Local Reviews
Powered by Fluid LOCAL
Michael M.
WASHER WHIRLPOOL WFW92HEFW0 Cx states they went to use load and go dispenser and water does not flow 5rough dispenser. Agrees to service feeF8E1- long fillRan auto service test and unit did not fill with water. Removed unit from under counters and verified water to unit. Removed and replaced water valve WPW10247306 $90.69 . Rebooted unit and retested unit. Unit passed auto service test with no issues. Faulty water valve.At this point customer was quoted (90.69 for parts and $136 labor Cx then states her boss had emailed her proof of purchase for extended 5 year warranty and did not want to pay. No monies collected took quick pic of POP. Unit now ops as designed and is complete
Michael M.
DISHWASHER WHIRLPOOL KDTM704ESS0 Cx states unit stopped operating mid cycle.Tech found console responding but not starting when door was closed.Removed door and found lid latch wire melted in half. Repaired wire and latch ops as designed. No faults stored in control. All functions op as designed. Job complete
Michael M.
OVEN JENN-AIR JJW3430DP02 Cx states oven light comes on intermittently.Removed and replaced console W11087468 per service pointer W11251040Rebooted unit. Set date and time. Bake to 350° with no issues. All ops are normal at this time job complete
Raymond H.
DRYER WHIRLPOOL GGQ9800PW1 "Replaced drum, installed dryer repair kit and changed door switch"
George Y.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Found refrigerator loosing temp in freshfood area door gasket flap has a tear need to replace ok to order.; ordrng 1 W10830274 (gasket-fip)
Raymond H.
WASHER MAYTAG MHW8200FW0 "upon arrival cx states unit maker no buzzing noise and won’t work. Used wet vac to remove water, removed drain filter, found hair ties and coins lodged in drain pump, and wrapped around pump auger. Contacted TP SR 7724118582 and was told this is use and care failure, they would not cover repair. Quoted cx of blue book 149.99 labor and 53.88 parts, no SC. Cx is upset and said he will call office Cx declines repair.."
James M.
COOK TOP KITCHENAID KGCC566RBL07 Spoke with JK at Techline sr 7724158895 found oriface to be to big for front right burner. Trade out orifice from rear left to right front burner and flame is correct. Ordering new orifice Via shop for rear left burner. Will return when part is available. ; O-emld tckt
Michael M.
WASHER MAYTAG MVWC425BW1 Tech found washer full of water again. Removed water and replaced drain pump. Can manually run drain pump now ran auto service test (was not able to run spin test on prior visit due to damaged cam assembly)Passed service test but can hear loud growling from gear case. Needs gear case W11035747Return 2/19/19 8-12 requested; ordrng 1 W11035747 (gearcase)
James G.
REFRIGERATOR FRIGIDAIRE FFHT1832TP0 This unit is roach infested BADLY! Documented with pictures Bill out service call please
Jim S.
DISHWASHER WHIRLPOOL KDTE334GPS0 5-1 fault code which is stuck door. That tested ok.The dishes are not drying because the customer is on a tankless water heater with Pex line. I recommend using high temp wash and sani rinse. Heater is drawing 7.2 amps and test ok
Jim S.
WASHER MAYTAG MVWC565FW0 No power out of the board. Replaced board and unit tested ok
Tyler F.
WASHER WHIRLPOOL WTW8500DC1 Error codes displayed. FouFound defective water valve. Returned same day completed replacing valve recalibrate and tested as designed op resumed
Tyler F.
WASHER MAYTAG MVWX655DW0 Customer stated that the washer is not washing the clothes and making noise. Found stripped wash plate. Removed and replaced wash plate. Tested all works good at this time.; used 1 W10902814 (WASHPLATE) from stock
Jim S.
WASHER WHIRLPOOL WFW9500TW01 "Phone number 661-205-1225, Broken basket, bad water valve.; ordrng 1 W10772607 (tub-outer, front), 155.84 , 1 W10772614 (tub-outer, rear), 290.84,"
Jim S.
REFRIGERATOR KITCHENAID KFIV29PCMS03 Freezer temperature too high. Temperature only reaching 25 degrees.; ordrng 1 8201675 (compressor)
Jim S.
REFRIGERATOR KITCHENAID KBSN602ESS01 Condenser fan motor not working. There are two motors listed ordering both and sending back the one I don’t use; ordrng 1 W10917708 (motor-cond) and 1 WP2188875 (motor-cond)
Jim S.
REFRIGERATOR THERMADOR KBUIT4875E04 Bad invertor to the compressor; ordrng 1 00791272 (INVERTOR)
Kevin M.
OVEN WHIRLPOOL GBD307PRS01 "Estimate: trip $115.00 labor $187.92, additional labor if board needs to be uninstalled again due to bad rebuild. Total $302.92 unit has failed main control. Main control is no longer available. Customer is going to send board out for rebuild. Customer paid for service in full. I removed board. Will reinstall board when customer receives board back in mail."
Irvin F.
WASHER WHIRLPOOL WTW8040DW2 "Removed power from unit. Removed failed lock, and suspension. Installed replacement parts. Plugged in unit ran test 51, PASSED. all ops normal."
Irvin F.
DRYER MAYTAG MEDB765FW0 "CX concerned about lint light. CX INSTRUCT ON LINT LIGHT. is just a reminder to check lint screen, goes off when door closed, cycled started. All other ops normal."
Erick S.
DRIYER MAYTAG MEDC215EW "Cycled unit and found it not heating. Inspected fuses and found open cutoff fuse causing failure. Repalced fuse. Retested it,unit is now cycling and heating. Also informed customer of clogged vent which may have caused fuse to go out. Informed her to have it cleaned. Job complete ; used 1 279816 (THERMAL CUT OFF HI) from stock"
Erick S.
DRYER MAYTAG MGDB855DC4 Installed new roller kit on unit. Retested it and it passed all tests won’t no errors or noise. Job complete
Tyler F.
WASHER AMANA NTW4605EW0 Customer stated that the unit is leaking water and not finishing the cycle. Found the leak is coming from the customers plumbing. Found u it is suds lock due to over soap use. Calibrated unit and tested all works good at this time.
William L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced ice fan motor, installed adaptor kit, tested ice maker functions, tested ok"
Kevin M.
REFRIGERATOR WHIRLPOOL WRF535SMHZ00 Door gasket not sealing on upper middle. I heated gasket to form to cabinet and defrosted all ice around door. Tested unit. All tests good.
Irvin F.
WASHER WHIRLPOOL WTW8540BW0 "CX says the unit bounces around making loud banging. Says the unit leaks from the valve assembly. Ran diagnostics, no error codes. The hoses are new the valve collar is cracked leaking. The dispensers are leaking under the cover. suspension are weak. ; ordrng 1 W10306027 (bezel) and 1 W10440786 (suspension) and 1 W10853723 (valve) and 1 WPW10552116 (dispenser) and 1 WPW10553370 (dispenser) and 1 WPW10554110 (dispener)"
Steven W.
DRYER WHIRLPOOL WGD75HEFW0 "No heat. Found ignitor broken( dryer looks like it was dropped- floor model ). Replaced ignitor. Heating, tumbling properly. Gas connector too short, twisted, in bad condition- potential gas leak or explosion. Advised customer to replace gas connector with 5 foot NEW gas connector. Complete.; used 1 279311 (IGNITOR KIT & BRACKE) from stock"
Steven W.
DISHWASHER KITCHENAID KDPE234GPS0 "Ran diagnostics. No error codes. Found drain hose connection collapsed. Corrected drain hose. Ran test cycle. Fills, washes, drains, rinses, & dries properly. Instructed customer to call back installers to connect air gap, replace kinked copper water line. Complete."
Kevin M.
DRYER MAYTAG MGDC215EW2 Coils still not opening up mid cycle even after replacing them. Failed gas valve not allowing plungers to open. Ordering gas valve assy. ; ordrng 1 W10823508 (burner-gas)
Jesus C.
DRYER MAYTAG MGDB955FC0 Customer states that unit is burning clothes. Checked unit and ran diagnostics. Found error codes. Place my flow meter hose on vent and ran cycle on air flow. Also found the tester not passing. Customer has vent restriction. Unit is working as design.F4-E3 Restricted flowF4-E5 High limit
Steven W.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Found shut off arm out of ice maker, ice maker shut off. Reinstalled arm. Ice maker is cycling properly. FC LED out. Needs FC LED. EST 283.24. Labor 85.00; ordrng 1 WPW10515057 (light)"
Jesus C.
REFIRGERATOR WHIRLPOOL WRS571CIHZ01 "Do not schedule customer anymore, refer them to whirlpool. Sr#7723925798"
Patrick C.
DISHWASHER WHIRLPOOL WDF330PAHW0 Canceled at the door
Cesar H.
WASHER MAYTAG MVWB835DW3 Replaced UI and valve all tested good
Erick S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Cycled unt snd found thermistor with higher resistance causing temperature failure. R placed thermistor. Retested it snd it’s now cooling with no errors. Job comp
Jesus C.
REFIRGERATOR KITCHEN AID KSSC48QMS02 Customer states that unit is not cooling. Checked unit and compressor it’s working properly. I couldn’t find leak on unit but did find the heater corroded. Gave customer estimate and approved repairs. Customer paid for parts and call per check #1316 $549.41. Also included and notified customer of heat exchanger that need replacement. Ordered partsplease make this a 7 call count. Thank youEvaporatorWP2306094. $275.24Heater panWP2316878 $128.86ExchangerW10508992. $250.26; ordrng 1 W10508992 (exchanger) and 1 WP2306094 (evaporator) and 1 WP2316878 (heater-pan)
Jesus C.
DRYER WHIRLPOOL WGD7500GC0 Part had right part number and wrong item inside. Reorder part.; ordrng 1 W11124284 (cntrl-elec)
Erick S.
OVEN JENN-AIR JJW2430DS00 Installed new interface. Tested unit with customer and all options on panel are working. Powered button works. Unit passed all tests with no errors. Job comp
Jesus C.
MICROWAVE JENN-AIR JMW2430DP01 "Customer states that unit microwave giving error code. Checked unit and unit is not working. Turned off breaker and pulled unit out 6-8 inches to service and replace board. Removed UI panel and appliance manager, installed new part and assembled. Turned power back on and ran microwave. Placed cup of water and unit still giving out same error code. Ordering UI panel.F6-E8. Lost communication contactKirtSr#7724159945P1 blue to ground 120 vacP4 to ground 120 vac; ordrng 1 W11201158 (PNL-CNTRL)"
Hector Z.
REFRIGERATOR JENN-AIR JF36NXFXDE01 Refrigerator not producing ice. 120VAC going into the ice maker. Ice maker not working. Ordered and rescheduled.; ordrng 1 W11084540 (icemaker)
Dane K.
REFRIGERATOR FRIGIDAIRE FFHS2611LB Upon arrival of the unit would not dispense ice. Found the auger motor burned out. Removed and replaced auger motor and tested unit. Unit functions normal now
Dane K.
RANGE AMANA ACR3130BAX0 Installed screw and spacer and tested unit. Unit functions normal now
Dane K.
REFRIGERATOR WHIRLPOOL WRS325SDHZ Install diffuser and tested unit. Unit functions normal now
Dane K.
OVEN KITCHENAID KOSE500EBS04 Upon arrival the unit would not preheat correct. Found the broil element not connected. Secured connection and tested unit. Unit functions normal
Dane K.
REFRIGERATOR GE GSE25HEMDS "Removed and replaced thermostat, heater, and control board. Tested unit. Unit functions normal now"
Dane K.
WASHER WHIRLPOOL GHW9400PT3 Removed and placed water valve and tested unit. Unit functions normal now
Isidore A.
OVEN WHIRLPOOL KEBS207SSS1 Found both upper and lower ovens not heating ordering fuse thermostats WP8304452; ordrng 2 WP8304452 (fuse-thrml)s
Andrew P.
ICEMAKER JENN-AIR JIM158XYRS0 Unit had lots of oxidation on most of the suction line Tube. Also no dryer was ordered for this unit. I had Brad pick up unit and take back to shop so you need to be worked on at shop customers OK with that need to order dryer for this unit and to order condensing line as well; ordrng 1 WP759113 (valve-gas) and 1 WPW10200037 (drier-tube)
Kevin M.
WASHER WHIRLPOOL WTW7040DW0 Unit not starting or filling with water. I found that the slider was damaged and getting stuck in the agitation position which was not allowing unit to start. I had a slider on truck so I removed and replaced slider. Tested unit. All tests good. ; used 1 W10734521 (SLIDER) from stock
Kevin M.
DISHWASHER KITCHENAID KDFE104DSS5 "Customer concerned with finish on front panel of dishwasher. I instructed customer on stainless cleaners and polish. I informed customer cosmetic repairs are not covered by extended warranty. I called Phil, he said since Lowe’s set up work order for cosmetic, they should pay us for service. Dishwasher is testing good."
Dane K.
RANGE - GAS AMANA AGR4230BAW0 "Upon arrival the unit had several issue. One of the gas valves for th cook top would not turn. The oven used to heat all the time If the unit was plugged in, now oven will not hat at all. Unit needs new gas valve, new thermostat, and new igniter,; rqstng P&A on 1 W10918546 (igntr-oven) and 1 WPW10141709 (valve-brnr) and 1 WPW10636339 (thrmst-ovn)"
Hector Z.
DRYER WHIRLPOOL MEDX655DW1 Dryer vibrating. Checked unit and found loose back panel. Adjusted panel and legs. Tested ok.
George Y.
REFRIGERATOR KITCHENAID KRFC704FSS01 Found refrigerator testing ok customer concern of sounds coming out of refrigerator tha sound there hearing is wen unit defrosting customer instruct unit is ok complete. No dents or dings cause by tech.
Kenneth M.
FREEZER WHIRLPOOL WRX988SIBM03 Installed controls ice maker water valve and adapter. Tested unit. Unit is working properly. Customer approves function at this time. Unit cycled filled and did everything it was supposed to be doing.
Dane K.
OVEN WHIRLPOOL FES330GQ "Upon arrival the right elements would not heat. Found receptacles and elements melted to each other and switches shorted out; rqstng P&A on 2 814399 (receptical,surf.unit)s and 1 WP3148953 (switch-inf 8 INCH ) and 1 WP3149404 (switch-inf 6 INCH) and 1 WP9761346 (elmnt-surf) and 1 WPW10345407 (elmnt-surf)"
James M.
OVEN WHIRLPOOL KOSE500ESS02 Replaced parts and tested unit. U it now heating as intended and customer approves.
Andrew P.
REFRIGERATOR WHIRLPOOL WSR57R18DM00 Removed and replaced evaporator. Pulled vacuum on sealed system and unit help vacuum. Re-charged system with 4.8 ounces of our 134A. Check pressures and temperatures OK advised customer to give 24 hours to cool. Call completed
Erick S.
DRIYER MAYTAG MGDX655DW Installed new parts on unit. Retested it and unit powered on cycle and heats with no errors. Job comp
Aaron B.
WASHER MAYTAG MVWX655DW1 "Checked operations found the unit drip on the hot valve cross threaded replaced tested , also unit drain to the house is backing up , Customer said they’re going to get a plumber to clear out the drain lines unit is operating normal other than that"
Aaron B.
REFRIGERATOR/TOP HAIER HRQ16N3BGS "Replaced the evap cover and motor asm tested operations unit will cool correct , 24 hours to get to temps ops ok at this time"
Kenneth M.
KITCHEN WHIRLPOOL WDT750SAHZ0 Found unit with a dead wash motor. Ordering new sump assem. Proper voltage but not washing. Also low water flow into dishwasher du to bad water valve. Will replace valve as well rescheduled customer for Friday 2-22-19; ordrng 1 W11087376 (pump&motor)
Tyler F.
WASHER MAYTAG MVWB765FW0 Customer stated that unit was not completing cycles. Found error code for water temp sensor fault. Removed and replaced fill valve. Calibrated and test3d all works good at this time.
Aaron B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Replaced control boards and evap fan asm , customer needs to defrost unit 48 hours to get performance back unit will work correct after that"
Aaron B.
OVEN KITCHEN AID KODE500ESS02 Replaced the touch control tested ok at this time
Aaron B.
REFIRGERATOR WHIRLPOOL WRS571CIDM01 Replace the icemaker tested operations unit is working as designed
Jesus C.
REFRIGERATOR WHIRLPOOL KSSC48FMS03 Customer cancelled
Jesus C.
MICROWAVE WHIRLPOOL KCMS145JSS1 "Customer states that microwave not heating. Tested unit by placing a cup of water and not heating. Pulled unit out and removed outer panel. Tested components and found diode not working. Replaced diode and plugged unit on, tested and it’s working. Assembled unit and placed back in cabinet. Unit is now working as design. Customer paid in full $261.94 for both units see job #231947 for details.; used 1 W10492278 (DIODE) from stock"
Cesar H.
REFRIGERATOR GE GTS16DTHMRWW Found noise to be coming from two copper lines touching in the compressor area and vibrations caused the touching lines to rattle if left alone eventually the rubbing would of wore a holes in the copper line
Aaron B.
COOK TOP WHIRLPOOL MGC9536DS00 "Unit has cosmetic damage on the cooktop under the 30 day cosmetic repair, ordered part; ordrng 1 W10597074 (cooktop) and 1 W11246765 (IGNITER )"
Cesar H.
WASHER MAYTAG MVWX655DW1 Wash plate stripped spinning freely on shaft replaced wash plate unit tested good
Aaron B.
REFRIGERATOR WHIRLPOOL ASI2175GRW00 checked operations unit is not defrosting still called tech line SR#7724162377 said replace the evaporator thermistor ordered part; ordrng 1 W10911770 (HARNES ) and 1 W11203272 (MAIN BOARD ) and 2 WPW10384183 (thermistor)s
Cesar H.
RANGE KITCHENAID KSGB900ESS2 Gave customer missing office kit let him know lip company has to do conversions
Steven W.
DRYER - GAS WHIRLPOOL LGC8858EQ0 "Noisy. Found worn motor bearings. Belt, idler, rollers are ok. Needs motor. EST 298.88. Labor 90.00. 2 count job. Allow extra time.; ordrng 1 279827 (motor!dryer) and 1 WP18776 (lock)"
Cesar H.
M/W OTR WHIRLPOOL WMHA9019HZ1 Replaced door tested good
Michael M.
OVEN KITCHENAID KODE500ESS03 Unit had flickering lights in both upper and lower ovens.Killed power and removed unit from wall with oven dollyRemoved and replaced ACU. Restored power and tested unit all ops work as designed. Reinstalled unit into wall. Retested and all ops are normal job complete
Jesus C.
WASHER MAYTAG MVWC416FW1 Customer states that unit washplate broke. Checked unit and found the wash plate spline worn out and also the barrel no longer catching on washplate. Ordered part.; ordrng 1 W10836692 (agitator)
Cesar H.
DRYER MAYTAG MGDX655DW2 Failed door switch strike is broken off not recognizing door closed routed for switch; ordrng 1 WPW10569603 (switch-dor)
Cesar H.
WASHER WHIRLPOOL WTW8500DC0 Lid splitting at left hinge now allowing lid to close properly or open properly; ordrng 1 W11102314 (lid)
Steven W.
REFRIGERATOR MAYTAG MSS26C6MFZ00 "Customer says it is in warrenty. She can’t find receipt. Called trade partners. SR# 7724163359. Found damper sticking open. Replaced diffuser assembly. Ice maker coming apart. Replaced ice maker assembly. Advised customer to allow 2-3 days for ice, to empty ice container every week. Unit is cooling properly at this time. Complete."
Isidore A.
DISHWASHER WHIRLPOOL WDF540PADW3 "Found water supply line leaking at water valve, needs new water line.; O-emld tckt"
Isidore A.
ICEMAKER KITCHENAID KUIS18PNZW1 "Removed ICEMAKER, from cabinet, aux, drain and old condenser fan motor with fan. Installed new condenser fan motor and fan blade found wire harness WP2187629 not included with part sold separately part ordered. Put together ICEMAKER reschedule ; ordrng 1 WP2187629 (wire-jumpr)"
Kenneth M.
FREEZER KITCHENAID KFIS20XVBL8 Installed reservoir and tested unit. Unit is now working properly. Customer approves. No dropping was found.
Kenneth M.
DISHWASHER KITCHENAID KDFE104DSS2 Installed sump assem and soap detergent and tested unit. Unit is now working properly. Customer approves function at this time.
Steven W.
WASHER MAYTAG MVWC565FW1 Splutch not ordered. Needs splutch. 3 count job. Allow 2 hours. ; rqstng P&A on 1 W10721967 (drive pulley)
Steven W.
DRYER MAYTAG MGDB765FC0 "Found burner harness shorted out causing open radiant sensor, centrifugal switch. Needs ignitor, burner harness, motor. 2 count job. Allow 1 1/2 hours.; ordrng 1 279311 (ignitor kit & bracke) and 1 W10305870 (harns-wire) and 1 WP338906 (sensor) and 1 WPW10349492 (wheel) and 1 WPW10508324 (motor-drve)"
Jesus C.
REFRIGERATOR JENN-AIR JUD24FCERS00 Customer states that unit sometimes alarm goes off and can’t reset. Checked unit and it s working. Called techline and recommend replaced pbc board. Order part.DaveSr#7724163271; ordrng 1 WPW10788697 (cntrl-elec)
James M.
RANGE WHIRLPOOL WEG750H0HZ0 Found unit with smoke and smell from factory solvents. Instructed customer to heat unit to 400 for 1 hour to clear any lingering solvents. Tested unit and unit functioning properly at this time.
Kenneth M.
FREEZER JENN-AIR JFX2897DRM02 Found unit not cooling fridge due to a wire to RC evap thermistor pinched and shorted. Ordering new evap harness. Rescheduled customer for Friday 2-15-19; ordrng 1 W11087438 (motor-evap)
Raymond H.
WASHER MAYTAG MVWX655DW1 "upon arrival cx stated unit not washing clothes properly. . Found unit installed incorrectly, see photos. Contacted Andy SR 7724160652 and discussed, unit needs to be hooked up properly and instructed cx on proper use and care. Unit functions as designed."
Kevin M.
OVEN WHIRLPOOL WOD51EC0HB00 "Removed and replaced both upper and lower cooling fans. I retested unit and cooling fans corrected the issue. Will return control boards. All tests good. Had to remove unit from wall to replace fans, please submit for additional labor. pic of unit on oven dolly in quick pics."
Isidore A.
OVEN WHIRLPOOL KODE507ESS04 "Rich sr7724161338Verified Convection fan motor W10860984 coming on at different intervals making noise, but not always. ; ordrng 1 W10860984 (motor-fan)"
Kenneth M.
REFIRGERATOR WHIRLPOOL WRS325FNAH01 "Installed compressor and vacuumed system down for 15 minutes. Held vacuum for 19 minutes. Charged system with 5.5 OZ of R134A refrigerNt and tested unit. Unit formed frost pattern. Unit is working properly. Pressures checked good. No leaks found at this time. ; used 1 CD8404 (), and 6 R134A (REFRIGERANT) from stock"
Raymond H.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Reoccurring complaint. Contacted Mark SR 7724159403 was instructed to remove screws on hinge and inject adheasive there.; ordrng 1 WP4317852 (adhesive)
Raymond H.
LAUNDRY WHIRLPOOL WTW5000DW0 "Upon arrival washplate stripped. Replaced and tested, unit functions as designed."
George Y.
DRYER AMANA NED4655EW1 Found dryer not drying all the way found dryer vent on wall plug customer to have chimininey guy out for cleaning dryer thermistors heating ok complete . No dents or dings cause by tech.
Patrick C.
WASHER WHIRLPOOL WTW5000DW1 "Found customer having issues with no wash ops. Filled, drained and spun but no agitation. Checked errors and found main control fault error. Calibration worked but auto test mode didn’t. Needs new control. Removed and replaced. Calibrated unit and ran auto test. All ops checked good"
Patrick C.
WASHER AMANA NTW4516FW2 Customer having issues with the unit dead. No lights at all. Proper voltage going to the unit. From power supply and I have power at the control. No green indicator light on board. Needs new control. Removed and replaced. Calibrated unit. Tested unit. All ops checked good
George Y.
WASHER WHIRLPOOL MHW8200FW Fo6 e02 replace dispenser motor now reading error spoke to techline bad manager center control ok to order.; ordrng 1 W11201292 (MANAGER CONTROL)
Irvin F.
DRYER WHIRLPOOL WED92HEFC2 "CX says makes a thump sound. No error codes, unit completed test cycle. Could not duplicate CX noise issue. All sounds are normal. Explained to CX the possible causes. The unit is fully operational. CX INSTRUCT ON SOUNDS AND NOISES FROM THE UNIT, ALL OPS NORMAL."
Jim S.
ICEMAKER WHIRLPOOL WRX988SIBM01 Frost build up on the rear wall. Ice is melting in the bucket due to a bad fan and dispenser is sticking.; rqstng P&A on 1 W10846539 (evaporator fan blade) and 1 W10853387 (pad) and 1 W10864518 (adapter) and 1 WPW10764668 (ice maker)
Irvin F.
WASHER MAYTAG MVWB765FW3 "CX has an error code of F3/E0XOVER LOADED. The water valve is receiving proper fill valve fills slowly, cause of issue no water. Replaced water valve. Test and calibration passed. All ops normal."
Irvin F.
REFIRGERATOR JENN-AIR JFC2089BEP01 "The units thermostat is showing erratic temps. On arrival the unit is in temp range readings off. The dampner is wide open. Will not make any adjustments. Replaced control. Powered unit, temps went to normal readings. The dampner sending bad signal all ops appear normal."
Kevin M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Customer was having trouble resetting filter light. I instructed customer on how to reset light in front interface. I reset light. All tests good.
Kenneth M.
RANGE GE CGS986SEL2SS Installed blower and tested unit. Unit is now working properly. Customer approves function at this time.
Irvin F.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "CX says the FREZER section had ice buildup. She was told to turn unit off for a couple days she just turned unit back on today. CX claiming floor damage under the unit from the fridge. The evap coils have excessive ice buildup. The unit is cooling. Possible defrost issues. ; ordrng 1 4389144 (motor,evap.fan) and 1 W11084324 (harns-wire) and 1 WPW10366605 (cntrl-elec)"
Tyler F.
OVEN KITCHENAID KEBS277BSS01 Temp off erratic Removed and replaced appliance control manager. Test op normal as designed.
Tyler F.
DISHWASHER WHIRLPOOL WDT780SAEM2 Customer stated that the upper rack fell. Replaced and tested as designed. Mod
Isidore A.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Found upper rack adjuster W10712395 broken , kit ordered; ordrng 1 W10712395 (adjuster)"
Jim S.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Bad heater in the ice maker. Replaced ice maker. Unit tested ok
Erick S.
FREEZER WHIRLPOOL WRT541SZDW00 Cycled unit and found frosted freezer blocking air channels to rc causing no cool in rc. Accessed and found bad bimetal causing failure. Defrosted all air channels and removed frost .Replaced bimetal. Retested it snd it’s now cooling with no errors. Job complete
George Y.
WASHER WHIRLPOOL WTW4816FW2 Found washerworking ok customer complaint unit to loud ran thrue cycle tested ok complete. No dents or dings cause by tech.
George Y.
WASHER MAYTAG MVWC565FW1 Installed new control board tested check out ok complete. No dents or dings cause by tech.
William L.
DRYER - GAS MAYTAG MGD5500FW0 "found allot of lent build up in unit, Cleaned out all air flow internal duct & blower assy. area, tested dryer functions, tested ok"
Hector Z.
DISHWASHER KITCHENAID KDTE254ESS2 "Door not closing. Checked unit and found door off the hinge. Adjusted and tested ok. Customer was charged with: Service call $115.00, Labor $60.00. Total:$175.00. Customer paid in full using a Visa card. Reference #1451347479."
James G.
WASHER MAYTAG MVWC565FW1 Customer is in McFarland
George Y.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Found refrigerator not shutting off at times overbuilding ice in freezer need to replace control boards ok to order.; ordrng 1 W10854027 (cntrl-elec) and 1 W10865869 (cntrl-elec) and 1 WPW10453401 (elect control board)
Cesar H.
WASHER WHIRLPOOL WFW85HEFC1 Unit checked good customer had to pay another company to install latch KN NEVER WENT BACK TO INSTALL LATCH
Hector Z.
OVEN WHIRLPOOL WOS51EC0AW03 Replaced manager control and door latch assembly. Tested ok.
Tyler F.
DISHWASHER WHIRLPOOL WDF330PAHS3 Consumer stated that middle spray arm was brokenRemoved and replaced broken spray arm
Patrick C.
REFRIGERATOR WHIRLPOOL WRS315SNHW01 Found the unit having issues with a vibration noise. I heard it slightly when I arrived. Leveled the unit differently and listened to the unit it sounded better
Cesar H.
DRYER MAYTAG MGDX500XW0 Drum felt came off wire out from use routed for felt glide ; ordrng 2 280114 (drum seal)s
Patrick C.
DISHWASHER KITCHEN AID KDTM404EBS Customer having issues with no drain ops. Canceled and drain and pump didn’t energize. Checked power to pump. Brown wire to pump was pinched causing pump to not get power. Cut and stripped back wire and reconnected with butt connector. Tested unit. All ops checked good
Patrick C.
WASHER GE GTW330ASKWW Customer having issues with the unit not cleaning the clothes properly. Checked error codes and lid lock errors present.the latch itself was corroded. Needs new latch. Removed and replaced latch. Verified ops. All ops checked good at time of service
Tyler F.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Customer stated door wont close and handle missing mounting screw.Found tracks broken. Ordering door and both drawer slide rails; ordrng 1 W10827046 (handle,door (ss)) and 2 WPW10120018 (slide rail (frz))s"
James M.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Removed old filter bracket and replaced with new. Filter now removable as intended and no water leaks.
Patrick C.
REFRIGERATOR WHIRLPOOL WRX988SIBH Found customer having no ice ops. Checked optics and they weren’t acting properly. It would delay that it registered bucket or no bucket. Also the light isn’t illuminating. Needs new optics and ice maker ; rqstng P&A on 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec) and 1 WPW10764668 (ice maker)
Raymond H.
WASHER MAYTAG MVWB855DC3 "Replaced valve and tested, hot water valve defected. Needs another valve. Ordering multiple to get complete.; ordrng 6 W11172234 (HOUSING)s"
Patrick C.
WASHER MAYTAG MVWB765FW Unit intermittent spin ops. Customer had to run it twice for it to spin out. Ran auto test and the gear case was super loud. Only error was stuck key error. Gear case limiting spin. Needs gear case ; rqstng P&A on 1 W10811956 (drum assy)
William L.
OVEN WHIRLPOOL KEBC207KWH05 "Replaced 24v transformer , replacement transformer burnt primary windings immediately, WP TL ref #7724161716, unit needs main control & 24v transformer replaced, main control is no longer available., instructed cx to contact there warranty company. unit not repairable. main control, part#8303018 discontinued"
Hector Z.
REFIRGERATOR WHIRLPOOL WRX735SDHZ00 Freezer door not closing properly. Checked freezer door and found gap on freezer door gasket. Adjusted and tested ok.
Dane K.
WASHER WHIRLPOOL WTW8600YW1 On arrival unit was leaking. Found unit with faulty water valve overflowing the dispenser cups. Removed and replaced water valve and tested unit. Unit functions normal now. Please fill part using scode
James G.
WASHER WHIRLPOOL WTW8040DW0 Winding open in drain pump Replaced listed part Tested ok
James G.
WASHER GE GTWN5650F1WS Replaced listed parts due to noise Tested ok
James G.
DRYER - GAS MAYTAG MGDB880BW0 Replaced listed parts due to noise Tested ok ; used 1 4392067 (DRYER REPAIR KIT) from stock
William L.
WASHER WHIRLPOOL WTW4855HW1 "Replaced main control brd, recaled unit, ran self diagnostics, ran test cycle on normal, tested ok"
William L.
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced pump/motor, ran diagnostics cycle, tested ok, unit operating as designed, collected $ 110.00 for labor, check"
Hector Z.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced diffuser.tested ok. Also found broken air duct.; ordrng 1 4388500 (refer door gasket) and 1 W11110658 (AIR DUCT)
James G.
REFIRGERATOR WHIRLPOOL KRMF706EBS01 Replaced listed parts due to frost in freezer and valve chatter Tested ok
William L.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "need time to run call with WP TL Support, rescheduled job; schdld next appmnt for 2/14 THU 11 am"
Jim S.
WASHER WHIRLPOOL WFW8540FW1 Removed bellow and cleared the drain holes to the tub
Michael M.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Cx states unit is making ice on top left rear corner of pantry section. Ice booming around rear of ice maker assembly and is now not making ice.Tech finds ice build up in pantry near ice maker.Removed ice maker assembly and found foam seals damaged and covered in ice.Ordering rear supply gasket WPW10280988And return supply gasket WPW10320706 and Icemaker assembly W11294907Return 2/19/19 1-3 requested.; ordrng 1 W11294907 (ICE MAKER) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket)
Michael M.
REFRIGERATOR KITCHENAID KRMF706EBS01 X states they moved unit to replace floor and unit quit making ice and after.Tech found pantry left door is too low due to missing adjuster nut. Cx states they removed doors to get into home and did not lose any parts.EFT door hinge causing massive air leak into pantry causing ice to form around ice box bin and icemaker assembly.Cx is not able to present tech with POP.Tech does not know what is causing door to drop approx 1/2” than it should be. Needs a second opinion. DS is unavailable at this time. Spoke with Joel at office.; saved tckt
Dane K.
DRYER WHIRLPOOL WGD8500DC Upon arrival the unit would not dry the clothes all the way. Found a loose connection at th gas coils causing them to miss fire. Secured connection at coils and tested unit. Unit functions normal now
Dane K.
REFRIGERATOR WHIRLPOOL GSS30C6EYW00 Only for a service call. The parts and labor were covered
Kevin M.
RANGE WHIRLPOOL WFG505M0BS3 Left side leveling foot was crooked and not sitting properly on floor to level unit. I corrected leveling foot. Tested unit. All tests good.
Cesar H.
DRYER MAYTAG MGDX655DW2 Gas leak customer instruct found leak at gas line to unit unit tested fine
James M.
RANGE WHIRLPOOL WFG525S0HB Unit has damage to control panel face possibly due to heat. Ordering new panel. Will return 2-21 to install. ; ordrng 1 W11101498 (panl-cntrl)
Dane K.
DISHWASHER FRIGIDAIRE FGID2466QF "Installed motor but gaskets from old motor were now leaking. Unit needs new gaskets for motor; ordrng 1 154246901 (o-ring,rear) and 1 154247001 (o-ring,front)"
Dane K.
MICROWAVE WHIRLPOOL WOC75EC0HS00 Unit is nit responding to any commands. U it needs new control; ordrng 1 W11110951 (cntrl-elec)
Dane K.
OVEN ELECTROLUX EW30EW65GS "Found short in harness taking out control and prope. Unit needs new control, prob and harness; ordrng 1 316443919 (board) and 1 7316217002 (probe) and 1 7318370388 (harness-electrical)"
Jesus C.
WASHER MAYTAG MVWC416FW1 Customer states that unit washplate broke. Checked unit and found the wash plate spline worn out and also the barrel no longer catching on washplate. Ordered part.; ordrng 1 W10836692 (agitator)
William L.
WASHER MAYTAG MVWB766FW1 "ran calibration cycle, ran diagnostice cycle, instructed cx on loading , soap usage, water levels, removed coins from wash plate, unit operating as designed"
William L.
REFRIGERATOR WHIRLPOOL WRF535SWHW00 "found water filter clogged, replaced watered filter, Defrosted ice maker, cycled ice maker, unit operating as designed"
William L.
WASHER MAYTAG MVWB765FW3 "Checked for codes, ran calibration cycle, ran diagnostics cycle , checked water level, unit fills with 8 inches with water on beep fill in basket, this is normal fill level for unit, unit operating as designed."
William L.
WASHER/COMMERCIA WHIRLPOOL CAE2745FQ0 "F7E1, ran self diagnostics, found water valve turned half on, opened water valves, re-ran self diagnostics, tested ok, unit operating as designed, collected $ 165.00"
William L.
WASHER AMANA NTW4516FW2 "replaced main control brd , ran self diagnostics, unit operating as designed, checked for codes no codes found"
Tyler F.
WASHER WHIRLPOOL WTW4900BW0 Customer stated that unit is making a clicking noise. Found actuator is not engaging. Removed and replaced actuator. Tested all works good at this time.; used 1 WPW10006355 (ACUATOR-SHIFT) from stock
Tyler F.
WASHER MAYTAG MVWB835DW3 Customer stated that the unit is making a grinding noise and bumps on the sides. Cycle tested unit and checked for error codes. No error codes present. Ran unit on spin cycle. All works good at this time. Noise may have been from something she was washing. All works good at this time.
Tyler F.
DISHWASHER KITCHENAID KUDE20IXSS9 Customer stated that the unit is not draining. Found failed drain pump. Removed and replaced drain pump tested all works good at this time.
Tyler F.
WASHER WHIRLPOOL WTW7300DW1 Customer stated that the unit gave her an error code for communication error. Removed and replaced main control. Tested all works good at this time.
Tyler F.
DRYER WHIRLPOOL WGD8900BC0 Customer stated that dryer is taking too long to dry. Removed customers vent and found dryer is heating normal with vent off. Customer is going to replace vent. All works good at this time.
Tyler F.
DRYER WHIRLPOOL WGD4815EW2 Customer stated that the dryer is not heating. Found customer has restricted vent. Instruct customer to replace vent. All works good at this time.
William L.
WASHER WHIRLPOOL WTW4855HW1 "F1E1, F8E1, F2E1, , checked pressure hose connections , ordered main cotrol brd.; ordrng 1 W11256099 (main control)"
Steven W.
VENT HOOD JENN-AIR JXW8536DS0 "Replaced LED panel assembly. LEDs, blower are working properly. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Unit was not defrosted. Replaced HV control, deiced evaporator fan. Evaporator motor is ok. Advised customer to defrost unit completely for at least 24 hours before turning on unit. Unit is cooling properly at this time. Complete."
William L.
WASHER AMANA NTW4516FW2 "found basket broke off spindle, tube ring cracked, gearcase with bearing play, ordered basket, tub ring & gearcase for unit.; ordrng 1 W10554251 (spin basket) and 1 W11035749 (gearcase) and 1 WPW10531289 (tub ring)"
Raymond H.
WASHER WHIRLPOOL WTW4800XQ0 "Replaced suspension and tested, unit functions as designed."
Tyler F.
DISHWASHER KITCHENAID KUDS40CVSS Customer stated that the rinse aid is not dispensing and is filling with water. Ordering dispenser needs to be transferred from other coast locations.; ordrng 1 WPW10199696 (dispenser)
Raymond H.
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Upon arrival unit unplugged, cx states frost building up on liner. Found gaps in liner to cabinet. Used adheasive to seal liner. Unit needs to regulate to temps.; used 1 482338 (ADHESIVE) from stock"
Tyler F.
MICROWAVE WHIRLPOOL WMH31017AW4 Customer stated that unit is humming and causing a burning smell. Tested unit magnetron is very loud and burning smell is instant. Unplugged unit and ordering all high side components not in stock. Please get authorization for parts and labor to removed microwave.; rqstng P&A on 1 W10491433 (mag thermostat) and 1 W10492278 (diode) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 WPW10693025 (magnetron)
Raymond H.
WASHER WHIRLPOOL WTW7500GC0 Replaced housing. Tested uni. Unit functions as designed.
Patrick C.
DRYER - ELECTRIC WHIRLPOOL WGD4800XQ1 Removed and replaced timer. Tested unit. All ops checked good
Tyler F.
REFRIGERATOR WHIRLPOOL WRS331SDHW00 "Removed and replaced compressor and main control. Vacuumed system and charged with Freon. Compressor is still not coming on. Called tech line ordering inverter again. File number 7724117149.; ordrng 1 WPW10233421 (invrtr-box), used 1 AF1200 (TUBE EXTENSION), and 6 R134A (REFRIGERANT ) from stock"
Patrick C.
REFRIGERATOR WHIRLPOOL WRF535SMBM Removed and replaced valve. Tested unit. All ops checked good
Patrick C.
WASHER WHIRLPOOL WFW7590FW0 Removed and replaced switch. Ran auto test. All ops checked good
Patrick C.
REFRIGERATOR WHIRLPOOL KRFC704FBS00 Removed and replaced ice door. Tested unit. All ops checked good
Kevin M.
DRYER MAYTAG MGDC215EW2 "Unit not drying clothes all the way. I found rear seal had started to come off, I re glued seal. I also found gas coils failing mid cycle. Removed and replaced gas coils. Tested unit. All tests good."
Kevin M.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Removed and replaced fan blade and applied silicone to cabinet/liner. Tested unit. All tests good.
Kevin M.
DISHWASHER KITCHENAID KDTM404ESS3 Took pic of pop. Customer said the unit is not cleaning well. I tested unit through diagnostic cycle. I needed to adjust lower spray arm position to optimize performance. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL KRFC300ESS01
Kevin M.
WASHER WHIRLPOOL WTW8540BW Unit leaking during cycle. Found leak at tub ring and tub. Failed tub ring. Removed and replaced tub ring. Tested unit. All tests good.
Kevin M.
RANGE WHIRLPOOL WFG505M0BS0
Patrick C.
WASHER WHIRLPOOL WTW5000DW "Found the customer having issues with the unit not washing. Also didn’t fill up properly. Checked error codes and none stored. Customer mentioned that the washplate was loose. I checked it,and the spines are rounded. Needs new gear case and washplate. Tested unit in auto test to be sure all other ops checked good. They did. Will replace control as well due to unit not filling as it should ; rqstng P&A on 1 W10752283 (washplate) and 1 W11035751 (gearcase)"
Kevin M.
RANGE - GAS KITCHENAID JJW9527DDS
Kenneth M.
DRYER WHIRLPOOL WED7500GC0 Found unit not heating due to bad power cord not fully getting 249 volts to dryer. Informed customer to replaced power cord. Tested unit with a good power cord. Unit is working properly. Customer will replace power cord.
Patrick C.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Unit still making samebuzzing. Seems to stop when leveled a certain way then comes back ordering fan and rollers noise coming from the back ; ordrng 1 8201630 (blade,condenser fan) and 1 W10854034 (motor-cond) and 1 WPW10304659 (roller-cab) and 1 WPW10304660 (roller-cab) and 2 WPW10475495 (roller-cab)s"
Kenneth M.
REFRIGERATOR FRIGIDAIRE LFHT2131QF3 Installed starter and control and tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
WASHER WHIRLPOOL WTW7000DW Dupe ticket
Patrick C.
DISHWASHER KITCHENAID KDTE334GPS0 Found the unit leaking. Leak was coming from hose connection. Tightened and secured. The rails will need to be changed per service pointer ; ordrng 1 W11259785 (TRACK) and 1 W11259786 (TRACK )
Kenneth M.
WASHER WHIRLPOOL WTW7000DW Said no at door. Said no appointment was made or needed.
Kenneth M.
WASHER MAYTAG MHW5100DW1 Installed bellows and tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
REFRIGERATOR FRIGIDAIRE FFHB2750TS3 I stalled ice maker and gaskets. Tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
OVEN WHIRLPOOL WOS72EC0HS01 Installed control panel and tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
MICROWAVE OVEN FRIGIDAIRE FGMV176NTF Found unit DOA. Found unit not getting 120 volts. Found no voltage at outlet. Informed customer to have builder come out and fix the plug.. once power is present if MW does not have power. Customer can call us back so we can properly diagnose unit with proper power.
Jim S.
REFRIGERATOR FRIGIDAIRE LGHB2867PFLA Replaced lower ice maker and upper ice maker. Cleared water line in upper ice maker; used 1 243297606 (ICE MAKER) from stock
Jim S.
WASHER WHIRLPOOL WTW5000DW1 "Replaced struts, belt and cover"
Jim S.
WASHER GE GTW330ASK0WW Fault code 14. Lid lock failureFault code 19. UI time outFault code 26. Out of balanceFault code 23. Lid lock failureReplaced lid lock. Unit tested ok; used 1 WH01X27964 (LID LOCK) from stock
Kevin M.
WASHER WHIRLPOOL WTW8040DW0 Found stripped wash plate and gearcase bearings making noise. I removed and replaced washplate so customer can use. Need to order gearcase. ; ordrng 1 W10811956 (GEARCASE)
Jim S.
REFRIGERATOR KITCHENAID KRMF706EBS01 Secured freezer door handle. Customer satisfied with the repair
Jesus C.
DRYER MAYTAG MGDC465HW0 Customer states that unit sensor came off. Unplugged unit and pulled out. Removed back panel and removed screen housing. Installed and screwed on sensor. Assembled unit and tested. Unit is now working as design.