"Upon arrival customer stated the door doesnt close all the way down. Check the unit and found an issue with the left is door causing the failure. Readjust that side, retest the door and now is closing slowly all the way down. Job complete"

"Cx complain about vibration in spin cycle, found floor not balanced. Picture taken, adjusted the legs to match the floor level, test unit ok"

Confirmed filter cover not latchingAdjusted latch tab and as designed operation was restored

"Upon arrival, the fresh food lights would not turn on. Found the door switch faulty. Removed and replaced door switch and tested unit. Unit functions normal now.; used 1 W11123941 (Switch) from stock"

Upon arrival grinding noise inspected splutch and actuator and belt found that actuator was bad also cam and belt were worn down replaced cam belt and actuator tested unit no longer making grinding noise and working as intended also ran a factory calibration on unit job completed ; used 1 W11481722 (Shift actuator) from stock

"Found leaks in the drain hose. Replaced hose but cx will have to reposition the washer close to the drain pipe due to the water heater, picture taken. Complete"

"I found the unit not dispensing ice, found solenoid unresponsive closer inspection, disconnected solenoid wire harness. I reinstalled and secured wire harness unit is now dispensing ice properly as designed, cx approved repair and service"

Unit not cooling in the fresh food section. Stopped working for a day. Cx moved food. Next day started cooling again. Cx had no issues in the freezer. Tested fans. All fans including climate control section work properly. Unit damper doors open and close properly. Ice bin is full. Only issue I found was a huge hole at the bottom of the gasket. Can cause ice build up and erratic cooling. Unit was sticking out upon arrival. Helped cx instal refrigerator. Leveled. Unit currently working as designed.

"F0E2 F8E1, found drain hose laying on the ground contrary to the installation guide. This is causing lag in drain sometimes. Check the drain pump and its ok. Cx will be switching washer and dryer. Complete"

Installed filter bypass and with bypass entered water is dispensing with no issues. Indicating a bad water filter.

Call arrival inspected unit and found unit cooling was at about 11° in the freezer and 41° in the fresh Food. All fans were working ran another pressure test unit was holding pressure play at this point evacuated 4 ounces of R1 34A it is possible that I did not charge the unit enough upon my last visit. I put unit into a vacuum unit held a vacuum for 20 minutes recharged unit with 6 ounces of R1 34A advise customer to give at least 12 to 24 hours for the unit to get the temperatures job complete

Front left burner long light time. The front left burner tightened the burner head screws to allow air flow. CX confirms lights faster. All functions normal.

Inspected unit and found right side door was not closing properly . Cam/ closer was cracked and binding on hinge. Replaced cam and unit closing per design. Job completed; used 1 W11397972 (Cam closer) from stock

"Upon arrival found unit with error code F8E1, this about no water. Check the unit and found the water flow is too slow causing this error code. Check the water valve filter and was full of debris, ask the customer for any recent repairs on plumbing, and they mentioned one on the main street. Remove the debris from the unit, erase the error code. Run a test cycle and no more error codes coming back. Job complete"

Ice and water clear. Water splashing over fill cup. Ice in fill up. Cleared and ice maker is working as intended.

"Washer overfilling and restarting wash cycles by itself. Pressure system fault. Installed central electric and valve, performed calibration. Washer operating as designed. No leak."

Found drain pump running continuously as soon as unit was turned on. Removed abc replaced units control board. Ran automatic diagnostic test cycle and then started unit up in normal. Units drain pump no longer running nonstop.

"Installed new igniter, coils and thermal fuse. Unit now working as intended."

Found failed start relay on compressor replaced relay all tested good; used 1 W11547180 (Start device) from stock

Cx states that unit is making rattling sound Replaced all selected parts Unit working properly as required

Replaced UI. Ali rated unit and ran a service test. Unit passed without fault.

He led unit found issue with drain pump. Removed and replaced pump unit working ok.

Found an E5 error code. Temperature OK ice makers fan motor running. So I replace the icemaker

Found bad idler pulley and rollers replaced with kit tested unit dryer is heating and tumbling with no loud noise job complete

"Customer concerns; Clothes getting stuck under agitator. Found agitator screw came loose. I tightened the screw, performed calibration. Washer operating as designed. No leak."

"Making noise when agitating during diagnostic, on closer inspection found a loose rotor screw, I reinstalled and secured rotor screw with blue loc tie, leveled all feet and calibrated unit, retested and its now agitating and spinning properly as designed , cx approved repair and service"

Upon arrival inspected unit customer stated But he just wanted to know if enough ice was being made in the unit nice van was completely full. Advised him that most refrigerators take up to two days some even take three days to completely fill the bin depending on the usage of the ice I put unit into diagnostics unit gave me an E0 arrow curled for the icemaker indicating the unit has no error codes tested icebox cooling fan and all other fans unit is cooling as intended and making the appropriate amount of ice all ops are normal job complete

Found a dead freezers module. How did replace all lights work; used 1 W10695459 (Module) from stock

Unit has suds codes no suds found water is clear and throwing code. Replaced pressure switch all tested good

Split slider replaced slider all tested good

"F0/E7-load detected while running clean cycle, F1/E2-motor drive over voltage. Tested the motor drive, fast and slow agitate, also spinReplaced the clutch and slider. After restoring power and replacing slider and clutch F6/E3 CAME UP, replaced the interface restored power the washer is operating properly accepting commands and running diagnostic cycle to completion. Left rear level leg was not extended causing off balance. Corrected. ; used 1 W10734521 (Slider) from stock"

Beeps and displays fault codesOverflow float was defective..replacedDesigned operation was restored with no leaks

Unit not going into a spin cycle through diagnostics. Replaced actuator and tested through diagnostics and u it functions as normal.

There was an ice ball around the capillary tube and some of the ice was hitting the fan blade. I found a leak in the seal system at the coupler that ties the condenser to the heat loop. I removed the coupler and welded a sleeve to the two tubes. Recharged the system. Unit is cooling properly now. ; used 1 W11109499 (Drier) from stock

"Hot and cold reversed, the drain was not sufficient to allow all water to drain properly, corrected issue. Replaced the wire harness. Unit drains properly and is operating. All ops normal. ; used 1 W11643701 (Harness) from stock"

Found dryer not drying properly check voltage ok found plug wall vent causing some air flow removed vent retest getting hot ok complete.

Valve is noisy and the FC door is not sealing correctly causing temp alarms. Replace valve and tested. Reset door and steamed gasket. Unit operating as designed.

"Washer not working, latch not locking,and actuator not engaging.replace actuator,latch,test cycle all pass.; used 1 W11481722 (Actuator) from stock"

"JB Out 9/19/24.Customer states washing machine flooded laundry room floor. Upon arrival found unit unplugged from electrical outlets. Pulled washing machine, tilted backwards and inspected all hose connections underneath washing machine. Unable to verify any damage or misaligned hoses. Unable to verify any watermarks on inside of cabinet other than that from , too much detergent splashed over the side of the tub. Inspected connections for hot and cold waterfall at faucet and machine verify any damage drain hose not properly installed, not tied in place. Installed tied down on drain hose to prevent hose from popping out of drain and possibly flooding. Selected bulky items watch cycle deep water fill option. Observed water fill in tub highest top of agitator. Watch agitate for several minutes. Able to verify any water leak at this time. Adjusted drain hose within standing drain pipe behind washing machine and tied drain hose in place with tiedown. This is done to prevent drain hose from splashing water out from drain onto floor behind washer. No parts used or needed. No charge to customer job complete."

"Fresh food lights are out.replaced led module,all refrigerator lights now lit and working properly."

Freezing food in back of crispers . Found improper loading of RC- items against back wall and side walls of RC . Instructed customer side wall and back wall spaces between shelf and wall MUST not be blocked for proper airflow and to prevent freezing of produce . Instructed customer not to block back and sidewall gaps . Unit is cooling properly as designed . Complete .

"Error codeF2E1 UI stuck button. Screen goes blank at times,replace UI panel Cntrl.run test ok."

Not making enough ice . FC temp is 7.3f . Unkinked water supply line . Replaced ice maker . Ice maker is harvesting and filling properly at this time . Instructed customer to allow 3-4 days for ice . Complete .

"Upon arrival, inspected unit customer stated unit about a month ago started making a humming noise. I inspected the bar for the icebox, cooling fan and evaporator fan all in diagnostics. Also condenser fan and compressor. I cannot duplicate the noise the consumer was talking about everything sounds quiet and normal to me advised customer that if theres noise reoccurs to please record the noise so we can better diagnose the issue job complete."

"Not draining, found harness bad, replaced wire harness and tested unit working properly"

Refrigerator left door not sealing. Mullion came unhooked on top. Re-installed mullion and replaced door closer cam. Refrigerator operating as designed. No leak.

Found gas solenoids rattling. Had burner replaced

"Replaced clutch assembly and unit passed all tests. Rattling in pump housing, disassembled pump and found Bobby pin from cx wife. Unit drains g per design."

Found lates of Foreign material on hot side valve cleaned and replaced valve product test OK complete

"JB out 9/19/24.Customer states when dispensing ice cubes the ice dispenser makes a loud grinding noise. Upon arrival removed storage bins filled with ice cubes. Icemaker is producing cubes properly. After removing ice storage been found buildup of ice behind ice storage bin interfering with the auger gear. Removed ice buildup. Verified refrigerator was never level properly upon delivery. Unit is leading forward, allowing water filling into icemaker to splash backwards out of the icemaker during water fill portion of the cycle. Properly refrigerator tested to make sure they close properly and are aligned properly. Observed icemaker fill with water. No parts needed or used. No charge to customer. Inspected condenser coils and found cleaned properly. No dust or lint. No charge to customer. Job complete."

"Fixed- found glass to lid to be detaching and found lid strike to be broken- removed bad ones and then installed new one provided by square trade warranty (lid, strike) all test pass in diagnostic test- no errors- no leaks."

Installed new lid and slider. Washer operating as designed. No leak.

"The refrigerator would go into a defrost cycle and the heater would work. The issue is that the drain tube was blocked and every time I went to defrost it pop the door open, creating a bunch of air into the refrigerator. This was causing a partial defrost cycle and excessive frost. The other issue is the customer has a bunch of products on top of the refrigerator which could cause the Door not to shut."

"Noisy evaporator cover rattling, I reinstalled and secured evaporator cover with thin strips of gasket, installed new light and switch , unit is now lighting and operating quietly as designed, cx approved repair and service"

"F3E0 overloadF2E1 ui stuck buttonF5E2 lid lock failureSlider on the unit was not working properly, needed to be replaced. After replacing, I calibrated unit and ran diagnostics. Unit is now working properly ; used 1 W10734521 (Slider) from stock"

Replaced ui with defective start button.successfully tested bake cycle.both buttons now responding and oven working properly.collected remaining balance via card through iWallet.

"Installed control, harness, motor, capacitor, shifter and Splutch, tested, unit functions as designed"

"Upon arrival according with customer, unit is getting food frost on the refrigerator compartment. Check the temperatures of the unit and is 31F, when the unit coming back form defrost. Check the unit on test mode 121 for damper operation and damper dont close. This unit has a bad damper, replace the damper door. Retest and now is working properly. Additional found the unit has air gaps on the back of the shelf block with food, this is causing a decrease on the temperatures on the top section of the refrigerator. Inform this to the customer, they need have this free for any blockage, so that way unit cool properly. Job complete"

Installed UI. Tested. Unit is working properly.

"JB out 9/19/24Customer states dishwasher intermittently leaves water inside dishwasher, sump, and displays F9 one error code indicating a long drain issue. Upon arrival found installer has not used an air gap device and has used a smaller diameter rubber hose as an extension for the drain hose causing restriction. also found factory drain hose installed at drain pump caked restricting water flow exiting from dishwasher. Adjusted position of drain hose on water pump to remove restriction. Customer will install an air device per supplied installation guide from Whirlpool. Tested unit after correcting installation of drain hose at water pump. Unit now drains water properly and completely. No parts used. No charge to custom. Job complete."

Upon arrival found unit with door slam down when you open it. Check the unit and found a bad left hinge. Replace the hinge on the unit. Read the unit and now unit is working properly. Job complete.

Removed and replaced components. Tested and unit now working properly.

"Replaced HV control and damper control . Ice maker is harvesting and filling properly, unit is cooling properly at this time . Complete ."

Replaced harness all tested good

Replaced hinges and collected repair price in full via check through iWallet.

Found the drain hole frozen over and built up ice in the return duct. Reason for cooling issues in the refrigerator section. I removed all the ice from the return duct as well as drain tube and now water can flow and so can air. It will take 24 hours for temps to normalize. Job completed.

Unit making noise during cycle. I tested with load of towels. All tests good. Instructed customer on off balance loads.

Replacing parts needed for repair. Found drain tube all bunched up behind dishwasher. No were to drain. Drain pump was bad. Also all the tubing behind the dishwasher. Took out one extra line of drain tube and unit is now draining correctly. Job completed

Confirmed..no illumination Replaced module kit with illumination returning.

"Found blown Thermofuse, replaced Thermofuse, checked oven function, unit operating as designed."

"Replaced latch, ran diagnostic cycle test all passed.Working to manufacture specs. Job complete."

"Replaced ui,damaged optics and motor sump assembly.ran diagnostic cycle successfully.dishwasher now working properly."

Fixed- installed new part (dispenser) calibration test pass- auto test pass- no leaks- no errors- cx ok repair

Replaced parts per service pointer. Cx to allow 48hrs for perfect temperature. Complete

JB out 9/19/24.Installed replacement Lower Wire Harness W11643701.Reassembled unit. Cleared stored fault code. Ran Calibration cycle.Tested in NORMAL wash cycle. Verified correct water fill and agitation.Canceled cycleRan Drain & Spin cycle.Verified proper drain and spin functions.NO CHARGE TO CUSTOMER JOB COMPLETE

Found dishwasher powering up filling washing and draining ok found water very cold Found plumbing in home with hot water delay customer to have plumber fix hot water issue for better cleaning complete.

Units board was stuck in a drain loop. Pressure sensor had failed. Replaced board with preID part. Unit now running as designed.

Installed parts clear out ice retested checking out ok complete.

"Installed ice maker, tested, unit functions as designed."

"Not cooling, found compressor bad, replaced compressor and tested unit working properly"

Installed new parts and retested unit now working as designed job completed

"Removed and replaced dispenser assembly. Tested, unit no longer screeching while filling."

Fixed- installed new part ( gasket) auto trst pass- no leaks- no errors- cx ok repair - 1 year warranty on part- 30 day service fee- 90 days for labor

After replacing all parts listed the basket is now rotating properly with. I ran a diagnostic cycle to check for leaks and functionality of new components. All functions and components are working properly. Job completed. Please bill out for secondary issues.

Removed and replaced speed sensor and belt. Tested unit. All tests good with load.

Removed and replaced inner drain hose. Tested unit. All tests good.

Replaced ice maker auger motor and ice box fan tested unit fan is running motor is turning and ice maker is harvesting and filling job com

Replaced control and sump assembly all tested good

Installed requested parts and found no other issues.

Replaced bin all tested good

Replaced buzzer. Turned on buzzer. Works properly. Buzzer is sounding.

Fixed- installed new part (cntrl elec) calibration test pass- auto test pass- no leaks- no errors- cx ok repair

Removed and replaced heater and harness. Asked Cx to allow 24 hrs for normal ops

"As per GE Support, A new UI and SS dispensers plate have been replaced. Consumer will observe and report if needed."

Replace timer tested unit all functions working per design job complete

Installed new lid lock. Unit now operating as designed.

Removed and replaced main control and console. All tests good.

"Sealed system issues. Bluebook provided for repair. Sealed system is covered for parts. Cx is going to talk with spouse and will call and pay balance for repair. Unit needs new compressor and Locring couplers to complete service. Job is completed for diagnosis."

Installed new parts. Unit is now operating as designed.

Installed new parts and retested unit now working as designed job completed