Customer stated that the unit stopped mid cycle. Found broken wire for drain pump. Fixed broken wire tested all works good at this time.

Found bad actuator causing cam to rub replaced actuator and cam tested unit washer is working per design job complete

"On arrival, customer states spring came up from front below, secured spring and tested unit functioning as designed"

"Found failed rollers, worn making noise, installed kit replacing bearings all tested good ; used 1 4392065 (Kit) from stock"

"Not turning on, replaced motor, blower wheel,and rollers kit tested unit working properly."

Tested unit found valve was bad replaced valve tested unit washer is filling agitating draining and spinning per design job complete

"JB out 4/8/24 Upon arrival found installer has used Thin Foil type ducting material. Recommend customer contact selling dealership to have installer return to replace the existing thin foil, ducting material with heavy aluminum or rigid galvanized, steel ducting material. Thin foil type ducting poses a potential risk for fire and possible loss of life.Customer states the dryer runs but no heat.Tested dryer in TIMED DRY cycle. Verified no heat. Inspected exhaust ducting vent hood found not restricted. Further inspection of dryer found installer had never opened the gas valve and therefore the burner did not heat the clothing. Open gas valve and tested dryer in time to dry cycle again with customer present. Verified unit now heats appropriately. no parts were needed or used. Only repair required was to open the gas supply shut off valve. No parts user needed. No charge to customer. Job complete."

"Found torn seal, replaced seal, unit is operating as designed"

"CX says the washer will not stop, had to removed power. Restored power ran test cycle, no error codes, found a bad capacitor. Replaced the cap restored power, ran a test for operation. Door lock is operational. Agitate, and spin operational. The unit is operational."

Customer stated that the unit is leaking water. Found customers drain is backing up causing the leak. Fixed loose agitator. Customer to have drain cleaned. Tested all works good at this time.

"Out of balance code. Not draining, drive belt broken. Install new drive belt, test cycle all perform properly.; used 1 Wh01x27538 (Drive belt) from stock"

"Cx stated oven is not coming on, cleaned and aligned spark electrode. Tested every step of the away as I re assembled unit. It is now working properly."

The under light is not coming on. I found that light bulb was not seated properly and was turning off randomly when light was on. I tightened light bulb in socket. All tests good.

Customer stated that the led light is out in fridge. Removed and replaced led module tested all works good at this time.

"F9E2 code, checked for clogged drain, found to be clear, reservoir was full, determined failed drain pump. Replaced pump all tested good"

Customer stated that the unit is leaking water. Found clogged air gap. Customer to have air gap cleaned. Fixed spray arm tested all works good at this time.

Replaced inverter all tested good

Customer stated that the freezer and the ice maker bin are not as cold and ice is melting. Removed and replaced evaporator fan motor tested all works good at this time.

"Not drying on sensor as good. Cx using timed dry. Checked unit and heats. Checked venting. Found cx has lint trip at end of vent with a water pipe in the way, weak airflow Removed lint trap and now ventilation is better but cx would require the louvered vent end. Refers to owners manual page 13. Checked unit now gas coils and igniter is working as designed. Cx instruct on use and care."

Installed the new agitator assembly washing machine OK

Found pieces of plastic inside the drain hose causing after to be restricted. Unit was not draining. Removed hose and removed all plastic pieces. Reconnected drain hose and tested all ok.

"Replaced thermal cut off, unit is operating as designed"

"No cooling in Evap, bad compressor and Evap.reroute for parts.; ordrng 1 W11580057 (Compressor asse) and 1 W11546692 (Evaporate) and 1 W11678305 (Cooling line)"

Unit need a bellow ; ordrng 1 WPW10237493 (Bellow)

Found pressure hose disconnected. Install pressure hose to main board. Unit fractions normal.; O-emld tckt

"Ones the unit is preheated , the unit wont ignite or turn back on , it trys multiple times but no, correcting issue by; ordrng 1 W10764654 (Bake burner) and 1 WPW10324262 (Igniter spark) and 1 W10919226 (Regulator) and 1 W11162730 (Spark DSI control board)"

Tech was assigned as a helper;

"Checked the unit the pump and motor asm dead , est to replace is $646.96 declined the est at this time , paid 145.00 trip charge paid by card ; ordrng 1 WPW10605057 (pump and motor assy)"

Unit not draining. I found broken wire at drain pump. Belt also making noise. Ordering harness and belt. Will take pics of mod on return. ; ordrng 1 WPW10006384 (drive belt) and 1 W11590868 (Harness)

Unit is making ice but not dispensing ice. I found broken castle coupler causing no auger movement. Ordering coupler and ice bucket. ; ordrng 1 WP2220458 (coupling) and 1 W11347840 (Ice bucket)

"Need work- found gasket not sealing to cabinet, found evaporator motor running slow- ordering parts for unit ; ordrng 1 W10861499 (Gasket) and 1 W11437914 (Thermistor)"

"Need more work- door ajar indicator is not working stays on all the time, switches are working, frost ice in freezer compartment as well- gasket need to be replaced- ordering part for unit. ; ordrng 1 W11636544 (Panel ui) and 1 W11224256 (Cntrl elec) and 1 W10407216 (Gasket)"

F3E3 present. Replaced lid lock. Unit is still unable to fill. I can fill in diagnostics but not a normal cycle. Ordering board and valve.; ordrng 1 W11481108 (Control) and 1 W11220230 (Valve assembly)

"Suspension worn out, reroute for parts; ordrng 1 W11130362 (Suspension)"

Replaced snubber and balance ring. Unit is still making a noise. Calling speed queen tomorrow ; schdld next appmnt for 4/9 TUE !

"Visual and physical inspection plus a functional test was performed without issue but, The Gas company had tagged the gas valve at the house source and informed consumer that he found 2leaks 1 at the valve (which he fixed), and 1 under the burners plate (but not specifically where). So in my attempt to find a more specific leak source, Ive tried to dismantling the burners plate but couldnt (see pictures why). So have tagged all parts related to current issues and informed customer about and also told her that parts and labor moving forward, would be out her pocket. She immediately declined and said shes contacting whirlpool for further help for this subsequent repair cost. That being said, we are not ordering any parts at this moment, instead well wait for either customer or whirlpool to reach out with next steps instructions. NOTE, Please take under consideration that most of this burners screws must be drilled out for replacement. (For proper labor fees.; ordrng 1 W10538763 (Manifold complete) and 1 W11028738 (Orifice n tube LF) and 1 W11050487 (Orifice n tube RF) and 1 W10514429 (Orifice n tube C) and 1 W11162117 (Orifice n tube LR) and 1 W11167099 (Orifice n tube RR) and 2 WPW10515455 (Burner head LF-RF)s and 2 WPW10515454 (Burner head LR n C)s and 1 WPW10515453 (Burner head RR) and 10 WP3368921 (Burners screws)s and 1 W11628651 (Gas tube Reg to Mani)"

"Pressure sensor error and out of balance. Suspension worn out Leaking water from Gearcase. Ordering control board, suspension. Gearcase and auger. ; ordrng 1 WH03X34937 (Gearcase) and 2 WH16X26911 (Suspension)s and 2 WH16X26910 (Suspension)s and 1 WH43X34257 (Agitator) and 1 WH43X31240 (Auger) and 1 WH22X37220 (Control board)"

Cleaned igniter and cleaned ground connections. Stops trying to ignite after 20 minutes. Ordered igniter.; ordrng 1 W11162730 (Spark module)

Failed UI only some buttons respond ; used 1 W11505225 (Ui) from stock

"No cooling in Evap, bad compressor and Evap.reroute for parts.; ordrng 1 W11580057 (Compressor asse) and 1 W11546692 (Evaporate) and 1 W11678305 (Cooling line)"

"Faulty tun ring, order part number W11590590 Tub ring.Rob with tech line,SR# 7738845292; ordrng 1 W11590590 (Tub ring)"

"F2E1, F0E3, F7E9, F6E3 error codes present in unit,overloading, faulty Control board and UI panel, order W11478525 UI, W11510463 Control board and Tub ring W11590590Garret with tech line.; ordrng 1 W11478525 (UI-Panel) and 1 W11510463 (Control Board) and 1 W11590590 (Tub ring)"

LED rework Special Project S191AQ.; ordrng 1 W11683243 (LED kit)

Customer stat3d that the unit makes a grinding noise when washing. Ordering gear case cam kit and actuator in stock.; ordrng 1 W11454734 (Gear case) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator)

Customer stated that the door catch is broken. Ordering door catch please collect from landlord.; ordrng 1 W11240283 (catch)

Customer stated that the refrigerator is leaking water found drip pan and evaporator is clogged causing ice to build up in the freezer. Also door seals are not sealing properly ordering all three door seals not in stock.; ordrng 1 WPW10443321 (gasket-fip) and 2 W11396037 (Door seal)s

Customer stated that the dispenser door is not opening during the cycle. Ordering dispenser in stock.; ordrng 1 W11412300 (Dispenser)

Limited testing Cx u installed unit. Found errro code f8 e1. Pressure hose looks ok. Ordering. Inlet valve and control; ordrng 1 W11101098 (Main control) and 1 W11101906 (Inlet water assembly)

Found gasket off front lip. Retainer missing. Ordering part; ordrng 1 WH05X29663 (Basket clamp)

"No heat, found broken igniter. Ordering part.; ordrng 1 WE04X25996 (Igniter)"

The CX says the unit is not staying is place while spinning. The unit has a load inside. The tub hits the sides. The water fills slowly no clogs. Wash feet glazed ; ordrng 1 W11217817 (Suspension) and 1 W11213957 (Level feet) and 1 W11038689 (Inlet)

Cam continues to break and belt slips off pulley this is the third time this had happened. Called techline they recommend that I replace the gearcase. File number 7738848723.; ordrng 1 W10721967 (Cam) and 1 W11454738 (Gearcase) and 1 W11213879 (Belt) and 1 W10528947 (Hub) and 1 W10772621 (Screw) and 1 W11158175 (Cam agitate)

File 7738847986. Found the igniter sparking and gas comes out but not igniting reliably. Sometimes will ignite on the first spark and sometimes will not ignite and will need to go though its cool down period. Called techline and they want me to replace bake igniter I will also replace the bake burner.; ordrng 1 W10764654 (Bake burner) and 1 WPW10324262 (Igniter)

"Unit not making ice. I found frozen over fill tube to ice maker causing no ice. Ordering ice maker, fill tube heater and use interface for programming. ; rqstng P&A on 1 W11087201 (heater) and 1 W11636544 (Cntrl elec)"

Found pump is not pushing water with any pressure and control is bad ordering new ; ordrng 1 WPW10591570 (Pump and motor assembly) and 1 W11225084 (Control)

Put RC thermistor in ice water for 10 minutes-8.67K ohms. Replaced HV control. RC door squeaking. R & R RC door. Lubed bottom hinge and cams with silicone grease. RC door is opening and closing properly at this time. Installed data loggers in RC and FC. Reschedule to pick up data loggers.; schdld next appmnt for 4/13 SAT 8-10

Replaced air filter.

Found the rear of the tub ring stuck underneath the back panel area. Unit must of had a severe out of balance load. Unstuck the tub ring. Tested unit in diagnostic cycle all ok. Verified the suspension and the hub are tight no loose play. Leveled the washer unit was leaning forward. Unit ok

Error code f7e1 tachometer. Drive belt off cam. Install drive belt ran diagnostic test. All perform to factory specifications.

"Customer had the unit off , unable to find an issue at this time informed customer without the unit on and doing the noises theres no other way to properly diagnose rescheduling for next Friday. Hopefully itll do it by then.; schdld next appmnt for 4/12 FRI !"

Broke my drill bits for the slider.soudo for Monday ; schdld next appmnt for 4/8 MON !

Replaced control board.washer now working properly.

Replaced water valve.fridge now working properly.

"PLEASE ALLOW JOB COUNT OF 3 ON RETURN VISITJB out 4/6/24.Customer states washing machine does not wash clothing and makes an unusual clicking sound .Upon arrival, tested washer and normal cycle. Verified unit attempts to agitate, but does not. It makes a loud clicking sound during wash portion of cycle. inspected underneath unit and found failed shift actuator. Install replacement shift actuator W10913953 from truck stock. Reassembled unit. Tested again in normal cycle. Found unit still not agitating and making loud clicking sound. Ordering replacement. Gearcase transmission, assembly and cam/splutch kit. Please allow job count of three on return visit. ; ordrng 1 W10721967 (CAM/SPLUTCH KIT) and 1 W11454372 (GEARCASE TRANSMISSION), used 1 W10913953 ( SHIFT ACTUATOR) from stock"

Fan blade is warped and frozen up will not spin on new fan motor. Will order component needed. ; ordrng 1 WR60X10204 (Blade)

Voltage to Evap fan motor but will not engage. Ordering component needed. ; ordrng 1 W11578030 (Fan motor) and 1 WP67006337 (Blade)

Installed new components. All ops now working as designed.

"Removed and replaced burner assembly, used skid plate. Tested ops no leaks and no damage by tech."

Replaced evap fan all tested good

"Noise on final spin, slider not engaging. Install slider ran test cycle all cycles ok."

Un balanced load. Cx stated previously machine same issue. Adjust legs to lvl unit . 0-9 error code.

Unit need an igniter; ordrng 1 W11590294 (Igniter)

"Unit need fill tube, leaking from there; ordrng 1 W11181718 (Fill tube)"

"Cx states u it going off balance, found unit rocking corner to corner. Leveled u it and tested, unit functions as designed."

"Gasket between door and bucket came off allowing for air leaks, reinstalled gasket tested good"

Unit just sensing and then going to done. I found that the slider separated and damaged rotor. Ordering slider and rotor. ; ordrng 1 W10734521 (slider) and 1 W10915701 (rotor)

F0E5 present. Cx states that they havent been able to get the machine to spin without banging around. Unit has been ending cycles early because of the OOB issue and not spinning clothes out completely. I found that the basket was loosely fastened to the transmission causing excessive movement during the spin. I tightened the basket nut and retested. Unit is spinning better now. I also share some tips with cx for getting the best performance. Unit is working as designed.

Fixed- found gasket to be detaching/ removed bad one and then installed new one ( gasket) job complete

Retainer not holding adjustable splines. I replaced retainer. Tested unit. All tests good.

Unit has noisy damper, replaced damper control and tested unit functions as designed

Unit not washing dishes. I found voltage to wash motor but motor not running. Failed wash motor. Removed and replaced sump assy. Tested unit. All tests good. ; saved tckt

"Interlock switches have carbon buildup curing poor connection and microwave not to start or heat up. Interlock switches were reimposed and replaced. Unit passed Al, test unit is working as intended."

"Unit is freezing food on top shelf, not making ice and moisture is collecting on top of freezer gasket between RC doors and gasket. I found that the food was freezing due to vents being blocked with food. Unit not making ice due to a frozen fill tube at ice maker. All gaskets are sealing and I need to call tech line to determine what is causing moisture since I see no reason as to why its happening. ; ordrng 1 W11087201 (heater) and 1 W10806457 (rail-mulln)"

Customer stated that the dryer is taking too long to dry. Ran unit on time dry cycle found unit is cycling properly. Customers also using quick And clever to use normal cycle and have vent cleaned. Fixed loose baffle. Tested all works good at this time.

Washer hoses obstructed with dog hair.disassembled washer and removed dog hair and all obstructions.

Installed new strike. All ops now working as designed.

"I found the unit with a shorted UI key, f2e1, stuck key, gave customer the estimate, they will call if they decide to repair , ; ordrng 1 W11236899 (UI control board)"

"Removed and replaced console, unit now working properly"

Customer stated that the dishwasher will not work is flashing error code. Found air code for communication air between main control and user interface. Ordering user interface and main control. Need to get approval from landlord.; ordrng 1 5304520552 (Control) and 1 5304520582 (Console)

JB out 4/6/24.Arrived at customers house. Opened box in presence of our customer. Customer pointed out a smallding on the Left side of the face of the panel and a small scratch as well.REORDERING PART; ordrng 1 W11620706 (CONTROL PANEL black and stainless steel)

JB out 4/6/24Customer states in auto dry cycle timer dial does not advance and will run for hours and hours. Upon arrival tested dryer in time to dry cycle. Verified timer does advance. Tested again an auto dry cycle with no clothing. Verified timer will not advance. Further inspection reveals timer contacts between T and X are not making contact and not sending 120 V to the motor in the auto dry cycle. Order replacement timer at no charge to customer covered by the manufacture warranty. ; ordrng 1 WPW10436302 (Timer)

Damper is knocking and needs to be replaced.; ordrng 1 WPW10479155 (Damper)

Replaced control ran test cycle all tested good

Compressor shorted out burnt capacitor and starter. Parts on order follow up required. ; ordrng 1 5303305677 (Drier) and 1 297286803 (Capacitor) and 1 297259515 (Starter) and 1 240550948 (Compressor)

Complaint dispenser doesnt work. Found dispenser not working Removed and replaced with new one. Tested now working as designed.

Visual and physical inspection was conducted and when tried functional testing the error code came back immediately.Proceeded to check harness from panel to controller and connections where tight and no signs of physical damage was observed. Replacing the console recommended.; ordrng 1 W10713605 (Control panel)

Unit not completing cycle. Belt slipped. Needs belt. ; ordrng 1 WE12X27300 (Belt)

"Need more work- need to replace lower harness it has a short, causing intermittent issues- ordering parts for unit. ; ordrng 1 W11643701 (Lower harness)"

Customer stated that unit is not cooling. Found evaporator is frozen over. Ordering heater kit thermistor and harness not in stock. Customer to defrost unit.; ordrng 1 W11567493 (Heater) and 1 W11566892 (Harness) and 1 WPW10384183 (thermistor)

the drum seal came off drum. Ordering drum not in stock.; ordrng 1 WE21X29764 (Drum)