"Found short in main harness, in order for unit to be repaired will need to replace main harness and control board."

"Thermistor bin water valve and tubes where replaced, also clean was needed so activated, once done told Cx to turn on and put fast ice after clean is done. If issue persist will need to call wp. Did notice water pressure is not as strong but coming from sink. Job completed."

Customer concerns: washer goes off balance in spin cycle. Broken suspension rod. Installed suspension assembly. Operation tested as designed. No leaks.; used 1 W11130362 ( Suspension) from stock

Cycled unit and found User interface Not responding. Reset unit by unplugging unit from power Retested user interface now responding as designed. Job completed

"Sealed system repair . Removed clogged accumulator Pulled a vacuum on the system , recharged the system , replaced the main board and switches , tested ops ok now at this time"

Replaced IM and adapter Unit working properly as required

Rebooted unit ran unit express wash no failures complete

"Fixed- installed new part compressor pressure tested, pulled vacuum, charged unit with 43 grams of r600a- unit has begun cooling- allow 24 hours for temperature to stabilize- cx ok repair"

"Upon arrival found unit with lint filter totally blocked, causing the complaint of the customer. Inform the customer to clean the filter every time when they use the unit. Retest the unit and now unit is working properly. Job complete"

Installed the new door accepted by customer

"Upon arrival found unit with error codes F9E2 and F2E1, this about the water no draining and ui stock key. Check the unit about the white residue on the clothes and erase the error codes. Found the unit has residual moisture on the between the inner and outer tub causing the failure. Inform this to the customer and advise them to run a least 3 cleaning washer cycle so that way they can remove the most residues on the unit possible. The other solution is replace the two tubs. Inform this to the customer. Job complete"

JB out 6/2/23.Customer states that the refrigerator is leaking water onto the floor from behind. Upon arrival found Compressor had been replaced on 4/3/23 by a different Authorized service company. Verified suction line to Compressor is heavily frosted indicating an overcharged sealed system. Unit is R600.Spoke With Bob at Electrolux technical support to document findings.Bob issues Reference # 86398978. And customer will be contacted by Electrolux within 7 business day for unit replacement information.No repair made today (6/2/23%). No parts used.JOB COMPLETE

Unit was in lock position. Unlocked unit and checking for codes and running test. Unit was stuck in a glitch from previous repair. Unit is checked out and done. Job completed

Removed and replaced door chute ice bin solenoid divider spacer and impeller. Tested now working as designed. Job complete

"Removed and replaced glass, unit now checks ok"

"Installed the new compressor, 3 way valve and drier Sealed system job cover under factory warranty; used 1 WPW10143759 (Driet) from stock"

5/19/23 11:04 JX: concession S84638Leds out. Removed and replaced led modules. Now working as designed. Job complete

Cx complaint have gave error code. Found not draining. Different error codes on the book cx has than the tech sheet. Cleared drain tube and tested. Now draining properly. Job complete

"Checked the unit the door switch was busted , replaced tested operations ok now at this time"

"Upon arrival found unit with noise coming from the inside of the unit. Check the unit and found paper on the blower causing the noise complain, additional the unit has a bent on the right side of the unit causing the drum hit the wall. Inform this to the maintenance team and just unbent p. Now unit is working properly. Job complete"

"Replaced machine lid lock. Not locking. Adjusted lid strike holes. Fills,locks/unlocks, agitates, drains, rinses, and spins properly at this time. Complete."

"Installed new control and defrost and harness, tested unit working as designed"

Install the new icemaker which cycled properly

Uninstall old unit. Installed new unit. New unit operating as designed. Not cooling.

Replaced bad latch Adam. Operating as designed.

Replaced U.I board tested unit and also calibrated unit rant component test unit passed all test went over with customer unit is now working as designed job complete

Only replaced ice maker assembly tested ice maker unit is now working as designed went over with customer job complete

Alex components and tested. Unit now heating as intended.

JB out 6/2/23. Upon arriving customer states the ice production is now operating properly but the water dispenser produces a loud deep humming noise when dispensing water.Removed toe panel grille and inspected water inlet valve solenoid l tightened valve mounting bracket. Tested again. No more loud noise. Reins toe panel grill. Tested operation again. Dispenser operation is now working as designed. No more loud noise. No charge to customer. JOB COMPLETE

Installed new water valve retested unit now working as designed at time of service job completed

Rplaced broken door strike. Tested after repair all ok.

Unit making loud noise during spin cycle. I found cam not engaging all the way. Removed and replaced cam assy All tests good ; used 1 W10721967 (DRIVE PULLEY) from stock

Cx states that unit is making loud noise during spinning Replaced repair kit Tested unit working properly as required

Upon arrival tested unit got the unit to 425 with no smells the burner cover was not in correctly I put it in the way it was supposed to be installed unit is working as intended advised customer that cuz its new that they might have some wired smells the first few uses of the unit burning off stuff from the factory but I did not detect any smells job complete

"Installed compressor, recharged wi5 60 grams of r600. Tested, unit functions as designed. Allow unit to regulate to temps."

Led new components and unit is working as intended.

Cx states unit will not agitate. Unit is outside and not connected. Cx said I could take it in and hook it up. Told her that I wouldnt be the one to take unit back in if further diagnose is needed. Unit will need to be hooked up and accessible if needed to return. Water valves were clearly clogged. Also remove a handful of change inside washplate. Those were the issues I could find without full access to machine. Machine will need to be fully hooked up if we are called back.

Performed inspection. Found dent at freezer door gasket location both right and left side cabinetry. Provided pictures to tech line. Deemed unit unrepairable. SR#7736546178. Transferring to Trade partners spoke w/customer service ref#7736530504 started process to replace unit

Unit had a burnt wire at heat element. Spliced a new wire and unit heats per design. Job complete.

Inspected unit as necessary. Spoke with Techline. Diagnosed DSI board failure. Removed and replaced. DSI board. Tested operation. All OK.

Upon arrival replaced UI and ACU ran unit through multiple diagnostic modes. No more fault codes unit is working as intended.

Customer stated that the unit makes noises between cycle. Checked unit for error codes no codes. Ran u it through diagnostics and found noise is spray arm spraying door. May be caused by calcium buildup. Customer to clean with vinegar. Tested all works good at this time.

Found unbalance detection lever rattling against the bin making noise re secured the lever to the lid and ran cycle. Unit passed all tests and noise is no longer present.

Cycled unit and found leaking gear case causing damage to other components. Unit will need new gear case slider and clutch assembly.

Customer stated that the dryer keeps pausing the cycle mid cycle. Removed and replaced console and door switch tested all works good at this time.

Replaced evaporator assembly fan is working correctly now and refrigerator is getting good air flow also heating element is working properly went over with customer customer is now satisfied job complete

"On arrival unit not draining, loose connection at drain pump. Secured and tested, unit functions as designed."

Replaced defective control board. Tested unit and is working properly.

Upon arrival replaced all LEDs in unit they are covered under #: S84638 all unit lights are working as intended

Installed new infinite switch and UI retested unit passed all tests at time of service job completed

"Installed and secured parts listed, unit should now operate properly as designed, I advised the customer to let the unit regulate itself overnight for proper temperature, customer approved repairs"

Replaced the ui control. The unit is now cooling per design. Job complete.

Installed part tested checking out ok paid thrue I wallet no dents or dings cause by tech.

Installed up board unit tested ok complete

Found no error codes stored. I removed and replaced all parts ordered and both pulleys are nice and tight and the agitator is as well. All tested ok in diagnostic and job completed.

Called Tech line 7736474397 test ran system. No error codes. check for leaks. Customer issue frost buildup on suction line. Visual check found food storage compartment food Blockage at cooling air vent openings. removed items. No frost buildup at this time or noise at this time. Customer will attempt to document pic/audio future issues Unit operating correctly.

"New construction not occupied yet. Maintenance stated that the unit was not cooling. I tested unit, all temps are normal. I secured all heater connections. All tests good."

"Different issue. Tested unit, unit is heating. And all ops are working properly. Informed client to clean vent for better efficiency. Customer education on use and care"

Replaced part, job good to go

Top ring loose suspension worn. Reset top ring and replaced the suspension

Found valve not opening replaced tested working properly

Installed parts tested check out ok complete no dents or dings cause by tech.

Installers didnt properly balance fridge. Balanced fridge. Fridge working properly.

"JB out 5/23/23. Customer states Dishwasher Wash is but does not dry dishes. Verified dishwasher tank/tub was replaced recently by ARS. Note model serial tag is not available as tub was just recently replaced. Recommend customer contact KitchenAid factory service and request a replacement. Model serial tag to be shipped to them to be affixed to the dishwasher. Ran dishwasher verified incoming supply water temperature at 78°F. Instruct customer installation instructions provided with dishwasher From KitchenAid require a minimum of 120°F. Hot water supply to the dishwasher by the house. Hot water supply heater. If water is not hot enough, it will not evaporate and therefore will not promote drying. Tested dishwasher verified water is not hot enough. Recommend customer purchase and install a point of use hot water heater located under the kitchen sink adjacent to the dishwasher set for 125°F so that when the dishwasher is used it will receive no less than Required 120° minimum the moment the start button is pressed. Also recommend use of liquid rinse aid in Dispenser. Unable to verify any mechanical issue. No charge to customer. Job complete."

New pump and drain pump. Unit now washing and draining per design. Job complete

"Replaced defective igniter, tested unit and is working properly"

Removed and replaced timer and knob. Tested unit. All tests good.

"Found a worn clutch assembly (CAM). Had it replaced washer okNOTE: washer is being over used, and very time its something different ; used 1 W10721967 (Cam) from stock"

Installed new ui and retested unit passed all tests at time of service job completed

Replaced parts needed. Found bent bracket and it was coming from door. Replaced and tested. Checked out. Customer is happy. No more horrible sound. Job completed.

Fill tube is way to far in to the unit. F8e1 f5e2 f0e1. Running a full diagnostics test and seeing what unit does. Unit fills washes spins and drains as designed now. John with tech line. Definitely fixed the issue with the drain tube so far in. Sr number 7736476643. Job completed.

New switch and element installed. Unit now working as intended. Cx to purchase new drip pans for unit.

Installed new actuator motor capacitor product tested OK complete

Replaced all parts. Tested unit and is working properly

"As per pre id, a new Jazz board has been replaced and programmed as per design."

"Upon arrival, replaced complete wire harness with thermistor and replaced dampener. Advise tenant to give 24 hours for the unit to regulate itself. Unit is turned on and blowing as intended cooling as intended as well. Job complete."

Found evaporator fan not running. Found 120v at the connector. Replaced the fan and ran cycle. Unit passed all tests and is operating as designed.; used 1 WP2315539 (Evap fan) from stock

Ran dishwasher for about 20 minutes without any leaks. No fault codes stored.

Found the original diffuser not clipped in all the way and the thermistor was in the wrong location. I removed all the ice and replaced all parts listed. The unit is now circulating air the way it should be. It will take 24 hours to get back to normal temps. Ice maker and chute is no longer leaking after replacing the valve and chute. Job completed.

"JB out 5/23/23. Customer states during spin cycle,unit is very loud and shakes/dances away from wall. Tested drain and spin (no clothes) upon arrival to demonstrate washer will spin smoothly. Asked customer to load a regular wash load. Verified correct fill, wash (agitation) drain and spin functions.Redistributed wash load off balance (on purpose) to demonstrate an off balance load. Customer agreed this is what has been the experience.Properly redistributed load an spin again. To verify in customers presence the wash is operating correctly. And sometimes even the most evenly balanced wash loads may migrate out of balance.No parts needed. Adjusted front right leveling leg.No charge to customer.JOB COMPLETE"

"Removed the to the freezer found the black wire backed out, pin on the heater assembly replace the heater assembly and evaporator thermistor. Tested operation. Unit is working as designed at this time."

Tested found valve making noise because the road construction

Replaced defective heater and fill valve. Cycled ice maker.Tested ok

Found complaint wont spin. Cx had a cycle cancel full of water w clothes. Tested unit working as designed. Checked outlet. Cx has electrical issues. Referred to electrician. Unit working as designed cx instruct on load and care

Found the cap tube restriction at the cap to three way valve for the fresh food evaporator. After cutting affected area out and soldering the new connection there is now a full frost pattern on the fresh food evap. All tested ok after repair. Job completed.

Found a dead washing machine replace control board washer OK

"Found water line kinked at top of door, replaced water line and tested unit working as designed"

Install the new detergent assembly

Unit completely dead. Cx does not want to go through with repair. Did not perform any work. Will give us a call if they want us to come back out to assess.

Cx explained unit had a small water leak. Filled with water and drained and found the internal drain hose was loose and slowly leaking. Reconnected and verified issue is fixed.

Replaced harness tested unit dryer is heating and tumbling job complete

Replaced IM Unit working properly as needed

Customer stated that unit is not draining. Found failed pump. Removed and replaced pump tested all works good at this time. Not a recall different issue.

Silicone both freezer and refrigerator door gaskets open. Replace the refrigerator light switch tested operations unit is working as designed now.

F0E9 off balance pause. Cx was washing a blanket. Advised Cx to use deep fill when washing bulky things. Unit passed all tests and is working per design. Job complete.

Unit would not stop spinning the had to turn it off Manually removed old unit installed new unit operating as designed job complete

Improper drain hose installation. Unit is suffering from lack of water. Advised to have correct drain pipe installed. Job complete. Not a recall. This is a different issue. Job complete

"Install the new part on the unit. Retest the unit and now unit is working properly, no leaks at this time. Job complete"

Replaced lid and ran cycle. Unit passed all tests and is operating as designed.

Tested icemaker normal tested compressor normal tested damper normal tested all components customer has recorded noise about half way up on right side of cabinet un able to reproduce noise called tech