"Need work- found damper to be stuck open causing food, drsinks to freeze, both refrigerator door gaskets are have started to wear and magnets have fallen out- led lights are not working in both compartments- error code e5 thermistor is shorted causing no ice production- ice box fan failed in diagnostic test 36- ice buildup at freezer evaporator as well-states authorization- ordering part for unit. ; ordrng 1 W10846539 (Fan) and 2 W10407212 (Gaskets)s and 1 W11658802 (Ice maker) and 1 W11224591 (Motor) and 1 W11683243 (Led lights)"

$250.00 CC Auth# TK3WYM- cod- blue book estimate- found defrost issue in ff compartment causing poor cooling- part (w11087438 fan motor $163.02) service fee $145.00- labor $210.12- tax $12.23 total amount $530.37 - $250.00 = $280.37 cx will pay the remaining balance after the repair is complete- ; ordrng 1 W11087438 (Harness)

Checking out unit. F6e1 1-runaway temp. F2e1 also. Unit is diagnostic mod room temp. Test mode started at 59 degrees. Boil works but bake doesnt. Austin with tech line. Mrc2 control. Sr 7739613073. Bake element. W11100515 control board. W10779716 bake element. Unit has a down draft system and needs to be to back together after. ; ordrng 1 W11100515 (Control board) and 1 W10779716 (Bake element)

"Unit not defrosting, heater open. Needs heater and thermistor; ordrng 1 5304522325 (Heater) and 1 5303918645 (Thermistor kit)"

"Unit not defrosting, open harness. Door seal worn needs harness motor and seal. ; ordrng 1 W10830162 (Door gasket)"

Rftt2306 87464129 need 6mm Alan key to adjust doors. Cx okayed for Friday. ; schdld next appmnt for 8/2 FRI !

Ordered condenser assembly found leak within condenser line. Already spoke to customer I will be ordering parts. They understood will return to perform sealed system job ; ordrng 1 W11548259 (Condensor)

"Needs 2 call count New problem , ice maker fill tube is iced over needs water line and valve , grease , ordered parts to repair the unit ; ordrng 1 WP2256096 (fitting) and 1 W10408179 (water vavle asm) and 1 W10445062 (connector) and 1 WP542638 (grease)"

Unverifiable issue. Unit shutting off intenprmittenly. Not reaching the set temperature. Mother board on order follow up required. ; ordrng 1 WR55X40445 (Control board)

"Unit not washing dishes pivot and track stop missing. . Unity also has bushings broken. Wash motor has failed. Parts on order, follow up required. ; ordrng 1 WPW10671941 (Sump and motor assembly) and 2 WP8268990 (Bushing)s and 1 WPW10082853 (Pivot) and 2 WPW10082861 (Track stop)s"

Evaporator fan motor has failed. Fan motor on order follow up required. ; ordrng 1 W11032800 (Evaporator fan motor)

"Found upper tracks rollers coming off, ordered upper tub wheel assy for unit.; ordrng 2 W11561080 (Wheel roller assy)s"

"Found ui panel buttons sticking, ordered control brd & ui panel for unit.; ordrng 1 W11637583 (Control brd) and 1 W11613564 (Console assy)"

"Found one door link fasteners broken,order parts for repair,8194001 Door link ; ordrng 1 8194001 (Door link)"

No fault codes stored. Unit does not drain properly. Multiple attempts to clear drain hose unsuccessful.; ordrng 1 WD24X27723 (Drain hose) and 1 WD19X25461 (Drain pump)

Handle not latching properly to door. Faulty handle strike. Will order and replace handle and catch. ; ordrng 1 WR12X31916 (Handle) and 1 WR02X31987 (Catch)

Upon arrival unit was unplugged and have been for days. Plugged unit in and there is nothing I could find off the bat. Instructed cx we need unit plugged in for a minimum of 24 hours to get a proper diagnosis. Scheduling cx for Friday. Will collect on return visit since I did not perform a thorough diagnosis.; schdld next appmnt for 8/2 FRI !

"Cx stated u it runs for a minute then shuts off. Stated that it works fine on timed dry. Found error code f3 e2, tested sensor bars at j13 connector by putting meter on resistance and running a wet towel across metal sensing bars. Meter moved up then went back to open when removing wet towel. Checked resistance of red and white wire at j14 connector. Called tech line they advised replacing acu unit even shut off during diagnostics.Sr#7739617197; ordrng 1 W11531525 (Acu)"

"Pan arrival inspected unit found unit making loud ticking noise when trying to turn on the microwave. Appliance manager relays not working correctly possible interlock harness issue unit is giving Hey F6E8 error code Ordering user interface, appliance manager, an interlock harness please charge double labor for double wall oven removal will need a two job count; ordrng 1 W11448962 (Appliance manager) and 1 W11600637 (User interface) and 1 W11578578 (Interlock harness)"

"Low ice production, found fc temp at 3.8 degrees lowest in fc. Small amount of ice in bin. Contacted tech line to troubleshoot with them. Full frost pattern found with 0.78 amp draw. Found no issues with system moved on thermistors found them working ok. Tech line wants data logger to see if this is a user problem or a temp issue.sr#7739507499; saved tckt"

Unit has a bad control.; schdld next appmnt for 8/5 MON AM

"Replaced parts and found that motor is bad needs mores part; ordrng 1 W11026785 (Motor), used 1 W10913953 (Actuator) from stock"

"Upon arrival, inspected Unit found both fresh food, compartment, drawer, shelves broken the wheels are broken off of them. Also found both drawers, broken with broken wheels on them checked for other things wrote up a quote for service call parts and labor. This needs to get passed on to the DWC for approval.; saved tckt"

Found units ice maker was making ice but not the proper amount. Ordering water inlet valve. ; ordrng 1 W11446814 (Water valve) and 1 W11331444 (Icemaker)

Drain pump non reactive. No error present. Set unit to rinse and spin. Drain no working. Ordering new pump; ordrng 1 203885 (Drain pump)

"Unit has frozen fill line to ice maker. Ordering new split valve, heater and ice maker. Ice dispenser broken not allowing ice bin to cycle properly. Noise inside unit from normal damper operation. ; ordrng 1 W11087201 (Heater) and 1 W11482383 (Valve) and 1 W11658802 (Ice maker) and 1 WPW10347093 (Ice container)"

Mounting for bulb in back of fridge came loose. Remounted socket. Filter jammed into housing and ejection arm broken. Ordering new filter housing and hoses. ; ordrng 1 W11162041 (Housing) and 1 W11162040 (Water tube) and 1 W11162036 (Water tube) and 1 WPW10179146 (Inlet valve)

When arrived unit full of black water and had drain error. Used pump to empty black water. Ordering new drain pump and will replace latch as well. ; ordrng 1 W11399437 (Pump)

Incorrect unit for work order . Unit is a GE not a whirlpool. Will need to reschedule. ; O-emld tckt

Wall oven not reaching correct temperature. Breakers ok. 2 JOOOB COUNT FOR OVEN REMOVAL. ; ordrng 1 5304533762 (PC BOARD) and 1 5304533808 (IGNITOR)

# 13799561. Case. Found refrigerator dispenser very slow called techline advising to replace this parts.; ordrng 1 WR17X33825 (Bypass) and 1 WR01X44227 (Flowristroctor) and 1 WR02X44241 (Autofill)

Found washer not starting broken strike .; ordrng 1 W11457841 (Strike)

Found refrigerator set at lowest setting still building condensation need this parts.; ordrng 1 5304537124 (Control) and 1 5304532517 (Freezer door)

Compressor has a locked rotor unit will shut off on thermal protection. Verified compressor is not shorted or has open windings. Will need to order and replace part. ; ordrng 1 W11574734 (Compressor)

"Checked diffuser function, Found very noisy diffuser, ordered diffuser assy for unit; ordrng 1 W11236851 (Diffuser)"

"#3590Unit moldy. Unit has rust on racks. Mold in hose.Smells but motor runs. Heater is corroded. Something hit heater and burnt it. Ran test. Heater wont heat. Ordering multiple parts. ; rqstng P&A on 1 WPW10545278 (Hose) and 1 W11025157 (Pump n motor) and 1 W11084121 (Sensor) and 1 W11169039 (Dishrack) and 1 W10161215 (Lower dishrack), ordrng 1 WP661566 (Thermostat), rqstng P&A on 1 W10906426 (Control), ordrng 1 W11227372 (Harness)"

"Upon arrival found spray arm was loose. Unit door falls. Not washing dishes. Tested and confirmed. Heater warped. Need multiple parts. ; rqstng P&A on 1 W11087376 (Pump n motor) and 1 W10703867 (Heater), ordrng 1 8194001 (Link), rqstng P&A on 1 W10837249 (Spray arm)"

"Unit found not responding to commands, Cx given quote for repair , Cx opts for not repairing it.Job complete.; ordrng 1 00705687 (Control board)"

Found no tone on plug to drain pump; ordrng 1 W11643701 (Harness)

"Through my initial visual and physical inspection, I found a unit that its temperatures are set to -5 and 33 and the unit is not cooling at all. Proceed to check compressor compartment and found an overheated compressor and condenser coils and drier as well. Called whirlpool to document and spoke with George, I have explained all my findings and he had me to perform the whole bunch of testing that also included readings an amperage draw from black wire before inverter and got 2.2 Amps. He had also asked me to tap the system but, I am unable to tap the system because I dont have enough tap valves. So without knowing exactly what to recommend, he said to come back with needed equipment to suffice whirlpool requirements. SR 7739613662 So I called Dane and explained what situation at hand is and he recommended to order compressor and evaporator assembly, and he would have Alejandro our sealed system guy to come reassess situation and have those two components in case he needs to replace them. ; ordrng 1 W11736670 (Compressor kit) and 1 W11504415 (Suction line) and 1 W11504431 (Discharge line) and 1 W11506619 (Process tube)"

Unit need control board and door latch ; ordrng 1 W11626074 (Control board) and 1 W11670519 (Latch) and 1 W11513250 (Strike)

Unit need bake igniter and probe sensor.; ordrng 1 W11355922 (Bake igniter) and 1 W10859573 (Probe)

"F7E4; F6E3, communication problems, ordering parts ; ordrng 1 W11614514 (Control board) and 1 W11568984 (Lower harness) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"

Tech was assigned as a helper;

The door needs to be replaced because the latch does not spring into place. I can not test the unit in this state so I do not know if there are any other issues that would require more labor or parts.READ NOTES ON BILLING!!!; ordrng 1 5304522787 (SS door)

Ice maker frozen cx to defrost rs for Saturday cx will defrost unit parts are with cx will return ; O-emld tckt

Found drain pump frozen will order; ordrng 1 Wpw10605427 (Drain pump)

Found frozen pump replaced unit still not completing Cycle will order main board; ordrng 1 W11608056 (Control board) and 1 W11481722 (Actuator)

Found unit has bad high limit thermostat and bad support rollers ordering dryer kit and fuses; ordrng 1 4392067RC (Dryer repair kit) and 1 W10909685 (High limit fuse) and 1 280148 (Thermostat kit)

#7739605823Tested unit with tech line found bad thermistor ordering new; ordrng 1 W11556912 (Control) and 1 W11548538 (Ice maker harness)

"Not cooling, needs control ; ordrng 1 W11648346 (Control box)"

"Lid makes noise when it closes,; ordrng 1 W11638180 (Bearing) and 1 W11638181 (Bearing)"

Tested unit and found defective lid latch and suspension ; ordrng 1 W11700916 (Latch)

Tested unit and unit is working properly. Customer will record issue for better diagnosis reschedule when client has recording; saved tckt

"Speaking with customer, having the same issue order burner assembly and coil valve assembly due to continuous issue that the customer is having. Unit is not heating. It has very weak flame that sputters nonstop. ; ordrng 1 W11652258 (Burner assembly) and 1 WPW10328463 (Coil valve)"

Failed UI control has power will not respond replaced control it powered up gave code f200 for open sensor. Ohmed sensor it ohms open rerouted for parts ; ordrng 1 WB20K10027 (Sensor) and 1 WB27X37998 (Main Control) and 1 WB07X38059 (Overlay)

Found the fresh food evap freezing over. The thermistor failed test 39 with a result of three. I found the gaskets not sealing as well. Also there is a leak coming from the fitting going to the ice maker in the freezer. Left side door switch also failed. Ordering all parts needed. ; ordrng 2 W10846057 (Gasket)s and 1 WPW10389152 (Support) and 1 W11396033 (Switch) and 1 W11238340 (Tube water)

Ordered blower wheel because old blower wheel will need to broken in order to replace motor within unit; ordrng 1 WP694089 (Blower wheel)

Torn rc gasket. Ordering new gasket.; ordrng 1 W10830276 (Gasket)

Bad sump assly. ; ordrng 1 W10861526 (Sump) and 1 W10703867 (Heater) and 1 WP8270020 (Springs) and 1 WPW10195091 (T-Stat)

Bad drain pump. No power to the control. Verified with ext cord. Pump needs to be replaced.; ordrng 1 1901A (Drain pump)

"Refrigerant leak in the evaporator. Needs evaporator, compressor , filter drier. Parts on order follow up required. ; ordrng 1 5304522324 (Evaporator) and 1 5304522325 (Heater) and 1 5304534452 (Compressor)"

"Visual and physical inspection leaded me to an ice maker that was turned off. I have turned back on and ice maker cycled fine. Consumer is to monitor ice production and if doesnt happen, a new Ice-maker is recommended for replacement. Note, currently we are not to order any parts, unless consumer reports no ice production. ; ordrng 1 W11284458 (Ice maker complete)"

"Visual and physical inspection was conducted and found a unit that was making some very unusual noises after the door was left opened for long time period, and even when doors were totally shut closed. I have proceeded and replaced pre id parts. Also observed how the two fridge doors seals are ripped and must be replaced. I have installed all three parts and the UI board did not come with programming instructions so I had to call whirlpool for hell and to document issues. Spoke with Dilan , we tried programming the board a few time to no avail, Dilan then checked part number and it was wrong. He provided the right part number (W11642241 )and produced an SR 7739604627; ordrng 1 W10830162 (Doors seal) and 1 W11642241 (UI board)"

"Visual and physical inspection was conducted and found and intermittently working and dinging UI, I have also checked compressors compartment and found to signs of leaks or any abnormal activity on components. I have called whirlpool to document and spoke with Nate, I have explained to him of my finding and he immediately recommended to replace the Freezers evaporator fan and motor, and for customer to call whirlpools customer service and ask for help for parts and labor. SR 7738804337"

Unit is not starting microwave. When customer opens door to microwave a relay on microwave control starts chattering. Shorted door switch causing damage to control. Ordering interlock kit and controls. Might need pre ordered parts on return. ; ordrng 1 W11649138 (Cntrl elec) and 1 W11033422 (interlock) and 1 W11325787 (Cntrl elec)

"F8e1 f3e1, pressure switch fault and long fill. Unit is going into flood mode. Drain pump runs continuously. Automatic test failed for water level. Need to replace control. Follow up Saturday ; schdld next appmnt for 8/3 SAT !"

Resent the correct estimate to repair the unit ; ordrng 1 WPW10636339 (thrmst-ovn) and 1 W11590294 (Igniter)

"Checked the microwave , makes crackling noises , and smell, when testing , called tech line , there are closed , reset call as a pseudo job for tomorrow ; schdld next appmnt for 7/31 WED !"

"5-2 7-1Checked the unit the dishwasher doesnt recognize door switch and start button doesnt respond until you unplug unit and turn back on then it works , ordered parts ; ordrng 1 W11416457 (Console) and 1 W11412299 (Door latch)"

"Replaced ice maker and fill tube chute. Still leaking at fill tube to chute. Fill tube not listed. Called tech line. Needs 2174755 fill tube extension, permagum 212643. SR # 7739603549. 2 count job. Allow extra time. ; ordrng 1 WP2174755 (Fill tube extension) and 1 212643 (Perma gum)"

Called office no actuator parts Miguel ordering missing part to be reschedule.; O-emld tckt

"Ran unit through automatic diagnostic test mode. And it didnt start up. Last time unit wasnt draining water and I found severed drain pump wire. After replacing harness, Unit was draining last time but pump got stuck in a drain cycle and wouldnt stop, removed and replaced control and units pump stopped running. Tested again and unit never dispersed water. This time when I started unit up the water valve made a loud humming noise so I took off water lines and found rust blocking hot water solenoid which I believe is blocking the entire valve. Customer needs new water lines. Advised customer whenever they got new lines to call us and well install a new valve. To summarize this unit had a served harness, a defective control board, and rust blocking the water valve. MAKE SURE TO CHECK IF CUSTOMER HAS NEW WATER LINES BEFORE SENDING BACK OUT PLEASE. ; ordrng 1 W11385821 (Water valve)"

Found unit unable to start. Units lights were barely illuminated and panel wasnt responding to touch properly. Removed and replaced control board. Unit started responding to commands but didnt start. Tested thermal fuse which had proper ohm values. Ordering new motor and blower wheel and also bring a thermal fuse just in case. ; ordrng 1 3392519 (Thermal fuse) and 1 694089 (Blower wheel) and 1 W10396029 (Motor)

Rang on doorbell no answer. Called office to call customer. No answer. Waited my 5. Customer will have to reschedule. ; O-emld tckt

I didnt realize whirlpool was covering this entire trip. Charged customer 145$ yesterday for service fee that needs to be refunded. Office called customer yesterday trying to let them know we would be back today to install the part that they didnt want because they thought they were going to have to pay for it. Customer never got back to office yesterday yesterday and didnt answer calls this morning. Showed up to customers house rang ring doorbell no answer. Talked to office who said wed have to wait on them to call us back. ; saved tckt

Machine was preforming all functions last visit. Tested this time and found that after filling unit just sat with water in it. Got unit to drain and checked under machine and found gearcase had failed spilling oil all over underside. Ordering new gearcase and related parts. Belt is extremely saturated in oil so Im also ordering a new belt. ; ordrng 1 WH43X34257 (Agitator base) and 1 WH43X24358 (Auger assembly) and 1 WH01X27538 (Belt) and 1 WH03X34937 (Platform bearing)

Remote control gate at front of property. Had office call customer. Per office customer voicemail is full. Waited my 5. Customer will have to reschedule. ; O-emld tckt

Washer rapidly jump in to multiple cycles.cx needs new control board.; ordrng 1 W11626074 (Control board) and 1 W11675701 (Ui) and 1 W11513255 (Water valve)

Evaporator not defrosting and damper assembly not opening all the way.cx needs defrost thermostat and damper assembly.cx hasnt decided to move forward with repair yet.sent estimate and collected service fee via card through iWallet.informed Cx that service fee is valid for 30 days.; ordrng 1 W11609466 (Defrost harness) and 1 W11087463 (Damper assembly)

Auger motor couplet broken.ordered new auger coupler.; ordrng 1 WP2220458 (Coupler)

Parts ordering complete pump motor comes with complete t stat bracket asm; schdld next appmnt for 8/3 SAT !

"JB out 7/30/24.Customer states gas oven came on by itself. No one in the kitchen pots fans stored in the oven. Oven melted one plastic. Customer unplugged the oven. Upon arrival found oven unplugged. Plugged into power outlet and set time of day. Testing oven mode. Verified hot surface igniter operated and bake burner ignite. Allowed oven to heat. No problem. Shut oven off. Oven burner shut off. Unable to verify the chemical nature. Will order replacement electronic control, and overlay customer under the manufacture warranty. customer has removed melted plastics. Ordering parts. ; ordrng 1 WB07X26702 (OVERLAY T09) and 1 WB27X44726 (CONTROL T09)"

"JB out 7/30/24Customer states foods and refrigerator section are warming up and spoiling. Also in freezer sections some foods are defrosting and ice in storage bin is melting and dripping water. Upon arrival verified higher than normal normal temperature is in refrigerator section. Also verified ice and ice storage bin is melting and dripping. Verified unit is running but evaporator fan motor in freezer section is not running. Ordering replacement evaporator fan motor and evaporator fan motor blade under the manufacturer warranty at no charge to the customer. ; ordrng 1 5304532557 (EVAPORATOR FAN MOTOR) and 1 5308000010 (BLADE, EVAPORATOR MOTOR)"

Found refrigerator freezer door panel popping off screws strip need freezer door need assistance installing heavy door need a second man for repair.; ordrng 1 W10782358 (Freezer door) and 1 W10803131 (Gasket)

Found failed ice paddle causing UI to lock out . Rerouted for paddle ; ordrng 1 WPW10346924 (Paddle)

Unit display flickering and right side of key pad nonresponsive. Also found right side burner reversed. Ordering components. ; ordrng 1 W11564643 (Switch membrane) and 1 W11564644 (Mawell board) and 1 W11122852 (Display)

"Unit has plugged drain, nonresponsive fan and cracked evap cover in for sectionequesting 2 job count to defrost drain. ; ordrng 1 WR17X28923 (Evap cover with fan) and 1 WR55X10025 (Temp sensor)"

Need work- found melted wire harness- ordering part- ; ordrng 1 W11643701 (Harness)

Need work- right front switch is stuck unable to change temperature- bake element has a crack- ordering parts for unit. ; ordrng 1 7406P43960 (Bake element) and 1 7403P37260 (Switch) and 1 7450P03460 (Switch)

Need more work- melted harness wire- ordering part for unit. ; ordrng 1 W11569161 (Lower harness)

Found the gasket has a gap at the top RH portion of the FC gasket were the magnet has slipped down. There is also an internal door leak that shows up under the fridge where the harness and water line for the door are(see pics); ordrng 1 W10800793 (FC door)

"Noise, did not hear noise on spin or agitating reset controls and did not find errors tested unit working properly ; schdld next appmnt for 8/7 WED !"

"Unit is not cooling in both compartments. I found compressor making whining sound and not starting. Not getting proper voltage from inverter. Inverter shorted by faulty compressor. Unit also has service bulletin to change main control for other issue customer was having before inverter burnt up. Ordering compressor, inverter and main control. Allow 2 hrs on return. ; rqstng P&A on 1 W11455472 (Compressor) and 1 W11733966 (Inverter) and 1 W11455229 (Cntrl elec)"

"File number 7739603313Upon arrival inspected unit customer stated that unit does not spin out correctly. I ran multiple tests and diagnostics unit passed all the tests and diagnostics and seem to be working as intended. Contacted tech-support. Ran multiple tests with tech-support and then started a big load of towels during the cycle after the towels were nice and so they stop the cycle put the unit and drain and spin the unit continue to sense and could not start to spend during this heavy load. You could hear the motor dying out ordering a rotor stater, main control board and user interface consul. Will need a job count needs pre-Authorization ; ordrng 1 W11314361 (Rotor) and 1 W11354541 (Stater) and 1 W11550652 (Main control) and 1 W11325578 (Ui)"

"Cx complaining of electronics noises, advised to make recording of noise to determine cause of said issue, after several times turning unit on and off, running unit, none was observed at this time.Error codes F3E6, moisture sensor is open, and F4E3, restriction in dryer vent present.Cx stated vent has not been cleaned recently, advised to have vent checked and cleared of lint build up,Order W10906551 grill outlet assembly ; ordrng 1 W10906551 (Grill outlet assembly)"

"Upon arrival found unit no cooling, both compartments are about 70F. Check the top section and found, compressor of and hot, but inverter with 4 flashing light. This means compressor is bad. Call tech line and after the inspection found compressor is bad, pressures are 23.1 low and 65.7 high. This means no compression on the system. This unit will need replacement of compressor and inverter, for recommendations of tech line. SR: 7739550780 Garrick ; ordrng 1 W11557671 (Compressor) and 1 W11623097 (Inverter) and 1 W11109499 (Drier)"

Found freshfood door torn need this part.; ordrng 1 W11396037 (Gasket)

Found dryer motor squealing need this parts.; ordrng 1 WP697772 (Wheel) and 1 W11364931 (Motor) and 1 279640 (Wheel)

Found freezer drawer squealing need this part.; ordrng 1 WR32X26450 (Drawer)