Install the new fresh food door

Ice maker not making ice. Found ice build up in fill tube. Removed build up w steamrr. Removed and replaced ice maker. Tested. Now working as designed. Cx to wait about 24 hours for proper temps and ice.

All failing LEDS have been replaced and lighting its back to normal operation.

Motor assembly and switch were removed and replaced. Unit passed all test. Unit is working as intended.

"Removed and replaced evaporator, compressor, suction line, evap cover and power cord. Tested unit. Pressures normal and frost pattern forming. All tests good, sealed system complete."

Installed new motor and retested unit now working as designed job completed

"Replaced the ice maker fan motor , reinstalled tested air flow correct , reinstalled housing operations ok now at this time, allow 3 days to fill up bin on ice"

"Install wash plate,nut spaner.test diagnostic cycle work good."

"Part W11752368 came with both upper and lower racks, rollers and spray arms replaced from older racks to new, heat element installed, unit is complete and power back on."

"Replaced the fan motor and main board and crisper drawer , plugged in and tested operations unit is working as designed now at this time allow 24 hours to cool correct"

Installed control board. Tested unit. Unit is working properly. Customer approves function at this time.

"The dial did not seem to work correctly. There are no,stored faults but the unit will not enter a service cycle. The door locks if I run a drain cycle. Unit needs a control.; ordrng 1 W11675700 (Encoder) and 1 W11627413 (Control)"

"The lid lock was replaced and when a wash cycle was selected, unit will hums but will not succeed into the circle. I have activated diagnostics and had faults, ran the factory calibration cycle to no avail. Called whirlpool to document and spoke with Johnathan, we tested voltages in few points and because of values received, Johnathan recommended replacing ACU and Stator at the same time. SR 7741297601.NOTE; i have related my findings and plans of attack to customers, and he said he will try to get unit replaced instead. Do not order any parts unless we hear from whirlpool or customer. I need (2) time slots.; ordrng 1 W10897050 (Stator) and 1 W10897040 (Rotor) and 1 W11553798 (ACU)"

"Actuator, control board and wire harness was removed and replaced. Unit has error f7e1 called tech line. Tech line was closed for 2 hours. Will call tech line tomorrow. Follow up required.; O-emld tckt"

"Error code F6-E1 communication error between ACU& MCU, OVERLOAD error code F0-E5 do to loose screw on rotor, screw tightened. Soap dispenser sensor miss firing.Dispenser plugged, Suspension is good, tested manually and after tightening screw on rotor & Service test.; ordrng 1 W11685945 (Soap switch sensor) and 1 W11413340 (Soap dispenser) and 1 W11621180 (Control board ACU)"

Removed and replaced burner assembly and blower wheel tested ops unit still has abnormal noise. Sent in video to tech line they were not able to help. Re ordering more parts to attempt to find issue again. Provided case number for CxCase#16306078; ordrng 1 WE3M33 (Rear bearing) and 1 WE11X29441 (Transition duct)

Cycled unit and found faulty interlock switch and faulty control board. Ordering parts for repair ; ordrng 1 W11662718 (Electric control) and 1 W11662698 (Electric control) and 1 W11662685 (Interlock switch)

Original complaint is that the washer would not stop spinning. Stuck relay in the board. Replaced control board. New board is defective. It keeps the drain pump on and it locks and unlocks the lid. Reinstall old board.; ordrng 1 W11603810 (Board)

Lid broken underneath and hinge left.reroute for parts.; ordrng 1 W11101059 (Lid blk) and 1 WP8563965 (Hinge left)

"Suspension is out manually verified, F0-E3/E5/E9 codes verified,bearing has loud grinding noise during drain&spin verified.Need gear, suspension, agitator etc for repair.Drain, fill, lock working normal.; ordrng 1 W11449841 (Gear case) and 1 W11400156 (Suspension rods) and 1 W11550891 (Agitator) and 1 W11551646 (Spanner nut)"

"Need work- cx is having Intermittent issues with basket hitting side wall during allcycle, even with a light load- seen their issue before- ordering part for unit. ; ordrng 1 W10554251 (Basket)"

Customer not home dispatch called and left vm took pictures of door; O-emld tckt

"Upon arrival found unit not cooling. Check the unit on test 102, and compressor dont come on at all. Use a star device tester and compressor come on but is loud and shut off after 15 seconds. This unit has a bad compressor and will need new one. This is coveted by limit warranty. ; ordrng 1 W11557425 (Compressor) and 1 W11109499 (Drier)"

"Unit not igniting at all, possible issue with igniter, gas valve and thermal fuses, ordering following parts:WP8577274 thermistor, W11050897 THERMOSTAT KIT, HIGH LIMIT, WP3392519 Thermal fuse, W11652257 Gas burner assembly ; ordrng 1 W11050897 (THERMOSTAT KIT, HIGH LIMIT) and 1 WP3392519 (Thermal fuse) and 1 W11652257 (Gas burner assembly) and 1 WP8577274 (Thermistor)"

"Needs 2 call countWhen the unit senses the washer clicks , Chen the rotor nut is tight , play with the gear case , ordered parts to replace slider gear case and hub nut; ordrng 1 W11551646 (Hub nut) and 1 W11449841 (Gear case)"

Found a bad water valve & pantry drawerNothing works when pantrys user interface gets plugged no matter what I replace; ordrng 1 W11170612 (Harness) and 1 WPW10341329 (Valve) and 1 W10815668 (Pantry)

"Cx has issues with glitchy controls and main burner not heating,SHQ diagnostics program not offering much information help, order following parts:WB07X47344 Overlay, WB27X48617 control board, WB24X25013 Infinite control switch, WB30X47328 12 inch Dual radiant element.Corey with tech line documented unit info.Case # 16312312; ordrng 1 WB07X47344 (OVERLAY) and 1 WB27X48617 (OBC2 CONTROL (FLASHED)) and 1 WB24X25013 (SWITCH INFINITE CONTROL) and 1 WB30X47328 (12 IN DUAL RADIANT ELEMENT)"

Ordering control to repair.; ordrng 1 W11607637 (Control)

Found sealed system issue upon arrival. Giant ball of ice forming on the freezer evaporator cap tube. See picture of ice ball I pulled off the cover. This is due to a weak compressor or leak in the system. Ordering frz evaporator and compressor kit.; ordrng 1 8201675 (Compressor) and 1 WPW10608485 (Evaporator)

Installed UI that WPTS identified as bad and found this did not resolve the issue. Ordering control and harness.; ordrng 1 W11672040 (Control) and 1 W11729441 (Harness) and 1 W11685311 (A wire harness with no picture) and 1 W11747582 (Ui harness)

"unit not powering up, Cx stated it happened after a power outage in area, ordering following parts : W11758902 ACU,W10909685 FUSE, THERMAL, WP8577274 THERMISTOR, W11396709 GAS INLET THERMISTOR, WP3391912 HI LIMIT THERMOSTAT, WP8573713 CUT-OFF THERMAL, ; ordrng 1 W11758902 (Main board.) and 1 W10909685 (FUSE, THERMAL) and 1 W11396709 (GAS INLET THERMISTOR) and 1 WP3391912 (HI LIMIT THERMOSTAT FIX) and 1 WP8573713 (WP8573713 THERMAL CUT-OFF)"

Out of balance error codes. Worn out tub and suspension. Rotor and wash plate are fused with Gearcase. Parts on order follow up required. ; ordrng 1 W11393685 (Gearcase) and 1 W10915701 (Rotor) and 1 W10915700 (Stator) and 1 W10902814 (Washplate) and 1 W10811960 (Basket assembly) and 1 W11130356 (Suspension) and 1 W11115285 (Control panel)

Found gasket not sealing properly bottom of door causing moisture to get in unit and freeze on evap cover unit is cooling and defrost heater is worcking properlyOdering gasket; ordrng 1 5304524887 (Gasket)

"No answer, office called customer no answer waited over 5. Customer will have to reschedule. ; O-emld tckt"

"Ui displaying F6E4 and not filling with water, but float switch isnt open as error code indicates, need to call techline.; schdld next appmnt for 4/8 TUE !"

Washer making a clunky sound cost by transmission; ordrng 1 W10902814 (Plate) and 1 W10902814 (Trani) and 1 W10915701 (Rotor)

"Customers complaint unit will start on its own and door will say open and close door to start , unit will need door complete and door switch interlocks upper and lower Mr declined to repair unit ; ordrng 1 W11197766 (Door complete) and 2 W11197766 (Interlock)s and 2 8169479 (Screw)s"

"Found F7E6 for defective motor, ordering parts, need harness too; ordrng 1 W10890624 (Motor) and 1 W11652038 (Lower harness)"

"Need work- gear case making a loud grinding noise is spin, wash plate stuck on shaft, will need to break off- installed new parts (actuator, cam) cx can still use unit if they have too. ; ordrng 1 W10902814 (Wash plate) and 1 W11454734 (Gear case)"

Unit making loud squeaking noise. Removed drum and found damage on the diffuser and shaft assembly. Ordering multiple parts. ; ordrng 1 WE14X21174 (Dryer gas diffuser) and 1 WE3M33 (Shaft bracket assembly) and 1 WE03X29897 (Belt)

"As contractors and electricians failed to make unit accessible for needed repairs to be addressed, (see pictures), customers reached out to them and I have on a very detailed way explained whats needed to happen in order for us to return and complete. Consumer will reach out once the unit is accessible.; O-emld tckt"

"Unresponsive unit to the touch, power supply checked good 120v at the control, correcting issue by; ordrng 1 WD21X32903 (Control machine) and 1 WD21X33523 (Ui control) and 1 WD21X32718 (Ui harness)"

Unit is saying that the interior is too hot when first plugged in. Thermistor for oven cavity is not reading properly. Tech line said to order main control and thermistor. Will need to pull unit down on return. ; ordrng 1 WB18X10126 (thermistor) and 1 WB27X42747 (Cntrl elec)

F1E1 present. I was getting inconsistent heating and could noticed relay issue. Ordering control board and brining preID parts.; ordrng 1 W11388027 (Control)

Per tech line to replace top file #16230485; ordrng 1 WH44X26696 (Top)

". File number 16309963 tech found worn out shocks. Shocks on order follow up,required. ; ordrng 4 WH03X29516 (Suspension)s"

"Needs 2 call count Checked the unit the bake burner is not giving a full flame pattern in the middle , ordered burner ; ordrng 1 WB16X20253 (Bake burner asm)"

Per customer suds codes when doing laundry. Checked unit for soap build up didnt find any. Asked customer to show me how much soap is being used its about 3 table spoons for large load ; ordrng 1 W11316246 (Switch)

Cycled unit and found faulty heater ordering heater; ordrng 1 964P3 (Heater)

Tech was assigned as a helper;

"Checked unit found error code f8 e1. Found clogged inlet valve, cleared it out and re tested ops unit working properly no damage by tech; saved tckt"

"16300284. Found unit leaking from RC evaporator cover, Per tech line need drain trough for repair ; ordrng 1 WR17X31784 (Drain trough)"

"Unit not cooling due to a Leaking cracked condenser line, correcting issues by; ordrng 1 5304530007 (Condenser) and 1 A19676501 (Filter)"

Failed ice maker has power will not cycle ; ordrng 1 W11700250 (Ice maker)

Wont make ice. Ice maker stalled w ice never dispenses just makes noise. Removed and replaced ice maker. Tested. Wont fill ordering valve. Requesting authorization ; rqstng P&A on 1 WR57X24979 (Valve)

Cycled unit and found defrost failure. Ordering parts ; ordrng 1 W10857624 (Heater) and 1 W11724692 (Thermistor) and 1 W11449066 (Defrost thermostat)

Cycled unit and found faulty control board and faulty Ui ordering parts for repair ; ordrng 1 W11478525 (UI) and 1 W11621180 (Control board)

"Unit wouldnt lock. I replaced the control and latch. The unit started to lock, but went straight to done. Need parts to fix this issue ; ordrng 1 W11395618 (CAPACITOR) and 1 W11481722 (Actuator)"

"Washer had the pressure switch disconnected and was given fault codes H2O.connected pressure hose,run spin test.washer did not respond.call tech support bad inverter.same case #.reroute for parts ; ordrng 1 WH03X29524 (Motor) and 1 WH22X29531 (Inverter board)"

Washing machine leaking water and leaking oil. Big mass unit needs to be rebuilt; ordrng 1 W11130356 (Suspension) and 1 W11550891 (Agitator) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10915701 (Rotor)

"Unit is stacked F9e1 long drain f3e1water level error f5e2 door lock error. Unit has a bad drain pump wont pump out the water, found propeller in pump busted from debris.; ordrng 1 WPW10605427 (Pump)"

"Customer stated unit would stop in mid cycle somewhere, and Er will flash, I ran a bulky cycle and the cold water valve is stuck and not getting water properly and timing itself out before rinse and leave the clothes soaking wet and error code out, correcting issue by; ordrng 1 203741 (Dual water valve)"

"Cx stated burner ops were not normal and stated this caused damaged other racks, back panel, and burner cover panels. Documented and performed troubleshooting with tech line. Found burners not adjusting with screw on valve shaft. Also bake burner has flame on the front of it. Ordering parts to repair. Informed Cx I cannot order cosmetic parts unless Frigidaire approves. Referred Cx to Cx service for cosmetic repairsCase#88072170; ordrng 2 5304536249 (Valve)s and 1 530453840 (Burner)"

Cx canceled on my arrival. Please call Cx to rs ; ordrng 1 WB19T10089 (Regulator)

Multiple error codes. F2e1 f9e0 f9e1. Ordering ui. ; rqstng P&A on 1 W11666473 (Ui)

"Checked the unit the refrigerator dispenser is dripping , ordered a dribble kit ; ordrng 1 WR49X21267 (dispenser dribble ki)"

TSP W11460554 Rev N - found led lights not working in both compartments- will need to replace all led lights per SP- ordering part for unit. ; ordrng 1 W11683243 (Led kit)

"Install drive pulley belt,test inner tub not grabbing to wash plate.reroute for parts ; ordrng 1 W11550891 (Agitator) and 1 W10752187 (Screw) and 1 W11551646 (Nut-spaner)"

Error on washing machine would not let me do anything. Had parts ordered; ordrng 1 W11478526 (UI) and 1 W11687817 (Cntrol)

Installed lid latch still having locking issues found broke lower wire harness ; ordrng 1 W11643701 (Harness)

Something is off with the new gear case. After replacing the parts the Spanner nut wont fit. Need to call techline but ordering all parts for unit now. ; ordrng 1 W10811960 (Basket) and 1 W11219115 (Tub) and 1 W11393685 (Gear case) and 1 W10734521 (Slider) and 1 W10915700 (Rotor) and 1 W11032711 (Washer)

Failed to bring right display board. I need the black one; ordrng 1 W11594228 (Display board)

Unit is having ongoing issue need to reschedule for tech line availability ; schdld next appmnt for 4/7 MON !

"Visitor center is closed, no access to base, need to reschedule; schdld next appmnt for 4/8 TUE !"

"Unit was found emitting compressor malfunction noises, gurgling Yoder capillary line due to leak in evaporator location, loud high pitched rattling low or restricted refrigerant fluid, sealed system tech JJ assigned to second opinion/conduct necessary repairs to unit.Ordering following parts :W11578004 ASSEMBLY, EVAPORATOR, W11504450 4/1.8 NR MS 00 (CAPILLARY TUBE TO EVAPORATOR), W11506619 8 NK MS 00 (CHARGING TUBE TO COMPRESSOR), W11580057 COMPRESSOR, W11578570 CONNECTOR (7 MM TO 4.5 MM, BRASS) (HIGH SIDE TO CONDENSER); ordrng 1 W11578004 (EVAPORATOR) and 1 W11504450 (CAPILLARY TUBE TO EVAPORATOR) and 1 W11506619 (8 NK MS 00 (CHARGING TUBE TO COMPRESSOR)) and 1 W11580057 (COMPRESSOR KIT) and 1 W11578570 (CONNECTOR (7 MM TO 4.5 MM, BRASS) (HIGH SIDE TO CONDENSER))"

"Temps at65f , no frost, found bad wire harness to both compressor and condenser fan, toggling on harness stops and starts both, when running getting 120vac, need new harness.; ordrng 1 5304519649 (Wire harness power)"

Found unit with a faulted compressor. Compressor is locked up and not turning on. Compressor is covered under a 5 year warranty. But labor is not. Customer would like to order a new light and gasket. Quoted customer $1089.32 Customer would like to think about repair and weigh different options. Collected $145 via CC on iWallet (Autho# ECR94F) Will collect $944.32 on return visit if customer wishes to make repair. ; ordrng 1 W10830055 (Gasket) and 1 W11527432 (Module) and 1 W11547313 (Compressor)

"Reinstalled missing foot..Rattling noise is gone, Cx stated his ice cream was runny, making noise in back machine section,Compressor readings:1.05 and 1.07 respectively, Compressor temp, pseudo for Monday text Miguel ; cstmr sgnd Dsclmr"

"The dual gas valve was successfully installed and tested. Due to receiving the wrong part even when the right part number was requested, The temperature sensor was not replaced. So please reorder the right part this time. Also, the error code F9 E0 was immediately splashed on the screen, for which I had followed Service matters instructions to the T.Unplug range or disconnect power.Check wires and connectors between main control (P6) andpower cord.Check that the L1-L2-N wiring (pigtail) from the power outletis correctly connected to the range terminal block.Replace all parts and panels before operating.Plug in range or reconnect power.Start a self-clean cycle and observe for 1 minute to ensurethat operation is normal. Enter the diagnostic mode to viewthe Faults screen. Press START TIME or DELAY START toclear each Fault code(s).Also, I was unable to clear the code because I was no able to make a selection after the code is on the display. My plan of attack is as follows, order the right temperature sensor and schedule a return visit, then Ill contact whirlpool support for further instruction. ; O-emld tckt"

"Stop missing from upper right rack,ordered new stop.; ordrng 1 WPW10082861 (Stop)"

"Ui not responsive, and control board locking and unlocking door, ordered new Ui and board.repair exceeds covered amount and repair needs authorization.; ordrng 1 W11322903 (Acu) and 1 W11316252 (Upper harness) and 1 W11319991 (Ui)"

Please send technical assistance. Cx complaintp. Stove burner is not working. Display 5304522786 not powering up. Upon arrival. Ran diagnostics. Found display button not sensing. Found left side burners not powering up. 5304516862.; ordrng 1 5304522786 (Control) and 2 5304521812 (Induction)s and 1 5304519431 (Induction left) and 1 5304516862 (Panel board)

Found dispenser leaking out front it is shooting water towards the outer front part of dispenser. Also found f9 e1 code will clear out filter before replacing pump. Cx stated he would unstuck unit with his son and requested follow up on Saturday April 19 2025; ordrng 1 W11319789 (Pump)

Different issue. Unverifiable intermittent noise. Ordering actuator and drain pump. Techline closed. Parts on order follow up required. ; ordrng 1 W11396717 (Drain pump) and 1 W10913953 (Actuator) and 1 W11395618 (Capacitor) and 1 W11543997 (Control board)

"Unit not igniting in bake cycle, bake electrode, wire harness, spark module control and valve solenoid all checked good, I suspected bad main power house control board, customer declined repairs at this time of service. $145.00 CK Auth# R4AFFW; ordrng 1 W11205353 (Main control power house)"

Found noise coming from the pipe exhaust and blower housing. Allow time for repair ; ordrng 1 WPW10211911 (Housing blower) and 1 WPW10342188 (Pipe exhaust) and 1 WPW10344699 (Collar) and 1 WP697772 (Blower) and 1 W11364931 (Motor)

"Need work- agitator is broken, cx found pieces inside wash basket, look at pictures- water is splashing out of tub ring onto floor- will use tub ring on next visit- ordering part for unit. ; ordrng 1 W11614636 (Agitator)"

"Need work- found fabric softener dispenser not dispensing- dispenser drawer not dispenser, found a short in wiring and cntrl elec- ordering parts for unit. Requires authorization.; ordrng 1 W11569112 (Dispenser) and 1 W11621180 (Cntrl elec)"

Noisy Cx complaint. Upon arrival. Ran diagnostics. Found noisy Gearcase bearing. Found leaking seals. Needs more work. W11551646 corrosion Spanner nut. W11449840 gearbox. W11550891 agitator corrosion stuck on. Please allow extra time for repair. ; ordrng 1 W11550891 (Agitators) and 1 W11449840 (Gearbox) and 1 W11551646 (Spanner)

Not heating. Cx complaint. Upon arrival. Ran diagnostics. Found magnetron magnet noises. Ordered parts needed more work. W10832024 thermostat. 11.11 amps ; ordrng 1 W11495561 (Magnetron) and 1 W10832024 (Thermostat)

Cx complaint. Door feels heavy. Upon arrival. Ran diagnostics. Found hinge loose. Found pad on a hinge loose. Unable to reattach pad and hinge. Order parts more work needed.; ordrng 2 WP8268961 (Pad)s

"Warped door. Top bearing worn out, belt worn out, noisy blower and motor. Broken latch and strike. Parts on order follow up required. ; ordrng 1 WE17X24535 (Motor and blower) and 1 WE03X25314 (Top bearing) and 1 WE03X29897 (Belt) and 1 WE01X25316 (Latch) and 1 WE01M10007 (Strike)"

"Blower not running. Found power ( 120v )to blower motor on all speeds, motor harness has continuity. Had external blower in attic. Needs blower assembly. EST for blower part only. 751.69. Needs HVAC technician or installer to replace blower( not accessible due to HVAC ducts in the way. Customer refused to pay. Send bill to customer. WPW10294026 blower is needed. SEND BILL TO CUSTOMER for 145.00 !; saved tckt"

Water leak from tub ring.reroute for part.; ordrng 1 MVWC465HW3 (Tub ring)

"Cx stated unit has same issue as last time. Confirmed broken suspension right left holder removed and replaced it. Also found damage balance ring and door latch from unbalanced condition. Cx stated he is loading evenly and similar fabrics. Cx is upset and asked if I can recommend a new one. Informed Cx we are a repair company and cannot make those calls. Calibrated and tested ops/ unit working in the mean time but I will have to order balance ring due to damage attached picture to sd file. Unable to document with factory it is closed today. Will also call them on Monday; ordrng 1 W11043544 (Tub ring), used 1 W11307244 (Latch) from stock"

Found unit not cooling properly. Found frosted over evap. Fan not running. Ordering new style defrost heater and air tower. ; ordrng 1 5304523833 (Heater) and 1 5303918891 (Air tower)

"Control box is shorted out and not working again,and fresh food gasket is falling off, need to call techline to see why new control box would short again for a third time.; schdld next appmnt for 4/7 MON !"

Unit not heating causing timer not to advance in auto cycle. I found that the flame sensor is not seeing the heat from the ignitor to light. Failed flame sensor. ; ordrng 1 WP338906 (sensor) and 1 WPW10328463 (coil-valve)

Cycled unit and found pressure system error drain pump continue to run non stop. Faulty control board. Ordering control board ; ordrng 1 W11603810 (Control board)

Cycled unit and found f2e2 check connection to Ui all connection look good unit has faulty Ui. Ordering part. ; ordrng 1 W11478526 (UI)