mitch l.

WASHER MAYTAG MHWE950WW02 Upon arrival customer stated unit sounds like a jet taking off. I tested u it and unit has bad bearings per technical service pointer #W10484432 to call 800-387-1086 for autho whirl pool will not authorize due to unit being out side the 5 year service pointer on unit. Per service pointer To fix unit I need to order lower outer tub front outer tub and basket ordering parts need autho. File number 6371055555.; ordrng 1 W10250762 (tub-outer) and 1 W10772619 (tub-outer) and 1 WPW10283352 (basket)

Michael M.

WASHER WHIRLPOOL WFW9550WW00 "Cx states unit will stop mid cycle.On arrival tech found unit with lower front panel removed.F1- eeprom error/ power lossC1C7Getting phantom codes. Ran unit through auto service and unit b came stuck on C01Spoke with DA, main control board is no longer available pn w10251767 Replaced leaky drain pump and ran auto service. Unit passed auto service after a delayed C01 cycle. Advised cx to use the unit and report to ARS on Tuesday if unit is now operating correctly. Leaving ticket open until Tuesday 10/16/18; saved tckt"

Tyler F.

REFRIGERATOR KITCHENAID KSF26C4XYY00 Customer stated that ice maker stopped working and water is leaking from bottom of unit. Found leak is caused by the drain pan is frozen. Customer to defrost to stop leak. Tried to cycle ice maker but ice maker will not move. Found failed ice maker. Ordering ice maker in stock.; ordrng 1 WPW10251076 (icemaker)

James M.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Found unit unable to drain and weak water motor. Checked drain pump for clog and found none. Drain still not pumping. Ordering new sump assembly and drain pump will return 10-18; ordrng 1 W10876537 (drain pump) and 1 W11087376 (pump&motor)

William L.

M/O COMBO KITCHENAID KEMS307GBL0 "Ran bake cycle, Found oven sensor not sensing oven temps properly, unit dropped temps too low after pre heat , ordered oven sensor for unit.; ordrng 1 WP4451665 (sensor)"

James G.

REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Holes for handle are not drilled in proper place; rqstng P&A on 1 LW10261130 (dor-fip wh)

Cesar H.

COOKTOP WHIRLPOOL CG206B WP705105 $54.24 74005189 $72.97 trip charge 57.50 labor $60 clogged burners gas not traveling to ignitor ; ordrng 1 74005189 (BURNER REAR) and 1 WP705105 (burner- fr)

Irvin F.

WASHER WHIRLPOOL WTW4816FW2 Fills and drains only. Long fill/no fill screens are stopped cleared and test is still low. The water pressure is good valve not opening fully on hot side. The suspension rods are weak and bouncy. ; ordrng 1 W10780045 (suspension) and 1 W11210459 (VALVE)

Kenneth M.

REFRIGERATOR KITCHENAID KSSC48QTS02 Found leak at heat exchanger. Installed new heat exchanger and tested unit. Unit is now working properly. Vacuumed unit down for 15 minutes and unit held vacuum for 10 minutes. Charged system with 775 Oz of R134A refrigerant and tested unit. Unit is now working properly. Customer approves function. Customer wanted new ice bin. Ice bin is broken. Ordering new ice bin. Rescheduled customer for Monday 10-15-18; ordrng 1 WP2252265 (button-bin)

Kenneth M.

WASHER WHIRLPOOL WTW4900BW0 Found unit not working properly. Due to clogged drain pump. Ordering new drain pump. Cleared blockage and drain pump didn’t engage. Also ordering new cam due to it being worn out. And dragging on the ground. Rescheduled customer for Tuesday 10-16-18; ordrng 1 W10721967 (drive pulley) and 1 WPW10661045 (drain pump)

Patrick C.

DISHWASHER KITCHENAID KUDE70FXSS4 Customer having issues with the unit just draining when door is closed and not started. No lights on panel when error occurs. Found error code 8-2. Drain problem. Pump is good problem is intermittent. Main control drain circuit stuck. Also cancel drain led is out on panel needs new main and panel control ; rqstng P&A on 1 W10473197 (cntrl-elec) and 1 WPW10481144 (panel-cntl)

Jim S.

ICE MAKER KITCHEN AID KUIS15NNZB0 Unit needs some seriously cleaning. Upon arrival the unit was off. Turned unit back on watched a complete cycle run through. Unit tested OK and made one batch of ice. I am going to leave the ticket open for the weekend to make sure everything is good; schdld next appmnt for 10/15 MON !

Patrick C.

FREEZER WHIRLPOOL WRF555SDFZ02 "Customer having issues with the ice not wanting to dispense. Motor sounds like it’s slipping on ice bucket. Sure enough it is due to ice building in bucket. Water flowing into ice maker irregular causing ice blockage. Needs new valve container, tube and an anti drip connector ; ordrng 1 67006317 (tube-water) and 1 8201815 (connector) and 1 W11185686 (CONTAINER ) and 1 WPW10312696 (water inlet valve)"

Patrick C.

REFIRGERATOR WHIRLPOOL WRS325FDAB06 Found the interior lights not working. Seemed to be fridge led control that’s bad. Removed and replaced and the light in fridge section back but not the freezer light. Need to order freezer led ; ordrng 1 WPW10515057 (light)

Billy J.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Apon arrival top right hindge was so loose door won’t close properly tightened and resecured cx also stated lights don’t work in fridge and freezer tested removed and replaced led control per sp problem was not fixed unit needs led light module W11205083; ordrng 1 LIGHT (LIGHT )

Billy J.

WASHER WHIRLPOOL WFW72HEDW0 W11031829 unit is defaulting to 14 min on normal cycle a conteol is shorted out needs replaced ordering completely different issue cx requested afternoon; ordrng 1 W11031829 (cntrl-elec)

Dane K.

REFRIGERATOR FRIGIDAIRE FFHI2032TE "Upon arrival the fresh food compartment was not cooling. Evaporator fan motor was getting voltage but not turning. Unit needs new evaporator fan motor. Scheduling for Monday coast appliance has in stock; ordrng 1 242077702 (motor, ORDER FROM COAST BAKO)"

James M.

WASHER WHIRLPOOL WTW7300DW2 "Pre ID was correct but did Did not receive washplate to replace old plate. Could not remove old plate, will have to break old plate to remove. Rescheduled for 10-19 to remove old plate and install gear case and washplate. ; schdld next appmnt for 10/19 FRI 4-6"

Steven W.

WASHER MAYTAG MVWC415EW1 "Ran diagnostics. Had f3e1, f9e1 error codes. Found drain motor overheating, drain hose leaking, lid strike worn. Needs drain motor, drain hose, lid strike. ( may need control ). 2 count job.; rqstng P&A on 1 W10614033 (drain pump) and 1 W10837741 (lid strike) and 1 W11244231 (HOSE)"

James G.

REFRIGERATOR KITCHENAID KBLO36FMX02 Unit not running at all upon arrival Customer approved estimate Please schedule ASAP as customer is very disappointed with first visit ; ordrng 1 W10629033 (inverter box) and 1 W10818296 (cntrl-elec)

James G.

RANGE WHIRLPOOL JES9860CAS02 No L-2 thru remote relay; ordrng 1 WP8566493 (relay)

Bryan D.

DISHWASHER MAYTAG MDB4949SDZ0 Cx states dishes are not washing and soap is not dispensing. Ran unit found pump functioning properly just no water. Inspected float switch found broken housing. Ordering switch and parts. Also ordering inlet valve just Incase it’s needed. Rescheduled cx for 10/17; ordrng 1 W10873429 (housing) and 1 WP8531743 (gasket) and 1 WPW10195037 (float switch lever) and 1 WPW10195039 (float switch) and 1 WPW10327249 (water intake valve)

Billy J.

OVEN WHIRLPOOL WOD51EC0AS01 Apon arrival cx stated unit not operating I checked unit for error codes and has f1e0 per techsheet states to replace main control W10803217 267.76 for part 200 labor and 115 sc quoted 602.84 cx stated they will call whirlpool to see if they can get anything cover because that’s an expensive repair ; ordrng 1 W10803217 (cntrl-elec)

Bryan D.

REFIRGERATOR WHIRLPOOL WRS321SDHZ02 Cx states water is dirty and ice is cloudy. Cx states filter was already installed when unit arrived said Best Buy told h8m they sell the fridges with filters installed. Informed cx that he needs a new filter and to order one. Cx also complains that ice build up in fridge. Inspected unit and found thermistor open in fridge. Ordering thermistor. Rescheduled cx for 10/18; ordrng 1 EDR1RXD1 (water filter) and 1 WPW10384183 (thermistor)

James G.

DRYER - GAS GENERAL ELECTRIC GTD42GASJ1WW Timer locked and won’t turn which damaged knob stem; rqstng P&A on 1 WE01X24552 (KNOB) and 1 WE04X24550 (TIMER )

Aaron B.

DISHWASHER WHIRLPOOL WDF520PADM7 "Customer is only available on Saturday’s Checked operations unit has a drain line that’s not draining correct very slow could not find any area where I could see a restriction, ordered parts ; ordrng 1 8269144A (drain hose) and 1 WPW10545278 (hose-drain)"

James M.

REFRIGERATOR KITCHENAID KSSS42QTX Unit has leak from water valve underneath unit. Ordering new one. Did. It reschedule due to part availability. ; ordrng 1 W10876668 (valve-inlt)

Kenneth M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ06 Installed data loggers. Rescheduled customer for Tuesday 10-16-18; schdld next appmnt for 10/16 TUE !

Jesus C.

REFRIGERATOR WHIRLPOOL WRS325FDAB01 "Customer states that unit is freezing food. Checked unit and unit is working properly at the moment. It found the control button not working shifting selections. Alps need to seal liner. Ordering parts. ; ordrng 1 WPW10397957 (cntrl-elec), used 1 482338 (ADHESIVE) from stock"

Jesus C.

REFRIGERATOR WHIRLPOOL MFI2568AEB Customer states that front panel is not working. Remove panel and tested for voltage and getting 12 volts DC. The control behind that panel is no longer available but the overlay is available. Ordering parts.; ordrng 1 WP12999401B (overlay)

Dane K.

REFRIGERATOR KITCHEN AID KRMF706ESS Need tech line for this call. Please schedule M -F; saved tckt

Tyler F.

WASHER AMANA NTW4516FW2 Customer stated that unit is making a weird noise when filling with water. Found noise is the solenoid closing for the water valve. Ordering valve in stock.; ordrng 1 W11210463 (VALVE)

Tyler F.

DISHWASHER MAYTAG MDB7749SBM0 Customer stated that unit will not turn on. Found voltage to main control but nothing out to interface. Ordering main board in stock.; ordrng 1 W10595568 (cntrl-elec)

Bryan D.

FREEZER WHIRLPOOL WRV986FDEM01 Cx states ice build up inside of freezer. Found service pointer on issue. Walked thru steps in SP and ordering kit from SP. rescheduled cx for 10/17; ordrng 1 W10864518 (adapter)

Tyler F.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 Customer stated that freezer door is hard to open. Found failed freezer door rails. Ordering rails in stock.; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket)

Tyler F.

REFRIGERATOR KITCHENAID KSSC48FTS02 Customer stated that unit was beeping and shutting on and off. Found control relays are shorted out. Ordering control board kit in stock.; ordrng 1 W10801766 (cntrl-elec)

Kevin M.

REFIRGERATOR MAYTAG MSC21C6MFZ00 Customer getting foam pieces in ice. I found that the bracket that holds thermistor to ice maker trey had broke and the foam fell into ice bucket. Failed ice maker. Ordering part. Customer leaves at 10am. ; ordrng 1 W10873791 (icemaker)

Kevin M.

REFRIGERATOR KITCHENAID KFIS20XVMS1 "Estimate. Trip $115.00 labor $120.00 part $225.79 tax $16.93 total $477.72 unit is not cooling, compressor not running and user interface has power but is not responsive. Unit has failed main control causing issue. Need to order main control. ; ordrng 1 WPW10310240 (cntrl-elec)"

Kevin M.

DISHWASHER WHIRLPOOL WDT780SAEM1 "I removed and replaced prev ordered wheels, tracks and stops. When removing upper rack I found that the left side adjuster is also broken. Prev tech didn’t order adjusters. Ordering adjuster kit. ; ordrng 1 W10712395 (adjuster)"

Steven W.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 Found wrong model and serial number. Needs RC door and nameplate. ( has dents ). Black color. Order correct door.; ordrng 1 LW10668874 (dor-fip)

Billy J.

REFIRGERATOR KITCHENAID KRMF606ESS01 W11109595 118.32 W11229689 37.72 apon arrival cx stated her freezer is not cooling I noticed load noise found freezer evaporator completely frozen instructed cx to defrost unit for 48 hrs also right side rail on pantry refrigerator drawer failed does not self close quoted 130 labor 412.74 total; ordrng 1 RIGHTRAIL (RIGHT RAIL) and 1 W11109595 (motor-evap)

Kenneth M.

REFIRGERATOR WHIRLPOOL WRS325FDAM01 Found unit with a bad light board. Light in fridge are dimmed out. Ordering new LED board. Per customer request to reschedule Monday 10-15-18 Quoted. Customer $300. Collected $150 via CC. Will collect $150 on return visit. ; ordrng 1 WPW10515058 (light)

Bryan D.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Cx states fridge is not cooling. Inspected unit found evap motor is not running and evap is frosted over. Ordering motor evap and rescheduled x for 10/18; ordrng 1 W11087438 (motor-evap) and 1 WPW10389152 (support)

Bryan D.

REFRIGERATOR KITCHENAID KBFS25EVMS00 Found hole in line going from compressor to condenser. Line needs to be replaced. Ordering copper line. Rescheduled cx for 10/18 per request collected SC via check. ; ordrng 1 WP12866903 (tube- disc)

Irvin F.

REFRIGERATOR FRIGIDAIRE LFHB2741PFAA "Unit shows SY EF on the display. The units ice maker has an ice ball on the outside right rear area. The FREZER gasket lower is torn, causing ambient air and frosting in the system. Ice maker is producing ice in fresh food section. FREZER is frosted completely. Replacing door gasket, and control board. ; ordrng 1 5304501270 (gasket) and 1 5304502780 (board-main power)"

Irvin F.

WASHER GE GTW460ASJ4WW "CX has noise complaint during cycle. Checked error codes off balance, pressure signal. Suspension is weak and pump is loud during drain. Replacing pump, suspension and control. ; ordrng 2 WH16X26910 (SUSPENSION R)s and 2 WH16X26911 (SUSPENSION L)s and 1 WH18X28174 (MAIN CONTROL) and 1 WH23X27574 (DRAIN MOTOR)"

Irvin F.

REFRIGERATOR FRIGIDAIRE FRS6LF7FM6 No water to the ice maker. The ice maker is locked up. Will not cycle or do any operations. Needs replacement ice maker. ; ordrng 1 241798231 (ICE MAKER)

Irvin F.

REFRIGERATOR FRIGIDAIRE FRT18L4JM The evap coils and cap tube leaking. Ice buildup. Unit partially cooling. Replacing evap coil and drier. ; ordrng 1 5303918274 (evaporator kit)

Allare K.

Tyler F.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Customer complaint leaking into refrigerator found excessive moisture due to freezer dooor gasket sag separating from liner needs door and ff door needs to be higher not sealing top left hand corner. Removed and replaced freezer door and moved refer door up. All works good at this time.

George Y.

WASHER MAYTAG MVWX655DW1 Found washer completely off power ok disconnected power 45 seconds unit power back up ran thrue diagnostics found two errors board communication key held down too long clear out codes per Scott techline unit needs to have independent plug unit is plug in with dryer customer to have electrician to put others plug for dryer complete no dents or dings cause by tech. S/r #7723173857.

George Y.

WASHER MAYTAG MVWB765FW2 Found washer working ok found customer not loading unit properly and does not have independent plug customer instruct load washer properly and wen using cleaner use attfresh and need and independent plug for washer complete no dents or dings cause by tech.

George Y.

REFRIGERATOR WHIRLPOOL WRF992FIFM Found refrigerator fresh food area temp 49 degrees found no power going to fan also wen removing cover evap foam is torn ok to replace control board and evap cover office to call customer wen parts in.; ordrng 1 W10865825 (cntrl-elec) and 1 W10889841 (cover-evap)

George Y.

DISHWASHER KITCHENAID KUDS35FXSS3 Found dishwasher completely dead check 110 ok check diode check ok bad ui board customer will like to think about it do not order part till we get confirmation decline at this moment no dents or dings cause by tech .; ordrng 1 WPW10481125 (panel-cntl)

George Y.

WASHER MAYTAG MVWX655DW0 Installed new parts tested check out ok complete no dents or dings cause by tech; ordrng 1 W10625696 (cntrl-elec) and 1 WPW10581874 (pump-water)

George Y.

WASHER GENERAL ELECTRIC GTW330ASK4WW Need special tool to remove gear case need to be put back on schedule part at customer home; saved tckt

William L.

OVEN MAYTAG MEW5627DDB16 "Replaced membrane control panel, tested all oven functions, tested ok."

James G.

REFRIGERATOR KITCHEN AID KRFF507ESS01 Removed excess ice from freezer fan area and replaced listed part Tested ok

James M.

REFRIGERATOR FRIGIDAIRE FFSS2615TS Found unit making tapping noise during operation. Tap coming from loose water line not taped up to back of unit. Applied tape to secure line. Unit no longer tapping at this time and customer approves.

James M.

WASHER MAYTAG MVWX655DW0 "Upon arrival customer had unit loaded into van and unable to test unit. Informed customer that unit must be out of van, on a level surface, and hooked up to water and power to test unit. ; saved tckt"

James M.

REFIRGERATOR WHIRLPOOL WRF540CWBM01 Found unit not cooling in front section. Evap fan unresponsive. Ordering new cntrl-elect and evap fan and motor. Will return 10-15 to install. ; saved tckt

James M.

DRYER AMANA NGD4655EW2 "Found unit making loud noises and rattling during operation. Upon inspection found support wheels and belt worn and degraded. Installed dryer repair kit from truck stock. Unit still rattles. Upon further inspection found blower wheel cracked and missing teeth. Ordering new blower wheel. Will return 10-15 to install. ; ordrng 1 WP694089 (wheel), used 1 4392065 (DRYER REPAIR KIT) from stock"

James M.

DISHWASHER WHIRLPOOL WDTA50SAHN0 "Replaced sump and tested unit. Unit functioning as intended and customer approves. No dents, dings, or blemishes on or around unit."

Patrick C.

WASHER WHIRLPOOL WTW4815EW1 CONTROL AND ACTUATOR NEVER IN MY TRUCK. PRE ID PARTS. Removed and replaced parts. Tested unit. All ops checked good at time of service

Isidore A.

REFIRGERATOR WHIRLPOOL WRS571CIHZ01 "Found user manual not correct showing to hold for 3 seconds on resetting filter, customer instruct press options, filter reset than confirm cleared filter reset, dispenser working at this time."

Isidore A.

DISHWASHER KITCHENAID KDTM504EPA2 "Found control W11087216 has 4 volt dc erratic, touch panel W11113883 getting power but not working properly. Parts ordered; ordrng 1 W11087216 (cntrl-elec) and 1 W11113883 (console)"

Dane K.

DRYER MAYTAG MGDB835DW4 Upon arrival unit was not heating. Removed and replaced and will cut off the restroom and fuse and tested unit. After I tested unit short cycling. Found gas quills out of range. Removed and replaced gas coils and tested unit. Unit functions normal now; used 1 279834 (2 COIL GAS VALVE SET) from stock

Isidore A.

DRYER AMANA NGD4655EW2 "Found dryer working properly, needs venting to be cleared and possibly relocated or booster and observe installation instructions pages 17-19 venting"

Billy J.

RANGE WHIRLPOOL WEG750H0HZ0 Cx inspected parts before and after installation removed dented parts cx inspected job complete unit not installed cannot test only fixed visible damage

Dane K.

RANGE-GAS AMANA AGR4230BAW0 "Upon arrival the oven would not turn on. I’ve been igniter glowing with only 2 A, it needs 4 A to ignite gas. Oven needs new igniter; rqstng P&A on 1 12400035 (igniter,oven)"

Billy J.

RANGE WHIRLPOOL SCS3617RS01 Apon arrival cx stated front burner had no adjustability found office clogged cleaned with paper clip retested job complete

Michael M.

REFRIGERATOR WHIRLPOOL GI6SARXXF02 Removed and replaced freezer door gasket.Used heat gun and removed all ice built up on roof of freezer liner.Heated gasket and compressed gasket against unit. Visually inspected and have good sealing of freezer door. Instructed cx to ensure proper seal when opening and closing door to ensure proper break in of door seal. Door seals as designed unit ops are normal job complete

Patrick C.

REFRIGERATOR KITCHENAID KRMF706ESS01 Removed and replaced fan and then went to change led. Led connector was foamed in so when I pulled on it the connector separated from the wires. Called tech support butch 7723173675. Video chat with him to show him the liner. He documented but unit is just out of warranty. He suggested the customer to call customer service

Patrick C.

DISHWASHER WHIRLPOOL WDF520PADM7 Found the unit having issues with the motor not working. Spray arms are not turning. Checked errors and found motor not running error code. Needs new motor. Replacing control with motor. Motor has been replaced ; ordrng 1 W10906426 (cntrl-elec)

Tyler F.

WASHER MAYTAG MVWB835DW0 Customer stated that the washer is leaking from dispenser. Found fill valve is seeping. Removed and replaced fill valve. Tested all works good at this time.

Tyler F.

M/W OTR MAYTAG MMV1174FZ0 Customer stated unit starts t9 click and shuts off. Found relays on main board are shorted. Ordering board not in stock.; ordrng 1 W11110847 (cntrl-elec)

Hector Z.

WASHER WHIRLPOOL WFW96HEAC0 "According to the customer intermittently the washer is not spinning fast enough to extract all the water outer the clothes. Washer start to develop an slightly ply in the basket and is possible this is the beginning of a worn out bearing. Contacted tech line and he suggested that after all the parts that has been replaced related with the spinning cycle most is not he customer not loading the washer properly, SR#7723171540. Also contacted ASURION tech line and he got to the same conclusion that the customer in not loading the washer correctly, SR#110452A39. If the bearing job is approved I request a helper , (3) counts and extra labor for me and the helper.; ordrng 1 WPW10450389 (tub-outer)"

Hector Z.

WASHER MAYTAG MVWC415EW2 "Replaced water valve, Lid lock and strike. Tested ok."

Hector Z.

M/W OTR WHIRLPOOL WMH31017HS2 Door was defective. Reordered and reschedule.; schdld next appmnt for 10/18 THU !

Hector Z.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 Replaced ice maker.tested ok.

Bryan D.

WASHER WHIRLPOOL WTW5000DW1 Cx states hearing squeaking noise from unit. Then noise has stopped and hasn’t came back. Ran diagnostics. Got no error codes. Ran test cycle heard no noises. Ran spin cycle in manual mode still heard nothing. Inspected motor and gearcase found nothing out of normal. Removed washplate and found nothing between. Informed cx that as of now all is normal with machine and give us a call if noise starts again. No dents dings or scratches caused by tech.

Hector Z.

M/W OTR WHIRLPOOL WMH31017HS2 Wrong color. Reordered and reschedule.; ordrng 1 W11173813 (MICROWAVE OVEN DOOR )

Billy J.

REFRIGERATOR WHIRLPOOL WRF560SEYM Apon arrival cx stated unit was leaking out of freezer found drain tube clogged unclogged and defrosted retested job complete no more leaks job complete

Billy J.

WASHER WHIRLPOOL WFW7590FW0 F9e1 F3e1 apon arrival cx unit not operating found unit had bad drain pump removed and replaced retested job complete

Billy J.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Apon arrival removed and replaced all gaskets applied heat gun retested job complete

Kevin M.

WASHER WHIRLPOOL WTW8500DC0 "Something is binding up during cycle and giving error code for locked rotor. I can’t narrow it down between stator and gearcase. Washplate is stuck on gearcase shaft. Removed and replaced washplate, gearcase and stator. Tested unit. All tests good."

Kevin M.

REFRIGERATOR WHIRLPOOL WRF736SDAM11 Customer stated the unit will completely defrost and then a few days later will start cooling again. When I arrived the temps were normal in both compartments. Unit is having a electrical glitch causing compressor to turn off. Need to replace control board kit. Removed and replaced front interface and main control with kit. Tested unit. All tests good.

Aaron B.

FREEZER WHIRLPOOL GX5FHTXVY09 "* unit ice maker is busted and jammed , replaced tested ops normal after repair , unit filled and will now start producing ice"

Aaron B.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced the auger asm and bucket , coupling unit is now dispensing ice now"

Aaron B.

WASHER WHIRLPOOL WFW92HEFW0 Complaint is the dispenser is not working and using the soap tested no soap being dispensed ohmed out the injection motor good and getting power when needed but not using the soap replaced retested operating normal now

Raymond H.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced inner door and hinges. Tested unit unit functions as designed.

Raymond H.

FREEZER KITCHEN AID KSSC42QMS02 Upon arrival noticed tile missing under floor. Documented with quick pics. Need wood pieces and extra help to remove unit. Cx does not want unit in middle of kitchen because of mosaic tiles and also wants to repair tile will unit is out. Need to reschedule with Fernando and have unit moved out into dining area. Quoted cx and xtra 450 to remove unit. ; schdld next appmnt for 10/15 MON !

James R.

COOK TOP JENN-AIR JGD3536WB R&R all parts unit working properly

James R.

WASHER WHIRLPOOL CAE2743BQ0 F9e1 error code. Inspected pump. Pump good. Ran calibration and diagnostics test. No more codes. Unit working properly

James R.

DISHWASHER WHIRLPOOL WDT730PAHV0 Rack adjusters are broken. Unit needs new adjusters; ordrng 1 W10712395 (adjuster)

James R.

REFRIGERATOR KITCHENAID WRV986FDEM01 Filter housing leaking. Also freezer door gasket not sealing. Unit needs gasket and housing ; ordrng 1 W10238156 (housing) and 1 W10248749 (gasket-fip)

Hector Z.

DRYER WHIRLPOOL WED4616FW0 Missing terminal block and screws.; ordrng 1 279318 (terminal) and 2 WP3390631 (screw)s and 1 WP3397659 (block-term) and 2 WP681414 (screw)s

Hector Z.

KITCHEN WHIRLPOOL WDT720PADM2 Dishwasher not pumping water. Checked unit and found stuck wash motor.; ordrng 1 WPW10671941 (pump&motor)

Hector Z.

REFRIGERATOR WHIRLPOOL GI6FARXXB07 Replaced freezer door gasket. Tested ok.

Hector Z.

RANGE WHIRLPOOL WFG505M0BW2 Burner head taking too long to ignite. Replaced burner head. Tested ok.

Francisco S.

RANGE WHIRLPOOL JGS8750BDS Removed and replaced parts listed tested ops unit working as intended. Spoke to Crystal in office she ok to s code parts for this cx. Thank you.

Francisco S.

WASHER/COMMERCIA WHIRLPOOL CAE2745FQ0 Removed and replaced parts listed. Lid lock gave me issues re ordering part and ordering control to ensure I finish repair. Please schedule upon parts arrival.; ordrng 1 W11188527 (CNTRL) and 1 WPW10482836 (latch)

Francisco S.

DRYER WHIRLPOOL MGDP575GW0 Checked unit and found leak on the back center of washer. Water splashed on tub ring and leaked onto the floor. Adjusted legs and turned down faucet as cx has really high pressure. Asked her to run a few loads to test out unit. As of now unit is working as intended.

James R.

REFRIGERATOR WHIRLPOOL WRF535SMBW00 Found switch to be bad. R&R switch. Unit working properly

James R.

WASHER WHIRLPOOL WFW94HEAW0 F9e1 f5e2 f8e1 error codes. Pump not moving water. R&R pump. Unit working properly

James R.

REFRIGERATOR WHIRLPOOL WRF757SDEE01 Found thermistor to be bad. R&R harness assembly. Unit working properly

Michael M.

REFRIGERATOR KITCHENAID KBSD608ESS01 "Cx states unit was replaced approx a week ago, fresh food door does not fully close.Tech found fresh food door gasket is folded over and causing the door to not seal properly. Used heat gun on gasket and door will still not close properly.Ordering door gasket W10800790Return 10/17/18 8-12 preferred; ordrng 1 W10800790 (gasket-fip)"

Michael M.

REFRIGERATOR JENN-AIR JSC23C9EEM00 Cx states crisper drawer does not glide properly and is difficult to operate. Tech opened new crisper drawer and found part was damaged.Returning damaged part and ordering another crisper bin W10531083Return 11/18/18 8-12 preferred.; ordrng 1 W10531083 (pan-crispr)

Michael M.

WASHER WHIRLPOOL WFW86HEBC1 Arrived and found unit outside environment. Washer was unplugged with latch locked and clothing insideF9e1- long drainF5e4- ran more than 3 cycles without opening door.Removed front panel and found socks and pocket debris stuffed into trap of drain pump. Removed debris and unit now ops as intended. Took quick pic of very large over loaded clothing. Will not be covered under warranty in future.Unit passed auto service test unit ops as intended job co plate

Cesar H.

REFIRGERATOR GE GWE19JGLGFBB Complaint of noise found condenser fan motor hitting insulation as the blade spun cleared insulation out of the way unit tested good

Cesar H.

DISHWASHER FRIGIDAIRE FBD2400KW12B Replaced lower rack all checked good

Cesar H.

REFRIGERATOR FRIGIDAIRE FFHB2740PPBA Complaint no ice tested unit found ice maker compartment not cold enough to make ice ice tray thermistor checking in at 38 degrees to warm to make ice. Found evap frozen over for ice maker not running defrost cycle. Ohmed heater circuit tested good. Ran test on control test flipping from open to close for bymetal determined control reading is wrong routed for control ; ordrng 1 5304502780 (board-main power)

Cesar H.

REFRIGERATOR WHIRLPOOL WRT541SZDW00 Replaced roller tested good

Cesar H.

WASHER WHIRLPOOL WTW7500GW0 Complaint of noise. Tested unit found Screeching sound found its coming from gear case replaced gear case and unit tested good

Cesar H.

WASHER WHIRLPOOL WTW4800BQ found codes for failed latch and long fill. Tested and found lid latch failed attempts to latch but does not move latch over causing unit not to run replaced latch and tested unit again found cold water valve flowing in slowly checked water flow to unit and found good pressure determined cold valve not opening properly replaced lvalve and tested all tested good at this time

Cesar H.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Unit over fills jamming ice maker does not over fill every time can see cubes of different size in the bucket replaced ice maker suspect ice maker keeping valve on for to long ; used 1 W10882923 (ICEMAKER) from stock

Jesus C.

DISHWASHER WHIRLPOOL WDF520PADM5 Customer states that unit is leaking underneath. Checked unit and found the drain hose leaking. Hose has a small crack in it. Ordered part.; ordrng 1 8269144A (drain hose)

Jesus C.

WASHER MAYTAG MVWB835DW0 Customer states that jumps time cycle. Per techline replace board and clutch. Tilted unit and removed stator and clutch. Installed new clutch and assembled unit. Removed washplate and calibrated unit. Unit is now working as design.

Jesus C.

WASHER MAYTAG MVWX655DW0 Customer states that unit is not operating properly. Checked unit and ran diagnostics not error codes. Ran diagnostics and passed. Also customer states that unit gets out of balance. Adjusted right side feet and centered basket. Unit is working as design.

Jesus C.

REFRIGERATOR WHIRLPOOL KFIV29PCMS02 "Customer stated that unit is not cooling. Checked unit and placed my thermostat in the freezer and got a 37 degrees temperature. Pulled unit out and checked compressor and fan and compressor very hot. Check unit for any leaks and no leaks found. Per service pointer S71233 replace the freezer evaporator. Ordering parts.; ordrng 1 CD8404 (valve,1/4-6 per pack) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"

Jesus C.

DRYER WHIRLPOOL WGD72HEDW0 Customer states the unit is not drying. Checked unit and ran cycle on time dry. Ran unit and checked the vent going out to the outside home. And no air is coming out to the duct vent. Removed vent from behind the unit and ran unit. Ran flow meter and passed. Placed vent back and retest and fail. Unit is working as design.Advice customer to get a professional to clean out duct vent.

Allare K.

Fixed things.

Chris M.

RANGE WHIRLPOOL WFE540H0ES1 On today’s visit replace left front surface element and also switch. Customer also wanted range leveled out . Everything checks out good range is working like it should. Job completed

Chris M.

REFRIGERATOR KITCHENAID KSSC48FTS04 On return visit today replaced inverter box and main control board and harness. Compressor is now running And all other functions test out good. Did not need the control box so I did not charge obviously the customer for that part.Collected 77.64 Which was the remaining balance. On the initial visit collected $1015. Labor was $400 diagnostics 115 and the other reminder was for the parts.. Job completed

Chris M.

MW OVEN COMBO KITCHENAID KEMS378SWH05 Talked with customer this morning she was saying the fan is not spinning and smelled a burning smell out of the microwave compartment. Told her I would order parts that they’re out of stock item. Also talked about having her call KitchenAid to see maybe if they’ll pay for some parts and labor due to the fact when I was out there I put oven into diagnostics and was receiving Error codes dealing with the appliance management board. She’s going to call KitchenAid today and see if they will somehow warrantee some of that. Besides that I still need to replace these parts and go back out when they come in. When parts come in please get a hold of customer and set up Appointment for me to come out. If KitchenAid okays the other parts and labor she will contact us and let us know. Thanks Chris; ordrng 1 W10838964 (motor-fan) and 1 W10909479 (support)

Chris M.

WASHER WHIRLPOOL WTW5000DW1 Customers issue Is that wash machine is leaking oil from underneath also unit will start and stop on its own even when it’s not in use. Upon arrival I Tried entering wash machine into diagnostics with no luck I couldn’t even get it to start a cycle. I check to make sure I have power coming into the board which I did But none coming out. Obviously I could tell I need to gear case do the oil leaking . Ordering control board and also lid latch and strike.; ordrng 1 W10837741 (lid strike) and 1 W10838613 (lid lock assembly) and 1 W11116590 (cntrl-elec)

Chris M.

DISHWASHER WHIRLPOOL WDF520PADB3 On today’s visit replaced control board and also pump motor assembly. As I was running test noticed top spray arm is not rotating. Ordering new spray arm to return on Tuesday; schdld next appmnt for 10/16 TUE !

Kevin M.

DISHWASHER WHIRLPOOL KUDS02SRBL1 Removed and replaced door seal and dispenser. Unit has worn door hinges and door latch not allowing door to stay closed with new door seal. Unit will now need hinges and door latch. Needs new autho. Ordering parts. Allow 3 job count. ; rqstng P&A on 1 8193830 (latch asy) and 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge) and 1 WP8574157 (strike)

James G.

OVEN WHIRLPOOL WOD93EC0AS04 "Removed junction box cover above unit, found L-1 wire nut and wire burnt. Showed customer damage"

Steven W.

WASHER WHIRLPOOL WTW5840BW0 "Replaced gear case, motor, shifter, capacitor, splutch, belt, tub ring, screw. Ran diagnostics. No error codes. Ran calibration, auto test cycle-passed. Fills, agitates, drains, rinses, spins properly. Advised to use less detergent. Complete."

James G.

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced listed parts Tested ok

James G.

REFRIGERATOR WHIRLPOOL WRF757SDEM00 Defrosted fresh food evaporator and replaced listed part Tested ok

Steven W.

WASHER WHIRLPOOL WFW75HEFW0 "Ran diagnostics. Had SUD error code. Cleared error code. Ran quick cycle. Fills, washes, drains, rinses, dispenses, & spins properly. Door bellows is working properly. Advised to use good quality HE detergent “1” level on he liquid detergent cap. Complete."

Steven W.

WASHER MAYTAG MVWC565FW0 "Ran diagnostics. Had f0e5 error code. Cleared error code. Found worn lid strike, lid lock. Replaced lid strike, lid lock. Tested rinse & spin with small load. Fills, agitates, drains, rinses, & spins properly. Advised to use less detergent ( “1” level on HE liquid detergent cap ). Unit is working as designed. Picked up lid strike locally. Complete."

Steven W.

DISHWASHER IKEA IUD8010DS2 "Not a recall. Ran diagnostics- OK.Found no rinse aid in dispenser, DW tab still in wrapper. Instructed customer dishes WILL NOT DRY with out rinse aid in dispenser. DW tabs must be unwrapped before using. Fills, washes, drains, rinses, dries properly. Must purge hot water before starting DW. Complete."

Steven W.

WASH/DRY COMBO WHIRLPOOL LTG5243DQC "Found siphon break leaking( washer ). Needs cap, siphon break.; ordrng 1 WP356363 (siphon) and 1 WP356471 (cap)"

Steven W.

RANGE WHIRLPOOL WFG515S0ES1 "Found LF, RF burners are not lgniting properly. Needs burner cap kit per tech line.; ordrng 1 W10881749 (cap-burner)"

Jesus C.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer states that unit is not cooling properly. Checked unit and found the unit not dropping lower than 45 degrees. Removed drawers and evaporator cover. Removed harness and spliced thermistor wires. Installed new thermistor and shrink tube wires. Ran test 4 and passed assembled unit. Unit is now working as design.

Steven W.

REFRIGERATOR KITCHENAID KUDR204EPA00 Found defrost drain blocked. ( drain trap too tight ). Adjusted drain trap. Tested ok. Unit is cooling properly at this time. Complete.

Jesus C.

WASHER WHIRLPOOL WTW4950HW0 Customer states that the unit is making that noise. Checked you in and around a gnostics found error code. Ran a automatic diagnostics and passed. Ran a manual test and advise customer of so because it’s which can lead to other issues. Adjusted the left side of the feet on the unit to center the basket. Re-ran diagnostics and passed. Unit is working on designF0-E5. Off balance load

Cesar H.

OVEN WHIRLPOOL WFG770H0FZ0 Replaced parts tested unit did not work contacted tech line and as they picked up the phone the unit started to work and has worked consistently since then File 7723178539

Jesus C.

WASHER WHIRLPOOL WTW4850HW0 Customer states that unit is making a noise. Checked unit and ran diagnostics no error codes. Diagnostics passed and tested unit manually. Customer states that agitation noise is to loud. Unit is working as design.

Michael M.

OVEN WHIRLPOOL JMW2430DP02 Contractor that is responsible for the damages to unit is harassing tech while he works. Tech is trying to perform repair but the contractor demands to know how much to pay so he can leave the premise. Cx paid full total by card.Tech removed door and rear liner panel. Removed and replaced inner door panel and glass. Replaced oven door seal and SS toe plate. Door sits as designed on unit with no issues or blemishes. Tech removed a lot of packing materials from unit nad turned lower oven to preheat. Lower oven functions as intended. Tech shut unit off and explained situation to lead worker of construction crew. Job complete

Dane K.

REFRIGERATOR JENN-AIR JSC23C9EEM00 Customer had lost cool and fresh food. Found fresh food evaporator not going into defrost. Unit needs new fresh food thermostat evaporator thermostat and control board and fan; ordrng 1 W10316760 (thermistor) and 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 1 WPW10743957 (cntrl-elec)

Billy J.

DISHWASHER WHIRLPOOL WDT910SAYH2 Apon arrival cx stated unit never drained since last visit but he cancelled his service apon arrival checked hosed they were clear checked air gap it was clear unit installed correctly only think I can recommend is drain pump got damaged WPW10348269 removed and replaced drain pump job complete; ordrng 1 WPW10348269 (drain pump)

Billy J.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 apon arrival door was not sealing correctly creating air leak removed and replaced all hindges and brackets retested job complete

Billy J.

REFRIGERATOR KITCHENAID KRMF706ESS01 Apon arrival removed and replaced all parts listed retested job complete relocated fresh foods thermistor to correct position and added fan in adapter

Kenneth M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Found unit making a rattle noise. Pinpointed noise to condenser or tags on power cord. Removed power cord tags and secured condenser. Unable to get unit to make noise. Customer said she will call back if noise continues.

Kenneth M.

OVEN WHIRLPOOL WFG320M0BS3 Found unit with a broken door gasket. Gasket was falling apart at the bottom not properly sealing door. Replaced door gasket with Pre-ID and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.

Kenneth M.

WASHER MAYTAG MHW8200FW0 Found unit with a few problem. Customer using to much soap. Needs to reduce soap usage. Ordering new dispenser handle. Handle is broken not allowing dispenser drawer to pull out. Also ordering ACU. For communication fault. Proper voltage. Rescheduled customer for Saturday 10-13-18F8e3. F1e1. F0e1. ; ordrng 1 W11201292 (CONTROL) and 1 W11254812 (HANDLE)

Kenneth M.

RANGE JENN-AIR JIS1450DP1 Installed cooktop and control panel and tested unit. Unit is now working properly. Customer approves function at this time. Approves no dents dings or blemishes on or around unit caused by technician.

Kenneth M.

REFRIGERATOR KITCHENAID KRFC704FSS00 "Installed cover, control, and valve and tested unit. Unit is now working properly. Customer approves function at this time. Customer is aware that uni need to be unplugged or turned off for 24 hours to remove ice from evap. No dents dings or blemishes on or around unit caused by technician."

Kenneth M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ06 Customer concerned about temps in fridge. Informed customer that I will need to log temps over a course of a few days. Rescheduled customer for Saturday to install data loggers into fridge. ; schdld next appmnt for 10/13 SAT 8-12

Jim S.

DRYER LG DLE5955G Lint inside the cavity caught on fire which caused the front rollers to melt; ordrng 2 4581EL2002C (SUPPORT )s

Dane K.

REFRIGERATOR FRIGIDAIRE FPBS2777RF Removed and replaced fan air handler and gasket kit and control board and tested unit. Unit functions normal now

Dane K.

WASHER WHIRLPOOL WTW4816FW2 Upon rival the unit was leaking water. Found crack in cold water inlet valve. Removed and replaced valve and tested unit. Unit functions normal now

Dane K.

WASHER SPEEDQUEEN SWP71WN Unit needs a new tub job. Customer had suspension belt and flange. Those parts will not fix the customers problem. I’m not going to install parts that will not fix the customers problem and he did not want to pay labor he only wanted to pay the 115 for us to go and install a flange which will take about five hours to do. When I gave customer the real estimate on what it would take to repair this unit with a full-time job service call parts and labor the customer refused and refused to pay anything and told me to leave and that was my fault that he had Joe Schmoe the ox cart driver advise him on ordering nebulous parts.PER CRYSTAL M SEND CUSTOMER TO COLLECTIONS

Dane K.

REFIRGERATOR FRIGIDAIRE LGHX2636TF Upon arrival unit with only dispense crushed ice. Found Solenoid not actuating. Removed and replaced solenoid and tested unit. Unit functions normal now

Dane K.

REFRIGERATOR FRIGIDAIRE FGHF2366PF Upon arrival unit was not making ice and had noisy water valve. Found icemaker not cycling. Removed and replaced ice maker and water valve and tested unit. Unit functions normal now

Dane K.

REFRIGERATOR FRIGIDAIRE FGSC2335TD "Removed and replaced wire harness, control board, and thermostat and tested unit. Unit functions normal now"

Irvin F.

RANGE - GAS FRIGIDAIRE FPGH3077RFE Replaced lamp assembly. All ops normal. Lights operate.

Irvin F.

REFRIGERATOR GE CYE23TSDCSS The crisper section drawers are freezing food and on left side shelf area. The gaskets to the IM not sealing. Replacing gaskets. ; ordrng 1 WR02X13665 (gasket meat pan retu) and 2 WR14X10364 (port gasket)s

Billy J.

DISHWASHER KITCHENAID KDTE104DSS0 Apon arrival cx states unit not cleaning properly and detergent lid is broken apon arrival I tested motor and motor barely runs also noticed that both spray arms are damaged unit needs both spray arms motor and pump W11032769 W11101428 WPW10448645 ordering ; ordrng 1 W11032769 (dispenser) and 1 W11101428 (arm-spray) and 1 WPW10448645 (arm-spray)

Bryan D.

REFRIGERATOR KITCHENAID KRFC302EBS00 Removed door and bent hinges upward per recommendation from whirlpool and door is sitting even and closing properly. Cx approves repair. No dents dings or scratches caused by tech.

Bryan D.

DRYER WHIRLPOOL WGD5000DW3 Ran unit. Flame would light and disappear after about 15 seconds. Removed and replaced coil valve. Tested unit. Flame would light and stay lit. No dents dings or scratches caused by tech.

Bryan D.

OVEN WHIRLPOOL KEMC378KSS04 Warming drawer is separate from oven and micro combo. Whole different unit. Cx said she isn’t sure if she has a warranty on warming drawer. She is going to call and find out. Will call us back for service once she finds out. Did not collect.

Bryan D.

REFRIGERATOR WHIRLPOOL WRX735SDHV00 Removed and replaced evap motor. Tested unit. Unit is functioning as designed. No dents dings or scratches caused by tech.

Bryan D.

DRYER WHIRLPOOL WGT4027HW0 Canceled second hands. Removed and replaced ignitor. Tested unit. Unit is now heating as designed. CX approves repair. No dents dings or scratches caused by tech.

Bryan D.

DISHWASHER AMANA ADB1400AGS1 Cx states dishwasher is still not draining. Inspected unit. Found that air return was clogged and intermediate not allowing unit to drain. Used 1/4 inch tube and cleared drain. Unit is draining and functioning as designed. Cx continued to tell me I didn’t know what I was doing. Explained to cx that I did not check drain last visit due to after installing pump unit drained in front of me and her husband. Unit is functioning as designed.

Tyler F.

WASHER MAYTAG MVWB835DC4 Still could not recreate noise. Customer to wait till it becomes more prominent.

Bryan D.

WASHER WHIRLPOOL PSEUDO Cx states seeing smoke coming from behind unit. Inspected unit. Found no signs of fire. Nothing melted do not smell like anything burned. RN unit. Unit functioned Designed. Called and spoke with rich. Rich stated that belts will cause this issue when washing a heavy load. I asked cx what she was washing and she stTed it was a blanket a pillow and a few sheets. Rich ordered belts. Did not reschedule due to part availability ; saved tckt

Bryan D.

REFRIGERATOR KITCHENAID KBFS25EVMS00 Cx states fridge is a no cool. Inspected unit. Compressor is not running. Removed start device and secured connection and compressor started. Then died. Then started but making loud noises. Unit needs the compressor replaced. Ordering compressor rescheduled for 10/13; ordrng 1 W10160407 (compressor)

Tyler F.

WASHER MAYTAG MVWB765FW1 Customer stated that unit will turns on but will not run. Found error code for locked rotor. Found pan was stuck to rotor. Removed pan from from rotor and tested. All works good at this time. Customer to replace drain pan.

Tyler F.

DISHWASHER KITCHENAID KDFE204ESS2 Customer stated that dishwasher is not running. Found wash pump has voltage but is not working. Ordering wash pump assembly.; ordrng 1 WPW10605058 (pump&motor)

Tyler F.

WASHER WHIRLPOOL WTW5000DW Customer stated that unit stopped mid cycle. Found drain pump is not spinning. Removed and found blade was jammed. Fixed and tested all works good at this time.

Tyler F.

WASHER WHIRLPOOL WTW5000DW1 "Customer stated that unit has power but will not turn on. Found c8 Tyrol is unresponsive and wash plate is stripped. Ordering parts in stock.; ordrng 1 W10752283 (washplate), 72.03, 1 W11116590 (cntrl-elec), 237.17, schdld next appmnt for 10/15 MON !"

Tyler F.

DRYER MAYTAG MGDC215EW2 Customer stated that dryer is not heating. Found gas coils are not opening and not allowing gas to flow through flame tube. Removed and replaced gas coils tested all works good at this time.

Dane K.

WASHER WHIRLPOOL WTW5000DW1 Removed and replaced water valve and tested unit. Unit functions normal now

James G.

REFRIGERATOR MAYTAG MSS26C6MFW01 "Upon arrival most product in refer section was frozen, replaced damper assembly which closed immediately and stayed closedTested ok"

Chris M.

REFRIGERATOR FRIGIDAIRE FGSS2635TF1 On today’s visit replaced freezer harness And also defrost heater. Check for proper function everything checks out good set refrigerator to proper temperatures. Job complete

Francisco S.

REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Removed and replaced parts listed, asked cx to monitor unit and report any issues."

Irvin F.

WASHER WHIRLPOOL MVWC415EW0 "CX say unit bangs in spin, but won’t complete cycle. Checked error code found shifter fault, only code. Ran components test, water pump control good. On spin the gearcase is worn and suspension is weak. Informed CX repair would be close to 500 for GEARCASE, SUSPENSION, LABOR, TAX. CX PURCHASING NEW UNIT."

James R.

REFRIGERATOR WHIRLPOOL WRF736SDAM14 Evap fan not working causing frost buildup. R&R fan. Unit working properly

Irvin F.

DRYER WHIRLPOOL WED8740DW0 "Replaced failed control. Completed assembly of unit, powered. Test heat and operation, passed. All ops normal."

Francisco S.

MICROWAVE WHIRLPOOL WMH31017FS Unit #259 it is working properly. Demonstrated functions to maintenance manager he approves functions at this point.

William L.

REFRIGERATOR WHIRPOOL WRX986SIHZ00 "Found ice maker over filling, Replaced ice maker & water valve, ran test 45, 57, 56, ice maker & water valve functions , tested ok, ice bucket door iced on the inside, ordered ice door assy.; ordrng 1 WPW10549589 (door-ice)"

Steven W.

WASHER AMANA NTW4605EW0 "Ran diagnostics- no error codes. Found gear case leaking oil on splutch, belt , worn agitator splines, worn shifter, worn lid lock, lid strike.Long job. 3 count.; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10772621 (screw) and 1 W10837741 (lid strike) and 1 W10908289 (agitator) and 1 W10913953 (actuator) and 1 W11255272 (GEARCASE) and 1 WPW10006384 (drive belt)"

mitch l.

WASHER WHIRLPOOL WTW5000DW1 Upon arrival Customer stated u it is making a loud clicking and squeaking noise. I tested unit in diagnostic mode unit coded off balance load. Tested in drain and spin to try and duplicate noise called techline to document because I could not duplicate sound right as techline answered I was able to get unit to duplicate sound. Found unit has bad gearcase causing noise to happen at the highest rpm is when noise is happening per techline find what is causing noise and replace parts accordingly techline file number 7723171571. I removed and replaced gearcase replacing gearcase I tested unit and found unit still making clicking noise no longer squeaking found cam and hub are bad I removed and replaced cam and hub tested unit unit is no longer making abnormal sounds. Unit is filling washing draining and spinning unit is functioning as designed.

Tyler F.

MICROWAVE KITCHENAID KEHC379JBL05 "Customer stated that unit says door is open on microwave. Ordered harness but harness does not come with interlocks. Quoted customer for three switches and told her that if interlocks break when removing switches that they are not available any,ore and she would be responsible for the labor. Customer decided not to go with repair at this time but may call back in if she changes her mind. Please refund rest of deposit to customer."

Michael M.

DRYER WHIRLPOOL MGD6000AW0 Removed and replaced blower wheel. Unit now ops with no vibration or noise.Collected $118.44 by card. Job complete

Irvin F.

WASHER MAYTAG MVWC415EW0 "No errors in the unit. Test components all operating properly. During operation. The actuator is audible when moving grinds. Replaced actuator, passed. All ops normal. ; used 1 W10913953 (ACTUATOR) from stock"

Francisco S.

REFRIGERATOR KITCHENAID KBRC36FTS02 "Checked unit by entering diagnostics and cycling on and off evap fan motor cond fan motor and compressor, all sound normal. Noise cx is referring to is the damper opening and closing. It is working as intended e planned to cx how it opens and closes according to the needs of the refrigerator."

mitch l.

DISHWASHER KITCHENAID KDPE234GPS0 "Upon arrival customer stated unit is not working properly unit fills does not wash then drains, I tested unit in diagnostic mode unit coded F1E2 control soft wear issue and F4E3 wash motor fault. Called techline to document to make sure if there is a test I cam do to make sure that F1E2 error is not a faulty per techline the only test i could do is test the wash motor from control at the two blue wires if wash motor is out of range from 5-15 ohmes unit has bad was motor as well. Tested washmotor tested 25 ohms out of range unit has bad washmotor and control ordering control. Techline file number 7723173777. Unit is still within first year manufacturers warranty. ; ordrng 1 W11087210 (CNTRL)"

Michael M.

RANGE WHIRLPOOL KGCU467VSS02 Removed cook top from counter using oven dolly.Removed top drip panels and replaced spark module. Incorrect ignitor sent with tech.Installed cook top and all burners op as designed without clicking. Unit ops as intended job complete

Raymond H.

WASHER WHIRLPOOL MVWC400XW0 "Upon arrival unit making grinding noise during spin. Tested and found bad gearcase. Quoted cx per blue book and quote was over $600, per AP 20% given on SC/PL. quoted cx with discount cx approved. Collected 115. 376.92 due. Mail out receipt.; ordrng 1 W11132267 (gearcase)"

Raymond H.

DRYER ELECTRIC WHIRLPOOL WTW8540BW0 Upon removal of bearing and drive shaft found tub races warped and tub cracked not allowing proper install of new bearing kit. Also found suspension corroding and loose. Needs tub and suspension. ; rqstng P&A on 1 W10381077 (tub-outer) and 1 W10440786 (suspension)

Jim S.

REFRIGERATOR KITCHEN AID KRMF706ESS00 Broken wire in the box causing no lights and the door ajar signal to stay on. Unit was stated as non repairable by Whirlpool tech line. The service request number isSR# 7723178254

James R.

RANGE WHIRLPOOL WFE515S0EB1 R&R cooktop. Unit working properly

mitch l.

DRYER WHIRLPOOL LGQ9508LW0 Upon arrival I removed and replaced coils tested unit unit is now heating properly and is functioning as designed.

James G.

ELECTRIC RANGE AMANA AER3311WAW1 Handle and mounting hardware missing ; rqstng P&A on 1 WP3195263 (hndle-door) and 2 WP3196143 (spacer)s and 2 WP3196163 (screw)s