Local Reviews
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Daniel P.
WHIRLPOOL RANGE Customer complaint range door glass is loose installed door brackets as per Technical Service Pointer #: W10878790
Kevin M.
MAYTAG WASHER WTW5000DW1 Unit not draining. I found voltage to drain pump but drain pump not running. Removed and replaced drain pump. Tested unit. All tests good. ; used 1 W10876600 (PUMP-WATER)
Kevin M.
MAYTAG WASHER MHW5500FW1 Customer concerned with noise levels of washer during operation. Tested washer. All tests normal. Instruct customer on normal sound levels
Kevin M.
Front door skin had scratch from factory. Unit under 30 day cosmetic. Removed and replaced door skin. All tests good.
Kevin M.
whirlpool refrigerator WRT518SZFM00 On last repair when I plugged ice maker in the harness was not in all the way and popped out. Installed harness to ice maker correctly. Cycled ice maker. All tests good
Kevin M.
whirlpool dishwasher WDF330PAHS1 Right side upper track missing stop on rail. Installed rail stop on right side. Tracks now operate normal. Customer is upset that they can see through gaps in between dishwasher and cabinet. I instructed customer that this model dishwasher doesn’t come with the tub trim seal to hide gaps. There would be nothing we could do to correct that issue on this model. used 1 WPW10082861 (STOP)
Kevin M.
WHIRLPOOL OVEN RBD305PDB15 Found console dead and upper oven not heating. Found open thermal fuse inline with main control and popped cutoff for upper oven. Removed and replaced fuse and cutoff. Tested unit. All tests good. ; used 1 WPW10545255 (FUSE-THRML)
Chris M.
WGIRLPOOL RANGE WFG505M0BW1 no heat found failed ignitor has 118 v to it it comes on and draws only 1.8 amps. Needs a 3 amp draw to open gas valve routed for ignitor ; ordrng 1 W11176454 (IGNITOR), On today’s visit replaced defective igniter and then Preheated oven to 350° . Oven is now working good.
Chris M.
ge washer GTW330ASKWW clothes were still wet at times after washer finish cycle. I I ran washer to make sure everything was functioning properly which is what I did notice though is there was no trap for drain line it was running straight out the wall. I went I hadn’t corrected issue now What is draining properly. Job complete
Chris M.
WHIRLPOOL DISHWASHER WDF330PAHS0 Customers issue is that the stop on the left side of the top rack kept on coming off. I snapped the stop back in place Checked out good.job complete
Chris M.
FRIGIDAIRE REFRIGERATOR LFHB2741PF no ice found fan for ice maker evap frozen over also found ice build up out side of ice maker housing unit has air leaks around ice maker housing causing ice build up. Routed for seal kit ; ordrng 1 5303918784 (air handler housin),
Irvin F.
maytag washer MVWX655DW0 agitator is not operating. Checked error codes no codes. Ran components test, found issue. WORN SPLINES ON WASH PLATE. Replaced hub and agitator. Retest passed. Calibrated unit passed. All ops normal.
Irvin F.
whirlpool dishwasher WDT770PAYM0 customer says the unit is not drying dishes. Found the unit is not getting hot enough water. Per customer, turned down temp issue started. They will turn heat back to minimum 120. No errors all functions good.
Irvin F.
whirlpool washer WFW75HEFW0 customer says the washer not advancing thru cycle, says the unit just sits. Checked error codes, found none. Ran them diagnostics cycle passed. THE UNIT HAS SUDS REMAINING. told to get AFFRESH to clean out suds. Informed the unit is operating properly, but the no start is due to suds. Started a clean washer cycle. Informed to allow to complete then repeat with affresh. INSTRUCT ON SOAP AND EXTRA RINSE. INFORMED TO USE EXTRA RINSE AND REDUCE SOAP AMOUNT. GET AFFRESH;
Douglas P.
JENNAIR RANGE JGS9900BDS Unit has bad lightbulb lightbulb the special type going to get bulb and return today, did so, removed and replaced bulb unit is working properly
Douglas P.
WHIRLPOOL REFRIGERATOR KRFF305ESS00 Icemaker would not cycle and Fill remove your replaced ice maker unit cycled did not fill found fill tube to be frozen clear tube icemaker filled unit working properly; used 1 W10884390 (ICEMAKER)
Douglas P.
WHIRLPOOL REFRIGERATOR WRS571CIDM00 UNIT not dispensing ice down the ice buildup between auger motor and bucket not allowing auger to engage cleared ice unit is working properly
Douglas P.
WHIRLPOOL REFRIGERATOR WRF532SMHZ00 Customer states unit is not making ice found icemaker bale arm was in the off position remove move the alarm down to on position unit ejected ice and filled unit is working properly advise customer on proper use and care
Douglas P.
MAYTAG DRYER MED6000XW2 Customer states unit making noise when spinning found unit to have a bad wheel removed and replaced wheels unit is working properly no noise; used 1 4392067 (DRYER REPAIR KIT)
Douglas P.
MAYTAG REFRIGERATOR MSD2572VEW00 control panel isn’t working try to look up control panel panel is discontinued referring customer back to American home shield W10173402
Douglas P.
WHIRLPOOL REFRIGERATOR WRS325FDAM04 Unit not cooling properly found door gasket around freezer to be bad has tear in it could not reinstall door gasket properly due to doorliner being cracked need to order gasket and door liner; ordrng 1 LW10436760 (dor-fip ss) and 1 W10136735 (door gasket), Removed and replaced door and light do two lights not working properly did not use door gasket new door came with gasket; used 1 W10515058 (LIGHT)
James R.
WHIRLPOOL DRYER WED7000DW Door handle was broken the unit unit needs new door handle; ordrng 1 W10861225 (handle), REMOVED AND REPLACED part. Unit working properly
James R.
WHIRLPOOL REFRIGERATOR MSB2354GRW Found unit to be working as designed. Straighten out door gasket.
James R.
MAYTAG REFRIGERATOR MFT2574DEM00 ICEMAKER had e2 error code. Tried to cycle IM. Didn’t cycle. Also covers for receiver and emitter were broken. Unit needs covers and IM; ordrng 1 W10258502 (cover) and 1 W10258510 (cover) and 1 WPW10764668 (ice maker), R&R all parts. Unit cycled and filled. Unit working properly
James R.
WHIRLPOOL REFRIGERATOR WRF555SDHV00 Unit Ice maker not tell fill valve to shut off. Unit needs IM WPW10300024. removed and replaced all parts good to go. tested ok
James R.
WHIRLPOOL REFRIGERATOR WRS325FDAM04 Found drain line to be plugged. Cleared blockage draining properly. Found the freezer light to be out causing refrigerator right to be done. Also found the diffuser door to be broken unit needs new door and light; ordrng 1 WPW10151374 (diffuser) and 1 WPW10515057 (light), removed and replaced all parts, Unit working properly
James R.
WHIRLPOOL REFRIGERATOR WRF535SMBM00 Icemaker is not cycling properly. Also found a vet fan to be making noise and thermistor to be out of range. Rails to freeze the door also get stuck when you open and close. Unit needs icemaker thermistor rails and evap fan; ordrng 1 12002355 (thermistor kit) and 2 WPW10120018 (slide rail (frz))s and 1 WPW10128551 (evaporator fan motor) removed and replaced all parts unit working properly
Cruz B.
WHIRLPOOL WASHER WTW6700TW1 Inspected and tested unit. Found bearings to be worn out from normal wear, unit will not complete any cycles, found leaking from all soap detergents, can not go into diagnostic, cx stated that unit will keep adding water will not stop, ; ordrng 1 W10364988 (valve) and 1 W10820039 (hub) and 1 WPW10130807 (ring-tub) and 1 WPW10161865 (dispenser) and 1 WPW10172146 (dispenser) and 1 WPW10189966 (cntrl-elec), Installed new parts (bearing, ring tub, cnrtl elec, valve, 2 dispensers hub) into unit. I then tested unit in a normal wash cycle it filled drained spin, ck for codes found none as well no leaks, unit is working as designed
Cruz B.
maytag washer unit will not spin properly and that cntrl elec does not work at times, I then inspected tub and found hub to be worn from normal wear, unit needs cnrtl elec also.
Cruz B.
maytag washer MVWB865GW0 Unit is displaying LF error code, UI is not working properly as well, stated that start button does not always work (hit & miss). Water does not fill tub. Ordering parts UI, VAVLE; ordrng 1 W11135393 (OVERLAY ) and 1 W11165546 (INLET WATER VALVE ), Installed new parts (overlay, inlet water valve) into unit. I then put unit into a diagnostic test mode it completed wash drain spin lock unlocked, ck for codes found none as well no leaks
Cruz B.
frigidaire range FGGF3030PFF Installed new part (cntrl elec)into unit. Found bake cycle not turning on, found broil cycle working fine, ordering igniter for unit. ; ordrng 1 316489403 (ignitor,burner), Installed new part ( igniter, burner) into unit. I then tested unit in a bake and broil cycle it heated fine, unit is working as designed, customer ok repair.
William L.
WHIRLPOOL FREEZER KBLC36FMS replaced condenser fan motor as per cx request, adjusted condenser line, tested ok,
William L.
KITCHENAID REFRIGERATOR KBRC36FMS00 Ran diagnostics on unit, found condenser fan motor intermitently not working properly, gave estimate total $626.59, collected $ 396.59. Parts service fee.; ordrng 2 W10181323 (motor,fan)s,
William L.
WHIRLPOOL DISHWASHER WDT790SAYM1 Checked codes in unit, F8E1, F9E1, F5E2 & F10E2 found error codes for wash pump/motor assy., & dispenser, gave estimate for pump/motor
Kevin M.
WHIRLPOOL REFRIGERATOR WRF736SDAM13 Unit not turning on. I found that there is voltage going to unit but unit not turning on. I removed user interface and found connector not inserted all the way causing user interface to be dead. I inserted connector and unit now tests normal. Informed customer it will take a day to cool back down.
Kevin M.
KITCHENAID DISHWASHER KDPE234GPS0 Unit not draining. I found voltage to drain pump but pump not running. Removed and replaced drain pump W10876537. Tested unit. All tests good.
Kevin M.
MAYTAG DRYER MGDB765FW0 odor coming from dryer on first use. I tested unit all tests normal. Temps are normal and flame looks normal. Venting tests clear. I instructed customer new dryers sometimes have left over machine oil on flame tube and can give off an odor the first couple times of use. Tested unit. All good.
Kevin M.
KITCHENAID ICEMAKER KUIX305ESS1 Ice bin thermistor is working properly. Unit is having a different issue than last repair. A wire on the grid cutter assy has broke. Need to order new grid assy. Removed and replaced grid cutter assy. Tested unit. All tests good. ;
Kevin M.
MAYTAG WASHER MVWC565FW Customer stated unit would not finish cycle. I found loose pulley on gearcase that would cause unit not to finish cycle. I tightened pulley and tested unit. All tests good now.
Kevin M.
WHIRLPOOL WASHER WTW8000BW0 Unit now making a squeaking noise when spinning. I found that the bearing kit was defective and will need to be redone. Also found play in hub and washplate. Ordering parts. 1 W10435302 (bearing) and 1 W10820039 (hub) and 1 WPW10286241 (washplate) Removed and replaced bearing kit, washplate and hub. Tested unit. All tests good.
Kevin M.
KITCHENAID REFRIGERATOR KRFC300ESS01 Found right side door not closing properly and causing air leak. I had to adjust door and gasket to allow door to close properly. Tightened mullion strip. Tested unit. All tests good.
Daniel P.
whirlpool refrigerator WRF757SDEM01 refrigerator noisy and not cooling properly found large chunk of ice directly below freezer fan , frost pattern ok , instructed customer of ice block , removed ice block and verified operation all ok
Daniel P.
WHIRLPOOL ICEMAKER KUID508ESS1 icemaker not making ice , found condenser fan motor not running will order pump ordrng 1 W10609117 (motor-cond), Substituted motor did not fit this unit , used part number from original motor , needs different substitute; ordrng 1 W10124096 (fan,motor), installed new condenser fan motor tested all functions all ok call.
Daniel P.
MAYTAG DRYER MGD5500FW0 dryer has markings on drum found , paint flaking off of drum in random locations called trade partners to confirm parts coverage, Trade partner stated repair not covered , deemed cosmetic issue
Tyler F.
WHIRLPOOL REFRIGERATOR WRX735SDBM04 frost buildup and items freezing. Found customer has a lot of produce in the refer and vent is blocked. Customer has too much food in the unit. Told customer how unit works and how to fix her problem. Display set in Celsius fixed and tested all works good at this time.
Tyler F.
whirlpool freezer WRX986SIHZ00 Customer has concern of frost in the freezer and ice maker is not making ice. Heat treated door seal and tested ice maker all works good at this time time. Set temps for freezer and changed defrost cycle.
Tyler F.
maytag washer MVWX655DW1 unit is making noise. Cycle tested unit and checked for error codes. Found noise is coming from drain pump. Cleared pump and tested all works good at this time
Steven W.
whirlpool refrigerator WRS325SDHZ01 Found evaporator iced up. Put into forced defrost. Heater is working properly. Thermistor is reading properly. Found damper sticking closed. Needs control, damper ( diffuser ). ordrng 1 W11174836 (CONTROL) and 1 W11236848 (DIFFUSER),Replaced diffuser, UI control. Unit is cooling properly. Allow 24 hours before loading food, 2 days for ice, 3-4 days to fill ice bin.
Steven W.
whirlpool dishwasher WDF520PADM7 Ran diagnostics. No error codes. Heater amp draw 7.5 A . Instructed customer to run hot water before using DW, MUST use rinse aid for proper drying per Whirlpool trainer. Complete.
Steven W.
maytag washer MVWB725BW0 Ran diagnostics. No error codes. Found basket hanging up, hub and wash plate splines worn. Needs wash plate, basket hub 1 W10820039 (hub) and 1 WPW10286241 (washplate), Replaced basket hub, wash plate.ran diagnostics- ok. Tested rinse/spin. Fills, agitates, drains,& spins properly.
Steven W.
whirlpool washer WTW7500GW0 9:46, Ran diagnostics. Had f3e2 error code. Ran auto test cycle. Found cold fill valve stuck open. Replaced water inlet valve W11165546, flushed lines. Ran calibration, auto test cycle- passed. Complete.
Isidore A.
kitvhenaid refrigerator KBSN608EPA00 Found and verified compressor fan WPW10139483 and motor WP2188875 noisy ordering parts; ordrng 1 WP2188875 (motor-cond) and 1 WPW10139483 (blade-fan), Removed top panel and old condenser fan and motor. Installed new fan and motor, test ok compressor came on client states compressor noise is a problem . States that compressor runs all the time. I did not verify compressor always running as compressor was off, when I got there.
Isidore A.
whirlpool refrigerator KRFC302ESS00 Found left door mullion W11177238 running a little low going under top bracket order new mullion; ordrng 1 W11177238 (MULLION), Opened left refrigerator door. Removed and Installed new mullion test operation ok at at this time.
Francisco S.
maytag dishwasher MDB7749SBM3 Checked unit found a dead control panel customer also concerned about some lights working intermittently. Unit matched SP #W10732429B and I found corrosion on ribbon connector therefore I contacted WPL tech line Robert. He advised replacing control panel. W10811169 (panel-cntl Removed and replaced part listed, tested ops unit working as designed.
Francisco S.
KITCHENAID REFRIGERATOR KRFC704FSS00 unit was just not making ice. removed and replaced the reservoir. Inspected ice door compartment found broken wires at fill tube heater harness. Will order part to complete repair.;used 1 W11024082 (Reservoir)
Francisco S.
WHIRLPOOL REFRIGERTOR WRT541SZDW00
Francisco S.
maytag washer MVWX655DW1 Unit dust shield was warped up into the cam asm , caused a grinding noise replaced tested ops normal for now; used 1 WPW10427633 (SHIELD) from stock
Jesus C.
KITCHENAID REFRIGERATOR KSS048FTX04 Customer states that unit had a power outage. Need to ch key and make sure everything is working on unit. Checked unit and ran diagnostics and tested all components. Unit is working as design
Jesus C.
JENNAIR REFRIGERATOR KBSD608ESS00 Customer wanted unit checked due to a power outage. Checked unit and ran diagnostics. Tested all components and are working properly. Unit is working as design
Jesus C.
WHIRLPOOL DRYER WTW8040DW0 Customer states that unit is leaving water on unit. Checked unit and found error codes. Ran manual test and found the drain pump not draining. Tilted unit and removed drain pump. Installed new pump and assembled unit. Unit is working as design.F3-E2. Inlet water temp faultF9-E1. Drain pump system long drainF9-E2. Water ring detected pump drained system F0-E3. OverloadF2-E1. UI stuck button. USED 1 WPW10581874 (Pump)
Jesus C.
WHIRLPOOL FREEZER WRT541SZHV00 Customer states that unit has condensation. Checked unit and found the liner not sealed. Removed evap cover and tested the bimetal. Assembled unit and sealed liner. Unit is now working as design.
Jesus C.
maytag dryer MGD9600SQ0 Customer states that unit is not turning. Checked unit and removed top panel. Removed control board and found it burnt. Ordered part. Removed top panel and replaced control board. Ran unit on time dry cycle. Unit is working as design. used 1 WP8546219 (cntrl-elec)
Jesus C.
jennair refrigerator JFC2089BEM01
Hector Z.
jennair dishwasher JDB9000CWS3 part of dishwasher broke off. Replaced upper rails and adjuster. Tested ok.
Hector Z.
whirlpool washer WFW75HEFW Set unit in diagnostic and found a F9E1 code (Long drain), F3E1 code (Water level system error). Washer not draining at all, water sitting on the bottom of the tub. Orderedpump and pressure switch hose.; ordrng 1 W11044559 (hose) and 1 WPW10605427 (pump-water), Replaced pump, pressure switch and pressure switch hose. Ran a quick diagnostic. Tested ok.
Hector Z.
jennair range JGS9900CDS02 Replaced broken ceramic cook top. Tested ok.
Michael M.
jennair refrigerator JFC2290VEP0 Freezer ice drawer rails are frozen solid. Ordering glide rails for ice drawerWPW10170835Cx prefers afternoon time frame. Return appt 7/24/18; ordrng 2 WPW10170835 (glide)s, Removed and replaced glide rails. Ice drawer and right drawer now both slide smoothly and operate as intended. Ice bin drawer was frozen in place again.Used steamer to de ice rails and free drawer up. Steamed all rails. Removed large chunk of ice off rear panel sticking to rear of drawers. All drawers now slide properly and tech increased freezer temp from 1° to 2° in freezer compartment. Job complete
Michael M.
whirlpool range WFG505M0BS3 customer states a brand new unit was installed in her home. She cleaned with stainless cleaner and the front stainless door and drawer panels have tarnished. Someone has cleaned the oven with incorrect cleaner and has tarnished the front door stainless wrap and lower stainless drawer. Documenting with trade partners SR#7722484587 Advised customer to Call manufacturer and request Special concession
Michael M.
kitchenaid washer KDFE104DSS5 Customer states unit will not start. Was unplugged when tech arrived.Tech plugged unit in and clean light blinked 2-2 (lost coms with control)Tech removed and replaced control provided with no change. Ordering new main control W11084330. Removed and replaced main control. Powered unit on and now able to enter diagnostics. Ran rapid advance mode and unit fills, heats, rinses, drains with no issue.Instructed cx on proper use of soap and rinse aid. Unit ops as intended.
Danny G.
kitchenaid microwave KOCE500ESS01 While providing client an estimate He advised me that he has an extended warranty Office needs to make sure to verified and confirm Customer was not aware
Danny G.
kitcheaid dishwasher KDTM354DSS5 Door not closing Found bad door latch Replaced and install door latch Tracks are ok and updated already returning parts
Danny G.
whirlpool washer WTW8500DW0 F3E2 Inlet Water Temperature FaultF5E2 Lid Lock Will Not Lock Or Lid Lock Failure. F2E1 ui button stuck Error codes and won’t close and start a cycle properly and once it gets started unit fills up with water super slow. Put unit into test mode and found error codes above Water is coming out slow And door is cracked on left corner and damper is not working Need to order parts and rs call ; ordrng 1 W10861501 (console), 1 W10861714 (hinge), W11023747 (hinge), 1 W11101421 (lid), 1 W11173599 (VALVE HOUSING ), Broken door lid and bad door hinges Door latch doesn’t work Control panel has a stuck key And valve is not working Replaced and install both hinges and door lid and latch Replaced valve and console Calibrated washer Ran a self test cycle and washer completed with issues No water leaks
Danny G.
kitchenaid dishwasher KDTM354DSS4 Both racks are falling apart building up rust And upper rack is hard to slide out Need to order parts to complete repair ; ordrng 1 W10728863 (dishrack) and 1 W11023966 (dishrack) and 1 WPW10546503 (adjuster), Replaced both dish rack and adjusters Reinstall dishwasher Ran a self test cycle and unit completed with no issues No water leaks Unit is working properly.
Danny G.
whirlpool washer WTW8500BW0 Broken door latch Need to order door latch and rs call ; ordrng 1 WP8572019 (bezel) and 1 WPW10619844 (latch), Broken door latch Replaced latch and bezel Ran test cycle and door is locking and unlocking properly.
Danny G.
whirlpool washer WTW8240YW0 Unit is leaking water Found bad bearing and and leaking water into rotor and stator Need to order parts and rs call ; ordrng 1 280146 (rotor), 1 W10820039 (hub), 1 WPW10178988 (sensor), 1 WPW10419333 (stator), Unit is leaking water Replaced and install bearing kit Reinstall washer No water leaks and unit is spinning properly.
Danny G.
whirlpool refrigerator MFI2568AEB Not making ice Found faulty ice maker Need to order ice maker and rs call ; ordrng 1 W10583817 (icemaker), Not making ice Replaced ice maker Ice maker cycled and filled up with water Advised client to allow 24hrs for a full bucket of ice Unit is working properly.
Patrick C.
whirlpool refrigerator ASD2275BRB00 Customer keeps stating that the ice maker intermittently works. Every time I show up the ice maker is working properly. I think customer is just wanting their fridge replaced. Temperature in the freezer is good, valve is operating. The ice maker could maybe be defective so we will order. Removed and replaced WPW10300022 (icemaker) tested unit all ops checked good.
Patrick C.
kitchenaid refrigerator KRMF706ESS01 Found the unit not cooling in the fridge portion now. Was cooling fine the other day I was here. Kind of weird situation cause it’s the evap frosted over. Complaint of temp last time wasn’t an issue. Needs new evap fan ; ordrng 1 W11087438 (motor-evap), Removed and replaced fan. Wires were all melted. Looks like there was a pinch in wires that caused arc and the parts not to work. Repositioned sensor. Tested unit. All ops checked good
Patrick C.
whirlpool refrigerator WRF992FIFM00 Found the same issue with the unit. Iced up on fresh food evap. Called wpl, spoke to Keisha & Kevin 7722540425. Unit is non repairable
Patrick C.
maytag washer MVWB880BW0 Found the unit giving customer a LF error code. Long fill error. Checked the pressure hose and it is good. No kinks or holes. Checked screens on valve and they were plugged. Cleaned out and showed customer how to do it for next time. Their on well water so it’ll happen again. All other ops checked good
Patrick C.
maytag refrigerator MRT118FFFH00 Found the customer having issues with the unit over freezing and no cool in fridge section. Checked air flow to fresh food and no flow was there. Removed and replaced the evap- fan, Found return vents plugged causing issues. Cleared and tested unit all ops checked good. used 1 WP2315539 (EVAP-FAN)
Raymond H.
maytag washer MHW5500FW1 Upon arrival unit would tumble after cycle was done. Customer had fresh hold option activated. Instructed customer on use and care of unit. Unit functions as designed at time of service.
Raymond H.
whirlpool refrigerator WRT111SFDM03 Upon arrival a piece of packing foam still inside compressor area. And customer worried about crimp on compressor. Removed Styrofoam and instructed customer the crimp was normal. Instructed on proper use and care of unit;
Billy J.
maytag washer MHWE251YG00 customer states unit will walk every couple loads. tested unit and all functions sound normal. put unit in diognosis no error codes and finished with no error codes job complete
Billy J.
kitchenaid dishwasher KDTE104DSS0 customer states unit not washing well sometimes will work and sometimes will not. tested unit, found unit had no error codes but control was glitched out did a factory reset and unit. now function as designed
Billy J.
maytag washer MVWB755DW0 F5 e3 customer states unit not functioning I checked for error codes unit had lid will not unlock error cleared retested in test 51 job complete unit finished with no error codes if recalled pre I.d lid lock job complete
Erick S.
Customer called in stating that their General Electric Washer (GTW330ASKWW) wasn't rinsing properly. Cycled unit and unit engaging but not filling. Tested diagnostics and found unit with error code 6 indicating pressure switch failing. Unit will need new board. Ordering; 1 WH18X25395
Erick S.
Customer called about a Maytag Washer (MVWX655DW0) that's wash cycle would not work properly. Technician cycled unit through test cycle and found long drain error causing it not to wash. Cycled through test cycle and found pump not draining joist humming. Unit has bad pump. Ordering; 1 WPW10581874 (pump-water),
Enrique R.
Technician inspected a Whirlpool Washer (MVWX655DW0) . Customer stated that it was not agitating/completing wash cycle . In diagnostics found f7e1 = basket speed fault , found stripped wash plate , gearcase makes grinding noise. Ordering; 1 W10528947 (drive hub kit), 1 W10721967 (drive pulley), W10902814 (washplate), 1 W11035751 (gearcase)
Enrique R.
Customer called in about a Whirlpool Refrigerator (WRF995FIFZ00) who's icemaker wasn't working. After technician's inspection tech found that icemaker wasn't producing ice and RC was not cooling correctly. Found the RC evaporator is frosting up. Ordering; 1 W10889841 (cover-evap) and 1 W10898228 (icemaker) and 1 W11169503 (CENTRAL ELECTRIC )
Enrique R.
Customer called in about a Whirlpool Refrigerator that's ice maker wasn't working and their seemed to be a cooling issue. After technician's inspection he found that RC evaporator is frosting up , fan motor not working. Ordering; 1 W11033168 (harns-wire) and 1 WPW10389152 (support)
Skyler b.
Technician inspected a Whirlpool Oven (WFG505M0BS2) and found that unit was not sending signal to ignighters. Also found door gasket worn and broken ordering new gasket. Ordering new cntrl elect. Ordering; 1 W11126814 (CNTRL ELECT) and 1 WPW10535778 (gaskt-door)
James M.
Customer initially called in about a leak coming from the left/right corner of her Jenn-Air Refrigerator (JF42NXFXDE02). After inspection of unit Technician found that gasket was not sealing completely. Heated gasket but will not seal. Ordering; 1 W10803131 (gasket-fip)
James M.
Technician found that Maytag Washer (MHW3505FW0) was unable to drain. Checked drain pump and found various coins and debri built up in filter. Learned filter and ran diagnostics test. Pump hummus but does not drain. Ordering; 1 WPW10605427 (pump-water)
Ian B.
Customer had no issues with temp alarm when door switch was taped. Untaped switch and tested. Unit gave over temperature alarm immediately upon opening door after switch had been untaped. During the course of resetting temp alarm cooling was turned off. Had to reset the unit three times to get Cooling to turn on. It looks as though the door switch is intermittently shorting. Need to replace faulty control and door switch. Also temp sensor to avoid immediately setting off. Ordering; 1 W10384183 (thermistor) and 1 W10717833 (contrl-box) and 1 W10755325 (switch)
Ian B.
Customer stated that the temperature of her KitchenAid Refrigerator (KBRP36FMS00) concerned her and that the unit wasn't cooling properly. Tech found unit powered off upon arrival. Powered on and unit began all cooling functions. Found freezer door seal torn. Need freezer door seal for repair. Ordering; 1 2302710 (gasket-fip)
Irvin F.
Tech found KitchenAid Range (KSGG700EBS1) has f2e1. Stuck key error. Units oven light are stuck on form shorted relay. Display board is also extremely hot from shorted display transformer. Need all three boards for repair. Ordering; 1 W10603096 (cntrl-elec) and 1 W10759285 (cntrl-elec) and 1 W10861022 (panl-cntrl)
Ian B.
Tech found that dispenser door does not close due to damage from previous repair company on Jenn-Air Refrigerator (JS48SEDUDW01). Dispenser door flap screw retainer is broken out of molding. This issue requires replacement of entire freezer door. Advised customer that Newer dispenser motor should be installed on the new door to avoid further issues. Ordering; 1 LW10292433 (dor-fip us) and 1 W10546285 (motor),
Irvin F.
Customer stated that there was a leak in back of their Frigidaire Refrigerator (FFHS2611LBH) that keeps freezing up the ice maker. Technician found that ice maker was leaking from rear of housing; Ordering; 1 241798224 (ice maker)
Irvin F.
Customer initially called in because their Maytag Washer's (MVWB765FW1) settings for washes were off and unit wouldn't cycle thoroughly. Technician found the following codes F0/E4-SPIN LIMITED BY WATER TEMP, F3/E2-8NLET WATER TEMP FAULT, F8/E1-LONG DRAIN. the cause of the issue is water.The valves in the wall are not correct hot is cold and cold is hot. The water temp from the source water that’s suppose to be cold is warmer than cool or cold. Ordering; 1 W11135392 (MAIN CONTROL) and 1 W11165546 (VALVE),
Billy J.
MAYTAG WASHER MVWB755DW0 F5 e3 upon arrival unit not functioning I checked for error codes unit had lid will not unlock error cleared retested in test 51 job complete unit finished with no error codes if recalled pre I.d lid lock job complete
Billy J.
kitchewnaid oven KDTE334GPS0 This unit has no model or serial number sticker unit is brand new along with entire kitchen took picture of model number on paper work apon arrival customer states drawer under oven and floor get hot no error codes on file instructed customer this is how oven is designed vents hot air thru bottom
Billy J.
matytag dryer MGDE251YG0 unit making a high pitched noise. removed and replaced bad pulley dryer repair kit retested job complete ; used 1 4392067 (DRYER REPAIR KIT)
Billy J.
whirlpool refrigerator WRT111SFDW02 unit was freezing food in fridge I had 42 degrees in fridge I noticed frost all over freezer I believed air leak was causing freezer to cool more and was freezing food in fridg uninstalled door and adjusted because door not sealing correctly retested job complete instructed customer to give unit 24 hours to get back to normal
Bryan D.
whirlpool dishwasher KDTE204GPS0 Upon arrival customer states dishwasher is not getting hot water or drying the dishes. Noticed cx is not using rinse aid. Explained to customer the importance of using rinse aid for the drying process. Also check to see what line was connected to Dw and found it was connected to the hot water line. Turned on water at sink hot water took about a minute to get hot. Primed hot water. Started dishwasher. Found no issues at this time. Dishwasher water was running hot. Instructed customer to prime hot water at sink while loading dishwasher. No dents dings or scratches caused by tech.
Irvin F.
Customer initially called in about a General Electric Washer (GTW680BSJ3WS) that would start to wash and then would stop suddenly, even after resetting the washer. Upon arrival Technician found the errors; 26, 14, 7, 6, 16, 18, 19/person 3. The units components are testing good the drain motor and pressure switch failed. Pump not ejecting water. Control can’t see water level. Ordering; 1 WH18X26234 (CONTROL),
Bryan D.
maytag dryer MGD8000AG0 Upon arrival customer states lint screen will not go in completely. And it’s broken on bottom. Removed lint housing found lint and debris not allowing screen to fully insert. Removed all lint and debris. Reinstalled housing and new lint screen unit functioning as designed. Customer approves repair at this time. No dents dings or scratches caused by tech.
Bryan D.
maytag washer MVWX550XW0 unit is still leaking but a very small leak. Inspected unit. Ran test cycle. Found no leaks. Checked all hose connections found no leaks. Found leak coming from water knob on wall. No leak with unit. Informed customer they would need a plumber
Dane K.
whirlpool dryer WGD4800BQ Upon arrival the unit was not heating in the gasket was torn. Found a thermal fuse blown not letting voltage go to a igniter. Unit needs new fuse and new door gasket; ordrng 1 3392519 (thermal fuse) and 1 8201711 (adhesive) and 1 W10861521 (seal-door), removed and replaced thermal fuse and door seal using adhesive. Tested unit. Unit functions normal now.
Dane K.
WASHER WHIRLPOOL MVWC565FW1 Upon arrival the unit would fill and drain only. Found the belt snapped. Removed and replaced belt and tested unit. Unit functions normal now; used 1 WPW10006384 (BELT)
Dane K.
FRIGIDAIRE REFRIGERATOR FFHB2750TS Upon arrival unit was not making ice. Removed and replaced ice maker, air handler kit, and fan and tested unit. Unit functions normal now. used 243297606/Icemaker 5303918784/Air Handler
Dane K.
MAYTAG WASHER MHW5500FW1 FOUND UNIT WITH BAD PUMP Install pump Wpw10605427 and tested unit. Unit functions normal.
Dane K.
whirlpool refrigerator WRS315SDHZ00 Upon arrival unit was not dispensing ice cold water on every dispense I am certain products were not getting as cold as the customer would like. Customer had a dampener blocked diverting air flow and circulation of cold air. Showed customer coiled up waterline that acted as cold water tank and show them there is only ability to hold a few ounces of water. Instructed the customer on proper use and care of unit. Unit functions normal
Dane K.
WHIRLPOOL WASHER WTW5840BC0 Upon arrival the unit was making noise and wash cycle. Ran wash cycle and the cam was making grinding noise. Removed and replaced cam W10721967 and tested unit. Unit functions normal now
Douglas P.
Technician found Whirlpool Range (WFE320M0EW1) to have a cracked top. Customer stated that it happened while cooking. No impact marks could be found and therefore Tech could not find any reason to not replace glass top. Ordering; 1 W10472020 (cooktop)
Dane K.
AMANA DRYER NGD4655EW2 Upon arrival the unit was not drying the clothes. Gas valve opened but flame only stayed on for about 15 seconds. Took on reading off of gas coils and they were out of range. Unit needs new coil’s; ordrng 1 WPW10328463 (coil-valve), Removed and replaced gas coils and tested unit. Unit functions normal
Dane K.
FRIGIDAIRE REFRIGERATOR FFHT2021TW Upon arrival of the unit was not cooling. Compressor and all fans running but zero frost pattern. Access sealed system and pulled vacuum. Unit would not hold A vacuum. Unit needs new compressor, evaporator, heat exchanger, and I dryer; ordrng 1 240550945 (COMPRESSOR) and 1 5303918263 (heat exchanger kit) and 1 5303918274 (evaporator kit) and 1 5303918358 (filter-drier w dye) Found leak in evaporator. Removed and replaced evaporator compressor and a dryer and tested unit. Unit functions normal now.
George Y.
WHIRLPOOL WASHER WFW97HEXW0 Found washer f-6 e -2. Check connectors I have 120 volts need to replace main control board. ordrng 1 WPW10374126 (cntrl-elec), Installed new board retested check out ok . Complete. No dents or dings cause by tech.
George Y.
WHIRLPOOL DISHWASHER GU2300XTVS3 Found dishwasher non responsive check power ok it has a bad bi metal needs to be replaced. ordrng 1 W10258275 (bi-metal) Installed bi metal tested check out ok complete . No dents or dings cause by tech.
George Y.
FRIGIDAIRE REFRIGERATOR FFHT1814TW0 Found refrigerator freezer build up with ice causing fan to rub on freezer fan every 2-3 weeks replace defrost timer ok to order part; ordrng 1 5304507171 (control box), Installed new control box testing ok. Complete no dents or dings cause by tech
Douglas P.
Technician found upon arrival that Whirlpool Microwave (WMH31017HZ) to not be heating after further inspection of unit technician also found that the unit has a burnt leg on transfomer. Ordering; 1 W10836753 (transformer)
George Y.
MAYTAG WASHER MVWC565FW0 Found washer working ok put back into diagnostics with Andrew tech support. tested check out ok. Complete no dents or dings cause by tech.
George Y.
whirlpool cooktop WCG97US6DS Found stove top 2knob selectors just turns all the way has a hair line cracks on it need to replace ok to order parts. ordrng 2 WPW10594481 (knob)s, Installed part tested check out ok complete . No dents or dings cause by tech
George Y.
WHIRLPOOL REFRIGERATOR WRT519SZDM02 Found refrigerator fresh food area not getting cold control has been replace tried to shut cooling off non responsive need to reorder control WPW10643378 (cntrl-elec )Installed new board tested check out ok complete .
Kenneth M.
MAYTAG DRYER MGDB835DW4 Found unit working properly. Customer says sensor dry is cutting off to soon leaving clothes wet. Informed customer about the sensors and how time dry may be an option for them. Sensor in the front did check good. Up it is working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Kenneth M.
jennair refrigerator JFC2089BEP01 Cancelled at door
Cruz B.
Technician found door gaskets to be damaged on a Whirlpool Refrigerator (WRV986FDEM01) one is torn the other the magnetic strip is flipped over need to replace door gasket’s door gaskets not sealing causing warm air into unit causing fan to hit ice build up due to air leak. Ordering; 2 W10846057 (gasket-fips)
Kenneth M.
WHIRLPOOL WASHER WFC7500VW2 Found unit not draining. Removed and replaced drain pump. Tested and Unit is now draining properly. Job complete no dents dings or blemishes on or around unit caused by technician. used WPW10465252 (Pump)
Kenneth M.
WHIRLPOOL REFRIGERATOR WRS325FDAM04 Found unit lights not working on both sections. Checked continuity on board and found burnt connector. Removed and replaced led WPW10515058 unit is now lighting in both sections. Unit is cooling properly and found a full frosted evaporator. Customer approves job at this time no dents dings or blemishes on or around unit.
Cruz B.
Technician found upon arrival that Whirlpool Dishwasher DU900PCDGQ4 was leaking from left side during any cycle, this was the only problem with unit. Ordering; 1 W10428023 (pump&motor) and 1 WP3376848 (arm-spray)
Albert P.
WHIRLPOOL REFRIGERATOR WRS588FIHZ00 Found right side of freezer gasket not sealing correctly causing ice formation around ice maker. Reformed gasket with heat and secure gasket to door, removed all ice formation. Retested door and gasket is sealing all the way around with no air leaks.
Erick S.
whirlpool cooktop RCS2012RS07 Found right side element not working due to loose connector at receptacle causing right side not to work. Repaired and secure connector to receptacle. Retested it and it now cycles and heats. Both elements are heating.
Cruz B.
Technician found Whirlpool Dishwasher WDT710PAHW1 was dripping from dispenser assy, and both retainers were missing, ordering dispenser assy, retainers for unit. Ordering; 2 WPW10503548 (retainer)s and 1 WPW10671905 (dispenser)
Erick S.
WHIRLPOOL REFRIGERATOOR WRT541SZDW00 Inspected whirlpool refrigerator . Customer complaining , both compartments not cooling . I diagnosed the unit , the compressor and fan motors are working . No frost pattern . ordrng 1 WPW10507886 (compressor), Installed new parts. Pulled vacuum,recharged system,inspected for leaks and found none. Unit is evap has frost patterns now and is cooling. Unit tested normal ops. used 1 AF1200 (TUBE EXTENSION), and 1 R134A (5OZ)
Erick S.
FRIGIDAIRE REFRIGERATOR FPBS2777RF Cycled unit and found unit over cooling in deli section. Found air tower to sitting correctly causing air to leak out and freezer item. Resecured air tower and gaskets. Retested it and found no air leaks. Unit tested normal,ops.
Albert P.
JENNAIR ICEMAKER JIM158XYRS0 Inspected a jenn airs ice maker . Customer complaining , unit not making ice . I diagnosed the ice maker . Found all components are working . No frost pattern on the evaporator , shorted water level sensor Installed new parts on unit. Pulled vacuum,recharged system,inspected for leaks and found none. Ran diagnostics test cycle and grid now has solid frost pattern and cooling. Unit tested normal ops
Erick S.
FRIGIDAIRE REFRIGERATOR FFTR1821TD Upon arrival found not cooling in either compartment. No voltage to compressor or fans, found stuck timer causing it not to cool. Freed timer and compressor and fans are no running. Unit is cooling job comp. issue persists please order new defrost timer,
Erick S.
WHIRLPOOL REFRIGERATOR WRS322FDAM04 Found ice jam at door chute preventing ice being from being dispensed, cleared jam. Retested dispenses and now it’s dispense both crushed and cube.
Erick S.
FRIGIDAIRE REFRIGERATOR LFSS2612TF Cycled ice dispenser and found motor humming and not turning. Replaced ice bin and motor, retested it and it passed all tests with no errors. used 242221501 (Motor); 241860803 (ICE CONTAiNER)
Enrique R.
amana washer NTW4516FW2 Inspected an amana washer . not completing the cycle . I found the cold water faucet was closed , ( long fill ) . I opened the faucet . Ran a quick wash cycle test . All functions checked normal . No leaks . The customer needed instructions
Enrique R.
WHIRLPOOL DRYER WGD7500GC0 Replaced the gas coils . All functions checked normal at time of service .
Enrique R.
WHIRLPOOL REFRIGERATOR WRX735SDHZ00 Inspected a whirlpool refrigerator . ice maker not producing ice . I found the ice maker , makes ice intermittently , left door switch not working .; ordrng 1 WPW10221048 (spacer) and 1 WPW10300024 (icemaker) Replaced the ice maker and switch spacer . All functions checked normal . No leaks
Enrique R.
MAYTAG WASHER MVWB980BW0 Inspected a Maytag washer . showing error code , not starting the wash cycle . In diagnostics , found f51 error code . The rotor screw was loose , therefore not working . I tightened the screw , ran quick wash cycle . All functions checked normal
Enrique R.
ikea refrigerator IX5BBEXDS00 inspected an ikea refrigerator . not cooling . I found the evaporator fan motor was disconnected by factory . I connected the harness . All functions checked normal . No leaks .
James M.
ge refrigerator GWE19JGLAFBB Found unit with door handlers not attached. Customer couldn’t get them to stay on. Reattached door handles so that they are correct. Also double checked fridge settings and temp and found they system to be working as intended.
James M.
whirlpool refrigerator WRF535SWHV00 Found unit with gapping in freezer gasket. Heated gasket to seal gap. Small portion would not seal. Ordering new gasket. Will return 7-24-18 to install new gasket. ; ordrng 1 W10436252 (frz door gasket(blk) Replaced gasket and unit now seals as intended. No dents, dings, or blemishes on or around unit caused by tech.
James M.
KITCHENAID DISHWASHER KSSC48FTS17 Found unit with bad internal display on control box. Ordering new control box. ordrng 1 WPW10468948 Changed out control box and unit now functions as intended and customer approves. No dents, dings, or blemishes on or around the unit caused by tech.
James M.
whirlpool dryer IGD4400VQ1 Found u it unable to heat. Replaced thermal cutoff and retested unit. Unit still unable to heat. Replaced coils and checked igniter. Found infighter element broken. Replaced igniter and tested unit. Unit not heating. Ordering flame sensor. ; ordrng 1 WP338906 (sensor), used 1 279311 (IGNITOR KIT & BRACKE), 1 279834 (2 COIL GAS VALVE SET), and 1 W10480709 (CUTOFF-TML, Replaced flame sensor. Unit not igniting due to bad timer. Ordering new timer. Replaced timer and tested unit. Unit now ignights as intended. U it is functioning properly and customer approves.
Timothy J.
The tenant in apartment 141 says sometimes the unit does not heat. Currently the unit is working and I can find no problems with the unit. Checked door switches they check ok. Unit is currently working as designed. Instructed customer to move the boxes on top of the vents so the unit can draw in cool air to keep the internal components from overheating,
Timothy J.
WHIRLPOOL DRYER WED4815EW1 Inspected unit and found it has a vent restriction. Found a plastic vent hose behind the unit. Instructed customer to get a better vent hose and that I felt they had a wall restriction. Removed and replaced the heating element, ran a test, checked ok. Informed customer that this could cause damage to the unit or house due to the wrong vent hose in use. Unit operating as designed.; used 1 279838 (ELEMENT)
Ian B.
whirlpool refrigerator WRX735SDHZ00 Tech found that customers GFCI breaker was blown. Reset breaker and unit tested fine afterwards and began all cooling functions. This is an extremely common occurrence in these new GFCI breakers, and not necessarily indicative of a failure in the appliance. Recommended to customer that she have a non-GFCI breaker installed on refrigerator dishwasher and microwave
Ian B.
whirlpool refrigerator WRF757SDEM01 Tech found large chunk of ice stopping ice chute door from closing and offsetting ice bin. Cleared ice build up and unit tests good. Adjusted doors at customer request until level.
Isidore A.
MAYTAG WASHER MVWX655DW1 Tech found central control unit shorted from insect infestation. Need CCU for repair. Unit is in sales floor of store. Consumer and sales department will decide if repair will continue. Part not covered by whirlpool.; ordrng 1 W11116592 (cntrl-elec) , Installed control and calibrated unit. Unit now tests good.
Ian B.
WHIRLPOOL RANGE WFG515S0ES1 Text found that line voltage is shorted in between the spark module and control. From defective relay. Need to replace both spark board and main control. When burners are lit flames are higher than usual, due to improper LP conversion and installation. Need to order conversion components as well. ; ordrng 1 W10170534 (spud-orfce LP) and 1 W10349741 (cntrl-elec) and 1 W10511278 (module-spk) and 1 W10566537 (orifice LP), Installed parts and ran test cycle on both bake and broil. Unit now test good with proper flame levels and no damage to home. Advised customer to allow unit to eat for at least 30 minutes before first use to bake factory coatings
Ethan S.
WHIRLPOOL WASHER WTW5000DW On arriving to the customers home customer stated the unit was making a clicking noise sound lock to be bad replaced last tested job complete; used 1 W10838613 (LATCH)
Ethan S.
WHIRLPOOL OVEN WOS51EC0AB04 Upon arriving to customers home customer stated that glass was foggy needing to order glass whirlpool covered it; ordrng 1 W10827059 (door) and 1 WPW10347596 (glass-door) and 1 WPW10709147 (frame-glas),Replaced parts tested unit unit checks good job complete
Ethan S.
WHIRLPOOL WASHER WTW8500DC customer stated that the unit would not wash them properly put unit into diagnostics found there to be an off balance load in overload code instructed customer on how to load her laundry and referred her back to her using care
Douglas P.
WHIRLPOOL WASHER WTW8900BC0 Customer stated F1 pop back up as soon as I left per the tech manual if line is clear control board needs to be replaced. Ordering board; ordrng 1 WPW10550335 (console) Removed and replaced consul Brian calibration unit seems to be working properly at this time.
Chris M.
MAYTAG WASHER MVWX655DW1 washer would not start or turn on or anything. First I made sure I have proper voltage at outlet which I did then I checked voltage at control board I had voltage coming in but not going across. Replace control board power unit on. I then calibrated unit and ran a systems test everything Checked out good. used W11116592 (CNTRL)
Chris M.
WHIRLPOOL WASHER WFW9151YW00 found front clip to hold Bellow on has came off Causing water to drip down the door.Reinstalled clamp no longer leaking.
Chris M.
WHIRLPOOL REFRIGERATOR WRF990SLAM00 Found 3 problems with the unit. Ice maker e5 code rant test cycle on ice maker not able to complete cycle. Deli temp control is shorted out not coming on and found frost build up in freezer per service pointer W10842568 replacing adapter ; rqstng P&A on 1 W10864518 (adapter), 148.46, 1 WPW10732686 (cover), 113.11, 1 WPW10764668 (ice maker), On today’s visit replaced ice maker and installed new adapter with second fan motor. Also replaced the deli drawer cover/Control. Put all shelving and drawers back in refrigerator is now functioning properly.
Chris M.
MAYTAG WASHER MVWC415EW1 the washer was not filling high enough with water,there for her clothes were not getting washed properly. I first entered washer into diagnostics received off-balance error code and Hey stuck key code.I Cleared codes and then ran a systems test everything checked out good I toggled back and forth between hot and cold water solenoid’s they are engaging and working correctly. I told customer everything checked out good and is functioning properly I also explained To her how the newer wash machines are not like the old ones there water efficient and don’t feel completely to the top like the old ones used to. Also instructed customer on proper loading procedure
Chris M.
FRIGIDAIRE AC FFRE15L3S11 unit will not power up tested and found failed power cord has power to it but nothing at terminal block ; ordrng 1 5304476180 (POWER) their window AC unit would not come on. Customer replaced outlet and I replace power cord. Install new power cord put unit back together powered unit on everything is functioning properly now.
Irvin F.
WHIRLPOOL FREEZER WRB322DMBM00 the unit stopped cooling 10 days ago. Made several temp adjustments. The unit has frost drops around all the air channels. The unit was up against the wall causing poor air flow. The thermostat is not reading properly and the fan sluggish. The lower shelf holder broke in the middle both lower drawers just sit in bottom of fresh section. ; ordrng 1 W10165425 (bimetl-def) and 1 W11024089 (motor-evap) and 1 WP2169142 (evaporator fan blade) and 1 WPW10671238 (rail-centr) Removed power replaced components. Assembled unit. Added power. Unit cycles in. All functions operable.
Irvin F.
MAYTAG WASHER MEDB835DW4 The unit runs for 10 seconds then terminate. Shows line 2 error. All power is correct. Called techline, explained issue. Checked from control good the motor has a bad centrifugal replacing motor. Garret 7722445853 ; ordrng 1 W10806761 (motor-drve) Removed power from unit. Removed panel and drum. Replaced motor. Test passed. Completed assembly. All functions normal.
Irvin F.
WHIRLPOOL DISHWASHER WDT790SLYM3 Upper dish rack is coming off track. Right stopper is bad. Lower dish rack is missing rollers. ; ordrng 4 W10195416V (dish rack wheel)s and 2 WPW10508950 (stop )Installed rack supports. All functions normal.
Irvin F.
AMANA DRYER NED4655EW1 The dryer heater not coming on. Found failed thermal fuse. Replaced fuse ran test check, passed. All functions normal. used 1 WP3392519 (FUSE-THRML)
Irvin F.
WHIRLPOOL WASHER WTW8000BW0 the unit will not operate on large load, or any size load. Checked error code found one: F51-error code-sensor issue. Ran test cycle unit failed to complete test in spin the tub was not spinning. The hub failed. Installed replacement hub. Powered unit ran test passed. All functions normal. ; used 1 W10820039 (HUB)
Irvin F.
WHIRLPOOL DRYER WGD5000DW3 unit is not operating. Confirmed. The idler is stuck. Replaced with dryer kit. Test for operation, passed. All functions normal. ; used 1 4392065 (DRYER REPAIR KIT)
Irvin F.
WHIRLPOOL WASHER WTW5000DW1 the lock/latch assembly didn’t engage in the sensing of a cycle. Said the unit sat in sensing cycle for 30 minutes, cancelled cycle called for service said this happened several times. No error codes found, lock operates no issues in test mode. The splutch is shifting loudly and is noisy. Replaced shifter, cam assem and door latch. Calibrated unit passed. parts replaced all functions normal. ; used 1 W10721967 (CAM), 1 W10838613 (LATCH)
Douglas P.
WHIRLPOOL DISHWASHER WDT710PAHZ1 User interface touch membrane is peeling off need to order interface; ordrng 1 W11116422 (panel-cntl), Removed and replaced control panel unit is working properly.
Douglas P.
FRIGIDAIRE DISHWASHER FBD2400KW9B Control panel on unit is cracked not holding the door handle on properly need to order new control panel; ordrng 1 154667444 (panel) Removed and replaced panel unit is working properly.
Douglas P.
FRIGIDAIRE DISHWASHER FFID2426TD0A dishes not drying. Checked heating element heating element is working properly found customer was not using a rinse aid advise customer they need to use rinse aid in order for dishes to dry properly gave customer sample pack of rinse aid unit is working as designed; Job Cmpltd,
Douglas P.
whirlpool washer WDP340PAFW Unit not washing found wash motor is not working properly needs. To be replaced ; ordrng 1 W10879262 (pump motor), Removed and replaced pump motor unit is working properly.
Douglas P.
whirlpool washer WTW8900BC0 Customer stated F1 pop back up as soon as I left per the tech manual if line is clear control board needs to be replaced. Ordering board; ordrng 1 WPW10550335 (console), Removed and replaced consule calibration unit seems to be working properly at this time;
James R.
whirlpool refrigerator WRX988SIBM03 Unit had e5 error. Installed adapter per service matters and R&R Icemaker. Unit filled cycled and is working properly used W11188383 (Icemaker) W10864518 (ADAPTER)
James R.
KITCHENAID REFRIGERATOR KRFF707ESS01 ad e2 error. R&R IM unit cycled filled and is working properly used W11188383 (Icemaker)
James R.
WHIRLPOOL WASHER WTW8040DW Unit had lid lock codes. R&R lid lock. Calibrated unit. Unit working properly ; used 1 W10810403 (LATCH)
James R.
WHIRLPOOL REFRIGERATOR WRS325FDAM Found solenoid to be stuck. R&R solenoid. Unit working properly; used 1 WP2152713 (SOLENOID)
James R.
WHIRLPOOL FREEZER KRMF706ESS01 Found handle to have set screws stripped out. R&R handle. Unit working properly ; used 1 W10914508 (HANDLE) from stock
Cruz B.
WHIRLPOOL DRYER WED5000DW2 unit will not turn on, then tested for voltage and found 240 at wall out, removed front panel and tested thermal fuse and found it to be bad, replaced bad one with new one from SP (w10909685) reassembled front panel and then tested unit in a high heat cycle it heated fine, cx ok repair. ; used 1 W10909685 (FUSE THRML )
Cruz B.
File # 7722410127 Joel from wp tl said to replace the bake element, installed new cnrtl elec, found same result, unit will not preheat to 350° it will stay stuck on 290°. Ordering part bake element for unit. Bake element is covered under warranty. Bake element is defective ( cracked) reordering new part, cx is going to call in and complain. ; ordrng 1 W10779716 (elmnt-bake), Installed new part (bake element) into unit. I then tested unit in a bake cycle it heated fine, ck for codes found none as well no leaks. ;
William L.
WHIRLPOL REFRIGERATOR WRF736SDAM14 Took pic of right French door outer door skin, dent in door dented outward from inside, referred cx to Whirlpool customer care.;
William L.
WHIRLPOOL DISHWASHER WDT720PADM2 Found top rack very hard to pull out, Replaced top rack rails & rollers, top rack slide function , tested ok, used 2 WP3385089 (track)s 4 W11157085 (RACK WHEELS)s
William L.
MAYTAG WASHER MVWB766FW1 Tested water valves, Unit needs water valve, no cold water flow, ordered water valve, instructed CUSTOMER to filter well water.; ordrng 1 W11165546 (WATER VALVE) Replaced water valve, cleared codes, ran self diagnostics, rechecked code, tested ok
William L.
WHIRLPOOL REFRIGERATOR WRF991BOOM01 Tested all cooling fan functions,thermistors, comp run test, found comp running noisy , ordered comp ordered controls.; ordrng 1 W10276644 (compressor) and 1 W10862400 (cntrl-elec),, unit no longer running at full speed, compresser running with normal operating sound now, checked evap in FF & freezer & ice maker area for ice buildup, found no frost or ice, unit cooling at this time; Found water turn off from previous job, rolled out fridge, turned on water valve at wall angle stop, tested flow at door dispencer, Tested ok
William L.
MAYATG WASHER MVWB835DC3 Instructed on washer functions , deep water wash, normal water levels for washer, balancing loads, with manual, checked for code, found over load code., ran load size calibration, ran self diagnostics cycle, found unit working as designed.;
Tyler F.
WHIRLPOOL REFRIGERATIR WRF736SDAM13 unit is not cooling or making ice. Found unit has sealed system leak and the ice maker is not working due to no cool. Removed and replaced compressor and dryer, vacuumed system and charged with Freon. Tested all works good at this time.; used 6 134A (REFRIGERANT ), and 1 AF1200 (TUBE EXTENSION)
Tyler F.
WHIRLPOOL WASHER MVWB855DC2 unit is not draining. Found multiple error codes for long drain. Removed pump and found debris is causing the slow drain. Tested all works good at this time.;
Aaron B.
WHIRLPOOLL DISHWASHER WDF320PADS3 Tested unit pump motor replaced , the rinse aide dispenser is not working ordered part ; ordrng 1 W10815478 (detergent disp assy) Replace the detergent dispenser assembly test reparations unit is working as designed.
Aaron B.
MAYTAG FREEZER MFI2569YEW0 Unit had a iced over drain needs drain kit part covered per Special Project S38253 Est to replace drain kit trip $115.00 labor 40.00 totaling $155.00 , mr approved est pulled refrigerator out and replaced the drain kit installed , customer is going to defrost unit 2 days operations will drain correct after paid in full check; used 1 W10619951 (TUBE DRAIN)
Aaron B.
WHIRLPOOL REFRIGERATOR KSCS25FJSS Freezer side collecting moisture on the upper left hand side checked liner and gasket bottom and sides liner have gaps filled in the gaps with whirlpool silicone tested ok at this time needs some time to dry ops normal ; used 1 WP482338 (ADHESIVE)
Jesus C.
MAYTAG WASHER MVWC565FW0 Customer states that unit in not washing clothes. Checked unit and found the agitator stripped. Replaces agitator and ran diagnostics. Diagnostics passed. Unit is working as design. used W11161960 (Agitator) W10528947 (Hub
Jesus C.
kitchenaid dishwasher JDB9000CWP3 Customer states that unit rack is not closing. Checked unit and found the upper rack not closing properly. Pulled unit out half way. Removed tracks and installed new tracks. Assembled unit and tested. Unit is working as design. used W11048936 (track) WPW10546503 (adjuster)
Jesus C.
whirlpool washer GHW9250ML2 Customer states that unit is not powering on. Removed panel and checked incoming voltage to filter. Getting 120 vac also getting 120 vac to control board. Checked unit and found the ribbon loose. Tighten connector and tested unit. Assembled unit and tested. Unit is working as design.
Jesus C.
whirlpool dryer WGD8900BC Customer states that unit is making a loud noise. Checked unit and found the idler wheel worn. Also the coils weren’t staying on. Raised top panel and removed drum and installed dryer kit. Removed coils and installed new. Assembled unit and tested. Unit is working as design.; used 1 279834 (2 COIL GAS VALVE SET)
Jesus C.
whirllpool refrigerator GC5SHAXVS02 Customer states filter is not coming out. Checked unit and found filter not inserted properly. Removed filter and installed new. Actuated housing push button and sits working. Unit is working as design
Andrew P.
whirlpool range WFG320M0BB0 Removed and replaced bracket. Tested door ok; Job Cmpltd
Andrew P.
whirlpool range WFG320M0BW0 removed and replaced brackets. Tested door ok
Andrew P.
whirlpool range WFG320M0BB0 Removed and replaced brackets. Tested door ok; Job Cmpltd