"Installed parts tested, unit functions as designed"

Replaced gear case and agitator tested u it working as designedly

"*DOUBLE LABOR. Unit was not producing ice, need full seal system repair. Compressor, evaporator and condenser. Unit is now working properly."

"Fixed- installed new parts (motor, sensor, harness) per whirlpool tech- support- all test pass in diagnostic- cx ok repair"

"Installed harness, belt and pulley. Tested the unit as much as I could. Unit was not connected to water or drain. Verified pump operation."

Found blue and double black wire disconnected from relay. Secured connection and tested. unit now heating properly.

"Installed ui and water valve. Tested, unit functions as designed."

"Replaced bad suspension and the noisy motor, unit test ok. Complete"

Replaced broken lid tested unit all functions working per design

"Returned, replaced defective gearcase and damaged peripheral partsAs designed operation was restored with no leaks. Basket gear case slider stator,and tub all replaced. Completed overhaul performed ; used 1 W10734521 (Slider) from stock"

Stove not reaching temperature.install igniter and temp sensor.test to 500 degrees work ok. No more clicks sounds.

"Found soft close not working on lid and cam gears slipping when unit is slowing down from spin, replaced hinge spring, bearings and cam, verified with cx lid is closing softly and unit is slowing down from spin properly, cx has no further questions/concerns, unit is fully operational at this time"

"Found error code f1 e1, f2 e1,f0 e3, no friction or any trace of resistance on basket when spinning by hand. Ordering acu and explained to Cx unit needs both hoses or a cap to prevent leak out of inlet valve. Also needs to run unit on dedicated circuit.Sr7740450483; ordrng 1 W11532978 (Acu)"

Fz door wobbles. Bracket assemblies damaged. Rack shaft is missing. ; ordrng 1 W11241580 (Bracket assembly(left)) and 1 W11241268 (Bracket assembly(right)) and 1 W11173556 (Rack shaft)

Gearcase defective. Gearcase housing not proper canny seat stator correctly. Needs Gearcase; ordrng 1 W11449841 (Gearcase) and 1 W11449841 (Gearcase)

"Need work- dyer belt is slipping, rollers are knocking during any cycles- ordering part for unit. ; ordrng 1 4392067RC (Kit)"

Found bad control light and fan both not working; ordrng 1 5304528893 (Ui) and 1 5304528885 (Overlay) and 1 5304528924 (Harness) and 1 5304529285 (Starter)

Lid lock assembly faulty. Lid lock mechanism faulty. Ordered parts. W11670519. Upon arrival. Ran diagnostics. Found wire harness shorted. Installed new wire harness. Tested components. Lid lock assembly faulty faulty. Sr#7740370471Wrong phone number. 2846; ordrng 1 W11670519 (Lid lock) and 1 W11643701 (Wire harness)

Nobody home call will need to be rescheduled ; O-emld tckt

When oven is hot and a burner is turned on as the spark happens to light the burner bake cancels and UI goes to home screen ; ordrng 1 5304535289 (Ui)

Failed ui has 12v from main control ; ordrng 1 W11626080 (Ui)

Failed bake Ignitor ; ordrng 1 W11176454 (Ignitor)

Per customer unit not cooling they unplugged unit it has only been plugged in for 20min at this point and it is starting to cool. Returning when unit has had more time to cool and to do a possible leak check ; schdld next appmnt for 12/6 FRI !

"Washer making grinding noise install cam and agitator and hub,washer still making noise,check gear case,need gear case.reroute for part.; ordrng 1 W11454738 (Gear case)"

Need work- cancel button is stuck- ordering part for unit. ; ordrng 1 W11620481 (Cntrl elec)

"Cook top glass broken,not cover under manufacturer warranty.and there is no parts available will call tomorrow Jenn air.call whirlpool File#7740455971; schdld next appmnt for 12/4 WED !"

Found bad element that caused glass to crack ordering new element and glass ; ordrng 1 W10818724 (Glass top stainless) and 1 WPW10251108 (Element right front)

Found bad defrost timer ordering new; ordrng 1 5304526183 (Defrost timer)

"Long dry times, Disconnected vent from the back of dryer, tested with thermocoupler unit was prematurely cycling on and off, suspected out of range sensor or intermittent wire harness issue, correcting issue by; ordrng 1 WE08X29053 (Main harness with sensors)"

"Electronic relay button stuck in on position,and control board not regulating functions,ordered new control board and start button electronic relay.cx covered for parts and service fee,collected labor with iWallet.; ordrng 1 W11356247 (Start button Control) and 1 W11356248 (Main control)"

Cx unit isnt cooling at all but the compressor is running just fine. Unit has a leak.ordering SS parts to fix unit. Im definitely not the strongest SS tech and this will take me a while ; ordrng 1 WR87X41607 (Compressor) and 1 WR87X36101 (Evap) and 1 WR87X36486 (Evap) and 1 WR87X30875 (Dryer)

Installed part panel cover melted not letting board sense need this parts.; ordrng 1 5304535290 (Cover) and 1 5304535367 (Panel)

"Crisper drawer is broken, will need to pay for new one if they would like it installed. ; ordrng 1 W10827015 (Crisp drawer cover)"

CX is complaining that the display dies randomly throughout the day. Upon diagnosis I found the part to be discontinued ; ordrng 1 74004402 (Clock (blk))

"Knocked on door and rang doorbell. No answer l, called office to call customer. Customer didnt answer office, waited my 5 ; saved tckt"

Wont wash. F7e4. Found bad slider. Removed and replaced. Tested. Now making loud noise during agitation. Ordering rotor and agitator. ; rqstng P&A on 1 W11260238 (Rotor) and 1 W11550891 (Agitator)

"Need work- motor- evap is locked up, thermistor is reading out of range- defrost issue- ordering part for unit. ; ordrng 1 WPW10384183 (Thermistor) and 1 W11546684 (Clip)"

"Customer concerns; washer is overfilling and leaking over the tub. I checked pressure hose for kinks (ok), and harness connectors. I initiated wash cycle. The washer did not overfill at time of service. Please order pressure sensor.; ordrng 1 203843 (SENSOR,PRESSURE(0-400MM H20)GREEN)"

Right oven is not heating. Shorted igniter. I called ZLINE TECHLINE TO ORDER PARTS (937)303-0126. I was unable to speak to a representative (recording). I will follow up Wednesday.; schdld next appmnt for 12/4 WED !

Uni t full of water and controls nonresponsive. Could not get unit to respond to diagnostics tool. Ordering new main control and pump. ; ordrng 1 WH22X37217 (Control)

"#1, Gave estimate for suspension kit & straps for $552.53, service fee 72.50, $187.92, parts cost $ 269.85, tax $ 22.26, ordered, suspension & straps for unit, collected $364.61, iWallet , $364.61 CC Auth# 3KWXJF; ordrng 1 W10821942 (Suspension kit) and 4 W10839119 (Straps)s"

The customer is not having an issue with the gas leak. Theyre having an issue with carbon monoxide from the oven being used. The carbon monoxide detector is going off in the house and you can see the pictures the gas company verified that it is coming from the oven. the igniter is weak and is causing a long delay to light the oven. The burner tube has areas where the igniter is burned a hole into it. ; ordrng 1 W11220387 (Burner) and 1 W10918546 (Igniter)

Need work- found cntrl elec to be loose- error code f5e7 actuator failure- pump is working intermittently- ordering parts for unit. ; ordrng 1 W11603811 (Cntrl elec)

"When arrived, no error codes present. Ran spin Testing and unit spun as intended. Unit filled , drained, spun, agitated all as intended. Cx insists that unit is not working properly. Ordering control board. ; ordrng 1 WH22X37217 (Control)"

No error codes when arrived. Used Navybean to run diagnostics testing. Ran spin and agitate tests for several minutes. Spin and agitate completed without issue. No unusual noises at this time. Tried to Documented with techline . Disconnected. Will document in morning. ; saved tckt

"Tested unit found defective safety thermostat, and asu; ordrng 1 WE04X30582 (Thermostat)"

Harness is severed at drain pump.; ordrng 1 W11643701 (Lower harness)

Need to order TOD thermostat ; ordrng 1 318578506 (Tstat)

"Need more work- drum cut though front panel, lint screen handle is broken- belt, rollers are no bad, from normal wear- look at pictures- ordering parts for unit. ; ordrng 1 W11607443 (Lint screen) and 1 W10899578 (Drum) and 1 W10806345 (Panel)"

Picked up data loggers. ; O-emld tckt

Gearcase defective. Gearcase housing not proper canny seat stator correctly. Needs Gearcase; ordrng 1 W11449841 (Gearcase) and 1 W11449841 (Gearcase)

"Sr#7740453041 I replaced main control, capacitor, actuator and motor relay. Still not getting voltage through motor circuit. I called tech line and we determined that we have a broken wire in motor circuit. Ordering lower harness. ; ordrng 1 W11376227 (Harness) and 1 W11736785 (Harness)"

Found three way valve not operating ordering compressor dye dryer and three way valve as well found lights on ui not working ordering ui; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Dye dryer) and 1 W11580434 (3 way valve) and 1 W11387386 (User interface)

No cool situation. Both sections. Compressor making abnormal noise. Possibly locked up. No signs of refrigerant leak. Condenser and evaporator fans operational. Compressor is running. ; ordrng 1 W11592010 (Compressor) and 1 W11291123 (Ff evaporator) and 1 W11548259 (Condenser) and 1 W11099748 (Fz evaporator)

Cx states unit is taking longer than normal to complete cycles. Sometimes it takes up to 2.5 hours for a load and clothes is still wet and not fully rinsed at the end of the cycle. No error codes stored on unit. ; ordrng 1 W11449841 (Gearcase) and 1 W10902814 (Washplate)

61 degrees going in and temp coming out after a minute is 100 to 106 using 2 different thermometers. Allen with tech line. Left side A23242801 and the right side A23243301. 2 springs on left and on right 1 spring. Case number 87769805. ; ordrng 1 A23242801 (Interlock left)

Nathen with tech line. Found compressor at .04 amps still but compressor so hot to touch and drier also. File number 7740454233. W11574734 compressor. W11598434 Evap. Need to order parts but customer is calling to see if she gets an exchange. Compressor and evaporator need replacement. ; ordrng 1 W11574734 (Compressor) and 1 W11598434 (Evap)

Customer called and asked if we could do Friday. Today was not going to work. Any time after 8am; schdld next appmnt for 12/6 FRI AM

Found sump not running ordering sump; ordrng 1 Wpw10605059 (Sump)

Found water damage on the diverted ordering sump; ordrng 1 W11443104 (Sump)

Found door switch broken ordering door switch; ordrng 1 Wp3406107 (Door switch)

Sr#7740452229 tech line recommended lower harness; ordrng 1 W11652038 (Lower harness)

Found new UI connector wont match up to original or new PCB. PCB box cover is cracked( not a serviceable part ) needs to be put in research. 3 count job. Allow 2 1/2 hours. ; ordrng 1 W10727057 (UI control)

Tried to split gearcase from tub and was unsuccessful. Seized is the shaft. Need to return with basket tub and components to repair entire unit. Schedule when available.; ordrng 1 W10811957 (Basket) and 1 W11219115 (Outer tub) and 1 WPW10215093 (Fitter cap) and 1 W11032711 (Washer thurst)

Off brand filter had just enough friction it did not eject correctly. Customer had a drop 3 filter that fit well and fully ejected. Filter cap is missing.Customer will decide on repair options; ordrng 1 WP2260518B (Cap)

Customer states that the RC is about 40f when the set point is 35f . The FC is set to -1f which was the product temperature. Checked unit with SHQ and found all loads operating as expected with the exception of the RC fan assembly. Ordering the RC thermistor and evaporator cover assembly.Next visit the refrigerator will need to be emptied so I can replace parts in the evaporator area.Note 7437; ordrng 1 WR55X10025 (Thermistor) and 1 WR17X37708 (Evaporator cover)

"Found broken bolt in gear case shaft ordering parts needed for repair.. rs Friday if possible.; rqstng P&A on 1 WH03X33730 (Gear case), ordrng 1 WH43X31240 (Auger)"

"Customer concerns; microwave is not heating. Magnetron makes grinding noise. 2 JOOOOB COUNT FOR OVEN REMOVAL. CUSTOMER ONLY AVAILABLE, ON LY MONDAYS AND TUESDAYS. ; ordrng 1 555030400 (Magnetron) and 1 555042802 (Diode)"

"2 call countChecked operations unit had a CE code, which is communications error with the user interface and main board order parts and icemaker stopped functioning as well. Ordered parts to get unit back up and running.; ordrng 1 5304527032 (U I board) and 1 5304533225 (Main board) and 1 243297613 (Ice maker)"

"Needs 2 call count Customer said the unit is grinding intermittently, ordered fill tube kits and fan motor blades ; ordrng 1 W11645127 (Dampener asm) and 2 W11750811 (Fill tube kit)s and 1 W11559968 (Evaporator motor)"

"This unit is a stove , no bake or broil , control starts the bake igniter then turns off , needs main board , safety valve and both bake and broil igniters; rqstng P&A on 1 Parts (Needs parts looked up)"

Right side interlock switch. Reroute for part.Call tech lineSR#7740454389; ordrng 2 W11033422 (Interlock switch)s

Removed and replaced console. After console was installed and protective coating was off we noticed a dent in upper left corner. Re ordering console. ; ordrng 1 W11620706 (Console)

New shelf came in defective- did not sit flush what other shelf- cx did not like that- will need to reorder- ; ordrng 1 W11243759 (Shelf)

"JB Out 12/3/24.Upon arrival found unit pulled forward away from wall, plugged in and running. Customer states about once per 24 hour interval several times now the unit will leak approximately 5 gallons of water onto the kitchen floor in front of the refrigerator. Additionally, there is an intermittent vibration sound , and audible door open alarm sounds regularly. Upon arrival found unit pushed away from wall out of alcove. Took photographs of unit, floor, and front floor on side and floor and back. Please note existing damage to floor, particularly in the back of the refrigerator. This is existing damage. Inspected refrigerator and found upper right hand door switch that controls interior light is pushed inward and does not spring back out, so that the interior lights do not work. Installed General Electric SmartHQ diagnostic to a verified and over abundance of defrost events based on the fact that the computer sees the door open for more than 24 hours at a time. Unable to verify vibration noise at this time. Unable to verify any water on floor at this time. Inspected defrost tube adjacent to right hand side of compressor verified tube is not damaged and is aligned properly.unit is not connected to a water source for ice water. Ordering replacement switch covered under manufacture warranty at no charge the customer.; ordrng 1 WR23X29170 (SWITCH)"

Installed sump pump tested on a fillwash and drain tested ok complete.customer not home owes for labor for dishwasher called office ok to move on .; saved tckt

No answer at the door. Called office and they said file maintenance guy came and verified that no one was home. Rescheduled for next available date. ; schdld next appmnt for 12/9 MON !

File number is 7740448834. Unit has a restriction somewhere in the sealed system. Ordering a drier 3 way valve and time to find and repair restriction. Parts and labor of the sealed system covered. ; ordrng 1 WPW10143759 (Drier uv) and 1 W11575003 (Valve)

After several minutes a vibration sound appeared. Tried to adjust sealed system tubing. Still noisy. Needs compressor. 5 count job. Allow extra time. SEND SEALED SYSTEM TECH ONLY. Allow extra time. ; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Coupler)

Checked unit found excessive vibration on spin. Ordering parts to repair and will consult T line. Please allow extra time.; ordrng 1 W10586077 (Basket) and 1 W10870913 (Gear case)

"Found error code f1 e1, f2 e1,f0 e3, no friction or any trace of resistance on basket when spinning by hand. Ordering acu and explained to Cx unit needs both hoses or a cap to prevent leak out of inlet valve. Also needs to run unit on dedicated circuit.Sr7740450483; ordrng 1 W11532978 (Acu)"

"Found low pressure from valve to dispenser, found leaking from dispenser drawer, dryer stacked on top need second man; ordrng 1 WH42X29542 (Dispenser drawer) and 1 WH01X29652 (Fill hose)"

Additional part needed for repair; ordrng 1 WH04X35737 (Water level sensor)

"Installed new ice maker, remolded door gasket, light module and switch, cycled ice maker no water coming in. Water line is not obstructed, faulty water valve; ordrng 1 WPW10420083 (Water valve)"

"F9e1 long drain error, tried repairing wire harness but unsuccessful multiple breaks on harness, correcting issue by; ordrng 1 W11643701 (Wire harness) and 1 W11399437 (Drain pump)"

Called Zline techline.. 1-937-303-0126. Wrong parts were sent. Documented with techline. Will return when correct parts come in. ; O-emld tckt

Unt not heating on bake or broil. No faults saved in system. Ordering new Tod and Maxwell board. ; ordrng 1 WP4449751 (Tod) and 1 W10803991 (Control)

"Unit locked and full of water. Opened top of unit so Cx could access clothes. Will need new lid lock, control, harness and drain pump. Unit will need to drained ; ordrng 1 W11670519 (Latch) and 1 W11626074 (Control)"

"Removed gearcase and attached components. Replaced with new gearcase and components. Upon installing gearcase/washplate screws, screw broke off at screw top inside gearcase and not removable. Will need to replace garcase again. Will replace trans nut and pulley. ; ordrng 1 Wh03x32097 (Trans nut and pulley) and 1 Wh03x33729 (Gearcase)"

Water valve making noise during filling. Makes a grumbling groaning sound when powered and water flowing through. Ordering new water valve. ; ordrng 1 5304528029 (Valve)

Lid lock tab broken. Not locking lid. Ordering new lid lock. ; ordrng 1 W11670519 (Lid lock)

Found unit draining. Found propeller locked up. No blockage in drain pump. Ordering new drain pump. ; ordrng 1 WH11X29539 (Drain pump)

"New part was defective,installed new ui and had communication error,ordered another ui.Need office to call Z line at 1(614)-777-5504 and order another ui, part number is RBIV-DPA-30.couldnt reach Z line to document, making call a pseudo to speak with Z line in morning.; schdld next appmnt for 12/4 WED !"

Came in and found a Damaged light sucketUnit must be dropped to replaced that part; ordrng 1 W10834331 (Harness) and 1 W10709921 (Light)

Could not get you into diagnostic mode talk to Scott advised changing the lower board and the upper board. Will return to install.; O-emld tckt

Wire came off the burner. Wire was safely reinstalled to burner. Burner is working properly now. Unit is operating as intended. Cosmetic damage on cooktop. Scratch under cooktop glass. Cooktop on order follow up required. ; ordrng 1 W11223301 (Cooktop)

"Suapension worn out and drain pump. Intermittently failing impeller getting stuck. Parts on order follow up,required. ; ordrng 1 W11130362 (Suspension) and 1 W11399437 (Drain pump)"

"2 call count Checked the unit the left and rear front burner fell apart , , burner on light stays on needs new infinite switches order parts; ordrng 1 WB31X46067 (Burner element) and 2 WB24T10022 (inf switch cntl)s and 2 WB24T10025 (infinite switch)s"

Installed control and unit. Programmed and tested. Unit instantly started flashing 888 as soon as I started cycle. Called and documented with techline. I was informed to check for leaks due to CSM Trip. Ordering heater and wash motor. Found no leaks in system. But was told to check those 2 components File# 15035619 ; ordrng 1 WD19X32518 (Wash motor) and 1 WD05X35098 (Heater)

F9E1 faulty wash motor. Heater is also open. Burnt relay on the relay board. Open water valve.; ordrng 1 W11416362 (Wash motor) and 1 W11568793 (Harness) and 1 W11537778 (Heater) and 1 W11410066 (Board)