Local Reviews
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George Y.
REFRIGERATOR WHIRLPOOL WRF540CWBB00 Found refrigerator ice maker feeder line disconnected, remove hose that feeds ice maker has a crack inside liner creating ball of ice causing line to burst from connector. Cx to contact us if wanting repair completed.
Leon M.
DRYER MAYTAG MED3500FW1 Cx states unit is not drying well; ordrng 1 280148 (cutoff-tml) and 1 W10875486 (cntrl-elec) and 1 W10909685 (fuse-thrml) and 1 WP3387747 (element) and 1 WP8557403 (thrmst-fix) and 1 WPW10298258 (harns-wire)
Lance V.
WASHER MAYTAG MHW5630HW0 "Fixed- customer states unit filling by itself when not in use. Indicating a valve valve system. Replaced both cold and hot valves, ran and tested No leaks. Ran cycle and checked ok, unit now fully operational."
Lance V.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Fixed-replaced water valve, icemaker, and control board. Cycled and tested ok, please allow 24-36hrs for ice production ."
Rod H.
DRYER MAYTAG MGDX655DW2 No heat at all Confirmed: ignitor had broken Replaced ignitor with truck stock; used 1 279311 (IGNITOR KIT & BRACKE) from stock
Rod H.
WASHER MAYTAG MVWC565FW Stopped spinning and then shut down.Confirmed Motor and cap issues- reinserted connectors, Unit working As designed, op returned after recalibration. Job complete.
Rod H.
RESIDENTIAL REFR WHIRLPOOL WRT311FZDW01 No coolingConfirmed Warm temps in fridge and freezer Roach infestations. Un healthy environment for tech to repair product compressor burnt out due to faulty start device shorted by the above.
Steven W.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Won’t start, trips GFCI. Found wire connections in DW junction box outside of wire nuts( grounding out ). Corrected wire connections. Fills, washes, drains, rinses, and dries properly. Complete."
Steven W.
RANGE - GAS WHIRLPOOL WFG320M0BW2 "Ran diagnostics. All burners are lighting properly. Surface switches are working properly. Instructed about if burners or switches get wet, they will keep sparking. Wall outlet not grounded. Advised customer to call electrician. No anti-tip bracket installed. Advised customer to call back Lowe’s. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Reinstalled bail arm into ice maker switch. Replaced ice container. Dispensing crushed and cubed ice properly. Unit is cooling properly at this time. Complete.
Enrique R.
WASHER MAYTAG MVWB865GC0 "Inspected Maytag washer . Customer concerns , leaking underneath . I found water was leaking from drain hose . Installed new hose , tightened the clamp . All functions tested normal . No leaks ."
Enrique R.
WASHER WHIRLPOOL WTW4816FW2 Washer making grinding noise . Installed new gearcase and splotch assembly . Retested it . All functions tested normal . No leaks . Job complete.
Enrique R.
MICROWAVE KITCHENAID KMBS104ESS03 "Inspected kitchenaid built in microwave . Customer concerns , when the door is open is on an angle of 30 degrees . I found no damaged parts . All functions tested normal . Door open/close normal ."
Erick S.
DRYER ELECTRIC MAYTAG MVWC300BW Installed new parts on unit. Re-tested it and it passed all test with no failures. Job complete
Rod H.
WASHER MAYTAG MVWC565FW1 "12/20/19 19:45: RO there 12/20 FRI, 19:34 to 19:41, Machine will not turn..............no powerConfirmed Machine control has voltage but no led diagnostic lightOrdering machine control; ordrng 1 W11162438 (cntrl-elec)Returned to replace defective board assembly and recalibrate no issues at this time."
Rod H.
DRYER AMANA NGD4655EW2 Won’t dry clothesConfirmed Exhaust is restricted or completely plugged. Needs to clear exhaust Inside wall
Rich S.
REFRIGERATOR WHIRLPOOL WRX735SDHV01 "Reset main control. Ran diagnostics , passed. Operating as designed."
Andrew P.
DISHWASHER KITCHENAID KDTE334GPS0 Customer stated door gasket kit falling off. Checked unit and I need it not level and push back leaning forward. This is causing upper silverware rack to hit gasket and pull gasket out. Leveled unit reinstalled gasket tested unit several times and it is working fine gasket is staying in place.
Kenneth M.
WASHER MAYTAG MHW5630HC0 I dtalled clamp and latch. Tested unit. Unit is now working properly. Customer approves function at this time.
Andrew P.
WASHER WHIRLPOOL WFW75HEFW0 Customer stated unit was not draining and will have a full code. Ran unit through diagnostics and found F314 code. F314 code is a water level pressure switch fault code. Clear pressure switch hose and then removed replaced pressure switch. Tested unit and unit functions properly job complete
Andrew P.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer stated that Unit is freezing up in freezer. Checked back wall and found frost on the evaporator panel and evaporator. Put unit in standard eight hour defrost. Cx speaking w/ manufacture for options.
Andrew P.
RANGE - ELECTRIC KITCHEN AID KSGG700ESS1 Found door not aligning properly. Removed and replaced right door hinge. Tested door and it closes properly now. Job complete.
Steven W.
WASHER MAYTAG MVWX655DW1 " Ran diagnostics. Has f7e6 error code. Gear case leaking oil on splutch, belt, shifter, weak capacitor, worn basket hub. Needs parts: 1 W10528947 (BASKET HUB) and 1 W10721967 (CAM ) and 1 W10752187 (SCREW) and 1 W10913953 (ACTUATOR) and 1 W11035751 (GEAR CASE) and 1 W11395618 (CAPACITOR ) and 1 WPW10006384 (BELT)"
Andrew P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that middle drawer was not sealing properly. Checked middle door and found gasket slightly deformed remove gasket heated up door gasket. Reinstalled door gasket informed it to Molean. Doors closing properly and gasket to ceiling. Advise customer to leave that center door close for as long as cancel gasket if you can use the form against cabinet.
Andrew P.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Cx stated unit making noise. Ran diagnostics and tested evap fan, condenser fan and compressor. Tested baffle motor. Checked all components of unit and Could not duplicate noise. Cx stated they noise was similar to baffle door opening and closing but much louder. Unit is working as intended at this time. Cx stated he wants unit replaced and will contact Best Buy and his attorney. Advised Cx that replacement of unit is between him and the manufacturer and retail store. Advised Cx to contact WPL customer care."
Steven W.
REFRIGERATOR WHIRLPOOL MZD2766GE Customer schdled Monday ; schdld next appmnt for 12/30 MON !
Raymond D.
DRYER MAYTAG MGDC465HW0 "Upon arrival cx states unit is making a thumping sound when in use, found a small metal piece stuck between drum and bulkhead. Removed and tested unit functions as designed. "
Michael M.
REFRIGERATOR KITCHENAID KBSD608ESS01 Cx states they had a water leak into the garage. Killed water suppY and repair was made. After water was turned back on the unit no longer provides water from dispenser or ice.Removed lower toe panel and removed water supply line from filter head. Brass ball valve is located 4” away from filter head. Removed water line and opened valve and have no water pressure to unit. Showed cx issue. Unit ops are normal and water valve hums when pad is pressed. All ops are normal job complete
Enrique R.
WASHER MAYTAG MVWC415EW1 Inspected Maytag washer . Customer concerns . Washer not working . Found shorted motor and burned motor harness .; ordrng 1 W10694685 (harns-wire) and 1 W10832724 (drive motor) and 1 W11395618 (CAPACITOR )
Aaron B.
OVEN WHIRLPOOL WFG540H0AH1 "Checked the unit complaint unit doesn’t ignite consistent checked electrode and burner , reset the ground tested ops at 400 degrees unit reignited first spark all the time. Cx to contact us if wanting further repairs"
Jonathan B.
WASHER WHIRLPOOL MLG2000AWW Found defective belt; ordrng 1 12001788 (drive belt kit)
Kenneth M.
WASHER MAYTAG MVWB835DW4 Gearcase has a knock in it. Loose gears internally. Ordering new gearcase. Reacheduled customer for thursday 1-2-20; ordrng 1 W10811956 (Gearcase)
Rod H.
WASHER MAYTAG MVWB835DW4 Lost power to control and pump defective. Displayed and pump sounds like impeller separated from shaft; ordrng 1 W10876600 (drain pump)
Jonathan B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Found defective harness and fan. Ice block in fridges.; schdld next appmnt for 12/27 FRI 8-12
Erick S.
WASHER MAYTAG MVWB835DW "Found u it with f7 e5 erro indcsring clutch failure, accessed gearcase and found stripped rotor,gearcase. Clutch not engaging all the way causing failure. All 3 parts will need to be replaced; ordrng 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W10915701 (rotor)"
Erick S.
WASHER WHIRLPOOL WFW560CHW0 Cycled unit and found unit leaking through Belo causing unit to leak. Unit will need new Bello; ordrng 1 W11314648 (bellow)
Randy C.
REFRIGERATOR KITCHENAID KBFN402ESS01 Removed and replaced modules. Now ok lights come on as designed. Job complete.
Hector Z.
RANGE WHIRLPOOL KSDB900ESS3 "Console comes without the Bezel-Knob, there are glued to the console. Ordered Bezels (W10814133), and rescheduled.; ordrng 1 W10814133 (bezel-knob)"
Timothy J.
WASHER WHIRLPOOL WTW5000DW3 Customer feels the unit is out of balance. He says at the end of the cycle the thing shakes like crazy. Ran a service test and checked for faults. Unit has no stored fault codes and has passed the service test. Ran the unit in a manual spin test. Unit seems to be balanced. Job complete.
Timothy J.
DRYER MAYTAG MEDC465HW0 "Inspected unit and found the LH support wheel was squeezing. Removed parts , cleaned shaft and installed the dryer repair kit. Installed all parts of the dryer repair kit. Tested unit. Unit operating as designed."
Isidore A.
COMPACTOR KITCHENAID KUCC151LPA0 "Customer had emergency, states was not informed about today appointment , rescheduled ; schdld next appmnt for 12/31 TUE 9 am"
Patrick C.
DISHWASHER MAYTAG MDB4949SHZ0 Found the unit having issues with a noise and not cleaning. Needs a new motor ; ordrng 1 WPW10591570 (pump&motor)
Isidore A.
WASHER MAYTAG MHW8200FW0 Found bellows WPW10237499 damaged leaking; ordrng 1 WPW10237499 (bellow)
Timothy J.
REFRIGERATOR MAYTAG MFI2269DRM00 Customer states the call was “canceled by Maytag”
Andrew P.
MICOWAVE WHIRLPOOL WMH54521JZ0 "Cx stated unit was not heating. Checked unit and it doesn’t heat. Checked bake relay on board ok. Ordering mag, tco and diode. ; ordrng 1 W10598693 (thrmst-fix) and 1 W10754514 (magnetron) and 1 W11222648 (diode) and 1 W11383756 (CONTROL)"
Michael M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Cx states units doors are not aligned Tech took quick pic of lower RC door saggingTook quick pic of door not sealing properly and took quick pic of a large amount of heavy glass jars Cx had placed in the door. Appears to be over weighted on lower hinge and is buckling units side panel. Cx is difficult to speak with she does not understand the issue that is causing the door to sag.Also found front legs only left side leg is down-took quick pics showing top of door is flush with cabinet and lower hinge sticks out from frame.Took a quick of gap still at top corner of RC door.Calling techline to document SR#7726670902Per tech line replace all hinges and spacers and then to elongate the holes of the hinges to move doors up.Ordering :Center hinge WP2254618Upper hinge plastic washer WP489467Lower hinge plastic washer WP487576Lower hinge WP2254473Return 12/20/19 8-12 requested 2 call count needed; ordrng 1 WP2254473 (hinge-door) and 1 WP2254618 (hinge-door)
Erick S.
REFRIGERATOR KITCHENAID KRMF706EBS01 Found unit with broken spring on title causing it to stick. Also found broken top freezer drawer. Both will need to be replaced; ordrng 1 W11109505 (spring) and 1 W11109510 (pad) and 1 W11125932 (trim) and 1 W11387053 (BIN )
Leon M.
WASHER WHIRLPOOL MHW5500FW0 After running diagnostic check, found error code F3E1. Replaced water pressure switch. Senior tech to verify issue and complete repair. Office to call Cx to schedule next appointment.
Leon M.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Cx to call manufacturer for more info/service.
Leon M.
WASHER MAYTAG MVWB835DW0 After running diagnostic check found error codes F5E4F0E5F3E1F9E2. Ordering console and control board ; ordrng 1 W10861510 (console) and 1 W11100602 (cntrl-elec)
Kenneth M.
WASHER WHIRLPOOL WTW4816FW2 Found unit with a long fill no fill. Found water valve trickling water in the unit. Ordering water valve. Rescheduled customer for thursday 12-19-19; ordrng 1 W11210459 (Valve)
Leon M.
FREEZER KITCHENAID KSSC42FKS00 Cx is aware office to reschedule with senior tech.
Joe M.
WASHER MAYTAG MVWB835DW3 Will return Monday.; schdld next appmnt for 12/30 MON !
Tom R.
WASHER WHIRLPOOL WTW8240YW0 "Washer now making clicking noise during rotation, but not during manual rotation, sound coming from Stator and Rotor, Bearings good, no noise. Repositioned all components to Stator and Motor Assembly, no change. Visual inspection of drums shows no debris. Calling Techline.Techline - AndrewRecommends replacing Rotor, order Rotor.SR - 7726676107Rotor - (280146); ordrng 1 280146 (rotor)"
Leon M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Replaced rail mulln and UI.After running diagnostic check , unit working properly as designed
Leon M.
WASHER WHIRLPOOL WFW9351YW00 After running diagnostic check find that unit has a bad drain pump. Will return upon arrival of part.
George Y.
RANGE WHIRLPOOL GY397LXUQ04 Need to order touch pad ok .; ordrng 1 WPW10207930 (swtch-memb)
Lance V.
DRYER MAYTAG MEDC465HW0 "Needs work- Improper installation of power cord, found faulty terminal block as well as power cord failure. Need to re route with new terminal block, customer to provide new power cord.; ordrng 1 279393 (screw) and 1 WP3397659 (block-term)"
Leon M.
FREEZER KITCHENAID KSSC42FKS00 Cx complaint that unit is not working properly.Cx complaint that unit is not cooling.After running diagnostic check find ice buildup in freezer section.Quote Parts $130.00Labor $220.00S.C. $115.00Total $465.00Cx payed $245.00Cx will pay $220.00 after job is complete.; ordrng 1 8201589 (fan motor) and 1 WP2006750 (heater)
Lance V.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Needs work- found dispenser door broken, and unable to latch to hold detergent. We will need to re schdle; ordrng 1 WPW10671905 (deterg disp asm)"
Steven W.
DOUBLE WALL OVEN KITCHENAID KODE500ESS04 No display. Unable to put into diagnostics. All functions work except display. Needs control panel. Ordering Appliance manager just in case. 2 count job. Allow extra time.; ordrng 1 W11086141 (console) and 1 W11179310 (APPLIANCE MANAGER )
Hector Z.
DRYER WHIRLPOOL MODEL Samsung Dryer.
Darren A.
WASHER WHIRLPOOL WFW5090GW "Replaced timer, “den” code is gone."
Patrick C.
WASHER MAYTAG MVWB835DW4 Found the unit having issues with washer lid coming apart. The plastic on left side hinge cracked. Removed and replaced lid. Tested unit. All ops checked good.
Patrick C.
WASHER MAYTAG MHW3505FW Removed and replaced bellow. Tested unit. All ops checked good
Steven W.
RANGE- GAS WHIRLPOOL WFG550S0HZ1 Replaced RF burner head. RF burner is not lighting. Reinstalled old burner head. New burner head defective; ordrng 1 W11234417 (ORIFICE HOLDER) and 2 WPW10515455 (BURNER HEAD)s
George Y.
DRYER WHIRLPOOL WGD9400SW0 Found dryer not drying found bad thermalfuse replaced thermal retested check out ok complete. No dents or dings cause by tech.paid check 3225.; ordrng 1 WP3392519 (thermal fuse)
Steven W.
WASHER MAYTAG MVWB980BG0 "Ran diagnostics. No error codes found. Found lid hinge springs weak, bleach dispenser holding water, top rusted. Needs new top, bleach bezel in order to replace lid hinge parts and bleach dispenser.Needs: 1 W10391564 (BEZEL) and 1 W10544328 (HINGE ARM) and 1 W10544329 (HINGE ARM) and 1 W10552508 (TOP) and 1 W10842964 (HINGE) and 1 W10842965 (HINGE) and 2 WPW10119519 (BEARING)s and 4 WPW10442074 (SCREW)s and 1 WPW10554110 (DISPENSER-BLEACH )"
Rod H.
DRYER MAYTAG MGDB765FW0 Machine shuts down after about a minute or 2. Confirmed When connected to exhaust the burner cannot sustain consistent airflow. Disconnected exhaust and seems operational. Also polarity issues exist at electrical supply ground and hot and neutral reversed.needs electrician and vent under crawl space addressed causing dry ability and excessive moisture in drum when not in use. Unit working as designed.
Leon M.
DRYER WHIRLPOOL MGD8630HW0 Cx complaint that unit is not working properly.After running diagnostic check find error code F3E3; ordrng 1 W10623852 (thermistor)
Isidore A.
WASHER WHIRLPOOL WTW4855HW1 "F7E1 basket speed fault, found belt WPW10006384 coming off ordering new part belt; rqstng P&A on 1 WPW10006384 (drive belt)"
Patrick C.
REFRIGERATOR KITCHEN AID KRFC704FPS01 Customer stated unit was dead needs new control. Wrong control ordered ; schdld next appmnt for 12/18 WED 8-10
Isidore A.
ICEMAKER KITCHENAID KUID508ESS2 Found no water in ice maker. Removed front icemaker panel. Water valve terminal connection backed out . Re crimped terminal. And reinstalled terminal. Test icemaker water ok. Ice maker now making ice. Ice maker working at this time
Jim S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Moisture on fan blade replaced noisy damper ; ordrng 1 WP2169142 (evaporator fan blade) and 1 WP2315549 (evap fan motor)
Rod H.
RANGE WHIRLPOOL WFG505M0BS3 Oven won’t lightConfirmed Ordering ignitor and machine control; ordrng 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven)
Danny G.
WASHER MAYTAG MVWC565FW2 Unit stopped in the middle of the cycle and just drain water Found unit unplugged Power unit up and drain pump keep on running And once it stopped I put the washer into a diagnostics test and it gave me error Code of SUDS ran a self test cycle and unit completed with no issues Calibrated washer Instructed client on how much soap to use and to only use HE soap and also advised the client to clean washer with affresh every month Unit is now working and washing properly
Danny G.
REFRIGERATOR KITCHENAID KBSD608ESS01 Unit is not dispensing water Found faulty water valveReplaced valve and reinstall unit and test dispenser and unit is now working properly No water leaks found
Lance V.
DRYER WHIRLPOOL WED5600XW0 Fixed-found drum seal ripped/torn causing abnormal noise during spin. Replaced drum seal and tested ok. Also recommended customer to her home vent system checked and cleaned due to high volume of lint.
Steven W.
WASHER MAYTAG MVWB855DW1 "Ran diagnostics. Had f3e2, f5e1, f0e3, f0e5 error codes. Cleared error codes. Noisy in wash. Found worn gear case. Needs gear case, screw. 3 count job. Allow 2 hours. Pending authorization.; rqstng P&A on 1 W10752187 (screw) and 1 W10811956 (drum assy)"
Lance V.
REFRIGERATOR WHIRLPOOL WRF555SDHW00 "Fixed-replaced rail center frame, drawers now closing properly, tested ok. All checked ok, unit now fully operational, all ops completed"
George Y.
MICROWAVE WHIRLPOOL WMH78019HZ Found microhood bottom light not functioning replaced bulb retested check out ok complete no dents or dings cause by tech.
George Y.
REFRIGERATOR WHIRLPOOL GX5FHDXVQ07 Installed part tested check out ok customer will like to paid total wen both jobs done okpaid remainder .
Lance V.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Fixed-replaced faulty water valve and icemaker, cycled and tested. Unit is now filling icemaker, and fully functional. Please allow 24hrs for ice production."
Danny G.
REFRIGERATOR JENN-AIR JS48NXFXDE01 Ref door is not closing properly And not flush with freezer door Found ref door not closing or sealing properly Found top hinge out of place reinstall hinge properly and adjusted front door panel to be flush with freezer door Unit is now sealing and closing properly
Danny G.
DISHWASHER WHIRLPOOL WDF520PADB7 Unit is not drying properly Ran a test cycle and found cold water going into the dishwasher and jet dry empty Advised client to run hot water at sink 1st and then turn on dishwasher Showed client how to fill jet dry dispenser Unit is working and completed self test cycle with no issues and no leaks
Patrick C.
WASHER MAYTAG MVWB765FW3 Clunking noise. Seems to be coming from agitator. Removed and replaced. Tested unit. All ops checked good
Lance V.
ELECTRIC RANGE JENN-AIR SVE87600B "Fixed- upon accessing control board found a rat wrapped around control board causing a wire to be disconnected. Also did repair to the thermostat wiring. Turned powere back on to oven and fan it not running anymore. Unit is now fixed, and fully operational. Advised customer needs to get rodent issues fixed before they destroy oven wiring and causing fire."
Patrick C.
REFRIGERATOR WHIRLPOOL ED5LHEXTD00 "Removed and replaced cams, tested unit. All ops checked good"
George Y.
MICROWAVE WHIRLPOOL WMH78019HZ Found microhood bottom light not functioning replaced bulb retested check out ok complete no dents or dings cause by tech.
Lance V.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "On arrival fridge evap frozen over causing no cooling in fridge section, freezer is ok. We have test 2,3,39 checks ok. But unit not defrosting in fridge section properly. Changed defrost to 8hrs, need to order parts per techline request.motor evap, cover due to broken tabs and user interface for defrosting; ordrng 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap) and 1 W11330931 (USER INTERFACE )"
Steven W.
STEAM DRYER MAYTAG MCG8000AWW Found motor pulley stripped. Needs: 1 W10410996 (MOTOR) and 1 WP31001535 (PULLEY)
Raymond D.
WASHER MAYTAG MVWC465HW2 "Upon arrival cx states unit not filling with enough water. Tested and found no error codes and unit passed all tests. Informed cx of normal water level, cx was using deep water wash in normal cycle and this will not deep fill. Deep fill only in select cycles. Unit functions as designed."
Enrique R.
WASHER MAYTAG MVWC465HW2 "Inspected Maytag washer . Customer concerns , not washing properly . Not dispensing detergent , it gets clogged . Customer stated , she needs to wash off dispenser every time . I installed new dispenser , ran quick wash cycle test . The unit works as designed . "
Lance V.
WASHER MAYTAG MVWB965HC0 "F5e1, f5e2, F5e3 error, lid lock not latching, making clicking noises. Need to order new latch as well as control board.; ordrng 1 W11188327 (latch) and 1 W11246700 (cntrl-elec)"
Patrick C.
WASHER WHIRLPOOL WTW4816FW Removed and replaced valve. Test3d unit. All ops checked good
Enrique R.
DRYER MAYTAG MEDX655DW1 "Inspected Maytag dryer . Customer concerns , not drying clothes ( long dry time ) . Found obstructed air duct . Removed obstruction . All functions tested normal . "
Kenneth M.
WASHER MAYTAG MHW6630HC0 Found unit leaking water out of dispenser. Found packaging inside dispenser blocking the hole that allows water to fill tub. Water would fill up dispenser and leak out the front. Removed packaging and tested unit. Unit is now working properly. Customer approve functions.
Steven W.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Ran diagnostics. Found fill tube split open( frozen ). Needs fill tube, dual valve, and ice maker; ordrng 1 67006317 (FILL TUBE) and 1 W11043013 ( VALVE) and 1 WPW10300024 (ICE MAKER)"
Michael M.
DISHWASHER KITCHENAID KDTE334GPS0 Cx states unit just stopped work.UI is responsive but unit will not drain. Standing water inside tub.Airgap is clear but drain pump will not run.Unplugged UI console and unit did not engage drain pump. Removed and replaced main control. Rebooted unit and have no change.Reinstalled original main control until returning with parts; ordrng 1 W11165145 (CONSOLE UI) and 1 WPW10455268 (SUMP ASSEMBLY) and 1 WPW10531320 (DRAIN PUMP)
Timothy J.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 The RC evaporator is leaking. Unit needs a new RC evaporator. Customer will look into getting another unit.; ordrng 1 W10917531 (evaporator)
Timothy J.
AIR CONDITIONER WHIRLPOOL WDF590SAJM0 4-3(motor fault)6-4(float switch open)7-1(heater disabled). Unit needs a new sump assembly.; rqstng P&A on 1 W11085683 (pump&motor)
Timothy J.
REFRIGERATOR WHIRLPOOL WRF767SDEM Unit has a bad auger motor. Getting +/-108dc at motor. Rusty water dripping out of the motor.; rqstng P&A on 1 W10822606 (motor)
Hector Z.
OVEN KITCHENAID KFGD500ESS04 "I installed the Burner Caps (W10881749), and I measured the (in H2O) of water column at the Left Front Burner (Large) (5.75 in H2O), using a Manometer, the same problem still there (Delay Ignition). The technician from the Tech Line refereed the case to the Engineering department.; saved tckt"
Hector Z.
WASHER WHIRLPOOL WTW4816FW2 Set the unit in diagnostic and there was a F3E1 code (Pressure System Fault). I checked the unit and I found a restricted pressure switch hose. Cleared hose and tested ok. Job complete.
Isidore A.
DISHWASHER KITCHEN AID KDHE704DSS0 Found lower rack track bearing coming apart loosing bearings. Removed dishwasher and old tracks. Installed new lower rack tracks (W10822165 & W10822166). Reinstalled dishwasher Test operation ok at this time
Raymond D.
DISHWASHER WHIRLPOOL WDF520PADM5 "Cx to reschdle if needing service "
George Y.
FREEZER KITCHENAID KBSD612ESS01 Door damage need to reorder; ordrng 1 W10800792 (dor-fip us)
Raymond D.
DISHWASHER WHIRLPOOL WDF520PADW7 "Upon arrival console is broken in corner. Replaced console and tested, unit functions as designed."
Enrique R.
REFIRGERATOR WHIRLPOOL WRS315SDHM01 "Inspected whirlpool refrigerator . Customer concerns , ice maker doesn’t stop making ice . Found arm switch was disconnected from module . Reinstalled the arm . All functions tested normal . No leaks ."
Raymond D.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Upon arrival cx states a light on left side of RC won’t turn on. Found appliance bulb loose. Secured and tested unit functions as designed.
Enrique R.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Installed water tubes and also found ice maker harness was disconnected from module . All functions tested normal at time of service . No leaks .
Jonathan C.
RANGE AMANA ACR4303MFS3 Found f1e0 needs main board; ordrng 1 W11297545 (cntrl-elec)
Michael M.
DRYER WHIRLPOOL WGD8000DW0 Console was not sent with tech. Spoke with dispatch and had the call rescheduledOrdering console W11133029; ordrng 1 W11133029 (CONSOLE UI)
Raymond D.
WASHER AMANA NTW4605EW0 Replaced suspension agitator and control. Tested unit. Unit functions as designed.
Leon M.
WASHER WHIRLPOOL WTW5000DW2 Cx complaint that unit is not working properly.Cx complaint that unit is not filling water.After running diagnostic check find that water valve is on closed position and a lot kokroachies in the stationCalled Whirlpool Tech Line Support File # 7726494176 Spoke to Don
Leon M.
WASHER WHIRLPOOL WTW4900BW Didn’t receive the part Cx complaint that unit is not working properly.Cx complaint that unit is making grinding noise during spinning cycle.After running diagnostic check find that unit has a bad gearcase and suspension.Quote Parts $330.00Labor $320.00S.C. $115.00Total $765.00Cx payed only $115.0 S.C.
Patrick C.
DISHWASHER WHIRLPOOL WDF760SADM1 Found the unit not washing and drying. The wash motor is out. Needs new motor ; WPW10671942 (sump and motor assy)
Leon M.
DRYER MAYTAG MED3500FW1 Cx complaint that unit is not working properly.Cx complaint that unit is not heating up properly. After running diagnostic check find error code F4E3Cx needs duct cleaning service.After running diagnostic check unit working properly as designed
Lance V.
WASHER WHIRLPOOL WTW8500BW0 "Fixed-replaced faulty bearing and valve dispenser, ran and tested no leak. Unit is now fully operational, and not making any noises during spin."
Enrique R.
WASHER WHIRLPOOL WTW5000DW2 "Inspected whirlpool washer . Customer concerns , makes knocking noise during spin cycle . In diagnostics found off balance load & overload . Customer overloading the machine . Performed calibration , ran quick wash cycle test . All functions tested normal . No leaks . Customer needed instructions ."
George Y.
REFRIGERATOR KITCHENAID KRSC503ESS01 Installed part tested check out ok complete. No dents or dings cause by tech.
Leon M.
REFRIGERATOR AMANA ASI2575GRS01 After running diagnostic check FOUND that right leg is out of position.Reinstalled the leg .After running diagnostic check,unit working properly as designed
Leon M.
REFRIGERATOR KITCHENAID KRFF507HBS00 Cx complaint that unit has little scratches .After running diagnostic check find that very small cosmetic issue on unit body.Called Whirlpool Tech Line.Cx needs to contact to Home Depot
Kenneth M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found smaller ice cubes blocking teeth in ice maker not allowing it to cycle. Cleared out the ice and filled ice maker. Low water pressure. Recommended switching water filter. Removed water line in back and flushed out. Unit working properly.
Enrique R.
WASHER WHIRLPOOL WTW4816FW2 "Inspected whirlpool washer . Customer concerns , not starting wash cycles . In diagnostics found long fill error code . Inlet valve screen was obstructed with sand . Removed obstruction . Performed calibration . All functions tested normal . No leaks ."
William L.
REFIRGERATOR WHIRLPOOL WRF535SWHV00 "Replaced right French door gasket, heated & shaped gasket, unit door operating as designed."
Raymond D.
RANGE KITCHENAID KSGG700EBS1 "Upon arrival cx states unit smokes and is the first time she was using unit. Also smells. Cx states left front burner doesn’t ignite right away like other burners. Burner takes 3-5 ticks before igniting, contacted Austin SR 7726672021 and discussed, found a soiled burner cap causing electrode to not arc straight up, als9 unit will smoke slightly on first initial uses. Cx doesn’t like this information. Directed cx to WP cx service."
William L.
RESIDENTIAL REFR WHIRLPOOL WRX735SDHZ00 "Replaced LED module on top of fresh food area, lights tested ok. Job complete."
Erick S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ On arrival found unit not cooling at all. Access compressors and re-secured all connections are compressor in control board. Re-powered unit on and unit is now running. Compressor is cooling in both sections. Re-programming control. And set times to correct settings. Re-tested and passed all tests were no errors.
William L.
RANGE WHIRLPOOL WOS72EC0HS01 Unit working now as per customer. Unit functioning as designed now.
Patrick C.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Removed and replaced bin and brackets. Need another bin, came in damaged; ordrng 1 W11387048 (BIN)
Patrick C.
REFRIGERATOR BO KITCHEN AID KRFF507ESS "needs parts: 1 W10843055 (cntrl-elec) and 1 W11032800 (motor-evap) and 1 W11089931 (panel-ui) and 1 W11205083 (module), states that autho needed"
Jonathan C.
DRYER WHIRLPOOL WED7500GW Found catch bad replaced tested working to spec ; used 1 279570 (CATCH DOOR DRYER) from stock
Hector Z.
WASHER WHIRLPOOL WFW5620HW0 "Checked the unit and the washer don’t power up. I set the unit in diagnostic and washer start working, I found no error codes and it pass all the tests, I assumed there was some type of computer glitch. Resets the unit and tested ok."
Enrique R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected kitchenaid refrigerator . Found E5 error code- timed ice making . Techline instructed me to unplug the refrigerator for few seconds to erase code and reboot user interface . Informed customer to allow 24 hours . Job complete ."
Kevin M.
REFRIGERATOR KITCHENAID KRFF507HBS00 Led lights not working in both RC and FC. I found 2 shorted led modules. One in FC and one under ice box assy. Removed and replaced led modules. Tested unit. All tests good.
Kevin M.
COOK TOP WHIRLPOOL GLT3657RB01 Unit sparking under knob coming from switch harness. Liquid had gotten into switches and caused short in harness. Unit would need new switch harness and possibly orifice holders due to age of unit. Called safety team Sr7726560501 and documented. They will be calling customer with resolution.
Kevin M.
REFRIGERATOR KITCHENAID KRFC704FSS01 Ice maker not cycling. I found ice maker was jammed up and not able to twist flex trey. Removed and replaced ice maker. Cycled new ice maker. All tests good.
Enrique R.
WASHER MAYTAG MVWC555DW1 Installed new washplate and drive hub kit . Performed calibration . All functions tested normal . No leaks .
Enrique R.
REFRIGERATOR WHIRLPOOL WRT541SZDW00 Installed new fc door gasket . All functions tested normal at time of service . No leaks .
Rich S.
DISHWASHER AMANA ADB1400AGW1 "Replaced bad dispenser. Not dispensing rinse aid. Ran diagnostics, passed. Operating as designed."
Erick S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Found unit with bad door at diffuser causing unit to ovary cool. Replace diffuser. Re-tested it and it passed all test with no errors. Job complete
Danny G.
OVEN WHIRLPOOL WFG320M0BW2 Oven is not working Test oven and unit is just constant clicking at control and valve is not opening Need to order parts and rs call ; ordrng 1 W10841331 (cntrl-elec) and 1 WP98014893 (valve-gas)
Hector Z.
DISHWASHER KITCHENAID KDTE204EWH0 "Checked the unit and I found stuck motor wash, and controls not getting into diagnostic.; ordrng 1 W10854225 (cntrl-elec) and 1 W10901797 (panel-cntl) and 1 WPW10605058 (pump&motor)"
Danny G.
DISHWASHER KITCHENAID KUDS01FLSS3 Control panel is not working Need to order ui control and panelRs call; ordrng 1 W10775980 (panel-cntl) and 1 WP8270168 (cntrl-elec)
Rich S.
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Found control in off position. Ran diagnostics, passed. Instructed customer on controls settings. Operating as designed."
George Y.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Found refrigerator non responsive need to replace control board and display board ok to order.; ordrng 1 W11043763 (cntrl-elec) and 1 W11265135 (INTERFACE)
Jim S.
REFRIGERATOR KITCHENAID KRFC704FBS01 Frozen water line; ordrng 2 W11366500 (FILL TUBE )s
Erick S.
WASHER MAYTAG MVWB865GW0 Installed new lid lock. Retested it and it passed all tests with no error.s job complete.
Tyler F.
KITCHEN WHIRLPOOL ADB1400AGW1 Customer stated that the roller for the upper rack is broken. Ordering roller in stock.; ordrng 1 W10888592 (wheel)
Leon M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Cx states that unit is producing only crushed ice ; ordrng 1 W11043013 (valve) and 1 WPW10300024 (icemaker)
Raymond D.
DRYER WHIRLPOOL WGD4815EW2 Upon arrival unit doesn’t tumble. Found seized motor. Needs motor wheel and repair kit.; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Enrique R.
MICOWAVE WHIRLPOOL WMH31017HS2 "Inspected whirlpool microwave . Customer stated , the unit got damaged by San Joaquin valley homes installers . They will provide new microwave for the customer ."
Lance V.
DISHWASHER WHIRLPOOL WDF520PADW0 "Needs work- found faulty door springs and needs to be replaced, causing door to not open close properly. Customer decides does not want to repair, and will contact if decides."
Enrique R.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Inspected whirlpool whirlpool refrigerator . Customer concerns , top ice maker stopped working . In diagnostics found E2 ice maker error code . Installed new ice maker . All functions tested normal . No leaks ."
Irvin F.
DRYER WHIRLPOOL WED5000DW2 "Cx says the unit is not drying. Found the element is not on. Found unit has failed hi limit. Replaced part. Test for operation, passed. Job complete."
Rich S.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Replaced bad door, unit operating as designed."
Irvin F.
MICROWAVE KITCHENAID KMBP100ESS01 "Cx to call manufacturer for more info/service."
Isidore A.
WASHER WHIRLPOOL WFW92HEFW0 Removed top panel and old ACUcontrol unit.installed new ACU reinstalled top panel test for codes ok. Washer working as designed.
Erick S.
WASHER MAYTAG MVWX655DW1 Cycled uninandnfound it with shifter error. Shifter has bad track and control is allowing door to unlock while spinning. All 3 parts will need to be replaced ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11116592 (cntrl-elec)
Timothy J.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Customer states the unit is not cooling correctly in the RC not the Fc is ok. Replaced diffuser because it has both the thermistors and the damper. The FC fan is running . Unit checks ok. Job complete.
Timothy J.
WASHER WHIRLPOOL MVWC465HW2 Installed belt . Reset loose agitator. Ran a service test. Unit he is ok.
George Y.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed parts tested check out ok complete. No dents or dings cause by tech.
Michael M.
OVEN WHIRLPOOL WGG745S0FS02 Removed and replaced gas valve WPW10546238, Rebooted unit. Set time and tested all top cook top burners and have prompt ignition and even flame patters on each head. Started lower bake and have ignition. Ran upper bake and have ignition as designed all burners have ignition and Cx was present for all test. Cx approves function. All ops are as designed job complete
Michael M.
MICROWAVE WHIRLPOOL KMHC319ESS2 Installed bezels with plastic guide W10814133Cx approves looks job complete
Leon M.
REFRIGERATOR KITCHENAID KRSC503ESS01 After running diagnostic check- ice buildup in fridge section next to evaporator.Need to order.; ordrng 1 W11098695 (fan-scroll)
Patrick C.
DRYER MAYTAG MGD9800TQ0 "No heat. Checked ignitor and no glow., no power. Ohmed out thermal fuse and it read open. Removed and replaced. Tested unit.all ops checked good ; used 1 WP3392519 (THERMAL FUSE) from stock"
Patrick C.
REFRIGERATOR KITCHEN AID KRFC300ESS01 Found the ice maker making too much ice. Needs new ice maker. Removed and replaced. Tested unit. All ops checked good
Rich S.
OVEN WHIRLPOOL WFG510S0AS2 "Cleaned burner Assam., bad DSI Board. Reroute for parts.; ordrng 1 WP9758079 (igntr-oven) and 1 WPW10511278 (module-spk)"
Andrew P.
RANGE KITCHENAID KOSE507ESS04 Enamel coming off of convection fan cover. Ordering cover ; ordrng 1 W11234761 (baffl-conv)
Patrick C.
REFRIGERATOR KITCHENAID KBSD602ESS00 Removed and replaced control box. Tested unit all ops checked good
Michael M.
WASHER MAYTAG MHW6630HC0 Cx states unit leaks sometimes.F5E3-Ran unit through auto service test and unit passed all cycles as designed.Removed unit with skid and found drain hose partially off the drain port at rear of unit.Removed top lid and found no evidence of leakage inside or around unit. No water indications on rear of unit or from bellow. Installed hose. Ran auto service test and passed all cycles as designed with no issues. No leaks under or around the unit. Job complete
Jonathan B.
RANGE WHIRLPOOL WFG525S0HS1 Found loose connection to igniter. Fixed connection. Tested unit and is working properly
Randy C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Asked for pop cx a little upset that I was verifying his warranty cx has frys electronic extended warranty cx has dg appliance out twice and they replaced ice maker and ice bin. Now won’t make ice . Found pop . Per cm go off what was set up as for 1.20.19. Found no water in ice maker cx did replace his filter but ice was working for more than 2 weeks. Could not jump ice maker to fill will need water valve and ice maker. Set up for Monday. ; ordrng 1 W11043013 (valve) and 1 WPW10300024 (icemaker)
Jonathan B.
WASHER WHIRLPOOL WFW90HEFC1 Found error code f9-e1 found defective drain pump. Fixed defective drain pump. Tested unit and is working properly
Hector Z.
WASHER WHIRLPOOL WFW6620HW0 "Customer states the washer is leaking during operation. I removed the top panel and visually checked water valves, hoses, bellow, and drain during multiple diagnostic tests. I was unable to duplicate the condition, job complete."
Enrique R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected kitchenaid refrigerator . Customer concerns , both compartments cooling intermittently . I found compressor and fan motors turn on and off , relays on control board makes clicking noise . Please order central electric and inverter box . ; ordrng 1 W11087200 (invrtr-box) and 1 WPW10675033 (cntrl-elec)"
Isidore A.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Found freezer door LW11258473 damaged - bottom set screw came off found cross threaded. Needs new door handle: 1 LW11258473 (FREEZER DOOR) and 1 W11163764 (handle)
Danny G.
RANGE AMANA ACS3350AC Bake oven is not working, Found weak igniter.Replaced igniter, Test oven and bake cycle is now turning on. Job complete.
Danny G.
MICROWAVE KITCHENAID KOCE507ESS06 Damaged oven door , Replaced oven door and install nameplate. Door is working properly, job complete.
Danny G.
RANGE WHIRLPOOL WFG525S0HW1 Broken hinges Need to order parts and rs call ; ordrng 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)
Danny G.
OVEN WHIRLPOOL WOD51ES4EB01 No power and no heat and display Need to order parts and rs call ; ordrng 1 W10807576 (cntrl-elec) and 1 W11025102 (fuse-thrml) and 1 W11034459 (thrmst-fix) and 1 W11165152 (thrmst-fix) and 1 WPW10016550 (blower) and 1 WPW10752316 (cntrl-elec)
Danny G.
WASHER WHIRLPOOL WFW7590FWO Unit is stopping in the middle of the cycle Found unit with a lot of suds And faulty pressure switch Replaced switch and instruct client on how much soap to use Unit is now working properly
Joe M.
WASHER WHIRLPOOL MVWB835DW3 Will run Monday.; schdld next appmnt for 12/30 MON !
Leon M.
DISHWASHER KITCHENAID KDTE334GPS0 Replaced all selected parts.After running diagnostic check , unit working properly as designed.
Alejandro C.
FREEZER AMANA ART318FFDW06 "Found the unit not cooling normal,not verify refrigerant leak, replace service valve charge refrigerant unit work normal, customer contact whirlpool and replace for new unit sr7726610836"
Raymond D.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Upon arrival cx states there is a crack on inner FC door. Inspected and found inner door liner with a long black smudge mark cannot remove with cleaning. Needs door; ordrng 1 LW10918659 (dor-fip)
George Y.
WASHER WHIRPOOL WFW9400SW01 Found washer filling tub with out used need to replace valve ok to order part.; ordrng 1 WP8182862 (valve)
Rod H.
DRYER WHIRLPOOL MGDB400VQ0 Aware of service charge +p/lDryer won’t dry clothes sufficientlyConfirmed Dryer burner stays on approximately 22 seconds when connected to a more than 10 ft upward exhaust.Disconnecting exhaust tubing from dwelling yielded a 47 second increase of burner timeAfter monitoring burner and time through 10 consecutive cycles of burner found sufficient heat parameters for drying clothes with exhaust tue dis connected
Jim S.
DRYER - ELECTRIC AMANA NED4655EW1 Replaced open heating element. Ran unit and it cycled between 123 to 183.
Jim S.
OVEN WHIRLPOOL WOS72EC0HS01 Replaced user interface. Unit tested ok
Raymond D.
WASHER WHIRLPOOL WFW72HEDW0 "Upon arrival cx states unit makes a loud grinding noise when spinning and unit won’t drain. Tested and found tub bearing grinding and bolt head of stator snapped off. Will need drain pump tub assembly rotor and stator. Needs parts: 1 W10870752 (stator) and 1 WPW10453673 (rotor) and 1 WPW10737541 (tub-outer)"
Jim S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced user interface, board and latch. Unit tested ok"
Leon M.
WASHER WHIRLPOOL WTW7000DW4 Cx to call manufacturer for more info/service.
Leon M.
DISHWASHER KITCHENAID KDTE334DSS0 Cx states unit is not drying the dishes. Ordering control board.; ordrng 1 W10866116 (cntrl-elec)
William L.
OVEN WHIRLPOOL WOC95EC0AB04 "F6E8, cleared code, code repeats,ordered parts; oven management brds & wide interface.; saved tckt"
George Y.
OVEN WHIRLPOOL KOSE500ESS02 Found oven f6e1 error overheat need to replace display control and control board ok to order.; ordrng 1 W11093241 (panl-cntrl) and 1 W11179310 (cntrl-elec)
Hector Z.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Checked the unit I found 120 VAC and 6.3VDC at the compressor, as well 13 OHMS in each compressor pin combination, and the compressor running. I contacted the Tech Line and he agreed of a possible refrigerant leak and to install a UV filter; ordrng 1 WPW10143759 (dryer)"
Kenneth M.
MICROWAVE WHIRLPOOL WML55011HS3 Cover damaged; ordrng 1 W11379317 (Cover)
Lance V.
DRYER MAYTAG MEDB835DC4 Found speaker not working as well as some buttons non functional. We will need to re route with new overlay user interface to correct this audible tone issue.; ordrng 1 W11123146 (speaker) and 1 W11158457 (overlay)