Near San Dimas, CA 91773
Tyler
Job Details:
07/27/2018
WHIRLPOOL WASHER WTW4900BW1
Customer complaint is unit is leaking water, found leak is coming from the hot water valve on the wall. Customer have plumber replace the valve.
Near Lamont, CA 93241
Dane
Job Details:
07/27/2018
WHIRLPOL WASHER WTW7500GW
Upon arrival the unit was not draining. Found drain pump burned out. Removed and replaced drain pump W10876600 tested unit. Unit functions normal now.
Near Taft, CA 93268
Dane
Job Details:
07/27/2018
WHIRLPOOL WASHER WTW7000DW1
Found unit with faulty pump and hose and water valve housing; ordrng 1 W10802689 (hose) and 1 W10876600 (drain pump) and 1 W11173597 (HOUSING) Removed and replaced list of parts and tested unit. Unit functions normal now
Near Azusa, CA 91702
Tyler
Job Details:
07/27/2018
WHIRLPOOL WASHER WFW9151YW00 Customer concern is unit is leaking. Found pin hole leak in tub to pump hose. Removed and replaced WP8540012 hose tested no leaks at this time.
Near Bakersfield, CA 93309
Dane
Job Details:
07/27/2018
WHIRLPOOL REFRIGERATOR GARF19XXVK02
Upon arrival the unit was not cooling in the fresh food compartment. Freezer fan was not turning. Fan was getting voltage. Removed and replaced fan WP2315539 and tested unit. Unit functions normal.
Near Bakersfield, CA 93301
Dane
Job Details:
07/27/2018
KITCHENAID DISHWASHER KUDE70FXSS4
Upon arrival unit would not start. Found the vent leaking between doors. Leak sorted outout control board and consul. Removed and replaced Control W10473197 and consul WPW10481144 and vent WPW10469574 and tested unit. Unit functions normal.
Near Upland, CA 91784
Tyler
Job Details:
07/27/2018
WHIRLPOOL REFRIGERATOR GI7FVCXWY01
Customer concern is unit is not cooling very well in the refer compartment. Diffuser seems to be working but ice box fan is not running. Removed and replaced W10281584 ice box fan tested all works good at this time.
Near Bakersfield, CA 93308
Dane
Job Details:
07/27/2018
MAYTAG WASHER MVWB766FW0
Upon arrival the unit would not fill with water and we’re not going to diagnostics. Removed and replaced control board W10920541 and tested unit. Unit would go into diagnostics but diagnostic test would not fill with cold water. Removed and replaced water valve W11165546 and tested unit. Unit functions NORMAL
Near Rancho Cucamonga, CA 91701
Tyler
Job Details:
07/27/2018
WHIRLPOOL REFRIGERATOR REFRIGERATOR
Customer concern is the ice maker is making ice but production is slow. Found ice maker is working good. Lowered freezer and refer temps and moved items in fridge away from vent. All works good at this time.
Near La Crescenta-Montrose, CA 91214
Bryan Dunn-Wilson
Job Details:
07/27/2018
WHIRLPOOL DRYER WGD8300SW0
Upon arrival CUSTOMER states they had vent cleared and dry time still are not acceptable. Removed and replaced coils. Tested unit. Unit operating as designed. ; used 1 279834 (2 COIL GAS VALVE SET)
Near Bloomington, CA 92316
Tyler
Job Details:
07/27/2018
Customer complaint is no cool in the refer compartment. Found settings were set lo and air was limited to the refer. Set temps and customer to monitor. Condensation is from swamp cooler in house
Near Sierra Madre, CA 91024
Bryan Dunn-Wilson
Job Details:
07/27/2018
WHIRLPOOL WASHER MVWX655DW1
Upon arrival washer will not agitate or spin. Tesed unit in diagnostics. Got shifter fault and basket speed fault. Removed and replaced shifter. Tried to test unit in diagnostics again unit would not respond. Removed and replaced control. Calibrated and tested unit. Unit still not agitating. Checked connections J12 and J2 pins 456 and found that motor is testing open. Unit needs motor replaced. Ordering motor. ordrng 1 WPW10006487 (motor-drve), removed and replaced motor. Calibrated and tested unit. Unit functioning as designed
Near Bloomington, CA 92316
Daniel P.
Job Details:
07/27/2018
WHIRLPOOL WASHER WFW7590FW0
Customer concern intermittently making noise. found loose rotor bolt, causing abnormal sounds tightened and tested all ok.
Near Pasadena, CA 91105
Bryan Dunn-Wilson
Job Details:
07/27/2018
JENNAIR REFRIGERATOR JFC2089HES
Upon arrival c states no cool in fridge section but freezer is working fine. Put unit into diagnostics. Ran damper test. Damper functioning as designed. Ran freezer fan in diagnostics. Freezer fan is not running at proper voltage. Ordering a new evap motor. Also gonna install new thermostat on return visit. Evap completely frosted over. Ordering parts. ordrng 1 JFC2089HES (MOTOR-EVAP), Removed and replaced evap fan motor. Bi metal and thermostat. Customer approves of the repair at this time. Fridge is now cooling. Upon leaving customer grabbed me and stated they were not able adjust temps. Control needs to be replaced control is discontinued. Called techline. Techline informed to confirm part is discontinued. Looked up part with engineering number provided by techline still shows part as discontinued
Near Los Angeles, CA 91342
Bryan Dunn-Wilson
Job Details:
07/27/2018
maytag washer MVWB765FW1
Upon arrival customer states that the washer tore a sheet during cycle. She explained that when unloading the sheet was wrapped underneath the wash plate. Ran diagnostics. Got no error codes. Ran test cycle. Unit is functioning as designed. Inspected wash plate found wash plate was loose tightened wash plate. Unit functioning as designed.
Near Fontana, CA 92336
Daniel P.
Job Details:
07/27/2018
WHIRLPOOL COOKTOP WCG97US0DS00
Customer complaint gas smell , per gas company right 2. burners leaking. unit has bad manifold. removed and replaced replaced W10594395 manifold tested unit all functions ok.
Near Los Angeles, CA 91042
Bryan Dunn-Wilson
Job Details:
07/27/2018
whirlpool refrigerator WRX735SDBM04
Upon arrival customer states ice maker is constantly making noise. Upon arrival ice bin was empty. Removed cover tried to jump ice maker. Ice maker would not cycle. Removed and replaced ice maker W10882923. Jumped ice maker. Ice maker cycled and filled with water. Customer stated that after getting a cup off ice motor would constantly run. Tested ice maker heard no noises that were unusual at this time. No other problems found. No dents dings or scratches on unit caused by tech.
Near Santa Clarita, CA 91354
Billy J.
Job Details:
07/27/2018
whirlpool range WEG730H0DS0
front right switch was not engaging spark module but if u left gas on and turned on any other burner front right would ignite unit needs new harness ordering W10478601. Removed and replaced harness retested job complete.
Near San Bernardino, CA 92407
Daniel P.
Job Details:
07/27/2018
KITCHENAID REFRIGERATOR KFXS25RYMS4
Customer complaint refrigerator not staying on found no voltage from power supply to main control , found 120 v out of power supply to comp relay on main board , compressor not running both board appear to be shorted needs main control and power board, installed boards tested all leds and ui now working , ran diagnostics found shorted ice box fan which caused board failures , left fan disconnected so refrigerator will run , correctly and not damage new boards
Near Los Angeles, CA 91325
Billy J.
Job Details:
07/27/2018
maytag dryer MGDB835DW4
unit was making a really load sound found front right wheel was not secure was able to resecured and retested job complete unit functions and sounds as desighned job complete
Near Los Angeles, CA 91306
Billy J.
Job Details:
07/27/2018
whirlpool dishwasher WDT720TADM2
u.i is warping to the point where water can get to controls ordering new u.i W10815487; ordrng 1 W10815487 (panel-cntl), Removed and replaced u.i retested job complete
Near Los Angeles, CA 91326
Billy J.
Job Details:
07/27/2018
whirlpool refrigerator WRS571CIDM01
customer stated unit is leaking and ruined her floor she stated some of the wood is raised which I can’t notice. found freezer drain tube frozen and ice build up in freezer cleared ice defrosted drain tube with steamer, retested, job complete.
Near Highland, CA 92346
Daniel P.
Job Details:
07/27/2018
WHIRLPOOL REFRIGERATOR WRX988SIBM03
Customer concern refrigerator lights out and door swinging open to hard. Found led module defective, replaced WPW10637153 lights now working. Instructed customer there is no component or adjustment that would put more tension on door. Hinges and cams ok all functions properly.
Near Los Angeles, CA 91352
Raymond
Job Details:
07/27/2018
whirlpool washer WTW7000DW0
Upon arrival there were white streaks on clothes. Ran through service planner per servicepointer order in control; ordrng 1 W11111455 (cntrl-elec), Replaced controls and tested unit. Unit functions as designed. Customer had a concern of a noise of clicking after the cycle was done, I did not find any irregular noises when testing. Customer worries because this is her last warranty call.
Near Burbank, CA 91502
Raymond
Job Details:
07/27/2018
whirlpool washer WTW500DW1
Upon arrival found loose drain hose causing leak. Secured hose and tested unit. Unit functions as designed.
Near Highland, CA 92346
Daniel P.
Job Details:
07/27/2018
WHIRLPOOL REFRIGERATOR WSF26C3EXF01
Customer complaint refrigerator door not closing and not cooling. Found door cam and hinge damaged, and air diffuser not opening and closing properly. Removed and replaced W11177624 diffuser, W11084346 hinge and W10781835 cams verified door closing and sealing properly all test ok.
Near Burbank, CA 91506
Raymond
Job Details:
07/27/2018
WHIRLPOOL OVEN WGG745S0FS02
Upon arrival unit was too hot. Ranged unit and found unit going up to 430F when set to 350. Needs control and sensor. ordering WP7430P044-60 (Sensor) W10878844 (CNTRL) Replaced sensor and control. Tested unit. Unit functions as designed.
Near Burbank, CA 91505
Raymond
Job Details:
07/27/2018
JENNAIR DISHWASHER JDB8200AWP3
Upon arrival unit would not wash, it would leak and the dispenser is leaking rinse aid. Unit needs pump and motor, dispenser and upper racks. Quoted cx on repair cx approved. Collected 115 card. 504.79 due.; ordrng 1 W11259785 (TRACK) and 1 W11259786 (TRACK), Upon arrival forgot upper racks. Installed pump and dispenser. Tested unit. Unit still needs tracks. Installed tracks. Tested unit. Unit functions as designed.
Near Glendale, CA 91206
Raymond
Job Details:
07/27/2018
KITCHENAID REFRIGERATOR KRFC302ESS00
upon arrival Right RC gasket was split allowing magnet to fall out. Unit also having cooling issues in RC. Damper getting stuck open. ordering parts WPW10594329 (CNTRL) W11084235 (Harness) W10443241 (Gasket) Replaced damper control and harness. Tested unit. Unit functions as designed.
Near Grand Terrace, CA 92313
Daniel P.
Job Details:
07/27/2018
WHIRLPOOL REFRIGERATOR WSF26C3EXW01
Customer complaint refrigerator is leaking found water tubes to filter cracked and air diffuser broken, replaced WPW10279882 water lines , and W11177624 air diffuser. Ran approximately 2 gallons through water lines no more leaks found all functions OK.
Near Santa Clarita, CA 91355
Raymond
Job Details:
07/27/2018
WHIRLPOOL WASHER WET4024EW0
clothes still wet at end of cycle. Tested and found unit operating as designed. All functions work. Contacted Rick SR7722547543 and discussed, the only cause for this with this unit is customer over or under loading unit. Instructed customer on proper use and care of unit.
Near Ridgecrest, CA 93555
Patrick
Job Details:
07/27/2018
JENNAIR MICROWAVE JMW3430WS02
Found the unit needing a new microwave door. Glass is shattered. Needs a new light on the inside of microwave. Quoted 490.48. Approved. Paid 260; ordrng 1 W10687342 (door/mw) and 1 W10886919 (lmp-basles), Removed and replaced parts tested unit all ops checked good ;
Near Los Angeles, CA 91344
Patrick
Job Details:
07/27/2018
MAYTAG WASHER MVWB835DC2
Found the unit making noise while in wash ops. Sounds like a mouse squeak. Checked out noise and it was an oil less gear case. Makes noise with or without clothes. Removed and replaced gear case W10811956 . Tested unit. All ops checked good.
Near Fontana, CA 92337
Kevin
Job Details:
07/27/2018
MAYTAG WASHER MVWX655DW1
Customer concern Unit not filling. Found voltage going to fill valves but unit not filling. Removed and replaced W11168743 hot and cold valves. Tested unit, All tests good.
Near Palmdale, CA 93551
Patrick
Job Details:
07/27/2018
whirlpool refrigerator WRF767SDEM01
Ice maker was working fine after I fixed the last time. Now no ice at all. No water in ice maker mold. Checked the results of all things related to the ice maker ops and everything except water valve works just fine. In test 45 the valve just hums. Water still dispensing from dispenser ; ordrng 1 WPW10341329 (water valve assy), Removed and replaced water valve. Tested unit, all ops checked good
Near Fontana, CA 92335
Kevin
Job Details:
07/27/2018
WHIRLPOOL REFRIGERATOR WRF535SMBM00
Center rail broke off of crisper shelf and is now not allowing customer to use crisper drawers. Removed and replaced WPW10329866 frame and WPW10326469 rail. Tested unit, All tests good.
Near Acton, CA 93510
Patrick
Job Details:
07/27/2018
kitchenaid refrigerator KRFF707ESS01
Found the unit not cooling efficiently in the fridge. Over iced on the freezer evap. Needs new harness and fan. Cover is deformed from ice pushing; ordrng 1 W11033168 (harns-wire) and 1 W11211387 (COVER-EVAP) and 1 W11211387 (PAN-DRIP), Removed and replaced parts. Tested unit. All ops checked good.
Near Palmdale, CA 93550
Patrick
Job Details:
07/27/2018
whirlpool washer WFW72HEDWO
Found the unit f9e1. Checked pump and no blockage. One of the black wires popped out of molex, causing loose connection. Reconnected and secured. Tested unit. All ops checked good
Near Lancaster, CA 93534
Patrick
Job Details:
07/27/2018
whirlpool freezer MZD2766GEW
Found the unit having issues with frost build up in the freezer. The door isn’t shutting all the way. The seal seems to have lost its magnet. Looked up gasket and it is discontinued ; rqstng P&A on 1 61005368 (seal- frz.), part is discontinued. informed extended warranty.
Near Moreno Valley, CA 92551
Kevin
Job Details:
07/27/2018
MAYTAG WASHER MVWB765FW1
Customer had sheet get stuck under agitator. I removed and replaced agitator and instructed customer on better loading techniques to prevent it from happening in the future.
Near Lancaster, CA 93535
Patrick
Job Details:
07/27/2018
whirlpool refrigerator WRS571CIDM01
Found the unit not going into defrost. Freezer coils are way over frosted causing no air flow to the fridge section. Needs new harness. Ordering heater as precaution. Unable to check. Super iced up, asked customer to have defrost for next time since they aren’t using it; ordrng 1 W10861655 (harns-wire) and 1 WPW10495967 (heater), Checked heater and it was good. Not replacing it. Removed and replaced wires. Tested unit. All ops checked good
Near Perris, CA 92571
Kevin
Job Details:
07/27/2018
WHIRLPOOL WASHER WTW4816FW2
Customer concerned with some cycles not giving hot water. I tested unit, All tests good. I instructed customer that on this model the water temps are regulated on certain cycles. I informed customer of cycles that allow hot water.
Near Simi Valley, CA 93063
Danny
Job Details:
07/27/2018
wgirlpool refrigerator WRS325SDHZ00
Doors are not level and filter needs to be installed Level doors and showed client how to install water filters Set unit to proper temp Unit is working and cooling properly
Near Riverside, CA 92503
Kevin
Job Details:
07/27/2018
WHIRLPOOL REFRIGERATOR KSSC48FMS02
Found condenser fan not running causing warm temps in both compartments and discoloration of mullion strip. I found main control not sending voltage to condenser fan due to failed relay. Removed and replaced W10818296 main control kit. All tests good.
Near Los Angeles, CA 91304
Danny
Job Details:
07/27/2018
whirlpool dryer WGD75HEFW0
Unit is not heating properly Test unit and found coils not working once the unit got hot Replaced and install coils Reinstall dryer and unit is heating and cycling properly ; used 1 279834 (2 COIL GAS VALVE SET)
Near Los Angeles, CA 91304
Danny
Job Details:
07/27/2018
Customer states unit is not getting cool enough. Milk is spoiling and freezer temps are not low enough. Ice cream and frozen foods are not solid. Evap fans are running and getting flow into fresh food cabinet.Took amp reading on compressor and got .78 amp draw. Diagnosed weak compressor / low refrigerant Compressor W10309988 Tube kit 876765
Near Los Angeles, CA 91304
Danny
Job Details:
07/27/2018
kitchenaid refrigerator KSCS25FKSS01
Ice dispenser not working.Water dispenser is working, ice maker is making ice.Tech found door flip kit dis lodged from unit. Needs door flip kit installed.Tech was not able to remove front Dispenser bezel without breaking partNot dispensing ice Found broken ice chute tabs broken and won’t clip into arm Provided cod estimate to client Service call 115.00Labor 100.00Part 15.00Tax 1.13Total 231.13Client is going to think about it and call us back I temporarily fixed the issue by using heat glue and super glue to hold guide in place Reinstall dispenser Test unit crushed and cube and water is dispensing properly Collected payment by card If client calls back please order WP2180224 guide ice chute
Near Los Angeles, CA 91364
Danny
Job Details:
07/27/2018
kitchenaid refrigerator KSSC48FTS02
Unit is flashing hi temp and not cooling properly Found hi temp flashing No signs of leaks Ordering new control kit Provided cod estimate to client Flashing high temp light and not cooling properly Provided cod estimate to client Service call was collected on 1st trip Parts 300.79Labor 350.00Tax 22.56Total 673.35Client agreed to get unit repaired Replaced and install new control kit Power unit up and program unit to correct temperature Advised client to allow 24 hrs for unit to reach proper temp
Near Topanga, CA 90290
Danny
Job Details:
07/27/2018
kitchenaid dishwwasher KDTM354DSS4
No power and burning smell Found control and main harness melted ordrng 1 W10752245 (harns-wire) and 1 W10805015 (pump&motor) and 1 W10854216 (cntrl-elec), Not working no power Found main control and harness shortened Replaced and install harness and main control and pump assy Ran a self test cycle unit completed with no issues No water leaks
Near Oak Park, CA 91377
Danny
Job Details:
07/27/2018
kitchenaid dishwasher KDFE104DBL5
Water is leaking and not draining properly Found clogged drain pump broken glass. Reinstall drain pump Ran a test cycle and unit completed with no issues No water leaks ;
Near Simi Valley, CA 93065
Danny
Job Details:
07/27/2018
whirlpool dishwasher WDT730PAHZ0
Leaking water and not drying properly Found water valve connection loose Tighten hose and unit stopped leaking Advised client to run hot water 1st and to use jet dry Ran a self test cycle unit completed with no issues Unit is working properly
Near Simi Valley, CA 93065
Danny
Job Details:
07/27/2018
whirlpool refrigerator WRX735SDHZ00
Door shelves are bent and ice maker not working properly Reinstall door shelves Found ice maker arm out of place Reinstall arm properly Ice maker cycled and filled up with water Adjust unit to proper temp Unit is working and cooling properly
Near Simi Valley, CA 93065
Danny
Job Details:
07/27/2018
kitchenaid dishwasher KDTE104DSS1
Not cleaning dishes and not drain properly Found broken glass inside drain pump housing Reinstall drain pump Ran a self test cycle and unit completed with no issues No water leaks Advised client to use jet dry and to clean washer with affresh once a month
Near Los Angeles, CA 91306
Michael
Job Details:
07/27/2018
maytag dryer MGD9700SB
unit has a burning smell. Tech can smell burnt lint when door is open. Tech moved unit and found large amount of lint inside dryer exhaust vent. Tech removed handful of lint coating interior of dryer vent. Advised cust to get dryer exhaust vent serviced to ensure proper operation of unit and to reduce any chance of fire hazard. Customer understands
Near Los Angeles, CA 91356
Michael
Job Details:
07/27/2018
whirlpool refrigerator WRS325FDAB02
Customer states unit doesn’t make ice like it should and sounds like its having a “heart attack” when ejecting ice.Tech found flap for bailing arm was broken into multiple pieces and wedged in the ice bin. Ice maker cycled frozen cubes out, and then filled.Dispenser no longer makes noise and ice maker is operating as intended. Advised customer to wait 24 hrs for ice production
Near Santa Clarita, CA 91350
Michael
Job Details:
07/27/2018
whirlpool oven WEG515S0FS0
This is not a recall. This is a different issue. Cx claims unit intermittently will not heat up.Tech entered diagnostics and found no faults. Was able to manually engage bake and broil elements.Tech pressed bake and started unit set @ 350°.Tech removed ground to ignitor and retightened ground. Started unit on bake and unit is heating.Unit is working as intended;
Near Camarillo, CA 93012
Hector Zuleta
Job Details:
07/27/2018
whirlpool microwave WOC54EC0AS04
noises during lower oven operation. Calculated average temperature and calibrated. Cooling fan not working. Contacted tech line and set unit in diagnostic, cooling fan still not working on high or low speed. Tech line suggested to order blower motor and main control. Technician requesting extra labor, oven has to come out. Allow 90 min to do the job.; ordrng 1 W10861504 (blower) and 1 W11035599 (cntrl-elec) Replaced lower oven cooling fan. Tested ok.
Near Thousand Oaks, CA 91360
Hector Zuleta
Job Details:
07/27/2018
jennair refrigerator JFC2070KRS
Customer complaints of refrigerator leaking. Checked unit and found iced up drain hole. Manually defrost and tested ok.
Near Moorpark, CA 93021
Hector Zuleta
Job Details:
07/27/2018
whirlpool washer MVWC555DW0
washer not agitating. Checked unit and found broken agitator.; ordrng 1 W10902814 (washplate) Replaced wash plate. Ran a quick diagnostic. Tested ok.
Near Reedley, CA 93654
Hector Zuleta
Job Details:
07/27/2018
Near Oxnard, CA 93030
Jesus
Job Details:
07/27/2018
whirlpool refrigerator WRF767SDEM01
Customer states that unit is not cooling. Checked unit and found the evap cover cover in ice. Removed drawers and defrosted ice. Removed evap cover and defrosted evaporator ice. Removed and replaced the haness-wire. Inspected thermistor and placed in proper location. Assembled unit and tested . Unit is working as design.; used 1 W11033168 (HARNS-WIRE)
Near Oxnard, CA 93030
Jesus
Job Details:
07/27/2018
whirlpool refrigerator WRF767SDEM01
Customer states that unit has a chemical smell. Checked unit and inspected unit. Pulled unit out checked compressor lines for any leaks. Assembled unit and documented its techline. Customer incoming line is braided and it’s causing the bad taste on water. Unit is working as design.
Near Topanga, CA 90290
Jesus
Job Details:
07/27/2018
whirlpool washer WTW7000DW0
Customer states that unit is giving out error code. Checked unit and ran diagnostics found error codes. During diagnostics unit was not locking. Gave customer quote for parts, labor and call approved. Removed UI panel and disconnected cable and raise top panel. Removed lid lock assembly and assembled unit. Ran diagnostics and passed. Unit is now working as design. Customer paid in full $311.17 per credit card.F5-E3. Lid lock would not unlockF5-E1. Lid switch fault/lid is upF5-E2. Lid not would not lockF2-E1 UI stuck buttonW10810403. $89.46; used 1 W10810403 (LATCH)
Near Ventura, CA 93003
Jesus
Job Details:
07/27/2018
maytag dryer MGDX655DW2
Customer states that unit don’t start. Checked unit and found the start button pushed in. Readjusted control by holding knob and turning clockwise. This allow me to secure the control without removing UI panel. Teasdale unit and ran cycle. Unit is working as design
Near Ventura, CA 93003
Jesus
Job Details:
07/27/2018
whirlpool refrigerator MZF34X20DW
customer states that unit is not sealing properly. Checked until and found the upper part of door gasket off track. Readjusted gasket and secure back on track. Checked and verified the whole gasket sealing. Unit is working as design
Near Ventura, CA 93003
Jesus
Job Details:
07/27/2018
whirlpool refrigerator ED2KHAXVB
Customer states that unit is icemaker motor not working. Ordered part and called customer rescheduled for Wednesday.; ordrng 1 W10822606 (motor), Customer states that unit is not dispensing ice. Removed ice motor cover and motor. Installed new motor and assembled unit. Tested unit and it’s dispensing ice. Unit is working as design
Near Ventura, CA 93003
Jesus
Job Details:
07/27/2018
whirlpool refrigerator WRSA71CIHZ00
Customer states that unit is making a noise. Checked unit and ran test 3,4 per tech sheet. This components were tested and no noises were duplicated. What the customer hear the is the sound of the evaporator fan. Unit is working as design
Near Port Hueneme, CA 93041
Jesus
Job Details:
07/27/2018
whirlpool washer WFW92HEFC0
Customer states that unit is making a loud noise. Checked unit and ran diagnostics. No error codes found. Customer was concerned regarding the ball bearing on tub. Customer instruct on soap usage and maintenance on unit. Unit is working as design.
Near Malibu, CA 90265
Jesus
Job Details:
07/27/2018
kitchenaid cooktop KFGU766VS001
Customer states that unit igniter stays on. Checked unit and found the igniters dirty and intermittently turning on. Cycled power unit and tested.
Near Sierra Madre, CA 91024
Francisco
Job Details:
07/27/2018
WHIRLPOOL REFRIGERATOR WRX988SIBM03
Checked unit customer explained that he has dealt with multiple repairs on unit. This time the water Line that comes from his home supply to the refrigerator busted and created a short on his outlet. He hired an electrician to repair outlet and called us to check the leak. Found leak outside the unit on line coming from home supply to the inlet valve. This is not covered by his extended warranty. Informed customer he would have to get a licensed plumber to fix issue. Water leak caused floor damaged. Documented with wpl TP file #7722513096 Diane
Near Baldwin Park, CA 91706
Francisco
Job Details:
07/27/2018
whirlpool refrigerator WRT519SZDW02
Checked unit found frost build up due to slow evap fan motor. Used steam gun to defrost all build up and removed and replace part listed. Assembled unit tested ops unit now working as intended. Educated cx on proper settings and informed them to maintain doors close and allow 24 hours for unit to return to normal ops.; used 1 WP2315539 (MOTOR-FAN)
Near Temple City, CA 91780
Francisco
Job Details:
07/27/2018
whirlpool washer WFW72HEDW
Checked unit and retrieved error codes f9 e1* f3 e1* f8 e1* f5 e2* Removed back cover panel and inspected drain pump found a broken impeller caused by foreign objects in pump. Removed and replaced part listed, tested ops unit now working as designed. Informed cx to check pockets for foreign objects before starting a load.; used 1 WPW10605427 (PUMP-WATER)
Near Alhambra, CA 91803
Francisco
Job Details:
07/27/2018
MAYTAG ICE MAKER MFC2062FEZ
Removed and replaced part listed, asked customer to monitor unit and will follow up next day. I attempted to call customer to check on ice production but he did not answer.
Near Beverly Hills, CA 90210
Isidore
Job Details:
07/27/2018
KITCHENAID REFRIGERATOR KRSF505ESS00
Refrigerator evaporator drain backup cleared drain advised client to avoid spills in refrigerator. Test drain ok at this time. Customer advised not to use refrigerator for 24 hours.
Near Beverly Hills, CA 90210
Isidore
Job Details:
07/27/2018
WHIRLPOOL REFRIGERATOR GB2FHDXWS07
Found freezer needed to be de frosted removed freezer door back freezer panel and ICEMAKER. Defrosted evaporator and clean drain. Found drain tube blocked . Pull out refrigerator and removed rear panel per service pointer W10632338 c replacer drain trap W10619951 upon removal of drain tube found drip pan WPW10655367 cracked leaking part ordered; ordrng 1 WPW10655367 (pan-drip 57.58), used 1 W10619951 (TUBE DRAIN29.51) Pull out refrigerator, remove back bottom panel . Tilt refrigerator to access and removed drain pan and installed new drain pan and installed drain tube test leaks ok and refrigerator operation ok at this time
Near Beverly Hills, CA 90210
Stephen
Job Details:
07/27/2018
MAYTAG WASHER MVWB950YW0
Found wrong mod and serial customer has proof of insurance but for appliance they no longer have, this washer has bleach dispenser WPW10187307 leaking and struts W10440786 going bad; rqstng P&A on 1 W10440786 (suspension 82.55) and 1 WPW10187307 (dispenser 66.92), Remove top panel, bleach dispenser and suspension. Installed new suspension rods and dispenser, test for leaks ok at this time
Near West Covina, CA 91792
Stephen
Job Details:
07/27/2018
WHIRLPOOL WASHER WTW7040DW1
Ran diagnostics. Had f0e5 error code. Cleared error code. Found suspension rod loose. Reseated suspension rod socket. Ran auto test cycle- passed. Ran calibration- ok.
Near San Marino, CA 91108
Stephen
Job Details:
07/27/2018
WHIRLPOOL COOKTOP MGC6536BDB
Found a used orifice holder in a sealed box. Replaced other orifice holders, switch harness, screws. Power cord was spliced to harness. Needs power cord, orifice holder. Will return defective ( used ) orifice holder 3188867 (cord-power) and 1 WP7527P026-60 (holder-orf), Replaced LR orifice holder, power cord. Tested all burners. Igniting, heating properly.
Near Covina, CA 91724
Stephen
Job Details:
07/27/2018
WHIRLPOOL DISHWASHER WDF310PLAW4
Unit is dead. Found white wire terminal connection loose. Recrimped terminal . Ran diagnostics- no error codes. Fills, washes, drains, dries properly.
Near Pomona, CA 91767
Tyler
Job Details:
07/27/2018
WHIRLPOOL WASHER WFW97HEXW0
the unit is not draining. Found pump is no draining. Has voltage but not running. Ordering drain pump.; ordrng 1 WPW10241025 (pump-water) Removed and replaced drain pump tested all works good at this time.
Near San Dimas, CA 91773
Tyler
Job Details:
07/27/2018
WHIRLPOOL REFRIGERATOR WRT314TFDW
unit is not cooling. Found evaporator fan motor is not turning. Removed and replaced fan motor. Tested all works good at this time.; used 1 WP2315539 (MOTOR-FAN)
Near Upland, CA 91784
Tyler
Job Details:
07/27/2018
KITCHENAID REFRIGERATOR KSC24C8EYY04
water dispenser drips. Installed one way connector. Tested all works good at this time.; used 1 8201815 (CONNECTOR)
Near Rancho Cucamonga, CA 91701
Tyler
Job Details:
07/27/2018
whirlpool refrigerator WRT311FZDB00
The refer is not cooling and frost in the freezer compartment. Found frost in freezer due to door not being shut and unit is the garage. Silicone gaps in cabinet and liner. All works good at this time. used 1 WP482338 (adhesive)
Near Rancho Cucamonga, CA 91701
Tyler
Job Details:
07/27/2018
whirlpool range WFG320M0BW0
door seal is off and knobs are getting hot. Ordering seal and insulation kit per service pointer.; ordrng 1 W11025151 (insulation) and 1 W11104748 (gasket-wnd), Removed and replaced door seal and installed insulation kit per service pointer to help with door heat.
Near Rancho Cucamonga, CA 91739
Tyler
Job Details:
07/27/2018
MAYTAG WASHER MVWB835DW3
the unit is making a grinding noise. Found unit is in drain pan and is rubbing on the pan with large loads. Lifted machine with leveling legs and cycle tested. Calibrated unit all works good at this time.
Near Fontana, CA 92335
Tyler
Job Details:
07/27/2018
WHIRLPOOL WASHER GHW9400PW0
console not working. Found unit stuck in lock. Fixed and tested all works good at this time
Near Fontana, CA 92335
Tyler
Job Details:
07/27/2018
WHIRLPOOL WASHER MAV6548AWW
unit will not drain or spin. Found gear case is locked up and hub will not come free so gear case will not come out of tub. Part number 21001518 is no longer available. Unit is UNREPAIRABLE.;
Near Fontana, CA 92335
Daniel P.
Job Details:
07/27/2018
WHIRLPOOL WASHER WTW5000DW1
Customer complaint intermittently shutting off during the spin cycle, ran diagnostics found no errors , ran speed sensor test , sensors ok , checked fill both hot and cold , drain and motor operation all ok will order main control for unit shutting off randomly.; ordrng 1 W11116590 (cntrl-elec), Recall KC Customer complaint intermittently shutting off during the spin cycle, ran diagnostics found no errors , ran speed sensor test , sensors ok , checked fill both hot and cold , drain and motor operation all ok will order main control for unit shutting off randomly, replaced main control ran quick diagnostics test , verified fill hot and cold , verified agitation, drain and spin , recalibrated all ok call completed
Near Fontana, CA 92336
Daniel P.
Job Details:
07/27/2018
WHIRLPOOL WASHER WTW5000DW1
will not agitate , ran diagnostics found no motor movement , found disconnected capacitor, repaired and tested all ok call completed
Near Yucaipa, CA 92399
Daniel P.
Job Details:
07/27/2018
Customer washer not going through cycles , found f51 error , found bad bearings causing water leak and damaging , rotor , stator, and sensor , found excessive play on basket and unable to remove will need to attempt to break off if job is approved.; rqstng P&A on 1 280146 (rotor) and 1 W10435302 (bearing) and 1 W10518300 (basket) and 1 WPW10178988 (sensor) and 1 WPW10419333 (stator)
Near Highland, CA 92346
Daniel P.
Job Details:
07/27/2018
WHIRLPOOL RANGE WFG320M0BB0
range door glass is loose installed door brackets as per Technical Service Pointer #: W10878790 call completed
Near Highland, CA 92346
Daniel P.
Job Details:
07/27/2018
Customer range door glass is loose installed door brackets as per Technical Service Pointer #: W10878790 , Autho WFEBGFEEPL1
Near Highland, CA 92346
Daniel P.
Job Details:
07/27/2018
WHIRLPOOL RANGE WFG320M0BB0
Customer complaint range door glass is loose installed door brackets as per Technical Service Pointer #: W10878790 Autho WFEC5FEEPL1
Near Highland, CA 92346
Daniel P.
Job Details:
07/27/2018
WHIRLPOOL RANGE
Customer complaint range door glass is loose installed door brackets as per Technical Service Pointer #: W10878790
Near Riverside, CA 92509
Kevin
Job Details:
07/27/2018
MAYTAG WASHER WTW5000DW1
Unit not draining. I found voltage to drain pump but drain pump not running. Removed and replaced drain pump. Tested unit. All tests good. ; used 1 W10876600 (PUMP-WATER)
Near Riverside, CA 92509
Kevin
Job Details:
07/27/2018
MAYTAG WASHER MHW5500FW1
Customer concerned with noise levels of washer during operation. Tested washer. All tests normal. Instruct customer on normal sound levels
Near Riverside, CA 92509
Kevin
Job Details:
07/27/2018
Front door skin had scratch from factory. Unit under 30 day cosmetic. Removed and replaced door skin. All tests good.
Near Riverside, CA 92506
Kevin
Job Details:
07/27/2018
whirlpool refrigerator WRT518SZFM00
On last repair when I plugged ice maker in the harness was not in all the way and popped out. Installed harness to ice maker correctly. Cycled ice maker. All tests good
Near Jurupa Valley, CA 92509
Kevin
Job Details:
07/27/2018
whirlpool dishwasher WDF330PAHS1
Right side upper track missing stop on rail. Installed rail stop on right side. Tracks now operate normal. Customer is upset that they can see through gaps in between dishwasher and cabinet. I instructed customer that this model dishwasher doesn’t come with the tub trim seal to hide gaps. There would be nothing we could do to correct that issue on this model. used 1 WPW10082861 (STOP)
Near Fontana, CA 92336
Kevin
Job Details:
07/27/2018
WHIRLPOOL OVEN RBD305PDB15
Found console dead and upper oven not heating. Found open thermal fuse inline with main control and popped cutoff for upper oven. Removed and replaced fuse and cutoff. Tested unit. All tests good. ; used 1 WPW10545255 (FUSE-THRML)