After replacing the control the hood lamp is now operating. The turntable is also operating. All functions restored. Job completed.

"Not cooling and dripping water, replaced compressor and condenser, water tank tested unit working properly"

Replaced parts listed. Checked out and unit is now working as designed. Ran a test and unit is now heating correctly. Job completed.

"Installed all new parts on the list, performed calibration. Washer operating as designed. No leak."

"Not cooling, replaced compressor,per cooler,coupler,evaporator,and rocker switch tested unit working properly"

Installed new parts. Refrigerator operating as designed. No leaks.

"Installed compressor and parts listed, pulled vacuum it held, charged the unit with 60 grams of r600, unit should regulate and operate as designed. 12 hours to regulate temperature"

"Install the new rotor and stator on the unit. Recalibrate the unit on step 52, run a test 51 and now unit is showing error code F5E2, this about the latch no unlock. Check the unit and found the connector of the latch has some corrosion causing the failure. Replace the latch from truck stock. Retest the unit and now is working properly. Job complete; used 1 W10810403 (LATCH) from stock"

Replaced all order parts and tested through diagnostic and finally u it is functioning as normal.

Replaced sump. Tested and unit worked all the way through with out stopping. No more codes and set and ran diagnostics test. Passed. Job completed

"Replaced compressor, filter dryer, checked for leaks with nitrogen, recharged sealed system, unit cooling at this time."

Replaced the wire harness and melted extra ice. Found a kink in the plug to the heater.

Ui controls faults. Shorted. Upon arrival. Found ui control failed. Unable to update system. Reset control panel. Ran diagnostics. Checked out components okay.operating as designed

Removed and replaced icemaker assembly. Allow 24 hours to stabilize

Replaced requested and found no other issues.

"No cooling , replaced compressor,coupler,control box,tower,bin tested unit working properly"

After replacing the tube come to find out there was a crack in it and was the reason for the water dispenser leaking. After replacing the hose the unit is now stoping the water after dispensing. All functions are now working. Job completed.

Installed new compressor and new evaporator. Pulled vacuum to 500um recharged system with 53g of r600 retested unit now cooling as designed job completed

Installed replacement Timer and Knob.Reassembled control panel Tested operation with customer.NO CHARGE TO CUSTOMER.JOB COMPLETE

Install the new damper door on the unit. Retest the unit and now unit is working properly. Job complete

Removed and replaced drier 3 way valve both evaps. Removed and replaced harness control motor and all parts ordered. Ran vacuum. Held vacuum. Charged w proper refrigerator r134a. Unit now working. Cx to wait 24 to 48 hours for proper temps.

Sealed the cabinet and then replaced the door. Made sure there wasnt any gaps in the unit .

Replaced door assembly and strike. Door is opening and closing properly at this time. Complete.

A new RH door for FF section has been replaced

Need tech line assistance no visit; schdld next appmnt for 9/18 WED 7-10

"JB out 9/18/24Customer states refrigerator and freezer are not as cold as they should be. Customer has installed digital and mechanical thermostats in both refrigerator and freezer. Upon arrival found freezer customer supplied digital thermostat is 15.3°F, mechanical hand tag is 15 for the first one and 16° for the second. Install field peace, digital voltmeter with temperature capability indicating 18.5° in freezer upon arrival. Calibrated on site field peace voltmeter and adjusted to proper calibration. Took freezer temperature reading again freezer temperature fluctuated and finally dropped as low as 7.9°F. In the refrigerator compartment, the customer install digital thermometer reads 44°F. The customer installed mechanical hangtag Thermostat reads 32 for the first one and 34 for the second one. My field piece digital voltmeter red 53.0° in the refrigerator. After calibration of fieldpiece Walto meter refrigerator temperature dropped as low as 37.9°F Fahrenheit. Customer had refrigerator offset temperature set at refrigerator 33°F freezer 0°F. Per Eric S at appliance repair specialist install replacement compressor. Removed original compressor and dryer. Installed replacement compressor and replacement dye dryer. Vacuum sealed system is required. Installed factory listed refrigerant charge of 5.50 ounces of refrigerant R 134 a . reassemble it and tested operation. Unit seems to be operating as designed. No charge to customer as AIG has approved compressor replacement. Job complete. ; schdld next appmnt for 9/18 WED !"

Need work- found lights to be flicking/dimming- only problem- ordering part fo4 unit- ; ordrng 1 W11648345 (Cntrl elec)

"Found the unit, not cooling properly, not making ice, temperature in freezer ; ordrng 1 W11575358 (Motor-evaporator) and 1 W11087438 (Harness -wire) and 1 W10846539 (Fan) and 1 W10864519 (Adapter kit) and 1 WPW10675033 (Cntrl -elec) and 1 W11658802 (Ice maker) and 1 WP67006337 (Freezer fan blade)"

"Left Dryer shaft and pulley worn down, reordering dryer kit, pulley shaft panel clips and drum. Drum is damaged .; ordrng 1 4392065 (Dryer kit) and 1 WPW10359270 (Left shaft) and 2 W10854425 (Clips)s and 1 W10899578 (Drum)"

Need work- had to break latch to get model/serial numbers- need to replace latch then test further- ordering parts just in case- ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Pump) and 1 W11670519 (Latch) and 1 W11627413 (Cntrl elec)

Need work- broken wire harness causing unit not to drain or start- ordering part for unit. ; ordrng 1 W11643701 (Harness)

Need work- no frost pattern at evaporator- compressor to hot to touch- possible leak or an efficient compressor- evaporator is OOS- ; ordrng 1 W11547313 (Compressor) and 1 W11572047 (Evaporator)

Not cooling in freezer area. W10300022Ice maker. No water to ice maker. Valve w10179146. Not labeled cash call. Collected 135.00$ cash from cx. Balance of 443.57$ for repair. Reset control panel. ; ordrng 1 w10179146 (Water valve) and 1 W10300022 (Ice maker)

Not able to get to it. ; saved tckt

Cx complaint. Refrigerator area freezes food stuff. Temperature is too low. 5304522338; ordrng 1 5304522338 (Temp sensor)

Unit came in without the handle. Needs handle. And toe kick. JAVIERS APPLIANCE. ; ordrng 1 WR74X34511 (Toe kick) and 1 WR12X34587 (Handle STNLS)

Washer cam and agitator not grabbing making noise at gear case.reroute for parts.; ordrng 1 W11550891 (Agitator) and 1 W10528947 (Hub) and 1 W11454734 (Gear case)

Unit had codes for pressure system fault. I tested unit and unit failed during auto test cycle. I pushed anti kink line inside pressure switch hose further away from control just in case its blocking airflow. Ordering main control due to failing in test. ; ordrng 1 W11608056 (Cntrl elec)

"Visual and physical inspection leaded me to a unit that is connected to an RO water filtration system that is 2 years old and has not been serviced, therefore, water pressure has diminished substantially. Checked the water fill for ice maker and was frosted up. Also the water line from the under the sink to fridge comes from 1/4 vinyl to SS braided water hose and then goes back to 1/4 again before connecting to fridge. So I called GE support to document and spoke with Daniel, whom after listening to my explanation of issues recommended to either have the RO system service to resume normal water pressure or eliminate it completely from fridge. Also recommended installing a water fill tube kit and make sure that all water issues have been addressed before installing the kit.; ordrng 1 WR49X45545 (Fill tube kit)"

Two separate issues. First issue is that unit will not make ice. Second issue is that led lights went out. Put into diagnostics and ran test 56. No error codes present on icemaker. Ran test 45 and icemaker filled with no issues. We have already replace icemaker and valve. Will order and replace main control. Control is not sending signal to icemaker. Will also replace shorted out led modules. ; ordrng 1 W11224256 (Cntrl) and 2 W11483116 (Module)s

Cycled unit and found bad timer ordering parts for repair ; ordrng 1 WPW10185982 (Timer)

Tested unit and found defective slider.; ordrng 1 W10734521 (Slider)

Tested unit and found defective fuse; ordrng 1 WP3392519 (Fuse)

Found broken freezer door switch; ordrng 1 W11396033 (Switch)

Customer concerns; customer unable to select drying cycles. Broken timer assy. Square trade will ship timer and knob to customer.; ordrng 1 WE04X24550 (TIMER) and 1 WE01X24552 (KNOB MAIN ASM)

Have to pseudo call to document with WPL. ; schdld next appmnt for 9/19 THU !

"Cx unavailable,waited 5 mins,took picture and notified office.attempted to return later in day but got no answer on phone or at door.; saved tckt"

According to the customer the cooktop shorted when the left front burner was turned on; ordrng 1 W10342780 (Element) and 1 W10251108 (Element) and 2 W10437094 (Switch LF)s and 1 W10843843 (Switch LR) and 1 8286642 (Tape) and 1 W11190482 (Harness)

Signs of a leak are shown at the left side of the dishwasher approximately 4 inches over. The leak seems to have been suds pushing out of the lower gasket. I ran the washer and was not able to get it to leak. I did get a couple of drops at the corner seem; ordrng 2 WB01X46528 (Silicone)s and 1 WD27X32879 (Inner door)

Diagnosed slider failure. Removed and replaced slider assembly. Tested operation. All OK ; ordrng 1 W10734521 (Slider)

Unit currently cooling. Evaporation fan noisy. Ordering new evap motor and blade. ; ordrng 1 297309000 (Evap motor) and 1 5308000010 (Fan blade)

"Unit has rat damage on power cord, main wire harness, dropping and damage to main board. Damage to drain pump and hoses, bad suspension. Quoted fore repair. ARS per Technician and Managment, does not recommend repair of unit due to extent of infestation damage. Tenant also stated rats still an issue in house and neighborhood. Total 1246.76 quote saved in pics; ordrng 1 W11131700 (Wire harness) and 1 WPW10661045 (Pump) and 1 W10899966 (Hose) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam) and 1 W11124821 (Main control) and 1 W10877409 (Power cord) and 1 W10786100 (Upper harness) and 1 W11211519 (Harness jumper) and 1 W10678671 (Harness)"

Wont heatConfirmed.ignitor broken ordering ignitor.; ordrng 1 137524000 (Ignitor)

Tested unit found defective capacitor; ordrng 1 W11428524 (Cap)

"Unit not cooling. PRIOR SERVICE BY JnH SEALED SYSTEM. SUCTION LINE IS ICE UP. The evap assembly is over frosted. The unit has hot sides. The compressor is not operating properly. Unit needs compressor kit, and evap coils. ; ordrng 1 W11507067 (Evap coils) and 1 W10750851 (Compressor) and 1 WPW10143759 (Drier)"

"The heater harness brown wire came out of the connector. The heater is not turning on due to power supply being out. Temp connected harness back, test the heater is activating. Ordering heater, harness combo. ; ordrng 1 W11650661 (Heater and harness)"

"F0/E3- OVERLOAD. CHECKED ERROR CODES, ONE-OVERLOAD. cleared error code ran the test cycle, the unit is not agitating properly the whole basket is moving with agitator. The cam assembly is defective. Have to ; ordrng 1 W11396716 (Suspension) and 1 W11449840 (Gearcase) and 1 W10721967 (CAM) and 1 W11481722 (Actuator)"

Moving over for tomorrow on finding out on kit that is being set to customer. ; schdld next appmnt for 9/18 WED !

F5e1 f9e1 f0e5. Found pump is frozen and will not function and drain. Causing issues. Needs to be replaced. Pump is needed W10876600. ; ordrng 1 W10876600 (Pump)

Found igniter is not functioning for bake. Broil is working and so is the top burners. Paul with tech line. 318578506 thermostat. File number for this call 87588028. 318578506 thermostat safety. ; ordrng 1 318578506 (Thermostat safety)

"Unit has no model & serial # info on it. Unable to service unit. Unit will not spin or agitate, see pic, unit very old.; O-emld tckt"

Unit is not making any ice or dispensing water. Tech line Chad. Main board is possibly the issue. Rest unit. File number is 8058818912. Main board and ssm board are not responding to the valves to turn on. Ssm board 10035459. Main board 12048851. Fridge needs to be removed to repair. ; ordrng 1 10035459 (Ssm board) and 1 12048851 (Main board)

"Upon arriving, I took pictures of what could be the primary component on current issues, (NOT THE SAME ISSUE), I ran a quick wash cycle and by my todays pictures its easy to see that even after recommending not to use certain detergent, lady owner still uses such. Also she is washing all the dogs blankets and this is also creating a long drain cycle. The bellow presents a black mold buildup and its recommended for replacement.Note; running a clean washer cycle a couple times was strongly recommended.; ordrng 1 W11318722 (Bellow gasket)"

"F7E6- motor fault, unit need drive motor and capacitor ; ordrng 1 W11502823 (Control board) and 1 W11222082 (Motor drive) and 1 W11212745 (Shifter) and 1 W11227944 (Capacitor)"

Ice maker was not installed properly.ordering kit to install; ordrng 1 W11729596 (Ice maker kit R 600)

Freezer fan not working and diffuser stuck closed. Will order parts to replace.; ordrng 1 5304522336 (Diffuser) and 1 5304530651 (Evap fan)

"Ice build up around evaporator and Evap fan. Fan not spinning. Defrosted Evap and fan. Fan damaged. Not working under manual diagnostic test. Evap heater operational. Called ge tag team to document findings and further diagnosis. Per ge, checked continuity on drain pan heater. Drain pan heater open, no continuity. Drain pan heater has failed, causing defrost issue and damage to Evap fan motor. Replaced fan motor. Ge File number 14277718. ; ordrng 1 WR17X32665 (Drain pan with heater)"

Found one of freezer door damage need to reorder part.; ordrng 1 5304536922 (Freezer door)

"Upon rival the union for diagnostics in agave me an F7, E1 error code, which is single speed, motor failure, ordering a new pump and motor assembly. Also ordering main control board. This is the second motor failure on this unit in the past four months; ordrng 1 W11680075 (Pump motor assembly) and 1 W11660283 (Electronic control)"

"Upon arrival, inspected unit, found, faulty her element and thermistors harness Evaporator completely frozen over ordering evaporator harness with heater and thermistors also ordering user interface, dampener and main control And evaporator fan motor unplug the unit for the consumer advise them that in a couple days they can plug it back in after his defrost and it would probably start to cool again schedule this job for next Monday to job count; ordrng 1 W11650660 (Evaporator heater wire harness with thermistor) and 1 W11518204 (User interface) and 1 W11742389 (Main control)"

Need work- cx has a video- start button is not working- cx has to unplug unit then plug back in and maybe unit will start- f5e1 latch is faulty- diagnostic test pass- states authorization- ordering parts for unit. ; ordrng 1 W11115285 (Fascia)

Found bad 3 way valve ordering new; ordrng 1 W11429989 (Three way valve)

SR#7739776967Called techline and they want me to replace the theee way valve compressor and suction tube. ; ordrng 1 W11578205 (Compressor) and 1 W11574310 (Valve) and 1 W11646687 (Suction tube)

Wrong door. ; ordrng 1 W11681453 (Door)

Small leak from condenser. Checked at 250 psi. Found leaking about .5 psi per 5 mins. Roughly. Ordering condenser. ; rqstng P&A on 1 WP2313624 (Condenser)

Unit frozen over and ice maker not working. Intermittent issue. Ice maker would not cycle. Quoting for defrost thermostat and ice maker Service call $145.00. Ice maker WR30X35285 $153.88 plus tax. Thermostat #WR50X10065 $73.25 plus tax Labor. 200.00. Total $590.87. Cx also wants filter if possible. MWFP filter $ 84.60. Total 682.45. ; rqstng P&A on 1 WR30X35285 (Ice maker) and 1 WR50X10065 (Thermostat defrost) and 1 MWFP (Filter)

Found the control receiving 119 volts but no indicator light on the control recognizing it has that power. Ordered control for that. Also the latch is usually locked when this failure happens and it was unlocked so will order that to be on the safe side. ; ordrng 1 W11608056 (Control electric) and 1 W11307244 (Latch)

Ran diagnostics . Has f3e1 error code. No leak in pressure tube or air trap found. Needs control . EST 613.89 . Labor 163.68+15.00 shipping . Customer to call Whirlpool customer service for concession ( one month out of warranty ) . $145.00 CK Auth# C4J44K. Needs W1160856 . ; ordrng 1 W11608056 (Control)

Fresh asphalt on street no access notified consumer of needed reschedule. For 2 days out. ; schdld next appmnt for 9/20 FRI 12-3

"Display missing segments on display lights, freezer LEDs out per SF w11460554 to order kit and replace all LEDs; ordrng 1 W11387386 (UI) and 1 W11683243 (LED kit)"

Found the unit is now starting the cycle. The door switch checked ok. This has happened several times since the customer has had the unit. Ordered all parts need to insure this will not happen again. ; ordrng 1 W10857611 (Timer) and 1 WPW10420741 (Pts switch) and 1 WP694089 (Wheel) and 1 279827 (Motor) and 1 WPW10237959 (Switch)

Found the unit has a locked up compressor. It just makes a loud buzzing noise then it clicks the overload. Ordered compressor and time. ; ordrng 1 W11370574 (Compressor) and 1 W11490399 (Tube drier)

"Unit making noise during spin like cam is coming in contact with pulley. Ordering actuator, cam and belt. ; ordrng 1 W11481722 (Actuator) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

Faulty icemaker Parts: $190.36Service Charge: $145.00FRL: J13 - $163.68 Additional Labor: $0.00Other: $0.00Subtotal: $499.04Tax: $0.00Job Rate: $499.04Collecting $250 for half will collect remainder on return visit. $250.00 CC Auth# VMFNPL; ordrng 1 W10886931 (Im)

"Received a used control board. Opened damaged box and there was a glove in there no bubble wrap or installation instructions, pin connections are worn. Will order new control and return this part, instructed cx of situation. Cx requesting appt for Saturday there will not be anybody home during the week. Okay to give call away. ; ordrng 1 WH22X37837 (Main control)"

"Faulty lid lock, quote for repair Parts: $125.45Service Charge: $72.50FRL: J13 - $163.68 Additional Labor: $0.00Other: $0.00Subtotal: $361.63Tax: $0.00Job Rate: $361.63Collecting $140 for portion will collect reminder on return visit. $140.00 CC Auth# 3YV4AC; ordrng 1 WH08X37938 (Latch)"

Connected to navy bean. Two error codes. Control is not sending signal to valve to fill icemaker. ; ordrng 1 WR57X10098 (Valve) and 1 WR55X38248 (Cntrl)

"F9e1 f7e1f8e2 7739941052, tech line advice to change harness and the sensor. Previous service companies have changed almost everything except the harness based on the service bench. I also noticed cx having hard water, which according to tech line can cause the wash sensor reading wrong and popping the F9E1 error. Please allow time for repair.; ordrng 1 W11568793 (Harness) and 1 W11568793 (Wash sensor) and 1 W11497943 (Drain pump)"

"Washer successfully runs through diagnostics but works intermittently in regular use,already replaced control board multiple times.Replaced all parts leaving only the harness. Ordered harness.; ordrng 1 W11448788 (Harness)"

Compressor not energized upon arrival.replaced inverter box and compressor started running.frost pattern only forming at top of evaporator.refrigerant leak overworked compressor and shorted out inverter box. Cx not moving forward with repair. Collected service fee via card through iWallet Called trade partners and was informed that parts are not covered Sr # 7739912343 customer service number 1 (866) 698-2538.; ordrng 1 WPW10427992 (Evap)

"Ran SHQ device, no faults or alerts found, main pump not washing, dispenser works, order following parts,1WD19X27178 Wash pump, WD21X33058 control board and WD21X28978 DC Harness; ordrng 1 WD19X27178 (Wash pump) and 1 WD21X33058 (Control board) and 1 WD21X28978 (DC Harness)"

"Washer working intermittently.cx has to unplug washer after first attempt of use in order for it to work.washer has been working off and on the past few weeks.capacitor is at 50 mfd,actuator is shifting as intended and agitation and final spin is working effectively.ui is displaying no error codes leaving only control board as possible issue,outlet has polarity and supplying 120 VAC.cx isnt moving forward with repair.sent estimate and collected service fee via card through iWallet.cx ok without zip tie on drain line.; ordrng 1 W11626074 (Control board)"

"Upon arrival found unit with light no working on the fresh food compartment. Additional customer stated the unit doesnt have the door alarm any more. Check the unit and run a test, according with tech sheet, alarm comes after 2 minutes of door open. Check the door switches and all are working properly. The door alarm never go on. This unit has a bad ui, will need new Ui and light. Customer buy the unit on 12/29/23; ordrng 1 W11470191 (Light) and 1 W11664671 (Ui)"

"Faulty control bad compressor stuck , correcting issue , $145.00 CC Auth# L3LPHW; ordrng 1 W11547313 (Compressor kit)"

Defrost issue ; ordrng 1 W11496873 (Control box) and 1 WPW10316428 (Heater) and 1 W11181209 (Wire harness) and 1 WPW10383615 (Thermistor)

"Found bouncy suspension, also found bearing noise on unit. Ordering parts to repair. Please allow extra time.020#; ordrng 1 W10586077 (Asket) and 1 W11228718 (Damper) and 1 W10870913 (Gear case)"

Found a noisy motor. Must be replacedNOTE: Hood its too high. SEND A TECH WITH EXPERIENCE TO HELP. I HAVE NEVER DONE TY ; ordrng 1 WPW10294026 (Motor)

"Unit has water going to filter but not coming from it. Ordering new filter housing, and both valves. ; ordrng 1 W10844267 (Filter housing) and 1 WPW10279866 (Inlet valve) and 1 WPW10238100 (Single valve)"

Unit has stuck key error code. Ordering new control. ; ordrng 1 W11608056 (Control)

"Unt not despinsing properly. Auger shaft bent causing basket to no align properly. Ordering new bin, auger, bar and rail; ordrng 1 242221501 (Auger) and 1 241726501 (Bar brive) and 1 241734902 (Cover) and 1 241860803 (Bin) and 1 241734501 (Rail)"