"As contractors and electricians failed to make unit accessible for needed repairs to be addressed, (see pictures), customers reached out to them and I have on a very detailed way explained whats needed to happen in order for us to return and complete. Consumer will reach out once the unit is accessible.; O-emld tckt"

"Unresponsive unit to the touch, power supply checked good 120v at the control, correcting issue by; ordrng 1 WD21X32903 (Control machine) and 1 WD21X33523 (Ui control) and 1 WD21X32718 (Ui harness)"

Unit is saying that the interior is too hot when first plugged in. Thermistor for oven cavity is not reading properly. Tech line said to order main control and thermistor. Will need to pull unit down on return. ; ordrng 1 WB18X10126 (thermistor) and 1 WB27X42747 (Cntrl elec)

F1E1 present. I was getting inconsistent heating and could noticed relay issue. Ordering control board and brining preID parts.; ordrng 1 W11388027 (Control)

Per tech line to replace top file #16230485; ordrng 1 WH44X26696 (Top)

". File number 16309963 tech found worn out shocks. Shocks on order follow up,required. ; ordrng 4 WH03X29516 (Suspension)s"

"Needs 2 call count Checked the unit the bake burner is not giving a full flame pattern in the middle , ordered burner ; ordrng 1 WB16X20253 (Bake burner asm)"

Per customer suds codes when doing laundry. Checked unit for soap build up didnt find any. Asked customer to show me how much soap is being used its about 3 table spoons for large load ; ordrng 1 W11316246 (Switch)

Cycled unit and found faulty heater ordering heater; ordrng 1 964P3 (Heater)

Tech was assigned as a helper;

"Checked unit found error code f8 e1. Found clogged inlet valve, cleared it out and re tested ops unit working properly no damage by tech; saved tckt"

"16300284. Found unit leaking from RC evaporator cover, Per tech line need drain trough for repair ; ordrng 1 WR17X31784 (Drain trough)"

"Unit not cooling due to a Leaking cracked condenser line, correcting issues by; ordrng 1 5304530007 (Condenser) and 1 A19676501 (Filter)"

Failed ice maker has power will not cycle ; ordrng 1 W11700250 (Ice maker)

Wont make ice. Ice maker stalled w ice never dispenses just makes noise. Removed and replaced ice maker. Tested. Wont fill ordering valve. Requesting authorization ; rqstng P&A on 1 WR57X24979 (Valve)

Cycled unit and found defrost failure. Ordering parts ; ordrng 1 W10857624 (Heater) and 1 W11724692 (Thermistor) and 1 W11449066 (Defrost thermostat)

Cycled unit and found faulty control board and faulty Ui ordering parts for repair ; ordrng 1 W11478525 (UI) and 1 W11621180 (Control board)

"Unit wouldnt lock. I replaced the control and latch. The unit started to lock, but went straight to done. Need parts to fix this issue ; ordrng 1 W11395618 (CAPACITOR) and 1 W11481722 (Actuator)"

"Washer had the pressure switch disconnected and was given fault codes H2O.connected pressure hose,run spin test.washer did not respond.call tech support bad inverter.same case #.reroute for parts ; ordrng 1 WH03X29524 (Motor) and 1 WH22X29531 (Inverter board)"

Washing machine leaking water and leaking oil. Big mass unit needs to be rebuilt; ordrng 1 W11130356 (Suspension) and 1 W11550891 (Agitator) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10915701 (Rotor)

"Unit is stacked F9e1 long drain f3e1water level error f5e2 door lock error. Unit has a bad drain pump wont pump out the water, found propeller in pump busted from debris.; ordrng 1 WPW10605427 (Pump)"

"Customer stated unit would stop in mid cycle somewhere, and Er will flash, I ran a bulky cycle and the cold water valve is stuck and not getting water properly and timing itself out before rinse and leave the clothes soaking wet and error code out, correcting issue by; ordrng 1 203741 (Dual water valve)"

"Cx stated burner ops were not normal and stated this caused damaged other racks, back panel, and burner cover panels. Documented and performed troubleshooting with tech line. Found burners not adjusting with screw on valve shaft. Also bake burner has flame on the front of it. Ordering parts to repair. Informed Cx I cannot order cosmetic parts unless Frigidaire approves. Referred Cx to Cx service for cosmetic repairsCase#88072170; ordrng 2 5304536249 (Valve)s and 1 530453840 (Burner)"

Cx canceled on my arrival. Please call Cx to rs ; ordrng 1 WB19T10089 (Regulator)

Multiple error codes. F2e1 f9e0 f9e1. Ordering ui. ; rqstng P&A on 1 W11666473 (Ui)

"Checked the unit the refrigerator dispenser is dripping , ordered a dribble kit ; ordrng 1 WR49X21267 (dispenser dribble ki)"

TSP W11460554 Rev N - found led lights not working in both compartments- will need to replace all led lights per SP- ordering part for unit. ; ordrng 1 W11683243 (Led kit)

"Install drive pulley belt,test inner tub not grabbing to wash plate.reroute for parts ; ordrng 1 W11550891 (Agitator) and 1 W10752187 (Screw) and 1 W11551646 (Nut-spaner)"

Error on washing machine would not let me do anything. Had parts ordered; ordrng 1 W11478526 (UI) and 1 W11687817 (Cntrol)

Installed lid latch still having locking issues found broke lower wire harness ; ordrng 1 W11643701 (Harness)

Something is off with the new gear case. After replacing the parts the Spanner nut wont fit. Need to call techline but ordering all parts for unit now. ; ordrng 1 W10811960 (Basket) and 1 W11219115 (Tub) and 1 W11393685 (Gear case) and 1 W10734521 (Slider) and 1 W10915700 (Rotor) and 1 W11032711 (Washer)

Failed to bring right display board. I need the black one; ordrng 1 W11594228 (Display board)

Unit is having ongoing issue need to reschedule for tech line availability ; schdld next appmnt for 4/7 MON !

"Visitor center is closed, no access to base, need to reschedule; schdld next appmnt for 4/8 TUE !"

"Unit was found emitting compressor malfunction noises, gurgling Yoder capillary line due to leak in evaporator location, loud high pitched rattling low or restricted refrigerant fluid, sealed system tech JJ assigned to second opinion/conduct necessary repairs to unit.Ordering following parts :W11578004 ASSEMBLY, EVAPORATOR, W11504450 4/1.8 NR MS 00 (CAPILLARY TUBE TO EVAPORATOR), W11506619 8 NK MS 00 (CHARGING TUBE TO COMPRESSOR), W11580057 COMPRESSOR, W11578570 CONNECTOR (7 MM TO 4.5 MM, BRASS) (HIGH SIDE TO CONDENSER); ordrng 1 W11578004 (EVAPORATOR) and 1 W11504450 (CAPILLARY TUBE TO EVAPORATOR) and 1 W11506619 (8 NK MS 00 (CHARGING TUBE TO COMPRESSOR)) and 1 W11580057 (COMPRESSOR KIT) and 1 W11578570 (CONNECTOR (7 MM TO 4.5 MM, BRASS) (HIGH SIDE TO CONDENSER))"

"Temps at65f , no frost, found bad wire harness to both compressor and condenser fan, toggling on harness stops and starts both, when running getting 120vac, need new harness.; ordrng 1 5304519649 (Wire harness power)"

Found unit with a faulted compressor. Compressor is locked up and not turning on. Compressor is covered under a 5 year warranty. But labor is not. Customer would like to order a new light and gasket. Quoted customer $1089.32 Customer would like to think about repair and weigh different options. Collected $145 via CC on iWallet (Autho# ECR94F) Will collect $944.32 on return visit if customer wishes to make repair. ; ordrng 1 W10830055 (Gasket) and 1 W11527432 (Module) and 1 W11547313 (Compressor)

"Reinstalled missing foot..Rattling noise is gone, Cx stated his ice cream was runny, making noise in back machine section,Compressor readings:1.05 and 1.07 respectively, Compressor temp, pseudo for Monday text Miguel ; cstmr sgnd Dsclmr"

"The dual gas valve was successfully installed and tested. Due to receiving the wrong part even when the right part number was requested, The temperature sensor was not replaced. So please reorder the right part this time. Also, the error code F9 E0 was immediately splashed on the screen, for which I had followed Service matters instructions to the T.Unplug range or disconnect power.Check wires and connectors between main control (P6) andpower cord.Check that the L1-L2-N wiring (pigtail) from the power outletis correctly connected to the range terminal block.Replace all parts and panels before operating.Plug in range or reconnect power.Start a self-clean cycle and observe for 1 minute to ensurethat operation is normal. Enter the diagnostic mode to viewthe Faults screen. Press START TIME or DELAY START toclear each Fault code(s).Also, I was unable to clear the code because I was no able to make a selection after the code is on the display. My plan of attack is as follows, order the right temperature sensor and schedule a return visit, then Ill contact whirlpool support for further instruction. ; O-emld tckt"

"Stop missing from upper right rack,ordered new stop.; ordrng 1 WPW10082861 (Stop)"

"Ui not responsive, and control board locking and unlocking door, ordered new Ui and board.repair exceeds covered amount and repair needs authorization.; ordrng 1 W11322903 (Acu) and 1 W11316252 (Upper harness) and 1 W11319991 (Ui)"

Please send technical assistance. Cx complaintp. Stove burner is not working. Display 5304522786 not powering up. Upon arrival. Ran diagnostics. Found display button not sensing. Found left side burners not powering up. 5304516862.; ordrng 1 5304522786 (Control) and 2 5304521812 (Induction)s and 1 5304519431 (Induction left) and 1 5304516862 (Panel board)

Found dispenser leaking out front it is shooting water towards the outer front part of dispenser. Also found f9 e1 code will clear out filter before replacing pump. Cx stated he would unstuck unit with his son and requested follow up on Saturday April 19 2025; ordrng 1 W11319789 (Pump)

Different issue. Unverifiable intermittent noise. Ordering actuator and drain pump. Techline closed. Parts on order follow up required. ; ordrng 1 W11396717 (Drain pump) and 1 W10913953 (Actuator) and 1 W11395618 (Capacitor) and 1 W11543997 (Control board)

"Unit not igniting in bake cycle, bake electrode, wire harness, spark module control and valve solenoid all checked good, I suspected bad main power house control board, customer declined repairs at this time of service. $145.00 CK Auth# R4AFFW; ordrng 1 W11205353 (Main control power house)"

Found noise coming from the pipe exhaust and blower housing. Allow time for repair ; ordrng 1 WPW10211911 (Housing blower) and 1 WPW10342188 (Pipe exhaust) and 1 WPW10344699 (Collar) and 1 WP697772 (Blower) and 1 W11364931 (Motor)

"Need work- agitator is broken, cx found pieces inside wash basket, look at pictures- water is splashing out of tub ring onto floor- will use tub ring on next visit- ordering part for unit. ; ordrng 1 W11614636 (Agitator)"

"Need work- found fabric softener dispenser not dispensing- dispenser drawer not dispenser, found a short in wiring and cntrl elec- ordering parts for unit. Requires authorization.; ordrng 1 W11569112 (Dispenser) and 1 W11621180 (Cntrl elec)"

Noisy Cx complaint. Upon arrival. Ran diagnostics. Found noisy Gearcase bearing. Found leaking seals. Needs more work. W11551646 corrosion Spanner nut. W11449840 gearbox. W11550891 agitator corrosion stuck on. Please allow extra time for repair. ; ordrng 1 W11550891 (Agitators) and 1 W11449840 (Gearbox) and 1 W11551646 (Spanner)

Not heating. Cx complaint. Upon arrival. Ran diagnostics. Found magnetron magnet noises. Ordered parts needed more work. W10832024 thermostat. 11.11 amps ; ordrng 1 W11495561 (Magnetron) and 1 W10832024 (Thermostat)

Cx complaint. Door feels heavy. Upon arrival. Ran diagnostics. Found hinge loose. Found pad on a hinge loose. Unable to reattach pad and hinge. Order parts more work needed.; ordrng 2 WP8268961 (Pad)s

"Warped door. Top bearing worn out, belt worn out, noisy blower and motor. Broken latch and strike. Parts on order follow up required. ; ordrng 1 WE17X24535 (Motor and blower) and 1 WE03X25314 (Top bearing) and 1 WE03X29897 (Belt) and 1 WE01X25316 (Latch) and 1 WE01M10007 (Strike)"

"Blower not running. Found power ( 120v )to blower motor on all speeds, motor harness has continuity. Had external blower in attic. Needs blower assembly. EST for blower part only. 751.69. Needs HVAC technician or installer to replace blower( not accessible due to HVAC ducts in the way. Customer refused to pay. Send bill to customer. WPW10294026 blower is needed. SEND BILL TO CUSTOMER for 145.00 !; saved tckt"

Water leak from tub ring.reroute for part.; ordrng 1 MVWC465HW3 (Tub ring)

"Cx stated unit has same issue as last time. Confirmed broken suspension right left holder removed and replaced it. Also found damage balance ring and door latch from unbalanced condition. Cx stated he is loading evenly and similar fabrics. Cx is upset and asked if I can recommend a new one. Informed Cx we are a repair company and cannot make those calls. Calibrated and tested ops/ unit working in the mean time but I will have to order balance ring due to damage attached picture to sd file. Unable to document with factory it is closed today. Will also call them on Monday; ordrng 1 W11043544 (Tub ring), used 1 W11307244 (Latch) from stock"

Found unit not cooling properly. Found frosted over evap. Fan not running. Ordering new style defrost heater and air tower. ; ordrng 1 5304523833 (Heater) and 1 5303918891 (Air tower)

"Control box is shorted out and not working again,and fresh food gasket is falling off, need to call techline to see why new control box would short again for a third time.; schdld next appmnt for 4/7 MON !"

Unit not heating causing timer not to advance in auto cycle. I found that the flame sensor is not seeing the heat from the ignitor to light. Failed flame sensor. ; ordrng 1 WP338906 (sensor) and 1 WPW10328463 (coil-valve)

Cycled unit and found pressure system error drain pump continue to run non stop. Faulty control board. Ordering control board ; ordrng 1 W11603810 (Control board)

Cycled unit and found f2e2 check connection to Ui all connection look good unit has faulty Ui. Ordering part. ; ordrng 1 W11478526 (UI)

Please order control board; ordrng 1 W11603810 (Control board)

Cycled unit and found refrigerator leak at evaporator. Unit will need new compressor and new evaporator. Ordering parts for repair. 5yr sealed warranty per entitlement. Collected service fee; ordrng 1 W11557425 (Compressor) and 1 W11550396 (Evaporator) and 1 W11109499 (Drier)

"Technical Service Pointer #: W 11766193 Rev BAction Required: M andatoryRelease Date: March , 2025 Unit doing a long safety drain, ordering parts :Control Board W11603810 and WPW10285518 SWITCH, ROTARY ENCODER (5 POSITION)', SWITCH-CYC; ordrng 1 W11603810 (Control board) and 1 WPW10285518 (SWITCH, ROTARY ENCODER (5 POSITION)', SWITCH-CYC)"

not operating properly. Cx complaint. Upon arrival. Ran diagnostics. Found error code. 4*43. Washer Found W11612326. Shorted not spinning. And sump assembly . Found shorted Vent fan assembly W11648151. Fan motor W11558695. Ordered parts more worked needed ; ordrng 1 W11558695 (Vent fan) and 1 W11648151 (Vent assembly) and 1 W11612326 (Motor pump) and 1 W11613479 (Sump assembly)

Leak water bottom door.spray arms broken.reroute for parts.; ordrng 1 WPW10498900 (Wash arm) and 1 WPW10491331 (Spray arm bottom)

Unit wont start. Internal light not working. Button responds but wont start. Bad interlocks switches. Ordering switches and holders. ; rqstng P&A on 4 W10211972 (Switch)s and 2 W11214928 (Interlock)s and 2 W11715912 (Spring)s and 2 WPW10120235 (Rod push)s and 1 WPW10128850 (Arm)

"Needs 2nd man and 3 call count help to tilt the washer, dryer combination and replace gear case and belt and pulley The dryer potion is working ok , dryer vent needs to be cleared , washer needs belt and pulley asm when washing unit screeches , tight quarters will need a second person to move unit in a tilted position to replace the belt and pulley asm screeching when unit is agitating will get the gear case as well ; ordrng 1 W11454741 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (drive pulley)"

"Needs 2 man Customer is not home , office called no answer , I am ordering parts the unit will need to repair the unit when I come back to properly repair the unit; ordrng 1 WB10X35573 (Latch asm) and 1 WB49X45009 (Magnitron) and 1 WB27X35382 (Diode) and 1 WB18X35517 (Thermostat)"

"IM, MAIN BOARD, UI, VALVE could be factoring in issue,call tech line unit possibly had a brownout, UI acting glitchy, not able to engage diagnostics program, it blinks and does not to commands. 5304535682 Main control board, 5304529572 UI display board, 243297608 Icemaker and 5304536607 Water valve.; ordrng 1 5304535682 (Main control board.) and 1 5304529572 (UI display board.) and 1 243297608 (Icemaker) and 1 5304536607 (Valve.)"

Upon arrival found unit not producing too much ice. Check the unit and ice cubes are to tiny. Check test 56 and no error codes for the ice maker E0. Check the filling test and heater is not working. This unit will need new filling tub heater ; ordrng 1 W11087201 (Filling tube heater) and 1 W11686799 (Filling tube)

Upon arrival found unit not cooling. Check the unit and found the unit has a bad defrost timer. This is causing the failure and will need new to resolve this issue. ; ordrng 1 5304526183 (Defrost timer)

"Control board getting voltage but not energized,ordered new control board.; ordrng 1 W11550649 (Acu) and 1 W11325569 (Ui) and 1 W11557918 (Main harness) and 1 W11316252 (Upper harness)"

"Found a rattling noise from blower housing, stuck clothes, removed obstructions and unit works fine"

Cycled u it and found bad connection heater causing intermittent heating issue. Secured connection and retested unit now working as designed job completed

Customer complaint. Not powering up. Upon arrival. Ran diagnostics. Found loose wire and timer. Attached loose wire to timer. Checked out components. Okay. Operation as according to designed protocol.

"Leveling leg is stripped and off balance causing washer to shake,replaced leveling leg,washer no longer shaking and working properly.; used 1 W11213957 (Leveling leg) from stock"

"Upon arrival found unit not responding, and just showing error code F2E2, this about the ui. Check the unit and found corrosion on the uni, causing the failure. Replace the ui, erase the code and retest, now unit is working properly. Job complete"

Unit has a bad defrost timer installed new timer from truck stock; used 1 5304526183 (Defrost timer) from stock

"Upon arrival found unit without power on the ui, check the unit and found voltage at the outlet. Check the pump and was having a false contact causing the problem. Readjust the connector on the drain pump, and retest the unit, now is working properly. Job complete"

Unit making noise in spin. I found that the rotor bolt came off and rotor dropped down causing loud grinding. I removed and replaced rotor and bolt. All tests good.

"Refrigerator door making a little noise when its being opened. we leveled the unit it helped a little. Unit is operating as designed at this time of service , cx approved service"

Installed a new wash pump. Dishwasher Ok

"Upon arrival customer stated the unit is leaking on the front bottom, check the unit and found no water is leaking from the unit. Drain the water on the unit and found the problem is on the drain line from the building. Informed this to maintenance. They will take care of this situation. Job complete."

Customer stated that the unit was not starting. Door switch seems to not be making good connection. Removed and replaced switch. Customer also has a gas leak at gas line. Customer to correct install of gas line to fix gas leak. I left gas turned off.

"Unit was shaking a lot, legs were not locked. I locked all legs and tested unit with a full load. Unit shuck a little but once it gained full speed unit stabilized its self. Unit is working properly."

New issue unit cooling fine but ice maker has e5 code for bad thermistor. Temp in fc is 2 degrees f. Removed and replaced ice maker asked Cx to monitor ops

"Had lid switch assembly And the horse tube assembly too replaced washer ok; used 1 W10810403 (Lid), and 1 W10802689 (Hose tube) from stock"

"I found the evaporator fan motor not running, I installed new evaporator fan motor and fan, unit is now circulating air and operating as designed, cx approved repair and service"

Found unit going from sensing to done then Starts draining. Found unit with loose capacitor leaking. Removed and replaced capacitor. Tested. Now working as designed

"Checked the unit touch control would not go into diagnostics , checked power to the main board tested at the ui connection no dc voltages , replaced the main board tested at, tested the ui board still not reacting to touch controls, but now lights up and is able to work and function with the LED in the back of the board but still not reacting to touch control replaced the user interface tested operations unit now works as designed at this time"

Dishwasher front left leg not balance. Door not closed good.Adjusted front leg door locked good.

"I found the unit working as designed, unable to contact tech support at this time of service"

Cycled unit and found broken harness at pump connector. Installed new harness and retested unit now working as designed job completed

"Install a new compressor on the unit. Pressurize the system and no leaks found at this time. Vacuum the unit and unit holds vacuum. Recharge the system with 64 g of refrigerant R600a. Retest the unit and now it starts cooling down. Inform the customer they need to wait at least 24 hours for proper cooling, and 26 for ice production. Job complete."

Cycled unit and found faulty lid lock installed new lid lock and retested unit now working as designed job completed

Installed new board unit is testing fine calibrated unit

Icemaker and water valve was not needed. Removed and defrosted ice in fill tube. Unit is working properly.

Cycled unit and found faulty suspension. Installed new suspension and retested unit now working as designed job completed.

Unit is not stopping. Tested unit wont go past time set. Bad timer. Removed and replaced timer. Tested now working as designed

Installed suspension rods unit is draining fine do not need pump. Unit tests fine