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Patrick C.
KITCHENAID REFRIGERATOR KRMF706EBS00 Found the unit not making ice for customer. Checked all steps in diagnostics. Worked in test mode just fine. Needs new ice maker. Opened ice maker to replace and it was the wrong one. Need to order right one, as well as door switch ; ordrng 1 W11085027 (switch) and 1 WPW10764668 (ice maker), Removed and replaced parts tested unit all ops checked good
Patrick C.
WHIRLPOOL REFRIGERATOR WRF993FIFM00 Unit having issues with no ice production and the freezer creating icicles. Checked temps and all checked good. Ice makers will need replaced. Thermistors on ice maker themselves bad. Also found freezer door not shutting properly due to the tracks not closing properly ; ordrng 1 W10898228 (icemaker) and 1 W10898289 (icemaker) and 1 W11129400 (bracket) and 1 W11129907 (bracket) Removed and replaced parts tested unit. All ops checked good ;
Raymond H.
WHIRLPOOL DISHWASHER KDFE304DWH0 Upon arrival no response from unit. Voltage at board but no reaction from board. Replaced control and panel, tested, unit still acting up. Contacted Mark SR7722737273 and discussed found OWI sensor bad. S code sensor, controls covered by 5year manufacture warranty. ordrng 1 WPW10705575 (sensor) Replace sensor tested unit unit powers on and operate ran unit through calibration cycle unit functions normal now; Job Cmpltd,
Raymond H.
maytag washer MVWB835DC3 Upon arrival clothes dry after cycle. Inspected and found bad water valve. Replaced valve and tested unit functions as designed.; Job Completed
Raymond H.
WHIRLPOOL WASHER WFW8400TB00 Upon arrival detergent leaking out from front. Inspected and found customer using too much soap and a blockage of debris in the dispenser housing. Cleaned dispenser and tested, unit functions normal now. Customer wanted quote for dispenser change but part is discontinued.
Raymond H.
WHIRLPOOL REFRIGERATOR GI6SARXXF05 Upon arrival RC warm and ice maker not working. Inspected and found old style ice maker, and fan not running, quoted customer for ice maker, S-Code ice maker. Customer approved. Replaced ice maker and tested, fan running and ice maker filled. Unit functions as designed. used a W10882923 (Icemaker)
Raymond H.
whirlpool refrigerator WRF555SDFZ01 Upon arrival cx complaint was no ice. Found ice maker not cycling and frozen drain tube. Air baffle broke when removing ice maker. Needs ice maker and air baffle. Also need to call tech line.; ordrng 1 WPW10312691 (air-baffle), Replaced ice maker and air baffle. Tested unit. Unit functions as designed.
Billy J.
whirlpool refrigerator WRX735SDBM00 Water everywhere. Removed ad replaced water valve, was damaged. customer stated it’s been leaking for 4 days found home plastic water line cracked before it ties into main water valve turned off water and referred customer to plumber ; used 1 WPW10349187 (valve)
Billy J.
JENNAR REFRIGERATOR JS48PPDUDE00 W10133603 apon arrival unit would not dispense ice found unit had bad paddles and auger motor removed and replaced auger motor paddles still operating inconsistencies ordering customer requested morning; ordrng 1 W10133603 (pad) and 1 W10133603 (pad), One of the bags had one grey one black pad and the other had two black pants tried just replacing one customer did not like customer was okay with going to black pads removed and replaced retested job complete customer is happy with repair; Job Cmpltd,
Billy J.
whirlpool refrigerator JDNDBEGE customer stated he cancelled with are office the other day but for what ever reason call still on; Job complete
Billy J.
WHIRLPOOL RANGE WFG770H0FZ0 Upon arrival customer states unit just clicks and try’s to ignite but doesn’t and get a huge gas smell tested unit and was lighting every time except one time it clicked 4 times and never ignited tested outlet and found outlet has reverse popularity at the plug behind unit check quick pics I informed customer to plug unit in somewhere else and informed her to call an electrician plugged unit back to a different outlet retested unit operating as designed ; Job Cmpltd
Bryan D.
kitchenaid refrigerator KSSC42QVS01 states unit stopped cooling and UI would no power on. Inspected unit found unit needs new control and wire harness and motor evaporator. Removed and replaced both parts. Unit started cooling. Customer approves job at this time. No dents dings or scratches caused by tech. ;
Billy J.
KITCHENAID DISHWASHER KDTM384ESS1 Customer states now dishwasher is not washing dishes. Ran unit units motor is not engaging now. This is a separate issue. Not a re call. Ordering sump assembly ; ordrng 1 W10805015 (pump&motor) Removed and replaced sump assembly. Tested unit. Unit functioning as designed cx approves repair at this time. No dents dings or scratches caused by tech
Bryan D.
JENNAIR DISHWASHER JDB1255AWP1 Customer states UI is not functioning. Apon arrival UI would only work on two buttons the rest do not respond. Ordering control panel; ordrng 1 W10161783 (panel-cntl), Removed and replaced UI. Tested unit. Unit is functioning as designed. Customer approves of repair At this time. No dents dings or scratches caused by tech.
Dane K.
KITCHENAID REFRIGERATOR KURO24RSBX03 wine cooler not cooling properly. Unit was not going into defrost and evap plate was frosted over. Ordering defrost control. Removed and replaced defrost timer and tested unit. Unit functions normal now. used a WPW10239390 (timer-def)
Dane K.
frigidaire refrigerator LFSS2612TF Upon arrival the unit was not making ice. Found icemaker was getting voltage but would not harvest when manually advanced. Remove and replace icemaker and tested unit. Unit functions normal now
Dane K.
MAYTAG WASHER MVWB766FW1 Torn drain hose; ordrng 1 W10802689 (hose), , Installed drain hose. Unit functions normal.; Job Completed
George Y.
whirlpool refrigerator WRF989SDAM01 Found refrigerator freezer door opening ok clear out old lube relabel testing ok complete. No dents or dings cause by tech.;
George Y.
bosch dishwasher SHXM78W55N/01 Found dishwasher not draining bad drain pump just humming no debree replaced drain pump tested ok complete. No dents or dings cause by tech
George Y.
whirlpool refrigerator KRFC604FSS00 Installed evap cover testing ok complete. No dents or dings cause by tech. used a W10889360 (Fan Cover)
Kenneth M.
MAYTAG DISHWASHER MDB4949SDM2 Found it not filling with water. And not dissolving soap. Found that customer had new sink faucet installed and installers turned water supply off. Turned on water and tested unit. Unit is now working properly. Customer approves function at this time no dents dings or blemishes on or sound unit caused by technician. ; Job Completed.
Kenneth M.
KITCHENAID RANGE KSEB900ESS1 Found unit with a display displaying military time, Celsius, and Spanish as a language. Changed language to English. Temps to Fahrenheit and clock to 12 hour. Tested unit. Unit is working properly. Instructed customer on proper cookware and cleaning techniques. Answered all other questions customer had. If problem continues. Customer will need new touch display. Customer approves function. No dents dings or blemishes on. Or around unit caused by technician
Erick S.
FRIGIDAIRE AIR CONDITIONER FFRE15L3S1 Per previous per. Compressor is faulty. Winding are out of range.comprssor is not serviceable. Job completed
Erick S.
WHIRLPOOL MICROWAVE WMH53520CB6 Cycled unit and found unit with bad mag causing it heat. Unit will need new mag;Installed new mag on unit. Reisnslled mcw. Retested it and now heats. Job comp.
Erick S.
GE REFRIGERATOR GFD28GBLBTS Installed new valve on unit. Retested it and it now dispense water and ice maker filled, job completed
Erick S.
MAYTAG WASHER MVWX655DW Installed new parts on unit. Cleared drain holes on tub. Retested it through diagnostics and it passed all tests with no errors. Job complete
Erick S.
FRIGIDAIRE REFRIGERATOR FGHS2631PF Upon arrival found main board display not working causing it not to cool accessed control panel and found bad connector causing it not to power on. Repaired connector and secured main wiring harness. Retested it and panels is now workings. Fans and compressor are now running. Unit is cooling. In regards to drawer, it has been overloaded and it cracke,d warranty will not cover. Job comp;
Erick S.
WHIRLPOOL RANGE WFG505M0BS3 Found unit ignitor not engaging causing it not to ignite. Installed new parts on unit and units ignitor still not working. Units control,not sending any voltage. Board will need new to be replace.d; ordrng 1 W11126814 (CONTROL BOARD), Installed new control. Retested it and ignitor on burner are now working. Job comp; Job COMPLETE
Erick S.
WHIRLPOOL REFRIGERATOR WSF26C3EXF01 Cycled unit through diagnostics and found it with open bimetal creating lots of frost around evap cover. Tested damper and door is making clicking sound and not opening all the way. Ice maker did not fill after completing cycle. All 3 parts will need to be replaced.; ordrng 1 W11177624 (DIFFUSER ) and 1 WPW10225581 (bimetl-def) and 1 WPW10251076 (icemaker), installed new parts on units retested it and heater and damper are now cycling. Ice maker cycled and filled. Job comp; Job Cmpltd
Erick S.
whirlpool refrigerator WRF767SDEM00 Installed new parts on unit. Defrosted ic e hold up around evap. Retested it. Unit is no longer making noise, and cooling. Job complete
Erick S.
WHIRLPOOL REFRIGERATOR WRX735SDHZ Cycled unt and found fan blade hitting housing causing clicking noise. Removed and reinstalled both fan and motor. Secured housing into proper position. Ice make was not sitting correctly ice not to dispense. Realigned bin. Retested ice maker it’s working as design. Unit is no longer making noise, job comp; Job COMPLETED. Used WPW10300024 (ICEMAKER) and WPW10196393 (CONTROL)
Enrique R.
KITCHENAID REFRIGERATOR KBFN502ESS02 Inspected a kitchen aid refrigerator . RC right door not closing correctly . As per service pointer #w10670862 to order and install new door stop part #2316758 Installed hinge brackets . Now the doors close as designed . ; Job Completed
Enrique R.
kitchenaid freezer KRMF606ESS01 Replaced the freezer and refrigerator evaporator fan motor assembly . All functions checked normal at time of service . No leaks .
Enrique R.
GE WASHER GTW460ASJWW Inspected a GE washer complaining , unit making noise during wash cycle . I diagnosed the unit , found one suspension rod disconnected . I reinstalled the suspension . Ran a drain/spin cycle . All functions checked normal . No leaks
Enrique R.
whirlpool refrigerator WRS322FDAM04 Inspected a whirlpool refrigerator, RC not cooling correctly . Need new thermostat and diffuser .; ordrng 1 WPW10151374 (diffuser) and 1 WPW10583801 (thermostat), Replaced the diffuser and thermostat . All functions checked normal at time of service . No leaks .
Enrique R.
GE WASHER GTW460ASJ8WW inspected a GE washer customer complaining , unit not spinning . Found faulty lid lock .; ordrng 1 WH01X24114 (LATCH ) and 1 WH19X24141 (HARNESS )Replaced the latch and harness . All functions checked normal at time of service . No leaks . ; Job Cmpltd.
Enrique R.
MAYTAG REFRIGERATOR MFD2561HES Replaced the ice maker . The old ice maker was leaking . All functions checked normal at time of service . No leaks . USED A 4317943 (ICEMAKER ONLY)
Enrique R.
MAYTAG WASHER MVWB835DW3 I diagnosed the washer . Found f8e1= long fill , f3e2= inlet water temperature fault , and f2e1= UI stuck key . I installed the central electric , UI and inlet valve . Performed calibration . All functions checked normal at time of service . No leaks.
Enrique R.
FRIGIDAIRE DISHWASHER LFBD2409LF3C No model or search,number sticker on unt. Cannot make any repair. Informed customer to go back to Lowe’s and get proper documentation. nspected a Frigidaire dishwasher . Customer complaining , broken latch . I installed the new latch . All functions checked normal at time of service . No leaks .
James M.
whirlpool washer WTW5000DW/01 Customer stated unit making a loud clicking noise. Inspected unit and found loud noise to be shifter switching from agitate to spin cycle. Pointed out noise and customer stated that was indeed the noise she heard. Ran auto test and manual tests and found no other loud click noises. Customer agrees that was noise she herd. Customer satisfied at this time.
James M.
WHIRLPOOL MICROWAVE WMH31017HW2 Unit functions properly for 3 min then magnetron stops working. Ordering new magnatron, capacitor, and diode.; ordrng 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W10886077 (diode) replaced capacitor, diode, and magnatron. Tested unit and found unit now functions as intended. No dents, dings, or blemishes on or around unit caused by tech.
Timothy J.
frigidaire refrigerator LGHB2869TF This is the second time I have been out here. The first time I drove out here it was a no show. Now this time the customer can’t be contacted but someone next door asked if I was for the refrigerator. When I get inside there are two Frigidaire units side by side. One is stuck behind a counter. Both have a bunch of stuff all around and on top of them. The person that let me in does not have a clue as to why I am here. The description of the problem does not either. This customer and the company sending me out here need to get their stuff straight before going back . The customer must have the second refrigerator moved out of the way and all the stuff around and on top of both units moved so I can actually work on the unit instead of just taking pictures and having to drive way out here to do that. This unit must be serviceable for someone to work on it . The problem must be a part failure or unit defect or the service charge collected prior to an
Ian B.
frigidaire freezer LFHB2751TF3 Ran all function test as unit was cooling properly upon arrival and no excess of frost or ice build up anywhere. Tested dispenser and icemaker functions and found no leaks. Found leak to be coming from defrost drain hose outside of defrost drain pan. The hose was sitting on top of the compressor, allowing all of the defrost water to drain directly onto the floor. Repositioned and secured drain hose. No further issues or leaks found at time of visit.;
Ian B.
kitchenaid refrigerator KRFF507EWH01 Found units fan making noise from ice build up due to excessive frost on fresh food evaporator. Tested various components and determined that excess of frost does not appear to be from a part failure, but may have resulted from door being left open for an extended period. Instructed customer to a lower unit to defrost for 24 hours to restore airflow and functionality
Ian B.
whirlpool dishwasher WDT750SAHV0 Tech found dispenser door spring broke and out of place, and dispenser door nonfunctional. Need to order dispenser for repair. ; ordrng 1 W10620296 (detergent dispenser), Check installed dispenser and tested unit for leaks and functionality. Unit now testing good with no leaks.
Ian B.
whirlpool range WFE530C0EB0 inspected unit and took pictures of areas in question. Called whirlpool, and whirlpool documented issue as cosmetic damage that does not affect function. Whirlpool states that this issue is out of warranty as it is not a functional failure. job completed.
Ian B.
frigidaire refrigerator FGHD2368TF3 Tech found that unit produces ice and has no discernible failures at time of visit. Icemaker evaporator has proper frost and temperature. Fan is good. Customer provided pictures of the amount of ice in the bucket that is produced in about a 12 hour Timeframe. The amount of ice produced is normal. Referred a customer to page 22 of owners manual, that states half of the book it will be filled in a 24 hour timeframe. Advise customer that bucket is able to fill completely in around 48 hours, but will not unless dispensed, as it will only fill the backside of the bucket, which is also stated in owners manual. No repairable failures and unit is under normal operations. This is a customer instruct.; Job Cmpltd
Ethan S.
KITCHENAID MICROWAVE KOCE500EBS06 Upon arriving to the customers home customer stated that the unit was functioning and working properly there was nothing wrong with the unit besides when she was cooking a pie dropped in the middle of the oven and she said she did wipe it clean but did not completely scrape it out there for when she Put the unit into self cleaning baked into the cabinetry of the unit unit is a cosmetic issue job is complete
Ethan S.
WHIRLPOOL REFRIGERATOR WRF535SWHZ00 Upon arriving to the customers home customer stated that everything in the back of the unit was getting colder temperatures inside of unit were freezing found dampener door was working properly needing to order thermistor and jazz board for unit job needs more work; ordrng 1 W11131391 (harns-wire) and 1 WPW10503278 (refer elect cont brd), pon arriving to the customers home replace parts tested unit unit checks good job complete.
Ethan S.
WHIRLPOOL DRYER WED49STBW1 Upon arriving at the customers home customer stated that the unit was drying but not drying properly checked air venting into venting was getting proper airflow found customers element was not heating all the way replace with new element tested unit checks good job complete; used 1 279838 (ELEMENT)
Ethan S.
WHIRLPOOL RANGE WFG515S0EB1 Upon arriving to the customer some customer stated that the burner was intermittently working I did find a date that it was bad. Upon riving to the customers home replace burners tested unit unit checks good job complete; Job COMPLETE
Ethan S.
KITCHENAID DISHWASHER KDTE104ESS4 On arriving to the customers home customer stated that the unit was not draining found drain pump and sump assembly to be bad replaced tested with no leaks job is complete; Job COMPLETED.
Irvin F.
crosley dryer VED6505GW0 dryer has no heat. Found MANUFACTURERS ISSUE hi limit thermostat was not connected. Connected test passed. All ops normal
Irvin F.
frigidaire refrigerator FFHT1814TW0 The unit is not cooling. Evap fan motor is not operating, power to componentis good. Thermostat clip broken. Control box foam is ice blocked and saturated in moisture. Replaced thermostat, evap motor and control. Powered unit after completed assembly. Unit cycled on all components operable. ; Job completed.
Irvin F.
WHIRLPOOL FREEZER WRB322DMBM00 Food is freezing in fresh food section. Customer set temps to higher,colder, settings freezing. Dampner open temps set to coldest settings. From tech line set unit three come back in Wednesday morning recheck temps. See what’s happening, check door seals. Changing temps need 24 hrs at least 7722747510 /After the unit was set per techline. All checks are normal. Unit is operating properly. Temp setting was the issue. ; Job Completed
Irvin F.
frigidaire refrigerator FFHT2021TW0 Customer says unit is making loud noises. Found the evap motor was hitting ice buildup causing the motor to strain. Removed ice motor was hitting. Ran motor running slowly. Replaced fan harness 242213502 (Harness), harness thermostat hanging in evap area, replaced harnesss. ; Job Completed
Douglas P.
WHIRLPOOL DRYER WED8900BC0 Customer states unit smells like burning found unit to be impacted with Lint causing lint fire inside of unit cleaned unit out unit is working properly advise customer burning smell may take some time to go away
Douglas P.
jennair cooktop JGD8430ADB14 Found unit to have two plugged orifices causing unit to not ignite and to give off a gas smell not enough propane flowing through them to lite. Cleared orifices unit is now lighting properly
Douglas P.
whirlpool rerfigerator WRX735SDBM02 Unit leaking water found water line on back of fridge to have a crack in it cut away bad part of waterline use connector to reconnect waterline unit is working properly no more leaks; used 1 WP2198677 (1/4 CONNECTOR)
Douglas P.
whirlpool refrigerator WRF767SDEM01 unit not cooling properly evap is frozen up found thermistors to be out of range not reading properly removed and replaced evaporator thermistor unit is cooling properly; used 1 WPW10383615 (THERMISTOR)
Douglas P.
FRIGIDAIRE REFRIGERATOR FFHB2750TD2 arrived at customers home went inside customer stated another company is working on unit they already have the doors on order please try and Bill for a trip charge; Job Cmpltd
James R.
KITCHENAID DISHWASHER KDTE104ESS3 F7e1 error code. Found element to be bad shorting out control. Harness has burnt spots on connectors as well. Unit needs control harness and heater; ordrng 1 W10703867 (heater) and 1 W10909703 (cntrl-elec) and 1 W11243205 (HARNESS), Replaced all parts. Unit working properly ; Job Cmpltd.
James R.
KITCHENAID REFRIGERATOR KRMF706ESS01 Unit needs new 4th drawer control. Not responding. Replaced all parts W10894103 (CNTRL). Unit working properly ; Job Cmpltd.
James R.
KITCHENAID REFRIGERATOR KRFC704FPS00 Found evap cover to be the wrong cover and control board to be out of date. Also icemaker is out of date. Ordering parts per service bulletin; ordrng 1 W10789113 (cntrl-elec) and 1 W10815735 (cover-evap) and 1 W10888882 (icemaker), R&R cover. Unit working properly ; Job Cmpltd.
James R.
WHIRLPOOL REFRIGERATOR WRV986FDEM01 Found 4th drawer control to be shorted out causing fridge not to work properly. R&R control. WPW10677119 (CNTRL-ELEC). Unit working properly ; Job COMPLETED,
James R.
MAYTAG WASHER MVWB835DW3 Valves not openings. R&R valves W11165546 (Valve). Unit working properly ; Job COMPLETED
James R.
whirlpool refrigerator WRB322DMBW00 Found filter drier to be restricted. Customer opted not to repair
Cruz B.
WHIRLPOOL REFRIGERATOR WRF767SDEM01 Installed new part ( harness wire) W11033168 (harns-wire) into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working as designed, customer ok repair
Cruz B.
WHIRLPOOL REFRIGERATOR WRS586FLDM00 unit had frozen ice build up on cover and coils that caused poor cooling, customer had to shut unit off to defrost ice buildup, customer will speak with landlord about repair estimate. Customer stated that unit does not belong to him.
Cruz B.
maytag washer MHW5500FW1 Unit has no power, ck for voltage at wall outlet and found 123 AC, I then installed new pre I’d part (cntrl) into unit, tested unit in a diagnostic test mode found F03e01 sensor switch, door did not unlock and water pump kept running, ordering part sensor switch for unit. ; ordrng 2 WPW10448876 (switch-wl)s,Installed new part ( switch wl) into unit. I then tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, checked for codes found none as well no leaks, customer ok repair.
Cruz B.
whirlpool washer WTW4815EW1 File # 7722595049 from wp tp has documented notes from tech) unit has roach infestation, look at SD-QuickPic, did not install part due to the fact of roaches and eggs, found roaches at laundry room crawling on walls, floor, dryer, ; Job Cmpltd
Cruz B.
maytag dryer MVWC565FW0 cx stated that fire department came out to her home and inspected customer walls, inside living room, outside yard, and then told her it’s the washing machine that is burning, customer had disconnect plug at wall outlet, I then inspected unit and found water still i side tub, tilted unit back and found oil all over shield and floor, gearcase leaking oil) file # 7718817444 Lisa from wp tp has documented notes from tech, customer has unit inside restroom next to toilet, look at SD-QuickPics, I informed customer to place unit outside for tech to install parts, customer has no room inside restroom for tech to install parts, units need to be assessable for tech service it, customer then gotten upset, customer might call to complain ; ordrng 1 W11035751 (gearcase) and 1 WPW10427633 (pulley shield), nstalled new parts ( gearcase, belt, shield) into unit. I then calibrated and tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, cx for
William L.
whirlpool dryer RED4516FW0 Disconnected dryer vent from wall ran dryer test cycle dryer operating as designed instructed customer to have dryer vent that is vertical in their house cleaned out.
William L.
whirlpool washer WTW7000DW3 Found code F5E2, tested latch assy, found latch working intermittently, ordered latch assy for unit. ; ordrng 1 W10810403 (lid lock assy) Replaced door latch assy, Tested new latch assy. , cleared codes, ran diagnostics cycle, tested ok; Job Comppleted
William L.
KICHENAID ICEMAKER KUIX305ESS1 Ran ice maker cycle, made slab , called WP tech line. Ran diagnostics on unit, found no failures. Found ice cubes restricting the icemaker to produce. Removed the ice, ran a cycle, Unit working as designed.; Job Cmpltd
Erick S.
WHIRLPOOL WASHER WTW5000DW0 Cycled unit and found unit fill error and pressure fault error causing unit not to advance or fill. Found bad solenoid on valve causing it not to fill. Board transducer is also failing. Replaced both parts. Retested it and it passed all tests with no errors. Job completed used WPW10683603 (VALVE) and a W10634026 (CNTRL-ELEC)
Erick S.
maytag dryer MEDC215EW1 Found unit has bad timer causing it not to advance. Replaced timer WPW10185982 (TIMER). Retested it and it passed all tests with no errors. Job completed
Erick S.
amana waher NTW4516FW2 Cycled unit and found unit with no error codes. Cycled through test cycle and it passed all tests. Customer, not familiar with new style of washer, explained water she is heating is actually inside ring tub to balance basket.Instructed customer on proper loading,soap usage, and additional functions. Job completed.
Kenneth M.
whirlpool range WEG745H0FS0 Unit with an F9E0 error code. Found unit with a bad board. Ordering MC2 board. Also ordering power cord. Power cord is frayed slightly. Showing wires ; ordrng 1 W10885069 (cntrl-elec) and 1 W11023766 (cord-power), Installed control board and power cord and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on roa round unit caused by technician
Kenneth M.
kitchenaid refrigerator KRFC704FSS00 Found unit leaking water from under fridge drawers due to unit defrosting but water not going down drain line. Ordering new control and cover for frosted over fresh food evap; ordrng 1 W11167902 (COVER) and 1 W11169516 (CONTROL ), Installed cover and control and teste dunit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician
Kenneth M.
KITCHENAID REAFRIGERATOR KRFF507ESS01 Found unit not cooling due to frost build up on fridge evap. Found unit had thermistor relocated in correct spot but not zip tied down to optimize temp readings. Zip tied thermistor down per WPL and tested unit. Unit si now working properly. Customer approves function at this time. No dents dings or blemishes on around unit caused by technician.
George Y.
maytag washer MLG2000AWW Found washer intermently shuts off 5 minutes bad timer need to replace customer decline at this moment.no dents or dings cause by tech.;
George Y.
MAYTAG DISHWASHER MDB8959SFZ4 8/21/18 10:05: GY there 8/21 TUE, 9:31 to 10:02, Installed parts tested check out ok complete.
George Y.
jannair refrigerator JFC2290RTB00 Found refrigerator making essively noise intermittently found loud damper control need to replace . Ok to order part office to call customer wen part in.; ordrng 1 WPW10594329 (control) Installed new damper testing ok complete no dents or dings cause by tech
George Y.
whirlpool refrigerator KRFC704FPS00 Found water still dropping off of ice maker set on diagnostics set test 120 tray flex stays stuck right side binding ok reorder ice maker. Office to let customer now wen part in.; ordrng 1 W10908391 (icemaker), Installed new ice maker tested check out ok complete. No dents or dings cause by tech
George Y.
WHIRLPOOL RANGE WFE515S0ES0 Found stove left infinite switch burner back left going on and off bad infinite switch also found bad element surface burner need to replace ok to order part.office to call customer wen part in.; ordrng 1 WP8273994 (elmnt-surf) and 1 WPW10434452 (switch-inf), , Installed parts tested ok complete no dents or dings cause by tech.
George Y.
MAYTAG RANGE MGR8800FZ0 Found rangeright front burner does not click found bad wire harness ok to order part . Office to call customer wen part in.w11233074 part number.; ordrng 1 WIRE HARNESS. Installed new harness test ok complete . No dents or dings cause by tech.; Job Cmpltd,
Dane K.
whirlpool washer WFG320M0BW2 Upon arrival door was not closing right. Removed and replaced hinge door and receivers. Unit functions normal; used W10857234 (HINGE-DOOR)
Dane K.
GE REFRIGERATOR ZISS420DRESS According to previous conversation with tech-support checked position of fan blade. Fan blade was positioned in the wrong place and shroud causing bad noise and compressor to get hot. Repositioned fan and tested unit. Unit functions normal now. Did not collect for part or labor because I did not install part. Returning parts office.
Dane K.
FRIGIDAIRE REFRIGERAOTR FFTR1821TW Upon arrival the unit was not cooling. Unit was not going into a defrost. Forest unit into defrost and found 120 getting to defrost heater but heater not getting warm. Unit needs new defrost heater; ordrng 1 242044020 (heater-defrost), Removed and replaced defrost heater and tested unit. Unit functions normal
Dane K.
WHIRLPOOL WASHER WFW7590FW0 Upon arrival the unit was banging around in the spin cycle. Called Kevin at tech-support and went over some tests. Per Kevin a tech-support unit needs new drum assembly and the suspension...; ordrng 4 WPW10261492 (shock absorber)s and 1 WPW10737541 (tub-outer), Removed and replaced shock absorbersand tub assembly and tested unit. Unit functions normal now
Dane K.
amana washer NTW4516FW2 Upon arrival the unit would not drain and wash Lou’s in wash. Found drain pump burned out and the teeth on the cam and probably worn out. Removed and replaced pump and cam and tested unit. Unit functions normal now; used 1 W10721967 (CAM)
Dane K.
whirlpool refrigerator WRF535SWHW Upon arrival the fresh food gasket was torn. Unit needs new fresh food; ordrng 1 W10830189 (gasket-fip), Removed and replaced gasket and tested unit. Unit functions normal.
Dane K.
WHIRLPOOL REFRIGERATOR WRX735SDHZ00 Removed and replaced dispenser motor Wpw10309868/motor and tested unit. Unit functions normal now; Job Cmpltd
Bryan D.
KITCHENAID REFRIGERATOR HDHNDJSKSND Upon arrival customer states unit is not heating. Upon search to confirm model and serial found that sticker has been removed. Informed customer I couldn’t work on unit. Instructed them to contact warranty.
Bryan D.
WHIRLPOOL REFRIGERATOR BX21VL Customer states fridge is warm and freezer is fine. Inspected unit. Found units damper is not functioning. fridge is not cooling at all. Inspected unit. Unit is completely dead. All fans are not running. Compressor is not running. Tried re booting unit. Unit still not starting. Unit needs a control board. Unfortunately all controls are discontinued. Informed cx that there was nothing we could do. Parts are discontinued
Bryan D.
kitchenaid refrigerator KRFC300ESS01 Removed and replaced control, emoved and replaced harness. Unit now blowing cold air. No dents dings or scratches caused by tech. used WPW10317076 (CNTRL-ELEC) WPW10224292 (HARNS-WIRE)
Billy J.
whirlpool dishwasher WDF520PADM7 Upon arrival customer stated unit was leaking under sink where main water line hooks up to home found hose was loose tightened and retested job complete no leaks at this time.
Billy J.
WHIRLPOOL REFRIGERATOR WRX735SDBM00 Upon arrival unit is full of ice cycled icemaker cycling fine tested temp in freezer it is good but ice seems to be melting checked icebox fan and found loose connection resecured and retested job complete customer states it won’t make ice for a couple days at a time temp in fridge and freezer are where they need to be;
Billy J.
KITCHENAID REFRIGERATOR KSSC48FMS01 Upon arrival customer stated making a load noise not cooling properly found refrigerator door not closing properly with air leak found air return frozen gasket is torn customer stated that gasket was changed two years ago most likely damaged liner customer needs new refrigerator door and to defrost unit for 3 days also went to raise front of unit and rod for front right leg is broken and leg is down so u cannot raise or lower legs quoted customer to replace refrigerator door. customer declined repair
Billy J.
whirlpool refrigerator WRS325FDAM04 Upon arrival customer stated housing was broke removed and replaced retested job complete .
Billy J.
whirlpool refrigreator WRX735SDBM03 upon arrival customer states icemaker stops working found customer had very very low water pressure to unit instructed customer to call plumber also found fill tube frozen defrosted unit coed on complete if recalled pre i.d icemaker and dual valve all functions work as designed
Raymond H.
amana washer NTW4605EW0 Upon arrival unit banging during use. Inspected and found bad suspension. ; ordrng 1 W10780045 (suspension) Replace suspension. Calibrated and tested unit. Unit functions normal now; Job Completed
Raymond H.
WHIRLPOOL DRYER WGD81HEDW0 Upon arrival unit was loud screech when in use. Inspected and found bad bearings. Quoted customer for repair customer approved. Installed dryer repair kit and tested, unit functions as designed.
Raymond H.
ikea dishwasher IUD9500WX4 Upon arrival customer stated the dishwasher would not start and the button wouldn’t work. Inspected unit and found all switches working fine. Start button slightly warped due to age but I was able to start unit right away no issues. Put unit in diagnostic mode and found no codes, unit functions as designed. Verify proper operation of each component.
Raymond H.
whirlpool washer WTW4950XW2 Upon arrival water left in tub, and stopping mid cycle. Inspected and found bad gearcase, shifter and drain pump. Quoted customer for repair customer declined.
Randy C.
WHIRLPOL RANGE WFG505M0BW2 Upon arrival no bake no broil. Tested and found igniter pulling 2.8amps. Replaced igniter and tested unit still not igniting. Contacted Butch SR7722765054 and discussed. 3 volts at bake valve but no gas. Inspected gas valve and found shut bake valve. Opened vale and tested unit functions as designed, rectified all installation issues.; Job Cmpltd
Raymond H.
ikea refrigerator IX5BBEXDS00 Upon arrival customer complaint was RC not cooling properly, inspected and found magnet stuck between FC seal and cabinet causing warm air leak frosting fan. Defrosted and removed magnet, reformed gasket, tested unit. Unit functions as designed.;
Raymond H.
whirlpool refrigerator WRS325SDHW00 Upon arrival customers unit not dispensing water. Inspected and found water to home shut off. Opened water valve and tested unit. Unit functions as designed. Rectified all installation issues
Patrick C.
MAYTAG DRYER MGDX655DW1 Found the customer unable to start the unit. The pts switch popped out of place. Reinstalled and secured. Tested unit. All ops checked good.
Patrick C.
WHIRLPOOL REFRIGERATOR WRT111SFDM04 Found the ice maker arm not coming back down after it cycles. Customer has to push down. Needs new ice maker. Removed and replaced. Tested unit all ops checked good , Called customer cause only one part could be causing issues which is the ice maker I don’t have need to order before going out ; ordrng 1 WPW10315447 (icemaker), Removed and replaced ice maker tested and. The arm dropped. Added silicone to gaps between liner and cabinet ; used 1 482338 (ADHESIVE)
Andrew P.
WHIRLPOOL REFRIGERATOR WSR57R18DM00 Found leak at Yoder loop and drier. Removed and replaced drier. Pulled vacuum and vacuum held. Recharged unit with4.8 oz 134a. Pressures ok unit cooling
Andrew P.
whirlpool washer WTW5000DW1 Customer stated that drain pipe will overflow and that sink will back up. Ran unit through diagnostics and found no fault codes and auto test was fine. Drain hose is correct length. Customer has slow drain and instructed Customer to run drano down his stand pipe or call a plumber. Unit is working as intended
Michael M.
maytag washer MVWX655DW1 Top wash ring had come loose and was making noise.Removed top panel and installed top ring in place. Secured top panel and ran unit through auto service test. All ops normal. Job complete.
Michael M.
WHIRLPOOL DISHWASHER WDT720PADM2 Customer states water will not go down. No airgap in home. Customer has improper power cord (approx 14”) wired to unit with incomplete neutral wire exposed. Cord is plugged into a small gray 3-1 adapter and then is plugged into extension cord ran behind a active cooking hot range.Cx unplugged unit behind DW so tech was forced to remove unit to fix power cord.Tech removed drain pump and works as intended. Tech found drain hose is obstructed and instructed cx to replace drain hose and install air gap. Tech also observed cx has been using rinse aid in place of soap in the dispenser while leaving rinse aid reservoir empty. Tech instructed importance and provided free samples of soap to cx. Wrote down instructions for cx to purchase drain hose and air gap from home Improvement store. Unit ops as intended. Job complete
Michael M.
WHIRLPOOL WASHER WTW8600YW0 Lid is dislodged from panel/hingeNeeds new lid assembly W10842924; ordrng 1 W10842924 (lid), Tech removed damaged lid and hinges. Upon removing hardware one of the lid hinge screws twisted in half. Cannot use unit without this screw. P/n WPW10442074 ordrng 2 WPW10442074 (screw)s, 8/21/18 14:08: MM there 8/21 TUE, 13:53 to 14:03, Installed screws into lid. Lid now operates as intended. No other issues noted with unit. Ops as intended job complete
Michael M.
WHIRLPOOL REFRIGERATOR WRS588FIHZ00 dispenser does not give ice.Tech verified no power to auger. Removed and replaced auger motor and still have no power to auger motor.Tech found ,lower harness on left door has several broken wires in the lower harness needs new door.Stainless freezer door LW11037733Office to please contact customer when parts arrive to complete repair.; ordrng 1 LW11037733 (FREEZER DOOR STAINLESS)
Michael M.
whirlpool icemaker GI15NDXZS2 Found ice maker unplugged and growing mold inside cabinet. customer is unhappy with product and is vocal about t.Tech plugged unit in and unit began to fill with water and did not stop. Verified again that Customer did not get the extra drain pump she needs for unit to operate. Gave cstomer the part # and she states she is going to return unit to Home Depot.
Danny G.
JENNAIR REFRIGERATOR JUD278DBESS00 No power on top drawer panel Found side panel harness broken Need to order parts Client agreed to get unit repaired ; ordrng 1 WP2310340 (harns-wire), No power Replaced harness Reinstall drawer Unit is working and cooling properly
Danny G.
JENNAIR REFRIGERATOR JS48PPFXDA Making loud noises Found top evaporator cover full of ice Drain pan is leaking water Service bulletin r8178735. Was able to stop loud noise Need to order part and rs call Provided cod estimate to client , Client agreed to get unit repaired.ordrng 1 W10199915 (pan-drip) Leaking water and freezing and hitting fan blade Install new pan drip kit Reinstall evap cover Set unit to proper tempTest drain pan with a cup of water and it’s draining properly.
Danny G.
WHIRLPOOL REFRIGERATOR WRF535SMBM00 Found unit leaking from drier valve Replaced and install new drier from truck stock Completed sealed system repair Unit hold vacuum No leaks found Reinstall fridge and unit powered up and started to cool ; used 1 WPW10143759 (DRIER ASSY)
Aaron B.
whirlpool washer WTW8700EC0 Replaced and install new hinges and lidDoor is opening and closing properly Unit is working properly ; Job Cmpltd
Hector Z.
whirlpool freezer KRFF507ESS01 condensation and ice dispenser not working. Checked unit and found no signs of condensation and ice dispenser is dispensing cube and crushes ice. Found nothing wrong with this unit. Remember this is a water front house a lot of moisture in the air
Hector Z.
kitchenaid refreigerator KRMF706EBS01 there was a time after the last repair in which the refrigerator stop dispensing ice. Checked unit and found nothing wrong, refrigerator is dispensing both type of ice.
Hector Z.
MAYTAG WASHER MVWX700XW2ustomer basket outer ring is shredded. Checked unit and found damaged basket outer ring, also found worn out drive hub and suspension. Customer declined estimate
Hector Z.
WHIRLPOOL REFRIGERATOR WRS325FNAM01 Customer complaints of refrigerator not cooling enough. Checked unit and found normal temperatures. Also found iced up drain hole and fresh food compartment and freezer compartment lights not working at all. Adjusted drain hole and ordered lights.; ordrng 1 W11104452 (light) and 1 WPW10515057 (light) and 1 WPW10515058 (light), Replaced LED lights. Tested ok
Hector Z.
REFRIGERATOR WHIRLPOOL WRT541SZDW00 Customer refused service, according to her the refrigerator that was given to them from Edison (Electric co) is total illegal because is sitting in the living room and not in the kitchen,they want a different refrigerator that fit in the kitchen. Advised to the customer to call Edison and request a different one. I noticed a lot of condensation on both compartments.; Job Cmpltd
Jesus C.
WHIRLPOOL REFRIGERATOR WRT541SZDW00 Customer states that unit has condensation. Checked unit and found the liner separated. Sealed the liner with adhesive and checked unit gasket for proper sealing. Unit is working as design.; used 1 482338 (ADHESIVE)
Jesus C.
KITCHENAID ICEMAKER KUIX505ESS1 Customer states that icemaker is not working. Choked unit and found th compressor making a knocking sound and the fan not working. Gave customer a full quote and she will call back for service.
Jesus C.
KITCHENAID RERFIGERATOR KBFS20EVMS11 Customer states that unit has condensation. Checked unit and found condensation on diffuser cover and control. Called techline and document. Due to the high humidity and customer living to close to beach. Unit is accumulating condensation. Unit is woking as designed
Jesus C.
WHIRLPOOL REFRIGERATOR KRSF505ESS01 Customer states that unit is not cooling. Checked unit and found the evaporator iced up. Removed drawers and removed all ice. Cleared out all ice it’s steamer and replaced thermistor. Installed new thermistor and assembled unit. Tested fan motor on test 3 and it’s working. Unit is now working as designed
Aaron B.
whirlpool refrigerator WRS322SDAB05 The The whole refrigerator light system was flickering when you open and close the doors replace the fresh food light with control unit now works correctly operating normal.
Aaron B.
ge dishwasher GLD5600N00WW GE sent part direct to customer it was a heating element upgrade recall perform service of replacing the heating element tested operations unit is working as designed labeled all the stuff that need to be labeled a operating normal now after test; Job Cmpltd,
Aaron B.
WHIRLPOOL REFRIGERATOR WRF767SDEM01 Replaced the harness asm and installed the thermistor and secured to the evaporator replaced the air tower and evaporator cover , reset unit on test 7 to timed defrost #2 , unit needs 24 hrs to cool down
Aaron B.
MAYTAG WASHER MVWB765FW0 Checked operations unit now showing on the rinse cycle phone with cold water line is not opening up replace the water valve tested operations unit is working as designed now also customer instructed on proper soap usage and different cycles to get a good optimal wash out of the machine unit is working as designed now
Francisco S.
kitchenaid refrigerator KRMF706ESS01 Checked unit upon arrival found frost all over FC. Inspected gasket and found gap all along top of FC drawer. Removed frost, door and basket, aligned everything properly tested door it is now closing properly. Unit working as designed.
Francisco S.
maytag refrigerator MRT118FFFH01 Customer stated unit is working at all times. Cx also informed me there was frost on her veggies from time to time. Advised customer to use perforated bags as vegetables and fruits hold a lot of moisture and tend to sweat and develop light frost if they are not stored in the proper bags. Checked temp in a water bottle unit is right at 38-39 degrees which is within acceptable range in ffc. Also advised customer on proper use of settings. Removed and replaced part listed and asked customer to monitor temp and report any issues
Francisco S.
WHIRLPOOL REFRIGERATOR WRT138FZDW00 Checked unit found ffc at 37-36 degrees Customer stated it is freezing her food. Unit is not over loaded. Contacted tech line. They advised to set freezer setting to max to minimize air flow and to ensure thermistor is not blocked by styrofoam, which it was not. Removed and replaced ffc thermistor and asked customer to monitor temp and report any issues.
Francisco S.
KITCHENAID REFRIGERATOR KFIV29PCMS03 Checked unit upon arrival entered diagnostics for the ice maker and retrieved error code e5, which indicates temperature issues. FC temp at 15 degrees F. Checked ffc and FC thermistors they passed. Tech line advised we are dealing with a seal system issue. Ordering parts to complete repair. Removed and replaced parts listed, vacuumed system unit held vacuum, recharge r134 a to 5.50 oz. unit displayed good pressure readings asked cx to monitor unit and report any issues
Francisco S.
whirlpool refrigerator ED5FVGXWS02 Checked unit it was not dispensing water. Removed dispenser cover and found broken bracket so when the paddle is pushed in it pushes on microswitch opposed to pressing switch and activating the valve. Ordering part
Francisco S.
WHIRLPOOL DISHWASHER MDB8959SBS3 , Checked unit on diagnostics retrieved error codes 10-1 6-1 & 3-3 found Cx needs motor and pump assembly, dispenser and bracket underneath counter is broken. Unit also needs to be leveled and he also has a plumbing issue with his air gap. Advised cx to get a plumber out to look at that issue as were unable to work on plumbing. Removed and replaced parts listed tested ops unit working as intended
Cesar H.
FRIGIDAIRE REFRIGERATOR LFHB2741PFBA Found ice maker evaporator frozen over not able to circulate air to cool ice maker cleared ice all checked good. Previous repair company as replaced all rear seals 2 times already and has replaced other parts as well. Found no leaks under ice cabinet leaving current seals alone ; Job Cmpltd
Cesar H.
MAYTAG DRYER MGDC215EW2 Found open thermal fuse cutting off power to motor replaced fuse unit tested good ; used 1 WP3392519 (THERMAL FUSE)
Cesar H.
MAYTAG WASHER MVWC415EW1 Lid randomly looks when unit is not in use. Attempted to run a test cycle unit will go in to test mode but no components actually come on. Reset unit and ran a recalibration on control and unit now tested good
Cesar H.
MAYTAG WASHER MVWB750WQ2 On today’s visit and after Multiple attempts I’m trying to separate bearings and shaft from inner basket with no luck. Finally determined just going to order in her basket and will have to return. Left new bearing and miscellaneous bolts inside wash machine for return visit. Sorry Cesar; ordrng 1 WPW10321442 (basket), Replaced bearing and basket unit tested good
Cesar H.
GE WASHER GTW460ASJ9WW Found loose clamp on hose from pump to cabinet causing a small leak properly set clamp and unit tested good
Cesar H.
AMANA WASHER NTW4516FW2 Failed lid latch motor getting signal to unlock from control but motor not moving not unlocking lid replaced latch unit tested good ; used 1 W10838613 (LATCH)
Cesar H.
WHIRLPOOL DISHWASHER WDF560SAFW2 F4-e3. F7-e1, f1-e2. Codes found ran further test wash motor ran for 30 seconds then shut off it is getting power from control also test cycle did not finish one of the codes is for software problems ; ordrng 1 W11085683 (pump&motor) and 1 W11087212 (cntrl-elec),
Cesar H.
WHIRLPOOL WASHER WFW8740DW1 Failed main control has 120v ac to it not sending power to user interface or any other components ; ordrng 1 W11201289 (CONTROL ) Replaced control calibrated and tested all checked good; Job Cmpltd
Isidore A.
kitchenaid dishwasher KDTE254ESS3 Found no codes, ran self diagnostics ok, checked drain sump ok clear. Unable to verify complaint at this time, customer instruct run hot water and cycle selection. Customer stated dishwasher ran over 3 hours , can be normal if hot water not run before use.
Isidore A.
kitchenaid refrigerator KFCS22EVMS8 Found drain frozen and ice maker W10889233 not completing cycle, cleared drain customer to think about repair At later time. will need 1 W10889233 (icemaker 139.94),
Isidore A.
kitchenaid dishwasher KUDP01FLSS6 Removed upper rack, removed and installed new rack rollers. Test operation,ok .found wash motor noisy. Customer advised wash motor may need to be replaced.
Isidore A.
jennair refrigerator Room very humid check mullion not warm, found mullion connection not properly seated in harness. Refastened mullion Connector and turn on humidity control on user interface page 10 user manual and on mullion.
Steven W.
jennair range JGR8775RDS Replaced bake igniter. Tested bake. Oven is heating properly at this time. Complete.;
Steven W.
jennair dishwasher JDB1095AWS Replaced control panel( UI ) assembly. All functions are working properly. Advised to purge hot water line before using DW, use rinse aid for proper drying. Bottom seal warped, dragging on inner door.
Steven W.
MAYTAG WASHER MVWC565FW1 Ran diagnostics. No error codes. Ran auto test cycle, calibration- passed. Tested normal wash. Water levels on normal cycle are auto sensing only. Advised to not use normal cycle, use deep fill, 1 rinse with softener, less detergent. Unit is working as designed. Fills, agitates, drains, rinses,& spins properly. Complete.
Steven W.
WHIRLPOOL REFRIGERATOR WRS325SDHZ00 Found intermittent FC light switch. Replaced FC light switch( very hard for switch harness to go back in liner). FC light is working properly. Complete.;
Steven W.
KITCHENAID REFRIGERATOR KFCS22EVMS8 Needs right ice bin slide( different than left slide ), FC light switch.; rqstng P&A on 1 WPW10170835 (glide) and 1 WPW10170987 (glide), Replaced left and right ice container glides, FC door switch. FC door, ice, utility drawers are working properly at this time. Completed
Steven W.
WHIRLPOOL WASHER WTW8040DW0 Replaced UI/ control kit per service pointer #w11042572. Ran load size calibration, auto test cycle- passed. Tested deep water wash, rinse/ spin. Unit is working as designed. Fills, agitates, drains, rinses,& spins properly. Advised not to seal drain to drain pipe. Complete.; Job Cmpltd
Tyler F.
kitchenaid refrigerator KRSC503ESS01 doors are uneven. Found customers ground is not level and cabinet is flexing. Used leveling legs and fridge door adjuster to fix doors. All works good at this time.
Tyler F.
ikea dishwasher IUD8555DX4 Unit leaks at the end of cycle. Ran unit through diagnostics and normal cycle could not recreate leak. Customer to monitor when exactly it happens and see if vents during heated dry are leaking. All works good at this time
Tyler F.
WHIRLPOOL REFRIGERATOR WRX735SDBM04 Unit froze over again. Model and serial of this unit are not correct. Customer is going to call whirlpool and have the model and serial number updated to correct model and serial. Customer to defrost unit.;
Tyler F.
KITCHENAID DISHWASHER KDTE104DSS0 Customer complaint is unit is not draining and is coming out of air gap. Found drain hose to garbage disposer is clogged kinked and leaking. Advised customer to replace drain hose. Dishwasher is working to specs
Tyler F.
kitchenaid dishwasher KDTE104DSS0 Unit is not draining and is coming out of air gap. Found drain hose to garbage disposer is clogged kinked and leaking. Advised customer to replace drain hose. Dishwasher is working to specs
Tyler F.
jennair refrigerator JFX2897DRM02 Unit is leaking water from dispenser. Customer recently changed filter and had air in the system. Air has since passed and unit is not leaking anymore. Customer to make sure to flush system after changing filter in the future. All works good at this time
Tyler F.
KITCHENAID REFRIGERATOR KSSC42QVS10 The ice bin is frozen to the door. Cleared ice and checked dispenser motor. All works good at this time. Customer to monitor ice maker dispenser if iced up again need to replace dispenser motor.
Tyler F.
amana washer NTW4516FW2 Unit will not start. Found unit in suds lock. Calibrated and tested all works good at this time. Customer to use less soap. All works good at this time.
Daniel P.
whirlpool washer WTW5000DW1 Washer not spinning and noisy found stripped hub and gcase splines , gcase leaking oil onto belt and pulley , needs gcase , pulley , hub and belt allow 2 job call count tight area washer will have to be moved to be serviced.; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt), replaced gcase , pulley , hub and belt tested checks ok call completed
Daniel P.
whirlpool dishwasher WDT720PADM2 Customer complaint dishwasher will not start , found door catch not properly installed, repaired and tested all ok call completed
Daniel P.
WHIRLPOOL DISHWASHER WDT710PAHZ1 Customer complaint dishwasher leaking , found door seal not sealing properly and set dispenser not opening properly, installed new door seal and dispenser, tested for 20min all ok call completed
Kevin M.
roper dryer RGD4516FW0 Unit not turning drum during operation. I found broken belt and worn idler pulley. I replaced parts with dryer repair kit. Tested unit. All tests good
Kevin M.
WHIRLPOOL WASHER MVWX655DW1 Customer has water leaking in multiple spots. The cold valve was leaking so I removed and replaced cold valve. The faucets on the wall are leaking and when the washer drains, water runs out of customers wall at the base. I fixed leak with washer and instructed customer to call a plumber to correct other leaks. All tests good with washer. ; Job Completed.
Raymond H.
whirlpool washer WFW92HEFC0 Upon arrival unit had F5E3 fault code. Tested and found bad latch. Replaced latch and tested, unit functions normal now.; used 1 WPW10443885 (LATCH)
Randy C.
whirlpool refrigerator WRF757SDEM01 Upon arrival RC evap frosted. Needs motor and harness.; ordrng 1 W11033168 (harns-wire) and 1 WPW10389152 (support), replace fan harness and support tested unit unit functions normal now; Job Cmpltd
Billy J.
whirlpool refrigerator WRB322DMBW00 upon arrival customer stated that unit was not level door was hard to open it feels like door is sealing to good that it becomes hard to open lowered legs functions as designed
Billy J.
whirlpool rerigerator WRF555SDFZ05 upon arrival cx stated same complaint as previous tech that sometimes it breaks the bigger ice cubes and some times it does not cx states this has happened on and offsince they bought unit cx states unit makes loud noise one or twice per month per techline ice breaking is normal but noise can’t do anything till we here the noise auger motor already replaced cx stated did before and after repair job complete unit works as desighned for now
Billy J.
whirlpool refrigerator WRX735SDHZ00 Upon arrival icemaker not cycling no voltage turned unit off turned unit on icemaker cycled job complete
Billy J.
MAYTAG WASHER MVWB725BW0 upon arrival customer stated unit was leaking and making load grinding noise found unit had bad bearing removed and replaced from truck stock retested job complete no leaks at this time job complete; used 1 W10435302 (BEARING)
Bryan D.
WHIRLPOOL FREEZER WRT518SZFM00 Upon arrival cx states ice build up in freezer. Found ice build up all over evap cover. Evap fan motor not running. Ordering new evap motor. Rescheduled cx for 8/14 for am ; ordrng 1 W10850162 (orifice) and 1 WP2163777 (blade-fan) and 1 WP2315539 (motor-evap), Removed and replace all listed parts. Unit now moving as designed. Cx approves repair atbthis time. No dents dings or scratches caused by tech
Bryan D.
KITCHENAID DISHWASHER KUDC20CVSS Upon arrival customer states dw is making a loud noise and dishes are still dirty after cycle. Ran dishwasher. Noise went away after about 5-10 seconds into cycle and never started again. All functions are normal. Spray arms are functioning. Sump is functioning as designed. Found no problems at this time.
Bryan D.
whirlpool range WFG320M0BW0 Upon arrival customer states glass door com8ng apart. Found bracket on bottom of door is broken and glass won’t re stick to bracket. Ordering glass door. ordrng 1 WPW10535777 (glass-door), Removed and replaced glass door. Tested unit. Unit functioning as designed. No dents dings or scratches caused by tech.
Bryan D.
WHIRLPOOL REFRIGERATOR WRF555SDFZ05 No ice production. Arrived bin was full of ice. Explained to customer that if the arm extension is lifted in any way the ice maker will not produce ice. Instructed customer on how to ensure is maker is working. Jumped ice maker. Ice maker cycled and filled functioning as designed.
Kenneth M.
WHIRLPOOL REFRIGERATOR WRX988SIBM01 Low ice due to poor cooling. Fridge evap all frosted over. Ordering new thermistor and evap motor will relocate thermistor on return visit. ; ordrng 1 W10633627 (motor-evap) and 1 W10837236 (harns-wire), Removed and replaced all parts. Relocated thermistor to appropriate location for unit not operate as designed . Informed customer. Customer approves job at this time no dents dings or blemishes on or around unit caused by technician.
Kenneth M.
whirlpool refrigerator URB551WNGZ Upon arrival unit was unplugged and pulled from wall. Plugged unit in and inspected, compressor running but no heat transfer. Lights and fans work. Most likely sealed system issue. Ordering compressor.; ordrng 1 WPW10507886 (compressor),
Kenneth M.
whirlpool refrigerator WRS325FDAM01 pon arriving tested unit and ice maker would not fill. Pulled unit out and found water damage from cracked water line. Removed and replaced water line. No more leaks. Ice maker fill line was iced over. Removed ice and ice maker now fills properly.No dents dings or blemishes on unit caused by technician
Erick S.
FRIGIDAIRE REFRIGERATOR LFTR1821TF Found fan blade from condenser motor hitting housing causing to make noise and over heat compressor. Removed fan blade and motor. Repaired, realigned and secured fan blade and motor. Fan is now sitting in proper position. Unit is now cooling with no noise. Job compIf issue persists please order new compressor
Erick S.
FRIGIDAIRE REFRIGERATOR FFSC2323LE Upon arrival found unit not cooling causing it not to make ice. Unit had 5yef error causing it not to cool. Fan motor not running causing no cool. Accesed motor and found bad connector on motor. Repaired connector and secured main wiring harness. Retested it and units motor is now running and display no longer has error. Unit is now cooling. Job completed
Erick S.
whirlpool refrigerator WRF535SMBM00 Found units cam misaligned causing door not to aligned rail and not allowing it to close. Resitslled and secure cam and hinge. Re tested and t with cust and door closes and opens with no errors. Job comp
Erick S.
kitchenaid refrigerator KSRL25FRST04 Cycled unit ice maker and found heater not engaging causing it not to dispense ice.,unit will need new ice maker; ordrng 1 2198597 (icemaker assy), Installed new ice maker. It cycled and filled with no errors. Job comp
Erick S.
frigidaire refrigerator LFHB2741PF Called techline and spoke with William, after going through diagnostics found heater not coming on causing unit to over freeze evap.er techline to replace heater and main board ; ordrng 1 242094802 (heater-defrost) and 1 5304502780 (board-main power) Installed new parts on unit. Defrosted evap and set temp to correct setting. Unit tested normal ops.
Erick S.
maytag dryer MGDX655DW2 Cycled unit and found it not heating due to loose connection at thermal cut off causing it not to heat. Repaired connector and secured harness to fuses. Retested it and it now cycles and heats.
Erick S.
whiirlpool dryer WGD5000DW Cycled unit and found unit not heating due to blown thermal fuse. Replaced fuse, retested it, it now cycles and heats. Job comp ; used 1 WP3392519 (THERMAL FUSE)
Erick S.
maytag washer MVWB835DW0 Cycled unit and found motor making extremely loud noise.accesed motor and found teeth on slider and cap completely worn. Teeth are no longer engaging causing unit not to wash or advance. Both will need to be replaced; ordrng 1 W10734521 (slider)
Enrique R.
whirlpool dryer WGD8000DW1 Inspected a whirlpool dryer . Customer complaining , unit making squeaky noise . Defective pulley . I installed new dryer repair kit , truck stock . All functions checked normal . ; used 1 4392067 (DRYER REPAIR KIT)
Enrique R.
GE FREEZER GSE25HMHBHES Inspected a Ge refrigerator . Customer complaining , ice maker making noise/leaking . Double fill . Installed new ice maker and valve . All functions checked normal at time of service . No leaks
James M.
WHIRLPOOL OVEN WFG505M0BS2 Found unit not sending signal to ignighters. Also found door gasket worn and broken ordering new gasket. Ordering new cntrl elect. ordrng 1 W11126814 (CNTRL ELECT) and 1 WPW10535778 (gaskt-door), Removed and replaced old gasket with new. Unit now seals correctly. No dents, dings, or blemishes on or around unit caused by tech
Enrique R.
MAYTAG MICROWAVE MMV4206FZ3 Customer stated that unit would occasionally make a grinding/sliding noise. Could not recreate noise. Unit is heating properly at this time. Gave customer personal cell number and told them to record noise to help centralize problem. Unit is functional at this time
James M.
WHIRLPOOL COOKTOP CCG2523W Installed center burner Venturi and tested unit. Unit igniting in wrong order. Opened unit and inspected wired going to igniters and found igniter wires mis matched. Re arranged wired to correct components. Tested unit and unit now functioning as intended.
Timothy J.
WHIRLPOOL DISHWASHER WDF520PADW Inspected unit by running a few service cycles. I could not duplicate a leak. The only thing I did that might have repaired it was push in the seal to check if it was set correctly. No leaks noted. Unit checks ok.
Timothy J.
whirlpool washer WTW5000DW1 Plugged in unit and it attempted to drain. Tapped on drain pump until unit drained. Removed pump and found a bobby pin it the drain line . Removed and tested. Unit operating normally. Instructed customer to watch items that are in the clothes to avoid reoccurrence. Informed customer that this is typically not covered but I would repair this a s a courtesy. Unit operating normally. No leaks noted.;