Confirmed a bad icemaker. Ordering part for repair. Scheduling for Friday.; ordrng 1 W11700250 (IM)

The unit is dead dead. No flashing led on the main control. Need main control. ; ordrng 1 W11550649 (ACU)

The mode shifter is in unknown position. The gearcase is leaking from the back side. (Photos) the suspension is weak and bouncy. The control has dimming led. ; ordrng 1 WH03X33729 (Transmission) and 1 WH03X30517 (Shifter) and 1 WH03X32158 (Sensor) and 1 WH05X24185 (Clutch) and 1 WH01X24434 (Spring) and 2 WH16X26911 (Suspension)s and 1 WH16X26910 (Suspension) and 1 WH22X37220 (Main control)

"Removed power from range. Replaced the front right infinite switch. Assembled 7nit restored power. Ran test check. The switch is defective. Power is present at the switch, not beyond. The light in oven burnt out. ; ordrng 2 WB24T10022 (Switch)s and 1 40A15 (Bulb)"

Found the unit is not defrosting in the refrigerator section. During the removal of the ice my steamer broke and would no longer turn on. Reordering panel and rescheduling for next available date. Will need to remove the ice on return. ; ordrng 1 W11167902 (Cover evap)

Replaced all selected parts Unit is still not working keep running drain Called whirlpool tech support Spoke to DrewS.R. 7739020160F9E1F3E2Followed the instructions by tech line to testing all components Per Whirlpool ordering new drain pump and main board those two parts need to be replaced together to avoid shortages one to the other W11399437; ordrng 1 W11491433 (Main board) and 1 W11399437 (Drain pump)

Checked the evaporator and voltage to compressor Spoke to Eric this is a sealed system issue Informed customer that we will contact within 48 hours ; saved tckt

No water getting into icemaker. Valve is sending water up to dispenser with no problems. Will order water tank and valve incase needed. ; ordrng 1 WPW10216070 (Reservoir)

"Cx cancelled , reschedule.;"

"Range tripping breaker when starts bake cooking cycle. I disconnected harness from the element, initiated bake. Didnt trip the breaker. Sr#7738552366. Shorted element.; ordrng 1 W11182108 (ELMNT-BAKE)"

"Unit makes loud clicking noise when trying to agitate. Tested found noise from cam. Removed and replaced cam belt and actuator. Ran diagnostics. Loud during spin still banging during beginning. ; ordrng 1 W11130362 (Suspension) and 1 W10528947 (Hub), used 1 W10913953 (Actuator), 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"

F0E2 over sudsF0E5 off balance load F5e2 lock error code. F0e1 load in during clean washer cycle. Cleared codes. Complaint wont fill fabric softener area w water and wont go down. Removed and replaced drawer. Tested again. Same issue ordering valves ; ordrng 1 W11688994 (Valve) and 1 W11688995 (Valve)

"Codes present F7E4, F5E4, F0E7, cleared codes. Replaced Lock striker with truck stock. Slider has fallen down. Replaced slider assembly. Ran diagnostic cycle test all passed and no codes. Jo complete.; used 1 W11457841 (Striker) from stock"

"On arrival, customer states unit not filling up with water tested and found unit is filling. Its just draining out due to installation of drain line. Drain line is just laying on the floor going to outside sewer clean out. Customer needs to install drain line according to manufacturer minimum recommendations unit functioning as designed as"

"Customer said that dishwasher was not draining consistently. Checked hose, there was debris in drain line and cleared obstruction unit functions as normal."

"Unit was stuck in sabbath mode. Got unit out of sabbath mode, tested unit working as per designed by manufacture. Job complete"

Found suspension was shot. Installed new suspension rods. All ops now working as designed.

"Cycled unit and found bad cold water valve, broken strike and broken slider installed new parts and retested unit now working as designed job completed"

Found the red line wire backing out of the wire nut at the junction box. Reinstalled wire and secured with wire nut. Tested after repair all ok verified oven now heats

Unit is leaking water. I found that the water line behind unit is leaking inside cabinets. I also found that there is a frost build up in FC. I found that the FC door gasket was not in door on the bottom causing air leak. I reinstalled door gasket to seal and shut water off to unit to stop flood damage. Customer is going to replace damaged water line.

Cycled unit and found bad connection to drain pump. Secured connection and retested unit not working as designed. Job completed.

Upon arrival found compressor clicking. Installed new start device and compressor came right on with no problems. All functions now working as designed.

Power key on user interface is stuck. Replaced console and ran calibration. Checked machine ID info. Confirmed transfer to ui. Unit working as intended

Replaced bad slide tested unit washer is filling agitating draining and spinning per design job complete

"Unit not completing cycle. Worn slider, replaced and tested, unit functions as designed.; used 1 W10734521 (SLIDER) from stock"

"Unit making noise during use. I found noise coming from idler pulley. Removed and replaced rollers, idler and belt with repair kit. All tests good."

Unit not cooling in RC. I found voltage to evaporator fan motor but motor not running. Removed and replaced fan motor. All tests good.

Unit would not spin upon arrival. Found belt was stretched and damaged. It had fallen off of the drive pulley. Replaced with preID part. Unit not operating as designed.

Rotor bolt fell off. Reinstalled with lock tight and impact tested unit all tested good

"Customer is complaining that unit was in heating and that they had a run the unit three times just to dry clothes can you find out that their event was completely blocked by lent I cleaned it out for them and tested unit right after. Unit start heating properly I told customers if they could tell the difference and they said yes, customer is very happy unit is heating job complete"

"Replaced door gasket,fitted it up in place and seals properly all the way around, also adjusted doors evenly across top.Job complete."

Found the unit has two rollers that are not moving and a pulley that is stuck. I replaced all four rollers and the idler pulley and the noise is now longer present and the drum rotated better. I recommend the customer have there vent cleaned out for better performance. All functions tested ok after repair. Job completed. ; used 1 4392067 (Dryer repair kit) from stock

Removed and replaced clip and bracket. Tested now working as designed.

Installed new parts. Unit now spinning normally.

"Ran diagnostic cycle, adjusted top manifold on top rack, found no unusual operating sounds."

Found the unit has a f7e5 error code and the actuator is not rotating and not able to engage. I replaced the faulty actuator and recalibrated the unit. After doing so I ran an auto test again and all functions were restored. Job completed.

"Cx states rc freezing. Cx states certain items are freezing on top shelf. Measured product temp in rc. Product temp on top shelf was 38 degrees Fahrenheit. Second shelf product temp was 37 degrees Fahrenheit. Based off set temp being 37 degrees Fahrenheit, unit operating as designed. Instructed Cx on proper food storage and advised them to keep delicate items away from vent at top shelf. Job complete."

Cycled unit and found bad shifter control board Installed new control board and new shifter retested unit now working as designed job completed

"Door not closing, repaired door hinge and tested unit working properly"

Dryer not heating. Shorted heating element and open thermal cut off. Replaced both parts. Dryer operating as designed.; used 1 W10900067 ( CUTOFF-TML) from stock

Gfci outlet that dryer is plugged into was tripped. Reset outlet and tested unit. Unit operating as designed. Job complete.

"Inlet water valve leaking, replaced water valve working to manufacture design. Job complete."

Fixed- found timer to be going on/off randomly- removed bad one and then installed new one (control) set clock- all top burners are working fine as well- cx ok repair

"Leaks, repaired door gasket spring and tested unit working properly, advise customer to use HE detergent"

Fixed- installed new part (cntrl elec) calibration test pass- auto test pass- no leaks- no errors- cx ok repair

Customer stated that the unit is shaking during the spin cycle. Found suspension is worn out and bearings in gear case are loud. Removed and replaced suspension rods and gear case tested all works good at this time.

Installed new parts and retested unit not working as designed job completed

"Found unit displaying long fill error. Removed and replaced units water valve\\. Tested, unit operating as designed."

Found ice maker tray out of the mounts and the tray hanging down. Replaced the ice maker and ran cycle. Unit passed all tests and is now operating as designed.

Replaced open igniter. Unit tested ok.

"Ran self diagnostic cycle, found only normal pump noises, checked drain hose for debris, unit operating as designed."

Replaced listed parts in order to fix leaking from the front issue. Hinges were bent outward seal was warped. Tested after repair all ok.

"Unit was missing the turn table driver, installed and secured driver, unit is now turning as designed, customer approved repair and service , customer stated they just moved in and everything is brand new"

JB out 5/21/24.Installed replacement Cavity Thermostat as ordered. Tested operation. Unit now runs and heats.Reassembled unit and tested operation with customer present. Unit runs and heats as designed. JOB COMPLETE

Replaced bad motor and blower. Complete

"Need more work- screaming sound during all cycles com8ng from gear case, wash plate is stuck on shaft- Ordering parts for unit. ; ordrng 1 W11449840 (Gear case) and 1 W11510461 (Wash plate)"

Buttons on panel are not working per customer- display error at screen- ordering part for unit ; ordrng 1 W11591400 (Console)

Refrigerator shut off completely ( not cooling). Connected refrigerator from different outlet. Control relay makes clicking noise. Shorted evap motor. Techline instruct to replace evap motor sr#773914024. ; ordrng 1 W11578030 (MOTOR-EVAP)

Washer not draining (#20 fault) overflow condition. Broken impeller. PLEASE SCHEDULE AFTER 12. ; ordrng 1 WH23X28418 (Drain pump)

7-5 while checking for fault codes the lid locked. There was a 7-5 code. Ran a service cycle the unit filled and drained but it did not agitate or spin. The lid did not unlock until canceled. Checked gearcase and checked for motor voltage from the control . No voltage for the motor at the control harness or connection s are shorted from oil and water leak from the gearcase. The agitator is stuck and will need to be broken off. Multiple parts will need to be replaced for normal operation.; ordrng 1 W11654023 (Control n) and 1 W10902814 (Washplate) and 1 W11545744 (Harness) and 1 W10528947 (Hub) and 1 W10721967 (Cam) and 1 W11454734 (Gearcase)

Cycled unit and found leaking gear case causing damage to other components. Ordering all parts needed for repair.; ordrng 1 W11550891 (Agitator) and 1 W11393685 (Gearcase) and 1 W10754158 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor)

Cycle unit and found locked compressor due to refrigerant leak. Ordering new compressor and new condenser.; ordrng 1 5304530007 (Condenser) and 1 5303918884 (Compressor)

Unit leaking from connector going from door to water valve. Needs connectors. ; ordrng 2 WR02X11330 (Connector)s

The belt slipped off the drive pulley. Its stretched out and damaged. Needs to be replaced.; ordrng 1 WH01X27538 (Belt)

Units ventilation is frozen over. No airflow to fresh food compartment. Rescheduling for later this week. My steamer is not working. Will clear the obstruction upon return.; schdld next appmnt for 5/23 THU !

"Checked for faults and found none. Tested drain manually before running a service test. When running a test the unit bounced around in spin, was noisy while shifting. When. Calibrating I got a 7-1 code. Unit needs an actuator, suspension and cam assembly.; ordrng 1 W11396716 (Suspension) and 1 W11481722 (Actuator) and 1 W10721967 (Cam)"

"This will need lockring tech, compressor damaged in shipment. Pin broke off compressor. ; ordrng 1 K1860141 (Compressor)"

Drain pump is broken it getting proper voltage but not draining. Verified nothing in the pump. ; ordrng 1 280187 (Drain pump)

Will need to replace the microwave appliance manager switch harness in order to fix unit not starting its heat cycle issue.; ordrng 1 W11325787 (Contro microwave) and 1 W11033422 (Interlock switch)

"Visual and physical inspection showed an oven that is currently in a locked state, and I couldnt get it out of lock.Michael Appliances was here a few days back and claimed replacing the relay board. Ive called Electrolux support and spoke with Craig upper 5304526552 x2, UI 5304534046 reference number 87270483 ; ordrng 2 5304526552 (Door latches)s"

"All parts or components were installed and unit started normal operation, consumer was asked to allow at least 24 hours before packaging groceries. Note: please order those 2 parts and send me back ASAP. Thanks!; ordrng 1 WP2260518B (Filter cap) and 1 WPA3073101 (Light bulb)"

"Called techline and was advised to blow on pressure hose Sr # 7739141177.pressure hose is working as intended.ordered new harness , motor, and capacitor.; ordrng 1 W11643701 (Lower harness) and 1 W11026785 (Motor) and 1 W11395618 (Capacitor)"

Unit was unplugged. Customer plugged in the unit and it began to drain. Unit is showing a 9-1(drain error) code but the pump is draining. Checked for codes and found a 7-1(tach missing/ wrong signal). Cleared faults and ran a service test. During the service test the unit began to drain for an extended amount of time and then gave a drain error. The unit had drained and the pump is running. The unit did not stop draining even after the pressure tube was disconnected. Blowing down the tube proved there is no restriction. Unit needs a new control.; ordrng 1 W11513246 (Control)

"Customer states the unit leaks occasionally and there is water in the dispenser area. Found the top of the detergent area had mildew that could divert water. The mother said she had an identical unit that does not do that. Per Whirlpools website the dispenser could be replaced for this issue . If the issue should persist and the customer wants this part replaced I have created an estimate. I could not duplicate the leak but cleaned the glass and the dispenser area. I do not find any tears in the gasket. Being that this is intermittent I feel the most likely source is gasket bypass, suds in the dispenser or tub .. For better diagnosis of an intermittent issue it is important for the customer to try see were the water is coming from. There are many things that could cause leaks , detergent tray, door gasket , vent , detergent dosage, ect.; ordrng 1 W11524106 (Dispenser)"

Top and bottom bearings and plastic worn drive belt and idler pulleys worn will replace order; ordrng 2 We2m96 (Cap nut)s and 1 We16x38319 (Duct trap bottom bearings) and 1 We03x38319 (Idler pulley asm) and 1 We03x3348 (Drive belt)

"Heating intermittently. New mag that got installed is buzzing, defective mag tube got installed. Will need to replace magnetron again and will defect out old part. ; ordrng 1 5304509470 (Mag) and 1 5304523278 (Cap)"

Unit is filling with water when powered off. Found failed water valve. Ordering water valve. ; ordrng 1 W11614515 (Valve)

Visual and physical inspection was performed and found a very minimal dripping from the inlet valve.Inlet recommended for replacement. Consumer has been informed of me finding along with repair cost excluding parts. Sarah has declined repair continuation and I had to relay on Gabby G for collection purposes. She will follow up and collect from customer.; ordrng 1 W10843663 (Inlet valve) and 1 W11298479 (Control unit)

"Replaced defective control, tested unit and issue is still continuing called techline 13101581 informed by Techline to replace wire harness of microwave; ordrng 1 WB18X38155 (Harness)"

Unverifiable issue. Fan not coming on and cant hear the damper opening. Fan refrigerator fan and damper on order follow up required. ; ordrng 1 WPW10248595 (Damper) and 1 W11033168 (Fan)

I installed the data loggers per instructions and they are both on record. One is inside the freezer and the other is in the refrigerator section. There are both placed in the recommended areas for testing. Rescheduling for Friday per the three days needed. Will collect them on Friday. ; schdld next appmnt for 5/24 FRI !

"JB out 5/21/24Customer states center cooktop burner clicks, but does not ignite. Left rear burner unable to turn burner valve unable to use burner. Lower oven operates properly oven oven will broil but no bake function. Ordering replacement oven igniter and burner valve for left rear burner assembly. Ordering parts. ; ordrng 1 W11596211 (BAKE IGNITER) and 1 WPW10324738 (IGNITER) and 1 WPW10206287 (BURNER VALVE)"

"JB Out n5/21/24.Verified DOP is 7/8/2022 at COSTCO.CUSTOMER STATES WASHER POWERS UP BUT WILL NOT RUN.tested operation in Drain and Spin cycle. Control panespowers on but does not start. No stored Error codes.Tested Machine control connector J6 at pins 3 and 6. Verified 120 VAC present.Found loose fitting molex connector to drain pump. Adjusted fit of connector. Tested in NORMAL cycle and verified fill and agitation functions.Cancelled NORMSL cycle and verified water drain function.Tested in Drain and Spip and vetified drain pump and Spin functions.Ordering Harness, Lower.; ordrng 1 W11643701 (HARNESS LOWER)"

Control has power 120vac will not come on ; ordrng 1 W11603810 (Control)

Checking out unit why its not cooling. Found unit not cooling properly. Condenser was full of lint and needed to be vacuumed. Calling tech line to go over unit on its condition. All fans are working and evaporator has a frost pattern. Found right door seal is torn and needs replacing. W10873944 seal (gray) witch is discontinued. Going over everything with tech line. Customer is going to see if cooling is getting better after cleaning. ; schdld next appmnt for 5/22 WED !

"JB out 5/21/24.Customer states washing machine is flooding garage floor. Upon arrival found washing machine unplugged and pulled away from the wall. Inspected washer and found black rubber. Fill hose to hot water. Inlet connection has been leaking for a long period of time. Please see quick photograph taken. Additionally the hot water faucet coming from the wall is dripping and needs to be replaced. Plugged washer in a small amount of water. Cancel cycle and drained verified water pouring on garage floor. Opened back panel of washer and found rodent damage to main drain hose from water pump to back cover. Advise customer rodent damage is not covered under the manufacture warranty. Estimate to replace drain hose is a fault is as followsDrain hose part number W11553446 is $37.95, installation labor is $139.87 and the service call/diagnostic charge is 145.00 total estimate to replace this drain hose is 326.71. on part is $3.89.Total estimate is $326.71. Estimate has been declined today May 21, 2024. Estimate is good for 30 days from todays date. Advise customer one time courtesy no charge on no defect phone service call visit. No money collected today. No repair made per customer Job complete. Note washing machine has been left unplugged and customer has been advised to not plug-in washer and not use it because it will flood the garage. Additionally, the hot and cold water supply hoses must be replaced and the hot water faucet must be replaced, and the rodent issue must be resolved prior to repair. No warranty will be made on replacement hoses against additional or future rodent damage. Job complete ; ordrng 1 W11553446 (HOSE, DRAIN)"

Took off both water liens and tested pressure abc found them good. Valve is ohming out properly but only filling properly for 30 second and then cuts the water down to a light trickle. Ordering mixing valve and float switch. ; ordrng 1 203741 (Mixing valve) and 1 203843 (Pressure sensor)

Unit need new motor ; ordrng 1 134690800 (Blower assembly) and 1 5304529782 (Motor)

Need work- found control buttons not working- unable to select cycles- only problem- states authorization- ; ordrng 1 WH10X32875 (Fasia) and 1 WH22X35537 (Cntrl elec)

The user interface is stuck locked. Removed power retest failed. Non-op the door has bad wiring; ordrng 1 LW10904379 (Frzr door)

Air tower not allowing air to fresh food section ; ordrng 1 WR17X31469 (Air tower)

No spark on oven burner ; ordrng 1 W10818365 (Module) and 1 W11637091 (ACU)

SR#7738901567Per techline replacing the drain pump and drain line would be the last solution.Customer said unit has stopped leaking after last visit but wanted to make sure no mold built up on insulation. Slight discoloration but no mold or leak.; ordrng 1 WPW10545278 (Drain hose) and 1 W10876537 (Drain pump)

"Upon arrival found unit with error code F8E0 and F0E1, this about the blower no working and relay board. Check the unit and confirm the unit is no sending voltage to the blower, this is the cause of the failure, of the unit no heating up more the 150F. This unit will need new control and blower. ; ordrng 1 W11107275 (Blower) and 1 W11297271 (Control board)"

Need more work- found lid latch to be making a buzzing sound- shifter is working intermittently- will not spin or agitate- ordering parts for unit. ; ordrng 1 WH22X35597 (Cntrl elec) and 1 WH08X37937 (Latch assembly) and 1 WH03X30517 (Mode shifter) and 1 WH03X32158 (Speed sensor)

Unit need a start device ; ordrng 1 W10873801 (Start device) and 1 WPW10350564 (Capacitor)

"Verified unit dry setting was changed from factory default. Start diagnosis cycle and called tech line. After changing vent wax motor before unit again has f10E2 vent wax motor error again. On hold, advised techline of issues dripping from vent. All test completed. Being sent for review SR#7739137731 Cx will be notified of review results. Job completed; O-emld tckt"

Fabric softener bezel and and fabric softener dispenser damaged. ; ordrng 1 W11569112 (Dispenser) and 1 W11550898 (Bezel)

Need Counsil cover to complete service.; ordrng 1 WD34X30083 (Counsilcover)

"Freezer door makes a popping noise coming from the bottom of door, correcting issue by; ordrng 1 w11661926 (Door cam) and 1 WP2182181 (Thimble cam) and 1 W11687672 (Stop door) and 1 W11679635 (Cam door freezer)"