Local Reviews
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William L.
WHIRLPOOL REFRIGERATOR KRFC302ESS00 Found water filter not seated properly, reseated water filter, opened water valve at wall, water flow tested ok
Kevin M.
WHIRLPOOL DRYER WGD8000DW1 Unit making loud noise during operation and taking a long time to dry. I found worn idler pulley and rollers causing noise and failed gas coils causing long dry times. Removed and replaced gas coils and dryer repair kit. Tested unit. All tests good. ; used 1 279834 (2 COIL GAS VALVE SET)
Kevin M.
whirlpool refrigerator WRS325FDAM04 Unit has slow ice production and led modules are not lighting up. I found out of range thermistor on ice maker assy and burnt out led module in freezer. Removed and replaced ice maker and led module. Cycled ice maker. All tests good. ; used 1 WPW10300022 (ICEMAKER), and 1 WPW10515057 (MODULE)
Kevin M.
whirlpool dryer WGD7500GW0 Door popping open during use and unit taking a long time to dry. Found worn door catch causing door to pop open. Found broken blower wheel causing long dry times. Removed and replaced blower wheel, motor, and door catch. Tested unit. All tests good.
Kevin M.
whirlpool refrigerator WRX988SIBM00 Freezer door gasket has fallen out of liner and is not sealing. Removed and replaced freezer door gasket. Tested unit. All tests good
Kevin M.
whirlpool refrigerator WSF26C3EXW01 Unit has lost Freon from last repair. I used UV light and found traces of UV in drain pan. I checked evaporator but didn’t see anything. If there is UV in drain pan leak has to be in evaporator. Also found fill lines from fill valve are leaking. Ordering fill lines and evaporator. Allow 3 hours, tight area; rqstng P&A on 1 WP2188822 (evaporator) and 1 WPW10238092 (tube-water) and 1 WPW10279882 (tube-water) and 1 WPW10279884 (tube-water), Removed and replaced fill lines and evaporator. Vacuumed system down and charged with 5.0oz of Freon. Tested unit. All tests good. ; used 1 134A (134A 5.0OZ)
Daniel P.
WHIRLPOOL RANGE WOD51EC0AS05 Double Range oven liner damaged due to aluminum foil , found damaged liner non serviceable part. Referred customer back to wpl service.
Daniel P.
WHIRLPOOL REFRIGERATOR WRT314TFDW00 Refrigerator frosting up , found ff door not closing properly due to foam spacer used during delivery taped to bottom of door preventing door from closing, removed , heat treated gasket verified proper closing all ok call completed.
Tyler F.
WHIRLPOOL REFRIGERATOR WRF555SDFZ02 Refrigerator icemaker not making ice found failed icemaker replaced and tested all ok call completed.; used 1 WPW10300024 (ICEMAKER)
Daniel P.
MAYTAG REFRIGERATOR MFI2570FEZ05 refrigerator icemaker not making ice , found bail arm detached and stuck in off position repaired and tested , verified icemaker cycling , and dispenser working all ok call completed.
Daniel P.
WHIRLPOOL REFRIGERATOR EC3JHAXRL13 refrigerator leaking, found broken tank line , repaired with connector, charged only labor recall similar issue call completed.
Tyler F.
WHIRLPOOL WASHER WFW92HEFW0 unit is still leaving clothes wet at end of cycle and door lock doesn’t always lock. Found error code for latch. Ordering latch and main control. Control out of stock but show 2 at ars.; rqstng P&A on 1 W11201293 (ELEC CNTRL) and 1 WPW10443885 (door lock), Removed and replaced latch and per service pointer for wet clothes replaced main control. Tested all works good at this time.
Tyler F.
MAYTAG WASHER MVWB950YW1 Unit keeps giving UL error code for unbalanced loads. Checked for error codes and checked suspension. Cycle tested unit. Found basket is popping when in spin cycle. Ordering basket in stock. Basket is covered under warranty customer to pay service call and labor.; ordrng 1 W10549509 (basket), Removed and replaced basket. Basket is covered under warranty customer to paid service call and labor. Tested all works good at this time.
Tyler F.
kitchenaid refrigerator unit has been leaking for a year. Unit is not hooked up to water so leak is from defrost cycle. Unit has a cracked drain pan. Ordering drain pan in stock.; ordrng 1 W10714793 (tray-evap), Filled drain pan checked for leaks. No leaks. Found water lines under drain tube which may have caused leak. Fixed and tested no leaks at this time
Tyler F.
whirlpool refrigerator WRT134TFDW00 unit is not cooling in both compartments. Unit has a sealed system leak. Ordering compressor and evaporator in stock. ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor), Removed and replaced dryer compressor and evaporator. Vacuumed system and charged with Freon. Tested all works good at this time. used 5 134A (REFRIGERANT ), and 1 AF1200 (TUBE EXTENSION)
Tyler F.
kitchenaid microwave KOCE500ESS06 Customer still thinks that the microwave takes too long to heat items. Test from tech sheet shows that unit is heating properly. Customer is used to a countertop microwave. Explained to customer that the countertop and above range microwave are more powerful units and have less safety sensors than the in wall units. Also explained that the unit is not capable of partially heating it either works or it doesn’t. There is no repair that would make the unit heat faster. The wattage use is less than the countertop units. Called trade partner team and documented file number 7722889977. Told customer if her daughter has any questions she can call kitchen aid customer service
Tyler F.
whirlpool refrigerator WRF993FIFM00 Customer states unit is leaking water. Found evaporator is frozen. Found control board is not current version. Ordering control not in stock. Customer to defrost unit.; ordrng 1 W11169503 (ELEC CNTRL), Removed and replaced main control board tested all works good at this time
Steven W.
KITCHENAID DISHWASHER KUDS35FXBL5 Ran diagnostics. Had 10-1, 6-6 error codes. Dispenser wax motor measures 1.8 K ohms. . Needs control, dispenser; ordrng 1 W10479761 (cntrl-elec) and 1 WPW10292152 (parts-misc) and 1 WPW10304408 (dispenser), Replaced dispenser, control, installed missing brackets, corrected drain/ water line routing. Ran diagnostics- ok. Fills, washes, drains, rinses, dries properly. Advised to have air gap installed by plumber. Advised to purge hot water line before starting, use rinse aid. Complete.
Steven W.
kitchenaid refrigerator KRFF707ESS01 Found RC evaporator iced up, condenser clogged. Cleaned condenser. Needs fan kit, support. Unit needs to be completely defrosted 24 hours before service. ordrng 1 W11033168 (harns-wire) and 1 WPW10389152 (support), Replaced RC evaporator fan/ harness, support. Used foil tape, zip tie to fasten thermistor to evaporator. Unit is cooling properly at this time. Advised to allow 24 hours for temps to stabilize. Complete.
Steven W.
whirlpool refrigerator WRX735SDBM03 Found poor water flow. Tested its bypass cap. Filter is ok. Has saddle valve. Advised to call plumber to install full- flow valve. Pantry door, FC not closing properly. Pantry, FC brackets out of alignment . Needs pantry brackets, gasket( compressed ), FC brackets.; rqstng P&A on 1 W10666363 (bracket) and 1 W11093713 (BRACKET) and 2 WPW10120018 (slide rail (frz))s and 1 WPW10330991 (bracket) and 1 WPW10330993 (bracket) 9/11/18 9:58: SW there 9/11 TUE, 8:40 to 9:54, Replaced pantry brackets, FC slides, brackets. Customer unhappy with FC left door gap. No adjustment on FC door. Cosmetic issues have 30 day warrenty only. Unit is cooling properly, working as designed. Complete.;
Isidore A.
whirlpool refrigerator KRSC503ESS00 Found fresh food section has frozen over evaporator ordering fan scroll W11098695 and thermistor W10902214. Ice maker breaking apart customers states pieces in ice verified ice maker W10873791 tray broken missing pieces ; rqstng P&A on 1 W10873791 (icemaker 46.66, 89.87) and 1 W10902214 (thermistor 22.70, 49.38) and 1 W11098695 (fan-scroll 53.59, 116.72), Removed fan scroll cover and fan scroll found defrost drain plugged, cleared drain. Removed and installed new thermistor kit. Installed new scroll fan and cover. Removed old ice maker and installed new ice maker. Test for fill ok refrigerator working at this time. Customer advised to let refrigerator get stabilized 24hours at least.
Isidore A.
whirlpool refrigerator WRS571CIDW01 Found freezer door gasket WPW10355585 deformed allowing air inside top right corner, ice maker W10873791 full of ice not completing cycle. Found also damper W11164593 making noise parts ordered; ordrng 1 W10873791 (icemaker) and 1 W11164593 (AIR DIFFUSER DAMPER) and 1 WPW10355585 (gasket-fip) Sr 7722608480 removed ice bin cover and diffuser cover, removed ice maker and installed new ice maker and reinstalled ice bin cover, test ok fill. Removed diffuser and installed new diffuser and cover test ok no noise. Freezer door gasket wrong color grey white not shown ordering biege WPW10247885 on chance that it’s white no other biege parts. Sr 7722608480 removed ice bin cover and diffuser cover, removed ice maker and installed new ice maker and reinstalled ice bin cover, test ok fill. Removed diffuser and installed new diffuser and cover test ok no noise. Freezer door gasket wrong color grey white not shown ordering biege WPW10247885 on chance that it’s w
Cesar H.
ge washer GTW330ASK1WW Lint in pump very small amount but it stoped the drain pump from spinning cleared and unit tested good ; Job Complete
Cesar H.
BOSCH DISHWASHER SHX68T55UC/02 Mid spray arm came off was able to simply reattach it unit tested good ; Job Complete
Cesar H.
FRIGIDAIRE REFRIGERATOR FFHS2322MBMA Broken gears on bucket not allowing to motor to dispense ice ; ordrng 1 241860803 (ice container asm), Referred customer to customer service regarding ice bucket assembly.
Cesar H.
MAYTAG WASHER MVWX655DW1 Found solenoid on valve not fully seated causing valve to leak has a slow drip. Fully seated solenoid and stoped leak ; Job complete.
Cesar H.
amana dryer NGD4700YQ1 Found failed timer no voltage to ignitor from timer out of red wire. All fuses ohm good timer motor runs timer has 120v ; ordrng 1 WPW10436302 (timer) Replaced timer unit tested good ; Job Complete
Cesar H.
frigidaire oven FFMV1645TS Found open 20 amp fuse no shorts found replaced fuse and all tested good ; used 1 5304509451 (FUSE)
Francisco S.
HWIRLPOOL WINE COOLER JUW24FRERS00 stated he felt heat near the unit. He was referring to floor being a bit warm to the touch. Informed customer this is normal as his wine cooler is installed in his counter and it has a condenser and condenser fan that vents towards the front of the unit therefore his flower gets a little warm.; Job complete.
Francisco S.
whirlpool washer MVWC565FW1 Checked unit found no error codes. Entered manual diagnostic and tested fill, agitation,drain and spin unit is working as intended. Only thing I found was drain hose not installed properly. Adjusted depth to no more than 4 1/2 inches. Customer stated her daughters clothes were dirty after cycle. Documented on sd quick pics. Customer unsatisfied with how long unit takes to complete a cycle and also with the amount of water unit uses to wash. I informed customer that is how this washing machines works. She insisted that she as not satisfied therefore I referred her back to wpl customer service.
Francisco S.
whirlpool dishwasher WDT730PAHZ0 Checked unit retrieved error code 6-4. After further inspecting unit found customer dropped 2 spoons underneath float switch turning off power to inlet water valve. Removed obstruction tested ops, unit working as designed.; Job Complete
Francisco S.
jennair refrigerator JUD24FRERS00 Customer stated unit was making abnormal noise inside drawer. customer has been pulling up on handle to make noise go away. Upon arrival I entered diagnostics and activated evap fan motors, compressor and cond fan motor found no abnormal noise. Proceeded to perform a forced defrost cycle successfully with no abnormal noise. Asked customer to monitor unit and report if noise continues.; Job Completed.
Francisco S.
whirlpool rerfigerator WRS312SNHM00 Customer stated they are having warm temps in ffc. Inspected temp in ffc it was at 45 degrees. Tested with thermocouple on water bottle. Checked air return no frost build up evap fan working and I have good air flow on damper area. Only thing I found was her FC tightly packed not allowing air to circulate properly. Also found Gatorade bottle obstructing return vent. Contacted wpl tech line. They advised to re arrange food to prevent air flow issues. Informed cx she was not happy and said she has thrown away a lot of food. And that she wanted a new unit. I informed her I am unable to make that call and referred her to wpl cx service
Francisco S.
whirlpool washer MVWC565FW1 Customer stated unit is not spinning her clothes out at times. Entered diagnostics retrieved error codes and found F0 E2 over suds condition detected. Inspected pressure hose it is fine. Completed is using too much detergent. Educated completed on detergent use. Cleared code, calibrated unit and it is working as intended.; Job Completed.
Francisco S.
amana dryer NGD4500VQ0 Checked unit found noise as drum tumbled. Unit needed a repair kit. Removed and replaced parts listed, cleaned out lint on unit, tested ops unit now working properly.; used 1 4392065 (DRYER REPAIR KIT)
Aaron B.
WHIRLPOOL REFRIGERATOR KFIV29PCMS00 Bad ice maker replaced WPW10764668 tested ops unit filled , and will make ice ops normal now; Job Completed.
Aaron B.
kitchenaid refrigerator KRFC302ESS00 Unit center French piece needs to be replaced bracket cover hinge piece is busted , the other complaint is the French doors cabinet depth not equal due to gaskets one is not expended out as much as the other , advise the customer the unit is healing could correct it is a cosmetic issue which is past for 90 days to correct any Cosmetic issues door gaskets are in great working condition and our ceiling correct ordered the center French piece because that is broken or parts showing the door gasket is on quick pics; ordrng 1 W11177238 (CENTER MULLION ) Replaced the French Center mullion door piece tested operations unit is working as designed.
Aaron B.
kitchenaid refrigerator KRFC302ESS00 Unit ice maker is jammed not making ice , ordered parts ; ordrng 1 W10420083 (valve) and 1 W10886931 (icemaker), Replace the icemaker assembly tested operations unit filled up operating normal as of now.
Aaron B.
maytag dryer MHWZ400TQ02 Front door spring clamp was off of the doors reinstalled spring and in stall door back to the factory settings tested operations unit is working as designed advised customer might be due to overloading no part malfunctioning that I can see though
Aaron B.
WHIRLPOOL WASHER NTW4600VQ1 Unit agitator upper dogs were stripped causing full loads to not clean correct , replaced, tested operations normal now ; used 1 80040 (AGITATOR DOGS)
Aaron B.
WHIRLOOL OVEN KSGG700EBS1 Checked operations calibrated oven to 350° after 30 minutes of run time unit is set to 350° and is accurate now.
Jesus C.
kitchenaid refrigerator KBSN608ESS00 Customer states that unit icemaker not working. Checked unit and cycled icemaker. Icemaker cycled just fine. Found the water not connected to unit from home. Unit is working as designed.
Jesus C.
WHIRLPOOL REFRIGERATOR MAH6500AWW Customer states that unit noise. Checked unit and found the rear bearing making noise. Customer is buying a new unit
Jesus C.
whirlpool dishwasher WDT730PAHZ0 Customer states that unit is leaking. Checked unit and ran diagnostics no error codes. Found the hose with a small leak. Ordering part.; ordrng 1 WPW10545278 (hose-drain), Installed new hose and ran diagnostics. No leaks detected.
Jesus C.
whirlpool refrigerator WRT541SZDW00 Customer states that unit door it's not closing. Checked unit and found door not fully closing. Raise the front feet and door is now closing. Unit is now woking as designed; Job Completed.
Jesus C.
kitchenaid dishwasher KDTE334GPS0 Customer states that unit upper rack came off. Checked unit and found the left side track weld broke. Removed rack and pulled unit. Placed skid in floor and pulled unit out. Removed tracks and installed new rack W11259786 (Track)s. Placed rack back and ran diagnostics. Unit is woking as design
Jesus C.
whirlpool refrigerator WRT549SZDM01 Customer states that unit is leaking water on freezer compartment. Checked unit and found the icemaker fill tube not in place. Removed icemaker and placed fill tube in the proper position. Cycle unit and it’s not longer leaking. Unit is woking as design.; Job Complete
Hector Z.
whirlpool refrigerator WRF540CWBW01 Refrigerator not cooling. Checked unit and found burn out compressor. ordrng 1 WPW10507886 (compressor),Replaced compressor. Tested ok.; Job complete
Hector Z.
KITCHENAID REFRIGERATOR KRFC300EBS00 Customer states refrigerator making noises. Checked unit and found noisy damper control. Replaced WPW10594329 (CONTROL) and tested ok.; Job Completed.
Michael M.
maytag washer MVWC416FW1 Broken agitator. Removed and replaced agitator W10836692 (AGITATOR) and installed updated hardware. Unit operates as intended job complete.
Michael M.
maytag oven MGR8700DS0 Customer states “it does nothing” Bake element will ignite but broil ignitor will not. Replaced igniter and unit now ops as intended job complete. Used WPW10324262 (IGNTR-OVEN)
Michael M.
whirlpool refrigerator MZD2752GRB Customer states ice maker stopped making ice but started again shortly after placing service call.Tech found ice maker had frozen cubes in mold. Bailing arm was not properly seated into ice maker, installed arm and Harvested ice cubes and mold filled with water. Dispenser pad and chute door are all firm and secure. No issues found with dispensing system. Advised customer that freezer temps need to be between 0°-10° and customer states her husband left freezer door opened. Unit ops as intended with no issues job complete.
Michael M.
WHIRLPOOL REFRIGERATOR WRS325SDHZ00 Customer states no water from dispenser or ice for a few weeks. Found no water flow from dispenser but valve hums. Removed unit and found pinched water line. Secured inlet line and unit now dispenses water. Ice maker cycled and filled. Unit ops as intended job complete
Michael M.
whirlpool washer WFW75HEFW0 Customer states unit stopped mid cycle and door is locked. Plug unit in and drain pump turns on but door remains latched. Removed top panel and unlatched door. F9E1- long drain. F0E1- load detected during wash cycle. Found garden hose connected to drain pipe was pinched. Advised customer of issue and recommended stand pipe 36” minHeight and to let drain into a barrel and then drain as customer desires as to not damage unit. Unit ops as intended.
Patrick C.
FRIGIDAIRE DISHWASHER FBD2400KW12B Removed and replaced parts. Tested unit. All ops checked good
Patrick C.
MAYTAG WASHER MVWB835DW3 Customer having issues with the water not filling so clothes don’t wash. Checked errors and found long fill and inlet water temp issue. Checked valve, and found the hot solenoid not working properly. Doesn’t open up to allow water in. Removed and replaced valve W11172234 (valve). Calibrated and ran auto test. All ops checked good
Patrick C.
kitchenaid dishwasher KDPE234GPS0 Found customer with a heat dry issue. Checked errors and found 7-1 heater error. Checked connections and one of the blue wires to thermal fuse loose. Reconnected and secured. Tested unit. All ops checked good
Raymond H.
JENNAIR MICROWAVE JMW3430DS01 Upon arrival unit had stuck shorted key fault. Replace console W11236885 (console) and tested unit unit functions as designed.
Raymond H.
WHIRLPOOL WASHER WDT780SAEM1 Upon arrival RC not cold. Inspected and found diffuser not opening, have voltage at diffuser, also found thermistor out of range. Quoted customer on repair customer approved, ordrng 1 WP2188819 (thermistor) Replaced thermistor and diffuser, tested unit unit functions as designed.
Raymond H.
whirlpool washer WDT780SAEM1 Upon arrival cx complaint was dishwasher rack wheels were broken. Found they were indeed broken. Quoted customer for repair customer approved. ordrng 4 W10195416V (dish rack wheel)s and 2 W10712395 (adjuster)s and 2 WPW10250160 (clip)s, Replaced adjuster and wheels. Tested unit. Unit functions as designed.
Raymond H.
WHIRLPOOL REFRIGERATOR WRF954CIHZ00 Upon arrival cx complaint was unit making a humming sound that would end when you opened any doors. Entered diagnostic mode and operated all fans, valves switches, also ran compressor speed test to max speed, no irregular sounds heard. Contacted Rick SR 7722922467 and discussed, was told unit operating as designed. Instructed cx on proper use and care of unit.
Billy J.
KITCHENAID REFRIGERATOR KRFC704FSS00 unit won’t dispense ice tested just makes knocking noise removed and replaced motor still knocking sounds like it’s kicking ice bucket up will try changing and ordering ice bucket cooling and making ice for now W10910401 W11228132 ; ordrng 1 SHAFT (SHAFT) and 1 W10910401 (ice-contnr), Removed and replaced both parts retested job complete
Billy J.
WHIRLPOOL REFRIGERATOR WRT541SZDW00 Upon arrival door not sealing correctly doors causing major air leaks had to remove both doors adjust hindges so door seals properly applied heat gun to gasket retested job complete.
Billy J.
kitchenaid refrigerator KRFC704FSS00 Upon arrival, removed and replaced icemaker w10908391 (Icemaker). tested unit, icemaker cycled ok.
Billy J.
whirlpool washer WTW8500DW3 F3 e2 f8e1 f0 e4 f2e1 f3e2 W11165546 apon arrival 6618775488 upon arrival hot water solenoid was not opening tested unit found unit needs new valve; ordrng 1 VALVE (VALVE), Removed and replaced valve retested job complete no error codes on machine.
Billy J.
MAYTAG WASHER MVWB765FW1 unit not filling found unit had bad water valve and bad control. I ran diognosis and ran test 1 and 2 but valves would not open checked water supply its good orderingw111722234; ordrng 1 VALVE (VALVE), removed and replaced main valve retested job complete no error codes on machine.
Bryan D.
jennair refrigerator JFC2290REM00 condensation is building up along fridge floor. Humidity control was turned on. Inspected Mullen rail and found that wires were sticking out in the back not installed correctly. Inspected wires. Mullen needs to be replaced wires are broken. Ordering parts. ordrng 1 W11177238 (RAIL-MULLN), Removed and replaced mullin rail. Unit is functioning as designed. No dents d8ngsnor scratches caused by tech.
Bryan D.
kitchenaid refrigerator KFIS29PBMS00 There is ice build up along freezer floor and dripping onto floor. Inspected unit. All fans are running. Found that fc evaps drain is clogged. Removed drain tube from behind ran hot water through drain tube removed all debris and ice. Cleared drain from inside freezer with steamer and hot water. Units now functioning as designed. All drains are clear. Customer approves repair at this time. No dents dings or scratches caused by tech.
Bryan D.
WHIRLPOOL FREEZER WRT518SZFM00 water is leaking from ice maker. Inspected unit. Found a half inch gap from fill tube to ice maker. Ice maker needs fill extension 2171943 (TUBE-INLET). Removed old inlet tube and cut new one to proper size. Jump started ice maker. Ice maker cycled and filled no water leaked. Removed all ice from previous leaks. Customer approves of repair at this time. No dents dings or scratches caused by tech.
Bryan D.
WHIRLPOOL WASHER MVWB765FW0 loud grinding during agitation. Tested unit in diagnostics. Got locked rotor error code. Rotor is locked. Replacing rotor and gearcase. Did not reschedule due to part availability ; ordrng 1 W11260238 (ROTOR) Removed and replaced rotor. Noise is gone. Confirmed with cx that noise is gone twice. Cx started he was calling his attorney cause how long it took to get him scheduled. Cx approves repair.
Dane K.
KITCHENAID REFRIGERATOR KFCS22EVMS8 upon arrival the customer complaint with his food freezing in the fresh food compartment. Ran dampener test and dampener opened and closed normally. Checked fresh food thermostat and fresh food thermostat was in range. Checked freezer thermostat and freezer thermostat was out of range. Unit would also not dispense water. Found water reservoir a solid block of ice. Customer needs new freezer thermostat and new water reservoir; rqstng P&A on 1 12002023 (reservoir) and 1 W10316760 (thermistor), Removed and replaced water reservoir and through Mr. and tested unit. Unit functions normal now.
Dane K.
MAYTAG REFRIGERATOR MF12269DRH Upon arrival unit was not making ice. Found unit with 40 icemaker and noisy water valve. Removed and replaced water valve and icemaker W10882923 (ice maker) WPW10312696 (VALVE-INLT) and tested unit. Unit functions normal now.
Dane K.
ge range RGB508PEF2WH Upon arrival door would not close properly. Found gasket deformed and chewed. Removed and replaced gasket and tested unit. Unit functions normal now; used 1 WB35X21191 (GASKET)
Dane K.
FRIGIDAIRE REFRIGERATOR LFTR1814LWK I’m on arrival of the unit was not cooling. And it had no frost pattern on evaporator. Customer had a saddle valve installed on suction tube sale system. Building it up with frost pattern return.;
Dane K.
KITCHENAID REFRIGERATOR KSC24C8EYY02 Call arrival of the unit was not cooling. Found fresh food evaporator had popped a hole cost of the freezer and fresh food to be completely hot. Compressor was pumping air and noncondensible’s and making a very crazy sound. Unit needs new fresh food evaporator and compressor; ordrng 1 W10309988 (compressor) and 1 WPW10643261 (evaporator), Remove and replace compressor and evaporator and tested unit. Unit functions normal.
Dane K.
WHIRLPOOL FREEZER WZC3115DW00 Upon arrival the unit was not cooling. Evaporator fan was running but compressor was not. Found start device burned out. Removed and replaced start device and tested unit. Unit functions normal now ; used 1 8201786 (START DEVICE,COMBO)
Dane K.
hot point oven RGB532BEA4WH Upon arrival the unit would not bake. Found a igniter not glowing. Removed and replaced igniter kit and tested unit. Unit functions normal now; used 1 12400035 (IGNITER,OVEN)
George Y.
MAYTAG DRYER MGDB835DW4 Found dryer making exexively sound bad blower wheel ok to order parts . Office call customer wen part in .; ordrng 1 WP697772 (wheel),Found back 2 wheels no grease relube 6 wheels retested check out ok complete. No dents or dings cause by tech
George Y.
WHIRLPOOL DRYER WHD5090GWO Found dryer error fo1 bad main relay need to change out customer board ok to order part. Installed new control board tested check out ok complete. No dents or dings cause by tech.
George Y.
WHIRLPOOL MICROWAVE WMH73521CS6 Found microhood display blank un plug unit 30seconds retested checking ok tried it out several times testing ok complete. No dents or dings cause by tech.
George Y.
WHIRLPOOL DISHWASHER WDF520PADB7 Upon arrival, removed and replaced the Harness, tested unit, unit testing ok instruct customer to double check for some debree in drain pump instruct to keep clear, everithing checking ok. No dents or dings cause by tech.; used 1 W11227372 (HARNS-WIRE)
George Y.
KITCHENAID REFRIGERATOR KRFC302ESS00 found refrigerator fresh food area freezing yogurts Top shelf area found bad jazz board need to replace ok to order part. Office to call customer wen part in.; ordrng 1 WPW10631452 (cntrl-elec), Installed part tested check out ok complete . No dents or dings cause by tech.
George Y.
WHIRLPOOL DISHWASHER WDT750SAHZ0 Found dishwasher rinse aid cover broken need to replace installed new dispenser retested check out ok complete. No dents or dings cause by tech
George Y.
kitchenaid dishwasher KDTE104DSSO Found dishwasherwith half a bar of jet dry dishes look clean Spoke to Dotson tech support put unit into diagnostics has error 7-1. 6-6 8-2 Unit draining ok unit detected cold water entering unit dishwasher hot water to long to heat advise customer to kick water temp up just a little or get a plumber to calabrate heat on water heater or run faucet first before filling dishwasher . Customer not happy with instructions customer very argumentative if customer would like get different tech for diagnose there is nothing wrong with unit customer error
George Y.
kitchenaid dishwasher KDTE254ESS2 Found dishwasher upper adjuster and track broken need to replace . Replaced parts tested check out ok complete. No dents or dings cause by tech. Used W11259785 (TRack) W11259786 (DescriptionTRACK) 2 WPW10546503 (ADJUSTER)s
Kenneth M.
KITCHENAID REFRIGERATOR KRFC704FPS00 Found unit with faulty ice maker. Ice maker cycles properly. But does not fill wi5 water. Valves are being energized and unit does dispense water. Ordering new ice maker. Rescheduled customer for Monday 9-10-18 ; ordrng 1 W10908391 (icemaker), Installed ice maker and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Kenneth M.
KITCHENAID REFRIGERATOR KBFC42FTS03 Found leak in sealed system. Unit running about -12 psi restriction. Ordering compressor and evap per techline. Unit will need a 4 job count. Quoted customer $1315.00 SVC and labor. Parts covered 12 year. Collected $115 via Check #801 Will collect $1200 on return visit. Rescheduled customer for a Tuesday 9-11-18SR#7722861205 - Rich; ordrng 1 W10195924 (evaporator) and 1 W10841139 (compressor), Installed evap and compressor and recharged system with 6.25 OZ of R134A refrigerant and tested unit. Unit is working properly. Vacuumed system down for 15 minutes then left off to see if any fluctuations in pressures occurred. Unit stayed in deep vacuum for 10 minutes. Frost pattern forming and freezer dropped 15 degrees before departure.
Enrique R.
whirlpool dishwasher WDF560SAFB2 Inspected a whirlpool dishwasher, unit not locking . I replaced the latch WPW10653840 (LATCH-DOOR) . Performed calibration . All functions checked normal at time of service . No leaks
Enrique R.
frigidaire refrigerator LFHB2751TF0 unit makes loud noise when fan motor kicks on . I found small piece of ice on the fan casing , blade was rubbing and making the noise . I removed the ice . Turned on and off the unit several times . I didn’t hear the noise . All functions checked normal at time of service
Enrique R.
maytag dryer MGDB855DC3 the unit was making loud noise . Installed new dryer repair kit 4392067 (DRYER REPAIR KIT) . All functions checked normal.
Enrique R.
AMANA DRYER NED4655EW1 ot heating . I found an open thermal cut off and thermal fuse . Replaced both parts . All functions checked normal at time of service . Used WP3392519 (FUSE-THRML) 279816 (THERMAL CUT OFF HI)
Enrique R.
whirlpool washer WTW5840BW0 unit very loud , not working correctly . I found broken gearcase . I Will also need the washplate and hub ; ordrng 1 W10528947 (drive hub kit), W11035747 (gearcase), 1 WPW10215115 (washplate), Replaced the gearcase, washplate and drive hub kit . Performed calibration , ran a quick wash cycle test . All functions checked normal . No leaks.
Enrique R.
maytag washer MVWX655DW1 the unit not completing the cycle . I found f7e5= shifter fault . Installed new shifter , truck stock . Performed calibration , ran a quick wash cycle test . All functions checked normal at time of service . No leaks . ; used 1 W10913953 (ACTUATOR)
Enrique R.
WHIRLPOOL WASHER WFW96HEAU0 I tested the washer on normal cycle , found no leaks . I started a heavy duty cycle with clothes in the machine . The unit is leaking between door and tub . I will need the bellow .; ordrng 1 WPW10237493 (bellow), Replaced the bellow and both clamps . All functions checked normal at time of service . No leaks
James M.
whirlpool microwave WMH2175XVQ Found unit with bad magnatron and diod. Quoted unit repairs and customer said they would go for a newer unit.
James M.
WHIRLPOOL DISHWASHER WDT780SAEM1 Fu Nd unit with error codes for stuck float switch and control issues. Cleared float switch and checked switched. Switch was good. Ordering new control.; ordrng 1 W10854221 (cntrl-elec), Customer stated that unit has worked much better since float switch was cleared. Installed new cntrl-elect and tested unit. Unit passed auto test and is functioning as intended. No dents, dings, or blemishes on or around unit caused by tech.
James M.
whirlpool dishwasher WDF130PAHT0 Dishes being wet at end of drying no cycle. Tested heater and found it to be working as intended (amp reading 9.1) unit does not have rinse aid despisers. Instructed customer about rinse aid options (tablets, manual addition, and purchasing rack mounted dispenser. Registered with Sterling via Techline. Techline agrees unit is functioning properly at this time
James M.
whirlpool dryer WGD96HEAW2 Unit making noise, needs dryer repair kit. Installed 4392067 (DRYER REPAIR KIT) and tested unit. Unit now functions as intended. No dents, dings, or blemishes on or around unit caused by tech.
Timothy J.
WHIRLPOOL WASHER WTW4855HW0 Back panel has a bur that digs into the base making a sound that is much different than you would expect. Sanded bur and placed a sound dampening material on the base to prevent reoccurrence. Tested unit. Unit sounds much better. ; Job Complete
Timothy J.
MAYTAG DRYER MGDB835DW4 The only thing I can get this unit to do is power on. After that there is no function. Light does not come on when door is open I had to try several combinations until I could get the unit to enter diagnostics. Unit showing an 2-1(stuck key),6-3,(com error[UI])4-3(restricted airflow). Currently the unit is not plugged in to the wall duct. Unit needs a new UI. Instructed customer that vent restrictions are an environment issue and is not covered by the manufacturer warranty. Duct maintenance is the responsibility of the owner (the person who uses the unit. ); ordrng 1 W11158457 (UI) Installed UI. Tested unit. Unit checks ok.
Timothy J.
WHIRLPOOL REFRIGERATOR WRS555SIHZ Dispenser funnel frosted up and not allowing ice to dispense. Removed dispenser parts and plugged the wire hole under the auger motor. Defrosted dispenser and tested. Unit checks ok.; Job Complete
Timothy J.
amana refrigerator ASD2575BRB01 Inspected unit and found the evaporator drain was frozen over. Defrosted drain and ran water through it. Unit draining normally.
Ian B.
whirlpool range WEE510S0FS1 Tech found one small functional failure. Oven door light switch was bent. I just adore switch and oven light now tests good. No functional failures with any other system. Customer did not understand how to operate the unit. Instructed customer on how to operate and referred to owners manual. Tech found one small functional failure. Oven door light switch was bent. I just adore switch and oven light now tests good. No functional failures with any other system. Customer did not understand how to operate the unit. Instructed customer on how to operate and referred to owners manual.; Job Complete.
Ian B.
MAYTAG WASHER MVWX655DW1 Tech found unit has power into control but no response. Does not enter diagnostics. Need control board to further diagnose.; ordrng 1 W10803588 (cntrl-elec), Install control, drained unit and recalibrated. Then ran automatic service test. Unit now tests good; Job Complete
Ian B.
WHIRLPOOL REFRIGERATOR WRS325FDAM04 Tech conferred with customer and confirmed that issue was caused by defective ADC board. Need ADC board for repair.; ordrng 1 W10366605 (refer control board),Installed pre-identified parts and unit now tests good.
Ian B.
KITCHENAID OVEN KDRS505XSS01 Tech found upper bake oven igniter blown. Need igniter for repair. ordrng 1 12400035 (igniter,oven) Installed igniter. Unit now tests good.
Ian B.
MAYTAG DRYER MVWC400XW0 Tech found unit had loose pulley. Tightened pulley and ran test mode. Found shifter fault in control and unit fails shift tests. Needs shifter for repair. Installed actuator WPW10006355 (ACTUATOR) . Unit now tests good. Recalibrated. Paid in full previously.
Ian B.
WHIRLPOOL REFRIGERATOR WRF767SDEM01 Tech found refrigerator interior lights were off and not responding to door switches. Powered refrigerator off and checked connections. Found main supply harness was loose. Secured harness, restored power, and lights returned to normal function. Investigated further and found that jars on top right-hand fresh food door shelf or causing door not to close fully, and potential he cause door switch to fault. Advised customer, and moved door bins for better clearance. Unit now test good.
Chris M.
KITCHENAID DISHWASHER KDPE234GPS0 dishwasher was not displacing water. I first entered dishwasher into diagnostics received an F4-E3 code. Which has to do with pump motor. First Made sure Pump Had power going to it which it did. Then disconnected power remove the fact of pump assembly and install new one W11085683 (Pump Wash). Tested all functions everything checks out good. Instructed customer on the use of rinse aid and also different functions of the new dishwasher. Job completed.
Chris M.
KITCHENAID DISHWASHER KDPE234GPS0 dishwasher will not fill with water. I told kick plate off the bottom of the Dishwasher to access the fill valve. Saw that I had a bad electrical connection the plug was loose also there is some calcium buildup. Corrected all the issues ran dishwasher through a cycle twice everything tested good dishwasher is now functioning as designed. Job completed.
Chris M.
FRIGIDAIRE REFRIGERATOR FFTR1821QB0 frost buildup at the very top of the freezer door. I proceeded to check out gasket to make sure it was in good condition which it is noticed previous technician already silicone as instructed to. I flipped a gasket around and Also took the door off and adjusted it so it’s sealed better. I could not fill any cold air escaping around gasket. Feel like problem is fixed. Job complete
Chris M.
MAYTAG WASHER MVWB765FW2 Customer thought they had something stuck under the agitator. I found agitator was not installed properly from manufacture. The teeth on it were stripped out so I replaced it with a new one W11161960 (Agitator). I then calibrated washer And ran it through a test all functions test normal. Instructed customer on proper loading procedure and all the different functions of their new wash machine. Job completed.
Chris M.
whirlpool washer WFW9151YW00 receiving a F3- E2 Error code. I first unplugged wash machine to access sensor Found connection to be loose. I then entered washer into diagnostics cleared all error codes then ran a systems test twice.All test passed . Informed customer to go ahead and try running a load of wash and of code reappears will come back and install part. Customer is aware there will be a labor charge and a charge for the part if needed. On return visit replaced sensor . Ran test everything checked out good job complete.
Chris M.
maytag refrigerator MFX2570AEM3 icemaker was not producing ice. I tried jumping icemaker found gear to be stripped out therefore cannot sense if it was full or not. Proceeded to replace icemaker W10882923 (Icemaker). Tested new icemaker everything checks out good. Job complete
Irvin F.
WHIRLPOOL REFRIGERATOR WRF535SWHZ00 Replaced components. W10884390 (ice maker) WPW10420083 (VALVE) Powered unit closed door. IM cycled and filled. All ops normal. ; Job Completed.
Irvin F.
WHIRLPOOL DRYER WED7300DW1 No power to unit. Found the facia cord to main control is not seating causing intermittently no start. Replaced facia W11123145 (Fascia) , seat properly all ops normal. ; Job Complete.
Irvin F.
maytag washer MVWX655DW1 S225EQauthoThe unit will not agitate or spin. The actuator is broken moves freely. The cam pulley backed down, wire spline down. Replaced cam and actuator. Powered and test components DRAIN MOTOR FAILED also unit would not push out water in tub. ; used 1 W10721967 (CAM), 1 W10876600 (PUMP-WATER), and 1 W10913953 (ACTUATOR)
Irvin F.
WHIRLPOOL WASHER WTW5840BW0 Unit not starting. Error codes:F5/E1 F5/E2– lid lock fault, lid up fault. Confirmed issue. In lock test components open and closed w/o actuating. Replaced lock and strike W10404050 (LID LOCK) WPW10239968 (STRIKE). Powered unit and calibrated, passed. All operations normal.
Irvin F.
KITCHENAID RANGE KDRS483VSS03 Customer says the unit broil will not operate, main cavity right, and lights stay on when door is closed. No error codes in the system at all. The hinges are not closing the last 1/16 to 1/4. The unit would need new hinges. ordrng 1 W10782122 (hinge-door R) and 1 W10782123 (hinge-door L), Replaced hinges. Test lights now go out when closing door. Job Complete.
Irvin F.
jennair refrigerator JFC2089BEP00 The IM, not operational. Bail arm is in place motor will not activate with bail arm. Replacing the IM. Replaced IM CYCLED. ALL OPS NORMAL
Douglas P.
whirlpool refrigerator WRX735SDHZ00 Unit is malfunctioning again called tech line Sr 7722805593. Tech line advise me it could be the solar from the house turned solar off to house unit still malfunctions need to re-order controls again; ordrng 1 W11043015 (panel-ui) and 1 W11043763 (cntrl-elec), Removed and replaced ice maker control and panel userface unit is working properly.
Douglas P.
WHIRLPOOL WASHER WTW7040DW1 Found gearcase to be leaking oil. Unit needs gearcase; ordrng 1 W10811956 (drum assy) Removed and replaced gear case is working properly; Job Completed.
Douglas P.
FRIGIDAIRE REFRIGERATOR LGHB2867PF0 Door not closing properly door rails not sliding properly also icemaker will not cycle need to replace both; ordrng 1 241894223 (slide assembly) and 1 241894224 (slide assembly) and 1 5303918493 (freezer ice maker),Removed and replaced door rails and icemaker unit working.
Cruz B.
MAYTAG REFRIGERATOR MRT118FFFM01 set the freezer cntrl to max it keeps the freezer compartment more colder and set the refrigerator temp at number 2, this will keep the cold balance and will not freeze food inside refrigerator section, unit is working as fine at the moment
Cruz B.
WHIRLPOOL WASHER WTW5000DW0 Installed new parts (basket, wash plate, gearcase, tub assy) into unit, I then calibrated and tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks, unit is working as designed, cx ok repair
Cruz B.
WHIRLPOOL WASHER WTW5000DW1 clothes are still wet after spin cycle, basket does not spin, I then removed wash plate and found hub to be bad, removed bad one and replaced with new one from SP (w10528947 hub), tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, checked for codes found none as well no leaks, unit is working as designed, customer ok repair. ; used 1 W10528947 (HUB)
Cruz B.
maytag dryer MEDX655DW1 Inspected unit. Found start switch to be broken off at console, cx can still use unit. Ordering switch start for unit. ; ordrng 1 WPW10563095 (relay-pts), Installed new part( switch relay) into unit. I then tested unit in a high heat cycle it heated fine, cx ok repair; Job Complete
Cruz B.
WHIRLPOOL DISHWASHER WDF520PADB7 unit is not drying dishes, I then ck for codes found none, tested unit in a diagnostic test mode it completed wash drain dried, found rinse aid dispenser to be empty, I instructed customer on each cycle and what they do, what soaps to use, how to load dw and to use rinse aid finish jet dry, Job complete.
William L.
MAYTAG WASHER MHW9000YG0 Found F6E1, communication error ccu & mcu, gave estimate for MCU brd replacement. Unit in wash room in a pan. Need 2nd tech, gave estimate, customer declined estimate this time.
William L.
whirlpool refrigerator ER2CHMXPL02 Unit is not cooling in both sections, removed back panel inside freezer compartment and found no frost pattern, look at SD-QuickPic, pulled unit out and removed bottom cover and tested compressor and found it to be good, ordering parts compressor kit, ice maker, send parts to bill (tech) want to be a helper ; ordrng 1 4317943 (icemaker only) and 1 W10309988 (compressor), Removed filter/dryer, dissected dryer, found dryer oil fooled, sweeped low side, Found cap tube 100% restricted, called AHS
Daniel P.
maytag dryer MGDX700XL1 dryer not drying and burning smell , tested dryer verified burner operation, found poor airflow , and excessive amount of lint in dryer, cust was advised to have vent checked and cleaned if needed , found drum seal detached from drum causing excess lint re glued seal and tested dryer operation all ok call completed.
Daniel P.
maytag washer MVWX700XL2 washer has unpleasant smell and not washing properly, ran diagnostics found f7e1 error caused by loose drive pulley nut , tightened tested and recalibrated , instructed customer to use washer clean cycle with afresh as recommended by manufacturer call completed.
Daniel P.
whirlpool refrigerator WRS325FDAW04 refrigerator icemaker not working found frozen fill tube deiced and verified icemaker working instructed customer to check waterline to refrigerator very poor water pressure call completed
Daniel P.
WHIRLPOOL WASHER WFW7590FW0 Customer states washer changes increases times during cycle, ran diagnostics found no error codes , instructed customer it is normal for washer to adjust times for may reasons
Daniel P.
WHIRLPOOL DISHWASHER KUDE70FXSS4 dishwasher not cleaning properly, ran diagnostics and reset board, verified d/w fills washes and drain , cust had no rinse aid in dispenser , customer has hard water advised customer to use rinse aid no other issues found.
Daniel P.
MAYTAG WASHER MVWC565FW1 loud noise during spin cycle , found loose drive pulley nut tightened and tested with load all ok call completed
Tyler F.
FRIGIDAIRE REFRIGERATOR FPHC2399KF ice maker stopped working and water valve stopped dispensing. Removed and replaced ice maker and valve. Cycle tested all works good at this time.
Tyler F.
kitchenaid refrigerator KRFC604FSS00 Unit had leaked after customer defrosted told customer that defrost fills the pan and if they moved the unit it may have splashed over. Hasn’t leaked since. All works good at this time.
Tyler F.
whirlpool washer WTW4950XW3 Customer states unit is not spinning the clothes out. Checked for error code, none, and cycle tested unit. Calibrated and tested customer has off balanced loads or overloading causing the issue. All works good at this time.
Tyler F.
WHIRLPOOL DRYER WGD4900XW1 Customer states unit taking too long to dry. Found unit is cycling a little shorter than normal with a load in it. Also load may be more wet after wash cycle which would make drying cycle longer. Customer to try better loading on washer and possibly have vent cleaned to help in drying cycle. All works good at this time.
Tyler F.
WHIRLPOOL REFRIGERATOR KRFC604FSS01 water dispenser doesn’t work sometimes, customer has to remove filter and reinstall. Whirlpool tech has already installed pressure regulator and customer still has issue. Customer also said that rail in freezer is coming off cabinet. Found stripped screw holes into cabinet. Called tech line to document file number 7722912436 submitted for review.
Timothy J.
whirlpool dryer WGD4900XW1 unit taking too long to dry. Found unit is cycling a little shorter than normal with a load in it. Also load may be more wet after wash cycle which would make drying cycle longer. Customer to try better loading on washer and possibly have vent cleaned to help in drying cycle. All works good at this time.
Cesar H.
WHIRLPOOL REFRIGERATOR WRX735SDHZ00 Cubes are to large and getting stuck in ice maker found flow at dispenser to be high got 12 oz in 8 sec should of been 7oz. Adjusted valve on wall to lessen the flow instruct customer to have water pressure checked on home
Cesar H.
MAYTAG RANGE MGR6600FZ0 display found display slowly fades away when unit gets hot customer can unplug the unit and plug it back in and display comes back replaced control since all connections checked good
Cesar H.
WHIRLPOOL WASHER MVWB835DW1 unit has off balance and over load codes ran test all tested good suspension is also good
Cesar H.
ROPER WASHER RTW4516FW1 Found lint build in pump stoping pump from spinning causing a no drain cleared drain pump and tested unit all checked good.
Cesar H.
WHIRLPOOL REFRIGERATOR APPLE VALLEY No ice. Found ice cubes stuck in ice maker stoping motor from rotating removed and all tested good
Cesar H.
WHIRLPOOL REFRIGERATOR WRF993FIFM00 Fresh food evap frozen over cover is out of date and so is software. Current software is a 600 version replaced evap cover and control to fix the problem of the fresh food evap freezing over
Francisco S.
KITCHENAID DISHWASHER KUDE70FXPA5 Checked unit and found vent making contact with kick plate. Adjusted unit and unit now working as intended.
Francisco S.
WHIRLPOOL REFRIGERATOR WRF555SDHV00 Checked unit and found ice bin full of ice. Tested dispenser and unit had an ice cube stuck at an angle that prevented the auger motor from turning. Re arranged ice and tested ops unit working as intended, instructed customer on how to remove ice bin and asked her to call in if she has any issues.
Francisco S.
MAYTAG DRYER MGD3500FW0 Checked unit upon arrival found no error codes stored. Put unit into test mode to test sensor bars, unit passed test. Explained to customer how changing dryness level setting increases/decreases time on dryer display. Also explained how time on display is just an estimated timed and dryer will adjust according to the needs of the load. Unit is working as intended.
Francisco S.
whirlpool washer WTW5000DW1 Checked unit found no error codes. Proceeded to educate customer on ho HE washing machines work. Also referred him to his user and care guide to learn what cycles fits best for the different types of garments being washed. Customer now understands how the washer machine senses the amount of water needed to wash his clothes. Calibrated unit and it is working as intended.
Francisco S.
WHIRLPOOL REFRIGERATOR WRF560SEYM05 Customer stated unit leaked water intermittently. After further inspection of unit found an obstructed defrost drain. Used steam gun to clear obstruction and tested drain, it is now draining properly. Addressed door misalignment issue to the best of my ability due to flooring not being leveled. Informed customer she approves functions and doors adjustment.
Francisco S.
KITCHENAID REFRIGERATOR KRMF706ESS01 Unit seemed to be cooling properly upon arrival. Took temp reading unit was right on target. Door switch damaged on disassembly and right hand side drawer gear cracked as well.; ordrng 1 W10625070 (bracket) and 1 W10852685 (clip) and 1 W11131698 (switch), Removed and replaced parts listed unit now working as intended.
Hector Z.
KITCHENAID REFRIGERATOR KBSN602ESS00 Upon arrival freezer temperature was -1 deg and fresh food compartment was 36 deg, both of them normal. Now this time customer is complaining of puddle of water under the freezer door. Checked unit and found iced up drain hole, manually removed the ice and installed a heat probe (819043) from stock. Tested ok
Hector Z.
KITCHENAID FREEZER KRSC503ESS01 Customer complaints of noises before ice maker get water, and LED lights not working on both compartments. Checked unit and found noisy ice maker and LED lights not working. Ordered parts and reschedule.; ordrng 1 W10873791 (icemaker) and 2 W10876365 (light)s and 2 W11226500 (LED LIGHT)s, Replaced ice maker and LED light (W112265500). Tested ok
Patrick C.
WHIRLPOOL DRYER WGD9500TW3 Found the customer unable to start the unit. Acts like it powers up but no motor or any other ops. Drum is loose. Found broken belt. Removed and replaced from kit. Tested unit. All ops checked good ; used 1 4392067 (DRYER REPAIR KIT)
Patrick C.
BOSCH DISHWASHER SHE65T55UC Customer complaining of a lingering smell coming from the dish washer. Found the drain hose filled with an orange film that I’ve seen on other units. Unable to be cleaned out needs new drain hose ; ordrng 1 00744881 (DRAIN HOSE ) Removed and replaced hose. Tested unit. All ops checked good
Patrick C.
MAYTAG WASHER MVWC565FW0 Found the customer having issues with a noise. I checked errors and only stored error was over suds. Ran auto test and unit sounded fine. Checked in spin cycle and it didn’t make noise either. Heard the recording and it was the cam making noise. Needs new one. Removed and replaced. Tested unit all ops checked good. used W11035751 (Gearcase) W10721967 (CAM) W10876600 (PUMP-WATER)
Patrick C.
whirlpool dryer WGD8500BW Customer having issues with noisy ops. Checked unit out and found needing dryer repair kit. Rollers and pully both out. Removed and replaced 4392067 (DRYER REPAIR KIT) . Tested unit. All ops checked good ; Job Complete
Patrick C.
whirlpool washer WTW8540BW Customer having issues with a loud noise and wash cycle not working as well. Heard noise and sounds like loose rotor. F51 error. Checked rotor and it was very loose. Tightened and secured. Tested unit. All ops checked good ; Job Completed
Patrick C.
amana dryer NGD4655EW Customer having issues with no heat. Checked for glow from ignitor, and it didn’t glow. Ch3cked thermal fuse, it read open. Needs new one. Removed and replaced from stick. Tested unit. All ops checked good ; used 1 WP3392519 (THERMAL FUSE)
Patrick C.
whirlpool refrigerator WRX735SDBM Found the customer having issues with no ice production. Checked ice maker and it was the old style ice maker. Needs updated version replacement kit. Removed and replaced from stock. Tested unit. All ops checked good. ; used 1 W10882923 (ICEMAKER)
Patrick C.
maytag washer MVWB835DC2 Customer having issues with a noise and the unit didn’t want to spin out clothes in a cycle. Checked errors and found error code for water ring in pump. Pump not clogged. Pressure hose did need to be repositioned. Had potential for kinking at the tub connection. Removed and replaced pump as well, wasn’t powering up every time. Intermittent ops. As for ticking noise I don’t hear it. Could be the drain hose hitting back panel. I’ve seen before on this model
Raymond H.
WHIRLPOOL FREEZER WRF560SEYM04 Upon arrival freezer was loud and water spilling out of icemaker. Inspected and found door screw had come loose causing the warm air leak security screws on door and verrified door seals properly, ice maker was also loose slanting, Causing water to leak into ice bin. Secured ice maker and tested, unit functions as designed
Raymond H.
WHIRLPOOL REFRIGERATOR WRS571CIDM01 Upon arrival RC freezing food. Inspected and found temps set at -1FC and 33RC. Also RC compartment was loaded with items touching liner creating cold spots in the unit. Reset temps and instructed tenant about the air flow issue they were having. Unit functions as designed at time of service.
Raymond H.
WHIRLPOOL WASHER WTW5000DW1 Upon arrival cx complaint was unit would stop mid cycle. Found basket speed fault. Inspected and found bad capacitor and shifter which threw out the control. ; ordrng 1 W10913953 (actuator) and 1 W11158831 (CAPACITOR), Replaced actuator control and capacitor tested unit unit functions normal now.; Job Completed.
Raymond H.
WHIRLPOOL REFRIGERATOR WRS325FDAM02 10:35, Upon arrival cx complaint was filter won’t eject. Found housing broken. Quoted cx for repair, cx also needed filter. Cx approved repair. Replaced filter housing and filter and tested, unit functions as designed.
Raymond H.
whirlpool refrigerator WRF560SEYM05 Upon arrival cx complaint was unit shut off completely. Inspected and found supply voltage at 111VAC. Contacted Rick SR7722908235 and discussed. This is enough voltage although not ideal. When accessing main board unit turned on. Found loose connection. Secured connection and tested unit. Unit functions as designed
George Y.
MAYTAG WASHER MLG2000AWW Found washer door not locking found discoloration next r11 pin connector also found no power to motor wax need to replace board and motor wax and water valve customer does not want to spend any extra money customer going to just buy new stackable completeunit is 15 Year’s oldNo dents or dings cause by tech
George Y.
WHIRLPOOL FREEZER WRT518SZFW00 Found refrigerator working at times if customer set at recommended setting intermently stars defrosting if set highes position over freezes need to replace control ok to order part; ordrng 1 ELECTRONIC CONTROL Installed part tested ok No dents or dings cause by tech. Complete
Kenneth M.
MAYTAG WASHER MVWB835DW2 Customer concerned about washing. Found unit having to much soap in unit. And found us proper loading techniques. Customer is laying clothes around wash plate instead of balling them up in loose heap. Informed customer on proper soap usage and loading techniques and tested unit. Unit is working properly. Informed customer if problems continue to call us back.
Kenneth M.
KITCHENAID DISHWASHER KUDS30IXSS7 W10712394 apon arrival removed and replaced adjuster kit found out we pre I.d wrong adjuster kit so now I can’t even install upper rack in dishwasher ordering correct rack per sp even in whilpool snots cx requests a different tech now so she can get earlier appointment ; ordrng 1 W10712394 (adjuster), Installed adjusters. Tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around 7nit caused by technician
Kenneth M.
WHIRLPOL WASHER WFW70HEBW Found all listed error codes due to excessive soap. Found unit was being used when got here and found there to be soap during spin. Informed customer of to much soap. Cleared out excessive soap and tested unit. Unit is now working properly. Also found bellows not properly installed in between tub and basket. Properly installed bellows and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused b6 technician. F9E1 - Long drainF0E1 - load detected during clean washF8E1 - no water detectedF8E3 - overflow condition
Kenneth M.
MAYTAG DISHWASHER MDB8859AWS2 Found door slamming down due to.broken door linkage. Rep,aced door linkage and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unitncaused by technician.
Enrique R.
whirlpool refrigerator WRT311FZDW01 ice maker not making ice . Shorted module . Installed new ice maker 4317943 (ICEMAKER ONLY). It cycled/filled . All functions checked normal at time of service . No leaks .
Enrique R.
maytag washer MVWB835DW3 unit making noise . I found the front left suspension rod was not installed correctly . I reinstalled the suspension . All functions checked normal . No leaks
Enrique R.
amana dryer NED4655EW0 Unit not heating up . I found shorted heating element . Replaced the element , thermal fuse , thermal cut off , and thermal fix . All functions checked normal at time of service .; Job Complete. used WP3392519 (FUSE-THRML) 279838 (ELEMENT,HEATER WP3387134 (THRMST-FIX) 279816 (THERMAL CUT OFF HI)
Enrique R.
kitchenaid refrigerator WRV986FDEM ice makers not making ice . Replaced both ice makers W10886931 (Icemaker) W11188383 (Icemaker). All functions checked normal at time of service . No leaks
Enrique R.
amana washer NTW4516FW2 Unit not completing wash cycle . On previous visit , I replaced the central electric , it was shorted . I diagnosed the unit , found no error codes . Performed calibration , ran a quick wash cycle test all functions checked normal . The customer was overloading the washer . Found no mechanical issues . The customer needed instructions . No leaks . ; Job Cmpltd
Timothy J.
whirlpool refrigerator WRT318FZDB02 Inspected unit and found the evaporator fan was not running. Removed panel and found, if spun the fan would run. Replaced with truck stock and tested. Unit cooling normally.; used 1 WP2315539 (MOTOR-FAN)
Timothy J.
whirlpool washer WTW5000DW Inspected the unit and found the following codes 8-1(long fill),8-5(hot and cold reversed),7-7(motor fault /target rpm). Found the drain line is not connected correctly and the unit is siphoning. Found the cold water is slow to fill. Found unit had a bad belt and clutch assembly. Replaced belt and pulley assembly, cleaned inlet screens and reset hot and cold lines. Retested unit and found the drainage system set up effects the units performance and must be addressed by the customer for the unit to work correctly. The house drain system does not allow water to leave the unit fast enough and siphons after the pump is off.
Timothy J.
whirlpool dryer WGD5000DW2 Inspected unit and found the burner comes on one goes off at very unusual times. Found the harness connection to the coils are loose. Reset and tested. Unit operating normally. During inspection I found less air movement than expected. Disconnected unit from the vent and found it restored. Instructed customer that the vent was restricted and needed to be fixed ASAP. Instructed customer that vent restrictions or damage caused by them are not covered by warranty.; Job Complete
Timothy J.
frigidaire oven FFGF3012TWA Installed parts. Pressurized unit. Checked for gas leaks. No leaks detected.Tested unit. Unit checks ok. ; Job Cmpltd
Chris M.
whirlpool washer WTW4815EW1 clothes were still coming out wet also detergent was still left on clothes. I entered washer into diagnostics receive the Stuckey code and long drain code. Found issue with drain line didn’t have proper trap in it so I corrected that issue. Also customer was explaining that it would not finish the cycle she was saying to startled is getting stuck. I tried running multiple cycles pausing and starting washer numerous times the start button Is functioning correctly I showed customer to try to push more in the center then to the side. All functions test normal. Job complete
Chris M.
WHIRLPOOL DISHWASHER Customers dishwasher is not functioning due to cockroach infestation
Chris M.
frigidaire refrigerator FFHB2740PP5A Customers issue freezer door handle was coming off. I reattach studs and then tighten door handle Back on for secure fit. All other functions tested good. Job complete; Job Complete
Irvin F.
WHIRLPOOL DRYER WED4815EW Customer says the dryer in not heating or operating confirmed. Found failed thermo, and the element sagged and arched causing no heat. Replaced components, thermo, and heat element. Completed assembly. Powered and test all ops normal. ; used 1 279838 (ELEMENT)
Irvin F.
frigidaire refrigerator FFFU14F2QWP CX says door is hard to open. Seal is strong. CX not happy. Ronnie/tech line has a breather valve insure it opens. Immediately can’t open door have to wait 30. Reduce temp to 2. The 4 setting is @-30 too cold, cause of the issue. Informed CX of call to manufacture and there recommendations. All functions normal.
Irvin F.
ELECTROLUX DRYER EFME6175TT0 Dryer is vibrating during operation. Found the blower wheel has lint buildup. Excessive lint causing vibrations, removed lint test passed, CX approved. ; Job Cmpltd
Douglas P.
WHIRLPOOL DISHWASHER WDF520PADB0 unit not drying dishes found unit had a cold waster causeing heater shut off and no jet dry put unit into diagnostics found heater was working advise customer on proper use and care; Job Complete
Douglas P.
whirlpool refrigerator KFIS29BBMS00 Removed and replaced thermistors unit cooling
Douglas P.
frigidaire refrigerator FFHS2611LBLA Unit has bad start device removed and replaced start device unit is working properly; used 1 297259515 (START DEV)
Douglas P.
whirlpool refrigerator WRX988SIBM03 Unit stops cooling randomly control malfunctioning need to replace ; ordrng 1 W10843055 (cntrl-elec), R/r main control unit work properly ; Job Complete
Douglas P.
jennair oven JJW8530CAW Unit has F4 error code temp sensor is no good need to replace; ordrng 1 12001656 (sensor,ovn),, Installed new oven sensor turning down unit headed to 350 and continue to heat unit then coded F5 unit needs new main control main control is discontinued referring customer back to American home Shield; Job Completed
Douglas P.
ge washer GTW460ASJWW Removed and replaced water valve unit is working properly no leaks; Job Completed
Douglas P.
WHIRLPOOL REFRIGERATOR MEDB835DW3 Removed and replaced thermistor shortened exhaust line also boosted drying performance by 15% unit is working properly advise customer exhaust line should be clean; Job Complete
Douglas P.
whirlpool refrigerator WFG505M0BS3 Unit getting to hot on door unit needs door insulation; ordrng 1 W11025151 (insulation) Sr 7722905035 Call tech line spoke with techline about outside of unit getting so hot tech line had me check temperatures found unit was in all acceptable ranges unit is working properly added insulation strip to door behind handle unit is working properly; Job Cmpltd
William L.
MAYTAG WASHER MHW8200FW0 Found code F9E1, long drain, unlocked door removed cx clothes, Found voltage to drain pump, found water pump not running, ordered water pump for unit.; ordrng 1 WPW10605427 (pump-water) Replaced drain pump assy. ran self diagnostics, test OK; Job Complete
William L.
MAYTAG WASHER MHW3505FW1 Leveled unit, removed shipping bolt, ran self diagnostics, tested ok, unit from appliance liquidators.