Local Reviews
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CAPLINGER - Port Hueneme, CA
Purchased a new Samsung washer and dryer. Heard metal noises in the washer drum. Service rep came out and said it was the ball bearings. There was no problem at all. He did a courtesy test and gave tips on maintenance.
Response from Appliance Repair Specialist:
Hello Michael, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Good job, Jesus!
great customer service
DECIGA - Glendale, CA
I found that this company was very thorough in reaching out multiple times to confirm my service date. Easy to reach out and get a hold of...i was very happy with the service. Raymond Herron was great in explaining everything. Thanks!
Response from Appliance Repair Specialist:
Hello, Thank you for taking the time to leave a review. We appreciate your business and look forward to working with you again when needed.
Barbara
JONES - Bakersfield, CA
Efficient.
Response from Appliance Repair Specialist:
Hi, We are happy that we could efficiently complete your repair and appreciate you taking time to leave a review. We would love to hear how we could have gained the last two starts and given you excellent service. If you have any additional information, please email us at customerservice@ars.repair
Eleuteria
NIEVES - Perris, CA
The specialist came prepare, on time and he was a competent peros who was able to deal with the issues on my washer with out any truble. I was nice person.
Response from Appliance Repair Specialist:
Hi, Thank you for taking the time to leave a positive review. We are happy you enjoyed your experience and appreciate your business. Great job Kevin!
Great
SCHOEN - Los Angeles, CA
Response from Appliance Repair Specialist:
Thank you so much for taking the time to review Mike. We are glad you had a great experience. Good job Mike.
Above and beyond
GRANDY - Camarillo, CA
Above and beyond- Jesus went above and beyond by letting us know what our real problem was. He was on time and very thorough this man deserves a raise or a spot bonus
Response from Appliance Repair Specialist:
Thank you for taking the time to review your experience. We are glad you are happy with your service and look forward to working with you again when needed. Great job Jesus!
Review
COHEN - Pasadena, CA
Service was good!
Response from Appliance Repair Specialist:
Hello, Thank you for taking the time to review your experience. We are glad you were pleased and would like to know how we could have made it a five start experience. If you have any feedback, please email us at service@ars.repair. Thank you for your business.
Ray
BARBOZA - Montebello, CA
Great service, punctual, knowledgeable.
Response from Appliance Repair Specialist:
Ray, Thank you for taking the time to send a positive review. We appreciate your business and hope to work with you in the future when needed. Great job Francisco!
Great service
AYLIN - Manteca, CA
Second time we have had the same repair man out. He is always on time and very knowledgeable. He knows what he is doing and we appreciate it.
Response from Appliance Repair Specialist:
HI, Thank you for your repeat business. We are happy that you have had a positive experience with ARS and Bill both times. Thank you for taking the time to write a review. We appreciate your business. Thanks for the great work Bill!
Great service
CORONA - Oxnard, CA
Response from Appliance Repair Specialist:
Hello, Thank you for your business and taking the time to fill out a review. We appreciate you business. Great job Jesus!
Mrs.
LAGUTARIS - Tehachapi, CA
Response from Appliance Repair Specialist:
Thank you for taking the time to positively review your experience. We are happy that you were pleased with your repair and your business. Great job Patrick!
Professional
DIAZ - Ontario, CA
The tech took care of business quickly and efficiently. That is all I can ask. Thank you!
Response from Appliance Repair Specialist:
Hello, Thank you for your feedback! Glad that you had a great experience. Great Job Tyler!
Cjmaxson Lane
LANE - Bakersfield, CA
Satisfied customer
Response from Appliance Repair Specialist:
Hello, We are glad that you were pleased with your service. Great job Dane!
Jose
VASQUEZ - Los Angeles, CA
Response from Appliance Repair Specialist:
Hi Jose, We are sad that your experience was not a five star experience. We always like to hear what way we can improve. If you would like to speak further on this matter, please feel free to email our customer experience team at service@ars.repair where we will reach out to you directly.
Alan
SHINN - Pasadena, CA
Response from Appliance Repair Specialist:
Hello, We are so happy you had a great experience with out customer service and repair specialist. Great Job Bryan!
Less than stellar service
EKMANIAN - Burbank, CA
Technician repacked parts In my oven but failed to bother checking if the problem was fixed, ran out the door as i asked him if he’s tested his work. End result at this point is the oven was not repaired and an currently waiting for a third visit.
Response from Appliance Repair Specialist:
Hello, Thank you for your honest feedback as it is the only way we can continue to provide reliable repair service. It is our goal that all our customers have a specialized experience from the moment they call in until their appliance issue is resolve. We are sad that your experience did not reflect that as your specialist seemed to be in a rush and did not test the appliance. If you would like to speak further on this matter, please feel free to email our customer experience team at service@ars.repair where we will reach out to you directly.
Laura
ELY - Clovis, CA
Ian was very professional and a hard worker. He also was very patient in trying to figure this mystery sound out but he finally got it on the third visit. Thank you Ian.
Response from Appliance Repair Specialist:
Laura, Thank you for your feedback. It is so nice to hear great things about out repair specialist. We appreciate you business and hope we can serve you again. Great Job Ian!
Gwen
Davidson - Riverbank, CA
William was very professional, on time and very knowledgeable about the repair on our freezer. He also gave us valuable information on keeping it in better running condition.
Response from Appliance Repair Specialist:
Gwen, Thank you for your feedback. It is always nice to hear positive things about our repair specialist. We appreciate your business. Thanks for the hard work Bill!
Excellent service!
POOLE - Los Angeles, CA
One of the best customer care/service experiences I have had. Danny knew exactly what was wrong with our fridge and fixed it in the most timely manner. He also gave advice on how to better care for it, and cleaned out the vent area for me without that being expected of him. He was very friendly and enjoyable to chat with. Thank you!!
Response from Appliance Repair Specialist:
We are so happy to hear that you had an excellent experience with Danny! Thank you for the positive feedback and we look forward to working with you again when the opportunity arises. Great job Danny!
Very good Service
PALEY - Calabasas, CA
Response from Appliance Repair Specialist:
Hello, Thank you for your positive feedback. We value your business and look forward to serving you again.
Great service
IHMUD - Riverside, CA
Response from Appliance Repair Specialist:
Thanks for the positive feedback. We appreciate your time and business. Great job Kevin!
Fanny
CHU - El Monte, CA
Great svc
Response from Appliance Repair Specialist:
Fanny, Thank you for the positive feedback. We appreciate you time to review your service. Great job Steve and customer service team!
He did an excellent job.
PASCHALL - Los Angeles, CA
The best. The ice dispenser works better now than it did when it was new.
Response from Appliance Repair Specialist:
Hello, We are so happy to hear you were pleased with your service and appreciate the time you took to write a review. Great job Danny!
Bill
SLOAN - Oxnard, CA
On time, fixed problem without issue. Very nice experience
Response from Appliance Repair Specialist:
Hello Bill, Thank you for taking the time to review your experience. We are glad to see we could resolve your problem. Thank you for your business. Great job Jesus!
April
VITSON - Bakersfield, CA
Response from Appliance Repair Specialist:
Hello April, Thank you for taking the time to review your service experience. We are happy that you were pleased with your repair. Thank you for your business. Great job Dane!
Lauren
MILNER - Thousand Oaks, CA
The repair was smooth, the man knew what he was doing, great guy by the way!
Response from Appliance Repair Specialist:
Lauren, We are so please that Aaron could solve your repair issue. Thank you for taking the time to review your service. We look forward to working with you in the future. Thanks for the hard work Aaron!
whirlpool fridge
SZABO - Coarsegold, CA
Great Service,
Response from Appliance Repair Specialist:
Hi, Thanks for the review. We appreciate your business. Thanks for the great work James!
Very kinowledgeable.
KLEMM - Tracy, CA
Response from Appliance Repair Specialist:
Thank you for your review and your business. We look forward to working with you in the future. Great job Bill!
Adam
FLETES - Simi Valley, CA
Quality of service is really good, but it is difficult to schedule an appointment if you have an emergency.
TAKATSU - Visalia, CA
My fridge was not cooling and I called in on last Thursday to schedule an urgent appointment, but there was no technician available. I only got an appointment for this Tuesday.
Response from Appliance Repair Specialist:
Hello, Thank you for your feedback as it is the only way we can continue to improve. We are happy that Enrique could provide you with quality reliable service. However, we do apologize for your wait during this heat wave and heavy season. If you would like to speak further on this matter, please feel free to email our customer experience team at service@ars.repair where we will reach out to you directly. Thank you for your business.
Great Service
SIDLINGER - Ahwahnee, CA
Appliance Repair Specialist called and said James was on the way and he showed within 20 minutes. James replaced the ice maker and was on his way within 45 minutes.
Response from Appliance Repair Specialist:
Glad to hear you had a reliable and quick service. Thank you for taking the time to review your experience. Thanks James for the great work!
great
LETT - Fresno, CA
Response from Appliance Repair Specialist:
Hello, Thank you for taking the time to review your experience. We are happy that it was a positive one and look forward to working with you again. Great job Ian!
First Class!
MUSGROVE - Westlake Village, CA
100% recommended. Super organized super smart super prompt. Look forward to working with again.
Response from Appliance Repair Specialist:
Thank you for taking the time to review your experience. We are so glad you were happy with Danny and your repair. We appreciate your business. Great job Danny!
Great service
GUANTE - Covina, CA
Shows up and does his job. Not very friendly or talkative. Had to draw the words out of him. Aside from that, He does a good job. Thank you. Joe Guante
Response from Appliance Repair Specialist:
Hello Mr. Guante, Thank you for your feedback as it is the only way that we can continue to improve. We are happy to hear that your repair went smoothly and the job was completed. If you would like to speak further about your repair specialist , please feel free to email our customer experience team at service@ars.repair where we will reach out to you directly. Thank you again for your business.
Don
STILLWELL - Highland, CA
Great service
Response from Appliance Repair Specialist:
Hello, Thank you for your review. If there was a way that we could have earned that fifth star, we would love to know as feedback is the only way we can continue to improve. We are happy that you had a good service experience and appreciate your business. Thanks again.
Very professional and experienced
BILLETT - Beverly Hills, CA
Ethan was wonderful
DHINDSA - Clovis, CA
service complete
VELASQUEZ - Castaic, CA
Completed repair for a fridge that wouldn't refrigerate. Very courteous and profeessional. Fridge works now! Thanks!!
Very nice young man. Great service.
COSTA - Merced, CA
Great Service
TRAN - Stevenson Ranch, CA
Antonia
MONROY - Covina, CA
Professional
Tim
BROWN - Hesperia, CA
Great friendly service
Tara
GHIDELLI - Madera, CA
Awesome service in/out quickly.
Response from Appliance Repair Specialist:
Hi Tara, Thank you so much for the review. If there is any way we could have earned that fifth star, please let us know as your feedback is the only way we can continue to improve. We are happy that Doug could repair your appliance quickly. Thank you for your business.
Gary
COOKSEY - Camarillo, CA
Awesome job!!!! Great service and price!
$115 for what
MULLINAX - Fresno, CA
Overall Ethan is a super nice guy. However, to come over for $115 and not even test anything, just to look at the microwave and say the panel is out. I don’t know about that. At least test something that tells you the panel is the issue. Couldn’t there be some other way of diagnosing things. I can look at it too and say, yep that panels out, there’s no lights and no touch response, duh. Not worth $115, should have taken that money and put it towards a new front panel.
Carlos
VASQUEZ - Fowler, CA
Fast good service
Excellent service by technician
CIARDI - Santa Clarita, CA
Lowes made the process of getting our wash machine fixed even though we purchased the 5 year warranty. The process took nearly 3 weeks. The actual repair folks were very communicative, helpful, and compassionate while Lowes was slow, unhelpful, and sometimes rude.
Response from Appliance Repair Specialist:
Hello, We are sorry that you had a unsatisfactory experience in the beginning but were glad that our customer service specialist and repair specialist would complete your repair. Thank you for your feedback. We appreciate your business. Good Job Raymond!
Great service.
OCHOA - Madera, CA
Very knowledgeable technician. Service is excellent!
Response from Appliance Repair Specialist:
Hello, Thank you for your review. We would love to hear how we could have made this four star into a five star as feedback is the only way we can continue to improve. We are glad to hear that you had great service and we appreciate your business. Great job Doug!
Excellent Service. I’m glad the warranty covered the part needed. I wish it didn’t take so long to receive the part. Overall, the service was excellen
Annie - Sanger, CA
Erlyn
ARBItrario - McFarland, CA
Great
Erica
SANCHEZ - Tulare, CA
Barbara
MONSUE - Simi Valley, CA
Very pleased.
Gas stove repair
wade - Fresno, CA
Very knowledgeable. Great service
Excellent service!
GONZALEZ - Arvin, CA
Tech came out to view washer after the door (top load) kept slamming down. He indicated he would order the part and set up a time for install once part was received. Scheduled a time but he was unable to make it due to car trouble. I appreciate that he was able to communicate that he would be unable to come out and scheduled another time right away. Overall, satisfied costumer!
SORRY WE EVER HEARD OF ARS
NEVER AGAIN - Altadena, CA
We were referred to ARS by Maytag, the maker of our washing machine. We had contacted Maytag because we wanted factory authorized service. The problem was a leak. The original appointment was for a Friday. When they didn't show up and we called, we were told they had us on the schedule for the following Wednesday. As is usual nowadays, when they showed up on Wednesday it was only to assess the repair needed. They were to return on Friday to complete the job. On Friday they showed up but because they had failed to bring the tool needed to install the part, they rescheduled for the following Tuesday. On Tuesday the part was installed. That evening when we used the machine it leaked. They were called the following day but couldn't return for two more days. Upon the return visit a clamp was tightened and the repairman left claiming the problem was solved. At the next use, the machine leaked. We're now waiting two more days for the next return visit. So far we've paid $377 with no resolution to the original problem.
Response from Appliance Repair Specialist:
Hello, We are very sad to hear about your experience and are looking into why you had these challenges. Thank you for your feedback so that we could further look into this issue and continue improving our service. If you would like to speak further on this matter, please feel free to email our customer experience team at service@ars.repair where we will reach out to you directly.
Donna
MORAN - Tehachapi, CA
While I am never pleased to need repair work on an appliance, I was pleased enough with the last service call that I again called Appliance Repair Specialists when I had a dishwasher issue. I am 100% pleased with their service, their promptness and their friendliness. I will not hesitate to recommend this company.
Response from Appliance Repair Specialist:
HI Donna, Thank you for the positive feedback on out repair specialist. Feedback and reviews are the only way we can consistently improve. We appreciate your business. Great job Patrick!
Great Service
MARIN - Los Angeles, CA
Technician were very kind and resolve the problem.
Andrea
MEDINA - Fresno, CA
Very Professional and excellent Knowledge skills
Very good
GRANT - Camarillo, CA
Jesus was very polite and efficient. He explained the problem with the washer and gave us the information to order the part. We do wish he had the part so it could be fixed the same day.
Great service
LEWIS - Covina, CA
Very knowledgeable nice technician
Sherry
AZEVEDO - Clovis, CA
Excellant
Eric
FREEMAN - Los Angeles, CA
Easy, Fast Service!
GRUBB - Clovis, CA
The gentleman came within the stated timeframe. He ran multiple tests and gave us the information we needed. He also gave us things to look for in the future if the issue comes up again. He was knowledgeable and very approachable.
Awesome service
PULIDO - Santa Clarita, CA
Great service
Dan - Visalia, CA
Very professional.
Great Service!
JENKINS - Lompoc, CA
Norma
CARRILLO - Turlock, CA
Not satisfied
Great Service
ABELING - Fontana, CA
Kitchen Aid Dishwasher not drying
PARMETER - Palmdale, CA
Albert was a very polite, frendly person. Very professional, easy to talk to. He was pretty sure what was wrong. There are two control circut boards and he said they needed to be repaced as a set. When parts came in, he was out proptly and installed them. Reset the dishwaser and it is working like new again. Thanks so much to Albert. Wes and Sharon.
Chris was very helpful. He gave me a great tutorial on my new appliances.
SENNEWAY - Fresno, CA
Great service technician
O'REILLY - San Marino, CA
Wonderful service
SPOENEMAN - Arroyo Grande, CA
James did a fabulous job and should be commended. He is an asset to your business.
Excellent
SILVERIA - Los Banos, CA
A
WANNIAPPA - Pasadena, CA
Service repair
BRAMSON - Los Angeles, CA
Rep was great!!
Lisa
OCHOA - Patterson, CA
Great service
Lore Lis
LORE - Los Angeles, CA
Andrew was above average and very knowledgeable. He was quick with the service call and promptly arrived prior.
Barbara
CLARK - Santa Clarita, CA
Great Srevice- professional- awesome technician- never had my problem before so called office and was given possible solution. Technician resolved problem quickly. Technician was friendly and professional. Overall I am very impressed
Billy
GUERRERO - Santa Clarita, CA
On time,great service.
COITO - Tulare, CA
Everything explained well,very knowledgeable.
Great service
DIAZ - Turlock, CA
Fixed & explained problems with front loading washer in timely manner!!
Glenn
SUNADA - Covina, CA
Excellent Service
SOUZA - Clovis, CA
Great repair man service. But lied to about appointment by office staff!
ESTRADA - Salida, CA
I was lied to the day of my repair . The office tried to get out of my appointment by telling me the part never came in. Then left me a phone message telling me part was wrong. When I pushed the issue magically the part was in and was the right part. The service tech was fantastic. The problem is with the youngsters you have in your office who answer your phone. You can call me . I am considering leaving a very bad review on the web.
safety stove check
RUNSVOLD - Lancaster, CA
This was a safety check...was assured that stove was safe to use...Patrick was very professional.
Varaporn
WONGSKHALUANG - Los Angeles, CA
Excellent service and understanding our problems and concerned.
washer repair
CARNAKIS - Apple Valley, CA
Didn't know one can replace a transmission so quickly.
Carla
SANDOVAL - Manteca, CA
The gentlemen that came to my house he came in really rude and started talking bad about how my set up was I didnt call for someone to come check and tell me how bad my set up was and that i couldn't do it that way I called for someone to check my washer. He was rude i would ask him a question and he would answer rude!
Teresa
ACUNZO - Apple Valley, CA
Great service, but Andrew Berdugo has a nasty attitude, he works for Pulte customer care.
Teresa
ACUNZO - Apple Valley, CA
Great service!!!
Great Service
NEOS - Hesperia, CA
Cesar did an excellent job.
courteous, proffesional service
ZUNIGA - Stevenson Ranch, CA
Only downside is that had to wait for parts to come in and then reschedule.
Lucia
MELO - Hilmar, CA
James was quick and professional
Vicki
GREEN - Modesto, CA
Great customer service!! Cruz was very pleasant and helpful.
Ken at DeNova
DENOVA - Manteca, CA
Professional and reliable Thanks for follow up
Meh
HAGGSTROM - Modesto, CA
Cruz was fine. The scheduling women were horrible, unconcerned and just bad. I scheduled Wednesday, they called and said nope it would be Thursday. Um...Thursday won’t work for me. Well it’s Thursday but in the morning. Then they called to confirm and actually morning won’t work so it will be mid day. It was horrific customer care.
Jacqueline
SERRANO-AVALOS - Atwater, CA
Awesome
Service
GARCIA-SABIDO - Los Angeles, CA
I would of love for him to check the back of the refrigerator to make sure everything looked good when he saw that it was only the filter that was problem it took him 2 min to figure it out. Just to make sure how it was looking
Knowledgeable, Engaging, Great Service
WELCH - Madera, CA
Customer
GOWIN - Riverbank, CA
Bill was very professional, respectful, and amicable. He arrived on time, and gave me a call 10 minutes in advance to let me know he was on his way. He seemed to be very experienced in Appliance Repair. I was quite pleased with the service he provided.
great sevce
GILSON - Los Angeles, CA
Great service from Danny
ROS - Simi Valley, CA
Danny came to our home during the appointment time window. He was thorough and knowledgeable. He quickly identified the problem with our washer, showed us the issue, and resolved it. He took the time to explain how we can prevent the issue from happening again. As he was working, he made sure to warn us about water running along the floor of the garage, and he was mindful of keeping the area around the washer clean. He finished the entire job very quickly. I applaud Danny and hope that his supervisors know what an outstanding representative they have with him! He was excellent.
Great customer service, very knowledgeble
ZENG - Los Angeles, CA
The technician sent to inspect our Kitchenaid oven was very professional, on time and super helpful! He was able to explain what the issue is very clearly, and was very patient in answering all of my questions. Thank you!
Refrigerator/ice maker service
BERGQUIST-DEVOE - La Verne, CA
The tech was prompt, clean and personable. He answered all my questions and offered plausible solutions to the ice maker problem we experienced.
Enrique R.
DISHWASHER MAYTAG MDB8989SHZ0 "Installed central electric and float switch , performed calibration . All functions tested normal at time of service , no leaks ."
Chase F.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Unable to fit door in to my van. Will need to reschedule for another day.
Chase F.
WASHER MAYTAG MVWB835DW4 "F3e2, f0e4, found water valve not opening up indicating a bad valve. ; ordrng 1 W11165546 (VALVE)"
Isidore A.
DRYER WHIRLPOOL WHD3090GW0 "Removed top panel, old control board and installed new control board test dryer failed on test board failed, on 1st or second test cycle, heat exchanger fill test , needs base W11095574 and to reorder control board , per RS NEED TO CALL TECH SUPPORT ; rqstng P&A on 1 W11095574 (base) and 1 W11239098 (cntrl-elec)"
Joe M.
REFRIGERATOR WHIRLPOOL KRFC704FBS Need to contact whirlpool Monday.
Chase F.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 120v to icemaker but will not harvest. Filling with no problems. Ordering icemaker will need to reschedule when part comes in.; ordrng 1 W10873791 (ICEMAKER)
Tyler F.
DRYER WHIRLPOOL MGD6630HW1 Customer stated that the dryer is not heating. Found ignitor is staying on. Ordering control and sensor not in stock.; ordrng 1 W11388029 (CONTROL) and 1 WP338906 (sensor)
Tyler F.
WASHER WHIRLPOOL MVWB765FW3 Customer stated that the unit is not washing. Found error code for fill valve temp. Ordering valve in stock.; ordrng 1 W11165546 (valve)
Tyler F.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Reordering correct door; ordrng 1 LW10413519 (dor-fip ms)
Jim S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Need motor assembly ; ordrng 1 W11085683 (pump&motor)
Dane K.
REFRIGERATOR BO WHIRLPOOL WRV986FDEM "Removed and replaced door slides. Found unit with faulty door so the door gasket will not go back into place. Beautiful also need new freezer door; 1 W10815698 (dor-fip ss)"
Jim S.
RANGE JENN-AIR JGRP536WP01 "1.364 at 150 sensor out of range. Griddle doesn’t heat and the new DSI board failed in test mode; ordrng 1 W10193014 (elmnt-gril) and 1 W10888661 (cntrl-elec) and 1 W11113650 (igntr-oven) and 1 WPW10116113 (switch-inf) and 1 WPW10131825 (sensor) and 1 WPW10331686 (module,spark)"
Hector Z.
REFRIGERATOR KITCHENAID KRFC300ESS00 "Customer is concerned of Ice Maker leaking. I checked the unit and I found the Ice Maker leaking due to leaking Fill Valve, also Ice Maker mold get over heated (Heater staying to long energized for possible short. I unplugged the Ice Maker. Customer is contacting KitchenAid customer service to obtain an authorization to cover the repair.; ordrng 1 W10884390 (icemaker) and 1 WPW10420083 (valve)"
Hector Z.
DRYER MAYTAG MGDB800VB0 Customer is concerned of of dryer not running and displaying a F01 code (Primary control failure). I checked the unit and I found a short in the control (See picture). Ordered the Electronic Control (WPW10111620) and rescheduled.; ordrng 1 WPW10111620 (cntrl-elec)
Irvin F.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "The fresh food door had liner damage. The door cam broken into pieces. Door is sagging. NO DO CAM AVAILABLE, replacing door. ; ordrng 1 W11038911 (dor-fip)"
Patrick C.
DRYER WHIRLPOOL WGD4850HW0 Pts switch and timer getting 120and no ops needs parts ; ordrng 1 WPW10436302 (timer)
Patrick C.
DRYER MAYTAG MEDC465HW0 Sensor bars causing clothes to rip. Needs new one ; ordrng 1 W10853313 (sensor)
Patrick C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Ice maker ops stopped. Tried harvesting ice maker and no ops. Checked voltage and none present. Needs new control ; ordrng 1 W11043763 (cntrl-elec)
Frank P.
WASHER WHIRLPOOL WFW560CHW0 Customer stated water leaking in the front Performed diagnostics Found bellow ripped inside seam Will order part; ordrng 1 W11314648 (bellow)
James M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ Unit missing thermistor cover in fridge section. Ordering new. Will return when parts arrive. ; ordrng 1 WPW10425252 (cover)
Irvin F.
WASHER MAYTAG MVWB765FW3 "F2/E1- stuck key. F6/E2-communication error The console is not responsive to all commands. Unit is alerting error code. Unit needs new control,board, and console. ; ordrng 1 W11114670 (console) and 1 W11183368 (cntrl-elec)"
Enrique R.
REFRIGERATOR WHIRLPOOL WRT318FZDM01 Freezer and refrigerator handles plastic connectors broke off .; ordrng 2 W10806512 (handle)s
Tyler F.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Customer stated that the refer is not cooling. Found return vent is blocked and air is not circulating. Ordering main control not in stock.; ordrng 1 W11190849 (contrl-box)
Tyler F.
REFRIGERATOR KITCHENAID KSSC42QMS01 Removed and replaced evaporator and found failed compressor under part warranty. Please have coast transfer.; ordrng 1 W10841139 (compressor)
Patrick C.
DRYER MAYTAG MGD6230HW0 Belt rubbing pully adjusted pully. Tested unit. All ops chedked good
Chase F.
REFRIGERATOR MAYTAG MFW2055FRZ00 Freezer door slides stuck not allowing for door to close properly. Will need new slides. ; ordrng 1 WPW10397635 (SLIDE RIGHT) and 1 WPW10397636 (SLIDE LEFT)
Frank P.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer isn’t answering door Called dispatch .
Frank P.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Customer stated that rail is working and deli drawer is crackedPerformed diagnostics Found rail multi is faultyInstalled partTested PassedJob completed
Steven W.
WASHER MAYTAG MVWB765FW3 Ran diagnostics. Had f7e9 error code. Found grinding noise when decelerating in spin. . Wall outlet not grounded. Instructed customer to call electrician.; ordrng 1 W10734521 (SLIDER) and 1 W10754448 (CLUTCH )
Antonio D.
REFRIGERATOR WHIRLPOOL KSSC48FTS04 Leak in the system . Ordering evaporator and compressor ; ordrng 1 W10841139 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10205102 (evaporator)
Irvin F.
WASHER WHIRLPOOL WTW4816FW2 Power removed already. Tilted wash back and removed pump. Installed replacement pump. Completed assembly. Powered and test drain passed. Calibrated the unit passed. All ops normal.
Irvin F.
WASHER WHIRLPOOL WFW85HEFW1 F5/E2-dL errorCx says the door is not locking all the time. Have to open close door several times to get to start. Found the door lock is failed. The test cycle didn’t terminate The unit has a failed pressure sensor. Replaced retest passed. All ops good.
Enrique R.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Customer concerns , condensation in RC . Found gasket not sealing , door hinge needed adjustment . Adjusted the hinge . All functions tested normal ."
Enrique R.
WASHER WHIRLPOOL MVWB855DC3 "Installed new pump , all functions tested normal . Collected $185.27 check #3512 ."
Juan G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 F4e3. Motor not running. Motor sump assembly needs to be replaced. Will bring control board in case it’s needed.; ordrng 1 W11085683 (pump&motor) and 1 W11305308 (cntrl-elec)
Tyler F.
REFRIGERATOR AMANA ASD2575BRW01 Customer stated that the ice dispenser is stuck on crushed. Found lever stuck under solenoid. Fixed and tested all works good at this time. No recall past 90 days.
Chase F.
DRYER MAYTAG MEDC215EW Cx concern that unit is over heating on more dry option. Found open hi limit thermostat. Installed new thermostat. All functions now testing out normal. Job complete.
Chase F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Found that freezer cabinet was not properly set into place allowing for frost to build up in FC. Re installed cabinet back into proper place. Door now getting a solid seal flushed up to cabinet. Also adjusted temps in RC due to Cx wanting colder temps. All functions now testing out normal. Job complete.
Jonathan C.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Found refer evap frozen over needsharness with evap fan quoted 342.95; ordrng 1 W11033168 (harns-wire)
Chase F.
REFRIGERATOR BO KITCHEN AID KRMF706ESS01 Upon arrival customer stated that another Company came out a week ago and diagnosed that unit needs a compressor due to a no cool issue.
Steven W.
DISHWASHER WHIRLPOOL WDF520PADM7 "Not a recall. Different problem.Unit was dead. Found black wire terminal into control connector backed out. Reinserted terminal into connector. Ran diagnostics. No error codes found. Fills, washes, drains, rinses and dries properly at this time. Complete."
Steven W.
REFRIGERATOR KITCHENAID KRFC604FSS02 Replaced seized condenser fan and HV control. Compressor and fans are running. Unit is cooling properly at this time. Instructed customer to allow 24 hours before loading food. Instructed customer to replace SS water line with copper or PEX tubing only per installation instructions.Complete.
Steven W.
WASHER MAYTAG MVWB765FW3 "Ran diagnostics. No error codes found. Ran component test fabric softener test. Softener dispenser is dispensing properly. Instructed customer to turn on fabric softener button when using softener. Fills, agitates, drains, rinses,dispenses, and spins properly. Complete."
Kenneth M.
REFRIGERATOR KITCHENAID WRV986FDEM00 Unit not cooling 100% ordrring access stub and drier. Unit needs recharge. Rescheduled customer for 8-3-20; ordrng 1 W10913906 (Stub) and 1 WPW10143759 (Filter drier)
Steven W.
WASHER AMANA NTW4605EW0 "Ran diagnostics. Had f7e5 error code. Replaced suspension rods, gear case, splutch, belt, shifter, control , agitator, and screw. Had to break agitator, drive block, gear case hard to remove. Ran calibration, auto test cycle. Fills, agitates, drains, rinses, and spins properly. Complete."
Antonio D.
REFRIGERATOR JENN-AIR JS42PPDUDE01 Ice maker fill cup was iced up. Checked water pressure and tested ice maker . Cleaned ice maker fill cup. Working ok.
Kenneth M.
WASHER MAYTAG MVWB765FW0 Found unit with locked rotor even when unit woukd spin. Ordering new control. Suspension bouncy. Causing off balance. Ordering suspension. Reacheduled customer for friday 7-31-20; ordrng 1 W11130359 (Suspension)
Juan G.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Found incoming water source faucet off. Turned water on, checked ops, unit filled, washed and drained properly. On arrival, found water under kitchen sink. Pointed out to customer. Did not see exactly where leak is coming from, advised customer to look into it."
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 No ice. Found faulty ice maker. Ordering new ice maker. Found gasket pulling apart. Deteriating and causing sealing issues. Ordering fridge gasket. Filter housing door broken off. Ordering hiusing. Reacheduled customer for wednesday 8-5-20; ordrng 1 WPW10300022 (Icemaker) and 1 W10862461 (Housing) and 1 WPW10136734 (Gasket)
Juan G.
RANGE - GAS WHIRLPOOL WEG515S0FB2 Dent on left upper area of maintop. Unit was installed on 6/19/20. by Snider Diamond. Installer wrote a note on receipt stating the part was going to be replaced once ordered. Customer didn’t hear back from them. Informed customer cosmetic issues are only covered within the first 30 days. Unable to proceed with repair. Advised customer to call customer service.
Juan G.
RESIDENTIAL REFR WHIRLPOOL KBSN602EPA01 "Replaced water filter housing. Checked ops, ice maker filled. No leaks present."
Jim S.
WASHER MAYTAG MVWB835DW0 The new high-quality transmission that whirlpool supply is defective need to re-order transmission; ordrng 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W10754448 (clutch) and 1 W10811956 (drum assy)
Juan G.
WASHER WHIRLPOOL WTW5005KW0 "Unit not leveled properly, it was leaning to the right. Upon inspecting/working on the unit, noticed tile floor is not leveled itself, floor is uneven. Some tiles are sunk in at some points, sticking out in others. Pulled unit forward and leveled the best I could. "
Juan G.
WASHER WHIRLPOOL MVWB835DW1 "F0e3 overload, F0e5 off balance. Removed coins from between spin basket and wash plate. Unit was leaning to the right. Level unit properly. Cleared error codes, checked ops, unit is working fine."
Jonathan C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Called tech found stinky oil coming from dryer file number 7728450483
Danny G.
REFRIGERATOR KITCHENAID KRFC704FPS03 Test 23 max temp 73Test 24 max temp 75 Test 25 max temp 71 Test 26 max temp 66Test 28 avg temp 35 Test 29 avg temp -7 Test 30 avg temp 32Test 31 avg temp 5 Test 33 mim temp 32Test 34 mim temp -18Test 35 mim temp 29 Test 36 mim temp -13 SR #7728446895; ordrng 1 W11114721 (cntrl-elec) and 1 W11336586 (CONTROL)
Jonathan C.
RANGE WHIRLPOOL WEE745H0FS2 Found switches switched reinstalled tested working to spec
Randy C.
OVEN WHIRLPOOL WOD51EC0HS01 Found unit panel display going into its own options setting back to 400 on frozen pizza without anyone doing so customer needed instructions on using care of oven customer instruct. Will need panel and bringing board. Cx needs Monday the 10th ; ordrng 1 W11297709 (console)
Kenneth M.
OVEN WHIRLPOOL GBD307PDS10 Installed cintrol board customer provided. Teated unit. Unit is now working properly. Customer approrves function at this time.
Randy C.
DRYER MAYTAG MGD8630HC1 Unit gets really loud after a few minutes. Was quite at first needs new motor wheels and pulley. Also f2eq. Bad console. Scheduled for Thursday. ; ordrng 1 W10837240 (idler pulley) and 1 W11086656 (motor-drve) and 1 WP697772 (blower wheel)
Kenneth M.
WASHER WHIRLPOOL WTW7500GC2 Installed water valve and tested unit. Unit is now working properly. Customer approves function at this time.
Randy C.
RESIDENTIAL REFR WHIRLPOOL MSS26C6MFZ Ice maker makes ice but won’t dispense. Found ice maker clogged with ice coming from dispenser chute. Froze the ice maker stopped cycle. Needs ice maker and ice door. ; ordrng 1 W10549235 (cover) and 1 W10873791 (icemaker) and 1 W10889430 (door-ice)
Kenneth M.
DRYER WHIRLPOOL WED7000DW2 Found unit not running. Will start and just sit there. Found unit bad thermal fuse. Replaced and tested. Unit is working properly. Customer approrves. Informed customer to sweep vent to prevent problem. Problem happens again. Financial responsibility may be on customer.
Kenneth M.
WASHER MAYTAG MVWB835DW1 Installed control board and drain pump. tested unit. Unit is nkw working properly. Customer alroves function at this time.
Francisco S.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Found inlet water valve energizing but not pulling water through. Order inlet valve.; ordrng 1 W10179146 (water inlet valve)
Francisco S.
WASHER MAYTAG MVWC6ESWW1 Timer failed ordering new one.; ordrng 1 WPW10243947 (timer)
Kenneth M.
REFRIGERATOR JENN-AIR JFX2897DRP02 Installed UI. Main board and freezer light mofule. Teated unit. Unit is now working properly. Customer approrves function.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Installed ice maker and tested unit. Unit is now eorking properly. Customer approves fucntion at this time.
Cruz B.
DRYER MAYTAG MEDB765FW0 "File # 7728446931- cx claims unit is making a squeaking sound during start up only, had cx put clothes into drum run cycle 3 times found no Squeaking sound at this time cx said its random, cx is going to try and record the noise and will give us a call. Unit is heating as designed. This is documented with tech line."
Jim S.
WASHER WHIRLPOOL MVWB766FW1 Replaced faulty drain pump. Unit tested ok
Joe M.
REFRIGERATOR KITCHEN AID KSSC48FTS02 Replaced bi metal unit is now functioning as designed. Job complete.
Leon M.
RANGE WHIRLPOOL WEG745H0FS0 Cx wants to reschedule for next Monday from 8-12; schdld next appmnt for 8/3 MON 8 am
Randy C.
FREEZER WHIRLPOOL WRT311FZDB01 Found not sealing in freezer and also control board won’t allow temps to run at recommended. Replaced control board. Also used heat gun to seal gasket. Now seals properly. Now cooling properly. Job complete
Kevin M.
REFRIGERATOR KITCHENAID KRFC704FSS00 Unit not cooling. Ran test 40 and found no temperature change in FC. Unit has lost all Freon. Appears to have low side leak in RC evaporator. Ordering parts. 1 W10865322 (evaporator) and 1 W11025999 (compressor) and 1 W11036448 (solenoid)
Joe M.
WASHER KITCHENAID KRFC300ESS03 7728245416 . Sterling Unit is being replaced
Joe M.
WASHER AMANA NTW4516FW3 Replaced drain pump job complete.
Kevin M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Recall on GJ. Unit froze over RC evaporator again. Called tech line. Sr#7728448331 found that deli drawer is not closing properly due to failed rails and mounting tabs on evaporator cover are broken. Unit needs deli rails and evaporator cover. Customer will defrost prior to appt. ;1 W10499289 (slide) and 1 W10499294 (slide) and 1 WPW10501260 (cover-evap)
Francisco S.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Removed and replaced control board & ui board. Unit now checks ok.
Francisco S.
FREEZER WHIRLPOOL KSSS48QKX00 "Removed and replaced inverter board, power unit on, compressor came on. Advised cx waiting 24 hours for normal ops."
Francisco S.
WASHER MAYTAG MVW7232HW0 New issue/ new code. Contacted tech line as this error states it’s the washer detected a load during clean washer cycle. Cx stated he knows how to use machine and this was not the case. Performed factory reset and calibrated. Tested ops it checks ok Sr#7728272503 Joel WiFi help (866)3334591
Kenneth M.
WASHER WHIRLPOOL WFW92HEFW0 Unit leaking. Hoke in bellows. Ordering bellows. Pressure hose wearing down. Ordering new pressure hose. Rescheduled custimer 8-5-20; ordrng 1 W11044559 (Pressure hose) and 1 W11173364 (Bellows)
Hector Z.
RANGE WHIRLPOOL WFG505M0BS3 Customer was concerned of Left Front and Right Rear top burners not igniting. I checked the unit and found disconnected electrode wire from the spark module. Adjusted wire. Tested ok.
Leon M.
REFRIGERATOR KITCHENAID KRFF300EWH01 Replaced all selected parts Unit working properly as designed
James M.
WASHER MAYTAG MVWC565FW1 "Fund unit with long drain error, over suds error, basket speed fault error. Ran auto test and found weak drain pump not fully draining machine. Ordering new drain pump. Will return when parts arrive. ; ordrng 1 W10876600 (drain pump)"
Leon M.
REFRIGERATOR KITCHENAID KBLA20ELSS01 Replaced ice maker After running diagnostic check unit working properly as designed .
Leon M.
WASHER WHIRLPOOL WFW9150WW01 Cx states that unit is not working properly Cx states that unit is leaking underneath After running diagnostic check find that unit has a bad door boot Stock unit dryer on the top ..
Kevin M.
DRYER WHIRLPOOL MGDB765FW0 Failed door switch causing unit not to run. Removed and replaced door switch. All tests good.
Joe M.
WASHER WHIRLPOOL WFW560CHW1 Unit needs a control and a gasket. Ordering parts; ordrng 1 W11314648 (bellow) and 1 W11325580 (cntrl-elec)
Kevin M.
WASHER WHIRLPOOL WFW560CHW0 Unit just running pump and not starting. I found clogged air dome making main control think there is water when there is not. I cleared air dome. Tested and calibrated. All tests good.
Kevin M.
KITCHEN KITCHENAID KDTE204GPS0 Unit not cleaning dishes. I found weak wash pump not allowing proper water flow to spray arms. Removed and replaced sump assy. Tested unit. All tests good.
Kevin M.
DISHWASHER KITCHENAID KDTM354ESS3 Customer stated the unit will stop mid cycle. I tested unit and found worn door gasket and failed door latch allowing door to open mid cycle. Removed and replaced door gasket and door latch. All tests good.
Jonathan C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found spryarm melted replaced tested working to spec
Joe M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced pump and motor assembly unit is functioning USA designed
Jim S.
MICROWAVE JENN-AIR JMC2430WS01 "Replaced boards, magnetron, sensor, and harness."
Jim S.
REFRIGERATOR WHIRLPOOL KFCS22EVMS8 Replaced ice maker. Unit tested ok
Enrique R.
WASHER WHIRLPOOL WFW6620HC0 "Inspected whirlpool front load washer . Customer concerns , not filling enough water to wash the clothes . In diagnostics found oversuds error , Ran quick wash cycle . Found no mechanical problem , customer needed instructions ."
Kevin M.
RESIDENTIAL REFR WHIRLPOOL KRFC704FSS0 Unit not cooling in both compartments. I removed evaporator cover in FC and ran test 40. Partial frost pattern. Low side sealed system leak in FC evaporator. Unit needs FC evaporator and compressor due to contamination. ; 1 W11025999 (compressor) and 1 W11035643 (evaporator)
Enrique R.
REFRIGERATOR KITCHEN AID KRFF507HPS00 "Installed new parts . All functions tested normal at time of service , no leaks ."
Kevin M.
WASHER WHIRLPOOL WTW8500DC6 Unit giving white residue on clothes. Customer is using proper detergent. Unit needs main control and interface. Per service pointer. Ordering parts. ; ordrng 1 W11115199 (panel-cntl) and 1 W11401712 (CNTRL ELEC)
Jonathan C.
LAUNDRY MAYTAG MVWC565FW1 Found latch bad replaced tested working to spec
Patrick C.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Resealed the seal in the freezer. To stop frost build up. Tested unit. All ops chedked good
Jaime G.
OVEN WHIRLPOOL WFG320M0BS3 cx will be out for a week
Joe M.
DRYER MAYTAG MGD8630HW1 Customer is stating they are going to replace machine if they do not please order motor
Hector Z.
DRYER WHIRLPOOL WGD5000DW3 Customer is concerned of of damaged dryers door. I checked the unit and the dryer has a damaged inner door. Ordered parts and rescheduled.; ordrng 1 W10906683 (seal-door) and 1 WP3389441 (catch) and 1 WP695737 (door)
Randy C.
REFRIGERATOR KITCHENAID KBFN502EBS02 Replaced ice maker and modules now working as designed job complete.
Steven W.
WASHER WHIRLPOOL WFW8620HC2 "Ran diagnostics. Had f8e1, f0e2 error codes. Found hot water valve stuck closed. Dryer needs to be removed for service access. Customer to remove dryer. ; ordrng 1 W11316256 (VALVE- DOUBLE)"
Randy C.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Found unit not heating found that heater replaced heater unit not working at design job complete.
Randy C.
DISHWASHER MAYTAG MDB4949SDM2 Concerned rack won’t stay in place loud noise too. Broken whels on top rack Removed and replaced wheels now ok. No more falling rack noise is normal all ops normal job complete
Tom R.
WASHER WHIRLPOOL MVWC565FW2 "Installed Water Valve and Agitator, ran water through lines to flush water to check for debris, ran diagnostic tests, all components functional, check okay. No damage to unit or home from tech, job complete."
Danny G.
REFIRGERATOR KITCHEN AID KSSC42QMS01 Middle divider is getting hot Found faulty control board not provided 120v to condenser motor Motor is no longer needed Part was not received Replaced main control Reinstall unit and power and test all functions on test unit is now working properly .
Danny G.
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Not dispensing ice Replaced ice bucket Test ice dispenser Unit is dispensing cube and crushed Please see notes
Isidore A.
WASHER WHIRLPOOL WFW8300SW01 "Removed bottom and back panels. removed old shocks and installed new shocks, reinstalled panels. Test washer operation, ok at this time. Washer working as designed."
Isidore A.
WASHER MAYTAG MHW8630HW0 "Removed bellows to gain door latch access, removed old door latch. Installed new door latch, reinstalled bellows. Test washer for leaks and operation, washer working at this time as designed."
Timothy J.
REFRIGERATOR JENN-AIR JS48NXFXDW04 Customer states the temperature on the UI fluctuates from -4 to 4 degrees in under a minute. On occasion the FC temp will get up to 30f. They have had things in the FC soften. The thermistors have been replaced. Called WPTS and ran some service tests with them. The components tested responded properly. WPTS believes there might be a sealed system issue but wants me to see if I can stall the condenser fan in case that might have intermittent operation. Could not stall condenser fan. Ordering the UV drier.; ordrng 1 WPW10143759 (dryer)
Isidore A.
DRYER WHIRLPOOL WGD81HEDW0 "Removed top and front panels, belt and drum, removed old drum seals and installed new drum front and rear seals. Reinstalled belt drum and panels. Test dryer operation , dryer working at this time. Customer advised to let dryer seals to cure and that customer may notice faint adhesive odors, should go away with first or second use, if not right away."
Timothy J.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Called WPTS and explained what was done previously and what is happening now. That is the ice is not dispensing and the dispenser is dripping. WPTS recommends replacing an Ice door and auger.; ordrng 1 W10822606 (motor) and 1 W11347434 (PLATE) and 1 WPW10291905 (seal) and 1 WPW10347114 (shaft)
Kevin M.
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Recall on RO. Unit is not cooling properly in RC. I tested temps and found RC to be 15 degrees too warm. I put unit into diagnostic cycle and tested evaporator fan motor and damper. I found damper being really loud and not opening all the way, also seems like evaporator fan motor is not spinning at full speed. Removed and replaced damper and evaporator fan. All tests good."
Timothy J.
REFIRGERATOR JENN-AIR JS42SSDUDE01 Found the Fc door liner is separating from the door and the gasket is falling out. Unit will need a new FC door. This will require a second person .; ordrng 1 W10800815 (dor-fip)
Chase F.
WASHER WHIRLPOOL WFW6620HC0 Installed new bellow and latch. All functions now testing out normal. Job complete.
Leon M.
WASHER MAYTAG MHW5100DW0 Cx states that unit is not working properly After running diagnostic check find that unit has a bad gearcase and drain pump Error code F8E1Stock unit dryer on the top Need autho for second tech ; ordrng 1 W10509710 (valve) and 1 W10799064 (pump-water) and 1 WPW10448876 (switch-wl) and 1 WPW10544980 (rotor) and 1 WPW10657810 (stator)
Hector Z.
OVEN WHIRLPOOL IBS650PXS00 "Replaced Electronic Control (WP8304381) and the Temperature Sensor (WPW10131825). Set the oven at 350*F, the average temperature (345-347)*F. Tested ok."
George Y.
OVEN WHIRLPOOL WFG770H0FZ0 Installed part when turning on bake or broil kicks on keeps clicking. Then shuts off ok to replace control board and valve ok to order.; ordrng 1 W10919226 (regulator) and 1 W11342985
Jim S.
OVEN WHIRLPOOL WOD93EC7AS01 Blower was never shipped to the warehouse; ordrng 1 WPW10545291 (fuse-thrml)
Tyler F.
DISHWASHER WHIRLPOOL KUDI01FLSS Customer stated that the door falls and the dispenser needs to be replaced. Removed and replaced dispenser and door links. Tested all works good at this time.
Randy C.
REFRIGERATOR KITCHENAID KRFC300ESS01 Cx gaskets torn. Causing ice build up in freezer and fridge. Needs replaced ; ordrng 1 W10571967 (frz door gasket (gr)) and 1 W10830162 (gasket-fip)
Jaime G.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Found a little bit of ice buildup at the bottom right hand side corner of the freezer door. Made sure the doors close properly
Randy C.
FREEZER KITCHENAID KRSC503ESS00 Broke wires. .
Timothy J.
RESIDENTIAL REFR WHIRLPOOL WRS588FIHZ Unit has a broken door harness and damaged IM.; 1 LW11037733 (dor-fip) and 1 W10873791 (icemaker)
Hector Z.
RANGE WHIRLPOOL WFG550S0HZ1 Customer was concerned of broil not working. I checked the unit and I found one of the inner back cover in contact with the broil electrode making divert the spark before reaching the tip of the electrode. Drilled new holes to be able to screwed the back cover due to damage in the rear section of the range for what it looks that the whole unit was dropped. I tested the broil after I reattached the panel and it works fine.
Jaime G.
WASHER WHIRPOOL WTW5000DW1 Found suspension rod broken. Ordered parts; ordrng 1 W10721967 (drive pulley) and 1 W11130362 (suspension)
Danny G.
DISHWASHER WHIRLPOOL WDF520PADM7 Unit is not draining Found faulty drain pumpReplaced drain pump Reinstall unit and ran a self diagnostics test unit completed with no leaks and no issues Unit is working properly
Jaime G.
RANGE WHIRLPOOL WFE510S0HS1 Found a bad user interface. Hod part ordered; ordrng 1 W11316353 (cntrl-elec)
Danny G.
RANGE WHIRLPOOL WFG505M0BS0 Client is stating that unit is only glowing on the left side and not in the rightThis unit only has 1 bake/broil igniter and it’s mounted on the left side Test bake and broil and unit is heating and cycling properly No gas smell while tested oven Client stating she smells gas Strong odor when using oven I advised clie t not to use any chemicals to clean productI advised client to call gas company Unit is working properly
Patrick C.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Removed and replaced heater. Tested unit. All ops checked good
Patrick C.
WASHER WHIRLPOOL WTW7000DW3 Removed and replaced housing. Tested unit. All ops chedked good
Timothy J.
REFIRGERATOR KITCHEN AID KRFC300EBS01 Installed door. Customer does not like how the RH door is higher than the LH door. I tried to adjust them but there is no door adjustment at the lower hinge. I tried adjusting the feet but this did not even out the doors. I have adjusted the unit to the extent where it gets unstable and have backed this off to try and get the door as level as I could without making the unit rock. Tried adjusting upper hinges on both doors but found little change. I have left the unit in the best position possible . Called WPTS( 7728449252) who had me check the level of the unit and try adjustments I ha already tried. They confirmed there is no adjustment for these doors. They said to have them call customer service for further questions.
Rod H.
DRYER WHIRLPOOL WGD6620HC1 Dead machine Confirmed power to machine control but non through board to ui. Compromised electronics. Ordering electronic components ui and machine control.; ordrng 1 W11351728 (CONSOLE) and 1 W11410329 (MACHINE CONTROL)
Leon M.
REFRIGERATOR KITCHENAID KBSD608ESS01 Replaced all selected parts After running diagnostic check unit working properly as designed
Rod H.
WASHER WHIRLPOOL WET4024HW0 No action to pts or power buttons Confirmed dead machine due to faulty electronics from a shorted lid switchOrdering electronic controls and lid switch. ; ordrng 1 W11189137 (cntrl-elec) and 1 W11219589 (top) and 1 W11371714 (LID LCK)
Leon M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced all selected parts Unit working properly as designed
Leon M.
DISHWASHER KITCHENAID KDTE334GPS0 Cx states that unit is not working properly After running diagnostic check find that unit is not going to wash cycle lights on control board shuts down ; ordrng 1 W10905153 (console) and 1 W10911471 (cntrl-elec) and 1 W11118183 (pump&motor)
Leon M.
OVEN JENN-AIR JJW2430DP02 Replaced console.After running diagnostic check unit working properly as designed
Cruz B.
WASHER WHIRLPOOL MVWB955FC1 "Needs more work- cx claims when using fabric softener it will not dispense the fabric softener at times it Intermittent, check unit for codes found none, water went through fabric softener dispenser cup in diagnostic test. Need to order parts for unit. ; ordrng 1 W10912345 (cntrl-elec) and 1 W11188329 (valve)"
George Y.
WASHER WHIRLPOOL WFW8620HC2 Found washer tank cover not seating properly ok to order tank.8/1 to be schedule thanks.; ordrng 1 W11318830 (tank)
George Y.
WASHER WHIRLPOOL WFW560CHW0 F6e2 installed part giving out error f6e2 appliance manager board bad need to replace ok to order part.; ordrng 1 W11322879 (cntrl-elec)
Tyler F.
WASHER WHIRLPOOL WFW5620HW0 Customer stated that the bulk dispenser is not working. Checked unit and found the load and go was not turned on. Cycle tested all works good at this time.
Jaime G.
WASHER WHIRLPOOL WFW5620HW0 Found a bed door latch assembly. How to replace as well as a drain pump making noise
Tom R.
REFRIGERATOR WHIRLPOOL WRF535SMBB00 "Found unit making noise during Condenser Fan operation, attempted to reposition, no change. Order and replace Condenser Fan Motor, Fan Blade, and order and replace Right RC Door Gasket, GREY./Fan Motor - (W11123104)Fan Blade - (WP12825803)Right RC Door Gasket - (W10830162) GREY/NOTE - PART OUT OF STOCK, RESCHEDULE CUSTOMER ON PART AND TIME AVAILABILITY; ordrng 1 W10830162 (gasket-fip) and 1 W11123104 (motor-cond) and 1 WP12825803 (blade)"
Tom R.
RANGE WHIRLPOOL WFG525S0JW0 "Installed Ignitor and DSI Board, ran unit, check okay. No damage to unit or home from tech, job complete."
Cruz B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Needs more work- cx claims food drinks are freezing on top shelf, found damper to be stuck open not working in diagnostic test 3, buttons on panel Ui are not responding when selecting options, need to Order parts for unit. ; ordrng 1 W11130216 (cntrl-elec) and 1 W11236851 (diffuser)"
Rod H.
WASHER WHIRLPOOL WTW8040DW4 Machine won’t drain water out and won’t spin clothes.Confirmed that machine suspension was dislodged from rod support at cabinet reinstalled now as designed op has returned
Rod H.
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Ffd compartment is not cooling properly Confirmed Complete frosted evaporator in freezerWould require replacing defrost thermostat and control Consumer will reach out to BEST BUY OUTLET/WHIRLPOOL TO SEEK REPLACEMENT PRODUCT OR REFUND.OUTLET PURCHASE
Rod H.
RESIDENTIAL REFR KITCHEN AID KRMF706ESS01 Returned to replace parts ordered and as designed op returned1 W11294907 (icemaker) and 1 W11330971 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec).Icemaker now operational.
Rod H.
WASHER WHIRLPOOL WFW92HEFW0 Experiencing wet clothes at cycles end and has thrown several fault codes in display.Could only retrieve one stored faulty code upon arrival. No othersF9E1 F3E1 drain pump not draining suffientlyOrdering drain pump.; ordrng 1 WPW10605427 (pump-water)
Rod H.
DRYER MAYTAG MGDX655DW2 Not drying clothes.Confirmed Found ignitor disconnectedReconnected and tested as normal
Francisco S.
COMPACTOR KITCHENAID KTTS505ESS0 Unit starts but if you let g9 of the pedal it will stop. Unable to uninstall unit. Asked cx to get this uninstall for service.Sr#7728450498 Robert ; ordrng 1 W10439651 (motor-drv) and 1 WP777811 (switch-dir)
Francisco S.
REFRIGERATOR KITCHENAID KRMF706ESS01 New issue. Frost build up on ffc evap ordering parts to complete repair. Please RS as soon as parts are in.; ordrng 2 2185788 (clamp)s and 1 W10525237 (pan-drip) and 1 W10738349 (cover-evap) and 1 W10799016 (motor-evap)
George Y.
MICROWAVE JENN-AIR JMW2430DS01 Installed part tested check out ok no dents or dings cause by tech.customer paid 91.65 balance
Jim S.
RANGE WHIRLPOOL MGR6600FZ1 Replace burner in Unit tested OK. The grates were broken need to re-order; ordrng 1 W11101497 (grate-kit)
Enrique R.
WASHER MAYTAG MVWB835DW4 "Installed new pump , used from job #324377 Rodriguez for technician (IF ) . Performed calibration , ran rinse & spin cycle . All functions tested normal at time of service , no leaks ."
Dane K.
REFRIGERATOR KITCHEN AID KF1S29888L00 Upon arrival the refrigerator was not cooling. Found the refrigerator with old silver evaporator. Found a service pointer seen replace compressor and evaporator. Service pointer has coat cover and parts and labor; ordrng 1 W10276644 (compressor) and 1 W10917531 (evaporator)
Cruz B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Fixed- installed new parts (2cntrl elec, diffuser) found compressor, lights, gaskets, fans, cooling, water & ice dispenser, ice maker, doors are working fine, cx ok repair."
Cruz B.
DRYER MAYTAG MEDC215EW1 "Fixed for fcc - found unit not heating, checked for voltage at wall block terminal and found 240v , removed back panel and tested thermal cut off hi limit and found it to be bad causing unit not to heat, removed bad one and installed new one (thermal cut off) reassemble back panel and tested unit in a high heat cycle it heated fine, runs quiet, informed cx to have house venting clean out, cx said ok"
Jim S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Replace filter and water tank. Unit tested OK
Dane K.
COFFEE MAKER JENN-AIR JJB6424HL0 Upon arrival the display was blank. If I push the display it would operate and I even brewed coffee without meaning to. Unit needs new display; ordrng 1 W11363088 (PANEL)
Kevin M.
M/W OTR WHIRLPOOL WMH32519HZ4 Not making a loud noise when running. I tested unit and found noise coming from blower fan. I gained access to blower and found wheel rubbing causing noise. I corrected blower wheel. Tested unit. All tests good.
Frank P.
WASHER MAYTAG MVWC565FW1 "Customer stated grind noise Performed diagnostics Found gear case is grinding and control board is acting up won’t turn off; ordrng 1 W11035751 (gearcase) and 1 W11162438 (cntrl-elec)"
Kevin M.
RESIDENTIAL REFR WHIRLPOOL WRF535SMBM00 Customer stated that door gaskets are damaged and food is freezing in RC. I found failed RC door gaskets and RC thermistor is out of range. Removed and replaced door gaskets and harness. Tested unit. All tests good.
Frank P.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Customer stated no cooling in both compartments Performed diagnostics ; ordrng 1 WPW10143759 (dryer)
Enrique R.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Installed motor-evaporator and support . All functions tested normal , no leaks ."
Antonio D.
REFRIGERATOR KITCHENAID KBSD608ESS00 "Switch sticks at times. Ordering switch light.; ordrng 1 1118894 (switch,light)"
Antonio D.
OVEN KITCHENAID KODE507ESS04 Control panel is detective. Ordering defective. ; ordrng 1 W11093251 (panl-cntrl)
Antonio D.
REFRIGERATOR KITCHENAID KRMF706ESS01 Pantry display went out. Tech line suggested to replace drawer/display..; ordrng 1 W10815669 (dor-fip ss)
George Y.
MICROWAVE KITCHENAID KOCE500ESS08 Installed part tested check out ok complete no dents or dings cause bytech.
Antonio D.
LAUNDRY WHIRLPOOL WTW5000DW3 Ordering control since client have issues sometimes unit does not start. Called tech line to report. Says no issues with the unit. ; ordrng 1 W10913953 (actuator) and 1 W11417466 (CONTROL)
Dane K.
DRYER WHIRLPOOL MGDB835DW4 Upon arrival the unit was not heating properly. Found a loose connection at the gas coils. Secured connection and tested unit. Unit functions normal now.
Dane K.
REFRIGERATOR KITCHENAID KBSD608ESS01 Removed and replaced screw and hinge assembly and tested unit. Unit functions normal now
Danny G.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Unit is not making ice and not dispensing water Found clogged tank assy and faulty valve for ice maker Need to order valve and rs call ; ordrng 1 W10801011 (reservoir) and 1 WPW10279866 (valve-inlt)
Dane K.
DISHWASHER WHIRLPOOL WDT730PAHZ Removed and replaced adjusters and soap dispenser and tested unit. Unit functions normal now
Dane K.
WASHER WHIRLPOOL MHW4300DW0 Removed and replaced electron it controls in one of the switch and tested unit. Unit functions normal now
George Y.
DRYER - ELECTRIC WHIRLPOOL MGDX655DW2 Found dryer not starting relay swi5ch not in gaging need to replace panel and relay ok to order.; ordrng 1 WPW10557259 (panel-cntl) and 1 WPW10563095 (relay-pts)
Dane K.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Move and replace slides and tested unit. Unit functions normal now
Dane K.
WASHER MAYTAG MHW5630HC0 Upon arrival unit was leaking from underneath. Found loose clamp on the hose to the dispenser. Secured clamp and tested unit. Unit functions normal now
Erick S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Install new parts on unit. Set temperatures to proper settings. We tested it and passed all test with our faults. Just complete
George Y.
RANGE JENN-AIR JGS1450FS0 Bake mode p16 white red tracer. Do not have dc voltage need to replace oven control ok to order .installed dri board no function bake or broil .; ordrng 1 W11297271 (cntrl-elec)
Antonio D.
DRYER WHIRLPOOL WGD6620HC1 Replaced console and tested. Working ok.
Erick S.
RANGE WHIRLPOOL WFG525S0JS0 Unit has large dent on console on upper left corner. Unit will need new console; ordrng 1 W11026866 (panl-cntrl)
Erick S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Michael unit and found unit with F toE2 error causing unit to fail. Unit has communication failure. Unit will need new consul and main boiler replaced; ordrng 1 W11305308 (cntrl-elec) and 1 W11368911 (HI )
Francisco S.
RANGE JENN-AIR JGRP536WP02 Contacted tech line ordering parts for proper repair on unit as cx is experiencing intermittent f1 e1 error.; ordrng 1 W10344051 (harns-wire) and 1 W10859106 (cntrl-elec)
Juan G.
WASHER MAYTAG MVWB835DW3 "Loose suspension rods, a couple of error codes pertaining to water valves. Water valve assembly, and suspension rods need to be replaced.; ordrng 1 W11130356 (suspension) and 1 W11165546 (valve)"
Danny G.
WASHER WHIRLPOOL WTW8000DW5 Unit is making loud noises Found slider and stator and rotor magnets all damage and gears worn out and gearcase making loud noisesReplace gearcase and clutch stator and rotor and washplate Reinstall unit and calibrated washer Ran a self test cycle and unit completed with no issues and no leaks Showed client how load washer Unit is now working properly
George Y.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Found refrigerator not building full frost pattern compressor exexively loud need to replace ok to order part customer very concern loosing food advise to call customer care.need seal tech for repair.; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator)"
Hector Z.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Replaced: Fresh Food Compartment Evaporator Motor (W11087438), Damper Control (WPW10248595), Support (WPW10389152) and Evaporator Cover (W11256332). Also I found corroded Pantry Control and Connector (See pictures). Ordered control and door; ordrng 1 W10815669 (dor-fip ss)"
Danny G.
KITCHEN KITCHENAID KDTE204GPS0 Upper rack tracks are broken Found broken tracks Pulled unit out and replaced tracks Reinstall unit Test unit and no water leaks or issues found Unit is now working properly
Danny G.
COMPACTOR KITCHENAID KTTS505ESS0 Pedal foot is broken Replaced pedal foot Test unit and unit is now working properly
Jim S.
WASHER MAYTAG MVWC425BW1 Broken hub nut. It damaged the tub top and basket. Fault code of spin failure. Will need actuator. Noisy and leaking oil in the transmission ;n 1 W10521298 (spin basket) and 1 W10528947 (drive hub kit) and 1 W10913953 (actuator) and 1 W11035747 (gearcase) and 1 WPW10006384 (drive belt) and 1 WPW10553968 (washplate) and 1 WPW10556325 (ring-tub)
Antonio D.
WASHER WHIRLPOOL MVWX655DW1 Replaced control board and ran calibration. Need drain pump and actuator. Ordered parts.; ordrng 1 W10876600 (drain pump) and 1 W10913953 (actuator)
Francisco S.
REFRIGERATOR JENN-AIR JUW24FLERS00 Checked unit found no noise issues. At this time.
Frank P.
WASHER MAYTAG MVWB765FC3 Customer stated lid door cracked won’t turn on unitPerformed diagnostics Found lid door is cracked and unbalanced won’t turn on unit Will order partsLidHinge - Right Hinge - LeftScrews; ordrng 1 W11256781 (lid) and 1 W11404293 (SCREW) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)
George Y.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed part tested check out ok complete no dents or dings cause by tech.