Local Reviews
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Patrick C.
maytag washer MVWB865GW Found the customer having a constant drip from the dispenser drawer. Valve must not be shutting all the way. Never fills up the tub. Removed and replaced drawer W10919352 (Drawer)and valveW11172234 (Water Valve Housing) . Calibrated and tested unit. All ops checked good ; Job Complete
Patrick C.
whirlpool washer WTW4816FW1 Found the unit doing the same issues as last time. The unit worked for 3 weeks now is failing. It fills to the top of basket then drains the water out. Has on aut sense and not big loads. The errors stored are long and no fill and stuck key. Need to replaced harness with the control. ; ordrng 1 W10736239 (harns-wire), When I arrived customer stated unit had over filled. I checked pressure hose and it was off. I must’ve not connected. No water damage found. Removed and re0laced part and tested unit. It cut water level off little past half way and started to wash. Customer concerned on that water level but once I flipped switch to deep water wash it filled to its highest. Explained water level is normal and all water parts have been replaced ; Job Completed.
Billy J.
maytag washer MVWC565FW1 Upon arrival customer stated unit not draining I checked unit for error codes there was none I put unit threw diagnosis and went threw all functions as but did not drain out all water only half put unit on manual drain and was able to drain out the rest but unit was still shutting off drain pump removed W10876600 (PUMP-WATER) and replaced control W11162438 (CNTRL); Job Completed.
Billy J.
whirlpool refrigerator WRS325FDAM Upon arrival main led light burnt out removed and replaced lights WPW10515058 (LIGHT) retested job complete
Billy J.
whirlpool refrigerator WRX988SIBM03 Upon arrival customer stated that all lights on top of unit are dim and barely come on per techsheet I beleive that circuit is tied into the led lighting control on inverter box tried to perform a factory reset and nothing also freezer light is out as well6618054286 W10830288 W11126053 never received inverter box ; ordrng 1 W10830288 (cntrl-elec) and 1 W11126053 (module), Upon arrival removed and replaced freezer light retested job complete.
Bryan D.
WHIRLPOOL DRYER GGW9250SU0 Upon arrival customer states dryer is making loud screeching noise. Started dryer heard noise inspected unit unit needs a dryer repair kit. One in truck stock is missing a wheel. Ordering dryer repair kit; ordrng 1 4392067 (dryer repair kit), Removed all wheels and drive belt. Replaced with dryer repair kit. Customer approves repair At this time. No dents dings or scratches caused by tech.
Bryan D.
WHIRLPOOL DISHWASHER KUDS01FLSS6 Unit door just drops with upon opening. Inspected unit found both springs on the sides are bad. Ordering new springs. Quoted and also ordering door links just Incase they are needed. ; ordrng 2 8194001 (LINK )s and 2 WP8270182 (spring)s, Pulled dishwasher found links were what was causing the problem. Removed and replaced the links. Reinstalled dishwasher tested unit. Unit is functioning as designed. Customer approves of repair at this time. No dents dings or scratches caused by tech ; Job Completed.
Dane K.
ge washer GTW460ASJ4WW Unit is very loud during spin and sounds like bearing is bad also drain pump is not pumping water out properly. Needs gearcase and pump. ; ordrng 1 WH23X27574 (DRAIN PUMP) and 1 WH38X27335 (GEARCASE)
Erick S.
GE WASHER GTW460ASJWW On arrival unit was making noise in spin cycle. Found drain pump loud. Removed and replaced drain pump and tested unit. Unit functions normal now; Job completed.
Erick S.
jennair dishwasher KUDE70FVPA3 Customers garbage disposal not working. Closed garbage disposal in garbage disposal is not functioning. All I did was hook dishwasher up Two garbage disposal and punch out the plug on the drain port in disposal. Did nothing to affect the functioning of the garbage disposal. Job completed.
Erick S.
whirlpool refrigerator WSF26C3EXF01 Install control and motor and now ice maker motor is Turning however unit stopped making ice. No voltage at icemaker. No voltage at ice level sensor. No voltage leaving control board to ice level sensor. Unit needs a new control board; rqstng P&A on 1 W11088499 (CONTROL), Installed control board and tested unit. Unit functions normal; Job Completed
Erick S.
GE OVEN PD9685P1SS Upon arrival of the touchpad would not react to the tax except for the cancel button. Unit needs touchpad; ordrng 1 WB27T11200 (glass touch asm (ss)), Removed and replaced touchpad and tested unit. Unit functions normal now
Erick S.
whirlpool refrigerator WRX735SDBM On arrival unit would not make ice and was in Boise when dispensed water. Removed and replaced ice maker and water valve and tested unit. Unit functions normal; Job Completed. Used W10882923 (Icemaker) and a WPW10349187 (VALVE)
Dane K.
whirlpool refrigerator WRS576FIDM Upon arrival the unit was not making ice. Removed and replaced ice maker W10873791 (ICEMAKER) tested unit. Unit functions normal; Job Complete
Erick S.
WHIRLPOOL REFRIGERATOR WRX988SIBM Cycled unit and found compressor pulling low amp draw indicating low charge and feeezer not cool correctly. Found frost evap full of frost causing no air flow to rc. Tested through diagnostics and found evap fan not running. Fan will also need to be replaced; ordrng 1 WPW10143759 (dryer),nit unplugged for 24hrs. Installed new parts on unit,Reopened it back on and ran tests. It passed all tests with no errors. Compressor is running st correct amp draw. Unit tested normal ops. Job complete
Erick S.
MAYTAG WASHER MVWX655DW1 Found unit getting voltage but moan board not responding causing it not to power on. Repalced control W11116592 (CNTRL) . Retested and it now powers on and it passed diagnostics testing. Job completed
Erick S.
whirlpool refrigerator WRF767SDEM Found evap frosted over causing no airflow to rc. Poor cooling causing it not to make ice as well. Unit will need new fan assembly and main board replaced; ordrng 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire), Defrosted evap. Replaced parts. Retested it and unit is now cooling in both compartments job completed
Erick S.
maytag washer MVWB835DW3 Cycled uni and unit passed all diagnostics testing with no error. Did find customer using non HE soap which maybe causing suds and unit not to go into final spin. Instructed customer on proper loading,soaps usage , and additional functions. Job completed
Erick S.
whirlpool range WFG515S0ES1 Called techline and spoke with sterling. Ran through diagnostics and at the time of service unit is operating correctly. Issue unit will preaheat but will not re ignite when temp lowers. Per sterling metal on bracket or tube maybe be expanding and ground is being lost. Recommending to replaced tube and ignitor.; ordrng 1 WP9758078 (burnr-oven) and 1 WP9758079 (igntr-oven), Installed new parts on unit. Retested it snd it passed all tests with no errors. Job completed.
Erick S.
maytag washer MVWC565FW0 Unt has main board error causing It not finishe wash. Unt will need new main board; ordrng 1 W11116594 (cntrl-elec), Installed new part on unit. Retested it through test diagnostics and it passed all tests with no errors. Job complete
Enrique R.
whirlpool refrigerator WRS325SDHZ01 unit not cooling correctly . In diagnostics found the defrost heater not turning on . Control not providing voltage to defrost system components . I will need to replace the central electric and evaporator wire harness . ; ordrng 1 W10911770 (WIRE HARNESS ) and 1 W11174836 (CENTRAL ELECTRIC ), Replaced the central electric and wire harness . All functions checked normal at time of service . No leaks . ; Job Completed.
Enrique R.
whirlpool refrigerator WRX735SDBM00 Unit not dispensing water , not making ice . I checked the water supply ( pressure ok ) . The customer replaced the filter . The UI displaying replace filter . I called techline , spoke with Kevin . File#7722782048 . We diagnosed all the components . Inlet valve works ok . Temperature in RC 33 degrees . Kevin suggested to have the customer disconnect the unit to defrost the water tube . I will need the parts on the list . UI displaying icons partially .; ordrng 1 W10753488 (reservoir) and 1 WPW10521642 (cntrl-elec), Replaced the reservoir assembly and control ( UI ) . I tested the water dispenser . With the filter in the casing , it didn’t dispensed water . Tested the unit with bypass cap , found water dispensing correctly . The customer will install new filter . All functions checked normal at time of service . No leaks .
Enrique R.
whirlpool washer WTW5600XW3 I diagnosed the washer , ordered the central electric and actuator . The parts needed were not ordered . Please order parts and schedule new appointment .; ordrng 1 W10480108 (cntrl-elec) Replaced the central electric and actuator . Performed calibration , ran a quick wash cycle test . All functions checked normal at time of service. Job complete.
Enrique R.
MAYTAG WASHER MHW8200FC0 leaking underneath . I tested the washer , ran a normal wash cycle . Found no leaks at time of service . All functions checked normal . Customer needed instructions, Job completed.
Enrique R.
whirlpool refrigerator WRT311FZDW00 RC door hinge makes clicking noise . I replaced the hinge washers 4 WP489467 (WASHER)s. Now all functions checked normal . ; Job Completed
James M.
whirlpool refrigerator WRX735SDBM02 Found unit with ice forming in freezer section due to bad gasket seal. Heated gasket but seal would not hold. Ordering new seal. Also found evap fan making noise due to ice buildup. Ordering new evap motor and fan blade. Did not reschedule due to gasket availability. ; ordrng 1 WP67006337 (blade- fan) and 1 WPW10276647 (motor-evap) and 1 WPW10714545 (gasket-fip) Replaced evap fan and gasket. Unit now functions as intended. Noticed customer had over loaded top rack of freezer forcing it to push against door pushing it open and allowing air into cabinet. Pointed this to customer and they understand. No dents, dings, or blemishes on or around unit caused by tech.
James M.
whirlpool compactor TU950QPXS2 nit has dent in front panel found after installation. Ordering replacement panel. Did not reschedule due to part availability. ; ordrng 1 9872187S (panel), Replaced panel and check door. No dents and closes as intended
James M.
maytag washer MHW8200FC0 Extracted and replaced broken screw and replaced rotor. Unit now functions as intended. Noticed during testing excessive soap left in unit. Instructed on proper soaping and cleaning of unit. Directed to customer care guide to prevent soaping problems from developing. No dents, dings, or blemishes on or around unit. Returned due to customer stating leak after service. Checked all hoses and connections and found no leaks checked weep holes in bellows and found clogged with q-tips, hair, and a plastic spoon. Cleared bellows weep holes. Tested unit and found no leak
James M.
jennair microwave JMW2427DS01 Found unit with f2e1 error code for stuck key. Checked connections and found no loose connections. Ordering new control panned assembly.; ordrng 1 W11236900 (CONSOLE ) Replaced console and tested unit. Unit functioning as intended. No dents, dings, or blemishes on or around unit caused by tech
Ian B.
WHIRLPOOL WASHER WTW6600SG2 Text found unit had F 68 pressure system fault stored in the board four times. Checked pressure hose and found pressure hose fine. This issue was caused by a faulty control. Unit also has severely weak suspension. After explaining this to the customer, he’s not interested in pursuing a repair; Job Completed.
Ian B.
whirlpool dishwasher WDF520PADM7 Text found console is scratched severely from improper installation of unit. Unit is unleveled. Fixed installation issues and leveled the unit. Installed Console WPW10733627 (CONSOLE). Unit now test good with no leaks.; Job Complete
Ian B.
whirlpool freezer WRS321SDHW01 Customer states units freezer fan seems louder than normal. Noise appears to be caused by vibration and seems louder than average. Examine evaporator fan, and it appears that the fan is installed correctly and in the only position that it Can be. Replaced fan blade WP2169142 (BLADE-FAN) to illuminate warping as a possible causes. This made very little noticeable difference. It appears this is normal operations for this compact model.; Job Complete
Cruz B.
maytag refrigerator MRT118FFFM01 Unit is freezing food, drinks inside refrigerator compartment, customer stated that husband replaced thermistor and found same result, freezer is working fine, ordering parts cntrl box, 2 thermistors for unit. ; ordrng 1 W10838965 (thermistor) and 1 W11223735 (ASSY CONTROL BOX) and 1 WPW10384183 (thermistor), Installed new parts ( cnrtl box, thermistor) into unit. I then inspected the following compressor lights cooling temps doors leveling gaskets fans are all working as designed, customer ok'd repair.
Cruz B.
whirlpool refrigerator WRF555SDFZ05 , Installed new parts ( thermistor, panel UI) into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working fine, cx ok repair. ; used 1 W10316760 (THERMISTOR)
Kevin M.
KITCHENAID REFRIGERATOR KRFF507HBS00 Customer experiencing low ice production. I put unit into diagnostic and found error codes for bad ice maker thermistor. Removed and replaced ice maker and ice maker fan motor. Cycled ice maker and filled ice maker. All tests good. ; Job Completed. W10846539 (FAN MOTOR) and 1 W11188383 (ICE MAKER),
Kevin M.
WHIRLPOOL DISHWASHER KUDT03FTSS2 Unit has no operation. I found that the bi metal has opened in the drain cycle due to shorted drain pump. Possible damage to main control as well. Unit will need drain pump, main control, and bi metal replaced. Might need autho. Ordering parts. ; rqstng P&A on 1 W10258275 (bi-metal) and 1 WPW10084141 (cntrl-elec) and 1 WPW10348269 (drain pump), Removed and replaced main control, bi metal, and drain pump. Tested unit. All tests good.
Kevin M.
whirlpool washer WTW4815EW1 Unit making very loud sound when spinning. Noise is coming from inside gearcase assy. Agitator is seized onto gearcase shaft and will have to be broken off. Also when gears failed inside gearcase it caused damage to cam and belt. Unit needs gearcase, cam kit, belt, agitator, and drive block. Removed and replaced gearcase, belt, cam, agitator, and drive block. Tested unit. All tests good
Kevin M.
whirlpool washer WTW4815EW1 Unit not starting. Found voltage to main control but control not powering on. Failed main control. Ordering part. ; ordrng 1 W11124765 (CNTRL-ELEC), Unit not starting. Found voltage to main control but control not powering on. Failed main control. Removed and replaced main control. Tested unit. All tests good
Daniel P.
Customer requested needs nla board removed , customer is going to send in for repair , customer aware no warranty for repair due to parts , removed board cust states per office labor to be charged only once if within 30days , removed board charged 1/2 svc double with job 208658 , customer to call back and schedule new job when she receives control back.
Daniel P.
whirlpool dishwasher GU2400XTPS6 dishwasher not working found heater error , found shorted heater , and erratic reading on t-stat , recommended to to both , est approved; ordrng 1 W10518394 (heater) and 1 WP661566 (thermostat),installed new heater and thermostat, ran normal cycle and diagnostics all ok call completed.
Daniel P.
kitchenaid range KSGG700ESS1 ange intermittently getting f2e1 error stuck keypad , will order control panel assy .; ordrng 1 W11029431 (panl-cntrl), Installed new control panel , tested checks ok call completed.
Daniel P.
maytag washer MVWC565FW0 washer is making noise, found gcase leaking oil , leaking onto belt and pulley needs gcase , belt and pulley will order.; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt),, belt and pulley, installed new gcase , belt and pulley tested checks ok call completed
Daniel P.
WHIRLPOOL RERFIGERATOR WRT311FZDW00 Customer states freezer section frosting up again fresh food section not cooling found large amount of frost in freezer area, checked gaskets for air leaks none found.; ordrng 1 W10916494 (blade-fan) and 1 WP2315539 (motor-evap) and 2 WP487576 (washer)s, installed new fan motor. Fan blade kit , and added washer to raise doors for better seal , tested checks ok , instructed cust floor not level and needs to add shims to rear of ref to level , call completed.
Tyler F.
whirlpool refrigerator WRS325FDAB02 Customer states unit is leaking twice a day. Could not verify leak. Only thing in the area of leak is drain pan. Ordering pan needs to be transferred.; ordrng 1 WPW10614158 (tray-evap), Removed and replaced pan. Tested all works good at this time.; Job Complete.
Tyler F.
KITCHENAID REFRIGERATOR KRFC604FSS00 Customer states unit is not making ice cycled ice maker, cycled and filled with no problem. Found ice buildup in freezer may have caused ice maker to slow down. Customer to defrost unit. All works good at this time.; Job Completed
Tyler F.
whirlpool washer WFW85HEFW1 Customer states unit leaked water. Found leak may have come from debris on the door not letting door seal. Tested all works good at this time.; Job Completed.
Steven W.
whirlpool refrigerator WRT519SZDW02 Unit in defrost upon arrival. Found evaporator fan barely turning. Replaced evaporator fan motor. Deiced ice on top of evaporator. Condenser fan, compressor are working properly at this time. Complete.; used 1 WP2315539 (MOTOR-FAN)
Steven W.
whirlpool range WFG540H0ES1 Found LF, RF power burners intermittent ignition. Orifices are clear. Replaced LF, RF burner/ igniter assemblies. Adjusted LF,RF simmer flames.All burners are working properly. Instructed customer to push in knob then turn to ignite then turn to heat setting. Do not use oven cleaners, powdered cleansers. Complete. Used parts 2 WPW10515455 (BURNR-HEAD)s
Steven W.
kitchenaid range KGSS907SSS00 Found outer door panel, door handle came apart. Reinstalled door handle, outer door panel. Used loctite on door handle screws. Door is working properly. ( installed oversized screws in lower outer panel- inner panel screw holes are stripped. Complete
Isidore A.
KITCHENAID REFRIGERATOR KRFC302ESS00 Found and verified upper section of refrigerator getting too cold, test thermistor ok check damper ok op close. Offset thermistor 2.5 deg and customer instruct air flow not to block airflow at back of shelves, Job complete.
Cesar H.
KITCHENAID REFRIGERATOR KSC24C8EYB02 leak thru dispenser found ice maker over filled causing water t drip down bucket and out the front 8201515 module; ordrng 1 8201515 (i/m module assy), Replaced module tested good, job complete
Cesar H.
kitchenaid microwave KHMS2040WBL2 Handle and inner door have multiple cracks on them choke also has crack and missing a small section these spaces should not be cracked or messing sections it causes microwaves to leak out inner door; ordrng 1 W10276424 (door/mw), Replaced door tested good.
Cesar H.
kitchenaid refrigerator KRSC503ESS01 Per cust unit lost temp in the freezer compartment causing ice in ice bucket to melt and drip out the dispenser. Customer stated that shortly after the unit started to cool back down. I tested fan motors compressor and temp sensors they all checked good can’t find a reason for the cooling loss that occurred. Did find ice dispenser motor covered in ice and not turning from water that got in to it cleared all ice and tested it it tested good ; Job Completed
Cesar H.
frigidaire dishwasher FFBD2406NS11B Replaced latch it had a broken spring not allowing it to stay latched door would Pope open. Unit tested good after replacing latch 5304517278 (Latch) ; Job Completed
Cesar H.
whirlpool washer WTW Found failed water valve primary cold not opening not letting water in causing a long fill ; ordrng 1 W11165546 (VALVE), Installed valve all tested good ; Job Completed
Cesar H.
whirlpool washer WFW92HEFW0 Customer instruct on automatic soap dispenser unit tested god but found it created a lot of suds. Instruct on soap settings ; Job Completed
Cesar H.
whirlpool refrigerator WRX988SIBM03 Frost build up in freezer mullion not closing has a broken spring and control on drawer is shorted ; ordrng 1 W11025614 (rail-mulln) 1 WPW10503833 (cntrl-elec), Replaced control adapter and mullion unit tested good ; Job Completed.
Francisco S.
kitchenaid dishwasher KDTM354ESS3 Customer did not know how to use rinse aid on his unit. Gave him instruct on how to use his detergent dispenser. Also provided him tips on how to use his dw to get optimal results. Also referred him to his user and care guide for better understanding of all his features
Francisco S.
kitchenaid microwave KMHC319ESS4 Customer stated he wanted me to check noise level from exhaust fan. Checked unit and found no abnormal noise coming from unit. Unit’s noise it is amplified by his installation to the exhaust vent but it’s not abnormal. Unit is working as designed.
Francisco S.
kitchenaid refrigerator KRSC503ESS01 Checked unit found kick-plate on unit damaged. Informed cx he would have to contact whirlpool because it is outside the first 30 days of purchase and it is considered a cosmetic issue. Everything else is ok
Francisco S.
whirlpool refrigerator WRX986SIHZ00 stated ice production is very low. Inspected cubes they are a good and solid. Used a measuring cup to dispense water and ensure water flow is proper. Passed test. Ice box fan working ok. Ice level test passed. FC temp was around 8 degrees f. Performed harvest cycle and fill test successfully. Contacted wpl tech-line they advised to replaced main board, ui, and ice maker. Rescheduling for Tuesday.Sr#7722623919; ordrng 1 W10843055 (cntrl-elec) and 1 W11127835 (UI PANEL), Removed and replaced parts listed. Asked cx to monitor ice production and report any issues. Unit is working as intended at this point.; Job Completed.
Francisco S.
WHIRLPOOL REFRIGERATOR WRS315SNHM00 Removed and replaced parts listed. Asked customer to monitor temp and report any issues.; Job Completed.
Francisco S.
kitchenaid refrigerator KFCP22EXMP1 Customer stated unit is not making ice. Removed ice maker cover jumped t&h unit started to cycle but motor got stuck and it started clicking unable to advance. Also tested water valve by using test points valve is working properly but customer will need new ice maker., Removed and replaced parts listed. Tested ops unit working as intended.
Francisco S.
whirlpool microwave WMH32519HZ1 Checked unit found hood light staying on at all times. Conducted a voltage test from p4-1 to p1-3 found 120 vac even with light turned to the off status. Board malfunctioning. Removed and replaced parts listed, tested ops unit working as designed.; Job Completed. 8206232A (LAMP 40 WATT) W11221051 (cntrl)
Aaron B.
jennair cooktop JED8430BDB Cook top has multiple things wrong needs to be rebuilt, top is cracked needs $324.54 right front duel-switch $ 70.62, switch $56.08 ; switch Lft frnt rt rear $59.23 each needs 2, right front duel element 150.33, left rear element 129.05, left front 102.20, right rear $100.83 total to repair $1592.06 to repair Infinite switch wire harness assembly is no longer available which I recommend having could not guarantee the unit would work correctly after replacing parts . customers complaining that the unit is popping the breaker at the house on top of having major issues with three of the four burners mr declined to repair at this time paid $115.00 trip charge ; Cllctd $115.00 CC Ref # 1234164930, Job Cmpltd
Aaron B.
maytag dryer MGDC215EW2 Checked operations found the timer not advancing , unit heats just fine order part; ordrng 1 WPW10185981 (timer), Replaced the timer tested ops normal unit works as designed.
Jesus C.
WHIRLPOOL WASHER WFW92HEFW0 Customer states that unit is not unlocking. Ran diagnostics and found the latch not unlocking. Open door and removed retainer. Unscrew latch and disconnected. Installed new latch WPW10443885 (LATCH) and assembled. Ran diagnostics and passed. Unit is now working as design.F5-E3. Door unlock errorF5-E2 door lock error; Job Complete,.
Jesus C.
KITCHENAID REFRIGERATOR KRFC704FSS00 Customer states that unit is not cooling. Checked unit and found the evaporator iced up. Ordered partBellaService pointer. W11033419 BRobert Sr#7722822818; ordrng 1 W11167902 (EVAP COVER), Customer states that unit is not cooling. Checked unit and found the evaporator iced up. Ordered part. Removed cover and ran test 40 per tech sheet. Installed cover and assembled unit. Unit is now woking as design.; Job Complete
Jesus C.
jennair range JDS9865BDP Customer states that unit has bad odor. Checked unit and found the down draft blower burnt shorting out. Blower is no longer available it has been discontinued. Tested every other part on unit and works. Unit is working as design. ; Job complete.
Jesus C.
kitchenaid refrigerator KSSC42QMS01 Customer states that unit is no longer cooling. Shut off unit and removed front dog house cover. Removed control and installed new control W10818296 (CNTRL-ELEC). Assembled unit and tested. Unit is woking as designed. Job completed.
Jesus C.
whirlpool dryer GGW9250PW1 Customer states that unit is not drying properly. Ran unit and tested vent for good air flow. Tested the moister sensors all are working properly. Job compete.
Jesus C.
whirlpool dishwasher WDT720PADM2 Customer states that unit is not draining. Ran diagnostics and found no error codes. Unit is not draining. Removed air gap cover and found a screw inside air gap. Removed air gap cleared line. Ran diagnostics and unit passed. Unit is now working as designed. Job compete
Jesus C.
whirlpool washer MHW8100DC0 Customer states that unit has an error code. Checked unit and found several error codes. Removed back cover and found the air trap assembly clogged with gunk. Cleared air trap and assembled unit. Unit is woking as design.F3-E1. Water level system errorF9-E1 long drainF8-E3. Overflow conditionF8-E1. No water detected entering washer; Job complete
Hector Z.
whirlpool washer MAV6451AWW Customer complaints of broken water level switch. Checked unit and found stuck pressure switch, broken pressure switch knob and worn out belt drive; ordrng 1 WP22003483 (belt) and 1 WP22003987 (control kn) and 1 WP22004188 (switch- 4), Replaced pressure switch, pressure switch knob anddrive belt. Tested ok.; Job Complete.
Hector Z.
WHIRLPOOL WASHER WTW5000DW0 Customer complaints of washer not cleaning clothes properly. Last time I was here (Recently) I replaced the computer board. There is nothing wrong with this washer, customer is having a hard time trying to understand the way the different cycles work. This time I ran different cycles to instruct the customer, this time looks like she is ok. Tested ok.; Job Complete
Hector Z.
kitchenaid refrigerator KBSD606ESS00 freezer door making an sniping sound. Checked unit and found the door closer extension arm was rubbing one of the screw from the light switch housing. Adjusted and tested ok. Job completed
Hector Z.
whirlpool range WGD4800XQ1 dryer not heating. Checked unit and found inoperative timer. Ordered and reschedule. Replaced timer. Tested ok.; Job Complete
Michael M.
WHIRLPOOL DRYER WGD92HEFC1 Customer states unit makes noise when running. Installed unit onto washer, installed strap kit. Ran unit and found noises are internal. Removed top panel and found panels loose. Tightened panels and ran unit. Unit ops as intended and no longer makes rattling noises. Job complete.
Michael M.
kitchenaid refrigerator KBSD618ESS00 Customer states low water pressure from dispenser pad. Removed unit from wall and found water line pinched. Moved line and installed unit. Now have good pressure through dispenser. Rebooted unit and ice maker cycled and filled. Unit ops as intended job complete
Michael M.
maytag washer MHW3505FW0 Customer states unit makes a loud banging sound when in spin cycle. door not opened between cycles.Removed top panel and rear panel. Ran unit through auto service test and passed with no performance issues. No damage is observed to u it. All shocks are in good condition.Tech found drain hose clip was not fastened to frame, approx 4” loop of pressure hose was coming into contact with rear panel during spin cycle. Used zip ties to secure hoses unit ops as intended.
Michael M.
whirlpool range WFE525S0HZ0 Customer states oven door won’t stay down and missing door trim panel.Left door trim p/n W10761018 Oven door does not hold its position when opens, springs back closed. Hinge kit p/n W10347464. ordrng 1 W10347464 (hinge-door) and 1 W10761018 (trim-door), Removed door, removed hinges and replaced with new hinge kit.New hinges only have one spring and spring is located on right side of door. Installed door and door will now open and close without springing shut. Unit ops as intended job complete.
Danny G.
kitchenaid oven KEBK276SSS04 Broiler is not working Found broken heater Need to order parts and rs call ; ordrng 1 WP8304602 (shield-ht) and 1 WP9760774 (elmnt-brol), Replaced heater element and shield Reinstall door Test unit and broiler is working and heating properly ; Job Completed
Danny G.
kitchenaid refrigerator KRFC704FSS00 Called tech line and need to order parts Need to rs call ; ordrng 1 W11167902 (EVAP COVER ) and 1 W11169516 (CONTROL), Defrosted evaporator cover using steam gun Replaced and install new evap cover and main control Reinstall unit Unit started to cool Advised client to allow 24hrs for unit to reach proper temp ; Job Complete
Patrick C.
MAYTAG WASHER MVWC565FW0 Found customer having issues with the unit sometimes working and other times not work. Makes a noise at end of cycle. Checked errors and found a control board fault. Needs new control. As for noise sounds to be coming from the gear case. Needs new one. Scode parts for the customer. ; ordrng 1 W11035751 (gearcase) and 1 W11116594 (cntrl-elec),Removed and replaced checked parts. All ops checked good.
Patrick C.
WHIRLPOOL RERFIGERATOR WRT541SZDW00 Found the unit having cooling issues in the fridge. Freezer ok. Checked fan and t wasn’t running. Getting 120 volts. Needs new fan. Removed and replaced from stock. Tested unit. All ops ch3cked good ; used 1 WP2315539 (MOTOR-FAN)
Patrick C.
whirlpool dishwasher WDTA50SAHZ Found the dishes washer not draining for the customer. It’s full of water. Didn’t hear drain pump coming on. Checked for voltage and noticed brown wire popped out of molex. Wasn’t stripped and set properly in molex. Reconnected and secured. Tested unit all ops checked good ; Job Completed
Patrick C.
WHIRPOOL REFRIGERATOR ADB1400AGB1 Found customer having wash performance issues. Water is hot as it should . Suggested using different soap. Changed the motor W10888591 (pump). Could be running weak. Removed and replaced. Tested unit. All ops normal
Raymond H.
maytag washer MVWB835DW3 Upon arrival unit makinging noise and stopping during cycle. Found code for thermistor fault. Tested and found bad water valve. Replaced valve and tested, was able to hear a squeal. ; ordrng 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W10915700 (stator) and 1 W10915701 (rotor), Upon disassembly of unit, tech found protective foam around wiring rubbing on cabinet giving the exact same noise heard before that was difficult to duplicate. Was able to re create noise by manually rubbing it on cabinet. Wrapped electrical tape around foam and noise disappeared. Tested unit. Unit functions as designed.
Raymond H.
whirlpool refrigerator KBSD608ESS01 Upon arrival unit not dispensing enough water. Tested and found 45 PSI inlet pressure and a solid 1/4 inch water stream with no taper. Unit is operating as designed. Instructed customer on proper use and care of unit.; Job Complete
Raymond H.
whirlpool dishwasher WDF530PAYM Upon arrival unit not draining. Tested and found drain pump activating but no water will pump out of hose. Inspected and found blockage in hose. Tested drain pump and drain pump is just buzzing, needs drain pump. Removed access panel and a few roaches scattered. Found dead roaches and feces under dishwasher. For health reasons I will not work on the unit until the roaches have been taken care of. Documented with TP Liz SR7722822694; Job Complete
Billy J.
WHIRLPOOL REFRIGERATOR WRF767SDEM01 W11033168 w10902214 w11092503 fresh foods evaporator is completely frozen found out of range thermistor and main control not reading temp ordering parts instructing cx to defrost unit for 48 hours cx lost all his food again and not happy with product ; ordrng 1 W10902214 (thermistor) and 1 W11033168 (harns-wire) and 1 W11092503 (panel-ui), Upon arrival removed and replaced all parts listed relocated thermistor to correct position previous tech put in wrong position job complete.
Billy J.
whirlpool washer WTW4955HW0 Upon arrival customer states unit does not fill with bough water does not wash closes properly always gives hot water she stated this machine belongs in the trash I checked unit for error codes and there was over suds and and off balance load I cleared and retested no error codes instructed customer this is a water efficient machinen job complete
Billy J.
maytag washer MVWB865GW0 upon arrival sheet got stuck under agitator removed agitator and removed sheet retested job complete; Job Completed
Billy J.
JENNAIR REFRIGERATOR JFFCC72EFP00 6 128 127 7 test 3 25 apon arrival cx stated unit not making ice fresh foods evaporator is completely frozen test 127 got version 7 test 128 version 6 replaced fresh foods evaporator thermistor and relocated to correct position last time I was here documenting with techline do to know issiue with this product per techline went threw all the steps test 1 had 44 degrees step 128 version 6 test 3 14 degrees 7722847697 per techline not repairable; Job Completed
Billy J.
JENNAIR COOKTOP JED8130ADB17 WPW10331927 38.36 apon arrival cx stated unit did was not operating I tested switch and had no continuity found unit has bad switch ordering cx will owe 221.24 when we powered unit back on it began working advised cx we need to change switch will collect on return visit; ordrng 1 WPW10331927 (switch-fan), removed and replaced switch retested job complete
Billy J.
MAYTAG WASHER MVWB880BW0 upon arrival cx states unit is squeaking and leaking I checked unit for error codes and there is none the valve to the home is still leaking as well ran diognosis and went threw all functions as desighned no adnormal sounds or leaks located after running the unit inspected underneath not one drop of water ran diognosis almost 8 times and no water at all inspected bearing made sure all connections were tight they were job complete
Bryan D.
whirlpool cooktop WGG555S0BS06 Customer states no heat from upper over. Inspected ignitor. Saw no glow. Found broken wire at upper ignitor. Removed and replaced ignitor WPW10324738 (IGNTR-OVEN). Tested unit. Unit functions as designed. Customer approves of repair At this time. No dents dings or scratches on unit or home caused by tech
Bryan D.
kitchenaid refrigerator KSSC48QTS00 Upon arrival cx states both compartments are not cooling. Temp control in no responding. Will power on for 3second then turn off. Rich ordered wire harness and fan motor. Says there is a pointer on issue. Could not load service matters due to not having service Removed Nd replaced with control kit and evap motor. Unit now functioning as designed. Cx approves of repair At this time. No dents dings or scratches caused by tech
Bryan D.
WHIRLPOOL REFRIGERATOR WRF560SEYM05 Cx states freezer is not freezing things. Inspected 7nit found freezer was sitting at 20 degrees. Found ice build up starting along evap. Evap motor not running at proper voltage. Ordering harness and evap motor. Rescheduled cx for 8/28; ordrng 1 WPW10464673 (motor-evap) and 1 WPW10487766 (harns-wire), , Compressor was running. No frost pattern. Evacuated system. Installed service stub and dye drier vacuumed system. Unit held a vacuum. Charged system to specs. Unit now cooling
Bryan D.
maytag washer MVWC565FW1 Customer states clothes are wrinkled when cycle is over. Ran diagnostics got no error codes. Ran test cycle all functions are normal. Calibrated and referred customer to page 4 of the use and care guide to use a lighter soil level to help with wrinkles. Customer approves of repair at this time. No dents dings or scratches caused by tech.
Bryan D.
kitchenaid refrigerator KRFC704FPS00 Upon arrival. Heard something shaking in inlet box. Opened part inlet valve received is broken. Part is defective. Re ordering inlet valve and rescheduled customer for 8/31. Please make cx first of the day. Reordering part; ordrng 1 W10873098 (valve), Removed and replaced all brackets and fill valve. Also cleared drain under evap. Unit now functioning as designed.
Dane K.
frigidaire refrigerator FFTR2021TW Upon arrival the unit was not cooling. Found evaporator fan motor not turning. Unit needs new fan motor; ordrng 1 242077702 (motor), Removed and replaced evaporator fan motor and tested unit. Unit functions; Job Comlete
Dane K.
FRIGIDAIRE REFRIGERATOR FFSS2615TE0 Upon arrival the unit was not dispensing ice. Found the pink wire not connected to the dispenser motor. Secured wire connection and tested unit. Unit functions normal now; Job Complete
George Y.
whirlpool refrigerator WRX735SDBM04 Found refrigerator working ok no errors complete. No dents or dings cause by tech.; Job Cmpltd
George Y.
whirlpool refrigerator WRS970CIDH00 ound refrigerator freezing fresh food bottom crisper fan scroll not spinning properly need to replace ok to order part .office to call customer wen part in.; ordrng 1 W11098695 (fan-scroll), Installed part tested check out ok complete. No dents or dings cause by tech.; Job Complete
George Y.
frigidaire refrigerator WDT720PADM2 Found dishwasher testing ok ran thrue cycle fill tested ok customer instruct possibility oversuds just be careful with soap complete. No dents or dings cause by tech.; Job Completed
George Y.
whirlpool dishwasher WDT720PADM2 Found dishwasher not washing reposition motor pump connector put thrue diagnostics f-e- retested check out ok complete. No dents or dings cause by tech
Kenneth M.
whirlpool refrigerator KSSC42QTS00 Found unit not cooling well due to frozen over air return. Defrosted all ice build up in air return and evap. Tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician
Kenneth M.
WHIRLPOOL REFRIGERATOR WRS588FIHZ00 7, Frost build on walls of fridge. Will go away after time. Informed customer that there is to much air so every time she opens fridge or freezer it causes walls to sweat and then cold air will freeze that moisture. Confirmed with techline. Informed more product will reduce wall feeeze. Customer sitting about 35% product capacity. Informed customer to fill her fridge at least half way full but no more then 90% full customer approves function. SR#7722850489 - DaveDesigned for 75% product capacity. Over 90% not enough air movement. Under 50% to much air movement
Kenneth M.
WHIRLPOOL REFRIGERATOR GS6SHEXNL0 Found unit leaking during water dispenser due to slit in water dispenser line. Replaced fitting with Pre-ID and tested unit. Unit is working properly. Customer informed us of door not closing properly. Found worn door closer. Ordering new door cam. Customer will call back to reschedule. ; ordrng 1 WP2182179 (cam-door), Installed door cam and tested unit. Unit is now working properly. Customer approves sfunction at this time. No dents dings or blemishes on or around unit caused by technician.
Kenneth M.
whirlpool refrigerator WRT318FZDW02 Upon arrival unit disconnected in warehouse. Wait for cx to hook unit up. Finally diagnosed unit, found compressor not starting, start device burnt. Replaced start device and tested, compressor started for a quick second then stopped and start device was super hot. ; ordrng 1 W11092625 (compressor), used 1 8201786 (START DEVICE,COMBO) Installed compressor and charged 3.7 OZ of R134A refrigerant and tested unit. Unit is now working properly. Customer approves function at this time. Pressures checked good. No leaks found. ; used 1 CD8404 ([Alt for AF1200]), and 4 R134A (REFRIGERANT )
Erick S.
ge washer GGW330AFK0WW Cycled through diagnostics and found unit with door latch error causing it not to spin or drain. Manually ran drained test and pump is working. Removed water from unit to allow custome to remove items. Unit will need new door latch ; ordrng 1 WH01X24114 (LATCH ), Installed new part on unit. Retested it and it passed all tests with no errors. Placed unit through spin an drain cycle to show cust unit is performing. Job completed.
Erick S.
ge refrigerator GSE25HMHES Found unit not cooling in either compartment. Fans and compressor not running. accessed compressor and found it roach infested. Unit is infested. Called lowes I and spoke with Rhonda. Unit will not be covered through warranty. Job complete
Erick S.
roper washer RTW4516FW2 Found unit with fill error causing pump to continuously run. Cancel cycled and recalibrated main board. Tested valve and no fill on hot valve. Found home valve closed. Turned valve and ran diagnostics, it passed all tests with no errors, Job Completed.
Erick S.
maytag dryer MVWC350AW1 unit has multiple codes. Found unit with motor fault,shifter error, and thermistor error. Inspected thermistor and found out of range. Gearcase making grinding noise and leaking oil down to shifter and cam assembly. All,parts will,need to be replaced.GEAR CASE INDICATING DISCONTNIUED; ordrng 1 W10721967 (drive pulley), rqstng P&A on 1 W11255272 (GEARCASE), ordrng 1 WPW10006355 (actuator) Shifter came out alignment from splotch causing error. Realigned and secured shifter to splutch. Retested it and it passed diagnostics test with no error.s job comp; Job Complted
Erick S.
whirlpool washer MVWX655DW Upon arrival found pump running causing noise, Found unit with fill error causing pump to run. Found drain hose not to correct height. Instructed customer on proper height requirements , water, and functions, Canceled cycled and recalibrated main board. Retested it through test cycle and it passed all tests with no errors, job completed
Erick S.
maytag refrigerator MFX2676FRZ00 Found evap full of frost causing fresh food no to cool. Evap motor,not longer running. Removed and defrosted evap, replaced motor W11087438 (evap-motor), retested it and fan is now running providing airflow. Unit is now cooling. Job completed.
Erick S.
FRIGIDAIRE REFRIGERATOR FFHT1814TW Cycled unt and found evap motor getting voltage but not running. Replaced evap motor 242219204 (Motor Blower) . Unit is now cooling in both sections. Job completed.
Erick S.
frigidaire refrigerator FFHS2611LB Cycled unit and found it double filling causing it to leak and not make ice. Replaced ice maker 241798231 (icemaker) . It cycled and filled with no leaks. Job completed
Enrique R.
maytag washer MVWX655DW1 unit not filling/powering on . I attempted to diagnose the washer , the central electric didn’t complete the test . Replaced the c electric W11116592 (cntrl) and inlet valve W11127357 (valve) . Performed calibration , ran a quick wash cycle test . All functions checked normal . No leaks . ; Job Completed
Enrique R.
whirlpool microwave WMH53520CS6 unit threw out a blue arch in the microwave , while she was using it . I Found the customer didn’t removed cooking when cooking one level . No damage to the microwave interior found . I called techline , spoke with Kathy file #7722847373 . Kathy instructed me to inform the customer to read use & care guide page #4 for cooking rack information . Also document with safety department , spoke with Teresa file#7722797919 . All functions checked normal at time of service . ( replaced the inlet cover . ; Job Completed
Enrique R.
WHIRLPOOL REFRIGERATOR WRT318FZDM02 Inspected a whirlpool refrigerator both compartments not cooling correctly . RC freezing the food . Replaced the control box W11223731 (cntrl) , evaporator fan motor WP2315539 (MOTOR-EVAP) , and harness W10913629 (harness). All functions checked normal . No leaks . ; Job Completed
James M.
kitchenaid refrigerator KRSF505ESS00 Found ff evap frozen over causing door to stick out and not seal. Ordering evap cover, insulation and both control and UI. UNIT WILL NEED TO BE DEFROSTED AND ALSO THERMISTOR NEEDS TO MOVED ONTO SUCTION LINE AND FAN SCROLL HARNESS CHECKED FIR CORROSION OR LOOSE CONNECTION. ; ordrng 1 W10822640 (cntrl-elec) and 1 W11098695 (fan-scroll) and 1 WPW10387382 (cover-evap) and 1 WPW10743957 (cntrl-elec), Replaced all parts and adjusted thermistor placement and tested unit. Unit working as intended. No dents. job comlete
James M.
jennair dishwasher JDB8000AWB3 Customer stated unit would leak about 4 oz of water overnight once in a while and continued to run for over 12 hours. Checked unit and found no leaks underneath. Checked door gasket and found small screw lodged under bottom door gasket causing water to leak from door. Also found large amount of soap buildup in unit causing system to keep running. Customer agrees and approves of function at this time
James M.
whirlpool washer WFW95HEDW Fund unit continuously draining when plugged in. Could not cancel drain or switch cycles. Ordering new cntrl-elec and drain pump. Will return 8-28 to install. ; ordrng 1 W11032117 (cntrl-elec) and 1 WPW10605427 (pump-water), Replaced cntrl-elec and tested unit. Cleaned weep holes in bellows. Unit now draining as it is meant to. Unit now functions as intended. No dents, dings, or blemishes on or around unit. Joob completed.
James M.
whirlpool washer LSQ9659LW1 Unit has loud noises when coming out of spin due to bad gear casing and clutch. Repair exceeded cost of new machine. Customer will replace since unit is out of warranty unit.
Timothy J.
kitchenaid dishwasher KDTM354ESS (water leaking from dishwasher),7-1(heater turned off),8-1(slow drain),5-1(door stuck open). Still need the same parts that were needed the last time I was out there for the same reason. ; ordrng 1 W11259785 (LH TRACK) and 1 W11259786 (RH TRACK), Installed right and left tracks. Tested unit unit is operating normally. No leaks noted.; Job completed.
Timothy J.
whirlpool washer WRB322DMBM00 Customer does not like how the RC door opens . Explained the leveling of the unit is the only adjustment that can be made to effect this since there is no door cam. Customer states someone has come out and adjusted the unit before but it made no difference. Called WPTS [7722846982] to see if they had any other recommendations for this. Adjusted feet so that the door closes by itself just enough to prevent accidentally leaving it ajar and so it does not build excessive inertia if left unchecked. Customer is still unhappy with results and is comparing this unit to a small top mount fridge he has in his garage. I tried to explain how weight and the size of the door effects this but he is unmoved. I’ve explained that I have put it in the best possible position for his concern and I can do nothing about physics or how people use their knowledge of these laws to come up with a solution like holding the door and preventing any of this . The customer sta
Ian B.
whirlpool dryer WED4815EW Tech found unit has 120 V to both L1 and L2, but not 240 across. Tested all components in dryer and found all check good. Disconnected dryer power supply cord and tested at power supply cord leads. Same result. No 240 across. Customer has a ground neutral somewhere in house supply. customer needs an electrician.; Job Completed.
Ian B.
frigidaire refrigerator FFHT1821TB1 Tech found unit making no abnormal noises at time of visit. Customer stated temperature dropped in the freezer, and then the fresh food section. Freezer was well below freezing temperatures, but fresh food side was 42°. Removed food from freezer and examined frost pattern and fan. Found large amount of ice and frost blocking air tower. Removed Air tower panel and defrosted. Unit airflow to fresh food compartment has now noticeably better. Set temperature settings to factory recommended settings and advised customer to monitor.; Job Cmpltd
Ian B.
MAYTAG WASHER MVWC565FW0 Tech found units pump clogged with more than 10 bobby pins. Removed clogs and tested. Unit now tests good with no leaks.; Job Completed.
Ian B.
amana dryer NED4655EW1 Tech found drum is deformed, causing a large gap in drum seal and excessive wobble. Blower fuse was left disconnected by previous repair company , which shorted timer and cycling thermostat. Need to replace all mentioned parts for repair.; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 W10745655 (timer) and 1 W10757750 (drum assy), Installed parts and unit now tests good.; Job Completed
Ethan S.
whirlpool dryer WED928ESW0 Upon arriving to the customers home customer stated that there was a dent replace top on dryer also found that the customers moisture bars were not functioning due to harness wire being bad meaning to order harness wire; ordrng 1 WPW10298258 (harns-wire), Replace part tested unit job complete.
Ethan S.
kitchenaid refrigerator KRFC704FSS00 Upon arriving to the customers home customer stated that the unit was not making ice found unit evaporator be frozen over with ice contact a whirl pool tech line they told me that I needed to test control on test 128 which I did control had 600 that’s updated control; ordrng 1 W11167902 (COVER),Replaced all parts tested unit job complete; Job Completed.
Ethan S.
whirlpool washer WED6600VW0 Upon arriving to the customers home and found that the customers unit was not functioning had a F1 code meeting new control customer did not want to spend that amount of money to fixing it he rather just purchased a new job complete.
Chris M.
amana dishwasher ADB1400AGS1 Customersstates that their new dishwasher was not draining. First to make sure pump motor came on what you did. Then look underneath sink to check plumbing found whoever installed dishwasher plugged it directly into garbage disposal without removing the plug therefore water had nowhere to go. I went ahead and removed hose and put it into sink and then ran drain which then pump water out of dishwasher. I cycled washer to test for proper function everything tested good. Informed customer he needs to contact Home Depot or whoever installed it to put The proper drain vent kit and punch the hole out in the garbage disposal so it drains properly. Besides that all functions are good with dishwasher itself. Job complete.
Chris M.
maytag refrigerator MSB27C2XAM00 On today’s visit customer had concerns about cooling and ice buildup in refrigerator compartment. I found refrigerator to be cooling properly everything was functioning normal but I did find is that the refrigerator door was not sealing properly causing Warm air to come in and build frostAlso noticed top of door is coming apart. Ordering parts pending authorization; ordrng 1 LW10397050 (dor-fip ms) and 1 WPW10170766 (nameplate),On return visit removed defective door and replaced with new one installed existing handle and Inner shelving. Also installed name plate. Door now Shots and seals properly. Job completed
Chris M.
frigidaire refrigerator FFTR1821QB5 On today’s visit replaced broken handle on refrigerator door also checked condenser fan for proper function. Checked out good. Customers other issue was freezer door frame was hot to the touch. Informed customer There is a mullion heater there that it supposed to be warm. Everything checks out good. Job complete
Chris M.
whirlpool refrigerator WRX735SDHZ00 Ice is only coming out crushed instead of cubed. Upon arrival I pulled ice container out noticed the gate Is Defective on ice container. Therefore causing issues customer is experiencing plus ice falling out through dispenser when not being used. Ordering new ice container; ordrng 1 W11185686 (CONTAINER ), On return visit removed and replaced defective ice container. Tested for proper function everything checks out good.
Chris M.
WHIRLPOOL DISHWASHER WDT730PAHZ0 Customers states that dishwasher is not draining properly and had concerns about operations. On arrival found water sitting at the bottom of dishwasher. I found drain loop was somewhat kinked not allowing water to flow through. Also found for an object inside pump motor propellers. Fix all issues cycled Dishwasher twice all functions tested good now. Job complete
Chris M.
WHIRLPOOL WASHER WTW7040DW1 Customer saying Washer was not finishing cycles and also close were coming out wet. I first entered washer into diagnostics received multiple codes dealing with off-balance over suds and long drain error codes.I found drain hose to be about 16 inches down drain pipe so I corrected that issue. I then ran test 52 to calibrate unit and then ran test 51 to test all functions. Everything checks out good no error codes reappeared. Informed customer on proper loading procedure and function of wash machine. Job complete
Irvin F.
frigidaire freezer LGHB2867PF5 Unit gasket is torn. Confirmed issue. Replaced gasket 5304501270/gasket. Informed Customer to leave door closed at an hour so seal can form. All ops normal.
Irvin F.
kitchenaid wine cooler KUWL204ESB00 Customer says the unit is making loud noises. Removed and replaced the motor-evap. Inspected the unit, all temps normal fans operational now. Powered off and on to check startup, normal. used 1 W10854409 (MOTOR-EVAP) ; Job Complete
Irvin F.
MAYTAG WASHER MVWB835DW3 Customer says washer damaged cloth after was removed from the washer. The unit was loaded mixed on normal cycle. Explained to Customer to use either deep water wash or delicate cycle. Load unit properly for proper performance. CUSTOMER INSTRUCT. ; Job Complete
Douglas P.
maytag dishwasher DWU5912AAE nit is leaking water through gaskets. Unit needs gaskets; ordrng 1 WP902894 (gasket) and 1 WP99002003 (ring-o),Remove and replace gaskets unit is working properly; Job Complete
Douglas P.
MAYTAG WASHER MVWB835DW3 Unit making a grinding noise due to unit being on drain pan motor is hitting drain pan when unit is full adjusted legs out motor no longer hits drain pan unit is working; Job Completed.
Douglas P.
whirlpool freezer GI6FARXXB06 Unit leaking water from freezer found unit needed upgraded drain line removed and replaced drain line cleared ice from unit unit is not working properly; used 1 W10619951 (TUBE DRAIN) Job completed.
Douglas P.
whirlpool refrigerator WRS325SDHZ00 Icemaker making a thumping noise fan gears stripped on ice maker noise is caused by unit trying to spin gears removed and replaced ice maker unit is working properly; used 1 WPW10300022 (ICE MAKER) Job complete
Cruz B.
WHIRLPOOL WASHER WTW5000DW1 Lid latch is not working, just makes a clicking sound, I then removed old latch and installed new latch from SP (w10838613) into unit, tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked ck for codes found none as well no leaks, Job complete used 1 W10838613 (LATCH)
Cruz B.
whirlpool refrigerator WRF757SDEE01 I Inspected unit. Found ice buildup in both sections at evap cover and coils, customer has unit turned off at the moment, ordering parts 2 motor harness, support, for unit. ; ordrng 1 W11032800 (motor-evap) and 1 W11033168 (harns-wire) and 1 WPW10389152 (support), nstalled new parts (motor evap, harness wire, support) into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working as designed, customer ok repair.
Cruz B.
kitchenaid dishwasher KDTE104ESS1 Removed rack supports , found broken plastic clip on support, soap dispenser missing gasket, ordered soap dispenser & support part, cx told parts are rack parts are covered, Called Andrew, as per Andrew, need s code on parts, collected service fee only for job. $ 115.00, credit card, cx not charged for part at this time.; ordrng 1 W10861000 (detergent dispenser) and 1 WPW10546503 (adjuster), Installed new parts (adjuster, dispenser) into unit. I then tested unit in a diagnostic test mode it completed wash drain dried ck for codes found none as well no leaks cx ok repair.
William L.
whirlpool dishwasher WDTA50SAHZ0 Found code F2E2,reseated wire harness for ui console, ran self diagnostics, unit operating as designed. Job complete.
William L.
WHIRLPOOL REFRIGERATOR WRS571CIDM Defrosted ice bucket assy., Checked ice shoot door for proper sealing, re- installed ice bucket assy.. Tested ice dispensing functions, crushed & cubed, Tested ok. Job complete.
William L.
whirlpool refrigerator WRF535SMBM00 Found unit very unlevel, Leveled fridge , ice maker leaking from mold due to being out of level, raised front of unit over 3/4 inch with customer, ice maker producing ice as designed.; Job Complete.
Kevin M.
whirlpool washer WFW7590FW0 Bolt for rotor broke off inside basket shaft and rotor broke into pieces under high speed. Unit will need rotor, outer tub assy and screws. Allow 2 hours on return. Send 2nd man. Please get autho for 2nd man. 4 job count. ; rqstng P&A on 3 WPW10253476 (screw)s and 1 WPW10253477 (screw) and 1 WPW10453673 (rotor) and 1 WPW10737541 (tub-outer), Removed and replaced outer tub assy, screws and rotor. Tested unit. All tests good.
Kevin M.
whirlpool refrigerator WRF767SDEM01 Found freezer temps a little warm and ice production in both ice makers slowed way down. I found ice across top of freezer evap blocking airflow and full frost pattern. Looks like it short defrost cycle. I removed and replaced bi metal, defrosted evap and fixed sagging heater on right side. Tested unit. All tests good. ; used 1 WPW10225581 (BIMETL-DEF)
Kevin M.
KITCHENAID REFRIGERATOR KRFC302ESS00 Customer tried to pull ice bucket out and it was stuck not allowing customer to remove ice. I found that the ice buck tracks were stuck and froze. I had to defrost tracks and correct track position. Tested unit. All tests good. ; Job Completed.
Daniel P.
whirlpool refrigerator WRS571CIDM01 Customer states water filter got stuck. Ordering water filter housing. Early appointment.; ordrng 1 WPW10394053 (housing), ,installed new filter housing verified operational all ok call completed.
Daniel P.
KITCHENAID DISHWASHER KFGU766VSS03 cooktop center burner not working found no gas through valve and orifice holder warped needs valve and orifice holder will order.; ordrng 1 W10617290 (holder-orf), 88.82, 1 WP8287058 (valve-gas), Replaced center orifice holder and gas valve tested all ok call completed.; Job Completed
Daniel P.
maytag range MEC7430BS00 cooktop right front element stays on in off position smoke from cooktop , found shorted switch causing element to overheat , will order switch and element , cust to remove cooktop to service it’s on granite and very tight fit .; ordrng 1 W10823729 (elmnt-surf) and 1 WPW10434447 (switch-inf), installed new switch and element tested checks ok call completed
Daniel P.
whirlpool microwave WMH53520CS5 Customer states microwave intermittently giving door error , found door switches heat damaged and interlock cracked replaced and tested all ok call completed.
Daniel P.
whirlpool washer MVWX500XW0 washer will not run door will not lock, found failed doorlock circuit in main control board estimate declined, call completed. Job Cmpltd.
Tyler F.
maytag washer MVWB765FW0 unit is leaking. Found hot water fill hose is leaking from hose. Advised customer that hoses are not part of the warranty. Showed hose was tight to customer and showed leak was not a result of part that was replaced. Job complete
Tyler F.
whirlpool dryer WGD85HEFC0 Customer states door has moisture inside. Checked door found that it is scuffs on the outside of door. Let customer know that cosmetic is not covered. All works good at this time. Job complete.
Tyler F.
kitchenaid refrigerator KSSC36QTS08 unit is still not cooling in the freezer. Ordering controls not in stock.; ordrng 1 WP2318054 (cntrl-elec) and 1 WPW10427079 (cntrl-elec), replaced both controls. Customer will monitor unit for the next few days.; Job Complete
Tyler F.
ikea dishwasher IUD8555DX4 unit is leaking. Customer video shows leaking from sump seal. Ordering sump assembly not in stock.; ordrng 1 W10904995 (pump&motor), Removed and replaced sump assembly. Cycle tested no leaks at this time. Customer will run a cycle to see if unit leaks at the end of the cycle.
Tyler F.
whirlpool washer WFW7590FW0 unit is still giving error code. Removed and replaced pressure switch hose. Tested all works good at this time. Customer said this is the 2nd unit that has the same problem. Called trade partner team to document that customer most likely is using too much soap which is causing error code. All parts have been replaced for that error code
Tyler F.
whirlpool oven J9855VUV Customer states unit is not heating on the upper oven. Found display board has voltage but is not accepting selections and no display. Control has been discontinued and is no longer available. Job Completed.
Tyler F.
whirlpool refrigerator WRX735SDBE02 Customer states there is snow in freezer and condensation in fridge. Found produce is not properly stored and freezer may not have been closed. Set temps for customer and showed customer about produce. All works good at this time.
Tyler F.
maytag dryer MGDC465HW0 Found loose connection at thermal cutoff. Fixed and tested all works good at this time.; Job Complete
Tyler F.
maytag dishwasher MDB4949SDZ0 unit will not drain. Customer just installed dishwasher and garbage disposer. Plate was not knocked out of disposer. Instruct customer to knock plate out. All works good at this time.; Job Completed.
Steven W.
maytag dryer MGDB765FW0 Ran diagnostics. Had f2e1 error code. Cleared error. Found intermittent starting. Needs UI harness.Found door seal fell off. Replaced door seal. Order UI harness.; ordrng 1 W10906300 (harns-wire) Replaced UI harness. Tested several times. Dryer is starting properly at this time. Pre-ID parts not needed. Tumbling, heating properly. Complete.; Job Complete
Isidore A.
JENNAIR DISHWASHER JDB9200CWS1 Found 64 float switch over fill 63 over suds or air in pump.Verified over suds customer instruct. Job Complete.
Isidore A.
kitchenaid cooktop KXD4630YSS1 Found retractable vent down draft filters removed, vent stuck in down ordering switch W11097349 and control WPW10421481; rqstng P&A on 1 W11097349 (covr-swtch 46.04) and 1 WPW10421481 (cntrl-elec 303.65), Removed down draft motor for access to vent manually raised, reinstalled filter and motor and test ok downdraft working at this time, Job completed.
Cesar H.
frigidaire refrigerator LFHG2251TF0 Sealed system leak low side it’s a single evap unit ordering evap low side pressure at -19 psi high side at 50 ; ordrng 1 242044503 (evaporator) and 1 242047603 (dryer-filter), , Replaced evap recharged system all checked good ; used 1 CD8404 ([Alt for AF1200])
Cesar H.
maytag refrigerator MFI2568AEW Removed ice bucket all tested good. Job completed.
Cesar H.
frigidaire refrigerator FFSS2614QP4A Found ice bucket has more broken parts than what was ordered. Also found unit s not making ice or dispensing water, tested and found primary valve ohms shorted has damaged diode on harness, also customer complaint of temps not being right found center divider was to hot to touch indicating bad air circulation thru condenser found condenser fan motor not turning and fan blades crumbling in to dust. Routed for fan motor fan blade ice bucket valve and valve harness ; ordrng 1 241639501 (blade,condenser fan) and 1 241860803 (ice container asm) and 1 242018301 (CONDENSER MOTOR) and 1 242019502 (harness-wiring) and 1 242252702 (valve), , Replaced failed components tested unit all checked good at this time ; Job Completed.
Cesar H.
amana washer NTW4516FW1 Found lint build up in the pump not allowing water to flow out cleared build up off pump and all tested good. Job completed.
Cesar H.
maytag washer MVWB835DW3 Long fill found failed primary cold water valve has power will not open to let water in ; ordrng 1 W11165546 (VALVE ), Replaced valve unit tested good. Job complete
Cesar H.
whirlpool refrigerator WRT541SZDW00 Customers issue is that freezer had major frost buildup all over the inner door shelving in top and bottom of freezer. I found the freezer door gasket is defective Allowing warm air in Causing icing up issues. I pulled back panel off freezer coil. Put refrigerator and defrost heaters came on. It was kind a hard to tell if maybe it was overloaded with food because it was empty when I got there. I do know for a fact freezer door gasket is bad though; Replaced cover and tower checked good ; Job Complete
Francisco S.
whirlpool microwave Checked unit unable to locate a model and serial #. Attempted to repair unit checked door switches; line fuse everything was fine. Unable to troubleshoot further because I do not have technical info. Collected service call fee.
Francisco S.
whirlpool dryer WGD5700VW Checked unit upon arrival found squeaky belt pulley. Removed and replaced part listed 4392065 (DRYER REPAIR KIT) tested ops unit now working as intended.; Job Completed.
Francisco S.
whirlpool dishwasher WDP370PAHW0 Checked unit it was not draining properly. Inspected further found a malfunctioning check valve on drain hose removed and replaced parts listed unit now working as intended. Sr#7722665166; Job Complete
Francisco S.
kitchenaid oven KEBU208SSS03 Customer states there are different issues on oven. Her upper oven displaying faults when using the steam cooking option. And temp meat probe being off by 15 degrees. Found exposed wire on meat probe jack. Contacted tech line to help troubleshoot unit as customer already had another service provider make multiple attempts to repair the unit. Tech line advised to replace broiler and probe jack. Make this a 4 call count please.Sr#7722618216 Error codes displaying on upper unit only. F7e0, f7e2, f7e1Other service provider stated they replaced the following components:Broiler, Pressure, Water valve, Broiler appliance manager ; ordrng 1 8186352 (broiler) and 1 W10150011 (jack-probe) and 1 WP9755542 (probe-meat), Removed and replaced parts listed, asked customer to use oven and report any issues as unit was failing when it was used for over 30 mins or so.; Job Completed.
Francisco S.
ikea dishwasher IUD7555DS2 Checked unit found dispenser door not locking on the close position. Took it apart found gasket on door out of its track re positioned gasket and door now works as intended. Ran diagnostics found no error codes unit cycled through successfully. ; Job Complete
Aaron B.
WHIRLPOOL DISHWASHER KDPE234GPS Unit wash module assembly was not functioning even though power was there replace the pump and motor assembly W10876537 (PUMP-DRAIN) tested operations unit is working as designed now; Job Completed.
Jesus C.
whirlpool refrigerator WRF535SMBM00 Customer states that unit is not making ice. Checked unit and jumped out icemaker. Icemaker not cycling. Ordered part; ordrng 1 W10884390 (icemaker), Removed ice maker has installed new. Cycled icemaker and tray has water. Unit is. Now woking as design. Job complete.
Jesus C.
whirlpool refrigerator WRT138FZDW00 Customer states that unit is freezing vegetables. Per service pointer going to replace the control box. Ordered part. Removed control and installed new control. Unit is woking as designed. Customer has so much food packed on both compartments that their is no air circulation. Unit is absorbing all the moisture and creating condensation inside.
Jesus C.
KITCHENAID DISHWASHER KDTE704DSS0 Customer states that unit is not woking. Checked unit and found the daily not working. Checked the outlet for power and it’s has 118 vac. Removed panel and checked the voltage to control board and it’s good. Found the panel control shorted out and not communicating with control. Ordering parts. Parts are cover under the 60 month extended warranty; ordrng 1 WPW10537425 (panel-cntl), Customer states that unit is not woking. Checked unit and found the daily not working. Checked the outlet for power and it’s has 118 vac. Removed panel and checked the voltage to control board and it’s good. Found the panel control shorted out and not communicating with control. Ordering parts. Parts are cover under the 60 month extended warranty. Removed front panel and UI panel. Installed new panel and assembled unit. Ran diagnostics and passed. Unit is now woking as designed.
Jesus C.
maytag washer MVWB855DW0 Customer rejected service because husband was very specific that the lid was broken. 805-341-9422; ordrng 1 W11256781 (LID), Customer states that unit lid is cracked. Checked unit and found the left side hinge of lid cracked. Gave customer quote for labor and call approved. Removed broken lid and installed new lid. Tested lid lock assembly and it works. Unit is working as designed
Jesus C.
maytag washer MVWB835DW2 Customer states that unit is not filling. Ran diagnostics and found error codes. Ran manual test and found the valve not working. Ordering part. F3-E2F8-E1F2-E1; ordrng 1 W11165546 (VALVE), Customer stats that unit is not filling. Ran diagnostics and found error codes. Ran manual test and found the valve not working. Ordering part. Removed UI panel and disconnected hoses. Removed a leave and installed new valve. Assembled unit and ran diagnostics passed. Unit is now woking as design.; Job Complete.
Jesus C.
whirlpool refrigerator WRS321SDHZ01 Customer states that unit is freezing food in refrigerator. Checked unit and found the diffuser not closing. Removed diffuser W11236848 (diffuser), installed new one and tested. Unit is now woking as design.; Job Complete
Jesus C.
kitchenaid refrigerator KBFN502ESS01 Customer states that unit door is hinge is making noise. Checked unit and found the cam skipping and making a noise. Removed cam and placed shim per instructions. Assembled unit and tested. Unit is now woking as designed; Job Completed.
Jesus C.
whirlpool refrigerator WRS325FDAM02 Customer states that unit is leaking. Checked unit and did not find any leaks. Customers concern was that the ice would stay in the shut and eventually melt and leak on unit. Also that the icemaker only crushes ice. Removed bin and readjusted the arm control. Placed bin back and tested. Unit is woking as design.; Job Completed
Hector Z.
maytag washer MVWX655DW0 Customer states washer not draining. Checked unit and found stuck drain pump. Charged customer for service call. Customer needs time to decide if they do the repair.
Hector Z.
whirlpool refrigerator WRB322DMBM00 Customer states no ice production. Checked unit and found stuck ice maker not going into the cycle, also very low water pressure.; ordrng 1 212643 (sealer-gum) and 1 482338 (adhesive) and 1 W10884390 (icemaker) and 1 WPW10498976 (valve), Replaced ice maker and water valve. Sealed. Tested ok. Job complete
Hector Z.
whirlpool washer WTW8900BC0 Customer complaints of an UL code ( Unbalanced Load ). Checked unit and found worn out suspension and worn out bearing. Customer declined estimate. Job completed
Hector Z.
whirlpool oven IBS550PWS00 Customer states oven completely dead after a self cleaning. Checked unit and found both thermal fuses open (Control panel thermal fuse and oven shut down fuse), ordered kit #W10625528 by Service Pointer W1064961, cooling fan motor and door gasket. ordrng 1 W10625528 (thrmst-fix) and 1 W10810687 (blower) and 1 W10877014 (gaskt-door) , Replaced both TOD, cooling fan and door gasket. Tested ok, Job Complete
Hector Z.
whirlpool refrigerator WRT1L1TZYW01 Customer states refrigerator doesn’t want to start. Checked unit and found stuck cold control. Replaced thermostat. Tested ok.; Job Compled
Michael M.
whirlpool refrigerator WRS588FIHZ00 Customer states unit is freezing their vegetables. Icy condition inside fresh food cabinet.Tech does not see any ice build up. Confirmed with R1 needs diffuser and thermostat. R1 ordered parts, Removed diffuser and old part does not match new part. Incorrect diffuser sent with tech.Ordered new diffuser p/n W11164593Return Thursday 8/30/18 8-12 preferred.; ordrng 1 W11164593 (DIFFUSER), Removed and replaced diffuser. Used service test #3 to operate damper and diffuser ops as intended. Advised customer give 24 hrs for temps to adjust unit ops as intended job complete; Job Completed