Local Reviews
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Tyler F.
DRYER MAYTAG MGDB835DW4 Customer stated that the dryer smells very strong of gas. Turned gas on and checked all connections. No leaks. Cycle tested unit and found vent was not installed correctly because the vent in the wall is very close to the ground. Fixed vent and installed it correctly. Customer may have been smelling the leaking vent. All works good at this time.
Tyler F.
DISHWASHER WHIRLPOOL WDF518SAFM Customer stated that the unit would not stop at the rinse cycle. When testing unit now will not wash. Ordering main controls not in stock.; ordrng 1 W10875014 (cntrl-elec) and 1 W10875017 (cntrl-elec) and 1 WPW10567645 (motor-pump)
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Customer stated that ice maker is not working and bin is cracked. Ordering ice maker and bin not all in stock.; ordrng 1 WPW10300022 (icemaker) and 1 WPW10558423 (ice-contnr)
Tyler F.
RANGE WHIRLPOOL WFG525S0HZ1 Customer stated that the door hinge broke and door will not stay closed. Ordering hinge in stock. Need to get model and serial when I return door was held closed.; ordrng 1 WPW10299224 (hinge-door)
Tyler F.
REFRIGERATOR KITCHENAID KRFC704FSS00 Customer stated that the dispenser is leaking. Found air in the system. Flushed out system all works good at this time.
Timothy J.
REFRIGERATOR WHIRLPOOL WRX988SIBM "Customer states the unit stopped making ice. Checked for IM fault codes, found an E2(motor lost position). Ran a harvest test, IM failed. Door switches checks ok. Unit needs a new IM.; rqstng P&A on 1 WPW10764668 (ice maker)"
Timothy J.
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Inspected unit and found the I’m bin is broken. Unit needs a new IM bin. Ordering ice bin.; rqstng P&A on 1 WPW10347093 (ice container)
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Customer stated that the ice maker stopped working. Found ice was jammed blocking the ice maker. Removed ice maker and cleared and cycle tested all works good at this time.
Timothy J.
MICROWAVE KITCHENAID KOCE500ESS08 Consumer states the oven lights flicker when they are turned on or the door is open. Checked wiring diagram and found the power to the lights are connected to the Copernicus board and the other side is connected to Neutral. Unit needs a new Copernicus board.; rqstng P&A on 1 W11179310 (cntrl-elec)
Tyler F.
REFRIGERATOR KITCHENAID KRFC704FSS00 Customer stated that the dispenser is leaking. Found air in the system. Flushed out system all works good at this time.
Rod H.
RESIDENTIAL REFR WHIRLPOOL WRX735SDBM02 Icemaker bail arm bent beyond repair and ffd door gaskets tornConfirmed Icemaker bail atm bent beyond repair and door gaskets torn ordering these parts to repair properly.; rqstng P&A on 2 W10830274 (gasket-fip)s and 1 WPW10175514 (arm-shut)
Timothy J.
OVEN WHIRLPOOL WGG745S0FS02 Inspected unit and found the RH hinge on the lower door has come out of the receiver. Reset hinge and tested. Hinge checks ok. Showed customer how to reset the hinge and advised that they open the door from the middle. Unit checks ok.
William L.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Defrosted FF evap, Found evap defrost thermistor loose optimize location and tied down with a tie wrap as per service pointer c, S16360 instructions, cleaned powder off FF door gaskets, unit cooling at this time"
Tyler F.
DRYER WHIRLPOOL MGDX655DW Customer stated that the unit was making noise found nail in the blower wheel. Removed and reinstalled vent. Tested all works good at this time.
Tyler F.
DRYER MAYTAG MGDB835DW4 Customer stated that the dryer smells very strong of gas. Turned gas on and checked all connections. No leaks. Cycle tested unit and found vent was not installed correctly because the vent in the wall is very close to the ground. Fixed vent and installed it correctly. Customer may have been smelling the leaking vent. All works good at this time.
Tyler F.
REFRIGERATOR KITCHENAID KRFC704FSS00 Customer stated that the dispenser is leaking. Found air in the system. Flushed out system all works good at this time.
Jim S.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 The unit was off upon arrival. The customer states that the cooling off light just showed up.; ordrng 1 W10843055 (cntrl-elec) and 1 W11032800 (motor-evap) and 1 W11089931 (panel-ui)
Jim S.
LAUNDRY MAYTAG MVWB835DW2 F6E2F2E1 Communication error; rqstng P&A on 1 W11112656 (console) and 1 W11112658 (cntrl-elec)
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Customer stated that the ice maker stopped working. Found ice was jammed blocking the ice maker. Removed ice maker and cleared and cycle tested all works good at this time.
Tyler F.
REFRIGERATOR KITCHENAID KRFC704FSS00 Customer stated that the dispenser is leaking. Found air in the system. Flushed out system all works good at this time.
James G.
REFRIGERATOR FRIGIDAIRE FFSS2615TS0 "Lower cams clicking ; ordrng 1 240328404 (bearing-hinge,upper) and 1 242015302 (bearing-hinge(ref))"
James G.
REFRIGERATOR GE PFE28KSKJSS Cross bar off and ice maker over filling ; ordrng 1 IM5D (ICE MAKER ) and 1 WR01X11023 (pin cross bar) and 1 WR02X13629 (gear lwr drw rh) and 1 WR02X13630 (gear lwr drw lh) and 1 WR02X13631 (connnector gear pini)
Timothy J.
OVEN WHIRLPOOL WGG745S0FS02 Inspected unit and found the RH hinge on the lower door has come out of the receiver. Reset hinge and tested. Hinge checks ok. Showed customer how to reset the hinge and advised that they open the door from the middle. Unit checks ok.
James G.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Evaporator motor not running ; ordrng 1 WP2163777 (blade-fan) and 1 WP2315539 (motor-evap)
Rod H.
REFRIGERATOR KITCHENAID KRFC704FSS00 RO Arrived to replaced ordered parts with no issues 24-48 hours b4 ice production will resume. REPLACED ICE MAKER AND FRT/user interface module.
James G.
OVEN BOSCH HMC80251UC/01 Model number is per tech line Unit is dead ; rqstng P&A on 1 00631510 (FUSE) and 1 00631513 (TSTAT) and 1 12014013 (PANEL )
Michael M.
OVEN WHIRLPOOL WOS72EC0HS00 Removed door. Installed new outer glass W11110283.Reinstalled door onto unit. Cx is now happy. Job complete
Kenneth M.
MICROWAVE OVEN FRIGIDAIRE FFMV162LSA Found unit flipping breaker every time up you turn on unit. Tested switches and found door switches faulty. Replaced all three door switches and tested unit. Unit is now working properly. Customer approves function at this time
Kenneth M.
DISHWASHER WHIRLPOOL WDF330PAHS3 Found unit not starting. Found styrofoam from packaging not allowing water to flow into unit. Removed and tested unit. Unit is working properly. Customer approves function at this time.
Irvin F.
WASHER MAYTAG MVWX655DW1 FO/E5-OFF BAL The unit has poor suspension. Unit need suspension. Error code found for suspension. Shifter and lock will use on return. ; ordrng 1 W10748956 (suspension)
Kenneth M.
DISHWASHER WHIRLPOOL WDF520PADM7 Installed latch. Control board and bottom panel retainers. Tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Customer concerned about temps. Flapping noise in back. Found tag on plug cord hitting wall from condenser fan motor. Pushed unit in slightly to keep tag from hitting wall. Checked and found no open recalls. Temps checked good. Unit is working properly. Customer approves.
Kenneth M.
DRYER WHIRLPOOL MEDC465HW0 Found unit heating as should. Checked venting going thorough house. Unit checked good. Instructed customer on loading techniques for dryer and how sensor dry works. Customer agrees on functions. Venting checked good. No recalls. Insured tight connections at the power power cord.
Joe M.
UPRIGHT / CHEST WHIRLPOOL WZF34X18DW03 Unit will not power on. On inspection found unit will not power on due to a relay being disconnected from the compressor. After replacing relay unit began to function as designed.
George Y.
REFRIGERATOR FRIGIDAIRE FFHT2032TP2 Having trouble ordering defrost timer phil to order part fan already order.; ordrng 1 242077702 (motor)
Jim S.
REFRIGERATOR WHIRLPOOL WRS312SNHB00 Replace compressor. Removed and replaced 5.3 ounces of R134 unit tested OK
Jim S.
REFRIGERATOR WHIRLPOOL ED5KVEXVQ01 Installed new ice door kit and bracket
Ethan S.
ROOM AIR CONDITI FRIGIDAIRE FAM157S1A 82779537 customer stated unit was running fine and cooling properly only issue was when they would turn it off they would find that the compressor would keep running contacted Frigidaire check told me to order sensors user and main boards needing to reschedule; ordrng 1 5304471276 (sensor) and 1 5304471383 (sensor) and 1 5304472569 (front panel kit) and 1 5304472570 (pc board) and 1 5304472571 (pc board)
Jim S.
DISHWASHER KITCHEN AID KDTE334GPS0 5-13-26-46-1The fault codes are related to the float switch being stuck open. The switch was open because it was stuck up in the overfill position. There were no objects causing this issue it was just stuck. I took the float and moved it up and down to break off the unshaven piece of the tube. Unittested ok
Jim S.
DISHWASHER KITCHENAID KDTE334GPS0 Replaced user interface and relay board. The dishwasher is leaning to the right because of a bad installation and the door hits the cabinet. Unit tested ok
James G.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Thermistor falling off ice maker Replaced ice maker
James G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced ice maker and air diffuser Cycled both upon installation Tested ok
James G.
MICROWAVE JENN-AIR JMC2430DP00 Replaced UI and retested Tested ok
Irvin F.
WASHER WHIRLPOOL WFW6620HC0 Cx says the washer is bouncing and not completing cycles. Found main issue is installers issue. SHIPPING BOLTS STILL IN PLACE. removed the shipping bolts. Cleared error code. ran unit thru test cycle. Completed all tasks. Issue was the shipping pins. All ops normal.
Irvin F.
DRYER WHIRLPOOL WED4815EW1 "Cx says loud noise during operation. Bad idler pulley, shaved roller. Installed repair kit. All sounds normal. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
Irvin F.
STACKED UNIT WHIRLPOOL WET4027HW0 "Cx says unit not working. Confirmed. Pulled unit out checked power. NO POWER. went to the breaker the power was off at breaker. Turned on ran diagnostics, passed. All ops normal."
David M.
DRYER GE GTD42EASJOWW Tested dryer found the blower wheel got against the housing making the motor to work harder more amps which is why it’s blowing.; ordrng 1 WE16X23857 (blower wheel) and 1 WE17X23856 (MOTOR) and 1 WE1X21975 (dryer fuse 3ab)
Irvin F.
WASHER WHIRLPOOL WTW5000DW1 "F8/E1- LONG FILL NO FILLcleared error code, ran test for operation of the units components. Found the valve hot is not opening. Replaced the valve test for operation passed. All ops normal."
Irvin F.
REFRIGERATOR WHIRLPOOL ET1PHKXPQ10 Checked the unit the ice maker is not cycling. Tried to bypass failed. Installed replacement IM. CYCLED and filled. All ops normal. WPW10715708; used 1 WPW10715708 (IM) from stock
David M.
LAUNDRY WHIRLPOOL WTW5000DW1 Tested washer gear-case is striped and also striped the tub. I did get a picture of pop.; ordrng 1 W10528947 (drive hub kit) and 1 W10752719 (basket) and 1 W11035751 (gearcase) and 6 WP8533953 (screw)s
Hector Z.
DISHWASHER KITCHENAID KDTE104ESS1 "Replaced: Main Control (W10854225), and Control Panel (W10903576). Tested ok."
George Y.
WASHER MAYTAG MVWX655DW1 Found washer bouncing around releveld retested check out ok complete. No dents or dings cause by tech.
George Y.
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Found refrigerator building condensation center top gasket not sealing reposition retested check out ok complete. No dents or dings cause by tech.
George Y.
DRYER AMANA NGD4655EW2 Found dryer squealing wen turning need to replace rollers installed rollers retested check out ok complete. No dents or dings cause by tech.
Darren A.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Replaced ice maker, ordered door seal.; ordrng 1 W10830274 (gasket-fip), used 1 WPW10300024 (ICEMAKER) from stock"
Ethan S.
DISHWASHER KITCHENAID KDTM354EBS3 Customer stated unit was not getting water valve and water valve clogged a clogged unit tested water is now entering unit jobs complete
Ethan S.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated unit would not dispense ice found motor to be bad replaced tested job complete
Ethan S.
REFRIGERATOR MAYTAG MFI2570FEZ06 Customer stated door handle is loose found door handle was loose tightened tested job complete
Erick S.
WASHER AMANA NTW4605EW Cycled unit and found unit it with stripped cam and shifter causing failure. Reaplced shifter and cam. Retested it and it passed all tests with no errors. Job complete
Erick S.
WASHER MAYTAG MVWC465HW1 "Cycled unit and found unit with fill error. Cycled unit through diagnostics and found cold valve not filling causing error. Accessed and found clogged water screen with sand causing error. Cleared all debri and re ran diagnostics and it passed all tests with no errors, job complete"
Erick S.
FREEZER WHIRLPOOL WRX735SDBM00 "Cycled unt and found cloggged rain causing failure with unit, cleared out debri and replaced drain. Defrosted all ice build up. Unit is no longer and cycling correctly, job complete"
Danny G.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Ref side is not cooling and not making ice Found ref side cover full of frost Need to order parts and rs call and unit has 300 software version Software needs update controls ; ordrng 1 W10830496 (air-tower) and 1 W10843055 (cntrl-elec) and 1 W10849460 (cntrl-elec) and 1 W11033168 (harns-wire) and 1 WPW10501260 (cover-evap)
Erick S.
WASHER MAYTAG MVWC565FW1 "Cycled unit and found unit with bad shifter causing it not to spin. Reaplced shifter and it passed diagnostics tests cycle with no errors, job com"
Erick S.
WASHER WHIRLPOOL WTW8900BC0 "Found u it making noise due bad rear roller. Replaced with new roller kit. Retested it with customer and it passed all tests with no errors, job complete ; used 1 4392067 (DRYER REPAIR KIT) from stock"
Erick S.
WASHER GE GTW460ASJW Cycled unit and found it with door latch error failure. Replaced latch. Retested it and unit now cycles and drains with no errors. Job complete
Enrique R.
WASHER BOSCH WAT28402UC/01 "Inspected Bosch front load washer . Customer concerns , not agitating/spinning . The motor belt came off from pulley . Installed the belt . Retested it on rinse/spin . Now all functions work as designed . No leaks ."
Andy H.
MICROWAVE KITCHENAID KBMS1454RBL0 Needs motor; ordrng 1 W10911403 (motor-turn)
Enrique R.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Inspected whirlpool refrigerator . Customer concerns , ice maker stopped working . Found shorted module . Installed new ice maker . All functions checked normal . No leaks ."
Enrique R.
FREEZER WHIRLPOOL WZF34X20DW01 "Inspected whirlpool freezer . freezer was not cooling . Found compressor start device was disconnected , therefore not cooling . Connected start device . Retested it . Now all functions work as designed . No leaks ."
Enrique R.
DRYER WHIRLPOOL WGD49STBW0 Found whirlpool dryer was making squeaky noise . Installed dryer repair kit . Retested it . All functions checked normal .
Andy H.
WASHER MAYTAG MVWB725BW0 Needs rotor had to brake it off; ordrng 1 280146 (rotor)
Andy H.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Needs valve; ordrng 1 W10786952 (valve) and 1 WPW10238100 (valve-inlt) and 1 WPW10279866 (valve-inlt)
Andrew P.
ELECTRIC RANGE WHIRLPOOL WFE510S0HB0 Front glass is cracked. Door liner is also bent and trim pieces are broken. ; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door) and 1 W10894130 (glass-door) and 1 WP9761344 (liner-door) and 1 WPW10310922 (trim-vent)
David M.
WASHER FRIGIDAIRE FFLE3911QW0 Tested washer the noise was debut inside washer. Is working properly
David M.
REFRIGERATOR FRIGIDAIRE FFHT1814TW0 Replaced control box frigid is working properly
Darren A.
DRYER MAYTAG MGDX655DW2 "Vent partially restricted, customer cleared and unit is heating normally."
Alejandro C.
REFRIGERATOR MAYTAG MFX2876DRE00 "Found unit not cool normal freezer and refrigerator and condenser fan motor running normal compressor not running normal,order compressor and dryer 2 jobs count ; ordrng 1 8201675 (compressor) and 1 WPW10143759 (dryer)"
Darren A.
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Replaced start components and rear cover, checks out good."
Darren A.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Needs ice maker update kit, installed ice maker kit and cycle started.; used 1 W10882923 (ICEMAKER) from stock"
Darren A.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Reinstalled ice chute to ice container seal.
Danny G.
DISHWASHER KITCHEN AID KDTM354ESS3 Kickplate is not installed and leaking water Found valve not tighten all the way Tighten connections and no more leaks Reinstall kick plate Ran a self test cycle and unit completed with no leaks and no issues Unit is working properly
Danny G.
REFRIGERATOR WHIRLPOOL KRFC302ESS00 Door handle is loose Reinstall door handle Doors are opening and closing properly Advised client to allow 24hrs for unit to reach proper temp Unit is working properly
Danny G.
WASHER KITCHEN AID KUDC10IXSS7
Danny G.
DISHWASHER KITCHEN AID KDTE254EWH1 Unit is not drying the dishes Found loose connection to heater Reinstall connector to heater. Ran a self test cycle and unit is working and heating properly Advised client to run hot water at sink 1st and also to use jet dry at all times Unit is working properly
Danny G.
REFRIGERATOR WHIRLPOOL WRT311FZDW Door is not sealing properly Found door not closing and sealing properly Used heat gun to soften up the gaskets Used a spacer on bottom hingeDoors are now closing and sealing properly Advised client to allow 24hrs for unit to reach proper temp Unit is work properly
Danny G.
DISHWASHER KITCHENAID KDTE204GPS0 Not washing the dishes Found faulty motor and sensor Replaced and install new sump and sensor Reinstall dishwasher Ran a self test cycle and unit completed with no leaks and no issues Unit is working properly
Chris M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Customers issue is that they were experiencing some sort of buzzing sound coming from behind refrigerator. Upon arrival I could not hear any noise that was out of the norm. I toggled compressor on and off condenser fan checked control board relays to make sure nothing was burnt. Everything tested good and checks out good. Informed customer to record noise for me if it comes back. Job completed
Chris M.
RANGE - ELECTRIC WHIRLPOOL WFE770H0FZ2 Customers issue was that they had a loose ground connection at the unit corrected issue all functions tested good. Job completed
Andy H.
WASHER WHIRLPOOL WTW4816FW2 "Not going to spin, found control not working, replaced control and tested unit working properly"
Andy H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 Called techline advice to advice to raise freezer door. Tested unit working properly advise customer if I don’t see moisture we would have to charge for a trip next time. Customer refused to sign. Called trade partners SR#7721583200. Auth # WL7H000FL1 for trip
Andy H.
REFRIGERATOR KITCHENAID KBFN502ESS02 "Lights not turning on, replaced lights left top and right middle and freezer and control board per techline tested unit working properly"
Alejandro C.
REFRIGERATOR WHIRLPOOL WRF989SDAM03 "Found unit not making ice evaporator fan motor running normal, replace water valves unit work normal,office approved repair not collect money"
William L.
WASHER MAYTAG MVWC565FW0 "Replaced main control, ran calibration cycle ran self diagnostics, unit operating as designed"
William L.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Replaced left FF door, auger plate & screws, tested dispenser functions"
William L.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Reseated plug under sink, checked Power connections at unit,ran diagnostic cycle tested ok, unit operating as designed."
William L.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "F5E1, Ran diagnostics cycle dryer tested ok, instructed on water te MPs & rinse aid usage, unit operating as designed."
William L.
WASHER MAYTAG MHW3505FW1 "F5E3, latch not sensing door closed, ordered door latch for unit.; ordrng 1 WPW10443885 (door lock)"
Tyler F.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Customer stated that she is getting condensation in the refer and freezer. Found cabinets have a lot of gaps. Silicone entire cabinet. Tested all works good at this time.
Tyler F.
WASHER MAYTAG MHW7000XG2 Customer stated that the unit is leaking. Found dispenser is overflowing due to powder build up. Cleaned out and tested all works good at this time.
Tyler F.
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer stated that the unit is not cooling. Found frozen evaporator in the refer compartment . Removed and replaced cover and thermistor tested all works good at this time.
Tyler F.
WASHER WHIRLPOOL WTW8500DC5 Customer stated that the washer is giving an error code F3E2 for fill valve. Removed and replaced fill valve tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer stated that the refer is freezing everything. Found diffuser is stuck open. Ordering diffuser in stock.; ordrng 1 W11317276 (diffuser)
Tyler F.
DRYER WHIRLPOOL WGD7500GC0 Customer stated that the dryer door kept popping open. Found loose catch. Fixed and tested all works good at this time.
Tyler F.
WASHER MAYTAG MVWC565FW1 Customer stated that the unit takes too long to wash. Found error code for long fill. Drain hose is laying on the ground. Customer will move drain hose to at least 39 inches to create air gap so 7nit does not siphon. All works good at this time.
Tyler F.
DRYER AMANA NGD4655EW2 "Customer stated that the seal was sticking out. Upon inspection, found the seal tucked under the drum. Fixed seal and tested all works good at this time."
Tyler F.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Customer stated that water filter housing is leaking. Rod was out and said it was the filter not installed properly. Per service pointer filter housing needs to be replaced. Recall on RO please give back to RO.; ordrng 1 W11194438 (housing)
Tyler F.
WASHER MAYTAG MVWB865GC0 Customer stated that the unit is not washing and finishing. Found error code for fill valve temp fault and spin temp fault. Ordering valve in stock.; ordrng 1 W11165546 (valve)
Tyler F.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer stated that the ice maker tray broke off. Ordering ice maker and cover in stock.; ordrng 1 W10873791 (icemaker) and 1 W11126296 (cover-frnt)
Tyler F.
LAUNDRY MAYTAG MVWB865GW0 "Customer stated that the unit is not cleaning the clothes. Checked unit for error codes, no codes. Calibrated unit and tested all works to specs at this time. Instructed customer on how to load machine and cycle selection."
Tyler F.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Customer stated the unit made noise then it now started to show power outage. Found failed bi metal shorted fan motor. Ordering fan motor in stock.; ordrng 1 W11109595 (motor-evap)
Tyler F.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Customer stated that the refer stopped cooling again. Found damper is open but no air flow. Fan is moving in freezer may have block duct. Removed and replaced fan and damper tested all works good at this time.
Tyler F.
OVEN WHIRLPOOL GW399LXUB06 Customer stated that the interface is not working. Found keys are not responding. Ordering interface in stock.; ordrng 1 WPW10207933 (swtch-memb)
Tyler F.
LAUNDRY MAYTAG MVWB765FW0 Customer stated that a pillow case got stuck in the agitator. Removed agitator and removed pillow case. Reinstalled agitator and tested all works good at this time.
Tyler F.
DRYER WHIRLPOOL WGD7500GW0 Customer stated that the unit is not heating. Ordering igniter in stock. Customer will not be home but we can go through the gate.; ordrng 1 279311 (ignitor kit & bracke)
Tyler F.
WASHER WHIRLPOOL WFW9150WW01 Removed and replaced bellow. Tested all works good at this time.
Tyler F.
OVEN WHIRLPOOL GBD307PRY01 Customer stated that they were doing a self clean and the cleaners shut off the breaker now the unit will not come back on. Quoted the customer to repair. When I return I will try the in line fuse first to make sure the main control comes back on.; ordrng 1 WP4451042 (fuse-thrml) and 1 WP9759242 (thrmst-fix)
Tom R.
REFRIGERATOR WHIRLPOOL WRS315SNHW00 "Found unit cooling, FC functioning nominally. Order Damper Door.Diffuser - (W11216945); ordrng 1 W11216945 (DIFFUSER)"
Steven W.
RANGE HOOD KITCHEN AID KVUB600DSS3 "Tested range hood. Blower won’t run. Found blower connector not all the way in. Reinstalled blower connector. Blower, lights are working properly at this time. Complete."
Tom R.
OVEN FRIGIDAIRE FFGH3054USA "Found unit omitting smell, customer states that installation team did not “burn” shipping coating. Tech “burned” oven compartment, smell no longer coming from oven. Customer states a loud humming noise, ran unit, Cooling Fan causing excessive vibrations in unit, order Cooling Fan. No signal at customer location, reschedule customer on part and time availability.Cooling Fan - (5304514166); ordrng 1 5304514166 (FAN ASSEMBLY)"
Steven W.
DISHWASHER KITCHENAID KDTE254ESS2 "Unit not powering up. Found black wire terminal not into connector all the way( control ). Reinserted terminal into connector. Fills, washes, drains, rinses, & dries properly. Instructed on proper loading. Complete."
Timothy J.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Noted that now the RC led is now working the FC LED flickers. Unit needs this LED and the base it attaches too as well. Left LED CKT disconnected from 120vac I put to avoid damaging the new driver LED.; rqstng P&A on 1 W10417930 (harness dispenser) and 1 WPW10515057 (light)
Steven W.
COOKTOP JENN-AIR JGC1536ADS15 Replaced RF orifice holder/ ignitor. All burners are lighting/ working properly at this time. Advised customer NOT to use fan( except vent hood ) when using cooktop. Complete.
Steven W.
WARMING DRAWER KITCHEN AID KEWD105HSS06 Element is ok. Replaced thermal cut- off . Unit is heating properly at this time.Labor is 100.00- 73.33( returning element ). Complete.
Rod H.
DRYER MAYTAG MGDC465HW0 Won’t dry clothesConfirmed Exhaust tubing was crushed exhaust tubing at instaiiation.Avoidance to this condition is not indicated in any operators guide. Consumer would not have known how to remedy unless a tech came out.Consumer to reroute and secure tube through wall.
Rod H.
REFRIGERATOR WHIRLPOOL WRT519SZDW02 Claims same issue as last 4 visits.Sealed system was not an issue as it was repaired last visit. Found fan blade worked off shaft and reinstalled with proper clearance in freezer.
Steven W.
WASHER WHIRLPOOL WTW5000DW1 Replaced lid strike. New latch is defective ( unable to close lid ). Reorder latch. EST 406.97 if control is needed.; ordrng 2 W11307244 (LATCH)s
Rod H.
REFRIGERATOR WHIRLPOOL WRS571C1DM02 "Returned to replace defective ordered part. Replaced with no issues.7/1/19 11:02: RO there 7/1 MON, 10:40 to 10:58, Noise from left upper ventConfirmed Damper air control sticking open at times causing wide open air flow when minimal is needed.Ordering defuser. ; ordrng 1 W11164593 (diffuser)"
Rod H.
WASHER MAYTAG MVWB835DW1 Sounds like ball bearings and LF ERROR DISPLAYEDConfirmed Gear case bearings worn out.Ordering gearcase assembly.Also found water valve not allowing water to enter machine.Need ; rqstng P&A on 1 W10811956 (GEARCASE) and 1 W11165546 (valve)
Rod H.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Icemaker doesn’t produceConfirmed Freezer drawer was not closing Adjusted drawer and now seems as designed
Rod H.
RESIDENTIAL REFR WHIRLPOOL WRS325FDAW04 Icemaker harvest arm broken and interior lighting does not come on fully illuminated. Ording led modules and icemaker.; ordrng 1 WPW10300022 (icemaker) and 2 WPW10515057 (light)s and 1 WPW10515058 (light)
Rod H.
DISHWASHER WHIRLPOOL WDF520PADW7 "returned to replaced defective pump/motor assembly with no lks no washability issues7/5/19 12:05: RO there 7/5 FRI, 11:44 to 11:57, Won’t wash dishesConfirmed Wash motor removing voltage but not going through motor windingsOrdering main wash motor.; ordrng 1 W11025157 (pump&motor)"
Rod H.
WASHER MAYTAG MVWB865GC0 Stored error codes exist pointing to issues with long fill siphoning pressure sensing and control mismatch.Confirmed and ordering control and water valve.; rqstng P&A on 1 W11162440 (cntrl-elec) and 1 W11165546 (valve)
Raymond D.
M/W OTR WHIRLPOOL WMH53520CS6 "upon arrival cx states unit caught a Potato sack on fire. Cx used the potato functi9ns which senses moisture, the sack prevents moisture from leaving cooking for too long causing a thermal event. Cx needs to refer to use and care for proper functions of unit. Documented tech line Kurt SR 7725334358 and safety Teresa SR 7725316424. Unit functions as designed otherwise."
Rod H.
WASHER WHIRLPOOL WTW57ESVW1 "Agitates and fills at the same time.Confirmed Gearcase noise, timer has loud clicking and clutch slipping. Filling issue related to voltage feed at level switch............. Shorted.Ordering gearcase clutch timer and water lvl sensor ; rqstng P&A on 1 285761 (clutch sub 285785) and 1 3360629 (gear case) and 1 WPW10248240 (switch-sen)"
Raymond D.
N/A N/A WFW70HEBW1 Replace control Bello and doorlatch tested unit unit functions as designed.
Rod H.
RESIDENTIAL REFR WHIRLPOOL WRX735SDBM00 Leaking from top of productConfirmed Leaking at icemaker feed tubeOrdering fill tube for icemaker; ordrng 1 67006317 (tube-water)
Raymond D.
WASHER AMANA NTW4516FW3 "Upon arrival cx states unit will fill with water after closing lid, also unit agitates intermittently when filling with water. This is all normal designed. Instructed cx on proper use and care of 7nit. Unit functions as designed."
Raymond D.
DRYER MAYTAG MGDX655DW2 "Upon arrival timer not advancing, replaced timer and tested, unit functi9ns as designed."
Raymond D.
FREEZER WHIRLPOOL WRS325FDAM1 Upon arrival FC led burnt out. Replaced led and tested unit functions as designed.
Raymond D.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Upon arrival water leaking from evap area into RC. Found clogged drain tube. Cleared drain tube and tested, unit functi9ns as designed."
Raymond D.
REFRIGERATOR WHIRLPOOL WRF560SEHW00 "Upon arrival cx states right crisper drawer not closing. Found the shelve was push toward the back of wall. This is normal by design. Pulled shelve forward to engage stops and tested, unit functions as designed."
Raymond D.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Upon arrival unit not making ice, found broken wires on lower harness by door hinge. Needs door. Make 2 call count.; rqstng P&A on 1 LW11038922 (dor-fip)"
Randy C.
REFIRGERATOR WHIRLPOOL WRX735SDHV01 Removed and replaced door now working as designed
Raymond D.
FREEZER KITCHENAID KRMF706ESS01 Upon arrival brackets drooping. Causing FC to ice over. Needs bracket; ordrng 1 W10625069 (bracket) and 1 W10625070 (bracket)
Raymond D.
REFRIGERATOR KITCHENAID KRMF706ESS01 Upon arrival IM lost home position. Tested and found ice maker not cycling. Also found shorted UI and main control with burn marks. Needs controls and ice maker.; rqstng P&A on 1 W10894103 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)
Randy C.
WASHER WHIRLPOOL WFW85HEFW1 Removed and replaced control now working as designed
Randy C.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Cx not available am. C9ming back later ; saved tckt
Randy C.
RANGE KITCHENAID KFGG500EBS2 Removed and replaced harness spark module igniters and tested now working as designed.
Randy C.
DRYER WHIRLPOOL WGD4850BW0 Found dryer not drying. Found the coil valves working now and vent is cleared. Cx says sometimes won’t heat back up possible coils. Part # 279834 105 labor 22.65 for part plus tax Quoting for 244.65 for job including service call. Cx declined today collecting service call only. $115.00 via check #1500
Randy C.
RANGE WHIRLPOOL KODE500ESS04 #9362 gate code. Found not powering on found power to unit. Removed and replaced fuse. Now working as designed cx approves.
Randy C.
WASHER MAYTAG MVWC565FW1 Found leaking soap needs new agitator and dispenser scheduled for Tuesday am ; ordrng 1 W11161960 (AGITATOR ) and 1 W11205050 (DISPENSER)
Randy C.
OVEN JENN-AIR JMW3430WS01 "Removed old element found that this is actually the broiler. Wrong part. Called techline verified the element is working as designed. Found controls reading improper temps per tech line needs new boards. Quoting for repair for control (WPW10292566) 286.78 plus tax plus User interface W10323052 $2,250.38 plus taxPlus labor 185 total $2722.16. See if cx wants to go through with repair or get s new unit. ; ordrng 1 WPW10292566 (cntrl-elec) and 1 WPW10292566 (cntrl-elec)"
Randy C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Found switches not working removed and replaced freezer and fridge switch. Now working as designed
Randy C.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Cx not available am. C9ming back later ; saved tckt
Randy C.
REFIRGERATOR WHIRLPOOL WRX735SDHV01 Found handle came loose missing tightening hole needs new handle cx scheduled for Tuesday. ; ordrng 1 W11125509 (handle)
Patrick C.
WASHER MAYTAG MVWB835DC3 Washplate stuck. Need to order ; ordrng 1 W10902814 (washplate)
Patrick C.
OVEN KITCHENAID KOCE507ESS07 Found the unit no heat on any cycle of the oven. Checked power to the element and there wasn’t any. No pre ordered parts. Ordering control and thermostat; ordrng 1 W11179310 (cntrl-elec) and 1 WP4449751 (thrmst-fix)
Patrick C.
DISHWASHER WHIRLPOOL WDF520PADM7 Found the unit not turning on. Checked out and their is proper power to unit. Checked connections and the power molex was loose. Reinstalled and secured. Tested unit. All ops checked good
Patrick C.
REFRIGERATOR WHIRLPOOL WRF739SDAM13 Found the unit having cooling issu3s. The freezer evaporator is over frosted. Found open bimetal needs new fan assembly ; ordrng 1 WPW10514110 (motor evaporator)
Patrick C.
WASHER MAYTAG MHW8200FW0 Removed and replaced dispenser. Tested unit. All ops checked good
Patrick C.
REFRIGERATOR AMANA AFI2539ERM02 Found the unit icing up in the freezer. Ch3dk3d out and found the light switch not moving. The door is deformed. Customer abuse not suspected. Needs door. Customer to pay for bin 33.24 ; ordrng 1 12977863SQ (dor-fip ms) and 1 WPW10212139 (bin-cntlvr)
Michael M.
COOK TOP WHIRLPOOL WCG97US6HS00 Removed burner knob and used precision screw driver to adjust burner flames down. Cx is now happy unit ops as designed job complete
Michael M.
DISHWASHER WHIRLPOOL WDT780SAEM1 Cx states DW is not drying. Everything else works fineF7E1-heat disabledF5E1- Door switch stuck open cleared faults and ran unit through rapid advance test. Pulled 7.6 Amp from Blue/Red tracer heater wire. Found cx needs to purge hot water line before starting unit. Unit ops as designed and heater is now working. Job complete
Michael M.
ICEMAKER WHIRLPOOL WRF555SDFZ02 Cx states unit only dispenses a few cubes of ice at a time and has to repeatedly re negate the ice dispenser pad allowing single cubes to eject.Tech found ice bin full of ice. Removed ice and found ice build up in head of ice bin causing the teeth to be come jammed. Removed ice build up and retested with cubes. Ops are now as designed. Showed cx issue and instructed on how to remove ice build up for future occurrences as Cx uses a lot of crushed ice.Unit ops are normal and Cx is happy job complete
Michael M.
RESIDENTIAL REFR KITCHEN AID KRFC300ESS01 Moved unit forward and removed water fill tube WPW10137519And installed new. Found ice build up in fill tubeInstalled speed clip on poly line WPW10137519Jumped pins T&H and ice maker harvested and filled. Visually confirmed poly line is no longer leaking behind unit. Alps are normal job complete
Michael M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Cx states unit not level and water coming from unit is not cold enough.Tech found unit was not level and Cx has improper air flow due to sodas and large bulky items placed on top shelf. Took quick picAdvised cx to move products around and instructed how air flows around in unit.Found water is at 57° temp checked with thermal probe.Adjusted units temps from 40° to 37° and freezer to 0°Advised cx wait 24 hours for operating temps to level outl unit ops as designed job complete
Michael M.
WASHER MAYTAG MHW5630HW0 Cx states unit is leaking. Doesn’t know from whereThis is a stacked set of units.Tech noticed large amount of pet hair all through out washer and clogging bellow drain. Shows evidence of running down front of unit.Unit needs to be cleaned and maintainedFound lip of bellow has small tear took quick pic Ordering bellow W11314648Return 7/16/19 8-12 requested; ordrng 1 W11314648 (bellow)
Leon M.
RESIDENTIAL REFR KITCHEN AID KRSC503ESS Cx complaint that unit is not making a ice.After running diagnostic check find that ice bucket is not sitting properly and ice buildup around auger motor.Removed ice bucket and auger motor and melt the ice.After running diagnostic check unit working properly as designed.
Leon M.
REFRIGERATOR KITCHENAID KBSD602ESS01 Previous time I replaced module bulb in freezer section.This time unit doesn’t have a light in fridge section.Replaced module bulb.After running diagnostic check unit working properly as designed.
Michael M.
OVEN WHIRLPOOL WEGA25H0HZ0 Cx states UI will allow user inputs but once a selection is made an appliance manager board fault displays.Ordering stainless UI console W11291194And appliance manager board W11205353 These parts are PSP and Cx is currently having kitchen remodeled.Office will need to contact cx when parts are available to schedule return visit.; ordrng 1 W11205353 (cntrl-elec) and 1 W11291194 (console)
Leon M.
COOKTOP WHIRLPOOL G7CE3635XS01 Cx complaint that cooktop glass is broken.Cx has ordered the part.Cooktop glass is sealed and foamed to the countertop.Big job pull all silicon and black torchQuote for this job SC. $115.00 Labor $335.00 Parts. $35.00 Total $ 485.00Cx provides the cooktop.Cx is aware that no warranty on his provided part.Cx payed just SC $115.00Cx needs time to make decision.
Leon M.
WASHER WHIRLPOOL WTW5800BW0 Replaced drive pulley and actuator.After running diagnostic check unit working properly as designed.
Leon M.
RESIDENTIAL REFR WHIRLPOOL WRS588FIHV00 Replaced freezer door gasket and thermistor.After running diagnostic check unit working properly as designed.
Leon M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced all pre-id parts.After running diagnostic check unit working properly as designed.
Jose H.
REFRIGERATOR KITCHENAID KSSC42FMS02 Cancel call
Jose H.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Needs compressor stop working need time to install ; ordrng 1 W10309988 (compressor) and 1 WPW10151374 (air damper)
Jose H.
REFRIGERATOR AMANA MRT118FFFM01 Installed compressor complete call
Jose H.
REFRIGERATOR WHIRLPOOL KRFC704FSS00 Refrigerator stop randomly reschedule for board; ordrng 1 W11131873 (cntrl-elec) and 1 W11333076 (BOARD)
Jonathan C.
WASHER WHIRLPOOL WTW7500GC0 Installed lid tested working to spec
Jonathan C.
WASHER MAYTAG MVWB835DC3 Installed control per tech tested working to spec
Jonathan C.
WASHER MAYTAG MVWC565FW0 Found unit vibrating needs suspension ; ordrng 1 W11130362 (suspension)
Jonathan C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Tested found ice cube jammed cleared tested ICEMAKER cycles working to spec
Jonathan C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found ICEMAKER off tested working to start
Jonathan C.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed adjusters tested working to spec
Jonathan C.
DRYER MAYTAG MGDB765FW0 Found valve not opening; ordrng 1 280119 (gas burner)
Jonathan C.
REFRIGERATOR FRIGIDAIRE FFHT1514TW3 Installed compressor vacuumed and charged system working to spec
Jonathan C.
REFRIGERATOR FRIGIDAIRE FFHT2032TP2 Found start dev bad replaced tested working to spec ; used 1 241941005 (START DEV) from stock
Jonathan C.
LAUNDRY MAYTAG MVWX655DW1 Found valve not opening all the way replaced tested working to spec
Jonathan C.
DRYER MAYTAG MEDB765FC0 Installed catch tested working to spec
Jonathan C.
RANGE WHIRLPOOL WEG745H0FS0 Needs harness ; ordrng 1 W11025616 (harns-wire)
Jonathan C.
REFRIGERATOR FRIGIDAIRE FFHT1814TW0 Found evap motor bad replaced tested working to spec ; used 1 242219204 (EVAP MOTOR ) from stock
Jonathan C.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Needs to r/s unit still in place
Jonathan C.
REFRIGERATOR FRIGIDAIRE FFHT1514TW3 Found control board not responding to tests replaced tested working to spec
Jonathan B.
WASHER MAYTAG MVWX655DW1 Found fault code of slow fill. Removed settlements from valve tested unit and is working properly
Jonathan B.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced defective evap motor. Tested unit and is working properly
Jonathan B.
WASHER WHIRLPOOL WTW4616FW2 Replaced defective actuator and latch tested unit and is working properly
Jonathan B.
REFRIGERATOR WHIRLPOOL WRT541SZDW00 Found freezer at 31 and won’t get colder; ordrng 1 W10866230 (thermostat) and 1 WPW10352689 (cntrl-elec) and 1 WPW10507886 (compressor)
Jonathan B.
REFRIGERATOR KITCHENAID KRFF707ESS01 Found ice buildup on evap defective thermistor and fan; ordrng 1 W11033168 (harns-wire)
Jim S.
REFRIGERATOR FRIGIDAIRE FFSS2614QS6A Ice maker motor was seized. Replaced ice maker. Unit tested ok
Jim S.
LAUNDRY MAYTAG MGDB765FW0 The smell comes and goes. There only two possibilities. Recommending the drum and burner tube; ordrng 1 W10545923 (drum) and 1 WPW10293765 (duct-air)