Near Modesto, CA 95350
Rich
Job Details: 03/09/2020
DRYER WHIRLPOOL MEDC465HW Ran diagnostics passed. Instructed customer on features. Operating as designed.
Near Santa Clarita, CA 91350
Raymond
Job Details: 03/09/2020
DOUBLE WALL OVEN JENN-AIR JMW3430WS02 Upon arrival console has shorted keys throwing F2E2 error. Unit needs control panel and control; rqstng P&A on 1 W10323052 (panl-cntrl) and 1 WPW10292566 (cntrl-elec)
Near Modesto, CA 95355
Rich
Job Details: 03/09/2020
WASHER MAYTAG MVWB880BW0 Customer is calling extended contract to have proper dispatch...
Near Santa Clarita, CA 91390
Raymond
Job Details: 03/09/2020
WASHER MAYTAG MVWX655DW1 "Upon arrival cx states unit doesn’t finish cycle. Clothes are left wet with water at bottom of basket. Tested and found unit wobbles when in spin empty. Excessive play in drive hub and drive hub stripped. Can not remove wash plate, it is sized to gearcase shaft. Will need to replace multiple components. ; 1 W10528947 (drive hub kit) and 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W11239857 (belt)"
Near Santa Clarita, CA 91350
Raymond
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS "Upon arrival cx states unit not making ice, dispensing water, and would leak. Tested and found supply water pressure below 30Psi. Cx has a filtration system in line to unit and is not using filter. This can cause a leak due to short ice cubes. Cx needs to fix water pressure. "
Near Santa Clarita, CA 91350
Raymond
Job Details: 03/09/2020
LAUNDRY WHIRLPOOL MGD6630HW0 Replaced control panel and control. Tested unit. Unit functions as designed.
Near Porterville, CA 93257
Michael
Job Details: 03/09/2020
WASHER MAYTAG MVWC565FW0 Gearcase was not delivered to techOrdering gearcase W11035751Will have office contact cx when parts are available; ordrng 1 W11035751 (GEARCASE)
Near Ventura, CA 93003
Aaron
Job Details: 03/09/2020
WASHER MAYTAG MVWX655DW1 "Kathy at tech line SR#7727318427 , softener dispenser is working intermittently call tech line no help replace the housing assembly tested operations new water valves are working correct at this time"
Near Oak Hills, CA 92344
Cesar
Job Details: 03/09/2020
RANGE WHIRLPOOL WEGA25H0HZ0 New panel has cosmetic damage reordering panel; ordrng 1 W11339753 (UI)
Near Los Angeles, CA 90065
John
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 The refrigerator is giving error code P0. Replace the field evaporator fan motor inside the brick freezer. Waited for about 15 to 20 minutes and no error codes came up. The refrigerator tested good at this time
Near Los Angeles, CA 90065
John
Job Details: 03/09/2020
DRYER MAYTAG MGDB765FW0 The dryer does not heat. The dryer had a bad igniter. Replaced the igniter for the burner. The dryer tested good. The heat in the vent is good and proper.; used 1 279311 (IGNITOR KIT & BRACKE) from stock
Near Victorville, CA 92392
Cesar
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Found failed damper it is grinding and sticking when in operation. Rerouted for damper ; ordrng 1 W11236851 (diffuser)
Near Hesperia, CA 92345
Cesar
Job Details: 03/09/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced control all checked good
Near Tulare, CA 93274
Chase
Job Details: 03/09/2020
WASHER WHIRLPOOL NTW4516FW3 Cx under 1st year. Found bad control and drain pump not engaging. Will need to vac water out. Ordering parts for repair. ; ordrng 1 W10919003 (DRAIN PUMP. ) and 1 W11170317 (CNTRL)
Near Victorville, CA 92394
Cesar
Job Details: 03/09/2020
WASHER WHIRLPOOL MVWX655DW1 Replaced pulley all checked good
Near Visalia, CA 93291
Chase
Job Details: 03/09/2020
WASHER WHIRLPOOL WFW9550WW00 "F21, needing drain pump. ; ordrng 1 WPW10730972 (PUMP)"
Near Tulare, CA 93274
Chase
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Not cooling in RC. Called WPL tech line. Spoke with Chris. Made sure to check wiring at harness plug and 3 way valve. Also to check evap cover for any broken tabs. Forced defrost. Unit should now be defrosting and working properly. All ops testing normal time of repair.SR#7727318307
Near Visalia, CA 93291
Chase
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 Found connector to icemaker came unplugged. Re installed connector. All ops now testing normal. Job complete.
Near Los Angeles, CA 91607
Randy
Job Details: 03/09/2020
WASHER WHIRLPOOL WTW5000DW3 Removed and replaced. Tested now working but pump is noisey and won’t stop running. Needs new pump. Pump had was the wrong one. Reordered ; ordrng 1 W11399437 (PUMP)
Near Visalia, CA 93277
Chase
Job Details: 03/09/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Installed new sump assembly. After installing realized one of the connectors to recirculating pump broke, was able to repair connector. Tested. Unit now running through complete cycles. Job complete."
Near Los Angeles, CA 90065
John
Job Details: 03/09/2020
WASHER WHIRLPOOL CAE2745FQ0 "See my office notes. There is no display for the control, also only cold water will come out. The hot water valve does test good though. Ordering the control and the selector switch.; ordrng 1 W10850396 (cntrl-elec) and 1 WPW10285518 (cycle select switch)"
Near Fresno, CA 93722
Irvin
Job Details: 03/09/2020
REFRIGERATOR AMANA ART308FFDW06 Job done unit exchanged.
Near Wasco, CA 93280
Erick
Job Details: 03/09/2020
WASHER MAYTAG MVWB955FC Call unit and found unit with Phil error causing failure. Tested valves and found bad solenoid on hot side. Unit will need new valve assembly; ordrng 1 W11188329 (valve)
Near Glendale, CA 91207
Leon
Job Details: 03/09/2020
OVEN WHIRLPOOL KOCE500ESS09 Cx states that unit is not working properly.New unit not connected to the power.Connect all wiring.After running diagnostic check unit working properly as designed
Near Monterey Park, CA 91755
Francisco
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Checked unit found broken deli drawer on plastic bottom. Ordering parts reschedule for Tuesday.; ordrng 1 WP67003531 (drawer- pa)
Near Glendale, CA 91208
Leon
Job Details: 03/09/2020
WASHER MAYTAG MHW5630HW0 Cx states that unit is not working properly.After running diagnostic check find that unit has a water leak.Replaced water valve.After running diagnostic check unit working properly as designed.
Near Los Angeles, CA 90022
Francisco
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Checked unit found broken filter housing. Housing affecting dispenser functions. Removed and replaced housing, purged air out of line and unit checks ok"
Near Rialto, CA 92377
Rod
Job Details: 03/09/2020
WASHER MAYTAG MVWB765FW3 Clacking noise during agitation. Camera not working.Confirmed Found loose stator and rotor retaining bolts and tightened........no change further found water and oil leaking due to void in tub. Ordering tub gearcase stator and clutch.; 1 W10754448 (clutch) and 1 W10811957 (spin basket) and 1 W11195971 (stator) and 1 W11219115 (TUB) and 1 W11393685 (gearcase )
Near San Gabriel, CA 91776
Francisco
Job Details: 03/09/2020
REFRIGERATOR MAYTAG MRT118FFFH01 Cx stated unit was freezing items in ffc. Removed and replaced thermistor and temp control board. Asked cx to monitor and report any issues.
Near West Covina, CA 91791
Stephen
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed spacer pad on left RC door switch contact area. Ice and water dispensers are working properly at this time. Unit is cooling properly at this time. Complete.
Near Fontana, CA 92336
Rod
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 “Scratches on ffd liner and compressor noisey”What appeared to be scratches were not scratches but a greasey sustance left on liner by unknown source.Normal compressor and fan resonance heard not issues with refrigeration.
Near Ontario, CA 91764
Tyler
Job Details: 03/09/2020
MICROWAVE KITCHENAID KMHS120ESS3 Customer stated that the light went out because control would not turn it off. Ordering control and bulb in stock. ; ordrng 1 8206232A (Bulb) and 1 W10881539 (Elec cntrl)
Near San Bernardino, CA 92410
Rod
Job Details: 03/09/2020
DRYER WHIRLPOOL WGD6620HW0 Dryer stops about 5 minutes into starting dryer.Confirmed and found thermistor value irrational and replaced.
Near Redlands, CA 92374
Rod
Job Details: 03/09/2020
WASHER MAYTAG MVWC415EW2 Lid latch brokenConfirmed and replaced calibrated and as designed op returnedRan test cycles to reveal as designed op.
Near Atascadero, CA 93422
Tom
Job Details: 03/09/2020
WASHER MAYTAG MVWB766FW0 "Entered diagnostics, found no error codes. Manual rotation of Drum presents resistance and noise, replace Gearcase. Ran diagnostic tests, Main Cold Water Valve stuck closed, replace Water Valve. Lid Lock good, agitate good, spin produces grinding noise, drain good. Tech will return with Gearcase, Clutch, and Slider, order Water Valve./Water Valve - (W11165546); ordrng 1 W11165546 (valve)"
Near Bakersfield, CA 93309
Patrick
Job Details: 03/09/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Found the unit still no ice. Test 56 no error. Controls have been replaced temps are good. Ice makers been replaced. Suspecting switch. It’s foamed in. Dave 7727318746 stated to change ice box fan and drop temp to -3 ; 1 W10846539 (evaporator fan blade)"
Near Yucaipa, CA 92399
Rod
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Cooling depleted Confirmed Compressor short cycling and air movement in ffd compartment had ceased. Replaced damper and start deviceJust picked up pre I’d; pckd up 1 W10798748 (start-dev)
Near Cambria, CA 93428
Tom
Job Details: 03/09/2020
DISHWASHER MAYTAG MDB8979SEZ0 "Found Adjusters on Upper Rack broken, order Adjuster components for Left and Right, tech will return with Wheel Assemblies and Rails./Adjuster Lever - (WPW10627763) X 2Adjuster Left - (WPW10609579)Adjuster Right - (WPW10609578)Adjuster Cover - (WPW10251047) X 2; ordrng 2 WPW10251047 (cover)s and 1 WPW10609578 (adjuster) and 1 WPW10609579 (adjuster) and 2 WPW10627763 (adjuster)s"
Near Bakersfield, CA 93305
Dane
Job Details: 03/09/2020
WASHER MAYTAG MVWC465HW2 Removed and replaced your case and tested unit. Unit functions normal now
Near Bakersfield, CA 93301
Dane
Job Details: 03/09/2020
OVEN KITCHEN AID KSGG700EBS On arrival the customer could not set the unit to 350°. Was set to Celsius. Change do you need to Fahrenheit an answered any and all questions
Near Riverside, CA 92504
Kevin
Job Details: 03/09/2020
WASHER MAYTAG MVWC565FW1 Unit had error codes for motor fault. I tested unit and found motor testing good. While testing I found main control sending voltage to fill valve when it was not supposed to. Failed main control. Ordering part. ; ordrng 1 W11162438 (cntrl-elec)
Near Cambria, CA 93428
Tom
Job Details: 03/09/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Installed Collection Pan, put water in tray, no leaks detected, check okay. No damage to unit or home from tech, job complete."
Near Riverside, CA 92507
Kevin
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit not cooling. No frost pattern. Smells like Freon in FC. Unit needs new compressor and evaporator. Removed and replaced compressor and evaporator. Vacuumed system down. System holds vacuum. Charged with 5.0oz of Freon. Tested unit. Full frost pattern and pressures are good. Sealed system complete. Only received 1 compressor. ; used 1 134A (FREON 134A 5.0OZ) from stock
Near Riverside, CA 92509
Kevin
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRS331FDDW00 No ice production. I found voltage to ice maker but ice maker not cycling. Removed and replaced ice maker. Tested unit. All tests good.
Near Rancho Cucamonga, CA 91730
Tyler
Job Details: 03/09/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stated that adjusters on upper rack broke. Removed and replaced adjusters with adjuster kit. Tested all works good this this time.
Near Dinuba, CA 93618
Jonathan
Job Details: 03/09/2020
WASHER WHIRLPOOL MVWC565FW1 Installed harness cap and control tested popped control called tech said to replace shifter and board and motor 7727320655; ordrng 1 W10677723 (motor-drve) and 1 W10815026 (actuator) and 1 W11116594 (cntrl-elec)
Near Upland, CA 91784
Tyler
Job Details: 03/09/2020
WASHER MAYTAG MVWC6ESWW1 Customer stated that the unit is not apinning. Found failed basket drive and clutch. Customer declined estimate.
Near Selma, CA 93662
Jonathan
Job Details: 03/09/2020
WASHER MAYTAG MVWB835DW4 Installed valve and control tested working to spec
Near Dinuba, CA 93618
Jonathan
Job Details: 03/09/2020
DRYER MAYTAG MGDC465HW0 Found roller bad replaced with kit tested working to spec
Near Farmersville, CA 93223
Frank
Job Details: 03/09/2020
WASHER WHIRLPOOL WFW6620HW0 Customer stated that the display always says locWon’t turn offPerformed diagnostics Checked components Needs new up control board Will return to install both parts; ordrng 1 W11294803 (cntrl-elec)
Near Fowler, CA 93625
Jonathan
Job Details: 03/09/2020
DRYER MAYTAG MEDC465HW0 Found high limit bad replaced tested has a vent restriction also needs to be cleaned
Near Fresno, CA 93727
Timothy
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Installed parts tested unit . Unit checks ok.
Near Fresno, CA 93737
Timothy
Job Details: 03/09/2020
DRYER WHIRLPOOL WED6620HC1 Checked power to the u it and found 0vac between L1 and N and 120 vac between L1 and L2. Instructed customer to contact an electrician.
Near Visalia, CA 93291
Frank
Job Details: 03/09/2020
WASHER WHIRLPOOL WTW8040DW4 Customer stated washer lid won’t lock Noticed a lot of dents on the side of washer Plus Door lid isn’t flushed Hinges is bent on right side Front of washer is out of alignment there is a huge gap making door not to lock Called whirlpool tech line Rep name is Bruce Explained situations about washer. Reference number 7727318894 . Bruce says that the customer has to call customer service to report the damage To be coveredI explained too Mr Felix he calling today
Near Arroyo Grande, CA 93420
George
Job Details: 03/09/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Found refrigerator running no cooling need to replace seal system ok to order parts need a seal tech for repair .; ordrng 1 W11099748 (evaporator) and 1 W11291123 (evaporator) and 1 W11393142 (COMPRESSOR)
Near Avenal, CA 93204
Enrique
Job Details: 03/09/2020
WASHER WHIRLPOOL WTW5000DW3 "Previous visit I replaced inlet valve . Customer concerns , washer not filling enough water . Found no error codes . Tested it in quick wash cycle , customer was present . The washer completed wash cycle as designed . No leaks . Needed instructions ."
Near Pismo Beach, CA 93449
George
Job Details: 03/09/2020
WASHER WHIRLPOOL WTW5000DW2 Found washer control non responsive need to replace control board and latch ok to order.; ordrng 1 W10770866 (knob asm-t) and 1 W11116590 (cntrl-elec) and 1 W11307244 (latch)
Near Santa Maria, CA 93454
George
Job Details: 03/09/2020
RANGE WHIRLPOOL WFG505M0BW2 Found center burner not starting found electrode unplug reposition retested check out ok complete. No dents or dings cause by tech.
Near Arroyo Grande, CA 93420
George
Job Details: 03/09/2020
MICROWAVE KITCHENAID KMBP100ESS01 Found microhood not powering up need to replace control board ok to order part .; ordrng 1 W10588761 (panl-cntrl)
Near Montebello, CA 90640
Juan
Job Details: 03/09/2020
WASHER MAYTAG MVWX655DW1 "Unit is making noise intermittently, noise coming from gearcase. Gears not lining up properly 100%of the time. Washplate bolt is not coming off, will need to be broken off. Gearcase and related parts need to be replaced.; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)"
Near Morro Bay, CA 93442
George
Job Details: 03/09/2020
MICROWAVE KITCHENAID KOCE500ESS08 Found microwave f1e5 inverter issue. Reposition connectors retested check out ok complete. No dents or dings cause by tech.
Near El Monte, CA 91732
Juan
Job Details: 03/09/2020
WASHER WHIRLPOOL WFW75HEFW0 "Door is sagging/dropping, it needs to be lifted every time to lign up with the door lock. Unit is in a small room, with a utility closet in front of it that only allows the door to open to 45 degrees. Advised customer not to use the door as support when loading or unloading unit.; ordrng 1 WPW10208275 (door-inner)"
Near Glendale, CA 91020
Leon
Job Details: 03/09/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Cx states that unit is not working properly.After running diagnostic check find that ice buildup in fresh food section by the evaporator.Service pointer W11092686CCx needs to defrost the prior next visit schedule..
Near Montebello, CA 90640
Juan
Job Details: 03/09/2020
WASHER MAYTAG MVWB765FW2 "Found lid cracked at left hinge. Replaced lid, checked lid operations, lid opening and closing properly. Ran diagnostics, all units operations are working fine at the time of service."
Near Modesto, CA 95358
Lance
Job Details: 03/09/2020
FREEZER WHIRLPOOL WRF736SDAM13 "Parts not in, we will return once parts arrive"
Near Oakdale, CA 95361
Lance
Job Details: 03/09/2020
OVEN WHIRLPOOL RBS305PDQ17 "Fixed- faulty thermostat. replaced blower motor and thermostat per Project S16122, SP 4317445. Fully labor and parts covered. Unit uninstalled on arrival for repair, customer responsible for reinstalling. Unit should be fully operational upon installation and tested."
Near Modesto, CA 95351
Lance
Job Details: 03/09/2020
WASHER WHIRLPOOL WTW7500GC2 Needs work- found power cord has a rip/tear causing abnormal operation and only 92vac to control board. We will need to re route with new power cord to fix this issue. ; ordrng 1 W10859955 (power cord)
Near Modesto, CA 95355
Lance
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Fixed-found faulty diffuser not operating properly open close. Liquid temps fridge @ 43df a little high. Replaced diffuser and confirmed proper operation. Cool air is now entering fridge area, allow up to 24hrs for proper cooling"
Near Modesto, CA 95350
Lance
Job Details: 03/09/2020
OVEN KITCHENAID KOSC504ESS00 "Fixed- replaced faulty thermal fuse, ran and tested. Unit is now fully operational, and working as designed. Fully heating"
Near Merced, CA 95340
Kenneth
Job Details: 03/09/2020
DRYER WHIRLPOOL WED7500GW0 Panel again is bowed outwards. Will need another panel. Informed customer to be mindful of the amount of weight being placed on door. Ordering panel. Did not reschedule due to availability. Removed 1 screw out of each door hinge to give use of the dryer to the customer. ; ordrng 1 279659 (Panel)
Near Modesto, CA 95351
Lance
Job Details: 03/09/2020
DISHWASHER MAYTAG MDB8979SFZ2 Fixed- replaced lower spray and and upper. Ran and tested. Water now reaching the top rack ok. Unit is now fully operational and working as designed.
Near Ceres, CA 95307
Lance
Job Details: 03/09/2020
WASHER WHIRLPOOL WTW7000DW4 "Fixed- replaced faulty valve housing assembly. Ran calibration and passed, auto test passed. Unit is now fully operational, and filling with water ok. Tested with clothing, and ok."
Near Atwater, CA 95301
Kenneth
Job Details: 03/09/2020
DRYER MAYTAG MEDB835DW4 Found unit making a whirling noise. Found a pair of clothing got stuck in blower wheel. Removed and tested. Found idler pulley making noise. Replaced. Unit is working properly.
Near Atwater, CA 95301
Kenneth
Job Details: 03/09/2020
M/W OTR WHIRLPOOL WMH53520CS6 Installed fuse and interlocks. Tested. Unit is now working properly. Customer approves function at this time.
Near Los Angeles, CA 91604
John
Job Details: 03/09/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Replaced a failed icemaker, and a broken ice maker bin. And valve. The ice started harvesting before I left. The refrigerator tested good. The customer doesn’t like how warm the water comes out of the dispenser. 57 degrees."
Near Yucaipa, CA 92399
Rod
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Icemaker will not stop making iceConfirmed Bailing arm not seated to stall actuator in icemaker ......continuous ice production will result.
Near San Dimas, CA 91773
Stephen
Job Details: 03/09/2020
DISHWASHER KITCHENAID KDTE254ESS1 "Ran diagnostics. Found tub seal coming off. Replaced tub gasket. Gasket too short. Needs upper rack tracks, gasket,and adjusters per service pointers W11296667 and W10914584B. S-code S22916 parts and labor. ; rqstng P&A on 1 W10300924V (GASKET) and 1 W11259785 (TRACK- LH) and 1 W11259786 (TRACK- RH) and 2 WPW10546503 (ADJUSTER)s"
Near Glendora, CA 91741
Stephen
Job Details: 03/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced fill valve, filter housing. Installed pressure regulator and PEX tubing. Reservoir tube to fill valve inlet too short. Needs reservoir. ; ordrng 1 W11168758 (RESERVOIR- WATER)"
Near Fresno, CA 93711
Irvin
Job Details: 03/09/2020
REFRIGERATOR KITCHEN AID KBSD612ESS01 "The lower freezer drawer cover won’t stay secured. Replaced the face, holds firmly. All ops normal."
Near Pasadena, CA 91106
Francisco
Job Details: 03/09/2020
DISHWASHER WHIRLPOOL KDTM354DSS0 "Checked unit found thermal event on control board relay. Ordering relay and harness to correct issue. Informed cx I cannot performed full diagnostics until control board is replaced. .; ordrng 1 W10566915 (harns-wire) and 1 W10854216 (cntrl-elec)"
Near Victorville, CA 92392
Cesar
Job Details: 03/09/2020
WASHER WHIRLPOOL WTW8500DC2 Bolt retaining rotor has backed off causing stator to move excessively this cause control to read off balance and stop spin cycles. Tighten bolt and added lock tight to bolt to keep it from backing off again . Calibrated and tested good
Near Bakersfield, CA 93314
Erick
Job Details: 03/09/2020
DRYER WHIRLPOOL WGD9600TW0 "Called unit and found unit with F1 error code. Tested motor, control board, resistors. Found unit with bad control causing failure. Replaced with new controller. Re-tested it with customer and unit cycled heater with no errors. Job complete"
Near South Pasadena, CA 91030
Francisco
Job Details: 03/09/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Checked unit found cx referring to insulation coming out of corner on both doors. It is coming from the seam is between liner and plastic cover on bottom of refrigerator doors. Informed cx I could try to remove as much as I can with a blade. Cx did not want to do this. She requested doors replacement. I contacted tech line they did not advised to replaced doors. Informed cx I work within certain guidelines and referred her back to cx service. Also educated cx on air flow as she complaint of food freezing in ffc when she placed items all the way to the back of the unit informed her the back is used as air channels and is not recommended to place items all the way in the back. Unit checks ok at this moment. She will call kitchen aid.Sr#7727321021 JK
Near Altadena, CA 91001
Francisco
Job Details: 03/09/2020
KITCHEN WHIRLPOOL WDT750SAHZ0 "Checked unit found left side cable broken. Removed and replaced cable kit, unit now checks ok."
Near Pasadena, CA 91104
Francisco
Job Details: 03/09/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Checked unit found no error codes. Found bottom spray arm obstructed on one end. Removed food debris. And tested unit now working as designed.Sr#7727322792 David
Near Pasadena, CA 91107
Francisco
Job Details: 03/09/2020
WASHER WHIRLPOOL WFW5620HW "Checked unit found error codes f9 e1 and f8 e3. Drained unit, tested drain pump found no issues. Found installation issue on drain hose. Installer use flexible rubber hose that kinks obstructing flow of water out the drain. Informed cx and he will get issue corrected by installer. Also needs to address exhaust issue on his dryer. Unit now checks ok."
Near Clovis, CA 93611
Timothy
Job Details: 03/09/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Customer does not want the unit to be serviced. Called WPTP (7727227603)to document the customer.
Near Clovis, CA 93611
Timothy
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Replaced the parts WPTS suggested last visit plus the parts the last tech suspected might be needed. Closed up any area I could find !that would not effect drainage, in the chute assembly. Unit is current not leaking."
Near Santa Ynez, CA 93460
James
Job Details: 03/09/2020
REFRIGERATOR KITCHEN AID KRFC300EWH01 Icemaker not functioning. Would not jump. Ordering new. Will return when part arrives. ; ordrng 1 W10884390 (icemaker)
Near Fresno, CA 93730
Timothy
Job Details: 03/09/2020
DISHWASHER JENN-AIR JDTSS247HS0 customer states that sometimes the sanitize light is on solid and sometimes it is flashing. Unit does not have any stored fault codes. Called WPTS( 7727075055/ 2nd time 7727323981) I was told that Flashing means the unit did not reach the desired temper after 40 minutes of trying . After 40 minutes the unit moves on and the led flashes. Since there are no faults and the element is coming on during the service test the incoming water temp is what causes this issue. WPTS states this unit is working as designed and has stated that the customer should call WP customer care with any questions.
Near Los Angeles, CA 91436
Randy
Job Details: 03/09/2020
REFRIGERATOR KITCHENAID KBFN502ESS00 Replaced cam and bushing. Now working as designed job complete.
Near Lompoc, CA 93436
James
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Unit has control not fully closing casing cold air to freeze items in fridge. Ordering new control. Will return when parts arrive. ; ordrng 1 WPW10196393 (damper control assy)
Near Los Angeles, CA 91436
Randy
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Food freezing in the fridge. Ran test on fan worked but wouldn’t let me change to 3 replaced ui same issue. . Called techline. Found freezing food on the left side closer to the wall. Found high water content freezing and also cx covered thermistor area. Took quick pics and documented. Tested fridge and has restricted airflow due to overflow of food. Cx over load.Sr#7727321114
Near Los Angeles, CA 91316
Randy
Job Details: 03/09/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found concerndetergent won’t dissolve. Ran test filled with water and door did latch but motor won’t run needs new pump n motor. Replaced w pre Id part. Tested. Works now as designed. No leaks. Job complete. Gave cx instruct on use and care.
Near Santa Maria, CA 93455
James
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Found unit freezing items in fridge due to bad control. Quoted for replacement of control.
Near Turlock, CA 95380
Cruz
Job Details: 03/09/2020
WASHER WHIRLPOOL WFW6620HC0 "Needs more work- found buttons at UI not responding seems to be stuck, will no start, only problem with unit. ; ordrng 1 W11324037 (cntrl-elec)"
Near Paso Robles, CA 93446
Tom
Job Details: 03/09/2020
WASHER WHIRLPOOL WTW5000DW1 "Visual inspection shows liquid leaking on interior walls of unit, visual inspection of Tub Ring shows dislodged. No damage to Tub Ring, reinstalled Tub Ring, reassembled unit, entered diagnostics, found no error codes. Ran diagnostic tests, all components functional, check okay. Ran recalibration cycle, check okay. No damage to unit or home from tech, job complete."
Near Turlock, CA 95382
Cruz
Job Details: 03/09/2020
WASHER MAYTAG MVWB835DC3 "Fixed- installed all new parts (valve, panel cntrl, cntrl elec) put unit in a diagnostic test 51 it passed, calibration test 52 passed, no codes, no leaks, unit is working as designed, cx ok repair."
Near Paso Robles, CA 93446
Tom
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "No light to unit, no power. Voltage check at outlet shows 120VAC. Visual inspection of wire harness of power cable shows disconnected wiring. Secured wires, plugged in unit, check okay. No damage to unit or home from tech, job complete."
Near Turlock, CA 95380
Cruz
Job Details: 03/09/2020
WASHER WHIRLPOOL WTW4816FW2 "File # 7727318390 Andrew from whirlpool tech line has documented that cx claims unit is ripping there shirts when washing, look as pics, checked unit for codes found none, found edges to be sharp causing unit holes in shirts, removed bad one and installed new one (agitator, screw, ) put unit in a diagnostic test mode it completed filled, wash, drain, spin, I then informed cx on proper loading, and how each cycles works, unit is working as designed, cx ok repair."