Fixed- found f5e2 latch failure- removed bad one and then installed new (latch) calibration test pass- auto test pass- no leaks- no errors- cx ok repair

Replaced harness. Found wire was damaged. Replaced and powered up. Everything started to work. Compressor is now working as designed. Evaporator started to get cold and start a frost pattern. 12 to 24 hours should be ready to go. Job completed

"Installed MCU , belt and harness. Ran tested , all passed . Working to manufacture specifications, Job complete"

Removed and replaced main control board. Ran diagnostics and tested. All OK

Replaced sump tested unit unit working as designed

Replaced ice maker tested unit unit worcking properly

Replaced ice maker and control Tested unit ice maker harvested and filled Job complete

Found loose screw in bottom of dryer causing noise re tightened screw tested unit unit working as designed

Fixed- installed new part (motor) calibration test pass- auto test pass- no leaks- no errors- cx ok repair

"Excessive frost build up in freezer cabinet,referred to service pointer W11685264S code S15330A and replaced old control board with new and updated one designed to keep freezer from frosting over,fridge now working properly."

Upon arrival inspected unit found Georges opening without any resistance and slamming down. Inspected hinges. Found hinges both disconnected from spring replaced hinges on both sides tested unit unit is not working as intended job complete

Upon arrival inspected unit found element support in microwave compartment broken replaced support. Unit is now working as intended. All operations are normal job complete.

Fixed- installed new part (harness) calibration test pass- auto test pass- no leaks- no errors- cx ok repair

"Right rail mount wheel was broken, replaced mount with new one. Unit is now working properly."

"Replaced hose and fuse large amounts of derbies. Replaced hose and tested unit. Unit functions as normal, no leaks."

Replaced shorted drain pump and replaced control for software up date. Uni passed all tests and is working perfectly design. Job completed

"Upon arrival, removed main power board and user interface after removing unit from wall replace it with new parts tested unit unit is now powering on and passing Altus microwave heated as intended. Also heated oven to 350° all operations are normal job complete."

Installed parts tested check out ok complete.

JB OUT 12/19/24Customer states since brand new unit will not power up control panel and will not start but drum light works when door is open. Upon arrival verified customers concern. Removed control panel found low-voltage wire from appliance control unit to the user interface unplugged. Plugged connect back into user interface test and operation verified control panel now powers up and accepts all commands. Tested and several cycles with customer verified dryer starts and heats And operates as designed. No charge to customer. No use. Job complete. NOTEFound dryer installed using thin foil ducting material. Instructed customer to replace thin foil ducting material with heavy metal ducting material as outline in the manufacturer supplied installation guide. Advise customer with thin foil ducting poses a potential risk for fire and loss of life. Ducting does not come with the dryer when purchased and is not covered under the warranty. It is imperative that the ducting be replaced with heavy metal ducting.

Replaced control tested good

"Unit was not communicating properly, replaced harness because drain pump line was cut. Drain out all of the water, and than tested unit out. Noticed that unit would not get off of drain mode. Stayed on for 20 min. Replaced main board, was able to calibrate and run diagnostics. Unit is now working properly."

Magnetron was removed and replaced. Unit is heating. Unit is working as intended.

"Not washing, repaired harness to float switch and tested unit three time on fill and wash no leaks working as designed."

Techline wanted to know how the unit is running after disconnecting the deli UI and the LED board after being almost a week disconnected. hooked deli ui up again and replaced led lights module board. Unit has not shut off from what customer knows. So far so good. Customer will keep eye on unit. Job completed tested functioning parts and all is working. Reset unit and this should be the fix. Job completed

"Found locked compressor rotor.Replaced compressor, pulled vacuum. Recharged 55g R600. Operating as designed."

Replaced drive hub gear case and agitator tested unit unit working as designed

Oven temperature was previously calibrated. Oven temperature is right on the spot. Open cycles as intended. Customer are changing temperature setting all the time thats throwing off oven sensor

Replaced refrigerator hinge and pin. Unit testing ok

"Checked unit found error code 4-3, wash motor not running, removed and replaced motor unit now working and no leaks or damage by tech."

"Found Evaporator frosted upon arrival, while disassembling unit started defrosting, control board is starting defrost late and causing Evap to frost over,previously replaced defrost heater and Evap harness, replaced control board.evap now defrosting and working as designed."

"After replaced the controller, capacitor and bezel, machine resumed to normal operation."

"No cooling, found small leak in line repaired leak and replaced drier recharged unit and tested unit working properly ; used 1 WpW10143759 (Drier) from stock"

Checked unit found ice maker not cycling. Removed and replaced ice maker u it now working properly.

"Baffle threading stripped and screw not holding it in place causing it to rattle while drum rotates,replaced baffle,dryer now working properly.; used 1 WP692490 (Baffle) from stock"

Replaced open defrost heater.

Replaced IM tested good

Upper sprayarm broken.install new spray arm.work ok.

Installed suspension and hub. Tested unit. Unit is working properly. Customer approves function at this time.

Replacing parts listed for temp correction. Unit is freezing in top shelf and second shelf of fresh food. Replaced both boards. Unit is not set were unit should now be at the right temp and not freeze. Job completed tested functioning

Replaced suspension tested unit unit worcking property

"Replaced control board, test unit and more water came in even during filling. Cx attested that unit works differently good. Cx to select deep fill and increase soil level to high before cycle. Complete"

"Replace cap. and motor, recalibrated and tested unit, unit runs as designed,Job complete."

Tested unit and found stuck float switch not activating. Removed any moisture and replaced float switch. Tested through diagnostics and unit functions as normal.Floor drain in bathroom backs up when either dishwasher or washing machine drains. Cx is getting plumber.

Replaced Gearcase and suspension Tested unit all functions working as designed Job complete

"Installed all new sealed system parts. Compressor, evaporator, heat, exchanger, and dryer. Recharged system with 3.5oz of R134A."

"Not draining, replaced lid switch and repaired harness at pump tested unit working properly"

"Installed and secured filter housing and dual water valve, primed filter unit is now dispensing water and operating as designed at this time of service, cx approved repair and service"

Diagnosed unit overfilling Darrin operation. Removed and replaced control and water valve. Reassembled and tested operation. All OK

"Ran diagnostics. No error codes found. Found drain hose banging on wall. Secured drain hose with zip ties. Load tested rinse & spin. Locks/ unlocks, fills, agitates, drains, rinses, and spins properly at this time. Normal sound/ vibration levels. Unit is working properly as designed. Complete."

"Not washing, found lid switch bad , replaced switch and tested unit working properly"

I heated the gasket and reshaped it to seal properly.

"Found that lead to units inlet valve had slightly backed out. Secured connection. Tested, unit no longer coded out for no/slow fill."

5594048199. Overload area codes in slow drain. Unverifiable issue drain pan was removed and replaced. Advise customer regarding the overloading error. Washer was leveled. Unit pass all test. Unit is working as intended.

Removed and replaced defective temp sensor. Calibrated unit up 10 degrees for an average of 350 degrees.

"Unit making a loud noise during use. Tested fans and found issue is rattling when back cover is on. No tubes touching. Just small rattle. Could only make is go away when cover is off, I added putty between cover and screws to reduce vibrations. Unit now sounds ok. If issue persists need techline. Might need 3 way valve insulation part number W11553819 Currently noise is normal. All ops working as designed"

"Upon arrival found unit with gasket ripped off in all doors. Replace the gasket on the unit. Retested the unit for any air gaps, and reform new gasket. Now unit is working properly. Job complete"

Long drain or no drain.install pump drain and adjusted drain hose to loop.test diagnostic cycle all work good.no codes

Cold water valve stuck closed and making noise. Replaced cold and hot water valves. Tested unit. Unit operating as designed. Job complete.

Cx complaint about a door error message. Installed new latch. All functions now working as designed.

"Broken belt, I installed new dryer repair kit, unit is now spinning properly as designed at this time of service leak, cx approved repair and service ; used 1 4392065 (Dryer repair kit) from stock"

Found dishwasher door slamming open found right door spring off position reposition retest ok complete.

"Slider pin on unit was out of place, reinstalled. Calibrated unit and ran diagnostics unit. Unit is now working properly"

Inspected unit as necessary. Unable to duplicate complaint at this time. No gas smell. Used flammable gas detector detect gas in unit. Detector read zero. No gas detected. Customer advise that gas company replaced gas line behind unit. Possibly where gas leak was coming from. Unit is working as designed

"Replaced control board, in doing so, noticed pressure switch hose end connecting to board was flared up, trimmed out damaged end, reconnected to board and it fits properly, ran auto test program to check all components working properly, unit runs as designed,Job complete."

"Unit wont take diagnostic procedure, proceeded to replace lid strike and locking latch, ran a quick wash cycle to test unit and it passed, unit runs as designed,Job complete."

Found customer stating unit functioning ok had some power issues but unit doing as design complete.

Found refrigerator freezer on convertible door set as refrigerator and lock removed unlock reset to freezer unit functioning as design.

Diagnosis of unit found failed water valves. Provided Cx with Bluebook est. Cx approved repairs.

Customer complaint not heating. Ran diagnostics. Found open heating element. Installed new heating element. Tested components out OKAY. Operating according to protocol designed.

Replaced timer for program Tested unit dryer is heating and tumbling per design Job complete

"JB OUT 12/19/24Customer states dryer in time. Dry cycle is not drying the clothes completely. Tested operation in timed verified. Burner operation is cycling as designed and is within the range, inspected behind dryer and found thin foil ducting material being used. Strongly urge custom replaced thin foil ducting with rigid ducting material to prevent potential fire. Thin foil should not be used per manufacture.Tested dryer operation and verify unit unit is cycling on and off correctly. Recommend customer reduce load size and dryer design. Verified unit is operating properly as designed. No parts used. No charge to customer. Job complete."

"JB OUT 12/19/24Customer states machine is running. It has water in it. Motor is running, but it is not cleaning the dishes. Upon arrival test the dishwasher verified water is entering dishwasher and wash motor is running. Further inspection found both upper and lower spray arms not turning. Removed both spray, arms and cleaned debris from each spray jet. Reinstall spray spray arms. Ran unity again verified spray arms are now turning and spraying however, water entering the dishwasher is far below the required 120°F minimum as required and listed in the manufacturers installation guide. Water is coming in around 50 to 55°F. Recommend the purchase use and installation of a point of use hot water heater set to 125°F to provide no less than the required 120°F . No Charge for todays visit. Job complete"

"Upon arrival found unit with grilled uneven causing the grease wasnt going down properly. Readjust the level on the right side. Retest the unit with water now is even, and working properly. Job complete."

"Found no issues with unit while running a drain and spin in AARONS. Could not run a full cycle, but the unit did not perform out of spec during testing."

"JB out 12/19/24Customer states dishwasher is not heating water and dishes are not drying at all by end cycle. Upon arrival found dishwasher newly installed. Tested dishwasher and found water being supplied through. The dishwasher is far below the required 120°F minimum as outlined in the supplied installation guide supplied by Whirlpool. water tested about 65°. Advise customer the distance of the water heater to the dishwasher. Will reduce the temperature of the water being supplied to the dishwasher from the water heater. Customer purchase and use a point of use hot water heater installed under the kitchen sink adjacent to the dishwasher and set to a minimum 125°F. This will ensure the dishwasher receives no less than 120°F as required. also recommend customer add liquid rinse aid to liquid rinse aid dispenser and always maintain that there is in the dispenser. This will help assist in drying. Customer plastic dishes and resin dishes. Do not hold the heat and will likely not drive very well. Once the water temperature has been corrected. Ceramic, glass and metal dishes and utensils will dry very nicely when the dishwasher is being supplied with 120°F Temperature. No parts needed or used. Dishwasher is less than 30 days old so there is no charge for the defect service vis it.JIB COMPLETE"

Check the washer door lock is busted continuously tries to lock and doesnt succeeded. Replace the door lock assembly tested operations. Unit is working as designed now at this time.

Found clip securing lid was ajar not slowing top to clip in. Fixed position of clip and secured top in properly. Units lid not longer protruding on right side.

"Found screw, securing rotor motor was backed all the way out. Found old screw and secured properly. Tested, unit no longer shaking or making unnatural noise when spinning. Also gave customer a few tips for what cycles to use when washing more absorbent materials. Had customer put closing in unit and showed them how to load it properly. Got clothes, wet and showed customer a baseline for what to expect when unit is spinning in terms of movement."

Unit was not heating upon arrival. Found that the purple wire connected to the heater assembly was burnt and disconnected. I fixed the connector with a new one and crimped it on to the wiring. Reassembled and tested. Unit is now heating as designed.

Found unit not heating due to bad thermal fuse. Replaced and tested. Unit is working properly. Customer approves function at this time.

"Unit does not make ice , checked operations unit ice bin is jammed with an ice chunk ,pulled bin removed ice chunk , and reset the system and turned on the icemaker which the customer did not know how to turn on unit cycled and will now make ice and dispense ice correct correctly"

8-4Confirmed water in float switch not allowing unit to advance. Removed float switch and found leak coming from hose. Fastened up and Re connected hose to sump . Unit is now running a complete cycle and working as designed.

Found washer not spinning found belt pop off reposition retest ok complete.

"Upon arrival found unit without dispenser water on making ice. Check the unit and found the problem is with the water, wasnt open by the water supply. Open the water valve. Check the unit and now start dispensing water, and cycling the ice maker. Job complete"

"Referred to technical service pointers # W11693378 and replaced timer as instructed,knob rotating as designed and dryer working properly.S Code: S15110; used 1 WP692490 (Timer) from stock"

"Fixed- found agitator had pop off from shaft, reattached, add Loctite to screw, agitator is now tight, and will not pop off- cx ok repair"

Found the file number is 7740559753. Found the unit has a f6e8 error code. The error is not on the tech sheet so I called tech line and got documentation done as well as a recommendation to repair the error. It is recommended replacing the main harness for the microwave portion. Harness is ordered and on back order. The office will be reaching out to the customer to reschedule when parts availability is clear. ; ordrng 1 W11555169 (Harness wire) and 1 W11578580 (Harness wire) and 1 W11325787 (Control electric microwave) and 1 W11568584 (Thermostat fixed)

"Upon arrival found unit producing ice back again. Customer stated the unit wasnt making ice and fan for the ice box, wasnt running. Check the unit and now temperatures are fine. This unit has an issue with control board, dont have the software version properly. This unit will need control kit and UI. Additional gaskets are damaged causing air gab, this unit will need both upper doors. ; ordrng 1 W11533213 (Control kit) and 1 W11330486 (UI door) and 2 W10917313 (Gasket)s"

"Control board failed unable to get error codes or recalibrated. Part on order follow up,required. ; ordrng 1 W11481722 (Actuator) and 1 W11607637 (Control board)"

Unit stops heating after 3 heat cycles by the the time I take it apart all components have reset and ohm good and unit will heat once reassembled for 3 heat cycles suspect coils or sensor ; ordrng 1 WE11X35317 (Valve) and 1 WE4X448 (Sensor)

Upon arrival technician found new icemaker was broken. Re-ordering icemaker assembly. Call rescheduled for Friday ; ordrng 1 W11548540 (Icemaker)

Found units strike physically broken. Didnt have strike in my parts but still have correct part count. Latch for Pearson (who isnt on my route) put in parts but no strike for this call. Ordering strike. Please schedule asap. ; ordrng 1 W11457841 (Strike)

Found the oven was about 100° off when it read 350 was really at 250. Ordering new temp sensor and will calibrate oven after installing. ; ordrng 1 W10586204 (Temp sensor)

Found unit skipping cycles and stopping and jumping to drain cycle. Unit will need new control and will also switch out harness.; ordrng 1 W11411581 (Control)

"Unit was not responsive, replaced main board and unit got power but display board was still unresponsive. Will need to replaced main board. ; ordrng 1 W10919546 (Console)"

Lid lock is broken and harness is broken at the drain pump line. Will need to replace both. ; ordrng 1 W11643701 (Harness) and 1 W11670519 (Latch)

"Found leak at the filter dryer (at the union). Replaced and ran vacuum, unit was still having issues with compressor. Compressor is not pumping properly, tested found drain pump shorted inside of unit. No voltage from control. Needs control, pump and compressor. Customer said they will think about it. ; ordrng 1 W11034363 (Board) and 1 W11542867 (Pump asm)"

Unverifiable issue. Vent is clear all thermostats tested good. Possible coils not opening intermittently as well timer failing parts on order follow up required. ; ordrng 1 WE11X35317 (Valve burner) and 1 WE04X24550 (Timer)

Only one of the element works the rest of them are deed. NOTE: Pls. Request Double Labor; ordrng 1 WB30X20871 (Element) and 1 WB30T10155 (Element) and 1 WB30T10135 (Element) and 1 WB30X26465 (Element) and 1 WB24X31698 (Switch Assly)

Visual and physical inspection was conducted and found that the water supply was wrongfully connected. I have replaced water supplies as per specs and ran a functional testing successfully.Ron 15210561; saved tckt