"CX Reports three days ago the dryer stoped drying after the third load started. Said after the unit didnt heat. POWER CHECK SHOWS GOOD SUPPLY. Disassembled the unit the wire to heater burnt out at the element. THIS IS A MANUFACTURE ISSUE. NEED TO CALL TRCHLINE, IN A MEETING. REPORTING THE DEFECTIVE WIRE ISSUE. SEE HOW THEY WANT TO PROCEED. We49x37817- updated. 12747694/ PER TL; ordrng 1 WE08X37098 (HARNESS) and 1 WE49X37817 (Heater kit)"

"found defective knobs, replaced defective knobs tested unit and is now properly"

"I found a burnt melted spray arm fitting on the heater element, I installed and secured new heater and spray arm , tested and unit is now operating as designed, customer approved repairs and service"

Unit has not made any ice even after changing out filter. Unit is at -15 degrees set on freezer. 1 is at 42 2 is -11 3 is at 0 14 is at 0. 16 is at -4. Talking to Ovi tech line. 7738873156. Filter was not functioning correctly and now is working. Test with tech line and filling icemaker. Job completed

Removed and replaced defective suspension rods. Tested unit. Now spinning properly. Job complete.

Found fuse not making contact so repositioned and retested. Unit ok job complete.

"Not turning on, no power, found control dead, replaced control board and tested unit working properly"

"Upon arrival found unit without power, check the unit and unit is getting voltage from outlet, connected the Bluetooth device and doesnt have any power going to this module. This unit has a bad control board. ; ordrng 1 WD21X33685 (Control board)"

"Washer making grinding noise (faulty slider). Replaced slider, performed calibration. Washer operating as designed. No leak."

"Washer goes from sensing to done. Belt came off. Reinstalled belt, tested unit. Unit operating as designed. Job complete."

"Customer not home. Called customer. No answer, left voice mail; schdld next appmnt for 4/17 WED !"

Worn out ssspension. ; ordrng 2 WH16X26911 (Left suspension)s and 2 WH16X26910 (Right suspension)s

"Found unit with broken glass, replaced broken glass, tested unit and is working properly"

"F0e2, f5e2, f8e1, Confirmed bad drain pump. Cx is going to unstick and have unit accessible for us. Requesting appt for next Tuesday, scheduling per cx request. ; ordrng 1 W11458345 (Pump)"

Found broken strike replaced strike washer is filling agitating draining and spinning per design job complete

JB out 4/11/24.Customer states washer leaves clothes wet at end of cycle.Upon arrival found washer unplugged. Cabinet not level. Plugged unit into power outlet. Unit immediately began running Emergency PumpOut Program. Allowed unit to run until it self reset. Tested unit in Drain/Spin Cycle. Verified unit now. Spins at high-speed and no longer shakes. Tested with clothing and verified clothes are now spun and ready for the dryer. Also adjusted front left-hand leveling leg. Unit is now operating as designed. No charge to customer. Job complete.

Installed new door. After testing found that icemaker would not fill. Ran water valve test and valve is not sending water to icemaker. Stuck solenoid valve is frozen sending water to dispenser but will not send through to icemaker. Will order and replace valve. ; ordrng 1 WPW10179146 (Valve)

Motor cover screw missing. Replaced screw. Washer now working properly.

"Found items in drum baffles, cleared items, unit is operating as designed"

"On arrival unit grading, broken harder, replace harness tested unit functioning as designed"

Correct issue with the valves. Tried to run a cycle and the unit is still having issues starting. I ran diagnostic cycle and the unit paused at the spin section. The unit is not shifting from agitate to spin. Ordering harness and actuator to correct issue. Rescheduling for tomorrow to get customer taken care of.; ordrng 1 W11569161 (Lower harness) and 1 W10913953 (Actuator)

Customer stated that the is giving a f5 and f7 error code. Found cracked lid and slider magnet off. Removed and replaced lid and slider tested all works good at this time.

Replaced gearcase. Washer now working properly.

CX says the doors are not aligned. Checking the install the unit is set up properly. CX instruct on seals and hinges.

Ran and found an F7E4 error code. Found slider damaged. Replaced slider and ran cycle. Unit passed all tests and is now operating as designed.

"Customer Concerns; dishwasher not drying dishes (shorted heater). Replaced the heater, performed calibration. Heater turned on at end of test. No leak."

"Unit constantly running, items in freezer are frozen and ice container is full, ice machine working. Light not turning off when door closed. Ordering new reed switch and thermistor kit. ; ordrng 1 242326001 (Reed switch) and 1 5303918775 (Thermistor kit)"

Removed and replaced drain. Drain impeller broken and not spinning. Installed new drain and tested. Unit now draining properly. During testing found control knob not selecting properly. Selection sometimes going wrong way when knob is turned. Ordering new ui. ; ordrng 1 W11112656 (Console)

"Replaced bad light module in the freezer, complete."

"Replaced defective control board, tested unit and is working properly"

Customer not home. Left voicemail. Waited 5 mins; schdld next appmnt for 4/16 TUE !

Found compressor not running and inverter flashes 4 times. Unit did equalized low side 67 and high side 75 psi. Documented with tech line and they submitted for engineering and stated Id get an answer within 3-5 daysSr#7738573470; saved tckt

"Installed pulleys belt clutch shifter, tested unit functions as design"

"Unit not engaging for spin. I tested unit and found broken actuator arm not turning with motor. I also found damage to belt and cam. Ordering actuator, belt and cam. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W10913953 (actuator)"

"Removed and replaced gearcase, belt, cam, agitator and basket. I saw that the unit had the old defective actuator installed. I updated with new one that is compatible with new gearcase. While calibrating I found that the main control will not send voltage to cold valve and will not allow me in diagnostic cycle after the calibration. Short in main control for valve. Ordering valve and control. ; ordrng 1 W11654022 (Cntrl elec) and 1 W11038689 (valve), used 1 W10913953 (ACTUATOR) from stock"

Not leaking water and making loud noise in spin. I found gearcase seal failed and water washed drive components out. Ordering parts. Allow 120 mins. Will need to break washplate out. ; ordrng 1 W10902814 (washplate) and 1 W11449840 (Gearcase) and 1 W11481722 (Actuator)

"Unit is not spinning properly, and Gearcase sounds like it is struggling to spin. Transmission sounds like it is screeching at the beginning of start up. Will need to replace parts again. They are defective. ; ordrng 1 W11454734 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Cam) and 1 W10528947 (Hub) and 1 W11130362 (Suspension) and 1 W11481722 (Actuator)"

"Upon arrival according with customer unit dont dry correctly, check the unit and found lint in the vent hose causing the air restriction. Remove the restriction and retest the unit. Check temperature on the outlet and have 165F. This unit is working properly. Job complete"

Adjusted igniter closer to burner tube. Tested several times without failure

"Upon arrival found unit with door locked, check the unit and found a bad control board. This unit doesnt have any water inside, and unit keeps running the drain pump. This unit will need new control and flow switch. ; ordrng 1 W11616491 (Control board) and 1 W11044866 (Flow switch)"

Freezer door swinging open. Not staying closed. Re adjusted freezer door seal with heat. Allow for door seal to form. Components okay. Operating as designed

Cx stated that filter never came with product also unit would not go into manual diagnostics seal system ok good frost pattern across evap will order control elec; ordrng 1 W11266112 (Filter water) and 1 W11034363 (Control elec)

Interface failure will order double oven has to come out of wall parts are not in stock; ordrng 1 W11428581 (Interface stainless) and 1 W11271175 (Control elecl)

FC temp is 0.5f. Freezing food in RC. Needs data loggers.; ordrng 1 W11558182 (HV control) and 1 W11518204 (UI control)

"Found frozen FZR drain. Deiced FZR drain. Replaced FZR door gasket. FF gasket came packed wrong, damaged. Must be in tall flat box. Reorder FF gasket. Instructed customer to leave FZR door closed for 4 hours. 2 count job. Allow extra time.; ordrng 1 241786011 (Door gasket-FF)"

Upon arrival found unit with water on the detergent dispenser causing failure. Check the unit and the detergent pump is no working properly causing the failure. Replace the dispenser assembly. Retest the unit and now unit is working properly. Job complete

Old unit had compressor issues. Removed old unit and installed new unit. New unit operates as designed

New Gearcase came without agitator bolt. ; ordrng 1 WH03X34137 (Gearcase)

"All elements bad , checked resistance open.Installed 1500 watt elements working . Checked voltage good and neutral good. Ordered 2400 watt elements will return with parts.; ordrng 2 W11396790 (Element 2400 watt)s"

"Oven not turning on, has power from outlet.Control is bad, has power and neutral. Ordering control board.; ordrng 1 WFG535S0LS4 (Control board)"

"JB out 4/11/24.Verified DOP as 4/29/23Verified no cooling inFF section, very poor cooling in the FC.Compressor emitting a loud sound indicating internal failure.ORDERING COMPRESSOR AND EVAPORATOR AND REQUIRED LOKRING FITTINGS********((PLEASE ALLOW JOB COUNT OF 4 FOR COMPRESSOR AND EVAPORATOR))*****R600aSEALED SYSTEM REPAIR. ALLOW NEEDED T8 E; ordrng 1 W11488141 (EVAPORATOR) and 1 W11504419 (LOKRING (Suction Line to Evaporator)) and 1 W11504449 (LOKRING (Capillary Tube to Evaporator)) and 1 W11393974 (COMPRESSOR R600a) and 1 W11504415 (LOKRING (Suction Tube to Compressor)) and 1 W11504431 (LOKRING (Compressor to Condenser)) and 1 W11506619 (LOKRING (Charging Tube to Compressor)) and 1 W11506635 (LOKRING (Charging Tube to Schrader Valve)) and 1 R600aREFRIGERANT (50 Grams) and 1 W11109499 (DRIER (NON DYE)) and 1 W11504445 (LOKRING (Heat Loopto Condenser)) and 1 W11504449 (LOKRING (Capillary Tube to Evaporator)"

Found drive hub worn out causing basket to go off balance odering drive hub and agitator ; ordrng 1 W11550891 (Agitator) and 1 W10528947 (Drive hub)

Found bad light transformer and control odering control and transformer ; ordrng 1 W11325786 (Control) and 1 W11238401 (Transformer)

Dc circuit is dropping power ordering all fans ; ordrng 1 W11087438 (Evap motor) and 1 W11249952 (Evap motor freezer) and 1 W10846539 (Ice box fan)

Lid cracked on left side causing lit to not close properly. Ordering new lid and hinges. ; ordrng 1 W11259006 (Lid) and 1 WP8563965 (Hinge) and 1 WP8572974 (Hinge)

Unit not able to shift from agitate to spin. Ordering new shifter and pulley wheel. ; ordrng 1 WH03X30517 (Shifter) and 1 WH03X32097 (Trans pulley and nut)

Unit has bad light socket in ff section. Socket is shorted out. Quoting for new socketParts: $21.09Service Charge: $145.00FRL: F12 - $139.87 Additional Labor: $0.00Other: $0.00Subtotal: $305.96Tax: $1.58Job Rate: $307.54Collected 145.00 service in cash; ordrng 1 218906802 (Light socket)

"JB OUT 4/11/24. Customer states freezer drawer is very difficult to open and close. Additionally, upper right hand door gasket is cracked, not sealing. Ordering replacement refrigerator door gasket 10830162, Left-hand and right hand freezer drawer slide part number W11658402 quantity of two; ordrng 2 W11658402 (SLIDE)s and 1 W10830162 (GASKET FF UPPER)"

Found the refrigerator temp at round 45 degrees and the freezer at 1 degrees. I ran several diagnostic test and all functions passed but the temp in the refrigerator is not correct. Ordered main control and wire harness that comes with the new temp sensor for the refrigerator section. Will come back with the damper control. Harness is on back order so I informed the customer on the process. ; ordrng 1 W11524469 (Control electric) and 1 WPW10422363 (Harness wire)

Start switch not working. Part on order follow up required. ; ordrng 1 WP3398094 (Switch)

Unit is not cooling now Called tech line File number 7738874175 told to replace control. Ordering control not in stock.; ordrng 1 W10807590 (cntrl-elec)

"Replaced control, oven temp sensor, and oven door gasket. Tested unit. Unit operating as designed. Job complete."

"SR #- 7738870539, unit need water valve and tube. Please I need refrigeration tech as helper, unit need to be moved out to access the parts, built-in.; ordrng 1 WP2307650 (Water valve) and 1 W11662302 (Water tube)"

"Upon arrival, inspected unit unit would not start to spin in like it make a loud humming I replaced the actuator and capacitor. Retested unit after checking, splotch clutch was fine belt was fine during spinning. The motor found that the motor was seizing up I was able to free it. I started the motor in a calibration cycle to calibrate the capacitor and actuator during this spin cycle the unit completely sounded very loud like the motor is going out ordering ordering a motor gear, case assembly and drive hub; ordrng 1 W11026785 (Drive motor) and 1 W11449840 (Gear case assembly) and 1 W11551646 (Spanner nut) and 1 W11510461 (Wash plate), used 1 W11395618 (Capacitor), and 1 W10913953 (Shift actuator) from stock"

No parts in box for this job. Part are highlighted on paper. Unit will need new spark igniter. Follow scheduled for Tuesday 16 anytime.; ordrng 1 W11524031 (Ignite er)

Visual and physical inspection plus functional testing and found a bad clock board. ; ordrng 1 W11620552 (Clock board)

Unit is not draining at all. F21 shows up. Talked to parts and will get it on truck. 280187 pump assembly. ; ordrng 1 280187 (Pump assembly)

Robert with tech line. Ran test 81 and 82. Still no water to unit. File number for this call. Steam out fill tub freezing and see if it works after this. 87173791. ; schdld next appmnt for 4/15 MON !

"Received another defective control. This time, the main valves and drain pump are working fine. But 3 secondary valves and the UI are not functioning properly. The UI is blinking and unusable. I plugged the old control back in to see if the UI has failed, but it works fine with the old control. I need to order a third control now. Cx doesnt want to wait for another part and is going to Costco to ask for a replacement.; ordrng 1 WH22X36637 (Control)"

Broken strike. Part on order follow up required. ; ordrng 1 W11457841 (Strike)

Found broken strike.; ordrng 1 W11457841 (Strike)

"Tested unit found defective timer, thermostas, and igniter ; ordrng 1 WE04X24550 (Timer) and 1 WE04X25195 (Thermostat) and 1 WE04X26138 (Thermostat) and 1 WE04X25199 (Thermostat) and 1 WE04X25201 (Thermostat) and 1 WE4M449 (Igniter)"

"JB out 4/11/24.Customer states washer lid will lock but washer does not start.Found failed Capacitor.Installed replacement Capacitor W11395618 (USED FROM TRUCK STOCK). Tested operation. Observed loud grinding noise from splutch.Installed replacement (Cam/Splutch ASM from Truck Stock.)Reassembled unit.Unable to run calibration cycle, unit will not enter but only spins at high speed.Spoke with Austin at Whirlpool factory Tech line. After several attempts to run calibration cycle, Austin recommended replacing the machine control. Ordering machine control, and HMI under the manufactures warranty at no charge to the customer.; ordrng 1 W11675701 (HMI) and 1 W11627413 (MACHINE CONTROL), used 1 W11395618 ( CAPACITOR), and 1 W10721967 ( CAM KIT) from stock"

Pulled up to house and found that harnesses terminal block was broken and connectors looked bent and frayed. Showed customer because he pulled up to house same time as me. Ordering new harness. ; ordrng 1 W11529071 (Harness)

Unwrapped front panel with customer who left in film and found a scratch on bottom right of front panel. Will need new panel sent to customer. Will order and install on return.; ordrng 1 WD27X33580 (White door panel)

Door falls down. Ordering hinges. ; ordrng 1 W11712995 (Left hinge) and 1 W11712996 (Right hinge)

Gasket broke. And ice door frozen shut. Keeps freezing shut ordering door. ; ordrng 1 W10917313 (Gasket) and 1 W11594927 (Ice door)

F3e2 error code. Light stays onOrdering parts. ; ordrng 1 W11618921 (Acu) and 1 W11459149 (Hanrness) and 1 WPW10298258 (Harnes) and 2 WP3387223 (Electrode)s

Compressor was seized up. No cool ordered new compressor. Schedule as training for TR.; saved tckt

Unit not seeing lid lock; ordrng 1 W11513248 (Lock) and 1 W11626074 (ACU)

DSI module not receiving 120 volts from board; ordrng 1 W11620680 (ACU)

Found diffuser exexively loud and clicking need diffuser.; ordrng 1 W11164593 (Diffuser)

Found faulty damper

Broken wire harness in the door; ordrng 1 LW11202405 (Door)

Fresh food evaporator is frozen up badly ; ordrng 1 W11087438 (Harness)

Damper leaking ; ordrng 1 WP67006341 (Gasket) and 1 WPW10196393 (Damper)

Found no voltage to valves; ordrng 1 WH22X35518 (Control board) and 1 WH08X29513 (Harness)

Cx claims that washer is filling then draining water out of drum before agitating.ordered new control board.; ordrng 1 W11608056 (Control board)

Installed parts tested to a fill drain tested ok complete.; ordrng 1 WD19X25461 (Drainpump)

Found refrigeratorbuilding condensation in freshfood area found dead deli Ui customer decline estimate at this time do not order parts complete paid for service .; ordrng 1 KRMF706ESS (Door) and 1 WPW10769076 (Ui) and 1 W11170612 (Harness)

Found refrigerator ice maker not filling ice maker on advance no fill ; ordrng 1 WR57X30890 (Isolationvalve) and 1 WR30X39385 (Icemaker)

Found bad fresh food door gasket ordering new; ordrng 1 W11240749 (Door gasket black)

Found both mounting nuts were broken ordering new; ordrng 2 WB01X10124 (Nut assembly)s

"Customer states the unit is not freezing properly. Some of the food is not frozen solid and ice cream becomes mushy after only a day or two. Called WPTS(7738871236) and spoke to them about what I saw. The evaporator fan was not running while I was speaking to the customer. I turned down the cooling and closed the door. As she was removing the Fc items the fan came on. When I opened the evaporator compartment there was only a partial frost pattern. Later after troubleshooting it looked better even though I would expect it to be worse since I had the unit open and the evaporation panel off while I was inspecting for leaks. When doing a wattage test there was only about 15-20 watts. Per WPTS it should be more like 70-90 watts the amp draw was about 1 amp. I looked for evidence of leaks in the unit and evaporator compartments but found no evidence. WPTS recommended pressurizing the unit with nitrogen and checking for leaks. If I do this now the customer will not have any cooling at all until I can get sealed system parts to repair this unit. See notes on scheduling.; ordrng 1 W11582579 (Compressor) and 1 W11504415 (5/4 NR MS 00 (HEAT LOOP TO CONDENSER)',) and 1 W11504449 (4/2 NR AL 00 (CAPILLARY TUBE TO EVAPORATOR) and 1 W11109499 (DRIER (SERVICE DRIER WITHOUT DYE) (ALSO ORDER THE FOLLOWING LOKRING PARTS)) and 1 W11504415 (8.5/8 NR MS 00 (SUCTION TUBE TO COMPRESSOR) and 1 W11504431 (7/5 NR MS 00 (COMPRESSOR TO CONDENSER)',) and 1 W11506635 (TUBE, CHARGING (1/4' W/ SCHRADER VALVE)',) and 1 W11506619 (8 NK MS 00 (CHARGING TUBE TO COMPRESSOR)',)"

"Rotor screw strip broke can not take out. Customer has waited to long for repair wants new appointment soon, or replaced unit.; ordrng 1 W1144984 (Gear case) and 1 W1075448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11510461 (Wash plate)"

Rails ar not closing correctly and looking up right part. ; schdld next appmnt for 4/12 FRI !

Found unit has a tear on the right gasket were mulligan is sweating and dripping water down to freezer door. Gasket W10830162. ; ordrng 1 W10830162 (Gasket gray)

"Drain pump wire broken, repaired drain pump wire.Ran diagnostic cycle test, all test passed. Job complete."

"Found igniter failing to light flame, reinstalled igniter, unit is operating as designed"

"Found agitator screw came loose not allowing agitator to stay tight and function properly. Fastened down screw. Tested unit, all ops now working as designed."