Local Reviews
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William L.
kitchenaid icemaker KUIX305ESS1 Cleaned condenser on unit, ran 2 ice cycles, instructed customer to run 2 cleaning cycles with cleaning solution, showed instructions in manual. Cleaner part # 4396808
William L.
WHIRLPOOL DRYER WED5000DW2 Checked power to unit, tested ok, ran test cycle, unit heating & drum turning.
William L.
MAYTAG WASHER WFW72HEDW0 Found codes for slow drain, Remove back cover, manually drained tub, cleaned out drain trap, cleared all codes, ran self diagnostics, tested ok; Job Cmpltd
William L.
whirlpool refrigerator WZC5422DW00 System restricted, comp shutting off on thermostat overload, no heat at dryer, unit not repairable. Unit out doors in the heat; Job Cmpltd
William L.
maytag washer MHW6000XW2 Found door switch open, not sensing door closed. Replaced latch/switch assy. Found error F6E1, MCU brd error code, replaced MCU brd, ran diagnostics, tested ok
Timothy J.
WHIRLPOOL DRYER WED4815EW1 Customer states that sometimes they have to mess with the knob for the unit to work.Inspected unit and found the unit has damaged rollers and a bad timer; ordrng 1 4392065 (dryer repair kit), INstalled parts . Tested unit. Found the unit still making the noise . Checked blower . Found sound is coming from the motor.; ORDRNG 1 279827 (motor!dryer), Installed motor and reassembled unit. I can hear now the noise had two parts. One part is now gone . The other sound was a rock caught on the underside of the front felt bearing. Once removed the sound is gone the only thing lest is noise from the feet being removed. Unit checks ok. Informed customer to check clothes before washing to avoid repeat issues. Usage issues are not covered by warranty
Ian B.
whirlpool range WFG515S0ES1 Tech found left rear burner cap offset, causing poor ignition and higher than normal flames. Adjusted And unit now tests good. All other functions working at time of visit.; Job Cmpltd.
Ian B.
KITCHENAID REFERIGERATOR KRSC503ESS00 Customer stated repair should’ve been covered by Whirlpool. Also, current issues are likely due to the number of times it’s been taken apart by previous technician. If not covered by whirl pool, then only the fan cover and thermostat are necessary. ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll), Installed fan cover and thermistor. Powered unit on and tested with her Mr. checks compression and fan tests. Unit tests good at time of visit. Advise customer to allow 24 hours for unit to cool before reloading.
Ian B.
MAYTAG WASHER MVWC565FW1 Tech found unit operating normally with all normal operating noises. Sound machine was out of calibration from install. Read calibrated unit and unit now tests good. Instructed customer on normal operating noises, loading and cycle selection.; Job Cmpltd
Ethan S.
WHIRLPOOL REFRIGERATOR WRX735SDHZ00 Upon arriving to the customers home customer stated that the unit was freezing in the fresh food compartment temperatures inside fridge raider underneath product were around 30°F when into diagnostics went to test three for dampener door damp in the door would not close to needing to order a new baffle; ordrng 1 WPW10196393 (damper control assy), Replace parts tested unit unit checks good job complete; Job Cmpltd
Ethan S.
maytag washer MVWB880BW0 Upon arriving at the customers home customer stated unit sound like a jet when you’re taking off found customers unit to have bad bearing replaced, tested, job is complete. unit is functioning with no leaks; used 1 W10435302 (BEARING)
Ethan S.
WHIRLPOOL REFRIGERATOR MFD2562KES Upon arriving to the customers home customer stated that the in caps were broken in his refrigerator anyone of them replaced also the plate for the water filter housing was broken ordering parts job needs more work; ordrng 1 W10874836 (endcap) and 1 W10874836 (endcap) and 1 WP67001668 (plate- fil), n arriving to the customers home replace parts tested unit unit checks good job complete
Ethan S.
whirlpool refrigerator WRF535SMBM00 Upon arriving to the customers home customer stated that the unit was not making ice from icemaker to be getting 120 V but unit was not functioning needing to order new icemaker; ordrng 1 W10884390 (icemaker), Replaced ice maker tested unit unit checks good job complete.
Ethan S.
whirlpool microwave WMC50522HZ0 Upon arriving to the customers home customer stated that the unit was not working found a loose wire on microswitch. tightened connector on micro switch unit is functioning and working properly with no issues, job complete.
Chris M.
maytag dryer MEDC215EW1 Customers issue is dryer was not functioning properly. On arrival and turn on dryer noticed drum was not turning. Pulled dryer apart found That the belt had ripped in half. I proceeded to install new belt also replaced belt tensioner and both rollers. The dryer back together everything is functioning properly. Job complete; used 1 4392065 (DRYER REPAIR KIT)
Chris M.
WHIRLPOOL REFRIGERATOR WRF555SDFZ05 new refrigerator was not producing ice. I first pulled ice container out I noticed bail arm was Not inserted correctly in the icemaker causing it not to make ice. I corrected issue and then jump the icemaker it then dumped the frozen ice that was in there and proceeded to fill with water. Put ice container back in. Set proper temperatures for customer and instructed him on his new refrigerator. Everything checks out good. Job complete
Chris M.
WHIRLPOOL DISHWASHER WDTA50SAHZ0 Customers issue the dishwasher was not functioning properly. First I checked power supply I found it was plugged in to extension cord without a ground also the cord It was plugged into was burnt. Informed customer that they need a proper electrical connection for dishwasher to function properly. To buy a new Three prong cord so that the dishwasher has a ground. I left dishwasher unplugged for safety Reasons. Job complete.
Chris M.
MAYTAG DRYER MGDC465HW0 dryer Would not heat. My first check to make sure I had gas to dryer which I did I didn’t checked all my switches and fuses on backside of dryer is all checked out good. I didn’t pull drum out And found the common wire going to the radiant sensor was not connected. Corrected issue put dryer back together everything is functioning now. Job complete
Irvin F.
ELECTROLUX WASHER EFLW317TIW1 the unit will not operate mid cycle makes noises, and pauses in cycle. Checked error codes one code E41- control thinks door switch is open. Per tech sheet need to replace the door lock mech. Lynn tech support/ 81888464, confirmed findings. ; ordrng 1 5304505231 (door lock), Removed power. Removed door lock. Installed replacement. Ran test check passed. All ops normal.
Irvin F.
whirlpool refrigerator WRF535SMBB00 S225EQ-authoDampener is showing frost drops on cover. Temps in fresh food section too low. Control set at recommended setting. Dampener control is loud. Replaced control dampener, and thermistor. The unit is cooling. Controlling the cooling was the main issue. All functions norms.
Irvin F.
frigidaire refrigerator FFHT1814QW4 Customer says the unit is not cooling in the fresh food section. Confirmed issue the air vents are ice locked. Customer was loading all the way to the back I. Freezer causing ice over. Explained issue to Customer. Unit Works as designed.
Irvin F.
MAYTAG DRYER MEDC215EW1 Abnormal noise during operation. Found the rear left roller failed. Replaced with dryer repair kit. All ops normal. ; used 1 4392067 (DRYER REPAIR KIT)
Irvin F.
kitchenaid oven KDRS467VSS05 The unit is operating but the ignition not operable. The spark mod failed. ; ordrng 1 WPW10475147 (module-spk), Installed spark mod. NO CHANGE IN OPERATION. THE POWER IS STILL INCORRECT. CX SAID THE POWER WAS FIXED AND IT HAS NOT BEEN.
Irvin F.
whirlpool dishwasher WDTA50SAHZ0 The upper dish rack roller assembly is failed, can not pull out dish rack. Removed the dish rack and failed part. Installed replaced parts W10712395. All functions normal.
Douglas P.
maytag washer MVWC415EW1 Unit not working properly found drain pump to be noisy not spending properly removed and replaced drain pump unit is now working; used 1 W10661045 (PUMP-WATER)
Douglas P.
whirlpool refrigerator WRF757SDEM01 upon removing evaporator from box found dent in evaporator could not straighten out need to reorder evaporator; ordrng 1 W11116006 (evaporator), Removed and replaced evaporator and filter dryer pulled good vac to -30 µm charged system 5.5oz r134. unit is cooling properly also replaced evaporator cover; Job Cmpltd.
Douglas P.
whirlpool refrigerator WRF535SWHZ00 Customer states icemaker not working in unit over freezing and fresh food found ice maker bail arm was in the off position. Turned the ice maker back on unit immediately cycle dropped ice and filled ice maker is working properly also found damper door was not closing properly causing unit to over cool removed and replaced dampener unit is working properly; used 1 W10944330 (CONTROL)
Douglas P.
whirlpool refrigerator WRF535SWHZ00 Customer states icemaker not working in unit over freezing and fresh food found ice maker bail arm was in the off position. Turned the ice maker back on unit immediately cycle dropped ice and filled ice maker is working properly also found damper door was not closing properly causing unit to over cool removed and replaced dampener unit is working properly; used 1 W10944330 (CONTROL)
Douglas P.
maytag washer MVWC415EW1 Unit not washing not working properly found drain pump was not working remove drain pump found unit to have a bobby pin stuck in drain pump remove bobby pin drain pump is working properly. unit is now working properly.
Douglas P.
MAYTAG WASHER MVWC200BW Unit not advancing found unit to have long fill code and is not getting water unit has bad cold water valve remove and replaced valve WPW10683603. unit is working properly.
Douglas P.
WHIRLPOOL DISHWASHER WDT730PAHZ0 Unit has bad washer motor removed and replaced washer motor W11085683 unit is working properly; Job Cmpltd.
Douglas P.
whirlpool refrigerator WRB322DMBM00 Found evaporator frosted up not cooling properly deiced unit change by metal unit started defrosting unit is working properly at this time; used 1 WPW10225581 (BIMETL-DEF)
Douglas P.
whirlpool refrigerator WRF555SDFZ05 Unit over cooling found products in fresh food to be freezing even though unit is set to 39° in fresh food removed and replaced thermistor 12002355 and main control W11043763. unit is working properly now.
James R.
KITCHENID REFRIFERATOR KBFC42FSS00 Unit has service bulletins for control spazzing out. R&R control unit is working properly;
James R.
kitchenaid downdraft KXD4630YSS3 Found button up/down button to be broken. R&R button. Unit working properly ; used 1 W11230930 (BUTTON)
James R.
whirlpool dishwasher WDF760SADB2 Dispenser not dispensing soap. Removed and replaced dispenser W10861000. Unit working properly.
James R.
kitchenaid refrigerator KFCS22EVMS6 Icemaker not cycling. Removed and replaced icemaker. Unit cycled and filled unit is working properly; used 1 W10884390 (ICEMAKER)
James R.
amana dryer NED4655EW1 Unit is working as designed. TL suggest we need to be there when unit isn’t working .
James R.
whirlpool dishwasher WDT710PAHW1 Drain pump out of spec. Removed and replaced pump W10876537. Unit working properly ; Job Cmpltd
Cruz B.
kitchenaid oven KSEG700ESS2 File # 7722674682 Kathy from wp tl said to instruct cx to call 1-877-258-0808 cx stated they already called this number and was told from them that tech had call tech line from cx home. ; Job Cmpltd
Cruz B.
maytag refrigerator MRT118FFFM00 Inspected unit. Found unit not cooling in both sections, found compressor hot and not turning on, found relay clicking installed new relay from SP (8201786) found same result, compressor not turning on, relay clicking, this is a job for bill (tech). ; ordrng 1 W10507884 (compressor), used 1 8201786 (START DEVICE,COMBO) Installed new part (compressor) into unit. Recharged system low side and high side found no restrictions, unit cooling fine at the moment, cx ok repair. ; Job Cmpltd
William L.
roper washer RTW4516FW1 Check power at control brd, unable to access diagnostics, ordered control brd & latch assy; ordrng 1 W10838613 (lid lock assembly) and 1 W11124712 (CONTROL BRD), Replaced latch assy & main control brd, drained water in unit, recaled unit, ran self diagnostics, checked for error codes, tested ok.
William L.
whirlpool refrigerator WSR57R18DM02 Found fridge not leveled so door not shutting on its own, releveled fridge, raised front of fridge slightly, door shutting normally
William L.
whirlpool dishwasher WDT720PADM2 Found no codes in unit. Ran diagnostic cycle, pump stopping & refilling, Unit has allot of soap scum buildup. Instructed customer to run dishwasher with lime booster on every cycle to break down soap scum in unit.
William L.
whirlpool dishwasher WDT730PAHZ0 Checked error codes, no error code found, instructed customer on rinse aid and operating temps that you need to have at kitchen sink.
William L.
KITCHENAID REFRIGERATOR KSC24C8EYY02 Test cycle ice maker, found no water flow coming from water valve, Replaced water valve WPW10341320, cycled ice maker, tested ok
William L.
whirlpool dryer WED92HEFW0 Replaced scuffed dryer outer door shell, removed packing from new door, customer approved repair of new door outer shell. Job Completed.
William L.
whirlpool range WFC310S0ES1 Found right rear burner element & receptacle melted together, Ordered element & receptacle for stovetop right rear; ordrng 1 814399 (receptical,surf.unit) and 1 WPW10259865 (elmnt-surf), Replaced melted receptical & element, Tested right rear burner tested ok
William L.
maytag refrigerator MFI2570FEZ04 Checked frost pattern on evap, Found partial frost pattern, Checked system pressures, both pressures low, checked evap, comp, condenser, all sealed system copper lines with UV light, Found no signed of leaks, added charge to system, didn’t recover frost pattern, check Compressor current, compressor current draw .4 amp., Ordered compressor for unit.; ordrng 1 W11209866 (COMPRESSER), Replaced comp, pulled system into a vacuum, checked sealed system for leak down, found no system leaks, recharged system, unit cooling at this time.
Cruz B.
electrolux range EI30EW45PS Front glass over door had shattered. I then installed new pre I’d part ( door 808950022) into unit, door is now opening and closing as designed,
Cruz B.
kitchenaid refrigerator KRSC503ESS00 ice maker is producing ice slowly, sometimes it makes ice and sometimes it will not hit and miss, cooling and temps are working fine, ordering ice maker for unit. ; ordrng 1 W10873791 (icemaker), Installed new part (ice maker) into unit. Water filled mold, I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working as designed.
James R.
WHIRLPOOL DISHWASHER informed by install company they needed to push start twice to work unit. This actually pauses unit. Referred customer back to use and care
James R.
maytag dryer MEDC215EW Found wheels to be bad. Removed & Replaced with repair kit. Unit unit is working properly; used 1 4392067 (DRYER REPAIR KIT)
James R.
whirlpool refrigerator MSD2754GRW unit is not cooling properly, side x side doors are hot, compressor keeps running, I then pulled unit out and removed compressor cover and found compressor to hot to touch, found condenser fan not running, ordrng 1 W10309995 (compressor) and 1 WP12587601 (blade- con) and 1 WP61005323 (motor- con) and 1 WPW10143759 (dryer) Removed & Repaced all parts. Pulled vac. Recharged unit. Unit cooling and working properly.
Douglas P.
kitchenaid refrigerator KRFF707ESS01 Unit needs updated thermistor per service pointer can’t find part on line needs Little copper thermistor; De iced unit removed and replaced thermistor W10316760 unit working properly
Douglas P.
FRIGIDAIRE AIR CONDITIONER FFRH08L2R1 Customer doesn’t think unit is putting out enough air compared to another AC they have of a different brand advise customer airflow is good and normal for unit also advise customer a proper use in care of unit unit is working properly;
Ethan S.
KITCHENAID REFRIGERATOR KRFF507ESS Upon arriving to the customers home customer stated that the unit sounded like it was running constantly put unit found compressor to be operating as designed I did let customer know there is fans inside of unit did you run it turn the fan off and on to clarify the noise of the customer the most was correct also customer was wondering about the temperatures inside the unit checked temperatures with thermal coupler found fresh food was very 2 to 3° up and down also freezer compartment was it -2 unit is cooling properly job complete
Ethan S.
MAYTAG DISHWASHER MDB4949SDZ0 On ariving to the customers home customer stated that the unit would not function it would start and turn on but after a couple minutes it would shut off put unit into diagnostics found there to be a few fault codes miss communication air from the control to the motor looked in service matters service matters or for me to replace all the parts and panels job need more work; ordrng 4 W10789434 (clamp)s and 1 W10906430 (cntrl-elec), Replaced all parts tested unit unit checks good no issues job is complete
Ethan S.
MAYTAG WASHER MVWB765FW1 Upon arriving to the customers home customer stated unit was making a noise I did test functions of unit did not find any fault codes inside of unit I did contact whirlpool and let them know that the unit is functioning as designed customers unhappy with water levels inside of unit report Splaine it to you is not going to fill all the way was water our company has another came out and replaced your case two times unit is functioning and working in sounding as designed unit checks good with no issues job complete
Timothy J.
frigidaire refrigerator FFHT1814QW Customer states the unit makes a knocking noise that happens for about 2 minutes about 4 times a week. Customer feels this happens more when the freezer is full. Ran through a manual defrost, compressor start and ran the evaporator fan. I can not duplicate the sound. The only thing that sounded slightly abnormal was when the compressor started there was a rattle around the cabinet. This could be the items stored next to the fridge or just leveling to give the fridge a more stable base. Adjusted base. I suggested that the customer clean around the unit. Advised the customer to remove items that touch the fridge and might vibrate when the compressor comes on. Unit operating as designed. Unit is cooling correctly.
Timothy J.
WHIRLPOOL WASHER MVWB880BW0 Inspected unit and found the basket is stuck under the damper on the backside of this unit. The gearcase was replaced late 2017 and the suspension on 3.18. I can not test the unit by putting it in manual spin because there are three mice inside the basket. Called warranty company to see how they wanted me to proceed. Told that I was not to work on the unit and the customer would have to call the warranty company for further details.
James M.
GE DRYER GTD42EASJ2WW Found unit would shut off after running for a short time. Found motor to be over heating and shutting off for safety. Informed customer of bad motor. REPAIR DENIED Customer said not to order anything yet. They are going to try and get a replacement for the unit as this is already a replacement for a bad unit. Informed customer to call us and let us know if they would like to continue the repair.
Enrique R.
WHIRLPOOL REFRIGERATOR WRS526SIAH00 inspected a whirlpool refrigerator . ice maker not producing ice. On previous visit , i replaced the ice maker . The customer stated, ice maker worked intermittently . I called techline , spoke with Kevin file #7722572779 . Kevin instructed me to replace the door switch spacer p#w10221048; ordrng 2 W10221048 (spacer)s, I installed 2 FC switch spacers . All functions checked normal at time of service . No leak
Enrique R.
maytag washer MVWB765FW2 not draining . The central electric not powering on . Incoming voltage to control 120 v . I will need to replace the central electric and pump . ; ordrng 1 W10876600 (drain pump) and 1 W11195970 (CENTRAL ELECTRIC ), Replaced the central electric and drain pump . All functions checked normal at time of service . No leaks
Enrique R.
maytag washer MHW3505FW1 unit leaks underneath during wash cycle . I removed the back cover , found the water is leaking from the tub . Need a new tub assembly . ordrng 1 W10901030 (tub-outer) and 1 WPW10253476 (screw) and 1 WPW10340443 (bellow), Replaced the outer tub assembly , drain pump and screw . Tested the unit all functions checked normal . No leaks at time of service .
Enrique R.
MAYTAG DRYER MVWC415EW1 I diagnosed the washer . Found the actuator was not connected into the cam assembly . I reinstalled the actuator , ran a quick wash cycle test . All functions checked normal at time of service . No leaks
Erick S.
whirlpool refrigerator WRS325SDHZ02 Cycled unit and found main control not sending any voltage causing unit not to cool. Unplugged unit and secured all connectors to main harness and board. Retested it and now compressor and fans are now running. Unit is cooling tested normals ops
Erick S.
FRIGIDAIRE REFRIGERATOR FFHT1814TW0 Found liner with gaps which may be creating an air leak causing unit to build up frost. Retv liner all the around and secured door. Gasket misaligned and re positioned it. Found no air gaps. Unit is now cooling
Erick S.
FRIGIDAIRE REFRIGERATOR FFTR2021TW Cycled unit and found unit evap motor making Knocking noise. Unit has bad fan motor. Replaced motor 242077702. Retested it and it’s now cooling with no noise.
Erick S.
ge washer GTW460ASK7WW Upon arrival found unit full of water. Cycled drain and found pump getting voltage but not respsodng. Unit has bad pump and will need to be replaced.; ordrng 1 WH23X24178 (DRAIN PUMP), installed new part. Retested it and it now cycles and drains with no errors
Erick S.
ge range JGB860SEJSS Found top oven door not closing due to spring and hinge slipping. Took door apart and realigned and spring. Secure hinge. Reinstalled and secured door. Retested door and it now opens and closes with no errors
Erick S.
GE WASHER GTW460ASG7WW Installed new pump on unit. Retested it and it passed all tests with no errors, used 1 WH23X27574 (DRAIN PUMP)
Kenneth M.
whirlpool washer WTW5000DW1 Upon arrival unit wouldn’t turn on. Had voltage at board but no response. Needs board.; ordrng 1 W11116590 (cntrl-elec), Replaced control and tested, unit not draining. Needs drain pump.; ordrng 1 W10876600 (drain pump), Installed drain pump and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
George Y.
jennair refrigeator JF42NXFXDE02 Found refrigerator working and sealing ok no moisture unit working ok complete .no dents or dings cause by tech complete.
George Y.
maytag refrigerator MTB2156GEQ Installed overload relay tested check out ok complete. No dents or dings cause by tech.
George Y.
amana dryer NGD4655EW2 Found dryer with organic softener sheet covering return flow being block inside dryer, removed restriction. Removed and replace thermal fuse. Inform customer to keep a check on the dryer for organic sheets covering air flow, complete . No dents or dings cause by tech.; used 1 WP3392519
Dane K.
ge dishwasher GDF520PGJWW Upon arrival the soap dispenser was not opening. Found the motor not working in dispenser. Unit needs new dispenser.; ordrng 1 WD12X22515 (module detergent), Removed and replaced dispenser and tested unit. Unit functions normal now; Job Cmpltd
Dane K.
ge washer GTW485ASJWS Upon arrival the unit was making noise in the spin cycle. Found the drain pump noisy. Remove and replace drain pump and tested unit. Unit functions normal now; used 1 WH23X24178 (PUMP)
Dane K.
ge washer GTW330ASKWW Upon arrival the unit was noisy in the spin. Found the drain pump not mounted correctly causing it to bounce around and make bad sound. Secured pump and tested unit. Unit functions normal now.
Dane K.
frogidaire refrigerator FFHS2611PFAA upon arrival the unit icemaker was frozen in a block of ice due to a bad water valve. Removed and replaced icemaker 241798231 and valve 242252702 and tested unit. Unit functions normal now
Dane K.
kitchenaid refrigerator KRFF707ESS01 upon arrival the unit was not cooling in the fresh food and was leaking from the top of the refrigerator. Found fresh food evaporator iced over due to their Mr. out of range. Found filter housing leaking. Unit needs new evaporator fan motor and filter housing; ordrng 1 W11033168 (harns-wire) and 1 W11194438 (HOUSING), Removed and replaced harness wire and Ricci filter housing and tested unit. Unit functions normal
Dane K.
kitchenaid refrigerator KRMF706ESS01 Upon arrival the unit would not dispense ice. Found the dispenser motor burned out. Removed and replaced motor and tested unit. Unit functions normal now used 1 W10822606
Dane K.
whirlpool refrigerator WRS325SDHZ Upon arrival the unit was not cooling. Found damper not open letting cold air to fresh Food. Found red wire backed out of connector dampener. Secured connection and tested unit. Unit functions normal now;
Dane K.
MAYTAG DISHWASHER MDB7749AWB2 Upon arrival the start button on the console with not work. Removed and replaced consul and tested unit. Functions normal used 1 W10811148 (PANEL-CNTL)
Billy J.
whirlpool refrigerator WRS571CIHZ00 Apon arrival cUSTOMER stated that unit caught of fire from inside stated fire department had to come put out fire and move unit out side he stated no damagae to property or personal injury I called techline to document looks like fire began in refrigerator section to left of resivor and spread up entire liner of refrigerator is melted on back rear and liner is black in fridge and freezer took over ten pictures of unit could not determine what happened to unit with how bad fire damage was checked polarity and voltage at plug and was correct and passed 8008744698 was on the phone for about an hour
Billy J.
JENNAIR REFRIGERATOR JFC2290VEP0 Apon arrival removed and replace both rails retested job complete
Billy J.
maytag microwave MMV4205FZ0 pon arrival removed and replaced all switches, unit now operating as designed job complete; used 3 W10727360 (MICROSWITCH)
Billy J.
jennair dishwasher JDB1090AWS unit stoped working for a couple days and started working again I checked unit for error codes and there is none and went through diagnosis with no issues cycled on and off probably 10 times and started every time performed factory reset unit has ripped door seal. ordrng 1 WP99003337 (seal- door) removed and replaced door seal retested job complete no leaks
Raymond H.
maytag washer MVWC565FW1 clothes soaking wet after cycle done. Found no codes and unit passed all tests. Interviewed customer and found improper use of unit. Instructed on proper use and care of unit. Unit functions normal now.
Raymond H.
maytag washer MVWB835DW3 clothes still wet at end of cycle. Inspected and tested unit and found only an over load fault code. All ops passed tests. Instructed on proper use and care of unit. Unit functions as designed at time of service.;
Raymond H.
whirlpool refrigerator WRS321SDHZ00 Condenser fan motor needs to be replaced since the unit is still getting hot. Ordering fan; ordrng 1 W10854034 (motor-cond), Replaced fan motor and tested unit. Unit functions normal now.
Patrick C.
WHIRLPOOL DRYER WGD5000DW3 Found the unit having issues with a gas smell and the heat not working. Checked unit out, gas coils failed first of all. Gas smell coming from the gas valve. Not closing all the way. Needs new burner assy ; ordrng 1 W10823508 (burner-gas), Removed and replaced part. Tested unit. All ops. heated good
Patrick C.
WHIRLPOOL REFRIGERATOR WRX735SDHZ00 Found the unit not making ice properly. Intermittent ops. Working when I arrived. Needs new ice maker. Removed and replaced. Tested unit. All ops checked good ;
Patrick C.
MAYTAG WASHER MVWC415EW0 Found customer having issues with the unit not operating properly. Stops after filling and doesn’t always start the wash cycle. Checked errors and found main control fault. Removed and replaced control W11124822. Calibrated and ran auto test. All ops checked good
Patrick C.
MAYTAG WASHER MVWC416FW1 Found the customer having issues with th unit not wanting to fill with water normally. Just trickles in. Checked screen for inlets and their clean. Supply good as well. Needs new valve. Removed and replaced W11210459/VALVE.
Danny G.
maytag washer MVWC565FW1 Unit is shaking during spin cycles. Found unit not leveled properly. Level unit out, Ran a load with 5 towels and unit is working and spinning properly
Danny G.
kitchenaid oven KODC304ESS00 Door fell off Reinstalled door Unit is opening and closing properly
Danny G.
kitchenaid vent hood KVWB606DSS1 Making loud noise Found damper getting stuck and making noises Reinstall damper for vent motor Unit is working properly
Danny G.
whirlpool refrigerator WRX735SDBM04 Not cooling properly. Found condenser dirty, Cleaned condenser and set unit to proper temp setting Unit is working properly
Danny G.
kitchenaid refrigerator KSC24C8EYY02 This unit is not repairable Found unit leaking from Yoder loop. Called tech line and reported issue File number 7722665025;
Michael M.
whirlpool refrigerator WRF535SMBM00 Removed and replaced door gasket on left side French door. Unit ops as intended job complete;
Michael M.
ikea microwave IBMS1455WS0 UI Display is defective.Needs new UI board p/n WPW10317093 ; ordrng 1 WPW10317093 (cntrl-elec), Uninstalled microwave from wall, remove top panel.Replaced faulty LCD screen. Installed top panel and reinstalled unit. Unit now displays info correctly
Michael M.
whirlpool refrigerator WRT518SZFM00 new unit does not keep food as cold as her whirlpool side by side model unit located inside the same home. Tech found unit ops as intended. All fans work and drain is clear. Air channels are clear and unobstructed. set baffle located in freezer to Max, tech adjusted baffle to Min and increased air flow is felt in fresh food cabinet. Spoke with son and verified unit is operating as intended.
Michael M.
whirlpool dishwasher WDT730PAHZ0 Unit is stuck and won’t start.Tech found UI blinking F2E2 and UI display is flickering.Power to unit is good, unplugged unit for several min and resupply power with no change. Harness looks good with no visible damage and all connections to control are secure.UI Control p/n W11116422Control p/n W11131683 ordrng 1 W11116422 (panel-cntl) Removed and replaced parts ordered.
Michael M.
kitchenaid oven KODE500ESS02 Top portion of UI does not illuminated. Ovens operate and get to temp. Lower portion of UI is operational. I ordered stainless steel UI panel W11086141. Unit otherwise ops as intended Killed power to unit, removed unit from cabinet approx 6” Removed and replaced UI control. Reinstalled unit and resupply power. Unit already has updated temp sensor. Unit ops as intended
Michael M.
Door is sagging again. Multiple times repeated issue.Tech found left and right door have dropped approx a half inch. Baffle on left door does not properly fit into guide inside fresh food cabinet. Tech removed doors and found cracks to bottom of liner on left and right door.Tech needs washers to adjust height of door. Tech used 7/16” diva flat washers and used two washers under left and right doors. Doors are now raised approx 1/4” and are closing/sealing properly. Unit is operating as intended with no other issues.
Hector Z.
WHIRLPOOL REFRIGERATOR KRFC604FSS01 damaged water line. Checked unit and found broken water reservoir; ordrng 1 W10789102 (tube-water) and 1 W11024082 (reservoir), Replaced water reservoir and water filter hose. Tested ok.
Hector Z.
whirlpool refrigerator WSF26C3EXF01 Broken right side door handle and missing handle screws. Adjusted door and ordered parts.; ordrng 2 WPW10010140 (screw)s and 2 WPW10661886 (screw)s, Replaced handler and screws. Tested ok.
Hector Z.
WHIRLPOOL REFRIGERATOR KRFF507ESS01 Iced up fresh food evaporator. Ordered fresh food evaporator cover. checked all connections and location of the thermistor.; ordrng 1 WPW10501260 (cover-evap), Replaced evaporator fan motor with the harness, support and cover.
Jesus C.
WHIRLPOOL REFRIGERATOR WRB322DMBM00 Unit is making a loud noise. Checked unit and ran diagnostics. Removed grille and pulled unit out as I was pulling unit out I heard a noise coming from back of unit. Pulled unit and removed back cover and found the connector the water dispenser hitting the condenser fan blade. This unit doesn’t have dispenser valve. Secured connector and assembled unit. Unit is now working as design
Jesus C.
KITCHENAID REFRIGERATOR KRFF707ESS01 Unit is not cooling. Checked unit and found the evaporator iced up. Removed drawers and cover defrosted ice on evap. Re adjusted thermistor in suction tube and zipped tie it. Assembled unit and tested. Unit is working as design
Jesus C.
KITCHENAID DISHWASHER KUDS03STSS0 Customer states that door keep dropping. Inspected door and found the left side lint off. Re installed lint and tested. Unit is working as design.
Jesus C.
kitchenaid refrigerator KRFC300ESS01 Customer states that right side freezer gasket is twisted. Checked unit and found the bent but sealing. Heated gasket to conform to unit. Unit is gasket is working as design. The inner portion of gasket does not affect the function of the freezer. The magnetic strip is sealing properly
Jesus C.
kitchenaid dishwasher KDTE104ESS1 unit is not washing dishes. Checked unit and ran diagnostics found error codes. Motor not washing, removed motor connector and verified power to it. Getting 120 vac and closed pins on connectors. Reconnect connector and motor still not turning on. Verified fault and tested during diagnostics. Placed a small screwdriver on door switch and when valve was open raised the float to assure it was working. Also at the end of cycle did same process and verified that the heater was working. Ordered it part. Removed racks and pump assembly. Installed new pump and ran diagnostics. Unit is working as design. used 1 WPW10605057 (pump and motor assy)
Jesus C.
WHIRLPOOL REFRIGERATOR WRF757SDEM00 Customer states that unit is still not making ice. Called techline and ran several test in icemaker. Advised to disconnect pantry user interface. Have the customer follow up with office regarding icemaker.
Jesus C.
WHIRLPOOL WASHER DRYER COMBO WET4027HWO Returned to call and customer did an electrician checked outlet and power was good. When I arrived the unit was pulled out. Removed cover to terminal block and found the L1/L2 screws loose. Which L2 ended up showing to cabinet due cross thread. Called techline and advices that it’s the installer responsibility to replace the terminal block.
Aaron B.
WHIRLPOOL WASHER WTW7300DW1 Checked operations unit drain pump was running inconsistent like turning on an off fast , , looked underneath washer drain pump connector was very loose repaired the connector tighten the spade that connects to the drain pump motor, removed and replaced Harnes-wire, retested the unit now it drains good and is going into spin unit is working as designed; used 1 W10849300 (HARNS-WIRE)
Aaron B.
MAYTAG DISHWASHER MDB7749SBW3 control board was burnt , to get the unit repaired would need wire harness touch control and main board outer panel is discolored as well , and reported to safety on this dishwasher Nichole at safety said to complete call out and bill our service call they will be getting in touch with the customer
Aaron B.
wirlpool dryer unit is no longer heating the thermal fuse bad replaced the thermal fuse tested ops normal now , advised to have the venting checked and to make sure not to push the unit back too far and choke the air vent ops normal now unit will heat; used 1 WP3392519 (THERMAL FUSE)
Aaron B.
whirlpool microwaveKMHS120ESS4 unit light is not turning on all the time and open door is happening as well ordered main board needs switches and brackets as well ordered parts; ordrng 2 8169479 (screw)s and 1 W10269458 (switch) and 1 W10269460 (switch) and 1 W10727360 (microswitch) and 1 W10881539 (cntrl-elec) and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock), Replaced the main board and all the interlocks and switches , tested operations unit works as designed
Francisco S.
whirlpool refrigerator WRS588FIHV00 emoved filter and installed it correctly. Instructed cx on how to do this as well. Checked unit upon arrival found unit making ice fine but ice is clumping together inside the ice bin. Checked FC temp set temp is 0 degrees f and unit was at 1.3 degrees f. Went through harvest cycle with no issues then performed ice maker fill test no water leaks down. Found light frost underneath ice bin which indicates warm air is leaking through ice door separator; ordrng 1 W11098702 (door-ice), Removed and replaced part listed, tested ops unit now working as designed
Francisco S.
whirlpool freezer WRF555SDFZ05 Checked unit found frost inside FC ceiling. Inspected unit found gap on front of door gasket. Re aligned door unit now closes properly. Unit works as intended
Francisco S.
kitchenaid cooktop KCGD500GSS00 Upon arrival I tested outlet for proper voltage and polarity, then Checked unit and found customer is experiencing the reigniting on cook top being activated by low flame and air conditioning vent right above cook top. Asked customer to use cook top without the ac running and report any issues.
Francisco S.
MAYTAG WASHER MVWC565FW0 unit was not draining water all the way and unit had odor to it. After further inspection of the unit found unit working properly the water left in unit after a drain and spin cycle is the normal amount that sits in the water pump and hoses underneath unit. Found hot and cold hoses reversed, corrected issue calibrated unit and it is working as intended. Advised to use afresh cleaning tablets once a month to get rid of odor
Cesar H.
whirlpool dryer WGD9200SQ1 Found failed pulley and belt installed kit unit tested good. used 1 4392067 (DRYER REPAIR KIT)
Cesar H.
whirlpool freezer WRT541SZDW00 unit losing cool Recommended using settings better keeping vegetable in bags customer has done that File # 7722660837 also tech line said it could be a fan speeding up and slowing down replacing and recommend replacement
Cesar H.
whirlpool refrigerator WRX735SDBM04 removed and replaced the icemaker W10882923. Noticed the seal between door and ice container came off allowing air leaks reinstalled seal unit tested good.
Cesar H.
frigidaire refrigerator FFHS2611LWKA not dispensing ice checked unit found cubes are to large and getting stuck in the opening to get dispensed adjusted fill on ice maker to make smaller cubes
Cesar H.
whirlpool oven WOS51EC0AB04 no heat found unit has insufficient power unit checked wiring and wires are crossed instruct customer to correct
Cesar H.
whirlpool dryer WGD8500DC1 Coin in felt removed checked good
Cesar H.
amana dryer NGD4655EW2 noise during use tested unit found noise coming from rear bulk head further checked shied that it’s caused by a loose screw on bulk head allowing it to move during use tighten screw and all checked good
Cesar H.
amana dryer NGD4655EW2 noise during use tested unit found noise coming from rear bulk head further checked shied that it’s caused by a loose screw on bulk head allowing it to move during use tighten screw and all checked good
Cesar H.
whirlpool oven WFG505M0BS3 Front right burner and center burner not working tested unit found there is no spark at the burners determined failed module replaced WPW10110523 (MODULE-SPK) and tested good
Isidore A.
WHIRLPOOL DRYER WGD94HEXW2 Found removed top and front panels and all rollers and idler pulley, going bad change per kit installed new Idlerpulley all rollers and belt. Test dryer operation ok at this time.; used 1 4392067 (DRYER REPAIR KIT)
Isidore A.
KITCHENAID MICROWAVE KEMS308SSS05 Removed oven from wall, back and left side panels and old appliance manager. Installed new appliance manager WPW10119143 test oven operation ok, reinstalled back and left side panel and oven back into wall cavity
Isidore A.
KITCHENAID REFRIGERATOR KRFC300ESS01 Found ice maker arm up in off position, put arm down . Test ice maker had harvest already released ice and filled with water ice maker working at this time.
Isidore A.
WHIRLPOOL REFRIGERATOR WRS325FDAM04 Did not verify loud compressor noise did hear slight humming, customer pointed out. Found refrigerator installed not at recommended spacing could cause compressor to over heat not getting proper ventilation. Has approximately 1/2 inch space above, 1/16 inch or less on left side and approximately 1/2 inch on right side. Appears to be installation issue or too big for cabinet to get proper air flow
Steven W.
WHIRLPOOL REFRIGERATOR WRT311FZDW01 Found dripping into RC from FC. Needs air tower, fan blade kit. Needs cabinet/ liner sealed.Allow extra time.; ordrng 1 W10916494 (blade-fan) and 1 W11126274 (air-tower), Replaced evaporator fan blade, air tower. Resealed cabinet/ liner with RTV. Advised customer to leave FC door for 4 hours before opening. Advised to wait 2 days before condensation in RC stops. Unit is cooling properly. Complete.
Steven W.
WHIRLPOOL WASHER WFW7590FW0 Replaced ACU and UI together per tech line. Ran diagnostics. No error codes. Ran quick test cycle. Ok. Fills, washes, drains, rinses,& spins properly. No roaches found in UI or ACU. Found live roach behind console. Instructed customer to call exterminator as roach infestation voids warrenty . Complete.;
Steven W.
MAYTAG WASHER MVWX655DW1 Ran diagnostics. Had f5e2, f5 e3 error codes. Ran auto test cycle. Found lid lock clicking. Replaced lid lock assembly W10838613. Ran calibration, auto test cycle-passed. Fills, agitates, drains, rinses,& spins properly. Complete.
Steven W.
MAYTAG WASHER MVWC565FW1 Ran diagnostics. Had f9e1 long drain. Cleared error code. Found drain hose plugged. Cleared drain hose. Fills, agitates, drains, rinses, and spins properly. Complete. USED 1 W11162438/cntrl 1 W10838613/latch 1 W10913953/actuator
Tyler F.
maytag dryer MGD3500FW0 door seal for inner door is missing. Removed and replaced inner door assembly W10797893 tested all works good at this time
Tyler F.
whirlpool refrigerator WRV976FDEM00 Unit made 3/4 of a bin then stopped. Cycled ice maker found no codes and filled ice maker. Removed and replaced adaptor kit W10864518 to help make ice. This is the fourth repair to help make ice. Advised customer to call whirlpool if this last attempt does not take care of it.
Tyler F.
whirlpool refrigerator WSF26C2EXF01 the ice maker dispenser not working. Found temps for both compartments too high causing ice to melt in the bin and jam up the dispenser. Set temps and cleared dispenser. Showed customer correct temps and air circulation in the refrigerator. All works good at this time.
Tyler F.
WHIRLPOOL REFRIGERATOR WRS325FDAM02 unit is not cooling. Found diffuser stuck closed and return vent is frozen. Fixed diffuser and customer to defrost unit to clear return. All works good at this time.
Tyler F.
WHIRLPOOL DISHWASHER WDF520PADB7 the dispenser door will not stay closed. Removed and replaced dispenser WPW10671905. Tested all works good at this time.
Tyler F.
WHIRLPOOL WASHER WTW8900BC0 unit is not filling with water. Found drain Hose is too far in the drain pipe causing unit to siphon. Fixed and tested unit stuck draining. Ordering main control in stock.; ordrng 1 W10761026 (cntrl-elec) Removed and replaced main control tested all works good at this time.
Tyler F.
KITCHENAID REFRIGERATOR KBFN502ESS00 ice maker had stopped and mullion was dripping water. Found ice maker wire assenbly not sending signals for operation, removed and replaced wire assembly, tested unit, it all works good. Turned heater on mullion on to stop condensation. All works good at this time.; used 1 W10508673 (WIRE ASSY-ICEMAKER)
Kevin M.
WHIRLPOOL WASHER WTW8500DC0 washing machine does not agitate and lid drops, found stripped splines on transmission and wash plate door hinge is broken needs gearcase wash plate and hinges will order; ordrng 1 W10752283 (washplate), 1 W10811956 (drum assy), 1 W10861714 (hinge), 1 W11023747 (hinge), Removed and replaced gearcase, washplate and both hinges. Re calibrated unit and tested. All tests good
Kevin M.
WHIRLPOOL REFRIGERATOR ED5PHEXNL00 ound right side door not closing. I inspected bottom hinge and found that the door cam and closer is worn out causing door not to close and pop open on its own. Removed and replaced door closer and cam 1 WP2182179 (cam-door) and 1 WPW10329686 (cam-door). Tested door. All tests good.
Kevin M.
whirlpool oven WFG515S0ES1 Found oven intermittently not igniting. I found unit to have old style bake/broil harness. Also front burners on cooktop not igniting. Removed and replaced front burners and harness 1 W11161843 (HARNESS) and 1 WPW10183375 (cap-burner) and 2 WPW10515455 (burnr-head)s,. Tested unit. All tests good
Kevin M.
WHIRLPOOL WASHER WTW4616FW1 Unit not spinning. I found multiple fault codes for motor control fault. Also found stripped agitator. Need to replace main control and agitator. Ordering parts. ; ordrng 1 W11124713 (CONTROL-ELEC) and 1 WP3951744 (agitator), Removed and replaced main control and agitator. Tested unit. All tests good
Kevin M.
whirlpool refrigerator WRF767SDEM01 Unit not making ice in both ice makers. I found RC evaporator frozen over causing cooling issue. Need to replace RC evaporator fan with harness and main control. Removed and replaced main control and evap motor with harness W10843055 (cntrl-elec) W11033168 (harns-wire). Tested unit. All tests good.
Cruz B.
whirlpool washer WTW4800BQ1 unit is hitting sides during spin cycle. I then inspected basket and found suspension rods to be worn out from normal wear, ordering part suspension rods for unit, ordrng 1 W10780045 (suspension), Installed new part ( suspension rods) into unit. I then tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, checked for codes found none as well no leaks. all ops normal.
Cruz B.
whirlpool refrigerator ED5VHGXMQ10 water is not dispensing at dispenser, removed dispenser cover and found bracket for switches to be broken off, cooling temps are working fine. Ordering part bracket for unit. ; ordrng 1 WP2180226 (bracket), nstalled new part into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working as designed.
Cruz B.
whirlpool referigerator WRX988SIBM01 water filter is stuck inside housing, I then removed filter with Channel locks, installed new one that customer had purchased, tested at dispenser and found water dispensing as designed.
Cruz B.
maytag dishwasher Unit will not start, panel cntrl is not responding when you press buttons, I then installed pre I’d partsW10811169 (PANEL-CNTL) W10595568 (CNTRL-ELEC) into unit. Tested unit in a diagnostic test mode it completed wash drain dried ck for codes found none as well no leaks. all ops normal
Cruz B.
whirlpool dishwasher WDT710PAHW1 Unit is leaking from dispenser assy, and both retainers are missing, ordering dispenser assy, retainers for unit. ; ordrng 2 WPW10503548 (retainer)s and 1 WPW10671905 (dispenser) Installed new parts (dispenser, retainer) into unit. I then tested unit in a diagnostic test mode it completed wash drain dried ck for codes found none as well no leaks.
Cruz B.
WHIRLPOOL DRYER WED7000DW1 clothes are coming out damp after cycle, clothes are laying on baffles, I then tested unit and found unit heating fine, found wheel blower blowing hard, removed duct and found it to be clean, instructed customer on each cycle, minimize Dry loads, checked for codes found none. all ops normal.
Douglas P.
Vibrating when fan is on causing unit to make noise took apart top verified fan is in its proper brackets reassembled unit unit is no longer making noise customer watch;
Douglas P.
whirlpool refrigerator WRX988SIBM03 While in the process of deicing unit Tube inlet on evaporator bent and started to leak need to order evaporator; used 1 W11116006 (EVAPORATOR) Removed and replaced fresh food evaporator pulled good charge to -30 µm charge with 5.5 ounces of r134 unit is cooling properly; used 1 W11116006 (EVAPORATOR)
Irvin F.
WHIRLPOOL WASHER WTW4815EW1 the unit is not washing properly. Checked error codes none in the system. While unit was “agitating” raised top of unit found not actually doing anything. The agitator splines are worn out. The dispenser cap falls off, cause of issue. Replacing agitator assem. ; ordrng 1 W10003790 (screw) and 1 W10680208 (agitator) and 1 W10777969 (dispenser) Replaced components ordered. Assembled unit, calibrated. Passed, all ops normal.
Irvin F.
MAYTAG DRYER MVWC416FW0 The unit not showing any error codes. Ran components checking for issues. The units components are operating properly. During test had the cover raised. The unit is doing agitation. Water level are low. Checked screens clear. The units control has a bad pressure switch. The lid is not locking properly. ; ordrng 1 W10838613 (lid lock assembly) and 1 W11125011 (CONTROL), Removed power. Replaced components ordered. Completed assembly of washer. Calibrated unit passed. All ops normal
Irvin F.
FRIGIDAIRE REFRIGERATOR LFFH20F3QWC the unit just goes out and gets warm. Checked the evap motor heater and bimetal, all pass. Found the defrost timer is not advancing out of defrost. The gasket on each side of panel are missing pieces. ; ordrng 2 216204902 (gasket-evap cover)s and 1 297318010 (timer), Replaced defrost timer. Installed gaskets. Powered unit, all functions operating. Allow 24 hrs for unit to freeze completely. ; Job Cmpltd,
Irvin F.
WHIRLPOOL WASHER MVWB755DW0 unit will not operate properly. Found one error codeF8/E1- long drain cleared the code ran test, passed. The unit has a bad shifter. ; ordrng 1 W10734521 (slider) Removed power. Tilted unit back. Removed/ replaced slider. Completed install ran test 51, 52 both test pass, all functions normal.
Irvin F.
WHIRLPOOL OVEN WFG320M0BW2 oven not lighting. Power to igniter is good. Found failed ignitor, hot spot. Replaced part. Test for op passed. All ops normal. ; used 1 12400035 (IGNITER,OVEN)
Irvin F.
WHIRLPOOL WASHER WTW4816FW2 washer won’t start confirmed. The door lock housing is bad can’t shut lid. Replaced lid switch, test for ops passed. All functions normal, now. ; used 1 W10838613 (LATCH)
Timothy J.
WHIRLPOOL FREEZER WRX735SDHZ00 Tech found unit only has partial frost pattern in freezer. Compressor running. Unit needs sealed system charge. There is possibly a restriction in evaporator. Need sealed system diagnosis and repair.; ordrng 1 W10177049 (sub 10143759) and 1 W10313899 (evaporator), Inspected unit. removed and replace the evaporator. checked the dryer, is warm. the pressures are 0/140 and the fans are running. Checked for leaks with a UI light. No UI dye found in any parts in the unit compartment. Recharged unit to see If this corrects the issue or I can find a leak.
Timothy J.
WHIRLPOOL DRYER WED75HEFW0 Customer states the unit takes too long to dry and the unit is showing them a check vent light. Unit showing a 2-1(stuck key),4-3(restricted air flow). Checked behind unit and found the dryer ducting is too long and wound up. These are front load units on pedestals it would be very difficult to correct this installation issue (installation issues are not covered by warranty. Informed customer to have the ducting issues addressed to correct the drying issues.
Timothy J.
WHIRLPOOL MICROWAVE WMH76719CS3 Installed door and found the UI does not light . This is the second rime this has happened. The customer has been scheduled many times and I have been out here at least 4 times. I have installed 2 doors and both do the same thing if I put the old door on the UI works. Called WPTS(7722542206)They stated that trade partners had the wrong series # and has sent the wrong door. They came up with what they feel is the right part number for this series but said I must source the part # myself. Get extra labor for repeat calls for damaged and wrong parts causing excessive trips.;Installed the door and it worked! Tested unit.
Timothy J.
WHIRLPOOL MICROWAVE WMH76719CS3 installed the door and it worked! Tested unit. Unit checks ok.
Timothy J.
whirllpool refrigerator WRV986FDEM01 Customer states his wife has cloned the unit several times but it still smells. Checked under the deli drawers to look for water. None noted. Ran hot water down the RC and FC evaporator and found both are draining correctly. Noticed drips around the gasket and the inside of the evaporator drain pans have an odorous residue inside. I feel this is what the wife, who called, meant. This is from spillage . The only way I could see cleaning this out would be soaking it in hot water and bleach. This is not a defect in the unit but a usage issue. Instructed customer to try and fill the tray with bleach and hot water. These are not covered by warranty.
Timothy J.
frigidaire refrigerator FGHS2631PP Inspected the unit and found the IM was turned off. Turned on the IM and it cycled correctly. IM filled with water after harvest. No leaks noted. Unit checks ok
James M.
whirlpool washer WTW5000DW1 Techline Ed Sr number 7722603851. Found unit with start key getting stuck and cancelling out cycles. Ordering new pts button and control board. Will return 8-6-18; ordrng 1 W11116590 (cntrl-elec) and 1 WPW10596298 (pushbutton), Replaced cntrl elec. and push button. Tested unit and found unit now functions as intended. No dents, dings, or blemishes on or around unit.
James M.
Found unit with collapsed liner in freezer door. Ordering new door. Customer also stated they noticed a buldge on the side of the fridge. Buldge is cosmetic Registered with techline. Ref number7722384619; ordrng 1 13109217SQ (dor-fip ss), Replaced door and gasket from old door. Checked seal. Unit is sealed and operating as intended. No dents, dings, or blemishes on or around unit caused by tech.
James M.
maytag washer MVWX655DW1 Installed cntrl elec. tested unit. Unit now functions as intended. No dents, dings, or blemishes on or around unit caused by tech
Enrique R.
maytag washer MVWX655DW1 unit not powering on . I checked all the components , found the power cord connector on the central electric was not fully inserted , therefore the washer was not powering on . I connected the power cord . Performed calibration , ran a quick wash cycle test . All functions checked normal .
Enrique R.
whirlpool range WFG515S0ES1 oven not working correctly . I found the broil igniter was not igniting . I replaced the igniter , truck stock . All functions checked normal at time of service . ; used 1 WPW10333842 (IGNTR-OVEN)
Enrique R.
whirlpool refrigerator WRS571CIHV00 RC freezing the food . I will need to replace the diffuser and central electric . ; ordrng 1 W11035841 (cntrl-elec) and 1 W11164593 (DIFFUSER ) Replaced the diffuser and central electric . The customer also stated , the freezer/fridge doors not aligning . I attempted to adjust the refrigerator door , didn’t fix the problem . I called techline , spoke with Bruce . He instructed me to order and install cabinet back shims . P#4387828a; ordrng 4 4387828A (shim)s, Installed the shim kit and adjusted the RC door , it was not aligning . All functions checked normal at time of service . No leaks .
Enrique R.
whirlpool refrigerator WRS315SDHM00 unit not dispensing ice . I found ice cubes were frozen together obstructing the auger from working correctly . I emptied the ice container . Tested the dispenser. All functions checked normal at time of service . No leaks . Customer needed instructions
Kenneth M.
kitchenaid refrigerator KBSD608ESS01 Found unit cooling at the service. Customer was concerned with control panel flashing 57 degrees and would not take selections for a few days. Informed customer that everything right now is working and that my biggest guess of problem was that when they plugged in unit the over temp alarm sounded and then eventually shut off once temps were reached for a set amount of time. Answered all questions customer had. If problem continues. Main board should be ordered per WPL service pointer.
Kenneth M.
whirlpool refrigerator WRT111SFDB03 Upon arrival unit not cooling. Checked unit and found sealed system leak at condenser line and compressor. Customer just had condenser replaced and seal was not sealed entirely. Sealed leak and recharged unit with 3. Oz of r134a. Pressures checked good, no leaks found. Customer approves job at this time. No dents dings or blemishes on or around the unit caused by technician.
Kenneth M.
kitchenaid dishwasher KDTM354DSS5 Found unit not filling with water due to bad water valve. Water valve went bad due to drain hose falling off and leaking water under dishwasher. Secured drain hose and installed water valve. And tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Kenneth M.
kitchenaid refrigerator KSSC48FJS00 Found no cool. Found weld at condenser and filter drier leaking. Patched hole at connection and tested unit. Unit is now working properly. Customer approves function at this time. Recharged with 7.5 OX of R134A refrigerant.
Kenneth M.
kitchenaid refrigerator KRMF706ESS01 Installed adapter and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Dane K.
ge dishwasher PDW9980N20SS Upon arrival the unit was not washing well. The water was barely coming out of the spray arms. Unit had an extremely weak wash motor. Unit needs new washer motor however wash motor is discontinued.
Dane K.
whirlpool refrigerator WRS571CIHB00 from time to time their e is a strange sound coming from inside the unit between fresh food and freezer. Ran test 3 and showed cx the dampener opening and closing and that the sound is the door opening so cold air can be pushed by the freezer fan into fresh food compartment in order to cool. Told him with out the sound of the door opening and closing the fresh food will not cool. Cx insisted I change part and mechanical motor was too loud. I removed and replaced dampener and tested unit. Unit functions normal. All sounds are normal operation. Please inform cx of cod charges for return visit for normal operation sounds.
Dane K.
whirlpool refrigerator WRF535SWHV00 Upon arrival the unit was freezing food in the fresh food section. Removed and replaced thermostat control and dampener. Unit functions normal now; used 1 W10316760 (THERMISTOR)
Dane K.
frigidaire refrigerator LFHB2741PF Upon arrival unit was not cooling and segments in user interface were not complete. No voltage going to compressor from main board. Unit needs new board and new user interface; rqstng P&A on 1 242058229 (user interface) and 1 5304502780 (board-main power), Removed and replaced controls and tested unit. Unit functions normal now
Dane K.
whirlpool dryer WGD8500BW Customer had been running the dryer for the past hour and the inside of the dryer was too hot for me to disassemble and take parts off and change; Upon arrival the unit was loud and giving thermistor code. Removed and replaced thermistor and repair kit and tested unit.
Dane K.
maytag dryer MGDB835DC upon Arrival of the customers complaint was unit not drying the clothes properly and not operating correctly. Found their Mr. and moisture harness out of range. Removed and replaced list of parts and tested unit. found vent restricted. Customer will have to get vent cleansed in order for unit to operate as designed .
Dane K.
kitchenaid freezer KRFF507ESS01 Upon arrival freezer and fresh food we’re not cooling properly. Found ice build up on fresh food compartment. Unit needs new fan and thermostat and to be defrosted; ordrng 1 W11033168 (harns-wire), Removed and replaced harness with fan and tested unit. all ops normal.
Dane K.
MAYTAG WASHER MVWC416FW Upon arrival the agitator was broken. Removed and replaced agitator and tested unit. Unit functions normal now USED 1 W10836692
Billy J.
maytag washer MVWB835DW0 upon arrival cx stated he has been getting spots on his dark clothing sense he bought the machine I checked unit for error codes and there was none I then ran test 51 and went threw all functions as deaighned I instructed cx to use no more then 2 table spoon of soup to always run an extra rinse and to run deep water wash also instructed cx to ball up clothes around tub I found main water valve was pulsing on and off found loose connection resecured and retested job complete
Billy J.
ROPER DRYER RGD4516FW Apon arrival customer stated he moved and left old adapter at home gas line is hooked up at drier but does not match home instructed of proper use and care and referred him to a handy man or installed we don’t carry those parts
Billy J.
MAYTAG WASHER MVWX655DW0 dispenser drawer was broken won’t hold softener ordering new drawer; ordrng 1 W11127356 (drawer), Removed and replaced drawer retested job complete.
Billy J.
WHIRLPOOL WASHER WTW8500DW3 Upon arrival unit was not operating I tested unit and drum would not spin found drip pan melted to stator removed drip pan retested job complete unit works as designed
Raymond H.
WHIRLPOOL WASHER WTW5000DW1 8, Replaced control, shifter and capacitor. Calibrated and tested unit. Load tested unit. Unit passed all tests. Unit functions as designed
Raymond H.
whirlpool washer WTW5500XW1 unit shutting off during cycle. Pulled codes and got a no fill long fill code. Water was shut off to unit. Calibrated unit and ran through auto test. All ops normal. Ran through normal cycle and unit started as designed. No other issues verified with unit. Informed intermittent shutting down could be caused by electrical of home or controls starting to go bad. Quoted for board replacement customer denied. Customer will hope that the calibration of unit will work if not they will but new unit.
Raymond H.
whirlpool dishwasher WDF320PADS1 no heat and dishes won’t clean. Ohmed heater and heater bad. Motor also isn’t washing. Needs motor and heater.; ordrng 1 W10518394 (heater), Replaced heater and motor. Tested unit. Unit functions as designed. Ran unit through diagnostic reset