and unit pass all test

"Ran diagnostics and there was no error codes stored. Checked functions, and washer meets factory specs"