On arrival found wrong compressor was ordered. Re-ordering compressor; ordrng 1 W11736670 (Compressor)

Inspected unit and all fans running. Compressor running. Unit has no cooling at all. Need to replace compressor and drier. Cx is trying to get unit exchanged due to brand new never cooled. Ordering parts but Cx will call when return service is needed. ; ordrng 1 5304532179 (Compressor) and 1 5303305677 (Drier)

There is sweat on the mullion between the RC and deli drawer. The FC has evidence of thawing and re-freezing. Fans check ok and I see no defrost issues.; O-emld tckt

"Tried to remove the rotor but it will not release from the gearcase. This means that the entire gearcase , motor assembly and auger will need to be replaced.; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Lutch) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 6 W11027980 (Screw)s and 1 W11550891 (Auger)"

Inspected unit and night limit is bad. Replaced and tested unit. Unit will not turn on. Further inspection found shorted to ground heater and also thermal fuse has failed. Need to follow up with more parts to reapir; ordrng 1 WP3387747 (Element) and 1 W10909685 (Thermal fuse)

"Found freezer floor full of water that turned into ice block. Then over flowing on to the floor. W10619951 drain tube kit. Need to steam out drain tube area and drip tray under evaporator. Clean rear by drain tube. Technical Service Pointer #: W10632338E Action Required: Informational/Mandatory Date September, 2019 Remove & Replace. W10632338D. ; ordrng 1 W10619951 (Drain tube kit)"

Replacing part listed. In order to see what was going on. Replacing latch helped. Finding pump is done. Need to order and replace and bring main board also. Has pressure switch in it. Which acted up. ; ordrng 1 WH16X27251 (Main board) and 1 WH23X10040 (Pump)

Wont start. Press start then the unit throws E6102 Called Bosch. Drain pump. ; ordrng 1 00631200 (Drain pump)

Removed and replaced ignitor same issue. Board cancels after trying to run bake. ; ordrng 1 W11620552 (Control) and 1 W11590251 (Valve)

"F7e4 shifter failure, ordering capacitor as well,; ordrng 1 W11481722 (Shifter) and 1 W11395618 (Capacitor)"

"Bad compressor unit over filled with r600, correcting issue by; ordrng 1 W11370574 (Compressor kit)"

"Unit is making rattling sound, wheel blower is broken, will need to replaced. Motor is seized onto unit. Will need to replace motor as well.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Wheel blower)"

"Run diagnostics and found a restriction or leakage in sealed system by temperature reading in freezer too low, 33* Farentheit, refer it to a sealed system tech to determine either it needs a recharge or replace compressor assembly and accessories needed.order W11614224 Compressor with all accessories.; ordrng 1 W11614224 (Compressor with all accessories.)"

Unit has warped door. Gapping at bottom. Ordering new door; ordrng 1 5304530222 (Black door) and 1 242193214 (Gasket)

Ice maker is not producing ice (arm stuck in harvest cycle).; ordrng 1 W11510803 (ICEMAKER)

Microwave element support broke off.; ordrng 1 W11724411 (SUPPORT)

"Unit under third party insurance will need authorization, ordering heater due to F7E1 error code and also heater not heating ; ordrng 1 W10703867 (Main heater)"

Unit not defrosted. Rescheduling. ; schdld next appmnt for 7/31 WED PM

Installed data logger e0 for test 56 at this time. Will need to pick up.; schdld next appmnt for 7/31 WED PM

"U it not defrosting, needs heater with thermostat; ordrng 1 5304522340 (Defrost heater)"

Found ice maker over filling need this part.; ordrng 1 W11556926 (Icemaker)

No show confirmed by office ; saved tckt

Evap thermistor is @44 Entered diagnostics. Checked fans and thermistors. Fresh food evap therm is out of range. CX PAID 245.00 service fee / 100 for labor DUE ON COMPLETION 176.14. IWALLET PAID. ; ordrng 1 W11614809 (Harness w(thermistor)

Found washer grinding need this parts to complete service..; ordrng 1 W10721967 (Cam) and 1 W11481722 (Actuator)

"Gear case was found leaking lots of oil, water, Order following parts,W11449840 Gear case, W11553312 Washer, W11551646 Nut Spanner.and W11550891 Agitator ; ordrng 1 W11449840 (Gear case) and 1 W11553312 (Washer) and 1 W11551646 (Nut Spanner) and 1 W11550891 (Agitator)"

Removed and replaced door. Need connector 5-16 to 1-4. ; ordrng 1 Wp4373559 (Connector)

"F9E1, Found no voltage to drain pump with harness cover missing, checked voltage for drain pump at main control, voltage tested ok, ordered drain pump, lower wire harness & control for unit.; ordrng 1 W11399437 (Drain pump) and 1 W11643701 (Lower wire harness) and 1 W11513246 (Control brd)"

Unit was not defrosted upon arrival-rescheduled customer for Saturday anytime- ; schdld next appmnt for 7/27 SAT !

"Cx stated unit is not cooling properly, found weak frost pattern, amp draw 0.74 amps and almost no heat signature on discharge. Ordering parts to repair. Please allow extra time ss job; ordrng 1 W10391109 (Compressor) and 1 2188822 (Evap) and 1 W10913906 (S stub) and 1 W10771114 (Drier)"

Found excessive frost build up on fc evap. Also fan malfunctioning. Asked Cx to have unit defrosted upon return to access everything and further test the cause of the defrost issue. Ordering parts to repair.; ordrng 1 WR60X40774 (Fan motor) and 1 WR51X40006 (D heater) and 1 WR55X10025 (Thermistor) and 1 WR55X40505 (Main board)

"CX says the washer leaks and makes a bad noise during operation. No errors found. Tilted the washer , oily substance on all components. Gearcase failure. The cam is making clicking noise. The unit leaks from the center seal. ; ordrng 1 W11130362 (Suspension) and 1 W11550891 (Agitator) and 1 W11454734 (Gearcase) and 1 W10913953 (Actuator) and 1 W10721967 (Cam) and 1 W11428524 (Cap) and 1 W11239857 (Belt)"

$145.00 CC Auth# HWA3J3Cx states unit not draining or spinning clothes out. Found weak pump due to restriction. Quoted for repair cx declined. Directed cx to customer service for assistance.

"Diagnosed and found locked up compressor, and water is dispensing very slow, also prior to compressor failure the unit was not making ice properly. Need to order parts; ordrng 1 W11512399 (Valve) and 1 WPW10341320 (Dual valve) and 1 W10873791 (Ice maker) and 1 W11736670 (Compressor) and 1 W11566897 (Evaporator)"

Diagnosed and found door and hinge defective or broken. Need to replace door assembly.; ordrng 1 W11465962 (Door kit)

"Ran diagnostics. Had f9e2, f8e4 error codes. Drain motor noisy, drain hose plugged. 2 count job. Allow 1 1/2 hours.; ordrng 1 W11460946 (Pump & motor) and 1 W11381654 (Drain hose) and 1 W11462456 (Drain pump)"

Unit is getting a F2E0 . Customer was trying to find the paperwork so it could be under warranty. Customer sent me receipt rescheduling customer now.; schdld next appmnt for 7/30 TUE !

Found washing machine not responding to commands. So how the control board replaced. Also needs a water valve call water doesnt work properly; ordrng 1 W11210463 (Valve)

"Checked the unit dry , not cycling ice maker and ice fill tube frozen , needs water valve and ice maker , ordered parts after approval est is $668.50 Mrs approved est paid $465.50 today by card the rest due after repair is completed ordered parts ; ordrng 1 W11043013 (valve) and 1 W10882923 (icemaker)"

Compressor is not running. Failing to start normally. Ordering new compressor and inverter for repair.; ordrng 1 5303918894 (Compressor)

Defective burner Causing poor combustion and smell gas. Ordering new burner tube.; ordrng 1 W11220387 (Burner assembly)

Called techline on reoccurring issue. We checked the heater function and found no amp draw. Need to check the heater but cant get the evap cover off due to excessive ice. Reschedule for Monday. Cx will manual defrost.

"Replaced the fuse , popped the fuse and breakers , reset , checked the switches , interlocks are bad , ordered parts ; ordrng 2 W11551558 (Interlocks)s and 1 W11707984 (Fuse)"

That was the schedule I have already spoken for tomorrow will be rescheduled by customer ; schdld next appmnt for 7/31 WED !

"Replaced 2nd gear case( 1st gear case was defective ), clutch, wash plate, and slider. Still knocking in agitation. 3 count job. Allow 2 hours.; ordrng 1 W11449841 (Gear case) and 1 W10752187 (Screw)"

"Visual and physical inspection demonstrate that the unit is exhaust restricted for proper performance, now machine is also presenting a squeaky noise due to rollers and belt issues (unit has been overloaded and the stress started to show on moving components). Unit does not have heating issues as witnessed by landlady. As for now, she is declining the needed repair. Note, if she calls back and would like to continue with repair, the following must be ordered before scheduling a come back visit. Dryer repair kit Note; An estimate was created and parts were tagged but, we are not to order any parts unless we get an acceptance from customers.; ordrng 4 WPW10314173 (Drum rollers)s and 1 WPW10344193 (Idler roller) and 1 WPW10131172 (Belt drum)"

"Run diagnostics and found that heat pump was not running any temperature above environment,Order following parts,HEAT PUMP MODULE & SUPPORT ASSEMBLY WE03X36780 and INLET TEMPERATURE (NTC5) SENSOR WE04X29950; ordrng 1 WE03X36780 (HEAT PUMP MODULE & SUPPORT ASSEMBLY) and 1 WE04X29950 (INLET TEMPERATURE (NTC5) SENSOR)"

"Checked whole IM Assembly, passed, put unit under diagnostics and IM is not activating water valve, tried exiting diagnostics mode and UI is not responding, Cx mention it stopped producing ice after power outage and units settings changed to Celsious on its own, , order UI and control board.WPLW11093037 Control board, W11330486 UI Interface board and W11336586 Orion Control board.; ordrng 1 WPLW11093037 (Control board) and 1 W11330486 (W11330486) and 1 W11336586 (Orion Control board.)"

Service bulletin was never followed for this issue on this unit. This noise is being caused from a bad triac on the control. Will follow service pointer and replace control. ; ordrng 1 W11498190 (Acu)

"Two separate issues, first issue is ui is not illuminating. Second issue is very slow ice production. Confirmed ice in mold. Will replace components needed. ; ordrng 1 5304527031 (Ui) and 1 243297613 (Im)"

Tub had dropped down in right front corner. Failed suspension rods. Ordering suspension. ; ordrng 1 W11400156 (Suspension)

Bottom door is scraping on the vent trim when door is closed. I found that the door is hitting the middle of the vent trim. Howards already replaced trim. I looked up the model and found that there is 2 listed vents. Ordering the other vent to see if it is a better fit. ; ordrng 1 W10283040 (vent-exhst) and 1 WPW10327374 (vent-oven) and 1 WPW10327377 (trim)

"Unit is not working, does have power but isnt passing through harness. Will need to replace harness, water is present so I will need to drain physically.; ordrng 1 W11613479 (Sump,and motor) and 1 W10876537 (Drain pump) and 1 W11697182 (Harness)"

Found unit displaying F7 E1 error code. Ordering new shift actuator. Will bring back control just in case. ; O-emld tckt

Put unit into diagnostic and found it displaying an F9 E1 long drain error. Ran automatic test cycle and machine went through every function perfectly. Tested on normal cycle by filling unit up and attempting to cancel and send unit into a drain. Machine turned off but didnt drain. Unplugged unit and plugged back in and attempted to put unit into drain and spin but sensing light only blinked. Ordering control and will call Techline while installing it. ; ordrng 1 W11491433 (Control)

"Found units belt is degraded and pulley damaged not allowing unit to reach targeted spin speed. Ordering pulley, belt and motor. ; ordrng 1 W10721967 (Splutch) and 1 W10808317 (Belt)"

"Found unit full of water flashing an F9 E1 error code. Checked wire at drain pump which was in tact. Checked drain line for obstructions and found none. Upon further inspection I found transmission fluid all over underside of unit. Gearcase failed. Odering gearcase and all parts affected by gearcase failure. Also bringing back harness, will test voltage when customer emptys unit on return visit. ; ordrng 1 W10834917 (Wash plate) and 1 W11164183 (Gearcase) and 1 W10721967 (Splutch)"

Units dispenser flapper is broken. Causing frost to build rapidly. I did put rubber seal back in place to stop frost. Follow up Tuesday with parts.; ordrng 1 5304535689 (Dispenser)

7739577739Cracked grate. Customer concerned with cooktop damage. Sent pics to Whirlpool TECHLINE and was deemed cosmetic.Reroute for part for grate replacement.SEND LOCAL TECH; ordrng 1 W11603169 (Grate Kit)

"Found F2E0 error, need to replace panel; ordrng 1 W11087449 (UI panel)"

"Ice maker not filling properly, water flow at door is good ; ordrng 1 WPW10341329 (Valve)"

"Model number missing on plate, before scheduling make sure we can get paid ; ordrng 1 4392067 (Kit)"

Suspect bad upper board; ordrng 1 205078P (Board)

Touch pad canceling cycle https://app.iwallet.com/a/4586760cea68; ordrng 1 W10803367 (Touch pad)

Replaced slider and tightened drive block.washer no longer making irregular sounds and displaying no error codes.washer now working properly.cx ok with me not adding zip tie to drain line.; schdld next appmnt for 7/29 MON AM

Cx may have install issue.need to call techline to see if Im responsible to repair Brocken center bracket.; schdld next appmnt for 7/26 FRI !

"Cx door hinge is squeaking and door gasket has small rip. Cx isnt going to move forward with repair but requested estimate for fridge door, hinge, and gasket.collected service fee via check through iWallet.; ordrng 1 W11449026 (Fridge door) and 1 W11223833 (Bushing) and 1 W11032620 (Top hinge) and 1 W11188796 (Closer)"

Found unit not repsonding to camands odering control board will use other parts on return visit ; ordrng 1 W11680389 (Control)

Lights flicker in fresh food side wrong lights were are white need chrome led modules Ordered correct part ; ordrng 1 W11683244 (Modeual kit chrome)

Found lots of oil leaking from gear case odering gear case belt cam agitator will use other parts on return visit ; ordrng 1 W11454734 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11550891 (Agitator)

Unit going off on thermal overload needs sealed system. Oil in evap. ; ordrng 1 5303918284 (Evaporator kit) and 1 5304532179 (Compressor) and 1 5304532190 (Inverter)

Ice maker still not working. Reordering parts. ; ordrng 1 WR55X42067 (Main board) and 1 WR30X10093 (Ice maker)

"7739577542 file number capacitor, actuator and. Unit is locking. lower wire harness were removed and replaced. Called tech line due to unit keeps on draining. F1 e1 came back and board was recently replaced. We have exhausted our effort to repair unit. Unit is still not working following up,required. ; O-emld tckt"

Damage to cam from hitting drain pan pan removed also ordering motor shield sr 7739574707 will order; ordrng 1 W1021967 (Cam) and 1 10427633 (Shield) and 2 W11573574 (Screws)s and 1 W11130362 (Damper)

"Unit not cooling locked rotor in compressor. Ordering new compressor, drier and start device ; ordrng 1 W10309988 (Copressor kit) and 1 876765 (Tube kit)"

"Unit has evap fan pulsing and unit intermittently loosing power. Ordering new evap fan, ui and main control; ordrng 1 W11556912 (Cntrol) and 1 W11661931 (Evap fan) and 1 W11556911 (Ui)"

"Ran diagnostics. Had f0e9 error code. Lid not locking. Latch not closing. Replaced latch..belt slipping. Replaced belt. Noisy noisy gear case. 3 count job. Allow 2 hours. ; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Splutch) and 1 W11510461 (Wash plate), used 1 WPW10006384 (Belt) from stock"

"Ran diagnostics. Had f0e3, f2e1, f8e6 error codes. Cleared error codes. Unit was set on extra power. Instructed customer. Found gear case knocking in agitation. 3 count job. Allow 2 hours.; ordrng 1 W11449841 (Gear case) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11550891 (Agitator)"

Pre-ID was a miss. Ran diagnostics. Has f4e3 error code. Restricted vent. Dryer needs to be delinted after duct is cleaned by duct cleaning service. 2 man job. Needs helper. Allow 1 1/2 hours. EST 592.44 w/ helper. 407.44 if customer pulls it out. Customer to have dryer pulled out. $145.00 CC Auth# YHM449. 2 count job. Allow 1 1/2 hours.; O-emld tckt

Found the unit in the off position when I arrived. The customer stated theAt it happened all by itself. The last temps were 7 and 4 but they were just dashes in arrival. Frost pattern looked ok and checked for leaks with bubbles. None found. Ordering control and evap harness just I. Case. ; ordrng 1 W11524469 (Control electric) and 1 W11524653 (Harness wire)

Found the noise coming from the ice forming coming from the ice chute. Every time the ice maker cycled there is a stream of water that makes it to the evap fan motor and there is the noise. Ordering sleeve per tech line on other services calls. ; ordrng 2 WP2174755 (Sleeve)s

Tested unit unit started spin off balance found bad suspension and something broke inside gear case odering gear case will parts on return visit ; ordrng 1 W11454734 (Gear case)

Suspeion was recently replaced wash plate is good unit was not level and cam pully is warped odering new cam ; ordrng 1 W10721967 (Cam)

"****************DO NOT ORDER ANY PARTS UNTIL EXTENDED WARRANTY IS VALID ON APPLIANCE USED IN A COMMERCIAL APPLICATION (HAPPY NAILS &SPA 5).JB out 7/25/24.Customer states general electric stacked washer dryer has two problems. Number one washing machine has no hot water. Number two dryer makes noises during operation. In regards to washing not having any hot water., the hot water faucet handle is missing or broken off and therefore the hot water valve cannot be open. Recommend customer contact a plumber to correct the missing or broken valve handle.In regards to noisy dryer operation. Inspection found top and bottom plastic bearing trap assemblies have suffered from physical damage as well as the dryer drum itself. These parts along with the bearing glides and bearing slides will need to be replaced. Instructed customer extended service contract does not apply to appliances used in commercial applications, such as this nail salon and spa business. Requested copy of extended warranty from customer to verify terms of contract however, customer was unable to provide the contract. Will contactASURANT Contract administrator tomorrow, July 26, 2024 to verify if product is or is not covered for repairs and physical damage received while appliances used in a commercial application/business environment.Do not order any parts until extended service contract administrator has authorized coverage ; ordrng 1 WE21X28957 (DRUM ASSEMBLY) and 1 WE03X37320 (BEARING SLIDE (2 pack)) and 2 WE3M51 (BEARING GLIDE)s and 1 WE03X27679 (TOP BEARING ASSEMBLY) and 1 WE09X27634 (FELT TRAP DUCT) and 1 WE14X27471 (TRAP DUCT ASSEMBLY)"

Lock up compressor- will use part on next visit- ; schdld next appmnt for 7/27 SAT !

"CX says the ice bucket would not go back into the housing. FROST around the ice door. The ice cubes are making large clumps. Checked the ice bucket, the bucket is good, rear housing is good. Installed door. Opens/closes properly. The frost buildup is coming from the freezer gasket not sealing upper right corner. ; ordrng 1 5304501270 (Gasket)"

Inspected unit and found two cracks in fresh food liner. Its recommended to apply liner tape over cracks. Need to follow up with tape. Scheduled for Saturday morning. It is my scheduled day off. ; ordrng 1 479502 (Tape)

"Unit was not plugged in , needs 24 hrs to cool correct , and to test , waited 20 minutes unit seamed to start and cool , ordered main board asm will evaluate when I return , I need it running at least 24 hrs when I come back , ordered control; ordrng 1 WR09X28056 (control panel)"

"Needs 5 call count per EW Give call to Alejandro needs new eyes on sealed system Checked the unit is cooling , not quite correct unit is set to -2°F. It is doing 9°F. Fresh food section is set 37°F 39°F icemaker test says an E5 ., Temperatures are not getting to ideal temp to make ice on a regular basis; ordrng 1 W11578026 (Evaporator) and 1 W11578205 (Compressor) and 1 W11109499 (drier-tube) and 1 W11575003 (3 way valve)"

Trey at tech line file# 87449882Called tech line water is spilling out of the fill cup and backsplash ashing into the ice bin and back of the refrigerator freezer compartment order parts to correct the problem customers having; ordrng 1 IMK0028A (fdbm icemaker kit) and 1 242169404 (kit water tube)

"Checked the unit the temperature was off fresh food section was up to 60 degrees fresh food loss , customer cleaned condenser , I reset the controls , rescheduled for Monday, ordered a dryer , to find a leak in the system , needs 4 call count ; ordrng 1 W10143759 (drier (service)) and 1 W11506635 (Couplers)"

"Middle mullion was dripping turned the humidity control on , right side door gasket is ripped needs new one , ordered part; rqstng P&A on 1 W10830162 (gasket-fip)"

Fae2 running a diagnostic test to see why unit possibly is making a noise. W11545539 gasket seal. Vent W11649995. Valve W11434044. ; ordrng 1 W11545539 (Gasket seal) and 1 W11649995 (Vent) and 1 W11434044 (Fill valve)

"Found compressor humming & very hot, unit sealed system compressor failure, found oily suction tubing area, ordered compressor kit & access port, suction tubing, access port.; ordrng 1 W11578205 (Compressor kit) and 1 W11578029 (Suction tubing) and 1 W11506635 (Access port)"

"Removed evap cover checked frost pattern , see pic, found full frost pattern, checked thermister functions in diagnostic, tested ok, ordered main control brd for unit.; ordrng 1 W11556912 (Main control brd)"

Freezer door and RC right hand door developing cracks on the plastic material. Need both doors.; ordrng 1 5304530834 (DSP DRWER PANEL) and 1 5304530759 (DSP DOOR ASMBLY (RH))

"Found an extra motor bolt wedged in the pulley shield . It has damaged the pulley , belt and shield.; ordrng 1 W11239857 (Belt) and 1 WPW10550173 (Shield)"

Tested unit found effective control; ordrng 1 5304535053 (Control)

Cx stated somtimes unit worcking somtimes it dosent had no error codes odering control ; ordrng 1 W11621183 (Control)

Gas leak coming from manifold. Ordering part needed. ; ordrng 1 W10811696 (Manifold)

Compressor has seized up since last time I was here and will need a compressor and Evap replacement. Will need sealed systems tech; ordrng 1 W10843121 (Drier) and 1 WPW10507886 (Compressor) and 1 W10836706 (Evap)