Local Reviews
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Ian B.
KITCHENAID MICROWAVE KMDS104ESS02 Tested unit and found all functions and button is working normally. Instructed customer on proper button usage. Job Cmpltd.
Timothy J.
KITCHENAID REFRIGERATOR KFIS29BBMS03 Inspected unit and found the fill tube frozen again. Found q20vac at heaters and the heaters have about 4k ohms each of resistance. Heaters get warm when turned on. Called WPTS who stated if the heaters and voltage are ok then they and the high voltage board check. According to WP The only other things could be air migration and a UI failure. ; ordrng 1 W10759801 (cntrl-elec), Installed controls. Tested unit unit operating normally . Customer to monitor ice production and to report if normal ice production does not resume.
Timothy J.
whirlpool washer WTW4816FW2 Unit does not latch. Replaced latch W10838613 (LATCH) and tested. Unit checks ok.
Timothy J.
kitchenaid dishwasher KDRU783VSS03 Rh light is on door closes just enough to turn of light when pushed. Per tech bulletin the baskets and hinges are suspect. Both are in bad condition. ; ordrng 1 W10782122 (hinge-door) and 1 W10782123 (hinge-door) and 1 W10877014 (gaskt-door), Installed parts. Noted many of the panels are RUSTED and the original screws do not fit in the enlarged holes. Tried inserting larger screws I had on hand.
Ethan S.
jennair refrigerator JS42NXFXDW10 Upon arriving to the customers home customer stated that the bell arm broke replaced ice maker and Bell alarm due to Bell arm eyelet broke off as well job is complete. Used WP2304354 (ARM-SHUT) and WPW10277450 (ICEMAKER)
Ethan S.
whirlpool refrigerator WRF992FIFM00 Upon arriving to the customers home customer stated that the unit was not cooling customer does have extensive damage done to the unit both doors are not closing properly door is dented panel on top that covers all the wires and water lines is broken and Customer also stated when he move the unit outside he had to take all doors off once he moved unit outside of unit stopped cooling called Whirlpool tech line tech line did say that the unit was considered customer neglect and it’s up to customer care whether they determine that or not jobs complete;
Ethan S.
maytag dishwasher MDB4949SDM2 On arriving at a customers home, customer stated that the unit would not fill. his water tested fill valve fill valve does not coming out properly replaced fill valve tested unit unit checks good job complete no leaks; used 1 WPW10327249 (Valve)
Chris M.
WHIRLPOOL REFRIGERATOR WRX735SDBM02 left door Mullen Was not retracting like it should causing door to stay open. Found it to have a broken bracket therefore it was not opening and closing like it should. I Removed and replaced it with new one all functions are good now. Also went over settings and functions of customers new refrigerator.
Chris M.
WHIRLPOOL REFRIGERATOR WRS311SDHM00 ice container has a crack in it at the bottom of ice bin. Ordering new ice container will return on Thursday anytime; ordrng 1 WPW10558424 (ice-contnr), On return visit today I replaced defective ice container that was cracked. Installed new one checked cubed and crushed ice at dispenser. Everything checks out good. Job complete
Chris M.
KITCHENAID DISHWASHER KUDS03FTSS2 dishwasher would not start it with power off on its own. Upon arrival I was able to enter it in diagnostics receive no error codes. Cycled through test fine but trying to get it to run a normal function it would not start it all. Noticed LED lights were not all lighting up on Panel indicating there is a short what’s in that board. Quoted customer a price on control board and panel they decided they’re just going to replace it with a new one.
Chris M.
KITCHENAID REFRIGERATOR KRFF305ESS00 On today’s visit removed old compressor And installed new one . Also welded in new filter dryer and installed new start device. Then put system into a vacuum to -30 psi. Then proceeded To charge system with 5 ounces of R- 134A refrigerant. Then pulled a amp draw on new compressor and also checked my head pressure and suction pressure everything is within specs.New compressor is functioning properly refrigerator is now removing inside warm air and temperature is starting to drop as designed . Told customer to allow 24 hours to reach temperature. used 1 W10507884 (compressor)
Irvin F.
JENNAIR REFRIGERATOR JF42NXFXDW01 The butter dish face is broken, the filter head is broken. Replaced filter. Door on order. CX paid for the complete call. Waiting for butter dish cover, Replaced butter dish cover WPW10131132 (DOOR-COMP) . All ops normal.
Irvin F.
FRIGIDAIRE REFRIGERATOR LFFH20F3QWC the unit just goes out and gets warm. Checked the evap motor heater and bimetal, all pass. Found the defrost timer is not advancing out of defrost. The gasket on each side of panel are missing pieces. ; ordrng 2 216204902 (gasket-evap cover)s and 1 297318010 (timer), eplaced defrost timer. Installed gaskets. Powered unit, all functions operating. Allow 24 hrs for unit to freeze completely. ; Job Cmpltd. Restrictions in cap tube, no frost pattern. Frost stops at cap-tube of evap coil. Replaced filter drier. Vacc and charged system, failed the compressor has oil in the lines. Need to replace compressor. ; ordrng 1 297414054 (compressor), used 1 W10143759 (DRIER (SERVICE)
Irvin F.
FRIGIDAIRE REFRIGERATOR LGHK2336TF0 The solinoid is not opening fully, causing slow fill. Power to the valve, is correct. Unit needs replacement valve. ; ordrng 1 242252702 (valve), Removed power. replaced valve. Purged water line, and valve thru dispenser. All ops normal.
Douglas P.
BOSCH DISHWASHER SHX68T55UC/07 dispenser door doesn’t open properly found dispenser is broken remove and replace dispenser unit is now operating properly; Job Cmpltd,
Douglas P.
frigidaire refrigerator LFSS2612TF0 Found fridge to be leaking water from ice maker found icemaker ice level screw was almost all the way in causing unit to overfill and leak water adjusted screw to proper water level unit is no longer leakin
Douglas P.
ELECTROLUX DRYER EIED200QSW00 , Unit throwing a 63 error code called tech one tech line had me chess continuity through here wires wires have good continuity had me check continuity an element no continuity need to replace heater; ordrng 1 136611032 (heater), Removed and replaced heating element unit is heating properly; Job Cmpltd.
Douglas P.
WHIRLPOOL REFRIGERATOR WRT311FZDB00 Door not closing properly found door has bow in it causing door to not seal properly ordering door and door gasket; ordrng 1 2177311 (gasket,door ff (blk)) and 1 LW10599396 (dor-fip), Removed and replaced fridge door unit working and sealing properly.
Douglas P.
whirlpool refrigerator WRF555SDFZ05 Called tech line tech line stated thermistor is out of range and board is malfunctioning need to replace both again; ordrng 1 12002355 (thermistor kit) and 1 W11043763 (cntrl-elec), removed and replaced thermistor and control unit seems to be temping properly customer to watch; Job Cmpltd.
Douglas P.
whirlpool dryer WED4815EW1 Turns on but is not doing anything. Found drum not turning when unit is running found belt to be broken removed and replaced belt with dryer repair kit 4392065. unit is working properly.
Douglas P.
WHIRLPOOL REFRIGERATOR WRV986FDEM01 Customer states unit leaking from icemaker found icemaker to be double filling unit also has service pointer for adapter kit ordering icemaker adapter kit in control; ordrng 1 W10864518 (adapter) and 1 W11188383 (ICEMAKER) and 1 WPW10675033 (cntrl-elec), Removed and replaced adapter and icemaker unit is functioning properly
Douglas P.
whirlpool refrigerator KFIS29PBMS00 Unit iced up on fresh fruit evaporate or customer to shut down fridge on Sunday night so we can come in early Monday morning and replace thermistors unit needs more work, Moved or replaced thermistor unit is cooling ; used 1 W10316760 (THERMISTOR) Tech line had me check pressures said pressure is indicated low side leak checked all connections could not locate a leak tech line advise me unit is being put up for review due to having possibly can liner; Job Cmpltd
Douglas P.
MAYTAG WASHER MVWB835DW0 Unit has a bad water valve water valve constantly leaking remove and replace valve unit working properly; Job Cmpltd.
James R.
whirlpool dishwasher WDF760SADB2 motherboard and heating element not working. replaced 1 W10854220/cntrl-elec 1 W10703867/heater1 Wpw10195091/thermostat. Unit working properly.
James R.
WHIRLPOOL REFRIGERATOR WRF767SDHZ00 Icemaker not cycling unit needs new icemaker; ordrng 1 W10886939 (icemaker), replaced IM. Unit filled and cycled. Unit working properly
James R.
MAYTAG RANGE MER6600FZ1 Switches were sheered off from delivery. R&R switches. When testing the knobs pushed in too far breaking switches. Unit needs new switches and knobs; ordrng 4 W11092479 (knob)s and 2 WP3149404 (switch-inf)s, replaced all parts. Unit working properly
James R.
WHIRLPOOL WASHER LXR7244JQ3 LEAKING WATER FROM BOTTOM. Unit needs pump assembly; ordrng 1 WP3363394 (pump), replaced pump. Unit working properly.
Cruz B.
WHIRLPOOL REFRIGERATOR WRF535SWHZ01 Found freezer gasket not sealing, used heat gun to straighten out, found same result, cooling temps doors leveling ice and water dispenser are all working fine, ordering part gasket for unit. ; ordrng 1 W10571967 (frz door gasket (gr)), Installed new part ( gasket) into unit. Gasket is sealing properly, door is opening and closing as designed.
Cruz B.
WHIRLPOOL REFRIGERATOR WRF767SDEM00 Ice maker is not working. Installed new part W11188383 (im,rc) into unit. Water filled mold, I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working fine
William L.
WHIRLPOOL REFRIGERATOR WRF767SDEM01 Not Dispensing Any Ice, Re-installed bail wire in ice maker, cleaned ice off bottom of freezer, bailwire functioning as designed.; Job Cmpltd
William L.
WHIRLPOOL REFRIGERATOR WRF757SDEH01 Found defrost drain plugged, Removed defrost drain goose neck assy. , removed clog in line, re-installed drain assy. Took pics of water damaged floor. Instructed customer on defrost function of unit.
William L.
whirlpool refrigerator WRX735SDHV00 Adjusted cub/crush lever on ice basket assy, Tested solenoid operation , unit operating as designed, instructed customer on ice solenoid location it function & how to reinstall bucket after it is removed.
William L.
WHIRLPOOL OVEN WFG525S0HS0 ound pizza trays shorting on igniter wire, instructed cx on use of bottom storage area. Ran bake cycle, unit operating as designed
William L.
whirlpool washer WTW7300DW1 Checked codes found F0 E5,F8 E6, F2 E1, F9 E2 , recaled unit , cleared codes, ran self diagnostics cycle, instructed cx on off balance load procedures. running rinse & spin cycle, unit operating as designed
Cruz B.
whirlpool washer WTW5000DW1 Unit will turn on pump keeps running, customer stated that unit will not drain water out properly as well, ordering parts cntrl elec, pump ; ordrng 1 W10876600 (drain pump) and 1 W11116590 (cntrl-elec), Installed new parts (pump water cnrtl elec) into unit. I then calibrated and tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks.
Cruz B.
MAYTAG WASHER MVWB835BW0 unit making a loud sound during spin and agitation, I then installed new pre I’d parts W10811956 (GEARCASE) and W10902814 (Washplate) into unit. Tested unit in a diagnostic test mode it completed wash drain spin ck for codes found none as well no leaks, unit is working as designed.
Cruz B.
maytag washer MVWB855DC3 unit makes a grinding sound when water is draining, I then put unit in a diagnostic test 008 found grinding sound coming from pumps, bearings on pump are worn out. Ordering pumps water for unit. ; ordrng 1 W10876600 (drain pump) and 1 W10915703 (water pump), Installed new parts (water pump drain pump) into unit. I then tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks, unit is working as designed. Customer ok repair
Cruz B.
WHIRLPOOL RANGE WOS97ES0ES02 unit will not heat. I then check for codes found none, pulled unit out and tested TOD fuse and found it to be bad, customer also stated that at times bake cycle will shut off and on during use it’s hit & miss; ordrng 1 W11179310 (CNTRL ELEC ) and 2 WP4449751 (thrmst-fix)s,Installed new parts (cnrtl elec, thrmst fix) into unit. I then tested unit in a bake and broil cycle it heated, unit is working as designed, cx ok repair
Cruz B.
maytag dryer MGDX655DW2 Found push start switch to be broken off from console. Only problem with unit, ordering part switch for unit. ; ordrng 1 WPW10563095 (relay-pts), Installed new part ( relay switch) into unit. I then tested unit in a high heat cycle it heated, unit is working as designed customer ok'd repair.
James R.
JENNAIR OVEN JJW2430DS01 JA oven turn off by itself .Called TL. TL said these are know issues. Customer opted to wait til whirlpool finds fix for units issues; Job Cmpltd.
James R.
WHIRLPOOL REFRIGERATOR WRX988SIBM03 Unit is not cooling. Compressor would not turn on unit needs a new compressor. Please schedule for Tuesday if part gets to me; ordrng 1 8201675 (compressor), Replaced compressor. Pulled vac. Charged unit. Unit working properly and cooling
James R.
WHIRLPOOL REFRIGERATOR WRF555SDFZ Icemaker not cycling. Replaced W10882923 (Icemaker). Icemaker cycled and filled unit working properly
James R.
WHIRLPOOL REFRIGERATOR WRF736SDAM12 Found And air leak through the door shoot. Unit also had to era code. Found icemaker not to be cycling. Also found a fascia heater not to have a continuity through it. Unit needs icemaker door chute and facia; Replaced fascia heater. Unit working properly
Irvin F.
amana refrigerator ART308FFDW03 The evap motor is dragging. Sealed system is good no leaks. The defrost cycle is not activating. Need to replace ; ordrng 1 W11177653 (HARNESS W/ BIMETAL) and 1 WP2315539 (motor-evap) and 1 WPW10643378 (cntrl-elec), Removed power. Installed replacement control wire harness and evap motor. Completed assembly. Powered unit. Cycled on all setting normal.
Irvin F.
WHIRLPOOL REFRIGERATOR WRF535SWHZ00 Freezer gasket not sealing on top causing ice build up. Removed ice build up. Heated the gasket and frame and shaped the gasket to the frame. The seal is solid now. All functions normal.
Irvin F.
WHIRLPOOL WASHER MVWB765FW1 the unit is not completing cycles. Checked error codes found one code. Talking to the customer stated washing three towels and the unit coded. F0/E3- over loaded. Valve operating properly. The pressure switch may be the issue. Intermittently will not operate. Replacing control. ; ordrng 1 W11135392 (MAIN CONTROL), Installed components. Powered unit ran components test. All passed. Ran test 51, passed. All ops normal.
Irvin F.
whirlpool microwave WMH31017FB0 The door microwave door is scratched. Replaced door. All ops normal. used W10889333 (door)
Irvin F.
maytag washer MVWC415EW1 Unit is not draining. Water left in the tub. Drain motor hums. Stuck key long drain. The drain motor has a failed impeller. ; ordrng 1 WPW10661045 (drain pump), Removed power from unit. Tilted back. Replaced drain motor. Powered and test unit for operation passed. All ops normal
Chris M.
JENNAIR DISHWASHER JDB9800CWP2 Today I talked with customer after last visit she informed me that dishwasher would start cycle and shut off within 10 minutes. Didn’t matter which cycle she tried it would do the same thing after doing some more research And troubleshooting I determined that the diverter is bad Causing dishwasher to stop cycle.Talked with Rich at shop he’s ordering new pump assembly and I rescheduled for Wednesday the 15th.I’m going to have to pull Dishwasher out from counter. Requesting a 2 call count For this repair, On return visit disconnected water supply pulled dishwasher out from underneath cabinet. Removed and replaced sump assembly. Reinstalled pump and all electrical connections. Turn water on and tested for leaks everything checked out good. Cycled dishwasher on everything tested good.
Chris M.
WHIRLPOOL REFRIGERATOR WRX735SDBM03 Customers issue is that gasket around freezer doorHas expanded and filled with ice Not allowing door to shut all the way causing frost issues in freezer compartment. I tried breaking up the ice in the gasket so the door was shut properly. Gasket is the Defective it needs a new one so the job is done properly. Ordering gasket and returning next week when I’m back in town.; ordrng 1 WPW10714545 (gasket-fip), On return visit replaced freezer door gasket used the blow dryer so it would mold to its proper shape.Freezer door now seals properly. Also replaced customers icemaker. Everything checks out good customer is not happy.
Chris M.
whirlpool washer WGT4027HW0 Customers issue is that washer would not spin. Entered washer into diagnostics received F7-E1 - F7-E6 &F1-E2 error codes. Was able to tip unit two at side and look underneath I found belt broke off and broke actuator and also cam.This washer is a washer dryer combo whirlpool requires two men for repairs. I am able to do this by myself if I can get double labor out of it. If not please send second technician with me.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 WPW10006384 (drive belt), On return visit I replaced drive pulley and actuator also replace defective belt. Adjusted feet so unit sat level. Then calibrated unit and ran system test everything checked out good. Job complete
Chris M.
FRIGIDAIRE RANGE LFEF3054TFE Customer is having issues Oven not heating. I Tried preheating oven to 350° it started heating and then shut off on its own same with broil. I tried it again and it did the same thing it would shut off before reach temperature. Ordering new board and new temperature probe; ordrng 1 316490003 (probe) and 1 5304508924 (CNTRL ), On return visit replace control board and also temperature sensor probe. Powered unit back on set to bake in preheated to 350°. Then set it on broil it reached temp also. All functions normal.
Chris M.
WHIRLPOOL WASHER WHD3090GW0 Customers issue is that dryer was shooting water out on the ground. Reason being customer was not given the hoses needed for this type of dryer this dryer is a heat pump unit. I contacted whirlpool they told me it was OK that order houses needed. When parts come in will return and install ; ordrng 1 461970110583 (hose) and 1 461970110592 (hose) and 1 W10629345 (pipe) On return visit install the hoses for heat pump dryer As designed.Then tested unit everything checks out good. Job complete
Ethan S.
WHIRLPOOL WASHER WFW94HEXW0 Upon arriving to the customers home customer stated that the unit Was intermittent working. Customer unit needed a new controlling is face is her interface is discontinued. customer is going to buy a new unit
Ethan S.
KITCHENAID DISHWASHER KDTE104ESS4 Call riving to the customers home customer stated that the unit had rust inside of unit contact a whirlpool about issues or Paul told me the service pointer referred customer back to her you should care guide on how to clean unit and advise customer that the unit nothing in the unit will cause the rust itself has to be something to do with her water advise customer about using care
Ethan S.
whirlpool refrigerator WRX735SDHB00 On arriving at a customers home customer stated that the unit was not making ice chest and ice maker found icemaker to be getting proper voltage but icemaker was working intermittently switched our icemaker tested unit unit checks good job complete; used 1 WPW10300024 (ICEMAKER)
Ethan S.
whirlpool dishwasher KDFE104DBL5 Call arriving to the customers home customer stated that the unit was not getting water in fact did you know it was getting water which is not pumping tested pump found pumped to be getting correct voltage but was not operating needing to order new palm; ordrng 4 W10789434 (clamp)s and 1 WPW10605057 (pump and motor assy), Call arriving to the customers home customer stated that the unit was not getting water in fact did you know it was getting water which is not pumping tested pump found pumped to be getting correct voltage but was not operating needing to order new palm; ordrng 4 W10789434 (clamp)s and 1 WPW10605057 (pump and motor assy),
Ethan S.
whirlpool refrigerator WRF767SDEM Upon arriving to the customers home customer stated unit was not keeping call found there to be an iceberg on customers evaporator, let customer know she’s going to need to unplug her unit for 24 to 36 hours so unique and DI; Upon riving at a customers home took you need a part relocated thermistor tested unit unit just good with no issues job is complete.
Ian B.
WHIRLPOOL REFRIGERATOR GI0FSAXVY01 Customer states it has been longer than six months since last filter change, and dispenser system is not used often. Advised customer that filter media will break down, and filter will be less effective if not changed regularly. Also advised that settlement and sediment is a normal occurrence in any water system that sits dormant. Both of customers fresh food door seals are torn, and bottom door bin is cracked. need seals and bin for repair.; ordrng 2 W10443238 (door gasket)s and 1 WPW10451501 (bin-cntlvr), Installed parts and unit now tests good. Customer asked again about cloudy water from dispenser but still hasn’t changed filter. Advised customer that nothing further can be done about the water system until the filter is changed.
Ian B.
KITCHENAID REFRIGERATOR KRFC704FBS00 Tech found fresh food evaporator frozen over. This is likely due To previous air seal issues. Advised customer that a full defrost will be needed in order to safely restore airflow, as evaporator cover cannot be removed without risk of further damage. Removed door bins for a customer and instructed customer on how to turn cooling off for defrost.
Ian B.
WHIRLPOOL WASHER WTW500DW1 Tech found unit unplugged. Plug back in and got no response from unit for several seconds, then unit began drain cycle. Which is normal behavior. Unit is behaving erratically from being unplug the regularly, which confuses control board and throws off sensory functions. Reset control and recalibrated. Unit now just good with no further issues. Advised customer that unit should remain plugged in, To avoid uncalibrating machine. Assured customer that unit does not use a significant or even noticeable amount of power when it is in standby mode, so therefore it does not need to be unplugged to conserve power.
Ian B.
KITCHENAID ICEMAKER KUIC15NHZS0 Installed control, but was not able to test due to improper drain setup. Can not reconnect unit without installation of proper drain hose. Unit was not installed correctly by contractor. Must have full reinstallation in order to Operate safely.; ordrng 2 5305877995 (compound)s and 1 W11038865 (hose),Tech install drain line and powered unit on. Unit started normal functions and begins making ice. Advise customer that units drain system in its current set up may not be adequate. Drain line that goes outside through the wall May need to be protected from the sun by additional hardware, to avoid sun rotting. Unit otherwise tests good.
Ian B.
WHIRLPOOL RANGE JES9900BAS right front infinite switch crackling and shorted. Remaining infinite switch is our intermittently shorted. Need to replace infinite switches for repair. Install switches. Unit now test good with no damage to home. Used WPW10185286 (SWITCH-INF RIGHT FRONT) 2 W10823711 (Element)s W10823722 (Element) WP74010824 (SWITCH- EL LEFT REAR) 2 WP74008940 (SWITCH- IN LEFT FRONT/RIGHT REAR)s.
James M.
WHIRLPOOL REFRIGERATOR WRF736SDAM14 Unit ice maker had stuck between harvest. Ran service diagnostics and ran harvest test. Unit harvested ice and refilled. Ice maker is working. Also found door dispenser motor not dispensing ice and making a grinding noise. Ordering new dispenser motor and shaft ; ordrng 1 W10822606 (motor) and 1 W10847834 (clip) and 1 WP2198628 (seal) and 1 WPW10347114 (shaft), Replaced all parts, and tested unit. Unit now functions as intended and customer approves. No dents, dings, or blemishes on or around unit caused by tech.
James M.
WHIRLPOOL WASHER WFW97HEDW0 Found undo unit with f3e1 error code. Checked air-gap and found no obstructions. Ran auto test and found major soap suds in test. Ran clean water cycle and found soap build up during agitation. Instructed customer on proper soap usage and how to breakdown soap build up. Customer approves. No dents, dings, or blemishes on or around unit caused by tech.
James M.
WHIRLPOOL DISHWASHER WDF520PADM7 Unit would not power on due to bad power socket. Tested unit with extension and unit functions as intended. Tested wall socket and found inconsistent voltage. Instructed customer to have an electrician look at the wall socket. Customer agrees. No dents, dings, or blemishes on or around unit.
James M.
MAYTAG OVEN MGT8720DS03 Unit would not pre heat top oven on bake. Installed new entry elec and tested unit. Still not ignighting on bake. Replaced igniter with truck stock and tested unit. Igniter still failing to light. Tested ignighter and found it faulty. Ordering new igniter ; ordrng 1 7432P143-60 (igniter- b), Replaced igniter and tested unit. Unit now functions as intended. No dents, dings, or blemishes on or around unit.
James M.
KITCHENAID REFRIGERATOR KRMF706ESS01 Found unit with minor ice build up in freezer. Checked gasket and found gap in seal along left side. Heated gasket and completed seal. Customer also stated vegetable drawer not sitting straight in unit. Adjusted mounting brackets to even put door. Also adjusted feet to allow doors to align straight.
Enrique R.
KTCHENAID DISHWASHER KDFE104HPS0 Unit not completing the cycle , door pops open , leds starts blinking . I replaced the upper rack tracks W11259785 (Track) and adjusted/leveled the unit ran a wash test . All functions checked normal at time of service . No leaks .
Enrique R.
WHIRLPOOL WASHER WTW5000DW0 Not starting the wash cycle . I diagnosed the unit , found lid lock fault . Replaced the latch . Performed calibration , ran a quick wash cycle test . All functions checked normal at time of service . No leaks .; used 1 W10404050 (LATCH)
Enrique R.
WHIRLPOOL REFRIGERATOR WRF993FIFM00 Unit not cooling correctly . I found RC evaporator frosting up . I will need central electric and evaporator cover assembly; ordrng 1 W10889841 (cover-evap) and 1 W11169503 (CENTRAL ELECTRIC ), Replaced the evaporator cover and central electric . All functions checked normal at time of service . No leaks .
Enrique R.
WHIRLPOOL MICROWAVE WMH31017FS0 unit making very loud noise . I checked all the components , checked normal . The sheet metal is loose . The customer will have the installers take care of the problem . The microwave needs the switches replaced . Open/close door error code . ; ordrng 3 W10727360 (microswitch)s Replaced 3 microwave switches . Now the unit is not displaying open/close door error . Also customer complaining the fan blower is making a grinding noise. I will need to replace the fan blower ; ordrng 1 W10892388 (motor-fan), replaced the fan motor on the microwave . All functions checked normal .
Erick S.
whirlpool refrigerator WRS325FDAM Cycled unit and found units temp warm in both compartment. Inspected compressor and found it with bad windings causing unit not to cool. Also found build up of ice on bottom of freezer due to cracked ice bin and leaking. Unti will also need to ice bin; ordrng 1 W10309988 (compressor) and 1 WPW10558423 (ice-contnr), Installed new parts on unit. Pulled vacuum, recharged system, inspected for leaks and found none. Ice bin is now holding ice preventing it from leaking. Unit tested normal ops, job comp; used 1 AF1200 (TUBE EXTENSION)
Erick S.
WHIRLPOOL REFRIGERATOR WRT138FZDW00 Found fan getting voltage but not responding causing unit not to cool. Replaced fan motor WPW10308033, and defrosted air ways. Retested it and it’s now cooking in both sections. Job comp
Erick S.
WHIRLPOOL REFRIGERATOR WRX988SIBM Cycled through diagnostics and found e2error on ice maker causing it not to produce. Motor out of position. Replaced ice maker WPW10764668 (ICEMAKER). It cycled and filled with no errors. Job comp.
Erick S.
WHIRLPOOL WASHER WTW7300DW0 Cycled unit and found it making loud noise coming from gearcase. Accessed case and found water leaking through tub seal and dit has gotten everything wet. Stator and clutch will,need to be replaced. Rotor teeth also worn; ordrng 1 W10754158 (motor stator), 48.80, 1 W10754161 (motor rotor), 53.17, 1 W10754448 (clutch), 27.59, 1 W10811956 (gearcase), Installed new parts on unit. Retested it and it passed all tests with no errors.
Erick S.
MAYTAG DRYER MED4200BW0 Found units door broken. Outer layer glass is broken. Door hinge broken on both door and cabinet. Cust declined estimate.
Erick S.
whirlpool refrigerator EL7ATRRMS Upon arrival found unit leaking water into crisper drawers and on bottom. Found unit not draining, Found clogged and kinked hose causing it not to drain. Cleared all debris and reinstalled hose correctly without kinks. Retested it and unit is no longer leaking. Job comp.
Erick S.
FRIGIDAIRE REFRIGERATOR FFU21F5HW Installed new parts on unit. Pulled vacuum, recharged system, inspected for leaks and found none. Unit is now cooling. Job comp
Kenneth M.
kitchenaid dishwasher KUDS35FXSS5 Found unit completely dead on arrival. Checked power cord at junction box. Found wires ok. Checked power at control board and found it to be present. Replaced board WPW10481125 (PANEL-CNTL) and tested unit. Unit is working properly. Found control panel missing lights and indicator light was off. Replaced control panel W10479761 (CNTRL-ELEC) and tested. Unit is working properly. Customer approves function at this time. No dents dings or blemishes on or around as it caused by technician.
Kenneth M.
whirlpool refrigerator ED5VHEXVQ04 Plugged unit in found unit would not start compressor. locked up valves in compressor. Ordering parts. Installed compressor and recharged system with 5.0 OZ of R134A refrigerant and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings o blemishes on or around unit caused b6 technician. No leaks found at this time. pressures checked good. used 1 CD8404 ([Alt for AF1200]), and 5 R134A (REFRIGERANT )
Kenneth M.
whirlpool refrigerator WRX735SDHZ00 Found unit with no ice production. Replaced ice maker with truck stock and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician ; used 1 WPW10300024 (ICEMAKER)
George Y.
frigidaire refrigerator LFHG2251TFO Found refrigerator making rattle noise found moisture on fan area clear out retested reposition door testing ok complete. No dents or dings cause by tech.
George Y.
amana refrigerator ABB1924BRM00 Found refrigerator fresh food area not getting cold freezer ok unit constantly running need to replace jazz board ok to order part; ordrng 1 WPW10503278 (refer elect cont brd), Installed new jazz testing ok complete. No dents or dings cause by tech.
George Y.
MAYTAG DRYER MGDB855DC4 Found dryer working ok sound ok customer is in a raised foundation customer instruct sounds ok no dents or dings cause by tech.;
George Y.
KITCHENAID REFRIGERATOR KRMF706ESSOO Found refrigerator working ok ice maker ok found refrigerator at 33degress in fresh food area customer instruct unit needs to be 37 recomended setting recalibrated checking ok . No dents or dings cause by tech
George Y.
KITCHENAID DISHWASHER KDTE104ESSO Found dishwasher not draining found bad drain pump WPW10348269 (PUMP-DRAIN) retested check out ok complete . No dents or dings cause by tech
George Y.
WHIRLPOOL WASHER WTW7500GW0 Found washer with error fo3e2 overloaded too much suds out of balance put into diagnostics clear codes customer instruct nothing wrong with unit. No dents or dings cause by tech.; Job Cmpltd
George Y.
whirlpool refrigerator GX5FHDXVQ06 Found refrigerator leaking right bottom freezer door found drain plug clear out ice and drain plug reposition door checking draining ok complete. No dents or dings cause by tech.
George Y.
WHIRLPOOL FREEZER WRB322DMBM00 Found refrigerator freezer working ok no cool in fresh food area check fan ok need to replace jazzboard defected ok to order part. Office to call customer wen part in.; ordrng 1 WPW10503278 (refer elect cont brd), Installed new jazz board checking ok complete . No dents or dings cause by tech
George Y.
whirlpool microwave WMH32519FS0 Found micro hood light on at all times, off non responsive, micro control board and light bulb to be order . Office to call customer wen part in .; ordrng 1 8206232A (lamp 40 watt) and 1 W10824822 (cntrl-elec), Installed parts tested ok complete . No dents or dings cause by tech.
Dane K.
whirlpool washer WTW4816FW Upon arrival the agitator was broken. Replaced agitator Wp3951744/agitator and tested unit. Unit functions normal now
Dane K.
WHIRLPOOL WASHER WTW8040DW Upon arrival the unit was not draining. Found the drain on disconnected at Julian connector. Secure connection and tested unit.
Dane K.
GE REFRIGERATOR GSH25JGDDWW Upon arrival the unit was not making ice. Ice maker motor was stripped and constantly attempting to harvest but could not move icemaker fingers. Unit needs new icemaker assembly. Quoted customer $339 with above breakdown. Customer declined estimate and was upset that he had to pay a service call and that I did not have the part. Customer told me he would not pay at time and that I had to bill him. Informed office to call customer to collect service fee of 115;
Dane K.
GE REFRIGERATOR Z1SB480BMD Upon arrival the unit was not cooling. Found compressor very hot and no airflow coming from condenser fan motor. Found can dance or fan blade was pushed all the way back through the shroud so no Erica pass-through. Installed fan correctly and secured in proper position, unit functions normal now.
Dane K.
GE REFRIGERATOR GSS25XSRESS Unit Had a frozen filter. Checked customers water pressure at dispenser and the water came.Found water filter clogged causing low pressure to icemaker and fill tube to freeze
Dane K.
ge washer GTW330ASK1WW Upon arrival the unit would not drain and the customer smelled burning smell. Found the drain pump burned out. Removed and replaced drain pump and tested unit. Unit functions normal now ; used 1 WH23X24178 (PUMP)
Dane K.
ge dishwasher GDT720SSFSS Upon arrival the unit was not installed properly. Installed unit properly and door was in our closing and latching with no issue.
Bryan D.
MAYTAG WASHER MVWX500BW0 washer is making loud noise during spin cycle. Tested unit in diagnostics. Unit showed no error codes. During spin cycle unit is making loud grinding noise. Inspected unit found unit has a bad gear case. Ordering gearcase; ordrng 1 W11035747 (gearcase), Removed and replaced gear case. Calibrated and tested unit. Unit functions as deigned. Customer approves repair At this time.
Bryan D.
WHIRLPOOL REFRIGERATOR KSSC48FMS02 Temps are warm. Pulled temps got 34 from freezer and 50 from fridge. All fans are running compressor is running. Sealed system issue. nstalled service stub and drier. Vacuumed system for 20 minutes. Charged system to specs. Found no leaks. Unit now cooling ; used 1 WPW10143759 (DRIER ASSY)
Bryan D.
KITCHENAID REFRIGERATOR KRFC300ESS01 Fridge is not cooling tested damped 8n diagnostics. Damper would not respond. Ordering damper and main control. ordered parts, WPW10317076 (CNTRL-ELEC) WPW10224292 (HARNS-WIRE) Removed and replace control. Unit now functioning as designed
Bryan D.
WHIRLPOOL WASHER WTW5000DW washer would not spin or agitate and lid would no open. Tested unit in diagnostics unit showed lid lock fault. Ran manual test lid would not unlock. Ordering cx a new lid lock assembly. Rescheduled cx for 8/15 ; ordrng 1 W10838613 (lid lock assembly) Removed and replaced lid lock assembled. Calibrated and tested unit. Unit functioning as designed.
Bryan D.
MAYTAG WASHER MVWC565FW1 washer is not draining all the water and pausing during cycle. Tested unit in diagnostics and got error code long fill. Inspected unit found drain house was 19 inches into drain pipe. Removed and reinstalled at 4.5 inches. Calibrated and tested unit is functioning properly. No dents dings or scratches caused by Tech
Bryan D.
WHIRLPOOL WASHER LSQ9549PW2 Upon arrival washer just stopped in the middle of a cycle. Inspected unit. Unit would not start. Jumped door switch unit started right up. Bent contact bar to make better contact with switch and switch is broken. Ordering switch. ; ordrng 1 WP8318084 (switch-lid), Removed and replace lid switch. Tested unit. Unit functioning as designed. No dents dings or scratches caused by tech.
Bryan D.
whirlpool freezer KBFS20EVMS8 Upon arrival water is leaking from bottom of fridge and ice is building up on bottom of freezer. Inspected unit found drain was clogged. Removed drain nipple cut sides to prevent future clogging. Reinstalled nipple. Cleared ice from bottom of freezer and cleared drain. Unit functions as designed. Customer approves repair At this time. No dents dings or scratches caused by the tech.
Billy J.
Upon arrival customer stated unit came with wrong door handles she requested the curved handles removed and replaced 2 WPW10170540 (SCREW)s ; 2 WPW10296804 (SCREW)s 2 W11163764 (handle)s retested job complete customer is happy with repair.
Billy J.
whirlpool refrigerator WRT311FZDW01 Upon arrival not cooling properly I checked temp and had 45 degrees but customer had freezer setting on max also performed factory restart all functions work as designed job complete
Billy J.
whirlpool refrigerator WRX735SDBM02 upon arrival icemaker would not cycle removed and replaced W10882923 (Icemaker) retested job complete unit functions as designed.
Billy J.
JENNAIR REFRIGERATOR JS42PPDUDE01 fridge door sticks out a little more then freezer door inspected and doors are sealing properly both gaskets look great no tears no nothing customer states she wants new gasket informed her that I’m not replacing a perfectly good and functioning gasket. job complete, took picture of difference unit temp is 37 in fridge 0 in freezer cooling and making ice as designed
Billy J.
KITCHENAID DISHWASHER KDTM354ESS3 Upon arrival door was not closing correctly I was able to realighn door retested job complete; Job Cmpltd
Billy J.
KITCHENAID REFRIGERATOR KRMF706ESS01 Upon arrival cx states unit is a complete no cool and lost all his food fresh foods evaporator is completely frozen along with freezer evaporator as well W11087438 W11249952 W10625069 W10625070 I found fresh foods thermistor failed also found both freezer rails broke and need to be replaced not allowing freezer drawer to shut also freezer evaporator completely frozen 3109457792 Rita 30 min call ahead ; ordrng 1 FREEZERFAN (FREEZER FAN) and 1 W10625069 (bracket) and 1 W10625070 (bracket), Removed and replaced all parts listed retested job complete
Billy J.
WHIRLPOOL REFRIGERATOR WRX735SDBM00 Icemaker does not work and icecontainer is broken orderingordeeing ice container W11185686 tested ic maker found icemaker would not cycle needs new icemaker but had correct voltage; ordrng 1 ICECONTAINER (ICECONTAINER), Removed and replaced icemaker and container retested job complete.
Raymond H.
WHIRLPOOL RERFRIGERATOR WRT519SZDM01 food freezing in RC. Measured temps at FC -12F and RC at 20F. Ran diagnostics and found thermistor and control bad, W11223731 (Thermistor), Replaced thermistor. Tested unit. Unit needs to regulate back to temps
Raymond H.
WHIRLPOOL REFRIGERATOR ABD2233DEW Unit leaking. Found loose water fitting to inlet valve. Secured water line and tested unit functions normal now.; Job Cmpltd
Patrick C.
WHIRLPOOL FREEZER WRT138FZDW00 Customer having issues with a knocking noise. I did hear the knocking last time the knocking is the Freon expanding and contracting in the lines. There is no repair for the issue she is having. The unit isn’t having any cooling issues. Calling trade partners spoke to Martha 7722455753. Unit working as designed
Patrick C.
WHIRLPOOL REFRIGERATOR WRT138FZDW00 Found the unit having issues with the fridge not cooling properly and iced up I. The fridge. Previous tech out before opened her freezer door and told her it was air causing issue. Which the over frosting is actually being caused by the air duct being blocked by piece of tape that was not supposed to be there from factory. Removed tape and tested unit. All ops checked good ; Job Cmpltd.
Patrick C.
WHIRLPOOL refrigerator WRX735SDHZ Found the customer having ice maker ops issue. Checked out ice maker and it hadn’t made any ice. Tried harvesting and no ops. Getting sufficient power. Needs new ice maker. Removed and replaced from stock. Tested unit. All ops checked good ; rplcd1 WPW10300024 (icemaker)
Patrick C.
WHIRLPOOL WASHER WFW7590FW0 Found the customer having issues with an error code. F9e1. Pump error. Customer states that the unit is draining the water but not spinning water out of clothes. Checked other errors and found a f3e1.pressure. Switch fault. Common issue, have seen before. Unit working at time of service. Will need pressure switch ; ordrng 1 WPW10448876 (switch-wl), Removed and replaced part. Ran auto test. All ops checked good.
Patrick C.
KITcHENAID REFRIGERATOR KRMF706EBS00 Found the unit not making ice for customer. Checked all steps in diagnostics. Worked in test mode just fine. Needs new ice maker. Opened ice maker to replace and it was the wrong one. Need to order right one, as well as door switch ; ordrng 1 W11085027 (switch) and 1 WPW10764668 (ice maker) Removed and replaced parts tested unit all ops checked good.
Patrick C.
KITCHENAID REFRIGERATOR KFIV29PCMS02 Found the unit leaking in the fridge. Coming from the reservoir. Needs new one as well as filter housing. Notice ice on back wall. Needs adapter kit ; ordrng 1 W10648043 (adapter) and 1 W11168758 (RESERVOIR) and 1 W11194438 (HOUSING ), Removed and replaced parts. Unit checked good but started making loud noise. Coming from fan. Needs to be replaced ; ordrng 1 W10633627 (motor-evap), Removed and replaced part. Tested unit. All ops checked good
Danny G.
KITCHENAID REFRIGERATOR KBSD612ESS01 Freezing food on top shelves Found unit set at 33 degrees Set proper temp and adjusted shelves and remove package taping.
Danny G.
WHIRLPOOL REFRIGERATOR WRX735SDHZ00 Unit is making loud noises Found compressor tubing vibrating against cabinet wallRearrange tubing and unit stop making noise Reinstall unit level unit out Set unit to proper temp Unit is working properly
Danny G.
KITCHENAID DISHWASHER KDTM354ESS3 Unit not washing dishes properly. Removed and replaced the pump&motor W10805015 (PUMP&MOTOR). Ran a test cycle and found cold water going into dishwasher. Advised client to run hot water at sink 1st And to use jet dry Unit completed self test cycle with no issues
Danny G.
WHIRLPOOL REFRIGERATOR WRS322FDAM04 Won’t make ice Need to order ice maker and rs call ; ordrng 1 WPW10300022 (icemaker), Replaced ice maker and unit cycled and filled up with water Advised client to allow 24hrs for a full bucket of ice
Danny G.
WHIRLPOOL REFRIGERATOR WRX735SDBM04 Broken user interface W11043015 (UI). Replaced ui Set unit unit proper temp. Test all dispenser functions Unit is working properly
Michael M.
MAYTAG WASHER MVWX655DW1 unit stops mid cycle intermittently. Found F9e1 long fill code. Tech found improper drain hose hooked up to unit and was pinched causing restricted flow. Replaced hose with correct plastic drain hose and unit now drains properly. Ran unit through auto service test and passed with no issues. Job complete.
Michael M.
whirlpool refrigerator WRX735SDHZ00 Ice maker is not working.Tech found ice bin was full and and ice maker is cycling. Ice maker harvested while tech was in home. Found auger motor does not engage when dispenser pad is pressed. Door chute ops as intended ; ordrng 1 WP63052-2 (impeller) and 1 WPW10309868 (motor), Removed ice maker assembly. Removed and replaced auger motor and impeller.Unit now dispenses ice as intended. Ice maker harvested and filled. Unit ops as intended. Job complete
Michael M.
wihrlpool refrigerator WRS325SDHW01 approx two days ago the unit turned off for an hour and temp raised considerably. Then turned back on and operated normal since. Tech verified correct temps in both cabinets. All fans operate. Tech found power cord to unit was 1/2 way out of socket. Plugged power cord firmly into wall outlet. Found all fans and temps are normal. Amp reading from compressor is 1.06A. Unit is operating with no issues at this time. Verified with techline loss of power caused loss of communication. Unplugged unit and rebooted system.
Michael M.
whirlpool range WFG505M0BS3 Tech found power cord was pinched. Cut out damaged section of cord and used wire nut / electrical tape to secure power cord. Unit now powers on and operates as intended. All burners ignite. Oven ignites and heats job complete,etc; Job Cmpltd,
Michael M.
WHIRLPOOL WASHER WTW7500GW0 Removed lid latch and main control and replaced with new parts W10810403 (lid lock assy) W11130238 (MAIN CONTROL). Ran unit manually to fill, drain, agitate and spin. Ran unit through auto service test and passed. Unit ops as intended with no issue. Job complete.
Hector Z.
whirlpool refrigerator WRS588FIHV According to the customer he call on Monday and he cancel this call
Hector Z.
WHIRLPOOL REFRIGERATOR WRF736SDAM12 Right hand side fresh food door gasket is torn up. Replaced and tested ok. Used W10407212 (GASKET-FIP)s
Jesus C.
IKEA MICROWAVE IBMS1455WW0 Microwave doesn’t start. Checked unit and found inoperative push to start switch. Ordered parts; ordrng 1 W10770413 (cntrl-elec) and 1 W11086664 (button) and 1 WPW10317093 (cntrl-elec), Replaced start button. Tested ok.
Hector Z.
jennair refrigerator JFFCC72EFP00 Refrigerator not cooling properly. Checked unit and found ice up fresh food evaporator. Contacted tech line and ran diagnostic test #128, this is the right control version (6.0), he recommends to replace the fresh food evaporator cover assembly. Replaced fresh food evaporator cover. Tested ok USED W10887790 (cover-evap)
Hector Z.
WHIRLPOOL REFRIGERATOR WRF555SDFZ01 Customer complaints of refrigerator not dispensing ice or turning the light off. Checked unit and found left hand fresh food door has a liner is bowed inn, like is missing the inner foam, (See picture). Ordered door and gasket.; ordrng 1 W10830055 (gasket-fi) Replaced left hand fresh food door. Tested ok.; Job Cmpltd,
Jesus C.
whirlpool refrigerator WRS325FDAM04 Customer states that unit lights are not working. Checked unit and found then freezer light off. Also found the RC light dim. Replaced lights and lights started working. Unit is now working as design.; Job Cmpltd. used WPW10515057 (LIGHT) and a WPW10515058 (LIGHT)
Jesus C.
whirlpool refrigerator KFIV29PCMS03 Customer states that unit icemaker not working. Checked unit and ran test 57 harvest and 45 fill test. Icemaker is working properly. Customer states that unit has had condensation on RC. Per service pointer W10772228D replace UI and control board. Ordering parts. Power unit off and replaced the control boards. Turned unit back on and tested. Unit is now working as designed. used W10878992 (cntrl-elec)
Jesus C.
maytag washer MHW5500FW1 Customer states that unit won’t latch. Checked unit and the latch is not closing. Removed retainer from bellows and replaced latch WPW10443885 (LATCH). Assembled unit and ran diagnostics no error codes found. Unit is now working as designed.
Jesus C.
JENNAIR REFRIGERATOR JF42NXFXDE02 Customer states that unit is not making ice. Checked unit and jumpered out icemaker to cycle. Icemaker is harvesting and calling for water. Advices customer that unit a will take several cycles to make ice due to the air on the lines. Also heated the gasket on both doors in the center. Condensation was building up in center mullion. Unit is now working as designed.
Jesus C.
MAYTAG DRYER MGDB835DW4 Customer states that unit is not starting. Checked unit and ran diagnostics found error code. Continue diagnostics and passed. Checked vent air flow with flow meter and it’s good. Unit is working as design.F2-E1 UI stuck button.
Jesus C.
whirlpool refrigerator WRX988SIBM03 Customer states that unit is not making ice. Checked unit and found the evaporator cover iced up. Removed all drawers and pantry door. Removed all ice and cover. Defrosted evaporator and placed the thermistor is the suction line held by a zip tie. Assembled unit and tested. Unit is working as designed.
Aaron B.
kitchenaid dishwasher KBSD602ESS00 Checked unit ice dispenser pad not working , noises from the air dampener and freezer basket front was broken , ordered parts; ordrng 1 W10133603 (pad) and 1 W10839856 (front-bskt) and 1 WP2221296 (air-baffle) and 1 WPW10504458 (door-chute), Replaced the basket front ,air baffle door chute and ice motor and pads , tested ops unit is working normal now ; Job Cmpltd.
Aaron B.
whirlpool refrigerator WRF954CIHZ00 Checked ops of the ice maker, fill tube was iced over , checked heater fill tube was busted ordered new water line allow ; ordrng 1 W10917894 (WATER LINE), Replaced the fill tube line to the icemaker tested operations unit is working as designed now unit should start filling up and making ice.
Aaron B.
whirlpool oven WOS51EC0AS03 nit oven light still didn’t work ordered main board; ordrng 1 W10839510 (cntrl-elec), Pulled wall oven out , replace the oven control test reparations unit is working as designed now
Aaron B.
KITCHENAID REFRIGERATOR KRMF706EBS00 ice build up in freezer. Tech found ice on front of drawers on right side of freezer section. Tech found excessive food in freezer created door gap and created ice build up.Removed door and drawers and removed large portion of ice block stopping drawers from sliding properly.Needs service pointer kit #W10864519. Build up of ice in freezer.Tech installed adapter kit per service pointer of frost in freezer. Used steamer to remove ice build up in freezer. Verified all fans operate and unit is operating as intended.
Aaron B.
MAYTAG WASHER MVWC565FW0 Unit is grinding checked the cam asm gear-case it leaks oil ordered parts ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt), Replaced the gear case asm tested ops normal now ; Job Cmpltd
Aaron B.
WHIRLPOOL DRYER WGD8410SW1 Weak motor not starting with power hums loud , needs belt and roller kit as well ordered parts needs ; ordrng 1 279787 (motor), 1 4392067 (dryer repair kit), 1 WP697772 (wheel), ry to Leroy was dragging so badly that it cause the RPMs of the motor to slow way down and direction of that was glazed over and cracked replaced all parts in the dryer repair kit tested operations unit is working as designed now
Francisco S.
kitchenaid dishwasher KDTM354DSS5 Checked unit it was not draining. Inspected further found obstruction in drain line by air gap. Removed obstruction, tested ops unit working as intended.; Job Cmpltd.
Francisco S.
jennair refrigerator JFC2290REM00 Checked unit and found bottom door is misaligned, attempted to adjust but found damage on tracks, ordering parts to complete repair.; ordrng 1 12002497 (gear (left)) and 1 W11028221 (shaft) and 2 WP13055901 (slide)s, removed and replaced part listed. Tested ops unit working as designed.
Francisco S.
whirlpool refrigerator WRS315SNHM00 Checked unit found frost build up on FC evaporator not allowing air to flow to ffc. Defrosted evaporator and tested FC thermistor it was showing around 2700 ohms of resistance which is within the right range for room temp. Initiated forced defrost cycle heater came on. Ordering control board; ordrng 1 W11190849 (CNTRL BOARD), Removed and replaced part listed asked cusotomer to unplug unit for a few hours to defrost evap. Unit is working as designed.
Francisco S.
MAYTAG WASHER MHW5500FC1 Checked unit upon arrival, found no error codes. Customer stated issues with detergent residue on gasket but this is normal. Gasket has to be wiped after use of machine. and customer is using too much detergent as well. Addressed the concern regarding the start button issue. This unit has a press and hold button to start unit I explained this to customer. Lastly Customer wanted to know if there was something wrong due to time on display being inconsistent. Display shows “Estimated cycle time” so it will not be perfect washer machine adjusts itself as needed. Unit working as designed. Advised customer to read their user and care guide as it would have addressed all of her concerns. Called tech-line and they verified my diagnosis.
Francisco S.
kitchenaid refrigerator KRMF706EBS01 Checked unit found it to be scratched. Removed and replaced part listed, tested ops unit working as intended. used W10815668 (DOOR FIP)
Cesar H.
frigidaire refrigerator FFVU21F4QWB Complaint no cool checked unit found partial frost pattern on evaporator indicating a sealed system problem tapped low side and high side of sealed system pressures indicated low side leak routed for compressor and evap Double sealed system ; ordrng 1 297414054 (compressor) and 1 297414900 (evaporator), Replaced evaporator, dryer and added an access stub to compressor recharged unit with 4.2 oz of r134a all checked good at this time ; used 1 CD8404 ([Alt for AF1200]), and 1 WPW10143759 (DRIER ASSY)
Cesar H.
maytag range MGR6600FZ0 unit does try to ignite after its hot but fails about 60-70% of the time ignition system has been replaced from burner to module unit is attempting to spark and gas is coming out but fails. Per tech line they want me to vent ignitor in more towards burner to about an 1/8 of an inch away. It is currently sitting at a 1/4 inch per speck unit is hot and can’t do right now also customer is declining since he feels it is putting unit out of speck and is also tired of the multiple visits also now hinges are starting to fail they are sticking. Control ordered and sensor are not the problem since unit is trying to ignite that rules out sensor and control
Cesar H.
KITCHENAID DISHWASHER KDTM354DSS4 Dispenser door spring and catch failed they came off and door no longer clips shut or springs open on dispenser replaced W10861000 (DISPENSER) unit tested good ; Job Cmpltd
Cesar H.
whirlpool refrigerator WRF757SDEM01 Found fresh food evap frozen over sensors and fans check good have ice cleared to regain air flow and cool properly.
Cesar H.
whirlpool refrigerator WRS331SDHW00 Not able to verify issue, all tested good at this time, customer instruct.
Cesar H.
WHIRLPOOL REFRIGERATOR WRS331FDDW00 Contacted tech line they insist it’s in the customers head that unit is not cooling current temp is 42 in fresh food and 4 in freezer fresh food is set for 4.5 on the dial. Tech line wants customer to put a thermometer in a sealed glass of water and monitor temp that way
Cesar H.
whirlpool refrigerator WRF535SWHZ00 Water some times works and other times it doesn’t also water does not always shut off when button is released routed for valve ; ordrng 1 WPW10420083 (valve), Replaced water valve unit tested good at this time.
Isidore A.
KITCHENAID DISHWASHER KDTE334GPS0 Removed out door panel and old dispenser. Installed new dispenser, test for leaks ok. Reinstalled out door panel, test dishwasher operation, ok at this time.
Isidore A.
MAYTAG DRYER MGD8200FW0 Found and verified gas burner assembly 280119 rattling, parts ordered.; ordrng 1 280119 (gas burner), Removed top, console, front panels inner bulk head drum and old burner assembly. Installed new burner assembly, reinstalled drum bulk head front panel and console test burner operation, ok no noises or leaks found. Reinstalled top panel and replace dryer in its place under cabinets, dryer working at this time.
Isidore A.
WHIRLPOOL REFRIGERATOR KBRC36FTS04 Readjust freezer door bottom left was out letting in warm air to come in cause frost condition. Test paper pinch ok . Customer to call back if issue continues.
Isidore A.
whirlpool washer WFW92HEFW0 Removed back panel , old drain pump, bolts/ screws, hose . Installed new drain motor reinstalled hose test for leaks and drain operation ok at this time. Reinstalled back panel, test washer operation. Ok at this time. used 1 WPW10605427 (pump-water)
Steven W.
KITCHENAID REFRIGERATOR KRFF507ESS01 Found RC evaporator iced up, condenser plugged. Cleaned condenser. Needs evaporator fan motor/ thermistor. Ordrng 1 W11033168 (harns-wire) and 1 WPW10389152 (support), Replaced evaporator motor/thermistor/ harness kit. Deiced RC drain. Reprogrammed for 8 hour defrost. Unit is cooling properly at this time. Advised to allow 24 hours before loading food.
Steven W.
WHIRLPOOL COOKTOP WFG320M0BS3 Found ERC burnt, LR knob broken, surface valve shaft broken. Knob broke when turning valve . Needs LR valve, knob, control.; ordrng 1 W10861716 (valve-brnr) and 1 W11126814 (CONTROL) and 1 WPW10339442 (knob), Replaced control, LR valve, LR knob. Tested bake, broil, surface burners- al functions working properly at this time. Instructed customer of normal gas oven odor when in use, advised not to use fans when using surface burners. Complete.
Steven W.
Customer didn’t call for service. Complete.; Job Cmpltd
Tyler F.
WHIRLPOOL REFRIGERATOR WRS970CIDH00 Unit has power but nothing coming on. Customer said cord was bent when delivered. Checked voltage at wall is correct. Cord was getting hot. Removed and replaced main control and power cord tested compressor and fans came on. All works good at this time. Used 1 W11172798 (ELEC CNTRL) and 1 WPW10242407 (cord-power)
Tyler F.
kitchenaid refrigerator KSC23C8EYY02 unit froze up again and fan was making noise. Customer defrosted unit again so could not diagnosis properly. Changed defrost mode to every 8 hours and told customer to call in when they hear it again and not defrost it.
Tyler F.
whirlpool microwave WMH31017HS0 icrowave is not heating, removed and replaced parts. Tested all,works good at this time. Unit had to be removed . used a WPW10693025 (magnetron) and a W10832024 (thrmst-fix)
Tyler F.
MAYTAG WASHER MVWC565FW1 he washer will not start. Found error code for shifter and found motor has voltage and is not turning. Removed and replaced actuator motor and capacitor tested all works good at this time. Used W10913953 (actuator); a W11026785 (motor-drve); a W11158831 (CAPACITOR)
Tyler F.
WHIRLPOOL REFRIGERATOR WRX735SDBM00 Unit is making ice but leaking in the bin and freezing. Removed and replaced new ice maker kit W10882923 (icemaker) tested all works good at this time.
Tyler F.
WHIRLPOOL DISHWASHER WDF520PADW7 The door is off one hinge. Fixed and tested all works good at this time.
Tyler F.
KITCHENAID ICEMAKER KUIC15NHZS0 Unit got really loud so they shut it off. Was making ice. Found noise is coming from external drain pump not covered. Customer to monitor and replace if happens again.
Daniel P.
WHIRLP[OOL WASHER WGT4027EW1 Washer shaking during spin , checked tub assy found movement restricted found cotter pin stuck in suspension pin causing tub to lock up in spin repaired and tested all ok call completed.
Daniel P.
MAYTAG REFRIGERATOR MFI2570FEZ01 Please refer to sr 7720604006 , Whirlpool dispatched ARS to install door previously ordered and diagnosed by Whirlpool , installed door , tested water and ice dispenser, door all ok
Daniel P.
maytag refrigerator MFX2876DRE00 Frost buildup in freezer section, found freezer door gasket not sealing properly, allowing warm air to enter freezer, heat treated gasket , verified good seal OK call completed
Daniel P.
maytag washer RTW4641BQ1 Not spinning occasionally and loud noise during spin , found f7e6 motor open circuit error f7e7 and f7e5 errors , found shorted motor and gcase leaking onto actual, pulley and belt , needs overhaul and motor ; rqstng P&A on 1 W10913953 (actuator) and 1 W11035749 (gearcase) and 1 WPW10006384 (drive belt) and 1 WPW10677715 (drive motor), replaced gcase, actuator, belt and motor tested checks ok call completed .
Daniel P.
whirlpool refrigerator WRS325FNAW00 Please refer to sr 7722682666, Customer became verbally abusive before entering home , did not enter due to customer aggressiveness
Kevin M.
WHIRLPOOL RANGE WFG530S0ES0 Unit not sparking igniters in bake or broil. I found shorted relay on dsi board which caused damage to relay on main control. Also noticed the unit has old style bake/broil harness and needs to be updated. Unit needs main control, dsi board and bake/broil harness. Removed and replaced boards and harness. Tested unit, All tests good. Used W11122561 (cntrl-elec) and a W11161843 (HARNESS);
Kevin M.
AMANA DRYER NGD4655EW2 Timer not advancing in any cycle. Voltage to timer motor but timer motor not turning. Removed and replaced W10857611 (timer). Tested unit.
Kevin M.
MAYTAG DRYER MGDX655DW0 nit not starting when customer pushes start button. I removed console and found that the start switch had fallen inside of console. I reattached switch to console. All tests good.
Kevin M.
KITCHENAID REFRIGERATOR KBFO42FTX06 2 W11116065 (gasket)s, 1 WP2188820 (thermistor), 1 WP2303091 (cntrl-elec) Food is freezing in crispers. Temps are too cold. Found communication issue between thermistor and main control. And there is a service pointer for changing damper gaskets. Removed and replaced gaskets for crispers, main control, thermistor and power board.
Kevin M.
whirlpool washer WTW7040DW0 Customer said unit is repeating the rinse cycle over and over. I removed rotor and checked slider and stator. All looks normal. I removed and replaced main control W10812423 and recalibrated unit. Tested unit. All tests good.
Kevin M.
MAYTAG DRYER MEDX655DW1 Unit not starting and motor humming. Found voltage to motor but motor has a bad start winding. Bad motor. Removed and replaced motor and belt. Tested unit. All tests good. Used 1 279827 (motor dryer) and 1 WP694089 (wheel) and 1 WPW10198086 (belt)
Kevin M.
WHIRLPOOL MICROWAVE IBMS1455WS0 Removed microwave from wall and removed and replaced user interface. I found that the button holders for the 2 middle buttons are broken and not allowing control to stay in place. Need to order button holders. ; ordrng 2 W11116990 (button)s, Removed and replaced button holders. Tested unit. All tests good.
Kevin M.
AMANA WASHER NTW4516FW2 Customer stated unit will shut off mid cycle and sometimes will not start cycle. I tested unit. All is testing normal at this time. I did notice the outlet at the wall is a little loose causing plug to be a little loose, I instructed customer when unit starts shaking it can cause unit to lose power. Recalibrated main control. All tests good.
Kevin M.
WHIRLPOOL WASHER MHW5500FW0 F3 E1 error code. Ran test cycle. All tests good. I made sure connections at pressure switch were tight and air dome was clear. Also made sure both water valves were turned on all the way
Kevin M.
WHIRLPOOL REFRIGERATOR WRX735SDHZ00 Found ice maker leaking into ice bucket when operating. Failed ice maker. Removed and replaced ice maker assy. Tested unit. All tests good. ; used 1 WPW10300024 (ICEMAKER)
Kevin M.
MAYTAG REFRIGERATOR MFI2570FEZ01 Right side door too low and not allowing mullion strip to close properly. I adjusted leveling legs to lift left side up so mullion strip will make contact. Right side closer is broke inside door and gasket is ripped. would need a door to correct that side. Customer declined right side door.
Kevin M.
WHIRLPOOL WASHER WFW7590FW0 Found that the bolt that holds rotor on had broke off inside basket shaft during operation. When it broke it damaged rotor assy. Also found stator bolts seized into outer tub. Unit needs outer tub assy, rotor and bolts. Removed and replaced outer tub assy, rotor, and bolts. Customer had unhooked unit in garage. Customer will verify operation when they hook it up.
Daniel P.
WHIRLPOOL RANGE WFG320M0BS3 Range gave f3e1 error oven too hot , tested oven , found temps ok replaced control and thermistor due to possible intermittent too hot conditions and possible safety hazard call completed.
Daniel P.
WHIRLPOOL WASHER MVWC565FW1 Washer not working properly ran diagnostics found F0e2 error , customer unaware of having to use he detergent, no other fault codes , recalibrated and instructed customer on using HE detergent , call, completed.
Tyler F.
WHIRLPOOL REFRIGERATOR WRX988SIBM03 nit is not cooling and ice maker had error code. Removed and replaced ice maker and evaporator fan harness. Tested all works good at this time. USED 1 W11087438 (motor-evap)
Tyler F.
KITCHENAID REFRIGERATOR KRFF507ESS01 Refer is not cooling. Found evaporator is frozen removed and replaced evaporator fan motor harness tested all works good at this time.; Job Cmpltd, USED 1 W11033168 (harns-wire)
Tyler F.
WHIRLPOOL DISHWASHER WDT720PADM2 The dishwasher is leaking. Found air gap is clogged causing the dishwasher to leak. Found upper rack of track. Fixed and tested all,works good at this time. Customer to clear air gap.; Job Cmpltd
Tyler F.
MAYTAG DRYER MGDB765FW0 Unit is taking too long to dry. Found restricted vent. Customer to replace vent. Tested without vent all works good at this time.; Job Cmpltd.
Tyler F.
whirlpool refrigerator WRF560SEYM05 Refer is not cooling. Found ice build up on the evaporator fan in freezer from door not getting closed. Customer to defrost 24 hours to remove ice. All works good at this time.; Job Cmpltd
Tyler F.
kitchenaid refrigerator KSRJ25FXBL ice maker dispenser is jammed. Found auger frozen. Defrosted and tested all works good at this time.; Job Cmpltd
Tyler F.
whirlpool range WFG320M0BS3 Door glass broke and cracked. Removed and replaced door glass. Tested all works good at this time. used 1 WPW10535767 (GLASS-DOOR)
Tyler F.
WHIRLPOOL REFRIGERATOR WRV976FDEM00 Ice maker is still not working. Called tech line was told to change power supply board. File number. 7722706519. AIG got authorization for service call and told them to send another service company.