Chris M.

whirlpool range WFG320M0BB0 Installed brackets to hold glass in place on oven door.

Chris M.

whirlpool range installed brackets to hold the glass On oven door.

Irvin F.

whirlpool dishwasher WDT710PAHB0 the dishes are wet, water stands in unit and will smell. One error code F5/E1- door not closed fast enough. Allowed to run thru cycles no issues. Found no rinse aid in the unit. Used FINISH sample pac to input rinse aide. INSTRUCT USE RINSE AIDE TO HELP DRY BETTER. clean out filter screens. HOTTER THE WATER THE BETTER, for cleaning and drying. All ops functional.

Irvin F.

whirlpool dryer WED4815EW poor drying performance. Found the unit has excessive venting. INSTALLING ISSUE. EXCESSIVE VENTING CAUSED BUILD UP OF LINT. POOR DRYING BECAUSE OF BLOCKAGE removed the blockage reduced venting to correct amount. All functions normal

Irvin F.

whirpool dishwasher KDTM404ESS3 The unit will not start. Found the control was locked. Customer instruct ON FEATURES. the unit is fully operational. All functions normal.

Irvin F.

whirlpool refrigerator WRS571CIDM02 The unit is dispensing ice. Found the actuator is food Ice Maker is producing ice. The cubes are fused together causing poor dissension. The cause is ice is crushing during dissension. The buildup causes warm air in which fuses. Shake the bucket on occasion and if necessary clean out ice chips as needed. INSTRUCT, ALL OPS IF UNIT NORMAL MAINTENANCE.

Douglas P.

Found unit to have bad drive hub not alowing unit to spin properly remove and replaced hub unit working properly; used 1 W10528947 (HUB)

Douglas P.

whirlpool dishwasher WDF320PADW1 Unit is leaking found seal not sealing properly, needs gasket. removed and replaced gasket WPW10524469 unit sealing properly

Douglas P.

whiirlpool dryer WED4815EW1 Unit will not spin found dryer to have a bad wheel install dryer repair kit unit is working properly; used 1 4392065 (DRYER REPAIR KIT)

Douglas P.

frigidaire refrigerator FFBC46L2QS Unit not cooling unit has no pattern on evaporator plate, Believe system has a restriction unit is R 600 a. called tech line tech line would like me to get an amp draw reading on compressor my amp clamp is broken need to reschedule customer to go back out;Tc 81849338 call tech line gave them reading from amp draw determine compressor is no good unit isn’t going to be exchanged

Douglas P.

maytag washer MVWX655DW1 Customer states unit is dispensing fabric softener at Brown’s time found unit to have a leak and water valve causing it to rinse out the dispenser before it supposed to. removed and replaced valve W11127357 I ran calibration, unit working.

Douglas P.

MAYTAG WASHER MVWC416FW0 Tried contacting trade partners multiple times unable to get through unit is working properly; Job Cmpltd,

Douglas P.

whirlpool washer MHW6000XW2 Customer states unit not adding enough water put unit into diagnostic check for codes unit had One code for pressure fault Found pressure sensor is not reading properly removed and replaced sensor ran calibration test ran through all eight steps unit is working properly; used 1 WPW10304342 (SENSOR)

Cruz B.

whirlpool dishwasher WDT720PADM2 Unit is not draining properly during drain cycle, I found drain hose to be clogged up causing water to stay in tub, ordering parts clamps, hoes fill, hose drain; ordrng 1 W10878507 (hose-fill) and 2 WP285655 (clamp)s and 1 WPW10545278 (hose-drain), , Installed new parts (hose drain, 2 clamps, hose fill) into unit. I then put unit into a diagnostic test mode it completed wash drain dried, checked for codes found none as well no leaks, unit is draining properly.

Cruz B.

WHIRLPOOL DRYER CGM2745FQ0 Inspected and tested unit. Found dry coin slide not excepting coins, cx then stated he is going to return unit because he can’t wait for it to be fixed.

Kevin M.

whirlpool washer WTW8600YW0 unit has been leaking down through bearings for quite some time and has damaged stator and rotor. Unit would need stator, rotor and bearing kit. Customer declined repair.

Kevin M.

whirlpool refrigerator ED5KVEXVB00 Unit not dispensing ice. I removed ice bucket and found a ice cube stuck in auger assy. Removed obstruction from auger. Tested unit. All tests good.

Kevin M.

maytag dryer MGDB765FW0 Unit not starting when customer pushes start button. I found that the door switch was broken not allowing unit to start. Removed and replaced door switch. Tested unit. All tests good. ; used 1 WPW10237959 (SWITCH-DOR)

Kevin M.

whirlpool refrigerator WRX735SDBM00 Unit leaking defrost water through freezer compartment. Found old style drain tube is clogged and causing issue. Unit needs new designed p-trap drain tube. Removed and replaced drain tube and defrosted drain pan. Tested unit. All tests good. used W10619951 (drain tube)

Kevin M.

roper dryer RGD4516FW Unit not starting. I found failed door switch causing unit not to start. Removed and replaced door switch. All tests good. I used door switch part number wpw10237959

Daniel P.

whirlpool dishwasher WDT720PADM2 Customer dishwasher heater not turning on found float switch stuck causing fill error deactivating heater , corrected float , ran diagnostics and checked for heater operation, heater working , all ok

Daniel P.

whirlpool washer WTW5000DW1 Customer concern washer is not agitating , found worn gearcase shaft and washplate hub stripped , and belt, replaced gearcase, belt and washplate, tested checks ok. Used W10752283 (washplate) W11035751 (gearcase) WPW10006384 (drive belt) W10752283 (washplate) chckd in a W11035751 (gearcase)

Daniel P.

maytag washer MVWC416FW0 Found agitator broken , found upper agitator broken will order. ordrng 1 W10836692 (agitator), replaced agitator tested checks ok

Daniel P.

whirlpool washer WTW8500DC0 washer lid lock not working, ran diagnostics verified f5e3 error tested lid lock , lid lock failed will order .; ordrng 1 W10861642 (latch), replaced door latch, tested checks ok

Daniel P.

whirlpool washer MHW3505FW1 Customers concern washing machine door not locking found broken door latch replaced door latch and tested all OK call completed. Used door latch part # wpw10443885

Daniel P.

whirlpool washer WTW4816FW1 Customer complaint washer is completing cycles , found f5e3 and f5e1 errors , , ran diagnostics all functions ok , replaced door latch assy , retested and recalibrated all ok

Daniel P.

whirlpool refrigerator ED5JHGXRQ02 Found ice maker intermittently not dropping ice. Found failed ice maker assy. Need to order ice maker. Non related to last service appt, please try to get autho to get paid for service. ; rqstng P&A on 1 WPW10190965 (icemaker), installed new icemaker verified I/m cycling and filling all ok

Tyler F.

whirlpool refrigerator WRX735SDHZ00 Customer concern is unit is not dispensing water or making ice. Unit was just installed. Installers did not turn water on. Fixed and tested all works good at this time.

Tyler F.

whirlpool oven MGR5751BDB Customer concern is the oven is not igniting. Ordering igniter in stock.; ordrng 1 74007498 (igniter,oven), unit is not heating, found igniter is not getting hot enough. Removed and replaced igniter. Tested all works good at this time.

Tyler F.

whirlpool dishwasher WDT720PADM3 Customer concern is the detergent is not being dispensed. Found water off to unit. Turned water on and cycle tested. All works good at this time. Calibrated unit and tested all works good at this time. Customer needs to switch detergent to finish and be careful about items put in lower rack broiler pan interferes with the upper spray arm. All works good at this time.

Tyler F.

wgirlpool refrigerator WRT111SFAB00 Customer concern of condensation in the bottom of the refer compartment. Found ice buildup in the freezer that is melting down to the refer. Customer to defrost unit. All works good at this time.

Tyler F.

whirlpool dishwasher WDF530PLYW3 Customer concern is door will not close. Found upper rack was set at two different levels so that spray arm was not making contact. Fixed and tested all works good at this time.

Steven W.

MAYTAG REFRIGERATOR MFX2570AEM3 Found ice maker not ejecting cubes. Needs new ice maker, condenser cleaning. Customer will think about it,may call back

Steven W.

whirlpool washer WTW5000DW1 Ran diagnostics. Had f5e1 error code. Cleared error code. Ran calibration, auto test cycle- passed. Needs lid strike( weak return spring ); ordrng 1 W10837741 (lid strike), Ran diagnostics. Had f5e3 error code. Cleared error code. Replaced lid strike. Removed coins from wash plate. Ran calibration, auto test cycle- passed.

Steven W.

MAYTAG RANGE mgr6600fz0 Found unit is dead. Found harness plug black wire to power cord burnt. Needs wire harness. ordrng 1 W10842520 (harns-wire) and 1 W11161843 (HARNESS- BAKE/BROIL), Replaced main wire harness. Tested all functions. Surface burners, bake, broil, control, self- clean are working properly.

Steven W.

AMANA WASHER NTW4516FW2 Lid locked. Won’t go into diagnostics. Had to break lid lock. No LED on control. T/S lid lock defective. ordrng 1 W10838613 (lid lock assembly) and 1 W11124710 (CONTROL), Replaced lid lock, main control. Ran diagnostics- no error codes. Ran calibration, auto test cycle- passed. Fills, agitates, drains, rinses,& spins properly.

Steven W.

Steven W.

WHIRLPOOL WASHER WTW8040DW0 Found left hinge area of lid cracked( broken ) needs lid. Replaced lid. Ran diagnostics. Had f2e1 error code. Cleared error code. Ran load size calibration.

Isidore A.

WHIRLPOOL REFRIGERATOR Found ice maker intermittent. Replaced ice maker. Cycled ice maker. Unit is cooling properly. Complete.; used 1 WPW10300024 (ICEMAKER)

Isidore A.

MAYTAG OVEN CWG3600AAB26 Removed Oven base, igniter bad open removed old igniter and installed new igniter 74007498 (Ignitor) tested oven operation ok oven working at this time.

Isidore A.

whirlpool washer WFW97HEDW0 Found two error f8e3 overflow not verified and f52e door lock, verified dispenser W10842325 leaking, part ordered.; ordrng 1 W10842325 (dispenser), Remove top panel, console and old detergent dispenser. Installed new dispenser test for leaks ok, test for any codes no codes new codes found washer working at this time.

Isidore A.

Found and verified freezer has frost found freezer door not closing properly due to obstruction. Removed obstruction, customer instruct loading freezer had frozen veggies in ice tray ICE MAKER not filling properly instruct to keep clear, only for ice. No other problems found.

Francisco S.

maytag washer MVWX655DW0 Checked unit upon arrival found agitator/wash plate spinning freely to both sides making grinding noise. Removed component to inspect splines, found splines worn out. Informed customer she would need wash plate to repair unit. Provided estimate customer declined repair due to cost at this point. Collected service call fee. Informed customer service call is good for 30 days in case she changes her mind

Francisco S.

ikea ice maker ISC23CNEXY02 Customer concern ffc was leaking water. Upon arrival I noticed light scratch on left side in front of refrigerator, informed customer. Also noticed a crisper drawer was broken had clear tape on it to hold it together. Proceeded to inspect unit found leak at inlet tubing line to filter. Removed and replaced part listed, tested ops no leaks and unit working as intended.;

Francisco S.

WHIRLPOOL REFRIERATPR WRX735SDBM04 Checked unit found ffc at 41-40 degrees ice maker bin has ice. Tested ice box fan it is also working. Cx complaint unit did not dispense ice also tested function unit is working as intended. Showed cx how to uninstall and install ice bin and she approves functions at this time.;

Albert P.

WHIRLPOOL REFRIGERATOR WRS325FDAM02 Jammed up ice maker , busted module, replaced ice maker tested ops ok unit filled 3 days to fill up the bin, used 1 WPW10300022 (ICEMAKER)

Aaron B.

WHIRLPOOL REFIGERATOR WRF532SMBM00 Unit door slides are busted and binding up making it hard to close unit , ordered parts; ordrng 2 WPW10120018 (slide rail (frz))s Replaced the rails tested ops normal at this time

Aaron B.

WHIRLPOOL REFRIGERATOR WRF767SDEM01 Unit fresh food evaporator was frozen over and freezer ice maker is leaking ordered parts customer is going to defrost unit 2 days before I return ordered parts; ordrng 1 W10886939 (icemaker), Replaced the ice maker in the freezer and fresh food harness , tested operations normal at this time allow 24 hrs to cool down

Aaron B.

WHIRLPOOL WASHER WTW4800BQ1 Checked operation found that the unit is not draining at all the drain pump motor is seized up also when I got no water in the unit tested in Spin Gear case bearings are bad checked underneath found that your case oil all over the place needs new cam belt and actuator as well as the motor put an estimate for repair; rqstng P&A on 1 W10721967 (CAM ASM) and 1 W10913953 (actuator) and 1 W11035749 (gearcase) and 1 WPW10006384 (drive belt) and 1 WPW10661045 (drain pump) and 1 WPW10677715 (drive motor) Rebuilt the whole machine, replaced all the parts list tested operations normal now.

Jesus C.

WHIRLPOOL REFRIGERATOR WRT311FZDB00 Customer states that unit fridge is to cold. Checked unit and removed evap cover. Tested bimetal and it’s working properly. Turned unit off and unplug. Replaced fan blade and seal liner. Plugged unit back on and defrost heater turned on assembled unit. Unit is now working as design. Used W10916494 (blade-fan )W10866230 (Thermostat) WPW10225581 (Bi Metal) WPW10448874 (Relay)

Jesus C.

WHIRLPOOL RANGE WFE320M0ES Customer states that unit is getting to hot. Checked unit and found the heating elements raged and clips broken. Need to order new parts. Tested the unit bake and broil options both are working. Ordered parts W10823729 (elmnt-surf)2 WP8273994 (elmnt-surf)s5 WPW10225448 (spring)s Removed elements and installed new. Tested and placed working properly.

Jesus C.

Customer states that unit has screws rusted. Removed screws and installed new. Used 2 WP3400886 (Screws)s 2 WP3400884 (Screw)

Jesus C.

IKEA DISHWASHER IUD8555DX3 Customer states that unit is not washing dishes. Checked unit and no error codes found, passed. Customer is not using rinse aid. Filled rinse for customer and ran unit on a normal cycle. Activated the high temp, Sami rinse and dry cycle. Unit is working as design.

Jesus C.

KITCHENAID REFRIGERATOR KRFC300EBL01 Customer states this unit filter light doesn’t come on. Checked unit and ran test #231/232 unit filter still has time before replacing it. Pressed the filter button and the light turns on. Unit is working as disign

Jesus C.

KITCHENAID DISHWASHER KDFE104DSS0 Customer states that unit is not draining. Checked unit and drain pump is working. Removed hose and found glass near the arigap. Cleared airgap and ran unit. Unit is working as design.

Jesus C.

whirlpool washer WFW72HEDW0 Customer states that unit has a burning smell. Ran diagnostics and found error codes. Per tech sheet ran test #3 motor circuit and motor winding were within specs. Called tech line to document. F5-E2. Door lock errorF7-E2 Motor drive circuit over tempF0-E1. Load detected during clean washer cycle.1/2 14 ohms2/3. 14.5 ohms1/3 14 ohmsSr#7722510640; Job Cmpltd,

Jesus C.

whirlpool refrigerator KRFC704FSS00 Customer states that unit is not making ice. Checked unit and found the evaporator iced up in the fresh food section ordered part Sr#7722492152; ordrng 1 W11167902 (COVER-EVAP). Removed drawers and evap cover. Defrosted evaporator with heat gun. Installed new cover and assembled unit. Unit is working as designed.

Hector Z.

whirlpool dryer WGD8000DW3 Customer concern of burning smell and dryer taking too long to dry. Checked unit and found excess of lint buildup got in fire and worn out flame sensor. Cleared lint and replaced sensor. Tested ok. used 1 WP338906 (SENSOR)

Hector Z.

Customer complaints of hard to rotate cook top burners knobs. Checked unit and found out of alignment burners knobs bezels. Adjusted each one. Tested ok.; Job Cmpltd

Hector Z.

Customer complaints of frost buildup on the freezer back panel and split apart freezer basket and basket front. Freezer compartment leaking air through gaps in between liner and cabinet. Sealed gaps (Part #WP482338) And adjusted freezer basket. Tested ok.

Hector Z.

kitchenaid dishwasher KDTM354ESS3 Customer complaints of dishwasher door not closing or opening properly. Checked unit and found broken door link. Replaced and tested ok.

Hector Z.

maytag ranfr MGDB725BWO Customer concerns of dryer making noises. Checked unit and found worn out idler pulley. Installed a dryer repair kit. Tested ok. used 1 4392067 (DRYER REPAIR KIT) from stock

Hector Z.

whirlpool dishwasher WDT730PAHZ0 bad odor coming out of the dishwasher. Checked unit and found no source of smell, according to the customer she doesn’t use the dishwasher to often. Looks like is a installation issue, the person that install this unit didn’t use the whole drain hose to make a loop, there is not a air gap either

Michael M.

WHIRLPOOL DRYER WGD8000DW4 Dryer is leaving cloths damp.Tech found dryer exhaust vent slightly obstructed between wall and unit. Tech found low air flow at exterior dryer vent, tech removed a large handful of dryer lint. Advised customer to get dryer vent serviced. Unit is operating as intended with no issues.

Michael M.

MAYTAG WASHER MVWB955FW1 F8E1 long fill code Manually tested hot and cold valve. Tech heard solenoid but no flow.Tech removed line from unit and water came out. Tech ch replaced water valve assembly and retested and no water came from valves at wash box. Bad plumbing is culprit. Unit ops as intended job complete.

Michael M.

MAYTAG DRYER MGD3500FW0 unit smelled like a burning smell. Another company had been out prior and diss assembled the unit and left without replacing anything.Tech determined clogged dryer vent to be the issue and advised cx to service their exhaust vent. Then cx showed that front door glass was loose in door.Tech removed the door and found glass supports rattling around in side door and hardware is missing. Ordering new inner door assembly. W11229601Office please contact cx when door arrives and return appt can be scheduled. Tech was not able to put door back together; ordrng 1 W11229601 (INNER DOOR ASSEMBLY), Removed door and replaced inner door assembly. Door now closes properly and glass is secure.

Michael M.

maytag washer MHW5500FW1 Unit had no power to UI.power tested good at plug, tech removed and replaced UI control p/nW10911042Plugged unit in and entered diagnostics F6E3 lock comes with ACUF5E2 door lock faultcleared codes and ran unit through auto service test and passed with no issues.Quick pic of out door working environment. Advised customer to use separate outlet per unit and move units to a better covered working environment. Unit ops as intended.

Michael M.

whirlpool refrigerator WRV986FDEM01 Ice isn’t staying frozen and is melting.Tech found unit operating and cooling but icebox fan was not operating.Ordering new ice box fan W10846539Need to install adapter as well to increase ice production and kit ordrng 1 W10846539 (evaporator fan blade), Removed and replaced fan and ice maker. Installed adapter kit per service pointer.Installed parts and fans kick on. Advised customer to wait 24 hrs for ice production. Job complete.

Michael M.

whirlpool washer WTW8040DW4 unit has LF codeF3e2 inlet water temp faultF0e4 spins limited by water tempF0e3 over loadF8E1 long fillDiagnosed faulty water valve ass moly. Cold water solenoid is not flowing. Clear inlet filter and line flows free. P/n W11173597Return appt for 7/20/18 am appt; ordrng 1 W11173597 (INLET WATER VALVE ASSEMBLY), Removed and replaced inlet water valve assembly.Cleared codes and ran manual hot and cold valves. Ops as intended. Ran unit through auto service test and passed with no issues

Albert P.

Found the back rack stopper for the left rail broken causing the rack to not stay secured. Need to order piece ; ordrng 1 WP8565925 (stop) and 1 WPW10306228 (spacer), Removed and replaced parts tested unit. All ops checked good

Patrick C.

whirlpool refrigerator WRF535SWHZ00 Found the units freezer handle scratched. Wishing 30days cosmetic warranty. ; ordrng 1 W11045125 (handle) Removed and replaced handle. Tested unit all ops checked good.

Patrick C.

Patrick C.

whirlpool refrigerator WRF560SEYB05 spoke to tech support because there are really big holes that the heater has caused. Was instructed to use repair kit to cover holes. And that the sensor is causing heater to stay on longer. That can’t be cause if the sensor was bad the heater wouldn’t come on at all. And as for the tape. The holes are too big to cover up and tape if it does stick it will melt when unit goes into defrost. Unit is non repairable. The holes are causing air leak inside freezer so the coils over frost

Patrick C.

whirlpool washer WFW9400SW04 Customer getting f20 error code. Checked out pump first and it seemed to drain so I ran auto test and the unit coded out and wouldn’t drain the water now. Checked pump filter, nothing lodged in there nor the pump impellers. The pump super hot. Getting 120 volts and no ops. Needs a pump. Removed and replaced pump. Used a 280187 (pump-water)

Patrick C.

frigidaire refrigerTor FFHB2750TD Iced up on back wall and the ice maker not working. Water dispenses low pressure. Found needing air handler. Removed and replaced 243297606 (ICE MAKER) 5303918784 (AirHandler) and also instructed customer to buy a new water filter and install it

Raymond H.

whirlpool refrigerator WRF993FIFM00 Upon arrival ice makers stopped making ice. Found ice makers not cycling. Need door and freezer ice maker. ordrng 1 W10898228 (icemaker) and 1 W10898289 (icemaker) Replaced ice makers and tested unit. Unit functions normal now.

Raymond H.

kitchenaid refrigerator KRFF507ESS01 Upon arrival FC evap frosted. Defrosted and replaced fan harness and support. Tested. Unit. Unit functions as designed. Used W11033168 (Harness FF) WPW10389152 (Support)

Raymond H.

kitchenaid dishwasher KDTM354EBS2 Upon arrival unit would not wash. Found bad pump. Need sump assembly.; ordrng 1 W10805015 (pump&motor), Replaced sump assembly and tested unit. Unit functions as designed.

Billy J.

whirlpool range WMH73521CS Upon arrival unit wouldn’t turn on. Inspected and found bad switches caused thermal fuse to blow. Replaced 3 micro switches 2 interlock and the fuse. Tested unit. Unit functions as designed.; used 1 W10138793 (FUSE), and 2 W10727360 (MICROSWITCH)

Billy J.

maytag dryer MGDX655DW found bad wheel bearing removed and replaced repair kit retested good to go. used 1 4392065 (Repair Kit)

Billy J.

maytag washer CWG3600AAS13 Unit was not heating found unit had bad ignitior removed and replaced retested unit fired right up job complete. used a 12400035 (Ignitor)

Billy J.

whirlpool washer WTW8500DC3 customer states unit is still making banging noise checked unit for error codes and have f0e3 customer states she left load in and has about 3 or 4 towels and 1 sheet I believe unit stator is hitting drip pan even with spacers lowered legs as much as I could instructed customer to cut pipe down from drip pan job complete

BRYAN D.

WHIRLPOOL REFRIGERATOR WRX735SDHZ00 Upon arrival cx states they have been hearing a loud noise coming from fridge. Stated it sound like the compressor. After compressor turned on. Inspected unit. Found nothing unusual. Told cx that if unit made noise again to record it and call us back. Found no problems at this time.

Bryan D.

Upon arrival cx states microwave won’t start. Ran diagnostics found no error codes. Filled a cup of water tested unit. Unit ran and heat as designed. Cx also had questions on how to use oven. Instructed cx on proper use of unit. No damage caused by tech.

Bryan D.

kitchenaid wine cooler Upon arrival customer stayed they needed help adjusting shelves. Referee cx to page 8 of use and care guide. Instructed customer on how to properly removed and re install shelves. No damage caused by tech.

Bryan D.

MAYTAG WASHER MVWB980BG0 Upon arrival Customer states unit is still leaking filled tub and tilted unit. Found lose hose at reciprocating pump. Tightened all clamps. Unit not leaking.

Bryan D.

kitchenaid oven KFGD500ESS01 Upon arrival cx states Bieber not lighting all the way around. Removed cap burner and burner base found debris all over burner base and cap. Removed and replaced the burner cap and base. Unit functioning as designed. Used WPW10333445 (Burner-Base) W10643272 (Holder.)

Bryan D.

MAYTAG WASHER MVWX550XW0 Upon arrival cx started washer has been leaking from bottom. You can hear constant water flow. Removed control panel and found both inlet valve leaking. Turned off water and ordered inlet valves. Rescheduled cx for 7/20/18 cx would prefer am. ; ordrng 1 W11168740 (VALVE INLET ) and 1 W11168743 (VALVE-INLET), Removed and replaced both inlet valves. Tested unit. Unit functioning as designed no more leaks.

Dane K.

WHIRLPOOL WASHER WTW8900BC Springs on lid hinge snapped and screws were striped and could not be removed. Needs new hinges and screws ; ordrng 4 WPW10442074 (screw)s Removed and replaced broken springs and stripped screws and tested unit.

Timothy J.

frigidaire range FFGF3054TWA Set unit to 350f . When the unit sounded the temp was about 275f on the thermometer in the unit. Let unit heat while I was working on the washer . After about 20 minutes I put a weighted thermocouple in the unit and watched the temp swings. They were about 245-258f. I could not contact FTS to see how they wanted me to test this unit. Need to return during tech support hours to confirm operation.Spoke with Electrolux about how to test oven temps. ETS states the unit should be tested after a preheat of at least 15 minutes. The tone indicates it has been six minutes after the cycle started. This indicates it is ok to put in items such as roasts. ETS said to measure three high and low temperature readings , add them together and divide by the #of readings. This will give you an average which should be close to the set temps. This was how I tested the unit earlier but was not sure if this was how Electrolux wanted the test taken. Unit is performing as design

Ian B.

frigidaire range LGGF3046TFA Tech thoroughly tested all connections and lines in entire unit with gas detection bubbles. No leaks in entire machine. Tested stove top burners and oven burners. All burners ignite and function as intended. Unit is under normal operations. Advised customer it is normal to smell odor similar to gas as they’re being burned off inside of the machine. Advise customer never to use any gas appliance without proper ventilation as all gas appliances produce carbon monoxide

Ian B.

kitchenaid dishwasher KDTM404EBS3 Tech found drain line was clogged with large amount of coffee grinds. Manually removed clog and unit now testing good with no leaks or damage to home. Installed drain line in high loop to help prevent further clogging issues

Ian B.

whirlpool dryer NED4600YQ1 Tech found unit makes a different frame rattling noise. Tech was unable to specifically identify source of noise, but tightened every screw in machine and buffered several areas. Noise was significantly reduced. Called whirlpool and documented noise issue. Instructed to use sound absorbers to reduce noise. Ref. 7722510353.; used 5 WP3976348 (SOUND ABSORBER)

Ethan S.

WHIRLPOOL washer WTW4616FW1 Upon arriving to the customers home customer stated unit was not making enough ice I did let the customer know that unit cannot sustain heat at triple degree temperatures unit is Only able to sustain 55 to 90° in Fahrenheit not be exposed to the elements contacted whirlpool to let them know let customer kn

Ethan S.

WHIRLPOOL REFRIGERATOR WRX735SDHZ Turn arriving to the customers home customer stated that the icemaker is just not making enough ice I did let the customer know that it is a hot temperatures that we are having that they’re using their eyes a lot more often in the icemaker cannot keep up the icemaker was full when I got there unit is functioning and working properly with no issues job is complete; Job Cmplt

Ethan S.

JENNAIR MICROWAVE JMC243W0S00 Upon arriving to the customers home customer stated that the unit touch panel was not functioning pull the unit tested control panel had proper voltage going to eat lights and everything else working in microwave customers panel needed to be replaced customer did not want to spend that much money on Panel He is going to replace unit job is complete;

Ethan S.

WHIRLPOOL REFRIGERATOR WRS973CIDM00 Upon riving to the customers home customer stated the units icemaker is not functioning found icemaker was broken replaced off of truck stock tested unit unit checks good with no issues job is complete; used 1 W10873791 (ICEMAKER)

Ethan S.

WHIRLPOOL WASHER WTW8500DC2 Upon arriving to the customers home customer stated the unit was not functioning properly but unit into diagnostics found unit to have an off balance load customer did say that she was washing big blankets that didn’t think should throw off the washing machine the customer is very unhappy with the product I would like to get product exchanged due to the functional ability of the unit removed and tested job checks good complete

Chris M.

Customers issue is that when she went to change lightbulbs in microwave one exploded in microwave no longer would function. First I check to make sure I have proper voltage going to microwave which I did. Then made sure if yours was good and it was. Still was not getting power to controls or anything the function. After troubleshooting found that the lamp holders Shorted out causing filter board to go bad also took main control board. Microwave is out of warranty had to collect for diagnostics today informed customer that I will have to charge on return visit for repairs wasn’t too happy with that. Tried calling Frigidaire tech line with no luck no answer. Going to order parts but would like Vonnie or someone to inform customer that we are going to have to charge to do repairs I guess the parts Are being covered but not the labor. Thanks Chris; ordrng 1 5304464063 (base) and 2 5304464091 (light socket)s and 1 5304464253 (hi volt capacitor) and 1 5304464890 (power cord) and 1 5304472

Chris M.

maytag washer MVWC565FW1 unit is making a clicking sound and would not finish cycle. Tried multiple times to enter washer into diagnostics with no luck. So I just want went ahead And put washer in a drain spin cycle. Was able to see that lid lock was not functional also strike is kind of worn out. Also Notice the start button on the panel was sticking really bad. Ordering parts listed will return on Friday. Thanks Chris; ordrng 2 W10837741 (lid strike)s and 1 W10838613 (lid lock assembly) and 1 W10909736 (panel-cntl) and 1 W11162438 (CNTRL BOARD) On return visit replace control board console lid lock in strike. Then calibrated unit and around the systems test everything is functioning properly . Wash machine is functioning like it should. Job complete.

Chris M.

JENNAIR DISHWASHER JDB9800CWP2 Customers concern is the dishwasher would shut off during cycle. Entered washer in the diagnostics receive multiple error codes.Found dishwasher tab intermittent electrical issues advancing through cycles. Also water fill valve is sticking and drain pump Is defective ; ordrng 1 W10859298 (valve-inlt) and 1 W10866121 (cntrl-elec) and 1 W11179176 (CNTRL ) and 1 WPW10531320 (pump-drain) On return visit replaced parts listed found new control board to be bad ordering new parts will return when they come in; ordrng 1 W10866121 (cntrl-elec) and 1 WPW10705575 (sensor)replace sensor and also control board again. I didn’t answer dishwasher into diagnostics received No error codes I Ran it through a cycle everything checked out good.

Chris M.

whirlool refrigerator WRF560SEYW04 This call is not a recall..... it’s not the same issue as before it’s a customer satisfaction complaint.On this visit found freezer Coil completely iced up with fan hitting it making a loud noise. Talked with Rich at the shop he’s S -coding the parts I need for this job I’ll charge labor on return visit.I made sure heater is functioning. Ordering new UI and wire harness and freezer thermistor. Will return on Friday. , On return visit remove freezer door and drawers to access back panel. Replace their Mr. and wire harness also replaced you are a control on front door. Put all parts back together powered unit on everything is functioning good.Job complete

Irvin F.

whirlpool washer WTW5000DW1 The wash plate splines are gone. The suspension rods are weak. Has off balance code. ; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W11130362 (SUSPENSION), Replaced wash plate hub and suspension. Completed assembly, ran components test, passed. Calibrated unit. Functions all normal.

Albert P.

maytag washer MVWB765FW2 Customer states unit not draining found drain pump hot to the touch check drain pump pump is clear motor is bad removed and replaced motor unit is working properly. Used 1 W10876600 (Pump)

Douglas P.

ge refrigerator GFE28HMHDES Mullion not closing properly on fridge removed and replaced mullion unit is now closing and sealing properly used 1 WR17X13136 (Mullion)

Albert P.

WIRLPOOL DRYER MVWC4258W0 Customer states unit will not advance try to spin tub found tub won’t spin bearings are out on unit unit needs new gear case; ordrng 1 W10721967 (drive pulley) and 1 W11035749 (gearcase) Removed and replaced gear case and drive pulley unit working properly.

Douglas P.

MAYTAG WASHER MVWC416FW1 Unit has rubbing noise found motor to be weak not agitating or spinning properly customer declined repair going to return unit. customer just purchased unit, customer is going to return unit;

Douglas P.

whirlpool refrigertor WRX735SDBM00 Unit not cooling properly found fresh food evap fan isn’t working at all need to replace; ordrng 1 WPW10308033 (motor-evap)Removed and replaced evap motor also replaced icemaker due to it not cycling properly unit is working properly ; used 1 WPW10300024 (ICEMAKER)

Douglas P.

whirlpool washer MHW6000XR0 customer states unit leaking water found unit leaking water from soap dispenser due to tide pods skin blocking intake insert dispenser causing unit to back up. Cleared intake advise customer to put tide pod directly into unit unit is working properly

Douglas P.

mwytag washer MHW5500FW1 door will not open sometimes remains locked found to have lid lock error code removed and replaced lid lock unit is working properly; used 1 WPW10443885 (LATCH)

Albert P.

whirlpool dryer WED9200SQ0 Unit has a broken belt need to order belt ; ordrng 1 WPL661570V (BELT) Removed and replaced belt unit is working properly

Douglas P.

Unit display not working properly Will not let you start cycle ordering user-interface and main control; ordrng 1 WPW10175238 (panel-cntl) and 1 WPW10285180 (cntrl-elec) Removed and replaced user interface and control unit is working properly.

James R.

Cx declines repair.; Job Cmpltd,

James R.

maytag dryer MEDB835DW Found wheels to be seized. R&R repair kit. Unit working properly ; used 1 4392067 (DRYER REPAIR KIT

James R.

whirlpool washer WRF555SDFZ05 Ice Maker not cycling. Unit need new Ice Maker. removed and repaired IM. Unit cycled it filled unit is working properly

William L.

whirlpool washer WTW5000DW0 Drain pump to be shorted causing it not to work unit needs new drain pump; ordrng 1 WPW10581874 (pump-water) Removed & Replaced pump. Calibrated unit. Unit working property

Daniel P.

kitchenaid dishwasher KDTE334GPS0 Print panel d dented. Ordering damaged part; ordrng 1 W11165143 (DOOR) New door scratched ; ordrng 1 W11165143 (DOOR), Installed parts and screw snapped in mounting stub for handle needs new screw and stud; ordrng 1 W10826179 (screw) and 1 W11157086 (STUD) Removed and replaced studs and screw and tested unit. Unit functions normal now.

Dane K.

kitchenaid dishwasher KDTM404EWH3

Dane K.

whirlpool refrigerator WRS325FDAM04 Upon arrival the unit was not making ice in the ice door would not close all the way. Removed and replaced ice maker and I door separator and tested unit. Unit functions normal now.

Dane K.

Ordering parts according to previous diagnostic, Removed and replaced console and control and tested unit. Unit functions normal now.

Dane K.

whirlpool washer MVWC565FW Upon arrival the unit was not finishing the rinse cycle. Found cold water valve not activating. Found wire backed out of connector so voltage was not getting to still annoyed. Secure connection and tested unit. Unit functions normal now;

George Y.

maytag washer MVWB955FW1 Found washer with error f-0. E-3. F-0. E-5. Overload. Off balance clear code . Wen put into diagnostic test 001. 002. 003. No water. Check valve ok. Replace main control board . Office to call wen part in.; ordrng 1 W10912345 (cntrl-elec) Installed part tested ok complete . No dents or dings cause by tech.

George Y.

Found dishwasher leaking on left side unit was not leveled .level unit still has minor drip replace door seal ok to order part office to call customer wen part in.; ordrng 1 W10300924V (door seal) and 1 W10909089 (seal) Installed parts order upper rack tracks they send 2 rights reorder left side could not finish job office to call customer wen part in.; ordrng 1 W10811586 (track) Installed parts tested check out ok no leaks . No dents or dings cause by tech customer ok

George Y.

jennair microwave JMC2430WS01 M/W not working. Light is on. ordrng 1 W10288001 (switch) and 1 W10288002 (switch) Installed parts tested check out ok

Kenneth M.

kitchenaid refrigerator KRSF505ESS00 Found unit with a low chRge on sealed system. Needs compressor. Out of freeon completely. No leaking from evap. New black evap installed. Ordering compressor.

Kenneth M.

Found unit not cooling due to weak fan blade. Customer heard whirling noise. Fan lost 50% power ordering new evap fan motor. Quoted and collected in full $263.63 via CC. Rescheduled customer for Monday 7-16-18 Pam; ordrng 1 WP4389142 (motor-evap), Installed part on unit. Unit is now cooling properly . Cx approves job at this time. No dents dings or blemishes on or around the unit caused by technician. Found unit still not cooling. Found unit with poor frost pattern causing low temperatures. Quoted customer sealed system. Customer declined repair.

Albert P.

frigidaire refrigerator FFHT2021TW Cycled unit and found it not cooling due broken fan blade and motor not running. Repalced motor and now it’s running but will need to repalced fan balde; ordrng 1 242219302 (fan blade) Isntalled new fan blade on unt. Retested uni and its now cooling in both sections.

Erick S.

kitchenaid dishwasher KUDS30IXBL Cycled unit and found unit with bad solenoid on water valve causing it not fill. Replaced valve WPW10327249 . Retested it and unit cycled filled with no errors,

Erick S.

whirlpool freezer WRT311FZDW00 Cycled unt and found unit cooling but it’s leaking water down to rc sections. Found air tower not aligned correctly causing water to drain through. Realigned and secured air tower. Applied rtv liner. Unit is no longer leaking and cooling. used 1 482338 (ADHESIVE)

Erick S.

whirlpool refrigerator WRS325SDHV02 Cycled unit and found unit cooling with no errors. Tested water and did find to cool but not cold. Unit has a coil of water tube as reservoir hose therefore after 48 Oz of water has been dispense water will be st incoming temp from home. Current weather is 107 degrees which will cause cool water. Show per and demonstrate to customer, customer approved. Unit tested normal ops

Erick S.

frigidaire refrigeator LFHB2741PF1 Cycled ice maker and found it double filling causing it to clump ice and leak. Replaced parts 243297606 (Icemaker) 5303918784 (Air Handler). Retested unit it cycled and filled with no errors. IF ISSUE PERSIST PLEASE ORDER VAVLE

Erick S.

KITCHENAID REFRIGERATOR KRSC503ESS00 Cycled unt and found units ice maker not responding. Ran test 44-48 and still not responding. Replaced ice maker W10873791 Retested it cycled and filled with no errors. Temp are within normal range. All fans are running and sensors passed. Tested ok.

Erick S.

frigidAIRE REFRIGERATOR LFSS2612TE0 Found unit powered off upon arrival. Powered unt and found it making really bad noise coming from compressor causing neither section to cool. Inspected fans and found evap fan blade stuck on housing causing evap motor not to turn. Fan blade will also need to be replaced; ordrng 1 241650212 (compressor & gromm) and 1 5308000010 (FAN BLADE), Installed new parts on unit. Pulled vacuum,recharged system, inspected for leaks and found none.

Erick S.

Cycled through diagnostics and main board did not indicate any errors. Ran test cycle and unit powered off while still getting voltage. Replaced main board 808783101 retested and it passed all tests with no errors.

Enrique R.

WHIRLPOOL WASHER VAW3584GW1 Inspected an aviator washer . Customer concern, unit not working, no drain . Shorted drain pump . ordrng 1 W10919003 (pump-water), Replaced the drain pump on a conservator washer . Performed calibration . Ran a quick wash cycle test . All functions checked normal . No leaks

Enrique R.

whirlpooll refrigerator WRF555SDFZ05 Inspected a whirlpool refrigerator . Customer concern is ice maker not producing ice , leaks water . I found the IM fill cup was cracked , therefore , water leaking inside the ice container . Replaced the ice maker . All functions checked normal . No leaks.

Cruz B.

kitchenaid range KCGS556ESS02 File # 7722510787 Dave from wp tl said that unit is working as designed, customer concern is that burners do not get hot enough to cook, customer stated that water will take about 9 min to boil, i have Exchange orifices from natural gas to LP correctly, even flipped orifice at regulator over to LP, flames at burners are normal, tested pressure and found 65 ps. tested ok.

Albert P.

maytag washer MVWX655DW1 Found gearcase slipping in agitate, ordered gearcase & splush for unit.; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) Replaced gearcase and splotch assy, ran self diagnostics, unit won’t spin, found stripped hub assy. ordered Hub assy.; ordrng 1 W10528947 (drive hub kit) Replace stripped hut assy, recaled unit, ran self diagnostics, ran spin tes, tested ok.

William L.

whirlpool oven WFG540H0ES1 unit not working at all. Checked gas safety shutoff on gas valve, reseated igniter harness, test lighted oven serval time, tested ok;

William L.

kitchenaid refrigerator KRFC704FBS00 Replaced FF right door. Replaced FF left door transferred all dispenser, mullion bar, ui brd, water lines , gaskets,handles & ice maker parts to new doors, tested dispenser & IM functions, tested ok.

William L.

kitchenaid dishwasher KDTE104DBL0 Found lower rack wheels loose and falling off,ordered all lower rack wheel assemblies; ordrng 4 WPW10195417 (wheel)s Found bottom rack wheel assys wheels comming off, one wheel had a melted spot from heater element contact, heater element functions tested ok , Replaced bottom rack wheel assy WPW10195417

Kevin M.

whirlpool refrigerator WRF555SDFZ05

Kevin M.

WHIRLPOOL REFRIGERATOR GC3JHAXTB01 Found ice maker leaking into ice bucket. Removed and replaced ice maker assembly 2198597 Cycled ice maker. All tests good.

Kevin M.

WHIRLPOOL WASHER WFW7590FW0 9:20, Customer said unit was not draining. I found door boot not aligned with outer tub so boot was holding water. I adjusted door boot for proper draining. I tested unit through diagnostic cycle. All tests normal.

Tyler F.

WHIRLPOOL WASHER WTW8540BW0 the unit is giving a F51 error code. Found loose rotor is causing the problem. Fixed and tested all works good at this time

Tyler F.

WHIRLPOOL REFRIGERATOR MSD2651HES unit is making noise occasionally. Customer reordered the noise. Sounds like the evaporator fan is hitting ice. Found freezer temp is set too low causing ice to melt over fan. Customer to defrost unit and see if sound appears after defrost. All works good at this time

Tyler F.

MAYTAG WASHER ATW4676BQ1 unit will not complete cycle. Found multiple error code for shifter fault. Removed and replaced shifter calibrated and tested all works good at this time.

Tyler F.

WHIRLPOOL AIR CONDITIONER WFW87HEDW0 unit will start but nothing will happen. No voltage to or from stator at board. Removed and replaced main control W11029153 tested all works good at this time.

Tyler F.

whirlpool washer WDT920SADH2 Customer cproblem with is unit has water left at the end of the cycle. Found air gap has clog. Tried to clear but something is stuck in air gap. Customer to replace air gap.

Albert P.

kitcheaid refrigerator KRMF706ESS01 Customer complaint is ice maker production has slowed down. Cycle tested ice maker and filled. No error codes. Told customer ice maker will take 2 to 3 days to fill bin per whirlpool. Set freezer temp to -2 degrees to help speed up ice production. Fixed door clicking. All works good at this time.

Tyler F.

whirlpool dryer WGD92HEFC0 Customer complaint is dryer is making noise. Found something crawled in the vent and died. Unit is no longer making noise but can smell something went in. Tested all works good at this time.

Steven W.

maytag washer MVWB765FW2 Ran diagnostics- no error codes.Replaced gear case. Ran load size calibration, auto test cycle. Test rinse/ spin. Fills, agitates, drains, rinses, & spins properly. Complete.

Steven W.

MAYTAG WASHER MVWX655DW1 Ran diagnostics. No error codes. Ran calibration, auto test cycle- passed. No problem found at this time. Advised customer to have wall outlet replaced ( loose ) complete.

Steven W.

maytag washer MVWX655DW0Ran Ran diagnostics. Had f2e1, f7e1 error codes. Ran auto test cycle. Found basket not spinning, wash plate/ gear case splines stripped. Needs gear case, wash plate, basket hub, screw.

Steven W.

whirlpool refrigerator WRF535SWHZ00 Found FC covered with frost. FC door, gasket are sealing properly. Found plugged condenser. Cleaned condenser. Instructed customer to clean condenser 3-4 times a year Instructed customer to defrost unit completely for 24 hours with unit turned off, doors open, food removed. Unit is working as designed. Complete.

Albert P.

maytag refrigerator MFI2570FEZ05 Ran diagnostics- ok. Ice maker is making ice. Found mullion flipper off hinge. Replaced mullion WP12722815AP. RC doors are closing properly. Advised customer to cleaned condenser 3-4 times a year. Advised customer to allow 3-4 days to fill ice bin.

Isidore A.

whirlpool refrigerator KSC24C8EYY02 Removed freezer inner panels and old evaporator motor . Installed new evaporator motor and reinstalled panel, fan test ok. Removed fresh food section fan motor found drain clog cleared drain ok at this time. Note found corrosion On evaporator but cooling no leaks found. Refrigerator working at this time test ice maker has water fil.

Francisco S.

WHIRLPOOL WASHER WFC7500VW2 Checked unit found mold build up on door gasket. Customer stated she attempted to clean as best as she could. She was unable to get rid of it. I informed her the next best option was to replace door gasket. Also found water pump making odd noise removed kick plate and opened pump filter pump motor getting stuck causing draining issue along with an A10 error code at times. Informed customer that initial repair is unrelated to both of these issues that WPL provided an authorization for. Initial issue was unit not starting which I resolved and installed a door latch and control board. I informed customer I could not cover repair under warranty unless whirlpool decides to cover it because it is not a recall on the previous work done to the unit. Customer did not have running water on last visit so I was unable to due an overall check of the functions of machine. Customer will be contacting us back because he will be calling wpl to get the repair covered. ordrng

Francisco S.

Arrived at home no one answered door. Called cx he informed me he was contacted by whirlpool and they decided to replace his unit even though is out of warranty.;

Francisco S.

Checked unit found ffc temp at 33 degrees. Customer complaint veggies are getting frosty and other things like eggs. Entered service mode checked FFC & FC thermistors and both passed also checked damper function open/close waiting 1 minute in between to switch positions. Damper passed test. Adjusted temp on service mode test 7 and educated customer on how air flow works in their unit and how to properly load their food items and not to place items right in front of damper, also advised customer to use perforated bags for vegetables and fruits as they hold a lot of moisture and can sweat and develop frost. If this issue reoccurs I will have to replace cntrl board on unit.

Aaron B.

whirlpool refrigerator KFIS29PBMS00 Unit temp in the freezer 19 degrees in the freezer ice production stopped called tech line test 56 , e 5 code needs new evaporator and compressor is making odd noises needs compressor as well ordered parts Special Project S71233Charge parts and labor for the Sealed System repair to Special Project S71233Sealed system repair needs 5 call count ; ordrng 1 W10276644 (compressor) and 1 W10917531 (evaporator) and 1 WPW10143759 (dryer)

Aaron B.

kitchenaid refrigerator KEBS279BSS00 Unit has an F6 E6 which is a miscommunication between u I board and appliance manager cleared code reset unit code came back on unit needs both parts and cable ordered parts ; rqstng P&A on 1 W10317406 (harns-wire), 15.33, BAL, 1 W10570031 (panl-cntrl), 1 WPW10317345 (cntrl-elec)Replaced the Panel control and harness , tested operations normal at this time advised the customer to have the double oven screwed to the cabinets to keep from moving and prevent a possible injury.

Aaron B.

MAYTAG DRYER MGDX655DW1 Dryer idler bearing grinding repaired the unit tested aft rollers operating normal now; used 1 4392067 (DRYER REPAIR KIT)

Jesus C.

Customer states that unit is not cooling. Checked unit and found the evaporator iced up. Per service pointer need to replace the valve, evap cover and control board. Ordered part. Removed control boards and installed new ones. Removed drawers and evap cover. Replaced parts and installed new ones. W11131873 (cntrl-elec) W11169516 (CNTRL-ELECT) W11194380 (VALVE) Tested unit icemaker has water valve. Unit is now working as design

Jesus C.

whirlpool washer WFW75HEFW0 Customer states that unit is giving out many error codes. Ran diagnostics and found error codes. During diagnostics found the pump not draining. Removed back panel and cleared all water. Removed pump and found metal piece stuck on pump. Removed debris and assembled unit. Ran diagnostics and passed. Unit is working as design. F3-E1. Water level system errorF9-E1. Long drainF8-E3 Overflow conditionsF5-E2 Door lock error

Jesus C.

whirlpool washer MGDB765FW0 Customer states this unit is not heating. Checked unit and no error codes found. Ran unit and used air flow meter and failed. Checked vent outside and it was clogged. Removed and cleared lint. Re ran meter tests and passed. Unit is now working as design.

Jesus C.

whirlpool washer WTW6600SW1 Customer states that unit is leaking water. Checked unit and found the bad bearings. Removed rotor and found it cracked. Gave customer quote and approved but after realizing that stater was cracked denied service

Jesus C.

WHIRLPOOL REFRIGERATOR KSSC42MHS00 Customer states that unit is not cooling. Checked unit and temps are normal. Tested components and found the damper not working. Damper is no longer available.

Jesus C.

Customer states that unit is not draining. Checked unit and found the motor making noise. Tilted unit and removed drain pump checked for any obstruction. Placed unit on tested mode and turn pump on. Pump is not working

Jesus C.

WHIRLPOOL DISHWASHER WDT730PAHZ0 Customer states that unit is not draining. Checked unit and found the drain pump obstructed. Removed filter and inserted a pick to removed devries. Water drain out and removed hose and pump. Cleared broken glass and assembled unit. Unit is now working as design.

Philip L.

WHIRLPOOL REFRIGERATOR WRX988SIBM03 Found the unit having issues with the fridge not keeping temp. It’s at 50 degrees currently. Needs new defrost sensor and fan assy. Repositioned the sensor and then screw tabs in on cover. ; ordrng 1 W11087438 (motor-evap) Removed and replaced fan. Repositioned and tightened defrost sensor. Tested unit. All ops checked good.

Albert P.

Patrick C.

WHIRLPOOL REFRIGERATOR WRT541SZDW00 Found the unit having cooling issues. Fridge section too warm, not getting air flow. Checked fan and it was barely running, but getting 120 volts. Needs new fan. Removed and replaced. Tested unit. All ops checked good ; used 1 WP2315539 (MOTOR-FAN)

Raymond H.

WHIRLPOOL REFRIGERATOR WRS322FDAM04 Upon arrival ice maker wouldn’t cycle and ice container had a hole in it. Needs container and ice maker.; ordrng 1 W10850492 (container) and 1 WPW10300022 (icemaker) Replaced ice container and maker. Tested unit. Unit functions as designed.

Raymond H.

KITCHENAID DISHWASHER KDFE104DWH5 Upon arrival wash motor wouldn’t start. Just got hot. Replaced motor W11085683 and tested, unit functions normal now.

Raymond H.

WHIRLPOOL DRYER WGD8500DC4 customer showed me a video of noise sounded like bearings. Custmoer called back so ordering motor and wheel. ordrng 1 W11105178 (motor-drve) and 1 WP697772 (wheel) Replaced motor and wheel. Ran unit for 20 min no sounds heard. Unit functions as designed.

Bill J.

KITCHENAID MICROWAVE KCMS1555SSS1 WP8184813 67.59 W10859575 172.53 WPW10269016 30.65 apon arrival cx states unit is not heating quoted 471.08 tested unit and it is not working when last time working fine found unit has bad cap and magnetron ordering also bring diod just in case cx requested morning; ordrng 1 W10859575 (magnetron) and 1 WP8184813 (capactr-mg) and 1 WPW10269016 (wire-vltge), W10859575 wp8184813 wpw10269016 apon arrival removed and replaced magnetron capacitor and diod retested job complete

Billy J.

WPW10285180 151.54 WPW10250006 175.31 apon arrival cusomer stated unit had no operation I tested unit nothing I took off panel and checked incoming voltage at main control and had 120 control is burnt needs to be replaced. Removed and replaced fuse and retested job complete unit now works as desighned used 1 CONTROL (CONTROL)

Bill J.

WPW10479155 apon arrival cx states fridge not cooling freezingA WPW10505294 found damper not opening also left hand door is not closing found stripped door closure cx needs afternoon ; ordrng 1 WPW10479155 (control) and 1 WPW10505294 (cam) CX IS PISSED. Removed and replaced closure and damper with fresh foods thermistor retested job complete

Billy J.

WHIRLPOOL REFRIGERATOR WRF767SDEM01 upon arrival defrosted unit removed and replaced fan and thermistor relocated thermistor to correct positions also removed and replaced both u.i and main control job complete;

Bryan D.

MAYTAG FREEZER MFI2269VEB0 Upon arrival c states unit is a complete no cool. Inspected unit found no fans or compressor running. Reset unit to default settings and unplugged unit for one minute. Plugged unit back in. All fans and compressor are now running. Unit was stuck in showroom mode. Unit no cooling. Told cx to wait at least 48 hours and call us back if fridge isn’t cooling.

BRYAN D.

maytag dishwasher DU1030XTXB3 Upon installation out stand pipe. Found that part that standpipe screws into is broken off tub. Tub needs to be replaced. Informed customer that tub needs to be replaced. Customer stated they will just replace the dishwasher.

Bryan D.

maytag washer MVWX500BW Upon arrival cx states unit is not spinning well. Will leVe clothes wet after cycle. Tested unit in diagnostics. Got no error codes. Ran test cycle. Unit shifted and functioned as designed. During spin cycle. Unit made loud grinding noise. Removed wash plate to see if something between tubs found nothing. Unit needs a new gear case. Removed tub and gearcase. Upon unboxing of new part found part was wrongly packaged. Shaft is to long. Need shorter shaft. Correct part number but wrong was was received. Ordering another gearcase. Rescheduled cx for 7/21. ; ordrng 1 W11035747 Removed and replaced gear case. Calibrated and tested unit. Unit functioning as designed. No dents dings or scratches caused by tech.

Albert P.

MAYTAG WASHER MVWB835DW3 Upon arrival customer states poor wash performance. Tried to test unit in diagnostics. Unit would not respond. Removed and replaced control. W11165546 (Valve) W11170706 (CNTRL) Calibrated and tested unit. Unit functioning properly. Customer approves repair at this time. No dents dings or scratches caused by tech.

Dane K.

GE FREEZER GTS21FGKWW I had already fixed unit but the person at home when I came for the service did not tell the owner of the unit that I had come and fixed it. When I arrive today he said I don’t know what happen bro it just started working all of a sudden. I am form Tim that I came about a week ago and fixed it. And he had no idea;

Dane K.

FRIGIDAIRE REFRIGERATOR FFHS2311LBA Upon arrival the there was frost building on dampener and there was an H A flashing on the controls. Unit needs new controls wiring and thermostats ; ordrng 1 241600906 (damper assy) and 1 241608401 (thermistor/ref) and 1 241608501 (thermistor/frz) and 1 241737801 (harness-wiring) and 1 241739712 (control) Removed and replaced list of parts and tested unit. Unit functions normal now

Albert P.

WHIRLPOOL REFRIGERATOR WRF555SDFZ Customer did not want to change filter. Just as I did last time removed filter and installed filter bypass. Everything started working. Clogged filter. Customer needs to change the filter

Dane K.

AMANA REFRIGRATOR AFI2539ERM00 Upon arrival the unit was not making ice. Found the icemaker was getting voltage but we’re not cycle. Removed and replaced ice maker W10882923 and tested unit.

Dane K.

FRIGIDAIRE REFRIGERATOR FBD2400KS10B Upon arrival the heated dry option was not working. Found wire disconnected to heater. Secured connection and tested unit. Unit functions normal now

Dane K.

AMANA REFRIGERATOR ASD2522WRW Upon arrival the unit was not making ice. Found the icemaker was getting proper voltage but would not harvest when jumped. Removed and replaced ice maker and tested unit. Unit functions normal now

Dane K.

KITCHENAID REFRIGERATO KODT100ESS01 On arrival unit was giving a Stuck key fault code. Removed and replaced keypad W10916757 and tested unit. Unit functions normal now

Kenneth M.

kitchenaid oven KFGD500ESS04 Found unit was not heating. Found gas switch on pressure regulator was not switched on not properly heating. Tested unit and now unit is working properly. Customer approves job at this time

Kenneth M.

WHIRLPOOL REFRIGERATOR WRS325SDHZ00 Diagnosed low water pressure due to bullet piercer valve. Instructed cx not recommend for refrigerator, cx informed me she would switch over to proper water valve.

Albert P.

KITCHENAID REFRIGERATOR KSF26C6XYY04 unit is noot cooling has bad compressor Ordered parts. ordrng 1 WP2188822 (evaporator) and 1 WPW10466675 (compressor) Installed compressor and installed new evaporator part #wpw10643261 charged unit with 5 Oz of r134a refrigerant. Tested unit and unit is working properly, Frost pattern checks out and no leaks found. Cx approves job at the time, no dents dings or blemishes caused by the technician

Albert P.

WHIRLPOOL REFRIGERATOR KRMF706ESS Cycled unit and found unit with e2 erro. Code on ice maker indicating motor out poisons causing it not to make ice, replaced ice maker W11188383. Retested it and it cycled and filled with no errors

Erick S.

FRIGIDAIRE REFRIGERATOR LFHB2741PF5A Customer is not home but spoke with him. Unit stopped making ice. Spoke with Jim and he believes unit has bad water valve. Will order parts ordrng 1 242253002 (valve-water) and 1 243297606 (ice maker) Found frozen water line causing ice maker not fill or make ice. Per cust we are the fifth different company for this repair. Spoke with Jim and comforted to replace tube and gasket ordrng 1 241920103 (tube-water) and 1 242146002 (KIT) and 1 5305877995 (compound )Installed new parts on unit. Retested it and ice maker cycled and filled with no errrors.

Erick S.

MAYTAG WASHER MVWC565FW0 unit has an off balance issue. bad drive parts ordering W11130362 (Suspension) W10913953 (CONTROL) W10913953 (Actuator) W11130362 (Suspension) W10913953 (CONTROL) W10913953 (Actuator) Installed new parts on unit. Retested unit and it passed all tests with no errors.

Erick S.

FRIGIDAIRE REFRIGERATOR FFFH20F2QW Found frost build on top of liner by the light bulb and in shelving. Found door gasket not sealing correctly causing and air leak and unit to build frost. Customer stated while unit was installed doors were removed. Correct position of door. Removed and reinstalled gasket. Found no visible air gaps. Unit tested normal ops Job comp

Erick S.

MAYTAG WASHER MVWB835DW1 Found unit with fill errro causing unit no to wash or advance in wash. Found bad solenoid on hot valve. Valve will, need to be replaced. ; ordrng 1 W11165546 (VALVE) Installed new vavle on unit. Retested through test cycle and it passed all tests with no errors.

Erick S.

WHIRLPOOL WASHER WTW4800BQ Found unit with weak suspension causing basket to be off balance and make noise while spinning. Replaced suspension (W10780045 ) Retested through diagnostics and it passed all tests with no errors.