Local Reviews
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Raymond H.
kitchenaid range KFGG500ESS2 Upon arrival unit had been installed and customer didn’t know what the message was. Couldn’t get cooktop to work. Inspected and found this was initial startup. Instructed on proper use and care. Unit functions as designed.
Raymond H.
whirlpool refrigerator KRFC300ESS01 unit had water on the door heater and liner separation. Used adhesive to seal liner, also found not using humidity control. Instructed on proper use and care of unit.; used 1 8201711 (food grade adhesive)
Raymond H.
whirlpool refrigerator KRFC300ESS01 Upon arrival unit had water on the door heater and liner separation. Used adhesive to seal liner, also found customer not using humidity control. Instructed customer on proper use and care of unit.; used 1 8201711 (food grade adhesive)
Raymond H.
WHIRLPOL DISHWASHER KDTE334GPS0 Upon arrival customer complaint was unit not drying and still wet. Found customer not using rinse aid, they just ran a normal wash and expect it to be completely dry. Instructed csutomer on proper use and care of unit. Unit functions as designed at time of service.;
Dane K.
KITCHENAID REFRIGERATOR KRFF507ESS Upon arrival the unit was making horrible noise. Found evaporator a solid block of ice and evaporator fan blade was hitting ice making noise. Unit needs new fan with harness; ordrng 1 W10633627 (motor-evap) Removed and replace harness and fan and defrosted and tested unit. Unit functions normal now
Dane K.
GE REFRIGERATOR GFE28HGHBB Upon arrival the unit would not dispense water. Refrigerator water filter control board shorted out and thought there was no filter. Removed and replaced control board and tested unit. Unit functions normal; used 1 WR55X23345 (FILTER BOARD)
Dane K.
FRIGIDAIRE REFRIGERATOR FFSS2614QE Upon arrival the water valve would not close. Water poured into freezer from icemaker feel to constantly sorting out the icemaker. Removed and replaced ice maker and water valve and tested unit. Unit functions normal now
Dane K.
maytag washer MVWB850YW1 Upon arrival the unit was loud in the spin cycle. Found main bearing with metal to metal grinding. Unit needs new bearings; rqstng P&A on 1 w10435302 (bearing) Remove and replace bearing and tested unit. Unit functions normal now;
Dane K.
FRIGIDAIRE REFRIGERATOR FFHS2611LB pon arrival unit was not making ice. Icemaker was getting proper voltage but would not harvest one manually advance. Removed and replaced ice maker and tested unit. Unit functions normal now; used 1 241798231 (ICEMAKER) from stock, Job Cmpltd,
Dane K.
ge washer GLWN2800DWS All I defecation stickers removed. No way to verify and model or serial. Do not service
Dane K.
frigidare refrigerator FFHT2021QW2 customer stated unit not working. Unit is completely dead. Pulled unit and getting voltage at wall and harness. No lights or fans. Control is burnt. Needs control assembly ; ordrng 1 5303918671 (control box) Installed control and tested unit. Unit functions normal now; Job Cmpltd
Dane K.
whirlpool oven WGE745C0FS00 Upon arrival the unit was dead. Only cooktop would work. Removed and replaced control and tested unit . Unit functions normal now
Dane K.
whirlpool refrigerator WRX988SIBM03 Upon arrival the dispenser was dripping. Water valve was seeping. Removed and replaced valve and tested unit unit functions normal now
George Y.
whirlpool dishwasher KDTE334GBS0 Installed new rails tested check out ok complete. No dents or dings cause by tech.; Job Completed
George Y.
kitchenaid refrigerator KRFF305EWH00 Found refrigerator small gap center top reheated sealing checking ok complete. No dents or dings cause by tech
George Y.
kitchenaid microwave KMHC319ESS3 Found microhood completely dead found bad door switches and fuse replace parts tested check out ok complete . No dents or dings cause by tech.
George Y.
jennair refrigerator JFC2290VEP8 Found refrigerator leking freezer door area found drain plug plug clear out retested check out ok complete. No dents or dings cause by tech.; Job completed
George Y.
whirlpool washer WTW5000DW1 Found washer checking ok customer instruct how much detergent is being use set diagnostics no error complete. No dents or dings cause by tech. ; Job Completed!
Kenneth M.
WHIRLPOOL WASHER MVWB835DW3 Found unit making clicking noise from latch. Clicking noise and coding out. Found plastic tag tab stuck in latch not allowing latch to fully retract in on unlock. Removed tag tab and tested unit. Unit is now working properly. Customer approves unction at this time. No dents dings or blemishes on or around unit caused by technician
Kenneth M.
WHIRLPOOL DISHWASHER KDTM354DSS5 Found unit with no power due to wires at junction box loose. Secured wire nuts and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Enrique R.
WHIRLPOOL WASHER WTW5000DW1 unit not draining . In diagnostics , found f9e1= long drain and f0e2=oversuds . I found the house drain pipe is clogged, water backing up , therefore not draining all the water out . Found no mechanical problem . The customer needed instructions . No leaks
Enrique R.
WHIRLPOOL DRYER WGD7500GC0 Inspected a whirlpool dryer . Customer complaining , the door not staying closed . I installed new strike and catch . All functions checked normal at time of service .
Ethan S.
whirlpool dishwasher KDFE104DBL5 door gasket did come out reinstalled tested test checked dog job complete ; Job Cmpltd,
Ethan S.
Upon arriving to the customers home customer stated that the unit would not drive it would turn on tested wall outlet found at the wall did not have 240 V I did let customer know that the unit will run but will not heat if it does not have correct voltage is needing to contact electrician job is complete; Job Cmpltd
Ethan S.
whirlpool washer WTW8900BC Upon arriving to the customers home customer stated that the unit was wobbly and not on balance customers unit is balanced properly and level the customer is just overloading unit and making unit work extra hard and slamming against the other unit the suspension rods are perfectly fine nothing is wrong with suspension rods needing to document with trade partners on proper.
Ethan S.
whirlpool dryer WED8900BC Upon arriving to the customers home customer stated that the dryer was making a noise I did not find any noise whatsoever on unit checked unit thoroughly customer is did have a load of laundry inside of unit when I got there unit cycled for about 45 minutes and I did not hear noise unit functioning properly I did install dryer repair kit because Will was a little worn out job complete; used 1 4392067 (DRYER REPAIR KIT)
Chris M.
frigidaire freezer LFFH20F3QWC Customers issue is that their freezer in the garage was leaking water onto the concrete. Upon arrival I checked drain pan inside freezer To make sure it was not plugged which it wasn’t. I then pulled freezer away from wall to access drain hose and drain pan. I found post to be plugged was some sort a rapper or paper. Anyways I cleared drain hose poured water down drain pan to make sure it flows properly without it leaking. Everything checks out good also tighten the handle on the freezer door for customer to. Job complete
Chris M.
FRIGIDAIRE REFRIGERATOR LFHB2741PFBA On return visit today I replaced Dispenser module. Installed new one in tested everything checks out good.Job complete; Job Completed
Chris M.
FRIGIDAIRE REFRIGERATOR LFHB2741PFBA Customers issue is that water is leaking out from ice dispenser on the floor. I first checked to make sure I have proper temperature inside air handler. I then checked to make sure ice maker was functioning properly and also fill valve was not overflowing. That all checked out good. Then noticed that when I hit the paddle to dispense ice it would retract really quick and not seal properly allowing warm air to go up into ice container causing condensation and ice to melt. Ordering new module will return on Friday 1 to 4; ordrng 1 242270102 (module),On return visit today I replaced Dispenser module. Installed new one in tested everything checks out good.Job complete;
Cher .
MAYTAG WASHER MAV9600EWW Customer had concerns about washer making noise While spinning and agitating. I cycled washer on ran through multiple test everything checked out good. The wash machines like 30 years old so for being so old the little noise she’s hearing is normal. Job complete.
Chris M.
whirlpool dryer DG482 Customer just wanted me to check Dryer for proper function since unit is so old. I pulled dryer away from wall clean lint out of dryer hose I then cycled dryer on. Gas valve turned on flame ignited everything tested good. Job complete.
William L.
WHIRLPOOL OVEN WOD93EC0AS01 Found upper oven outer glass broken, ordered glass outer door skin. ordrng 1 W10577911 (oven door glass), Removed old door, swapped over hinge assembly & handle. Replaced outer door glass assembly, re-installed oven door, tested ok
William L.
whirlpool washer WTW4816FW1 Found codes for latch lock down & red light on control not lighting lighting on control, order control board and latch assembly; ordrng 1 W10838613 (lid lock assembly) and 1 W11124783 (MAIN CONTROL), Replaced latch assembly, clear all codess , ran self diagnostics , re- checked for codes, no codes found, unit operating as designed.
William L.
whirlpool refrigerator WRS325SDHZ01 Found doors out of adjustment, Adjusted leveling on unit, adjusted right door height, customer approved door adjustment; Job Completed
William L.
AMANA WASHER NTW4516FW1 Replaced latch, main control & strick, recaled Unit, ran self diagnostics, ran spin test, unit operating as designed, checked voltage in low speed spin, found splutch noise, checked voltage to unit, unit has a 2 volt drop while in low speed spin 124.5v to 122.5 v, customer claims unit didn’t have this problem before control was replaced. On going power issues new home development, referred customer to whirlpool customer care.
Cesar H.
frigidaire refrigerator FFHS2611LBRA Failed ice maker over fills causing water to spill down in to ice bucket. Water pressure in home tested good at 68 psi replaced ice maker and tested all checked good ; Job Cmpltd,
Cesar H.
whirlpool washer WTW8540BW0 Splines on drive shaft are stripped causing damage to hub routed for hub will install bearing kit on return to replace drive shaft ; ordrng 1 W10820039 (hub), , Installed kit and hub unit tested good ; Job Cmpltd
Cesar H.
whirlpool oven GBD309PVS02 , Lower oven door has bad hinges springs are worn WP9760574 $42.64 , WP9760573 $42.82, WP4449259 $69.30 tax $11.61; ordrng 1 WP4449259 (glass-door) and 1 WP9760573 (hinge-door) and 1 WP9760574 (hinge-door), , Replace glass and hinges tested good ; Job Cmpltd
Cesar H.
frigidaire microwave oven FPBM3077RFB Stainless steel separating from frame and catching on cabinet routed for new door ; ordrng 1 5304504071 (door assembly), Replaced door unit tested good.
Isidore A.
kitchenaid refrigerator KUDF204ESB00 Found cabinet bent at divider between refrigerator and freezer sections determined not repairable to big of a gap freezer not always engaging light switch or light switch would time out, customer to be advised that whirlpool well call with replacement information.; Job Completed.
Isidore A.
whirlpool washer WFW92HEFW0 Found f1e1 error communication fault code verified and f8e3 overflow verified over suds customer instruct setting on detergent for both concentration 4x and water hardness to soft; Job Completed
Isidore A.
whirlpool washer WFW92HEFW0 Found console W10911023 has 5vdc not responding no leds, part ordered; ordrng 1 W10911023 (panel-cntl 209.74 134.70), , Remove top and control panels, installed new user interface. Test and cleared codes, ok washer machine working at this time.
Steven W.
maytag dryer MGDB850WQ0 Ran diagnostics. No error codes . Ran moisture sensor test- passed. Ran normal cycle. Dryer is working properly. Unit is shutting off properly at this time. EST 347.07 for control, blower belt( cracked ) Complete
Steven W.
whirlpool washer WFW7590FW0 Ran diagnostics. No error codes. Ran auto test cycle- passed. Fills, washes, drains, rinses,& spins properly. Using too much detergent. Advised to use to “1” level on HE liquid detergent cap.
Steven W.
amana washer NTW4605EW0 Ran diagnostics. Had f5e1 error code. Cleared error code. Replaced broken lid strike. Ran calibration, auto test cycle- passed. Fills, agitates, drains, rinses,& spins properly. Complete
Steven W.
amana dryer NED4655EW1 Found one side of line dead. Removed and replaced parts listed. Reset circuit breaker. Dryer is heating properly at this time. Needs vent hood replaced. Advised to call contractor. May need new circuit breaker installed by an electrician. Complete
Tyler F.
whirlpool range WGD5000D Dryer door is popping open during cycle. Removed and replaced door catch and strike. Tested all works good at this time.; used 1 279570 (CATCH DOOR DRYER)W
Tyler F.
kitchenaid refrigerator KRFC302EBS00 There is frosting inside the freezer and door alarm is going off. Found door seal for freezer is not making contact with cabinet. Heat treated door seal and checked all switches. All works good at this time.
Tyler F.
AMANA DRYER NGD4655EW2 Unit is not drying the clothes. Checked vent and cycled dryer. Dryer is cycling fine and temps are within range. Instruct customer on how the unit works and how different items dry at different rates. All works good at this time.;
Tyler F.
MAYTAG REFRIGERATOR MSF25D4MDM01 Unit is a no cool. Removed and replaced compressor, evaporator and dryer. Vacuumed system and charged with Freon. Found sludge coming out of a cabinet. When charged system Freon is blowing out of the cabinet back wall. Sealed system leak is in the cabinet and cannot be repaired. Unit is unrepairable. Bill out for double sealed system.; used 6 134A (REFRIGERANT ), and 1 AF1200 (TUBE EXTENSION)
Tyler F.
kitchenaid refrigerator KRFC604FSS00 unit is not cooling. Found evaporator is frozen over. Ordering control and cover per service pointer. Customer to defrost unit 48 hours with doors open.; ordrng 1 W10789113 (cntrl-elec), 194.38(208.95), 1 W10865106 (cover-evap), Found evaporator is frozen over. Removed and replaced control and cover per service pointer tested all works good at this time.
Danny G.
whirlpool refrigerator WRT541SZDW00 Found refrigerator leaking into fresh food compartment, found drain iced up cleared drain adjusted drain pan tested all OK call completed.
Daniel P.
whirlpool refrigerator WRS325FDAW04 Found fresh food not cooling enough, found supply air duct door stuck removed and corrected tested checks OK call completed.
Daniel P.
kitchenaid microwave KMHC319ESS0 Found microwave dead found open cavity thermostat, had to drop microwave , replaced and tested checks ok call completed .; used 1 W10654514 (THRNST-FIX)
Daniel P.
WHIRLPOOL MICROWAVE WMH76719CS2 Found microwave dead , found open fuse , caused by shorted switches and broken interlocks replaced all 3 micro switches, fuse and interlocks call completed. Autho for parts WG4P2G4EP1 Customer to pay trip $115 and $30 labor call completed.; used 1 W10138793 (FUSE), 3 W10727360 (MICROSWITCH), 1 WP8206419 (INTERLOCK), and 1 WPW10156813 (INTERLOCK)
Daniel P.
WHIRLPOOL WASHER WGT3300XQ3 Washing machine water level switch not working verified medium size load selection not working needs pressure switch will order estimate approved by maintenance supervisor Dan.; ordrng 1 WPW10544357 (switch-cyc), washing machine water level switch not working verified medium size load selection not working needs , installed new load size switch tested checks ok call completed.
Kevin M.
whirlpool refrigerator WRX735SDHV00 Freezer had frost everywhere in freezer. I defrosted the ice and tested rails and door gaskets. All tests good. Instruct customer on making sure door gets shut all the way to prevent this issue from happening again.
Kevin M.
WHIRLPOOL DISHWASHER WDF520PADM7 Unit not washing. I found voltage to wash pump but wash pump not coming on. Failed motor/sump assy. Ordering part. ; ordrng 1 W11025157 (pump&motor), Unit not washing. I found voltage to wash pump but wash pump not coming on. Removed and replaced sump and motor assy. Tested unit. All tests good.
Kevin M.
MAYTAG WASHER MVWC565FW1 Customer concerned with wash performance. Customer described fabric softener stains. I found loose agitator which could be causing early release of softener. I tightened agitator and gave tips on softener use. I recalibrated main control and tested. All tests good
Kevin M.
roper dryer RGD4516FW0 Unit not heating. I found gas to gas valve but gas valve, coils working but plungers not opening. Failed gas valve. Ordering gas valve assy. ; ordrng 1 W10823508 (burner-gas), Unit not heating. I found gas to gas valve but gas valve, coils working but plungers not opening. Failed gas valve. Removed and replaced gas valve assy. Tested unit. All tests good.
Hector Z.
whirlpool dryer WGD5000DW3 Customer complaints of dryer not heating. Checked unit and found open gas valve coil. Customer requesting morning service they leaving town; ordrng 1 WPW10328463 (coil-valve) Replaced thermal fuse and coils. Tested ok; Job Completed.
Michael M.
kitchenaid range KSGB900ESS2 NOT A RECALL Unit was not installed when repair was made, house was under construction.Customer states oven door is crooked and rubs when opens.Unit was not in this condition when tech left after repair.Tech opened oven and found card board boxes stuffed into cavity. Removed boxes and oven door operates as intended and is no longer crooked. Unit ops as intended. Job complete.
Michael M.
KITCHENAID REFRIGERATOR KRFF300ESS01 Customer states drawer is broken on new unit.Tech found lower drawer does not roll easy. Right side rail is broken.Removed and replaced right side drawer rail. Drawer now slides easily open and close. Unit ops as intended job complete; Job Completed
Michael M.
KITCHENAID DISHWASHER KDTE234GPS0 Game show prize damaged during shopping. Control is damaged.Manufacturer has shipped completed a new stainless door skin. Completed still needs black control assembly W11165148. Door needs to be installed on arrival. ordrng 1 W11165148 (CONSOLE CONTROL), Removed damaged front panel and control. Installed new stainless door wrap and swapped over all parts to new door. Installed door and control. Unit door now opens and closes with no issues and looks ready to be installed. Unit not tested due to physical damage to control and outer door wrap. And unit is located in the middle of a warehouse with no access to hook ups. Job complete.
Patrick C.
WHIRLPOOL REFRIGERATOR WRX986SIHV00 Found the unit having issues with the units ice maker not making ice properly and moisture and ice build up in fridge. Ice box fan no ops running really low. Ice not maintaining in the bucket. Melts fast. Needs ice maker and ice box fan. Also needs new adapter for moisture and ice build up I the fresh food section. Also lights not working. Intermittent ops. Needs new board to fix that per service pointer W11218221; ordrng 1 W10612142 (adapter) and 1 W10830288 (cntrl-elec) and 1 W10846539 (ICE BOX FAN), s Removed and replaced parts tested unit all ops. Checked good ; Job Completed
Patrick C.
WHIRLPOOL REFRIGERATOR W5TXEWFWQ01 Customer having issues with the unit freezing the food in the fridge section. Fridge running for long periods of time. Needs new thermostat. Removed and replaced and advised to keep food in fridge away from vent ; Job Completed. used 1 WPW10567140 (THERMOSTAT)
Patrick C.
kitchenaid dishwasher KDPE334GBS0 Found the customer having issues with the unit not drying properly. Checked blower and it isn’t coming on in test mode. Need to order. Also filled up rinse aid that wasn’t the main problem though ; ordrng 1 W11228135 (VENT), Removed and replaced fan. Tested unit all ops checked good ; Job Cmpltd
Raymond H.
kitchenaid dishwashwer KUDE70FXSS5 Upon arrival Customer complaint was jet dry would not fill in the dispenser, Inspected and found that dispenser was bad, replace dispenser and filled dispenser with jet dry. Customer also wanted dishwasher real level due to prior issue of it being installed incorrectly, informed Customer warranty does not cover this type of labor. Quoted Customer for repair Customer approved level unit and tested unit worked as a design, Customer had countertop installed with a piece of plywood pushing on tub informed Customer a Carpenter had to take care of that repair, unit operating as designed. Customer then refused to pay and her son started yelling at Andrew. We left. Customer owes 115 for quoted and approved labor; Job Complete
Raymond H.
whirlpool washer WTW7000DW0 Upon arrival cx complaint was unit not working. Found console not responding. Replaced console and tested unit functions as designed.; Job Cmpltd
Billy J.
MAYTAG WASHER MVWC415EW2 Upon arrival customer states making a noise unit sounds completely normal again will guess at this since we have no techline removed and replaced gearcase tested this gearcase sounds terrible it’s defective customer will not have a unit now customer requested me to install old gearcase I stated no requesting extra labor since gearcase needs to be replaced again not my fault I got a bad part customer is unhappy since they don’t have washer now w11035747 W10832724 W10721967 W10528947 ordrng 1 W10528947 (drive hub kit),1 W10721967 (drive pulley)1 W10832724 (drive motor),1 W11035747 (gearcase), upon arrival removed and replaced all parts listed retested job complete.
Billy J.
MAYTAG DRYER MGDX655DW2 Upon arrival cx stated they would run timed dry for about 30 minutes and unit would still be running 3 hours later found unit had bad timer removed and replaced retested job complete
Billy J.
MAYTAG WASHER MVWB880BW0 W10435302 w10853723 105.51 104.31 apon arrival removed and replaced bearing and valve retested job complete no leaks dings or scratches at this time on unit found leak at main valve at home instructed cuatomer to call plumber or replace himself job complete; used 1 W10435302 (BEARING)
Bryan D.
jennair refrigerator JS48NXFXDE01 Upon arrival cx complaint was no ice. Tested and found ice maker not cycling, replaced ice maker and tested, ice maker cycles but no actuation from water valve. Needs valve. ; ordrng 1 WP2307650 (valve-inlt), Upon arrival cx states no ice production. Jumped ice maker. I maker cycled but did not fill. Inspected unit. Removed water line and no water was coming from hose. Dropped the fridge pulled fridge out and found that the water line was linked behind the unit. Removed kink and instantly ice maker filled with water. Reinstalled built in. Unit now functioning properly. No dents dings or scratches caused by tech. Please request double labor. Had to uninstall and reinstall built in fridge ; Job Cmpltd
Bryan D.
whirlpool washer WTW5000DW0 Customer stated they canceled appointment. No service needed said we were expensive. ; Job Completed
Bryan D.
whirlpool refrigerator WRT541SZDW00 Upon arrival customer states water in dripping from freezer onto top shelves of fridge. Found evap cover with ice. Evap motor is not running. Ordering evap motor and upgraded blade; ordrng 1 WP2163777 (blade-fan) and 1 WP2315539 (motor-evap), Removed and replaced evap motor and fan blade. Unit now functioning as designed. No dents dings or scratches caused by tech. ; Job Completed
Bryan D.
kitchenaid dishwasher KUDS35FXSS4 Replace old adjuster with new metal kit. Tested unit. Unit functioning as designed. Customer approves repair at this time. No dents dings or scratches caused by tech.
Bryan D.
kitchenaid refrigerator KSC24C8EYY02 Upon arrival cx states fridge is cooling fine. Fridge just drips Nd burps from water dispenser and snack drawer inside of fridge is broken. Inspected dispenser informed cx that a few drips and the burp was just air in line. Cleared air dispenser functioning as designed. Ordering cx a snow drawer. Rescheduled cx for 8/21 ; ordrng 1 WPW10542037 (pan-snack),
Bryan D.
KITCHENAID DISHWASHER KUDE48FXBL upon arrival customer states hearing clicking during drain cycle. Removed drain up found coin inside drIn pump. Removed coin and reinstalled drain pump. Tested unit. Unit functions as designed. Customer approves repair At this time. No dents dings or scratches caused by tech
Dane K.
WHIRLPOOL REFRIGERATOR MFX2876DRM02 , Upon arrival the fresh food was not cooling. Found fresh food defrost sensor shorted. Removed and replaced sensor and defrosted evap. Unit functions normal now.; Job Cmpltd. used a W11087438 (Motor Evap)and a WPW10389152 (SUPPORT)
Dane K.
GE DRYER GTD42GASJWW pon arrival unit was making a scraping noise while it was running. Found the blower wheel not properly secured onto motor shaft causing it to rub and scrape against the housing. Remove front panel and top and secured blower wheel. Reassembled machine and tested unit. Unit functions normal now; Job Cmpltd
Dane K.
WHIRLPOOL MWASHER GHW9200LQ0 Upon arrival the unit would not drain. Drain pump was making an awful noise and would not pump out the water. Found broken impeller blade inside drain pump. Removed and replaced drain pump and tested unit. Unit functions normal now used 280187 (PUMP-WATER)
Dane K.
FRIGIDAIRE REFRIGERATOR LFSS2612TF pon arrival the unit was not making ice. Found icemaker fill tube frozen and caused the icemaker motor to burn out. Fill tube was frozen due to faulty Silla Noyd on water valve. Removed and replaced water valve and icemaker and tested unit. Unit functions normal now; Job Completed
Dane K.
MAYUTAG DRYER MGD6000XW Upon arrival the dryer was squeaking. Found rollers and pulley is faulty. Removed and replaced all parts and dryer repair kit and tested unit. Unit functions normal now; Job Completed
Dane K.
MAYTAG WASHER MVWC425BW0 Upon arrival the unit with bang in the spin cycle. Tested suspension and suspension failed test. Removed and replaced suspension W10780044 (SUSPENSION) and tested unit. Unit functions normal now JOB COMPLETED
Chris M.
FRIGIDAIRE FREEZER FGHC2331PFAA Customers Issue is water was overflowing from the ice maker going down back wall and then icing up drain pan. Causing multiple issues. Found icemaker heater not Functioning there for water was spilling onto frozen ice and dripping down the back wall. Also pulled back panel off inside the freezer Deice the drain pan so water can properly drain. Tested all functions everything checks out good. Job complete;
Chris M.
kitchenaid refrigerator KRMF706ESS01 On today’s visit replaced main control board in back of unit.Tested for proper function Everything checked out. Job complete
Chris M.
kitchenaid refrigerator KRMF706ESS01 On today’s visit replaced main control board in back of unit.Tested for proper function Everything checked out. Job complete WPW10675033 (control)
Chris M.
KITCHENAID REFRIGERATOR KRFC704FPS00 On today’s visit first deiced Coil then removed and installed new evap cover with fan and thermistor. Also replaced control board in back of unit Due to not having the correct Up to date version.Reinstall all shelves and paneling. Then power and refrigerator back on set proper temperatures everything checks out good. Also called Whirlpool tech line talked to Leon got a SR# 7722784352.So that it’s documented on when I replaced and what the issue was. Job complete
Irvin F.
WHIRLPOOL REFRIGERATOR WRF757SDEM00 whirlpool refrigerator Customers issue is that they’re having temperature concerns in refrigerator compartment and also icemaker is not functioning. Upon arrival I found a refrigerator coil iced up Restricting airflow causing cooling issues Ordering parts listed per technical service pointer.W10772228D. When parts come in will return and install.Requesting a 2 call count On return visit. Also make sure customer powers off refrigerator the night before. Thanks Chris; ordrng 1 W10633627 (motor-evap) and 1 W10807388 (cntrl-elec) and 1 W10864269 (cntrl-elec) and 1 W10902214 (thermistor) and 1 WPW10248595 (control) and 1 WPW10389152 (support) and 1 WPW10501260 (cover-evap), On return visit first deiced coil in refrigerator compartment so I could remove evap cover to gain access to fan motor and thermistors. Also replaced main control board behind refrigerator and also user interface. Installed new cover reinstalled all paneling and shelving. Set refriger
Irvin F.
WHIRLPOOL FREEZER WZF79R20DW00 Over temp alarm will not go off. Asked if food was thawing unsure. On arrival the alarm was on reset observed during service. Found two pointers concerning alarm, but serial number not in range. Called tech line- AUSTIN has notes on file from previous visits. Informed of service pointers but out of serial number range. Controls replaced said unlikely repeated issue ambient temp allowance at 90 moving to cooler area would solve issue. Per WHIRLPOOL MOVE UNIT TO COOLER LOCATION, 7722489537. Informed Customer of WP request, basically said can’t no room in the home. Said then get fans and have them blowing around unit. ; Job Cmpltd
Irvin F.
maytag washer MVWP575GW0 The washers gear case has oil leak. Removed failed gearcase, replaced component. Completed reassembly. Powered unit and calibrated passed. No leaks all ops normal. ; Job Cmpltd
Douglas P.
ge cooktop JP3030DJ3BB Customer states to rear burner is intermittently work found infinity switches we’re not sending proper voltage out need to replace three switches right front burner also sometimes has issue; ordrng 3 WB24X22341 (infinite switch)s Removed and replaced all three burnt and Finity switches unit is working properly; Job Cmpltd
Douglas P.
whirlpool dryer WED7300DW0 Dryer not heating properly found unit to have a blown fuse removed and replaced fuse it is now heating properly; used 1 WP3392519 (THERMAL FUSE)
Douglas P.
maytag dryer MEDB835DW4 Unit not working found unit to have a blown thermal fuse removed and replaced thermal unit is now heating properly; used 1 WP3392519 (THERMAL FUSE)
Douglas P.
whirlpool washer WTW5000DW1 not getting water from water valve not dispensing probably . both waterlines are on and have good water pressure has bad cold water valve removed and replaced valves unit is working properly; used 1 W11210459 (VALVES)
Douglas P.
whirlpool washer MHW5500FW1 Unit not draining drain pump hot to the touch drain pump is clear motor is out removed and replaced drain pump unit is working properly; Job Cmpltd used a WPW10605427 (PUMP-WATER)
James R.
maytag dryer MVWB835DW0Unit still doing same thing. TL says that there is something wrong in the wiring of the house due to the jumping around of the voltage from neutral to ground.Called TL again due running an electrical cord from the neighbors house and unit is doing the same thing.Sent me to master tech. He suggested that there isn’t anymore we can do and to refer. Customer to their warranty company ; Job Cmpltd
James R.
whirlpool refrigerator WRF767SDEM00 Unit is frozen up checked thermistors they are out of range and need to be replaced ; ordrng 1 W11033168 (harns-wire), Replaced part. Unit working properly ; Job Cmpltd
Christian B.
whirlpool dryer WED92HEFW0 unit is making a squeaking sound during any cycles, I then removed front panel and drum, removed bad rollers and pulley wheel and replaced them with new ones from (4392067 dryer repair kit) SP, Reassembled drum and front panel and then tested unit in a high heat cycle it heated fine, runs quite, check ok repair, unit s OOW part (4392067 dryer repair kit) labor; used 1 4392067 (DRYER REPAIR KIT)
William L.
KITCHENAID DISHWASHER KDFE104DSS5 Found spring off dispenser assy, reinstalled spring, tested dispenser, instructed customer on soap usage.reattached rack part. Reattached dispenser guard clip on upper rack, unit working as designed; Job Cmpltd
William L.
WHIRLPOOL WASHER WTW7500GC0 Found water leaking from hose connection at drain pump, hose damage ( chew marks), gave estimate for repair, customer declined estimate.
William L.
whirlpool dishwaser Found code F2E2, reset power to unit ran diagnostics, unit functioning as designed, gave estimate for replacement console , customer declined to ui brd Replaced.
William L.
whirlpool washer WTW8500DC0 Found codes for overload , off balance,found button under rotor on floor, rises all 4 legs of unit for better floor clearance from the rotor, cleared codes, ran self diagnostics, unit operating as designed., instructed customer not to overload unit.; Job Completed,
Francisco S.
amana washer NTW4630YQ0 Ran calibration then manually tested unit it agitates,spins,and drains fine. Customer had start button pushed inside console, removed console and fixed start button issue. Unit working as intended.; Job Cmpltd
Francisco S.
amana washer NTW4630YQ0 Ran calibration then manually tested unit it agitates,spins,and drains fine. C had start button pushed inside console, removed console and fixed start button issue. Unit working as intended.
Francisco S.
washer whirlpool WFW7590FW0 Customer stated unit would come on accept selections and then shut off. Tested outlet for power and polarity it checked out good. Retrieved error codes found f5 E2 inspected latch passed visual test ran quick diagnostics cycle successfully 3 times. Unable to recreate issue at this point unit is working as intended.;
Francisco S.
WHIRLPOOL WASHER WFW7590FW0 stated unit would come on accept selections and then shut off. Tested outlet for power and polarity it checked out good. Retrieved error codes found f5 E2 inspected latch passed visual test ran quick diagnostics cycle successfully 3 times. Unable to recreate issue at this point unit is working as intended.
Francisco S.
WHIRLPOOL REFRIGERATOR RWRS315SNHM00 Defrosted unit completely adjusted settings, asked c to monitor temp and report any issues. CUSTOMER stated she had to throw away food I referred her to wpl CUSTOMER service.
Francisco S.
whirlpool refrigerator WRS315SNHM00 Defrosted unit completely adjusted settings, asked customer to monitor temp and report any issues. Customer stated she had to throw away food I referred her to wpl Customer service.;
Francisco S.
whirlpool refrigerator WRS315SNHM00 Defrosted unit completely adjusted settings, asked customer to monitor temp and report any issues. Customer stated she had to throw away food I referred her to wpl Customer service.; Job Completed
Francisco S.
whirlpool refrigerator WRF757SDEM01 Removed and replaced parts listed. Asked costomer to monitor unit and report any issues.; Job Completed Inspected unit found frost build up on ffc evap. Defrosted evaporator and inspected thermistor it’s on the right position and zip tied to the tubing. All tabs are in good condition and there are no missing screws. Also checked gaskets for proper seal it is all ok. Ordering new thermistor per tech line. Schedule appt upon parts arrival.Part number#w10902214Sr#7722665175; ordrng 1 W10902214 (thermistor),
Francisco S.
kitchenaid dishwasher KDTE254EWH2 Checked unit upon arrival, water temp reaches 120 degrees and it fills up to the right level. retrieved error code 8-1. Found drain line installation was a bit too high, adjusted drain line. Found a few ports on spray arms clogged, also cleaned filters. Advised customer to run hot water on sink prior to running a load and use the high temp wash. Asked customer to run a few loads and call back if she has issues. Unit is working as intended at this point.
Francisco S.
whirlpool refrigerator KRFC704FSS Unable to pull unit forward due to cx’s flooring. Check pictures. Removed and replaced parts listed, transfer side ui front ui separator,gasket , mullion heater and ice maker. Tested ops unit working as intended. ;
Aaron B.
whirlpool washer MVWP575GW0 Checked the unit not agitating , checked found the motor connector not install reconnected tested and recalibrated tested ops unit work as designed
Aaron B.
maytag dryChecked operations unit heated correct, I did find the dryer venting to the house is very poor needs to looked at and cleared if they want the unit to dry correct and in a timely matter ,also to prevent a fire ,Advise the customer not to run the unit until they have the venting cleared ; Job Completed
Aaron B.
kitchenaid oven KEMC307KWH01 Checked operations door handle bracket loose needs to separate door tighten bracket est to do so. mrs approved est, repaired the door operation normal.
Aaron B.
whirlpool dryer WGD7500GW0 Checked the unit out tested unit , dryer does turn on heats up for about 30 seconds then the gfi beaker pops and you have to reset the gfi , looked at the wire harness good called tech line David at tech line said dryer has to be on a dedicated non gfi circuit or the unit will not work correctly SR# 7722770765 let the customer know that this has to be changed or The dryer won’t work correctly customer understood this customer instruct on proper electrical outlet requirements
Jesus C.
whirlpool washer WET4027HW0 Customer states that unit agitator is broken. Checked unit and found the screw loose not agitating. Placed screw back in place and added lock tire. Ran test and it’s working. Unit is working as design
Jesus C.
WHIRLPOOL REFRIGERATOR WRS571CIDW01 Customer states that unit door not closing properly. Checked unit and found the freezer door not closing due to a pizza box. Also found the right upper side gasket open a little. Heated gasket and confirmed to unit. Also tested icemaker per customer and it’s working. Unit is now working as design
Jesus C.
WHIRLPOOL REFRIGERATOR HR82732956 Customer states that unit has condensation. Checked unit and found some condensation on unit. Tested unit damper on test 3 of tech sheet and it’s working. Called techline and document. Seal the mullion liner and the hoses to reservoir in the refrigerator. Customer had empty out unit when arrived. Probable cause of contention was unit door were left open during removal of food.
Jesus C.
Customer states that unit is not completing cycle. Checked unit and ran diagnostics found error code. Found the suspension week and also giving out of balance error code. Ordered part.F-82 door lockW10820048; ordrng 1 W10820048 (suspension), customer states that unit is not completing cycle. Checked unit and ran diagnostics found error code. Found the suspension week and also giving out of balance error code. Ordered part. Raised top panel and remove suspension. Installed new suspension and tested unit. Unit is working as designed
Jesus C.
maytag dryer MGDE500VW2 Customer states that unit is making a grinding noise. Checked unit and found bearing idler wheel. Removed top panel and front panel. Removed drum and wheels. Installed new dryer kit and also cleaned out unit. Assembled unit and tested. Unit is working as design.; used 1 4392067 (DRYER REPAIR KIT)
Jesus C.
kitchenaid dishwasher KUDS03FTSS1 Customer states that unit door is dropping. Checked unit and found the right side link broken. Pulled unit out about 6 inches and replaced links. Assembled unit and tested. Unit is working as design.; used 1 8194001 (LINK) f
Jesus C.
whirlpool dryer WED7990FW0 Customer states that unit is not heating. Ran diagnostics and found error code. Checked plug and got low voltage reading. From Neutral to L1 118 vac and neutral to L2 40 vac. Removed breaker box panel and tested breakers. On the 50 amp breaker neutral to L1 118 vac and neutral to L2 118 vac. And from L1 to L2 239 vac. Checked plug and the black wire is not getting proper voltage. Advised customer to consult and electrician. F4-E4. L2 line voltage error
Hector Z.
kitchenaid refrigerator KRMF706ESS01 Ice dispenser keep dripping water, flap door, ice guide and door cavity are out of alignment. Contacted tech line and technician suggested to replace the whole door. SR#7722546872.; ordrng 1 W10815694 (dor-fip bl), Order ice door and ice guide; ordrng 1 W10919724 (door-ice) and 1 WPW10435760 (guide-ice), Replaced fresh food door ( Left), door ice and mullion rail. Tested ok
Michael M.
whirlpool refrigerator WRT311FZDM00 Customer states it is making ice in the freezer compartment.Tech found all fans operating. Found air flow holes from freezer to fresh food were plugged with ice. Tech removed rear cover and removed all I’ve build up. Replaced rear panel and air now flows into fresh food section as intended. Set freezer adjustment to “Min” and set fresh food on 4 of 5 on temp. Unit ops as intended advised customer give 24 hours to get back to operating temp. Job complete;
Michael M.
WHIRLPOOL REFRIGERATOR KRFC300EBS00 Customer states upper shelf in fresh food is freezing her food.Tech found upper shelf’s were packed around air port on top shelf causing light ice on her foods. Tech also found shelves were not staggered.All fans operate as intended. Freezer is correct temp (4°)Instructed customer on proper storage of shelves and staggered shelves for proper air flow. Reset over temp alarm. Unit ops as intended with no other issues. Job complete
Danny G.
WHIRLPOOL REFRIGERATOR KRFC704FSS00 refrigerator not making ice. , Installed right side freezer stop. Drawer ops as intended. No issues noted with unit. Job complete. used W10795822 (stop-pan)
Michael M.
whirlpool washer F7e5 shifter fault stored in diagnostics Tech removed wash plate and found no obstructions or signs of damage.Removed motor cover and found nothing unusual. Unplugged and inspected all connections and pulled each wire on each plug. Secured all connectors and ran manual spin test on low with no issues.Ran test #12 high spin and motor did not spin any faster than slow spin speed. Stopped spin test and commanded lid lock to unlatch. Lid latch is unresponsive.Calling techline and verified shifter is fault.SR#7722727412Rich order clutch assembly and lower harness. Removed and replaced clutch and wire harness. Put unit back together and ran unit through manual fill, agitate, drain, spin with no issue. Ran unit through auto service and again passed with no issue. Unit ops as intended job complete; Job Cmpltd,
Danny G.
whirlpool refrigerator WRF535SMBM00 ILE NUMBER 7722775198Found the unit leaking from from the heater loopUnit is not repairable Provided file number to client Advised client to call customer servic
Danny G.
kitchenaid refrigerator KFIS25XVMS9 Leaking water from freezer Found old style of drain tube and clogged Install and replaced new tube drain Reinstall fridge and defrosted sheet of ice and drain tube Reinstall door and set unit to correct temp. used 1 W10619951 (TUBE DRAIN)
Danny G.
whirlpool refrigerator KFIV29PCMS02 Called tech line and they advised me to replaced brackets and control Led light is not working and pad for ice dispenser not working Need to order parts and rs call ; ordrng 1 W10625069 (bracket) and 1 W10625070 (bracket) and 1 W10759802 (cntrl-elec) and 1 W10853390 (light) and 1 WPW10346924 (pad), Building frost inside freezer and ice dispenser not working and led light on dispenser not working Replaced brackets and control and light and pad Test unit and freezer door is closing and sealing properly Ice dispenser is working properly Led light is working properly in all settings Unit is working and cooling properly
Danny G.
maytag dryer MGD8100DW0 Leaking gas Replaced and install new burner Reinstall dryer No gas leak found Unit is working and heating properly ; Job Cmpltd
Danny G.
F6 E3F3E1F0E1Unit is giving multiple error codesNeed to order parts and rs call ; ordrng 1 W11201292 (CONTROL) and 1 W11218376 (PANEL) and 1 WPW10247306 (valve) and 1 WPW10448876 (switch-wl), Replaced switch control and panel and water valve and also cleared drain pump housing Reinstall washer Ran a self test cycle and unit completed with no issues No water leaks Unit is working properly .
Danny G.
KITCHENAID Unit is not making ice and made a big ball of ice inside ice bucket Found faulty emoter boards flashing 2x then 1sec delay Need to order ice maker and pcb Provided ; ordrng 1 WPW10277450 (icemaker) and 1 WPW10290822 (divider) and 1 WPW10321131 (spacer), Replaced and install emitters controls and ice maker Reinstall door Door is sealing and closing properly Ice maker cycled and filled up with water No water leaks Advised to allow 24hrs for a full bucket of ice Unit is working properly
Patrick C.
WHIRLPOOL FREEZER WZF79R20DW00 Unit intermittently shutting itself off and defrost everything. Working upon arrival. Suspect control bad causing issues Removed and replaced part. Tested unit. All ops checked good used a W10812030 (CONTRL-BOX)
Patrick C.
KITCHENAID REFRIGERATOR KRMF706EBS00 Found the unit not making ice for customer. Checked all steps in diagnostics. Worked in test mode just fine. Needs new ice maker. Opened ice maker to replace and it was the wrong one. Need to order right one, as well as door switch ; ordrng 1 W11085027 (switch) and 1 WPW10764668 (ice maker), Removed and replaced parts tested unit all ops checked good
Patrick C.
WHIRLPOOL REFRIGERATOR WRF993FIFM00 Unit having issues with no ice production and the freezer creating icicles. Checked temps and all checked good. Ice makers will need replaced. Thermistors on ice maker themselves bad. Also found freezer door not shutting properly due to the tracks not closing properly ; ordrng 1 W10898228 (icemaker) and 1 W10898289 (icemaker) and 1 W11129400 (bracket) and 1 W11129907 (bracket) Removed and replaced parts tested unit. All ops checked good ;
Raymond H.
WHIRLPOOL DISHWASHER KDFE304DWH0 Upon arrival no response from unit. Voltage at board but no reaction from board. Replaced control and panel, tested, unit still acting up. Contacted Mark SR7722737273 and discussed found OWI sensor bad. S code sensor, controls covered by 5year manufacture warranty. ordrng 1 WPW10705575 (sensor) Replace sensor tested unit unit powers on and operate ran unit through calibration cycle unit functions normal now; Job Cmpltd,
Raymond H.
maytag washer MVWB835DC3 Upon arrival clothes dry after cycle. Inspected and found bad water valve. Replaced valve and tested unit functions as designed.; Job Completed
Raymond H.
WHIRLPOOL WASHER WFW8400TB00 Upon arrival detergent leaking out from front. Inspected and found customer using too much soap and a blockage of debris in the dispenser housing. Cleaned dispenser and tested, unit functions normal now. Customer wanted quote for dispenser change but part is discontinued.
Raymond H.
WHIRLPOOL REFRIGERATOR GI6SARXXF05 Upon arrival RC warm and ice maker not working. Inspected and found old style ice maker, and fan not running, quoted customer for ice maker, S-Code ice maker. Customer approved. Replaced ice maker and tested, fan running and ice maker filled. Unit functions as designed. used a W10882923 (Icemaker)
Raymond H.
whirlpool refrigerator WRF555SDFZ01 Upon arrival cx complaint was no ice. Found ice maker not cycling and frozen drain tube. Air baffle broke when removing ice maker. Needs ice maker and air baffle. Also need to call tech line.; ordrng 1 WPW10312691 (air-baffle), Replaced ice maker and air baffle. Tested unit. Unit functions as designed.
Billy J.
whirlpool refrigerator WRX735SDBM00 Water everywhere. Removed ad replaced water valve, was damaged. customer stated it’s been leaking for 4 days found home plastic water line cracked before it ties into main water valve turned off water and referred customer to plumber ; used 1 WPW10349187 (valve)
Billy J.
JENNAR REFRIGERATOR JS48PPDUDE00 W10133603 apon arrival unit would not dispense ice found unit had bad paddles and auger motor removed and replaced auger motor paddles still operating inconsistencies ordering customer requested morning; ordrng 1 W10133603 (pad) and 1 W10133603 (pad), One of the bags had one grey one black pad and the other had two black pants tried just replacing one customer did not like customer was okay with going to black pads removed and replaced retested job complete customer is happy with repair; Job Cmpltd,
Billy J.
whirlpool refrigerator JDNDBEGE customer stated he cancelled with are office the other day but for what ever reason call still on; Job complete
Billy J.
WHIRLPOOL RANGE WFG770H0FZ0 Upon arrival customer states unit just clicks and try’s to ignite but doesn’t and get a huge gas smell tested unit and was lighting every time except one time it clicked 4 times and never ignited tested outlet and found outlet has reverse popularity at the plug behind unit check quick pics I informed customer to plug unit in somewhere else and informed her to call an electrician plugged unit back to a different outlet retested unit operating as designed ; Job Cmpltd
Bryan D.
kitchenaid refrigerator KSSC42QVS01 states unit stopped cooling and UI would no power on. Inspected unit found unit needs new control and wire harness and motor evaporator. Removed and replaced both parts. Unit started cooling. Customer approves job at this time. No dents dings or scratches caused by tech. ;
Billy J.
KITCHENAID DISHWASHER KDTM384ESS1 Customer states now dishwasher is not washing dishes. Ran unit units motor is not engaging now. This is a separate issue. Not a re call. Ordering sump assembly ; ordrng 1 W10805015 (pump&motor) Removed and replaced sump assembly. Tested unit. Unit functioning as designed cx approves repair at this time. No dents dings or scratches caused by tech
Bryan D.
JENNAIR DISHWASHER JDB1255AWP1 Customer states UI is not functioning. Apon arrival UI would only work on two buttons the rest do not respond. Ordering control panel; ordrng 1 W10161783 (panel-cntl), Removed and replaced UI. Tested unit. Unit is functioning as designed. Customer approves of repair At this time. No dents dings or scratches caused by tech.
Dane K.
KITCHENAID REFRIGERATOR KURO24RSBX03 wine cooler not cooling properly. Unit was not going into defrost and evap plate was frosted over. Ordering defrost control. Removed and replaced defrost timer and tested unit. Unit functions normal now. used a WPW10239390 (timer-def)
Dane K.
frigidaire refrigerator LFSS2612TF Upon arrival the unit was not making ice. Found icemaker was getting voltage but would not harvest when manually advanced. Remove and replace icemaker and tested unit. Unit functions normal now
Dane K.
MAYTAG WASHER MVWB766FW1 Torn drain hose; ordrng 1 W10802689 (hose), , Installed drain hose. Unit functions normal.; Job Completed
George Y.
whirlpool refrigerator WRF989SDAM01 Found refrigerator freezer door opening ok clear out old lube relabel testing ok complete. No dents or dings cause by tech.;
George Y.
bosch dishwasher SHXM78W55N/01 Found dishwasher not draining bad drain pump just humming no debree replaced drain pump tested ok complete. No dents or dings cause by tech
George Y.
whirlpool refrigerator KRFC604FSS00 Installed evap cover testing ok complete. No dents or dings cause by tech. used a W10889360 (Fan Cover)
Kenneth M.
MAYTAG DISHWASHER MDB4949SDM2 Found it not filling with water. And not dissolving soap. Found that customer had new sink faucet installed and installers turned water supply off. Turned on water and tested unit. Unit is now working properly. Customer approves function at this time no dents dings or blemishes on or sound unit caused by technician. ; Job Completed.
Kenneth M.
KITCHENAID RANGE KSEB900ESS1 Found unit with a display displaying military time, Celsius, and Spanish as a language. Changed language to English. Temps to Fahrenheit and clock to 12 hour. Tested unit. Unit is working properly. Instructed customer on proper cookware and cleaning techniques. Answered all other questions customer had. If problem continues. Customer will need new touch display. Customer approves function. No dents dings or blemishes on. Or around unit caused by technician
Erick S.
FRIGIDAIRE AIR CONDITIONER FFRE15L3S1 Per previous per. Compressor is faulty. Winding are out of range.comprssor is not serviceable. Job completed
Erick S.
WHIRLPOOL MICROWAVE WMH53520CB6 Cycled unit and found unit with bad mag causing it heat. Unit will need new mag;Installed new mag on unit. Reisnslled mcw. Retested it and now heats. Job comp.
Erick S.
GE REFRIGERATOR GFD28GBLBTS Installed new valve on unit. Retested it and it now dispense water and ice maker filled, job completed
Erick S.
MAYTAG WASHER MVWX655DW Installed new parts on unit. Cleared drain holes on tub. Retested it through diagnostics and it passed all tests with no errors. Job complete
Erick S.
FRIGIDAIRE REFRIGERATOR FGHS2631PF Upon arrival found main board display not working causing it not to cool accessed control panel and found bad connector causing it not to power on. Repaired connector and secured main wiring harness. Retested it and panels is now workings. Fans and compressor are now running. Unit is cooling. In regards to drawer, it has been overloaded and it cracke,d warranty will not cover. Job comp;
Erick S.
WHIRLPOOL RANGE WFG505M0BS3 Found unit ignitor not engaging causing it not to ignite. Installed new parts on unit and units ignitor still not working. Units control,not sending any voltage. Board will need new to be replace.d; ordrng 1 W11126814 (CONTROL BOARD), Installed new control. Retested it and ignitor on burner are now working. Job comp; Job COMPLETE
Erick S.
WHIRLPOOL REFRIGERATOR WSF26C3EXF01 Cycled unit through diagnostics and found it with open bimetal creating lots of frost around evap cover. Tested damper and door is making clicking sound and not opening all the way. Ice maker did not fill after completing cycle. All 3 parts will need to be replaced.; ordrng 1 W11177624 (DIFFUSER ) and 1 WPW10225581 (bimetl-def) and 1 WPW10251076 (icemaker), installed new parts on units retested it and heater and damper are now cycling. Ice maker cycled and filled. Job comp; Job Cmpltd
Erick S.
whirlpool refrigerator WRF767SDEM00 Installed new parts on unit. Defrosted ic e hold up around evap. Retested it. Unit is no longer making noise, and cooling. Job complete
Erick S.
WHIRLPOOL REFRIGERATOR WRX735SDHZ Cycled unt and found fan blade hitting housing causing clicking noise. Removed and reinstalled both fan and motor. Secured housing into proper position. Ice make was not sitting correctly ice not to dispense. Realigned bin. Retested ice maker it’s working as design. Unit is no longer making noise, job comp; Job COMPLETED. Used WPW10300024 (ICEMAKER) and WPW10196393 (CONTROL)
Enrique R.
KITCHENAID REFRIGERATOR KBFN502ESS02 Inspected a kitchen aid refrigerator . RC right door not closing correctly . As per service pointer #w10670862 to order and install new door stop part #2316758 Installed hinge brackets . Now the doors close as designed . ; Job Completed
Enrique R.
kitchenaid freezer KRMF606ESS01 Replaced the freezer and refrigerator evaporator fan motor assembly . All functions checked normal at time of service . No leaks .
Enrique R.
GE WASHER GTW460ASJWW Inspected a GE washer complaining , unit making noise during wash cycle . I diagnosed the unit , found one suspension rod disconnected . I reinstalled the suspension . Ran a drain/spin cycle . All functions checked normal . No leaks
Enrique R.
whirlpool refrigerator WRS322FDAM04 Inspected a whirlpool refrigerator, RC not cooling correctly . Need new thermostat and diffuser .; ordrng 1 WPW10151374 (diffuser) and 1 WPW10583801 (thermostat), Replaced the diffuser and thermostat . All functions checked normal at time of service . No leaks .
Enrique R.
GE WASHER GTW460ASJ8WW inspected a GE washer customer complaining , unit not spinning . Found faulty lid lock .; ordrng 1 WH01X24114 (LATCH ) and 1 WH19X24141 (HARNESS )Replaced the latch and harness . All functions checked normal at time of service . No leaks . ; Job Cmpltd.
Enrique R.
MAYTAG REFRIGERATOR MFD2561HES Replaced the ice maker . The old ice maker was leaking . All functions checked normal at time of service . No leaks . USED A 4317943 (ICEMAKER ONLY)
Enrique R.
MAYTAG WASHER MVWB835DW3 I diagnosed the washer . Found f8e1= long fill , f3e2= inlet water temperature fault , and f2e1= UI stuck key . I installed the central electric , UI and inlet valve . Performed calibration . All functions checked normal at time of service . No leaks.
Enrique R.
FRIGIDAIRE DISHWASHER LFBD2409LF3C No model or search,number sticker on unt. Cannot make any repair. Informed customer to go back to Lowe’s and get proper documentation. nspected a Frigidaire dishwasher . Customer complaining , broken latch . I installed the new latch . All functions checked normal at time of service . No leaks .
James M.
whirlpool washer WTW5000DW/01 Customer stated unit making a loud clicking noise. Inspected unit and found loud noise to be shifter switching from agitate to spin cycle. Pointed out noise and customer stated that was indeed the noise she heard. Ran auto test and manual tests and found no other loud click noises. Customer agrees that was noise she herd. Customer satisfied at this time.
James M.
WHIRLPOOL MICROWAVE WMH31017HW2 Unit functions properly for 3 min then magnetron stops working. Ordering new magnatron, capacitor, and diode.; ordrng 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W10886077 (diode) replaced capacitor, diode, and magnatron. Tested unit and found unit now functions as intended. No dents, dings, or blemishes on or around unit caused by tech.
Timothy J.
frigidaire refrigerator LGHB2869TF This is the second time I have been out here. The first time I drove out here it was a no show. Now this time the customer can’t be contacted but someone next door asked if I was for the refrigerator. When I get inside there are two Frigidaire units side by side. One is stuck behind a counter. Both have a bunch of stuff all around and on top of them. The person that let me in does not have a clue as to why I am here. The description of the problem does not either. This customer and the company sending me out here need to get their stuff straight before going back . The customer must have the second refrigerator moved out of the way and all the stuff around and on top of both units moved so I can actually work on the unit instead of just taking pictures and having to drive way out here to do that. This unit must be serviceable for someone to work on it . The problem must be a part failure or unit defect or the service charge collected prior to an
Ian B.
frigidaire freezer LFHB2751TF3 Ran all function test as unit was cooling properly upon arrival and no excess of frost or ice build up anywhere. Tested dispenser and icemaker functions and found no leaks. Found leak to be coming from defrost drain hose outside of defrost drain pan. The hose was sitting on top of the compressor, allowing all of the defrost water to drain directly onto the floor. Repositioned and secured drain hose. No further issues or leaks found at time of visit.;
Ian B.
kitchenaid refrigerator KRFF507EWH01 Found units fan making noise from ice build up due to excessive frost on fresh food evaporator. Tested various components and determined that excess of frost does not appear to be from a part failure, but may have resulted from door being left open for an extended period. Instructed customer to a lower unit to defrost for 24 hours to restore airflow and functionality
Ian B.
whirlpool dishwasher WDT750SAHV0 Tech found dispenser door spring broke and out of place, and dispenser door nonfunctional. Need to order dispenser for repair. ; ordrng 1 W10620296 (detergent dispenser), Check installed dispenser and tested unit for leaks and functionality. Unit now testing good with no leaks.
Ian B.
whirlpool range WFE530C0EB0 inspected unit and took pictures of areas in question. Called whirlpool, and whirlpool documented issue as cosmetic damage that does not affect function. Whirlpool states that this issue is out of warranty as it is not a functional failure. job completed.
Ian B.
frigidaire refrigerator FGHD2368TF3 Tech found that unit produces ice and has no discernible failures at time of visit. Icemaker evaporator has proper frost and temperature. Fan is good. Customer provided pictures of the amount of ice in the bucket that is produced in about a 12 hour Timeframe. The amount of ice produced is normal. Referred a customer to page 22 of owners manual, that states half of the book it will be filled in a 24 hour timeframe. Advise customer that bucket is able to fill completely in around 48 hours, but will not unless dispensed, as it will only fill the backside of the bucket, which is also stated in owners manual. No repairable failures and unit is under normal operations. This is a customer instruct.; Job Cmpltd
Ethan S.
KITCHENAID MICROWAVE KOCE500EBS06 Upon arriving to the customers home customer stated that the unit was functioning and working properly there was nothing wrong with the unit besides when she was cooking a pie dropped in the middle of the oven and she said she did wipe it clean but did not completely scrape it out there for when she Put the unit into self cleaning baked into the cabinetry of the unit unit is a cosmetic issue job is complete
Ethan S.
WHIRLPOOL REFRIGERATOR WRF535SWHZ00 Upon arriving to the customers home customer stated that everything in the back of the unit was getting colder temperatures inside of unit were freezing found dampener door was working properly needing to order thermistor and jazz board for unit job needs more work; ordrng 1 W11131391 (harns-wire) and 1 WPW10503278 (refer elect cont brd), pon arriving to the customers home replace parts tested unit unit checks good job complete.
Ethan S.
WHIRLPOOL DRYER WED49STBW1 Upon arriving at the customers home customer stated that the unit was drying but not drying properly checked air venting into venting was getting proper airflow found customers element was not heating all the way replace with new element tested unit checks good job complete; used 1 279838 (ELEMENT)
Ethan S.
WHIRLPOOL RANGE WFG515S0EB1 Upon arriving to the customer some customer stated that the burner was intermittently working I did find a date that it was bad. Upon riving to the customers home replace burners tested unit unit checks good job complete; Job COMPLETE
Ethan S.
KITCHENAID DISHWASHER KDTE104ESS4 On arriving to the customers home customer stated that the unit was not draining found drain pump and sump assembly to be bad replaced tested with no leaks job is complete; Job COMPLETED.
Irvin F.
crosley dryer VED6505GW0 dryer has no heat. Found MANUFACTURERS ISSUE hi limit thermostat was not connected. Connected test passed. All ops normal
Irvin F.
frigidaire refrigerator FFHT1814TW0 The unit is not cooling. Evap fan motor is not operating, power to componentis good. Thermostat clip broken. Control box foam is ice blocked and saturated in moisture. Replaced thermostat, evap motor and control. Powered unit after completed assembly. Unit cycled on all components operable. ; Job completed.
Irvin F.
WHIRLPOOL FREEZER WRB322DMBM00 Food is freezing in fresh food section. Customer set temps to higher,colder, settings freezing. Dampner open temps set to coldest settings. From tech line set unit three come back in Wednesday morning recheck temps. See what’s happening, check door seals. Changing temps need 24 hrs at least 7722747510 /After the unit was set per techline. All checks are normal. Unit is operating properly. Temp setting was the issue. ; Job Completed
Irvin F.
frigidaire refrigerator FFHT2021TW0 Customer says unit is making loud noises. Found the evap motor was hitting ice buildup causing the motor to strain. Removed ice motor was hitting. Ran motor running slowly. Replaced fan harness 242213502 (Harness), harness thermostat hanging in evap area, replaced harnesss. ; Job Completed
Douglas P.
WHIRLPOOL DRYER WED8900BC0 Customer states unit smells like burning found unit to be impacted with Lint causing lint fire inside of unit cleaned unit out unit is working properly advise customer burning smell may take some time to go away
Douglas P.
jennair cooktop JGD8430ADB14 Found unit to have two plugged orifices causing unit to not ignite and to give off a gas smell not enough propane flowing through them to lite. Cleared orifices unit is now lighting properly
Douglas P.
whirlpool rerfigerator WRX735SDBM02 Unit leaking water found water line on back of fridge to have a crack in it cut away bad part of waterline use connector to reconnect waterline unit is working properly no more leaks; used 1 WP2198677 (1/4 CONNECTOR)
Douglas P.
whirlpool refrigerator WRF767SDEM01 unit not cooling properly evap is frozen up found thermistors to be out of range not reading properly removed and replaced evaporator thermistor unit is cooling properly; used 1 WPW10383615 (THERMISTOR)
Douglas P.
FRIGIDAIRE REFRIGERATOR FFHB2750TD2 arrived at customers home went inside customer stated another company is working on unit they already have the doors on order please try and Bill for a trip charge; Job Cmpltd
James R.
KITCHENAID DISHWASHER KDTE104ESS3 F7e1 error code. Found element to be bad shorting out control. Harness has burnt spots on connectors as well. Unit needs control harness and heater; ordrng 1 W10703867 (heater) and 1 W10909703 (cntrl-elec) and 1 W11243205 (HARNESS), Replaced all parts. Unit working properly ; Job Cmpltd.
James R.
KITCHENAID REFRIGERATOR KRMF706ESS01 Unit needs new 4th drawer control. Not responding. Replaced all parts W10894103 (CNTRL). Unit working properly ; Job Cmpltd.
James R.
KITCHENAID REFRIGERATOR KRFC704FPS00 Found evap cover to be the wrong cover and control board to be out of date. Also icemaker is out of date. Ordering parts per service bulletin; ordrng 1 W10789113 (cntrl-elec) and 1 W10815735 (cover-evap) and 1 W10888882 (icemaker), R&R cover. Unit working properly ; Job Cmpltd.