Local Reviews
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Dane K.
REFRIGERATOR FRIGIDAIRE FFHT2021TW Upon arrival unit would not cool. Found unit with massive roach infestation causing start device to short out and make compressor short cycle. Failure caused by environmental cockroach infestation. Repair not covered by Frigidaire do to infestation. Bill out for service call and diagnostic
Dane K.
REFRIGERATOR WHIRLPOOL GSS30C6EYW00 Removed and replaced door hinge and tested unit. Unit functions normal now
Dane K.
REFRIGERATOR KITCHENAID KSSO48FTX18 Robert...7723540270Upon arrival customer was complaining that new compressor made noises that old compressor never did. Call tech-support and described noises to Robert at tech-support and he said all noises are normal. Compressor design has been changed as well as inverter board design and noises and running speed have changed. Unit functions normal
Dane K.
REFRIGERATOR GENERAL ELECTRIC GSS25GSHJCSS "Removed and replaced filter housing with water lines, dampener door with cover assembly, fresh food temperature sensor, and control board, customer declined filter. Unit functions normal now"
Dane K.
WASHER WHIRLPOOL WTW4816FW2 Upon arrival unit was loud and living on. Found oil all over cam and pulley coming from gear case. Removed and replaced gear case and cam assembly and tested unit. Unit functions normal
Dane K.
WASHER WHIRLPOOL MVWX655DW1 Customers agreement was working. She did not need service
Dane K.
RANGE FRIGIDAIRE FFEF3003NW Upon arrival there were sparks coming from the oven. Found short in bake element. Remove and replace bake element. Unit was not testable because there was no incoming voltage a power supply. Customer needs to call an electrician to get power supply rectified. Please inform customer of COD charges for return visit if power supply has not been rectified; used 1 316075103 (ELEMENT) from stock
Dane K.
RANGE FRIGIDAIRE LGGF3046TF Removed and replaced controls and overlay and tested unit. Unit functions normal now
Bryan D.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Cx states fridge isn’t cooling again. Inspected unit and found leaks at evap and factory weld from cabinet to condenser. Ordering evap and rescheduled cx for 11/29 please give enough time to do evap job ; ordrng 1 WPW10321158 (evaporator)
Bryan D.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Cx states fridge has been making loud noise and it’s off and on. Inspected unit heard noise com8ng from compressor. Compressor is making loud noises and turning off. Ordering compressor. Did not reschedule due to availability cx will need to be called and put on schedule ; ordrng 1 W10276644 (compressor)
Bryan D.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Cx states no ice production. Previous tech diagnosed as a sealed system issue. Freezer temp is at 8 degrees and fridge at 39 temps are normal. Hooked up gages all levels look fine no sign of sealed system problems. Upon installing new dispenser motor found wrong part was sent. Re ordering motor. Tried to test ice maker ice maker would not cycle. Removed and replaced ice maker. Ice maker cycled and filled. Re ordering motor. Did not reschedule due to availability cx will need to be scheduled ; ordrng 1 W11202789 (MOTOR )
Bryan D.
WASHER WHIRLPOOL MVWB835DC3 Separate issue from previous visit. Cx states water is just sitting in dispenser after cycle. Ran diagnostics got no error codes ran test cycle and unit functioned as designed but dispenser was full of water. Ordering inlet valve with housing. Cx would like to be scheduled on 12/4 ; schdld next appmnt for 12/4 TUE 9-11
Bryan D.
REFRIGERATOR KITCHENAID KRFC704FPS00 Job complete
Bryan D.
WASHER WHIRLPOOL WTW7800XW2 Cx states that the unit won’t spin inspected unit and found washer is showing error code F51 and f71. Inspected 7nit. Found bearing is leaking oil and making loud noise as tub is spinner. Rescheduled cx for 11/30 due to not having bearing tool on truck. Collected the sc of 115.00
Bryan D.
REFRIGERATOR KITCHENAID KSSC42FMS00 Cx states fridge temps are to cold. Inspected unit and found open thermistor. Also heard noises from damper Cx states hearing noise off and on damper stuck in open position. Removed and replaced both the damper and thermistor quoted and collected a total of 552.61 via CC
Bryan D.
DISHWASHER WHIRLPOOL WDT780SAEM2 C states hearing noises again. This time had unit running and I was able to hear noise. Bottom spray arm was banging against bottom rack. Removed and replaced both upper and bottom spray arms. Ran unit and noise went Away. C approves repair. No dents dings or scratches caused by tech.
Bryan D.
WASHER WHIRLPOOL MVWB765FW2 Removed and replaced control. Calibrated and tested unit. Unit is functioning as designed. No dents dings or scratches caused by tech.
Bryan D.
RANGE WHIRLPOOL WFG320M0BW2 Cx states that when unit arrived it had food between doors. Informed cx that it’s a cosmetic issue And it won’t be covered under warranty. Explained to cx if unit had streaks when it was delivered she should have contacted warranty right away but since it’s past 30 days then it’s not covered. Explained to cx I can removed and clean door for a $200.00 fee per crystal and cx denied repair.
Bryan D.
WASHER ROPER RTW4640YQ1 Cx states washer just fills and that’s it. Ran diagnostics got no error codes. Ran test cycle unit functioned as designed. Ran manual test and all functions are normal instructed cx on proper loading of unit. Collected $115.00 sc via cc
Bryan D.
REFRIGERATOR KITCHENAID KBSN602ESS00 Removed and replaced both door gaskets. Unit is now sealing propely. No dents dings or scratches caused by tech.
Bryan D.
REFRIGERATOR WHIRLPOOL W1TXEMFWQ00 Removed and replaced evap motor. Cleared ice from drains and air return. Collected a total of $139.86 via check number 1701.
Billy J.
WASHER WHIRLPOOL WTW5000DW2 Kinzie apon arrival W10916478 cx stated unit shut off and never turned on again I couldn’t get unit in diognosis or anything unit is completely dead inspected out let have 120v and properly wired ordering; ordrng 1 W10916478 (cntrl-elec)
Bryan D.
WASHER MAYTAG MVWB835DW4 Removed Nd replaced UI. Ran calibration and test cycles. Unit is functioning as designed.
Billy J.
WASHER WHIRLPOOL WTW5000DW2 Apon arrival removed and replaced gearcase actuator cap and cam retested and gearcase does not ingadge spin u can hear it trying but does not sound like its locking in requesting double labor to re do job all over again re ordering gearcase cx not happy at all informed them it’s not my fault part is bad cx will be calling whilpool. Alexxivie@gmail.com cx wants emailed report of pvr cx has not been able to do loundry since and requests machine be replaced w11035751; ordrng 1 W11035751 (gearcase)
Billy J.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Apon arrival cx stated unit was not cooling had almost 45 degrees in fridge found compressor not running removed and replaced start device from truck stock w8201786 inspected all tubing in back with black light and found no leaks retested job complete instructed cx to give unit 24 hours to cool and if it does not call us back and we need to send out a sealed system tech ; used 1 8201786 (START DEVICE,COMBO) from stock"
Billy J.
WASHER WHIRLPOOL WFW7590FW0 Apon arrival removed and replaced bellow retested unit finished with no leak job complete
Billy J.
RANGE AMANA AGR4230BAW3 Apon arrival door was completly off reinstalled door retested job complete
Billy J.
DRYER MAYTAG MGD6000AG1 W10505663 steam valve is stuck open even when unit is unplugged unit needs new valve ordering make 2 job count disconnected water line from drier so cx can operate unit until we get part ; ordrng 1 W10505663 (water inlet valve)
Billy J.
WASHER MAYTAG MVWB835DW2 Apon arrival cx stated unit not washing properly cx had unit sitting in a 3 ft bro 2 foot hole unit not stable at all had cold water turned off because valve is leaking so bad and had overload error code instructed him to call plumber to move washer out of hole and instructed him on proper loading job complete
Billy J.
REFRIGERATOR KITCHENAID KBSD608ESS01 Apon arrival cx stated they were getting little water pressure tested and it was very slow removed filter and still was slow installer did not put access valve at the front of the unit so I had to uninstall built in to check water pressure uninstalled built in and disconnected hose and poured into bucket and a ton of black stuff spit out reinstalled built in and now have proper water pressure to dispenser requesting 2x labor
Billy J.
TRASH COMPATOR KITCHEN AID KTTS505ess0 Apon arrival trash compactor was not shutting off when unit was going up and would make knocking noise found foot switch was bent so switch was not being fully engaged also found loose connection on limit switch resecured retested job complete
Billy J.
WASHER WHIRLPOOL WFW9700VW00 W10243941 W10004180 W10159904 apon arrival cx stated unit makes load noise in spin tested unit and found unit has bad tub bearing quoted cx he stated he will buy a new unit job complete
Andrew P.
MICROWAVE MAYTAG MMV4205DS1 Cox stated microwave will work occasionally. Unit will say open and close door and sometimes work. Unit needs interlocks and door switches. ; ordrng 1 W10269457 (switch) and 1 W10269458 (switch) and 1 W10269460 (switch)
Billy J.
COMPACTOR KITCHENAID KUCC151JSS0 Cx stated they are going to call whilpool to try and get sc autho
Andrew P.
REFRIGERATOR WHIRLPOOL WRS576F1DM00 Found ice maker working fine ice bucket building up ice. Needs ice door and harness needs to be siliconed. ; ordrng 1 WPW10493172 (door-ice)
Billy J.
COOKTOP KITCHENAID KGCU483VSS Apon arrival cx inspected found one panel defective one good removed and replaced panel cx inspected and approved job complete requesting extra labor for multiple visits and repairs do to defective parts
Andrew P.
WASHER HOT POINT HSWP1000MWW Found timer not engaging. Removed console and find teeth on coupler to timer broken. Needs new timer motor. ; ordrng 1 WH01X10314 (knob assembly control) and 1 WH45X22698 (timer washer)
Billy J.
DISHWASHER KITCHENAID KDPE234GPS0 Apon arrival removed and replaced both rails cx inspected job complete
Billy J.
WASHER WHIRLPOOL WTW5000DW Removed and replaced valve unit now operates as deaighned job complete
Aaron B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Unit water line in the freezer door is leaking when getting water at the dispenser, ordered water lines; ordrng 1 WPW10238091 (tube-water) and 1 WPW10386778 (tube-water)"
Billy J.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Completly different complaint bill again cx stated entire fridge is freezing food cx has temp set to 39 I got 36 degrees with food oven hanging shelves blocking damper instructed cx of proper food location what to do and what not to do job complete
Aaron B.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Replaced the light bulb and switch in the freezer also the fresh food light module was flashing like a strobe light ordered the module and main board; ordrng 1 W11043011 (module) and 1 W11043763 (cntrl-elec)
Billy J.
DISHWASHER KITCHENAID KDTE254ESS1 W10902372 apon arrival removed and replaced sump motor retested job complete unit ran for 10 minutes no leaks dings or scratches
Aaron B.
REFRIGERATOR JENN-AIR JS42NXFXDE01 "Needs 8 call count checked operations unit is not cooling at all compressor and fan motors are running room temps in both sections, compressor is abnormally loud needs new compressor and explore to see if there are leaks and needs uv drier ordered parts going to need a 8 call count to do the repair right Called tech line Adrian SR#7723545070 ; ordrng 2 W10388653 (tube)s and 1 W10890886 (heater-pan) and 1 W11103181 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10427992 (evaporator)"
Andrew P.
WASHER MAYTAG MVWC565FW0 Inspected unit and found drive pulley backed out and pulley nut lose. Removed nut and applied loc tite. Reinstalled pulley nut and tested unit and it functions normally.
Aaron B.
OVEN WHIRLPOOL WFG320M0BW2 "Burned out igniter has a crack in it , ordered new igniter; ordrng 1 W11176454 (IGNITER )"
Andrew P.
WASHER GE GTW485ASJ1WS Removed and replaced suspension rods. Tested unit and it functions fine.
Aaron B.
REFRIGERATOR FRIGIDAIRE FFHB2750TD0 Replaced the control and ice maker tested ok at this time
Aaron B.
WASHER WHIRLPOOL WTW8540BW1 "Replaced the door lock asembly tested operates normal now , unit is working as designed"
Aaron B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "The key operations unit is working as designed , advised customer to in crease the hot water temp only 109 degrees Manufacture requires minimum 120° hot water customer needs have the builder turn off the hot water past 120° to get 120° at the Fossett and it takes forever for the water to get hot from their customer instruct customer at doesn’t understand there’s also by not having hot enough temperatures will not clean or sanitize the dishwasher as well unit drains good operate well advised to use a fresh tablets once a month also to help clean up the dishwasher"
Aaron B.
DRYER MAYTAG MGD6000XW1 Replaced the rollers and idler wheels tested ops normal now
Aaron B.
FREEZER WHIRLPOOL WRT541SZDW00 "Unit operating thermostat was sticking in the off position and not cycling on and off in a correct manner , replaced the thermostat tested ok at this time ops normal allow 24 to 48 hrs to get back to normal"
Aaron B.
FREEZER WHIRLPOOL WRS576FIDW01 "unit has a busted icemaker , , ice maker $89.87 tax 6.67 trip charge $115.00, labor 75.00 totaling 285.54 , mr declined to repair at this time collected trip $115.00 paid check"
Aaron B.
MICROWAVE OVEN GE PEM31SF2SS Replaced the microwave door tested operating correct now
Aaron B.
DISHWASHER MAYTAG MDB8989SHZ0 Replaced the detergent dispenser tested ops normal now
Aaron B.
REFRIGERATOR WHIRLPOOL WRF757SDEH01 "Found nothing wrong with the refrigerator I suspect customer is hearing the unit intermittently cooling on high she said it usually lasts around 20 minutes and then goes away , advised her to read the user manual and look up the noise and sound that are listed in the trouble shooting guide operating ok And also let the customer know we will have to charge the next time we are out 115.00 for the trip charge , mrs Cox understood reported to partners team as well Lisa sr#7723448148"
William L.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Removed doors, dividers, deli drawers, drawer rails, found deli drawer wire harness cut in half, replaced wire harness & support. tested deli drawer control functions, unit operating as designed."
William L.
MICROWAVE WHIRLPOOL WOC95EC0AS04 "Checked for codes, no code found, checked heating function of unit , unit heating ok, only hearing normal operating sounds. unit operating as designed ."
William L.
MICROWAVE KITCHENAID KOCE500ESS05 "reset unit checked cooking function, checked all conections, ordered parts for repair as per service matters info.; ordrng 1 W10217711 (inverter) and 1 W10915648 (cntrl-elec) and 1 W11098747 (magnetron)"
Tyler F.
DISHWASHER MAYTAG MDB4949SDZ0 Customer stated that the unit stopped mid cycle. Found unit will not drain and will not select drain cycle. Removed and replaced pump tested all works good at this time.
William L.
DRYER MAYTAG MEDB835DW3 "dissembled dryer, installed dryer repair kits, unable to use belt, prdered belt for unit. ordered belt for unit.; ordrng 1 w11162091 (belt ), used 1 4392067 (DRYER REPAIR KIT) from stock"
Tyler F.
REFRIGERATOR KITCHENAID KFXS25RYMS4 Customer stated that ice maker stopped working. Found ice stuck under shut off arm. Fixed and tested all works good at this time.
Tyler F.
DISHWASHER MAYTAG MDB4949SDZ0 Customer stated that the dishwasher is not washing the dishes correctly. Found lower spray arm was not installed properly and not washing. Fixed and calibrated all works good at this time.
Tyler F.
WASHER MAYTAG MVWX655DW1 Ustimer stated that the unit is making noise when starting and stopping the cycle. Found gear case is slipping. Ordering gear case.; ordrng 1 W11035751 (gearcase)
Tyler F.
DISHWASHER KITCHENAID KDTE334GPS0 "Removed and replaced console, tested all works good at this time."
Tyler F.
REFRIGERATOR WHIRLPOOL WRT318FMDM Customer stated that the back wall in the freezer. Unit is not going through defrost. Removed and replaced control box and harness tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Tightened handles all works good at this time.
Tyler F.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Customer stated that ice bin not staying in place and ice maker is not working. Found ice maker is stalling. Removed and replaced ice bin and ordering ice maker in stock.; ordrng 1 WPW10756907 (icemaker)
Tyler F.
DISHWASHER MAYTAG MDB4949SDZ0 Customer stated that the upper rack spray arm fell off. No damage reinstalled spray arm and calibrated all works good at this time.
Tyler F.
WASHER WHIRLPOOL WFW8740DW0 Customer stated that the unit keeps flashing error code. Found pressure system fault and over flow condition. Ordering pressure switch in stock.; ordrng 1 WPW10448876 (switch-wl)
Tyler F.
REFRIGERATOR KITCHENAID KSRB27FHSS02 Customer stated that the refer door is popping when open and close. Found closers are moving. Removed and replaced closers tested all works good at this time.
Tyler F.
MICROWAVE IKEA IBMS1455DS00 Customer stated that the cancel button is not working. Ordering user interface not stock; ordrng 1 W10770413 (cntrl-elec)
Tyler F.
OVEN KITCHENAID KODE507ESS02 Customer stated that the fan is noisy in the top oven. Ordering fan motor not in stock.; ordrng 1 W10819914 (fan-convct)
Tyler F.
WASHER MAYTAG MVWC416FW1 Customer stated that the unit is turning on by itself. Unit may have a possible valve seep. Removed and replaced main control and valve all works good at this time.
Tyler F.
WASHER MAYTAG MVWX655DW Customer stated that unit will not start. Found unit in suds lock. Calibrated and tested all works good at this time.
Tyler F.
REFRIGERATOR KITCHENAID KFIS29PBMS03 Customer stated that the dispenser and ice maker is not working but will work for a day after power is reset. Ordering control board kit shows one in stock at coast.; ordrng 1 W10759802 (cntrl-elec)
Tyler F.
RANGE WHIRLPOOL WEG745H0FS0 Customer stated that the console paint is starting to chip. Unit still within 30 day cosmetic. Removed and replaced console tested all works good at this time.
Steven W.
WASHER WHIRLPOOL WTW5000DW1 "Ran diagnostics. Had f9e1, f7e6 error codes. Found pump just hums. Found pump impeller jammed. Unjammed pump. Not on single circuit. Advised to call electrician. Fills, agitates, drains, rinses,& spins properly. Ran calibration, auto test cycle. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 "Found display blank unless a button is pressed, fans, compressor not running. Found HV board not sending power to UI/ display board. Replaced HV control. Programmed control. Cleaned condenser. Unit is cooling properly at this time. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRT541SZDW00 "Found RC door too low, not closing properly. Needs 2 spacer washers.; ordrng 2 WP487576 (washer)s"
Steven W.
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 Replaced ice box/ ice maker harness.tested several times. Dispensing ice properly as this time. Will call customer later to verify ice is still dispensing.
Steven W.
DRYER WHIRLPOOL WGD75HEFW0 "Replaced thermal cut off, hi- limit thermostat. Dryer is tumbling, heating properly at this time. Complete."
Steven W.
COMPACTOR KITCHENAID KTTS505EBL0 "Found compactor not fastened, not leveled properly. Compactor is working properly. Complete."
Steven W.
MW OVEN COMBO KITCHENAID KEMC377KBL04 "Found buzzing, not heating. Found burnt diode, magnetron shorted. Needs magnetron, diode.; ordrng 1 W10245183 (magnetron) and 1 WPW10687786 (diode)"
Raymond H.
DISHWASHER MAYTAG MDB8979SFZ2 "Upon arrival unit would not drain. Inspected and found unit drain hose installed to garbage disposal and not air gap. Restriction in disposal unit drains fine. Instructed cx on proper use and care of unit, unit functions as designed."
Raymond H.
DISHWASHER KITCHENAID KDFE204EWH1 "Upon arrival unit would not drain. Inspected and found loose connection at drain pump. Secured connection and tested, unit functions as designed."
Raymond H.
DISHWASHER KITCHENAID KDTE204GPS0 "Upon arrival unit would not wash. Found bad motor. Replaced motor and tested, unit functions as designed."
Raymond H.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY7 "Upon arrival unit leaking from FC, found frozen drain tube. Defrosted drain tube and cleared all ice, repaired duck bill and tested, unit functions as designed."
Raymond H.
REFRIGERATOR KITCHENAID KDTM354DSS4 "Upon arrival spring for dispenser door popped off not allowing door to open and close properly. Secured spring and tested dispenser, unit functions as designed."
Raymond H.
WASHER WHIRLPOOL WFW92HEFC0 Upon arrival unit stacked. Unit had F1E1 error. Also door lock error. Unit needs ACU and latch; ordrng 1 WPW10443885 (door lock)
Raymond H.
DISHWASHER WHIRLPOOL WDF330PAHS1 "Upon arrival cx stated unit not drying. Found 71 code. Contacted Tebor SR 7723534790 and discussed, this is most likely caused by the prior pump failure, where the control disabled heater due to lack of circulation. Put unit in auto test mode and instructed cx to let run till complete, then test the cycle"
Raymond H.
BUILT-IN M/W JENN-AIR JMDFS24GS00 Upon arrival unit would not heat. Tested and found bad high voltage components; ordrng 1 W10278022 (magnetron) and 1 W11199531 (CAPACITOR) and 1 W11199548 (TRANSFORMER)
Patrick C.
RANGE AMANA AGR6603SFW1 Cleaned up broken glass and replaced with a new glass. Tested unit. All ops checked good
Patrick C.
WASHER ROPER RTW4640YQ1 Customer having issues with the spin. Checked the unit out and no error codes stored. All ops seemed to work in test mode. Unplugged and secured all connections to control. One of the molex had a loose connection. Tested unit again and all ops still good
Patrick C.
RANGE WHIRLPOOL WFG515S0ES0 Removed and replaced harness. Tested unit all ops checked good
Patrick C.
DRYER ROPER RGD4516FW Customer having a noise issues during ops. Noise coming is coming from the rollers. Their physically bad. Needs new kit. Removed and replaced kit. Tested unit. All ops checked good ; used 1 4392065 (DRYER REPAIR KIT) from stock
Patrick C.
MICROWAVE KITCHENAID KMBP100ESS01 Found microwave door not opening and closing properly. Makes a pop noise. ChFound did out door and found screw loose causing issues on left side hinge. Tightened and secured. Customer concerned now with how far the door comes down. Explained to customer that it was how it’s designed and I couldn’t change it
Patrick C.
WASHER WHIRLPOOL WTW7300DW1 Found the customer still heard noise and it’s noise that’s normal coming from the back. Unit is working as designed.
Patrick C.
DRYER WHIRLPOOL WGD94HEXW0 Found the unit making noise while in ops. Heard the noise. It’s coming from the pully. Removed and replaced pully from kit. Tested unit. All ops checked good ; used 1 4392067 (DRYER REPAIR KIT) from stock
Patrick C.
RANGE JENN-AIR JGS8860BDP18 Customer states that the unit is having issues with oven not working properly. Unable to bake properly. Tested unit out and found oven bake op not always working. Loose connections to the ignitor causing intermittent ops. Reconnected and secured. Tested unit. All ops checked good
Patrick C.
REFRIGERATOR WHIRLPOOL GI5FVAXVB00 Checked the unit out do to no cool situation. Running temps when I got there weren’t bad in the fridge. A little high in the freezer. Full frost pattern. Went into test mode and checked thermistors and freezer temp reads high. Went back into regular running ops and the start device would not come back on. Compressor was running fine right before entering test mode. Need to order start device ; ordrng 1 WPW10197428 (start relay) and 1 WPW10662129 (capacitor)
Patrick C.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Removed and replaced cover. Tested unit all ops checked good
mitch l.
WASHER MAYTAG MVWX655DW1 Upon arrival I removed and replaced washplate and screw. After installing parts I tested unit unit is no longer making noise in cycle unit is functioning normal at this time of service.
mitch l.
OVEN KITCHENAID KSGG700ESS1 Upon arrival I I pulled unit out and tested again sounds like unit has bad regulator removed and replaced regulator tested unit again and unit is still igniting then turns off. I removed back panel to access spark module. And found compositor on spark module control was broken off causing the problem. I removed and replaced spark module control and tested unit. Unit is now igniting and is staying lit unit is functioning normal at this time of of service.
Patrick C.
OVEN KITCHENAID KDRS467VSS00 Found the unit making fan noise for this customer unable to duplicate but saw the broken fan blade that caused it needs new fan kit. Also issues with the burners. Middle front fails to light and when it does it just clicks all other burners. Needs spark module ; ordrng 1 W10794022 (motor-fan) and 1 WP71002749 (module-spk)
mitch l.
REFRIGERATOR WHIRLPOOL WRT518SZFG00 Upon arrival I removed back panel to access evap fan motor. I removed and replaced evap fan. Reinstalled panel and tested unit unit is now cooling and is functioning normal at this time of of service.
mitch l.
WASHER WHIRLPOOL WFW70HEBW1 "Upon arrival customer stated unit has not power unit is locked and when unit is plugged in unit pump turns on humming but not draining. Took top panel off to access door lock unlocked door. Plugged unit in and pump started and was just humming but not draining and controls did not turn on.(as per R1, found shorted pressure switch), Unit is needing new pressure switch, control and pump. ; ordrng 1 WPW10391443 (pump-water), 100.62, 1 WPW10635629 (panel-cntl), 477.10, 1 WPW10635843 (cntrl-elec), 189.56"
mitch l.
STOVE WHIRLPOOL WFG975H0HZ0 I removed back panel to access light assembly. I removed and replaced light assembly. After replacing parts I tested unit and unit light is now working. Unit is functioning normal at this time of service.
mitch l.
DISHWASHER WHIRLPOOL WDF520PADM7 Upon arrival customer stated unit is not heating. Tested unit in diagnostics mode unit coded F7E1. I tested unit in normal cycle and unit heating element is not turning on. Used amp probe around blue red wire and did not get any amp draw unit has bad element. Ordering heating element. ; ordrng 1 W10518394 (heater)
mitch l.
HOOD KITCHENAID KVWB400DSS2 Per techline cabinet to hood is not replaceable techline transferred me to trade care to document per trade care sending unit to product exchange Tech line file 7723529441 trade care file 7723487586
mitch l.
WASHER MAYTAG MVWX655DW1 Upon arrival customer stated unit is not powering on and pump is just running. Plugged unit in and pump is running and unit is not powering on. Pressed and helped start button to clear control and control would not clear unit has bad control. I unplugged unit and removed and replaced control tested unit unit is now powering on unit is filling agitating draining and spinning unit is functioning or all at this time of service.
mitch l.
M/W OTR WHIRLPOOL WMH32519HZ1 Uponnarrival customer stated unit is giving error door open while door is closed. Teste unit and found unit is giving code. Unit has bad microswitches I tried to removed and replace switches but ended up breaking interlock unit is needing new interlocks and switches assembly. ; ordrng 1 W11182140 (INTERLOCK ) and 1 W11182141 (INTERLOCK LOWER)
Michael M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Cx states poor washing performance, still left on dishes.7-1 no heat/ disabled by cntrl 4-3 wash motor not running.Unit fills and rinses. And drains but no heat from element.Verified element is good and pulled amp reading. Diagnostics cleared faults and heater now ops. All ops are normal now. "
Michael M.
WASHER MAYTAG MVWB765FW0 "Cx states clothing is tangled under agitator. Found beef skirt wrapped around agitator. Removed agitator and removed sheet. notice agitator was bent, causing for an opening for that the clothing can get right into and get stuck. removed and replace the agitator from stock. Clear faults, Ran a test, No damage observed. Ran auto service test and passed with no issues. used 1 W11161960 (AGITATOR) from stock."
mitch l.
DISHWASHER WHIRLPOOL WDF330PAHS2 Upon arrival customer stated unit is not washing. Tested unit in diagnost mode unit coded F1E2 control fault. Unit has bad control ordering control. ; ordrng 1 W11087226 (cntrl-elec)
Michael M.
REFRIGERATOR KITCHENAID KSSS36QTX03 Removed control and replaced with new. Rebooted unit and now ops as intended.
mitch l.
WASHER MAYTAG MVWB835DW3 Upon arrival customer stated unit is not filling with enough water. tested unit in diagnostic mode unit would not go into diagnostics mode I tried 4 time and unit would not go into diagnostics mode. Tested in normal cycle and unit is dripping water into unit has bad water valve and control bored ordering control and valve. ; ordrng 1 W11165546 (VALVE) and 1 W11170706 (CONTROL )
Michael M.
MICROWAVE JENN-AIR JMW3430DS00 Cx states UI is unresponsive.UI lights up but does not respond to touch.Killed power and removed top control. Installed new UI control. Rebooted unit. Tested microwave functions and lower oven functions and all ops are normal at this time. Job complete
Michael M.
WASHER MAYTAG WTW8040DW0 Cx states unit stopped working and no lights were showing on UI. Also states white residue on clothing.Cx unplugged unit to reboot and unit now does nothing. Verified 120v at outletF0e3- over loadF8E1- long fillF2e1-UI stuck buttonF0e3- over load Removed and replaced control. Rebooted unit. Ran calibration. Ran auto service test and passed with no issues. Unit ops as intended job complete
Michael M.
WASHER MAYTAG MVWX655DW1 Cx states unit will flash sensing but will not start wash cycle.Ran diagnostics and found F7E6-motor faultF8E1- no fill long fillF0E5- off bal load Learned faults and ran gentle agitation with no issues.Control lost power. Replaced control and lid latch per service pointer.Removed and replaced actuator due to slow operation. Ran auto service test with no issues. Job complete
Michael M.
DRYER MAYTAG MGDX655DW2 Cx states unit ops but takes a really long time to dry clothing.Found unit with wrinkle dare on. Instructed cx on how wrinkle control operates. Turned cycle off. Ran unit and unit ops as intended with no issues. Cx now understand sand was shown use and care guide via mfg website. Unit ops as intended job complete
Kevin M.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Unit not cooling in both compartments. Tested unit and found that sealed system has a Freon leak coming from discharge tube and has damaged compressor. Unit needs compressor and discharge tube. Removed and replaced compressor and discharge tube. Vacuumed system down and charged with 5.0oz of Freon. Tested unit. All tests good. ; used 1 134A (134A 5.0 OZ), and 1 AF1200 (TUBE EXTENSION) from stock"
Kevin M.
REFIRGERATOR WHIRLPOOL WRS325SDHZ00 Crisper drawers are hard to open. I found that there was no grease on tracks from factory. I applied clear grease designed for crisper tracks. Tested unit. All tests good.
Kevin M.
REFIRGERATOR WHIRLPOOL WRS325FDAB06 "Led lights out in both compartments. I found shorted led module in freezer that has damaged main led module in RC. Unit needs both led modules. Customer also wanted a new crisper drawer, I informed customer drawers and shelving is not covered by concession. Removed and replaced led modules in both RC and FC. Tested unit. All tests good."
Michael M.
OVEN IKEA IBS550PWS01 Cx states left knob is broken.Tech was not able to remove unit due to being glued in to the wall.
Kevin M.
FREEZER WHIRLPOOL WZF79R20DW03 Unit not cooling. I removed back panel and found that the start device was not attached to compressor from factory. I put start device on and tested unit. All tests good.
Kevin M.
WASHER WHIRLPOOL WTW8000BW0 Lid not closing causing door lock not to engage. I found that the left side hinge spring broke and is causing lid not to close properly. I removed and replaced left side hinge spring and hinges. Tested unit. All tests good. Used 2 wp8563964 and 1 wpw10305277
Kevin M.
WASHER WHIRLPOOL WTW4816FW2 Customer stated unit stopped mid spin cycle and spin light was flashing. I instructed customer it is normal operation when the load is off balance. I instructed customer on how to reset and gave tips for off balance loads. All tests normal.
Kevin M.
WASHER MAYTAG MVWB765FW2 Gearcase making loud knocking noise during agitation. Tried to remove rotor bolt and the bolt stripped out. Unit will need gearcase and parts in between to repair unit. Ordering parts. ; ordrng 1 W10754448 (clutch) and 1 W10811956 (GEARCASE) and 6 W11027980 (screw)s and 1 W11195971 (STATOR) and 1 W11260238 (ROTOR)
Kevin M.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated unit was leaving water after cycle and not drying. Removed and replaced drain pump. Tested unit all tests normal. Also gave customer tips to improve dry cycle.
Kevin M.
OVEN WHIRLPOOL WFG550S0HZ0 Customer said that the unit is not responsive and had caught fire. I took console apart and found that the user interface membrane had caught fire and damaged console with heat. Unit needs main control and console. Removed and replaced console and main control. Tested unit. All tests good.
Kevin M.
DRYER AMANA NGD4655EW2 Unit not starting. I tested unit and found customers wall outlet is starting to go bad causing unit to turn off and not start. Dryer tests good. Instruct customer to have wall outlet replaced.
Kenneth M.
DRYER WHIRLPOOL NED4655EW1 Customer concerned about timer. Customer concerned with timer not advancing. Tested both time cycle and automatic dry and fund timer advancing properly. Informed customer of how timer works on both time and auto dry. Customer approves no dents dings or blemishes on or around unit caused by technician
Kenneth M.
DRYER MAYTAG MEDC215EW1 Found unit with poor drying. Dryer needs to be ran multiple times to dry clothes. Found unit with a clogged house. Informed customer that house venting is clogged and she needs to have a vent cleaning. Unit is working properly. no dents dings or blemishes on a r around unit caused by technician.
Kenneth M.
OVEN WHIRLPOOL WEC310S0FB0 Found unit with a bad control panel. Not t allowing unit to work. Ordering new control panel.; ordrng 1 W10893944 (panl-cntrl)
Kenneth M.
DRYER WHIRLPOOL WED4815EW1 Installed thermal cutoff and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on r around unitncaused by technician. Checked venting for customer and found it clogged. Customer said they will clear air vent before further use. Informed customer that if problem happens again and it’s due to a clogged vent financial responsibility may be put on them.
Kenneth M.
WASHER MAYTAG MVWC565FW0 Found unit not starting due to start button stuck down. Will not come back up. Ordering new control board; ordrng 1 W11116594 (cntrl-elec)
Kenneth M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found unit with damaged handles. All handles on unit are damaged. And freezer handle will not stay mounted due to missing mounting screw; ordrng 2 W11045125 (handle)s and 2 W11045129 (handle)s
Kenneth M.
DISHWASHER KITCHENAID KDTM354DSS5 Found unit not washing properly. Soap remaining at bottom of tub. Found dishwasher not filling with water due to water turned off. Customer had new sink installed and plumber turned off water supply and never turned it back on. Tested unit and all functions tested normal. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Kenneth M.
OVEN WHIRLPOOL WFG505M0BS2 Installed igniter and tested unit. Unit is now working properly. Pulling proper amps. Igniting has. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Kenneth M.
DRYER WHIRLPOOL WED4815EW1 Found unit with no heat due to bad thermal cutoff. Ordering new thermal cutoff. Tested continuity. And checked open; ordrng 1 279816 (thermal cut off hi)
Kenneth M.
DRYER MAYTAG MEDB765FW0 Found unit with no power. Found unit with a faulty plug. Or a faulty power cord. Power to unit is is 240 L1L2 and 250 L2 to N. And 3 volts L1 to N. Informed customer to call out an electrician.
Kenneth M.
DRYER WHIRLPOOL WED8500BW0 For und dryer leaking little water at steam valve. Connection became loose where hose meets valve. Had to snip part of steam hose and reinstall it into valve to insure tighter fit. Tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Kenneth M.
WASHER MAYTAG MVWX655DW1 Found unit not washing properly. Found water not fully on not allowing unit to fill with water properly. Not washing properly. Found unit with a suds error due to to much soap. Informed customer of proper soap usage. Unit is working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Kenneth M.
WASHER MAYTAG MVWC565FW1 Found unit with a bad control board. Unit is not turning on. 120 volts to board but no illuminating light. Ordering control board.; ordrng 1 W11162438 (CONTROL)
Kenneth M.
DRYER ROPER RED4516FW0 Found unit not advancing timer. Timer is faulty. All other functions work properly. Unit is working properly. Customer appprves function at this time. No dents dings or blemishes on or ara und unit caused by technician.
Kegan N.
DRYER AMANA NGD4655EW "Unit is a GE dryer, not Amana. Customer to contact insurance to have a different company repair the dryer."
Kenneth M.
DRYER GE GTD45EASJ2WS Found unit not starting due to switch not being enagged right. Have to use bottom of door to get switch properly engaged. Ordering new switch; ordrng 1 WE10X23879 (DOOR SWITCH. )
Kegan N.
DISHWASHER KITCHENAID KDTE254ESS2 "Customer stated dishwasher making loud noise. Inspected dishwasher, tub damaged along with installation clips."
Kegan N.
DISHWASHER WHIRLPOOL WDT710PAYM6 "Customer stated dishwasher not drying dishes. Inspected unit, corrosion on element. Tested unit, very low heat from element, requires replacement. Replaced element, ran test cycle, test good."
Kegan N.
RANGE WHIRLPOOL KGST307HBL "Customer requested changing appointment to later date"
Kegan N.
DRYER MAYTAG MGD8200FW1 "Customer stated touch control and control panel cracked. Removed and replaced both parts. Tested unit display, test good. All works this time."
Kegan N.
WASHER MAYTAG MVWX655DW1 "Customer stated washer making loud noise during operation, tested unit, loud nose due to worn hub. Ordering hub assembly.; ordrng 1 W10528947 (drive hub kit)"
Kegan N.
OVEN KITCHENAID KOCE507ESS05 "Customer stated oven not getting to proper temp., temp sensor and interface require replacement. Customer may call back"
Kegan N.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Customer requested to have repairs made on another day.
Kegan N.
WASHER WHIRLPOOL WTW5000DW1 "Customer stated unit not running, stopped mid cycle. Inspected unit, legs were not aligned. Repositioned to balance unit correctly. Test unit, test good. All works good at this time."
Kegan N.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Upon visit, removed water filter and then reinserted, tested; steady water pressure coming from dispenser. Unit appears to be operating normally. Recommended customer replace water filter and call back if issue persists."
Jim S.
WASHER WHIRLPOOL WTW5610XW3 Replaced actuator. Calibrated unit. Ran a spin cycle test and unit tested ok.Transmission is starting to leak some oil
Kegan N.
REFRIGERATOR WHIRLPOOL WRT519SZDW02 "Tested unit. Relay activates but compressor does not turn on, only hums. Compressor requires replacement.; ordrng 1 W11092625 (compressor)"
Jim S.
WASHER WHIRLPOOL GHW9150PW0 The pressure hose from the tub was pinched closed. The hose was closed because the washer went out of balance. This caused the pressure hose to pull and stretch. Leveled the unit and repaired the hose by rerouting it away from the cavity
Jim S.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Replaced air tower, evaporator cover, fan with thermistor, and light board. Unit tested ok"
Jim S.
WASHER GE GTW330ASK0WW "Replaced board, lid lock, and motor. Motor did not come with the RPS. The unit spins faster now but I still need the RPS; ordrng1 WH12X25294 (sensor speed)"
Jim S.
REFRIGERATOR GE GSE25HGHJHBB Left side front roller was not secured in the cradle. Lifted the refrigerator and placed the locking pin into the wheel. Unit tested ok
Jim S.
DISHWASHER WHIRLPOOL WDF320PADB3 Unit dead upon arrival. Replaced open door interlock switch.No jet dry being used. Heater is drawing 6.9 amps. Customer is only allowed to have the water at 120 per state law for a caregiver. showed customer about the high temp wash cycle and about purging the hot water line.; used 1 WPW10274880 (SWITCH) from stock
Jim S.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Replaced air tower, evaporator cover, fan with thermistor, and light board. Unit tested ok"
Jim S.
REFRIGERATOR KITCHENAID KFIS27CXMS2 Replaced ice maker
Jim S.
COOK TOP - ELEC HOT POINT RB525H4WH Burnt terminals and a bad infinite switch; ordrng 2 WB02K10133 (clip receptical)s and 1 WB24T10027 (inf switch cntl 8")
Jim S.
RANGE THERMADOR PRD48JDSGU/12 Checked oven temperature in both ovens. I found no issue with the range
Jim S.
WASHER MAYTAG MHW5500FW0 Open winding in drain pump motor. Replaced motor unit tested ok
Jim S.
REFRIGERATOR FRIGIDAIRE FFHB2750TS3 Fill tube is frozen.; ordrng 1 241920103 (tube-water) and 1 5303918602 (kit water tube)
Jim S.
RANGE WHIRLPOOL WOS92EC7AB01 Replaced thermal fuse and safety thermostat
Jim S.
N/A N/A KUIC15NHZS0 When unit fills up with water the drain pump shuts down causing the unit to restart. The clean displace will not go away. The board has locked it. Not able to do a seal system check because the ice maker will not stay powered on long enough to test other parts; ordrng 1 1901A (pump) and 1 W11034363 (BOARD)
Jesus C.
M/W OTR KITCHENAID KMHC319ESS2 Customer call yesterday and had cancelled service. Also cancelled at the door.
Jim S.
DRYER WHIRLPOOL WGD92HEFC0 Noise from motor area; ordrng 1 W10837240 (bracket) and 1 W11086656 (motor-drve) and 1 WPW10242878 (base)
Jesus C.
WASHER WHIRLPOOL WTW8900BC0 Disassembled unit and removed tub. Installed new tub and ran diagnostics. Unit is now working as design.
Jim S.
DOUBLE OVEN KITCHEN AID KODE300ESS03 Cavity lights are flashing; ordrng 1 W11179310 (BOARD)
Jim S.
VENT HOOD THERMADOR HPCB48NS/01 Low lights do not work
Jesus C.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Customer states that unit is not cooling. Checked unit and found evaporator cover in the refrigerator frozen. Ordered parts; ordrng 1 W11033168 (harns-wire)
Jesus C.
REFRIGERATOR JENN-AIR JFX2597AEM2 Removed icemaker and installed new icemaker/harness. Cycled unit and icemaker started to harvest. Unit is working as design.
Jesus C.
REFRIGERATOR MAYTAG M8RXEGMAB00 Customer states that unit is not cooling. Checked unit and removed evaporator cover. Found the cap tube iced up and not getting a full frost pattern. Checked compressor and it’s very hot. Ordered parts. ; ordrng 1 W10160407 (compressor) and 1 W10843121 (drier-tube)
Jesus C.
REFRIGERATOR KITCHENAID KRFF707ESS01 Removed drawers and evaporator cover. Removed all ice and replaced UI board. Assembled unit and tested. Unit is now working as design.
Jesus C.
REFIRGERATOR WHIRLPOOL WRS571CIHZ01 Customer states that unit is making noise. Checked unit and ran diagnostics. Ran test 3 and found the diffuser making noise. Also the icemaker valve is chattering when filling tray. Ordered diffuser.; ordrng 1 W11164593 (DIFFUSER)
James M.
MICROWAVE WHIRLPOOL WMH31017HW1 Replaced lamp holder and bulb. Tested unit and found it to be working as intended and customer approves.
James M.
RANGE JENN-AIR JGS8850BDQ Replaced igniters and tested unit. Unit now functioning as intended. Confirmed with Techline that whirlpool covered trip and diagnosis.
James M.
RANGE WHIRLPOOL WFG505M0BW2 "Found unit not able to ignite in oven. Replaced igniter and tested unit. Found shutoff switch on gas valve switched off. Flipped switch and unit now functioning as intended. ; used 1 12400035 (IGNITER,OVEN) from stock"
James M.
DISHWASHER KITCHENAID KDTE334GPS0 Found unit leaking from door due to over soaping. Instructed customer on soap usage. Tested unit and found it to be working as intended.
James M.
OVEN KITCHENAID KSGG700ESS1 Found unit with non operating console and display. Ordering new ; ordrng 1 W11029431 (panl-cntrl) and 1 WPW10603096 (cntrl-elec)
James M.
DISHWASHER KITCHENAID KUDL15FXSS5 "Replaced wire harness and tested unit. Unit now working as intended. No dents, dings, or blemishes on or around unit caused by tech."
James M.
REFRIGERATOR FRIGIDAIRE FFHT1814TW "Fund unit with evap fan making noise due to ice build up. Inspected unit and found produce in bags stacked up to air vent causing ice to form and block air ways. Defrosted unit with steamer and unit is functioning properly. No dents, dings, or blemishes on or around unit caused by tech."
James M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found unit with weak wash motor not washing dishes correctly. Ordering new sump assembly and drain pump. Also found error for heater dry circuit on control. Ordering new control; ordrng 1 W10876537 (drain pump) and 1 W11085683 (pump&motor) and 1 W11131683 (CNTRL ELECT)
James M.
COOKTOP KITCHENAID KCGS556ESS02 Customer had concerns about all igniters sparking on stovetop when lighting any burner. Tested unit and Explained burner and spark functions and customer is happy. Unit is working as intended.
James M.
M/W OTR JENN-AIR JMV8208CS2 "Replaced interlocks and switches. Tested unit and unit now functions as intended and customer approves. No dents, dings, or blemishes on or around unit."
James M.
OVEN GE JGBS66REK1SS Unit bake and broiler not lighting. Inspected unit and found wires to gas valve not fully seated. Reseated wires and tested unit. Found small evidence of melting on wire shield on connector. Removed melted plastic. Unit is now fully functional. And customer approves.
James M.
OVEN WHIRLPOOL JMW3430WS02 Found unit locking after usage. Checked settings and found auto lock setting active. Changed settings and unit now unlocks and customer is happy.
James M.
OVEN WHIRLPOOL KOCE500ESS Tested unit and recorded 3 high temp and 3 low temps for avg temp of 351.6. Unit is working as intended per Techline.
James M.
FREEZER MAYTAG MFI2665XEW5 "Defrosted unit and replaced old style drain with new style. Customer approves and pleased; used 1 W10619951 (TUBE DRAIN) from stock"
James M.
DISHWASHER KITCHENAID KDTE104ESS4 "Replaced hoses and clamps and tested unit. Unit not leaking at this time. No dents, dings, or blemishes on or around unit caused by tech."
James G.
OVEN MAYTAG MEW9627FW01 Replaced listed part Tested ok
James G.
MICROWAVE GE JVM7195SSK3SS Unit will heat for a short time then stops; ordrng 3 WB24X10103 (range micro switch)s and 1 WB27X10910 (trans h.v.) and 1 WB27X11079 (microwave magnetron) and 1 WB56X30166 (PANEL )
James G.
REFRIGERATOR GE PSF26MGWCWW Replaced listed part Tested ok