Local Reviews
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Michael M.
WASHER WHIRLPOOL WFW3090GW Cx states unit just turned off.Tech unplugged unit and verified good power from wall.Plugged unit back in and unit responds.Called techline to document. Sr 7723236700Verified with techline inconsistent voltage from ACU.Needs ACU W10840664 ; ordrng 1 W10840664 (timer)
Michael M.
WASHER MAYTAG MVWB955FW1 "Cx states washer stopped mid cycle and DRN flashed. Cx unplugged unit leaving water and cloths in unit. F9e1 - drain pump issue, F5e2 - lid lock failure, F9e2 - can’t drain water. Removed pump and found bobby clips stuck in pump. Removed obstruction and pump impeller is still springy. Reinstalled pump. Cleared faults and ran unit through auto service test. Advised cx to clear all pockets from further loads. Unit passed service test with no issues. All ops are normal at this time job complete"
Michael M.
OVEN WHIRLPOOL WOD51EC0AS05 Cx states after approx 5-10 min the oven will shut off and trip the breaker. Unit ops as intended until breaker gets warm and trips. Recommended cx call their home owners insurance as they moved in recently to new home. Unit ops are normal job complete
Michael M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Cx states interior lights would flicker and finally went out. Cx had a lighting board new in the box pn W10830288. Unplugged unit and rebooted control per service pointer but no interior lights. Removed and replaced lighting board. Rebooted unit and now all lights op as intended. Job complete
Michael M.
REFIRGERATOR WHIRLPOOL KRFC604FSS00 "Cx states no ice and fresh food has ice build up.Tech found fresh food evap is frozen over.Service test 118= version 6 per service pointer.Needs evap cover per service pointer W10889360, And control per service pointer W11169516 Return Thursday 10/25/18 12-4 requested; ordrng 1 W10889360 (cover-evap), 105.78,"
Michael M.
MICROWAVE IKEA IBMS1455WS0 Cx states start button does not work.Removed unitRemoved control and found button housing cracked. Removed and replaced button. Tested unit and all ops are normal. Installed unit job complete
Kenneth M.
REFRIGERATOR KITCHENAID KSSC48QTS02 Installed ice bin button and tested unit. Unit is working properly. Customer approves function at this time.
Kenneth M.
DRYER WHIRLPOOL WGD9400FW0 "Found unit with an F01 error code, showing a bad control board. Replaced control board and the unit is working normally. Customer approves f functionality. No dings, dents, scratches, or scuffs"
Kenneth M.
REFRIGERATOR KITCHENAID KSC23C8EYY03 Installed. Intros board. UI and defrost bi metal. Tested unit. Unit is working properly at time of service. Ustiner apporoevs function at this time. No dents dings or blemishes on or around unit caused by technician.
Kenneth M.
REFRIGERATOR KITCHENAID KBSN608ESS01 "Installed control panel, baffle, and thermistor. Unit is operational and customer approves operation. No dings, scratches, dents, or scrapes."
Kenneth M.
FREEZER KITCHENAID KRFF305ESS00 Installed all listed parts and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or ar und unit caused by technician. Unit is opening and closing. No gaps in liner. Instructed customer to leave freezer door closed for a couple hours to insure gasket forming properly.
Kenneth M.
REFRIGERATOR JENN-AIR JFC2089HTW2 Found unit with no cool due to bad compressor. Compressor is humming but not starting up. Ordering new compressor. Ordering new compressor; ordrng 1 W10233960 (compressor)
Kenneth M.
FREEZER WHIRLPOOL WRS973CIDM00 "Unit inspected and found that the ice machine was not operational on unit. Ice maker seemed fine, so inspected auger. Found motor was supplied with 120v DC, but was not engaging. Ordering new auger. No dents ding scratches or scuffs left; ordrng 1 W10225313 (motor)"
Kenneth M.
DISHWASHER WHIRLPOOL KDTE334GPS Found unit not washing very well. Found dishes leaving cloudiness and black specs are there on the dishes. Informed customer the importance of 120 degree water for best washing and found rinse aid dispenser dispensing full amount of rinse aid. Adjusted dispenser to make rinse aid dispenser less. Informed customer to give it one more go using those techniques.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Installed diffuser and main board and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Jim S.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 The compressor it is very noisy. The three way valve is working and the fresh food evaporator is frosted over. Giving an estimate for complete repair. Will need to defrost evaporator and replace the thermistor and compressor; 1 W10779331 (compressor) and 1 W11033168 (harns-wire)
Kenneth M.
WASHER WHIRLPOOL WTW8000BW0 Installed suspension and drive hub and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on oraotynd hit caused by technician.
Jim S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Spoke to Eldon at Urners appliance and he is in the process of getting unit exchanged
Kenneth M.
REFIRGERATOR WHIRLPOOL WRS325FDAM01 Replaced light board at top and tested unit. Unit had working lights but the light in freezer was burned out. Ordering tapered lens for freezer. ordrng 1 WPW10515057 (light)
Jim S.
DRYER WHIRLPOOL LEN2000PW1 Replaced rear seal and door switch.
Kenneth M.
FREEZER KITCHENAID KRMF706ESS01 Found unit not cooling due to refrigerant leak at fridge evap. Ordering new new evaporator; ordrng 1 W11116006 (evaporator)
Jim S.
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced both fresh food doors and freezer door
Jim S.
OVEN KITCHEN AID KEBS209BSS01 Upper oven the liner door glass is cracked; 1 WPW10335920 (frame-glas) and 2 WPW10517428 (spacer)s
Jim S.
DISHWASHER KITCHEN AID KUDS03FTSS0 Water was trapped under the float may have created a syphoning effect. Customer is using soap and water when precasting the dishes. The unit seems to show when the jet dry dispenses. Unit tested ok at this time
Jim S.
REFRIGERATOR GE GFE29HSDESS Replaced board and fan motor. Unit tested ok
James R.
WASHER WHIRLPOOL MVWB855DC3 Water pump making grinding noise. Replaced pump. Unit working properly
Jesus C.
MICROWAVE WHIRLPOOL WMH53520CS5 "Customer states that unit is not working but lights are on. Checked unit and found the door switch not working. Unplugged unit and removed front vent , panel. Removed door switches and interlocks. Installed new and assembled unit. Tested unit by placing a cup of water. Unit is now working as design.; used 1 W10138793 (FUSE) from stock"
Jim S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Spoke to Eldon at Urners appliance and he is in the process of getting unit exchanged
James R.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Found compressor cap to be bad. Repplaced cap. Unit working properly ; used 1 W11179313 (CAP) from stock
Jesus C.
WASHER WHIRLPOOL WFC7500VW2 Customer states that unit is not locking. Checked unit and ran diagnostics found error code. Closed door several times before the unit started to lock. Ordered part. Removed retainer and door switches. Installed new switches and tested unit. Unit is working as design.
Jim S.
DISHWASHER KITCHEN AID KDTE204ESS2 7-1 fault code which is a faulty heater. Motor is not cycling between racks and water temp sensor is allowing an incomplete drain; 1 W10703867 (heater) and 1 W10854225 (cntrl-elec) and 1 WPW10605058 (pump&motor) and 1 WPW10705575 (sensor)
Jesus C.
DRYER WHIRLPOOL WGD4815EW2 Customer states that unit is making a grinding noise. Checked unit and found the idler wheel screeching. Removed top panel and removed drum. Also found the motor bracket off and installed bracket back in place. Cleaned out lint on unit and assembled kit. Assembled unit and tested. Unit is working as design.
Jesus C.
REFRIGERATOR WHIRLPOOL KBFC42FTS08 "Customer states that unit is not cooling. Upon arrival the customer states that unit is cooling properly. Checked unit and tested inverter return dc voltage. Unit is working properly.
Jesus C.
DRYER MAYTAG MGD3500FW0 Customer states that the unit takes too long to dry clothes.. I checked unit and ran diagnostics I found error codes. Cleared error codes and unit passed. Adviced customer to have vent checked. Unit is working as design.F4-E3 Restricted air flowF2-E1 Stuck button
Jesus C.
DRYER WHIRLPOOL LDR3822PQ1 Customer states that unit is making noise. Need to order right size belt and door switch. Ordered parts. Removed top panel and front panel. Removed drum and installed new belt and door switch. Assembled unit and tested. Unit is working as designed. 1 4392065 (DRYER REPAIR KIT) from stock
Jesus C.
DRYER MAYTAG MGDB725BW0 Customer states that unit is not closing. Checked unit and found the latch broken. Remove and installed new latch. Also customer wanted to have unit serviced. Gate estimated and approved. Raised top panel and removed front assembly. Removed drum and vacuum all the lint on unit. Assembled unit and tested. Unit is working as designed.
Jesus C.
DISHWASHER KITCHENAID KDTE334GPS0 Customer states unit is not working. Checked unit and ran diagnostics. Found the latch not working. Removed front panel and replaced latch. Ran diagnostics and passed. Unit is working as design.
James R.
REFIRGERATOR FRIGIDAIRE LFSS2612TF IM not cycling. Replaced IM. Unit working properly
Jesus C.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Customer states that unit is not cooling in the fresh food section. Checked unit and found the return duct port iced up. Also the type of frost accumulated in the freezer section it seem like the door was left open. Removed tower, rack and evaporator cover. Defrosted ice with steamer. Assembled unit and ordered part. Removed tower and installed new fan blade. Replaced gasket and sealed liner on both compartment. Unit is now working as design."
James R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found pad and bushing to be broken. Replaced parts. Unit working properly
James R.
WASHER WHIRLPOOL WTW8500DC3 Drain pump not moving water efficiently. Unit needs pump; ordrng 1 W10876600 (drain pump)
James R.
REFRIGERATOR MAYTAG MSB27C2XAM00 Found wires to be cut at door hinge. Repaired wires. Unit working properly
James M.
WASHER WHIRLPOOL WTW5000DW1 "Unit makes noise while draining. Checked drain hose and found bobby pins and a small metal rod in pump. Cleared obstructions and tested unit. Unit now functioning properly. No dents, dings, or blemishes on or around unit caused by tech."
James R.
UPRIGHT / CHEST WHIRLPOOL WZF34X16DW Evap iced up. Cx to defrost for 48hrs
James M.
REFRIGERATOR WHIRLPOOL WRF992FIFM "Replaced parts. Unit was unplugged and completely defrosted. Plugged unit in and it powered on. Told customer to monitor temp after 24 hours. Customer agrees. No dents, dings, or blemishes on or around unit caused by tech."
James M.
REFIRGERATOR WHIRLPOOL WRF540CWBM01 "Replaced parts and unit is functioning as intended. No dents, dings, or blemishes on or around unit caused by tech."
James M.
RANGE WHIRLPOOL WEG745H0FS0 "Replaced parts and unit now functioning properly. No dents, dings, or blemishes on or around unit."
James G.
MICROWAVE WHIRLPOOL WOC54EC0AS04 Kurt at tech line says control reset should not fix the fault but it did. Unit is working now
James M.
REFRIGERATOR WHIRLPOOL WRS571CIDM Replaced auger motor. But still not functioning. Ordering main control.
James G.
MICROHOOD KITCHENAID KMHS120EBL5 "Replaced listed part due to bulb burnt out, Tested ok"
James G.
REFRIGERATOR GE PFSS6PKXASS I quickly told CX about part required and she said fine just order it; ordrng 1 WR13X10658 (assembly cover evap)
James G.
M/W OTR WHIRLPOOL WMH53520CS6 Replaced listed parts due to intermittent operation Tested ok
James G.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer had control lock engaged Removed lock and explained use to customer
James G.
M/W OTR WHIRLPOOL WMH32519FS0 Replaced listed parts due to intermittent operation and fuse blown Tested ok
James G.
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Ice maker fill tube frozen Not related to earlier repair at all; ordrng 1 241920103 (tube-water) and 1 5303918784 (air handler housin)
James G.
DISHWASHER WHIRLPOOL KDTE204GPS0 Motor not running front panel dented prior to service (documented) and advised customer about dent. Builder has requested to repair panel and motor ; ordrng 1 W11124384 (PUMP AND MOTOR ) and 1 W11165143 (PANEL )
James G.
REFIRGERATOR WHIRLPOOL GSS25RGMBCC Removed evaporator cover and found minimal frost pattern Advised customer that repair would exceed value of unit
James G.
MICROWAVE WHIRLPOOL WOC75EC0HS00 Upon arrival unit would not go into diagnostics. Preformed factory reset unit still will not go into diagnostic cycle but does now function otherwise
James G.
DRYER - GAS GENERAL ELECTRIC GTD42GASJ1WW Replaced listed parts Tested ok
James G.
REFIRGERATOR KITCHEN AID KRFF507ESS01 Defrosted fresh food evaporator and replaced listed part Tested ok
James G.
WASHER WHIRLPOOL WTW4816FW1 Upon arrival unit would not go into calibration cycle Replaced listed part and calibrated unit Tested ok
James G.
MICROWAVE OVEN FRIGIDAIRE FGMV175QFA Unit is installed with grill screws not accessible unit will have to be dropped TWO MEN REQUIRED or have builder uninstall and reinstall Unused parts will be returned ; ordrng 1 5304464073 (thermostat) and 1 5304464074 (thermostat) and 1 5304464099 (switch) and 1 5304509457 (LATCH) and 2 5304509459 (SWITCH )s
James G.
OVEN THERMADOR PODC302/06 Replaced listed part Tested ok
James G.
RANGE FRIGIDAIRE FGMC2765PBG Something has arced between door and front of microwave damaged door and microwave enclosure
James G.
REFRIGERATOR FRIGIDAIRE FFHB2740PEAA During test for voltage at RH hinge cap on violet wire auger motor works when meter lead is removed motor does not run. This plug is on the refrigerator side of the harness. I retested several times with the same results. I will contact Frigidaire on Monday
James G.
REFIRGERATOR KITCHEN AID KRFF507ESS01 Defrosted fresh food evaporator and relocated thermistor Tested ok
Isidore A.
WASHER WHIRLPOOL WFW72HEDW0 "Found and verified f3e1 fault code, removed back panel put washer in self diagnostics stopped air trap needed cleaning when trap cleared and after removed, washer finished drain and unlocked. Test washer no new codes, no leaks customer instruct on cleaning cycle. Washer working at this time.Note washer had drain motor (and possibly air trap wasn’t installed properly) by another company."
Isidore A.
WASHER MAYTAG MHW8200FC0 "Found no codes, test washer operation ok. Customer instruct load and go dispenser and on cycle selections and to use clean cycles more frequently if washer in cold water only (Note may have whole home water softener needs to use less detergent and set water hardness to soft)"
Isidore A.
WASHER MAYTAG MHW8200FC0 "Found no codes, test washer operation ok. Customer instruct load and go dispenser and on cycle selections and to use clean cycles more frequently if washer in cold water only (Note may have whole home water softener needs to use less detergent and set water hardness to soft)"
Isidore A.
REFIRGERATOR KITCHEN AID KBRC36FTS00 "Per service pointer W10802724C Control W10801767 door light alarm stays on when door closed, door switch WP1118894 resistance ok but getting stuck if pressed closed position even when door open, no lights on. Light bulbs test good. Freezer door gasket torn top left corner; 1 2302710 (gasket-fip) and 1 W10801767 (cntrl-elec) and 1 WP1118894 (switch)"
Isidore A.
DISHWASHER KITCHEN AID KUDE70FVSS3 Found drain motor WPW10348269 noisy. Part ordered; 1 WPW10348269 (drain pump 71.02)
Isidore A.
OVEN JENN-AIR JBS7524BS0 Found door W10586358 glass not aligned with cabinet or control panel; 1 W10586358 (door-compl)
Isidore A.
DISHWASHER KITCHEN AID KUDE70FVSS3 Removed bottom panel and old drain motor. Installed new drain motor test for leaks ok. Reinstalled bottom panel dishwasher working at this time.
Isidore A.
REFRIGERATOR JENN-AIR JF42NXFXDE02 Found water line to ice maker kinked /pinched. Removed bad section of water line and reinstalled water line. Test fill ok ice maker filled and customer advised may take a day before ice bin fills. Ice maker working at this time.
Isidore A.
DISHWASHER WHIRLPOOL WDT720PADM2 "Found drain motor weak, removed bottom panel removed old drain motor and installed new drain motor, test for leaks ok. Test dishwasher operation ok at this time."
Irvin F.
REFRIGERATOR FRIGIDAIRE LGHK2336TF0 "CX says the unit is freezing food confirmed. The dampner was fully during test would not close. Replaced the dampner and sensor. Powered unit, all ops normal."
Irvin F.
OVEN WHIRLPOOL WFG320M0BW2 "Oven light not operating, and the oven floor panel is wrapped. The socket failed, no continuity and power to the socket is correct. The oven bottom panel in place but pops up when heat is applied. ; ordrng 1 W10856866 (sockt-lite) and 1 W11098799 (bottm-oven)"
Irvin F.
WASHER WHIRLPOOL WTW7500GW0 "No water thru the valves hot or cold. Stuck key only error. Test control and all components, passed. CX INSTRUCT ON LOADING, FEATURES AND OPERATION OF CYCLES. X INFORMED ALL OPS NORMAL."
Irvin F.
WASHER WHIRLPOOL WTW4816FW2 "CX says unit not completing cycles. Found the unit was not programmed properly. The issue was incorrect load for selection. CX INSTRUCT ON THE LOADING FEATURES, AND EXTRA RINSE. ALL OPS NORMAL."
Irvin F.
WASHER MAYTAG MVWC565FW0 "The gearcase shaft was mov8ng in the main housing. Replaced gea4case, test components. All passed. Calibrated unit all ops norma”."
Irvin F.
REFRIGERATOR KITCHENAID KSSO48QTX03 There is another actuator part missing. Ordering to replace.
Hector Z.
REFIRGERATOR WHIRLPOOL WRS331FDDW00 "Fresh food compartment getting warmer doe to iced up r3turn air vent, manually defrosted and tested ok."
Hector Z.
WASHER WHIRLPOOL WTW5000DW1 "Unable to remove the wash plate, only way to do it was to break it. Customer don’t want me to do it. I don’t really see any thing sharp on the wash plate or the basket that can be causing the holes in there clothes."
Hector Z.
DRYER WHIRLPOOL WED85HEFW2 Checked unit and found faulty 220V Outlet. Advise to the customer to call an electrician.
Hector Z.
DRYER WHIRLPOOL WGD4985EW0 Replaced screen. Tested ok.
Hector Z.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Unit not going into defrost, manually defrosted and replaced evaporator harness and UI control."
Hector Z.
DISHWASHER KITCHENAID KDTE204ESS2 "Ran dishwasher diagnostic and found a F7E1 code (No heat), tested heating element and is working fine. Ordered control and sensor.; ordrng 1 W10854225 (cntrl-elec) and 1 WPW10705575 (sensor)"
Hector Z.
OVEN WHIRLPOOL WOD51ES4ES00 Replaced thermal fuse and the thermostat-fix. Tested ok.
Hector Z.
REFRIGERATOR WHIRLPOOL WRS331FDDW01 Replaced display control (UI). Tested ok.
Hector Z.
DRYER WHIRLPOOL WGD75HEFW0 Nothing wrong with the dryer customer needed to be instructed how to use it. Tested ok.
Hector Z.
RANGE JENN-AIR JGS9900CDS02 Worn out bake igniter. Ordered and rescheduled.
Francisco S.
WASHER WHIRLPOOL CAE2745FQ0 Checked unit found coin chute jammed. Cx did not insert full amount of coins in slot and caused the jam. Disassembled coin chute and re installed coin chute. Unit working as designed.
Hector Z.
RANGE WHIRLPOOL WEG745H0FS0 After replaced the switch membrane range still displaying the same code F2E1, I need to contact tech line.
Francisco S.
REFIRGERATOR WHIRLPOOL WRF540CWHZ01 Contacted tech line about this. They advised to install check valve. This check valve goes on the line that goes from reservoir to dispenser on the left hand side behind crisper drawers.Part 2314271 Sr 7723232124Informed cx we will be ordering part; ordrng 1 2314271 (connector)
Erick S.
REFIRGERATOR WHIRLPOOL WRS571CIHZ00 Found unit making noise at condenser fan. Found cover hitting fan blade causing it to make noise. Removed cover and realigned housing. Secured cover to proper position. Unit is no longer making noise. Job comp
Erick S.
REFRIGERATOR KITCHENAID KRFC704FSS00 Called techline and spoke with Andy. Explained history of product. Per Andy unit is deemed unrepairable out of warranty. File. 7723232908
Erick S.
FREEZER WHIRLPOOL WRT134TFDW00 "Upon arrival found compressor and fans running. Found no frost pattern on evap. Accesed compressor and found oil residue surrounding drier. Unit has a seal system leak. Replaced up drier, installed service stub, pulled vaccum, recharged system. Inspected for leaks and found none. Unit is now cooling in both sections; used 1 AF1200 (TUBE EXTENSION), 1 R134A (4.2PZ), and 1 WPW10143759 (DRIER ASSEMBLY) from stock"
Erick S.
REFRIGERATOR WHIRLPOOL WRX988SIBW00 Adapter is covered through scode. Installed new parts on unit. Fan is now running. Ice maker cycled and filled with no errors. Job complete
Erick S.
REFIRGERATOR WHIRLPOOL WRX988SIBE "Cycled unit and found center mullion track not aligned causing door not to close. Removed door and resecured both hinges. Repositioned mullion and track. Retested it and door is now closing and opening with no errors, job complete"
Erick S.
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 "Cycled unit and found unit thermistor not reading in fresh food section causing it to,over cool. Fan is no longer running due to ice build up. Unt will need new thermistor and fan; ordrng 1 W10633627 (motor-evap) and 1 WPW10277799 (harns-wire) and 1 WPW10389152 (support)"
Erick S.
MICROWAVE OVEN WHIRLPOOL WMH76719CE Found unit with door open error causing mcw not cycle. Found shorted door switch causing error. Replaced all door switches. Retested it and unit is now cycling and heating. Job complete ; used 3 W10727360 (MICROSWITCH) from stock
Erick S.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Freezer light module is bad causing the rest of lights not working. Also found top right side rc module bad too. Will need to replace module; ordrng 3 W11205083 (LED MODULE)s
Erick S.
WASHER GENERAL ELECTRIC GTW685BSL0WS Cycled unit and found unit not draining. Found main board sending voltage to pump but pump not responding. Found bad connector at pump causing it not to run. Repaired connector and secured main harness. Retested it and pump is draining water. Unt passed all tests with no errors. Job comp
Erick S.
MICROWAVE WHIRLPOOL WRMH73521CS5 "As soon unt you plug in unit it would start running but not heating. Found door cam out of position causing to engage monitor switch. Emoted cam and reinstalled switch to proper position,reprogrammed main board. Retested unit and unit now cycles and heats with no errors. Job comp"
Dane K.
REFIRGERATOR FRIGIDAIRE FFSS2615TP Upon arrival the unit was not dispensing water or making ice. Found the unit with brand new filter faulty. Removed and replaced filter and tested unit. Unit functions as designed my manufacture
Dane K.
REFRIGERATOR WHIRLPOOL WRX735SDHZ Upon arrival the unit was not making ice. Found icemaker motor burned out. Removed and replaced ice maker and tested unit. Unit functions normal now
Erick S.
REFRIGERATOR WHIRPOOL WRX735SDBM00 "Isntalled new parts on unit. Pulled vaccum, recharged system, inspected for leaks and found none. Unit is now cooling in both sections; used 1 AF1200 (TUBE EXTENSION), 1 R134A (5.2OZ), and 1 WPW10143759 (DRIER ASSEMBLY) from stock"
Erick S.
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 "Cycled unit and found unit thermistor not reading in fresh food section causing it to,over cool. Fan is no longer running due to ice build up. Unt will need new thermistor and fan; ordrng 1 W10633627 (motor-evap) and 1 WPW10277799 (harns-wire) and 1 WPW10389152 (support)"
Erick S.
WASHER AMANA NTW4516FW2 Cycled unit and found unit with main board failure causing unit not to advance in wash. Repalced control. Retested it and it passed all tests with no errors. Job complete
Dane K.
REFIRGERATOR FRIGIDAIRE FFTR1814QB Upon arrival the unit was not cooling. Found the fresh food control and thermostat sort it out. Removed and replaced fresh fruit thermostat and control and tested unit. Unit functions normal now
Dane K.
REFRIGERATOR FRIGIDAIRE LFSS2612TP0 Upon arrival the unit was leaking because everything in the freezer was defrosting. Compressor was short cycling and maintaining a temp. Found start device shorted out. Removed and replaced start device and tested unit. Unit functions normal now.; used 1 297259510 (STARTER) from stock
Erick S.
REFRIGERATOR WHIRLPOOL KFIS29BBMS00 "Cycled unt and found unit not cooling in either compartment. Accessed compressor and found no charge. Found leak in freezer evap causing unit not to cool. Unit is going to need new evap and compressor replaced; ordrng 1 W10276644 (compressor) and 1 WPW10608485 (evaporator)"
Dane K.
WASHER WHIRLPOOL MVWX655DW1 Upon arrival of the unit was not washing. Unit was giving a main control fault code. Gave customer estimate to repair unit from Kelley blue book of appliances. Customer declined estimate.
Dane K.
OVEN GE JGBS66DEKBB Removed and replaced gas regulator and tested cooktop and oven. Unit functions normal
Dane K.
WASHER WHIRLPOOL WTW8500DC Upon arrival the customer states unit was not washing properly. Found the unit giving a main control fault code. Unit needs main control; 1 W10812418 (cntrl-elec)
Dane K.
REFRIGERATOR FRIGIDAIRE FGHS2631PF Upon arrival the refrigerator was loud when the compressor was on. Found fan motor loud. Removed and replaced fan motor and tested unit. Unit functions normal now
Dane K.
REFRIGERATOR MAYTAG MFI2569YEM On arrival the unit was not making ice. Found wire damage on the light blue wire going to the solenoid to the icemaker water. Repaired wire damage and tested unit. Unit functions normal now
Dane K.
DISHWASHER GE GDF620HGJ6BB Unit needs new ui; ordrng 1 WD21X23709 (UI)
Dane K.
MICROWAVE WHIRLPOOL WMH31017HB2 Upon arrival cooling fan with vine all the time. Found thermostat out of range causing headband to run constantly. Removed and replaced thermostat and tested unit. Unit functions normal around
Dane K.
REFRIGERATOR FRIGIDAIRE FPBS2777RF Removed and replaced defrost thermostat and heater and tested unit. Unit functions normal now
Dane K.
M/W OTR MAYTAG MMV4206FZ3 Upon arrival unit was not operating and light would not shut off inside the unit. Removed and replaced microswitches an interlocks and tested unit. Unit functions normal now
Dane K.
DRYER MAYTAG MGDB835DC Upon arrival unit was giving an open moisture sensor fault code. Ordering parts in that Circuit; ordrng 1 W10777444 (harns-wire) and 1 W10833003 (cntrl-elec) and 1 W11161899 (SENSOR) and 1 WP8577274 (thermistor)
Dane K.
DRYER WHIRLPOOL MEDX655DW0 Upon arrival the unit would not heat. Checked all fuses and they all checked OK. Check heating element and I do not have continuity. Remove and replace heating element and tested unit. Unit functions normal now
Dane K.
WASHER WHIRLPOOL WTW8500DC Removed and replaced control and tested unit unit functions normal now
Dane K.
WASHER MAYTAG MVWB835DW3 Upon arrival the unit was not washing or rinsing well. I found the wash plate striped . Remove and replaced wash plate and tested unit.Unit functions normal now. Also showed customer service pointer About finding white residue on clothes.and instructed customer to search white residue on manufacturers website and the website will give instructions on how to use unit to not have white residue left. That is the correction as advised by the service pointer
Cesar H.
RANGE WHIRLPOOL WFG361LVB2 Front top trim screw holes stripped caused handle and trim to come off. This is what holds the door together front glass also came off. installed new trim screws and handle unit tested good
Chris M.
COOKTOP JENN-AIR JED3430WS01 Customers issue is that right front heating element Was not functioning properly customer cannot control temperature on it. Found switch to be bad replaced with new one reinstalled cooktop and blower assembly. Tested all functions everything checks out good. Job completed
Chris M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Needed to order more parts to complete this job. I thought the drawers came all as one looks like I have to put them together.; ordrng 8 8281136 (screw)s and 2 W10345310 (shelf-glas)s and 1 W10346890 (slide) and 1 W10346891 (slide) and 2 W10366647 (pan-snack)s and 2 W10396909 (front-pan)s
Chris M.
DRYER MAYTAG MDE5500AYW Customers issue is that dryer is making a lot of noise when drum is spinning Also Clothes are taking a long time to dry. Upon arrival notice dryer is almost 20 years old.Washer needs new rollers And Tumbler seal Also ordering belt in new idler bearing Also new heating element. When parts come in will return and install; ordrng 2 12001541 (bearing & roller asy)s and 1 WP307178 (element) and 2 WP33001807 (seal)s and 1 WP33002535 (belt) and 1 WP6-3700340 (bearing)
Chris M.
DRYER WHIRLPOOL WED8500DW4 On return visit replaced control board and also console. Then entered dryer into diagnostics receive no error codes cycled On dryer everything checks out good. Job completed
Cesar H.
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Evaporator frozen over in fresh food compartment restricting air flow thru cabinet replaced sensor unit tested good
Cesar H.
WASHER GE GTW485ASJ5WS Deep fill selection not working on the unit no additional water is being added control is recognizing selection made light turns on and beeps but never adds the water only cycle responding to the deep fill selection is bulky items. It has a programming error on control.
Chris M.
DISHWASHER KITCHENAID KDPE234GBS0 On today’s visit showed up to customers house Notice customer has black stainless dishwasher panel and the one that was sent to me that was pre-ID is stainless. Ordering correct panel color and will return when part comes in.Whenever we schedule this customer for a return visit he needs first appointment of the day 8 AM. Thanks Chris; ordrng 1 W11157411 (PANEL BLACK STAINLESS )
Cesar H.
M/W OTR WHIRLPOOL WMH32519FS1 No heat found failed mag and diode cap tested good all switches and relays tested good replaced mag and diode all tested good
Cesar H.
DRYER WHIRLPOOL WGD92HEFW1 Gas line hitting cabinet causing the rattle moved away from cabinet tested good
Cesar H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Freezer light not turning on found light switch in freezer got moisture in it and damaged switch replaced switch unit tested good
Bryan D.
REFRIGERATOR WHIRLPOOL WRT111SFDW03 Cx states both compartments are warm. Inspected unit found all fans running and compressor running. Found no frost pattern. Informed cx that it’s a leak in the system somewhere and unit needs to be replaced due to it being a cheaper unit. Informed cx she would be getting a call regarding replacing.
Cesar H.
DISHWASHER WHIRLPOOL WDF560SAFM2 Failed wash motor has power from control all connections checked good replaced failed motor all tested good
Cesar H.
RANGE WHIRLPOOL WFG320M0BS0 Broken inside glass per cust it broke on it own during a bake cycle replaced inner glass unit checked good
Cesar H.
DRYER MAYTAG MGDE250XL0 Found failed belt pulley and drum roller they are worn out and hard to spin. installed kit unit tested good ; used 1 4392067 (DRYER REPAIR KIT) from stock
Cesar H.
WASHER MAYTAG MVWC565FW1 Lid lock failed again unit is attempting to latch mechanism not moving forward to lock lid ; ordrng 1 W10838613 (lid lock assembly)
Cesar H.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found failed evap fan motor has power going to it will not run not cycling air to fresh food compartment replaced failed motor unit tested good ; used 1 WP2315539 (MOTOR-FAN) from stock
Cesar H.
COOKTOP WHIRLPOOL CG206B Replaced burners tested good
Cesar H.
WASHER MAYTAG MVWC565FW1 Customer instruct on function let her know if unit left with lid open after it’s turned it will cancel it self out and run drain pump until customer shuts it down. Unit tested good
Cesar H.
OVEN WHIRLPOOL JMW8130DAB Replaced failed control during testing found terminal block failed loose connection that damaged control also damaged block ; ordrng 1 WPW10245259 (block-term)
Bryan D.
REFRIGERATOR WHIRLPOOL KSCS25FVSS00 Cx states that fridge stopped cooling. Insp cites unit. Found evap is frosted over. All fans and lights are flickering on and off. Hearing a click at control. Unit needs a new control. Informed cx that the control is discontinued.
Cesar H.
WASHER WHIRLPOOL WTW7500GW0 Cx reports aleak found failed water valve on unit leaking from valve housing replaced valve unit tested good ; used 1 W11165546 (VALV) from stock
Cesar H.
WASHER AMANA NTW4605EW0 Failed gear case shaft dropped causing cam gears to rub during agitation damaging cam routed for cam and transmission ; ordrng 1 W10721967 (drive pulley) and 1 W11255272 (GEAR CASE )
Cesar H.
REFRIGERATOR FRIGIDAIRE LGHT2046QF0 Top shelf glass is broken can’t verify purchase date on unit cust does not have the pop if covered will return to install glass ; 1 242087901 (glass-shelf)
Cesar H.
MICROWAVE IKEA IMBS104GSS00 Replaced failed parts tested good
Cesar H.
WASHER WHIRLPOOL WFW72HEDW0 Replaced control and pump all tested good
Cesar H.
DRYER WHIRLPOOL MGDB835DW4 Cx states noise tested unit found sock stuck in blower removed and unit tested good
Bryan D.
REFRIGERATOR KITCHENAID KBFS25EVMS00 Removed and replaced compressor. Vacuumed system for 22 minutes. Unit held vacuum. Charged unit to specs. Unit is now cooling. No dents dings or damages caused by tech.
Cesar H.
RANGE MAYTAG MGR6600FZ0 Finger print coating peeling on 2 spots at top of door see pics. Per customer they only use a stainless steel cleaner on unit these are the only 2 spots on unit peeling everything else checked good
Cesar H.
WASHER WHIRLPOOL WFW75HEFW0 Failed latch will lock but not unlock latch has power from control failed, latch replaced latch tested good
Bryan D.
DISHWASHER MAYTAG MDB4949SDZ0 Cx states theyre hearing buzzing noise. Ran unit. Buzzing starts after unit starts cycling. Removed drain pump found nothing there. Removed and replaced sump assembly. Unit is functioning as designed. Cx confirms noise is gone. No dents dings or scratches caused by tech.
Bryan D.
DISHWASHER KITCHENAID KDFE104DBL5 Removed and replaced sump assembly. Unit is functioning as designed, tub is wet after cycle. Said she only used dishwasher three times. Instructed cx since she wasn’t using any rinse aid on the proper use of rinse aid. Explained to cx that after 50-60 washes with rinse aid her unit will stop being wet. No dents dings or scratches caused by tech.
Bryan D.
DISHWASHER KITCHENAID KDTE104DSS Cx states adjuster broke on both sides. Removed and replaced both adjusters and positioners. Unit is now functioning as designed. No dents dings or scratches caused by tech.
Billy J.
DISHWASHER KITCHENAID KDTE234GPS0 "Upon arrival cx stated unit stopped draing inspected unit and found wire harness was not secure at all, resecured and retested unit is now draining as designed"
Bryan D.
REFRIGERATOR WHIRLPOOL WRT541SZDW00 Called and spoke with techline. Techlinere recommended covering half of the air returns with metal tape. Said it’s an issue they have been finding that this is the fix.
Bryan D.
DRYER MAYTAG MGDX655DW Cx states no heat while using dryer. Inspected unit. Found broken ignitor. Upon opening part to install new ignitor found that ignitor was broken. Ordering cx a new ignitor; ordrng 1 279311 (ignitor kit & bracke)
Billy J.
WASHER WHIRLPOOL WTW7500GC0 F5e2 f 5e1 f5e3 f8e3 upon arrival solenoid cracked and unit was just filling with water full pressure and leaking and spraying water all in control area removed and replaced water valve witch fixed leak and valve was able to close recalibrated and retested and unit finished with no error codes but there is corrosion and water damage all over main control and needs to be replaced ordering W11130238; ordrng 1 CONTROL (CONTROL)
Aaron B.
WASHER MAYTAG MHW3505FW1 Tested the unit again this time and water was backing up to the standpipe advise the customer they have a clog in the drain line I need to have it cleaned out and cleared because it backing up to the stand pipe is not a Mechanical failure, working as designed
Billy J.
DRYER MAYTAG MGDB835DW4 Upon arrival u.i is none responsive removed and wplaced retested job complete
Billy J.
M/W OTR MAYTAG MMV4205DS3 Per cx states unit is giving door open door closed Upon arrival found bad door switches removed and replaced retested job complete; ordrng 1 W10727360 (microswitch)
Billy J.
REFIRGERATOR KITCHENAID KRMF606ESS01 Upon arrival removed and replaced motor evap unit cools as designed but rail does not self close re ordering rail; ordrng 1 RAIL (RAIL)
Aaron B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed the drain hose tested ops unit drains correct advised the air gap to the garbage disposal is clogged , and did find rat droppings behind the dishwasher and that the unit drain lines would not be covered again if it leaks, customer understood"
Billy J.
WASHER WHIRLPOOL WFW72HEDW0 Removed and replaced both control retested job complete
Billy J.
MICROWAVE IKEA IBMS1455DS00 Removed and replaced all parts listed retested and unit still not heating I have replace every control magnetron inverter line filter board and nothing cx states they called whirlpool and stated they requested another tech and was never given one I am requesting a senior tech I have no idea what else this could be cx not happy at all wants all documents email send to her.
Aaron B.
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Replaced the water valve and u I board in the front tested the unit fill the icemaker unit still didn’t work and fill called tech line tested the electrical at the valve no power to valve then the main board in the back p2 connector orange black tr and common re did test no power he said to replace the main board in the back and the u I board in the side , removed and reconnected the main board in the back retested the unit fill to ice-maker it filled and should work correct now SR 7723235495 Joel"
Aaron B.
REFRIGERATOR KITCHENAID KRFC300ESS01 refrigerator was pushed all the way back up against the wall pinched the water line pulled unit forward 2 inches unit works as designed now
Aaron B.
WASHER WHIRLPOOL WFW92HEFW0 F8 e2 is a Dispenser motor not functioning. Tested the unit dispenser motor on the good reconnected the motor tested in factory settings unit starts started working correctly and is now working might’ve had a loose connection somewhere and not sensing the Spencer motor moving tested operations unit is working as designed now
Aaron B.
DISHWASHER KITCHENAID KDTE234GPS0 "Checked operations unit is not dispensing jet dry , filled tested ops now is working and will dry correct advised customer to turn hot water on and prime the hot side then turn unit on to get a good wash and dry"
Aaron B.
WASHER MAYTAG MVWB835DW0 "Unit is grinding when it try’s to go to spin needs new gear case and other parts listed ordered parts; 1 W10754448 (clutch), 1 W10811956 (gearcase), 1 W10902814 (washplate)"
William L.
WASHER MAYTAG MVWB835DW3 "F2E1, Ran console button test, tested ok, instructed cx on audio functions."
William L.
DRYER MAYTAG MEDX655DW1 "Instructed cx on air flow issues, having dryer vent cleaned, tested ok air flow at back of dryer tested ok"
William L.
DISHWASHER WHIRPOOL DU810SWPU3 "Unit not checking water at end of drain , back washing drain water, ordered drain/check valve assembly parts to rebuild drain system.; ordrng 1 WP3369177 (seal) and 1 WP3369178 (ball-check) and 1 WP8520839 (separator) and 1 WP8520841 (funnel-sep) and 1 WP8520843 (seal)"
William L.
REFRIGERATOR MAYTAG MFX2876DRM02 "Reset fridge by unplugging & plugging back end, ordered main control brd & UI brd; ordrng 1 W10843055 (cntrl-elec) and 1 W10849420 (cntrl-elec)"
William L.
WASHER WHIRLPOOL MVWC565FW1 "Instructed cx on how to use controls & feature, ran self diagnostics, unit operating as designed."
William L.
WASHER WHIRLPOOL WFW92HEFC0 "Replaced dispenser & water pump, ran diagnostic cycle, unit operating as designed, other dispenser is with cruz."
William L.
WASHER WHIRLPOOL WTW5000DW0 "Replaced washplate, ran self diagnostics, tested ok"
Tyler F.
REFRIGERATOR KITCHENAID KRMF706ESS00 Customer stated that on a few occasions if the doors are open for a small amount of time while cleaning the refer or putting away groceries the ice maker will stop working for days. Checked for error codes found E2 lost position. Found ice maker timed out during that time. Cycled all works good.
Tyler F.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer stated that door is leaking again. Same issue as before. (info enter before: (Unit leaking out of bottom of left side door. Found that the left side door has a defect on the bottom that is allowing humidity moisture to drip water that has been discolored by foam inside door. The bottom of door should have a plug covering where the foam was filled but this door never got one.) Ordering door customer aware doors take 6-8 weeks.; ordrng 1 W10815692 (dor-fip ss), 767.50"
Tyler F.
DRYER ELECTRIC WHIRLPOOL WTW8500DC0 Customer stated that detergent is just running out of dispenser. Found drawer is cracked and leaking. Ordering drawer not in stock. Please send KC back on call not my area.; ordrng 1 W11129928 (drawer)
Tyler F.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Customer stated that ice maker has stopped working. Removed and replaced ice masker with new ice maker kit. Cycle tested all works good at this time.
Tyler F.
FREEZER KITCHENAID KBFO42FTX00 "Customer needs a gasket; ordering 1 2309216 (gasket-fip)"
Tyler F.
WASHER WHIRLPOOL WTW8000BW0 "Customer stated that during the spin cycle the unit came apart. Found suspension rod had broke off tub and tub hit cabinet damaging cabinet, broke tub and tub ring. Repair would need tub, basket, tub ring and cabinet.
Tyler F.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Customer stated refer compartment is not cooling. Found evaporator is frozen over. Ordering thermistor kit per service pointer. ordering 1 W10902214 (thermistor)"
Tyler F.
DISHWASHER WHIRLPOOL WDF520PADB7 Customer stated that unit is leaking. Found fill valve is staying open all the time causing overflow. Ordering valve and main control in stock.; ordrng 1 W10872255 (valve) and 1 W10906426 (cntrl-elec)
Tyler F.
REFIRGERATOR AMANA ASI2575GRS00 Filter housing is defective and leaks without filter.; ordrng 1 W1117291 (FILTER HOUSING)
Tyler F.
DRYER WHIRLPOOL WGD8700EC2 Customer stated that dryer will not connect to whirlpool app. Customer has already worked with the technical department. Installed parts sent by whirlpool to customer. Customer to call back to technical to further assist with connectivity issues.
Tyler F.
RANGE WHIRLPOOL WFG515S0ES1 Customer stated igniter is not arcing. Ordering spreader and burner cap in stock.; ordrng 1 WPW10183375 (cap-burner) and 1 WPW10515455 (burnr-head)
Tyler F.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Need to come back and silicone duct and add spacer to hinge.
Tyler F.
M/W OTR MAYTAG MMV1174FZ0 Customer stated unit starts t9 click and shuts off. Found relays on main board are shorted. Removed and replaced board tested all works good at this time.
Steven W.
M/W OTR WHIRLPOOL WMH32519HV1 "Ran diagnostics. Found magnetron is noisy, not heating. Replaced magnetron, HV diode. Load tested ok several times. Heating, turntable, blower, control, lights are working properly. Complete."
Steven W.
WASHER AMANA NTW4605EW0 "Replaced gear case, splutch, belt,shifter. Agitator, screw, strike. Cold fill hose coupler rusted out, broke off when I pulled out washer 1 foot. No hose bibs. Advised customer to call plumber. Ran diagnostics, calibration, drain and spin. Unable to water tested unit. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "RC not cooling. Ran diagnostics. Damper, evaporator fan are working. FC is cooling. Return air is clear. Ordering control, bi- metal( harness kit ). orderng 1 WPW10292244 (wire harness) and 1 WPiW10503278 (refer elect cont brd)"
Steven W.
WASHER WHIRLPOOL NO MODEL PROVIDED Not home. No unit number. Gated community.
Steven W.
RANGE - GAS WHIRLPOOL WEG730H0DS0 "Found oven vents, cooktop completely covered with foil. Removed foil.Ran diagnostics- no fault codes. Tested bake. Unit is heating properly. Tested broil. Broil is heating properly. Advised to preheat oven 30 minutes before putting in food for proper temperature. Complete."
Raymond H.
WASHER MAYTAG MVWB765FW0 Replaced valve and tested unit. Unit functions as designed.