Local Reviews
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Patrick C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Removed and replaced ice container. Tested unit. All ops checked good
Michael M.
WASHER WHIRLPOOL WFW97HEDBD0 Dispenser housing was not in techs part load out. Office to reschedule call when parts are available .
Tom R.
REFRIGERATOR JENN-AIR JB36NXFXLE00 "Visual inspections shows over production of ice, Bail Arm not in keyed position, removed from IM. Attempted to reinstall Bail Arm, functional but loose, replace IM. Tech did not receive PreID parts, will reorder IM./IM - (W10913630); ordrng 1 W10913630 (icemaker)"
Randy C.
DISHWASHER WHIRLPOOL WDF760SADB1 Removed and replaced parts tested no leaks. Working as designed.
Randy C.
DISHWASHER KITCHENAID KDFE104DBL2 Replaced motor and pump. Tested now ok no leaks. Ran diagnostics passed cx approves job complete.
Juan G.
WASHER MAYTAG MVWC555DW0 "Noisy gearcase, loose suspension rods, washplate was loose, tightened, but grooves are stripped. Gearcase and related parts need to be replaced. Unit cabinet shows a lot of rust. Unit is in a front porch, no front wall. ; ordrng 1 W10752187 (screw) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11130362 (suspension) and 1 WPW10006384 (drive belt)"
Tyler F.
DISHWASHER MAYTAG MDB8989SHZ0 Customer stated that the unit is not draining. Found blocked drain hose. Customer has rubber extension hose advised to get factory extension hose to fix drain issue.
Randy C.
WASHER WHIRLPOOL MAV7557EWW Drive motor out burning smell coming from motor. Cx declined. Job complete.
Cruz B.
WASHER WHIRLPOOL WTW5000DW1 "Needs more work- cx claims unit will get stuck on wash cycle will not advance, check unit for codes and found f7e1 long drain, ordering parts for unit. ; ordrng 1 W10876600 (drain pump) and 1 W11116590 (cntrl-elec)"
Rod H.
REFRIGERATOR WHIRLPOOL WRT318FZDB01 Concerned of freezing in refrigerator section. Did not find on this visit that a part was required consumer storing products in such a way that air flow is inhibited. Due to the current disposition of the nation abnormal storage habits will be more frequent as a result pproducts may be used outside of their as designed parameters.
William L.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Found freezer door inner liner warped causing freezer to ice up and build frost, ordered freezer door for unit.; ordrng 1 W11104481 (dor-fip)"
Tyler F.
WASHER WHIRLPOOL WFW72HEDW0 Customer stated that the unit is not draining. Found debris in the drain pump causing long drain time. Cleared and tested all works good at this time.
Francisco S.
REFRIGERATOR KITCHENAID KRFF707ESS01 Checked unit found frost build up on ffc. Asked cx to defrost unit and will return Saturday to complete asked cx to shut unit off today.; schdld next appmnt for 4/11 SAT !
Chase F.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "When going to install new light into FC, found broken wire inside of cabinet.Called into WPL tech line and spoke to Steve. Did on video to show problem. This is deemed unrepairable by WPL. Getting submitted for exchange. Job complete. SR#7727562217"
Tyler F.
DRYER MAYTAG MGDC215EW2 Customer stated that the unit will not start. Found broken door switch. Fixed and tested and found drum fill not turn. Found motor pulley broke. Removed and replaced pulley tested all works good at this time.
Cruz B.
FREEZER WHIRLPOOL WRF767SDHZ00 "Need more work - need a sealed system tech for repair- cx claims unit is barely freezing items, found freezer temp to be @ 33° look at pics, test 06 passed (bi-metal thermostat) found freezer light module to be out, could be a leak in the system, cx has ice maker turned off in the freezer compartment, will need to order parts for tech LV, send parts to LV Monday ; ordrng 1 876765 (mtg kit) and 1 W11205083 (module) and 1 W11224256 (cntrl-elec) and 1 WPW10466675 (compressor)"
Rod H.
WASHER WHIRLPOOL WTW5000DW2 Stuck on rinse ,Gearcase has excessive noise....requires overhaul consumer returning unit.
Tyler F.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Customer stated that refrigerator and freezer are not cooling. Found freezer evaporator frozen over blocking the fan motor. Customer to defrost unit for 24 hours set defrost cycle to every eight hours on control tested all works good at this time.
Patrick C.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Still having issues. Loading isn’t the problem. Changed ui and rose temp. Tested unit. Center heater isn’t working. Needs new one ; ordrng 1 12722815B (rail-mulln)
Juan G.
DISHWASHER KITCHENAID KDTE334GPS0 "F8e4 drain motor error. Drain pump not working. Replaced drain pump. Checked ops, unit is working fine.Advised customer in the future to clean area around appliance when scheduling service. "
Juan G.
REFRIGERATOR WHIRLPOOL KSSC42QMS01 "Rattling noise from underneath unit. Found incoming water line tube shaking, hitting the wall creating the noise. Incoming water pressure issue. Per customer’s request, turned water off to unit.Instructed customer to replace water filter first, if that doesn’t make a difference, to have a plumber correct pressure."
Juan G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Stuck water filter, customer unable to remove. Filter not coming off easily, turned water valve off, released system pressure. Removed filter, reinstalled it properly, dispensed water to build up water pressure. Water filter is now coming off normally as it should."
Leon M.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Replaced all selected parts.After running diagnostic check unit working properly as designed
Raymond D.
WASHER WHIRLPOOL WFW92HEFW0 "Upon arrival cx states unit leaking. Found film of dirt on door sealing surface causing leak. Removed and tested, unit functions as designed."
Antonio D.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Lights are not working. Ordered light modules.; ordrng 3 W10843353 (module)s and 1 W10843846 (module)
Erick S.
RANGE JENN-AIR JGCP548HL Upon arrival found unit not properly installed correctly. Visible gaps on both sides. The right side is leaning down due to panel not sit on counter properly compared to the left side. Urges installed unit . Informed customer to have them come back out and have unit reinstalled properly. Call trade partners and documented findings. Do not send us back out job completeBack side file# 7727751246
Tom R.
WASHER MAYTAG MHW7000AW2 "Model - MHW7000AW2Serial - C41950214/Entered diagnostics, found error codes F3E2, F0E1. Entered diagnostic tests, Door Lock good, Water Valves intermittent with certain valves, Rotation good, Drain good, replace Water Valves./Water Valves - (WPW10435242); ordrng 1 WPW10435242 (valve)"
Jim S.
DRYER ROPER RGD4516FW0 Replaced gas coils.
Randy C.
REFRIGERATOR KITCHEN AID kfis27cxms5 replaced ice maker. job complete.
Jim S.
DRYER AMANA NGD4655EW2 Replaced open thermal fuse. Unit tested ok; used 1 WP3392519 (THERMAL FUSE) from stock
William L.
MICROWAVE WHIRLPOOL WOC54EC0AS02 "Found burnt wave guard cover on unit, , cx declined at this time. Gave cx part info."
Cesar H.
WASHER MAYTAG MVWX655DW2 Slow drain found restricted pump. Cleared restriction all tested good
Rod H.
REFIRGERATOR KITCHENAID KRFC704FPS00 "Called wfcc tech line spoke with sterling at wfcc techline said that could be a pressure problem related to trapped refrigerant that cannot be sent through syste...........” evacuated and pumped into vacuum at 30hg to find after 15 minutes of holding vacuum gauge started to rise, indicating a leak. Went into evaporators to investigate possible lks in those and found none. Also found no leaks in any joints or tubing under product component area. Installed compressor and valve due to recommendation from wfcc claims lead.Further found foamed in place moles connector to compressor to be supplying intermittent voltage to compressor. We have suspected that a short in cabinet wiring. None repairable.Contacted sterling at wfcc techline found #7727559306. Bruce condemned product..........unrepairable"
Darren A.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "File 7727549361. Wires broken at lower freezer door hinge, ordered door.; ordrng 1 LW10744163 (dor-fip)"
Dane K.
WASHER WHIRLPOOL WTW4950HW1 Upon arrival the unit would not wash. Found unit with shifter fault code. Removed and replaced shifter and tested unit. Unit was still not operate and would give a shifter fault. Unit needs new control; ordrng 1 W11256105 (cntrl-elec)
Leon M.
DRYER WHIRLPOOL WGD9400SU0 Cx states that unit is not working properly.After running diagnostic check find that door is not closing properly.Replaced door catch.Unit working properly as designed.
Antonio D.
WASHER WHIRLPOOL WTW7120HW0 Removed bottom shipping packaging and tested unit. Leveled unit and tested. Working ok.
Dane K.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Fresh food compartment was not cooling due to ice build it in freezer. Unit not going into defrost and drain tube all clogged up. Please ensure that customer has unit defrosted; ordrng 1 W11190084 (tube-drain) and 1 WPW10464673 (motor-evap)
Michael M.
RANGE WHIRLPOOL WFG525S0JZ0 Installed left door trim W10761018 and right door trim W10761014Reinstalled door onto unit took quick pic. Door now opens and closes as designed. Cx approves job complete
Michael M.
WASHER MAYTAG MVWB955FW0 Installed new water valve W11188329 and retested unit. Ran manual hot and cold and valve just hums.Replaced main control W10912345Rebooted unit and retested valves and they just hum. Verified water pressure to unit. Tested outlet and found 89 volts AC took quick picinstructed cx to call electrician to correct power issue Unit ops as designed issues is working environment job complete
Erick S.
WASHER WHIRLPOOL WTW4855HW1 Cycled unit and found unit with a left rear suspension completely off and broken. Cannot cycled unit with water. Will need to replace suspension. Also recommending replace pump and ordering new hub. Ring is cracked and also will need to be replaced; ordrng 1 W10528947 (drive hub kit) and 1 W11043544 (ring-tub) and 1 W11217817 (suspension)
Michael M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Tech removed poly water line but was unable to install new water line into door WPW10386778 . Tech had to remove freezer door completely to install poly line into door and then fish harness and poly lines through lower door hinge.Retested water dispenser and now flows properly through door as designed. Cx approves function job complete
Erick S.
OVEN KITCHEN AID KODE500ESS Units top fan seems to be over vibrating causing noise . Will need new top fan motor assembly.; ordrng 1 W11245567 (blower)
Michael M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Apartment unit ACx states unit is cooling in freezer but not rc sideFind ice build up around damper. Removed cover to damper and found solid block of ice along with roach infestation. Took quick pic Unit is unrepairable due to roach infestation into liner and main control board. Advised cx to replace unit at this point Job complete
Isidore A.
DRYER MAYTAG MGD8200FC0 "Removed top and rear panels , old water valve. Installed new water valve, test for leaks and operation. Dryer working as designed at this time."
Darren A.
DISHWASHER WHIRLPOOL WDF590SAJM0 "No error codes present, ran through diagnostics, heating circuit energized in test, unit appears to be fully functional at this time."
Dane K.
DRYER MAYTAG MEDC215EW1 Upon arrival the unit would not start. Found thermal fuse open. Removed and replaced thermal fuse and tested unit. Unit functions normal now
William L.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Found the fridge freezing items , turn thermostat down as low as possible , checked air movement, ordered thermostat for unit; ordrng 1 WPW10511937 (thermostat)"
Dane K.
RANGE AMANA AGR4230BAB Upon arrival the unit would not fake. Found a bacon Nader glowing but was not enough amps tonight the gas. Removed and replaced igniter and tested unit. Unit functions normal now
Dane K.
WASHER MAYTAG MVWB835DW5 Upon arrival customer complaint was the unit would not fill with enough water to wash the clothes. Show the customer how to properly use the unit in order to get the unit to fill with as much water as she would like. Instructed customer on proper use in care of unit. Unit functions normal now
John B.
REFRIGERATOR JENN-AIR JFFCC72EHL01 The icemaker seem to stop working. The freezer temperature tested good. Air is going through the air chute in the door. Ordering a new icemaker.; ordrng 1 W11262316 (icemaker)
Erick S.
RANGE WHIRLPOOL WFG505M0BS3 Installed new parts on unit. Re-tested it and it passed all test with no failures. Job complete
Erick S.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Install new parts on unit. Re-tested and passed all test at the time of service. Job complete
Chase F.
WASHER MAYTAG MVWC565FW1 warranty has been voided in prior ticket SR#7727522121
Chase F.
DRYER MAYTAG MGDB765FW0 unit completely infested at wiring harness. Documented with whirlpool. This voids any warranties. Job complete.SR# 7727549722
Chase F.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Confirmed water tube to fill up, defrosted fill tube and all ops are now testing normal. Job complete."
Lance V.
DRYER AMAxNA NED4655EW1 "Tech line sr#7727498904 Electrical still unsatisfactory, L1-L2 still 0vac. L1-L2- mis-wired in home electrical, smelling electrical burning. Highly advised customer to contact electrician immediately"
Jonathan C.
DRYER MAYTAG MEDC465HW0 Found roller bad replaced tested working to spec
Hector Z.
DRYER MAYTAG MGDB765FC0 Customer is concerned of dryer not running. I checked the unit and I found a broken Door Switch. Ordered Door Switch (WP3406107) and rescheduled.; ordrng 1 WP3406107 (switch-dor)
Enrique R.
WASHER WHIRLPOOL WTW4816FW2 "Inspected whirlpool washer . Customer concerns , agitator broke off . Installed agitator assembly . Retested it . All functions tested normal . No leaks ."
Enrique R.
WASHER WHIRLPOOL WTW4816FW2 "Inspected whirlpool washer . Customer concerns , unit making very loud grinding noise . Found , cam assembly bolt backed down , therefore not agitating . Installed bolt . Retested it . All functions tested normal . No leaks ."
Francisco S.
WASHER WHIRLPOOL LAT9800AAW Checked unit found leak at fill hose injector and nozzle. Will provide estimate for cx to let us know if he’d like to move forward.; ordrng 1 8212656RP (hose-fill) and 1 WP213015 (nozzle) and 1 WP216201 (valve-inlt) and 2 WP596669 (clamp)s
John B.
RANGE WHIRLPOOL The bake igniter was hanging down and away from the burner. Realign the bake igniter properly. The oven tested good. The igniter had 3.5 A going to it. Cleaned the right rear burner of debris so it will spark and ignite right away. The oven and burners test good.
Juan G.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Fresh food compartment evaporator area iced over. Noisy fan, de iced f.f. Evaporator area, replaced evaporator thermistor. Ran diagnostics, unit is working fine."
Juan G.
WASHER MAYTAG MVWC465HW2 "Unit not leveled properly. Floor underneath uneven. Pulled unit forward, made sure all feet were making contact with floor. Showed customer how unit did not rock at all that way. Instructed customer to properly level the unit in the space where the floor is uneven. Unit is working fine."
Lance V.
RANGE WHIRLPOOL WFG505M0BS3 "Tech line sr#7727550148Safety team file# 7727536512Customer complaint right rear burner igniting on its own, found faulty saddle valve and harness not going into ignition, as well as control board light buttons are unable to be depressed.Tech line advises to repair and replace parts,.; ordrng 1 W10836473 (harns-wire) and 1 W11105201 (valve-brnr) and 1 W11126814 (cntrl-elec)"
Juan G.
DRYER MAYTAG MGDC465HW0 "Replaced cycling thermostat, checked ops, unit is working fine."
Juan G.
WASHER WHIRLPOOL WTW4850HW1 "F5e2 lid lock, F0e5 unbalance load. Replaced lid lock. Instructed customer on how to load unit, and the type of detergent to use. Checked unit’s ops, unit is working fine."
William L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Found compresser in rotor lock, Replaced filter dryer, installed service port. Found compresser still locked up, ordered compresser kit for unit.; ordrng 1 W10507884 (compressor), used 1 CD8404 (), and 1 W10143759 (DRIER (SERVICE)) from stock"
Juan G.
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Unit not cooling either compartment. Compressor is working, drawing .9 amps. No frost pattern on evaporator at all. Sealed system issue, either a defective compressor, or a leak in the system.Customer will rather seek an exchange from the dealer, given the unit never worked properly since being delivered."
Andy H.
DRYER WHIRLPOOL MGD6000XG1 "Noise, intended roller kit and tested unit working properly, customer needs to clean or replace dryer vent underneath house.; used 1 4392067 (DRYER REPAIR KIT) from stock"
Andy H.
DISHWASHER KITCHEN AID KDTE204GPS0 "Not washing, found motor harness not pushed in way the way in removed and reinstalled it tested unit working properly"
Hector Z.
WASHER WHIRLPOOL WTW5000DW1 "Customer was concerned of washer not draining. I checked the unit and I found the washer half way full of water and drain pump humming. I replaced the Drain Pump (W10876600) and ran a manual and automatic diagnostic. Tested ok.; used 1 W10876600 (PUMP-WATER) from stock"
Isidore A.
REFIRGERATOR WHIRLPOOL WRX735SDHZ00 TJ SR 7727551740WPW10221048 pad test ice maker operation ok found door switch not closing properly ordering pad WPW10221048; ordrng 1 WPW10221048 (spacer)
Francisco S.
DRYER AMANA NGD4655EW2 "Checked unit found blown thermal fuse, removed and replaced fuse, tested ops no flame. Checked gas supply it was ok, removed and replaced coil valve, tested ops unit now working as designed."
Francisco S.
RANGE WHIRLPOOL MAYTAG "Checked unit found oven igniter cracked. Provided estimate and cx approved, removed and replaced igniter tested ops unit now working as intended. "
Francisco S.
REFRIGERATOR WHIRLPOOL KSSS36FKB02 "Checked unit found compressor running,cond and evap fan motors running no frost pattern. Cx will need sealed system re built. Cx declined due to unit being 17 yrs old. "
Francisco S.
WASHER WHIRLPOOL WFW5620HW0 Unable to performed repair due to dryer being stacked on top of washer. No second man jobs at this moment cdc and whirlpool regulations.
William L.
COOK TOP MAYTAG ACC6356KFB00 "Checked all elements for shorts, Found shorting 220v plug at wall, instructed, cx have 220 plug replaced."
Jonathan B.
WASHER MAYTAG MVWB835DW5 Found defective suspension. Fixed suspension. Tested unit and is working properly.
Tom R.
RANGE WHIRLPOOL WML75011HZ7 "First attempt to run unit shows Open/Close Door, repositioned and closed Door, unit runs, loud noise present, no visual indications of voltage drop. Tech requires more time to uninstall unit and do further diagnosis, order Interlock Assembly, Capacitor, and Diode, tech will return with Thermostat and Magnetron./Interlock - (W11449274)Capacitor - (8206562)Diode - (W11256462)/NOTE - PARTS OUT OF STOCK, RESCHEDULE CUSTOMER ON PART AND TIME AVAILABILITY; ordrng 1 8206562 (capactr-mg) and 1 W11256462 (diode) and 1 W11449274 (INTERLOCK)"
Rod H.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Returned to Replaced 1 W11202789 (motor) and 1 WP2220458 (coupling) and 1 WPW10258544 (shaft)No issues as designed
Tom R.
FREEZER WHIRLPOOL WZC3115DW01 "Plugged in unit, air escaping from sealed system. Visual inspection shows Catheter Line disconnected from Drier. Order Drier and Compressor./Drier - (WPW10143759)Compressor - (WPW10507886)/NOTE - TECH REQUESTING 4 SLOTS IN TOTAL FOR SEALED SYSTEM REPAIR, TECH TR WILL REPAIR SEALED SYSTEM; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Aaron B.
REFRIGERATOR KITCHENAID KRFF707ESS00 " Replaced the compressor, and fresh food evaporator and the thermistor harness pulled vacuum and recharged the unit tested ok at this time allow 48 hrs to cool correct and get back to normal; used 1 AF1200 (TUBE EXTENSION), and 6 R134A (6 OZ ) from stock"
Aaron B.
DRYER WHIRLPOOL WED7000DW1 Checked the unit checked the motor connection good checked the high limit and found it open replaced the heating element and thermostats
Randy C.
RANGE WHIRLPOOL WFC150M0EW3 Replaced control now working great. No switches needed. Job complete.
Jonathan C.
OVEN KITCHENAID KEMS379BBL01 Replaced inverter tested working to spec
Jonathan C.
FREEZER WHIRLPOOL WZF34X20DW01 Called 7727548600 tech found cabinet bent at top and bottom said that unit is going in for replacement not repairable
Jonathan C.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Found ICEMAKER not working replaced tested working to spec
Randy C.
WASHER KITCHENAID KDTE204DSS0 Found won’t fill. Drain pump was dead. Cleared water and found glass in old pump. Replaced w new pump. Now working as designed. Job complete.
Randy C.
OVEN KITCHENAID KODE500ESS02 Replaced blower fan and panel. No more error codes and fan is now normal sounding. Collecting via cc. 413.09 job complete.
Joe M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced valve and ice maker unit is no longer leaking out of ice compartment. Job complete.
Joe M.
LAUNDRY MAYTAG MVWC565FW1 Replaced capacitor tested unit. Unit no longer has and error codes. Unit is now functioning as designed. Job complete.
Raymond D.
MICROWAVE WHIRLPOOL WML55011HS2 "Uninstalled unit, replaced magnetron and tested, unit functions as designed. "
Kenneth M.
WASHER WHIRLPOOL WTW8040DW4 Long fill error. Ordrring water valve. Pid also broken bot closing properly. Ordering new lid. Rescheduled customer for friday 4-10-20; ordrng 1 W11173597 (Housing) and 1 W11101059 (Lid)
Raymond D.
DISHWASHER WHIRLPOOL WDF330PAHW2 "Replaced sump and tested, unit functions as designed."
Frank P.
DRYER WHIRLPOOL WED49STBW0 Customer stated no power at unitPerformed diagnostics Found outlet Is burnt outRelay switch installed New issue Found crack in control board Will order part; ordrng 1 00Make:WPLPartNumber:WPW10476828 (CONTROL BOARD)
Jonathan B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Found loose connection to control board. Fixed connection. Tested unit and is working properly
Frank P.
REFRIGERATOR KITCHENAID KRSF505ESS01 "Customer stated not cooling and control panel not working by touchPerformed diagnostics Found panel is malfunctioning And now not working 120 volts too switch board malfunction Will order partsCustomer has another refrigerator until I get back so no complaints ; ordrng 1 W10822640 (cntrl-elec) and 1 WPW10226427 (cntrl-elec)"
Timothy J.
WASHER MAYTAG MVWB765FW Unit showing a 5-3( lid lock will not unlock)2-1( stuck key) faults. Unit passes it’s keypad test but failed the lid lock test. Unit needs a new lid lock. Replaced latch with pre ID part. Tested unit. Unit checks ok.
Timothy J.
WASHER MAYTAG MVWB725BW0 Unit has a F51 code. Basket spins freely. No noise in the bearing assembly. No clothes between basket and drum. Replaced sensor and tested. Unit checks ok.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Sent unit to lead reviewSR#7727441578 - Chris
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed switch. Tested unit. Unit is now working properly. Customer approves.
Kenneth M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed control. Customer temps arent getting to set temps. J instructed customer to measure product temps. Replaced board. Tested unit. Unit is now working properly.
Tyler F.
WASHER MAYTAG MVWC565FW0 Customer stated that the unit is leaking oil. Found gear case is leaking. Ordering gear case cam kit and belt not in stock. ;1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt)
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Lights bad. Replaced lights and tested unit. Unit is now working properly. Customer approves function at this time.
Frank P.
WASHER WHIRLPOOL WFW75HEFW0 Unit sends a code F3F8 and doesn’t drain Performed diagnostics Found a lot of restriction from dog hairSucked outUsed vacuum No codes Passed Job completed
Enrique R.
WASHER MAYTAG MVWB835DW1 Wrong part . Please reorder it . ; ordrng 1 W11111453 (cntrl-elec)
Frank P.
WASHER ROPER RTW4516FW Customer stated no spin during wash the stops then fill then stopsPerformed diagnostics found bad boardInstalled new board TestingPassed
Chase F.
RANGE WHIRLPOOL WEG745H0FS0 "Installed new parts door is still not latching how it should be. There is frame damage at where hinges slide into from when door originally fell off, bent back hinge inserts. Called into WPL. Spoke with Austin. This is deemed unrepairable per tech line and has been processed for an exchange. Job complete.SR#7727552694"
Randy C.
RANGE KITCHENAID KODE500ESS04 No power still coming to machine. Needs controls n fuse. Locked still. Possible blower out can’t find out until we get power to unit. Office Will call client when parts in; ordrng 1 W10782120 (fuse-thrml) and 1 W10801665 (cntrl-elec) and 1 W10883049 (latch-door) and 1 W11179310 (cntrl-elec)
Cesar H.
RANGE WHIRLPOOL WFG505M0BS3 Replaced ignitor and gasket tested good
Randy C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Found filter stuck. Filter won’t come out. Latch on housing broke. Scheduled for Tuesday. ; ordrng 1 W11172791 (housing)
Rich S.
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Repaired scratch in ceiling. Operating as designed.
Jaime G.
OVEN KITCHENAID KODE300ESS00 Installed the new hinges and hinges receiver and door closed ok
James M.
DRYER WHIRLPOOL WED6620HC1 Replaced console and control board. Tested unit. Unit is working as intended at this time. Cleaned lint from blower wheel.
Juan G.
DISHWASHER WHIRLPOOL GU2275XTVY0 "Unit is sharing garbage disposer electrical outlet. Outlet is controlled by a manual switch, when turning disposer on or off. Explained to customer when the switch is off, no power at all at outlet. Instructed customer to provide proper electrical outlet for dishwasher use.Checked unit’s op, unit is working fine."
Jonathan C.
WASHER WHIRLPOOL CAE2745FQ1 Installed valve tested working to spec
Jonathan C.
DRYER WHIRLPOOL WGD4900XW0 Found thermal fuse bad replaced tested working to spec
Jonathan C.
DRYER - GAS WHIRLPOOL WGD7500GC0 Found catch bad replaced tested working to spec
Patrick C.
REFRIGERATOR WHIRLPOOL WRS586FLDW0 Unit isn’t cooling properly partial frost on coils. Compressors loud. Needs new compressor ; rqstng P&A on 1 W10734018 (compressor)
Enrique R.
WASHER WHIRLPOOL WFW5620HW0 "Inspected front load washer . Customer concerns , unit not powering on . Found power cord loose in outlet , therefore control not powering on . Instructed customer to replace power outlet . Needed instructions ."
Enrique R.
WASHER WHIRLPOOL WTW8040DW0 "Installed rotor , performed calibration . All functions tested normal at time of service . No leaks ."
Randy C.
REFRIGERATOR KITCHENAID KRSC503ESS01 KPN03PMAP1 replaced fan scroll and relocated thermistor to proper location ran diagnostics. Passed.
Randy C.
WASHER KITCHENAID KDFE104DSS0 "WPW10612062 part needed. Went to replace both boards. Found main wire harness burned out. Also needed. documented with whirlpool. SR#7727503336."
Andy H.
RANGE JENN-AIR JGRP430HL00 "WiFi not working,installed part that customer had tested unit working properly"
Cruz B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Need more work- found evap cover and coils to be getting frozen with hard ice, found light switch housing to be frozen as well causing light switch to get stuck, ordering parts for unit. ; ordrng 1 W11260592 (harns-wire) and 1 WPW10128551 (evaporator fan motor) and 1 WPW10503278 (refer elect cont brd)"
Andy H.
DISHWASHER WHIRLPOOL WDF520PADM7 "Not draining, replaced pump and tested unit working properly."
Patrick C.
RANGE AMANA AGR4230BAW1 Removed and replaced ignitor and thermostat. Tested unit. All ops checked
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Customer stated that the dispenser I not working. Found the filter is bad. Customer to replace the filter. Also heat treated door seal to eliminate frost. Set temps settings to recommended. All works good at this time.
John B.
OVEN KITCHENAID KOSC504ESS01 When the customer use the self clean the high temperature cut out on the back of the oven opens. Going to order a cooling fan and a new high temperature cut off.; ordrng 1 W10777627 (thrmst-fix) and 1 WPW10176670 (blower)
Jaime G.
VENTHOODS WHIRLPOOL UXT5530AAS3 "Found right hand side light not coming on. Removed the light assembly and found the white damaged had it reworked. Then, light worked ok"
Jaime G.
OVEN WHIRLPOOL WOD51EC0HS01 Found ovens power missing 110VAC that is why ovens don’t work. Oven is ok
Jaime G.
DRYER WHIRLPOOL WGD6620HW0 Found water underneath the dryer. Checked behind it and found a loose waterline which I tighten dryer OK now
Rod H.
WASHER WHIRLPOOL WGT4027HW0 No water enters machine...... soap left in machineConfirmed Loose connection at lid switch harness.Secured connection and as designed op returned with no leaks
Aaron B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "tech line SR#7727554423Freezer liner light in the top was out and bad , connector was deep in the liner tried to dig it out and free the connector to pull out and replace the light , was unsuccessful and the connector is stuck in the liner and could not pull out to repair or replace the light , called tech line to report to Robert of my findings and he deemed it not repairable"
Tom R.
DRYER MAYTAG MEDC465HW0 "Ran unit, does not activate element, Calling Techline./Techline - DustinWalkthrough of Resistance checks and Voltage to ground checks, found low voltage on all settings except for High, replace Temp Selection Switch and Control Board.File Number - 7727554385/Temp Switch - (WP8578354)Control Board - (WPW10476828); ordrng 1 WP8578354 (swtch-temp) and 1 WPW10476828 (cntrl-elec)"
Cruz B.
WASHER WHIRLPOOL WTW5000DW3 "Fixed- installed new parts per whirlpool (cntrl elec, motor drive) calibrated unit and then put unit in a diagnostic test mode it completed filled, wash, drain, spin, no codes, no leaks, unit working as designed, cx ok repair, send cx all work orders via email please."
Andy H.
REFRIGERATOR KITCHENAID KRFC704FSS02 No cool and need a three way valve ; ordrng 1 W11099684 (valve)
Cruz B.
DRYER MAYTAG MEDB765FW0 "Fixed for fcc- (279973 cutoff from SP) found unit not heating, checked for voltage at wall outlet and found 240v, removed front panel and drum and tested cutoff thermal and found it to be bad, removed bad one and installed new one from sp, reassembled drum, front panel and then tested unit in a high heat cycle it heated fine, runs quiet, unit is working as designed, cx ok repair. ; used 1 279973 (CUTOFF THMRL) from stock"
Cruz B.
DISHWASHER KITCHENAID KDFE304DSS0 "Fixed- installed all new parts (panel cntrl, door latch, cntrl elec) put unit in a diagnostic test mode it completed filled, wash, drain, heated, no codes, no leaks, unit is working as designed, cx ok repair"
John B.
MICROWAVE KITCHENAID KEMC308KSS0 Replaced a failed magnetron tube. And a capacitor for the mag tube. The microwave oven tested good. No filter air codes after the repair
John B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Leaking from the front door. noticed, excess foam inside the dishwasher. Customer may have possibly put the wrong detergent or too much detergent in. Cleaned the filters out of the sump. The dishwasher tested good."
John B.
REFRIGERATOR KITCHENAID KRSC503ESS00 "The evaporator was frosted over, inside the refrigerator section. Replaced the thermistor on the evaporator, defrosted the evaporator. The refrigerator tested good at this time.; used 1 W10316760 (THERMISTOR ) from stock"
Chase F.
WASHER MAYTAG MVWB835DW4 "F8e1, F2e1, Found bad water valve not opening up all the way. Replaced water inlet valve. Tested and calibrated. Unit now testing normal and running through complete cycles as designed. Job complete."
Lance V.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Needs work- found 12.5v to water valve and not dispensing, as well as possible issue with filter housing and reservoirs. We will need to re route with parts for repair; ordrng 1 W11043013 (valve) and 1 W11346622 (RESERVOIR ) and 1 W11395888 (BYPASS) and 1 W11396033 (SWITCH)"
Jonathan B.
REFRIGERATOR WHIRLPOOL WRS325FDAMO2 Replaced defective housing. Tested unit and is working properly.
Cesar H.
WASHER MAYTAG MVWB835DC5 Hot water leaking at solenoid when valve is under water pressure ; ordrng 1 W11165546 (valve)
Joe M.
DISHWASHER KITCHENAID KDTE334GPS Unit is leaking water. On inspection found units drain pump was improperly installed from the manufacturer. Installed drain pump correctly and unit is no longer leaking. Job complete.
Rod H.
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced fan again ; still inop. Found shorted wiring tan and red wires had shorted ..........blackened connector tan pin was not visible See picks contacted wfcc techline to report and was deemed unrepairable.
Hector Z.
WASHER MAYTAG MVWX655DW1 "Customer is concerned of of washer not running. I set the unit in diagnostic and there was a F7E5 code (Shifter Fault). I checked the unit and and ran a manual diagnostic test, the Actuator not moving properly. Order parts and rescheduled.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt)"
Rod H.
WASHER MAYTAG MVWC565FW Cx canceled when arrived
Lance V.
DRYER AMANA NED4655EW "Found home venting unsatisfactory, vent tests failed. Air is blowing outward from vent than inward indicating home venting issue. Venting is going under home, and instructed customer to contact a vent specialist to clean home venting. Unit check ok, for heat but no airflow"
Hector Z.
WASHER WHIRLPOOL WFW560CHW0 Customer is concerned of washer leaking through the the left front side. I checked the unit and I found Dispenser detergent leaking. Ordered parts and rescheduled.; ordrng 1 W11318755 (drawer) and 1 W11318816 (DRAWER HANDLER)
Lance V.
WASHER WHIRLPOOL WTW6600SW2 "Fixed-replaced all 4 suspension rods, tested ok. Unit is now working and fully operational"
Cruz B.
WASHER WHIRLPOOL WFW6620HC0 "Need more work - found bellow to be torn causing unit to leak, only problem with unit ; ordrng 1 W11314648 (bellow)"
Lance V.
FREEZER WHIRLPOOL WRS325SDHZ01 "Tech line sr#7727553359 On arrival , liquid temps in fridge ok at 42df, feeezer at 1df, no food in freezer section to check proper temps. Customer states compressor going on and off, replaced control and start device. "
Lance V.
WASHER MAYTAG MHW6630HW0 Fixed-replaced faulty drawer dispenser housing. Ran and tested. No Leaks. Unit is now working as designed and fully functional
Frank P.
WASHER WHIRLPOOL WFW75HEFEFW0 Customer stated water comes into tub now But it has error for code of F3E1Replaced pressure switch and hose Still same thingSpoke to service manager and explained situation He says to replace temperature sensorInstalled Tested Passed Job completed
Dane K.
MICROWAVE KITCHENAID KOCE507ESS08 Upon arrival the unit was not heating. Found unit with faulty magnetron. Removed and replaced mag tube and tested unit. Unit functions normal now
Erick S.
REFRIGERATOR BO KITCHEN AID KRFF507EBL Customer stated unit is not dispensing ice. Found unit with coupling out of position at motor causing it not to dispense. Reinstalled and secured coupling to motor assembly. Re-tested it and you know it is not dispensing both types of ice job complete
Erick S.
WASHER MAYTAG MHW8630HW File# 7727552702 . Call tech line and Ranvier diagnostics. Found no error codes at the time of service. Cycle through each valve in each valve passed all tests. Per tech line water will remain in dispenser in softener cup that is normal.
Hector Z.
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Customer was concerned of Right Side Fresh Food Compartment Door Gasket is constantly coming out of the door. Replaced Door Gasket (W10830162). Adjusted Gasket and tested ok.
Timothy J.
RANGE WHIRLPOOL WOS51EC0AS02 Unit has an open thermal fuse. ; rqstng P&A on 1 WPW10545255 (fuse-thrml)
Hector Z.
WASHER WHIRLPOOL WTW8500DC0 Customer was concerned of washer leaking underneath. I set the unit in manual diagnostic test and I found the Fill Valve leaking. Replaced Inlet Valve (W11165546). I ran again a manual diagnostic test. Tested ok.
Timothy J.
DRYER WHIRLPOOL WET4027HW0 Customer states that almost every load either clothes or a dryer sheet gets stuck under the grill outlet. Customer needs an after 1 pm appointment.; ordrng 1 W11086603 (lint screen)
Patrick C.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Pre I’d ui panel too ; ordrng 1 W11284720 (panel-ui)
Patrick C.
DRYER MAYTAG MGDB835DC4 Starting to snow customers house is up a steep road. Not comfortable taking the road.
Darren A.
REFIRGERATOR WHIRLPOOL WRF535SWHZ00 "Replaced faulty door seal, sealing normally."
Tyler F.
WASHER WHIRLPOOL MVWC565FW1 Customer stated that unit is not working. Found control is shorted out. Ordering control board in stock.; ordrng 1 W11162438 (cntrl-elec)
Darren A.
REFRIGERATOR WHIRLPOOL ET1FHTXMB04 Repair declined.
Kenneth M.
WASHER MAYTAG MVWB765FW3 Installed agitator and tested unit. Unit is now working properly. Customer approves function
Steven W.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced Y P-trap drain extension. Cleared RC drain. Unit is draining and cooling properly at this time. Complete.
Tyler F.
WASHER MAYTAG MVWC565FW0 Customer stated that the basket is loose and the agitator. Ordering basket and aviator and basket in stock.; ordrng 1 W10752719 (basket) and 1 W11161960 (agitator)
Alejandro C.
REFRIGERATOR WHIRLPOOL WRT148FZDW01 "Found the unit freezing all the food in refrigerator side,call tech line explaining the problem, in refrigerator,temperature inside freezer -4’ in the refrigerator side temperature 25’ tech line explain need the put data logger for check temperature,sr7727551610; saved tckt"
Steven W.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced RT and LT RC door gaskets. Used heat gun to remove wrinkles. Instructed customer to leave RC doors closed for 4 hours. Unit is cooling properly at this time. Complete.
Timothy J.
OVEN JENN-AIR JJW3830DP02 Unit had a 2-1 code. Checked connections and found them ok. Replaced the UI. Tested unit and found no faults. Thank you.
Aaron B.
OVEN WHIRLPOOL WFE540H0ES1 "Unit oven control is not switching on and off , control stuck relay, ordered parts to correct the issue ; rqstng P&A on 1 WPW10586737 (cntrl-elec)"
Timothy J.
DISHWASHER KITCHENAID KDTE104ESS Installed sump. Tested unit. Unit checks ok. No leaks noted.
Patrick C.
REFRIGERATOR KITCHENAID KRMF706ESS01 Not cooling efficient. Freezer is losing cooling. Compressor super hot and making abnormal noises. Compressor will need to be replaced ; ordrng 1 W10832994 (compressor)
Leon M.
KITCHEN KITCHENAID KDHE704DSS0 Cx states that unit is not working properly.After running diagnostic check find that sump assembly and heater are rusted and in very bad condition ; ordrng 1 W10696509 (heater) and 1 WPW10554963 (pump&motor)
Leon M.
WASHER WHIRLPOOL WTW7300DW0 "Cx states that unit is not working properly.After running diagnostic check find error code F3E2F7E9F7E5F2E1Unit is making grinding noise during spinning cycle Console buttons are not responding well . Ordering gearcase, console washplate and shifter ; ordrng 1 W10734521 (slider) and 1 W10752283 (washplate) and 1 W10811956 (drum assy) and 1 W11102318 (console) and 1 WPW10581874 (pump-water)"
Patrick C.
WASHER WHIRLPOOL WTW5000DW1 Latch popped out of the top lid. Reinstalled and secured. Tested unit. All ops checked good
Leon M.
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Cx states that unit is not cooling enough New unit some of the parts are not available Called Whirlpool Tech Line Support Spoke to JKExplained the situation Suggested to order following parts S.R.#7727551597; ordrng 1 W11117547 (FAN MOTOR ) and 1 W11215218 (THERMAL FUSE ) and 1 W11262026 (CONTROL DUMPER )
Tyler F.
DRYER WHIRLPOOL WGD4815EW2 Customer stated that the u it is making noise and not heating. Found open thermal fuse and high limit. Removed and replaced. Found rollers and belt making noise. Replaced. Tested all works good at this time.
Randy C.
DRYER WHIRLPOOL WGD49STBW2 Wp279368 did not receive adhesive. Ordering and scheduled for Friday. Lmor w client. ; ordrng 1 Wp279368 (adhesive)
Tyler F.
WASHER MAYTAG MVWB765FC3 Customer stated that the unit is not filling with water. Found multiple error codes for fill valve. Removed and replaced fill valve. Tested all works good at this time.
Tyler F.
DRYER MAYTAG MGDB765FW Customer stated that the unit is not heating all the time. Found failed gas coils. Removed and replaced. Tested all works good at this time.
Frank P.
REFRIGERATOR KITCHENAID KRMF706ESS Sr# 7727496965Called tech line Spoke BrianExplained situation That the refrigerator isn’t getting cold enoughWe replaced all parts that needed to be replaceTech line says too take temperature Wait 3 days Then come back Data loggerFor proof then they will make decision.
Danny G.
REFRIGERATOR WHIRLPOOL KFCS22EVMS00 Unit is not cooling properly Found faulty relay on compressor Pulled unit out and replaced relay Reinstall unit and unit started to cool Temperature drop from 30f to 24f on freezerUnit is dropping temperature Advised client to allow 24hrs for unit to reach proper temperature
Frank P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ Customer stated no ice or water dispensing Performed diagnostics Found valve defective Will order part; ordrng 1 W11043013 (valve)
Frank P.
FREEZER WHIRLPOOL WRX988SIBM Need to evaporator motorDon’t have partIn vanWill reschedule ; ordrng 1 W10633627 (motor-evap)
Tom R.
DRYER MAYTAG MGDC215EW2 "Upon arrival, customer declines repair at this time, no longer needs repair, job closed."
Antonio D.
LAUNDRY WHIRLPOOL WTW5000DW1 Found wash plate is worn out. Ordered parts and scheduled for Tuesday 4/14/2020 8-10am. Client accepted.; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W11050804 (cap)
Cesar H.
REFRIGERATOR KITCHENAID KRFC704FSS00 Not able to verify
Cruz B.
RANGE WHIRLPOOL WFC310S0ES3 "Fixed- installed new parts (sensor, cntrl elec) tested bake & broil cycles they are working as designed, cx ok repair."
Dane K.
OVEN KITCHENAID KODC304ESS00 Removed and replaced control board and thermal fuse. Unit would still not heat. Could not remove oven from cavity myself and the customer tried. He is going to have the company that installed it come and remove it so I can remove and replace the rest of the parts customer will call in when it is ready.
Chase F.
WASHER AMANA NTW4516FW2 "Screw came loose again. Will need new transmission and agitator. Ordering parts for repair. ; ordrng 1 285565 (AGITATOR) and 1 W10721967 (CLUTCH) and 1 W11255272 (GEARCASE)"
Joe M.
MICROWAVE AMANA AMV2307PFW2 Replaced lamps and diode and unit began to function as designed.job complete.
Lance V.
WASHER WHIRLPOOL WTW7500GC0 "Needs more work- multiple issues, during test #14 unit is trying to spin/agitate as same time indicating gearcase failure and clutch. Also, motor and rotor has heavy oiled leak and needs to be replaced. We will return route with parts; ordrng 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10754448 (clutch) and 1 W10811956 (drum assy)"