-20 lo 165 hi. Unit lost cooling a week after last repair. Pressures indicate a restriction. Chopped out drier and opened it up and found sludgy beads. Techline unavailable when I called. Sent into techline via tips app. Wait for response.; O-emld tckt

"Compressor making irregular sounds,ordered new compressor.repair needs authorization.; ordrng 1 W11635510 (Compressor)"

Error code is F8E5 and is same F9E1 error code.calling techline tomorrow morning to see why I was sent back out after already receiving sr number.; schdld next appmnt for 12/17 TUE !

"Torn right side refrigerator door gasket, also light is out in fridge, correcting issue by; ordrng 1 W11043011 (Module LED light) and 1 W11684721 (Housing)"

"F5e1 also Gearcase and suspension needed for repairs, correcting issue by; ordrng 1 W11449841 (Gearcase) and 1 W11400156 (Suspension)"

"Entered diagnostics and found F0E7, which refers to: Technical Service Pointer #: W11686045 Rev A Action Required: MandatoryRelease Date: June 2024,Ordering : W10721967 Splutch kit, W11553312 Washer andW11449840 Gearcase; ordrng 1 W10721967 (Splutch kit) and 1 W11553312 (Washer) and 1 W11449840 (Gearcase)"

"Cx not satisfied with finish on new door, Cx found it tarnished and FIP gasket not included with door, need to order too.re-ordering: 13107887BQ REFRIGERATOR RIGHT HAND DOOR and W10830162 DOOR GASKET; ordrng 1 13107887BQ (Right Door- FIP black) and 1 W10830162 (Gasket - FIP)"

"Joe with line, recommended replacing :Motor and Capacitor, ordering : W11026785 Drive motor and W11395618 Motor CapacitorSR # 7740544732; ordrng 1 W11395618 (Motor Capacitor) and 1 W11026785 (Drive motor)"

Tyler with tech line recommended replace control board/thermostat. REFRIGERATOR MAIN CONTROL BOARDPN: WR55X43825Case # 15179755.; ordrng 1 WR55X43825 (REFRIGERATOR MAIN CONTROL BOARD)

Door is coming apart causing closure issues. Failed door assy. Ordering door assy. Might need autho. ; rqstng P&A on 1 W11173823 (door/mw)

"Makes noise, needs kit; ordrng 1 WE03X25314 (Bearng)"

After replacing the belt I tested the unit and found the speed sensor to have a problem as well. Ordering shifter just in case ; ordrng 1 WH03X32158 (Speed sensor) and 1 WH03X30517 (Shifter)

Found debris inside wash motor cant get it out odering sump assembly ; ordrng 1 W11416363 (Sump assembly)

"Pici n SD. No gas in system,-15 low side, 60 Hi Side. Reschedule for art.; ordrng 1 W11099748 (Fc Evap) and 1 W11291123 (RC Evap)"

Customer not home she reschedule d for Wednesday. ; O-emld tckt

Cx stated she was cooking a 14 lbs turkey and it dropped. Also the center burner is not 100% straight. I removed vent cover and cleaned underneath. Also installed two racks that Cx received over the mail. Will call T line Tuesday to document.; schdld next appmnt for 12/17 TUE !

Need work- found broken wire harness- basket is full of water with clothes- ordering parts for unit. ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Pump)

Need work- defrost issue- found thermistor to be reading out of range causing poor cooling- evaporator cover and coils are frozen over with hard ice - ordering parts for unit; ordrng 1 W11631626 (Fan assembly) and 1 W11629268 (Thermistor)

"Need more work- multiple issues- belt is shredded in pieces, mode shifter failed in diagnostic test, capacitor making a buzzing sound- suspension is bad from normal wear, basket is bouncing up and down- pump is working is intermittently- ordering parts- ; ordrng 1 WH12X27614 (Capacitor) and 2 WH16X26909 (Suspension)s and 2 WH16X26908 (Suspension)s and 1 WH03X30517 (Mode shifter) and 1 WH01X27538 (Belt)"

Found unit not igniting Odering heat element and fuses ; ordrng 1 279838 (Element) and 1 WP3977767 (Thermist fix) and 1 W10900067 (Cut off) and 1 WP3392519 (Thermal fuse)

Found timer striped out stuck in off position odering timer ; ordrng 1 W11701755 (Timer)

Burner knob is sticking up too high. I found broken knob causing it to sit too high. Ordering new knob. ; ordrng 1 W11366438 (Knob)

"Checked operations found out the unit has a stripped blower wheel , needs motor and blower wheel and idler wheel , ordered parts needed to correct the dryer operations ; ordrng 1 W11492434 (Motor asm) and 1 W10547287 (idler pulley) and 1 697772 (blower wheel)"

SR # 7740541075 from whirlpool tech- support- need to replace housing dispenser per whirlpool- WP gave me part number- ordering part. ; ordrng 1 W11627513 (Housing)

"Found lid door Defective from rear hand side. Wasnt broken But it is warped. Lid Was replaced back on January 17, 2024. So part is still under warranty; ordrng 1 W11259006 (Lid)"

CX let me know the lid is broken at the hinge. Ordering new lid now ; ordrng 1 W11259006 (Lid)

"Upon arrival found unit with lid lock, check the unit and found error code F5E3, F9E1 and F2E3, this codes about lid no unlock or lock, no draining and miss match ACU/UI. This unit will need new latch and control. ; ordrng 1 W11670519 (Latch) and 1 W11643701 (Harness) and 1 W11627413 (ACU)"

"Upon arrival found unit with problem with noise coming from the bottom of the unit. Check the unit and found the rotor screw out causing the failure. Additional suspension of the unit is bad causing the bouncing of the drum on spin cycle, with minimum load. This unit will need new slider, rotor and suspension. ; ordrng 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11400156 (Suspension)"

"Unit is leaking oil all over drive components and floor. I found that the gearcase shaft dropped down causing oil to come out and pulley damaged belt cover, cam, belt and actuator. Agitator will need to be broken off and fabric softener dispenser is broken. Ordering overhaul. Needs autho. ; rqstng P&A on 1 W11205050 (dispenser) and 1 W11481722 (Actuator) and 1 WPW10427633 (pulley shield) and 1 W10721967 (drive pulley)"

RC door pulled away from lower right corner opposite of hinge. I called tech line. SR 7740540456. They recommended I change hinges and door gasket to see if it corrects issue. Will return with straight edge to verify cabinet is not warped as well. ; ordrng 1 W11250318 (Gasket) and 1 W11580021 (Hinge) and 1 W11173998 (Hinge)

"Visual and physical inspection plus a functional testing and tried accessing diagnostics but couldnt, have replaced the lid latch but nothing succeeded. Soon after unit started a perpetual drain. I am recommending the following for replacement. a new controller, new lid lock bezel damaged, drain pump, and a lid latch receiver. ; ordrng 1 W11513246 (Controller) and 1 W11643703 (Lid bezel) and 1 W11513250 (Strike) and 1 W11399437 (Drain pump)"

Cx did not defrost unit. Rs as soon as 2 cc is available.; O-emld tckt

Bottom rack gets stuck to tub on the side. Attempted to push out but it is still rubbing against inner wall. Ordering tub. Please allow extra time for tub replacement.; O-emld tckt

"Found unit not advancing cycles properly. Noise coming from gearcase area. Replaced slider and tested. Some noises went away but others still remained. Oil leaking from gearcase. Noticed while replacing slider. Ordering new gearcase. Will bring out washplate in case needed. ; ordrng 1 W11449841 (Gearcase) and 1 W10902814 (Washplate), used 1 W10734521 ( Slider) from stock"

"Went to remove washplate to remove hub and washplate was not coming off. Applied WD40 to where it comes together with the gearcase drive shaft and installed suspension, cam belt and actuator while it soaked in. Went back to remove washplate after 30 minutes of soaking and didnt budge. Broke off washplate and struggled getting the gear off the driveshaft. Driveshaft eventually came out of gearcase with the washplate gear still seized onto shaft. Unit needs a gearcase. Rescheduled customer for Thursday 12-19-24; ordrng 1 W11454734 (Gearcase)"

"Found units drain pump was physically defective and harness connection to drain pump severed. Ordering new pump, harness, and control. ; ordrng 1 W11259498 (Drain pump) and 1 W11335100 (Harness) and 1 W11725664 (Control)"

Middle arm falls off.; ordrng 1 WD22X10090 (Mid arm assembly)

Unit showing a 9-1 code. Unit has a broken harness. Sometimes the control can not figure out it has been repaired and just wants to drain and have pressure switch issues. I would like to have a control on hand if this happens.; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control)

Customer was given a reference # by Customer service and informed the customer to have me call WPTS. Called WPTS(7740525684 ) and explained what I was finding. They asked me questions about what had been done so far and customer usage. I have replaced the seals and shave not been able to duplicate the leak. WPTS (7740542234) states the customer should not rinse dishes but just scrape them. The also recommended using rinse aid. The customer does not like rinse aid . During testing the wash motor moans when starting. This could be a seal or bearing issue. Checked on sump at end of call and noted more water than before. Found the stainless steel tub is leaking at the lower seam. Replacement of a tub is a very labor intensive task since everything must be removed from it and reinstalled without damage. This will require extra labor*Called back WPTS to document.; ordrng 1 W11460945 (Sump assembly) and 1 W11409866 (The tub assembly.) and 1 W11580016 (Diffuser)

"Replaced GF2 board and door ui as instructed by techline, must be paid for visit due to specific instruction from manufacturer to replace this part after being instructed to replace a different one. Making call a follow up call to see if unit continues to not defrost Sr # 7740412023; used 1 W11533213 (Control) from stock"

"Did not have parts with me int the morning. Had to,pick up parts from office. ; schdld next appmnt for 12/19 THU !"

"Cx says she is getting her clothes dirty after using the dryer. I called tech line to report the problem and they are suggesting to replace the drum,slides and roller assemblies.; ordrng 1 WE03X25099 (Top bearing) and 1 WE14X25091 (Duct assembly) and 1 WE03X37319 (Slide) and 1 WE21X28956 (Drum)"

Unit leaves marks on clothing and damaging em. Found issue with duct air. Ordering duct air. Checked venting poor airflow. Cx has not cleaned her vent in over 5 years. Recommend vent cleaning. Also has aluminum vent on dryer. Recommend to change to metal style. Cx aware. Waiting on parts. ; rqstng P&A on 1 W11129538 (Duct air)

"Needs 2 call countLeaking water hose , and the front lower and upper bearings are busted ordered parts ; ordrng 1 WE16X33649 (Trap duct asm)"

"Needs 2 call count Checked the unit the correct belt is needed and needs new pulley asm , ordered parts ; ordrng 1 W11628798 (Belt) and 1 W10837240 (Pulley asm)"

Slow ice production temp in freezer is -1 determined ice maker problem ; ordrng 1 W11700250 (Ice maker)

Slow ice production ice maker sent W11700250 per diagrams is the correct part # but the connector does not match the one in the fridge reordering part perhaps the one in the box was incorrect ; ordrng 1 W11700250 (Ice maker)

Found unit with a worn hub causing unit not to spin. Ordering new hub. Rescheduled customer for 12-19-24; ordrng 1 W10528947 (Hub)

JB OUT 12/16/24Dryer runs but no heat.Verified hot surface igniter operation but no ignition takes place.Ordering parts; ordrng 1 W10909685 (THERMAL FUSE) and 1 WPW10328463 (COIL KIT) and 1 WP8573713 (THERMAL CUT OFF) and 1 WP338906 (RADIANT SENSOR)

"JB out 12/16/24Upon arrival found washing machine lid, locked, clothing in washing machine filled with water. Lid will not open. Removed control panel found no pilot light/heartbeat from main control award. Board has failed. Ordering replacement, appliance control unit board, power, cord, lid, lock, assembly, and lid, strike wall covered under the extended warranty service contract at no charge the customer. ; ordrng 1 W11419171 (ACU) and 1 W11551294 (POWER CORD) and 1 W11700916 (LATCH) and 1 W11457841 (STRIKE)"

"JB OUT 12/16/24.Upper does not close completely and is misaligned.Order upper door hinge receivers and internal parts; ordrng 2 WB10X28782 (LH AND RH HINGES UPPER OVEN)s and 2 WB01T10008 (SCREW)s and 1 WB34X31734 (FASTENER BRACKET) and 1 WB34X31735 (FASTENER BRACKET) and 1 WB34X31702 (PANEL VENT BACKER) and 1 WB34X28839 (LINER DOOR (UPPER DOOR)) and 1 WB10X29636 (HINGE RECIEVER LH) and 1 WB10X29635 (RECEIVER Hingy), used 1 WB35X21704 (GUARD INSULATIONS ARE) from stock"

"JB OUT 12/16/24.Customer states washing machine will fill with water and wash then drain water out. Customer states washing machine will not rinse. Clothing does not go through the rinse cycle. Upon arrival found washing machine in backyard but covered properly and with machine covers as well. Units are not exposed to the elements , washing machine and dryer outlet supply of extension cord. Advise customer use some extension cord on either washer or dryer.Also advised customer per page 4 of the supplied use and care manual from the manufacturer warning electrical shock hazard do not use an extension cord. Failure to follow these instructions can result in death, fire or electrical shock. Recommend customer contact a qualified electrician to have a proper grounded power outlet installed behind the washer and dryer. Tested in TOWLS cycle. Observed washer filled to proper water level and agitated full first wash cycle. Unit then drained water out and shut off. You need to not spin or add water for rinse. Contacted general electric TAG and spoke with Jesus who had run specific tests with the smart HQ diagnostic tool.A communication error was discovered and recommended replacement of the main control. Jesus also issued Case# 15176868.Ordering main control, part number WH22X38438 covered under the manufacture warranty at no charge ; ordrng 1 WH22X38438 (MAIN CONTROL)"

Need physical helper; saved tckt

"Found restrictions in the freezer Evap , allow time for complete seal system repair.; ordrng 1 W11578205 (Compressor) and 1 W11578205 (Inverter) and 1 W11574310 (3 way valve) and 1 W11565768 (Freezer evap)"

"Fixed- used part from job # 631491 (w11548535 valve) found inlet water valve to be making a loud buzzing noise- removed bad one and then installed new (valve) tested, no loud buzzing noise- cx ok repair ; used 1 W11548535 (Valve) from stock"

Not heating. Tested ignitor. Has 120 but not igniting. Removed and replaced ignitor with truck stock. Now working as designed. ; used 1 279311 (Ignitor) from stock

JB out 12/16/24Customer stated when the wash cycle begins the lid lock but no water enters the wash tub.Tested washer in Normal Cycle. Verified no cold water entering washtub.Opened control panel and found J8 connector from water valves to main control not fully seated into the connector on the main control board.Corrected J8 Connector (now fully inserted into control board connection).Reassembled control panel.Tested again with customer. Verified correct water fill and agitation functions.No charge to customer.JOB COMPLETE

"Checked the unit found the hot water line to the water valve loose and as a result dripping , pulled water line checked seal ok , reinstalled and tested unit ins no longer dripping , operations ok now at this time"

"Upon arrival found unit with right front burner not lighting up correct. Check the unit and found some rust built on the igniter base, this was causing the failure. Remove the rust from the igniter. Retest the unit and now is working properly. Job complete."

"F0e3, over load , f7e1 techno meter missing signal, worn out cam slider getting stuck, erased error codes installed and secured new actuator and cam kit. I ran diagnostics test unit is now agitating and spinning properly as designed at this time of service ; used 1 W11481722 (Actuator), and 1 W10721967 (Cam kit) from stock"

Not starting. Lights in drum work. No response from ui. Removed and replaced ui. Tested. Now working as designed

"Ran diagnostics test got error f6e3, F0e5, I found a loose rotor, screw was on the floor, I reinstalled and secured rotor screw with blue lock tie, calibrated unit ran diagnostics test and unit is now operating and spinning as designed at this time of service"

"Door cant close, replaced inner lock switch and tested unit working properly"

Found f6e1 communication error replaced UI and main control

Power cord not making good contact. Power cord was safely reinstalled. Unit is working now. Unit is operating as designed.

"Customer was concerned about the water filter not being installed properly , I installed new water filter reset the filter light, unit is now dispensing water as designed"

Customer concerned with water levels not going above clothes level. I tested and found water level a little low. I removed pressure switch hose and made sure it was not pinched. I reinstalled and calibrated the water level back to factory in diagnostic. All tests good.

"Cx claims that food in fresh food cabinet is freezing,verified in diagnostic mode that damper door is opening and closing,thermistors are within operating range and tempature is 38 degrees,raised tempature one degree,raised tempature on chiller control and advised Cx to rearrange items in fridge to disperse tempature evenly among items in cabinet,fridge is working properly."

Found ice maker is bad getting stuck mid harvest Replaced ice maker tested unit ice maker harvested and filled per design job complete

"F9e1 long drain, broken lower drain pump wire harness, I repaired and secured wire harness, tested unit and its now drain and operating as designed at this time of service"

Found failed door gaskets causing air leaks replac d gaskets tested good

Found broken wire at drain pump repaired broken wire tested unit washer is filling agitating draining and spinning per design job complete

"As new gaskets adhesive were installed, proper sealing was achived."

Mild restriction on drain hose cleared all tested good

"Replaced bad drain pump, unit test ok. Complete"

Coil kit failing to open. Coil kit was removed and replaced. Unit passed all test. Unit is working as intended. Recommended customer to clean

"JB out 12/16/24 install replacement motor rotor, motor stater, clutch and motor screw. Resembled unit and ran calibration cycle. Tested operation in normal wash cycle with clothing verified unit filled with water level and agitated as designed. Canceled cycle and selected drain and spin. Verified unit drains water completely out and spins at high-speed spin. Unit unit is operating as designed. No unusual noises or sounds washing machine is ready to be used. No charge to customer. Job complete.Note customer is aware existing braided, stainless steel hot and cold. Water supply lines are leaking and must be replaced. Customer will replace hoses as hoses are not part of the machine and are not covered by the warranty coverage."

CX was letting me know the unit wasnt heating properly. Upon diagnosis I found the thermostats to be faulty. Replaced and unit so now working as delay this time.

"Install new drip tray, complete"

"Gasket coming apart, replaced door gaskets and tested unit working properly"

Installed new inverter.

"Boil not working found igniter bad, replaced igniter and tested unit working properly"

Replaced harness tested unit unit worcking properly

"Door seal cracked and leaking water, replaced bottom door seal,dishwasher no longer leaking and dishwasher working properly.; used 1 W11252794 (Seal) from stock"

Fixed- found ice maker motor to be stripped- removed bad one and then installed new (ice maker) ice maker test pass- water filled mold- cx ok repair

"Fixed- found time on panel to be fluctuating- states t cntrl is lock, unable to unlock- removed bad one and then installed new one (panel) set clock- trsted unit, everything is working per design- cx ok repair"

"Removed and replaced unit gear case agitator, clutch, stater and slider. Tested, unit now performing as designed."

Found broken heating element replaced element tested unit dryer is heating and tumbling per design job complete ; used 1 279838 (Element) from stock

"Not cooling and makes noise, found evaporator fan bad , replaced fan kit tested unit working properly"

"Installed new defrost timer, advanced timer unit is now coming on and cooling as designed at this time of service, cx approved repair and service"

Found both tan and white water lines were pinched by clamp causing lines to leak Cut and spiced lines with connectors tested unit water is dispensing with no leaks Job complete ; used 1 241806601 (Water line connector) from stock

"He led unit found obstructed drain, cleared drain by removing pipe and running hot water through it. Unit now working ok. No damage by tech."

"Removed second broken harness. Replaced, and installed with additional clip Techline had me get and made sure harness was installed perfectly. Tested in automatic diagnostic test cycle. Unit now draining and performing all functions."

Installed burner assembly and tested. Unit checks ok.

"Replaced units UI, control and heater. Tested, units heater now working properly."

Noisy diffuser in refrigerator. Installed new diffuser unit is now spinning now operating as designed

He led unit found rail misaligned aligned rail unit now working properly.

Installed new cover and cleared evaporator drain with steamer. Did not find any leaking from filter housing or hoses. Issue should now be resolved.

Replaced failed LEDs all tested good

"Removed and replaced right rack assembly and both clip adjusters. Tested, units rack is now adjusting properly."