Francisco S.

whirlpool dryer WGD75HEFW0 Checked unit found no error codes. Ran unit loaded unable to re create noise at this point. Advised customer to run a few loads and report any issues to maintenance crew.

Francisco S.

WHIRLPOOL REFRIGERATOR WRF555SDHV01 Checked unit found misaligned wire rack in freezer. Removed front door and wire rack re aligned rack and re assembled door tested ops customer approves functions also tightened left door handle. Unit working as intended.

Aaron B.

KITCHENAID OVEN KODE500ESS02 Unit is intermittently after running an F2E1 code which is a stuck key pad ordered parts have to pull unit out to replace the main boards; rqstng P&A on 1 W10562910 (harns-wire) and 1 W10801665 (cntrl-elec) and 1 W11086141 (console) and 1 W11179310 (MAIN BOARD), Replaced the touch control tested operations unit heats now ops normal

Aaron B.

KITCHENAID DISHWASHER KDFE104DWH5 Unit pump and motor assembly is not working at all , ordered parts; ordering 1 W11085683 (pump&motor), Replaced the control , pump and motor and door latch assembly tested unit operating normal now after repair; Job Completed.

Aaron B.

WHIRLPOOL REFRIGERATOR WRF993FIFM00 Unit fresh food section is iced over again for the third or fourth time ,called the tech line Rick SR#7722873577 we have done the same things on the refrigerator replaced covers and upgraded board thermistor and evaporator lines , he said there’s nothing else to replace and to complete call out ; Job Complete

Jesus C.

WHIRLPOOL REFRIGERATOR MFI2568AES Leaking water Found ice maker leaking and clumping ice inside ice bucket Need to order parts ; ordrng 1 W10583817 (icemaker), Customer states that unit is leaking water. Found the icemaker not completing cycle and staying in the fill tray position causing overflow of water. Removed icemaker and installed new one. Cycled unit and tray filled. Unit is working as designed

Jesus C.

WHIRLPOOL REFRIGERATOR W8RXEGMWS03 Customer states that unit is not cooling properly. Checked unit and found the right upper side gasket on refrigerator open. Placed a plastic spacer to raise door. Also sealed the liner on both compartments. Unit is now woking as design.; used 1 WP482338 (ADHESIVE)

Jesus C.

JENNAIR REFRIGERATOR JS48PPDBDA Customer states that unit is not cooling. Checked temperatures on both compartments and high. Checked the compressor and condenser. Found leak coming out from condenser and part is not longer available.

Jesus C.

WHIRLPOOL RERFIGERATOR WRX735SDHZ00 Customer states that unit is it dispensing water. Checked unit and found low pressure on dispenser. Pulled unit and found the water line bent. Straighten hose by holding it with duct tape from the breaded line. Pushed unit back and tested. Unit is now working as designed.

Hector Z.

whirlpool dishwasher WDF330PAHS2 Customer's dishwasher not getting water. Checked unit and found that there is no water getting supply to the dishwasher. This is a plumbing issue.

Hector Z.

whirlpool rerfigerator WRT541SZDW00 Refrigerator not cooling. Checked unit and found unit not going into defrost, unable to remove the freezer tower. Suggested to the customer to unplug the refrigerator and let then defrost.; ordrng 1 212643 (sealer-gum) and 1 W11126274 (air-tower) and 1 W11161901 (WIRE HARNESS ) and 1 WP482338 (adhesive) and 1 WPW10352689 (cntrl-elec) and 1 WPW10392132 (bimetl-def), Replaced defrost control and bimetal , also sealed cabinets/ liner gaps

Hector Z.

whirlpool refrigerator WRS571CIHZ01 Refrigerator making noises. Checked unit and found noisy evaporator fan motor. I was going to order parts but customer refuse Service and repair.; Job Completed.

Michael M.

maytag dishwasher MDB7749SBW1 Customer states dishwasher control panel not working. Checked unit and found corrode ribbon tail of the control panel. Ordered control panel (w10811166) Replaced control panel.tested ok.; Job Complete

Michael M.

Michael M.

AMANA REFRIGERATOR ASD2575BRS01 Customer states fresh food doesn’t get to correct temp. Fans are operating, freezer temp is fine fresh food Cx claims is too warm. R1 unavailable to verify. Ordering diffuser p/n WPW10151374 and thermostat ass moly p/n WPW10583800.; ordrng 1 WPW10151374 (diffuser) and 1 WPW10583800 (thermostat), Removed diffuser and control. Found iced on diffuser.Replaced with new parts. Advised customer to give time to level temp Job complete

Michael M.

kitchenaid refrigerator KSF26C7XYY00 states unit is building up ice behind drawers in fresh food side. Needs thermistor and fan assembly. Parts ordered per R1. Removed unit from cavity. Removed drawers and used steamer to remove ice build up. Steamer broke and tech had to use heat gun to finish job, installed new parts. Verified all fans operate unit ops as intended job complete; Job Complete. Used WPW10451893 (FAN-SCROLL) W10316760 (THERMISTOR)

Patrick C.

WHIRLPOOL RANGE WFG505M0BW2 Glass broken upon arrival. Unit isn’t installed yet. In builders garage. Needs glass covered under 30days cosmetic. Removed and replaced. Tested unit all ops checked good ; Job Completed. Used WPW10535777 (GLASS-DOOR) WPW10387117 (NAMEPLATE)

Patrick C.

maytag dryer MGDB835DW3 Found the units door unable to shut due to physically broken catch. Needs new one. Removed and replaced WPW10610880 (CATCH). Tested unit. All ops checked good.

Patrick C.

amana washer NTW4516FW2 Customer having issues with the unit not wanting to start or operate. Checked power at the plug and it was sufficient. Power going into control but no ops. Needs new board ; orderng 1 W11170317 (CONTROL ), Removed and replaced control then found lid latch error. Unit doesn’t want to lock. Removed and replaced latch. Tested unit. All ops good. Calibrated and ran auto test ; used 1 W10838613 (LATCH)

Raymond H.

KITCHENAID REFRIGERATOR KSSC48QTS02 Upon arrival unit lights turning off and on. Also UI was unresponsive. Found service pointer for control replacement, also found when unit was reset UI intermittently worked. Quoted customer for repair of control and UI replacement customer declined. Will call back if they want service.

Raymond H.

WHIRLPOOL DRYER WGD75HEFW0 Upon arrival unit getting clothes too hot for customer to touch. Found no fault code and exhaust temps are 155 high and 130 low. Contacted Kevin SR 7722879329 and discussed, since unit has a roof vent this could slow heat transfer when clothes are done, unit operates as designed at time of service.; Job Complete

Raymond H.

WHIRLPOOL WASHER WFW75HEFW0 Upon arrival unit was damaging clothes. Customer is washing single garments in washer but the garments are really light fabric, like polyester or nylon. Contacted Kevin SR7722879185 and discussed. No error codes no faulty ops. Unit is functioning as designed, customer needs to use garment bags for soft fabrics and should wash with larger loads.; Job Complete.

Raymond H.

whirlpool washer WFW92HEFC0 Upon arrival customer complaint was unit would shut off mid cycle. Inspected and found ACU fault code. Supply voltage and polarity fine. Inspected ACU and had burn marks from control panel and main board.; ordrng 1 W10784650 (console) and 1 W10911026 (panel-cntl) and 1 W11201293 (ACU), Replaced control panel, obsolete and ACU. Tested unit. Unit functions as designed.

Billy J.

kitchenaid refrigerator KRFC704FSS00 Upon arrival removed and replaced control and evap cover relocated thermistor pushed back evaporator forwards back wall flush and also pushed suction line and other line back in liner unit working as designed. Job Completed. used W11167902 (EVAP COVER) W11169516 (CONTROL)

Billy J.

whirlpool washer WFW85HEFC1 Upon arrival customer stated something is in between the tubs and she washed towels and it seemed like they were still wet tested unit there are no error codes on file I ran unit threw diagnosis and all functions operate and sound as designed job complete.

Billy J.

WHIRLPOOL REFRIGERATOR WRT111SFDW03 Upon arrival freezer evaporator was partly frozen and drain tube frozen heat prob had hole in bag missing parts reordering 819043 W11164040 bottom of freezer is frozen and water leaking into fridge and onto floor; ordrng 1 819043 (heat-probe) and 1 HARNESS (HARNESS), Removed and replaced all parts listed defrosted unit as well job complete.

Billy J.

whirlpool washer WFW86HEBW0 Upon arrival unit is stalked and full of water unit is also locked and on a drip pan I was able to tilt unit back and clean out drain pump witch was completely clogged removed debris and retested unit now operates as designed with no leaks ran unit threw diagnosis job complete

Bryan D.

WHIRLPOOL REFRIGERATOR WRF560SEYB02 Customer states fridge is a no cool. Upon plugging in unit compressor would start then turn off in 30seconds. Removed and replaced start device from stock parts. Unit is now cooling. Customer approves repair At this time. No dents dings or scratches caused by tech. ; used 1 8201786 (START DEVICE,COMBO)

Bryan D.

KITCHENAID rerfigerator KSC24C8EYY02 Not a cooling issue. Customer is having an issue with no ice production. Tested unit in diagnostics. Ice maker would not cycle. Ordering ice maker and fill valve; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10756907 (icemaker), Removed and replaced parts listed. Ice maker functioning s designed

Bryan D.

KITCHENAID REFRIGERATOR KRSC503ESS00 Upon arrival cx complains that water is constantly dripping from water dispenser. And doors are not sitting right. Upon installation of fridge installers removed doors installing unit. One door is sticking out farther then the other. Freezer door sits about an inch higher then the fridge door. He led floor to see if leveled floor is leveled. Ordering cx two new doors and hinges.Removed and replaced both doors. Unit now level. Cx approves of repair. No dents dings or scratches caused by tech

Bryan D.

whirlpool refrigerator WRS315SNHM00 Upon arrival hearing hissing noise from freezer explained to customer that noise was normal. Water was dripping onto heater causing noise. No problems found at this time. ; Job Completed

Bryan D.

WHIRLPOOL FREEZER KSCS25FVMS02 Upon arrival customer states water is leaking from ic maker. Inspected ice maker and found fill funnel clogged with ice. Ice maker is still functioning properly no need to replace. Cleared fill funnel jumped ice maker. Ice maker functioning as designed. Customer approves repair At this time. No dents dings or scratches caused by tech

Bryan D.

kitchenaid refrigerator KFIS29PBMS03 Customer states hearing a loud noise from fridge. Inspected unit. Fridge temps are 36 and freezer sitting at 7 degrees. Ran diagnostics ran compressor speed test. Customer confirm,ed compressor running was noise she was hearing. No cooling issue. Informed customer that noise she was hearing was normal compressor running at full speed noise. Instructed customer if she heard noise again to give us a call and try and record noise. Found no issues at this time. No dents dings or scratches caused by tech

Dane K.

WHIRLPOOL MICROWAVE GMC305PRB01 8:11, Upon arrival unit was not heating. Found mag tube not activating. Unit needs new mag. Removed and replaced mag tube and tested unit. Unit functions normal now. used W10245183 (MAGNETRON)

Dane K.

whirlpool rerfigerator WRX735SDHZ Unit was functioning normally. Customer could not remove the ice bucket. Customer could not remove ice bucket but it was because of no fault of the unit. Customer is elderly and is simply not strong enough to remove bucket. Called trade care team and documented with above file number. Please inform customer of COD charges if we were turn for the same issue

Dane K.

frigidaire refrigerator LFSS2612TE unit would not dispense ice. And there was frost building up inside the freezer on the ice bin. Found the rubber gasket inside the separator assembly had come out of place not letting the ice dispenser door in gauge. Secured ice door gasket in place and tested unit. Unit functions normal now; Job Complete

Dane K.

ge washer GTW750CSLWS Unit would not start. Found lid lock physically broken. Unit needs new lock; ordrng 1 WH01X27954 (LID LOCK), Removed and replaced lid lock and tested unit. Unit functions normal now.

George Y.

ge dryer GTD42EASJ2WW Installed part tested check out ok complete. No dents or dings cause by tech.; Job C

George Y.

AMANA DRYER NGD4655EW2 Found dryer not drying clothes found dryer hose exhaust flapper not opening reclear lint now opening testing ok . No dents or dings cause by tech.; Job Completed.

George Y.

MAYTAG WASHER MVWB765FW0 Found washer error f6. E 2 no control communication installed new control wen plug in outlet slight spark wen connecting need to replace control board and drain pump ok to order parts . Office to call customer wen part in.; ordrng 1 W10876600 (drain pump) and 1 W10920541 (cntrl-elec), Installed parts f6e2 not communicating interface board not powering up visual burn mark on interface board ok to order parts . Office to call customer wen part in.; ordrng 1 W10919546 (console) and 1 W10920541 (cntrl-elec), Installed parts tested check out ok complete. No dents or dings cause by tech.; Job Complete

George Y.

MAYTAG REFRIGERATOR MZF34X16DW01 Found freezer working ok customer experiences intermently not cooling need to replace control board ok to order part . Office to call customer wen part in.; ordrng 1 W11126069 (contrl-box), Installed part tested check out ok complete. No dents or dings cause by tech.; Job Complete

George Y.

WHIRLPOOL REFRIGERATOR KRFC300ESS01 Reposition door Miller catching closing properly ice maker has full Bach of ice complete no dents or dings cause by tech.; Job completed.

Kenneth M.

KITCHENAID REFRIGERATOR KBSD612ESS01 Found unit overfilling and causing ice on the ice bin and inside freezer compartment. Needs new ice maker and water valve. Ordering new control box due to control box randomly changing selections. Did not reschedule due to part availability. ; ordrng 1 W10798004 (contrl-box) and 1 W11126009 (icemaker) and 1 W11243758 (VALVE),Installed control box, ice maker and water valve. Tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician

Kenneth M.

WHIRLPOOL FREEZER WRS973CIDM00 , Found unit cooling properly. Found unit is intermittent with cooling due to unit getting stuck in defrost. Ordering new control board and display board. Did not reschedule due to part availability ; ordrng 1 W10822639 (cntrl-elec) and 1 WPW10743957 (cntrl-elec), Installed display board and control board and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or aru nd unit caused by technician ; Job Complete

Kenneth M.

WHIRLPOOL REFRIGERATOR KSSS42QKB01 Unit is still fluctuating in temps. But nothing is thawing out. Ordering new parts. Didn’t do sealed system last time due to finding unit wi5 over charge. Corrected over charge situation but unit is still not working. Will proceed with sealed system repair. Schedule 5 count; rqstng P&A on 1 W10181323 (motor,fan) and 1 W10508992 (exchanger) and 1 W10841139 (compressor) and 1 WP2306093 (evaporator),Replaced condenser fan. Compressor and evap. Found leak in the evap. Located with dye drier and light. Recharged system with 7.75 OZ of R134A refrigerant and tested unit. Unit is now working properly. Customer approves function at this time. Pressures checked good. No leaks found at this time. No dents dings or blemishes on or around unit caused by technician. Unit cooled 17 degrees in freezer before take off. ; Job Completed.

Erick S.

KITCHENAID REFRIGERATOR KRMF706ESS0 Upon arrival found units interior lights not working. Ice build up on fascia of ice maker. Rear wall frost build up on adapter. Ran unit through diagnostics and ui would not display error. Place ui on cooling off but unit is still running and not shutting off. Deli board alps not working. Door open indicating on ui when all doors are closed. Called techline and spoke with Andy. Ran through diagnostics and found deli board is shorted and causing dc voltage error. Was able to reprogram other boards, unit will need new deli board,; ordrng 1 WPW10677118 (cntrl-elec), Installed new part on unit. Retested it and board would not engage. Inspected for dc voltage snd 11.4 vid between yellow and orange. When board is plugged LED board is making a very pitch sound. Called techline and spoke with Ed. We went through diagnostics together and found LED BOARD IS FAILING. ED also stated to replace main power supply. File#7722822487Spoke with ANDREW in regards to s

Erick S.

ge washer GTW330ASK1WW Cycled unt and found pressure fault error causing unt not to spin at the end of cycle. Unit also off balance error. Found pressure port with debri build up causing fault. Cleared all out all debri. Ran tests 10 and unit passed pressure test . Ran spin tests and motor tested good. Also informed customer about,soap usage,loading snd additional functions. Unit passed all tests with no errors job complete.

Erick S.

ge oven JGBS66REKSS Cycled oven and found it working as design with no errors. Cust stated center griddle has discolored and would like it repalced. Called Lowe’s and spoke with Tina. Tina stated it’s considered cosmetic and will not authorize to replace. Unit tested normal ops. Job complete

Erick S.

ge washer GTW485ASJWS Installed new parts on unit. Retested it through tests cycles and it passed all tests with no errors. Job complete.

Enrique R.

maytag washer MVWX655DW0 Unit not washing/agitating . In diagnostics found f2e3 = mismatch of main control and UI , f7e6 = motor fault . Also need new washplate ( stripped ) . ; ordrng 1 W10625696 (cntrl-elec) and 1 W10902814 (washplate), Replaced the central electric and washplate . Performed calibration , ran a quick wash cycle test . All functions checked normal . No leaks

Enrique R.

maytag dryer MVWC555DW0 Inspected a Maytag washer . Found a defective washplate ( stripped ) .; ordrng 1 W10902814 (washplate), Replaced the washplate . Performed calibration , ran a quick wash cycle test . All functions checked normal at time of service . No leaks.

Enrique R.

WHIRLPOOL REFRIGERATOR WRF555SDFZ03 RC right door makes clicking noise when open/close , and ice maker not working . I diagnosed the unit . Found defective door hinge assembly , and ice maker making ice intermittently . Water pressure from the dispenser works ok . Customer replaced the filter . I will need all the parts on the list .; ordrng 1 12028505AP (closure, door (gry)) and 1 12968202AP (door stop (gry)) and 1 12990521 (screw) and 1 W10300024 (icemaker), Replaced the ice maker and door closure assembly . All functions checked normal at time of service . No leaks

Enrique R.

FRIGIDAIRE REFRIGERATOR FFTR1814QW0 unit not powering on . I found shorted control . Installed new control , the refrigerator powered on . Also found shorted evaporator fan motor . Need fan motor assembly .; ordrng 1 242077702 (motor) and 1 242219302 (fan blade) and 1 242229301 (shroud bracket) and 1 242237301 (grommet), Replaced evaporator fan motor , blade , bracket shroud and grommet . All the components checked normal at time of service . No leaks

James M.

jennair microwave JMW2427DS01 Found unit with dead UI. Tested unit and found poor voltage from main power. Registered 22 volts. Informed customer to call electrician to check breaker and wall sockets. Reassembled unit. No dents, dings, or blemishes on or around unit. ; Job Complete

James M.

whirlpool washer WTW5000DW1 Found unit with soap no dispensing correctly. Opened unit and found old gummy soap residue filling inlet on tub ring not allowing soap to despise into tub, instead forcing it to overflow into the inside of cabinet and leak onto floor. Cleaned despiser and cleared clog. Soap now flows as intended. No dents, dings, or blemishes on or around unit caused by tech. ; Job Complete.

Timothy J.

CROSLEY WASHER CAW8350EW1 Customer states the unit would not drain. He removed the water but now the unit just attempts to drain. Plugged in unit and let the pump run until it stopped. Pump will stop for a while and start again. I can not get into the service mode with this happening. When the pump starts I can hear it has a loose impeller. It appears to keep overheating and stopping.Unit needs a new drain pump and control because I can not confirm any control operation. ; ordrng 1 W11116519 (cntrl-elec) and 1 WPW10661045 (drain pump), Installed parts tested unit. Unit checks ok. Noted the outlet the unit is plugged into is very loose. BEFORE ANY RECALLS THE CUSTOMER MUST BE ABLE TO PROVE THE UNIT IS CONNECTED TO A NEW OUTLET

Timothy J.

WHIRLPOOL REFRIGERATOR WRF535SWHZ00 Light switch has minimal closure. Spacers and plastic squares are needed to avoid having to order a complete freezer door. ; ordrng 2 WP2177331 (plastic-sq)s and 2 WPW10221048 (spacer)s, Installed spacers and squares. Tested unit. Ice Maker operating normally. No leaks noted.

Ian B.

frigidaire refrigerator FFHS2611PFEA Tech found icemaker has two different issues. Unit has defective water valve allowing icemaker fill valve to freeze. Icemaker heater and also does not turn on during cycle to allow proper ejection. Fresh food door seal is torn and Jordan is broken as well and customer would like them replaced. Need all mentioned parts for repair.; ordrng 1 240323001 (bin,door) and 1 241786005 (gasket,door ref) and 1 241798224 (ice maker) and 1 242252702 (valve), Installed parts and verified no leaks. Unit now tests good.; Job Complete

Ian B.

whirlpool oven WEE510S0FS Tech found unit has 120 across both L1 and L2, but not 240 between them. Customer has grounded house supply neutral. Advised customer that electrician will be needed. Left unit pulled out at customer request.; Job Completed.

Ian B.

roper dryer RED4516FW0 Tech found hi limit blown. Replaced. Unit now tests good.; used 1 W11050897 (CUTOFF-TML)

Ethan S.

WHIRLPOOL REFRIGERATOR WRS325SDHZ00 Upon arriving in the customers home replace water filter EDR1RXD1 (WATER FILTER) tested unit unit checks good job complete.

Ethan S.

whirlpool refrigerator WRF535SWHZ01 Upon arriving at the customers home customer stated that the unit was broken found for them to be broke replaced WPW10329866 (FRAME), tested job completed.

Chris M.

whirlpool refrigerator WRF736SDAM14 Customers issue as freezer compartment is iced up.Causing cooling issues and refrigerator compartment. Found electronic damper not opening also icemaker has lost position and timed out. Tried correcting all issues still cannot get ice maker to find home Also the left side crisper drawer roller has broken off. I put the system in a forced defrost And instructed customer on return visit I need all the food removed out of the freezer To have access to coil.; ordrng 1 W10850377 (pan-crispr), On today’s visit remove freezer door and also freezer drawers to access back panel inside freezer. Had to deice coil to access fan and controls. Replaced bi metal And also power supply board in the back refrigerator. Also corrected issue with the crisper drawer it now shut properly. Powered refrigerator back on all functions tested good refrigerator is now cooling properly. Job completed.

Chris M.

kitchenaid dishwasher KDHE404DSS0 Upon arriving to the customers home customer stated that the unit is lighter intermittently working found water valve in control needing to be replaced per service matters meeting to order parts; ordrng 1 W10866116 (cntrl-elec) and 1 W10872255 (valve), Replace parts tested unit unit checks good job complete

Chris M.

WHIRLPOOL MICROWAVE WMC30516AW0 On this call I was informed by the shop to come out and take pictures and also call trade partners and get a SR number which is 7722876657. This is for total replacement of microwave. Job complete

Chris M.

WHIRLPOOL REFRIGERATOR ED2KHAXVB01 Return to customers home this morning found thermostat to be bad. Ordering thermostat will return on Tuesday. Need to reimburse for previous part that I put on. Thanks Chris; ordrng 1 W11088945 (thermostat) On return visit replace thermostat. All functions tested good on refrigerator. My first time out here I charged 186.28 That was for diagnostics and the previous part I put on that cost $71.58 On today’s visit I charged the difference in what today’s part cost that I installed Which was a difference of $30.14. I removed the previous part And put it back in my truck stock.; Cllctd $30.14 CC Ref # 1240488004, Job Complete.

Chris M.

whirlpool washer GHW9200LQ Customers issue is that the start button is not functioning .Upon arrival and after looking at washer I found out the start button was broken and also the consul that supports it Is defective. Ordering parts when parts come in will return and install; ordrng 1 WP8181861 (pushbutton) and 1 WP8181866 (cntrl-elec), And return visit today removed old consul And Then replaced new control and start button. Tested unit everything checks out good and is functioning properly. Job complete.

Chris M.

maytag washer MVWC425BW0 Customers issue is that water is leaking from bottom of washer. On arrival at tilted washer over and found pump hose was split and had a hole in it causing water to leak out every time it would drain. ; ordrng 1 W10899966 (tub to pump hose), On return visit today replaced defective hose cycled washer everything test good no leaks; Job Completed.

Irvin F.

maytag dryer MEDC400VW0 Dryer is not operating. Confirmed issue. FAILED DOOR SWITCH. Replaced test passed. All ops normal. ; used 1 WPW10237959 (SWITCH-DOR) from stock, Job Completed.

Irvin F.

whirlpool refrigerator WRF535SWHZ00 The ice maker is not producing ice. Cycled no water to the mold. Replaced ice maker. The light switch will not close fully causing gap in seal. Replacing light switch and gasket. ; ordrng 1 12002646 (light switch) and 1 W10571967 (frz door gasket (gr)), Replaced failed gasket and door switch. Heat sealed gasket. All functions normal. ; Job Completed.

Irvin F.

FRIGIDAIRE MICROHOOD FFMV162LBA The microwave door handle and body is broken, needs new door 5304477383 (DOOR ASSEMBLY). Removed failed door. Installed replacement. Test for operation, passed. All ops normal.

Irvin F.

whirlpool refrigerator WRX735SDBM02 Customer says Ice Maker is sluggish. attempt to cycle failed. The unit slips. Can’t bail ice completely. Replacing IM. ; ordrng 1 WPW10300024 (icemaker), The IM ending in 00024 not correct IM. used w10882923Replaced failed IM, 7nit cycled and filled. All ops normal. ; used 1 W10882923 (ICEMAKER)

Irvin F.

whirlpool washer Customer reports the washer never completes cycles. Has to cancel cycle then finish with drain/ spin or rinse/spin. One error codes. Long fill. Found the unit was not completing drain due to sediment, replaced pump W10919003 (Pump). Suspension weak in left rear replaced suspension W10780045 (SUSPENSION). Calibrated unit passed. All ops normal.

Irvin F.

whirlpool washer WTW7500GC0 staining on clothes after cycle was completely checked error codes found one STUCK KEY, cleared codes. All ops normal. Talking to Customer found need instruct on loading. Customer was “horse shoeing” clothes. Customer instruct on loading. Customer understands how stain happen, midload. Customer will load as instructed. All ops normal.

Douglas P.

maytag washer MVWX655DW1 Customer states unit not cleaning properly will not text sweat stains out of white clothing found customer was using four times the amount of soap needed for unit had customer just soap to proper amount customer to watch customer is not happy with unit performance advise customer on proper use and care; Job Completed.

Douglas P.

MAYTAG DRYER MEDX655DW1 Unit not drying clothes all the way on first cycle on running on time dry check temperatures at exhaust found temps are getting too low in between cycle need to order thermostat; ordrng 1 WP8318268 (thrmst-fix) Replace thermostat unit is heating properly; Job Completed.

Douglas P.

whirlpool microwave YWMH76719CS0 Unit has bad door monitor switch removed and replaced switch unit is working properly; used 1 W10727360 (MICROSWITCH)

Douglas P.

maytag dryer MVWX655DW1 Unit had long drain and long fill codes. Found valve not to be working. Drain pump not moving water efficiently. Gearcase is leaking oil. Control wouldn’t run diagnostics ; ordrng 1 W10721967 (drive pulley) and 1 W10876600 (drain pump) and 1 W11035751 (gearcase) and 1 W11116592 (cntrl-elec) and 1 W11127357 (housing), Found unit to have a bad drive pulley removed and replaced pulley unit is now working properly; Job Completed.

Douglas P.

hot point washer HTW200ASKWW Found drain pump connection was bad from factory remove pump replace with new pump unit is draining properly unit is working properly; Used 1 WH23X24178 (DRAIN PUMP)

Cruz B.

MAYTAG DRYER MVWX500XW2 Inspected and tested unit. Found wash basket to be stuck, ck found codes and found F5E7 shifter fault code, unit will fill drain and agitate, ordering parts cntrl elec, and actuator for unit. ; ordrng 1 W10480127 (cntrl-elec) and 1 WPW10006355 (actuator), Installed new parts (actuator, cntrl elec) into unit. I then calibrated and test unit in a diagnostic test mode it completed wash drain spin lock and unlocked, cx for codes found none, i found a secondary issue gearcase making loud noise during spin cycle, found water leaking at gearcase. ; ordrng 1 W10721967 (drive pulley) and 1 W11035747 (gearcase), Installed new parts(gearcase, cam) into unit. I then calibrated and tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes none as well no leaks. Job complete.

Cruz B.

Cruz B.

WHIRLPOOL DISHWASHER KUDK03FTSS2 Unit is OOW. Customer said that they are going to replace unit, customer paid for service call only

Cruz B.

amana washer NTW4516FW2 Units basket wouldn’t move. Gearcase is ceased. Unit need gearcase and cam; ordrng 1 W10721967 (drive pulley) and 1 W11255272 (GEARCASE ) and 1 WP389140 (drive block) Installed new parts ( gearcase, actuator, cam, drive block) into unit. I then calibrated and tested unit in a diagnostic test mode it completed wash drain spin lock and unlock, ck for codes found none as well no leaks, Job complete.

Cruz B.

whirlpool range WFE770H0FZ1 Switch shorted out. Element is also shorted; ordrng 1 W10911303 (switch-inf) and 1 WP8273994 (elmnt-surf), right rear burner not working, I then installed new pre I’d parts (switch, element surf) into unit, tested all burners and found them to be working as designed, cx ok repair.

William L.

WHIRLPOOL REFRIGERATOR WRS537SIAM00 Found low water flow to ice maker, Found fill tube freezering,Added tie wrap as per service pointer # W10639073, to ice maker fill tube. Found freezer temps set to -4 degrees, Adjusted temps on freezer to o degrees. , ordered water valve tube heater for unit.; ordrng 1 W10347267 (fitting) and 1 WPW10341320 (valve-inlt), 8/22/18 10:26: BL there 8/22 WED, 8:39 to 10:21, Installed water line & water valve, found water lines fittings leaking, ordered water line for unit. 9/5/18 15:14: BL there 9/5 WED, 14:31 to 15:12, Installed water line, ice maker tested ok, adjusted temp to higher setting, added screw to kick plate, adjusted right door height, checked for leaks, tested ok; Job Completed

William L.

whirlpool washer GSQ9631LL0 Disassembled unit, found transmission locked, gave estimate for new tranny replacement, customer declined estimate

William L.

whirlpool refrigerator WRF767SDEM01 Found unit shut down, lights only not cooling at all. Reset breakers to unit, ran diagnostic checks in manual mode, checked all functions, tested okay.

Kevin M.

WHIRLPOOL MICROWAVE UMV1160CW0 Turntable motor caught fire. Fire damaged turntable driver. I removed and replaced turntable motor and painted driver hole with fresh porcelain paint just in case. Need to order new driver. ; ordrng 1 W10337248 (driver,turntable) Removed and replaced turntable driver. Tested unit. All tests good.

Kevin M.

whirlpool washer WTW5000DW1 Unit not spinning. I found stripped out basket hub causing the issue. Washplate is seized on and will need to be broken off. Unit needs washplate and hub. Ordering parts. ; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate), Removed and replaced hub and washplate. Tested unit. All tests good.

Kevin M.

whirlpool dishwasher WDT730PAHZ0 Unit not draining. I tested unit and found that the unit is draining good. Garbage disposal has plug still in it causing dishwasher not to be able to drain. Instruct customer to remove plug from garbage disposal. Unit tests good

Tyler F.

whirlpool freezer WRT541SZDW00 unit is frosting up again. Whirlpool has been out 6 times and they told her they would exchange if it happened again. She wants to have whirlpool come out to exchange it.; Job complete.

Tyler F.

WHIRLPOOL OVEN WOD51EC0AB05 Customer states temps are way off in both ovens. Ordering console not in stock.; ordrng 1 W10864155 (panl-cntrl), Removed and replaced console tested all works good at this time.; Job Complete.

Tyler F.

kitchenaid refrigerator KRFF707ESS01 Unit evaporator is frozen over. Ordering evaporator harness not in stock.; ordrng 1 W11033168 (harns-wire), Removed and replaced evaporator harness tested all works good at this time.

Tyler F.

kitchenaid dishwasher KUDI01DLBT3 The unit is making noise. Found wash pump is making noise. Quoted customer to replace sump. Customer declined

Tyler F.

whirlpool microwave WMH53521HZ0 Unit will not run says door is open. Removed and replaced micro switches and interlock. Tested all works good at this time.; used 2 W10727360 (MICROSWITCH), and 1 WPW10156813 (INTERLOCK)

Tyler F.

maytag dryer MGDB765FW0 Dryer door not staying shut. Found catch not lining up with strike. Fixed and tested all works good at this time

Tyler F.

whirlpool washer WFW7590FW0 Customer states unit is not completing cycles. Found pressure switch and long drain error codes. Cycle tested unit and found unit draining fine. Customer using too much soap. Calibrated machine and ran clean cycle. All works good at this time.; Job Complete

Aaron B.

whirlpool microwave GH5184XPS7 Unit is not heating anymore Needs Magnetron and inverter. mr declined to repair at this time.

Aaron B.

kitchenaid dishwasher KUDS30IXBL1 Unit touch control not working correct , did get unit into diagnostics f6E4 , F6E1 , and cold water temp code unit filled started then stopped and turned off , needs multiple parts.

Aaron B.

jennair microwave JMV8208CS2 Checked operations found that the unit would read open door close door interlocks were out of sync replaced the interlocks and switches tested operations unit is working as designed now. Used WPW10156813 (INTERLOCK) WP8206419 (INTERLOCK) W10269458 (SWITCH) W10269460 (SWITCH)

Aaron B.

maytag washer MVWB765FW1 Unit cold water not filling up with water , replaced the water valve with truck stock one , tested unit , it now fills correct, advised customer to use less soap and to do the clean washer cycle with affresh once a month operating good for now; used 1 W11165546 (VALV)

Jesus C.

kitchenaid dishwasher KDTE704DSS0 Customer states that unit gasket came off. Checked unit and gasket is missing. Ran diagnostics and no error codes found. Installed gasket W10300924V (GASKET) and ran diagnostics. Unit is woking as designed

Jesus C.

MAYTAG WASHER MHWE251YG00 Customer states that unit still error code. Ran diagnostics and found LF error code. Unstack dryer and removed top panel. Per tech sheet inspected and tested pressure hose, pressure switch, connection on acu. Checked for continuity between water valves to control board. Customer ran a quick cycle that lasted 30 minutes and no error codes were giving. Advices customer for 2 time for tenants not to use to much soap. Unit is woking as design.AndrewSt#7722867091LF. No water detected entering washer or pressure switch trip not detected

Jesus C.

JENNAIR MICROWAVE JMW2427DS02 Customer instruct on care and maintenance. Customer wanted unit louder and adjusted settings. Also tested and ran unit for 45 minutes to burn any oils in cavity. Unit is woking as design.; Job Completed

Jesus C.

jennair refrigerator JF42NXFXDE02 Customer states that unit has condensation on center mullion. Heated gasket to conformed to unit on both doors. Also tested the heater through diagnostics and getting 12.77 vdc. On test 9 option 01 verified to turn heater on. Unit is woking as design. Jk Sr# 7722864987 Center mullion homed @ 2.6.2 ohms; Job Completed.

Jesus C.

JENNAIR DISHWASHER JDTSS244GS0 Customer instruct on dishwasher. Checked unit and ran diagnostics passed. Instruct customer on care and maintenance. Advice customer to run affresh tablets to condition tub. Also to run hot water before turning unit on. Unit is woking as design.; Job Completed.

Jesus C.

jennair cooktop JGCP436WP02 Customer instruct on appliance. Checked unit and tested all burns. Instruct customer on care and maintenance. Could not find model and serial number due to a board obstructing lower of unit. Took picture from purchase invoice. Unit is working as design.; Job Completed.

Jesus C.

WHIRLPOOL DISHWASHER WDF530PLYB0 Customer states that unit door is not closing. Checked unit and found the door under counter bracket hanging. Bracket was hanging and not allowing closure. Screwed back in bracket and ran diagnostics. Passed test. Unit is woking as design.; Job Completed.

Jesus C.

whirlpool refrigeratorWRS321SDHZ00 Customer states that unit food freezing. Checked unit and the diffuser is not closing. Removed diffuser and installed new diffuser W11236848 (diffuser). Installed cover and tested. Unit is now woking as designed, Job Completed.

Patrick C.

amana dryer NED4655EW1 Found the customer having issues with the dryer not wanting to start. Checked power at plug and it was good. Checked to make sure power getting to unit, it is as well. Checked thermal fuse and it read open. Needs new one. Removed and replaced from stock. Tested unit all ops checked good ; used 1 WP3392519 (THERMAL FUSE)

Raymond H.

whirlpool refrigerator JF42NXFXDW00 Upon arrival frost in freezer. Found bad slides causing warm air leak. Need to replace slides.; ordrng 2 WP2320616 (slide)s, Replaced slides and tested, unit functions as designed.

Billy J.

WHIRLPOOL WASHER WTW7500GW F0e5 f0e4 apon arrival customer stated she was washing her sons twin size confronted and unit would not spin out water it would just beep and flash error code checked error codes for unit and had over load I cleared and retested job complete unit finished with no error codes job complete.

Billy J.

maytag washer MVWB850WQ0 W10435302 Upon arrival customer stated unit is really loud when spinning spun tub heard metal to metal grinding unit has bad bearing removed and replaced retested job complete. used W10435302 (BEARING) WPW10286241 (WASHPLATE)

Billy J.

whirlpol refrigerator WRS571CIDM02 upon arrival customer stated icemaker leaking and no water pressure for dispenser pulled unit out and checked water pressure from home and customer has none barely drips out casing fill tube to freeze instructed completed to call a plumber ; Job completed.

Billy J.

WHIRLPOOL REFREIGERATOR KRFF707ESS01 Upon arrival fresh foods evaporator is completely frozen cx lost all food in fresh foods compartment also unit not making ice do to fresh foods evaporator frozen instructed cx to defrost unit 48 hours prior to return visit unit has out of range thermistor and fan ordering cx requested morning; ordrng 1 W11033168 (harns-wire), Removed and replaced fresh foods thermistor retested job complete also relocated fresh foods thermistor to correct position unit is cooling and functioning as designed ; Job Completed.

Bryan D.

maytag washer MVWB765FW1 Customer states clothes were tearing underneath agitator. Removed agitator found nothing between agitator and tub found that agitator was not sitting correctly on shaft. Removed and replaced agitator W11161960 (Agitator). Now sitting flesh with tub. Customer approves repair at this time. No dents dings o scratches caused by tech.

Bryan D.

kitchenaid dishwasher KDTM384ESS1 Customer states dishwasher is still no dispensing soap. Apon arrival I enter unit into diagnostics only error codes showing was door no closing. Ran test cycle. All functions are normal and during test. Cycle soap pod dispensed called techline. Techline said to instruct cx on proper soap use they are using super sized pods. and to tell them to make sure nothing is coming into contact with lower spray arm during cycle. All functions are normal. Found no problems at this time.

Dane K.

maytag washer MVWB880BW0 Found drive rod striped not letting motor engage and the slide bearing inside the basket warn out. Basket covered for 10 years by manufacturers, drive rod under parts and labor warranty. ; ordrng 1 W10549509 (basket) and 1 w10435302 (bearing) Removed and replaced bearing and spin basket and tested unit. Unit functions normal now; Job Complete

Dane K.

ge washer GTW460ASJ5WW Upon arrival the unit was not draining. Found drain pump faulty. Removed and replaced pump and tested unit. Unit functions normal now; used 1 WH23X24178 (PUMP)

Dane K.

frigidaire refrigerator FFSS2325TE Upon arrival the unit was not going to defrost. Remove and replace control and defrosted frozen evaporator and removed and replaced wire harness. Customer also showed me that ice was not dispensing properly. Found that the ice dispenser door was only opening halfway. Unit needs new separator assembly; ordrng 1 242083308 (ice & water module)

Dane K.

WHIRLPOOL REFRIGERATOR WRX986SIHV00 Upon arrival the interior lights would not come on the doors were open. Removed and replaced module and control and tested unit. Unit functions normal now; Job Completed. Used W10830288 (CNTRL-ELEC) and W11205083 (module)

Kenneth M.

maytag washer MHW3505FW1 Found unit not draining water out of bellows. Found drain holes in bellows clogged. Removed hair and tested unit. Unit is working properly. Tested and found no error codes. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.

Kenneth M.

whirlpool refrigerator MZD2766GEQ Found unit with a defrost problem. Unit is completely iced up on evap. Unit will need adaptive defrost control. Found part to be discontinued. Sent unit over to autho for further. Coverage. Looks like part 61005988 is the subbed part? ; rqstng P&A on 1 61003990 (sub 61005988) Installed defrost timer and defrosted all built up ice and tested unit. Unit is now working properly. Customer approves function st this time. No dents dings or blemishes on or around unit caused by technician

Kenneth M.

whirlpool range WFG505M0BS3 Found light always on due to stuck open relay on control board. Replaced control board with Pre-ID and tested unit. Unit is now working properly. Customer approves function at this time. No dn to dings or blemishes on or around unit caused by technician

Erick S.

frigidaire refrigerator LFSS2612TE Cycled dispenser and can hear motor turning but not dispensing. Removed ice bin and found blade jammed within one another and out alignment,causing it not to dispense ice. Took ice bin apart and realigned,straighten ,and secured blade into proper position. Retested and both types of ice or now dispensing. Job complete

Erick S.

whirlpool dishwasher MDB4949SDZ0 Found cancel button stuck causing unit not to wash or cycled correctly. Attempted to free button but unsuccessful. Removed and replaced console W10898448 (console) . Retested it and it passed all tests with no errors. job complete.

Erick S.

FRIGIDAIRE DISHWASHER FGID2466QF Cycle unit and found it tripping breaker due to expose power wire arcing against metal. Safely Removed wire and re secured powered cord and connectors. Retested it and it passed all tests with no errors. Job complete

Erick S.

frigidaire freezer LFSS2612TF Found door chute un instslled causing a large air gap. Cold air leaking out causing ice bin to to build up frost . Ice bin completely frozen shut due to no chute. Removed ice bin and defrosted bin. Removed dispenser Assembly,reinstalled and secured chute. Retested unit and it’s now dispensing ice with no errors. No air gaps. Job complete.

Erick S.

frigidaire microwave FGMV175QF Unit has sparked and burnt right side of liner where the support for rack is at. Removed rack and tested it with a cup of water and liner is still sparking can almost see a flame staring to build. Called techline snd recommended as safety purpose to replace unit. Their recommendation where to clean,replace support, and put touch up paint on it. Cust s furious and will call Frigidaire to replace it. ; Job Complete.

Enrique R.

amana refrigerator ASD2275BRS01 Replaced the freezer drain heat probe and drain tube . All functions checked normal at time of service . No leaks . ; Job Complete. used a 819043 (HEAT-PROBE)

Enrique R.

WHIRLPOOL WASHER WTW5000DW1 Customer states unit doesn’t go through wash cycle . In diagnostics, found f5e1= lid switch fault and shifter fault . I installed a new switch. Performed calibration , ran a quick wash cycle test . All functions checked normal . No leaks . ; used 1 W10838613 (LATCH), and 1 W10913953 (ACTUATOR)

Enrique R.

whirlpool range WFC150M0EB2 Replaced 2 infinite switches on a whirlpool range . Elements were not turning on . Now all functions work as designed . ; Job Complete. Used WP3149404 (SWITCH-INF), WP3148953 (SWITCH-INF)

James M.

KITCHENAID REFRIGERATOR KBSN602ESS00 Found unit with inconsistent cooling in refrigerator section. Checked air path and found no obstructions. Order new thermistors, damper and Gemini board. Replaced all parts. Unit powered on as normal and all systems running. No dents, dings, or blemishes on or around unit caused by tech.

James M.

kitchenaid refrigerator KRFF300EBS Found unit with left door not sitting high enough to allow Mullen to sit into slot. Added washers to bottom of door to bring door up to level. Fund und thermister cover missing. Ordering new cover. Also customer has no filter in machine. Ordering filter toget rid of bad tasting water. Will return Monday 9-3 to install. ; ordrng 1 EDR2RXD1 (water filter) and 1 WPW10425252 (cover), installed thermistor cover. Water filter wrong type. Customer will get one at Home Depot. No dents, dings, or blemishes on or around unit caused by tech.

Timothy J.

FRIGIDAIRE REFRIGERATOR LFHB2751TF Inspected unit and found the actuator saddle was in an incorrect position. Reset saddle and tested. Dispenser is now dispensing cubed ice.; Job Completed

Timothy J.

MAYTAG OVEN MGR6772BDS Customer states the units upper oven and broil does not work. Inspected the unit and found the dual valve is faulty. Found the dual valve is NLA. Unit can not be repaired. Allied #s listed on the PVR but the automated system did not recognize the dispatch # from the PVR. Warranty company needs to be advised the unit is unrepairable.

Ian B.

whirlpool refrigerator GI0FSAXVY01 Customer stated glass shelf does not sit properly and left deli drawer is broken and freezer seal is torn. Plastic shelf support was dislodged. Adjusted shelf and reseated. Shelf now good. Need drawer and grey freezer seal for repair.; ordrng 1 WP67002659 (pan- crisp) and 1 WPW10714545 (gasket-fip), Install freezer gasket and ensured proper seal. Customer not interested in purchasing the drawer outside of warranty. Unit tests good.

Ian B.

whirlpool oven WEG745H0FS0 Tech found right side of door seal unseated. Reseated. Unit now functions properly. Customer would like to note that the unit still heats up the room. Assured customer this is normal function. Instructed customer on various topics in addition to repair.; Job Completed.

Ian B.

BOSCH RANGE DUH36252UC Tech found house wiring slipped out of wire cap. Resecured wiring. Easy repair, no additional labor. Unit now tests good.

Ian B.

WHIRLPOOL RANGE UMV1160CS3 Found a bulb ballast had loose connector terminal. Secured terminal, and reinstalled the bulb. Unit now test good.

Irvin F.

maytag dryer MVWB880BW0 Customer says unit has F51. Co firmed error code. Fo7nd the hub is weak and not allowing proper operation. Replaced hub, powered unit ran diagnostics test, passed. All ops normal. ; used 1 W10820039 (HUB )

Irvin F.

FRIGIDAIRE REFRIGERATOR FFHT2021TW0 Customer says frost is forming around the frame. Unit has a bad gasket. Installed replacement gasket, heat sealed. All ops normal. Unit seals and cools properly. ; used 1 242193205 (GASKET)

Douglas P.

whirlpool refrigerator WRS588FIHV00 Unit not cooling properly found Compressor was not coming on due to bad inverte, removed and replaced inverter unit is cooling properly; used 1 W10710090 (INVERTER)

Douglas P.

whirlpool cooktop WCG55US6HS00 Right front burner not working not igniting found spark switch on igniter to be disconnected. Reinstalled Part, unit is now lighting properly.

Christian B.

WHIRLPOOL REFRIGERATOR WRF736SDAM12 Freezer door is not opening, customer stated that this is the 4th time the freezer door has been frozen shut, i then informed customer to defrost unit for a few days, tech can not repair unit unit frozen ice is melt, customer is going to call there extended warranty for a loaner.

Cruz B.

whirlpool dishwasher WDT720PADM1 Customer states unit leaks on the left side only, customer stated it’s hit and miss, 8 then inspected both lower and upper spray arms and found them both to be cracked. Ordering lower and upper spray arms for unit. ; ordrng 1 WPW10491331 (spray arm) and 1 WPW10498900 (spray arm), Installed new parts (upper spray arm, lower spary arm) into unit. I then tested unit in a diagnostic test mode it completed wash drain dried ck for codes found none as well no leaks, customer ok repair ,

Cruz B.

WHIRLPOOL REFRIGERATOR WRX735SDHZ00 Customer states unit making a popping sound, found evap cover and coils with frozen ice, removed and replaced with new part (motor evap) into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working as designed, customer ok repair.

Kevin M.

WHIRLPOOL DRYER WGD4815EW2 Unit making loud noise during operation. I found that the motor clamp was loose causing blower wheel to rub on lint duct causing loud noise. I corrected motor clamp and tested unit. All tests good.

Kevin M.

WHIRLPOOL REFRIGERATOR WRB322DMBW00 , Found ice maker leaking into ice bucket. Failed ice maker. Unit needs new ice maker assy. Ordering part. Someone pre diagnosed a washer pump on this refrigerator order, I never picked up from coast. Customer leaves house at 12pm. ; ordrng 1 W10884390 (icemaker),Found ice maker leaking into ice bucket. Failed ice maker. Unit needs new ice maker assy. Someone pre diagnosed a washer pump on this refrigerator order, I never picked up from coast. Removed and replaced ice maker assy. Cycled ice maker. All tests good.

Kevin M.

whirlpool washer WTW5000DW1 Unit not finishing cycle. I put unit into diagnostic and found error codes for door lock not engaging. I went to door lock to test and found that the latch assy was not locked into place and sitting crooked in the cabinet not allowing Iid strike to make contact 100% of the time. I locked latch correctly into the cabinet. I cleared codes, re calibrated unit and tested unit. All tests good. ; Job C

Kevin M.

whirlpool washer WTW5000DW1 Customer had called in for service before the warranty expired per office. I found fan on top of motor was a little loose and rubbing on tub shield. I fixed fan position and tested. All tests good

Kevin M.

whirlpool dryer WGD49STBW2 Customer had called in before warranty expired per office. Customer concerned with dry performance. I found seal at lint duct was not sealed all the way which could cause airflow loss. I corrected lint duct position and applied new seal material to correct air leak. I tested unit and took temp reading. All tests normal

Kevin M.

whirlpool refrigerator WRT541SZDW00 Top left of RC door not sealing all the way. I heated gasket and adjusted door to allow gasket to seal properly. All tests good.

Kevin M.

Unit will turn off randomly and unit will defrost and warm up to room temp. When it turns off the dispenser will also not operate. Interior lights stay on and touch panel still has lights. Unit is having a software glitch. Customer doesn’t have solar panels. Removed and replaced main control and interface. Tested unit. All tests good.

Kevin M.

whirlpool oven WFG505M0BS3 customer stated the burners were not igniting. They were testing normal at this time. I adjusted flame with flame adjustment screw to lower the gas a little to help with igniting. I also instructed customer on burner caps being on all the way after cleaning. Customer also concerned with door skin being a little loose on left side, I instructed customer cosmetic issues are only covered for the first 30 days. All tests good.

Tyler F.

kitchenaid refrigerator KBFN506EPA00 Ice maker is overflowing. Found shut off arm extension is missing. Ordering extension in stock. Customer paid service call and whirlpool authorized to pay for part.; ordrng 1 WP2304353 (extension), Removed and replaced arm tested all works good at this time.

Tyler F.

whirlpool washer WTW8500DC0 , Customer has multiple error codes that mostly have to do with customers power supply. Found lid latch error code. Ordering latch.; ordrng 1 W10810403 (lid lock assy), Removed and replaced latch. Tested all works good at this time.; Job completed

Tyler F.

whirlpool freezer KBLC36FTS05 the freezer is frosting over. Unit was off when I arrived. Checked door seals all seems to be working good. Customer to turn back on and monitor if frost comes back he will call back in. Service call is good for 30 days

Aaron B.

whirlpool dryer WGD4815EW2 drum bearings came off. Found unit was purchase damaged and drum is barley touching the bulkhead causing clothes to get stuck. Dryer cannot be used with this damage. Cabinet, top and front bulkhead are damaged. Instruct customer that these parts are not covered because of damage. Customer is going to go back to Lowe’s because they told her it could be used with the damage.; Job Completed.

Tyler F.

whirlpool washer WTW8500DC0 Unit is making noise in wash cycle. Found wash plate is stripped out. Removed and replaced wash plate. Tested all works good at this time.; used 1 W10752283 (WASH PLATE)

Steven W.

whirlpool refrigerator WRB322DMHV00 Found intermittent cooling. Customer had to unplug and replug in unit to get it to reset. Ran diagnostics. Found jazz board intermittent. Replaced jazz board. Noisy damper control. Needs damper control.; ordrng 1 WPW10594330 (control), Not home. Left card. Replaced damper control. Unit is cooling properly. Parts returned last night except 2 nd damper control ( not ordered yet ?) compressor, evaporator, condenser fans, damper control are working properly at this time. Complete.;

Steven W.

WHIRLPOOL REFRIGERATOR WRF535SWHZ00 Found humidity control on OFF. Reset. FC light switch sticking. Needs light switch.; ordrng 1 12002646 (light switch), Replaced FC door switch. Light is working properly. Advised to make sure FC door is closed tight. Complete

Steven W.

whirlpool refrigerator ET1FTEXVQ00 Found drain iced up, plugged condenser. Cleaned condenser, deiced defrost drain. Unit is cooling properly at this time. Complete.

Steven W.

kitchenaid microwave KEMS378SBL05 Ran diagnostics. Has f6e0. Checked wiring- ok. Found lower oven UI causing MW UI to fail. Needs lower oven UI, microwave UI, ribbon cables. EST 850.29. Labor 150.00. Long job. Allow 2 hours.; ordrng 2 WPW10237644 (harns-wire)s and 1 WPW10312206 (cntrl-elec) and 1 WPW10460454 (cntrl-elec), eplaced lower oven UI, microwave UI, ribbon cables. Ran diagnostics. No error codes. Oven, MW are heating properly. 700.29 08/02 prepaid for parts/ trip charge Replaced turntable motor. ( had to pull out unit, separate MW from lower oven to access TT motor. Load tested MW. Heating, turntable is rotating properly. Lower oven is working properly. Complete.; Cllctd $100.00 Check # 1613, Job Cmpltd,

Isidore A.

KITCHENAID DISHWASHER KDFE104HPS0 Found tub leaking at back top center seam, not repairable.; Job Completed.

Isidore A.

whirlpool washer MAV8551AWW Found wash motor seized or stuck manually unjammed, ran two rinse cycles ok has slight varnish odor from motor stop after running for 20 minutes . Note washer is new, was in storage in box over 14 years. Motor jammed from lack of use. Working at this time

Isidore A.

whirlpool dishwasher KDTE204GPS Found dishwasher motor not turning lower spray arm and 71 fault code heater control turned off program, heater test ok heater at approximately 7 amp draw, test ok after self diagnostics. And installed new washmotor assembly W11124384 (Pump Motor Wash) . Dishwasher working at this time.; Job Completed.

Isidore A.

kitchenaid refrigerator KBSN602ESS01 Found that refrigerator to tall for location in kitchen, test operation of door ok note can’t raise level legs. Refrigerator ok at this time. Customer needs to contact contractor to change cabinet or ceiling height.; Job Completed.

Isidore A.

KITCHENAID REFRIGERATOR KSSC36FMS01 Removed old ice maker and installed new ice maker WPW10277450 (ICEMAKER) test fill ok. Ice maker working at this time.

Aaron B.

ge washer GTW220ACK3WW Unit drain pump is Seized up , needs a new one ordered parts; ordrng 1 WH23X24178 (DRAIN PUMP), Replaced the drain pump tested ops no leaks now.

Aaron B.

whhirlpool refrigerator WRT518SZFW00 Check the unit out found the fresh food door needs to be shimmed upward to seal up the unit also to heat up the gasket and seal up the gap’s that were in the door gasket unit is working as designed; Job Completed.

Aaron B.

maytag washer MVWX655DW1 To repair this unit need new belt , shield and actuator ordered parts ; ordrng 1 W10913953 (actuator) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield), Replaced the gear case and all of the rest of the parts , calibrated unit is working correct now ops normal

Jesus C.

maytag refrigerator MFI2569YEM0 Customer states that unit is leaking from bottom. Checked unit and found the unit building ice on bottom of freezer. Gave customer and approved. Pulled unit out and removed back cover. Removed duct bill and installed new drain kit. Assembled unit and placed back in cabinet. Removed door and drawers removed all ice build up and defrosted evaporator. Assembled unit and tested. Unit is woking as design. Customer paid for labor and call. Customer did not want gaskets replaced at the moment.;

Jesus C.

KITCHENAID REFRIGERATOR KRFF707ESS01 Customer states that unit is not making ice. Checked unit and found the evaporator iced up. Removed drawers and defrosted all ice. Repositioned thermistor and held it with a zip tie. Assembled unit and tested. Unit is now working as designed.

Jesus C.

whirlpool freezer WRT541SZDW00 Customer states that unit door is not closing properly. Checked unit and found the left upper side fridge door not closing. Removed lower bracket and placed washer. Also adjusted door and heated gasket to conform to unit. Sealed the liner on both compartments and tested heating element. Unit is now working as design; Job Completed.

Hector Z.

KITCHENAID OVEN KEMS379BSS00 Customer states oven not heating properly. Calculated oven average temperature. When the oven was set at 350 deg the average was 354 deg. Found nothing wrong with the oven. Tested okay

Hector Z.

kitchenaid refrigerator KSC24C8EYY03 According to the customer he has a service contract with the KitchenAid. He is call the service contract Co. to update the information.; Job Completed.

Patrick C.

WHIRLPOOL REFRIGERATOR WRT519SZDW02 Found customer having cooling issues with the unit. The evap has a leak. Needs to be replaced ; ordrng 1 W10836706 (evaporator), Removed and replaced evap. Vacuumed and recharged. Took the whole charge. Air started to chill ; used 1 FREON R134 (4.0 OZ)

Patrick C.

maytag washer MVWB865GW Found the customer having a constant drip from the dispenser drawer. Valve must not be shutting all the way. Never fills up the tub. Removed and replaced drawer W10919352 (Drawer)and valveW11172234 (Water Valve Housing) . Calibrated and tested unit. All ops checked good ; Job Complete

Patrick C.

whirlpool washer WTW4816FW1 Found the unit doing the same issues as last time. The unit worked for 3 weeks now is failing. It fills to the top of basket then drains the water out. Has on aut sense and not big loads. The errors stored are long and no fill and stuck key. Need to replaced harness with the control. ; ordrng 1 W10736239 (harns-wire), When I arrived customer stated unit had over filled. I checked pressure hose and it was off. I must’ve not connected. No water damage found. Removed and re0laced part and tested unit. It cut water level off little past half way and started to wash. Customer concerned on that water level but once I flipped switch to deep water wash it filled to its highest. Explained water level is normal and all water parts have been replaced ; Job Completed.

Billy J.

maytag washer MVWC565FW1 Upon arrival customer stated unit not draining I checked unit for error codes there was none I put unit threw diagnosis and went threw all functions as but did not drain out all water only half put unit on manual drain and was able to drain out the rest but unit was still shutting off drain pump removed W10876600 (PUMP-WATER) and replaced control W11162438 (CNTRL); Job Completed.

Billy J.

whirlpool refrigerator WRS325FDAM Upon arrival main led light burnt out removed and replaced lights WPW10515058 (LIGHT) retested job complete

Billy J.

whirlpool refrigerator WRX988SIBM03 Upon arrival customer stated that all lights on top of unit are dim and barely come on per techsheet I beleive that circuit is tied into the led lighting control on inverter box tried to perform a factory reset and nothing also freezer light is out as well6618054286 W10830288 W11126053 never received inverter box ; ordrng 1 W10830288 (cntrl-elec) and 1 W11126053 (module), Upon arrival removed and replaced freezer light retested job complete.

Bryan D.

WHIRLPOOL DRYER GGW9250SU0 Upon arrival customer states dryer is making loud screeching noise. Started dryer heard noise inspected unit unit needs a dryer repair kit. One in truck stock is missing a wheel. Ordering dryer repair kit; ordrng 1 4392067 (dryer repair kit), Removed all wheels and drive belt. Replaced with dryer repair kit. Customer approves repair At this time. No dents dings or scratches caused by tech.

Bryan D.

WHIRLPOOL DISHWASHER KUDS01FLSS6 Unit door just drops with upon opening. Inspected unit found both springs on the sides are bad. Ordering new springs. Quoted and also ordering door links just Incase they are needed. ; ordrng 2 8194001 (LINK )s and 2 WP8270182 (spring)s, Pulled dishwasher found links were what was causing the problem. Removed and replaced the links. Reinstalled dishwasher tested unit. Unit is functioning as designed. Customer approves of repair at this time. No dents dings or scratches caused by tech ; Job Completed.

Dane K.

ge washer GTW460ASJ4WW Unit is very loud during spin and sounds like bearing is bad also drain pump is not pumping water out properly. Needs gearcase and pump. ; ordrng 1 WH23X27574 (DRAIN PUMP) and 1 WH38X27335 (GEARCASE)

Erick S.

GE WASHER GTW460ASJWW On arrival unit was making noise in spin cycle. Found drain pump loud. Removed and replaced drain pump and tested unit. Unit functions normal now; Job completed.

Erick S.

jennair dishwasher KUDE70FVPA3 Customers garbage disposal not working. Closed garbage disposal in garbage disposal is not functioning. All I did was hook dishwasher up Two garbage disposal and punch out the plug on the drain port in disposal. Did nothing to affect the functioning of the garbage disposal. Job completed.

Erick S.

whirlpool refrigerator WSF26C3EXF01 Install control and motor and now ice maker motor is Turning however unit stopped making ice. No voltage at icemaker. No voltage at ice level sensor. No voltage leaving control board to ice level sensor. Unit needs a new control board; rqstng P&A on 1 W11088499 (CONTROL), Installed control board and tested unit. Unit functions normal; Job Completed

Erick S.

GE OVEN PD9685P1SS Upon arrival of the touchpad would not react to the tax except for the cancel button. Unit needs touchpad; ordrng 1 WB27T11200 (glass touch asm (ss)), Removed and replaced touchpad and tested unit. Unit functions normal now

Erick S.

whirlpool refrigerator WRX735SDBM On arrival unit would not make ice and was in Boise when dispensed water. Removed and replaced ice maker and water valve and tested unit. Unit functions normal; Job Completed. Used W10882923 (Icemaker) and a WPW10349187 (VALVE)

Dane K.

whirlpool refrigerator WRS576FIDM Upon arrival the unit was not making ice. Removed and replaced ice maker W10873791 (ICEMAKER) tested unit. Unit functions normal; Job Complete

Erick S.

WHIRLPOOL REFRIGERATOR WRX988SIBM Cycled unit and found compressor pulling low amp draw indicating low charge and feeezer not cool correctly. Found frost evap full of frost causing no air flow to rc. Tested through diagnostics and found evap fan not running. Fan will also need to be replaced; ordrng 1 WPW10143759 (dryer),nit unplugged for 24hrs. Installed new parts on unit,Reopened it back on and ran tests. It passed all tests with no errors. Compressor is running st correct amp draw. Unit tested normal ops. Job complete

Erick S.

MAYTAG WASHER MVWX655DW1 Found unit getting voltage but moan board not responding causing it not to power on. Repalced control W11116592 (CNTRL) . Retested and it now powers on and it passed diagnostics testing. Job completed

Erick S.

whirlpool refrigerator WRF767SDEM Found evap frosted over causing no airflow to rc. Poor cooling causing it not to make ice as well. Unit will need new fan assembly and main board replaced; ordrng 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire), Defrosted evap. Replaced parts. Retested it and unit is now cooling in both compartments job completed

Erick S.

maytag washer MVWB835DW3 Cycled uni and unit passed all diagnostics testing with no error. Did find customer using non HE soap which maybe causing suds and unit not to go into final spin. Instructed customer on proper loading,soaps usage , and additional functions. Job completed

Erick S.

whirlpool range WFG515S0ES1 Called techline and spoke with sterling. Ran through diagnostics and at the time of service unit is operating correctly. Issue unit will preaheat but will not re ignite when temp lowers. Per sterling metal on bracket or tube maybe be expanding and ground is being lost. Recommending to replaced tube and ignitor.; ordrng 1 WP9758078 (burnr-oven) and 1 WP9758079 (igntr-oven), Installed new parts on unit. Retested it snd it passed all tests with no errors. Job completed.

Erick S.

maytag washer MVWC565FW0 Unt has main board error causing It not finishe wash. Unt will need new main board; ordrng 1 W11116594 (cntrl-elec), Installed new part on unit. Retested it through test diagnostics and it passed all tests with no errors. Job complete

Enrique R.

whirlpool refrigerator WRS325SDHZ01 unit not cooling correctly . In diagnostics found the defrost heater not turning on . Control not providing voltage to defrost system components . I will need to replace the central electric and evaporator wire harness . ; ordrng 1 W10911770 (WIRE HARNESS ) and 1 W11174836 (CENTRAL ELECTRIC ), Replaced the central electric and wire harness . All functions checked normal at time of service . No leaks . ; Job Completed.

Enrique R.

whirlpool refrigerator WRX735SDBM00 Unit not dispensing water , not making ice . I checked the water supply ( pressure ok ) . The customer replaced the filter . The UI displaying replace filter . I called techline , spoke with Kevin . File#7722782048 . We diagnosed all the components . Inlet valve works ok . Temperature in RC 33 degrees . Kevin suggested to have the customer disconnect the unit to defrost the water tube . I will need the parts on the list . UI displaying icons partially .; ordrng 1 W10753488 (reservoir) and 1 WPW10521642 (cntrl-elec), Replaced the reservoir assembly and control ( UI ) . I tested the water dispenser . With the filter in the casing , it didn’t dispensed water . Tested the unit with bypass cap , found water dispensing correctly . The customer will install new filter . All functions checked normal at time of service . No leaks .