Near El Monte, CA 91733
Juan
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW8500DC0 "F5E3 Lid lock unlock error. Lid lock not working properly, it needs to be replaced. Lid assembly is damaged at left hinge. Lid and hinge will need to be replaced as well for proper function of new lid lock. Customer declines repair at this time."
Near Los Angeles, CA 91401
Leon
Job Details: 04/21/2020
OVEN WHIRLPOOL KEBC247KWH04 Cx states that unit is not working properly.After running diagnostic check find that unit has a bad control panel and control board.Unit is not responding for some buttons.Unit functioning partially.No lights ; ordrng 1 8302305 (electronic control) and 1 WP8302743 (swtch-memb)
Near Bakersfield, CA 93308
Patrick
Job Details: 04/21/2020
OVEN KITCHENAID KEMS378SSS04 Found the unit having error for communication issues. Needs new control f6e0 errror. ; ordrng 1 WPW10350780 (cntrl-elec)
Near Bakersfield, CA 93306
Patrick
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL GC5SHAXVB02 Not dispensing ice. The shaft popped out due to icing up. The flapper allowing air into ice bucket. 204.19 approved ; ordrng 1 WP2180353 (door-chute)
Near Escalon, CA 95320
William
Job Details: 04/21/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 "Replaced ice maker fill tube, cycled IM , ran IM fill test, ice maker operating as designed"
Near Tehachapi, CA 93561
Patrick
Job Details: 04/21/2020
OVEN KITCHENAID KOST100ESS03 Wave guide cover has burn marks. Wave guide looks ok. Unable to find parts. Pics in Sd quick pics ; rqstng P&A on 1 WAVEGUIDECOVERS
Near Apple Valley, CA 92307
Darren
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW5000DW2 "Stuck in drain, cleared code, recalibrated unit, cycle tested, no codes, checks out good."
Near Oak Park, CA 91377
Hector Zuleta
Job Details: 04/21/2020
MICROWAVE WHIRLPOOL KHMS2050SSS2 Customer cancel the call at the door.
Near Westlake Village, CA 91361
Hector Zuleta
Job Details: 04/21/2020
WASHER WHIRLPOOL WFW6620HW0 "Customer is concerned of washer getting out of balance as well having excessive vibrations. Removed rear panel and checked the unit founding the rear Right shock absorber loose at the base. Adjusted shock absorbent and ran a quick diagnostic test. Tested ok.Also I contacted the Tech Line (SR#7723636943) regarding Service Pointer (W11445524 - 27’’ Front Load Washer Excessive Shaking, Vibration and Relating Noises), and he recommended that if the Vibration issue doesn’t get solved to replace the Appliance Control Unit- ACU-(W11322905)"
Near Oxnard, CA 93030
Hector Zuleta
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Customer was concerned of refrigerator not producing ice, and door handle loose. I checked the unit and the Ice Maker Shut Off Arm was out of the socket in the Off position, also I found all the door handlers loose. Reconnected the Shut Off Arm into the Switch, and adjusted all the door handles. Tested ok."
Near Pomona, CA 91767
Jaime
Job Details: 04/21/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Found middle off. Removed the rack and reinstalled the spray arm. Checked ok; ordrng 1 WPW10340542 (manifold) and 1 WPW10498900 (spray arm)
Near Oxnard, CA 93033
Hector Zuleta
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM03 "Customer is concerned of Fresh Food Compartment not cooling. I checked the unit and I found an Iced Up Supply/Return air vent due to restricted drain hole (Iced Up), and melted Air Tower. Manually Defrosted drain hole and Air Vents. Also the Polyurethane Foam covering the Thermostat Bulb is damaged. Ordered parts and rescheduled.; ordrng 1 819043 (heat-probe) and 4 W10854527 (cover)s and 1 W11043022 (insulation) and 1 W11170274 (cover-evap) and 2 WP482338 (adhesive)s"
Near Los Angeles, CA 91331
Antonio
Job Details: 04/21/2020
WASHER MAYTAG MHW6630HW0 Replaced main control and door latch. Shows code F3E2. Loose wire connection. Connector distorted. Ordered harness assembly.; ordrng 1 W11038118 (harns-wire) and 1 W11314680 (harns-wire)
Near Turlock, CA 95382
Lance
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Tech line sr#7727631496Unit not making ice, customer experience full ice loss, leak from dispenser. Did water dispenser test and passed, no leak. -1df freezer, fridge 41df ok. Test#59 failed, ice box fan motor failure. Needs to re route with parts. ; ordrng 1 W11407678 (FAN ICE BOX)"
Near Littlerock, CA 93543
Jonathan
Job Details: 04/21/2020
OVEN WHIRLPOOL WFG320M0BW0 Found loose connection to control board. Tested unit and is working properly.
Near Tulare, CA 93274
Enrique
Job Details: 04/21/2020
DRYER WHIRLPOOL WGD4815EW1 "Inspected whirlpool dryer . Customer concerns , unit makes rattling noise . Installed dryer repair kit . Retested it , all functions tested normal .; used 1 4392065 (DRYER REPAIR KIT) from stock"
Near Castaic, CA 91384
Raymond
Job Details: 04/21/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Bruce SR 7727636890 per tech line prior S Code invalid per new service pointer. Need to contact cx with quote.; schdld next appmnt for 4/21 TUE !
Near San Bernardino, CA 92410
Rod
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW8040DW4 Won’t sin clothes and/or drain water soaked clothesWater valve problem code retrieved from stored conntrol memoryOrdered valve due to no complete circuit through solenoid.; ordrng 1 W11220230 (valve)
Near Glendora, CA 91740
Jaime
Job Details: 04/21/2020
WASHER WHIRLPOOL WFW92HEFW0 Unit has intermittent problems ordered harness; ordrng 1 W11033849 (harns-wire)
Near Somis, CA 93066
Aaron
Job Details: 04/21/2020
FREEZER WHIRLPOOL WSZ57L18DM03 "Customer received the unit with a bad door warped , the gasket is sagging and not sealing as a result to correct the issue needs a new door, ordered part ; ordrng 1 W10574476 (gasket-dor) and 1 W10746792 (dor-fmd)"
Near Beverly Hills, CA 90210
Isidore
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Found fresh food evaporator frozen over needs Fan scroll W11098695, thermistor W10316760 and evaporator cover WPW10387382, parts ordered; ordrng 1 W10316760 and 1 W11098695 and 1 WPW10387382 "
Near Atascadero, CA 93422
Tom
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW5000DW1 "Installed Gearcase and Hub, entered diagnostics tests, found squealing noise present. Visual inspection shows nothing rubbing or out of place, reorder Gearcase, and order Splutch and Belt./Gearcase - ; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt)"
Near Ontario, CA 91764
Stephen
Job Details: 04/21/2020
DRYER - GAS MAYTAG MGDX655DW2 "Tested dryer. Found heat shutting off too soon, drum seal folded over. Corrected drum seal. Needs cycling thermostat. ; ordrng 1 WP8318268 (THERMOSTAT )"
Near Visalia, CA 93291
Frank
Job Details: 04/21/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Upon arrival customer states that he was curious why the door wasn’t opening or closing So he removed door and dismantled the door And says the door hinges are malfunctioning Performed diagnostics Found he broken a lot of pieces I won’t be able to install parts ( hinges ) due too Door strap and trim is broken on each side of door metal bentWon’t be able to repair doorCalled dispatch They told me to call tech line / Partners And explain situation....Calling tech line support Spoke to Liam Explained situation About customer already dismantled door upon arrival and few parts are brokenWon’t be able repair door or install parts at this timeHe says technically just order parts and repairSr# 7727615621;1 W10761014 (trim-door) and 1 W10761018 (trim-door) and 1 W11379944 (STRAP,DOOR) and 1 WP9761344 (liner-door)"
Near Bakersfield, CA 93312
Erick
Job Details: 04/21/2020
OVEN KITCHEN AID KODE500ESS Spoke with Rick and informed of findings. Reach out to and was informed to replace new fan assembly with supports. Re ordering fan assembly for top oven. ; ordrng 1 W11245567 (blower)
Near Santa Clarita, CA 91387
Randy
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Found leaking refrigerant. Last technician failed to install UV drier. Cannot detect leak. Ordering evap n condenser and compressor. Cx okayed for Friday. ; ordrng 1 W10507884 (compressor) and 1 W11164117 (condenser) and 1 WP2188823 (evaporator)
Near Westlake Village, CA 91361
Joe
Job Details: 04/21/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced control and heater unit has no error codes and is functioning as designed. Job complete
Near Bakersfield, CA 93306
Patrick
Job Details: 04/21/2020
REFRIGERATOR KITCHENAID KRFC300EBS01 Removed and replaced door. Tested unit. All ops checked good
Near Los Angeles, CA 91316
Randy
Job Details: 04/21/2020
DISHWASHER KITCHEN AID KUDP02CRBS2 "Requesting double labor. Removed and replaced tub. Still won’t shut. 19.98 WP8562069 plus tax.Upon arrival unit was sticking out of cabinet. Won’t go in. Removed tub and installed old parts on new tub. Found multiple parts were missing needs more parts won’t shut seals gone, strike is gone and serials gone, seal to float switch gone. Water valve assembly not complete. Needs new water valve assembly Last visit stuff got taken by tech. Spoke with RS and he told me that I can s code missing parts. Unit is 13 years old... ; ordrng 1 W10864081 (gasket) and 1 WP8531743 (gasket) and 1 WP8562069 (baskt-ware) and 1 WP8574157 (strike) and 1 WPW10158389 (valve-inlt)"
Near Thousand Oaks, CA 91360
Aaron
Job Details: 04/21/2020
REFRIGERATOR AMANA ASD2575BRW01 "Customer canceled at the door"
Near Los Angeles, CA 91405
Randy
Job Details: 04/21/2020
RANGE WHIRLPOOL WFG525S0HV1 F1E0 f2E0 found faulty board. All other ops working normal heats up as designed. Stuck key on control board. Needs new control. ; ordrng 1 W11317846 (cntrl-elec)
Near Victorville, CA 92392
Cesar
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL GD5PHAXMS10 Replaced ice maker and valve tested good
Near Los Angeles, CA 91343
Randy
Job Details: 04/21/2020
REFRIGERATOR AMANA ASD2575BRS Found not dispensing. Replaced w motor auger still won’t dispense. Found bad control and door ice won’t initiate dispensing. Found door switch reads door closed but won’t dispense. Ordering parts set up for Tuesday ; ordrng 1 WPW10397946 (cntrl-elec) and 1 WPW10616141 (door-ice)
Near Victorville, CA 92394
Cesar
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Found evap drain frozen over attempted to clear it out, I was able to clear ice but water flow thru drain was insufficient. Inspected drain and found rubber tube thru cabinet has collapsed causing a restriction for water the water none repairable contacted tech line file # 7727617718"
Near Los Angeles, CA 91342
Randy
Job Details: 04/21/2020
RANGE WHIRLPOOL WFE320M0ES2 Ordering hinges. ; ordrng 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Adelanto, CA 92301
Cesar
Job Details: 04/21/2020
DRYER WHIRLPOOL WGD7500GC0 Replac d panel all checked good
Near Glendale, CA 91208
Leon
Job Details: 04/21/2020
KITCHEN KITCHENAID KDHE704DSS0 Replaced all selected parts.Unit still not working.Water leaking underneath from unit base it’s rusted all over on metalCalled Whirlpool Tech Line Support Spoke to TJExplained the situation he said tank tub base needs to be replaced ; ordrng 1 W10861608 (harns-wire) and 1 WPW10531320 (drain pump) and 1 WPW10681510 (tub-dishwr) and 1 WPW10705575 (sensor)
Near Los Angeles, CA 91352
Leon
Job Details: 04/21/2020
DRYER MAYTAG MGDB835DW3 Cx states that unit is not working properly Unit is not powering up Unit has damaged wiring from ; ordrng 1 W10622102 (console) and 1 W10777444 (harns-wire) and 1 W10793302 (cntrl-elec)
Near Kingsburg, CA 93631
Jonathan
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB01 Tested found customer not loading unit properly showed her the manual tested unit in diagnostics and all passed working to spec
Near Lindsay, CA 93247
Michael
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW5000DW1 "Removed and replaced main control W11116590Rebooted unit and ran auto service test. Unit fills, agitates, drains and spins as designed. All functions are normal and ops as designed job complete"
Near Burbank, CA 91506
Leon
Job Details: 04/21/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Cx didn’t defrost the unit.Rescheduling for tomorrow.Cx is aware to turn off the unit 24 hours prior ; schdld next appmnt for 4/18 SAT 3 pm
Near Los Angeles, CA 90077
Isidore
Job Details: 04/21/2020
DRYER MAYTAG MGD8100DW0 "Removed top and front panels old belt, rollers and pulley. Installed new dryer kit per 4392067. Reinstalled panels and test dryer operation.Dryer working at this time"
Near Malibu, CA 90265
Joe
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW8800YC1 Replaced parts. Units hose had broke on instillation if new parts. Ordering hose unit also needs new suspension rods because these ones are rusted. Ordering parts.; ordrng 1 W10440786 (suspension) and 1 WP8182767 (hose)
Near Fresno, CA 93728
Irvin
Job Details: 04/21/2020
RANGE WHIRLPOOL WFG525S0HZ1 "Removed range from place installed the control and sensor. Installed unit into place. Powered and test unit, all ops normal."
Near Malibu, CA 90265
Joe
Job Details: 04/21/2020
WASHER AMANA NTW4516FW3 Units gearcase is leaking oil on all the other parts ordered causing them to fail. Ordering parts.; ordrng 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11255272 (gearcase) and 1 W11428524 (CAP)
Near Fresno, CA 93720
Timothy
Job Details: 04/21/2020
M/W OTR WHIRLPOOL WMH31017HZ4 Customer states he put his hand under the unit and did not feel much flow. Ran unit on low and found it holds a paper towel in place. Found the unit it set up for recirculating despite being ducted. Called WPTS. (7727616159) I was told that you loose flow when the unit is set to recirculating. And things being cooked on the front burners will have a harder time venting if not under the vent. Unit is operating as designed. Informed customer that the installer has to set up the unit correctly for it to vent outside. Showed customer in the installation instructions were this is addressed.
Near Madera, CA 93636
Timothy
Job Details: 04/21/2020
RANGE - GAS MAYTAG MGS8800FZ0 Installed the Infiniti on harness both igniters and the burners. Tested unit and found the gas valves still are not opening. Called WPTS(7727541498) and went over some tests. WPTS said they were going to PEX (product exchange) the unit.
Near Lompoc, CA 93436
James
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW8500DC5 Washplate not able to be removed from unit. Ordering replacement washplate and screw. Will break old washplate out and replace when parts arrive. ; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate)
Near Baldwin Park, CA 91706
Juan
Job Details: 04/21/2020
WASHER AMANA NTW4516FW3 "Splutch mechanism not engaging properly. Replaced drive pulley assy. checked ops, unit is no longer making noise."
Near Nipomo, CA 93444
James
Job Details: 04/21/2020
OVEN WHIRLPOOL WFG550S0HZ1 Unit has broken hinges not allowing door to close. Ordering new hinges. Will return when parts arrive. ; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Temple City, CA 91780
Juan
Job Details: 04/21/2020
DRYER MAYTAG MGDC465HW0 "Called ahead, asked customer to wash a load of towels before arrival. On arrival, put the towels to dry, observed burner cycling, after 25 minutes, called tech line, informed them the burner had been on for the last 25 minutes, without turning off. Informed them of the parts already replaced, they advised unit is working fine.Per tech line, instruct customer to stop dryer about 20 minutes into cycle, and fluff up the towels. Dryer runs about 20 degrees lower than the older versions. Thick towels take longer to dry. Any questions, to contact customer service. Unit is working fine SR# 7727617649 T.J."
Near Monrovia, CA 91016
Juan
Job Details: 04/21/2020
DRYER AMANA NGD7500VW2 "Broken belt, not activating motor switch. Unit has excessive lint accumulated inside posing a fire hazard. Provided customer with an estimate to replace belt and to clean interior. Advised customer unable to replace belt without cleaning interior, due to the fire hazard.Customer will replace the unit instead."
Near Los Angeles, CA 90022
Francisco
Job Details: 04/21/2020
WASHER MAYTAG MVWB765FW0 "Checked unit found error code f8 e1/ f0 e5/ f0 e2. Put unit into manual test mode cold water valve not working properly. Checked water supply it is ok. Removed and replaced inlet water valve and housing. Cleared codes, and tested ops unit now checks ok. Also educated cx on loading and detergent use."
Near Agoura Hills, CA 91301
Joe
Job Details: 04/21/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Units compressor is not is not functioning. Inverter board is supplying correct amount of power. Unit needs a compressor. sr7727617098
Near West Covina, CA 91791
Stephen
Job Details: 04/21/2020
REFRIGERATOR AMANA ABB2227DES Replaced jazz board. Programmed control. Unit is cooling properly at this time. Instructed customer to allow24 hours for temps to stabilize before loading food. Complete.
Near Salida, CA 95368
Lance
Job Details: 04/21/2020
WASHER WHIRLPOOL WFW9150WW01 "Needs work- customer concern loud on spin, bearing test failed, basket wobbly has complete bearing failure, and belt and pulley broken. Needs major overhaul, and 2 man assist to remove tub/basket assembly for repair, requested customer to provide adequate access for repair. ; ordrng 1 W11239040 (tub-outer) and 1 WP8540088C (pulley) and 1 WP8540101 (belt) and 1 WPW10202459 (basket) and 1 WPW10283361 (nut)"
Near Ontario, CA 91762
Stephen
Job Details: 04/21/2020
WASHER ROPER RTW4516FW1 "Ran diagnostics. Had f8e1 error code. Found no cold or hot water in manual function test. Found open cold solenoid, no hot water from faucet. Replaced water inlet valve. Fills(on cold only ), agitates, drains, rinses, and spins properly. Instructed customer to call plumber to repair hot water and to correct drain( drain hose sealed to standpipe). Complete."
Near Burbank, CA 91501
Rich
Job Details: 04/21/2020
COMPACTOR KITCHENAID KTTS505ESS0 SR7727617791. Replaced parts listed... operating as designed.
Near Merced, CA 95341
Kenneth
Job Details: 04/21/2020
REFRIGERATOR AMANA ART318FFDW03 Frosted evap. Ordrring control. High velocity fan blade. Rescheduled customer for wednesday. Instructed customer to unplug unit 24 hours before return visit. ; ordrng 1 WP2163777 (Blade) and 1 W11352623 (Control)
Near Bakersfield, CA 93306
Dane
Job Details: 04/21/2020
WASHER MAYTAG MVWB765FW0 "Removed and replaced the transmission, router, stater, clutch, and slider and tested unit. Unit functions normal now"
Near Bakersfield, CA 93307
Dane
Job Details: 04/21/2020
DRYER WHIRLPOOL MGDE400XW1 Removed and replaced motor and dryer repair kit and tested unit. Unit functions normal now
Near Bakersfield, CA 93307
Dane
Job Details: 04/21/2020
COOKTOP WHIRLPOOL WFE505W0HZ1 Cx had another servicer came out yesterday
Near Bakersfield, CA 93311
Dane
Job Details: 04/21/2020
WASHER KITCHEN AID KAWS750GQ1 Upon arrival the unit was not spinning and was very loud. Found the spin basket broken in half. Unit needs new spin basket. Customer declined estimate
Near Turlock, CA 95382
Kenneth
Job Details: 04/21/2020
WASHER WHIRLPOOL WFW5620HW0 Unit not doing anything. Found unit with a dead UI. Ordering new console. Reacheduled custimer for Munday 4-20-20; ordrng 1 W11319991 (UI)
Near Santa Clarita, CA 91354
Randy
Job Details: 04/21/2020
FREEZER WHIRLPOOL WZF34X18DW03 Concern-making noise found noise coming from copper tubes grinding on each other When cycling. Separated now doesn’t make noise . Now no more abnormal noise. Cx approves Job complete.
Near Porterville, CA 93257
Michael
Job Details: 04/21/2020
RANGE WHIRLPOOL WGG745S0FS02 "Cx states the console face is bubbling, the lower oven light flickers and the customer feels the upper oven will not heat the same or keep same temp between ovens.Found burnt out lower oven bulb installed new bulb 9008 Oven lights now work as designed.Entered diagnostics and found no faults stored.Started bake and broil and both upper and lower ovens are heating as designed. Cx is not giving appropriate amount of preheat time resulting in undercooking of food.Ordering new console membrane in black W10879583Return 4-22-20; ordrng 1 W10879583 (CONSOLE MEMBRANE )"
Near Agua Dulce, CA 91390
Randy
Job Details: 04/21/2020
DISHWASHER WHIRLPOOL JDTSS244GP0 Removed and replaced pump and motor and drain pump tested no leaks working as designed job complete
Near Lemoore, CA 93245
Enrique
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Inspected whirlpool refrigerator . Customer concerns , both compartments not cooling . All components work , no frost pattern . Seal system issue . ; ordrng 1 WPW10507886 (compressor)"
Near Los Angeles, CA 91352
Leon
Job Details: 04/21/2020
DISHWASHER KITCHENAID KDTE254ESS2 Replaced all selected parts.Unit working properly as designed
Near Visalia, CA 93291
Chase
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW8040DW4 "Lid not locking due to body damage, called into WPLTS spoke with Dustin. Cabinet, top, and lid need replaced. ; ordrng 1 W10677265 (CABINET ) and 1 W11097645 (TOP) and 1 W11101059 (LID)"
Near Santa Clarita, CA 91350
Raymond
Job Details: 04/21/2020
M/W OTR KITCHENAID KHMS155LSS4 "Replaced control panel and tested, unit functions as designed."
Near Camarillo, CA 93012
Joe
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced light module and unit began to function as designed. Job complete
Near Ripon, CA 95366
William
Job Details: 04/21/2020
WASHER MAYTAG MHW5500FW1 "F3E1, unit won’t pump out, removed debris from water pump trap, found water pump not pumping out water, ordered water pump for unit.; ordrng 1 WPW10605427 (pump-water)"
Near Santa Ynez, CA 93460
James
Job Details: 04/21/2020
REFRIGERATOR MAYTAG MSS25C4MGW00 Installed new ice door and tested unit. Ice door closing fully at this time. Job complete.
Near Fresno, CA 93720
Timothy
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRS970CIHZ00 "Found the lower portion of the FC is frozen but the upper portion was cool . Bread that has been in the unit since they got it about a week ago that is in the upper portion is not frozen. Items on the Lowe shelf and bins are frozen. Called WPTS (7727620271) because I found a good frost pattern on the evaporator, the thermistors check ok In diagnostics. The units defrost thermostat is closed and the unit goes into a forced defrost cycle. The fans are running in test 3. WPTS states the components that would cause this check ok so the board must not be processing correctly. WPTS feels the main board is the issue. ; ordrng 1 W11035841 (cntrl-elec)"
Near Los Angeles, CA 91331
Raymond
Job Details: 04/21/2020
DRYER WHIRLPOOL WGD8800YC3 " upon arrival unit squeals when in use, found rollers seized. Quoted for repair kit, cx approved. Installed repair kit and tested, unit functions as designed. "
Near Los Angeles, CA 91331
Raymond
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW4816FW2 Upon arrival cx states unit doesn’t lock and drain pump activated. Found unit had faulted for off balance. Showed cx how to clear control and instructed on proper use and care. Unit functions as designed.
Near Los Angeles, CA 91342
Raymond
Job Details: 04/21/2020
KITCHEN AMANA ADB1400AGS1 Upon arrival cx states unit fills with water from the filter. Found cx has restricted garbage disposal causing reverse siphon fill. Unit functions as designed.
Near Modesto, CA 95356
Lance
Job Details: 04/21/2020
WASHER MAYTAG MVWB835DW5 "Customer instruct on proper loading techniques as well as unit needs to be 6 inches from wall to run and operate smoothly. Unit has no errors stored, and passed test #52 calibration and auto test #51 ok. Unit is working as designed, advised customer on not overloading unit, and selecting deep water fill if needed."
Near Modesto, CA 95350
Lance
Job Details: 04/21/2020
DRYER WHIRLPOOL WGD4815EW2 "Tech line sr#7727616890 . Customer concern of very small faint of gas inside dryer when operating. Did soap and bubble test at inlet line to home gas, found leak between home/dryer gas line. Needs customer to contact PGE/ and to replace gas line properly. Whirlpool says customer responsible for purchase and installation of part as well as home gas lines."
Near Atwater, CA 95301
Kenneth
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Fridge door slamming open. Adjusted fridge to allow the doors to open and close better. And not slam either direction. Jnformed custimer that weight inside the door makes a difference as well. Customer aporoevs.
Near Atwater, CA 95301
Kenneth
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Found unit not making ice. Found ice maker off. And arm not into switch so custiner could not turn on or off the ice maker. Installed arm properly. Turned on ice maker and tested. Unit is now working properly.
Near Turlock, CA 95380
Kenneth
Job Details: 04/21/2020
WASHER MAYTAG MVWB855DC3 Unit not filling with water causing long fill error. Excessive run times. Water continuing to leak in. Changed water valve and tested unit. Unit is now working properly.
Near Bakersfield, CA 93305
Jim
Job Details: 04/21/2020
WASHER WHIRLPOOL WFW96HEAC0 "F5E2, F8E1. Leak at separating valve; ordrng 1 WPW10239942 (valve)"
Near Modesto, CA 95358
Cruz
Job Details: 04/21/2020
WASHER MAYTAG MVWX655DW0 "Fixed- installed all new parts (pump water, actuator, gearcase, wash plate ) calibrated and tested unit in a diagnostic test mode it completed filled, wash, drain, spin, locked & unlocked, unit is working as designed, cx ok repair."
Near Hanford, CA 93230
Frank
Job Details: 04/21/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 Called tech line Spoke to Chris Explained situation Refrigerator isn’t cooling as it should Refrigerator temperature is 42.5Freezer is -5 degreesWent through diagnostics together Found evaporator fan motor in fresh food section isn’t onWill order partSr#7727597211; ordrng 1 W11098695 (fan-scroll)
Near Turlock, CA 95382
Kenneth
Job Details: 04/21/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Wrong address. No voice-mail to get ahold of customer.
Near Hanford, CA 93230
Frank
Job Details: 04/21/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Customer stated No cool at allLast. Technician ordered compressor Performed diagnostics Every thing else works fans Compressor not hot No leaks detected Found no power too compressor Due too Orion box low voltage too power up compressor Harness wire needs to changed as well melted and burnt; ordrng 1 0056014 (control relay) and 1 W10792503 (emi-filter) and 1 W11336586 (ELECTRIC CONTROL ORION BOX )
Near Los Banos, CA 93635
Kenneth
Job Details: 04/21/2020
WASHER WHIRLPOOL MVWC565FW2 Customer concerned about water levels. Tested unit and found water leveks normal. Instructed custoner to use bulky sheets for max water fill. Customer apprives function
Near Corcoran, CA 93212
Enrique
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW4955HW1 "Inspected whirlpool washer . Customer concerns , not advancing wash cycles . Long fill error . Shorted valve . Installed new valve . Retested it . All functions tested normal . No leaks ."
Near Hanford, CA 93230
Enrique
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW5000DW2 "Inspected whirlpool washer . Customer concerns , unit not working . In diagnostics found latch fault . Installed latch , performed calibration . All functions tested normal . No leaks ."
Near Hanford, CA 93230
Enrique
Job Details: 04/21/2020
DRYER WHIRLPOOL WGD8000DW4 Installed central panel . All functions tested normal .
Near Tulare, CA 93274
Chase
Job Details: 04/21/2020
WASHER MAYTAG MVWB835DW2 "Cx concern that estimated time cycle would change upon cycle. Tested unit and unit passed through all cycles with no problems. Explained to cx that this is just an “estimated time” not an exact time cycle, that the cycles are based on sensors, different loading cycles, and how much is loaded. This machine is working by design. All ops testing normal. Job complete. "
Near Los Angeles, CA 91367
Danny
Job Details: 04/21/2020
REFRIGERATOR KITCHENAID KFCS22EVMS7 Unit is not cooling Found unit on but no compressor running Found faulty compressor Need to order complete sealed system ; ordrng 1 EVAPORATORWITHBRACKETS (EVAPORATOR WITH BRACKETS ) and 1 W10507884 (compressor)
Near Tulare, CA 93274
Chase
Job Details: 04/21/2020
LAUNDRY MAYTAG MGDB765FC0 Found a bad dryer repair kit when starting cycle loud screeching sound. Installed new dryer repair kit from truck stock. Tested. Unit now testing normal. Job complete.; used 1 4392067 (DRYER REPAIR KIT) from stock
Near Visalia, CA 93291
Chase
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW8500DC5 "Cx concerned with performance of machine, claiming her clothes are coming out dirty and soap residue is building up. Ran through diagnostics, received no error codes. Ran through test cycle and unit passed through all cycles and is working by design. All ops testing normal.Called into WPL to document situation. unit is working by designSR#7727616315"
Near Visalia, CA 93291
Chase
Job Details: 04/21/2020
WASHER MAYTAG MVWB765FW0 "F5E2, f5e3, F0e5, F5E2, receiving multiple lid lock error codes. Ran through diagnostics and lid would not lock. Replaced lid lock. Tested and calibrated. Unit now running through complete cycles and working by design. Job complete."
Near Visalia, CA 93291
Chase
Job Details: 04/21/2020
DISHWASHER KITCHENAID KDPE234GBS0 "2-1, found that the connection between the UI andthe control P1A connector was damaged. Repaired connector and re installed. Tested, and all ops are now testing out normal. Job complete."
Near Westlake Village, CA 91361
Hector Zuleta
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Customer is concerned of Fresh food compartment door gasket is falling down. I checked the unit and I damaged door gasket. Ordered gasket and rescheduled.; ordrng 2 W10917313 (gasket-dor)s
Near Visalia, CA 93291
Chase
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Customers concern that she wanted the wheels raised so that she can rub it back. Raise the wheels as high as they can go and refrigerator is now rolling back with no problems. Customer is unhappy with design of appliance.Explained to her that there is nothing that we can do to fix the design of the unit. Called in to WPL to document. Job complete.SR# 7727504336"