Local Reviews
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Isidore A.
REFRIGERATOR WHIRLPOOL WRS325SDHW00 "Found freezer defrost drain plugged, had foam packing broken inside. Steamed defrost and blew out broken pieces of foam test drain ok. Refrigerator drain working at this time"
Patrick C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Removed and replaced the motor and blade broke. Needs new one ; ordrng 1 WP12825803 (blade)
Hector Z.
DRYER MAYTAG MEDB765FW0 "Dryer making noises. Checked unit and found excessive noise, more like very loud humming heat related. Customer attempting to replace the unit taking in consideration that the dryer is only two weeks old."
Hector Z.
FREEZER MAYTAG M8RXEGMAB00 Refrigerator making noises. Checked unit and found restricted freezer air tower. Cleared restriction and manually defrosted. Tested ok.
Hector Z.
WASHER MAYTAG MVWC200XW2 "Replaced drain pump, actuator, drive pulley and belt drive. Tested ok."
Jesus C.
REFRIGERATOR KITCHENAID KSSC36FMS00 Customer states that unit is not cooling. Customer thermostat aren’t accurate. Called techline and document issue for the second time. Inspected fans and condenser coils. Placed thermometer in a jar of relish and got 40 degrees per techline it’s with in specs. Unit is working as design.If customer calls back for same issue please charge service call. EdSr#7723971991
Dane K.
RANGE - GAS AMANA AGR230BAW1 Removed and replaced igniter and oven gasket and tested unit. Unit functions normal now
Dane K.
WASHER MAYTAG MVWC415EW Install Drive hub and gear case and calibrated and tested unit. Unit functions normal now
Dane K.
RANGE AMANA AGR5330BAW Steve... 7723971323Upon arrival unit was not cooking properly. Found the temperature sensor out of range. Removed and replaced temperature sensor and tested unit. Unit functions normal now
Dane K.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Kurt...7723971683Call tech line and went over test with Kurt. At the end of the test it was determined unit was non-repairable due to a refrigeration leak in the cabinet
Dane K.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Removed and replaced control board and evaporator fan motor and defrosted unit. Unit functions normal now
Dane K.
REFRIGERATOR GE GSS25GSHJCSS Wr49x10226Wr01x10294BobCall GE tech-support and spoke to Bob. GE tech-support recommended upgrading the seals and foam tape to reinforce seals. Ordering part numbers that tech-support gave me; ordrng 1 Wr01x10294 (tape foam 1/2) and 1 Wr49x10226 (cover inlet dschg ki)
Dane K.
REFRIGERATOR WHIRLPOOL KSCS25INBL00 WPW10121140Upon arrival the chattering had returned when unit was dispensing water. Found filter housing vibrating. Unit needs a new filter housing; ordrng 1 WPW10121140 (housing)
James G.
DRYER MAYTAG MDG5500AWW Replaced listed part Picked up part at coast; used 1 WP33002535 (BELT) from stock
Steven W.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Found FC slide rails binding, not closing properly. Bring pop rivet tool. Unit MUST be completely defrosted 24 hours before service. 2 count job. Allow extra time.; rqstng P&A on 2 WPW10120018 (slide rail (frz))s and 1 WPW10330991 (bracket) and 1 WPW10330993 (bracket)"
Jim S.
MICROWAVE WHIRLPOOL KMHP519ESS4 Unit tested normal for this model. Customers previous microwave was the induction model. Because of the difference in heating and venting she was concerned. I tested unit and explained to her what the differences are and that the unit is ok
Jim S.
DISHWASHER JENN-AIR JDB9800CWP2 "Replaced rails, filter and door latch. Unit tested ok"
Kenneth M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found unit with E2 ice maker error. Will need to replace ice maker. Auger motor is locked completely. Will not rotate. Ordering new auger motor. Rescheduled customer for Saturday 1-26-19; ordrng 1 W10822606 (motor)
William L.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "F4E3, checked voltage to unit at 124.2 v, ran hot water at sink, water at 115 degree, ran self diagnostice, wash pump stopping/starting, instructed cx water not hot enough at unit. ref #7723971011, WP TL DEEMED NOT REPAIRABLE,, OUT OF WARRANTY"
Michael M.
OVEN WHIRLPOOL WEG750H0HZ0 Removed top panel and rear panel. Removed and replaced electrode. Retested unit and burner head did not spark. Installed new spark module and retested. All burner heads now ignite. Replaced all panels and tested unit. All ops are normal job complete
Jim S.
MICROWAVE OVEN WHIRLPOOL KHMS2056SSS4 Bad relay board; rqstng P&A on 1 WP8206488 (cntrl-elec)
Erick S.
OVEN WHIRLPOOL WFG525S0HV "Installed new control on unit, retested it and oven cycled snd heated with no errors. Job complete"
Jim S.
OVEN GE CAFE CT9070SH4SS Broken cavity studs and burnt bulbs; ordrng 3 WB25T10102 (lamp halogen bulb g9)s and 3 WB34X30789 (SUPPORTS)s
James G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced listed part due to scratch and leveled unit
James G.
COMPACTOR KITCHENAID KTTS505ESS0 Replaced listed part due to damaged containerTested ok
Irvin F.
DISHWASHER WHIRLPOOL WDF520PADW7 Installed control and valve test failed. Motor on the sump failed. Need to install the sump. ; schdld next appmnt for 1/23 WED !
James G.
DISHWASHER WHIRLPOOL KUDE20FBSS1 Customer has rescheduled for Tuesday the office should already know this; saved tckt
Erick S.
WASHER MAYTAG MVWC565FW Will install parts on Tuesday ; saved tckt
Erick S.
WASHER MAYTAG MVWB835DW Will install parts on Tuesday ; saved tckt
James G.
DISHWASHER KITCHENAID KDTE334GPS0 Using front leveling feet unit is not square in opening but does solve door hitting tank on right side. Was able to square unit in opening then apply pressure on left side of tank while anchoring unit. Unit is not completely square in opening However customer is satisfied
Kenneth M.
WASHER WHIRLPOOL WTW4816FW2 Found unit not working properly due to over suds condition. cleaned excessive soap suds out of unit. Ran unit throug a full test cycle and all functions worked as designed. Unit is working properly. Instructed customer on proper loading techniques and soap usage
James G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced listed parts Tested ok
James M.
WASHER WHIRLPOOL WTW7500GC0 Removed washplate and found rust and degraded teeth on washplate. Also found thread/hair wrapped tightly around gear shaft. Removed debri and installed new washplate. Tested unit and found no high pitched noise or knocking. Unit now functioning properly and calibrated.
James M.
WASHER MAYTAG MHW8200FW0 Replaced bellows and instructed customer on further care to avoid mildew or mold.
James M.
RANGE KITCHENAID KSGG700EBS1 Replaced door gasket and remounted door. Door no longer gapping on left side. Door now sealing as intended and customer approves.
Jesus C.
REFRIGERATOR KITCHENAID KRFC302ESS00 Customer states that unit door handle came loose. Checked unit and handle was completely removed. Installed handle and added loc tire to secure set screws. Customer paid for call and labor $165.00 per credit card.
James G.
DRYER MAYTAG MGDB835DW4 Control not working upon arrival put into service cycle and back out and unit began working ; ordrng 1 W11133021 (CONTROL )
Aaron B.
MICROWAVE JENN-AIR JMW3430WP02 Replaced the oven appliance manager and panel control tested operations normal at this time
Jesus C.
WASHER WHIRLPOOL WFW75HEFW0 "Customer states that unit is making a noise during spin cycle. Checked unit and found error codes. During agitation unit is making noise. Removed back panel and inspected rotor. Found bolt broken half way. This is an expert, customer has tub assembly. Need double labor and need helper. F8-E3. Overflow conditionF9-E1. Long drain; saved tckt"
Aaron B.
DRYER WHIRLPOOL WGD8000DW4 Checked operations unit is working correct customer is overloading unit to where the cloths are resting on the hot exhaust vent advise customer to use way less loads and showed her how to properly load the unit and operating normal no problems found
Aaron B.
DRYER WHIRLPOOL WGD4815EW0 "Unit is grinding when running , found a bad rollers replaced with kit , tested operations normal at this time ; used 1 4392065 (DRYER REPAIR KIT) from stock"
Aaron B.
WASHER WHIRLPOOL WTW7500GC0 "Unable to find a problem at this time tested with a nice load , operating normal"
Aaron B.
REFRIGERATOR WHIRLPOOL GSF26C4EXT02 "Unit intermittently is cooling checked operations checked the compressor unit not on , power there at the start device but not turning on , est to replace the relay total $411.92 mrs approved est replaced the relay asm tested operations normal at this time allow 24 hrs to cool correct paid in full check Pt 71.55 trip 115.00 labor 220.00 tax 5.37 totaling $411.92 ; used 1 8201786 (START DEVICE,COMBO) from stock"
Kenneth M.
WASHER MAYTAG MVWX655DW1 Installed cold valve and tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
RANGE WHIRLPOOL WFG550S0HZ1 Installed door trim and glass door. Unit is working properly. Customer approves functions
Aaron B.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Unit is cooling correct but icemaker was not working reset as a shop job for Monday to call back and call tech line on the unit ; schdld next appmnt for 1/21 MON !
Kenneth M.
RANGE WHIRLPOOL WFG540H0ES1 Installed regulator and burner cap. Tested unit is working properly. Customer approves functions.
James M.
DRYER-GAS WHIRLPOOL WGD5000DW3 Installed dryer repair kit. Tested unit. Unit no longer making noise due to bad rollers and pulley. Unit now working as intended.
Aaron B.
WASHER WHIRLPOOL WTW5000DW1 needs a 2 call count Checked operations unit is squealing needs belt and actuator ordered parts ; ordrng 1 W10913953 (actuator) and 1 WPW10006384 (drive belt)
James M.
REFRIGERATOR FRIGIDAIRE FFTR2021TS Found unit with ice n freezer blocking drain and air flow. Cleared ice and unit is functioning as intended at this time.
James M.
WASHER WHIRLPOOL MVWC565FW Replaced hose and checked unit. Found new evidence of mouse/rat infestation of unit. Stand pipe hose chewed and stand pipe to pump hose also has bite and scratch holes consistent with mouse/rat. Will call trade partners on monday 1-21 to document. Customer informed and understands
Isidore A.
DRYER AMANA NED4655EW1 "Found dryer working at this time, customer had venting repaired before I came here, see SD Picts. Dryer is away from wall and dryer venting straight out. Note venting outside has incomplete vent covering, something can get inside unit cause blockage. customer tenant advised."
Isidore A.
DISHWASHER KITCHENAID KDTE204GPS0 "Per service pointer W11296667 S-code S22916 Removed bottom panel, pulled out dishwasher and both old upper tracks. Installed both left and right side tracks reinstalled bottom panel and dishwasher. Reinstalled upper rack test dishwasher operation ok at this time."
Kevin M.
RANGE WHIRLPOOL WEG745H0FS Customer stated that the ignitors were sparking on their own. Customer had unit unplugged when I arrived. I plugged unit back in and tested. Found one of the spark switches not attached all the way causing spark. I corrected switch on valve. All tests normal.
Kevin M.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Unit not making ice. I put unit into diagnostic and ran tests on ice maker. I found error code for lost position. Ran test for ice maker motor, found that the ice maker motor is not responding. Failed ice maker. Removed and replaced ice maker. Cycled ice maker. All tests good."
James M.
FREEZER WHIRLPOOL WRX735SDHZ00 Unit has ice bin that doesn’t close fully allowing ice to free drop into shoot and fall out when door is open. Ordering new ice bin. Did not reschedule due to tech availability. ; ordrng 1 W11185686 (ICE BIN ASSEMBLY)
Kevin M.
WASHER MAYTAG MVWC416FW1 Customer stated unit was repeating the rinse cycle. I found that the gear are pulley was a little loose and making contact with belt cover causing false off balance load code and causing unit to fill back up with water. I tightened pulley and tested unit. All tests good.
Tyler F.
OVEN WHIRLPOOL MET8800FZ00 Customer stated that the upper oven controls are not working. Found user interface is not responding to any buttons for upper oven. Removed and replaced membrane and main control tested all works good at this time.
Isidore A.
WASHER MAYTAG MVWX500BW0 "Found and verified gear case noisy, drive belt WPW10006384 found hard and brittle recommend replacement.; ordrng 1 WPW10006384 (drive belt 22.97)"
Kevin M.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Recall on JH. Ice maker not installed correctly and missing shut off arm and extension. Ice maker was leaking out of mold due to ice maker not being level and damaged module on new ice maker. Unit needs new ice maker, hut off arm and extension. Ice maker will need to be leveled on return. Ordering parts. ; ordrng 1 W10882923 (icemaker) and 1 WPW10351019 (extension) and 1 WPW10378254 (arm-shut)"
Patrick C.
DRYER MAYTAG MGDB765FW Found the unit not drying for customer. Checked out and found no glow from the ignitor. Checked thermostats and found loose connections at thermal cutoff. Reconnected and secured connections. Tested unit. All ops checked good. Shortened vent for customer too
Kevin M.
WASHER MAYTAG MVWC416FW1 "Top of agitator has broke off of washplate during normal operation. Unit ha the old style agitator bolt. Need to replace washplate, agitator barrel and bolt. Ordering parts. ; ordrng 1 W10772621 (screw) and 1 W10836692 (agitator) and 1 W10846191 (washplate)"
Patrick C.
WASHER WHIRLPOOL MVWB765FW2 Customer having issues with clothes stuck under agitator. Removed agitator and removed clothing. Now the unit is able to wash. Error was popping up not allowing them to use. Tested unit. All ops checked good
Patrick C.
WASHER WHIRLPOOL MVWB835DW4 Customer having issues with the unit not letting in the the water like it should. Found the valve not allowing water in. Checked connections and for some reason the clip is broken on the connector so connector pops out of control. I had a spare harness in truck. Removed and replaced replaced. Secured connection. Tested unit. All ops checked good
Kenneth M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed cup on support rod. Customer approves function
Kenneth M.
WASHER MAYTAG MVWC415EW2 Found unit working properly. Customer inform me due that they have 3 outlets running entire house due to house being built back from the 30s. Informed customer that this washer needs its own dedicated circuit and that they will need to run a special outlet from breaker box to washer just for washer. Customer approves function at this time.
Kenneth M.
WASHER WHIRLPOOL MVWC565FW0 Unit is under son extended warranty. Customer is gonna call Home Depot back and inform them that it is under extended warranty and that they need to send the call to us when it comes to us. Order a drain pump and return me with a drain pump.
Tyler F.
WASHER MAYTAG MVWB765FW1 Customer stated that the unit is leaking. Found dispenser housing is leaking. Removed and replaced housing tested all works good at this time.
Tyler F.
REFRIGERATOR KITCHENAID KSSC48FTS00 Customer stated that the unit is starting to not cool. Found unit has a sealed system leak. Customer to think about it.
Tyler F.
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Customer stated that the ice maker stopped making ice. Removed and replaced ice maker tested all works good at this time.
Tyler F.
WASHER MAYTAG MHW8200FW0 Customer stated that the unit shakes when spinning. Found mounting hardware still installed. Fixed and tested door lock not working removed and replaced door latch. Tested all works good at this time.
James G.
WASHER GE GTW460ASJ8WW Replaced listed part due to broken switch Tested ok
Billy J.
DISHWASHER WHIRLPOOL WDF520PADM7 Apon arrival cx stated unit is leaking from the left side of the u.i panel stated it’s not coming from the vent but coming from inside the panel will need to document with whilpool techline make shop job ; schdld next appmnt for 1/28 MON !
James G.
M/W OTR WHIRLPOOL WMH32519FS0 Replaced listed part Tested ok
Steven W.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced FC door, diffuser. Ran diagnostics- ok. Unit is cooling properly at this time. Advised customer to allow 2-3 days for ice. Complete."
Aaron B.
WASHER WHIRLPOOL WTW4816FW2 "Washers hot water valve dripping at the Solenoid replaced tested unit working as designed , customers house valve is dripping too informed ov that problem he said he is going to repair that as well operations normal at this time"
Dane K.
M/W OTR WHIRLPOOL WMH53520CS2 Remove and replace control board and thermostat and tested unit. It functions normal now
Billy J.
DISHWASHER WHIRLPOOL KDTM404ESS3 Apon arrival cx stated unit is leaving a clear film on all the dishes and not drying properly tested unit and found food in spray arms cleared and retested unit now cleaning as desighned instructed cx to change soup as well recommend quantum max
Steven W.
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced FC door switch. Found FC door liner warped causing door not to close properly. Needs FC door.; ordrng 1 W10815701 (dor-fip ss) and 1 W10839793 (nameplate)
Steven W.
M/W OTR WHIRPOOL WMH53521HZ-1 "Found waveguide cover melted, open cavity thermostat. 2 count job. Allow extra time.; ordrng 1 W10476901 (thermostat) and 1 W10533497 (covr-inlet)"
Billy J.
DRYER MAYTAG MGD5100DW0 Removed and replaced housing retested job complete
Erick S.
DRYER WHIRLPOOL WGD8800YC "Cycled unit snd found computer failing causing it not shut off. Reprogrammed main board. Retested it through tests cycle snd it passed all tests with no errors, job compIf issue persists please order new board and motor"
Erick S.
WASHER MAYTAG MVWC565FW Cycled unit and found unit with main board fault error causing failure. Replaced control and door latch failed test. Bad mechanism on latch. Replaced latch. Retested it and unit is passed all tests with no errors. Job complete ; used 1 W10838613 (LATCH) from stock
Erick S.
WASHER GE GTW460ASJWW "Installed new parts on unit, retested t through test cycle and it passed all tests with no errors. Job comp"
Billy J.
WASHER MAYTAG MHW5100DW1 Wpw10448876 apon arrival cx states machine not operating sometimes checked unit for error codes and has a shorted pressure sensor fault ordering new sensor; ordrng 1 WPW10448876 (switch-wl)
Hector Z.
WASHER WHIRLPOOL WTW7000DW1 Replaced pressure switch hose and ran a diagnostic verification test. Tested ok..
Billy J.
WASHER MAYTAG MVWB765FW2 Apon arrival cx states unit is dead unit is outside under no cover at all when it has been raining for the last week I opened up back panel and there is water and water damage everywhere will need to document with techline ; schdld next appmnt for 1/21 MON !
Jesus C.
DISHWASHER KITCHENAID KDTE334DWH0 Customer states that track broke off. Inspected unit and found left side track broken. Removed upper rack and pulled unit out between 6-8 inches. Removed tracks and installed new. Assembled unit and tested. Unit is now working as design.
Kevin M.
OVEN WHIRLPOOL WFG505M0BS3 Found front burners not igniting. Failed burners and cap. Removed and replaced burners and cap. Tested unit. All tests good.
Jim S.
FREEZER THERMADOR T24ID800RP/56 Replaced ice maker and electronic boards. Unit tested ok
Kevin M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Unit spraying water inside control panel due to cracked fill line in door. Removed and replaced fill line. Tested unit. All tests good.
Erick S.
WASHER WHIRLPOOL WTW4900BW "Unit is not spinning due gearcase leaking oil. Unit will need new cam,belt,gearcase and shifter replaced.; ordrng 1 W10721967 (drive pulley) and 1 W11035747 (gearcase) and 1 WPW10006355 (actuator) and 1 WPW10006384 (drive belt)"
Hector Z.
WASHER WHIRLPOOL WTW5000DW1 "Washer doesn’t work at all. Control not responding, 120VAC present at J5 connector. Also worn out gear case and broken agitator. Attempts to remove basket but is frozen at the gear case shaft. Allow (4) counts for this repair.; ordrng 1 W10512161 (tub asm) and 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752719 (basket) and 1 W11035751 (gearcase) and 1 W11116590 (cntrl-elec) and 1 WPW10006384 (drive belt)"
Jesus C.
WASHER WHIRLPOOL WTW7300DW1 Customer states that unit is making a clicking noise. Ran diagnostics and found error code. Ran manual test and found agitator spline worn out. Removed agitator and installed new. Ran calibration and automatic tests. Unit passed and is now working as design.F2-E1. Stuck key
James M.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Upon replacing leds from found wires for modular foamed inside door not allowing removal of light. Plug sererated from wires inside cavity and could not be dug out to reconnect. Will register with trade partners on Monday to deem unrepairable due to over foaming cavity.
Hector Z.
DRYER WHIRLPOOL WGD72HEDW1 "The new control replaced is displaying an F6E2 code (Communication error CCU to UI)., for some reason new control doesn’t communicate with the User Interface. Reinstalled old control and User Interface works fine except that the motor doesn’t work due to the short on the control. Reordered control and harness wire.; ordrng 1 W10849080 (cntrl-elec) and 1 W11025125 (harns-wire)"
Kevin M.
RANGE WHIRLPOOL WFE540H0ES1 User interface mounting brackets came loose and caused user interface to slide over and become damaged. Also upper trim broke on door causing customer to be unable to open door to use oven. Unit needs user interface and top trim for door. Ordering parts. 2 job count due to how far away call is. ; ordrng 1 W10335333 (trim-vent) and 1 WPW10586737 (cntrl-elec)
Steven W.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Found leaking air around cabinet fillers. Needs fillers, RTV silicone. 2 count job. Allow extra time.; ordrng 2 W10761079 (filler)s and 1 WP482338 (adhesive)"
Hector Z.
REFRIGERATOR KITCHENAID KRSC503EBS01 Replaced freezer upper LED light.
Billy J.
OVEN WHIRLPOOL WFG320M0BS3 Apon arrival cx stated this is the third time the gasket broke on them removed and replace broken gasket inspected liner door everything seemed normal cx states she tried to reinstall gasket herself and cut her finger on door removed broken gasket installed new one retested job complete
Billy J.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Apon arrival cx stated unit is freezing temps she pulled out a completly frozen lemon bottle that was grander then a rock but all the other items apple juice water milk were not frozen at all also cx has fridge set to 33 degrees but they had unit in Celsius put temp to correct temp retested job complete
Jesus C.
REFRIGERATOR KITCHENAID KBFS20EVMS13 Pulled unit out and removed back panel. Recovered any refrigerant left on unit. Heated lines and removed compressor and filter dryer. Removed freezer door and internal drawers. Removed evaporator cover and evaporator. Prep all the lines and installed compressor. Brazed all the lines pulled a vacuum. Recharged unit and tested. Unit is now working as design.
Tyler F.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer stated that dishwasher is not washing dishes. Removed and replaced wash sump assembly. Tested all works good at this time.
James G.
FREEZER IKEA IX7DDEXGZ000 Sealed system repair Four call count!!!!!!!!!!!; ordrng 1 W10507884 (compressor) and 1 WPW10313899 (evaporator)
Dane K.
WASHER MAYTAG MVWC565FW Unit was not working correctly because of the installation of the machine. Drain hose was laying on the ground and connected to you about a 50 foot drain hose with duct tape and unit was outside. Unit needs to be installed properly for it to work. Furthermore the warranty will not cover any repairs because the unit is outside and not in a climate controlled area.
James G.
REFRIGERATOR FRIGIDAIRE FFHB2740PE5A "This unit has been roach infested. Previous servicer (General Appliance) would not service unit due roach infestation. Servicer also left both hinge caps, switches, and upper switch cover disassembled and rear machine cover is missing. Main board enclosure is filled with roach eggs and feces in addition to it appears that bug spray was used in enclosure and shorted board in multiple areas.All of the above mentioned is documented with pictures and I will call Lowe’s on Tuesday and make report ; schdld next appmnt for 1/22 TUE !"
Dane K.
WASHER AMANA NTW4516FW2 Upon arrival unit was dead. Control board was getting 120 that would not wake up. Remove and replace control board and calibrated and tested unit. Unit functions normal now
Dane K.
WASHER WHIRLPOOL WTW4816FW2 Upon arrival lid was not locking. Removed and replaced lid lock and calibrated and tested unit. Unit functions normal now
Kenneth M.
WASHER WHIRLPOOL WTW8900BC0 Installed bearing and tested unit. Unit is now working properly. Customer approves function at this time. Collected $310 via cash.
Steven W.
DRYER WHIRLPOOL LGR3624JQ1 "Found open thermal fuse. Cleaned lint chute( full of lint), Replaced thermal fuse. Heating, tumbling properly. Instructed customer to call electrician, extension cord WILL cause motor damage. Complete.; used 1 WP3392519 (THERMAL FUSE) from stock"
Dane K.
WASHER WHIRLPOOL WTW5700XW Upon arrival of the unit was not washing the clothes. Found the agitator stripped. Unit needs new agitator; ordrng 1 WPW10215115 (washplate)
Kenneth M.
MICROWAVE KITCHENAID KEMS308SSS04 Found unit wi5 a bad UI board. Board went bad after power outage. Ordering UI. Quoted $582.99. Collected $115 via CC. Will collect $467.99 on return visit ; ordrng 1 WPW10312206 (cntrl-elec)
Steven W.
WASHER MAYTAG MHW3505FW1 "Ran diagnostics. Had f8e3 error code. Found pressure sensor sudslocked. Cleared pressure tube. Cleared error code. Ran quick test cycle. Fills, washes, drains, rinses, & spins properly. Advised customer to use less detergent, not to wash rugs. Complete."
Billy J.
REFRIGERATOR MAYTAG MFI2570FEZ02 W10845509 cx declined service
James M.
OVEN WHIRLPOOL WFG515S0ES1 Found unit would only preheat to 100 degrees and shut off. Ordering new cntrl elect and oven sensor. Did not reschedule due to tech availability. ; ordrng 1 W10833885 (sensor) and 1 WPW10424890 (cntrl-elec)
Steven W.
WASHER MAYTAG MVWB725BW0 "Found tub bearings worn( noisy, leaking ). Tub bearing kit replaced recently. Tub bearing bore worn. Needs outer tub, basket hub( worn ) 3 count job. Allow 2 1/2 hours. Pending authorization.; rqstng P&A on 1 W10381078 (outer tub) and 1 W10820039 (hub)"
Steven W.
WASHER WHIRLPOOL WTW8500DC3 "Ran diagnostics. Had f3e2 error code. No hot or cold water but dispensers are working. Needs fill valve; ordrng 1 W11165546 (VALVE, FILL)"
Billy J.
OVEN WHIRLPOOL WOD51ES4ES00 Apon arrival cx did a a self clean and went completely dead blew main fuse and blew tod in the back for upper and lower over removed and replaced main fuse but need two thermal fuse for back orderingyet w11034459; ordrng 1 W11034459 (thrmst-fix)
Billy J.
REFRIGERATOR KITCHEN AID KRFC704FBS00 W10908391 apon arrival cx states when unit drops ice out of icemaker the ice does not break apart and fall down into big chunks took pictures I believe ice maker is defective will document with whilpool Monday; ordrng 1 W10908391 (icemaker)
Patrick C.
REFRIGERATOR KITCHENAID KBSD608ESS01 "Removed and replaced main board, led board and bad leds. Tested unit. All ops checked good"
Patrick C.
WASHER WHIRLPOOL WFW92HEFC0 Customer stated the unit is locked stuck in a drain. Geek squad came before and ordered the pressure sensor. Checked error codes and none stored in the unit. Finally got the unit to pop an error. F3e1. Panel acting up. Removed and replaced pressure sensor. Tested unit. All ops checked good
Patrick C.
RANGE WHIRLPOOL WGG745S0FS02 "Removed and replaced caps, burner head and manifold. Tested unit. All ops checked good"
James G.
DRYER KITCHEN AID MODEL This microwave is under warranty and is an exchange only warranty Advised customer to call manufacture
Patrick C.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Unit complete failed cooling when I left and now shuts off and on intermittently. Pantry board out and it is in the same circuit. Need to order ; rqstng P&A on 1 WPW10769076 (cntrl-elec), states that autho needed"
Dane K.
WASHER WHIRLPOOL WTW5000DW1 Upon arrival unit will not turn on. Access control to check voltage and found a massive cock roach infestation. Cockroach P and poop and eggs all over control board. Failure is caused by cockroaches. Environmental failure not covered by warranty
Patrick C.
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Found the unit having issues with a noise. Checked the unit out and found the diffuser making the noise. Needs to be replaced; ordrng 1 W11177624 (DIFFUSER )
Patrick C.
WASHER MAYTAG MVWB865GW "Found the unit having noise issue. The gear case is grinding needs new one. As well as agitator and screw, it’s stuck ; ordrng 1 W10752187 (screw) and 1 W10811956 (drum assy) and 1 W11161960 (AGITATOR)"
Dane K.
WASHER MAYTAG MHW7000XW Upon arrival the unit was leaking. Found a hole in the Bellows. Quoted customer estimate from Kelley blue book. Customer declined estimate collected money for service call. Informed customer that service call is good for 30 days if they decide they want to go ahead with the repair they can call back.$518.37 was the total declined
Aaron B.
WASHER MAYTAG MVWB765FW2 Checked operations found that the driver had some gunk on it I think it’s a chemical reaction to the softener or electrolysis replace the floor with a new one advise the customer to be careful on Spurgeon overspilling of the detergent and softener is operating normal now
Patrick C.
WASHER WHIRLPOOL WTW8800YC "Units already been diagnosed. Customer got warranty info figured out. Worn out tub where bearing seats. Multiple bearing jobs have been done to unit. Needs basket and tub. Called customer to inform and she okayed ; rqstng P&A on 1 W10381077 (tub-outer) and 1 W10549509 (basket), states that autho needed"
Jim S.
REFRIGERATOR FRIGIDAIRE FFHT2021TW1 Replaced freezer fan motor. Unit tested ok
Erick S.
REFRIGERATOR FRIGIDAIRE FFHS2611LB "Found rc light not working. Bulb tested good, found bad door switch causing failure. Repalced switch. Retested it and it passed all tests. Light is now working. Job comp; used 1 240505801 (DOOR SWITCH ) from stock"
Erick S.
REFRIGERATOR FRIGIDAIRE FFHT2021TW "Cycled unit and found unit with seal system leak at compressor stub causing no cool. Installed New service stub , pulled vaccum,recharged system, inspected for leaks and found none at the time of service. Unit is now cooling in both sections.Job compPLEASE BILL SEAL SYSTEM ; used 1 242047603 (DRYER) from stock"
Erick S.
WASHER KITCHEN AID GTW460ASJWW "Cycle unit and found units vsvle not dispensing causing failure. Replaced water valve. Retested it snd it passed all tests with no errors, job comp; used 1 WH13X24386 (WATER VSVLE) from stock"
James G.
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Front two cubes hollow adjusted cube size and cleaned condenser
Erick S.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Installed ne parts on unit. Pulled vacuum,recharged system, inspected for leaks and found none at the time of service. Unit is now cooling in both sections. Job complete PLEASE BILL SEAL SYSTEM ; used 1 AF1200 (TUBE EXTENSION), and 1 R134A (5.6OZ) from stock"
Jim S.
REFRIGERATOR KITCHENAID KBSN602ESS01 Door stopper is broken; ordrng 2 3400230 (screw)s and 1 WP2004994 (hing-bushg)
Patrick C.
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Removed and replaced tape harness and cover. Alll ops checked good
Erick S.
REFRIGERATOR KITCHENAID KRFC704FSS00 Found ice maker jammed with ice causing bin not to come out. Removed bin. Defrosted ice build up. Bin is free and passed tests. Job comp
Jim S.
WASHER WHIRLPOOL WFW96HEAU0 "Needs struts and control board; rqstng P&A on 1 W11266650 (SPRINGS ) and 4 WPW10261492 (shock absorber)s, states that autho needed"
Hector Z.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Replaced both controls. Refrigerator still having the same problem, it fill the ice at the same time is dispensing water. Reschedule to contact tech line.; schdld next appmnt for 1/24 THU !"
Hector Z.
REFRIGERATOR MAYTAG MBF2258FEZ01 Noisy damper control. Ordered and reschedule.; ordrng 1 WPW10594330 (control)
Jim S.
REFRIGERATOR KITCHEN AID KUIC15PHZS0 Complete ice build up; schdld next appmnt for 1/21 MON !
Jim S.
REFRIGERATOR GE ZFSB23DRKSS "Bad fresh food thermistor. Needs cover as it will get damaged ; ordrng 1 WR17X11844 (cover evap asm ff) and 1 WR55X10025 (sensor,temp ff)"
Erick S.
REFRIGERATOR KITCHENAID KRFC704FSS00 KII70IIDP1 is autho for parts unit needs new bin. Lever is not releasing causing bin not to be removed; ordrng 1 W10910401 (ice-contnr)
William L.
DISHWASHER WHIRLPOOL WDT750SAHZ0
William L.
WASHER AMANA NTW4516FW2 "checked power too unit. tested ok,vound no control functions, ordered control brd.; ordrng 1 W11170317 (control brd)"
William L.
WASHER WHIRLPOOL WTW8900BC0 "Ran spin test, found bearing very loud tube ring leaking, ordered tube ring & bearing kit; ordrng 1 W10435302 (bearing) and 1 WPW10550152 (ring-tub)"
William L.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "checked avg temps , 60 degree FF & freezer, found no compresser functions in test 40, no voltage at comp, ordered orion brd; ordrng 1 W11158146 (orion brd)"
Tyler F.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Customer stated that the right door has a dent. Ordering right hand door; ordrng 1 W11307263 (DOOR)
Tyler F.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Door has a gasket between liner ordering door to fix air leak new seal is going to sag; ordrng 1 LW10422791 (dor-fip ss)
Tyler F.
REFRIGERATOR AMANA ASI2575GRS00 Customer stated that the unit stops cooling. Found unit is not defrosting ordering harness; ordrng 1 W10911770 (HARNESS)
William L.
REFRIGERATOR KITCHENAID KBFN406ESS01 "replaced top screws of middle shelf rails, screws tightened down good."
William L.
RANGE WHIRLPOOL WEG745H0FS0 "replaced oven sensor, ran bake cycle, unit maintained temps, tested ok"
Steven W.
WASHER AMANA NTW4516FW2 "Control dead, no green LED. Disconnected shifter. LED came on.ran diagnostics- no error code; ordrng 1 W10006384 (belt) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator)"
William L.
WASHER WHIRLPOOL WTW8500DC5 "check for codes, no codes found, ran self diagnostics, ran spin test, instrusted cx water temp, & washer functions, unit operating as designed"
Steven W.
DOUBLE OVEN MAYTAG CWE5800ACE28 Found oven control intermittent. Needs oven control; ordrng 1 WPW10201915 (cntrl-elec)
William L.
REFIRGERATOR WHIRLPOOL WRF954CIHZ00 "Replaced ice maker fill tube/heater assembly, test cycled ice maker, tested om"
Tyler F.
WASHER WHIRLPOOL WTW5000DW2 Customer stated that washer is only washing in hot water. Found fill lines were reversed. Fixed and tested all works good at this time.
Tyler F.
FREEZER WHIRLPOOL WRX735SDHZ01 Customer stated that the freezer had some frost and light switch was frozen. Found door was not closed all the way. Fixed frozen switch all works good at this time.
Steven W.
WASHER MAYTAG MVWX655DW1 "Ran diagnostics. No error codes. Found gear case leaking oil on belt, shifter, splutch, motor windings weak, basket hub worn, wash plate stuck. Needs gear case, wash plate, screw, belt, shifter, hub, motor, capacitor; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W1158831 (CAPACITOR ) and 1 WPW10006384 (drive belt)"
Tyler F.
RANGE WHIRLPOOL JJW9830DDS Customer stated the unit would not come on after a power outage. Removed and replaced main control tested all works good at this time.
Raymond H.
WASHER WHIRLPOOL WFW7590FW0 "Downstacked unit removed top panel and replaced control. Tested, unit still doing same thing. Removed back panel and found rotor bolt snapped off inside tub. Unit needs tub job and then stator rotor; ordrng 1 WPW10737541 (tub-outer)"
Raymond H.
REFRIGERATOR MAYTAG MFI2570FEB01
Steven W.
REFRIGERATOR WHIRLPOOL ET1FTEXSQ00 "Found FC drain iced up. Deiced drain, air, diffuser. Installed heat probe. Drain, cooling properly at this time. Complete.; used 1 819043 (HEAT PROBE) from stock"
Raymond H.
WASHER WHIRLPOOL WFW9050XW00 "Bellow defective, causing leak during cycle. Needs bellow.; ordrng 1 WPW10381562 (bellow)"
Steven W.
OVEN KITCHENAID KEBS109BSS00 "Replaced appliance manager. Sensor, bake element OHMed out ok. Ran diagnostics. No error codes. Bake is heating properly at this time. Advised customer to to preheat minimum 30 minutes with door closed for proper temperatures. Complete."
Raymond H.
DRIYER KENMORE 11097550120 "Upon arrival unit not heating, tested and found timer not sending voltage to igniter, also found shorted flame sensor. Igniter cracked; ordrng 1 279311 (ignitor kit & bracke) and 1 wp338906 (sensor) and 1 wp3976569 (timer)"
Raymond H.
RANGE WHIRLPOOL WFG505M0BS3
Steven W.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Ran diagnostics. No error codes. Found pantry door handle came off. Reinstalled pantry door handle, retightened FC, RC door handles. Instructed customer to empty ice bin, not to connect water supply to reverse osmosis system. Unit is cooling properly at this time. Complete."
Patrick C.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Removed and replaced control and motor. Tested and the motor was stalled needs new motor; ordrng 1 W11085683 (pump&motor)
Steven W.
M/W OTR WHIRLPOOL WMH31017FS0 "Ran diagnostics. No error codes. vent fan ducting leaking. Vent fan , MW are working properly. Job Complete."
Patrick C.
DRYER MAYTAG MGDC465HW0 Issue with the units drum paint; ordrng 1 W10899578 (drum)
Patrick C.
WASHER KENMORE 110.246423 "Found the unit having a leak and doesn’t want to wash. Lid switch physically broken, fell apart so doesn’t make connection. Leak coming from the pump ; ordrng 1 3363394 (pump,water) and 1 WP3949238 (switch-lid)"
Michael M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Removed unit. Removed and replaced reservoir and valve. Rebooted unit. Dispenser pad ops as intended. Purged water line via dispenser. Tech moved unit back into position and unit would no longer dispense water. Verified water to unit.
Michael M.
DISHWASHER KITCHENAID KUDS02FRSS1
Michael M.
RANGE WHIRLPOOL WEG730H0DS0
Raymond H.
REFRIGERATOR KITCHENAID KRFC300EWH01 Picked up screw driver
Michael M.
WASHER AMANA NTW4516FW2
Michael M.
REFRIGERATOR WHIRLPOOL WRT311FZDB00 Cx showed tech a broken deli meat drawer.The frame for the upper meat drawer. needs meat pan holder W10861519; ordrng 1 W10861519 (holder)
Patrick C.
REFRIGERATOR MAYTAG MFC2062FEZ02 Customer states that the unit is making a knocking noise. Seems to be when compressor is coming on. Sounds like normal operation. Tried duplicating noise. Noise is the Freon inside the lines. Popping when going from gas to liquid. Normal operational noise
Michael M.
REFRIGERATOR WHIRLPOOL WRT519SZDW02 Cx states it’s not holding temperatureWeak evap fanEvap fan WP2315539Thermistor WPW10384183Control; ordrng 1 W11223731 (CONTROL) and 1 WP2315539 (motor-evap) and 1 WPW10384183 (thermistor)
Patrick C.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Removed and replaced harness. Applied liner tape and put into 8 hr defrost. Tested unit. All ops checked good
Michael M.
REFRIGERATOR WHIRLPOOL WRT311FZDB00
Patrick C.
DRYER WHIRLPOOL MGDX655DW2 Found the paint coming off drum. Removed and replaced drum. Tested unit. All ops checked good
Patrick C.
REFRIGERATOR WHIRLPOOL WRT138FZDW00
Kevin M.
WASHER MAYTAG MVWB865GW0 "Took pic of pop. Suspension rod came disconnected from top causing tub to drop down and rub on ground damaging rotor and tub ring. Unit needs new suspension rods, rotor and tub ring. Ordering parts. ; ordrng 1 W10915701 (rotor) and 1 W11130356 (suspension) and 1 W11161993 (TUB RING)"
Patrick C.
RANGE WHIRLPOOL WFG550S0HZ Customer having issues with intermittent lighting of bake function. Checked out and the connection was really loose but still connected at the ignitor. Reconnected and tightened. Tested unit. All ops checked good
Patrick C.
OVEN JENN-AIR N/A
Kenneth M.
ICEMAKER WHIRLPOOL WRS586FLDB00 Found unit with poor ice production. Ordering and replacing ice maker per service pointer released by WPL. Optics shorted. Indicating bin full when I is not. Ordering receiver and emitter; ordrng 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec) and 1 WPW10251076 (icemaker)
Michael M.
REFRIGERATOR WHIRLPOOL WRT519SZDW01
Kenneth M.
COOKTOP KITCHENAID KCGS350ESS00
Kenneth M.
REFRIGERATOR FRIGIDAIRE FFHT2032TP2
Michael M.
REFRIGERATOR KITCHENAID KRMF706ESS00
Kenneth M.
DRYER AMANA NED4655EW1
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Found unit frosting excessively in freezer due to clogged drain line. Causing ice sheet at bottom of freezer. Holding freezer door open. Ordering damper door. Noisy. And causing freezing in fridge; ordrng 1 WPW10594330 (control)
Kenneth M.
OVEN WHIRLPOOL WFG320M0BS3
Kevin M.
WASHER WHIRLPOOL WFW92HEFW0 Removed and replaced dispenser assembly. Tested unit. All tests good.
Kevin M.
DRYER ELECTRIC WHIRLPOOL WTW5000DW1 "Customer stated the unit is not finishing spin cycle. I tested unit and found belt slipping on cam. Also found tub ring cracked causing bleach to leak. Unit will need belt, tub ring and cam kit. Removed and replaced cam, belt and tub ring. Tested unit. All tests good."
Kegan N.
M/W OTR WHIRLPOOL WMH32519FS0 "Customer stated unit not heating, F4 E4 code, ordering humidity sensor.; ordrng 1 W10833858 (sensor)"