Near Ventura, CA 93003
Cher
Job Details:
05/15/2018
Whirlpool Washer-Model # WDT780SAEM2.
Customer complaint- Water dripping from underneath dishwasher.
Service performed- Specialist found when the door is open all the way down it doesn’t stay completely flat, the door has like angle. Removed and replaced 1 8194001 (mount,door balance) and 1 W10300924V (door seal) and 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge).
Near Thousand Oaks, CA 91360
Cher
Job Details:
05/15/2018
Whirlpool Refrigerator- Model # KRFC704FPS00.
Customer complaint- Ice maker not releasing ice.
Service performed- Specialist checked unit and found pack with ice, also damaged ice bucket. Installed new ice maker and ice container. W10910401 (ice-contnr), W10908391 (Icemaker).
Near Ripon, CA 95366
Randy
Job Details:
05/15/2018
Refrigerator Kitchen-aid Model # KRMF706EBS01. Complaint is unit is having ice dispenser issues. Replaced auger motor W10822606 (MOTOR) , ice bucket & plate W11129522 (Ice Container), W11188517 (Plate), ran dispenser , tested OK, adjusted temp settings. Job complete.
Near Santa Clarita, CA 91350
Cher
Job Details:
05/15/2018
Roper Washer-Model # RTW4516FW1.
Customer complaint- washer not agitating.
Service performed- Per specialist customer states unit gets stuck on ash cycle and will not cycle past wash selection. F8E1-long fill fault. Cold water fill hose water valve is broken, water line blew off and flooded unit controls. Unit was unplugged. Cx states unit gets stuck on ash cycle and will not cycle past wash selection.F8E1-long fill faultCold water fill hose water valve is broken, water line blew off and flooded unit controls. Removed and replaced control board W11124712 (control).
Near Santa Clarita, CA 91350
Cher
Job Details:
05/15/2018
Maytag Washer-Model # MVWB835DW1.
Customer compliant- unit is not spinning clothes are still wet after cycle.
Service performed- Bad odor coming from unit F0e5 off balance fault stored. Cleared codes and ran service test 51 Unit operates with no issues.Found customer overloading unit with sheets. Explained proper load size and loading procedure.
Near Los Angeles, CA 91401
Cher
Job Details:
05/15/2018
Maytag Washer-Model # MVWB880BW0.
Customer complaint- Washer is making a whistling and squeaking during spin cycle.
Service performed- Specialist dropped motor cover and inspected for anything rubbing and found no issues. All hardware is tight. Removed wash plate and found all hardware tight. Noise determined to be normal due to infield service repair.Ran unit through auto diagnostics cycle and unit performed as intended.
Near Los Angeles, CA 91344
Cher
Job Details:
05/15/2018
Kitchen-aid Oven-Model # KEBS277BSS00.
Customer complaint- Oven temperature is to cold.
Service performed- Specialist entered diagnostics and fault F3E0 was stored.- main oven sensor open or shorted. Removed and replaced WP74008369 (sensor- ov).
Near Los Angeles, CA 91344
Cher
Job Details:
05/15/2018
Whirlpool Washer-Model # WTW5000DW1.
Customer complaint- Unit stops around the rinse cycle and it starts beeping.
Service performed- Specialist said customer states unit is stuck mid cycle with “rinse” flashing. Ran unit through diagnostics and found motor fault code. Inspected drive motor and found play in motor pulley. Removed and replaced W11158831 (capacitor) and WPW10006487 (motor-drve).
Near Los Angeles, CA 91344
Cher
Job Details:
05/15/2018
Maytag Refrigerator-Model # M8RXEGMAB01.
Customer compalint- complete cooling loss.
Service performed- Specialist said customer stated fridge isn’t getting cold enough. Fresh food and freezer are not cold enough. No ice build up on cap. Evap has good frost pattern. Weak evap fan motor. Removed and replaced WP2315539 (motor-evap).
Near Los Angeles, CA 91343
Cher
Job Details:
05/15/2018
Maytag Washer-Model # MVWC565FW1.
Customer complaint- Unit takes to long to fill.
Service perfromed- Specialist stated customer says barely any water comes out. Inspected unit and found no operational or unusual issues with unit. Operates as intended. Customer states old unit filled tub full of water and newer unit does not. Referred customer to manufacture.
Near Agoura Hills, CA 91301
Cher
Job Details:
05/15/2018
Whirlpool Dryer-Model # MLG2000AWW.
Customer complaint- Dryer wont heat.
Service performed- Specialist found unit not heating and with a bad timer. Removed and replaced WP33002109 (timer).
Near Agoura Hills, CA 91301
Cher
Job Details:
05/15/2018
Jenn-air Oven-Model # JJW2730DS01.
Customer complaint- Bottom door is locked.
Service performed- Specialist found no power and door is lock after a self clean cycle. Client was using self clean cycle and then unit shut off. Found bad thermal fuse cooling fans are working and speed is good. The issue is that bottom cabinet drawer is overlapping the bottom oven trim causing poor ventilation. Pulled oven out and replaced thermal fuse from truck stock. Reinstalled oven both ovens are working and heating properly. Both door latchs are working. Advised client when using oven to open bottom drawer to let oven vent out properly Both ovens reach preheat temp and cycling properly. used 1 WPW10545255 (FUSE-THRML) from stock
Near Los Angeles, CA 91304
Cher
Job Details:
05/15/2018
Whirlpool Freezer-Model # WZF34X16DW01.
Customer complaint- Making loud noise.
Service performed- Specialist found unit making loud noises, found evap motor making loud noises. Removed and replaced control box and fan. Reinstalled cover power up unit freezer is now making normal operation noises. Advised client to allow 24 hrs for unit to reach proper temp.
Near Moreno Valley, CA 92551
Daniel Lopez
Job Details:
05/15/2018
Whirlpool Range- Model # WFG505M0BS3
Service Performed: Customer had issue with unit glass shattering. It shattered 5 minutes into pre-heat. Installed new inner glass and tested at 350 degrees .
Near Los Angeles, CA 91307
Cher
Job Details:
05/15/2018
Kitchen-aid Dishwasher-Model # KDFE104DWH4.
Customer complaint- unit is leaking from teh bottom right corner.
Service performed- Specialist found unit is leaking water need to upgrade rails and door latch doesn’t keep door close. Removed and replaced W10300924V (door seal) and W11048934 (track) and W11048936 (track) and WPW10653840 (door latch).
Near Los Angeles, CA 91364
Cher
Job Details:
05/15/2018
Whirlpool Refrigerator-Model # WRS571CIDM02.
Customer complaint- Ice maker not dispensing.
Service performed- Specialist found auger gear loose and not engaging with bucket reinstalled auger gear and tighten screws, reinstalled ice bucket. Test unit and dispenser is working properly on crush or cube ice Advised client to allow 24 hrs for a full bucket of ice.
Near Yucaipa, CA 92399
Daniel Lopez
Job Details:
05/15/2018
Jenn-Air Built-In Microwave-- Model # JMC8130DDB
Service Performed: Customer had issue with fire inside the unit. Specialist went out for diagnosis only and found damaged wave guide cover. Also found grease throughout microwave- Tested for further problems and found sparking in wave guide and damage to cavity pics. Contacted Whirlpool Safety
Near Chatsworth, CA 91311
Cher
Job Details:
05/15/2018
Kitchen-aid Oven-Model # KODE507ESS02.
Customer complaint- Error code popping up customer did hard reset and now unit is not powering on.
Service performed- Specialist found unit is always giving error code F1E0 Put unit into test mode and found error code f1e0. Client already did reset with whirlpool customer service and still doing the same thing. Removed and replacedW11093251 (panl-cntrl) and 1 W11179310 (MAIN CONTROL ).
Near Los Angeles, CA 91325
Cher
Job Details:
05/15/2018
Kitchen-aid Dishwasher-Model # KDTE104ESS1.
Customer complaint- Not cleaning dishes right.
Service performed- Specialist found bad diverted valve removed and replaced pump motor assy WPW10605057 (PUMP&MOTOR). Ran a self test unit completed with no issues No water leaks. Advised client to run hot water 1st and to use jet dry and clean washer once a month with affresh.
Near Redlands, CA 92373
Daniel Lopez
Job Details:
05/15/2018
Whirlpool Refrigerator- Model # KRFC704FSS00
Service Performed: Customer had issue with freezer not cooling. Unit was unplugged on arrival. Specialist ran a diagnosis and found an open thermistor. Removed and replaced with new updated main board (W11177683-Cover) & (W1031670-Thermistor) . Evaporator had full frost pattern. Instructed customer to allow 24 hours
Near Los Angeles, CA 91325
Cher
Job Details:
05/15/2018
Whirlpool Dryer-Model # WGD4815EW2.
Customer complaint- Unit making thumping sound during use.
Service performed- Specialist stated it made a loud noise and won’t tumble after a large blanket was in cycle. Found belt out of pulley, belt still looks good reinstall belt tested dryer and it is working and heating properly. Advised client not to overload dryer.
Near Los Angeles, CA 91326
Cher
Job Details:
05/15/2018
Jenn-air Range-Model # JGC1536BS00.
Customer complaint- Cooktop is leaking gas customer can smell it.
Service performed- Specialist stated client is smelling gas. Check top burners tubes and orifice and manifold with all valves close and no leaks found with bubbles. Had to remove oven to check gas connections. Checked regulator and elbow and valves and no leaks found Reinstalled oven advised customer to call gas company.
Near San Bernardino, CA 92410
Daniel Lopez
Job Details:
05/15/2018
Maytag Washer- Model # MVWC565FW0
Service Performed: Consumer was having issue with unit leaking and not spinning. Specialist ran diagnosis and found a F7E1 error code. Unit had a loose drive pulley causing the error code and washer not to spin. Instructed customer on proper draining. Unit is working as designed
Near Bakersfield, CA 93306
Cher
Job Details:
05/15/2018
Whirlpool Washer-Model # WTW5000DW1.
Customer complaint- Washer is not spinning.
Service performed- Specialist found the customer having issues with the unit not wanting to operate properly doesn’t fill and spin out water during . Tried putting it into a drain and spin and it wouldn’t work. I checked errors and none stored. Tested unit and it seemed to operate. Removed and replaced W11116590 (cntrl-elec).
Near Bakersfield, CA 93306
Cher
Job Details:
05/15/2018
Kitchen-aid Dishwasher-Model # WDT710PAHW1.
Customer complaint- Detergent and rinse aid dispenser are not working.
Service performed- Specialist found the dispenser door broken and will not shut. Removed and replaced WPW10671905 (dispenser).
Near Palmdale, CA 93550
Cher
Job Details:
05/15/2018
Whirlpool Washer- Model # WFW7590FW0.
Customer complaint- Unit not turning, tumbling or spinning.
Service performed- Specialist said customer stated the unit wouldn’t wash. Would just stay on like it wants to start and no motor ops. Sounds also not working doesn’t chime when buttons are selected. Customer was able to do one load yesterday and then the next load didn’t work. Checked errors and found f0e1 error which means load detected during clean washer cycle. Customer states she has never ran that load. Specialist started unit with clothes in and it worked. Suspecting control issues. Removed and replaced W10911022 (panel-cntl) and 1 W11201273 (CNTRL-ELEC).
Near Palmdale, CA 93550
Cher
Job Details:
05/15/2018
Whirlpool Washer-Model # WFW72HEDW0.
Customer complaint- the the unit was popping up error codes.
Service performed- Specialist checked errors and it was a f3e1 pressure switch fault and a f6e3 communication error. Checked harness between ui and main control, continuity checked good. Pressure hose connected and clear. Air trap good. Removed and replaced WPW10448876 (switch-wl).
Near Palmdale, CA 93550
Cher
Job Details:
05/15/2018
Maytag Washer-Model # MVWB835DW.
Customer complaint- Washer is leaking from the bottom.
Service performed- Per specialist customer stating that the clothes aren’t getting clean even on the deep water cycle. Getting white residue on clothes. Needs new controls. Also complained of a leak from under neath. Visually checked under and no signs of leak. Filled and drained washer the stand pipe sounds like it’s almost over flowing. No signs of leak. Removed and replaced W11111453 (cntrl-elec).
Near Palmdale, CA 93551
Cher
Job Details:
05/15/2018
Whirlpool Dryer-Model # WGD7000DW1.
Customer complaint- unit not working at all.
Service performed- Specialist found the unit having issues with no motor operation. Took apart and checked all safeties. All checked good. Then had no power to unit when he tried to run with the drum out. Unit is dead. Plug is good. Found a loose connection at the control where the incoming power is. Reconnected blue molex connector.
Near Los Angeles, CA 90272
Daniel Lopez
Job Details:
05/15/2018
Whirlpool Washer- Model # WFW96HEAW0
Service Performed: Customer was having issue with unit leaking water from the bottom intermittently. Specialist ran diagnosis and found an F6E5 error code and a faulty water valve. Removed and replaced with new (Water-Valve-WPW10247306) . Unit is not leaking,
Near Santa Clarita, CA 91355
Cher
Job Details:
05/15/2018
Kitchen-aid Refrigerator-Model # KRSC503ESS00.
Customer complaint- Ice maker is leaking.
Service performed- Specialist found unit was leaking from freezer door. Inspected and found ice maker leaking. Removed and replaced W10873791 (icemaker),
Near Santa Clarita, CA 91355
Cher
Job Details:
05/15/2018
Maytag Washer-Model # MVWC200XW2.
Customer complaint- Unit is not spinning or draining during cycle but once set to mode it will.
Service performed- Specialist stated unit had basket speed fault code. Tested and found bad actuator. Replaced actuator and tested unit. Unit functions normal now. WPW10006355 (ACTUATOR).
Near Los Angeles, CA 91356
Cher
Job Details:
05/15/2018
Jenn-air Refrigerator-Model # JS48NXFXDE00.
Customer compliant- Door is not closing properly.
Service performed- Specialist stated RC door would not close. Inspected and found no visible obstruction. Contacted techline and discussed issue. Was informed this is most likely a leveling issue with the box being twisted, and specialist should level feet to see if the box will line up. Specialist leveled feet but could not get door alignment proper. Properly installed shelves and tested unit, unit functioned as design.
Near Los Angeles, CA 91306
Cher
Job Details:
05/15/2018
Whirlpool Washer-Model # WTW8900BC0.
Customer complaint- Making loud noise when it spins and it leaks water from underneath unit.
Service performed- Specialist stated lid would not stay open. Tested and found bad bearing and hinges. Need new hinges and bearing kit. Removed and replaced 1 W10435302 (bearing) and 1 W10842413 (hinge) and 1 W10842414 (hinge) and 1 WPW10544328 (hinge) and 1 WPW10544329 (hinge).
Near Los Angeles, CA 91306
Cher
Job Details:
05/15/2018
Whirlpool Dryer-Model # WGD8900BC0.
Customer complaint- Leaving holes in clothes.
Service performed- Specialist said customer complaint was small holes in clothing after drying. Contacted techline and was instructed to check for burns and other places that may be causing clothing to get stuck. Inspected and found grill housing and outlet housing with excessive burns that a file could not rectify. Removed and replaced 1 W11117302 (grill-out) and 1 W11129408 (housng-out).
Near Bakersfield, CA 93312
Cher
Job Details:
05/15/2018
Whirlpool Washer-Model # MVWB800VQ0.
Customer complaint- bleach dispenser has rust underneath.
Service performed- The tub top is rusting and bubbling from both the steam of the hot water and over fill of the bleach. It is not a rust through. Removed and replaced the lid and top left hinge. 1 WPW10119492 (lid), 1 WPW10141682 (hinge).
Near Hickman, CA 95323
Randy
Job Details:
05/14/2018
Whirlpool washer Model WTW6300SW0. Complaint Unable to balance load and it shuts off. Banging noise when trying to spin. Installed new part ( suspension) into unit. Basket banging sides during spin cycle. ( w10820048) suspension. Unit is now working properly.
Near Hesperia, CA 92345
Daniel Lopez
Job Details:
05/14/2018
Maytag Dryer- Model # MGD5770TQ0
Service performed:Consumer was having issue with unit not actually running cycle but making noises as if it were. Specialist ran diagnosis and found broken belt caused by a failed roller. Removed and replaced rollers, belt and pully with a (DRYER REPAIR KIT-4392067) Unit is working as designed.
Near Hughson, CA 95326
Randy
Job Details:
05/14/2018
WHIRLPOOL REFRIGERATOR MODEL WRX735SDBE02. Complaint is the ice maker is not producing ice also the fridge is making a noise. Installed new part W10882923 (Icemaker) into unit. Water filled mold, I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets are all working fine. job complete.
Near Adelanto, CA 92301
Daniel Lopez
Job Details:
05/14/2018
Whirlpool Washer- Model # MVWB765FC2
Service Performed: Consumer was having issue with unit not getting sufficient. Specialist ran diagnosis and found proper water levels . Instructed customer on how to use the unit. Unit is working as designed
Near Ceres, CA 95307
Randy
Job Details:
05/14/2018
Whirlpool refrigerator WRF767SDEM01. Complaint is Refrigerator is not cooling, freezer is thawing out. Removed and Replaced the UI, TL had tech go into diagnostic test 63,64 passed, test 4 passed, compressor and fans will stay on for 30 seconds then turn off. Ordering part UI for unit. ; ordrng 1 W11092503 (PANEL UI). Installed new part ( panel UI ) into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets are working fine. Job Complete.
Near Victorville, CA 92394
Daniel Lopez
Job Details:
05/14/2018
Whirlpool Range- Model # WFG320M0BS0
Service Performed: Consumer was having issue with unit not igniting. Specialist ran diagnosis and found that the unit is getting gas but does not have a spark. Replaced (BURNR-HEAD-WPW10515455). Unit is now working as designed.
Near Rancho Cucamonga, CA 91701
Daniel Lopez
Job Details:
05/14/2018
WHIRLPOOL WASHER - MODEL # WFW9500TW02
SERVICE PERFORMED: Consumer was having issue with unit giving an F21 error code. Specialist ran diagnosis and that there was debris getting stuck in drain pump. Removed obstruction and unit is now working as designed.
Near La Verne, CA 91750
Daniel Lopez
Job Details:
05/14/2018
Whirlpool Dishwasher- Model # WDF520PADM7
Service Performed: Customer was having issue with detergent dispenser not opening correctly. Specialist ran diagnosis . Found water not entering unit because float switch was stuck. Adjusted float accordignly and unit is now working as designed.
Near Los Angeles, CA 91316
Cher
Job Details:
05/14/2018
Maytag Oven-Model # CWG3600AAS13.
Customer complaint- The bake button not working.
Service performed- Specialist tested and found bad control. Replaced control an WTW8900BC0d tested unit and it checks okay.
Near Santa Clarita, CA 91355
Cher
Job Details:
05/14/2018
Whirlpool Refrigerator-Model # WRF736SDAM13.
Customer complaint- Icemaker not making ice.
Service performed- unit not cooling found unit has frozen evap defrosted evaporator removed and replaced evap fan and bad bimetal WPW10514110 (MOTOR-EVAP)
Near Claremont, CA 91711
Daniel Lopez
Job Details:
05/14/2018
Maytag Dryer - Model # MEDX655DW1
Service Performed: Customer was having issue with unit not heating during cycle. Specialist ran diagnosis and found that unit was getting proper voltage. Also found open Thermal -Cutoff -reset cutoff and unit is now working properly.
Near Santa Clarita, CA 91321
Cher
Job Details:
05/14/2018
Whirlpool Dishwasher-Model # WDT750SAHZ0.
Customer complaint- unit will not start.
Service performed- Specialist said customer states unit would not operate found unit was dead found loose connection on main connector voltage for control re secured connection.
We serviced a
Whirlpool Refrigerator-Model # WRS325FDAM02. Customer complaint- Sputters an drips but does not flow steadily.
Model Service performed- per specialist customer states housing to filter is broken W10862460 and sometimes unit does not dispense water after she gets ice and it’s very inconsistent couldn’t get it to fail but customer states that it’s only when they switch f
Near Santa Clarita, CA 91387
Cher
Job Details:
05/14/2018
Near Santa Clarita, CA 91351
Cher
Job Details:
05/14/2018
Whirlpool Dryer-Model # MGT3800XW1.
Customer complaint- Unit not starting.
Service performed- Specialist stated upon arrival dryer no operation receiving 50v on white to blue on motor per tech line loosing voltage replace switch and time 1 WP3391902 (switch-lid) removed and replaced.
Near Bakersfield, CA 93309
Cher
Job Details:
05/14/2018
Maytag Dryer-Model # MGDB950YW3.
Customer complaint- Unit not heating.
Service performed- Specialist said the unit was not heating. Removed and replaced high limit cut off WP8573713 (CUTOFF-TML) and thermal fuse WP3390719 (FUSE-THRML) and tested unit.
Near Bakersfield, CA 93311
Cher
Job Details:
05/14/2018
Kitchen-aid Icemaker-Model # KUIS15NRTB2.
Customer complaint- Unit not making ice.
Service performed- Specialist said the unit was not making ice. Found grid cutter with broken grid. Removed and replaced 1 WP2313637 (grid-cuttr),
Near Bakersfield, CA 93311
Cher
Job Details:
05/14/2018
Whirlpool Refrigerator-Model # WRF767SDEM01.
Customer complaint- Interior lights are not turning on.
Service performed- Specialist said the top lights would not come on when door is open. Found loose connection at led harness to the top lights secured connection and tested unit. Unit functions normal now.
Near Bakersfield, CA 93311
Cher
Job Details:
05/14/2018
Kitchen-aid Refrigerator-Model # KRSC503ESS00.
Customer complaint- unit making loud humming noise.
Service performed- Specialist found unit needs new fan and new control and fresh food thermistors.; removed and replaced1 W10316760 (thermistor) and 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 1 WPW10743957 (cntrl-elec).
Near Bakersfield, CA 93311
Cher
Job Details:
05/14/2018
Whirlpool Washer-Model # MHW3505FW1.
Customer complaint- washer getting stuck with 9 minutes remaining.
Service performed- Specialist stated upon arrival the unit was leaving clothes wet at end of cycle. Removed and replaced pump MHW3505FW1 and pressure switch WPW10448876 (SWITCH-WL).
Near Bakersfield, CA 93313
Cher
Job Details:
05/14/2018
Maytag Washer-Model # MVWB835DW3.
Customer complaint- Unit not spinning and clothes are wet after cycle.
Service performed- Specialist found unit was giving a a f0e3 overloaded code and an f0e5 unbalanced load code. Unit functioned normal for all test performed. Instructed customer on proper loading and use of unit.
Near Fillmore, CA 93015
Cher
Job Details:
05/14/2018
Whirlpool Washer-Model # CHW9060AW0.
Customer complaint- washer producing Error codes F28.
Service performed- Specialist found F 28 code is miscommunications between the motor control and the main control board. Replaced the motor control WPW10384849 ,unit tested operations after resetting the controls unit is working as designed showed customer how to do the clean washer cycle operating normal now.
Near Oxnard, CA 93035
Cher
Job Details:
05/14/2018
Whirlpool Washer-Model # WFW9750WW01.
Customer complaint- Washer doesn't spin properly.
Service performed- Specialist ran diagnostics and found several error codes. Verified error and are good. Also cleaned out the drain pump assembled unit and instruct customer on maintaining unit. Unit is working as design.
Near Thousand Oaks, CA 91320
Cher
Job Details:
05/14/2018
Kitchen-aid Refrigerator-Model # KSC24C8EYY02.
Customer complaint- compressor not working.
Service performed- Specialist checked unit and got temperatures. In the freezer temp was 2 Celsius and Refrigerator at 37 f. Unit was making a humming noise from freezer side. Removed drawers and found the clips to evap cover removed. Also the fresh food section drain clogged. Removed drawers and evaporator cover and used steamer to unclogged. Steam was no unclogging drain. Pulled unit out and removed drain tube and cleared it. Replaced the start device. Assembled unit and ran test 4 on tech sheet. Unit is working as design.
Near Thousand Oaks, CA 91362
Cher
Job Details:
05/14/2018
Whirlpool Oven-Model # WOD51EC0AS01.
Customer complaint- Fan will not turn on.
Service performed- Specialist ran diagnostics and found error code. Ran self test and passed. Also the gasket clips on unit are not holding on and sealing properly. Shut power off and removed unit from cabinet. Removed control board and replaced. Assembled unit and replaced glass door and gaskets. Unit is working as design.
Near San Bernardino, CA 92411
Daniel Lopez
Job Details:
05/14/2018
Maytag Washer- Model # MVWB835DW3
Service Performed: Consumer was having issue with unit not agitating properly during cycle. Specialist ran diagnosis and found no error codes. Ran test mode and verified unit is filling and proper agitation. Unit is working as designed.
Near Camarillo, CA 93010
Cher
Job Details:
05/14/2018
Whirlpool Washer-Model # NTW4516FW1.
Customer complaint- clothes are coming out wet.
Service performed- Specialist checked unit and found error codes. Ran diagnostics and passed. Customer is using to much soap. F5-E1F0-E2 over suds.
Near San Bernardino, CA 92407
Daniel Lopez
Job Details:
05/14/2018
Whirlpool Dishwasher- Model # WDF520PADB7
Service Performed: Consumer was having issues with unit leaking from the bottom section while in cycle. Specialist ran diagnosis and found the seal of the fill valve not sitting correctly causing water to leak from that specific location. Specialist corrected issue.
Near Oxnard, CA 93036
Cher
Job Details:
05/14/2018
Maytag Washer-Model # MVWB835DW1.
Customer complaint- unit is not operating.
Service performed- Specialist said customer states that unit is working properly and that unit is making a noise. Checked unit and ran diagnostics found error codes, diagnostics passed. Couldn’t mimic the same problem customer is having. Unit is working as design.
Near Port Hueneme, CA 93041
Cher
Job Details:
05/14/2018
Whirlpool Refrigerator-Model # WRF57R18DM00.
Customer complaint- unit leaking from inside of the unit.
Service performed- Specialist checked unit and found clogged drain tube removed and replaced W1071794 tueb dain.
Near Yucaipa, CA 92399
Daniel Lopez
Job Details:
05/14/2018
Maytag Washer-- Model # MVWB765FW2
Service Performed: Consumer was having issue with unit making a loud rattling noise while agitating. Specialist ran diagnosis and found no error codes. Tested with a load of towels and confirmed normal sound levels.
Near Camarillo, CA 93012
Cher
Job Details:
05/14/2018
Maytag Washer-Model # MVWB835DW0.
Customer complaint- during agitating the unit makes a loud noise and a burning smell.
Service performed- Specialist said washer is sitting on a drip tray. The noise is coming from the motor hitting the trays. Adjusted legs and suggested to the customer to install anti-vibration pads.
Near Riverside, CA 92509
Daniel Lopez
Job Details:
05/14/2018
Whirlpool refrigerator - Model # WRX988SIBM01
Service Performed: Customer was having issue with unit freezer section not sealing correctly. Specialist ran diagnosis and found freezer above temp and door not closing correctly. Found failed rail assemblies -- Removed and replaced both rails on both sides W10625067 (bracket);
W10625068 (bracket) W10852685 (CLIP)
Instructed customer to defrost unit for 48 hours so Evaporator does not freeze over.
Near Camarillo, CA 93010
Cher
Job Details:
05/14/2018
Maytag Washer- Model # MVWX655DW0.
Customer complaint- unit not powering on.
Service performed- Specialist set washer in diagnostic and found a F9E1 code( Long drain), also a F7E7 code(Motor unable to reach target RPM). Removed pump and found broken propels. Replaced pump and ran a automatic/manual diagnostic test.
Near Oxnard, CA 93030
Cher
Job Details:
05/14/2018
Maytag Dryer-Model # MGDB765FW0.
Customer complaint- Clothes aren't drying properly or within time limit given when units in drying mode.
Service performed- Specialist said customer complaints that when using the auto dry the time elapse is less then 10 min. Checked harness is ok. Removed and replaced sensor and sensing bars.; 1 W11089308 (cntrl-elec) and 2 WP3387223 (electrode)s and 1 WPW10298258 (harns-wire).
Near Riverside, CA 92505
Daniel Lopez
Job Details:
05/14/2018
Amana Refrigerator - Model # AFI2539ERM01
Service Performed: Customer was having issues with the unit vibrating at times. Specialist performed diagnosis and found that the cabinet was touching back panel causing the vibration. Moved unit forward and the vibrating stopped.
Near Santa Clarita, CA 91355
Cher
Job Details:
05/14/2018
Amana Microwave-Model # AMV2307PFS0.
Customer complaint- Interor lights not working.
Service performed- Interior lights flicker when open button pushed. Replaced interlock housing top and bottom and all three micro switches. WPW10156813 (INTERLOCK) andWP8206419 (INTERLOCK) .
Near Stevenson Ranch, CA 91381
Cher
Job Details:
05/14/2018
Maytag Washer-Model # MVWB835DW3.
Customer complaint- Error codes F3E2 pop up.
Service performed- Specialist found long fill code repeatedly thrown. Not enough water filling. F3E2 stored cold and hot water valve has zero flow when opened. Replaced inlet valve assembly. Powered unit on and cleared codes. Ran auto cycle test unit operates as intended.
Near Los Angeles, CA 91352
Cher
Job Details:
05/14/2018
Maytag Dryer-Model # MGD8200FW0.
Customer complaint- unit making a rattling noise after unit reaches certain temp.
Service performed- Specialist said customer can smell gas when running. Inspect gas line and found to be tight with yellow gas tape. No smell present when unit is not running. Started unit and after unit heats gas smell can be smelled inside the unit cavity as well as blowing out the rear of unit. Flame sensor and gas valve assembly. Removed and replaced 1 W10606694A (lp gas con) and 1 WPW10118347 (valve-gas).
Near Perris, CA 92570
Daniel Lopez
Job Details:
05/14/2018
Whirlpool Refrigerator- Model # WRS325FDAM04
Service Performed: Customer was having issues with unit not making ice. . Tried to cycle ice maker and ice maker would not cycle. I removed and replaced ice maker assembly (WPW10179146) but unit was still not filling. No proper voltage to valve. Removed and replaced (WPW10179146-FILL VALVE)
Near Los Angeles, CA 91331
Cher
Job Details:
05/14/2018
Whirlpool Refrigerator-Model # WRT311FZDW00.
Customer complaint- fridge is not cooling.
Service performed- Specialist found evap covered in ice. Used steamer and iced evap. Replaced thermostat and bi-metal. Unit now blows cold air to fresh foods unobstructed. used WPW10225581 (DEFROST BIMETAL) and W10866230 (THERMOSTAT) .
Near Los Angeles, CA 91331
Cher
Job Details:
05/14/2018
Whirlpool Dryer-Model # WGD8000DW3.
Customer complaint- unit is making a loud noise during cycle.
Service performed- Customer states unit begins making noise after unit has been running for approx 20 min. Started unit with dry blanket and no unusual noises on start up. Check vent, found no obstruction. Removed top/front panel and jumped lid switch. Ran unit for 20 min with no unusual noises.
Near Moreno Valley, CA 92551
Daniel Lopez
Job Details:
05/14/2018
Maytag Refrigerator- Model # MFX2876DRM02
Service Performed: Customer having issue with unit not cooling in refrigerator cabinet. Specialist ran diagnosis and found frozen evaporator cover not allowing airflow. Thermistor was also out of range. Specialist defrosted evaporator and replaced with new one (-Evap-Motor- W11087438)
Near Moreno Valley, CA 92553
Daniel Lopez
Job Details:
05/14/2018
Whirlpool Range - Model # WFG745H0FS1
Service Performed : Customer was having issue with unit glass shattering during mid-cycle. Specialist removed and replaced front door glass (W10909032) and tested temps in broil cycle.
Near Oak Park, CA 91377
Cher
Job Details:
05/14/2018
Maytag Dryer-Model # MGD7000AG0.
Customer complain- Unit is making noise when it starts.
Service performed- Unit is making a rattling noise. Found front panel loose screw and also gas line was vibrating against vent. Relocated gas line tighten side panels and front panel no more rattling noises.
Near Agoura Hills, CA 91301
Cher
Job Details:
05/14/2018
Maytag Washer-Model # MVWX655DW1.
Customer complaint- Unit is making a humming noise during spin cycle.
Service performed- Specialist found unit is making noise when spinning found wash plate loose removed and found some change underneath the wash plate Reinstall wash plate ran a self test cycle unit operating with no issues.
Near Los Angeles, CA 91364
Cher
Job Details:
05/14/2018
Kitchen-aid Refrigerator-Model # KFCS22EVMS8.
Customer complaint- Unit is not making ice but is making water.
Service performed- Specialist found unit not making ice. Found faulty ice maker Removed and replaced new light switch 12002646 (LIGHT SWITCH) and ice maker cycled and filled up with water. Advised client to allow 24 hrs for unit to make a full bucket of ice.
Near Los Angeles, CA 91364
Cher
Job Details:
05/14/2018
Kitchen-aid Refrigerator-Model # KRSC500ESS01.
Customer complaint- Not cooling in all compartments.
Service performed- Specialist found unit shut off and stop cooling found faulty power supply. Removed and replaced new power supply board a WPW10226427 (CNTRL-ELEC) .Powered up unit, Fridge turned on and compressor kicked on Unit started to cool. Advised client to allow 24 hrs for unit to reach proper temp.
Near Topanga, CA 90290
Cher
Job Details:
05/14/2018
Kitchen-aid Dishwasher-Model # KDTM354DSS4.
Customer complaint- Door is not lining up with unit causing it to not close properly.
Service performed- Specialist found door is not closing properly keeps hitting the side cabinet when door is open or closing. Found unit out it’s mounting brackets pulled dishwasher out reinstall mounting brackets reinstalled and level dishwasher. Door is now opening and closing properly.
Near Los Angeles, CA 91306
Cher
Job Details:
05/14/2018
Whirlpool Refrigerator-Model # WRX735SDBM00.
Customer complaint- fridge panel is broken.
Service performed- Specialist found control panel is damage and led segment are off Found bad display removed and replaced new control panel.WPW10521642 (CNTRL-ELEC) . Test unit and all ui options are working properly. Set unit to proper temp.
Near Los Angeles, CA 91306
Cher
Job Details:
05/14/2018
Whirlpool Washer-Model # LSQ9549LW0.
Customer complaint- Unit takes three hours to dry clothes.
Service performed- Client is stating the towels still come out soaking wet. Replaced new brake drive tube W10820043 (BRAKE & DRIVE TUB). Reinstalled washer ran a load with 8 bath towels cycle completed and towels came out damp which is normal.
Near Arroyo Grande, CA 93420
Randy
Job Details:
05/14/2018
Kitchen-Aid Dishwasher Model KDFE104DSS5. Complaint is unit starts on its own. Tested unit and found error code f2e1 control panel communication. Ordering new control panel. Also found upper racks binding due to metal bearings. Ordering new upper racks.; ordrng 1 W10891912 (panel-cntl) and 1 W11048934 (track) and 1 W11048936 (track). Replaced control panel and tested unit. Unit now functions as intended. Replaced old racks with new ones and top rack now slides as intended.
Near Santa Maria, CA 93455
Randy
Job Details:
05/14/2018
Maytag washer Model # MVWB835DW3. Complaint is Not filling with hot or cold water. After a period of time it gets the LF code. Found unit with long fill error. Found cold water valve solenoid humming. But not opening. Not allowing cold water to flow through. Ordering new water valve.; ordrng 1 W11172234 (HOUSING). , Installed new housing and found cold water inlet to be cracked inside causing water leakage. Left housing in place as washer is functional and customer is aware. Ordering new housing W11172234 (HOUSING). Replaced broken housing. Unit now functions as intended.
Near Delano, CA 93215
Randy
Job Details:
05/14/2018
Whirlpool Washer Model # WTW5000DW1. noise during the wash cycle. Cycled unit and found unit with making noise while agitating. Found hub and wash plate teeth stripped and worn causing it to make noise and noise wash properly. Both will need to be replaced. ; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate). Installed new parts on unit. Retested unit and it passed all tests with no errors or noise. Job complete
Near Porterville, CA 93257
Randy
Job Details:
05/14/2018
Maytag washer Model # MVWC415EW. Complaint tub in washer is loose. Found unit with loose agitator causing it not to wash correctly. Reinstalled and secured bolt to agitator. Retested it and and it passed all tests with no errors. Job comp
Near Los Angeles, CA 91307
Cher
Job Details:
05/14/2018
Maytag Range-Model # KGRS505XSS05.
Customer complaint- Control knob stem is not turning to open valve to let gas out to the burner.
Service performed- Specialist is unable to turn knobs to on position Found bad valves removed and replaced and install manifold WPW10204705 (MANIFOLD) Test unit and all burners are working properly. All flames are even. Check for gas leaks with bubbles none found. Unit is working.
Near Adelanto, CA 92301
Daniel Lopez
Job Details:
05/14/2018
Maytag Washer- Model # MHW4200BW1
Service performed: Customer is having an issue with washer door not unlocking after a cycle is completed. Specialist ran diagnosis and found a failed water pump. There was no power getting to it which in turn caused the unit to not unlock. Removed and replaced failed (WPW10391443-water pump)
Near Victorville, CA 92392
Daniel Lopez
Job Details:
05/14/2018
Whirlpool Washer- Model # WFW70HEBW1
Service Performed: Customer was having issue with unit not completing cycle. Ran diagnosis and found pressure sensor out of range causing an over fill which then cause pump to seize. Unit was leaking because of a torn bellow. Specialist removed and replaced a WPW10448876 (switch-wl) , WPW10391443 (pump-water), WPW10340443 (bellow)
Near San Bernardino, CA 92407
Daniel Lopez
Job Details:
05/14/2018
Whirlpool Dishwasher- Model # WDF520PADB7
SERVICE PERFORMED: Customer was having issue with unit leaking from the bottom while in cycle. Specialist ran diagnosis and found that the fill valve was leaking and the seal was not sitting proper.
Near Los Angeles, CA 90049
Daniel Lopez
Job Details:
05/14/2018
Whirlpool Dishwasher- Model # WDT970SAHZ0
Service Performed: Customer was having issue with unit not drying dishes. Specialist ran diagnosis and found F5E1 error code -meaning the door lock is stuck . Specialist was not able to verify. No other problems with unit at this time.
Near Los Angeles, CA 91304
Cher
Job Details:
05/14/2018
Whirlpool Oven-Model # WOD51ES4ES00.
Customer complaint- Fan is making a rattling noise.
Service performed- Specialist found cooling fans are making noises. Pulled oven out using oven dolly and floor protection replaced cooling fans WPW10176670 (BLOWER UPPER) and WPW10016550 (BLOWER LOWER) reinstall oven.
Near Bakersfield, CA 93305
Cher
Job Details:
05/14/2018
Whirlpool Refrigerator-Model WRT318FMDW00.
Customer complaint- Unit is frosting inside.
Service performed- Specialist found customer having issues with stuff freezing in the fridge section. Checked seal and it was clearly not sealing on the right side. Reformed deformed gasket.
Near Arvin, CA 93203
Cher
Job Details:
05/14/2018
Maytag Dryer-Model # MGDC200XW4.
Customer complaint- Thermostat issue, not turning to dry clothes.
Service performed- Specialist found customer having issues with the unit shutting of and not spinning mid cycle. Happens with bigger loads in it. Needs new motor and blower wheel ; removed and replaced. 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Near Palmdale, CA 93552
Cher
Job Details:
05/14/2018
Whirlpool Dryer-Model # WGD7000DW.
Customer complaint- Dryer not heating.
Service performed- Checked the thermal cut off and it was sitting under the high limit thermostat . Changed positions and shortened vent hose. Removed and replaced WP3392519 (FUSE-THRML.
Near Porterville, CA 93257
Randy
Job Details:
05/14/2018
Maytag Washer MVWX655DW1. noise really loud sounds off balance. Found unit with stripped hub causing basket to go off balance and cause noise. Replaced hub. Retested it and it passed all tests with no errors. Job complete. used 1 W10528947 (HUB) from stock