Local Reviews
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Aaron B.
DRYER WHIRLPOOL MGD5100DC0 "*F3 e2 shorted thermistor unit needed thermistor replaced test operations , also advised customer that small loads will not dry correct and different type of materials will not dry everything on sensor dry when mixed together , tested air flow ok at this time operating normal at this time ; used 1 WP8577274 (THERMISTOR) from stock"
Aaron B.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Customer had a generic water filter stuck in the filter housing est to remove is $160.00 mrs approved , Remove the filter from the house in successfully without damaging the filter housing and replaced it with a factory approved filter that the customer supplied operating normal unit has water now advise customer to purge water to get all air out of the system paid in $160.00 on card"
Aaron B.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "*Unit ice maker jammed up , not making ice ,replaced tested operating normal now allow 3 days to fill all the way up"
Aaron B.
DISHWASHER WHIRLPOOL WDF760SADB1 Needs extra labor to rewire the unit And 3 call count Checked operations found unit pump and motor asm leaking underneath wash module the diverter red wire connector is corroded as a result of leaking needs unit needs to be pulled out rewired and pump and motor asm replaced needs a 3 call count to repair unit ; rqstng P&A on 1 W11027902 (harns-wire) and 2 WPW10503548 (retainer)s and 1 WPW10671942 (sump and motor assy)
Aaron B.
REFRIGERATOR KITCHEN AID KBFC42FTS04 "If approved needs a 4 call count I need extra labor to repair the unit 1 gasket usually 1 hour to do all 3 needs replacing gaskets are ripped due to abuse, replacing gaskets will result in the doors not closing correct needs the doors to properly repair the unit French door bottom mount refrigerator needs all 3 door gasket due to stickiness at the base of refrigerator the left and right lower ends of the gaskets are ripped and pulled loose due to not cleaning spills then the gaskets pull away and ripped freezer gasket is still sealing but is ripping away in some spots , this could have been avoided by cleaning the edges of the refrigerator edges where the gaskets seal up at neglecting to clean it is the reason the gaskets are in bad shape not from material defects ordered all 3 gaskets ; rqstng P&A on 2 8201809 (gasket-fip)s and 1 WPW10192907 (gasket-fip)"
Aaron B.
WASHER GE GTWN8250D0WS "Needs a 4 call count if approved also I need extra labor to repair the unit it will take over 3 hours to repair Checked operations found unit leaking down the back at the valve log San a number of hoses split and needs replacement also called techline found unit gearcase was grinding or rumbling loud in spin, he said replace basket as well has to be upgraded, unit grinding when clutch engaged needs replacement washplate and bolt is stuck needs to be removed to change the gearcase multiple things wrong with the unit to get back into working order and not leak out all parts are nessisary to repair Needs 4 call count ; rqstng P&A on 1 WH01X10676 (insert impeller) and 1 WH02X10363 (nut hub) and 1 WH02X10364 (washer hub) and 1 WH02X10382 (scr 1/4 - 20 2a sinu) and 1 WH05X10014 (mode shifter asm) and 1 WH13X10058 (water valve - 5 sole) and 1 WH38X21094 (TRANSMISSION ) and 1 WH41X10320 (hose dispensing) and 1 WH41X10321 (hose dispensing) and 1 WH41X10322 (hose dispensi
Billy J.
REFRIGERATOR JENN-AIR JFFCC72EFS00 Apon arrival cx states the unit is making making a 4 chim noise very random cx states about 20 times total it has made the noise cx states it hasn’t made a noise in about 4 days to find a chiming noise that has made a noise 20 times in per techline they have no idea what could cause the noise 7723976050 per techline leave door open and heard chim cx states that is not the noise w11086558 I unplugged the unit and plugged unit back in in it made the noise so unit is loosing power ever so offing will replace main w11333076; ordrng 1 CONTOL (CONTROL) and 1 W11086558 (panel-ui)
Jesus C.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Customer states that ice maker not dispensing. Checked unit and found unit not dispensing. Removed ice-maker and actuated ice-maker motor. Assembled unit and found the door switch not working. Replaced switch and unit is. Now working as design.; used 1 WP2321285 (SWITCH) from stock
Jesus C.
RANGE KITCHENAID KSGG700ESS1 Customer states that unit is not sealing properly. Checked unit and found the right side hinge bent. Unit door is not closing firmly to cabinet. Need to replaced door hinges. Ordered parts.; ordrng 2 W11162113 (HINGE)s
Jesus C.
WASHER WHIRLPOOL WFW75HEFW0 Customer states that unit is leaving clothes wet. Checked unit and found error codes. Ran unit and per tech-sheet test water level sensor Test#7 on pg 17. Found the sensor showing +5 vdc was present from control board J28 pins 1/4. Replaced sensor and retest unit. Unit is now working as design.F8-E1. No water detected entering washerF0-E1. Load detected during washer cleaning cycleF8-E3. Overflow condition; used 1 WPW10448876 (ANALOG PRESSURE SWITCH) from stock
Jesus C.
REFRIGERATOR JENN-AIR JF36NXFXDE01 Removed ice-maker bin and installed extension. Placed bin back and tested. Unit is working as design.
Dane K.
REFRIGERATOR FRIGIDAIRE LFHB2741PF Part not in; saved tckt
Jim S.
WASHER MAYTAG MVWC565FW1 "Replaced motor because of broken part, lid lock, capacitor and water valve because of failure"
James M.
OVEN WHIRLPOOL WEG730H0DS0 "Found unit with f8e0 fan speed error. Quoted customer to replace blower. 115 service call, 120.17 parts, 187.92 labor. Sub Total of 423.09. 432.10 after tax. Customer will hold off on repairs till she speaks to her husband. Collected 115.00 for service call via check # 7212 DO NOT ORDER PART TILL CUSTOMER CONFIRMS.; ordrng 1 W11107275 (FAN BLOWER)"
Jim S.
REFRIGERATOR MAYTAG MBL2258XES4 Replaced drain tube and fresh food damper. Unit tested ok; used 1 W10619951 (TUBE DRAIN) from stock
James M.
DRYER WHIRLPOOL WGD7500GC0 Found unit with no heat. Ordering new ignitor and thermostat via office due to bad data connection. Did not reschedule due to tech availability. ; O-emld tckt
James M.
COOKTOP KITCHENAID KCGS950ESS02 Brand new Unit is missing griddle and has tarnish spots on right front burner. Ordering new parts. Did not reschedule due to tech availability. ; ordrng 1 W10662080 (griddle) and 1 W11173537 (HOLDER-ORF)
Kegan N.
REFRIGERATOR WHIRLPOOL WRS325SDHZ "Customer stated unit does not feel cold, inspected unit, found unit on high setting, calibrated unit, told customer to allow 24 for calibration adjustments and monitor cooling."
Kegan N.
DRYER MAYTAG MGDC215EW2 "Customer stated taking long time to dry, inspected unit, confirmed gas valve issue. Please see notes"
Kegan N.
DRYER MAYTAG MGDB835DW3 "Customer stated unit making loud noise during operation, inspected unit, determined idler pulley worn, making loud squeal. Removed and replaced pulley, ran test, test good.; used 1 279640 (PULLEY,IDLER) from stock"
Kegan N.
DRYER WHIRLPOOL WGD8000DW "Customer stated unit not turning on/no display, checked for power at plug 120vac present. Inspected unit, determined communication error between UI and ACU, ordering both.; ordrng 1 W10593648 (panel-cntl) and 1 W10739352 (cntrl-elec)"
Tyler F.
REFRIGERATOR KITCHENAID KSSC42QVS01 Customer stated that the water and ice dispenser buttons are hard to push. Removed and replaced dispenser pads tested all works good at this time.
Kegan N.
WASHER WHIRLPOOL WTW8500BW0 "Upon arrival, found stator bolt stripped into shaft, unable to remove to access RPS. Picking up RPS, W10178988 at distributor.; schdld next appmnt for 1/22 TUE 8 am"
Tyler F.
COMPACTOR KITCHENAID KTTS505ESS0 Customer stated that the door is getting stuck. Tested door found that when the trash is full and heavy the pedal is harder to push because of the weight of the bin. Showed customer that if bin is heavy if u pull up on door while pushing pedal it makes it easier. All works good at this time all is working to specs.
Kegan N.
OVEN WHIRLPOOL WOS51EC0AS04 "Customer stated lock stopped working, then No display. Inspected unit, determined lock shorted, and thermal fuse blew, ordering both parts.; ordrng 1 W10618131 (latch-door) and 1 WPW10545255 (fuse-thrml)"
Kevin M.
REFIRGERATOR WHIRLPOOL WRF535SWHZ00 Freezer door gasket not sealing on top of freezer door causing frost build up in freezer. I formed gasket properly. Tested rails and gasket. All tests good.
Tyler F.
REFRIGERATOR KITCHENAID KSC23C8EYY02 Found auger motor was frozen from last defrost. Fixed and tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL GI6FARXXY02 Customer stated the unit is leaking water. Found leak is coming from drain tube. Per service pointer replaced drain tube kit. Customer to pay labor and service call whirlpool pays for part.; used 1 W10619951 (TUBE DRAIN) from stock
Jesus C.
ICEMAKER JENN-AIR JIM158XYRS0 Customer states that unit is not making ice. Ran diagnostics and found that the evaporator not frosting up. Called techline advised to do a seal system. Need call count of 5. Ordering parts.TboreSr#7723977547; ordrng 1 W11034363 (CONTROL BOARD) and 1 WP759113 (valve-gas) and 1 WPW10200037 (drier-tube) and 1 WPW10206473 (coil-solnd) and 1 WPW10605286 (compressor)
Tyler F.
WASHER WHIRLPOOL WTW57ESVW0 Customer stated that the unit is spinning during fill cycle found bad load sensing switch WPW10292584. Also found unit is spinning slow. Customer declined and paid service call.
Jesus C.
WASHER MAYTAG MVWX655DW0 "Customer states that unit is not spinning out clothes. Checked unit and found error codes. Found the suspension weak, control board not responding, drive pulley slipping on belt. Per Test#1 opt. 7 and +13 vdc not present. Replaced suspension, drive pulley, control board and calibrated unit. Ran automatic diagnostics and passed. Unit is now working as design.F0-E5. Off balance detectedF1-E1. Main control fault"
James M.
WASHER MAYTAG MVWB725BW0 "U it has bad bearing. Quoted customer for new bearing ( service 115 , parts 105.91 , and labor 187.92. Collected service of 115 via cc. Customer denied repair and stated they would look into a new machine due to price."
Dane K.
WASHER MAYTAG MVWB725BW0 Upon arrival the unit was leaking from the water valve. Also the machine will turn itself on on in random times. Unit needs a new water valve for leaking and new main control and consul for starting it self issue.; rqstng P&A on 1 W10763749 (cntrl-elec) and 1 W10853723 (valve) and 1 WPW10521059 (console)
James M.
REFRIGERATOR ELECTROLUX EI23BC82SS "Customer stated unit making ratteling noises on and off. Could not duplicate problem. Checked cabinet, hoses, fans, evaporator and condenser. Found no noises out of ordinary. Unit is functioning as intended."
Dane K.
RANGE KITCHEN AID KCES950HBL00 Upon arrival the unit would start it self and burners would randomly turn on and turn off. There is no display and the customer cannot control the functions from the control. Replacing all three control boards; ordrng 1 W11259509 (CONTROL) and 1 W11261875 (CONTROL) and 1 W11261879 (DISPLAY)
Aaron B.
DISHWASHER KITCHENAID KDTM354DSS4 "Replaced the dispenser asm tested ok at this time per CM S CODE PART , CUSTOMER is calling the manufacturer as well they told her they would cover everything"
Kevin M.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Unit is not making ice. No voltage to ice maker. I traced wiring down from ice maker and found broken wires at base of freezer door causing voltage loss. Wires are too close to door for repair. Unit needs new freezer door. Needs autho. Allow 1 hr on return. I will return pre diagnosed parts to coast. ; rqstng P&A on 1 LW10691266 (dor-fip), 865.90"
Kenneth M.
WASHER WHIRLPOOL MVWC565SF1 Found unit with long fill no fill error code due to clogged water valve filter screens. Pulled screens and cleaned them out and tested unit. Unit is working properly. Customer approves function at this time.
Tyler F.
REFRIGERATOR KITCHENAID KSC23C8EYB02 Customer stated that the unit is leaking water in the refer compartment and is rusted. Removed and replaced drip pan tested all works good at this time.
James M.
RANGE WHIRLPOOL KSGB900ESS unit unable to keep temp. Ordering new oven sensor and cntrl elect. Tested bake and broiler. Both ignighted with out delay. Office to schedule when parts arrive. ; ordrng 1 W10833885 (sensor) and 1 W11100100 (cntrl-elec)
Tyler F.
M/W OTR MAYTAG MMV4206FZ2 Customer stated that the microwave will not start all the time. Found door is not closing properly. Removed and replaced door and switches tested all works good at this time.
Raymond H.
DRYER MAYTAG MGDB755DW3 upon arrival cx states unit stops every minute at 8 minutes till end of cycle. Contacted Dave SR 7723976222 and discussed. This is normal operation. Unit functions as designed. Instructed cx on proper use and care.
Kenneth M.
WASHER ROPER RTW4640YQ1 Found unit with bad suspension causing unit to go off balance. Unit needs new suspension. Found tub ring damaged and frayed due to tub hitting the side of the walls. Ordering new tub ring. Rescheduled customer for Wednesday 1-23-19; ordrng 1 WPW10215107 (tub ring)
Tyler F.
REFRIGERATOR WHIRLPOOL GB2FHDXWS09 Customer stated that the unit is leaking. Found seeping valve is causing freezing of fill tube. Removed and replaced fill tube clip and valve. Tested all works good at this t8mr. Recall on KN please pay me for call.
Kenneth M.
FREEZER WHIRLPOOL WRF555SDFZ07 Found unit frosting excessively in freezer due to freezer door being left open. Found door not closing well. Defrosted all ice build up and lifted front of fridge up to allow door to close properly. Tested unit. Unit is working properly. Customer approves function at this time.
Kenneth M.
DRYER WHIRLPOOL WED4815EW1 Talked to person at door and informed me that they never called for dryer repair and no Irene paleo lives at location.
Irvin F.
WASHER WHIRLPOOL WTW4816FW2 Removed power. Installed parts. Completed assembly. Powered unit ran calibration passed. Informed CX that need to replace hod cold hoses. The hot is collapsing when in use causing slow fill. All other functions normal.
Billy J.
REFRIGERATOR WHIRLPOOL KBFN502ESS01 Apon arrival cx states the unit is making a popping noise on the opposite door found door hindge is loose resecured and retested job complete cx inspected
Irvin F.
OVEN WHIRLPOOL RANGE "The unit is not displaying anything, nonresponsive. There is no MDL/ SRL informed CX the unit can be repaired by parts only without model or serial. Informed CX will return Thursday to pull unit and inspect for failures. Then order parts with parts in the unit."
Irvin F.
WASHER MAYTAG MVWB765FW2 "F5/E3-LID NOT UNLOCKING F2/E1-STUCK UI KEY F7/E9- LOCKED ROTORTHREE ERROR CODES FOUND, cleared and ran test 51 long fill lid locked. Found the shifter is grinding during operation. Replaced slider ran and passed test 51. All ops normal. ; used 1 W10734521 (SLIDER) from stock"
Billy J.
REFRIGERATOR WHIRLPOOL GI6SARXXF02 Apon arrival cx stated unit making piping noise on opposite door as last time found now that hindge have becom loose tightened retested job complete
Patrick C.
REFRIGERATOR AMANA ART106TFDW01 Need to reschedule for later time frame ; saved tckt
Billy J.
REFRIGERATOR MAYTAG MFI2569YEM0 Apon arrival programmed the unit cx stated that he replaced both controls I just programmed job complete
Billy J.
DISHWASHER KITCHENAID KDTE234GPS0 Apon arrival cx stated unit was leaking out of air gap and front door of the dishwasher apon arrival I noticed the legs on the unit are not lowered lowered legs retested no leaks then cx stated that ther is a leakunderneith her sink found water is backing up out of air gap and house from air gad to garbage disposal is kinked tried to unkink and countless not refered cx to plumber job complete
Billy J.
FREEZER WHIRLPOOL GX5FHTXVY05 apon arrival cx stated the light that randy dropped off is the wrong color but is already installed and open bagged and states that the icemaker is not working properly since the last tech did the repair d7824706q tested icemaker and cannot get unit to cycle jumped t to h and nothing but have 120v also arm feels broken as well qquoted cx 173 cx states we broke it and they should not have to pay for it I just see an icemaker that won’t cycle but has proper voltage informed cx I believe this is a completly separate issue I have part they declined repair per office service call is good for the 8th of next month cx declined repair
Irvin F.
WASHER WHIRLPOOL WTW5000DW1 "CX says the washer is not operating, says its dead. The unit has in error code. Off balance. Ran components found there is a loud screeching when the unit in in beginning of spin. Cam actuator and pulley all look good. Found rust in the shaft of the gearcase at wash plate. This is where the noise is com8jg from. Replacing gearcase cam and shifter washplate and hub; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W10913953 (actuator) and 1 W11035751 (gearcase)"
Billy J.
WASHER WHIRLPOOL WTW7300DW F5e3 f5 e2 f2e1 apon arrival cx stated unit was not working I checked unit for error codes and had 2 dlid lock error codes tried to cycle lid lock but it failed removed and replaced lid lock retested job complete no error at this time
Irvin F.
REFRIGERATOR KITCHENAID KRMF706ESS01 The unit has a failed sealed system. CX says the IM failed first then the fresh food section got warmish. Then a few days no issues. Per CX intermittent cooling issues. Found sign leak at filter drier 2-5 year parts and labor for the sealed ; ordrng 1 W10756020 (compressor) and 1 W11116006 (evaporator)
Kegan N.
M/W OTR WHIRLPOOL WMH31017HS2 "Customer stated unit not turning on, inspected unit, found in line fuse and thermostat blown. Removed and replaced, tested unit, tested good."
Irvin F.
WASHER WHIRLPOOL WTW5000DW1 "F8/E1 F0/E3 The control button is sticking, the door lock is intermittently not opening. Gearcase shaft is moving up and down the suspension is weak. And 7nit shifts loud, leaks from center seal. Found sediment in the valve. Cleared and test, passed. ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W11035751 (gearcase) and 1 W11116590 (cntrl-elec) and 1 W11130362 (SUSPENSION)"
Billy J.
WASHER MAYTAG MVWC565FW1 Apon arrival cx stated unit was completely dead and not operating cx has unit plugged into extension Cord like 4 other items thing are plugged in I checked unit fo. Error codes and there is none I ran unit threw
Kenneth M.
DRYER WHIRLPOOL WED92HEFW0 "Clogged air vent causing multiple fuses and cutoffs to blow. Replaced all thermistors and thermostats. Thermal cutoff and tested unit. Unit is now working properly. Customer approves function at this time. Informed customer to contact someone about vent sweep; used 1 W11050897 (CUTOFF-TML), and 1 WP3392519 (THERMAL FUSE) from stock"
Kenneth M.
WASHER WHIRLPOOL WTW4616FW2 Found unit with a long fill not fill error code due to drain line laying on the floor in a black pipe to drain. Informed customer drain line has to be listed at least 4 feet high to keep water from filling up and just runnng out of the washer. Customer will mount her pipe to house to fix drain. Unit is working properly. Customer approves function at this time.
Irvin F.
FREEZER WHIRLPOOL WRF767SDHZ00 "FREZER main door is not sealing, lower portion of door is not sealed allowing in ambient air. Found the gasket is not seating properly. Heat sealed the gasket now seals properly. CX instruct. Don’t over load the pizza door."
Billy J.
FREEZER KITCHENAID KRFC300ESS01 Two rails freezer w10330994 w10330995 apon arrival cx states there is frost in freezer I found that rails were not retracting freezer door all the way ordering; ordrng 1 W10330994 (bracket) and 1 W10330995 (bracket)
Irvin F.
OVEN WHIRLPOOL WOD51ES4ES00 "Removed power. Installed fuse. Powered unit, ran. Unit to temp. All ops normal."
Billy J.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Apon arrival fresh foods capers tot is completly frozen again cx lost his food as well found unit has bad fresh foods thermistor and bad main control w10843055 W11087438 instructed cx to defrost unit for 48 before repair cx not happy about product ; ordrng 1 W10843055 (cntrl-elec) and 1 W11087438 (motor-evap)
Irvin F.
WASHER WHIRLPOOL WTW5000DW2 "F7/E6- MOTOR FAULTCleared codes test components. All passed. Talking to CX found was not informed of proper loading. CX instruct on loading and wash features. All o0s normal, and operational."
Irvin F.
COOKTOP JENN-AIR JGC7636BP00 "Replaced spark mods, still clicking. All needs replacement. And switch harness ; ordrng 1 W10617680 (harns-wire) and 2 WP8190929 (module-spk)s"
Irvin F.
REFRIGERATOR FRIGIDAIRE FFHB2740PP7A "CX says the inter face is missing digits, is not bright. The fresh food IM has ice buildup, no ice production. The thermostat for defrost failed. ; ordrng 1 242058229 (user interface) and 1 242094802 (heater-defrost) and 1 5303918810 (DEF IM THERM)"
Kevin M.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Unit not making ice. I put unit into diagnostic cycle and ice maker cycled good. I tested all ice maker wires through the door and they all test good. Temps are good in both compartments. Ordering main control. ; ordrng 1 W11089236 (cntrl-elec)
Patrick C.
WASHER MAYTAG MVWX655DW1 "Customer stated that the unit isn’t filling up with water, and the softener cup isn’t working properly. I checked error codes and none stored. Ran auto test and the softener cup functions properly. Customer instructed on the water level and how it is auto sensing for water and energy saving. Instructed on cycle usage. With no error codes I don’t suggest changing any parts. Called trade partners to document. Their closed"
Patrick C.
WASHER MAYTAG MVWB835DW0 Found the customer having issues with the washer operating loudly. Grinds and bangs. Checked units error codes and found shifter fault. Spun basket by hand and it was scrapping. Removed and the rotor to see if magnets were grinding. Those were ok. The gear case oil leaked out. Ran auto test and found the gear case grinding and shifter failing to engage spin properly. Needs new gear case and shifter. Quoted 607.23. Customer didn’t approve. Collected service call.
Patrick C.
DRIYER MAYTAG MGDB765FW0 Removed and replaced panel. Tested unit. All ops checked good
Patrick C.
DISHWASHER WHIRLPOOL WDT720PADB2 "Removed and replaced manifold, stop and tube. Tested unit. All ops checked good"
Patrick C.
DISHWASHER WHIRLPOOL WDF520PADM7 Removed and replaced control. Didn’t replaced console. It isn’t a control. Just a console
Tyler F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Customer stated that the refer gets too cold and the freezer is not cold enough. Ordering ice maker kit for the harness and freezer harness in stock. Last call of day.; ordrng 1 W10882923 (icemaker) and 1 WPW10276647 (motor-evap)
Jim S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Replaced ice maker. Unit tested ok now
Kenneth M.
REFRIGERATOR FRIGIDAIRE FFHT2032TP2 Installed evap fan motor and tested unit. Unit is now working properly. Customer approves function at this time.
Dane K.
OVEN WHIRLPOOL KEBS179BSS00 Upon arrival the unit was dead. Found thermal fuse open. Removed and replaced thermal fuse and tested unit. Unit functions normal now; used 1 WPW10545255 (FUSE-THRML) from stock
Dane K.
REFRIGERATOR MAYTAG MFD2562KEW 634.10Upon arrival the unit was not cooling. Found compressor running but unit had no gas in it. Found leak in discharge tube coming from compressor. Unit needs new UV dye dryer and discharge tube. Quoted customer 647.10Customer approved estimate. Paid 115 will pay the rest after repair; ordrng 1 WP12866903 (tube- disc) and 1 WPW10143759 (dryer)
Kevin M.
WASHER MAYTAG MVWC415EW2 "Customer changed her mind on the repair. Customer had already paid the $115.00 trip. I had to call office and get $137.40 refunded to customer, conf #1425138252. I will return gearcase to coast."
Jesus C.
REFRIGERATOR KITCHENAID KFIS29BBWH00 "Customer states that unit is not cooling. Upon arrival temperature are high. Pulled unit out and found compressor very hot. Pierced evaporator line and recovered any refrigerant left. Removed all fresh food drawers and evaporator cover. Removed compressor, filter dryer and evaporator. Prep lines and brazed parts removed. Pulled vacuum and recharged unit. Unit is now working as design."
Raymond H.
DISHWASHER WHIRLPOOL WDF760SADW0 Installed sensor. Tested unit. Unit functions as designed.
Patrick C.
OVEN AMANA AGR5330BAB3 "Units oven portion not working. Checked ignitor and no glow from it in bake. Checked power to ignitor and it isn’t getting power across only one leg to ground. Thought it was loose connector but even after connection tightened, it still doesn’t receive power at ignitor. Needs control. And ignitor ; ordrng 1 W11176454 (IGNITOR) and 1 WPW10556708 (cntrl-elec)"
Patrick C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Customer having issues with the ice not dispensing. Checked out and the dispenser motor is seized. Needs new dispenser motor ; ordrng 1 WPW10317991 (motor)
Dane K.
DRYER MAYTAG MGDB765FW Upon arrival the dryer was short cycling. Found the gas coils out of range. Removed and replaced gas coils and tested unit. Unit functions normal now; used 1 279834 (2 COIL GAS VALVE SET) from stock
Kenneth M.
OVEN WHIRLPOOL WFG320M0BS3 Replaced control board and tested unit. Unit popped the instant it was plugged in at board. Found a loose ground screw. Tightened ground screw. Found short in power cord. Ordering new power cord. And light socket. ; ordrng 1 W10856866 (sockt-lite) and 1 W111126814 (CONTROL) and 1 W11173616 (POWER CORD)
Dane K.
OVEN WHIRLPOOL WOS51EC0AS04 Find arrival of the unit would not heat after self cleaning. Found the thermostat open. Removed and replaced thermostat and tested unit. Unit now function is normal. Customer also want to door glass changed Because of the stains on the glass. Showed customer the warranty page which was page 14 of the use and care guide and pointed out item number nine of what is not covered. Item number nine on what is not covered clearly state that cosmetic damage to the finish will not be covered and less reported in the first 30 days of owning the appliance.; used 1 WP4449751 (T.O.D SPST) from stock
Kenneth M.
OVEN/COMB KITCHENAID KOCE500ESS05 Found unit running and turning on and everything. Just not heating. Ordering new control panel and main board. Oven only thing having problems. Did not reschedule due to part availability ; ordrng 1 W10915648 (cntrl-elec) and 1 W11093254 (panl-cntrl) and 1 W11179310 (CONTROL)
Dane K.
DRYER MAYTAG MGDB835DW Cx refused service. She was told she was getting new unit.
Raymond H.
REFRIGERATOR WHIRLPOOL WRT519SZDB02 Upon arrival compressor start windings ohmed at 3.2 run at 4.2 across was 7.6. 120VAC at compressor compressor start winding shorted. Needs compressor. Make 4 call count; ordrng 1 W11092625 (compressor)
Raymond H.
RANGE IKEA IGS505DS1 Upon arrival control panel had dent. Needs panel.; ordrng 1 W10696186 (panl-cntrl)
Jim S.
REFRIG/SIDE-BY-S WHIRLPOOL WRS325FDAM04 Replaced faulty light board
Jim S.
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Removed evaporator so I can replace the rear housing. Replaced rear housing. Used silicone to seal potential air leaks. Replaced evaporator and recharged system
Dane K.
COOKTOP KITCHENAID KECC607BSS01 There is nothing wrong with the cooktop. There is heat tarnish from customer using the cooktop on the glass. Customer does not like that. Took the best pictures I could of complaint. Please put on route for tomorrow to call trade partners; saved tckt
Jim S.
WASHER WHIRLPOOL WFW72HEDW0 Replaced drain pump. Unit tested ok
Irvin F.
REFIRGERATOR WHIRLPOOL WRS325FDAB06 Installed ice door. Test failed. The dispenser motor is seized. And solinoid is frozen. Found ice is trapped in the cover. ; ordrng 1 WP2152713 (solenoid) and 1 WPW10317991 (motor)
Kevin M.
REFRIGERATOR WHIRLPOOL WRT134TFDW00 "Customer concerned with temps in RC and FC. Evap fan is running normal, condenser fan running normal, full frost pattern. Customer did have FC control set to coldest setting which will slow airflow to RC. Also freezer a little too full with food. Instruct customer on keeping proper airflow. All tests good."
Kevin M.
WASHER MAYTAG MVWX655DW1 Customer concerned with noise during operation. Tested unit and all sounds normal. Instructed customer on normal sounds and operation. All tests good.
Jim S.
REFRIGERATOR KITCHEN AID KUIC15PHZS0 There is a seal system issue with the evaporator ; ordrng 1 WP759113 (valve-gas) and 1 WPW10206473 (coil-solnd) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
Jim S.
DRYER SAMSUNG DV50K7500GV/A3 Defective top. It’s bent; ordrng 1 DC97-19378B (TOP)
Raymond H.
WASHER WHIRLPOOL WTW7500GW0 Upon arrival unit had LF code. Found unit not hooked up to hot water valve. Valve just capped. Informed cx unit needs all connections to operate. Unit functions as designed at time of service.
Raymond H.
DISHWASHER WHIRLPOOL WDF320PADS3 Upon arrival unit door does not have retention like it used to. Found rope assemble fell off hinge. Secured and tested. Unit functions as designed.
Billy J.
WASHER MAYTAG MVWB765FW2 Per techline this is considered abuse refer cx to whilpool file number 7723976605
Kevin M.
DISHWASHER KITCHENAID KDFE104DSS3 Unit is not cleaning or drying dishes. I tested unit and found wash pump motor not running. Voltage to wash pump but pump not running. Need to order motor/sump assy. ; rqstng P&A on 1 WPW10605057 (pump and motor assy)
Raymond H.
RANGE MAYTAG MGS8800FZ0 Upon arrival unit continues to arc when plugged in. Spark harness open. Needs manifold.; ordrng 1 W10885072 (manifold)
Billy J.
REFRIGERATOR KITCHEN AID KRFC704FBS00 Unit needs icemaker per Andrew office is to contact cx and sced ; saved tckt
Billy J.
REFRIGERATOR WHIRLPOOL GI6SARXXF02 Apon arrival cx stated unit making piping noise on opposite door as last time found now that hindge have becom loose tightened retested job complete
Andrew P.
KITCHEN KITCHENAID KDPE234GPS0 Found pics of food stuck under float and causing unit not to fill. Removed food debris and tested unit. Unit filled and washed and drained. Cx also has a cracked air gap and plugged drain line to sink advised Cx that she would need a plumber to replace air gap and drain line.
Kegan N.
WASHER MAYTAG MVWX655DW1 "Upon return, called tech line, walked through unit functionality, confirmed low water pressure to unit. Customer to correct water pressure issue then call back before we may continue.Sr# 7723967591"
Kegan N.
RANGE WHIRLPOOL WMH32519HZ3 "Customer stated burner flames set too high, adjusted flame s at burner valve, also oven off range approx 20 degrees Fahrenheit, calibrated temp, tested, test good."
Raymond H.
DRYER MAYTAG MGDX655DW2 Installed dryer repair kit and coils. Tested unit. Un8t functions as designed.
Raymond H.
DISHWASHER KITCHENAID KDTE204ESS1 "Upon arrival cx stated unit not draining, found clogged air gapped. Unit functions as designed."
Raymond H.
M/W OTR MAYTAG MMV4205DS1 Upon arrival interlocks failing. Quoted cx 20.82 for parts Cx approved. Replaced interlocks with 4 switch design. Tested 7nit. Unit functions as designed.
Andrew P.
MICROWAVE KITCHENAID KBHS179SSS05 Removed and replaced microwave manager board. Tested unit with cup of water and unit heated fine and turn table turns. Job completed
Dane K.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Upon arrival the fresh food compartment was not cooling. Found air diffusers not opening. Removed and replaced diffuser and tested unit. Unit functions normal now
Andrew P.
WASHER MAYTAG MGDX655DW2 "Cx States unit making loud rumbling noise. Turned on machine and it had loud vibration and rumble. Used dryer repair kit to replace rollers and belt, pulley. Tested unit and it is working properly"
Andrew P.
REFRIGERATOR WHIRLPOOL WRF560SMYM04 Pulled refrigerator out from wall. Found return line from water filter to water valve had a small crack at the valve. Removed water line and cut out crack section. Reinstall waterline and tested unit is working fine and there are no leaks. Job completed
Raymond H.
DISHWASHER JENN-AIR JDB9800CWX2 "Upon arrival UI unresponsive with wash light illuminated, burn marks on control. Needs panel and control.; ordrng 1 W10610937 (panel-cntl) and 1 W10866121 (cntrl-elec)"
Andrew P.
RANGE JENN-AIR JGRP536WP00 Ran unit for 30 minutes and unit cycled fine. Lowered temp and unit cycled off and didn’t cycle back on consistently; ordrng 1 W10878504 (burnr-oven) and 1 W11113650 (igntr-oven)
Hector Z.
DISHWASHER IKEA IUD8010DS2 Dishwasher not draining. Checked unit and found loose drain pump connector. Adjusted and tested ok.
Hector Z.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Freezer and fresh food doors too low leaving a gap. Raised both doors, also tilt unit to the back, refrigerator located in the garage and floor is not flat. Tested ok."
Kegan N.
M/W OTR WHIRLPOOL WMH32519HZ3 "Customer stated blower making loud noise and surface lights come on when microwave operating, ordering control board ; ordrng 1 W11221051 (CONTROL BOARD )"
Hector Z.
WASHER WHIRLPOOL WFW9600TW01 "Washer leaking. Checked unit and found damaged bellow and also worn out bearing. Customer paid in full $115.00 service call using a from PACIFIC WESTERN BANK, reference #5624."
George Y.
DISHWASHER KITCHENAID KDFE104DWH5 Installed part tested check out ok complete. No dents or dings cause by tech.
George Y.
DISHWASHER KITCHENAID KDFE104DSS2 Installed part tested check out ok complete. No dents or dings cause by tech.
Hector Z.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "LED light from freezer compartment is out, also all upper LED lights from the fresh food compartment.; ordrng 3 W11205083 (LED LIGHT)s and 1 W11239944 (LED LIGHT W/HARNESS.)"
Irvin F.
WASHER WHIRLPOOL NTW4516FW2 Long fill no fill-F8/E1 CX says the washer won’t complete cycles. Found one error code. Checked inlet screens found sediment. Removed sediment. Tested valves found getting proper power. Test for operation passed for hot. cold water is slow after the sediment was cleared. The solinoid is not opening. Replaced fill valve. Test and calibration passed. ; used 1 W11210463 (VALVE) from stock
George Y.
REFRIGERATOR MAYTAG MFI2269FRZ02 Found refrigerator getting to cold in fresh food area. Ice maker not functioning need to replace interface control and ice maker ok to order part.; ordrng 1 W10799818 (cntrl-elec) and 1 WPW10300024 (icemaker)
William L.
WASHER WHIRLPOOL CHW9160GW0 "called commercial tech support, was instructed how to cleared code, cleared codes, tested ok"
Kenneth M.
WASHER WHIRLPOOL WTW8900BC0 Found unit sounding like a jet plane taking off during spin. Ordering new bearing. Also ordering hinges due to lid slamming down and not closing as it should. Broken hinges. Rescheduled customer for Tuesday 1-22-19; ordrng 1 W10435302 (bearing) and 1 W10842413 (hinge) and 1 W10842414 (hinge)
William L.
REFRIGERATOR AMANA ASD2575BRW01 Found water lines & water valve leaking water with RTV applied to water lines. ordered water lines & water valve; ordrng 1 W10276792 (reservoir) and 1 WPW10179146 (valve-inlt) and 1 WPW10664271 (tube-water)
William L.
WASHER MAYTAG MVWB835DW4 "F8E1, F3E2, F0E3, F7E0, Found no water hot water flow in test 1, ordered water valve for unit.; ordrng 1 W11172234 (water valve assy)"
Jesus C.
DRYER WHIRLPOOL WGD4815EW2 Removed screws and lifted top panel. Removed front panel and installed new. Removed door and installed on me panel. Tested unit and it’s working as design.
James M.
M/W OTR WHIRLPOOL WMH32519FS0 Found unit with spark marks inside cabinet. Sparks originated from turn motor but also evidence of sparks from rack to inner cabinet. Checked racks and found a sticky substance on back of rack. Informed customer that racks should be regularly cleaned and dried before placing back in microwave . Replaced motor and leaned rack tested unit. Unit not sparking. Unit is functioning as intended at this time.
James M.
WASHER MAYTAG MVWX655DW1 Ran unit thru testing. Customer was concerned with actuator noise when shifting from agitate to spin. Tested unit and found unit to be working as intended. Quoted for possible actuator replacement (349.24 For parts labor and service) if they liked even thou it doesn’t seem to be needed at this time.. Repair denied. Collected service call of 115.00 via cc. Unit is fully functional at this time.
James M.
DRYER WHIRLPOOL WGD4815EW2 Replaced door switch and unit is now working as intended.
Isidore A.
REFRIGERATOR KITCHENAID KSC24C8EYY03 seal system tech. Evaporator freezer WPW10239732 evaporator WPW10643261 fresh food drier WPW10143759. Sealed system leaking; ordrng 1 WPW10143759 (dryer) and 1 WPW10239732 (evaporator) and 1 WPW10451893 (fan-scroll) and 1 WPW10643261 (evaporator)
James M.
WASHER AMANA NTW4516FW2 Replaced water pump and tested 7nit. Found no evidence of leaks and unit is functioning as intended.
Isidore A.
WASHER WHIRLPOOL WFW9290FW0 "F0 e01 rotor WPW10453673 breaking apart hitting stator W10870752. Stator not damaged, customer advised not to use. Part ordered; ordrng 1 WPW10453673 (rotor 102.07)"
Isidore A.
WASHER MAYTAG MFW9600SQ0 "Found drain motor 280187 weak noisy , part ordered.; ordrng 1 280187 (pump-water 99.74)"
Erick S.
DRYER MAYTAG MGDX700XW2 Installed new board on unit. Retested it and it now powers on and heats. Job complete
James M.
REFIRGERATOR KITCHEN AID KRFF302EBS Switched out evap motor and fan blade. Unit fan still unresponsive. Checked main board and found evidence of short circuit on board. Ordering new cntrl elect. Rescheduled for 1-23 to install. Office to confirm.; ordrng 1 WPW10317076 (cntrl-elec)
Erick S.
COOKTOP WHIRLPOOL KCGS950ESS02 Converted burners tops to propane. Retested it and it passed all tests. Job com
William L.
WASHER AMANA NTW4516FW2 "replaced control brd, recaled unit, ran seqlf diagnostics, unit operating as designed"
James M.
MICROWAVE WHIRLPOOL CAE2745FQ0 Fund unit unable to drain. Ordering new drain pump. Did. It reschedule due to tech availability. ; ordrng 1 WPW10276397 (drain pump assy)
Tyler F.
WASHER MAYTAG MVWX655DW1 Customer stated that the door will stay locked after cycle sometimes. Tested could not replicate problem. Calibrated unit and tested all works good at this time.
James G.
REFIRGERATOR KITCHENAID KRFC302ESS00 Adjusted sealed system lines coming off of compressor
Jesus C.
OVEN KITCHENAID KODE300ESS04 Removed mounting screws and pulled unit out 6 inches. Removed UI panel and installed new panel. Power unit back on. Unit is now working as design.
Jesus C.
DRYER WHIRLPOOL WGD96HEAU0 Customer states that unit drum not spinning all the time. Checked unit and Found the drum spinning slowly. Removed top panel and disassembled unit. The idler wheel was seized up. Removed wheels and installed new dryer kit. Cleaned out dryer lint completely from unit and assembled. Ran unit and it’s now working as design.F2-E1. Stuck button; used 1 4392067 (DRYER REPAIR KIT) from stock
Jesus C.
WASHER MAYTAG MHW8100DC0 Customer states that unit dispenser is not coming out. Checked unit and found dispenser not coming out. Removed top panel and dispenser. Installed new and tested. Unit is now working as design.
William L.
REFRIG/SIDE-BY-S WHIRLPOOL WRS325FDAW04 "replaced freezer led light, still flashing , ordered top FF light module.; ordrng 1 WPW10515058 (light)"
Jesus C.
DISHWASHER MAYTAG MDB8959SFZ4 Customer states that unit is not draining. Found unit full of water and not draining. Cleaned out drain trap and ran drain cycle. Ran diagnostics and passed. Unit is now working as design.
Jesus C.
WASHER MAYTAG MVWC565FW1 Customer states that unit stops during cycle. Ran diagnostics and found error code. Ran manual test and balanced out unit as good as possible. Foundation raised and not stable enough to prevent vibrations. Ran automatic test and also calibrated unit. Unit is now working as design. F0-E5. Off load detected
George Y.
DISHWASHER FRIGIDAIRE FBD2400KW12B Installed part tested check out ok complete. No dents or dings cause by tech.
Aaron B.
MICROWAVE WHIRLPOOL RMC275PVB01 "Right spring 52.56 left spring 55.39 switches 96.45, the switch brackets are no longer available left or right trip charge 115.00 labor to pull microwave & oven combo out and replace parts listed 420.00 tax 15.33 totaling $754.73 mr and mrs declined to repair at this time collected $115.00 paid in full card"
Kegan N.
M/W OTR WHIRLPOOL WMH32519HZ1 Installed new control and membrane
Raymond H.
WASH/DRY COMBO WHIRLPOOL WGT4027HW0 "Replaced control, tested unit. Unit functions as designed."
Raymond H.
REFRIGERATOR KITCHENAID KFCS22EVMS5 "Installed gaskets, toe panel and bin. Collected 91.62 for parts tested unit, unit functions as designed."
Raymond H.
DRYER ROPER RGD4440VQ1 "Installed timer, PTS and knob. Tested unit. Unit functions as designed."
Raymond H.
WASHER WHIRLPOOL WGT4027HW0 Upon arrival control unresponsive. Voltage at board. Needs control.; ordrng 1 W11305797 (CONTROL)
Raymond H.
OVEN KITCHENAID KODC304ESS00 "upon arrival unit had F1e1 error code. No tech sheet avaloble. Contacted Scott SR 7723972010 and discussed. This is an internal failure. RTD not calibrated for upper unit. This can occur if the control has failed, or if there have been electrical disturbances. Was told to clear codes and see if they come back, code did not. Told cx to test unit, if problem occurs Quoted cx replacement of control.115 SC369.99 labor.Parts covered under warranty. Collected 115 SC Mail out receipt"
Erick S.
WASHER MAYTAG MHW8200FC0 Installed new arts on unit. Retested it and it passed all tests with no errors job comp
Erick S.
REFRIGERATOR WHIRLPOOL WRX735SDHV Cycled unit and found unit copper tubing vibrating against drip pan causing noise. Reinstalled and secure grommet to tubing and safely repositioned tubing. Retested it and it passed all tests eith no noise. Job comp
Tyler F.
RANGE KITCHENAID KSGB900ESS2 Customer stated that the right front burner is not working. Found the two front burner caps were on the wrong burners. Fixed and tested all works good at this time.
James G.
RANGE MAYTAG MGR6600FZ1 Replaced listed part due to separation of glass Tested ok
Steven W.
DOUBLE OVEN KITCHENAID KEBS277SSS04 Ran diagnostics. Had f1e1 error code. Found appliance manager failure. EST 647.41. Labor 225.00. 2 count job. Allow extra time.; ordrng 1 WPW10119142 (cntrl-elec)
James G.
COMPACTOR KITCHENAID KTTS505ESS0 Replaced listed part due to damaged containerTested ok
James M.
RANGE FRIGIDAIRE FFGH3054US Replaced ignitor and tested not. Unit now functioning properly and customer approves.
James G.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 No show Confirmed by office ; saved tckt
Kegan N.
M/W OTR WHIRLPOOL WMH31017HS0 "Customer instruct. Customer stated unit making buzzing noise during operation, explained to customer soft buzzing is normal operation noise for microwave, no issues present."
Irvin F.
WASHER WHIRLPOOL MVWC565FW0 "Washer is not operating. Found the drain is activating on power up. Error codes is long fill. Found the cold valve was stuck closed, no water. Water pressure from the source is good. Screens had sediment, solinoid still not open8nf. Replaced valve test, and calibration passed."
Irvin F.
WASHER WHIRLPOOL WFW9200SQ02 "Replaced inlet valve. CX purchased new hoses. Has installed already to wall. Connected them lines to the washer. Ran test checks, no leaks. All ops normal n"
James M.
DISHWASHER WHIRLPOOL WDT920SADM2 Quoted 187.92 for labor via blue book. Customer stated that office gave much lower price for labor on full job. Office closed and could not confirm. Customer will schedualed on monday 1-21-19. ; saved tckt
Irvin F.
FREEZER WHIRLPOOL WRT311FZDW01 "X had unit unplugged, all ice is gone. Removed control cover and evapmcover, replaced harness, and control. Powered unit, started all ops normal."
Irvin F.
DISHWASHER WHIRLPOOL WDT710PAHB1 "CX says the unit leaked a week ago from the middle of the door, or under the unit. Removed panel, no water under the unit the poor shows signs of a leak, all is dry out. The padding is dry. Ran test cycle x3, no leaks. The drain hose is only POSSIBLE ISSUE, no hi loop in the hose. Put drain hose in correct position. All ops in unit are normal."
Irvin F.
OVEN WHIRLPOOL WFE505W0HS0 The front left burner not operating. No power from the switch. Lifted the cooktop found burn out spot. Replaced switch and element. All ops normal.
Irvin F.
REFRIGERATOR MAYTAG MFW2055FRZ00 "No cooling. The fan is not moving receiving power. The dampner will not open. Installed evap motor, dampner and thermo. All ops normal. CX NEEDS TO CLEAN THIS FRIDGE FILTHY"
James G.
WASHER MAYTAG MVWC565FW0 Replaced lid latch and ran calibration Tested ok
Irvin F.
OVEN WHIRLPOOL WOS92EC0AS04 The control is wrong color. Reordering stainless. ; ordrng 1 W10812331 (panl-cntrl)
Patrick C.
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 "Removed and replaced harness,thermistor, and start device. All ops checked good. If it still doesn’t work will need to call tech support"
Jim S.
REFRIGERATOR GE GFD28GMLEES Doors not adjustable. Center alignment can not be adjusted
Jim S.
M/W OTR WHIRLPOOL WMH73521CS0 "Replaced upper and lower switches and holder; used 3 W10727360 (MICROSWITCH), 1 WP8206419 (INTERLOCK), and 1 WPW10156813 (INTERLOCK) from stock"
Jim S.
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Installed ice maker and bucket. Unit tested ok. Used tape in required areas of electrical connections
Jesus C.
WASH/DRY COMBO MAYTAG MLE2000AYW Customer received part and tech installed it. Removed front panel and boot. Installed new boot and assembled unit. Tested unit and inspected for leaks. Unit is now working as design.; schdld next appmnt for 1/19 SAT !
Steven W.
DRYER WHIRLPOOL CGM2745FQ0 "Replaced coin slide. Tested with $2.00- working properly before setting at $1.50. Coin slide is sliding properly. Dryer is heating, tumbling properly. Complete."
Patrick C.
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Removed and replaced harness and applied the tape. Need to replace the cover. Tabs are broken ; ordrng 1 WPW10501260 (cover-evap)
Steven W.
DISHWASHER WHIRLPOOL WDT720PADM1 "Replaced pump/ motor assembly. Ran diagnostics. No error codes. Fills, washes, drains, rinses, & dries properly. Complete."
Patrick C.
WASHER MAYTAG MVWB725BW Found the unit having issue with an error code. Error was a lid lock error. Duplicated issue. Needs new latch. Need to order quoted 352.52. Approved ; ordrng 1 WPW10619844 (latch)
Steven W.
REFRIGERATOR AMANA ARS2664AC Replaced RC gasket kit. Old screws were difficult to remove. Unit is cooling properly at this time. Instructed customer to leave RC door closed for 4 hours. Complete.
Patrick C.
WASHER WHIRLPOOL WTW5000DW2 Customer having issues with a leak. Found hole in tub by right rear suspension. Needs new tub. Another tech is supposed to be coming to fix who’s already diagnosed but if he doesn’t customer will call us to order part ; saved tckt
Michael M.
RANGE WHIRLPOOL KOSC504ESS00 Cx states after first use unit would not heat anymoreTech removed unit from wall. Removed rear panel. Removed and replaced thermistor. Retested unit and unit now heats. Reinstalled unit into wall and selected bake 350° unit heated and reached temp. Job complete
Michael M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Cx states after a day the ice in the ice bin will clump together and the dispenser will not function.Tech pressed dispenser pad and ice dispenses as designed. No temp issues and ice is not melting through the chute. Passes all test with techlineTechline states fusing of the ice cubes is normal operation.Calling to document with techlineSr#7723844302Job complete
Michael M.
RANGE - GAS WHIRLPOOL WFG505M0BS3 Cx states unit stopped sparking on top burners. Tech found rat droppings and rat bedding under unit. Removed drip panel and found large amount of rat droppings and chewed on wiring. A lot of components show signs of rat damage. Found spark module and harness with damageService fee $115Spark module WPW10110523 $175.44Harness wire W10836473 $37.54Main harness W10914403 $85.27Quoted $200 labor. Cx denied repair. Job complete
Michael M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived and unit was unplugged. Plugged unit in and unit and compressor and fans op. Not blowing cold air at this time..Documenting with techline SR#7723965866Compressor is running but no cooling. Verified sealed system issue.Upper pantry interior lights are on same circuit as freezer lights.Ordering freezer light module W11205083Pantry upper light module W11239944Compressor kit W10832994Inverter box W11087200Spoke with Cher Moved to Raymond Return 1/24/19 8-12 requested; ordrng 1 W10832994 (compressor) and 1 W11087200 (invrtr-box) and 2 W11205083 (LIGHT MODULE)s and 1 W11239944 (LIGHT MODULE W/ HARNESS)
Kevin M.
DRYER WHIRLPOOL LDR3822PQ2 "Unit not starting. When push to start button is pushed, the motor hums. Found weak start winding on motor. Failed motor. Removed and replaced motor and blower wheel. Tested unit. All tests good."
Michael M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Cx states pantry section is too warm. Has thermal coupler inside pantry reading 51° and freezer is reading 5°Tech finds pantry evap is frozen over. Using steamer to remove ice build up. 2X Labor requested. Removed all shelves and could not access evap due to center support in the way. Verified with DS doors need to be removed to access components. Advised cx to defrost unit for 24 hrs prior to repair.Ordering thermistor W11087438 and damper WPW10248595Return with DS to complete repair on 1/26/19; ordrng 1 W11087438 (motor-evap) and 1 WPW10248595 (control)
Tyler F.
M/W OTR KITCHENAID KMHC319ESS4 Customer stated that the convict bake took longer than expected to work and vent is is not working. Tested connect bake and unit is working. Vent is not venting because installer installed vent exhaust and flap is not opening. Installer needs to remove vent and make sure their is clearance for the flap. All works good at this time.
Michael M.
REFIRGERATOR KITCHEN AID KRFC300ESS01 Cx states unit is not cooling. Unit is unplugged on arrival.Cx states someone from Best Buy came to the home and unplugged the unit.Tech moved unit forward and plugged unit in. Evap fan is blowing and damper ops are normal. Removed rear cover to access compressor. Compressor and fan are running but suction line and high side lines are same temp (ambient)Found refrigerant leak around dryer. Took quick pic. Needs sealed system tech/ spoke with office and Raymond Friday 1/25/19Note left for Raymond to order compressor kit and drier kit; saved tckt