Local Reviews
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Kenneth M.
M/W OTR WHIRLPOOL WMH32519HZ1 "Found unit sparking from high side. Found diode and wires from transformer to capacitor bad. Ordering new HV side. Mag tube, transformer, capacitor and diode. Rescheduled customer for Saturday 2-2-19; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (DIODE) and 1 WPW10693025 (magnetron)"
Tyler F.
WASHER WHIRLPOOL WFW72HEDW0 Customer stated that the unit would not start. Found error code for pressure switch fault. Removed and replaced pressure switch tested all works good at this time.; used 1 WPW10448876 (ANALOG PRESSURE SWITCH) from stock
Raymond D.
MICROWAVE WHIRLPOOL CAE2745FQ0 "Upon arrival strike was rusted and swollen, latch was siezed and control had burn marks on it. Needs co trol, strike and latch.; ordrng 1 W10240513 (door strike) and 1 W10850396 (cntrl-elec)"
Michael M.
REFRIGERATOR WHIRLPOOL WRT311FZDB00 Removed upper shelf. Removed holder and installed new holder. Reinstalled upper shelf. All ops are normal job complete
Michael M.
DISHWASHER WHIRLPOOL KDTM704ESS0 "Removed dishwasher door skin, removed control and found control housing does not match the part sent. Removed control from existing housing and installed new control into unit. Reinstalled all parts and ran unit through rapid advance with no issues. All ops are as designed. Explained to cx importance of rinse aid and to open unit door at end of day after use to vent excess trapped moisture. Collected $456.23 by card. Unit ops as designed job complete"
Michael M.
RANGE KITCHENAID KSGG700ESS1 Cx states oven takes a long time to preheat and will only reach 250° Cx has to repeatedly reboot unitF1E0- coms error.Ran bake and broil. Mrc board relays click but no gas flow from valves or ignition from electrodes.Upper broil element ops fine.Diagnose faulty MRC2 Board with DS.W11034208Return 2/5/19 9-12 requested.; ordrng 1 W11034208 (cntrl-elec)
Kenneth M.
DISHWASHER BOSCH SHVM78W53N/10 Installed door seal and door lock and tested unit. Unit is now working properly. Customer apporvefunction at this time. See SD Quickpic for damages done to cabinet
Patrick C.
WASHER WHIRLPOOL WTW5000DW Removed and replaced control and capacitor. Calibrated and ran auto test. All ops checked good
Patrick C.
DISHWASHER KITCHENAID KDTE334GPS0 Removed and replaced motor. Tested unit. All ops checked good
Patrick C.
OVEN WHIRLPOOL WOD51EC0AW03 Removed and replaced control and sensor. Tested unit. All ops checked good
Patrick C.
WASHER WHIRLPOOL WTW5000DW2 "Checked unit out and found the unit not starting for the customer. They stated the unit was smelling like a burnt smell. Unable to duplicate smell. But unit is dead. Checked power at the plug and it was good. Notice power molex off of the control board, causing dead failure. Reconnected and secured connection. Tested unit. All ops checked good. Documented the call with Sherri 7724018782"
Patrick C.
DRYER MAYTAG MGDB765FC0 Removed and replaced controls. Tested unit. All ops checked good
James G.
WASHER GE GFWR4800F3WW Not draining and rear bearing failure NEEDS APPROVAL FOR TWO MEN AND TWO HOURS ; rqstng P&A on 1 WH01X21994 (seal oring) and 1 WH08X22620 (gasket main) and 1 WH23X10051 (pump drain) and 1 WH45X10136 (tub asm rear) and 1 WH45X10137 (basket and trunnion) and 1 WH45X20004 (tub front)
Patrick C.
OVEN AMANA AGR5330BAB3 Removed and replaced gas valve. Tested unit. All ops checked good
Patrick C.
WASHER WHIRLPOOL WFW8740DW Found the customer having issues with the unit not starting up just drains. Checked out and the pump not turning on. Went to check power and the black wire was popped out of the molex. Molex looks ok no damage. Just secured the wire into molex. Tested unit. All ops checked good
Patrick C.
REFRIGERATOR WHIRLPOOL KRFC704FBS00 Found thenunit having issues with no ice dispense. The ice bucket is stuck. Frozen ice chute. Needs new ice door ; ordrng 1 W11189145 (ICE DOOR )
Raymond D.
WASHER WHIRLPOOL WTW5000DW2 "Upon arrival board unresponsive, voltage at board. Replaced board and tested, unit functions as designed."
Jim S.
ICEMAKER KITCHENAID KUIC15PHZS0 Bad water filter.remove filter unit tested ok
Jim S.
REFRIGERATOR KITCHEN AID KUIC15PHZS0 Installed seal system and hot gas valve coil
Jim S.
REFIRGERATOR GE PSB42YSKCSS Control board not responding. Wire connection at the top of the door was loose and not locked into place. Secured connection. Unit tested ok
Jim S.
OVEN WHIRLPOOL WOS51EC0HS00 Sent e mail to whirlpool safety
George Y.
DISHWASHER KITCHENAID KDPE234GPS0 Found dishwasher working ok found water too long to get hot need to run faucet before wash to get hot water customer also needs jet dri at all times complete.no dents or dings cause by tech.
Jim S.
WASHER WHIRLPOOL WFW92HEFU0 Faulty pedestal. 7723821859 case numberNeed model and serial number of the pedestal ; O-emld tckt
Tyler F.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Customer stated that refer is not cooling. Found unit has a sealed system leak. Removed and replaced compressor and evaporator. Vacuumed system and charged with Freon. Tested all works good at this time.; used 1 AF1200 (TUBE EXTENSION), and 5 R134A (REFRIGERANT ) from stock"
George Y.
WASHER MAYTAG MVWC565FW1 Found washer drain pump running no display check for power ok need to replace control board ok to order part.; ordrng 1 W11162438 (power control board)
George Y.
RANGE - GAS KITCHEN AID KSGG700ESS Wrong number address office rescheduling.; saved tckt
George Y.
REFRIGERATOR KITCHENAID KRFF507EWH01 Found refrigerator intermently not dispensing ice found bad door chute need to replace do not order part decline estimate complete . Paid with credit card . No dents or dings cause by tech.; ordrng 1 WPW10606117 (door-ice)
George Y.
WASHER GE GTW685BSLOWS1 Found washer making squeak sounds found motor drive squeaking need to replace ok to order part.no picture on my brake down need to order motor drive Phil to order.; saved tckt
George Y.
DISHWASHER WHIRLPOOL WDT730PAHZ Found dishwasher not draining check for voltage and check for debree found customer replaced garbage disposal did not do nock out on disposal nock out testing ok complete. No dents or dings cause by tech.
George Y.
RANGE KITCHENAID KGSK901SSS03 Installed part tested check out ok complete no dents or dings cause by tech.
Jesus C.
ICEMAKER JENN-AIR JIM158XYRS0 Removed front cover and turned off unit. Removed coil and installed new coil. Ran diagnostics and found the evaporator getting cold now. Assembled unit and now it’s working as design.
Kenneth M.
REFER WHIRLPOOL WRF540CWHZ00 Installed door customer supplied. No nameplate. Customer wants nameplate. Informed customer that they need to call wpl
George Y.
DRYER - GAS ELECTROLUX EFDG317TIW0 Found gas dryer not heating found bad igniter all other thermistors ok ok to order igniter.; ordrng 1 137524000 (igniter)
Kenneth M.
WASHER MAYTAG MVWX655DW1 Found unit not draining due to blockage in drain pump. Drain pump worn out due to excessive running with unit not draining. Replaced drain pump and tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
DRYER WHIRLPOOL MEDB835DW4 Found unit with F6E2 error code. Indicating communication error with main board and UI. Found unit with bad UI. And tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
WASHER MAYTAG MVWB835DW1 Found unit squeaking during the tub turning due to bad gearcase. Ordering new gearcase. Rescheduled customer for Friday 2-1-19; ordrng 1 W10811956 (drum assy)
Kenneth M.
FREEZER KITCHENAID WRV986FDEM01 Found unit excessive frost in freezer due to rails not shutting door fully getting in a bind. Ordering new brackets. Rescheduled customer for Friday 2-1-19 also ordering door gasket. Gasket ripped causing air to leak. ; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W10846057 (gasket-fip)
Tyler F.
COMPACTOR WHIRLPOOL model Customer said she wasn’t paying for service call because they told her the repair would be $125 and I don’t have the part. If customer calls in for repair service call and parts and labor need to be collected over the phone before we go out.; ordrng 1 882699 (gear-drive)
Patrick C.
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 Removed and replaced reservoir. Tested unit all ops checked good
Patrick C.
DISHWASHER WHIRLPOOL GU2451XTSQ0 Found he unit having an issue with a leak. The leak is on the left hand side. Needs new gasket. It is works. Quoted 255.60. Customer declined repair. Collected service call
Dane K.
WASHER MAYTAG MVWC565FW1 Got a file number from trade partners. This unit failed due to customer of use. If another dispatch comes through. Please inform customer of COD charges a service call parts and labor. Manufacturer not willing to pay for a pair because failure was caused by faulty installation in customer abuse
Raymond D.
WASHER MAYTAG MVWB855DC3 "Upon arrival water valve not opening. Replaced valve and tested, valve defected ; ordrng 1 W11172234 (HOUSING.)"
Michael M.
DRYER MAYTAG MGD5500FW0 "Cx states after last service, they could start a cycle to dry but machine would shut off after approx 5 min saying cloths are dry.Tech started unit and verified flow at end of vent. Verified heat inside drum.Removed top panel and found connector partially dislodged from control board.No service in home so tech was not able to schedule return visit. Tech will call office and leave note for office to reach out to Cx; ordrng 1 W10875487 (cntrl-elec)"
Erick S.
WASHER WHIRLPOOL WTW4816FW Installed new parts on unit. Retested it and it passed all tests with no errors. Job complete
Dane K.
REFRIGERATOR KITCHENAID KRFC704FBS Customer rescheduled with office; saved tckt
William L.
REFRIG/SIDE-BY-S WHIRLPOOL WRS325FDAW04 "Replaced LED module in FF area, flashing stopped, replaced module in freezer, all lights functioning properly, tested ok"
William L.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "replaced defrost thermister, operating thermister & control, entered manual mode, tested defrosted, functioning as designed."
William L.
M/W OTR MAYTAG MMV4205DE1 "Found door melted with broken off outer plastic liner , took pics of microwave door, ordered replacement door in black.; ordrng 1 W10672723 (door/mw)"
William L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found 1/2 inch ice at bottom of FF area, removed ice, checked all gaskets & door alignment , ran test 36, ordered adapter kit & ice fan motor; ordrng 1 W10846539 (evaporator fan blade) and 1 W10864518 (adapter)"
William L.
M/W OTR WHIRLPOOL WMH53521HZ3 "Unit over cooking in sense cooking cycles, called WP TL, tested hot watering in popcorn sensing unit does not sense, ordered humidity sensor for unit. ; ordrng 1 W10833858 (sensor)"
William L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "found freezer & fridge lights out. checked led connection, found no voltage to modules, ordered led modules & led brd .; ordrng 1 W10830288 (cntrl-elec) and 1 W11205083 (led module) and 1 W11239944 (led module)"
Tyler F.
DRYER WHIRLPOOL LGR8648PW0 Customer stated that the dryer is not heating. Found open thermal fuse. Removed and replaced thermal fuse. All works good at this time.; used 1 WP3392519 (THERMAL FUSE) from stock
Patrick C.
REFRIGERATOR KITCHEN AID KRFF507ESS Removed and replaced fan. Applied tape to prevent air leak and put into a 8hr defrost setting
Patrick C.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Found the unit no cool at all. When I arrived panel read cooling off. I turned on and it operate. Customer stated they did that and it didn’t work for them. Will order panel ; ordrng 1 WPW10521642 (cntrl-elec)
Erick S.
REFRIGERATOR FRIGIDAIRE FGHC2331PF Installed new user interface. Retested it and it passed all tests with no errors. Numbers and selections are now working. Job complete
Patrick C.
DRYER MAYTAG MGDB835DW Found the unit having issues with he panel turning itself on. Checked errors and found communication error between boards. ; ordrng 1 W11026442 (console) and 1 W11133021 (CONTROL)
Erick S.
MICROWAVE OVEN GE JVM3160DFWW Unt has broken door Handel making it difficult to operate unit. Replaced complete door assembly. Retested and it passed all tests with no errors. Job complete
James G.
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Installed dye drier and charged to 5oz 134aSEALED SYSTEM REPAIR
Tyler F.
RANGE WHIRLPOOL WFG530S0ES1 Customer stated that the front 2 burners will not ignite. Ordering cap kit in stock.; ordrng 1 WPW10183374 (cap-burner)
William L.
REFRIGERATOR MAYTAG MSC21C6MFZ00 "disassembled dispenser assy. found extra white ice maker cover screws, removed screws stuck behind dispenser button pad, tested dispenser functions , check temps & temp setting, tested ok"
James G.
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 File number: 82344523PLEASE SEND ALL PICTURES TO FRIGIDAIRE FOR REVIEW ; saved tckt
Erick S.
DRYER - GAS MAYTAG MGD5500FW Cycled unit and found unit cycling in snd heating. Customer also had noise complaint. Found loose roller causing to go off balance and make noise. Reinstalled and secured rollers. Retested it and t passed all tests with no errors. Job complete
Erick S.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Installed new bin, Nd it passed all tests. Job comp"
Mike K.
WASHER MAYTAG MVWC465HW0 replaced inlet valve tested
Erick S.
REFIRGERATOR KITCHENAID KRMF706ESS Found unit not cooling correctly due to bad rails on freezer door. Door is not sealing properly creating frost build up and an air leak. Icemaker motor is out of position causing failure of ice production. Also auger dispenser motor is getting voltage but not responding and will need to be repalced. Found moisture leaking through gasket in ice box creating moisture leak in rc. ; ordrng 1 W10625069 (bracket 163.22) and 1 W10625070 (bracket 163.22) and 1 W10822606 (motor 151.51) and 1 W10864519 (adapter 240.68) and 1 W11294907 (ICE MAKER 139.94)
Dane K.
REFRIGERATOR KITCHENAID KFIS20XVMS8 Returned water valve to shop. Customer had a plug water filter
George Y.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Customer stating was never repair correctly did not collect.
Aaron B.
WASHER MAYTAG MVWX655DW1 "Replaced the lid , tested operations normal now, lid base was busted"
Aaron B.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Replaced valve ice maker and ice bin , tested operations normal now , allow 3 days for the ice to fill up"
Aaron B.
RANGE WHIRLPOOL WOS51EC0AS04 "Unit was missing the door lock mechanism and left right trim asm , replaced tested ok after repair , missing mod serial tag , completed only because it was an csi call, advised customer to have corrected through the manufacturer and builder"
Aaron B.
REFRIGERATOR KITCHEN AID KSCS25FVMS03 "Checked unit for leaks customer replaced the water filter , then the next morning found a puddle in the kitchen, pulled filter and recreated in have not seen a leak since , he had the refrigerator out I pulled the rear cover and tested unit for leaks none found , customer and I agree there more than likely was dripping from the filter from not sitting up all the way the first time collected $115 trip charge paid in full card"
Aaron B.
REFRIGERATOR WHIRLPOOL KBSN608EPA00 "Unit hinge tab was busted on the drawer cover had a hairline crack , est to replace total 236.94 unit utility drawer34.75, and door 36.82 tax 5.37 trip 115.00 labor 45.00 = $236.94 , replaced the utility bin and door cover , ops ok at this time paid in full card"
George Y.
FREEZER WHIRLPOOL WRF736SDAM14 Found refrigerator gaining moisture centerbottom of fresh food doors found door on right to low readjusted retested check out ok complete. No dents or dings cause by tech.
Kegan N.
MICROWAVE KITCHENAID KEMS308SSS05 Ordering wiring harness and wide interface board per tech line Sr# 7724023550; ordrng 1 8304052 (harns-wire) and 1 WPW10312206 (cntrl-elec)
Kegan N.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer stated door on unit misaligned, inspected unit, right RC door and right pantry drawer uneven, called tech line, adjusted legs and tightened hinges per recommendation, did not fix problem. Removed pantry drawer, checked and adjusted rains, no obvious deformities present, no change. Removed RC door, realigned, seemed to help a little bit. Customer states overall dissatisfaction with product. Referring to customer careSr#: 7724020068"
Kegan N.
RANGE MAYTAG MGR6600FZ0 "Trim came in defective, also noticed handle cracked, ordering new trim, handle, and screws.; ordrng 2 W10480830 (screw)s and 1 W10834521 (hndle-door) and 1 W11047800 (trim-vent)"
Kegan N.
OVEN WHIRLPOOL WFG320M0BW "Customer stated unit getting too hot, tested unit, unit approx 20 degrees too hot, calibrated temp, tested unit, test good."
Kegan N.
OVEN WHIRLPOOL WEG730H0DS0 "Customer stated no display on oven, found damage to wiring harness, ordering harness (x2) and keypad; ordrng 1 W10145866 (swtch-memb) and 1 W11025616 (harns-wire) and 1 W11176109 (HARNESS)"
Kegan N.
WASHER WHIRLPOOL WFW9450WL "Customer stated door not closing properly, plastic piece on hinge assembly broken, ordering new hinge assembly ; ordrng 1 WP8183202 (hinge)"
Kegan N.
M/W OTR MAYTAG MMV4206FZ3 "Removed and replaced microswitches, tested unit 10 times within 10 minutes, test good every time.; used 1 W10727360 (MICROSWITCH) from stock"
Hector Z.
WASHER AMANA NTW4605EW0 Washer not finishing the cycle. Checked unit and found an F5E1 code (Lid switch fault). Lid not closing properly. Ordered Lid switch and strike.; ordrng 1 W10837741 (lid strike) and 1 W10838613 (lid lock assembly)
Hector Z.
RANGE WHIRLPOOL WFG320M0BS3 Cook top electrodes doesn’t stop sparking. Checked unit and found out of alignment burner switch. Adjusted switch. Tested ok.
William L.
REFRIGERATOR WHIRLPOOL MFC2062FEZ01 "Found loud damper noises, ordered damper door for unit.; ordrng 1 WPW10594329 (control)"
James G.
DRYER MAYTAG MGD8100DC0 Tech line says this is only part needed for conversion to natural gas Done by phone with customer ; ordrng 1 WP15418 (orifce-gas)
James G.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Compressor will not start!!!!!!!!!!!!!FOUR CALL COUNT!!!!!!!!!!!!!!!!!!!!; rqstng P&A on 2 W10236396 (strap)s, ordrng 1 W10832994 (compressor), rqstng P&A on 1 W11087200 (invrtr-box)"
James G.
DISHWASHER KITCHENAID KDTM404ESS3 No show need gate code; saved tckt
James G.
DRYER WHIRLPOOL WGD4800BQ0 Replaced listed parts due to noise Tested ok
James G.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Explained to customer that clouded water is undissolved gases as water clears up after about a minute in glass.Tested ok
James G.
WASHER MAYTAG MVWB765FW1 Replaced listed part due to noise Tested ok
James G.
OVEN GE PGB918SEM1SS Replaced listed part and hard wired sensor per tech line Tested ok
James G.
WASHER MAYTAG MHW8200FC0 Replaced listed part due to F-1/E-1. Control failure Tested ok
James G.
WASHER GE GTWN4250D1WS Replaced listed part due to no drain Tested ok
James G.
COOKTOP WHIRLPOOL MGC4436BDW12 Unit not plugged in good
Kevin M.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Whirlpool had said they would replace unit, phil is working on it. I am rescheduling call so Phil has time to talk to whirlpool. Customer is aware of what’s going on. Allow at least 4 hours just in case it doesn’t get replaced. ; schdld next appmnt for 1/31 THU !"
Kevin M.
WASHER WHIRLPOOL MVWX655DW1 Unit making noise during operation and stopping mid cycle. I found that the gearcase shaft has dropped down causing pulley to rub on belt shield. I also found that the washplate is seized and will need to be broken off to remove gearcase. Needs autho. Ordering parts. Allow 1 hr. ; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10902814 (washplate) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt)
Kevin M.
DRYER WHIRLPOOL WGD75HEFW0 Unit taking a long time to dry. I found gas valve chattering but coils are opening up. Failed gas valve. Removed and replaced gas valve. Tested unit. All tests good.
Tyler F.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer stated that unit will not power on. Found power to control but no voltage out. Ordering board and user interface not in stock.; ordrng 1 W11084672 (USER INTERFACE ) and 1 W11087213 (cntrl-elec)
Tyler F.
OVEN JENN-AIR JJW2830DS01 Customer stated the oven has a F2E2 error code. Found shorted keypad. Removed and replaced display tested all works good at this time.
Tyler F.
WASHER MAYTAG MVWX655DW1 Customer stated unit will not spin found broken motor pulley and belt. Customer will have unit outside to work on; ordrng 1 W11239857 (BELT) and 1 W11283592 (MOTOR)
Tyler F.
WASHER MAYTAG MVWC565FW1 Customer stated that the unit would not drain. Found debris in drain pump causing drain pump not to spin. Removed and tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Customer stated that the unit is making noise. Found noise is the variable speed compressor. Explained how the compressor works and defrost cycle. Fixed rattling water line all works good at this time.
Tyler F.
WASHER WHIRLPOOL CAE2795FQ0 "Customer stated the washer will not go into drain cycle, customer has to put unit on drain and spin for unit to drain water. Unit needs control board but customer refused she is taking unit back. Bill out service call."
Tyler F.
REFRIGERATOR KITCHENAID KRMF706ESS00 Customer star ice maker stopped working. Found ice maker stalled. Fix add tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Customer stated the unit is not cooling. Found evaporator is frozen over in the refer compartment and the door seal is sagging on the freezer door. Quoted customer for evaporator fan motor and door seal or freezer door. Customer declined quote. Let customer know that replacing the freezer door was a better option than the seal because seal will most likely sag again.
Tyler F.
DRIYER MAYTAG MGDB755DW3 Customer stated that the dryer is making noise. Found debris in felt ring. Removed and tested all works good at this time.
Michael M.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Cx states water is leaking from filter housing area. Flooding lower pantry and flowing over into freezer compartment. Ice build up is abundant. Using heat gun and steamer to remove all ice build up. Removed upper pantry panel and found water is leaking from filter housing port going from filter housing to reservoir.Filter housing W11194438 $83.45Ordering reservoir to be cautious. Explained to cx price will vary arrording to all parts needed. Reservoir W11168758 62.30Labor $150Cx daughter closed units door and damaged left side deli drawer left crisper plate W10530318 $42.47Spoke with cx and ordered extra parts in case filter housing is not the issue. Cx is going to pay for damaged part on return visit.Return 1/31/19 7-8 am requested; ordrng 1 W10530318 (plate) and 1 W11168758 (RESERVOIR) and 1 W11194438 (FILTER HOUSING)
Hector Z.
DRYER WHIRLPOOL WGD72HEDW1 Replaced control. Tested ok.
Hector Z.
DRIYER MAYTAG MGDB725BW0 Dryer not heating. Checked unit and found open thermal fuse. Replaced and tested ok. Advised customer to clean the vent.
Michael M.
WASHER MAYTAG MVWC565FW1 Removed console. Removed and replaced inlet valve housing. Reinstalled console. Rebooted unit and ran through auto service test. Passed with no issues. Unit no longer leaks. All ops are normal job complete
Michael M.
REFRIGERATOR AMANA ASI2575GRS00 Cx states unit suddenly stopped working. Tech finds unit has no power. Controls are unresponsive. No internal lights operate and no cooling.Tech moved unit forward and tested outlet. Found no power from outlet. Checked and all other outlets in kitchen have power. Found no tripped breakers in panel. Plugged unit into another outlet and unit turned on and began cooling. Recommended cx to call electrician. Unit ops are now normal job complete
Michael M.
DRYER AMANA NGD4655EW2 Denied repair
Michael M.
WASHER WHIRLPOOL WTW5000DW1 Removed power from unit. Removed lower pulleycover and immediately noticed the plug to capacitor is at a 45° angle. Installers used a dolly from rear of unit and damaged capacitor in process. Removed and replaced cap. Rebooted unit. Cleared faults and ran auto service test. Unit passed with no issues. All ops are normal job complete
Michael M.
WASHER MAYTAG MVWB855DC3 "Cx states unit leaks after it is finished.F0e4- spin limited by water tempF2e1- UI stuck button.Tech found hoses reversed, removed and swapped hoses to correct spots. Ran auto service test multiple times with no issues. No leaks from underneith or down rear of unit. Stand pipe is clear. Advised cx to record if issue happens again and call back. Left biz card with cx. Advised cx to run unit and report back if flooding occurs again. Unit ops are normal job complete"
Michael M.
WASHER AMANA NTW4516FW2 Cx not available until 1 pmRemoved and replaced inlet housing. Replaced console and ran unit through auto service test. Unit passed with no issues. No signs of leakage under or behind unit. Unit ops are normal if leak persist Cx was instructed to replace hoses. Took quick pic of hoses.Cx says they are brand new and he paid extra. Drain stand pipe appears to be backing up but did not overflow while tech was present. Unit ops as intended at 5is time job complete
Michael M.
COOKTOP KITCHENAID KCGS350ESS00 Cx states lettering is rubbing off of cook topTech took quick pic of drip panel.Removed and r placed drip panel and knobs. Installed burner heads all ops are normal job complete
Raymond D.
MICROWAVE WHIRLPOOL WMH31017FW0 "Upon arrival unit had blown fuse, and broken interlocks. Replaced interlocks, switches and fuse. Tested unit. Unit functions as designed; used 1 W10138793 (FUSE) from stock"
Raymond D.
OVEN KITCHENAID KGRS505XSS05 Installed igniter and tested unit unit functions as designed
Billy J.
REFRIGERATOR WHIRLPOOL WRF540CWHW00 12977879wq Apon arrival door is warped and not imaging switch that is why icemaker is not working as well unit needs new freezer door; ordrng 1 12977879WQ (dor-fip wh)
Kenneth M.
WASHER WHIRLPOOL WTW4816FW2 Installed control and testedunit. Unit is now working properly. Customer approves function at this time
Kenneth M.
FREEZER WHIRLPOOL WRX988SIBM03 Went to unit and tested everything. And found all functions normal. Found temps a little high due to settings. Set fridge to 37 and freezer to -2. Customer will call back if problem continues.
Billy J.
REFRIGERATOR KITCHENAID KRMF706ESS01 Parts never got ordered reordering; ordrng 1 W11095091 (bin-freezr) and 1 W11122881 (bin-freezr)
Billy J.
REFRIGERATOR WHIRLPOOL ED5YHEXMQ00 "71.55 apon arrival unit was completly room temp compressor not running nothing head a high pitch noise and then click compressor was not starting found unit had bad start device removed and replaced from truck stock retested job complete unit began to cool job complete; used 1 8201786 (START DEVICE,COMBO) from stock"
Billy J.
OVEN WHIRLPOOL WOD51ES4ES00 Apon arrival uninstalled over requesting double labor removed and replaced both tod fishes in back with main fuse retested all fans run and unit is heating job complete
Erick S.
RANGE TAPPAN TGF351RB Units has been tagged by gas company for leak at burners. Inspected burner and found no leaks at the time of service. Customer stated Lowe’s come and out and inspected unit and found it not operational. Customer is speaking to Lowe’s for replacement. Job comp
Erick S.
WASHER WHIRLPOOL WTW4816FW Found cold valve solenoid getting voltage but not opening causing it not to fill. Replaced valve. Retested it snd unit is now filling snd passed all tests. Job complete
Erick S.
REFRIGERATOR FRIGIDAIRE FFHS2611LB "Found s on ice maker causing it not to cycle. Also found ice bin coil cracked causing it to get stuck while dispensing. Replaced both ice maker snd bin. Retested it snd ice maker cycled snd filled with no errors, job complete"
Aaron B.
WASHER WHIRLPOOL WTW5000DW1 "Unit was not shifting in to spin , replaced the actuator, retested found unit now has a stripped hub asm and needs a new wash plate ordered parts ; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate)"
Aaron B.
WASHER WHIRLPOOL WTW7300DW0 "Needs 2 call countUnit started grinding when it went into spin, needs gearcase and the main board wouldn’t shut off , malfunctioning ordered parts to repair unit; rqstng P&A on 1 W10752283 (washplate) and 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W10812422 (cntrl-elec)"
Kegan N.
WASHER WHIRLPOOL CAE2745FQ0 See notes; saved tckt
Kegan N.
WASHER MAYTAG MVWB835DW "Customer stated unit making loud noise during operation. Ordering new gear case, clutch, and slider. Part #s, picking up at coast W10447976 W10447975 W10447973; schdld next appmnt for 1/29 TUE !"
Michael M.
OVEN WHIRLPOOL KODE507ESS03 Cx states unit takes longer to heat than old unit and wants temps checked. Also states fan keeps running after end of use.Tech found home owner is renovating kitchen with new appliances. Cx is worried temps take longer than old oven (30 years old) Tech found no faults and oven ops are as designed. Ran convection bake on upper and lower ovens. Recreated sound when oven was in cool down and rear blower engaged. Ran up too 325° and could not recreate noise Cx is concerned with. At this time all ops are as designed with no issues. Job completeAdvised cx to document with video next time issue happens
William L.
MW OVEN COMBO WHIRLPOOL WMH32519HV1 "unit running but not heating, ran 30 sec. cook test, Found mag humming very loud, ordered mag & diode for unit; ordrng 1 W10850446 (capactr-mg) and 1 W10886077 (diode) and 1 WPW10693025 (magnetron)"
William L.
WASHER WHIRLPOOL WTW5000DW1 "found latch sw with intermittently open switch, instructed cx to not seal drain hose to black pipe, replaced latch assy, ran self diagnostics, unit operating as designed."
William L.
WASHER MAYTAG MVWB850YG0 "Found no code, ran diagnostics cycle, ran spin test, ran agitate test, found no problem, unit operating as designed. , cx has concerns about water dripping from water inlet immediately after test cycles ran, cx wants water valve replaced in unit.called WP TL ref # 7724022910, was advised by WP TL not to replace water valve."
Erick S.
DRYER MAYTAG MGDC215EW0 Found unit with bad roller causing noise complaint. Replaced roller. Retested it and it passed all tests with no noise. Job comp
Erick S.
DRIYER ELECTROLUX EFMG617STT Found broken clamp at motor causing motor excessively vibrate and be stable causing noise . Unit will need new clamps; ordrng 1 134242400 (clamp)
Erick S.
DRIYER MAYTAG MGDX655DW Found unit with clogged vent causing poor airflow and unit not to heat correctly. Informed customer to have vent professional service. Job comp
Erick S.
M/W WHIRLPOOL MMV1153AAW Uninstalled mcw from wall. Installed new magnetron on unit . Retested unit and it now cycles and heats. Job complete.PLEASE IF POSSIBLE BILL FOR ADDITIONAL LABOR
Erick S.
REFRIGERATOR FRIGIDAIRE LFSS2312TE "Cycled unit and found units bad motor assembly, it’s making a loud noise as it cycles. Customer does not want repairs.Customer spoke with builder and stated unit is being replaced. Job comp"
Kenneth M.
WASHER WHIRLPOOL LXR6232EQ0 Fund unit leaking due to weak springs. Causing washer to lean forward so when washer is filling with water. It will allow water to flow behind unit. And onto floor. Ordering new springs. Also need tub ring but tub ring is discontinued. Springs will fix problem. Tub ring broken due to tub hitting the sides because of weak springs. Rescheduled customer for Tuesday 1-29-19; ordrng 1 8316845 (spring) and 3 WP63907 (spring)s and 1 WPW10250667 (spring)
Kevin M.
WASHER MAYTAG MVWB865GW0 "Took pic of pop. Suspension rod came disconnected from top causing tub to drop down and rub on ground damaging rotor and tub ring. Unit needs new suspension rods, rotor and tub ring. Removed and replaced suspension rods, tub ring, and rotor."
Kevin M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Unit not cooling and no water at dispenser. I found evap fan motor not running. I found that the evap motor was shorted and not running. Removed and replaced evap motor. Tested unit. All tests good. Main control and condenser motor tests good after evap fan was installed.
Jim S.
DISHWASHER BOSCH SHS863WD5N/10 Replaced middle spray arm
Jim S.
COOKTOP WHIRLPOOL G7CG3064XS00 7724003785 reference numberWhirlpool to call call customer; rqstng P&A on 1 W10256123 (holder-orf) and 1 W10284355 (manifold) and 1 WPW10286646 (harns-wire)
Jim S.
WASHER WHIRLPOOL WFW72HEDW0 No fault codes stored. Polarity is correct. Replaced board. Ran test. Unit tested ok
Jim S.
RANGE MAYTAG MGDB880BW0 "Replaced motor, blower, and coils. Unit tested okThe floor under the dryer is pieces of wood and the dryer has difficulty staying true"
Jim S.
DRIYER MAYTAG MGDC215EW2 Open timer motor; ordrng 1 4392065 (dryer repair kit) and 1 WPW10185981 (timer)
Jim S.
REFRIGERATOR WHIRLPOOL KSSC42QMS01 Replaced ice maker
Jim S.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Open heater in ice maker. Replaced ice maker. Unit tested ok
Kenneth M.
REFRIGERATOR FRIGIDAIRE FFHT2032TP2 Found excessive frost in fridge due to bad defrost. Ordering motor thermostat and harness. Rescheduled customer for Tuesday 1-29-19. Not cooling fridge. ; ordrng 1 242077702 (motor) and 1 5303918634 (thermostat kit) and 1 5304503321 (harness)
Kenneth M.
REFRIGERATOR FRIGIDAIRE LGHB2867PFLA Found unit not making ice due to bad ice maker. Ordering new ice maker. Valve is trickling water. And also ordering new board. Harvesting slow. And about 5 batches every 7 days. Rescheduled customer for Tuesday 1-29-19; ordrng 1 242253002 (valve-water) and 1 243297607 (ICEMAKER) and 1 5304508862 (BOARD)
Jim S.
REFRIGERATOR KITCHEN AID KSSC42QVS06 Replaced hoses and water valve
Kenneth M.
WASHER MAYTAG MVWB765FW3 Found unit with a hinge spacer coming off every time you open and close door. Hinge spacer is broken. Ordering new. Will replace lid on return visit. Does not need water valve. Customer concerned about amount of water going into unit. Informed customer that water is normal and if they need more water to use bulky sheets. ; ordrng 2 W11168238 (SPACER)s
George Y.
REFRIGERATOR JENN-AIR JCD2389GE Found refrigerator building ball of ice bellow ice maker in freezer need to replace ice maker customer decline estimate do not order partscomplete. No dents or dings cause by tech.paid 115.00 credit card.; ordrng 1 0312578 (icemaker)
George Y.
DISHWASHER WHIRLPOOL WDT720PADM2 Found dishwasher not washing. Is filling ok draining ok display control ok need to replace sump pump ok to order part.; ordrng 1 WPW10671941 (pump&motor)
George Y.
OVEN WHIRLPOOL WGG555S0BS01 Installed tested check out ok complete.no dents or dings cause by tech.
Raymond D.
REFIRGERATOR WHIRLPOOL WRS321SDHZ01 Upon arrival unit not cooling. Inspected and found cracked evaporator. Unit needs compressor and evap. Make 4 call count; ordrng 1 W10507884 (compressor) and 1 WP2188822 (evaporator)
Raymond D.
WASH/DRY COMBO WHIRLPOOL WGT4027HW0 "Replaced control. Calibrated and tested, unit functions as designed."
Raymond D.
WASH/DRY COMBO WHIRLPOOL WGT4027HW0 Upon arrival cx states unit making ticking noises when in use. Tested and found no codes. Unit passed all tests. Instructed cx on proper use and care of unit.
Raymond D.
REFIRGERATOR WHIRLPOOL WRS325SDHZ01 Replaced harness and control. Unit was unplugged in different apartment. Unit needs to regulate to temps.
Raymond D.
DISHWASHER MAYTAG MDB4949SDM3 "Upon arrival unit leaking from float switch seal. Float needs to be replaced. Quoted cx for repair, cx approved. Collected 115 SC. 153.21 due; ordrng 1 WP8531743 (gasket) and 1 WPW10195036 (float assembly)"
Raymond D.
DRIYER KENMORE 11097550120 Timer was misdiagnosed. Replaced igniter kit and sensor. Tested unit. Unit did not need timer. Collected 248.99 which is minus the 149.27 for time original ally quoted.
Irvin F.
REFIRGERATOR FRIGIDAIRE FFHS2611PFCA The fresh food is flashing a H shows 6 in FREZER display. Says the unit was over 37 degrees @ some point. Unplugged unit to reset the unit to factory setting. The control is seeing a bad thermistor. ; ordrng 1 241679101 (switch) and 1 242303101 (wiring harness)
Raymond D.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Replaced fan motor and harness, tested unit. Unit needs to regulate to temp."
Irvin F.
DRIYER GE GTD42EASJ2WW "Dryer is tearing clothes. The glide is protruding out the slide of drum, tore clothes, makes an odd noise. The plastic glide dislodges and rested in position photo. Need replacement glide. ; ordrng 1 WE03X25217 (SLIDE BEARING) and 1 WE03X25275 (DUCT TRAP)"
Irvin F.
REFRIGERATOR GE GSE25HGHKHWW Loud grinding in unit CX says every 20 minutes. The ice maker is off. No water to the unit. ; ordrng 1 WR49X10251 (cover asm ff inlet)
Isidore A.
WASHER MAYTAG MHW5500FW1 Unit stacked needs second man or customer well take down before service found user interface W10911044 not turning on. Ordering ACU W11201286 only if needed. Can’t test washer with unit being stacked.; rqstng P&A on 1 W10911044 (panel-cntl) and 1 W11201286 (ACU)
Patrick C.
WASHER WHIRLPOOL WTW5000DW "Found the unit not spinning for the customer. Clothes still wet. Checked error codes, found motor fault. Ohmed out motor and it was fine. Checked capacitor and it was bad. Need to replaced capacitor nd control ; ordrng 1 W11116590 (cntrl-elec) and 1 W11158831 (CAPACITOR )"
Isidore A.
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Found interior light not working in both freezer and fresh food compartment removed light assemblies and install new new light assemblies test refrigerator lighting ok at this time
Patrick C.
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 Unit has been diagnosed need to order part ; ordrng 1 W10753488 (reservoir)
Patrick C.
MICROWAVE OVEN FRIGIDAIRE FGMC3065PF Found theunit dead upon arrival. Unable to remove the unit. Need to reschedule with oven dolly. Ordering parts to have when I come back. Suspecting those to be bad. No install issue. Oven portion works fine. Microwave is just dead ; ordrng 1 5303319559 (switch/fuse kit) and 1 5304516272 (CONTROL)
Patrick C.
RANGE WHIRLPOOL WFG320M0BS3 Removed and replaced control and knob. Collected for the knob. Tested unit. All ops checked good
Patrick C.
M/W OTR KITCHENAID KMHS120ESS1 Customer having issues with the unit not always operating. They’ll press start and the unit doesn’t do anything. Not getting the open close door message either. Tried duplicating failure and was unable to. Needs new control ; ordrng 1 WPW10678766 (cntrl-elec)
Billy J.
DISHWASHER IKEA IUD8500BX1 Apon arrival cx stated the two hooks that hold the top rack broke as well apon arrival removed and replaced main harness tub pump and sensor when retested job complete no leaks from tub any more but during repair found other issues top rack falls out do to broken clips and top water dispenser needs replaced cause it was zip tied together w10340681 w10508950 requesting extra labor again for further repairs; ordrng 1 W10340681 (tube) and 2 W10508950 (stop)s
Billy J.
WASHER WHIRLPOOL WFW96HEAU0 Apon arrival removed and replaced dispenser and switch retested job complete unit now dispenses soup showed cx that soup is now being released in machine
Hector Z.
DISHWASHER WHIRLPOOL KDPE234GPS0 "Dishwasher not washing. Checked unit and found an F4E3 code (Motor not running). Checked voltage at the motor, 120VAC present, motor wash has to be replaced. (w11085683).; ordrng 1 W11085683 (pump&motor)"
Raymond D.
WASHER WHIRLPOOL WTW8040DW4 "Upon arrival unit won’t drain. Tested and found no voltage at drain pump. Burn marks on board. Found broken wire to drain pump. Supplied voltage to drain pump and drain pump doesn’t activate. Needs control, pump, and harness.; ordrng 1 W10777955 (lower harness)"
Michael M.
DISHWASHER WHIRLPOOL KDTE334DSS0 Cx states unit does not dry. Agrees to service fee. Immediately found rinse aid dispenser empty.8-1 slow drain3-2OWI shorted6-5 too many suds3-1 thermistor openNeeds thermostat WPW10195091 $27.78OWI Sensor WPW10705575 $26.33Labor $145 Return 2/1/19 8-12 requested.; ordrng 1 WPW10195091 (thermostat) and 1 WPW10705575 (sensor)
James G.
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 Frigidaire wants me to call tech line from the home I’ve rescheduled for 7:00 AM Monday ; schdld next appmnt for 1/28 MON !
James G.
REFIRGERATOR KITCHEN AID KFIS27CXMS5 Cleared drain and installed tube; used 1 W10619951 (TUBE DRAIN) from stock
Steven W.
WASHER WHIRLPOOL WTW8500DC5 Replaced fill valve. Hot water hose coupler leaking at fill valve end. Fill hose seized to faucet( Lowe’s installer didn’t replace hot fill hose ). Advised to call plumber. Unable to test unit. Complete.
Steven W.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Freezing food in RC . Damper sticking. Needs diffuser.; ordrng 1 W11164593 (DIFFUSER)
Steven W.
WASHER WHIRLPOOL WTW8500DC3 "Replaced fill valve. Ran diagnostics. Had f3e2 error code. Cleared error code. Ran auto test cycle. Ran calibration. Fills, agitates, drains, rinses, & spins properly. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Not cooling. Found UI connector loose on HV control. Reconnected UI connector . Unit is cooling properly at this time. instructed customer to clean condenser 3-4 times yearly. Advised customer to wait 24 hours before loading food. 2 year Costco warrenty. Complete.
Jesus C.
WASHER MAYTAG MFW9700SQ1 Removed top panel and control board. Installed new board and it’s not working. Removed board and installed old. Ordering part.DaveSr#7723; ordrng 1 280187 (pump-water)
Jesus C.
REFRIGERATOR KITCHENAID KBSD608ESS01 Customer states that icemaker now working. Checked unit and tested icemaker. Found the icemaker not cycling and the recover not working. Ordered parts. ; ordrng 1 2259493 (cover) and 1 W11087434 (icemaker)
Jesus C.
MICROWAVE AMANA AMV2307PFB1 "Customer states that unit is not heating. Ran unit and placed a cup of water, unit is heating properly. Customer concern was that unit is blowing air through the front vent. Management removed the vent system on this unit cause air to flow through the front. Unit is working as design."
Jesus C.
DISHWASHER KITCHENAID KDFE104HPS0 Customer states that unit is not washing dishes. Ran diagnostics and found error code. Also found fork stuck on top of float switch and water valve not dispensing water. Turned water off and replaced valve. Reran Test and passed. Unit is now working as design.6-4. Float switch open
Jesus C.
WASHER MAYTAG MVWB765FW2 Removed UI panel and control board. Installed new UI and control board. Calibrated unit and ran diagnostics. Unit is now working as design.
Erick S.
REFRIGERATOR FRIGIDAIRE FGHC2331PF Units display is not displaying temp on unit. Resecured connectors but display is still distorted and will need to be repalced; ordrng 1 242058232 (user interface)
Patrick C.
REFRIGERATOR WHIRLPOOL WRT134TFDW00 Found the unit no cool at all. Plugged in and found bad start device. Just clicks and doesn’t turn compressor on.; ordrng 1 WPW10448874 (start-dev) and 1 WPW10662129 (capacitor)
Jim S.
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced freezer fan motor
Patrick C.
DISHWASHER MAYTAG MDB4949SHB0 Found dishwasher no operating for the customer. Checked error codes cause it was operating for me. Float switch fault. Switch is fine. It needs new control board ; ordrng 1 W11225084 (CONTROL )
Irvin F.
RANGE GE JGB700SEJ4SS "Replaced valve. Checked all gas line connections, no leaks found. Noise is still present. Replacing the burner assembly. ; ordrng 1 WB16X20463 (burner bake)"
Patrick C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Removed and replaced motor. Tested unit, all ops checked good"
Irvin F.
DISHWASHER GE GDF520PGJ4BB "Installed parts, test failed. Found t(endrain motor is not operating properly, causing no start replacing pump. 1; saved tckt"
George Y.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Found refrigerator not making ice build up of ice ice door gasket and housing for ice maker had build up of ice on back wall of refrigerator ok to replace ice maker housing and ice maker ice door.; ordrng 1 00615721 (housing) and 1 WPW10549589 (door-ice) and 1 WPW10764668 (ice maker)
George Y.
DRYER ELECTROLUX EFDG317TIW1 Customer requesting different tech per office ok.; saved tckt
George Y.
WASHER WHIRLPOOL WTW5000DW1 Installed part tested check out ok complete . No dents or dings cause by tech.
George Y.
WASHER MAYTAG MVWB765FW Found washer not spining leaving clothes west found too many suds remove retested check out ok complete . No dents or dings cause by tech.