Local Reviews
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Erick S.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Installed new control on unit and after 30 sec deli board shut down. Reinstalled board and tighten pins and board would shut off. Unit is going to need new door. Failure in harness through door. Also requesting new control for power failure ; ordrng 1 LW10550670 (dor-fip) and 1 W10807590 (cntrl-elec) and 1 W11170612 (harns-wire) and 1 WPW10453401 (elect control board)
Enrique R.
ICEMAKER KITCHENAID KUIP15PRXX2 "Inspected kitchenaid ice maker . Customer concerns , not powering on . Incoming voltage to the unit 120 volts . Shorted control board, (float switch in drain pump sump shorted, caused by standing water in sump, taking the control with it) .; ordrng 1 W10562035 (switch) and 1 WPW10226156 (cntrl-elec) and 1 WPW10282108 (overlay)"
Enrique R.
REFRIGERATOR GE PYE22KMKGES "Inspected GE refrigerator . Customer concerns , RC not cooling correctly . Temperature setting on the control 35 degrees . Temperature in RC = 40 degrees . Freezer compartment is working ok .; ordrng 1 WR55X11121 (TEMPERATURE SENSOR ) and 1 WR55X28076 (refrigerator main co)"
Darren A.
REFRIGERATOR GE DSHF5PGXCEWW "Replaced ice container and tested, checks out good."
Darren A.
WASHER WHIRLPOOL WTW8000DW5 "Loud noise and not dissolving detergent. Checked for codes, none found. Ran through a rinse cycle and completed okay. Noise may have been an out of balance condition, educated on water level and loading."
Darren A.
WASHER WHIRLPOOL WTW5000DW2 "Replaced water valve, cold filling normally."
Enrique R.
OVEN JENN-AIR JJW3830WS02
Enrique R.
WASHER MAYTAG MVWB765FW2 "Inspected Maytag washer . Customer concerns , not starting the wash cycle . In diagnostics found , long fill error code . Shorted inlet valve . ; ordrng 1 W11165546 (valve)"
Darren A.
WASHER WHIRLPOOL WTW8500DC0 "Replaced water valve, recalibrated unit and tested, checks out okay."
Darren A.
WASHER GE GFW450SSM1WW "Replaced door seal, checks out good."
Enrique R.
REFRIGERATOR KITCHENAID WRV986FDEM00 "Inspected whirlpool refrigerator . Customer concerns , both ice makers stopped working . In diagnostics I checked RC ice maker found E2 error - motor lost position . ; ordrng 1 W10886939 (icemaker) and 1 WPW10764668 (ice maker)"
Dane K.
RANGE WHIRLPOOL WFG320M0BW Removed and replaced hinges and tested unit. Unit functions normal now
Enrique R.
REFRIGERATOR FRIGIDAIRE LFHB2741PF8A "Inspected Frigidaire refrigerator . Customer concerns , ice maker stopped making ice and UI partial displaying temperature numbers . Need new ice maker and UI .; ordrng 1 242058229 (user interface) and 1 243297606 (ice maker)"
Dane K.
RANGE FRIGIDAIRE LGGF3043KF Removed and replaced module and tested unit. Unit functions normal now
Dane K.
REFRIGERATOR FRIGIDAIRE FFHT2021TW Upon arrival of the unit was not cooling. Found the evaporator fan motor was not turning but getting voltage. Removed and replaced fan motor and tested unit. Unit functions normal now
Dane K.
KITCHEN WHIRLPOOL WDT730PAHB0 7724806241... Carly
David M.
REFRIGERATOR FRIGIDAIRE FFHT2032TP1 Tested frigid evap fan not turning. Need new evap motor; ordrng 1 5304514392 (EVAP MOTOR)
Dane K.
WASHER MAYTAG MVWX655DW0 Removed and replaced wash plate and tested unit. Unit functions normal now
Dane K.
REFRIGERATOR FRIGIDAIRE FFHS2611LWF Removed and replaced dampener and thermostat and tested unit. Unit functions normal now
David M.
REFRIGERATOR GE GFD28GELEDS Examine freezer door gasket tried reinstalling it won’t stay on. Needs new freezer door gasket
Dane K.
WASHER WHIRLPOOL WFW8740DW Upon arrival the drain pump was constantly running. Found unit with faulty circuit in control board. Removed and replaced control board and tested unit. Unit functions normal now
David M.
WASHER MAYTAG MVWB855DC3 Ran washer threw diagnostic and calabraed unbalance issue need suspension rods and control. Latch is working properly. ; ordrd 1 W11130356 (suspension) and 1 W11171748 (cntrl-elec)
Dane K.
WASHER MAYTAG MVWX655DW1 Upon arrival the unit would overfill. Found a pressure hose is not connected to the control board. Secured pressure hose and tested unit. Unit functions normal now
David M.
WASHER ROPER RTW4516FW2 Ran washer threw diagnostic and calibration. There cock roaches in the control and actuator needs control and actuator.; ordrd 1 W10913953 (actuator) and 1 W11170318 (cntrl-elec)
Dane K.
WASHER WHIRLPOOL WTW5000DW02 "Upon arrival the cx compliant was the unit was not filling with water. Unit giving a long fill, no fill cod. Found the cold water valve disconnected from th wire harness. Secured connection and tested unit. Unit functions normal now."
Darren A.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Unit is freezing items in fresh side compartment, temperature set at 38.; ordrng 1 WPW10196393 (damper control assembly)"
Darren A.
REFRIGERATOR FRIGIDAIRE FPBS2777RFK "Bottom ice maker stopped producing/very slow production, temp checks okay, water pressure okay, ordered correct ice maker. ; ordrng 1 243297606 (ice maker)"
Cruz B.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Cx states ice maker stopped producing ice, i then removed bad ice maker and installed new pre I’d parts (ice maker, inlet valve) into unit, water filled mold, cooling and temps are working as designed, cx ok repair. SEND CX A SURVEY PLEASE THANKS"
Cruz B.
M/W OTR MAYTAG MMV4206FZ5 "Inspected and tested unit. Found unit not heating, upon removal of unit tech found unit had been modified, look at SD-QuickPic, a installer from Best Buy had came to cx home and had did some modifications on unit to hold the unit in place, I informed cx to have the installer come back out to drop the unit and then call back to reschedule. Cx said ok"
Cruz B.
WASHER MAYTAG MVWC565FW1 "Installed new part ( lid) into unit. I then tested unit in diagnostic test mode it completed wash drain spin locked & unlocked, no codes, no leaks. Cx ok repair"
Chase F.
WASHER WHIRLPOOL WTW4800BQ0 "F8E1, diagnosed a whirlpool washing machine, received long fill error code. Water coming out very slowly, cleaned out water inlet valves, found hard water built up. Re tested unit. Unit passed through all cycles. And is now working by design."
Dane K.
WASHER MAYTAG MVWB765FW "Upon arrival the unit was making sounds when washing. Found the clutch not properly engaging making gears in gear case wear out. Could not remove agitator from drive rod. Unit needs new gear case, agitator, and clutch.; ordrng 1 W10754448 (clutch)"
Chase F.
LAUNDRY MAYTAG MVWB835DW3 Removed basket and cleared out blockage in sump in outer tub. Unit is now draining and functioning how it is designed. Informed cx that there is something clogged in her drain line. Unit working by design. Job complete.
Chase F.
WASHER MAYTAG MVWB720BW0 Diagnosed a Maytag wash no machine. Found drain hose loose. Fastened up hose to drain pump. Received over suds error code. Ran unit through test cycle and unit passed through all cycles with no problems. Educated cx on proper amounts of soap and what kind of soap to be using. Calibrated unit. Unit now working by design. Job complete.
Chase F.
REFRIGERATOR FRIGIDAIRE FFHS2611LWF "Installed new ice maker, all other specs tested good. Job complete."
Cruz B.
WASHER WHIRLPOOL CGT9000GQ0 "Installed new part (coin drop) into unit. Cx now states unit does not always complete a cycle it hit & miss, unit is brand new
Cruz B.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Cx states ice maker barely makes any ice, ran ice maker test in diagnostic found E2 ice maker switch, found motor fan not to be blowing hard as well, cooling and temps are working fine at the moment. Ordering parts fan, ice maker into unit. ; ordrng 1 W10846539 (FAN) and 1 W11294907 (ICE MAKER )"
Cruz B.
DRYER AMANA NED4655EW1 "Cx states unit does not dry clothes at times hit & miss, found element to be cyc cycling off and on, removed back cover and tested cycling thermostat and found it to be bad. Ordering part thermostat for unit. ; ordrng 1 WP3387134 (THERMOSTAT)"
Cruz B.
WASHER AMANA NTW4516FW3 "Cx states unit filled with water then it stopped, couldnt go into diagnostic, tilted unit back and found pump to be seized, ordering parts; ordrng 1 W10919003 (PUMP DRAIN) and 1 W11170317 (CNTRL ELEC )"
Chase F.
OVEN KITCHENAID KEBS109BSS00 Installed new glass. Unit now working by design. Job complete.
Cruz B.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Inspected unit. Found condensation inside RC look at SD-QuickPic, found refrigerator door hinge to be bent causing refrigerator door to sag, freezer compartment is working fine at the moment. Ordering hinge for unit. ; ordrng 1 WP2325482 (HINGE )"
Chase F.
REFRIGERATOR WHIRLPOOL WRS576FIDM01 "Found damper in stuck position, took apart and reseccured connections, unit now getting proper air flow. Unit is cooling at perfect temperatures. Unit is working by design. Job complete."
Cesar H.
DRYER - GAS MAYTAG MGDB855DC4 Found lint screen does not drop down all the causing lint to get past filter found duct housing misaligned keeping filter from going all the way in. Proper lined up duct and lint filter went in all checked good
Cruz B.
REFRIGERATOR MAYTAG MFW2055FRZ00 "Cx states freezer door does not close properly has a left side gap, found both slides to be getting jammed causing door not to close properly, found damper cntrl to be stuck close, SS door is warped as well, ordering parts for unit. ; ordrng 1 LW10858419 (DOOR SS) and 1 W11087463 (DAMPER ) and 1 WPW10397635 (Adapter) and 1 WPW10397636 (ADAPTER)"
Cruz B.
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Dustin from wp tl said to replace the user interface if door alarm is not coming on when doors are open, ice maker is not making ice as well, water filled mold in diagnostic test 97 ice maker did not harvest is test 120, ordering parts per tech line. ; ordrng 1 W11099789 (ICE MAKER ) and 1 W11314429 (UI) and 1 W11330648 (UI )"
Cruz B.
WASHER AMANA NTW4700YQ1 "Unit needs suspension rods, found 2 suspension rods had been broken off at hub, no codes, Ordering suspension rods for unit. ; ordrng 1 W10780048 (SUSPENSION RODS )"
Chase F.
WASHER WHIRLPOOL WTW4800BQ0 Installed new water valves. Calibrated unit. Tested unit. Unit ran through all cycles with no problems. Unit now working by design. Job complete.
Cesar H.
RANGE WHIRLPOOL WEG750H0HZ0 Outlet miss wired causing convection element to come on
Cruz B.
WASHER ROPER RTW4516FW0 "Cx states unit will not complete any cycles at times hit & miss, ck for codes and found inlet water valve fault code. Ran diagnostic it tested ok. Ordering parts cntrl elec, valve for unit. ; ordrng 1 W11124712 (CNTRL ELEC) and 1 W11210459 (VALVE )"
Cruz B.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Cx unit is working fine at the moment, cx states unit will shut off & on at times. Cooling and temps as designed. Ordering parts cntrl elec for unit. ; ordrng 1 WPW10366605 (CNTRL ELEC) and 1 WPW10397958 (UI)"
Cesar H.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Replaced control and ice maker tested good
Chase F.
ICEMAKER KITCHENAID KUIC15NHZS0
Chase F.
RANGE FRIGIDAIRE FFEH3054USA "Installed new heating element. Still not getting element to heat up. Found bad infinite switch not wanting to react with element. Ordering new switch; ordrng 1 316436000 (switch,infinite sm)"
Chase F.
DRYER WHIRLPOOL WED49STBW Plastic on timer stripped not allowing knob to be secure. Will need new time.; ordrng 1 W10846428 (timer)
Chase F.
KITCHEN WHIRLPOOL WDT720PADM0 "received error code indicating float switch stuck. Found object stuck beneath switch, removed object. Cx claims that she put the rinse aide in over a year ago and it is still full. Ordering new dispenser; ordrng 1 WPW10671905 (dispenser)"
Chase F.
DRYER GE GTD33GASK0WW "Found bad ignitor not wanting to ignite, ordering part.; ordrng 1 WE4X739 (IGNITOR)"
Chase F.
WASHER WHIRLPOOL WTW8900BC0 "Found drain pump not interacting will need new pump, also found a faulty lid latch not wanting to latch and control board not wanting to do anything. ; ordrng 1 W10761026 (cntrl-elec) and 1 WPW10409079 (pump-water)"
Andy H.
MICROWAVE JENN-AIR JMW2430DS03 "Not turning on, replaced main display control tested unit working properly"
Cesar H.
DISHWASHER KITCHEN AID KUDC10FXSS5 Found chopper clogged blade not cutting causing a restriction on water flow to spray arms and wheels on the lower rack are falling off ; ordrng 1 W10083957V (chopper) and 4 W10195416V (dish rack wheel)s
Andy H.
FREEZER KITCHENAID KRSC503ESS01 "Not cooling in fresh side, replaced thermistor and evap cover tested unit working properly"
Andy H.
REFRIGERATOR WHIRLPOOL KBSD606ESS01 "Not dispensing ice , repaired door dispenser and installed filter for customer tested unit working properly"
Cesar H.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Found several bins cracked and broken also found fresh side door gasket failed routed for bins and gasket ; rqstng P&A on 2 W10830274 (gasket-fip)s and 3 WPW10212139 (bin-cntlvr)s and 2 WPW10224961 (bin-cntlvr)s
Andy H.
REFIRGERATOR WHIRLPOOL WRB329DMBM00 "Door replaced door,name,handle tested unit working properly"
Cesar H.
REFRIGERATOR WHIRLPOOL WRS326FDAW04 Found liner has cracked rerouted for liner patch kit ; ordrng 1 8201700 (repair kit)
Andy H.
REFRIGERATOR WHIRLPOOL WRT541SZDW "Leaks water, repaired defrost drain it was causing water to drip down fresh side tested unit working properly"
Andy H.
REFRIGERATOR JENN-AIR JUD24FCECX "Leaks, repaired fitting at valve tested unit working properly.. unit was off turned unit on"
Cesar H.
WASHER MAYTAG MVWB855DC3 Found dry seal on gear case rubbing on drive shaft making a loud squealing noise during slow basket spin ; ordrng 1 W10811956 (drIVE ASSEMBLY )
Cesar H.
REFRIGERATOR WHIRLPOOL WRS326FDAW04 Found liner has cracked rerouted for liner patch kit ; ordrng 1 8201700 (repair kit)
Cesar H.
DISHWASHER AMANA ADB1400AGS1 Supply line leaks ; ordrng 1 W10278636RC (hose-fill) and 1 W10685193 (fitting)
Andy H.
REFRIGERATOR WHIRLPOOL KSSS42QMB "Not making ice,replaced ice maker and tested unit working properly"
Andy H.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found leak in liner behind screw on left side of rail
Andy H.
DRIYER WHIRLPOOL WGD75HEFW0 "Gasket coming off, replaced gasket and tested unit working properly"
Andy H.
DISHWASHER KITCHEN AID KDTE204GPS0 "Not opening, replaced dispenser tested unit working properly"
Alejandro C.
REFIRGERATOR WHIRLPOOL WRF535SWHZ00 Found unit not cool. Replace compressor and dryer charge refrigerant unit work normal
Andy H.
DISHWASHER KITCHEN AID KDTE204GPS0 Need to order did not receive part.; ordrng 1 W10861000 (detergent dispenser)
Alejandro C.
FREEZER WHIRLPOOL WRT311FZDW01 Found unit not cool normal. Replace compressor and dryer and charge refrigerant unit work normal
Andy H.
WASHER WHIRLPOOL WTW8500BW0 "Bearing is making noise and leaks ; ordrng 1 W10076270 (screw) and 1 W10118114 (hub,basket) and 1 W10380698 (washplate) and 1 W10435302 (bearing)"
Aaron B.
COOKTOP AMANA AGC6356KFB01 Replaced the knobs tested operations
Aaron B.
WASHER MAYTAG MVWB765FC3 "Unit cold water was dripping in , checked the water valve debris in the valve filter , cleared out tested operations unit is working as designed at this time operating normal customer instruct on proper settings for certain loads"
Aaron B.
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Replaced the icemaker and fill tube assembly , tested operations ok at this time"
Aaron B.
WASHER WHIRLPOOL WTW5000DW2 "* noisy actuator gears stripped, replaced tested operations, unit ok now Did a customer instruct is well on sorting clothes and the proper load setting for what they have to wash constitutes what water level they get and to get the best success from those loads unit is working as designed now"
Aaron B.
WASHER WHIRLPOOL WTW4800BQ0 Replace the main board tested operations unit is working as designed
Aaron B.
DISHWASHER WHIRLPOOL KDTM354DSS5 Checked operation found nothing wrong with the dishwasher but where the customer said it was leaking was out the airgap the airgap centerpiece was busted I taped off the top of the airgap to keep her from backing out and spewing all the water out from the top tested unit unit is working correctly no leaks found from the manufacture standpoint the problem is that the airgap is busted and needs to be replaced advise customer not to use it until they have that repaired
Andy H.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Needs 3 way valve ; ordrng 1 W10874835 (valve)
Aaron B.
WASHER WHIRLPOOL WTW5000DW2
Aaron B.
KITCHEN WHIRLPOOL WDT730PAHZ0 Seized drain pump freed up the drain pump cleared out found a piece of glass in the drain line where the pump was at cost to not function removed and replaced tested operations unit is working as designed and now drains correct
Andy H.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Door gasket are torn; ordrng 2 W10830189 (gasket-fip)s
Aaron B.
WASHER WHIRLPOOL WFW92HEFW0 Main board listed was not with me returned it No the unit is showing an F3 e1 and. An F6E5 code needs main board and pressure sensor Ordered the parts to correct the issue ; ordrng 1 W11201293 (MAIN BOARD ) and 1 WPW10448876 (switch-wl)
Aaron B.
FREEZER MAYTAG MFT2776FEZ00 "Checked the unit , it was plugged in freezer section was 70°F, and the fresh side section was 68°F like it hasn’t ran, unplugged unit reset the controls plugged back in unit turned on fan motors too compressor started running fresh side section fans ran but was barely moving any air , looked at evaporator frozen over; ordrng 1 W10882135 (cntrl-elec) and 1 W11033168 (harns-wire) and 1 W11036448 (solenoid)"
Aaron B.
DISHWASHER JENN-AIR JDB9200CWX3 Left side track came apart The tack welds needs left and right hand side tracks order parts; ordrng 1 W11259785 (TRACK LEFT ) and 1 W11259786 (TRACK RT )
Aaron B.
REFRIGERATOR KITCHENAID KBFN502ESS00 Unit after a power outage did not start cooling again , went into diagnostics it would not go to diagnostics he said well that’s the main problem replace the main board and the unit should come back to work correctly because the main board is no longer working right; ordrng 1 WPW10739408 (cntrl-elec)"
William L.
DRYER MAYTAG MEDB855DC "Removed front of unit, Found blower wheel broken, ordered blower wheel for unit.; ordrng 1 WP697772 (blower wheel)"
William L.
DISHWASHER WHIRLPOOL WDT780SAEM1 "Found rack adjusters with broken wheel studs, ordered rack adjuster kit for unit.; ordrng 1 W10712395 (adjuster)"
Tyler F.
DRYER WHIRLPOOL WGD5000DW3 Customer stated That the seal is coming off the drum and the drum is cracked. Ordering drum in stock.; ordrng 1 W10899578 (drum)
Tyler F.
WASHER AMANA NTW4516FW3 Customer stated that the u it is making a similar noise to the last time. Ordering motor not in stock.; ordrng 1 W10890624 (motor-drve)
Tyler F.
M/W OTR KITCHENAID KMHS120ESS5 Customer stated that the microwave caught fire. Found wave guide melted and blew fuse. Ordering wave guide and fuse not in stock.; ordrng 1 W10138793 (fuse) and 1 W10533497 (covr-inlet)
Tyler F.
REFRIGERATOR WHIRLPOOL WRS331FDDW01 Customer stated fan motor is making noise and the light is out. Ordering LED light and freezer harness not in stock.; ordrng 1 W11225843 (harns-wire) and 1 WPW10515057 (light)
Tom R.
WASHER WHIRLPOOL WTW4816FW2 "Customer states that they had to remove the top panel and lid to access clothes that were stuck in unit. Entered diagnostics and found error codes F2E1, F3E1, F5E1. Ran diagnostic test, only F5E1 repeated. When in diagnostics UI randomly changing without contact. Order Control Board and Latch. Reschedule customer on part and time availability.Control Board - (W11170319)Latch - (W11307244); ordrng 1 W11170319 (CNTRL-ELEC) and 1 W11307244 (LATCH)"
Tom R.
REFRIGERATOR WHIRLPOOL WRS571CIHV01 "Found drip pan leaking, all water lines and valves secure and dry. Order drip pan. Part out of stock, no ETA, reschedule customer on time and part availability.Drip Pan - (W10714793); ordrng 1 W10714793 (tray-evap)"
Timothy J.
WASHER MAYTAG MHW5500FW1 Unit has 120 vac to the control but there is no function. Installed control . Still no function. Unit needs console.; ordrng 1 W11218376 (console)
Steven W.
RANGE-GAS JENN-AIR PRG3610NP "Found weak bake ignitor, shorted rear center surface switch, flames shooting out under power burners. Needs maintop, burner kit per service pointer #K8178714. W10169411 (2) and 73001579 are discontinued. EST for bake ignitor and rear surface switch is 614.39 labor 150.00.; ordrng 1 WP73001165 (igniter- 1) and 1 WP73001321 (switch- ig)"
Steven W.
WASHER WHIRLPOOL WTW7500GC2 Found faucet switch tab broke off by previous broken lid( replaced by whirlpool tech ). Needs switch.; ordrng 1 W11174420 (SWITCH-FAUCET)
William L.
FREEZER KITCHENAID KRMF706EBS01 "Installed adapter kit as per service pointer, resealed gasket area at left side of freezer door liner with clear sealant., unit cooling at this time."
Tyler F.
DRYER MAYTAG MGDC215EW2 Customer stated that the dryer will not run. Removed and replaced timer. Unit is now getting voltage to motor but will not start. Removed and replaced motor tested all works good at this time.
Tyler F.
RANGE WHIRLPOOL WFG550S0HZ0 Customer stated that the door is not closing. Found the hinges were bent. Removed and replaced hinges. Tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer stated that the ice maker is too loud when making ice and filling ice tray. Cycled ice maker all works good at this time. Sound levels are normal.
Rich S.
REFRIGERATOR JENN-AIR JFX2897DRM02 Took thermistor reading at beginning of diagnosis at control box with out allowing any existing change in tempatures.
Tyler F.
REFRIGERATOR WHIRLPOOL KSCS23INBL00 Customer stated that the water dispenser line in the dispenser I leaking. Removed and replaced hose kit customer had leak at valve so could not test.
Tyler F.
RANGE KITCHENAID KFGD500ESS04 Customer stated that the unit shows error code F2E0 user interface disconnected. Removed and replaced interface tested all works good at this time.
Tyler F.
WASHER MAYTAG MVWB865GC0 Customer stated a rag got stuck under the agitator. Removed agitator and removed rag. Reinstalled and calibrated all works good at this time.
Tyler F.
DRYER AMANA NGD4655EW2 Customer stated that the drum is not moving. Found broken belt. Removed and replaced rollers idler and belt with dryer repair kit. Tested all works good at this time.; used 1 4392065 (DRYER REPAIR KIT) from stock
Raymond H.
MICROWAVE KITCHENAID KOCE507ESS05 "Upon arrival unit microwave would not work. Unit had communication failure between UI and appliance manager, UI failure, MW AM failure.ran through diagnostics, per tech sheet need UI, controls and switch harness.; rqstng P&A on 1 W10915648 (cntrl-elec) and 1 W11093258 (panl-cntrl) and 1 W11179310 (cntrl-elec) and 1 W11241293 (harns-wire)"
Tyler F.
WASHER WHIRLPOOL WTW8500DW0 "Customer stated that the unit is not locking, found error code for lock. Lid is broken in the left rear corner at hinge. Removed and replaced lid. Tested all works good at this time."
Tyler F.
WASHER MAYTAG MHW5100DW0 Customer stated that the unit will not drain. Found drain pump was not draining. Found connector loose. Fixed and tested all works good at this time.
Timothy J.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Customer states they had guests come over (high demand) and after that they did not get any more ice. FC temp 1.3f bin and IM temp is in the 48-52f. The fans are working correctly. IM has an E2 code , IM fails cycle tests. Removed upper wall of RC and removed and replaced IM. Reinstalled upper wall. Ran a service cycle. New I’m passes this test. Filled IM with water. IM box fan is running and the ice bin is cooling . Unit checks ok. No leaks noted."
Timothy J.
REFRIGERATOR KITCHENAID KRFC302ESS00
Steven W.
WASHER AMANA NTW4516FW2 "Replaced main wiring harness, actuator( shifter). Ran diagnostics. No error codes. Ran auto test cycle, calibration- passed. Fills, agitates, drains, rinses,& spins properly. Complete."
Steven W.
WASHER MAYTAG MVWC565FW0 "Ran diagnostics. Had f2e1, f9e1, & f0e2. Cleared error codes. Found drain pump jammed. Unjammed drain pump. Ran auto test cycle, calibration- passed. Fills, agitates, drains, rinses, & spins properly. Advised customer to use less detergent. Complete."
Steven W.
WASHER MAYTAG FAV9800AWW "Ran diagnostics. Not spinning. Lifters are turning. Found tub bearings locked up. Needs spinner support, transmission, lifter bushings, bearings, belt. 25001089 transmission is discontinued. Advised customer to purchase new washer. EST 1511.77. Labor 400.00. ( without transmission). Customer declined repair. Complete."
Steven W.
VENT HOOD WHIRLPOOL UXT5530AAS2 Found blower wheels saturated with grease causing vibration. Needs blower assembly. EST 627.40. Labor 100.00. Customer declined repair. Complete.
Steven W.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Found control panel popped out of panel. Reinstalled control panel. Ran diagnostics. Fills, washes, drains, rinses,& dries properly. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Replaced RC LED module. Unit is cooling properly, RC light is working properly at this time.complete."
Randy C.
REFRIGERATOR JENN-AIR JS48PPDUDB15 Found complete ice build up inside freezer Found door flap on icemaker not closing properly causing frost buildup needs new door also needs new icemaker not making ice properly. Waiting on door customer okayed customer wants new fridge referred to warranty; rqstng P&A on 1 LW10292433 (dor-fip us) and 1 WPW10277448 (icemaker)
Steven W.
REFIRGERATOR WHIRLPOOL WRS325FDAM04 "Replaced diamond ( main ) LED assembly. Unit is cooling properly. RC , FC lights are working properly at this time. Complete."
Steven W.
WASHER WHIRLPOOL WFW72HEDW0 "Replaced air trap per service pointer W10803528. Replaced drain pump and pressure sensor. Ran diagnostics. Cleared error codes. Ran quick test cycle. Fills, washes, drains, rinses,& spins properly. Advised customer to use clean cycle with affresh cleaner. Complete."
Randy C.
MICROWAVE WHIRLPOOL WMH31017HZ Schedule for pick up; saved tckt
Rod H.
REFRIGERATOR MAYTAG MFX2876DRM02
Randy C.
DRYER WHIRLPOOL WGD7500GC0 Found unit making excessive noise beginning of cycle. Removed and replaced pulley wheel. Same noise. Ordering parts necessary for repair. Motor pulley and blower wheel. ; ordrng 1 279787 (motor) and 1 W10837240 (bracket) and 1 WPW10349492 (wheel)
Rod H.
DRYER MAYTAG MGDX655DW2 Won’t dry clothesConfirmed Little to no exhaust being expelled from dwelling termination point approx ten ft give or take the elbow connections. Disconnected exhaust and normal cycling of heat was revealed.Exhaust issues need taken care of by consumer. Consumer now aware that these types of callouts are not going to be cvr’d in future. Venting outside of dryer the responsibility of consumer
Patrick C.
RANGE WHIRLPOOL WFG505M0BS3 Found the front left burner not lighting always. Gas comes in but not ignition. Needs new burner cap style and smoothed out to remedy issue.; ordrng 1 W10881749 (cap-burner)
Rod H.
REFRIGERATOR WHIRLPOOL WRB322DMBM Icemaker makes noiseConfirmed Icemaker was turned on which causes imkr to call for water which in this case was not hooked up. Turned off icemaker This is not explained in any operators guide so consumer had no way of knowing what the noise was she was hearing
Rod H.
WASHER MAYTAG MVWB835DW0 F6E2 malfunctions code in displayNo response from user interface after waking up controlMalfunction code indicated a interface communication errorConfirmed and replaced ui same day return with part.; pckd up 1 W10861510 (console)
Patrick C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ Order valve before going back out ; ordrng 1 W11043013 (valve)
Patrick C.
RANGE WHIRLPOOL WFG320M0BS3 Found the unit with a gas smell. Gas company tagged unit. Found right front tubing bent leaking gas. Does it when off too. Needs manifold as well; ordrng 1 W10512763 (pipe-mnfld) and 1 W11050487 (holder-orf)
Raymond H.
DRYER MAYTAG MGDB765FW Upon arrival cx states back vent grill is starting to discolor. This is normal operation. Instructed cx on proper use and care of unit.unit functions as designed.
Patrick C.
WASHER WHIRLPOOL MVWB765FW2 Based off errors valve needs to be ordered before going back out ; ordrng 1 W11165546 (valve)
Raymond H.
FREEZER WHIRLPOOL WZC3122DW01 Upon arrival cx states unit intermittently cools. Tested and found starting and run amp higher than normal range. Ohmed start device device shorted. Replaced start device and tested. Start ohm at 8.3 run ohm at 4.5 amps. Unit functions as designed.
Raymond H.
DRYER WHIRLPOOL WGD6620HC0 "Replaced inlet and outlet thermistor, high cut off, and thermal fuse. Tested unit. Unit functions as designed."
Raymond H.
DRYER MAYTAG MGD6630HC0 Installed drive motor idler pulley and blower wheel. Tested unit. Unit functions as designed.
Raymond H.
DRYER FRIGIDAIRE MODEL
Patrick C.
FREEZER WHIRLPOOL KSC24C8EYY02 Found the unit no cool at all the compressor barely sounds like it is running. High amp draw. Suspecting restricted evaporators. Need to cut back cap tube line and recharge unit. Quoted 515. Parts are cover for 10 years per entitlement
Raymond H.
REFRIGERATOR WHIRLPOOL WRS321SDHZ02
Leon M.
VENTHOODS KITCHENAID KVWB406DSS2 Lights bulbs turning on and off.3 screws are damaged from installation crew or previous tech.can’t get access to wiring connections to check loose contacts.Pictures are provided.; ordrng 1 WPW10727063 (cntrl-elec)
Raymond H.
WASHER WHIRLPOOL WTW5000DW1 "Upon arrival cx states unit damaging clothes. Tested unit. No codes, and operates as designed. Instructed cx on proper loading and use and care of unit."
Leon M.
WASHER AMANA NTW4516FW2 After running diagnostic test no errors found.On spinning mode unit makes noise from tub and under of the unit.Needs to replace tub and gear case.; ordrng 1 W10554251 (spin basket) and 1 W11255272 (gearcase)
Raymond H.
WASHER WHIRLPOOL WFW75HEFW0 "Replaced switch and tested, unit functions as designed."
Raymond H.
OVEN KITCHENAID KODE500EBS02 "Installed UI. Tested, unit functions as designed."
Raymond H.
RANGE KITCHENAID KFDD500ESS02 Installed burner heads WP sent to cx. Burner heads kept to return to WP.
Raymond H.
DISHWASHER KITCHENAID KDTE204ESS1 Installed control and detergent dispenser. Tested unit. Unit functions as designed.
Raymond H.
REFRIGERATOR KITCHENAID KBRS22KWMS6 Upon arrival cx states unit building ice block on bottom of FC. Found blocked duck bill. Repaired duck bill. Cx will defrost unit. Unit functions as designed. Collected full amount for both tickets on 246278.
Randy C.
WASHER WHIRLPOOL WTW5000DW1 Found unit making noise from new installed cam. Removed and replaced part. Now working as designed.
Randy C.
WASHER MAYTAG MVWB835DC4 found deep water wash with very little water levels. Removed and replaced valve and control. Now working as designed. Cx approves job
Randy C.
REFRIGERATOR WHIRLPOOL KBSD608ESS01 Found lights not coming on. Found bad light module. Removed and replaced. Now working as deisgend.
Randy C.
WASHER WHIRLPOOL WFW92HEFW0 "Found f8e0 error code complaint won’t turn on. Cx is blind. Unit turns on. Removed and replaced pressure switch. Now working as designed. Cx is visually impaired, instructed how to properly start machine. Job complete."
Kevin M.
WASHER MAYTAG MVWX655DW1 "Unit making noise in spin cycle. Tested unit and found gears slipping in transmission. Ordering transmission, cam kit, and actuator. ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035751 (gearcase)"
Randy C.
LAUNDRY WHIRLPOOL WGD7500GC0 Cx cancelled at the door said it’s too much.
Randy C.
DISHWASHER WHIRLPOOL WDT720PADW2 Found complaitn not washing all the way through the cycle. Found faulty pump n motor on test cycle. Removed and replaced motor. Unit ran as designed. Advised cx the bottom stick that holds dishwasher up is broken. Cx aware.
Kevin M.
REFRIGERATOR KITCHENAID KRSF505ESS00 Trip and labor still under service guarantee from recall on RO. Unit has broken wires at base of freezer door causing ice maker not to cycle. Part is covered by autho KJVO100FP1. I called customer and informed him that I am ordering door and we will be calling him when it arrives. Allow 1hr on return for install. ; ordrng 1 LW10755680 (dor-fip)
Randy C.
DISHWASHER AMANA ADB1400AGW Found complaint leaks. Tested found leaking from installation. Installation issue unit working as designed. Cx has poor drying results. Recommended rinse aid for better improved drying. Cx okayed. Referred her to the management company. Found unit needs to be installed properly. Last company failed to do so. Drying mechanism or king as designed
Randy C.
REFRIGERATOR WHIRLPOOL KSSS42DBW00 "Found complaint unit has condensation in the freezer door. LW10292433 1,585.06. For door for freezer not sealing. Cx declined. Wants to look around for new unit. Okayed. Service call 115. Collecting for service call. Via cc."
Kevin M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Customer stated unit is not making ice in upper ice maker and led lights flicker or don’t turn on. Found control board out dated for led problem per service pointer. Customer getting frost in upper rear corner of adapter assy. Needs new adapter with seals. Found ice box fan not running in test cycle and ice maker code for failed thermistor. Needs ice box fan and ice maker. Ordering parts. ; ordrng 1 W10830288 (cntrl-elec) and 1 W10846539 (evaporator fan blade) and 1 W11294907 (icemaker) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket) and 1 WPW10635022 (adapter)
Patrick C.
REFRIGERATOR WHIRLPOOL WRX735SDBM Found the unit having issues with a noise. Check3d out seemed to be coming from the fan. Removed and replaced fan. Tested unit. All ops checked good
Kenneth M.
WASHER MAYTAG MVWX655DW0 Found unit with no options due to no drain. Found all other functions working but control board not sending voltage to drain pump. Ordering new control. Rescheduled customer for Saturday 5-11-19; ordrng 1 W10625696 (cntrl-elec)
Patrick C.
LAUNDRY WHIRLPOOL WTW5000DW2 Found the unit not filling up as it should. Found a fault for inlet valve. Ohmed out the values on the valve and found the cold inlet reading high resistance. Needs new valve removed and replaced. Tested unit. All ops checked good
Patrick C.
DRYER - GAS WHIRLPOOL MGDX655DW2 Removed and replaced timer. Tested unit. All ops checked good
Kenneth M.
DISHWASHER AMANA ADB1400AGW1 Recieved dispenser that was used. And not brand new. Ordering NEW dispenser. Rescheduled customer for Tuesday ; ordrng 1 WPW10428217 (dispenser)
Patrick C.
RANGE WHIRLPOOL WFG525S0HS0 Heating issues. Same as before. Checked my previous repair to find the wire I used to ground out ignitor had melted. Didn’t withstand the heat. Put some better wire in its place. Tested unit
Kenneth M.
REFRIGERATOR FRIGIDAIRE LFSS2612TP0 Foun dunit with slow ice production. Ordering new ice maker. Also found not dispensing ice. Ice chopper blades bent catching and locking. Ordering new ice container rescheduled customer for Tuesday 5-14-19; ordrng 1 241860803 (ice container asm)
Patrick C.
WASHER MAYTAG MVWC565FW Removed and replaced pully. Calibrated and tested. All ops checked good
Kenneth M.
WASHER MAYTAG6 MVWC415EW1 Problem. Ordering hub and gearcase. ; ordrng 1 W10528947 (drive hub kit) and 1 W11035747 (gearcase)
Patrick C.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Removed and replaced valve. Tested unit. All ops checked good
Kenneth M.
DISHWASHER WHIRLPOOL WDF520PADM7 Installed inlet tubing and found dishwasher tub leaking due to hole in back corner. Ordering new dishwasher tub. ; ordrng 1 W10804026 (tub-dishwr)
Patrick C.
DISHWASHER MAYTAG WDF760SADW1 "Found unit not drying. Checked errors found error for heater issues. Heat read open and meter, needs new one. Removed and replaced. Tested unit. All ops checked good"
Kenneth M.
WASHER MAYTAG MVWB765FW3 Found unit not filling with water cause unit is not sensing tub movement. f7E5 error code indicating unit is not switching from spin to agitate and vise versa. Stuck in spin. Ordering new cliputch Nd slider. Rescheduled customer for Wednesday 5-15-19; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch)
Patrick C.
DRYER AMANA NGD4655EW2 Found the unit no heat. Checked ignitor and thermal fuse those are good. Checked the thermal cut off and it was reading open load on meter. Test3d un t. All ops checked good
Patrick C.
WASHER WHIRLPOOL WTW5000DW2 "Removed and replaced capacitor, actuator and motor. Tested u it. All ops checked good"
Leon M.
DISHWASHER WHIRLPOOL WDT710PAYM3 Unit has a bad drain pump. Replaced drain pump and run diagnostic test.Unit start working well.
Kevin M.
WASHER MAYTAG MVWB835DW0 Customer is not getting hot water. I removed console and found fill valve harness not inserted all the way on hot solenoid on valve assy. I removed connector and seated wire back into connector and reconnected. All tests good.
Kenneth M.
FREEZER WHIRLPOOL WRS321SDHZ01 Found unit freezing at the top of fridge. Ordering new damper. Not opening and closing properly. Ordering UI for not reading temps. Did not reschedule due to part availability ; ordrng 1 W11214887 (cntrl-elec) and 1 W11317276 (diffuser)
Kevin M.
DRYER MAYTAG MGDC300BW1 "Unit unable to spin drum with load of clothes. I found seized rollers and worn belt. Removed and replaced rollers, idler and belt with repair kit. Tested unit. All tests good."
Kevin M.
OVEN KITCHENAID KEBK206SSS02 Estimate. Trip $115.00 labor $187.63 parts $117.55 tax $10.29 total $430.47 element on lower oven is visibly broken and inner door seal out of alignment. Removed and replaced element and corrected seal. Tested unit. All tests good.
Kenneth M.
WASHER MAYTAG MVWX655DW0 Installed control board tested unit. Unit is now working properly. Customer approves function at this time. ; O-emld tckt
Kevin M.
DISHWASHER WHIRLPOOL WDF520PADM7 Unit not dispensing rinse aid. I tested dispenser and found dispenser will not accept rinse aid to to stuck slider inside of dispenser. Removed and replaced dispenser. Tested unit. All tests good.
Kevin M.
OVEN WHIRLPOOL WOS51EC0AS04 "Called trade partners, unit was sold to KB Homes on 4/23/18 and has a 2 yr warranty. It comes up in entitlement per trade partners. Unit has locked door and won’t power up. I removed console and found open fuse. Removed and replaced fuse. All tests good. ; used 1 WPW10545255 (FUSE-THRML) from stock"
Kevin M.
WASHER WHIRLPOOL LSQ9549LW2 Unit making noise during agitation. I found worn out agitator dogs. Removed and replaced agitator dogs. Tested unit. All tests good.
Juan H.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Customer complaint refrigerator is not cooling on both compartment,check evaporator on both section,and no frost pattern,check compressor is working ,ran test cycle compressor and did get some frost from Capillary tube to evaporator on both sections but ,But when I get out of the test cycle to regular mode evaporator shows a Started frost ,there a leek in the freezer evaporator and might have and in efficient compressor,but will have to reschedule call for different day ,to tap into the compressor but will have to get oil less gages,will use parts as needed,; ordrng 1 W11025999 (compressor) and 1 W11035643 (evaporator) and 1 W11109499 (drier-tube)"
Kevin M.
DRYER WHIRLPOOL LER8648LW0 Unit not heating. Found failed thermal cutoff causing not heat. Removed and replaced thermal cut off. Tested unit. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Ice not dispensing. I found voltage to auger motor but motor not responding. Removed and replaced auger motor. Tested unit. All tests good.
Juan H.
LAUNDRY WHIRLPOOL WFW92HEFC0 "Customer complaint washer not working would run but then stop working and lock it self out,after running a diagnostics test found fault code f03e01,f09e01,f01e01,f05,e02,,cleared fault code and ran cycle test ,after a couple of minutes unit would display f09 e01 stop unit check pressure hose for any Obstruction check cleared ,re ran cycle test and again flash error f3e1 and stop but notice that unit would not drain,check control board ,check connection and re connect wire back to control board need to replace pressure switch and control board ; ordrng 1 W11201293 (CONTROL ELECTRIC ) and 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)"
Kevin M.
LAUNDRY MAYTAG MGDB765FW0 Door not staying closed. I found door out of alignment causing door to pop open. I adjusted door hinges and door strike. Tested unit. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Unit not cooling. I found compressor not running. I verified 120v to compressor, but compressor not running. I removed start device and found pin for white wire inside start device was bent not allow 120v to compressor. I corrected bent pin. Tested unit. All tests good."
Kevin M.
DISHWASHER KITCHENAID KDPE234GPS0 Unit not starting. I removed front panel and tested for voltage at main control and had 0v. I tested voltage at wall and had 120v. I traced wiring and found pinched white wire to main control. I cut damaged wire out and repaired. Tested unit. All tests good.
Kevin M.
WASHER MAYTAG MVWC565FW1 Customer stating unit is taking long time to wash. I tested unit and found water levels a little high which will cause longer fill times. I calibrated water levels in test cycle. Tested unit. All tests good.
Jose H.
LAUNDRY WHIRLPOOL WED7990FW Dryer screen also broken order new one ; ordrng 1 W11190825 (screen)
Jose H.
DRYER WHIRLPOOL WHD5090GW0 Needs control board members states still has warranty please check if not inform member ; ordrng 1 W11239098 (cntrl-elec)
Kevin M.
REFIRGERATOR MAYTAG MFW2055FRZ00 Ice maker had fallen off of mounting screws when customer opened freezer door. I reinstalled ice maker and tightened. Tested unit. All tests good.
Kenneth M.
DRYER WHIRLPOOL WED4800BQ1 Found unit not heating properly due to clogged venting. Informed customer that they will need a vent sweep. Customer said they would get someone out to clean the vent. Also found unit with a bad dryer rollers. Causing unit to shake and bang loudly. Replaced dryer repair kit with truck stock and tested unit. Unit s now working properly. Customer approves function at this time. ; used 1 4392065 (DRYER REPAIR KIT) from stock
Jose H.
KITCHEN WHIRLPOOL WDF520PADM7 "Not washing machines just fills up needs motor ordered, call landlord to pay for part; ordrng 1 W11025157 (pump&motor)"
Kenneth M.
MICROWAVE WHIRLPOOL WMH32519HZ3 Found exhaust fan with a piece of plastic inside causing it to flap on top of unit making noise. Dropped microwave and removed vent fan. Removed plastic and reinstalled fan and microwave. Tested unit. Unit is working properly. Customer approves function at this time.
Kenneth M.
DRYER HOTPOINT HTDX100EM8WW Dropped off knob