Local Reviews
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Irvin F.
WASHER MAYTAG MVWX655DW1 Cx says t(en7nit is not washing clothes. The wash plate lost splines. Installed replacement plate. Calibrated unit. All ops. Normal.
Rod H.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Returned to replace defective parts and restore top rack to as designed operation
Lance V.
WASHER WHIRLPOOL WTW4816FW2 "Instructed customer on operation and use of soap. Only recommend using HE soap as well as reduce soap. Found unit on suds lock, recalibrated and auto test passed. Tested with clothing, checked ok"
Joe M.
OVEN WHIRLPOOL WOD93EC0AE01 23.40Wp4449751 74.43Unit needs a rod and a fuse due to them being burnt up by self clean. Ordering parts.; ordrng 1 WPW10545291 (fuse-thrml)
Cruz B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Fixed - installed new parts (diffuser, cntrl elec) set temps to recommending setting, found water dispenser, ice maker, lights, compressor, gaskets, are working as designed. Cx ok repair."
Francisco S.
OVEN JENN-AIR JJW2430DS01 "Removed and replaced control board and temp sensor, tested ops unit now working as intended."
Francisco S.
REFRIGERATOR KITCHENAID KRFC300EWH03 "New issue, Checked unit found unit 10 degrees too cold. Used thermometer dipped in glass of water. Calibrated unit and will follow up with cx."
Francisco S.
DRYER WHIRLPOOL MDG3500BWW Checked unit found start button working intermittently. Part is No Longer Available. Part number #33001861 . Sr#7727459320
Patrick C.
WASHER WHIRLPOOL LSR8433KQ0 The unit is leaking. Seems to come from drain hose. Need to order ; ordrng 1 285702 (drain hose)
Tom R.
WASHER WHIRLPOOL WTW7500GW2 "Entered diagnostics, found error codes F9E2, F0E5, F0E3. Cleared error codes, ran diagnostic tests, all components functional. Unit is level and stable, optimal movement during High Spin. Customer states that unit will continue running, never progressing further into cycle, replace Control Board./Installed Control Board, ran diagnostic tests, heck okay, no error codes. Ran Recalibration Cycle, check okay. No damage to unit or home from tech, job complete."
Erick S.
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Found excessive ice build up an icemaker Baylor I’m causing you not to cycle. Removed and replace icemaker assembly defrosted all ice build up. Re-tested it and it passed all tests were no errors. Job complete
Erick S.
WASHER WHIRLPOOL WFW8410SW02 Installed new parts on unit. Re-tested it and re-program control. Unit is still having same failure. Main control is failing along with MCU . Both will need to be replaced. Informed customer of findings. No repairs at this time. Job complete
Hector Z.
OVEN JENN-AIR JJW2830DS01 Customer is concerned of Oven not working and displaying a F2E1 code. I checked the unit and I found a F2E1 code (Stuck/Shorted Key). Ordered the User Interface (W11236888) and rescheduled.; ordrng 1 W11236888 (console)
Irvin F.
DRYER AMANA NED4655EW1 Installed console. Timer now seats correctly. Ready for service.
Lance V.
REFRIGERATOR WHIRLPOOL MFI2067AES "Techline sr#7727459997Needs new work, purple and white wire 121v to icemaker and issue within harness as well as icemaker. Need to re route with parts, as well as tech line requesting new control board as well; ordrng 1 W10312698 (harns-wire) and 1 WPW10300024 (icemaker) and 1 WPW10312695 (electronic control)"
Kenneth M.
REFRIGERATOR WHIRLPOOL WRT318FZDM01 Installed evap and handle and recharged system with 4.25 OZ of R134A refrigerant. Tested unit. Unit is working properly. ; used 4 R134A () from stock
Jonathan C.
DRYER WHIRLPOOL WED7500GC0 Found door strick and catch bad replaced tested working to spec
Jonathan C.
WASHER MAYTAG MVWB835DW4 File number 7727288369 called tech tested valves has 120.7 on all when tested got file number referred customer back to customer service per tech line
James M.
WASHER MAYTAG MVWB835DW4 Unit has no power to main board. Ordering new cntrl and console. Will return when parts arrive. ; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)
Enrique R.
REFRIGERATOR MAYTAG MFX2876DRM00 Installed door-ice . All functions tested normal . No leaks .
Alejandro C.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Found the unit,water valve making noise,order ( water valve Assembly WPW10341329 and valve W10865826); ordrng 1 W10865826 (valve) and 1 WPW10341329 (water valve assy)"
Joe M.
DRYER WHIRLPOOL WED95HEDC0 Replaced control unit began to function as designed. Job complete.
Frank P.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Lights aren’t working in refrigerator side and 1 in freezerHave to reschedule; set it up tomorrow amTo return and install lights.
Frank P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Customer stated humming noise coming from back of refrigerator Refrigerator and freezer cools and works makes iceFound condenser fan motor not working at allWill order partAlso test relay start switch is defective Will order part; ordrng 1 W11092533 (start-dev) and 1 W11123104 (motor-cond)
Raymond D.
RANGE WHIRLPOOL WEG750H0HZ0 Upon arrival left front burner not igniting. Found shorted igniter. Needs igniter. ; ordrng 1 W10669526 (igntr-surf)
Patrick C.
WASHER MAYTAG MVWX655DW2 Strike has broke. No signs of abuse. Needs new strike. Removed and replaced. Tested unit. All ops checked good
Erick S.
WASHER MAYTAG MVWB765FW3 Replace clutch and assembly. Re-tested unit and unit still has a little bit of a knocking noise. Informed customer that parts have been replaced in unit is operating as designed with no faults on control board. Unit passed all test. Job complete
Raymond D.
WASHER MAYTAG MVWX655DW1 Upon arrival unit not completing cycle. Found cold water valve not opening and control shorted. Needs control and water valve.; rqstng P&A on 1 W11116592 (cntrl-elec) and 1 W11127357 (housing)
Hector Z.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer was concerned of dishwasher not running. I set the unit in diagnostic and there was a F4E3 code (Motor not running. Replaced Pump & Motor (W11087376). Ran a complete diagnostic test. Tested ok
Raymond D.
REFRIGERATOR KITCHENAID KRFC302ESS00 Upon arrival cx states unit not cooling. Tested and found shorted compressor. ; ordrng 1 W10507884 (compressor)
Hector Z.
DRYER MAYTAG MGDX655DW1 Replaced the Lint Screen (W10920627). Tested ok.
Jaime G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Found a bad dispensing motor ordered parts; ordrng 1 W11185686 (ice-contnr) and 1 WP63052 (IMPELER) and 1 WPW10309868 (motor)
Leon M.
WASHER MAYTAG MHW5630HW0 Replaced all selected parts.After running diagnostic check unit working properly as designed
Lance V.
OVEN WHIRLPOOL WFE525S0HZ1 "Fixed-replaced harness wire, nuts and block terminal. Ran and tested unit, fully heating and now fully functional. All ops complete"
Andy H.
WASHER MAYTAG MVWB850YW1 Leaks at bezel. Replaced bezel and dispenser tested unit working properly. Per Service Pointer #: W10545059A
Andy H.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Not cooling, replaced fan kit and control tested unit working properly"
Michael M.
WASHER MAYTAG MVWC565FW0 Cx states unit is not agitating properlyTech found agitator wobbling in place removed agitator and screw was tight needs agitator W11161960Ran auto service test and agitation and spin cycle just spin freely has defective gearcase W11035751Gearcase oil has soaked the drive belt rendering it defective WPW10006384Office to resch cx when parts are available ; ordrng 1 W11035751 (GEARCASE) and 1 W11161960 (AGITATOR ) and 1 WPW10006384 (DRIVE BELT)
Michael M.
WASHER WHIRLPOOL MVWB765FW3 Cx states unit stopped washing and left the lid locked. Unplugged on arrivalF7E0-loss of powerF3E2-inlet water temp faultRan manual hot and cold and hot water valve just hums and has no flow ordering water valve W11172234Return 3-26-20 7-12 requested; ordrng 1 W11172234 (WATER VALVE)
James M.
OVEN WHIRLPOOL WOD93EC7AS01 Unit had no power to ui and no lights. Replaced fuse and blower. Unit now working as intended and customer approves function at this time
Raymond D.
WASHER MAYTAG MVWB835DW4 "Upon arrival cx states unit is not agitating or spinning and just faults out. Tested and found loose connection at motor. Secured and tested, 7nit functions as designed."
Raymond D.
WASHER MAYTAG MHW3505FW1 "Upon arrival unit leaking from front. Found hair on door seal causing leak. Instructed cx on proper use and care, cleaned and tested, unit functions as designed."
Raymond D.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Replaced compressor. Charged with 5.0 oz of r134a. Proper heat exchange unit is cooling.
Dane K.
OVEN WHIRLPOOL WOS51ES4ES01 "Upon arrival the unit was dead and would not heat. Found thermal fuse open. Jump thermal fuse and tested unit. Unit would not heat. Found thermal fuse open. Unit needs a new blower, fuse, and thermostat; ordrng 1 W11034459 (thrmst-fix)"
William L.
WASHER WHIRLPOOL WFW9150WW01 "81, 83, 11, 52, found unit over filling, drain hose to far down in drain pipe, reinstalled drain hose properly, replaced pressure switch, ran self diagnostics, unit operating as designed"
Danny G.
FREEZER JENN-AIR JBZFL18IGX00 Unable to removed brackets to install door panelsRemoved door brackets Now the client is able to install wood panels Broken panel on ice maker and broken hinge slider cover Need to order parts and rs call ; ordrng 1 W11233372 (hinge-door) and 1 W11234554 (icemaker)
Jaime G.
WASHER WHIRLPOOL WFW560CHW0 Installed the control board checked all functions washer ok
Jaime G.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Installed the new compressor left fridge working normal; used 1 W10913906 (COUPLER) from stock
Frank P.
REFRIGERATOR KITCHENAID KRFC704FPS01 Customer stated ice maker not making ice and temperature is going down a few degrees and when set preferred degree few minutes later it goes back downCalled tech line whirlpoolSpoke to ScottExplained situation about ice maker isn’t making iceHe said check blue wire at fill tube if broken need to orderAnd order thermistor ; ordrng 1 W11395558 (THERMISTOR ASSEMBLY) and 1 W11406716 (FILL TUBE KIT )
Jaime G.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Installed a diffuser and adjusted airflow controls WPW10151374 part. Picked from Coast appl
Jaime G.
DRYER WHIRLPOOL WGD5000DW3 Found a bad motor had it ordered; ordrng 1 279827 (motor!dryer)
John B.
REFRIGERATOR JENN-AIR JFC2089BEM01 Customers concerned of either too many cubes or the cubes are too small. Replaced the water fill valve for the icemaker. The icemaker tested good at this time. Secured the icemaker shut off valve into the icemaker properly. This is why it was not turning off at times.
Jaime G.
DISHWASHER KITCHENAID KDTE204DSS0 Found dishwashers tub corroded and leaking. Tub needs to be replaced; ordrng 1 WPW10681502 (tub-dishwr)
Michael M.
WASHER MAYTAG MVWC465HW2 "Cx states unit leaks during useTipped unit back and found nothing unusualRan auto service test and passed all cycles with no issues and did not leak at all.Ran manual hot and cold with cx present, manually filled tub entire full to recreate leak and unit did not leak at all. Drained entire tub and stand pipe did not back up or leak. Checked all hose connections and clamps and no leaks or evidence of leak found. All ops are normal and as designed. Advised cx to record event and call back if leak persist. Job complete"
Michael M.
WASHER WHIRLPOOL WFW560CHW0 "Removed and replaced console UI W11325580 and ACU W11322879Rebooted unit and ran service test 12 unit fills, tumbled drains and spins as designed cx is now happy job complete"
Michael M.
WASHER MAYTAG MVWC565FW0 Removed and replaced drive motor W11026785Picked up drive motor from office before workRan auto service test and now passes all cycles as designed with no noises. All ops are as designed job complete
Steven W.
WASHER MAYTAG MHW3505FW0 "Ran diagnostics. Had f6e3, f5e2, f5e4, f3e1 error codes. Ran quick test cycle. Fills, washes, drains,rinses, dispenses, and spins properly. Unit is exposed to weather. Drain hose too far into standpipe. Instructed customer.Needs UI, UI harness, latch, and pressure sensor. Customer declined repair at this time."
Francisco S.
DISHWASHER WHIRLPOOL KUDS30FXPA2 Cleared codes will run a few cycles and come back to check which codes re occur as unit was working ok during testing.6-16-21-210-19-1Sr#7727460215 kevin
Michael M.
REFRIGERATOR WHIRLPOOL WRS321SDHW04 water build up inside rc ,Found right side rc door gasket is not sealing allowing moisture lea. Took quick picUsed heat gun and remolded door seal rc door now seals as designed.spoke with son and described issue and showed cx door now sealing as designed job complete
Dane K.
WASHER MAYTAG MVWC565FW2 7727436051... tabitha The unit was outdoors with no sort of covering or walls or protection from the elements whatsoever. The unit was installed with the power extension cord and the drain line had additional length of hose added to it. Call trade partners at the file number listed at the beginning of this post.
Dane K.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Removed and replaced water valve and pump and motor and tested unit. Unit functions normal now
Danny G.
DISHWASHER WHIRLPOOL WDT730PAHZ "Unit is not draining Found loose connection at drain pump,Reinstall connector and power unit up and ran a self test cycle and unit completed with no leaks and no issues Unit is working properly"
Irvin F.
COOKTOP WHIRLPOOL WFE505W0HW0 Part number updated. ; used 1 3148951 (SWITCH) from stock
Jaime G.
WASHER WHIRLPOOL WTW8500DW3 Installed the new panel washer worked ok
Jaime G.
WASHER MAYTAG MVWC555DW0 Unable to contact customer
Rod H.
RANGE - ELECTRIC KITCHEN AID KSGB900ESS0 "Won’t heat sufficiently not quick enough.Confirmed Ordering temp probe, ignitor harness, ignition module and ignitor electrodes due past experience with this model.; 1 W10860916 (module-spk) and 1 W10860916 (module-spk) and 1 W10860916 (module-spk) and 1 W10861656 (regulator) and 1 W11198972 (harns-wire) and 1 WPW10324262 (igntr-oven)"
John B.
REFRIGERATOR AMANA SZDE25MPE Apparently this part was to be dropped off at the customers home. I delivered it to her by hand. She would not let me come in the house. Due to the virus going around.
John B.
REFRIGERATOR WHIRLPOOL WRT518SZFM "The refrigerator was off upon arrival. The customer felt it was necessary to shut it down. The refrigerator had a restricted filter dryer. Replaced filter dryer. Recharge the sealed system with Freon. The refrigerator tested good at this time. See office notes.; used 1 CD8404 (), and 1 W10143759 (DRIER (SERVICE)) from stock"
John B.
REFRIGERATOR JENN-AIR JBR2088HES "Replace the water valve assembly, also replace the water filter. The Ridgerider dispenser tested good.; used 1 67005154 (DUAL VALVE) from stock"
Andrew P.
M/W OTR WHIRLPOOL WOC54EC7AS01 Hinges are causing door to bing because springs are sprung. ; ordrng 1 W10874474 (hinge-door)
Francisco S.
DRYER WHIRLPOOL MGD9000YG2 Checked unit found idler pulley making squeaking noise,replaced dryer repair kit. Tested ops unit now working properly.
Jim S.
WASHER MAYTAG MVWB965HW0 "F0E2. Oversudsing faultWater valve will not work in diagnostic testing. Customer stated that the unit will leak within minutes in bedding and half way through the other cycles. Leak is an overspray from the water dispenser on the left front. Ordering a tub top, water valve, and fill cup. ; ordrng 1 W10512171 (ring-tub) and 1 W11188329 (valve) and 1 W11246700 (cntrl-elec) and 1 W11290644 (FILL CUP)"
Joe M.
WASHER WHIRLPOOL WTW4816FW2 Replaced gearcase and control tested unit and it is no longer making noise. Job complete.
Michael M.
DISHWASHER WHIRLPOOL WDF520PADM7 "Dish washer was installed but water was turned off due to a plumbing issue. Resupplied water and hooked up unit. Unit is now filling, rinses heats and drains as designed. Advised cx to use rinse aid as unit is brand new. Job complete"
Juan G.
DRYER MAYTAG MGDB765FW0 "Venting issues. Home’s vent system is clogged, hardly any air coming out at exterior outlet. Flap on exterior vent outlet does not open easily, it has a lot of resistance even when opening by hand.Instructed customer to have home’s vent cleaned professionally, and to repair exterior vent flap.Checked unit’s ops, unit is blowing, and heating properly."
Joe M.
DRYER WHIRLPOOL WGD4950HW0 Replaced gas burner and unit began to test fine. Job complete.
Darren A.
DRYER WHIRLPOOL MGDB765FW0 "Removed obstruction from blower wheel, checked out okay."
Steven W.
DRYER - GAS WHIRLPOOL WGD4950HW0 "Tested dryer. Flame cuts out in 10 seconds. Found venting smashed, restricted. Dryer is heating properly with vent disconnected. Instructed customer to call duct cleaning service or HVAC contractor. Complete."
Rich S.
WASHER WHIRLPOOL WTW6400SW3 Found F51 code noted. Tightened loose rotor applied lock tight. Operating as designed.
Patrick C.
DRYER MAYTAG MGDC465HW0 Noise while in use. Ticking noise. The drum seal popped off of the drum. Reinstalled and secured. Tested unit all ops checked good
Juan G.
REFRIGERATOR MAYTAG MFX2570AEM3 "Unit connected to a GFCI outlet, it keeps tripping it. Ran diagnostics, found out when activating defrost cycle, that’s exactly when the fault keeps happening. Connected to a regular electrical outlet, unit works fine when connected to it.Per tech line, it is not recommended to connect refrigerator to a GFCI outlet."
Lance V.
WASHER AMANA NTW4516FW3 "Fixed-replaced faulted transmission /gear case that was leaking oil heavily.. installed new gearcase, ran calibration and passed, auto test passed, NO leaks. Unit is now fully operational and working as designed"
Joe M.
RANGE AMANA AGR5330BAS3 Units front left burner is not igniting. On inspection found units igniter is not igniting because it is not properly connected to harness. After correctly installing igniter onto harness unit began to function as designed. Job complete.
John B.
WASHER AMANA NTW4516FW3 The washer would not start. Unplug the washer for about two minutes. Reset the beam control. The washer tested good. Suspect that there may be a power issue in the home. The washer tested good.
Jaime G.
DRYER AMANA NGD4655EW2 "Installed the new drum motor, and kit drum kit; used 1 4392065 (DRYER REPAIR KIT) from stock"
Kenneth M.
REFRIGERATOR AMANA ART318FFDB06 Could not install evap. Was loc ringed. Found leak in aluminum suction line. No locring kit to repair. Need to send to office for further options.
Timothy J.
DISHWASHER JENN-AIR JDTSS244GP0 Installed part. Unit checks ok.
Randy C.
MICROWAVE JENN-AIR JMW3430DS03 Replaced control and panel. Cannot get flush back into cavity,all ops normal. Referred to installers. Job complete unit working as designed.
Francisco S.
DISHWASHER JENN-AIR JDB1100AWS Not confirmed.
Cruz B.
OVEN JENN-AIR JJW2730DS00 "Need more work - wrong console, no clean cycle option on console, cx can not clean oven, cx can use lower oven due to feature issues on Console. ; ordrng 1 W11236888 (console)"
Erick S.
DISHWASHER KITCHEN AID KDTE334GPS Install new parts on unit. Re-tested it and it passed all test with no failures. Job complete
Erick S.
OVEN KITCHEN AID KOSE500EBS00 Installed new board on unit. Re-tested it and set settings to proper settings. Unit passed all test with no failures. Job complete
Jonathan C.
OVEN KITCHENAID KEBS109BSS01 Installed fuse tested working to spec
Jim S.
COOKTOP JENN-AIR JDD8130ADS Cracked ignitor ; ordrng 1 74004053 (sub 7432p073-60)
Jonathan C.
ICEMAKER KITCHENAID KUIC15PHZS0 Installed condenser and evap and direr vacuumed and charged tested working to spec
Lance V.
COOK TOP JENN-AIR C236B01 "Tech line sr#7727451603Needs new infinite switch, left rear.-low still glowing bright red. Could not verify at time, tech line still requesting to replace switch again; ordrng 1 W11120791 (switch-inf)"
Jim S.
RANGE JENN-AIR JDRP430WP02 Customer has 3/4 inch gas line to the unit and the unit is only used gas at the cooktop. The gas line coming out of the regulator is kinked and may be restricting the gas flow. The orfice size are correct. Ignition system is erratic. Missing two chokes. ; ordrng 1 W10402605 (manifold) and 1 W10452066 (tubing-gas) and 1 W10810387 (cnvrsn-kit) and 1 WPW10475147 (module-spk)
Leon M.
DISHWASHER KITCHENAID KDTE334GPS0 Replaced all selected parts.After running diagnostic check unit working properly as designed
Isidore A.
DISHWASHER KITCHENAID KUDE50CXSS8 "Removed outer door panel, drain motor and old wash motor assembly. Installed new wash motor assembly, reinstalled drain motor and outer door panel. Test dishwasher for leaks and operation. Dishwasher working at this time"
Jonathan B.
REFRIGERATOR KITCHENAID KRFF507HPS00 Found defective icemaker. Tested unit and is working
Rod H.
RANGE - ELECTRIC KITCHEN AID KSGB900ESS0 Was rescheduled next day.
Hector Z.
MICROWAVE KITCHENAID KOCE507EBS02 Replaced: Inverter Board (W10217711) and Magnetron (W11346197). Tested ok.
James M.
REFRIGERATOR KITCHENAID KRFC704FPS01 Replaced ice container and tested. Unit now dispensing as intended.
Aaron B.
REFRIGERATOR KITCHENAID KRSF505ESS01 "Replaced the thermistors , fan asm tested ok at this time , unit operating normal at this time"
Isidore A.
OVEN KITCHENAID KOCE507ESS09 "Found oven wired in lower cabinet, open junction box to get wiring access. To allow oven to be pulled out for service.Removed oven from wall, rear oven panel and old blower . Installed new blower reinstall rear oven panel and oven into wall cabinet. Rewire oven in junction box and test oven operation at 350 degrees Fahrenheit. Oven working as designed and cooling to customer satisfaction. Work is complete"
Cruz B.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Cx wants all parts installed at once. Ordering door for unit, s-code door cx has already paid for service call and labor. ; ordrng 1 W10815700 (dor-fip bl)"
Cesar H.
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced fan with harness again
Raymond D.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Replaced adapter and defrosted drain tube. Snakes with water tube, tested unit. Unit functions as designed."
James M.
REFRIGERATOR KITCHENAID KRFC604FSS02 Replaced icemaker and valve. Unit needs new filter to improve water flow. Unit working as intended.
Leon M.
REFRIGERATOR KITCHENAID KBSD608ESS01 Cx concern that unit is not working properly After running diagnostic check find that unit has body damage on the top and back side of unit.Cx states that they ordered online from US Applianceand delivered by FedexCalled Whirlpool Tech Line Support Spoke to CurtExplained the situation S.R. # 7727447630; ordrng 2 2215910 (grommet)s and 1 2256466 (cover-unit) and 10 486194 (screw)s and 1 W10545068 (cover-unit) and 1 W10694109 (cover-unit)
Steven W.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Replaced L and R FC brackets, slides, and light switch. Pop riveted brackets to slides.Door is closing properly at this time. Unit is cooling properly at this time. Complete."
Aaron B.
REFRIGERATOR KITCHENAID KRSC503ESS01 Unit fresh food evaporators is frozen over unit set to 37°F which is the recommended setting for the fresh food section in the freezer is 0°F which is also set unit has failed to do off cycle defrost order parts to correct the issue; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 1 W11172798 (cntrl-elec) and 1 W11340158 (U I BOARD )
Timothy J.
OVEN KITCHENAID KOCE500ESS09 Noted the new rack was not the same configuration as the old rack. The back portion of the rack does not let it be manipulated as needed for installation.; rqstng P&A on 1 W10554531 (rack-oven)
Erick S.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Installed new parts on unit. Retested and it still failed. Remove deli drawer. Checke the harness. W11170612 harness. Found open harness and I’ll need to be replaced for tech line, File#7727446135; ordrng 1 W11170612 (harns-wire)"
Frank P.
REFRIGERATOR KITCHENAID KSSC42FTS02 Customer stated huge power outage Blew out boards Refrigerator off no powerRead last notesPerformed diagnostics Installed inverter boxControl board isn’t the correct boardWill order correct boards; ordrng 1 W10121049 (electronic control) and 1 WP2259350 (cntrl-elec)
Steven W.
REFRIGERATOR KITCHENAID KRFC704FSS02 "Ran diagnostics. Ice maker has E2 error.. FC is 41f, RC is 45f. Not cooling properly. SEND SEALED SYSTEM TECH ONLY. 5 count job. Allow extra time.; ordrng 1 W11099748 (EVAPORATOR- FC) and 1 W11115534 (ICE MAKER ) and 1 W11291123 (EVAPORATOR- RC) and 1 W11393142 (COMPRESSOR )"
Rod H.
REFIRGERATOR KITCHENAID KRFC704FPS00 Consumer not experiencing any cooling after repair said that leaked water onto floor.Found compressor dead fans running but no op from compressor.Product is not hooked up to water supply. Had been experiencing frosted suction lines behind product and leaking and wfcc tech line rep said to replace compressor.; schdld next appmnt for 3/25 WED !
John B.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Replace the evaporator cooling assembly inside the refrigerator section.. Note, the refrigerator was not recognizing the temperature properly. The refrigerator tested good."
Raymond D.
OVEN KITCHENAID KODE500ESS04 "Tried uninstalling fan blade and nut sized to shaft, cannot remove by normal means, will need to find a way to remove fan blade without damaging liner. "
Leon M.
KITCHEN KITCHENAID KUDC10FXSS5 Cx states that unit is not working properly.After running diagnostic check find that unit is working properly as designed Explained Cx how to use the unit properly .
Raymond D.
REFRIGERATOR KITCHENAID KBSD602ESS01 Upon arrival cx does not have POP. Unit will need LED modules but cx must provide POp. Need to verify before returning to home.; ordrng 6 W10843339 (module)s
Erick S.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Found unit left side fresh food evaporator freezing over causing unit to make a loud noise when frost builds up surrounding fan. Customer stated it has been replaced 2x going on a 3rd time. Re ordering part ; ordrng 1 W11033168 (harns-wire)"
Jaime G.
M/W OTR KITCHENAID KHMS2040BSS1 "SR#7727447354 TJ Unable to verify or duplicate issue. Contacted Techline, document intermittent issue.Per techline referred customer to customer relations.no internal damage noted to the microwave."
John B.
REFRIGERATOR KITCHENAID KRFF707ESS01 The customer is telling me that the refrigerator shuts off at times. And stopped cooling. Replace the main control. Also replaced the inverter for the compressor. The bottom drawer would not stay in. Replaced both left and right slide for the bottom drawer. The refrigerator tested good.
Andy H.
REFRIGERATOR KITCHENAID KSF26C7XYY04 "Not cooling, replaced compressor and evaporator tested unit working properly"
Alejandro C.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Found the unit not cooling,compressor broken, need order (compressor w10779331, valve w11159142 and dryer wpw10143759; ordrng 1 W10779331 (compressor) and 1 W11159142 (valve) and 1 WPW10143759 (dryer)"
Randy C.
COOKTOP KITCHENAID KCGS956ESS02 Found. holder leaking gas and simmer would not burn correctly ordering holder; ordrng 1 W10631209 (support) and 1 W11173537 (holder-orf)
Jaime G.
REFRIGERATOR KITCHENAID KRFF707ESS01 Found fridge low in refrigerant. Fridges evaporator was ordered.
Darren A.
M/W OTR KITCHENAID KMHS120ESS3 Ordered motor and control.; ordrng 1 W10642989 (motor-turn) and 1 W10881539 (cntrl-elec)
Juan G.
DRYER MAYTAG MGDX655DW2 "Ran a cycle, unit heated properly. Unit is cycling fine. Customer is having problems with the washer, possible clothes are coming out wetter than normal. Vent hose behind unit has loop before connecting to wall. Instructed customer to purchase a couple of venting elbows to eliminate loop."
Jonathan C.
DRYER MAYTAG MEDB835DC4 Found f6e2 code replaced overlay tested working to spec
Andy H.
REFRIGERATOR KITCHENAID KRFC302ESS02 Needs cam ; ordrng 1 W11024160 (trim-brkr)
Michael M.
WASHER MAYTAG MVWC565FW0 Cx states it shakes and smells like burnt rubberFound large blanket and bed sheet in drum on arrivalTech does not smell and burning smellDrum spins freely by handTipped unit back and see belt is tight and in good conditionF0E5 off balRan unit through auto service test and passed all cycles with no issues. Found cx is using two kinds of soaps when washing clothing. Advised to only use HE approved soapCx states something is wrongDocumenting with techlineSR#7727448548
Enrique R.
WASHER MAYTAG MVWC565FW0 "Inspected Maytag washer . Customer concerns , not spinning and makes grinding noise . Found faulty gearcase . ; ordrng 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase)"
Timothy J.
WASHER MAYTAG MVWB835DW4 "Checked for faults and ran a service test.3-2(inlet water temperature fault) 8-1(long fill)7-0(loss of power). Unit needs a new water valve. Installed valve and tested . Informed customer that they need to use cold water washes and cold selections if they try something else. Informed them they should put some sort of filter inline to the valves to prevent clogging. Unit is outside, uncovered ,and only connected to cold water to both valves from a hose."
Steven W.
WASHER MAYTAG MVWX655DW1 "Ran diagnostics. Had f0e2 error code. Cleared error code. Ran auto test cycle, calibration. Fills, agitates, drains, rinses, and spins in auto test cycle.Won’t fill after sensing in wash but will work in rinse & spin. Worn basket hub. .; ordrng 1 W10528947 (HUB) and 1 W11116592 (CONTROL)"
James M.
LAUNDRY MAYTAG MVWB835DW4 Unit had bearing in bear case going out. Making loud noise during spin. Ordering new gear case. Will return when parts arrive. ; ordrng 1 W10811956 (GEAR CASE)
Kenneth M.
DRYER MAYTAG MGD5630HW1 Tested unit and found time counting down super fast. Tested times dryer and timer was counting down at normal speed. Tested moisture sensor and found to be working as designed. Instructed customer on proper load size.
Kenneth M.
WASHER MAYTAG MHW5630HW0 Installed hot and cold water valve. Tested unit. Unit is now working properly. Customer approves.
Michael M.
WASHER MAYTAG MVWC565FW0 "Cx states her unit is moving around during spin cycleF0E5- off balF0E2-over sudsDrum spins freelyCx has slick tile floorRan unit through auto service test and unit filled, agitated, drained and spin as designed. Tech finds remaining water still under agitator. Ran manual drain and unit drained out remaining water from tubLearned unit back and removed drain hose from bottom of wash tub and found red fabrics sticking down from wash tub port, used pliers but unable to remove obstruction. Attempted to remove agitator for 20 minutes and was unable to remove part ordering new agitator W11161960Will have to break old one on return visit to remove inner wash tub to remove obstruction.Ordering gearcase as well due to high likelihood over soap use has seized gearcase shaft to agitator and may become damaged when tech breakers agitator out with hammer. Gearcase W11035751Will need additional autho for parts; ordrng 1 W11035751 (GEARCASE) and 1 W11161960 (AGITATOR)"
Raymond D.
WASHER MAYTAG MVWB765FW4 "Replaced housing and tested, unit functions as designed."
Hector Z.
DISHWASHER MAYTAG MDB4949SHZ1 "Customer is concerned of Clip Control broken. I checked the unit and removed front panel and found Electronic Control out of position due to broken Control Clip, ordered Control Clip (W11256107) and rescheduled.; ordrng 1 W11256107 (clip)"
Cruz B.
DRYER MAYTAG MEDB835DW4 "Needs more work- need to order these parts, blower wheel is stripped at shaft, blower wheel is spinning freely, blower wheel not coming out, cx can still use unit. ; ordrng 1 W10578053 (base) and 1 W11246350 (housing)"
Enrique R.
WASHER MAYTAG MVWC416FW0 "On previous visit I replaced drive belt and cam assembly . Customer stated , washer still squeeks during spin cycle . Need gearcase and drive hub kit . ; ordrng 1 W10528947 (drive hub kit) and 1 W11035747 (gearcase)"
Rod H.
DRYER MAYTAG MGDC465HW0 Squeals and make awful noiseConfirmed Found worn out support rollers........replaced dryer repair kit from truck stockAs designed op returned with normal sound levels.; used 1 4392065 (DRYER REPAIR KIT) from stock
Rod H.
DRYER MAYTAG MGDB765FW0 Makes noise like loose screw in drum Confirmed found drum rubbing on caved in cabinet shell on right side.Disassembled entire product to remedy issue.........made adjustments to cabinetRubbing stopped naw as designed with preexisting cabinet defect.
Aaron B.
DRYER MAYTAG MEDX655DW The unit timer is not advancing any more dead timer motor replace the timer tested operations unit is working as designed as of now
Jonathan B.
WASHER MAYTAG LAT2914AAL Replaced defective valve. Tested unit and is working properly
Cesar H.
WASHER MAYTAG MVWB750WQ1 Replaced failed components tested unit all checked good
Aaron B.
WASHER MAYTAG MVWX655DW1 Checked operations customers using way too much soap put in 5 towels checked operations From hey rinse cycle all the way to spin out no problems found the unit works as designed advise customer different cycles mean different water levels customer was getting a noise out of a little wash could’ve been out of balance no codes in the machine advise customer to use part one part one wash get away from using regular soap because he’s using way too much of it each time also found some soap that he had is not HP so can I use nonagency in this machine where it will mess it up also do a clean washer cycle with a fresh tablets monthly to clear out all the buildup that it will have unit is working as designed at this time
Darren A.
WASHER MAYTAG MHW4000BW1 "Replaced faulty water level switch, cleared code, cleared out air dome,cycle tested. Checks out okay."
Timothy J.
REFRIGERATOR MAYTAG MFW2055FRZ00 Installed parts. Unit checks ok.
Tom R.
WASHER MAYTAG MVWX655DW1 "Entered diagnostics, found error code F7E7. Cleared error code, ran diagnostic tests, Water Valves functional, Agitate functional, Drain good, Spin good, noise present during spin. Visual inspection of Cam and Belt show slipping, possibly clothes getting stuck in Washplate and making Splutch stick, wearing a pattern into the Splutch. Tech did not receive Washplate or Screw, will reorder. Order Washplate, Suspension, Belt, and Splutch./Washplate - (W10902814)Suspension - (W11130362)Belt - (W11239857)Splutch - (W10721967); ordrng 1 W10721967 (drive pulley) and 1 W10902814 (washplate) and 1 W11130362 (suspension) and 1 W11239857 (belt)"
James M.
WASHER MAYTAG MVWB765FW3 Found unit with water valve failure. Not allowing water into unit. Ordering new housing as part was returned y another tech before job was completed. ; ordrng 1 W11172234 (housing)
James M.
WASHER MAYTAG MVWX655DW1 Replaced drawer with new one. Unit now working as intended. Customer approves function at this time.
Dane K.
WASHER MAYTAG MHW6630HC0 Removed and replaced console and control board and tested unit. Unit functions normal now
Raymond D.
WASHER MAYTAG MVWC565FW1 Replaced belt and control. Tested unit. Unit functions as designed.
Hector Z.
DRYER MAYTAG MGDC465HW0 Customer was concerned of dryer not heating. I checked the unit and I found an open Hi-Limit Thermostat. Replaced Thermostat (W11050897). Tested ok.
Michael M.
WASHER MAYTAG MVWC565FW0 Installed hub W10528947 and cam W10721967Retested and same sound found bad drive motor pulley wiggling in housing needs drive motor W11026785Spoke with dispatch and scheduled return visit for 3/25/20 anytime.
John B.
WASHER MAYTAG MVWX655DW1 " washer not spinning the clothes dry. Replace the shift actuator, the washer tested good. No faults or error codes."
Andrew P.
WASHER MAYTAG MHW5630HC0 Customer stated that unit was leaking from the front. Found water residue and soap residue on front of bulkhead. Found unit that was leaning forward we are legs were down front legs are up. This was causing unit to push against door and to water to seep out the front also had hair on glass which was causing a break in seal. Left his front legs up so Unit was level and slightly tilted back. Locked legs. Advise customer to make sure the glass is clean from Hair and seal is clean from Hair as well. Tested unit and it does not leak
Frank P.
WASHER MAYTAG MVWB450WQ1 Part wasn’t in the bin upon arrival..Customer stated it washes then stops then washes again then stopsShe has to unplug it to start all overPerformed diagnostics No faults Defective boardWill order parts; ordrng 1 W10284166 (cntrl-elec)
Frank P.
WASHER MAYTAG MHW6630HW0 Customer stated when she starts washer it shows a code F3 E2Performed diagnostics New codes F3 E2 & F8 E3Will order water pressure switchAnd install both parts When it comes inCustomer will have her husband and son To take down dryerBefore I come back to install both parts; ordrng 1 W11314654 (PRESSURE SWITCH/HOSE)
Isidore A.
DRYER MAYTAG MGD8630HW1 "Dustin Sr#7727450747 . Found F3E2 moisture sensor strip fault not verified test, sensor test pass, customer instructed to not have light load on automatic cycles, as it may not touch sensor strips."
Frank P.
WASHER MAYTAG MVWB765FW3 Customer stated hears clicking noise during spin cyclePerformed diagnostics Found clutch defective Installed part Tested No clicking noiseJob completed
Darren A.
DISHWASHER MAYTAG MDB4949SHW1 "Not enough water, ordered valve and control.; ordrng 1 W11225084 (cntrl-elec) and 1 WPW10327249 (water intake valve)"
Jaime G.
DRYER MAYTAG MEDC215EW1 Installed the timer then dryer tested ok
Erick S.
DISHWASHER MAYTAG MDB8959SFZ4 Install new parts on unit. Re-tested it and unit is now draining properly With no errors at the time of service. Job complete
Erick S.
WASHER MAYTAG MVWB835DC4 Cycled unit and found unit with broken rotor teeth. Slider teeth also damaged and will need to be replaced. Recommending new clutch as well; ordrng 1 W10754448 (clutch) and 1 W10915701 (rotor)
Randy C.
DRYER ELECTRIC MAYTAG MVWX655DW1 not spinning.Found unit did not pass test. Unit filled drained but never spun or agitated. Multiple issues with this machine also the right panel comes out. Meaning that the tub bangs on the panel. Very obvious damage. Took pic. Found unit might have bad suspension. Also motor control and motor will be replaced for not spinning issue. Well also bring the capacitor and the actuator since they are not actuating at this time.;1 W10913953 (actuator) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11116592 (cntrl-elec) and 1 W11395618 (CAP)
Isidore A.
WASHER MAYTAG MHW5500FW0 "Tilt washer for drain pump access, removed old drain pump and installed new drain pump. Test washer operation ok no new codes found washer working at this time."
Joe M.
WASHER MAYTAG MVWB850WQ2 Unit is shaking violently due to snapped suspension rods. Unit also has a f51 error code indicating it has a faulty rps sensor. Replaced parts unit is now functioning as designed.
Raymond D.
DRYER MAYTAG MEDC400BW0 "Upon arrival cx had attempted repair and rear cover, high limit and operating thermostat removed. When assembled to test unit wires are missing, did not see any broken wires, need to locate a service manual to find out what is supposed to be where so we can properly diagnose unit. ."
William L.
DRYER MAYTAG MEDC215EW1 "How thermal cut off open replace thermal cutoff Assy. Ran dryer cycle tested ok, unit operating as designed.; used 1 279816 (THERMAL CUT OFF HI) from stock"
Jaime G.
WASHER MAYTAG MVWB765FW3 "Found train making a knocking noise, video taken by customer..... customer willing to wait for tech that works this area for original techs recall. Unit working and usable.; ordrng 1 W10754448 (clutch) and 1 W11393685 (TRANSMISSION)"
Juan G.
DISHWASHER MAYTAG MDB8959SFH4 "Broken rh upper rack track. Replaced both upper rack slide tracks. Checked ops, upper rack staying in place, and sliding in and out fine."
Enrique R.
DRYER MAYTAG MGDB765FC0 "Inspected Maytag dryer . Customer concerns , door not latching . Installed dryer door catch . Retested it . All functions tested normal . ; used 1 279570 (CATCH DOOR DRYER) from stock"
Andy H.
WASHER MAYTAG MVWB865GW0 Needs display ; ordrng 1 W11135391 (console)
William L.
WASHER MAYTAG MVWB865GC0 "F0E3, F0E4, F3E2, F8E1, tested water valve in self diagnostics, Found no water flow through water valves order water valve for unit.; ordrng 1 W11172234 (housing)"
Enrique R.
WASHER MAYTAG MVWB865GW "Inspected Maytag washer . Customer concerns , broken dispenser drawer . ; ordrng 1 W10919352 (drawer)"
Enrique R.
REFRIGERATOR WHIRLPOOL WRF535SWHB02 "Inspected whirlpool refrigerator . Customer concerns , snow building up around freezer door gasket . Found door not closing on left side , drawer was not installed correctly , therefore gasket not sealing . Installed drawer , adjusted rails and leveled refrigerator levelers . All functions tested normal at time of service . No leaks ."
Timothy J.
WASHER ROPER RTW4516FW2 Cord is damaged.; 1 W10850133 (cord-power)
Juan G.
WASHER WHIRLPOOL WGT4027HW0 "Customer concern unit is not advancing past rinse portion of cycle. No error codes found. Ran diagnostics, calibrated unit, everything checks fine. Person at home is filling in for customer, he does not know exactly what the reported problem is.Suspect lid is not being closed when washing. Instructed customer to make sure lid remains closed during the entire wash cycle."
Juan G.
DRYER WHIRLPOOL WGD96HEAU0 "Replaced gas valve coils and igniter. Checked ops, unit is working fine.Excessive lint accumulated inside, performed cleaning maintenance to the interior. Cleaned all the lint and pet hair throughout machine."
Cesar H.
WASHER WHIRLPOOL WFW6620HC0 Leaking from breather per service pointer W11419643 ordering deflector ; ordrng 1 W11036940 (DEFLECTOR)
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed control boards and harness tested working to spec
Steven W.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Ran diagnostics. Found RC door too low, freezing food in RC. Needs door spacer washers, RC thermistor and control box. ; ordrng 1 12002355 (THERMISTOR ) and 1 W10316760 (THERMISTOR ) and 1 W11371382 (CONTROL BOX) and 2 WP487576 (WASHER)s and 2 WP489467 (WASHER)s"
Michael M.
WASHER WHIRLPOOL WTW5000DW3 States unit is leaking and doesn’t wash properlyNo faults stored in control ran auto service test and unit passed all cycles as designed. Inquired about soap useage and loading procedure.Took quick pic of improper soap use. Also found cx to be not separating their laundry causing off ball issue and cx states cloths come out wet.No functional failures to report all ops are as designed with no leaking from unit job complete
Steven W.
WASHER WHIRLPOOL WTW5000DW1 "Ran diagnostics. Had f7e1, fe2 error codes. Found gear case leaking oil onto belt, shifter, worn basket hub. Pump mounting studs broke off tub. Wash plate stuck on shaft. ; 1 W10528947 (HUB) and 1 W10721967 (CAM KIT) and 1 W10752187 (SCREW) and 1 W10752283 (WASH PLATE) and 1 W10913953 (ACTUATOR) and 1 W11035751 (GEAR CASE) and 1 W11219115 (TUB- OUTER) and 2 WPW10004910 (SCREW)s and 1 WPW10006384 (BELT)"
Juan G.
WASHER WHIRLPOOL WTW5000DW2 Unit noisy while agitating. Washplate and drive hub need to be replaced. Washplate is stuck. Possible unit will also need gearcase job.; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W10913953 (actuator) and 1 W11035751 (gearcase)
James M.
M/W OTR WHIRLPOOL WMH53521HB-4 Changed out parts and tested unit. Unit now working as intended and customer approves function at this time.
Juan G.
WASHER WHIRLPOOL WTW7500GW2 Water valves are not working 100 percent. Water valves assy. needs to be replaced.; ordrng 1 W11130239 (housing)
Michael M.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Removed and replaced left side door LW11038917Request 2X labor for door replacementRebooted u it and now have water flow from dispenserAdvised cx wait 24 hours for operating temps and ice production job complete
Michael M.
WASHER WHIRLPOOL WTW8040DW0 Installed new wash plate W10775188Wash plate is now tight ran unit through auto service test and passed all cycles as designed.Gear case was not needed. All ops are normal job complete
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Installed ICEMAKER after testing found wires broken on door needs door; ordrng 1 LW11038917 (dor-fip)
Michael M.
WASHER WHIRLPOOL WFW72HEDW0 Cx states u it will stop and take up to an hour to unlock the washer door. Unit was mid wash cycle on arrivalTech requested cx show tech how much liquid soap she uses and cx poured an entire cup of detergent. Advised cx to use #1-#2 on soap as she is using way too much soap.Cx is also washing bath room mats which will clog the drain pump with rubber pellets breaking free during wash cycleF3E1- water level system errorF8E3-overflow condition F5E2-door lock errorFound bellow is filled with hair and debris and has not been maintained by cx at all. Cleared faults and ran auto service testDoor locks as designed. Fills and tumbles as designed.No hot water line is hooked up to the unit took quick pic Took quick pic of improper drain hose.
Joe M.
DISHWASHER WHIRLPOOL KDTE334GPSO Sr 7727445481 customer was worried unit was not drying. Contacted techline and techline informed me that this is normal. Instructed customer on correct loading and washing instructions. Job complete.
Joe M.
WASHER WHIRLPOOL WFW72HEDW Unity needed a pressure switch Wpw10448876 due to a overfill error code. Replaced part. Job complete.
Tom R.
WASHER WHIRLPOOL WTW5000DW3 "Installed Control Board and Actuator, ran diagnostic tests, check okay. Ran Recalibration Cycle, check okay. No damage to unit or home from tech, job complete."
Tom R.
FREEZER WHIRLPOOL WRX735SDBM00 "Installed Gasket, IM, and Evap Motor, ran diagnostics, check okay. No damage to unit or home from tech, job complete."
Randy C.
DRYER WHIRLPOOL WHD5090GW0 Found all ops normal. Unit working as designed. 113 max temp on dry pump. unit working as designed. Called techline and documented. Updated sr SR#7727266600 Robert.