Local Reviews
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Cesar H.
WASHER MAYTAG MVWC465HW0 Noise coming from gear case. Shaft has play up and down this causes gears on cam to grind. Route for gear case and cam ; ordrng 1 W10721967 (drive pulley) and 1 W11035747 (gearcase)
Cesar H.
M/W OTR WHIRLPOOL WMHA9019HZ1 Touch panel not responding to touch can some times get it to work but then it stops responding and noise when door is opened is bottom of door dragging on lower hinge ; ordrng 1 W11186017 (DOOR ASSEMBLY )
Cesar H.
WASHER MAYTAG MVWC465HW0 Noise coming from gear case. Shaft has play up and down this causes gears on cam to grind. Route for gear case and cam ; ordrng 1 W10721967 (drive pulley) and 1 W11035747 (gearcase)
Cesar H.
WASHER WHIRLPOOL WTW5000DW1 Unit not finishing cycle found lid latch codes tested unit found latch failed to lock replaced failed latch retested unit all tested good at this time ; used 1 W10838613 (LATCH) from stock
Cesar H.
WASHER WHIRLPOOL WTW5000DW1 Unit not finishing cycle found lid latch codes tested unit found latch failed to lock replaced failed latch retested unit all tested good at this time ; used 1 W10838613 (LATCH) from stock
Cesar H.
WASHER WHIRLPOOL WTW5000DW1 Unit has long fill codes ran test on unit found water comes in with good flow cold and hot water valve works. Unit does not stop filling when it reaches level checked control and pressure hose found pressure hose was off at the control causing control to not read water level cut off 1/4 inch off the hose for a tighter fit on control reinstalled hose and all tested good
Cesar H.
WASHER WHIRLPOOL WTW5000DW1 Unit has long fill codes ran test on unit found water comes in with good flow cold and hot water valve works. Unit does not stop filling when it reaches level checked control and pressure hose found pressure hose was off at the control causing control to not read water level cut off 1/4 inch off the hose for a tighter fit on control reinstalled hose and all tested good
Cesar H.
WASHER MAYTAG MVWB835DW4 Unit not draining water out pump has power and I can hear motor but no water comes out of unit. Manually drained unit removed pump to inspect it and found pump blade spins freely not attached to motor shaft replaced pump unit tested good ; used 1 W10876600 (PUMP-WATER) from stock
Erick S.
WASHER WHIRLPOOL WTW5000DW1 Found unit with shifter failure causing it not go into cycle. Replaced shifter retested it snd it passed al tests with no errors. Job comp
Erick S.
WASHER GE GTW330ASK3WW Cycled unit and found pump getting voltage but not responding causing it not to drain. Replaced pump. Retested it and it drained all water. It passed diagnostics with no errors. Job complete
Erick S.
DRYER GE GTD33GASK0WW Installed new parts on unit. Retested it snd it passed all tests with no errors. Job complete
James G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Removed water line underneath sink for pressure check, little to no water at supply valve Advised customer"
James G.
OVEN WHIRLPOOL WOC75EC0HS01 "P-3/2 to P-11 shows 114 vacUnit is not properly wired, brand new home advised customer to contact builder"
James G.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Upon arrival unit was now not cooling, replaced motor and plate to address dispenser issues then replaced board for not cooling issue Tested ok"
Jim S.
DRIYER GE GTD33EASK0WW No power to the unit. Bad breaker.Replaced high limit stat. Unit tested ok
Dane K.
WASHER GE GTW460ASJWW Upon arrival the unit would not drain. Found drain pump burned out. Removed and replaced drain and tested unit. Unit functions normal now
Dane K.
RANGE FRIGIDAIRE NONE Upon arrival the unit was working just fine. Started oven and it fired right up and got to set temperature and cycled off. Watched unit cycled on and off three more times. Unit functions normally however there is a horrible rodent infestation causing awful odor from inside oven. Rodent feces and urine everywhere inside oven. There is no model and serial number tag anywhere on this unit
Dane K.
REFRIGERATOR KITCHENAID KRMF706ESS01 Removed and replaced control board and icemaker and tested unit. Unit functions normal now
James G.
M/W OTR KITCHENAID KMHS120ESS2 Board shuts down voltage to HV transformer switches bad and unit has two HV diodes on unit; rqstng P&A on 1 W10531726 (tray-cook) and 1 W11182140 (SWITCH ) and 1 W11182141 (SWITCH ) and 1 WPW10678766 (cntrl-elec)
Dane K.
REFRIGERATOR FRIGIDAIRE LFHB2741PF "Removed and replaced fan, air handler kit, and user interface, and tested unit. Unit functions normal now"
Dane K.
RANGE WHIRLPOOL WEG745H0FS Upon arrival the unit was giving an F2 E one stuck key fault code. For the taxi unplug the unit for one minute and re-check for fault codes. Code reappeared. Unit needs new touchpad; ordrng 1 W10728529 (swtch-memb)
Dane K.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Upon arrival fresh food compartment was not cooling. Found evaporator fan not turning. Check voltage coming from P 14 connector pins one into going to the evaporator fan and found control board giving pulsating voltage. Evaporator fan motor shorted. Fan motor shorted out and took out control board. Unit needs a new fan motor and new control board; rqstng P&A on 1 W10854027 (cntrl-elec) and 1 W10865431 (motor-evap)
Michael M.
WASHER MAYTAG MVWX655DW1 Cx states unit shakes and moves around when washing bedding. Cx states unit was in spin mode for really long time and shakes like crazy. Cx is unhappy with product at this point.F0E5 off bal loadRan auto service test. Actuator takes abnormally long time to reach position. Removed and replaced actuator. Retested unit. Passed auto service as intended. Ran manual low and hi speed spin. Unit ops are normal. Explained overloading issue and off bal issue is due to loading procedures.Cx has polished concrete in garage and rubber pads slide easily on smooth surface. Recommended secure right front foot to concrete parking post located in garage to remedy the appliance from moving. Job complete
Irvin F.
WASHER WHIRLPOOL MVWB865GC0 CX says clothes are not coming out clean. Showed examples of stained clothes. Checked error codes no codes in the system. Ran test 51 checking for operation. The washer passed all test. DUSTIN- TECHLINE Too much soap used per tech line working as designed. Said-7724031150 Explained to CX to reduce the soap and use proper options.
Michael M.
M/W WHIRLPOOL KMBS104ESS02 Cx states intermittently start button will not function wh n trying to select time.At this time the unit is operating as intended however Cx has a video of Cx attempting use. Cx selects time cook and all other buttons will chirp to indicate engagement. The start button is unresponsive and cancel will not back out of cook time. By pressing “add a minute” button hen unit will turn on and op as intended.Removed unit from wall.Removed and replaced USER UI and controlboard w10891907Rebooted and tested unit and all ops are now working as designed.Reinstalled unit into wall and set clock. Job complete
Michael M.
DISHWASHER JENN-AIR JDB9200CWS2 Cx states slow leak intermittently over past month. Changing out upper rails per service pointer.Removed unit from counter. Removed top pack and replaced with new rails. Reinstalled unit. Ran through rapid advance and did not leaks. All functions op as designed job complete
Tyler F.
MICROWAVE WHIRLPOOL WMH76719CZ1 "Customer stated that the door is not closing properly. Found door is warped and not shutting right. Ordering door in stock.; (no customer abuse is indicated),;rqstng P&A on 1 W10893445 (door/mw), 266.20"
Michael M.
MICROWAVE WHIRLPOOL WMH53521HZ3 "Cx states vent hood lightbulb had stopped working.Tech pressed control board light and lights came on bright, pressed again and light dimmed, again and light went off. Bulb is secure and can command light on and off. Cx states it works now he is happy. If problem persist possibly faulty UI.All unit ops are functioning at this time. Job complete"
Raymond D.
RANGE MAYTAG MGS8800FZ0 "Replaced manifold and tested, unit functions as designed."
Michael M.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Cx states soap dispenser door quit opening.Tech found dispenser door seal is dragging under lid and is not repairable. Needs dispenser assembly W10861000Return 2/1/19 7-8 am requested; ordrng 1 W10861000 (detergent dispenser)
Irvin F.
WASHER WHIRLPOOL WTW4955HW0 "CX says the washer makes a loud noise. No error codes, ran components test. Drain motor wash motor control gear case, all pass operations test. Unit sounds all normal. Unit is operational. Calibrated unit. All ops normal."
Raymond D.
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Upon arrival unit water line cut at connector. Needs water line.; ordrng 1 W11162040 (WATER LINE.)
Irvin F.
MICROWAVE OVEN FRIGIDAIRE FFMV1645TB "CX says the venting is not coming in during operation. He unit is heating properly. Exhaust fan comes on when promp. The operation appears normal. Exhaust fan is for the cooktop. Confirmed with techline. He cooling exhaust fan comes on at about 140degrees. The cooling fan runs while microwave is in operation, all ops normal. 82346143\ techline"
Raymond D.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Upon arrival unit not dispensing ice. Found motor weak. Shaft loose, ice container stripped. ; ordrng 1 W10837274 (plate) and 1 W11185741 (MOTOR) and 1 WPW10347093 (ice container) and 1 WPW10347114 (shaft)"
Irvin F.
REFRIGERATOR WHIRLPOOL WRS325SDHW Replaced components ordered. Test good. All ops normal.
Raymond D.
MICROWAVE KITCHENAID KEMC307KSS05 "upon arrival unit microwave door lost tension, contac5ed Tebor 7724036527 and discussed. Found torsion springs broken, for part install help service matters torsion and look at video. Quoted cx for repair, cx approved. Collected 115 SC. 266.76 due; ordrng 1 WP4451009 (spring RIGHT SIDE) and 1 WP4452395 (spring LEFT SIDE)"
Irvin F.
WASHER WHIRLPOOL WTW7000DW4 Suspension rod missing. Rear left. ; ordrng 1 W11130359 (suspension)
Irvin F.
DISHWASHER KITCHEN AID KDTE104ESS1 Removed sump. Installed replacement. Test cycle passed. Unit is fully operational. All ops normal.
Irvin F.
OVEN WHIRLPOOL WOS92EC0AS03 "Control panel works, WRONG COLOR. ordering correct color. The unit codes F1-E1, WITH new control. The main control is the issue. ; ordrng 1 W10841692 (cntrl-elec)"
Irvin F.
DRYER WHIRLPOOL CGD9050AW1 "The coin slot intermittently will not except coins. The mechanism is failing replacing the coin slot ; ordrng 1 W11188850 (COIN CHUTE), 161.91 retail"
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Found unit with bad LED light in freezer. Replaced light with Pre-ID and tested unit. Unit is now working properly. Customer approves function at this time.
Irvin F.
COOKTOP JENN-AIR JED4536WB02 The part is not correct. WrongY packed. ; ordrng 1 WPW10190399 (cntrl-tch)
Irvin F.
REFRIGERATOR KITCHENAID WRV986FDEM01 Not the part ; saved tckt
Kenneth M.
WASHER WHIRLPOOL MVWX655DW Found unit not completing cycle due to clogged water favored filter. Removed filter and cleaned filter and tested. Unit still not filling. Removed water line and checked pressures. Found pressures weak. Informed customer that water reassure to the washer needs to be increased. But unit will work properly once water flow is fixed. Filter to water valve clear and ready for water. Customer approves. Function at this time. Tested cold valve with the hot water just for testing purpose
Kenneth M.
DRYER WHIRLPOOL WED8500DC4 Fond unit making noise due to cracked blower fan. Ordering new blower fan. Rescheduled customer for Saturday 2-2-19; ordrng 1 WP697772 (wheel)
Raymond D.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Replaced thermistors and tested, unit had frost pattern and dropping temps. Unit needs to regulate to temps."
Kenneth M.
DISHWASHER MAYTAG MDB4949SDM3 "Found unit leaking water. Under portion sound damper was soaked. Leaking from door somewhere. Ordering new dispenser, door seal, barrier and seal. Customer said all parts labor and service call will be covered under current auto. Informed customer that autho number was sent over only as parts. Saturday 2-2-19MIMZQ00DPL1 - Robby; ordrng 1 W10300924V (door seal) and 1 W10832773 (barrier) and 1 W10861000 (detergent dispenser) and 1 W10909089 (seal)"
Raymond D.
FREEZER KITCHENAID KRFC300ESS01 "Upon arrival ice maker making too much ice. Inspected and found bail arm had fallen out of place. Secured bail arm and tested, unit functions as designed."
Kenneth M.
WASHER MAYTAG MVWB725BW0 "Found unit with worn bearing. Unit sounds like a jet plane taking off. Ordering new bearing. Suspension worn. Causing unit to be excessive bouncing. Ordering suspension. Ordering new hub. Unit will shift back and forth due to worn hub. Rescheduled customer for Thursday 1-31-19 Quoted customer $295. Customer approved and paid $115 via check #110. Will collect $180 on return visit. ; ordrng 1 W10247710 (washer,suspension) and 1 W10435302 (bearing) and 1 W10820039 (hub)"
Erick S.
REFRIGERATOR WHIRLPOOL WRT541SZDW00 Inspected unit and found units with bad fan motor and bad seals around air tower. Customer decline estimate of repairs. State they will call if wish to repair. Job comp
Tyler F.
COOKTOP WHIRLPOOL SCS3014GQ1 Customer stated that the flame on the power burner is too big and going around pan. Adjusted to gas valve and test3d all works good at this time.
Kenneth M.
M/W OTR WHIRLPOOL WMH32519HZ1 "Found unit sparking from high side. Found diode and wires from transformer to capacitor bad. Ordering new HV side. Mag tube, transformer, capacitor and diode. Rescheduled customer for Saturday 2-2-19; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (DIODE) and 1 WPW10693025 (magnetron)"
Tyler F.
WASHER WHIRLPOOL WFW72HEDW0 Customer stated that the unit would not start. Found error code for pressure switch fault. Removed and replaced pressure switch tested all works good at this time.; used 1 WPW10448876 (ANALOG PRESSURE SWITCH) from stock
Raymond D.
MICROWAVE WHIRLPOOL CAE2745FQ0 "Upon arrival strike was rusted and swollen, latch was siezed and control had burn marks on it. Needs co trol, strike and latch.; ordrng 1 W10240513 (door strike) and 1 W10850396 (cntrl-elec)"
Michael M.
REFRIGERATOR WHIRLPOOL WRT311FZDB00 Removed upper shelf. Removed holder and installed new holder. Reinstalled upper shelf. All ops are normal job complete
Michael M.
DISHWASHER WHIRLPOOL KDTM704ESS0 "Removed dishwasher door skin, removed control and found control housing does not match the part sent. Removed control from existing housing and installed new control into unit. Reinstalled all parts and ran unit through rapid advance with no issues. All ops are as designed. Explained to cx importance of rinse aid and to open unit door at end of day after use to vent excess trapped moisture. Collected $456.23 by card. Unit ops as designed job complete"
Michael M.
RANGE KITCHENAID KSGG700ESS1 Cx states oven takes a long time to preheat and will only reach 250° Cx has to repeatedly reboot unitF1E0- coms error.Ran bake and broil. Mrc board relays click but no gas flow from valves or ignition from electrodes.Upper broil element ops fine.Diagnose faulty MRC2 Board with DS.W11034208Return 2/5/19 9-12 requested.; ordrng 1 W11034208 (cntrl-elec)
Kenneth M.
DISHWASHER BOSCH SHVM78W53N/10 Installed door seal and door lock and tested unit. Unit is now working properly. Customer apporvefunction at this time. See SD Quickpic for damages done to cabinet
Patrick C.
WASHER WHIRLPOOL WTW5000DW Removed and replaced control and capacitor. Calibrated and ran auto test. All ops checked good
Patrick C.
DISHWASHER KITCHENAID KDTE334GPS0 Removed and replaced motor. Tested unit. All ops checked good
Patrick C.
OVEN WHIRLPOOL WOD51EC0AW03 Removed and replaced control and sensor. Tested unit. All ops checked good
Patrick C.
WASHER WHIRLPOOL WTW5000DW2 "Checked unit out and found the unit not starting for the customer. They stated the unit was smelling like a burnt smell. Unable to duplicate smell. But unit is dead. Checked power at the plug and it was good. Notice power molex off of the control board, causing dead failure. Reconnected and secured connection. Tested unit. All ops checked good. Documented the call with Sherri 7724018782"
Patrick C.
DRYER MAYTAG MGDB765FC0 Removed and replaced controls. Tested unit. All ops checked good
James G.
WASHER GE GFWR4800F3WW Not draining and rear bearing failure NEEDS APPROVAL FOR TWO MEN AND TWO HOURS ; rqstng P&A on 1 WH01X21994 (seal oring) and 1 WH08X22620 (gasket main) and 1 WH23X10051 (pump drain) and 1 WH45X10136 (tub asm rear) and 1 WH45X10137 (basket and trunnion) and 1 WH45X20004 (tub front)
Patrick C.
OVEN AMANA AGR5330BAB3 Removed and replaced gas valve. Tested unit. All ops checked good
Patrick C.
WASHER WHIRLPOOL WFW8740DW Found the customer having issues with the unit not starting up just drains. Checked out and the pump not turning on. Went to check power and the black wire was popped out of the molex. Molex looks ok no damage. Just secured the wire into molex. Tested unit. All ops checked good
Patrick C.
REFRIGERATOR WHIRLPOOL KRFC704FBS00 Found thenunit having issues with no ice dispense. The ice bucket is stuck. Frozen ice chute. Needs new ice door ; ordrng 1 W11189145 (ICE DOOR )
Raymond D.
WASHER WHIRLPOOL WTW5000DW2 "Upon arrival board unresponsive, voltage at board. Replaced board and tested, unit functions as designed."
Jim S.
ICEMAKER KITCHENAID KUIC15PHZS0 Bad water filter.remove filter unit tested ok
Jim S.
REFRIGERATOR KITCHEN AID KUIC15PHZS0 Installed seal system and hot gas valve coil
Jim S.
REFIRGERATOR GE PSB42YSKCSS Control board not responding. Wire connection at the top of the door was loose and not locked into place. Secured connection. Unit tested ok
Jim S.
OVEN WHIRLPOOL WOS51EC0HS00 Sent e mail to whirlpool safety
George Y.
DISHWASHER KITCHENAID KDPE234GPS0 Found dishwasher working ok found water too long to get hot need to run faucet before wash to get hot water customer also needs jet dri at all times complete.no dents or dings cause by tech.
Jim S.
WASHER WHIRLPOOL WFW92HEFU0 Faulty pedestal. 7723821859 case numberNeed model and serial number of the pedestal ; O-emld tckt
Tyler F.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Customer stated that refer is not cooling. Found unit has a sealed system leak. Removed and replaced compressor and evaporator. Vacuumed system and charged with Freon. Tested all works good at this time.; used 1 AF1200 (TUBE EXTENSION), and 5 R134A (REFRIGERANT ) from stock"
George Y.
WASHER MAYTAG MVWC565FW1 Found washer drain pump running no display check for power ok need to replace control board ok to order part.; ordrng 1 W11162438 (power control board)
George Y.
RANGE - GAS KITCHEN AID KSGG700ESS Wrong number address office rescheduling.; saved tckt
George Y.
REFRIGERATOR KITCHENAID KRFF507EWH01 Found refrigerator intermently not dispensing ice found bad door chute need to replace do not order part decline estimate complete . Paid with credit card . No dents or dings cause by tech.; ordrng 1 WPW10606117 (door-ice)
George Y.
WASHER GE GTW685BSLOWS1 Found washer making squeak sounds found motor drive squeaking need to replace ok to order part.no picture on my brake down need to order motor drive Phil to order.; saved tckt
George Y.
DISHWASHER WHIRLPOOL WDT730PAHZ Found dishwasher not draining check for voltage and check for debree found customer replaced garbage disposal did not do nock out on disposal nock out testing ok complete. No dents or dings cause by tech.
George Y.
RANGE KITCHENAID KGSK901SSS03 Installed part tested check out ok complete no dents or dings cause by tech.
Jesus C.
ICEMAKER JENN-AIR JIM158XYRS0 Removed front cover and turned off unit. Removed coil and installed new coil. Ran diagnostics and found the evaporator getting cold now. Assembled unit and now it’s working as design.
Kenneth M.
REFER WHIRLPOOL WRF540CWHZ00 Installed door customer supplied. No nameplate. Customer wants nameplate. Informed customer that they need to call wpl
George Y.
DRYER - GAS ELECTROLUX EFDG317TIW0 Found gas dryer not heating found bad igniter all other thermistors ok ok to order igniter.; ordrng 1 137524000 (igniter)
Kenneth M.
WASHER MAYTAG MVWX655DW1 Found unit not draining due to blockage in drain pump. Drain pump worn out due to excessive running with unit not draining. Replaced drain pump and tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
DRYER WHIRLPOOL MEDB835DW4 Found unit with F6E2 error code. Indicating communication error with main board and UI. Found unit with bad UI. And tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
WASHER MAYTAG MVWB835DW1 Found unit squeaking during the tub turning due to bad gearcase. Ordering new gearcase. Rescheduled customer for Friday 2-1-19; ordrng 1 W10811956 (drum assy)
Kenneth M.
FREEZER KITCHENAID WRV986FDEM01 Found unit excessive frost in freezer due to rails not shutting door fully getting in a bind. Ordering new brackets. Rescheduled customer for Friday 2-1-19 also ordering door gasket. Gasket ripped causing air to leak. ; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W10846057 (gasket-fip)
Tyler F.
COMPACTOR WHIRLPOOL model Customer said she wasn’t paying for service call because they told her the repair would be $125 and I don’t have the part. If customer calls in for repair service call and parts and labor need to be collected over the phone before we go out.; ordrng 1 882699 (gear-drive)
Patrick C.
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 Removed and replaced reservoir. Tested unit all ops checked good
Patrick C.
DISHWASHER WHIRLPOOL GU2451XTSQ0 Found he unit having an issue with a leak. The leak is on the left hand side. Needs new gasket. It is works. Quoted 255.60. Customer declined repair. Collected service call
Dane K.
WASHER MAYTAG MVWC565FW1 Got a file number from trade partners. This unit failed due to customer of use. If another dispatch comes through. Please inform customer of COD charges a service call parts and labor. Manufacturer not willing to pay for a pair because failure was caused by faulty installation in customer abuse
Raymond D.
WASHER MAYTAG MVWB855DC3 "Upon arrival water valve not opening. Replaced valve and tested, valve defected ; ordrng 1 W11172234 (HOUSING.)"
Michael M.
DRYER MAYTAG MGD5500FW0 "Cx states after last service, they could start a cycle to dry but machine would shut off after approx 5 min saying cloths are dry.Tech started unit and verified flow at end of vent. Verified heat inside drum.Removed top panel and found connector partially dislodged from control board.No service in home so tech was not able to schedule return visit. Tech will call office and leave note for office to reach out to Cx; ordrng 1 W10875487 (cntrl-elec)"
Erick S.
WASHER WHIRLPOOL WTW4816FW Installed new parts on unit. Retested it and it passed all tests with no errors. Job complete
Dane K.
REFRIGERATOR KITCHENAID KRFC704FBS Customer rescheduled with office; saved tckt
William L.
REFRIG/SIDE-BY-S WHIRLPOOL WRS325FDAW04 "Replaced LED module in FF area, flashing stopped, replaced module in freezer, all lights functioning properly, tested ok"
William L.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "replaced defrost thermister, operating thermister & control, entered manual mode, tested defrosted, functioning as designed."
William L.
M/W OTR MAYTAG MMV4205DE1 "Found door melted with broken off outer plastic liner , took pics of microwave door, ordered replacement door in black.; ordrng 1 W10672723 (door/mw)"
William L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found 1/2 inch ice at bottom of FF area, removed ice, checked all gaskets & door alignment , ran test 36, ordered adapter kit & ice fan motor; ordrng 1 W10846539 (evaporator fan blade) and 1 W10864518 (adapter)"
William L.
M/W OTR WHIRLPOOL WMH53521HZ3 "Unit over cooking in sense cooking cycles, called WP TL, tested hot watering in popcorn sensing unit does not sense, ordered humidity sensor for unit. ; ordrng 1 W10833858 (sensor)"
William L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "found freezer & fridge lights out. checked led connection, found no voltage to modules, ordered led modules & led brd .; ordrng 1 W10830288 (cntrl-elec) and 1 W11205083 (led module) and 1 W11239944 (led module)"
Tyler F.
DRYER WHIRLPOOL LGR8648PW0 Customer stated that the dryer is not heating. Found open thermal fuse. Removed and replaced thermal fuse. All works good at this time.; used 1 WP3392519 (THERMAL FUSE) from stock
Patrick C.
REFRIGERATOR KITCHEN AID KRFF507ESS Removed and replaced fan. Applied tape to prevent air leak and put into a 8hr defrost setting
Patrick C.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Found the unit no cool at all. When I arrived panel read cooling off. I turned on and it operate. Customer stated they did that and it didn’t work for them. Will order panel ; ordrng 1 WPW10521642 (cntrl-elec)
Erick S.
REFRIGERATOR FRIGIDAIRE FGHC2331PF Installed new user interface. Retested it and it passed all tests with no errors. Numbers and selections are now working. Job complete
Patrick C.
DRYER MAYTAG MGDB835DW Found the unit having issues with he panel turning itself on. Checked errors and found communication error between boards. ; ordrng 1 W11026442 (console) and 1 W11133021 (CONTROL)
Erick S.
MICROWAVE OVEN GE JVM3160DFWW Unt has broken door Handel making it difficult to operate unit. Replaced complete door assembly. Retested and it passed all tests with no errors. Job complete
James G.
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Installed dye drier and charged to 5oz 134aSEALED SYSTEM REPAIR
Tyler F.
RANGE WHIRLPOOL WFG530S0ES1 Customer stated that the front 2 burners will not ignite. Ordering cap kit in stock.; ordrng 1 WPW10183374 (cap-burner)
William L.
REFRIGERATOR MAYTAG MSC21C6MFZ00 "disassembled dispenser assy. found extra white ice maker cover screws, removed screws stuck behind dispenser button pad, tested dispenser functions , check temps & temp setting, tested ok"
James G.
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 File number: 82344523PLEASE SEND ALL PICTURES TO FRIGIDAIRE FOR REVIEW ; saved tckt
Erick S.
DRYER - GAS MAYTAG MGD5500FW Cycled unit and found unit cycling in snd heating. Customer also had noise complaint. Found loose roller causing to go off balance and make noise. Reinstalled and secured rollers. Retested it and t passed all tests with no errors. Job complete
Erick S.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Installed new bin, Nd it passed all tests. Job comp"
Mike K.
WASHER MAYTAG MVWC465HW0 replaced inlet valve tested
Erick S.
REFIRGERATOR KITCHENAID KRMF706ESS Found unit not cooling correctly due to bad rails on freezer door. Door is not sealing properly creating frost build up and an air leak. Icemaker motor is out of position causing failure of ice production. Also auger dispenser motor is getting voltage but not responding and will need to be repalced. Found moisture leaking through gasket in ice box creating moisture leak in rc. ; ordrng 1 W10625069 (bracket 163.22) and 1 W10625070 (bracket 163.22) and 1 W10822606 (motor 151.51) and 1 W10864519 (adapter 240.68) and 1 W11294907 (ICE MAKER 139.94)
Dane K.
REFRIGERATOR KITCHENAID KFIS20XVMS8 Returned water valve to shop. Customer had a plug water filter
George Y.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Customer stating was never repair correctly did not collect.
Aaron B.
WASHER MAYTAG MVWX655DW1 "Replaced the lid , tested operations normal now, lid base was busted"
Aaron B.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Replaced valve ice maker and ice bin , tested operations normal now , allow 3 days for the ice to fill up"
Aaron B.
RANGE WHIRLPOOL WOS51EC0AS04 "Unit was missing the door lock mechanism and left right trim asm , replaced tested ok after repair , missing mod serial tag , completed only because it was an csi call, advised customer to have corrected through the manufacturer and builder"
Aaron B.
REFRIGERATOR KITCHEN AID KSCS25FVMS03 "Checked unit for leaks customer replaced the water filter , then the next morning found a puddle in the kitchen, pulled filter and recreated in have not seen a leak since , he had the refrigerator out I pulled the rear cover and tested unit for leaks none found , customer and I agree there more than likely was dripping from the filter from not sitting up all the way the first time collected $115 trip charge paid in full card"
Aaron B.
REFRIGERATOR WHIRLPOOL KBSN608EPA00 "Unit hinge tab was busted on the drawer cover had a hairline crack , est to replace total 236.94 unit utility drawer34.75, and door 36.82 tax 5.37 trip 115.00 labor 45.00 = $236.94 , replaced the utility bin and door cover , ops ok at this time paid in full card"
George Y.
FREEZER WHIRLPOOL WRF736SDAM14 Found refrigerator gaining moisture centerbottom of fresh food doors found door on right to low readjusted retested check out ok complete. No dents or dings cause by tech.
Kegan N.
MICROWAVE KITCHENAID KEMS308SSS05 Ordering wiring harness and wide interface board per tech line Sr# 7724023550; ordrng 1 8304052 (harns-wire) and 1 WPW10312206 (cntrl-elec)
Kegan N.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer stated door on unit misaligned, inspected unit, right RC door and right pantry drawer uneven, called tech line, adjusted legs and tightened hinges per recommendation, did not fix problem. Removed pantry drawer, checked and adjusted rains, no obvious deformities present, no change. Removed RC door, realigned, seemed to help a little bit. Customer states overall dissatisfaction with product. Referring to customer careSr#: 7724020068"
Kegan N.
RANGE MAYTAG MGR6600FZ0 "Trim came in defective, also noticed handle cracked, ordering new trim, handle, and screws.; ordrng 2 W10480830 (screw)s and 1 W10834521 (hndle-door) and 1 W11047800 (trim-vent)"
Kegan N.
OVEN WHIRLPOOL WFG320M0BW "Customer stated unit getting too hot, tested unit, unit approx 20 degrees too hot, calibrated temp, tested unit, test good."
Kegan N.
OVEN WHIRLPOOL WEG730H0DS0 "Customer stated no display on oven, found damage to wiring harness, ordering harness (x2) and keypad; ordrng 1 W10145866 (swtch-memb) and 1 W11025616 (harns-wire) and 1 W11176109 (HARNESS)"
Kegan N.
WASHER WHIRLPOOL WFW9450WL "Customer stated door not closing properly, plastic piece on hinge assembly broken, ordering new hinge assembly ; ordrng 1 WP8183202 (hinge)"
Kegan N.
M/W OTR MAYTAG MMV4206FZ3 "Removed and replaced microswitches, tested unit 10 times within 10 minutes, test good every time.; used 1 W10727360 (MICROSWITCH) from stock"
Hector Z.
WASHER AMANA NTW4605EW0 Washer not finishing the cycle. Checked unit and found an F5E1 code (Lid switch fault). Lid not closing properly. Ordered Lid switch and strike.; ordrng 1 W10837741 (lid strike) and 1 W10838613 (lid lock assembly)
Hector Z.
RANGE WHIRLPOOL WFG320M0BS3 Cook top electrodes doesn’t stop sparking. Checked unit and found out of alignment burner switch. Adjusted switch. Tested ok.
William L.
REFRIGERATOR WHIRLPOOL MFC2062FEZ01 "Found loud damper noises, ordered damper door for unit.; ordrng 1 WPW10594329 (control)"
James G.
DRYER MAYTAG MGD8100DC0 Tech line says this is only part needed for conversion to natural gas Done by phone with customer ; ordrng 1 WP15418 (orifce-gas)
James G.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Compressor will not start!!!!!!!!!!!!!FOUR CALL COUNT!!!!!!!!!!!!!!!!!!!!; rqstng P&A on 2 W10236396 (strap)s, ordrng 1 W10832994 (compressor), rqstng P&A on 1 W11087200 (invrtr-box)"
James G.
DISHWASHER KITCHENAID KDTM404ESS3 No show need gate code; saved tckt
James G.
DRYER WHIRLPOOL WGD4800BQ0 Replaced listed parts due to noise Tested ok
James G.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Explained to customer that clouded water is undissolved gases as water clears up after about a minute in glass.Tested ok
James G.
WASHER MAYTAG MVWB765FW1 Replaced listed part due to noise Tested ok
James G.
OVEN GE PGB918SEM1SS Replaced listed part and hard wired sensor per tech line Tested ok
James G.
WASHER MAYTAG MHW8200FC0 Replaced listed part due to F-1/E-1. Control failure Tested ok
James G.
WASHER GE GTWN4250D1WS Replaced listed part due to no drain Tested ok
James G.
COOKTOP WHIRLPOOL MGC4436BDW12 Unit not plugged in good
Kevin M.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Whirlpool had said they would replace unit, phil is working on it. I am rescheduling call so Phil has time to talk to whirlpool. Customer is aware of what’s going on. Allow at least 4 hours just in case it doesn’t get replaced. ; schdld next appmnt for 1/31 THU !"
Kevin M.
WASHER WHIRLPOOL MVWX655DW1 Unit making noise during operation and stopping mid cycle. I found that the gearcase shaft has dropped down causing pulley to rub on belt shield. I also found that the washplate is seized and will need to be broken off to remove gearcase. Needs autho. Ordering parts. Allow 1 hr. ; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10902814 (washplate) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt)
Kevin M.
DRYER WHIRLPOOL WGD75HEFW0 Unit taking a long time to dry. I found gas valve chattering but coils are opening up. Failed gas valve. Removed and replaced gas valve. Tested unit. All tests good.
Tyler F.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer stated that unit will not power on. Found power to control but no voltage out. Ordering board and user interface not in stock.; ordrng 1 W11084672 (USER INTERFACE ) and 1 W11087213 (cntrl-elec)
Tyler F.
OVEN JENN-AIR JJW2830DS01 Customer stated the oven has a F2E2 error code. Found shorted keypad. Removed and replaced display tested all works good at this time.
Tyler F.
WASHER MAYTAG MVWX655DW1 Customer stated unit will not spin found broken motor pulley and belt. Customer will have unit outside to work on; ordrng 1 W11239857 (BELT) and 1 W11283592 (MOTOR)
Tyler F.
WASHER MAYTAG MVWC565FW1 Customer stated that the unit would not drain. Found debris in drain pump causing drain pump not to spin. Removed and tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Customer stated that the unit is making noise. Found noise is the variable speed compressor. Explained how the compressor works and defrost cycle. Fixed rattling water line all works good at this time.
Tyler F.
WASHER WHIRLPOOL CAE2795FQ0 "Customer stated the washer will not go into drain cycle, customer has to put unit on drain and spin for unit to drain water. Unit needs control board but customer refused she is taking unit back. Bill out service call."
Tyler F.
REFRIGERATOR KITCHENAID KRMF706ESS00 Customer star ice maker stopped working. Found ice maker stalled. Fix add tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Customer stated the unit is not cooling. Found evaporator is frozen over in the refer compartment and the door seal is sagging on the freezer door. Quoted customer for evaporator fan motor and door seal or freezer door. Customer declined quote. Let customer know that replacing the freezer door was a better option than the seal because seal will most likely sag again.
Tyler F.
DRIYER MAYTAG MGDB755DW3 Customer stated that the dryer is making noise. Found debris in felt ring. Removed and tested all works good at this time.
Michael M.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Cx states water is leaking from filter housing area. Flooding lower pantry and flowing over into freezer compartment. Ice build up is abundant. Using heat gun and steamer to remove all ice build up. Removed upper pantry panel and found water is leaking from filter housing port going from filter housing to reservoir.Filter housing W11194438 $83.45Ordering reservoir to be cautious. Explained to cx price will vary arrording to all parts needed. Reservoir W11168758 62.30Labor $150Cx daughter closed units door and damaged left side deli drawer left crisper plate W10530318 $42.47Spoke with cx and ordered extra parts in case filter housing is not the issue. Cx is going to pay for damaged part on return visit.Return 1/31/19 7-8 am requested; ordrng 1 W10530318 (plate) and 1 W11168758 (RESERVOIR) and 1 W11194438 (FILTER HOUSING)
Hector Z.
DRYER WHIRLPOOL WGD72HEDW1 Replaced control. Tested ok.
Hector Z.
DRIYER MAYTAG MGDB725BW0 Dryer not heating. Checked unit and found open thermal fuse. Replaced and tested ok. Advised customer to clean the vent.
Michael M.
WASHER MAYTAG MVWC565FW1 Removed console. Removed and replaced inlet valve housing. Reinstalled console. Rebooted unit and ran through auto service test. Passed with no issues. Unit no longer leaks. All ops are normal job complete
Michael M.
REFRIGERATOR AMANA ASI2575GRS00 Cx states unit suddenly stopped working. Tech finds unit has no power. Controls are unresponsive. No internal lights operate and no cooling.Tech moved unit forward and tested outlet. Found no power from outlet. Checked and all other outlets in kitchen have power. Found no tripped breakers in panel. Plugged unit into another outlet and unit turned on and began cooling. Recommended cx to call electrician. Unit ops are now normal job complete
Michael M.
DRYER AMANA NGD4655EW2 Denied repair
Michael M.
WASHER WHIRLPOOL WTW5000DW1 Removed power from unit. Removed lower pulleycover and immediately noticed the plug to capacitor is at a 45° angle. Installers used a dolly from rear of unit and damaged capacitor in process. Removed and replaced cap. Rebooted unit. Cleared faults and ran auto service test. Unit passed with no issues. All ops are normal job complete
Michael M.
WASHER MAYTAG MVWB855DC3 "Cx states unit leaks after it is finished.F0e4- spin limited by water tempF2e1- UI stuck button.Tech found hoses reversed, removed and swapped hoses to correct spots. Ran auto service test multiple times with no issues. No leaks from underneith or down rear of unit. Stand pipe is clear. Advised cx to record if issue happens again and call back. Left biz card with cx. Advised cx to run unit and report back if flooding occurs again. Unit ops are normal job complete"
Michael M.
WASHER AMANA NTW4516FW2 Cx not available until 1 pmRemoved and replaced inlet housing. Replaced console and ran unit through auto service test. Unit passed with no issues. No signs of leakage under or behind unit. Unit ops are normal if leak persist Cx was instructed to replace hoses. Took quick pic of hoses.Cx says they are brand new and he paid extra. Drain stand pipe appears to be backing up but did not overflow while tech was present. Unit ops as intended at 5is time job complete
Michael M.
COOKTOP KITCHENAID KCGS350ESS00 Cx states lettering is rubbing off of cook topTech took quick pic of drip panel.Removed and r placed drip panel and knobs. Installed burner heads all ops are normal job complete
Raymond D.
MICROWAVE WHIRLPOOL WMH31017FW0 "Upon arrival unit had blown fuse, and broken interlocks. Replaced interlocks, switches and fuse. Tested unit. Unit functions as designed; used 1 W10138793 (FUSE) from stock"
Raymond D.
OVEN KITCHENAID KGRS505XSS05 Installed igniter and tested unit unit functions as designed
Billy J.
REFRIGERATOR WHIRLPOOL WRF540CWHW00 12977879wq Apon arrival door is warped and not imaging switch that is why icemaker is not working as well unit needs new freezer door; ordrng 1 12977879WQ (dor-fip wh)
Kenneth M.
WASHER WHIRLPOOL WTW4816FW2 Installed control and testedunit. Unit is now working properly. Customer approves function at this time
Kenneth M.
FREEZER WHIRLPOOL WRX988SIBM03 Went to unit and tested everything. And found all functions normal. Found temps a little high due to settings. Set fridge to 37 and freezer to -2. Customer will call back if problem continues.
Billy J.
REFRIGERATOR KITCHENAID KRMF706ESS01 Parts never got ordered reordering; ordrng 1 W11095091 (bin-freezr) and 1 W11122881 (bin-freezr)
Billy J.
REFRIGERATOR WHIRLPOOL ED5YHEXMQ00 "71.55 apon arrival unit was completly room temp compressor not running nothing head a high pitch noise and then click compressor was not starting found unit had bad start device removed and replaced from truck stock retested job complete unit began to cool job complete; used 1 8201786 (START DEVICE,COMBO) from stock"
Billy J.
OVEN WHIRLPOOL WOD51ES4ES00 Apon arrival uninstalled over requesting double labor removed and replaced both tod fishes in back with main fuse retested all fans run and unit is heating job complete
Erick S.
RANGE TAPPAN TGF351RB Units has been tagged by gas company for leak at burners. Inspected burner and found no leaks at the time of service. Customer stated Lowe’s come and out and inspected unit and found it not operational. Customer is speaking to Lowe’s for replacement. Job comp
Erick S.
WASHER WHIRLPOOL WTW4816FW Found cold valve solenoid getting voltage but not opening causing it not to fill. Replaced valve. Retested it snd unit is now filling snd passed all tests. Job complete
Erick S.
REFRIGERATOR FRIGIDAIRE FFHS2611LB "Found s on ice maker causing it not to cycle. Also found ice bin coil cracked causing it to get stuck while dispensing. Replaced both ice maker snd bin. Retested it snd ice maker cycled snd filled with no errors, job complete"
Aaron B.
WASHER WHIRLPOOL WTW5000DW1 "Unit was not shifting in to spin , replaced the actuator, retested found unit now has a stripped hub asm and needs a new wash plate ordered parts ; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate)"
Aaron B.
WASHER WHIRLPOOL WTW7300DW0 "Needs 2 call countUnit started grinding when it went into spin, needs gearcase and the main board wouldn’t shut off , malfunctioning ordered parts to repair unit; rqstng P&A on 1 W10752283 (washplate) and 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W10812422 (cntrl-elec)"
Kegan N.
WASHER WHIRLPOOL CAE2745FQ0 See notes; saved tckt
Kegan N.
WASHER MAYTAG MVWB835DW "Customer stated unit making loud noise during operation. Ordering new gear case, clutch, and slider. Part #s, picking up at coast W10447976 W10447975 W10447973; schdld next appmnt for 1/29 TUE !"
Michael M.
OVEN WHIRLPOOL KODE507ESS03 Cx states unit takes longer to heat than old unit and wants temps checked. Also states fan keeps running after end of use.Tech found home owner is renovating kitchen with new appliances. Cx is worried temps take longer than old oven (30 years old) Tech found no faults and oven ops are as designed. Ran convection bake on upper and lower ovens. Recreated sound when oven was in cool down and rear blower engaged. Ran up too 325° and could not recreate noise Cx is concerned with. At this time all ops are as designed with no issues. Job completeAdvised cx to document with video next time issue happens
William L.
MW OVEN COMBO WHIRLPOOL WMH32519HV1 "unit running but not heating, ran 30 sec. cook test, Found mag humming very loud, ordered mag & diode for unit; ordrng 1 W10850446 (capactr-mg) and 1 W10886077 (diode) and 1 WPW10693025 (magnetron)"
William L.
WASHER WHIRLPOOL WTW5000DW1 "found latch sw with intermittently open switch, instructed cx to not seal drain hose to black pipe, replaced latch assy, ran self diagnostics, unit operating as designed."
William L.
WASHER MAYTAG MVWB850YG0 "Found no code, ran diagnostics cycle, ran spin test, ran agitate test, found no problem, unit operating as designed. , cx has concerns about water dripping from water inlet immediately after test cycles ran, cx wants water valve replaced in unit.called WP TL ref # 7724022910, was advised by WP TL not to replace water valve."
Erick S.
DRYER MAYTAG MGDC215EW0 Found unit with bad roller causing noise complaint. Replaced roller. Retested it and it passed all tests with no noise. Job comp
Erick S.
DRIYER ELECTROLUX EFMG617STT Found broken clamp at motor causing motor excessively vibrate and be stable causing noise . Unit will need new clamps; ordrng 1 134242400 (clamp)
Erick S.
DRIYER MAYTAG MGDX655DW Found unit with clogged vent causing poor airflow and unit not to heat correctly. Informed customer to have vent professional service. Job comp
Erick S.
M/W WHIRLPOOL MMV1153AAW Uninstalled mcw from wall. Installed new magnetron on unit . Retested unit and it now cycles and heats. Job complete.PLEASE IF POSSIBLE BILL FOR ADDITIONAL LABOR
Erick S.
REFRIGERATOR FRIGIDAIRE LFSS2312TE "Cycled unit and found units bad motor assembly, it’s making a loud noise as it cycles. Customer does not want repairs.Customer spoke with builder and stated unit is being replaced. Job comp"
Kenneth M.
WASHER WHIRLPOOL LXR6232EQ0 Fund unit leaking due to weak springs. Causing washer to lean forward so when washer is filling with water. It will allow water to flow behind unit. And onto floor. Ordering new springs. Also need tub ring but tub ring is discontinued. Springs will fix problem. Tub ring broken due to tub hitting the sides because of weak springs. Rescheduled customer for Tuesday 1-29-19; ordrng 1 8316845 (spring) and 3 WP63907 (spring)s and 1 WPW10250667 (spring)
Kevin M.
WASHER MAYTAG MVWB865GW0 "Took pic of pop. Suspension rod came disconnected from top causing tub to drop down and rub on ground damaging rotor and tub ring. Unit needs new suspension rods, rotor and tub ring. Removed and replaced suspension rods, tub ring, and rotor."
Kevin M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Unit not cooling and no water at dispenser. I found evap fan motor not running. I found that the evap motor was shorted and not running. Removed and replaced evap motor. Tested unit. All tests good. Main control and condenser motor tests good after evap fan was installed.
Jim S.
DISHWASHER BOSCH SHS863WD5N/10 Replaced middle spray arm
Jim S.
COOKTOP WHIRLPOOL G7CG3064XS00 7724003785 reference numberWhirlpool to call call customer; rqstng P&A on 1 W10256123 (holder-orf) and 1 W10284355 (manifold) and 1 WPW10286646 (harns-wire)
Jim S.
WASHER WHIRLPOOL WFW72HEDW0 No fault codes stored. Polarity is correct. Replaced board. Ran test. Unit tested ok
Jim S.
RANGE MAYTAG MGDB880BW0 "Replaced motor, blower, and coils. Unit tested okThe floor under the dryer is pieces of wood and the dryer has difficulty staying true"
Jim S.
DRIYER MAYTAG MGDC215EW2 Open timer motor; ordrng 1 4392065 (dryer repair kit) and 1 WPW10185981 (timer)
Jim S.
REFRIGERATOR WHIRLPOOL KSSC42QMS01 Replaced ice maker
Jim S.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Open heater in ice maker. Replaced ice maker. Unit tested ok