Cruz B.

Billy J.

whirlpool refrigerator GZ25FSRXYY7 Upon arrival customer stated unit not making ice found unit has bad ice maker was trying to contact office to see if I can get parts covered but no answer of course use a code to cover parts removed and replaced icemaker retested job complete retested icemaker cycled; used 1 W10882923 (ICEMAKER)

Billy J.

whirlpool range KGSS907SSS03 upon arrival customer stated unit is very inconsistent and sometimes will not ignite I noticed customer had a ton of pots and pans in heating drawer causing spark to go down instead of going to has instructed customer retested job complete if recalled pre I.d dsi board and igniter unit functioning as designed

Patrick C.

WHIRLPOOL RANGE Upon arrival customer stated unit is very inconsistent and sometimes will not ignite I noticed customer had a ton of pots and pans in heating drawer causing spark to go down instead of going to has instructed customer retested job complete if recalled pre I.d dsi board and igniter unit functioning as designed

Raymond H.

kitchenaid refrigerator KRFC704FSS00 Upon arrival ice maker had ice but would not harvest. Replaced ice maker and tested, ice maker filled. Unit functions as designed.; Job Cmpltd.

Raymond H.

kitchenaid refrigerator KRFC704FSS00 Upon arrival ice maker had ice but would not harvest. Replaced ice maker and tested, ice maker filled. Unit functions as designed

Raymond H.

whirlpool washer WFW75HEFW0 Upon arrival unit locked out and had water in it. Plugged unit in and no response from UI or board. Supplied voltage to drain pump and pump does not activate. Need controls, drain pump and latch.; ordrng 1 W10911021 (panel-cntl) and 1 W11201274 (CONTROL),

Patrick C.

whirlpool range WFG320M0BS3 Customer complaint that the burner isn’t lighting. Checked out and it was intermittently lighting. Changed the right front burner head. Tested now working properly. Sometimes the burner can spark a few times have a delay and not want light for a couple seconds. She doesn’t understand what I’m trying to tell her ; Job completed.

Patrick C.

WHIRLPOOL WASHER WTW5000DW Found the unit making noise while in ops. Found bad gearcase and wash plate. Spines on both ends bad making knocking noise. Needs new washplate and gear case ; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate), , Removed and replaced parts. Calibrated and ran auto test. All ops checked good ;

Patrick C.

WHIRLPOOL WASHER WTW5000DW Found the unit making noise while in ops. Found bad gearcase and wash plate. Spines on both ends bad making knocking noise. Needs new washplate and gear case ; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate), , Removed and replaced parts. Calibrated and ran auto test. All ops checked good

Patrick C.

MAYTAG WASHER MVWC565FW0 8/16/18 11:13: PC there 8/16 THU, 10:57 to 11:11, REQUEST MORNING APPOINTMENT Customer having issues with a burning smell. Checked under unit and found gear case leaked out oil. Parts under there are saturated in the oil and need replaced with the gearcase; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10752187 (screw) and 1 W11035751 (gearcase) and 1 W11161960 (AGITATOR) and 1 WPW10006384 (drive belt 9.88), Removed and replaced parts. Calibrated and ran an auto test. All ops checked good at time of service .

Patrick C.

WHIRLPOOL OVEN RBS305PDQ17 Found the unit having issues with no heat. The key pad and count down for pre heat works but no heat. Elements checked good. Self clean was ran and the thermostat in the back blew. Needs new thermostat ; ordrng 1 WP9759243 (thrmst-fix),Removed and replaced thermostat. Tested unit. All ops checked good ; Job Cmpltd

Patrick C.

MAYTAG WASHER MVWB850YW Found the unit with a bad bearing. Making loud grind noise. Also found hub worn out and inside piece cracked.; ordrng 1 W10820039 (hub), Found the unit with a bad bearing. Making loud grind noise. Also found hub worn out and inside piece cracked.; ordrng 1 W10820039 (hub), Found the unit with a bad bearing. Making loud grind noise. Also found hub worn out and inside piece cracked.; ordrng 1 W10820039 (hub) Removed and replaced rotor. Tested unit. Still made another knock noise. Redoing the bearing again. Removed and replaced tested again. All ops checked good ; used 1 W10435302 (BEARING)

Patrick C.

KITCHENAID OVEN KSGG700ESS1 Removed and replaced parts. Regrounded. Tested and it checked good but did notice connector on harness that goes into dsi has burnt connections. Needs new harness ; ordrng 1 W10580231 (harns-wire), he top burners weren’t working no sparking. I didn’t reconnect wire from last time. Reconnected and tested unit. All ops checked good

Andrew P.

WHIRLPOOL REFRIGERATOR WRS325FDAM04 Upon arrival the fresh food is not cooling. Fresh food thermostat shorted out and took out adaptive defrost board. Unit needs new adaptive defrost and fresh food thermostat.; ordrng 1 WPW10366605 (cntrl-elec) and 1 WPW10583800 (thermostat) emoved and replaced thermostat ad defrost timer. Tested ok. Instructed Cx to give 24 hrs to temp adjust. ; Job Cmpltd

Andrew P.

frigidaire refrigerator LGHB2867PFLA Inspected unit and found bail arm stuck and came out of ice maker. Removed bail arm and ice bucket. Reinstalled bail arm into correct position and replaced ice bucket. Tested ice maker and it dumped ice and harvested. Unit functioning ok

Andrew P.

FRIGIDAIRE OVEN FFGF3047LS Upon arrival the unit would not bake. Unit was giving a f10 runaway temp code. Temp sensor shorted out and took out board. Unit needs new sensor and new control ; ordrng 1 316233903 (probe) and 1 316455410 (clock/timer), removed and replaced temp probe and control. Tested oven ok

Andrew P.

KITCHENAID REFRIGERATOR KBFS22EWMS9 Upon arrival start device was burned out again. Piston seized up inside compressor taking a start to base. Unit needs a new compressor; rqstng P&A on 1 W10445422 (compressor) Removed and replaced compressor and drier. Recharged with 5oz r134a. Checked temps and pressures ok. Job Cmpltd

Cesar H.

WHIRLPOOL REFRIGERATOR WRF757SDEM00 Customer states that unit is leaking water. Checked unit and found the drain trap clogged. Removed drawers and cleared out ice and unclogged drain port with steamer. Assembled unit and tested. Unit is now working as design

Jesus C.

KITCHENAID DISHWASHER KUDS03FTSS1 Customer did not want to pay for service call. There is no authorization for me to do the work. Customer spoke to someone from whirlpool that there’s was no charge. Customer cancelled service

Jesus C.

jennair refrigerator JF42NXFXDE02 Customer states that unit is not making ice. Checked unit and found the freezer side not cooling. Removed freezer drawers and evaporator cover. Tested the fan voltage and not getting voltage. Ran test 6 on diagnostics and none of the fan are activating. Ran test 10 and unit freezer started to get a frost pattern. The freezer fan turned on but unit wiring is faulty. Moved wire and unit fan was turning on and off.

Aaron B.

maytag washer MHW4000BW1 Customer canceled at the door , mold not covered under contract declined to have it looked at; Job Cmpltd

Aaron B.

frigidaire range FFGW2415QSC Check operation of the unit is working as designed customers concern is that the heat that rolls out the top which is by design of this machine heats up the cabinets to about 100° 120°F which can cause damage to the cabinets eventually but the unit is working as designed and there’s nothing wrong with the performance of the mission instruct customer that this is how the unit is working and designed to work; Job Cmpltd,

Aaron B.

whirlpool freezer WRT541SZDW00 What’s your building up inside the refrigerator section found a 4 inch gap on the hinge side of the fresh food door gasket allowing a lot of moisture coming through the pressured section nothing was frozen over just had a lot of water droplets on the top end of the refrigerator heated up door gaskets to reseal the unit unit is sealed up now correctly operating normal; Job Cmpltd,

Aaron B.

refrigerator amana ASI2575FRS00 Unit is leaking in the back water line the house water line , has a split in it not the refrigerator advised customer to turn the water off and replace the house line refrigerator is working as designed

Aaron B.

kitchenaid oven Unit door hinge sticking and bumpers missing ordered parts ; ordrng 2 W10105790 (bumper)s and 2 W10877054 (spacer)s and 2 W11162113 (HINGE)s, Replace the oven door hinges and rubber bumper spacers tested operations unit is working as designed now; Job Cmpltd,

Aaron B.

ge refrigerator GNE25JGKCFWW Stalled out ice maker unit not making ice , replaced ice maker tested ops unit will make ice now. Used 1 WR30X25223 (ICEMAKER ASM)

Aaron B.

maytag washer MVWC416FW1 Checked operation found that the unit door lock was broken and just clicking would not start running or anything replace the door latch assembly test reparations unit would now works as designed advise the customer to use way less soap and taught her how to use the machine correctly; used 1 W10838613 (LATCH)

Cesar H.

whirlpool refrigerator WRF991BOOM01 Complaint no water or ice tested unit found no communication between UI and Main control all wires and connections checked good all voltages checked good ran further checks found low voltage short on deli control causing computers to have problems disconnected deli control and regained communication routed for deli control ; ordrng 1 WPW10732686 (cover), Replaced cover all tested good ; Job Cmpltd.

Cesar H.

whirlpool refrigerator WRS325FDAM04 Ice maker not cycling has 120 v to it attempted to force cycle will not cycle routed for ice maker ; ordrng 1 WPW10300022 (icemaker) Replaced ice maker it cycled tested good ; Job Cmpltd

Cesar H.

frigidaire refrigerator FFHS2611LBRA customer stated popping sound found gears on ice maker are skipping not grabbing during cycle routed for ice maker ; ordrng 1 5303918493 (freezer ice maker), replaced ice maker tested good ; Job Cmpltd,

Cesar H.

kitchenaid refrigerator KBFN506ESS01 , Called WPL techline 7722459547 said to check cover make sure no air leaks and ohm thermistor. Unit will have to be defrosted or steamed. Ordering thermistor and evap cover and heat shield. Need to make sure thermistor is on suction line just past weld on evap and secured properly; ordrng 1 W10555478 (insulation) and 1 W10555480 (shield) and 1 W10667607 (thermistor), Replaced components unit tested good ; Job Cmpltd

Tyler F.

whirlpool washer WTW5000DW1 The unit is making a squeaking noise. Found loose cam pulley and coins between wash plate. Fixed and tested all works good at this time.; Job Cmpltd

Tyler F.

whirlpool dryer MGDE500VW0 Dryer will not start found start winding is bad on motor. Ordering motor and blower wheel.; rqstng 1 279787 (motor), 1 WP697772 (wheel),Customer complaint is dryer will not start found start winding is bad on motor. Removed and replaced motor and blower wheel tested all works good at this time

Tyler F.

whirlpool range WGG745S0FS02 Customers complaint is when they lean over the stove they turn the gas valves for the cooktop. Checked each valve to make sure they do not turn without being pushed in. All valves are working to factory specs. Customer is not happy with product but understands how it works. All works good at this time.; Job Cmpltd

James R.

Customer complaint after the temps were adjusted still not making ice. Ordering ice maker not in stock needs to be transferred.; ordrng 1 WPW10300022 (icemaker), , Customer complaint after the temps were adjusted still not making ice fast enough. Removed and replaced ice maker tested all works good at this time

Tyler F.

whirlpool refrigerator WRF555SDFZ05 Customer complaint that freezer is noisy. Found evaporator fan motor is making noise. Ordering fan parts not all in stock.; ordrng 2 67006339 (grommet- f)s and 1 WP67006337 (blade- fan) and 1 WPW10276647 (motor-evap), Removed and replaced fan parts tested all works good at this time.; Job Cmpltd.

Tyler F.

whirlpool refrigerator WRS325FDAM04 Customers lights went out in fridge removed and replaced freezer light from truck stock, and removed and replaced flickering fridge light WPW10515058 invoice 10305829. All works good at this time.; used 1 WPW10515057 (LIGHT)

Kevin M.

whirlpool refrigerator WRS325FDAM04 Customer states lights went out in fridge removed and replaced freezer light from truck stock, and removed and replaced flickering fridge light WPW10515058 invoice 10305829. All works good at this time.; used 1 WPW10515057 (LIGHT)

Tyler F.

WHIRLPOOL REFRIGERATOR ED2KVEXVQ Unit is not making ice. Removed and replaced ice maker. Cycle tested all works good at this time.; used 1 4317943 (ICEMAKER)

Kevin M.

AMANA REFRIGERATOR ASD2575BRW01 Customer concerned with warm temps in RC. I found that with thermostat set to the coldest it is about 5 degrees off. Need to replace thermostat. Ordering part. ; ordrng 1 WPW10583800 (thermostat), Customer concerned with warm temps in RC. I found that with thermostat set to the coldest it is about 5 degrees off. Need to replace thermostat. Removed and replaced thermostat. Tested unit. All tests good

Kevin M.

MICROWAVE MICROWAVE MMV4205DS1 Found door switches sticking causing unit to run turntable when door is open. Removed and replaced all door switches 3 W10727360 (switch)s. Tested unit. All tests good.

Kevin M.

amana refrigerator ASD2575BRW01 Customer states there are warm temps in RC. I found that with thermostat set to the coldest it is about 5 degrees off. Need to replace thermostat. Ordering part. ; ordrng 1 WPW10583800 (thermostat), Customer concerned with warm temps in RC. I found that with thermostat set to the coldest it is about 5 degrees off. Need to replace thermostat. Removed and replaced thermostat. Tested unit. All tests good.

Kevin M.

WHIRLPOOL REFRIGERATOR WRF736SDAB Unit making loud noise while operating and customer concerned with temps. I found loose condenser causing noise. I tightened condenser to get rid of noise. I took temp readings. Temps are 37 in RC and 0 in FC. All tests good.

Kevin M.

maytag refrigerator MFI2570FEZ05 Auger on ice bucket was getting hung up. I found large ice cubes causing auger to get hung up. I leveled ice maker and tested. All tests good. Instruct customer on water pressure being a little too high

Kevin M.

maytag dryer MStart switch had fallen inside of console. I opened console and reattached push to start switch. Customer had lost knob. I instructed customer the knob would not be covered and gave customer part number. Tested unit. All tests good.

Daniel L.

whirlpool washer WTW5000DW1 Customer concerned with wash performance of washer. I found washplate a little loose and I tightened gearcase pulley. I also ran a calibration cycle and instructed customer on tips to improve performance. All tests good. ; Job Completed

Douglas P.

AMANA OVEN AGR5330BAS3 Unit not heating found unit was not getting gas due to safety valve being unplugged plug safety valve in unit started heating properly; Job completed.

Douglas P.

frigidaire refrigerator FFHT2032TP1 Unit not cooling properly found evaporator motor was not working unit is getting power to motor removed and replaced motor unit is now cooling; Job Cmpltd

Douglas P.

frigidaire dishwasher FFBD2406NS9B Called tech tried to document call with tech line tech line could not verify account would not give me a sr number stated multiple times our account number is 11160000 tech line stated does not come up text line thinks it is a plumbing issue units does drain properly just onc garbage disposal becomes dirty it back fills into dishwasher adjusted air gap again advise customer if unit continues to backfill it is a plumbing issue per tech line.

Cruz B.

whirlpool refrigerator WRT518SZFM00 Unit needs a cntrl box. Motor evap, bi-metal I already have. ; ordrng 1 W11223729 (CNRTL ELEC ) , Installed new parts ( defrost bimetal, motor evap, cntrl elec) into unit, I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working fine as designed, job complete.

Cruz B.

maytag refrigerator MRT118FFFH01 Unit stopped cooling. I then pulled unit out and removed back panel and found compressor to be making a loud sound and to be over heating as well, (compressor needs to be replaced) cusomter stated that unit is always running, Customer is going to purchase a used unit;

Cruz B.

FRIGIDAIRE RANGE FFGF3054TB Broil is not working and unit is leaking propane. I then installed new parts ( GRLP4 (LP CONVERISON) 5304506545 (Broil Ignitor) ) into unit, I then tested all burners and broil they are working fine, found no leaks. Job completed.

Christian B.

WHIRLPOOL REFRIGERATOR WRF560SEYM05 Found freezer panel covered with ice build up. Only issue with unit ordering part thermistor for unit. ; ordrng 1 WPW10383615 (thermistor), Installed new part into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working fine, Job completed.

Ian B.

kitchenaid compactor KTTS505ESS0 Found that unit had food and trash debris behind bin, not allowing bin to close or latch. Removed debris and unit now tests good and functions correctly.

Ian B.

whirlpool range WFG320M0BS Right front power burner does not ignite consistently or reliably. Remove burner and adjusted electrode closer to the ignition pilot. Unit now ignites reliably and tests good.; Job Completed.

Ian B.

whirlpool refrigerator WGD4616FW1 Tech found. that black line voltage wire to timer motor was disconnected from plastic Molex connector. Re-seated line wire, and reattached timer motor. Unit now test good and advances properly.

Timothy J.

WHIRLPOOL REFRIGERATOR WRX735SDHZ00 refrig light in freezer not working; dispensing crushed and when customer selects cube. Icemaker working as designed. Switch frosted. Replaced switch WP12466115SP (SWITCH).

Timothy J.

WHIRLPOOL REFRIGERATOR WRF993FIFM Unit turned off upon arrival. Asked customer what happened. They said first I’ve stopped the the fridge started warming. Found that under the deli bin was full of water indicating a defrost issue with the RC evaporator. Removed cover and found the thermistor was loose and the suction tube was pressing against the cover. Moved lines an reset thermistor. Added two extra screws on the top portion of the cover for better sealing. Reinstalled parts removed to access the evaporator. Unit operating as designed. No leaks noted.

Timothy J.

AMANA DRYER NED4655EW1 Customer states the unit is not drying correctly and the door handle is broke. Customer states the unit makes a noise when started. I could not get the unit to make the sound long enough for me to diagnose. The amount of sand in the unit might be in the seals ,causing a drag when first started. Found the vent is crushed. ; ordrng 1 W10861225 (handle), Installed handle . Tested unit . Unit checks ok. No leaks noted .; Job Completed.

Timothy J.

WHIRLPOOL REFRIGERATOR WRX735SDBM04 Inspected unit and found the Ice Maker fill tube has an ice blockage. Removed IM and defrosted the IM and fill tube. Checked for water at the dispenser and watched the tube for several minutes. The tube did not drip once. Reinstalled the IM and forced a harvest. IM harvested normally . Freezer temps are about 5f. No leaks noted.

Timothy J.

WHIRLPOOL REFRIGERATOR WRX735SDBM04 Customer states the unit has not made ice. Found the FC temp is 3f. The fridge is about 38f. Air measured from the freezer to the fridge is 10f. Called WPTS, checked for IM fan operation, IM fan is running. IM aside not Finnish harvest because the voltage is no longer there.; ordrng 1 W10884720 (harns-wire) and 1 W11043763 (cntrl-elec), Installed control and harness. Tested unit. IM filled correctly. No leaks noted.

James M.

WHIRLPOOL WASHER WTW7300DW1 Found unit with LF error code. Tested unit and found water inlet faulty. Also ordering control via service pointer. Will return 8-12 to install ; ordrng 1 W10812422 (cntrl-elec) and 1 W11173597 (HOUSING), Replaced cntrl-elec and housing. Calibrated and tested unit. Unit now functions as intended. No dents, dings or blemishes on or around unit caused by tech. ; Job Completed.

James M.

MAYTAG REFRIGERATOR MFI2570FEZ05 Customer stated there is a high pitched noise coming from fridge. After inspection found noise is from compressor operation noise. Checked temp of both compartments fridge is at 39 degrees and freezer is at 5 degrees. Noise and operation seem normal at this time.

James M.

whirlpool refigerator WRF555SDFZ06 Customer had ice overflowing due to ice maker shutoff arm not responding. Installed new ice maker from truck stock. Tested unit. Ice maker is functioning properly and customer approves ; used 1 WPW10300024 (ICEMAKER)

Enrique R.

WHIRLPOOL WASHER WTW8500BW0 Inspected a whirlpool washer . Unit displaying f51 error code . Found the rotor screw backed down . I tightened the screw . Ran a quick wash test . All functions checked normal . No leaks. Job completed.

Enrique R.

maytag washer MHW3505FW1 Inspected a whirlpool front load washer . Unit leaks underneath during wash cycle . I removed the back cover , found the water is leaking from the tub . Need a new tub assembly ordrng 1 W10901030 (tub-outer) and 1 WPW10253476 (screw) and 1 WPW10340443 (bellow) ; ordrng 1 W10901030 (tub-outer) and 1 WPW10605427 (pump-water), Replaced the outer tub assembly , drain pump and screw . Tested the unit all functions checked normal . No leaks at time of service

Enrique R.

AMANA WASHER NTW4516FW1 Inspected an amana washer . Unit not powering on . I diagnosed the unit , found shorted control board . Installed new control W10888103 (Console). Performed calibration , ran a quick wash cycle test . All functions checked normal at time of service . No leaks.

Enrique R.

FRIGIDAURE MICROWAVE FFMV164LS Inspected a Frigidaire microwave . tripping the breakers . Need new switches ( shorted ) .; ordrng 1 5304464099 (switch) and 1 5304509459 (SWITCH ), Replaced the microwave switches . All functions checked normal at time of service . ; Job Completed.

Erick S.

KITCHENAID RANGE KCGS550ESS Spring on vavle is not engaging causing it not to ignite. Unt will need new gas valve; ordrng 1 W11209791 (VALVE) and 1 WPW10475149 (module-spk), Customer spoke with Jack at retail store. Unit is going to be replaced.

Erick S.

kitchenaid dishwasher KDTE704DPA0 Found unit powered on but no functions at display. Found main board not sending any voltage to console. Unit will need new main board and ordering console just Incase. ; ordrng 1 W10850350 (panel-cntl) and 1 W10866116 (cntrl-elec), , Installed new console first and unit is now powering on. Ran tests cycle and it passed all tests with no errors. Unit does not need main board; Job Completed.

Erick S.

whirlpool washer MVWB835DW2 Found unit with water upon arrival. Ran drain pump and found it getting voltage but not responding causing it not to drain. Repalced pump. Retested it and it now cycle and drains. Job comp; used 1 W10876600 (PUMP-WATER)

Erick S.

maytag washer MVWB835DW Cycled unit through test and found it with fill error. Accessed solenoid and found it not getting voltage due to bad connector, repaired connector and secured harness to board. Retested it and it’s now filling. Unit passed diagnostics tests with no errors. Job completed.

Erick S.

amana washer NTW4516FW2 Found unit with fill error causing unit not to advance in wash. Replaced valve W11210463 (Valve). retested it and it passed all tests with no errors. Job comp

Erick S.

WHIRLPOOL REFRIGERATOR WRS325SDHZ02 Called techline and spoke with Kevin .Ran test and foundopen thermistor causing it to freeze over . Unit will need new thermistorZip tie. w10384183. User interface. ; ordrng 1 W11236848 (DIFFUSER) and 1 WPW10384183 (thermistor), Installed new parts on unit. Retested it and unit it’s now cooling. Job completed.

Erick S.

FRIGIDAIRE REFRIGERATOR FFU21F5HWB Spoke with customer and unit is still cooling just the left side is hot tot the touch.Spoke with senior tech. Unit maybe slightly over charged but recommended to replace filter drier.Will replace drier and recharged system; ordrng 1 5303305677 (drier/filter),Cycled unit and found unit over charge causing poor heat exchange. Removed refrigerant. Recharge system. Retested unit is now cooking and walls of unit are no longer hot. Job comp; Job Completed.

Erick S.

FRIGIDAIRE DISHWASHER LFBD2409LF No model or search,number sticker on unt. Cannot make any repair. Informed customer to go back to Lowe’s and get proper documentation

Erick S.

ELECTROLUX WASHER EFLS617SIW Cycled unit through diagnostics and found unit leaking.Found two tears in Bellow causing unit to leak. Unit will need a Bellow replaced; ordrng 1 5304516744 (BELLOW), Installed new bellow. Retested it and it passed all tests with no errors. Job completed.

Erick S.

frigidaire refrigerator FGHD2368TF Ran diagnostics and found rc sensor not reading causing it to over cool. Repaired connector at main board and secured main wire harness. Retested it and now thermistor is reading. Set temp to correct settings. Unit is now cooling.

Kenneth M.

maytag washer MVWX655DW0 Found unit not agitating due to teeth on the washplate worn out allowing washplate to just spin on the shaft. Ordering new washplate. Also hub on tub is getting worn down. Ordering new hub.; ordrng 1 W10528947 (drive hub kit) and 1 W10902814 (washplate), Installed hub and washplate and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.

Kenneth M.

whirlpool refrigerator WRS950SIAM00 Found unit with a sealed system leak at the suction tube, prior sealed system done tech patched pieces together to create new suction line. ordrng 1 W10219381 (tube), Installed compressor and tube. And recharged system with 5.0 OZ of R134A refrigerant and tested unit. Unit is now working properly. Customer approves function at this time. No dents ins or blemishes on or around unit caused by technician. No leaks found. Pressures checked good. ; used 1 CD8404 ([Alt for AF1200]), and 5 R134A (REFRIGERANT)

Kenneth M.

KITCHENAID ICEMAKER KUIX505ESS1 Apon arrival unit was unplugged but customer stated unit wasn’t really cooling unit is outside I put unit in diagnosis and I believe it went threw all the functions thermistors checked okay I let unit run and compressor turned on but copper line. Ordering condenser fan motor. Fan motor not running so unit isn’t dispersing heat like it should. Rescheduled customer for Saturday 8-18-18; ordrng 1 W10124096 (fan,motor), Installed condenser fan motor and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician

Bryan D.

KITCHENAID REFRIGERATOR KRFC300ESS01 Upon arrival customer states fridge is freezing drinks and fruit. Tested unit in diagnostics. Ran test 121 for damper operation. Dam functioning as designed. Ran test 141 thermistor showed open. Removed and replaced thermistor. Unit functioning as designed

Bryan D.

whirlpool refrigerator WRX986SIHZ00 Upon arrival customer states water dripping from ice dispenser and no ice being dispensed. Inspected unit found a piece of tape not allowing door chute to close properly allowing air to create moisture and created and blockage in ice bin. Removed tape. Cleared blockage. Tested 7nit. Unit functioning as designed. Customer approves repair At this time. No dents dings or scratches caused by tech. This was not a recall completely different unit from before

Billy J.

whirlpool refrigerator KRMF706ESS01 Customer states both refrigerator door make noise when closing it makes a click on both doors then shuts the door I believe it’s just the spring on the door closures will replace to see if new ones make same noise W11163783 W11188796 W11159608 x2; ordrng 2 BUSHINEg (BUSHING)s and 1 CLOSURE (CLOSURE) and 1 CLOSURE (CLOSURE), Removed and replaced all parts listed job complete customer inspected as well and is happy with repair

Billy J.

WHIRLPOOL REFRIGERATOR WRS315SNHM00 Customer states unit making a cricket noise on and off inspected condenser fan compresssor evaporator fan we can never diagnosis this issue cause unit won’t make noise when we are here requesting senior tech when recalled unit working as designed right now.

Billy J.

WHIRLPOOL REFRIGERATOR WRF767SDEM01 Upon arrival fresh foods evaporator is completely frozen customer states they lost all their food again they stated this is the third time this has happened thermistor has been replaced but main control not reading temp W11092503 advising to replace both controls and thermistor again W11033168 W11033168 advised customer to defrost unit for 48hours she lost all her food use autho WFUUA00DPL1; ordrng 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire) and 1 W11092503 (panel-ui), Removed and replaced both controls and relocated thermistor to correct position job complete.

Billy J.

WHIRLPOOL REFRIGERATOR WRF767SDEM01 Upon arrival customer states that light do not come on in the freezer of fridge intermittent W10830288 called techline stated to replace control per sp jested morning; ordrng 1 W10830288 (cntrl-elec), Removed and replaced control retested job complete; Job Completed.

Billy J.

WHIRLPOOL REFRIGERATOR GZ25FSRXYY7 Upon arrival customer stated unit not making ice found unit has bad ice maker was trying to contact office to see if I can get parts covered but no answer of course use a code to cover parts removed and replaced icemaker retested job complete retested icemaker cycled; used 1 W10882923 (ICEMAKER)

Billy J.

whirlpool range KGSS907SSS03 Upon arrival customer stated unit is very inconsistent and sometimes will not ignite I noticed customer had a ton of pots and pans in heating drawer causing spark to go down instead of going to has instructed custmoer retested job complete.

Raymond H.

maytag dishwasher MDB4949SDH2 Upon arrival unit not getting water. Inlet valve had already been replaced. Jumped float switch unit started to fill needs switch; ordrng 1 WPW10195039 (float switch), Replaced float switch and tested unit unit functions normal now.

Raymond H.

crosley washer VAW3584GW0 Upon arrival customer stated was unit locked out and it won’t turn on. Unit won’t respond to diagnostic mode, voltage at board. Need control, also need latch.; ordrng 1 W11124710 (CONTROL) Replace latch in control calibrated and tested unit. Unit functions normal now.

Raymond H.

whirlpool dishwasher WDTA50SAHV0 Upon arrival customer stated unit won’t drain. Tested and found drain pump kicking on. Disconnected from garbage disposal and tested unit functions as designed. Customer has restriction in plumbing.

Raymond H.

Raymond H.

MAYTAG DRYER MGDX655DW2 Upon arrival customer states unit not heating properly. Found no vent restriction. Timed gas coils and found they only open for about 2 minutes. Needs coils.; ordrng 1 WPW10328463 (coil-valve), Replaced coils and tested unit unit functions normal now; Job Completed.

Patrick C.

whirlpool refrigerator WRX735SDBM00 Ice maker failed for a whole week and now decide to work. Ice maker is what can cause that removed and replaced. Tested unit all ops checked good. Used a W10882923 (Icemaker)

Patrick C.

WHIRLPOOL REFRIGERATOR WRX735SDHZ00 Customer stating that the ice is getting stuck in the bucket, and not dispensing all the time. Checked the unit out and the cubes are coming out properly. Customer states intermittently the cubes will not come out of dispenser. Sounds like motor or ice bucket is jamming up. Will order parts ; ordrng 1 W11185686 (ICE BUCKET ) and 1 WPW10309868 (motor), Removed and replaced parts tested unit. All ops checked good.

Patrick C.

WHIRLPOOL MICROWAVE WMH31017AS2 Smell coming from microwave. Smells like burnt bread. Customer didn’t burn anything. Needs new magnetron. Only thing I can think of; ordrng 1 WPW10693025 (magnetron), Removed and replaced magnetron, tested unit. All ops checked good ; Job Cmpleted.

Patrick C.

MAYTAG WASHER MVWB835DW0 Found the unit having issues with the unit making a noise. Customer just moved and now washer is upstairs. Feet not adjusted and it’s in drain pan. Adjusted per service pointer. Tested unit and sounds normal to me; Job Cmpltd.

Patrick C.

whirlpool refrigerator WRR56X18FW00 Found the unit no cool at all. Completely warm inside. No frost pattern and the compressor super hot. Didn’t have black light. Looks like a filter drier has been installed from factory. Felt for oily spots on tubing. Evap may have leak. Needs compressor and evap. ordrng 1 W10769822 (compressor) and 1 W10858281 (evaporator), Removed and replaced parts vacuumed and recharged system. Tested unit all ops checked good ; used 1 CD8404 ([Alt for AF1200]), and 1 FREON R134 (4.8 OZ )

Andrew P.

kitchenaid dishwasher KDFE104HPS Upon arrival of the unit was dead and full of water. If I unplugged the unit and plug it back in user interface with flash. Checked voltage leaving control board and found voltage dropping leaving control board. Removed and replaced control board unit still did not function still got the same flash. Unit needs new touchpad. , Removed and replaced user interface W11088847 (UI). Tested unit and it filled and washed. ; Job Cmpltd

Andrew P.

kitchenaid dishwasher KDTE404DSS0 Rail that moves lower basket in and out of dishwasher is broken. It has detached from both. Removed and replaced lower tracks W10822166 (TRACK) W10822165 (TRACK). Left and right. Tested racks ok.

Andrew P.

MAYTAG WASHER MVWB835DW2 Customer stated that unit would squeak when it was filling. Removed and replaced water valve W11165546 (Valve). Tested unit with hot and cold water and no squeaks ; Job Cmpltd

Andrew P.

whirlpool refrigerator WRS571CIHZ01 Cusomer stated ice would not dispense. Found ice lodged in chopper and also ice lodged in between bucket and ice bin holder. Removed all ice blockage and replaced bucket. Tested ice dispenser several times. Unit working ok.

Andrew P.

WHIRLPOOL REFRIGERATOR WRF535SMBM00 , Cx stated frost build up in fridge. Checked FF thermistor and diffuser both working properly. Did find air returned blocked with ice. Remove ice and cleared air return and set temps to appropriate temp

Andrew P.

whirlpool refrigerator WRT318FMDM02 Customer stated unit leaking from bottom front right. Pulled unit and checked drain pan and found no cracks. Found drain tube not butted up against cabinet. Pushed drain tube against cabinet and leveled unit so it no longer tilts forward. Unit working as intended

Hector Z.

KITCHENAID REFRIGERATOR KRFF300EWH01 Customer complaints of scratch’s on the fresh food right hand side door. They send the wrong door (Left side) reordered door.; ordrng 1 LW10721540 (dor-fip), Customer checked new door before the installation, customer approved the door. Replaced right hand side fresh food door.tested ok

Hector Z.

whirlpool washer WTW7300DW1 Customer complaints of washer leaking. Checked unit and found torn up pressure switch hose. Replaced and tested ok. used 1 WP353244 (PRESSURE SWITCH HOSE )

Hector Z.

admiral dryer AGD4675YQ2 Customers dryer making noises. Checked unit and found worn out roller. Installed a dryer repair kit (4392065). Tested ok.; used 1 4392065 (DRYER REPAIR KIT) from stock

Hector Z.

whirlpool washer WTW8500DC0 Customer complaints of washer not getting water. Set unit in diagnostic and found an F3E2 code (Inlet water temperature fault), tested cold and hot water solenoid not working ordering water valve (W11165546), Replaced water valve. Ran a manual diagnostic test. Tested ok.

Aaron B.

maytag washer MVWC416FW1 The proportion of the Xterra broke off replace the agitator upper portion and installed tested operations unit is working as designed; used a W10836692 (AGITATOR)

Aaron B.

ktichenaid refrigerator KBSD608ESS00 Unit is not cooling correct freezer was at 10°F fresh food section was at 48 to 52°F air Called called tech line Joal at tech line had me check cover in freezer good and the foam blocks to direct air for the return and if it all was in correct working order he said to replace the complete control box asm , I did the checks found nothing to correct ordered control box asm w10760775 switches to part # I ordered; ordrng 1 W10849799 (cntrl-elec), 8/18/18 12:51: AB there 8/18 SAT, 11:02 to 12:49, Pulled the unit out removed the dog house replaced the electronic control box , tested unit after reassembled allow 24 hrs to cool back down

Aaron B.

whirlpool washer LSR5233AN0 Unit shaking Reset the self leveling feet , no more shaking checked unit the agitator dogs stripped needs replacement. Provided customer with estimate, mr. approved. ordered parts. Paid in full. ordrng 1 285811 (cam driven), Replace the agitator cam drive assembly tested operations unit will work as designed advise customer not overload unit without adding more water; Job Complted

Aaron B.

whirlpool washer WTW4850XQ1 Washer no longer drains gave customer estimate to replace the drain pump assembly. Mr. declined to repair at this time

Aaron B.

WHIRLPOOL REFRIGERATOR WRF736SDAM10 Verified receipt Unit compressor is not even on looks like it’s on display mode unit is a floor model there at Sears was selling the display touch control assembly is not functioning order for new control board so we can see that with displays doing at this time; ordrng 1 W10865870 (cntrl-elec), Replaced the control boards , tested unit started cooling , allow 24 hours to cool all the way down ; Job Cmpltd.

Aaron B.

kitchenaid refrigerator KRFC302ESS00 Office ordered the wrong color door gasket correct color is gray order the correct gas. ordrng 1 W10443241 (gasket-fip), Replaced the right side fresh food door gasket tested operations unit is working as designed now; Job completed.

Isidore A.

whirlpool refrigerator WRX735SDHZ00 Found ice bin ice clumped in front customer instruct how to open ice bin and to change/ throw out ice every week to 2 weeks or turn off when not using. Cleared ice, ice now dispensing.;

Isidore A.

maytag washer MHW8200FW0 Found no codes, calibration to washer found oversuds condition no code, but can explain why washer door not unlocking . Customer instruct detergent dispenser use and settings. And verifying detergent concentration 2-6 times and set accordingly. No other problems found at this time. Job Cmpleted.

Isidore A.

JENNAIR WICROWAVE JMW2427WS02 Found f6e8 user interface lost communication with appliance manager, pull out oven from wall . Removed user interface and appliance manager, installed new appliance manager and user interface. Test microwave ok no fault codes at this time.

Isidore A.

kitchenaid dishwasher KDTM354DSS5 Found lower spray arm not rotating, removed spray arm had heat shield from bottom of spray arm binding on sump causing water to come out of tub and leak. Reattached spray arm shield to freely rotate ok, dishwasher working at this time.

Isidore A.

amana dishwasher ADB1400AGB1 Found 10 1 code detergent dispenser error, cleared code. Not repeated fault code reset and calibrate dishwasher cycle. customer instruct setting and cycle selection, to run hot water before use and detergent use. Dishwasher working at this time

Steven W.

KITCHENAID REFRIGERATOR KFIS20XVMS11 Leaking left side. Found P-trap drain tube out of FC drain tube. Reinstalled P-trap onto drain tube. Water tested drain pan-ok. Unit is cooling properly. Ice maker, water system is ok at this time.Instructed customer to clean condenser 3-4 times yearly. Complete.

Steven W.

kitchenaid wine cooler KUWS24RSSS00 Found plugged condenser caused compressor failure. Needs compressor, drier. Provided customer with estimate. Customer may call back. Complete.

Daniel P.

WHIRLPOOL REFRIGERATOR WRF535SMBM00 Customer refrigerator noisy , Found cabinet vibration upon compressor start up added insulating tape to back panel , customer floor not leveled , unable to properly level without shims instructed customer adding shims for leveling due to floor.

Steven W.

whirlpool range WFG505M0BS3 Checked range for leaks. Range is not leaking gas. Found wall gas shut off valve is leaking. Advised customer to call licensed plumber. Range is working as designed. Advised customer to call gas company before calling plumber. Complete.

Steven W.

MAYTAG WASHER MVWX655DW0 Ran diagnostics. No error codes. Found worn basket hub, ( basket wobbles )wash plate, gear case splines, splutch, belt worn. Needs wash plate, gear case, hub, splutch, belt, screw. Long job. Allow 2 hours.; ordrng1 W10528947 (drive hub kit), 1 W10721967 (drive pulley), 1 W10752187 (screw), W10902814 (washplate), 1 W11035751 (gearcase), 1 WPW10006384 (drive belt), Washer is working properly. Rusted out drain pipe nipple under sink cracked to cast iron eye.( connected to standpipe behind washer- not in use. Washer drains into sink. Previously washer basket was wobbling, washer was walking( before repair).

Aaron B.

whirlpool washer MVWB835DW2 Verified the unit is under manufacturer warranty he could not turn off the cold water line because of cold water valve is bad advise customer have that valve replaced and we can do the work and replace their washing machine water valve reschedule for next Friday. replace the wash machines water valve tested operations unit is working as designed now; Job Cmpltd. use a W11165546 (Valve)

Aaron B.

maytag refrigerator M8RXEGMAW02 Checked operations found unit evaporator fan motor not working , fresh food section was 65°F in the freezer section was up to about 30°F verified customer lost all their food in the freezer and fresh food sections, Replace the evaporator fan motor tested operations unit started cooling allow 24 to 48 hours for the unit to cool all the way down and put new food in there; used 1 WP2315539 (MOTOR-FAN)

Hector Z.

MAYTAG WASHER MHW8200FC0 Customer states the washer get stuck in a time and stop counting down until it shut off. Set unit in diagnostic and found an F0E1 code. Ran a quick diagnostic test and it pass, I think the control unit appliance senses an out of balance condition. Ordered main control and reschedule.; ordrng 1 W11201292 (CONTROL UNIT APPLIANCE ) Replaced the main computer board.ran a quick diagnostic test. Tested ok.

Hector Z.

WHIRLPOOL WASHER WTW7500GW0 Customer complaints of washer not getting water. Checked unit and found inoperative water valve. Replaced a W11165546 (Valve) and tested ok.

Dane K.

frigidaire washer FFLG3911QW Upon arrival the unit was not heating. Found limiter and thermostat open. Unit needs new limiter and thermostat ; ordrng 1 137032600 (limiter) and 1 5304406099 (thermostat,safety), Removed and replaced fuses and tested unit. Unit functions normal now; Job Cmpltd.

Erick S.

FRIGIDAIRE REFRIGERATOR FFHT1814QW0 Found unit not cooling due to evap fan not running. Found it getting voltage but not responding. Repacked evap motor and defrosted air channels. . Retested it and it passed all tests with no errors. Job complete unit is no cooling in both sections.

Erick S.

frigidaire refrigerator FFHT2021TW0 Unit evap motor has lots of frost build up on it which may have made noise while fan was running. Evap motor is no longer running an duetting voltage. Defrosted air channels and replaced motor. Retested unit and it’s now coo,isn’t in both sections with no noise. Job comp; used 1 242077702 (FAN MOTOR)

Enrique R.

whirlpool refrigerator WRX986SIHZ00 Replaced the ice maker W11188383 (Icemaker). Unit was not making ice . Installed new ice maker . All functions checked normal at time of service . No leaks

Ian B.

whirlpool refrigerator WRF992FIFM00 Found large amount of ice buildup in evaporator fan. This has worked the evaporator cover further. Need to replace a valve cover for repair. A full defrost will be needed in order to perform repair; ordrng 1 W10875099 (cover-evap), Tech removed old Evaporator cover and manually defrosted large amount of leftover ice. Installed new evaporator cover and ran system diagnostics. Unit tested good in all tests. Advised customer to allow 24 hours for unit to cool before reloading.

Irvin F.

whirlpool washer WTW7300DW1 The main control pressure switch is blown. Unit is not responsive in test for control. Replacing control board. ; ordrng 1 W10812422 (cntrl-elec), Removed power installed control. Added power, ran test 51, passed. All ops normal.

Cruz B.

whirlpool refrigerator WRF736SDAM14 Ice bin has a hole in it. I then installed new WPW10347093 (ICE-CONTNR) into unit. I then inspected the compressor, lights, cooling temps, doors leveling, ice and water dispenser. Also checked gaskets and fans are all working fine, ice is now dispensing ice at dispenser. Job completed.

Cruz B.

WHIRLPOOL REFRIGERATOR WRF992FIFM00 Refrigerator compartment is not cooling properly. I then inspected unit and found ice building up on evaporator cover and coils, found fan not blowing as well, freezer compartment is working fine, Customer is going to speak with bf about continuing with service, They will call office. Sent customer receipt via email.

Cruz B.

whirlpool refrigerator KSRS25ILSS03 Unit is not producing ice and water is leaking from freezer compartment onto floor, I then inspected freezer and found a sheet of frozen ice on bottom of liner, found drain hole to be frozen over, removed frozen ice from drain hole with heat gun and hot water, water went into drain pan, customer had ice maker turned off, I turned ice maker on it dumped ice and water filled mold, Ice maker is working.

Cruz B.

maytag washer MVWC415EW0 Unit will not spin properly, clothes are still wet, checked for codes and found Actuator falut code, water fills basket, it agitates ordering parts cntrl elec, actuator, hub for unit. ; ordrng 2 W10528947 (drive hub kit)s, 1 W10913953 (actuator), 1 WPW10711303 (cntrl-elec), Installed new parts into unit. I then calibrated and tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, checked for codes found none as well no leaks, customer ok'd repair; Job completed.

Steven W.

maytag washer MVWX655DW0 Ran diagnostics. No error codes. Found worn basket hub, ( basket wobbles )wash plate, gear case splines, splutch, belt worn. Needs wash plate, gear case, hub, splutch, belt, screw. Ordrng 1 W10528947 (drive hub kit), 1 W10721967 (drive pulley),1 W10752187 (screw), 1 W10902814 (washplate), 1 W11035751 (gearcase), 1 WPW10006384 (drive belt), Replaced gear case, wash plate, splutch, hub, belt, screw. Wash plate was stuck on gear case splines. Tested rinse / spin . Ran diagnostics. No error codes. Fills, agitates, drains, rinses,& spins properly. Weak, spongy floor. Advised to call contractor. Complete.

Cesar H.

whirlpool washer WTW8500DC3 Getting motor fault codes motor ohms good and all connections check good determined motor drive problem routed for control ; ordrng 1 W11095627 (cntrl-elec), Replaced control calibrated and tested all tested good ; Job Cmpltd.

Cesar H.

FRIGIDAIRE RANGE LFGF3052TFA F10 code for run away temp checked unit sensor ohms with in range determined failed control reading sensor wrong ; ordrng 1 316220729 (CLOCK FACE) and 1 316455410 (clock/timer), Replaced clock and clock face unit tested good ; Job Cmpltd.

Cesar H.

KITCHENAID REFRIGERATOR KFIS29BBWH00 Found low side leak at fresh food evaporator ran test 4 valve is working properly and temps is 45 in fresh food compartment and 40 in freezer. Tapped system found 90% of Freon was gone. Replaced evap, compressor,dryer, and access stub recharged unit and all checked good. Used W10276644 (COMPRESSOR) W10917531 (EVAP) .

Aaron B.

whirlpool refrigerator WRF757SDEH01 Unit lights are dim now ,Scott at tech line Sr#7722675100 checked all the light pucks , found the freezer light out needs new one ordered parts need to replace light pucks and make sure connections are good ordered parts; ordrng 2 W11126053 (module)s, Replaced the light pucks in the freezer and deli area tested ops normal light is bright now ops nml; Job Cmpltd.

Hector Z.

WHIRLPOOL REFRIGERATOR KFCS22EVWH5 Customer states fresh food door gasket not sealing properly. Replaced torn up right side fresh food door gasket W10443243 (Gasket). Tested ok.

Patrick C.

whirlpool refrigerator ET1MHKXMQ00 Customer having issues with no ice to the unit. Ice maker just kept clicking and wouldn’t harvest. Needs new ice maker. Removed and replaced WPW10715708 (ICEMAKER) tested unit. All ops checked good.

Dane K.

MAYTAG WASHER MHW7100DC Upon arrival the unit would not start. Put unit in diagnostics and unit just sat there and would not go through diagnostic test. Unit needs new main control board; ordrng 1 W11029154 (cntrl-elec), Removed and replaced control board and tested unit. Unit functions normal.

Timothy J.

maytag refrigerator MFI2269FRZ02 Customer states the units dispenser sticks. The switch needs to actuated multiple times to stop it. Unit needs a new chute assembly.; ordrng 1 WP13005705 (chute) Removed and replaced chute. Tested chute. Chute checks ok.

Ian B.

kitchenaid freezer WRV986FDEM00 Tech found unit has worn bearings on both rails, and left rail is broken outside of track for freezer door. Need to replace both rails for proper door closure. Icemaker bail arm is broken, as well as the fill cup. Need to replace icemaker is well.; ordrng 1 W10795768 (bracket R) and 1 W10795770 (bracket L) and 1 W10825619 (icemaker), Installed parts and unit now tests good.; Job Cmpltd.

Douglas P.

maytag washer MVWC400XW3 Unit would not advance remove and replace control unit 10 advance but gearcases grinding need to order gear case; ordrng 1 W11132267 (gearcase), While trying to replace your case was unable to get tabs to separate from gearcase unit is seized together Need to order outer tub enter basket and hub ; ordrng 1 W10324648 (tub-outer) and 1 W10324650 (basket) and 1 W10324651 (hub), Removed and replaced all tub components unit is working jobs.

Daniel P.

whirlpool refrigerator WRF993FIFM00 Customer states refrigerator not cooling found iced up ff evaporator, ran diagnostics test found main control and evap cover in need of updating main board is version 600. Left side ff door not closing properly, ordrng 1 W10889841 (cover-evap) and 1 W11159608 (BUSHING) and 1 W11169503 (MAIN CONTROL) and 1 W11179355 (DOOR CLOSER), replaced main control , evap cover door closer and bushing tested all ok call completed.

Daniel P.

whirlpool refrigerator WRT111SFDW03 Customer states unit is not cooling found supply and return air ducts iced up due to iced up drain , deiced drain and air ducts. instructed customer. all ok call completed.

Hector Z.

kitchenaid rerfigerator KBSN602ESS00 Customer states unit is not cooling on both compartments. Checked unit and found leaking capacitor on the compressor inverter box, also possible damage on the main control. Ordered both and reschedule ; ordrng 1 WPW10200659 (cntrl-elec) and 1 WPW10449006 (invrtr-box), Replaced inverter box and main control. Tested ok.

Michael M.

WHIRLPOOL DISHWASHER JDB2100AWS Customer wants broken handle replaced. Tech found dishwasher handle was loose and off unit. Removed front DW door and tightened hardware for handle. Job complete.

Michael M.

whirlpool freezer JFC2089HES Tech removed ice build up and found air gap around door seal. Tech found right side front drawer tab was not inserted into glide rail allowing door to drop and create an air leak. Tech adjusted drawer back onto rail drawer now slides smoothly and seals nicely.

Patrick C.

whirlpool dishwasher WDF520PADB Customer stated the heater was smoking and dispenser door doesn’t pop open. Needs new dispenser. Checked codes and none stored. Heater has burn mark and doesn’t fire up in test mode. Needs new heater; ordrng 1 W10518394 (heater) and 1 WPW10671905 (dispenser), Removed and replaced parts tested unit all ops checked good.

Raymond H.

whirlpool refrigerator ED2VHEXVB01 Upon arrival customer stated unit not dispensing. Inspected and found unit infested with roaches. Referred back to

Billy J.

whirlpool washer WTW5000DW1 Upon arrival customer stated unit was leaking. inspected unit, no error codes, no holes in any hoses ran unit threw diagnosis and when unit went to drain home drain backed up. referred customer to plumber unit working as designed.

Billy J.

whirlpool refrigerator WRS571CIHV00 Upon arrival valve was not closing all the way causing dispenser to drip removed and replaced the inlet- valve WPW10341320 (VALVE-INLT), retested job complete

Bryan D.

WHIRLPOOL WASHER WTW7500GC0 Customer states after starting unit unit will just spin and stop before adding water. Ran diagnostics. Unit showed no error codes ran unit in diagnostics. Unit functioned as designed. Explained to customer that spin before cycle is the sensing feature in unit. Instructed customer on proper loading and soap use. Found no problems at this time. Customer approves repair. No dents dings or scratches caused by tech.

Dane K.

WHIRLPOOL WASHER CAE2745FQ0 Upon arrival unit would not start when coins were put in. Found coin shoot not operating properly. Also when I put unit into diagnostic the only thing that happened or LEDs lighting up but the unit performed no functions. Unit needs new coin slot a new control board; ordrng 1 W11126319 (coin chute) and 1 W11188527 ( CONTROL ), Removed and replaced coin shoot and control board and tested unit. Unit functions normal now.

Erick S.

amana dryer NED4655EW1 Cycled unit and found it heating on all cycles. Explained to customer the other cycles will use an sensor and can stop unit from heating when sensor reads temp of clothing. Instructed on proper loading and cycle functions. Job comp

Ian B.

WHIRLPOOL REFRIGERATOR GI0FSAXVY011 This is a different issue than the original leak issue. Text sound rails frozen from bad door closure. Light switch is also frozen again. Need to replace switch and rails for proper closure.; ordrng 1 12466111SP (switch,rocker) and 2 13055901 (slide)s Tech installed parts and adjusted door for optimal closure. Defrosted the rest of the freezer cavity and components. Unit now test good and closes properly.

William L.

whirlpool washer WFW92HEFC0 Found codes F8E3, F2E2, cleared codes, Checked door latch functions & drain /fill functions, tested ok. ran self diagnostics, found no new codes, unit operating as designed. set Detergent concentrate level with customer.

Cruz B.

maytag washer MVWB765FW2 Found lid latch making a clicking sound, will not lock, customer has unplug unit. Ordering latch for unit. ; ordrng 1 W10810403 (lid lock assy), Installed new part (lid lock assy) into unit. I then tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks, unit working as designed, customer ok repair.

Douglas P.

WHIRLPOOL OVEN WEE745H0FS1 Unit has F2 easier error code communication problem Disconnected all connections re-plugged everything back in problem persisted switched out switch membrane unit is working properly.

Irvin F.

whirlpool washer WTW7300DW1 The main control pressure switch is blown. Unit is not responsive in test for control. Replacing control board. ; ordrng 1 W10812422 (cntrl-elec), Removed power installed control. Added power, ran test 51, passed. All ops normal.

Chris M.

FRIGIDAIRE WASHER FFLE1011MW0 Removed and replaced defective latch and also main control board. Put unit back together powered it on Ran through a cycle everything checked out good. Job complete.

Chris M.

frigidaire refrigerator FGSC2335TF0 Customers issue is refrigerator was making a high-pitched sound and some sort of knocking sound of times. Upon arrival I pulled refrigerator away from wall and underneath cabinet to get access to the compressor making answer fan motor. I was able to find what was causing some of the sound the capillary tube was rubbing against the suction line Also the blade for the condenser fan motor was not inserted correctly so I pulled it off and reset it I was supposed to be. Power refrigerator on noises went away put it back in place were when customers now satisfied that I fixed the problem

Ethan S.

roper washer RTW4516FW2 Upon arriving to the customers home customer stated that the unit would not drain out properly from the customers unit to have off-balance load and over suds referred customer to his using care guide also sold him how to operate and use his unit job is complete

Timothy J.

maytag washer MVWX655DW Customer states the unit makes a noise when washing and the wash-plate does not work when there is a load. Inspected unit and found the gear-case shaft is rusted. The wash-plate is loose and the pulley is rubbing the belt cover. Water has slung onto the motor and has damaged the motor bearing.; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10902814 (washplate) and 1 W11035751 (gearcase) and 1 WPW10006487 (motor-drve) and 1 WPW10427633 (pulley shield), Installed all parts. Calibrated unit. Ran a service test. Unit checks ok. No leaks noted.

James M.

whirlpool refrigerator KFCS22EVMS4 ound unit with torn gasket and damaged mullian. Ordering both new; ordrng 1 W10443241 (gasket-fip) and 1 W11177238 (RAIL-MULLN), Replaced gasket and Mullen. Leveled doors. Unit now functions as intended. No dents, dings, or blemishes on or around unit caused by tech.

James M.

whirlpool refrigerator applied silicone to liner gaps and tested thermistors. Found refrigerator thermistor out of range. Ordering new thermistor. Will return 8-17 to install. Registered with Techline. Andy sr#7722705994; ordrng 1 W10838965 (thermistor), used 1 482338 (ADHESIVE) When arrived unit was fully functional and cold. Replaced thermistor. Unit is functioning properly. No dents, dings, or blemishes on or around unit.

James M.

kitchenaid refrigerator KFIV29PCMS03 Found unit with ice found r no in freezer section do to gapping in freezer door gasket. Ordering new gasket to complete seal. Also found ice maker over filling and leaking water into ice basket. Ordering new ice maker. ; ordrng 1 W10407216 (gasket-fip) and 1 WPW10764668 (ice maker). Replaced freezer door gasket and ice maker. Unit is sealed and working as intended. No dents, dings, or blemishes on or around the unit.

Enrique R.

whirlpool washer MVWB765FW1 Customer states unit is not filling ( LF ) error code . In diagnostics found f8e1= long fill , F3E2=inlet water temperature fault and F0E4=spin limited by water temperature . I will need the central electric and inlet valve .; ordrng 1 W11135392 (CENTRAL ELECTRIC ) and 1 W11172234 (INLET VALVE .), Replaced the central electric and inlet valve . Performed calibration , ran a quick wash cycle test . All functions checked normal at time of service . No leaks .

Erick S.

frigidaire refrigerator FGHF2366PF User interface number are not lighting correctly, can’t make out temperature set. Unit will need new ui. ; ordrng 1 242058230 (user interface), installed new ui. Retested it and unit display is now working . Set temp to correct settings. Job comp.

Erick S.

BOSCH REFRIGERATOR WRS576FIDM Upon arrival found unit unplugged. Powered unit on and cycled it. Accesed comprEssor and found infested with roaches and roach feces causing unit not to cool. Extended warranty will,not cover repairs.

Erick S.

whirlpool refrigerator WRS325FDAM04 Found unit light flickering, unit has bad light. Replaced light WPW10515058. Retested it and not both sections are working, Job completed.

Erick S.

maytag washer MVWC565FW1 Cycled unit and found unit with motor fault and shifter fault. Accessed motor and found bent connector at capacitor causing unit not to wash. Customer just received unit yesterday and stated she will return product. Does not want any repairs done due to fact she just bought and does not want future problems. Job comp.

Erick S.

whirlpool refrigerator WRT519SZDW01 Cycled unit and found compressor and fans running but almost no frost pattern on evap causing it not to cool. Compressor pulling. .4 amps indicating low charged. Accesed compressor and found almost no charge in it. Installed new up drier, recharged system, inspected for leaks, and found none. Unit is now cooling in both sections. Job comp. used 1 AF1200 (TUBE EXTENSION), 1 R134A (5 OZ), and 1 WPW10143759 (DRIER ASSY)

Erick S.

maytag refrigerator MSB27C2XAM00 Found unit with bad string relay causing compressor not to run and unit not to cool. Replaced relay WPW10197428 (START-DEV). Retested it and now compressor is running. Unit is now cooling in both sections s. Job comp.

Erick S.

amana washer NTW4516FW2 Cycled unit and found no error codes on main board. Ran unit through tests cycle and it passed all tests with no errors. Explained to customer that unit is energy efficient and certain functions have changed. Instructed on cycle selection,proper loading and soap usage. Customer stated will call to upgrade model Job comp.

Erick S.

maytag washer MVWC565FW cycled unit through test cycle and it with shifter error causing it not to advance in wash. Replaced shifter. Retested it and it passed all tests with no errors. Job compItd issue persist pleas order new cam and main board; used 1 W10913953 (ACTUATOR)

Kenneth M.

WHIRLPOOL REFRIGERATOR WRX988SIBM03 Unit is freezing over on ff evap. Unit had thermistor replaced but with a metal thermistor not a plastic one. Er whirlpool. Needs evap cover fan harness assembly and new thermistor also need to update UI And control; ordrng 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec) and 1 W11087438 (motor-evap) and 1 W11188493 (EVAP COVER), Installed both controls and thermistor harness and cover. Tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.

Kenneth M.

KITCHENAID REFRIGERATOR KSC23C8EYY03 Installed thermistor and tested unit. Unit is now working properly. Customer approves function at this time. Relocated and secured down with zip ties. No dents dings or blemishes on or around unit caused by technician ; Job Cmpltd.

Dane K.

HOTPOINT WASHER HTW200ASK1WW Found washer testing ok found drain hose connected to a hose outside of home to drain customer needs to elevate drain hose customer instruct need to use he soap make sure not to put to much detergent complete . No dents or dings cause by tech.

George Y.

MAYTAG WASHER MVWX655DW1 Found washer dripping into tub with out power check hoses to valve for debree checking ok need to replace valve ok to order. Office to call customer wen part in.; ordrng 1 W11127357 (housing), Installed new housing tested check out ok complete . No dents or dings cause by tech.; Job Cmpltd

Dane K.

whirlpool refrigerator WRS325FDAM/01 Upon arrival the unit was not making ice. Found icemaker getting voltage but would not cycle when jumped. Removed and replaced ice maker WPW10300024 (ICEMAKER) and tested unit. Unit functions normal now

Dane K.

maytag refrigerator WRX7355DBME3 Upon arrival the unit was not making ice. Icemaker was getting voltage but would not harvest. Removed and replaced icemaker and tested unit. Unit functions normal now.; used 1 W10882923 (ICEMAKER)

Dane K.

whirlpool rerfigerator MFI2569YEM0 On arrival unit was not cooling. Found stuck relay on main control board not sending voltage to compressor. Unit needs new control board; ordrng 1 WPW10312695 (electronic control), replaced control board and programmed and tested unit. Unit functions normal now; Job Cmpltd.

Bryan D.

kitchenaid refrigerator KSSC48QVS05 Customer states no ice production. Ice maker is filling with water but would not cycle. Ordering new ice maker. Water filter is also not coming out it’s jammed inside and broke button off. Ordering new ice maker and filter housing. ; ordrng 1 WPW10121140 (housing) and 1 WPW10277448 (icemaker), Removed and replaced ice maker. Jumped and ice maker cycled and filled. Functioning as designed. Upon removing filter housing found filter was not instLled correctly. Removed and reinstalled water filter housing does not need to be replaced. Customer approves repair At this ti,e. No dents dings or scratches caused by tech.

Bryan D.

kitchenaid refrigerator WRF560SMYM04 Removed and replaced ice maker. Jumped and ice maker cycled and filled. Functioning as designed. Upon removing filter housing found filter was not instLled correctly. Removed and reinstalled water filter housing does not need to be replaced. Customer approves repair At this ti,e. No dents dings or scratches caused by tech.

Billy J.

JENNAIR DISHWASHER JDB1090AWS Wpw10130695 upon arrival patch failed was filling and drawing with door open removed and replaced retested job complete

Billy J.

WHIRLPOOL REFRIGERATOR WRF767SDEM01 Customer stated that they noticed that lights started flickering apon arrival removed and replaced harness and panel u.i retested job complete no unit has an additional issue requesting extra labor all lights flickering on and off and freezer light not working at all W10830288; ordrng 1 W10830288 (cntrl-elec), Removed and replaced led control retested job complete; Job Cmpltd.

Raymond H.

ikea freezer ISC21CNEDS00 frost in freezer and FC not closing. Found air leak. warmed and reformed door seal and use food grade adhesive to seal door; used 1 8201711 (food grade adhesive)

Raymond H.

whirlpool freezer WRT518SZFM00 Customer states frost in FC. Inspected and found frozen tear drop water frozen. Cabinet and liner already sealed with food grade silicone. Performed LED test and found filler caps not secured causing gap. replaced filler caps and seal with adhesive.; ordrng 2 W10761079 (filler)s and 1 W10841140 (adhesive), replaced filler caps and sealed unit. Customer must use and observe unit. Unit functions as designed.

Patrick C.

whirlpool refrigerator WRS325FDAM04 Customer having issues with the unit leaking from freezer. Checked out unit and found sheet of ice on bottom of the freezer. Defrost drain plugged needs new heat probe.; ordrng 1 819043 (heat-probe), Removed and replaced part. Tested unit. All ops checked good.

Patrick C.

amana dryer NGD4655EW2 Found the customer having issues with a loud noise and when he unit wouldn’t tumble. Found the drum loose while turning by hand. Belt slipped form pulley, that’s what the noise was and then the unit wouldnt tumble. Reinstalled and secured pulley. Tested unit all ops checked good ; Job Cmpltd.

Patrick C.

maytag refrigerator MFW2055FRZ00 Customer having issues with the door for the freezer not closing seems as if track is broken. But I found a loose screw causing the track to not close all he way. Tightened screw and secured. Tested unit. All ops checked good. Customer to hook up the water. Showed them how too ; Job Cmpltd.