Erick S.

frigidaire refrigerator FFHS2611LW Found drain clogged causing it for ice at bottom of freezer and it would leak. Cleared drain and installed heat prob to ensure drain is free. Cycle ice maker and found it double filling. Replaced both ice maker and valve. Retested it and it cycled and with no leaks. Job comp

Erick S.

WHIRLPOOL WASHER WTW4800BQ Cycled unit and could now hear grinding coming from gearcase. Unit has bad transmission causing it not to wash. Installed new parts on unit. Retested it and it passed all tests with no errors. Job comp. used W11035749 (Gearcase) W10721967 (CAM)

Erick S.

whirlpool refrigerator WRT541SZDW00 Found door misaligned causing door not to seal correctly. Realigned both freezer and fridge door. Doors are no sealing with no gaps. Job comp; Job Cmpltd,

Erick S.

GE WASHER GTW460ASJ7WW Cycled unt and found unit with pressure sensor fault causing it not to dean or spin. Accessed pressure and found kink causing error. Removed kink and safely repositioned hose. Retested through test cycle and it passed all tests with no errors.

Erick S.

Cycled unit and found unt with suds error code. Cycled through test cycle and found unit vibrating but not shaking violently. Cust states it happen every cycle. Will need to replace sock absorber to ensure basket maintains stability ; ordrng 1 137412601 (shock absorber) and 1 137412701 (shock absorber), Installed new parts on unit. Retested unit and it passed all tests with no errors.

Erick S.

FRIGIDAIRE REFRIGERATOR LGUS2642LE Cycled ice maker and found it not responding. Re secured harness and pins. Retested it and still not operating. Unit has bad ice maker and will need to be replaced. ; ordrng 1 241798231 (ICE MAKER), Installed new parts on unit. Retested it and it cycled and filled with no errors. Job comp.

Kenneth M.

KITCHENAID REFRIGERATOR KSC24C8EYP02 Upon arrival unit was not plugged in. Unit needs new black revised coated evaporator. Pin hole leak causing no refrigerant to be in system. Ordering evap. Rescheduled customer for Tuesday 7-31-18; ordrng 1 WPW10643261 (evaporator), Installed evap . And access stub. Charged system with 5.25 OZ of R134A refrigerant and tested unit. Unit is now working properly. No leaks found at this time. Pressures checked good. Temps were dropping upon departure. And frost patterns were there. ; used 1 CD8404 ([Alt for AF1200]), 5 R134A (REFRIGERANT), and 1 WPW10143759 (DRIER ASSY)

Kenneth M.

WHIRLPOOL WASHER WTW6600SW2 Found unit would cut off and making sounds while draining. Ordering drain pump . Unit had an old water valve break during diagnosis valve not shutting off the water. Water did flood laundry room and customer had to shut off main water. Customer has a bad water valve to her house. Needs to be addressed. Customer getting both hoses replaced. Rescheduled customer for 7-28-18 AM; ordrng 1 W10536347 (drain pump asm), Installed drain pump and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.

Kenneth M.

MAYTAG MICROWAVE MMV4205DS-1 Customer had bad light bulb. Customer supplied me wi5 bulb number 8206232A. Tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician on or around unit caused b6 technician

Kenneth M.

KITCHENAID REFRIGERATOR KBFS25EVMS00 Found gasket ripping and no sealing properly on right fridge door. Replaced gasket with Pre-ID and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician. ; Job Cmpltd USED 1 W10571956 (GASKET-FIP)

George Y.

WHIRLPOOL DRYER MGD6600TQ0 Found dryer not getting hot found bad thermal fuse. removed and replaced thermal fused. Retested unit, tested ok. No dents or dings cause by tech.; used 1 WP3392519 (FUSE-THRML)

George Y.

JENNAIR DISHWASHER JDB9800CWP2 Customer stated that unit would intermittently leak from left hand side of door. Inspected unit and found old style racks with grinding bearings on bottom rack. Also found tub door seal to be worn in places not providing solid seal. Ordering new bottom racks and door seal. Will return 7-31-18 to install. ; ordrng 1 W10300924V (door seal) and 1 W10822165 (track) and 1 W10822166 (track), Installed parts tested ok complete. No dents or dings cause by tech. Job Cmpltd

George Y.

SAMSING RANGE NE59M4320SS/AA Found range clock lights ok top burners and oven not functioning found a bad house breaker intermently working at times relict breaker a few times unit started working customer instruct to have electrician to repair 50 amp breaker complete. No dents or dings cause by tech

Dane K.

whirlpool washer WTW4800BQ Upon arrival ththe unit was making sound in wash cycle. Found cam warn out. Removed and replaced cam W10721967 and tested unit. Unit functions normal now.; Job Cmpltd

Dane K.

MAYTAG WASHER MVWC565FW1 Unit was installed outside of the power cord that shared a power strip with lights and other appliances. Plumbing location and power requirements are not met toward manufacture specifications.

Dane K.

Upon arrival The unit was not cooling. Found compressor and all fans running but evaporator only had frost pattern on one coil. Unit needs UV dye dryer. ordrng 1 5303918358 (filter-drier w dye), Removed and replaced filter dryer and charged unit. Unit functions normal now; Job Cmpltd.

Dane K.

FRIGIDAIRE RERFIGERATOR FFHT1814QW Upon arrival The unit was not cooling. Found compressor and all fans running but evaporator only had frost pattern on one coil. Unit needs UV dye dryer Removed and replaced filter dryer and charged unit. Unit functions normal now

Dane K.

ge fridge GSS25XSRESS Upon arrival unit was not making ice. Found icemaker feel too frozen. Defrosted fill tube and when I put my steamer and fill tube the field to shot out the back of the unit. Secured unit with silicone so it would not freeze up in the future. Unit functions normal

Dane K.

FRIGIDAIRE REFRIGERATOR FFHT1814QW Upon arrival unit was not cooling properly. Found condenser fan motor not plugged in to do any loose connection at the Redwire. Secure connection and tested unit. Unit functions normal now.

Aaron B.

WHIRLPOOL REFRIGERATOR WRF736SDAW14 Upon arrival unit was not making ice. Ran test 56 and gotten two fault code. Ran test 57 to test icemaker motor and icemaker motor could not complete harvest. Will pick up ice maker and return later today. Unit needs new icemaker; W11188383 (ICEMAKER) Removed and replace icemaker and tested unit. Unit functions normal now.

Bryan D.

KITCHENAID REFRIGERATOR KSC24C8EYY02 Upon arrival fridge is cooling. Customer states previous company diagnosed as a leak at evaporator. Charged the system and told him they couldn’t work on it cause it was still under manufacture warranty. Found leak at evap. Ordering evaporator. ordrng 1 WPW10239732 (evaporator), Evacuated system. Removed and replaced evap. Pulled deep vacuum unit held vacuum. Charged unit to specs. Found no leaks. Unit functioning as designed.

Bryan D.

whirlpool rerfigerator WRS322FDAW04 Customer states too much ice is being made. Removed and replaced arm extension. Unit functioning as designed. No dents dings or scratches caused by tech. used WP2304354 (Arm)

Bryan D.

whirlpool microwave KEMS308GSS2 Pulled unit found power at terminal block. Unit has lights when door opens but no display. Unit needs a new control board. Control board is discontinued. Informed customer that parts were not available.

Bryan D.

kitchenaid refrigerator KSRP25FSSS01 Customer states ice is still stuck together. Ordering ice chute. Found no debris stopping door to seal properly. Inspected door seal. Door is sealing properly; ordrng 1 WP2180353 (door-chute), Removed and replaced door chute. Unit functioning as designed. No dents dings or scratches caused by tech.

Bryan D.

maytag washer MHW5500FC0 Upon arrival customer states the drain pump is constantly running and door won’t open. Inspected unit. Customer had small,load said she used three soap pods. Unit is stuck in a soap lock out. Removed pressure hose cleared codes tested unit in diagnostics unit showed over suds code. Cleared codes ran unit. Unit was full of soap. Instructed customer to run unit to clear soap. Found no other issues at this time. Unit functioning as designed.

Bryan D.

Bryan D.

whirlpool refrigerator WRX735SDHZ00 Ice maker isn’t working. Tried to harvest ice maker. Ice maker would not start. Removed and replaced ice maker. Jumper ice maker. Ive maker functioning as designed filter cover was broken upon installation of unit. Ordering a filter cover. Removed and replaced filter cover. No dents dings or scratches caused by tech. used WP67006331 (cover-filt)

Billy J.

kitchenaid dishwasher KDFE104DSS5 upon arrival customer stated unit is dead and won’t power on I have no voltage to unit unless u turn on garbage disposal refered customer to electrician dishwasher working as designed when power is sent to unit job complete

Billy J.

Customer states something is loose in unit stated it sounds like a Cadillac and only happens every couple days tested unit again no sound no issue I checked unit for error codes and no error codes I put unit threw diagnosis and sounds completely normal removed and replaced suspension rods job complete used W10820048 (SUSPENSION)

Billy J.

whirlpool refrigerator WRS526SIAH00 upon arrival removed and replaced icedoor and cam unit still needs cams for fridge and freezer door ordering ; ordrng 1 W10876198 (cam-door) and 1 WPW10248011 (cam-door) and 1 WPW10248015 (cam-door) and 1 WPW10412762 (cam-door), Removed and replaced all cams customer inspected and is happy with repair job complete

Billy J.

whirlpool microwave WMH31017HS0 unit was completely dead removed and replaced control and switches tested and unit took almost 2.30 to heat a cup of water but it was heating but not heating correctly no techline can’t determine witch other components were damaged W10850446 W10754299; ordrng 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg), Removed and replaced heating components retested job complete unit heating as designed

Raymond H.

whirlpool oven WGG745S0FS02 Upon arrival unit was disconnected per whirlpool. Reconnected unit and had no gas coming out of regulator. Had gas from home. Needs regulator and then rediagnose. Replace gas valve WPW10546238 and tested unit unit functions normal now.

Raymond H.

whirlpool washer WFW85HEFC1 Upon arrival door would be locked and not unlock, inspected and found loose strike. Secured strike and tested unit still acting up. Measured resistance per test and door lock out of range, also found burnt marks on control. Needs control and door lock. ordrng 1 W11201290 (CONTROL) and 1 WPW10443885 (door lock), Replaced control and door lock. Tested unit. Unit functions as designed.

Raymond H.

frigidaire dishwasher FFBD2412SS0A Upon arrival unit was Frigidaire dishwasher. Contacted Robert and asked what coverage was for this unit and was told we could not service the unit. Told customer they need to contact their warranty company

Raymond H.

whirlpool refrigerator MFD2561HES Upon arrival unit freezing things. Temp at 25F when set to 38. Needs harness and damper.; ordrng 1 67005417 (harns-wire) and 1 WP67003903 (control- d), Replace wiring harness and damper control. Tested unit unit functions that designed. Temps need to regulate back to normal

Raymond H.

whirlpool dryer WGD5000DW3 Upon arrival motor was locked up causing belt to break. Needs motor, wheel, and repair kit.; ordrng 1 279827 (motor!dryer) and 1 4392065 (dryer repair kit) and 1 WP694089 (wheel), Replaced motor and wheel. Installed dryer repair kit. Tested unit. Unit functions as designed.

Raymond H.

whirlpool oven WGG745S0FS02 Upon arrival oven getting too hot. Ranged unit and got 380 high and 320 low. Contacted Andy SR7722598303 and discussed. Temps are ranging normal, verified no fault codes on unit, unit is functioning as designed.

Raymond H.

whirlpool washer WTW5000DW1 Customer having intermittent noises that could not be verified but I did hear the squeak / squeal on videos. Ordering parts. ; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt) and 1 WPW10006487 (motor-drve), Replaced gearcase, motor, drive pulley and belt. Calibrated and load tested unit. Unit functions normal now.

Patrick C.

WHIRLPOOL DRYER WGD7500GW0 Found the unit having issues with the heat. Not drying like it used too. Checked the unit out and it was short cycling and mis firing. Needs new coils. Removed and replaced from stock. Tested unit. All ops checked good ; used 1 279834 (2 COIL GAS VALVE SET)

Patrick C.

WHIRLPOOL WASHER WTW7500GW0 Found the unit having issues unit going off balanced. Checked level and that was all good. Suspension was good not weak but the left front was popped out of place. Reinstalled and secured. Tested unit. All ops checked good.

Patrick C.

WHIRLPOOL WASHER MVWB835DW3 Found the customer having issues with the unit making a noise. Checked the washer out its upstairs in a drain pan. Feet are not adjusted. Adjusted feet. Rotor was definitely rubbing the drain pan. Instructed customer on use and care. Tested unit in auto test all ops checked good

Patrick C.

WHIRLPOOL REFRIGERATOR WRF993FIFM00 Found the unit having issues with the cooling. Yesterday the unit seemed to not be cooling when I arrived today. It works. Seems to be cooling. Entered step 40 and the compressor wouldn’t shut off. Buzzing. I believe it’s intermittently working. Control version 5.0 needs new control as well ; ordrng 1 W10903340 (compressor) and 1 W11169503 (CONTROL), Removed and replaced parts.vacuumed and recharged. Used clean hoses and manifold while charging. Tested unit. All ops checked good ; used 1 FREON R134 (5.0 OZ)

Patrick C.

WHIRLPOOL WASHER CHW9060AW0 Found the unit changing from free wash to paid wash. Unit doesn’t have coin slot nor card reader. Needs new ui; ordrng 1 WPW10726640 (cntrl-elec), Removed and replaced part. Tested unit. All ops checked good

Ian B.

WHIRLPOOL REFRIGERATOR WRF535SMBM00 Tech installed parts and there was a noticeable difference in the amount of noise. Unit now test good.

Patrick C.

MAYTAG WASHER MVWX655DW1 Found the unit having issues with no water entering machine. Water supply is good. Checked error code and none stored. Took a look at the valve and found the white neutral out of molex at the control. No voltage getting to valve. Reconnected and secured connection. Tested unit. All ops checked good

Ian B.

MAYTAG WASHER MVWX655DW0 Tech found gear case driveshaft broken. Basket hub are damaged. Installed W11035751 (gearcase) W10528947 (hub) and W10721967 (drive pulley) re calibrated, Unit now test good in automatic test mode and high-speed spin.

Patrick C.

WHIRLPOOL REFRIGERATOR WRX735SDBM01 Found the unit having issues with a noise. Buzzing noise. Sounded like it was coming from the condenser fan. Checked it out and it was actually coming from compressor needs new one. 1 W10507884 (compressor), Removed and replaced compressor. Vacuumed and recharged. Tested unit. All ops checked good ; used 1 CD8404 ([Alt for AF1200]), and 1 FREON R134 (5.2 OZ

Andrew P.

KITCHENAID REFRIGERATOR KSSC48QMS01 Found unit UI blank. Turned off unit and reset. UI came back on. Unit temp was off. Compressor was too hot to touch and would make a vibrating and shuddering noise. Checked drain pan and it is completely corroded. Recommend to replace comp and pan heater and control. Ordering 1 EDR5RXD1 (filter) and 1 W10841139 (compressor) and 1 WP2186494B (cap-filter) and 1 WP2316878 (heater-pan) Installed parts listed. Recharged unit to 7.75 oz r134. Control board that was ordered was wrong control. Need to order correct control and install on Monday. ; ordrng 1 W10818296 (cntrl-elec), Removed and replaced control. Unit is cooling fine. Compressor and all fans are running good. Checked drain pan and no water leaked. Checked all solder joints and no dye.

Ian B.

WHIRLPOOL DRYER MEDC300BW0 Tech found blower fuse shorted. Replaced WP3392519 FUSE from truck stock. Timer motor is shorted and needs to be replaced. Need timer for repair. Tech installed WPW10185982 timer. Unit now test good.

Andrew P.

WHIRLPOOL RANGE WFG320M0BB0 Installed door glass brackets tested door ok; Job Cmpltd 2 W10883496 (W10883496 (bracket))s

Andrew P.

WHIRLPOOL RANGE WFG320M0BW0 Installed door glass brackets tested door ok; Job Cmpltd,

Andrew P.

WHIRLPOOL RANGE WFG320M0BW0 Installed door glass brackets tested door ok; Job Cmpltd, 2 W10883496 (W10883496 (bracket))s

Andrew P.

WHIRLPOOL RANGE WFG320M0BB0 Installed door glass brackets tested door ok; Job Cmpltd, 2 W10883496 (W10883496 (bracket))s

Aaron B.

WHIRLPOOL RANGE WFG320M0BB0 Installed door glass brackets tested door ok; Job Cmpltd 2 W10883496 (W10883496 (bracket))s

Timothy J.

AMANA WASHER NTW4516FW1 8-5(hot and cold water reversed), 5-2(lid lock fault). Tested unit and found the latch bezel and strike were not aligned correctly and there is a bunch of junk in the lid switch. Cleaned switch and tested. Switch still doesn’t work. Unit needs a new lid switch.Unit is in a warehouse and is not connected to water so I can not determine the previous state of the water valves. Replaced W10838613 latch and tested OK.

Andrew P.

WHIRLPOOL RANGE WFG320M0BW0 Installed door glass brackets tested door ok; Job Cmpltd, 2 W10883496 (W10883496 (bracket)s)s

Andrew P.

WHIRLPOOL RANGE WFG320M0BB0 Installed door glass brackets tested door ok; 2 W10883496 (W10883496 (bracket)s)s

Timothy J.

WHIRLPOOL WASHER WTW4800XQ2 Inspected unit and found the following codes. 7-7(motor not able to reach target RPM), 7-1(basket speed sensor fault). Ran a service test. Unit passed without fault. Checked the actuator and found it operating as designed. Ran unit on spin and found it performing normally. Unit is connected to a grounded polarized outlet (118vac). Called WPTS and spoke with them. They asked me a few questions and had me do a few tests. They feel it is probably usage either the particular load or the amount of detergent used. (This unit is not an ‘he’ unit) Ran the unit on a medium wash level cool normal wash.

Andrew P.

WHIRLPOOL RANGE WFG320M0BB0 Installed door glass brackets tested door ok; 2 W10883496 (W10883496 (bracket)s)s

Andrew P.

WHIRLPOOL RANGE WFG320M0BW0 Installed door glass brackets tested door ok; Job Cmpltd, 2 W10883496 (W10883496 (bracket)s)s

Timothy J.

WHIRLPOOL WASHER WTW5700SW0 Installed lid switch. Tested unit. Unit checks ok

Andrew P.

WHIRLPOOL RANGE WFG320M0BB0 Installed door glass brackets tested door ok; 2 W10883496 (W10883496 (bracket)s)s

Andrew P.

WHIRLPOOL RANGE WFG320M0BB1 Installed door glass brackets tested door ok; 2 W10883496 (W10883496 (bracket)s)s

Timothy J.

MAYTAG WASHER MVWC565FW1 Installed motor and tested with a service cycle. Motor sound s much better than the original

Andrew P.

WHIRLPOOL RANGE WFG320M0BW0 Installed door glass brackets tested door ok; 2 W10883496 (W10883496 (bracket)s)s

Andrew P.

WHIRLPOOL RANGE WFG320M0BB0 Installed door glass brackets tested door ok 2 W10883496 (W10883496 (bracket)s)s

Timothy J.

KITCHEN AID REFRIGERATOR KFIS29BBMS03 Inspected unit and found I had forgotten to connect the LEDs on the top cover before reassembly. Removed top cover and made connection. Unit checks ok.

Andrew P.

WHIRLPOOL RANGE WFG320M0BB0 Installed door glass brackets. 2 W10883496 (W10883496 (bracket))s Installed door glass brackets. Tested door ok;

Aaron B.

KITCHENAID REFRIGERATOR KRFC704FSS00 Unit lost cooling in both compartments.Tech found unit not cooling at all. Lights function and door water dispenser still works.Entered diagnostics and tried service test 40.compressor did not engage.Unplugged unit and listened to compressor upon resupply of power. Compressor attempts to start slowly and then stops. Sealed system issue. ordrng 1 W11025999 (compressor), Bad compressor Replaced compressor and completed sealed system repair Ran cooling test And unit started to cool in both section while being in test mode Advised to allow 24hrs for unit to reach proper temp

Danny G.

WHIRLPOOL DRYER MGDB765FW0 Pins stuck between drum and door. Found some type of laces stuck between the drum. Removed and reinstall front panel Test dryer unit is heating and working properly

Danny G.

jennair range JGS8860BDP17 Shaft on burner is broken Found broken shaft Provided cod estimate to client Client agreed to get unit repaired. Replaced valve 74011867 Reinstall control panel Turn gas and power back on No gas leaks All burners are working properly.

James M.

KITCHENAID REFRIGERATOR KRSF505ESS00 Opened rear panel and found ice blockage covering fan blades causing them to make noises and not spin correctly. Used steamer to defrost freezer and uninstall fan scroll. Installed new fan scroll and unit functions as intended

Danny G.

Building up frost Need to order main control to update software version and evap cover ; ordrng 1 W11099702 (panel-ui) and 1 W11167902 (EVAP COVER) and 1 W11169516 (MAIN CONTROL), Unit is not cooling Found evap full of frost and ice Used steam gun to defrost evap and cover Replaced and install new evap cover and main control.

James M.

Unit was unable to drain. Replaced WPW10605427 drain pump and tested unit. Unit now functions as intended.

Michael M.

maytag dryer MGDX655DW2 Dryer makes loud bangin noises while spinning. Removed and replaced rollers belt and tensioner. Unit ops as intended with no noises job complete; used 1 4392065 (DRYER REPAIR KIT)

James M.

KITCHENAID REFRIGERATOR KRFF507EWH01 Customer stated that unit had warmed in the fridge department. She stated that she had found the fridge door not closed all the way. Checked unit and found no gapping or air leakage. Checked doors and found handles loose. Tightened handlers and tested unit. Unit is functioning as intended

Enrique R.

AMANA DRYER NGD4655EW2 Inspected an amana dryer. Customer complaining, unit not heating/powering on. I found a shorted thermal fuse. I replaced WP3392519 fuse. tested All functions checked normal.

Michael M.

whirlpool refrigerator WRS325FDAM04 Customer showed tech a broken fresh food side shelf. Ordering shelf WPW10276348. Removed and replaced glass shelf. Unit ops as intended.

Michael M.

whirlpool dishwasher WDT720PADM3 Customer states soap door doesn’t stay shut and drops soap onto floor of tub Tech verified bad water valve. Lead tech ordered Valve 1 W10872255. Removed and replaced valve. Unit now fills and rinses and drains as intended.

Enrique R.

JENN-AIR OVEN JES1750ES0 Replaced W11107275 blower motor on a jenn-aire oven. The unit was displaying f8e0 error. Now all functions work as designed.

Michael M.

jennair refrigerator JFFCC72EFS00 Customer states fridge temps are too high Tech found rear evap cover frozen over. No air flow to upper unit. Used steamer to remove ice build up. Evap fan is not functioning. Unit was solid ice. Removed all ice with steamer and found a package of Sargent cheese had fallen out of deli drawer and covered drain.Removed and installed new evap cover assembly. All fans work advised customer to give time for unit to get too temp. Unit ops as intended

Jesus C.

maytag dryer MGDC215EW1 Customer states that unit shuts off after it makes a puff sound. Checked unit and ran unit cycle. Raised top panel and inspected for any loose connections. Jumpers out door switch and tested coils verified good gas flame. Assembled unit and checked outlet. Found the upper outlet not supplying proper voltage. Unit is working as design.

Jesus C.

whirlpool dishwasher WDF310PAAS3 Customer states that unit is not draining. Checked unit and found drain pump humming. Removed drain pump and found a piece of glass obstructing pump. Removed debris and assembled unit tested. Unit is working as design.

Jesus C.

whirlpool washer WTW5810BW0 Customer states that unit was continuously restarting. Checked unit and ran diagnostics found error code. Diagnostics passed and ran service pointer W10683100. Reran diagnostics and passed no error codes. Unit is working as design. Authorization code WFR5PFREPL1. F2-E1. Stuck button

Jesus C.

whirlpool dryer WHD5090GW0 Customer states that unit is not heating. Ran diagnostics and no error codes found. Removed top cover and components tested good. Diagnostics would not advance from S00 to S01. UI was not responding to ordered test commands. Ordered parts. Sr#7722504834John1-323-315-0454; ordrng 1 W11089031 (cntrl-elec) and 1 W11239098 (CNTRL-ELECT), Customer states that unit is not heating. Ran diagnostics and no error codes found. Removed top cover and components tested good. Diagnostics would not advance from S00 to S01. UI was not responding to ordered test commands. Ordered parts. Removed top panel and removed UI board. Installed new parts and tested. Unit is not heating. Couldn’t call techline die to cell phone reception.

Jesus C.

kitchenaid dishwasher KUDS30SXSS2 Customer states that unit is not working. Checked unit and rand diagnostics found error codes. Pump motor was humming during wash cycle. Removed rack and assembly. Cleared debis on pump and cycled it. Assembled unit and it’s working. Unit is working as design.

Enrique R.

WHIRLPOOL REFRIGERATOR WRX735SDBM00 Inspected a whirlpool refrigerator. Customer stated ice maker stopped working. I replaced the W10882923 ice maker and adjusted the right hand door. All functions checked normal.

Jesus C.

kitchenaid refrigerator KRFF507EBL01 Customer states that unit is not cooling. Checked unit and found the evaporator iced up. Removed drawer and cleared all ice evap cover. Removed cover and used steamer to removed all the ice in evaporator. Removed harness and installed new parts. Assembled unit and instruct customer on proper temp settings. Unit is working as designed. used W11033168 (Harness) W11032800 (Freezer Harnes)

Enrique R.

KITCHENAID REFRIGERATOR KRFF507ESS01 inspected whirlpool refrigerator. Customer complaining, RC not cooling. I found the fridge evaporator is frosting up, fan motor not working. Replaced the W11033168 wire harness and WPW10389152 support. All functions checked normal at time of service.

Jesus C.

KITCHENAID REFRIGERATOR KBSN608ESS00 customer states that unit is not cooling. Removed drawer and found the return vent iced up. Called trade partners and documented findings. I have done everything techline has ask to do. This is happening due to door been left open.

Erick S.

Cycled unit and found light flickering while cycling. Found loose connector at door switch causing light to flicker. Re secured all connectors at switch. Retested it and now it cycles and heats with no errors.

Aaron B.

kitchenaid refrigerator KSSC48QVS10 Unit ice maker overflowed needs new ice maker ordered parts; ordrng 1 W11126009 (icemaker), Unit ice maker over flowed , replaced the ice maker , refrigerator is hooked up to an R O blaster water system , I instructed that water pressure is crucial to the valve to snap shut and reverse osmosis systems can cause the water valve not shut all the way and cause leaks so customer is instructed that this could be a possibility of why the water cascading down the icemaker unit is working as designed as of right now;

Erick S.

WHIRLPOOL REFRIGERATOR WRF555SDFZ07 Found bin misaligned with auger Causing it not dispense crunch ice and gears to slip. Realigned and secured bin in proper position. Retested unit with Customer and unit is now dispensing both crushed and cube.

Francisco S.

whirlpool washer WFW75HEFW0 Customer states unit was making noise on final spin and she stated it was shaking violently. Noticed shipping bolts were not removed on installation of unit causing unit to shake excessively. Removed shipping bolts and tested ops customer approves functions unit is working as intended

Francisco S.

whirlpool refrigerator WRF560SEYM05 Customer states unit was not dispensing water nor producing ice. Found water reservoir iced up. Defrosted reservoir with steam gun and asked customer to leave unit off for 24 hours to allow unit to thaw out completely at reservoir and water line. Unit working as designed at this point

Francisco S.

whirlpool washer MVWC416FW1 Customer stated unit was clicking repeatedly. Proceeded to entered diagnostics and retrieved error code f5 e2. Entered manual test mode and attempted to lock/unlock door test failed. Checked connections at main control board visual inspection passed. Removed and replaced part listed from truck stock. calibrated unit, and then tested ops unit working as intended.; used 1 W10838613 (LATCH)

Chris M.

whirlpool refrigerator WRF560SMYM05 Freezer needs to be defrosted, water filter not needed customer ask for air filter but did know they already had . Explained use and where to install air filter. Customer well defrost and call back if service still needed Customer was out of town did not defrost, as recommended, per prior visit. Found refrigerator turned off and defrosted fan came on, ok no noise. Test thermistors ok, checked seals per service pointer W10875533 insufficient cooling and service pointer W10758831B frost build up ok at this time. Customer instruct to let refrigerator Stabilize 24 hours.

Isidore A.

kitchenaid dishwasher KDTE254ESS2 Found touch panel intermittent worked for 1 of 3 attempts.Removed front panel and old user interface. Installed new interface and test control operation, ok. used a W10902370 (panel-cntrl)

Isidore A.

kitchenaid microwave KCMS145J551 Found latch assembly broken parts NLA no parts listed to order

Isidore A.

overflow not verified. Cleared codes test washer operation not new codes found . Customer customer state water coming from door verified what was left over from a pod was on bottom of door to seal causing seal failure explained to customer wiping bottom of door and not to use pods as pod may not be dissolved in large loads

Isidore A.

maytag dryer MDG3000AWW Found igniter cracked/open removed old igniter installed new . Test dryer operation ok at this time; used 1 279311 (IGNITOR KIT)

Steven W.

maytag dryer MGDB755DW3 Found some clothing riding on edge of drum causing vibration, removed top panel and front panel. Removed sipper that got wedged in drum. Reinstalled drum and front and top panels. Test dryer operation ok at this time

Steven W.

whirlpool refrigerator WRS325FDAM04 Found condenser fan motor connector loose. Recrimped terminals, cleaned condenser. Adjusted controls. Unit is cooling properly. Allow 24 hours for temps to stabilize.

Steven W.

whirlpool range MGR6600FZ0 Found RF burner igniting intermittently. Orifice is not clogged. Ran welding tip cleaner through orifice. All burners are igniting properly.

Steven W.

whirlpool refrigerator WRS325FDAW04 Found all LEDs out. Replaced AC/DC LED. RC side lit up bright( both LEDs ), FC LED dim. Stopped working. Found AC/DC LED smells burnt. Needs all 3 LEDs.; ordrng 2 WPW10515057 (light)s and 1 WPW10515058 (light), Checked all LED wiring- checked ok. Replaced AC/DC, DC FC,RC LEDs. Lights are working properly.

Steven W.

whirlpoool refrigerator WRF535SMBM00 Found RT RC gasket not sealing. Also mullion sweating. Reconnected mullion rail connector. Needs RC RT gasket.; ordrng 1 W10571956 (gasket-fip), Replaced RF RC door gasket. Used heat gun to remove wrinkles. Advised customer to leave RC doors closed at least 4 hours before opening. Instructed customer to clean condenser every 3-4 months. Complete.

Tyler F.

maytag washer MVWX655DW1 Customer states unit will not drain and spin. Checked for error codes, no codes. Cycle tested and calibrated all works good at this time.

Tyler F.

maytag washer MVWC425BW1 Customer states unit is not spinning or finishing the cycle. Found belt came off motor pulley. Fixed and calibrated all works good at this time.

Tyler F.

WHIRLPOOL ICEMAKER WRS325SDHB Customer states unit is not making ice fast enough. Cycled ice maker, ice maker is working to specs. Found freezer and refer temps set bellow recommended. Set temps colder and told customer production will speed up depending on how much they are in and out of unit. All works good at this time

Tyler F.

KITCHENAID REFRIGERATOR KRFF707ESS01 Found compressor running, not cooling. Unit has 5 year sealed system warrenty. Needs compressor, drier, RC, FC evaporator. Has possible leak. ordrng 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator), Customer states unit is no cool. Found leak in the fresh food evaporator. Removed and replaced evaporator compressor and dryer. Vacuumed system and charged with Freon. Tested all works good at this time.

Tyler F.

maytag washer MHW5500FW0 Customer states unit is leaking. Cycle tested unit and checked for leaks. Found possible leak from customers drain. All works good at this time

Tyler F.

maytag dryer MGD5500FW0 Customer states the vent trap in the dryer is missing one of the flaps. Reinstalled flap and tested all works good at this time

Tyler F.

maytag refrigerator MFC2062FEZ01 Customer states frost in the freezer. Found door seal is not sealing with the cabinet. Heat treated seal all works good at this time.

Tyler F.

kitchenaid refrigerator KRFF707ESS01 Customer states unit is not cooling in refer compartment. Found frozen evaporator. Ordering evaporator harness in stock. Customer to defrost 24 hours with doors open before arrival. ordrng 1 W11033168 (harns-wire), Removed and replaced evaporator harness tested all works good at this time.

Tyler F.

WHIRLPOOL WASHER WTW5000DW1 Customer states the unit is making noise and not washing the clothes very well. Checked for error codes, no codes. Cycle tested unit and calibrated all works good at this time. Customer was overloading machine.

Tyler F.

MAYTAG DRYER MGDC300XW3 Customers unit is making noise and not drying. Found blower wheel is broken off of motor and sleeve is stuck. Ordering blower wheel Nd motor in stock.; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel), Removed and replaced blower wheel and motor. Tested all works good at this time.

Tyler F.

MAYTAG WASHER MHW4200BW1 unit is leaking from the bottom. Checked door seal and cycle tested unit. Found dispenser through the door boot was out causing leak. Fixed and tested all works good at this time.

Tyler F.

maytag washer MHW4200BW1 unit is leaking from the bottom. Checked door seal and cycle tested unit. Found dispenser through the door boot was out causing leak. Fixed and tested all works good at this time.

Kevin M.

WHIRLPOOL WASHER WTW7000DW3 Customer is getting cabinet rattle from top panel. I removed top panel and reinstalled. I tightened top panel all the way and adjusted leveling feet. All tests good.

Kevin M.

WHIRLPOOL REFRIGERATOR WRF993FIFM00 Customer said RC evaporator was frozen over causing warm temps. Customer had unplugged unit to defrost. I checked software ver of board and it was 800. I did find that the closers on both doors are not operating properly. Removed and replaced door closers W11179355 and bushings W11159608. Tested doors. All tests good.

Kevin M.

WHIRLPOOL REFRIGERATOR WRF992FIFM00 Unit not making ice. I put unit into diagnostic cycle and am not getting movement from door ice maker. Failed ice maker motor. Also while in diagnostic I found that the thermistors are reading off due to old software on main control. Unit also needs main control with newest software version. Removed and replaced ice maker W10898228 and main control W10865825. Tested unit. All tests good.

Kevin M.

WHIRLPOOL WASHER WFW95HEDC0 Water not draining from door boot. I found holes on door boot not aligned with drain holes on outer tub. Adjusted door boot alignment so water can properly drain from boot. Tested unit. All tests good.

Kevin M.

WHIRLPOOL DRYER LGB6300LW0 found door switch stuck in closed position. Failed door switch WP3406107. Removed and replaced door switch. All tests good.

Kevin M.

whirlpool refrigerator WRX988SIBM01 Estimate: trip covered under 30 day recall, labor $80.00 parts $ 345.31 tax $25.90 total $451.21. Unit not defrosting FC evaporator. I put unit into diagnostic test mode and found that the computer thinks bi-metal is opening and closing randomly. Need to replace main control and evap fan with harness to be sure to correct issue. Customer will defrost unit before repair. ; ordrng 1 W10807590 (cntrl-elec) and 1 W11032800 (motor-evap),Unit not defrosting FC evaporator. I put unit into diagnostic test mode and found that the computer thinks bi-metal is opening and closing randomly. Need to replace main control and evap fan with harness to be sure to correct issue. Removed and replaced main control and evap fan motor with harness.

Kevin M.

whirlpool range WFG515S0ES1 Front burners not igniting. Failed burners and caps. Removed and replaced burners and caps, I also adjusted flame size down a little to help. Tested unit. All tests good

Kevin M.

amana washer NTW4516FW1 Making noise in spin cycle. I tested unit and found harness hitting back panel under vibration. I secured harness. Tested unit. All tests normal.

Daniel P.

maytag washer MVWX655DW0 Unable to remove washplate will need to break off on return visit ordrng 1 W10752187 (screw) and 1 W10902814 (washplate), washer is not washing or rinsing, found gcase and hub splines stripped , washplate frozen onto splines , replaced gcase , hub , washplate and screw tested all ok call completed

Daniel P.

WHIRLPOOL DISHWASHER WDT710PAYM6 dishwasher is not draining found bad dishwasher pump motor WPW10348269 replaced and tested all ok call completed

Daniel P.

kitchenaid dishwasher KDTM384ESS2 dishwasher is not draining found no power at pump, checked wire found bent connector pin in harness , repaired and tested dishwasher now functioning properly, instructed customer dishwasher drain hooked up directly to garbage disposer bypassing siphon break Inst customer to correct installation issue.

Daniel P.

whirlpool refrigerator WRF540CWHZ00 Not cooling, found evap fan motor not running, replaced fan W11024089 tested checks ok call completed

Daniel P.

WHIRLPOOL WASHER WFW8740DW washer will not complete cycle found f301 error bad pressure switch WPW10448876 replaced and tested all ok. call completed.

Daniel P.

WHIRLPOOL WASHER WTW5000DW1 I found cold water valve solenoid opening intermittently, ordrng 1 W11210459 (WATER VALVE ), installed new water valve verified fill , agitation, drain and spin all ok call completed.

Daniel P.

WHIRLPOOL REFRIGERATOR WRX988SIBM03 Light went out again found poor connection at freezer light repaired and tested all OK call completed

Daniel P.

maytag dryer MGDB835DW3 dryer not drying properly, ran diagnostics test all ok checked sensors , found sensors wire disconnected, reconnected and verified proper operation all ok call completed

Daniel P.

MAYTAG WASHER MVB835DW1 washer not cycling properly ran diagnostics, motor noisy found loose stator tightened retested and recalibrated all ok call completed.

Douglas P.

ge air conditioner AHS14AXL1 Unit is damaged out of box all sides are dented foam inside the unit is broken condenser is damaged called tech line 180730-003009 18003861215 tech line advise me to give customer this information so unit can be dealt with customer relations about replacement of unit

Douglas P.

FRIGIDAIRE REFRIGERATOR FFHS2611PFEA Customer states unit making noise found fan blade to be hitting ice causing motor to stop causing Motor to go out removed and replaced motor cleared ice from unit adjusted fill tube so it does not leak unit is working properly no noise; used 242018301 (Motor Condenser)

Danny G.

WHIRLPOL REFRIGERATOR WRV986FDEM01 Found door gaskets to be damaged one is torn the other the magnetic strip is flipped over need to replace door gasket’s door gaskets not sealing causing warm air into unit causing fan to hit ice build up due to air leak; ordrng 2 W10846057 (gasket-fip)s, Remove and replace door gasket and Evapharness unit is working properly no noise

Douglas P.

ROPER WASHER RTW4516FW2 Customer states unit fills up then immediately drains ran through diagnostics check control found control head pressure hoses disconnected from unit reinstalled pressure hose unit is working properly;

Douglas P.

maytag washer MVWB835DW1 Unit out of balance found suspension rods to be out of spec removed and replaced suspension rods W11130356. unit is working properly.

James R.

whirlpool washer WFW85HEFC1 Found outer door to be defective from factory. Removed and replaced door W10877397. Unit working properly

James R.

kitchenaid dishwasher KUDS30IXBL1 F2e1 f6e2 f6e1 f6e4. Drain pump making loud noise when spinning. Found propeller to be wobbly. Also unit has pointers on ui being bad. Control shorted out due to bimetal. Unit needs ui, control and drain pump.; ordrng 1 WPW10348269 (drain pump) and 1 WPW10380685 (cntrl-elec) and 1 WPW10500172 (panel-cntl), Removed and replaced all parts. Unit working properly.

James R.

whirlpool refrigerator WRF954CIHM00 Found unit to be not level, leveled best I could due to floor being really out of level. Referred customer back to use and care; unit functions as normal.

James R.

whirlpool dishwasher DU8500XX3 Found float to be broken. Removed and replaced float. Unit working properly ; used 1 WP3376397 (FLOAT)

Chris M.

WHIRLPOOL OVEN WFG505M0BS3 Front right burner and also center burner are not igniting. Also bumpers are missing four burner grates. Ordering parts listed scheduled for Monday 10 to 12. Thanks Chris; ordrng 8 W10919249 (bumper)s and 1 WPW10515454 (burnr-head) and 1 WPW10515455 (burnr-head), replace defective burner head and also replaced bumpers on the burner grill that were missing.

Chris M.

WHIRLPOOL REFRIGERATOR WRF993FIFM00 Showed up at customers home. After talking with customer I informed her that I’m replacing same parts that were replaced before. rescheduling for Monday so I can Can document With tech line so I can get a reference number and ask questions Needed to complete this job. Please call customer Monday morning for a time.On return visit contacted tech line got a SR number 7722580121. Coil was completely iced up in refrigerator compartment. w11033419 per tech line replacing control board and also new evap cover. I proceeded to deice coil and remove and replace parts listed. Put all shelving and drawers back in refrigerator refrigerator is functioning properly.

Chris M.

MAYTAG WASHER MVWB855DC2 Customers wash machine is making a grinding sound again. First I answered wash machine for diagnostics received an F0E3. Which is off-balance Error code. I’ve been cleared the code and ran test 51 was able to repeat the noise the customer was hearing.Washer needs another gear case . On return visit replaced gear case and rotor. And ran test 51 which calibrated unit and then ran test 52 everything checked out good. Wash machine is functioning Properly now and no more grinding sound. USED W10811956 (Gearcase) W10915701 (Rotor) W10752189 (Screw)

Chris M.

WHIRLPOOL DRYER WGD49STBW2 On today’s visit replace defective blower motor and blower will put all parts back together cycle dryer on everything is functioning normally. Job complete;

Chris M.

Found drain pump motor Burt up. Replaced and connected water and drain hose to test at store. Ran washer thru test everything checked good. Job complete ; used W10876600 (Pump)

Irvin F.

MAYTAG WASHER MVWB765FW2 The unit water leveled not good. Checked error codes found two,codes: F0/E3- OVER LOAD, F7/E9-LOCKED ROTOR. CUSTOMER INSTRUCT, CUSTOMER NEEDED KNOWLEDGE ON FEATURES AND FUNCTIONS. THE UNIT IS OPERATIONAL, CUSTOMER HAD QUESTIONS ANSWERED ABOUT WATER LEVELS.

Irvin F.

WHIRLPOOL WASHER WTW5000DW1 Unit not agitating. Wash plate is worn, hub is weak. Needs wash plate. ; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate), Removed wash plate and hub. Replaced components. Completed assembly. Calibration passed. All functions function.

Irvin F.

whirlpool refrigerator WRF535SMBB00 Freezing food in the fresh. There is a torn gasket. The fresh food in the storage bins are loaded correctly. Experiencing frozen food at lower area of the fresh section. ; ordrng 2 W10830206 (gasket-fip)s and 1 W10830307 (shelf-glas) Replaced gaskets and shelf. Adjusted temps back to recommended setting. Customer says frost built up on lower setting. All function normal.

Irvin F.

jennair icemaker JIM158XYRS1 The unit is making ice. Talking to Customer said one day ice was there, next day all ice is gone. The unit needs a bin thermistor. ; ordrng 1 WPW10511923 (thermistor), Removed power. Replaced bin thermistor. All functions normal. Unit functioning.

Irvin F.

KITCHENAID REFRIGERATOR KSSS42QTW04 Customer believes unit is leaking. Checked water lines no leaks. Removed the unit from wall checked front and back including wall. No leaks. The unit not leaking. Customer needs a plumber.

Irvin F.

KITCHENAID RANGE KSEG700ESS2 Brand new unit is not operating. Lights in no heat. Pulled unit from place to access out let. 240V outlet is inefficient. Line 1 is missing full voltage. Photo of findings. CUSTOMER INSTRUCT CALL ELECTRICTIAN TO REPAIR LINE

Irvin F.

FRIGIDAIRE REFRIGERATOR LGHB2867PF7A Ice maker upper the flex tray is stuck side ways. The mold is misshaped. Replaced THE UPPER IM 5303918493 (Icemaker), POWERED unit cycled. All functions normal.

Irvin F.

whirlpool dryer WGD4815EW2 Customer states the unit is not stopping, says timer is not advancing. Allowed to terminate post cool down. After 10 minutes the time is not advancing. Venting clear unit is functions the time is bad. replacing timer. ; ordrng 1 WPW10185981 (timer), Removed power. Removed power. Installed replacement timer. Test good. All ops function.

Timothy J.

whirlpool washer MVWX700XW1 Customer canceled through WP website on Saturday. Service is no longer required.;

Timothy J.

whirlpool dishwasher WDF520PADM7 inspected dishwasher and found the strike fell out of the cabinet. Removed strike from latch and stuck it back in the cabinet. Checked for security. Strike stays in position. Reset the LH mounting bracket screw. It was sticking down and had scraped the top of the console. Ran a service test and found the unit operating as designed. No leaks noted.

Timothy J.

KITCHENAID FREEZER KSC23C8EYW00 Customer states the unit is not freezing . Inspected unit and found partial frost pattern on the FC evaporator. Called WPTS and was told the only way to check for this is to evacuate the system, install a process stub and UV dryer. Parts are covered for 120 months labor for 60 month

Enrique R.

MAYTAG DRYER MGDC215EW2 Inspected a Maytag dryer, unit not powering on . I found an open thermal fuse . Installed new fuse , truck stock . All functions checked normal . ; used 1 W10909685 (THERMAL FUSE )

Enrique R.

WHIRLPOOL REFRIGERATOR WRS325FDAM04 Inspected a whirlpool refrigerator, RC cooling intermittently . I found the thermostat is broken , only works on max setting . ; ordrng 1 WPW10151374 (diffuser) and 1 WPW10583800 (thermostat),

Enrique R.

WHIRLPOOL DRYER WGD8000BW0 Inspected a whirlpool dryer, unit not working . I found the thermal fuse was shorted . I replaced the fuse , truck stock . All functions checked normal at time of service .; used 1 WP3390719 (THERMAL FUSE)

Kenneth M.

KITCHENAID REFRIGERATOR KBSN608ESS00 unit control panel is not engaging. Found unit had over temp alarm upon arrival. Reset alarm and unit will now allow selection. Customer approves job at this time. Instructed customer on alarm. Customer okayed to call back if any other issues. No dents dings or blemishes on or around unit.

Kenneth M.

WHIRLPOOL WASHER WTW4950XW0 unit was not stop filling. Ran through cycle and unit passed all tests no error codes. Instructed that customer could have reset board while they unplugged unit. Informed unit is working properly and to call back if any other issues.

Kenneth M.

whirlpool washer WTW7000DW3 F0e3 error code found on unit. Ran unit through test cycle and found unit working properly. Ran and found overload issue, cleared codes, No more faults found. Unit is working properly. Customer approves job at this time. No dents dings or blemishes on or around unit caused by technician. Job complete. Instructed customer to call back if any issues. Instructed on loading clothes

George Y.

jennair refrigeator JFC2290VPY5 Found refrigerator working ok customer concern about mouser center when opening door customer instruct just be gentle wen opening door or closing complete . No dents or dings cause by tech

George Y.

kitchenaid dishwasher KDTE704DSSO Found dishwasher not drying dishes all the water temp only 65 degress customer instruct need to have plumber set water heater hire per tech line check for error 6/6 error water too cold detected advise customer complete. No dents or dings cause by tech

George Y.

maytag dryer MGD5500FW1 Found dryer working ok. Customer concern why sensor dry time goes up and down why it takes and extra 15 minutes on sensor dry to time dry it drys on both settings spoke to whirlpool unit is doing what it suppose to do customer instruct unit working ok per whirlpool complete . No dents or dings cause by tech.

Dane K.

KITCHENAID DISHWASHER KUDE70FXSS4 Upon arrival the unit was not draining. Drain pump was extremely hot and was only humming but impeller blade would not turn. Removed and replaced drain pump WPW10348269 (Pump Drain) and tested unit. Unit functions normal now

Dane K.

FRIGIDAIRE REFRIGERATOR LGHX2636TF Upon arrival the unit was leaking. Found waterline going to water dispenser was cracked. Removed and replaced waterline and tested unit. Unit functions normal; used 1 218976438 (TUBE)

Dane K.

KITCHENAID REFRIGERATOR KSC24C8EYY02 Upon arrival the unit was not cooling. Found leak in fresh food evap. Unit needs new compressor and new evap. Customer will call back if they decide to do repair. All parts covered.

Dane K.

KITCHENAID REFRIGERATOR KRFC300ESS01 Customer canceled at door because of lack of warranty

Dane K.

WHIRLPOOL REFRIGERATOR WRX735SDHV00 Upon arrival there was frost building in freezer. Found bi metal open. Removed and replaced harness WPW10276647 (Harness Freezer) and tested unit. Unit functions normal now.

Dane K.

GE REFRIGERATOR GFE29HSDSS Upon arrival unit was not cooling. Found condenser fan motor not running. Unit needs new condenser fan motor; ordrng 1 WR60X24014 (140mm condenser fan), Removed and replaced fan and tested unit. Unit functions normal now;

Dane K.

ge refrigerator GSS20ETHBB Rivalry unit was not making ice. Found the money on connector to the icemaker was disconnected. Secured wire connection and tested unit. Unit functions normal now

Dane K.

WHIRLPOOL WASHER WTW4915EW2 Upon arrival the unit was not filling with water. Found cold water valve not opening. Remove and replace cold water valve and tested unit. Unit; used 1 W11210459 (VALVE)

Dane K.

Upon arrival customer still plant was it was freezing food in the fresh food. Customer had the deli drawers in the wrong spot causing airflow to the diverted and field to freeze. Started explaining why food was freezing in the fresh food compartment and got ready to switch drawers and shelves in the correct position and customer got very upset with me because he is an architect and does not understand how the shelves will make stuff freeze. He said “it is just wind” called tech support and talked to ed and he confirmed the deli drawer in the Wrong position will make stuff freeze. Unit was also installed in garage with outside temp of 102. He confirmed food will freeze between drawers if in the wrong spot and anytime ambient temp reaches 110 unit will not properly function

Raymond H.

whirlpool refrigerator WRS325FDAW04 Upon arrival FC not cooling properly, also had no lights. Inspected and found bad lights and cold control. ordrng 2 WPW10515057 (light)s, 1 WPW10515058 (light), 1 WPW10583800 (thermostat), Replaced lights and thermostat. Tested unit unit functions normal now

Raymond H.

whirlpool dishwasher WDT710PAHW0 Unit under initial warranty. Wash motor won’t work, needs motor. ordrng 1 WPW10605057 (pump and motor assy), Replaced sump assembly and tested unit unit functions normal now

Raymond H.

maytag dishwasher MDB7749SBB2 upon arrival unit had erratic control functions and intermittent operation. Tested and found bad control and panel.; 1 W10595568 (cntrl-elec) and 1 W10811164 (panel-cntl), Replaced control and control panel tested unit unit functions normal now.

Raymond H.

whirlpool refrigerator WRS537SIAM00 Upon arrival ice maker would not cycle. Needs ice maker. ordrng 1 WPW10251076 (icemaker), Replaced ice maker. Tested unit unit functions normal now. Instructed customer to toss out first batches of ice.

Raymond H.

WHIRLPOOL WASHER MDB8959SBS2 Upon arrival unit not working in different cycles. Inspected and found control panel not operating properly and wash motor not pumping water. Replaced wash motor and unit will wash only in quick wash. still need control panel. ordrng 1 WPW10475780 (panel-cntl), Replaced control, cycles now light up on the keyboard but are intermittently lighting. Panel has irractic functions. Unit needs main control.1 W10595568 (cntrl-elec), Replace control and tested unit unit functions normal now

Raymond H.

WHIRLPOOL OVEN WGG745S0FS02 Upon arrival unit would spark on all burners which is by design and no gas to unit. Tested and found regulator shut off open and gas coming from home. Needs regulator. Also a chip in upper door. Covered under 30 day cosmetic warranty.; ordrng 1 W11051040 (liner-door) and 1 WPW10546238 (valve-gas) Replaced liner and gas valve. Tested unit. Unit functions as designed, and all cosmetic issues rectified.

Patrick C.

MAYTAG REFRIGERATOR MFI2269VEM10 Customer having issues with no ice ops and cooling not as efficient in freezer. Checked ice maker and it is the old style ice maker. Will need new kit. USED PART 201043. Removed and replaced tested unit all ops checked good. Condenser to be cleaned to remedy cooling issues

Patrick C.

AMANA DRYER NED4655EW1 Found the unit doa. Sufficient power coming from the house power to the dryer. Checked thermal fuse and it was reading open. Needs new thermal fuse. Removed and replaced. Tested unit all ops checked good ; used 1 WP3392519 (THERMAL FUSE)

Patrick C.

AMANA DISHWASHER ADB1300AFS0 Found the unit having issues with the dishwasher no washing properly. Fills with water and doesn’t do anything from there needs new pump motor ; ordrng 1 W10847562 (pump&motor), Removed and replaced part. Tested unit. All ops checked good

Danny G.

WHIRLPOOL REFRIGERATOR WRX735SDBM00 Not making ice Found bad ice maker Provided cod estimate to client Service call 115.00Labor 125.00Part 92.80Tax 6.96Total 339.76Client agreed to get unit repaired Replaced ice maker and unit cycled and filled up with water Advised client to allow 24 hrs for a full bucket of ice Unit is working properly

Danny G.

whirlpool dishwasher WDT720PADH1 Unit not cleaning properly or drying properly. Put unit into test mode and no error codes found Found cool water temp going into dishwasher and no jet dry Advised client to run hot water 1st then turn on dishwasher Also advised them to use jet dry to improve rinse and dry cycle Unit is working properly

Danny G.

whirlpool refrigerator KSSS42FMX02 Making humming noises Found a piece of plastic wrap inside evaporator hitting the fan blade Removed and reinstalled evap cover. Unit is working properly

Danny G.

whirlpool dishwasher WDT730PAHZ0 Door keeps falling off. Found broken bushing Replaced and install bushings. Door is now opening and closing properly Test unit and dishwasher completed with no issues; used 2 WP8268990 (BUSHING) and WP8268961 (PAD)

Danny G.

whirlpool refrigerator W8RXEGMWS03 Found unit Leaking water Found door not sealing and closing properly Removed frost frost Found a box of food not allowing the door to close Advised client to rearrange food and boxes inside fridge and freezer Once fridge was rearranged The doors are sealing and closing properly

Danny G.

KITCHENAID REFRIGERATOR KRFC302EBS00 Water is leaking Pulled unit out and found water leaking. Asked client to turn water supply valve on And unit leaking from the water line supply not the fridge Client is going to change water line supply ; unit is working as intended.

Danny G.

WHIRLPOOL MICROWAVE KBMC147HSS03 Unit is flipping the breaker and beeping Check unit and power supply is ok Test unit with a cup of water multiple times Unit is cycling and heating up properly Advised client that if it’s a intermittent issue Possible bad control Control is NLA per marcone Unit is not repairable

Michael M.

maytag washer MHW6000XW2 Customer hears water leaking from rear of unit. Found rubber water hoses loose on rear of unit. Tightened hoses and cleared obstruction from cold water screen. Advised they need to replace water hoses as they show severe signs of corrosion and has sprung a leak. Unit ops as intended.

Michael M.

whirlpoo dishwasher WDT710PAYM3 Customer states rubber seal is torn and door falls down. Tech found rubber pad is brittle and torn. Ordered two friction sleeves; ordrng 2 WP8268961 (pad)s Removed and replaced friction pads. Unit door now stays in position without falling down. Unit ops as intended.

Michael M.

kitchenaid cooktop KGCU462VSS00 Unable to view model sticker as unit needed to be removed for access.Verified with R1 that manufacturer is only paying diagnosis on this trip.Tech found unit dis assembled and burner assembly exposed. Told her she is going above and beyond her cleaning per use and care guide.Tech instructed how to properly wipe down unit and instructed how to clean orfice ports. Unit is operating as intended job complete. Unit works as intended

Michael M.

jennair dishwasher JDTSS246GS0 Customer wanted lower kick panel and reinstalled as installers left it crooked. Instructed customer on proper soap usage and loading and leveled unit servers times until customer was happy with product. Unit ops as intended

Michael M.

whirlpool dryer WFW95HEDU F3e1- ACU detects out of range pressure sensor F8e3 -overflow conditionF6e3 -coms error to UIF5e4-door not open between cycles. Removed top panel and found pressure sensor not secured to bracket. Removed and replaced pressure sensor. Secured sensor to unit frame, cleared faults and ran auto service test.Auto service test passed with no issues. No faults currently stored in control. Ran UI test again with no issues. Unit is currently operating as intended. Instructed customer to call if problem returns and will return with ACU and UI.

Michael M.

Top panel is warped. ordrng 1 W10728507 (panl-cntrl), Removed and replaced stainless panel. All burners ignite promptly. Unit ops as intended with no other issues.