Near Manteca, CA 95336
William
Job Details: 09/17/2018
WHIRLPOOL DRYER WED4815EW1 Found dryer vent plugged with Debris, Instructed customer house dryer vent needs to be cleaned out, unit operating as designed.
Near Manteca, CA 95336
William
Job Details: 09/17/2018
AMANA DRYER NED4700YQ1 Check element, all thermal cutoff, thermostat, found no voltage at timer, ordered timer for unit.; ordering 1 WPW10436303 (timer), Replaced timer, checked dryer functions, unit heating normally , unit operating as designed.
Near Manteca, CA 95337
William
Job Details: 09/17/2018
kitchenaid venthood WVW51UC6FS1 Found air damper flapper detached from duct assy, ordered damper hood assy; ordrng 1 W10847841 (dampr-hood), Found damper/hood assy.. broken, Replaced damper- hood assy, tested fan functions, tested okay.
Near Ripon, CA 95366
William
Job Details: 09/17/2018
whirlpool refrigerator WRT318FZDW02 Found temp 42 degrees in FF area, higher settings freezing FF area., Instructed customer on air balance settings, adjusted air balance in freezer, Ran diagnostics on unit, tested okay.
Near Waterford, CA 95386
William
Job Details: 09/17/2018
MAYTAG MICROWAVE MMV4205FZ0 Found open/close door problem, micro sw erratic operation, replaced door latch micro switches, checked microwave functions, tested ok; used 3 W10727360 (MICROSWITCH)s
Near Ceres, CA 95307
William
Job Details: 09/17/2018
whirlpool washer MVWB766FW1 Found dial with very erratic operation when selecting cycle, ran console test on unit, checked power to unit , power tested ok, ordered console & main control; ordrng 1 W11135391 (CONSOLE) and 1 W11135392 (MAIN CONTROL), Console have has erratic operation, Replaced console assy, Checked console functions, Tested ok
Near Perris, CA 92571
Kevin
Job Details: 09/14/2018
whirlpool refrigerator WRS315SDHM01 Unit not making ice or dispensing water. I removed water filter and water now dispenses. Unit has bad water filter. I called trade partners and they said water filters are not covered even if unit is 2 weeks old. They gave me the number to the water filter div and told me to have customer call them. Unit tests good.
Near Perris, CA 92570
Kevin
Job Details: 09/14/2018
kitchenaid refrigerator KRFF507HBS00 Unit making loud noise and warm temps in FC. I found that the temps were about 10 degrees warmer in FC. I pulled unit out and found that the cabinet has a couple dents and condenser fan housing is cracked allowing fan blade to hit housing. Housing could be cracked due to cabinet being tweaked by dent. Also found stainless water line leaking at unit. I tightened water line but line could be defective. Ordering fan housing and condenser fan motor. Will not be able to further diagnose unit till housing and fan have been replaced. ; ordrng 1 W11127829 (motor-cond) and 1 WP2188935 (blade-fan) and 1 WPW10406719 (shroud),c ustomer got unit exchanged at store.
Near Riverside, CA 92506
Kevin
Job Details: 09/14/2018
whirlpool refrigerator WRS325FDAB02 Water leaking out freezer compartment. I found iced over evaporator drain pan which was causing drain water to leak out freezer when in defrost. I cleared drain and tested unit. All tests good.
Near Riverside, CA 92507
Kevin
Job Details: 09/14/2018
maytag refrigerator MFX2876DRM02 Found unit has slow ice production. I tested ice box fan and found it to be spinning slowly. Also had error codes for ice maker. Need to replace ice maker, ice box fan and add second fan with new adaptor kit. Ordering parts. ; rqstng P&A on 1 W10846539 (fan ) and 1 W10864518 (adapter) and 1 W11188383 (ICE MAKER ), When I arrived to put ordered parts in a new symptom had started happening. The FC was at 15 degrees and RC was at 43 degrees. I put unit into test cycle and found that the FC was only getting a partial frost pattern. Unit has a low side sealed system leak. Unit will need both evaporators and compressor. Previous ordered parts are not needed and I will return. Removed and replaced compressor and evaporators. Vacuumed system down and charged with 5.5oz of Freon. Tested unit. All tests good. ; used 1 134A (134A 5.5OZ ), and 1 AF1200 (TUBE EXTENSION)
Near Riverside, CA 92501
Kevin
Job Details: 09/14/2018
whirlpool dryer WGD4815EW2 Timer locked up and shaft came out of timer when knob was turned. Knob is still good and customer has it. Unit needs new timer. Ordering timer. ; ordering 1 WPW10185981 (timer), Removed and replaced timer. Tested unit. All tests good.
Near Rialto, CA 92376
Daniel P.
Job Details: 09/14/2018
whirlpool refrigerator WRT541SZDW00 Refrigerator is not cooling, removed evaporater cover found no frost , compressor running , and filter drier already replaced on unit , refrigerator has low side leak causing system contamination, refrigerator took over 5 minutes to equalize, instructed customer, customer declined repairs will contact retailer
Near Fontana, CA 92336
Daniel P.
Job Details: 09/14/2018
whirlpool refrigerator WRS325FDAM04 Refrigerator led not working , dispenser not dispensing properly, found bad led module and solenoid sticking.; ordrng 1 WP2152713 (solenoid) and 1 WPW10515057 (light), installed new led module and solenoid assy tested checks ok call completed.
Near Rancho Cucamonga, CA 91730
Daniel P.
Job Details: 09/14/2018
kitchenaid dishwasher KUDS30IXBL9 Dispenser door broken melted onto heater , removed melted door , removed melted plastic from heater , replaced dispenser WPW10304408 (dispenser). call completed.
Near Rancho Cucamonga, CA 91739
Daniel P.
Job Details: 09/14/2018
whirlpool refrigerator WRF736SDAM11 Ice container broken , found hole in ice bin , ordering 1 WPW10347093 (ice container) replaced ice bin tested checks ok call completed.
Near Fontana, CA 92336
Daniel P.
Job Details: 09/14/2018
WHIRLPOOL REFRIGERATOR WRF736SDAM14 Icemaker not making ice found icemaker fill line frozen tested fill line heater found 120 V at heater , will order heater and valve for possible seeping ; ordrng 1 W11087201 (heater) and 1 WPW10341329 (water valve assy), Customer complaint icemaker not making ice found icemaker fill line frozen tested fill line heater found 120 V at heater , will order heater and valve for possible seeping, replaced valve and heater cycled and filled icemaker all ok call completed.
Near Fontana, CA 92335
Daniel P.
Job Details: 09/14/2018
maytag washer MVWC565FW1 washer not completing cycles, found f5e1 error , ran manual test found lock not working replaced tested and recalibrated all ok call completed.; used 1 W10838613 (LATCH)
Near Fontana, CA 92337
Daniel P.
Job Details: 09/14/2018
whirlpool refrigerator WRX735SDHZ00 Customer refrigerator drawer not opening and closing properly, , found damaged runner causing damage to deli drawer .will order parts; ordrng 1 W10385043 (rail) and 1 WPW10346891 (slide) and 1 WPW10366647 (pan-snack), Customer refrigerator drawer not opening and closing properly, , found damaged runner causing damage to deli drawer, installed slides and pan all ok call completed.
Near San Bernardino, CA 92411
Daniel P.
Job Details: 09/14/2018
MAYTAG WASHER MVWX655DW1 Washer not spinning found f7e1 error , found loose pulley nut, tightened, tested unit noisy during agitation, found large number of coins between and under washplate , no hot water , drain pipe too low , removed coins as courtesy, instructed customer to add hot water faucet and needs higher drain pipe call completed .
Near Highland, CA 92346
Daniel P.
Job Details: 09/14/2018
roper dryer RGD4516FW0 dryer not heating , found open thermal fuse replaced and tested all ok call completed.; used 1Thermal Fuse (3392519/WP3392519)
Near Upland, CA 91784
Tyler
Job Details: 09/14/2018
whirlpool refrigerator KRFF507ESS01 unit froze evaporator again. Ordering main control not in stock.; ordrng 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire), Removed and replaced evaporator fan harness and main control. Tested all works good at this time.
Near Montclair, CA 91763
Tyler
Job Details: 09/14/2018
whirlpool freezer WRF535SWHZ01 light not coming on and ice is clumping. Found switch was frozen. Fixed and set temps all works good at this time.
Near Montclair, CA 91763
Tyler
Job Details: 09/14/2018
maytag washer MVWX655DW1 unit is still shaking. Ordering basket not in stock.; ordrng 1 W10752719 (basket), , Removed and replaced basket tested all works good at this time.
Near Glendora, CA 91741
Tyler
Job Details: 09/14/2018
maytag dryer MGDC215EW2 Customer states something is burning in the dryer. Found debris is burning in the flame tube. Fixed and tested all works good at this time.
Near Rancho Cucamonga, CA 91730
Tyler
Job Details: 09/14/2018
whirlpool refrigerator WRS325FDAM02 Ice maker is leaking. Ordering ice maker; ordrng 1 WPW10300022 (icemaker), Removed and replaced ice maker. Tested all works good at this time.
Near Bloomington, CA 92316
Tyler
Job Details: 09/14/2018
whirlpool refrigerator WRB322DMBM00 ice maker stopped working. Removed and replaced W10884390 (icemaker). Tested all works good at this time.
Near Baldwin Park, CA 91706
Stephen
Job Details: 09/14/2018
WHIRLPOOL WASHER WTW7500GW0 Ran diagnostics. Had f3e2,f8e1,f0e3, f2e1 error codes. Cleared error codes. Found cold valve stuck closed. Replaced fill valve. Ran load size calibration. Tested hot/ cold fill. Unit is filling properly. Complete.
Near La Puente, CA 91746
Stephen
Job Details: 09/14/2018
whirlpool refrigerator WRT138FZDW00 sealed FC,RC cabinet to liner with RTV silicone sealant. Advised to leave door closed at least 4 hours before opening. No other causes of condensation found at this time. Complete.
Near La Puente, CA 91744
Stephen
Job Details: 09/14/2018
whirlpool refrigerator WRF767SDEM01 Ran diagnostics. Ice box fan not running. Found FC door warped in top center causing gasket not to seal. FC evaporator fan iced up, RC evaporator, fan iced up. Needs FC door, FC evaporator motor, blade, RC evaporator motor/ harness, ice box fan. 1 LW10341279 (dor-fip ss) and 1 W10846539 (evaporator fan blade) and 1 W11032800 (motor-evap) and 1 W11033168 (harns-wire) and 1 WP67006337 (blade- fan), Replaced FC door. Relocated RC thermistor with foil tape, zip tie per service bulletin # w11092686c.Unit is cooling properly at this time. Cleaned condenser. Advised to keep FC door closed for 4 hours. Complete.
Near West Covina, CA 91791
Stephen
Job Details: 09/14/2018
whirlpool refrigerator KFIV29PCMS03 Found ice container has rust on auger, Left upper FC slide stops are broken. Needs adaptor kit. Needs ice container, bracket; 1 W10864519 (adapter), 1 W11129522 (ice-contnr), 1 W11131390 (bracket), 1 W11161915 (BRACKET), Replaced ice container, FC upper drawer brackets, installed adaptor kit per service pointer # w10842568. Unit is cooling properly at this time. Complete.
Near Beverly Hills, CA 90210
Isidore
Job Details: 09/14/2018
KITCHENAID DISHWASHER KUDE60HXSS58 4 and 8 1 slow drain long verified , drain motor WPW10531320 weak slow, part ordered; 1 WPW10531320 (pump-drain) Vacuum water inside tub, Removed toe panel and old drain motor. Installed new drain motor, test drain for leaks and operation ok dishwasher working at this time.
Near Beverly Hills, CA 90210
Isidore
Job Details: 09/14/2018
kitchenaid dishwasher KUDP02FRSS Found dishwasher not circulating water properly, washer motor sump needs to be cleaned serviced. Removed lower spray arm and filter cover. Cleared chopper filter and sump, reinstalled cover spray arm and test dishwasher operation, ok at this time. Customer advised on rinse agent use and running hot water before use
Near Beverly Hills, CA 90210
Isidore
Job Details: 09/14/2018
kitchenaid dishwasher KUDE20FXSS1 Found fault codes 66 low water no verified 81 slow drain not verified 64 low temp water verified customer instruct running hot water before use 82 drain electrical , not verified drain motor working at this time. Found dispenser not closing properly removed outer door panel and old detergent dispenser. Installed new dispenser test dispenser ok at this time. Reinstalled door panel, dishwasher working at this time
Near Los Angeles, CA 91403
Isidore
Job Details: 09/14/2018
whirlpool refrigerator WRT311FZDB01 Found refrigerator door seal not sealing on hinge side, causing warm air to coming not allowing proper refrigeration. using heat gun made adjustments to relax/seat door seal for proper fit . Refrigerator working properly at this time.
Near Hesperia, CA 92345
Cesar
Job Details: 09/14/2018
whirlpool microwave WMH31017HS0 Found failed primary door switch failed to break contact when door opened causing a short in the unit and blowing the main fuse replaced fuse and switch tested good ; used 1 W10138793 (FUSE), and 1 W10727360 (MICROSWITCH)
Near Victorville, CA 92395
Cesar
Job Details: 09/14/2018
maytag dryer MVWC555DW0 Splines on wash plate are stripped out causing it to not engage drive shaft ; ordrng 1 W10902814 (washplate), Replaced wash plate calibrated and tested all tested good.
Near Apple Valley, CA 92307
Cesar
Job Details: 09/14/2018
frigidaire dishwasher LFBD2412SF0A found unit is missing the sump seal no one has worked on this unit factory forgot to install seal during assembly ; ordrng 1 154246801 (gasket,sump), Replaced sump gasket tested unit when motor runs makes a loud grinding noise it looks like motor got wet when unit was installed and tested and sump gasket was missing ; ordrng 1 154844301 (motor & pump assy), Replaced gasket and sump unit tested good.
Near Barstow, CA 92311
Cesar
Job Details: 09/14/2018
maytag dryer MEDC400BW1 Found open thermal fuse cutting off power to motor replaced it and unit tested good; used 1 WP3392519 (THERMAL FUSE)
Near Barstow, CA 92311
Cesar
Job Details: 09/14/2018
maytag washer MVWB835DW0 Found f6 e3 code communication problem between control and UI decline at this time
Near Helendale, CA 92342
Cesar
Job Details: 09/14/2018
ge refrigerator GSS25GMHJCES Water filter stuck not coming out had to take water filter housing out to be able to grip it and take it off found a sharp plastic dug in to filter keeping it from spinning cut off and sanded down sharp edge reassembled filter housing and all checked good
Near Adelanto, CA 92301
Cesar
Job Details: 09/14/2018
whirlpool washer WTW8500BW Noise found tub ring on unit was unclipped from tub causing it to hit top of cabinet during the wash and spin. Reinstalled tub ring unit checked good.
Near Pinon Hills, CA 92372
Cesar
Job Details: 09/14/2018
ge washer HTW200ASK1WW Unit still has massive dent in the rear panel it is pushed in to the tub assembly area now tub assembly has no room to move in and during spin hits cabinet rear cabinet is a none repairable component this has already been documented with GE technical department. Cust was told they want a second opinion And I was sent back out bill GE for second visit
Near Hesperia, CA 92345
Cesar
Job Details: 09/14/2018
whirlpool swash SFF1000CLN0 I found button to dispenser broke off causing steamer not to function. Ordering parts listed ; ordrng 1 W10570153 (dispenser) and 1 W10626660 (button) and 1 W10711392 (shield) and 1 WPW10718139 (cntrl-elec), Replaced failed parts, unit tested good
Near Simi Valley, CA 93063
Aaron
Job Details: 09/14/2018
whirlpool refrigerator ED5LVAXWQ02 Unit is jammed , motor module is stripped , replaced WPW10272869 (ICEMAKER) unit filled tested ok operations normal allow 3 days for the unit to fill all the way with ice.
We serviced a
whirlpool refrigerator KFIV29PCMS03 Pantry display and control asm is not working ordered parts fresh food temp good and accurate ordered parts to correct pantry control; ordrng
Model 1 W11048824 (cover), 70.78, 1 W11199439 (PANTRY CONTROL), Replaced the pantry control and cover , tested ops normal.
Near Ojai, CA 93023
Aaron
Job Details: 09/14/2018
Near Fillmore, CA 93015
Aaron
Job Details: 09/14/2018
ge washer GTW330ASK2WW Seized up drain pump motor needs new drain pump ordered part; ordrng 1 WH23X24178 (DRAIN PUMP), Replace the drain pump assembly tested operations unit is working as designed.
Near Santa Paula, CA 93060
Aaron
Job Details: 09/14/2018
whirlpool washer WTW5000DW1 Unit gearcase is bad ordered parts leaking oil saturated cam and belt asm ; rqstng P&A on 1 W11035751 (gearcase), Replaced the gear case Belt and Cam assembly tested operations unit is working as designed.
Near Oxnard, CA 93035
Jesus
Job Details: 09/14/2018
whirlpool oven KODE300ESS02 Customer states that unit is too hot. Checked unit and an diagnostics no error codes found. Ran relay tests and upper/lower everything is woking properly. Called techline to document.
Near Oxnard, CA 93033
Jesus
Job Details: 09/14/2018
whirlpool washer WTW5000DW1 Customer states this unit is leaking. Checked unit and found the hot water hose leaking due to corrosion. Ran diagnostics and passed. Unit is working as designed.
Near Oxnard, CA 93035
Jesus
Job Details: 09/14/2018
whirlpool washer MHW8100DC0 Customer states that unit still giving out error codes. Ran diagnostics and found error codes. Slide unit out with skip plate and removed back cover. Tested the pressure switch and receiving proper voltage of 5vdc. Assembled unit and readjusted the hard water setting and dispensing soap level to 2. Ran diagnostics and passed. Unit is woking as designed
Near Oxnard, CA 93030
Jesus
Job Details: 09/14/2018
WHIRLPOOL REFRIGERATOR WRT549SZDB00 Customer states that unit is not cooling. Checked unit and found duct vents clogged iced up. Also found the freezer cover iced up. Removed the cover and found the drain port clogged and iced up. Used steamer and cleared out all ice. Assembled unit and tested. Unit is now woking as designed.
Near Thousand Oaks, CA 91320
Jesus
Job Details: 09/14/2018
kitchenaid refrigerator KBFC42FTS04 Customer states that unit is icing up on freezer side. Checked unit and found frost accumulating around freezer liner. Removed door and drawers. Also found the drain port clogged and ice building up on unit. Removed all ice and defrost with steamer. Sealed the liner on freezer compartment. The door gasket was not placed properly and allowing air through. Placed some adhesive on lower section of freezer door gasket. Assembled unit and tested. Unit is now working as design.; used 1 WP482338 (ADHESIVE)
Near Oxnard, CA 93033
Jesus
Job Details: 09/14/2018
WHIRLPOOL REFRIGERATOR WRT518SZFM00 Customer states that unit is not cooling. Checked unit and unit is cooling properly. Checked gaskets and tested components. Unit is woking as designed.
Near Oxnard, CA 93033
Jesus
Job Details: 09/14/2018
WHIRLPOOL REFRIGERATOR WRT311FZDB00 Customer states that unit is leaking water. Checked unit and found some frost in the freezer tower. Called techline and advices to decreased the flow to fresh food section. Also customer has vegetable and fruit not sealed properly. Unit is woking as designed.
Near Camarillo, CA 93010
Hector Zuleta
Job Details: 09/14/2018
whirlpool dishwasher WDF330PAHS1 Dishwasher not cleaning properly. Set unit on diagnostic and found no error code. Looks like customer is not removing excess of food from the dishes before place them in the dishwasher, also found the rinse aide reservoir empty. Dishwasher pass the whole test, everything works.
Near Oxnard, CA 93033
Hector Zuleta
Job Details: 09/14/2018
whirlpool refrigerator WRX988SIBM03 Found freezer door gasket is falling off. Checked unit and found door gasket got out the liner/cabinet. Adjusted and tested ok.
Near Los Angeles, CA 91364
Michael
Job Details: 09/14/2018
kitchenaid dishwasher KDTM354DSS4 Customer states unit UI control became unresponsive and now does not function.9-1 diverted can’t find position8-1 slow drainCleared faults. Checked air gap and is clear. Unplugged unit and verified good power source verified with meter.Plugged unit in and control is now operable. Ran unit through rapid advance and all cycles operate as intended with no issue. Recommended customer use rinse aid as dispenser was empty.
Near Los Angeles, CA 91402
Michael
Job Details: 09/14/2018
whirlpool dryer WGD4850BW0 Customer states dryer does not get hot. Tech found no heat but unit will spin. Tech found blown thermal fuse. Removed and replaced thermal fuse from truck stock and unit now heats and operates as intended. Tech advised customer to water dryer hose as hose was pinched. Job complete; used 1 WP3392519 (THERMAL FUSE)
Near Los Angeles, CA 91342
Michael
Job Details: 09/14/2018
maytag washer MVWB765FW1 Customer states unit stained her cloths. Tech observed a bleach stain on clothing. Tech leveled unit by raising front legs. Soap dispenser is operating as intended. Recommended to use extra rinse cycle and cut strength of fabric softener. Advised to raise the drain tube above 36” for unit to fill and drain properly. Unit ops as intended job complete.
Near Los Angeles, CA 91342
Michael
Job Details: 09/14/2018
whirlpool refrigerator WRB322DMBM00 Unit is warm in fresh food and ice build up in freezer. Found evap fan not on and large ice build up in freezer area. Ordering evap fan W11024089Thermistor 12002355Damper WPW10594330; ordrng 1 12002355 (thermistor kit) and 1 W11024089 (motor-evap) and 1 WPW10594330 (control), Removed and replaced evap motor and thermistor. Removed and replaced diffuser. Plugged unit in and compressor kicked on. Diffuser cycled unit ops as intended job complete.
Near Los Angeles, CA 91342
Michael
Job Details: 09/14/2018
AMANA REFRIGERATOR ASD2275BRS01 Customer states unit is not making ice. Jumped pins T and H and ice maker began to cycle and became jammed. Replaced ice maker assembly with truck stock pn WPW10300024; used 1 WPW10300024 (ICEMAKER)
Near Palmdale, CA 93552
Patrick
Job Details: 09/14/2018
maytag washer MVWB835DW3 Customer having issues with water level and white spots on clothes. Also stated that clothes aren’t spinning. No error codes stored. Needs control kit; ordrng 1 W11111453 (cntrl-elec), Removed and replaced part tested unit. All ops checked good.
Near Littlerock, CA 93543
Patrick
Job Details: 09/14/2018
FRIGIDAIRE RANGE FFEF3016TS Found front burners not working. The left front not at all and the right one not as hot. Burnt terminal for the left burner. Also large burner falling apart. Removed and dew placed terminal and burner. Changed infinite switch for small burner as well. All ops checked good.
Near Palmdale, CA 93552
Patrick
Job Details: 09/14/2018
whirlpool dryer WGD8900BC Found the unit having drying issues checked the flame cycle and it misfired when trying to relight. Needs new coils. Removed and replaced. Tested unit. All operations checked good at time of service. Liquid dripping was customer error cleaned up spot not leaking; used 1 279834 (2 COIL GAS VALVE SET)
Near Lancaster, CA 93535
Patrick
Job Details: 09/14/2018
whirlpool washer WTW8500DW3 Customer having issues with the unit shutting itself off mid cycle. Checked the codes and found loss of power code. Checked plug and it’s on a gfi circuit. Needs to be off. Checked connections at board and the neutral terminal on the power molex was loose. Secured connection. Tested on another plug and unit worked fine.
Near San Fernando, CA 91340
Raymond
Job Details: 09/14/2018
WHIRLPOOL DISHWASHER WDT720PADM1 When inspecting unit found leak coming from bottom assembly pulled unit out inspected and found tub cracked and motor was leaking need to auto for tub. Replaced latch and tested unit. Drain pump screaming. Bad pump. Needs drain pump.; ordrng 1 WPW10348269 (drain pump), Replaced drain pump and tested unit. Unit door now popping open canceling cycle. Inspected and everything appeared to be normal contacted tech line and they were no help. Scheduling for Thursday with Andrew. , Replaced straight and tested unit unit functions normal now.
Near Los Angeles, CA 91342
Raymond
Job Details: 09/14/2018
whirlpool washer WTW5000DW0 Upon arrival was clothes wet and unit not spinning. Found long drain code, inspected and found blockage inside tub and drain pump faulty. Quoted customer for repair, customer approved. Ordering 1 WPW10581874 (pump-water), Cleared blockage from unit. Tested unit, drain pump actually working. My jumper lead was faulty. Customer is fine with unit as is, since unit completed automatic test unit functions as designed.
Near Burbank, CA 91504
Raymond
Job Details: 09/14/2018
whirlpool dishwasher WDF520PADM7 Upon arrival unit would not drain. Disconnected from air gap and unit drained. Unit functions as designed at time of service. Customer needs a plumber
Near Burbank, CA 91502
Raymond
Job Details: 09/14/2018
kitchenaid dishwasher KDTE234GPS0 Upon arrival unit had small rust spot. Documented in pics. Contacted techline and discussed. Determined to be cosmetic. Contacted TP and discussed. They will cover parts only for this issue. Quoted cx for labor only of 69.99 cx approved, ordering door.; ordrng 1 W11165143 (STAINLESS DOOR), Installed door. Tested unit. Unit functions as designed.; Job Complete.
Near Santa Clarita, CA 91350
Billy J.
Job Details: 09/14/2018
whirlpool oven WOD51EC0AS04 Upon arrival unit getting f5e1 error code customer states all operations are normal its only when she tries to do a self clean went threw all tests tried to lock latch in diognosis nothing per techsheet replace latch and control W10883049 w10842982; ordrng 1 W10842982 (cntrl-elec) and 1 W10883049 (latch-door) uninstalled oven removed and replaced control and latch retested job complete.
Near Santa Clarita, CA 91321
Billy J.
Job Details: 09/14/2018
whirlpool washer WTW5000DW1 Upon arrival customer stated unit not working tilted unit back leaking oil out of gearcase everywhere also had bad shifter; ordrng 1 W11035751 (gearcase), Removed and replaced gearcase and actuator retested job complete recalibrated and unit now functions as desighned job complete.
Near Los Angeles, CA 91331
Billy J.
Job Details: 09/14/2018
whirlpool dryer MGDC400VW0 Upon arrival belt was broken removed and replaced dryer repair kit 4392065 (DRYER REPAIR KIT) retested job complete.
Near Santa Clarita, CA 91321
Billy J.
Job Details: 09/14/2018
whirlpool dishwasher WDF520PADB7 Upon arrival customer stated unit was leaking lowered legs and leveled unit adjusted seal retested no leaks at this time job complete.
Near Stevenson Ranch, CA 91381
Billy J.
Job Details: 09/14/2018
kitchenaid microwave KMHS120ESS2 Upon arrival customer stated unit giving door error code found interlock switches are shorted removed and replaced from truck stock retested job complete. Used WPW10156813 (INTERLOCK) WP8206419 (INTERLOCK)
Near Castaic, CA 91384
Billy J.
Job Details: 09/14/2018
whirlpool dishwasher WDTA50SAHX0 Upon arrival customer stated that moisture was appearing on all side walls found customer was not using a rinse aid instructed customer of proper use and care retested job complete also lowered legs and installed unit properly retested job complete.
Near Pasadena, CA 91103
Bryan Dunn-Wilson
Job Details: 09/14/2018
kitchenaid dishwasher KDTM384ESS1 Customer states upper rack is not getting clean. Inspected wash air service found that spray arms were disconnected at sump. Reestablished connections unit is now functioning as designed. No dents dings or scratches caused by tech.
Near Monrovia, CA 91016
Bryan Dunn-Wilson
Job Details: 09/14/2018
WHIRLPOOL WASHER WFW7590FW0 Customer states soap in leaking from inside washer onto floor. Inspected unit. Removed dispenser found debris clogging dispenser, cleaned out the clogging, placed in new dispencer. Instructed customer on proper usage of soap. No dents dings or scratches caused. By tech.
Near Altadena, CA 91001
Bryan Dunn-Wilson
Job Details: 09/14/2018
KITCHENAID REFRIGERATOR KRFC704FSS00 Customer states high temps in fridge. Inspected unit found RC evap fully frosted over. Ran diagnostics. Unit is running wrong software. Need control from Service pointer #W11033419B; ordrng 1 W10789113 (cntrl-elec), Removed and defrosted the RC evap replaced both the RC evap cover and the main control. Unit is now functioning as designed. No dents dings or scratches caused by tech.
Near Los Angeles, CA 91342
Bryan Dunn-Wilson
Job Details: 09/14/2018
WHIRLPOOL WASHER MVWB765FW0 Customer states loud grinding during agitation. Tested unit in diagnostics. Got locked rotor error code. Rotor is locked. Replacing rotor and gearcase. Did not reschedule due to part availability ; ordrng 1 W11260238 Upon arrival cx states 7nit is still making noise. Ran diagnostics got overload error code. Ran test cycle heard no noise. Ran agitate and spin test in diagnostic still hear no noise. Recorded video of unit running and not making noise. Instructed cx on proper loading of unit and explained to cx that noise is possibly from them overloading it. Cx became irate telling me I don’t know what I’m doing I then told cx to have a nice day
Near Bakersfield, CA 93308
Dane
Job Details: 09/14/2018
WHIRLPOOL REFRIGERATOR WRX735SDBH02 Upon arrival the unit was freezing food in fresh food section. Called tech support and talked to Kevin. Ran tests and Kevin. Removed and replaced thermostat and tested unit. Unit functions normal also went over proper fridge loading and air diversion in with customer.
Near Bakersfield, CA 93305
Dane
Job Details: 09/14/2018
WHIRLPOOL OVEN WOS11EM4EB01 Upon arrival the unit was dead. Found thermal fuse and tod thermostat open. Removed and replaced and tested unit. Blower fan not turning as fast as it should and making sound. Unit will still need new blower; ordrng 1 WPW10176670 (blower), Uninstalled Unit removed and replaced blower and tested unit. Unit functions normal.
Near Bakersfield, CA 93305
Dane
Job Details: 09/14/2018
FRIGIDAIRE REFRIGERATOR LFTR1814LWG Upon arrival of the unit was not cooling. Unit was not cooling because of horrible cockroach infestation. Took pictures of how disgusting unit was. Called Lowe’s service advantage and spoke to Stacy to see if repair would be covered. She said no warranty is voided please bill out for trip and diagnostic.
Near Taft, CA 93268
Dane
Job Details: 09/14/2018
FRIGIDAIRE REFRIGERATOR FFHT1514TW Upon arrival of the unit was not cooling. There was zero gas in the system. Sealed system has a leak and was pumping with no gas contaminating oil in compressor and sealed system. Unit needs a new heat exchange, compressor, died dryer, and evaporatorPLEASE MAKE THIS A THREE CALL COUNT. 3CALL!!!; ordrng 1 241650209 (compressor) and 1 5303918275 (evaporator kit) and 1 5303918358 (filter-drier w dye) and 1 5304506539 (heat exchanger), Removed and replaced all sealed system parts and thermostat and tested unit. Unit functions normal now.
Near Arvin, CA 93203
Dane
Job Details: 09/14/2018
WHIRLPOOL REFRIGERATOR WRF535SWHV00 7722944446...Dave Call tech-support and spoke to Dave. Ran dampener test and dampener open and close properly. Fresh food thermostat and freezer thermostat past test. With Dave from tech-support installed new board and offset temperature from program 5 to a warmer 3. As advised by tech-support this will take care of issue. Unit functions normal
Near Bakersfield, CA 93307
Dane
Job Details: 09/14/2018
whirlpool range WFG320M0BW Upon arrival door glass had come out of brackets. Remove door turned upside down remove the bracket that holds in door glass secure door glass in proper position and resecured brackets. Reinstall door and tested unit. Unit functions normal.
Near Baywood-Los Osos, CA 93402
George
Job Details: 09/14/2018
kitchenaid oven KGRS505XSS03 Found range bottom oven going up to 450 degrees wen set at 400 top oven checking ok ok to replace control board . Office to call customer wen part in.; ordrng 1 WPW10365423 (cntrl-elec), Installed new part tested check out ok complete . No dents or dings cause by tech.
Near Paso Robles, CA 93446
George
Job Details: 09/14/2018
MAYTAG DRYER MGDB850YW1 Found dryer working ok tested unit with out vent connected getting hot customer instruct dryer vent venting thrue roof advise to have chimney serviced to clean vent.; Job Complete.
Near Paso Robles, CA 93446
George
Job Details: 09/14/2018
FRIGIDAIRE REFRIGERATOR LFHB2741PFAA Found refrigerator intermently making ice found layer of ice inside ice maker compartment Called tech line ice maker not filling found plug fill tube clear out fill tube reposition compartment testing ok complete . No dents or dings cause by tech
Near Morro Bay, CA 93442
George
Job Details: 09/14/2018
WHIRLPOOL DRYER MGDZ600WRO Found dryer working ok customer stating had chimininey cleaner out servicing all condos customer instruct to have chimney serviced double check vent intop of second story condo roof complete. No dents or dings cause by tech.
Near Los Angeles, CA 91307
Kenneth
Job Details: 09/14/2018
KITCHENAID REFRIGERATOR KRFC704FSS00 Found unit with frosted on fridge evap. Have evap cover but do not have the control. Control is not current. Ordering control board. ordrng 1 W11169516 (CONTROL),Installed ice maker. Control and cover and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Near Los Angeles, CA 91605
Kenneth
Job Details: 09/14/2018
maytag washer MVWC415EW1 Found unit making noise due to worn cam. Replaced cam with PreID and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician. Used W11035747 (Gearcase) W10721967 (CAM) W10528947 (HUB)
Near Los Angeles, CA 91406
Kenneth
Job Details: 09/14/2018
whirlpool refrigerator ET186KXHW00 Leaking water in fridge due to clogged drain line. Backing into freezer and leaking into fridge. Defrosted ice build up in drain line and tested unit. Unit is working properly.
Near Los Angeles, CA 91406
Kenneth
Job Details: 09/14/2018
whirlpool refrigerator WRT771REYM00 Found water freezing at bottom of freezer due to clogged drain grommet. Cleared drain drain and defrosted all ice. Tested unit. Unit is now working properly. Customer approves no dents dings or blemishes on or around unit caused by technician
Near Los Angeles, CA 91343
Kenneth
Job Details: 09/14/2018
whirlpool refrigerator WRT316SFDM01 Found unit with no cool due to leak at filter drier. Leaking from one of the factory connections sealed connection and vacuumed unit down and recharged with 4.25 OZ of R134A refrigerant and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician. No leaks found. Pressures checked good. ; used 4 R134A (REFRIGERANT)
Near Tulare, CA 93274
Enrique
Job Details: 09/14/2018
whirlpool range WFG505M0BS3 Inspected a whirlpool range . Customer complaining , outer door frame separated from the glass . Need the outer door . ; ordrng 1 W11176456 (OUTER DOOR ), Replaced the outer door . Now the range works as designed
Near Visalia, CA 93292
Enrique
Job Details: 09/14/2018
frigidaire refrigerator LFSS2612TD0 meat pan received broken . ; ordrng 1 240350702 (cover) and 1 241969607 (PAN-MEAT), Replaced the meat pan and cover . All functions checked normal at time of service . No leaks .
Near Visalia, CA 93292
Enrique
Job Details: 09/14/2018
whirlpool cooktop WCG51US0DW00 valves bypassing , causing gas leak . I will need to replace the gas regulator ; ordrng 1 W11087445 (regulator), Replaced the cooktop gas regulator . I checked for leaks . All functions checked normal at time of service . No gas leaks .
Near Laton, CA 93242
Enrique
Job Details: 09/14/2018
AMANA DRYER NED4655EW1 Unit making thumping noise . Replaced a dryer repair kit , truck stock . All functions checked normal at time of service . ; used 1 4392065 (DRYER REPAIR KIT)
Near Tulare, CA 93274
Enrique
Job Details: 09/14/2018
whirlpool washer VAW3584GW1 Inspected a conservator washer not completing the wash cycle . Found shifter fault error code . Replaced the shifter , truck stock . Performed calibration , ran a quick wash cycle test . All functions checked normal at time of service . No leaks . ; used 1 W10913953 (ACTUATOR)
Near Tulare, CA 93274
Enrique
Job Details: 09/14/2018
WHIRLPOOL FREEZER WRT138FZDW00 freezer frosting up , RC not cooling . I replaced the control box , wire harness and thermistor . All functions checked normal at time of service. Used W11223731 (CNTRL) W10913629 (Harness) WPW10383615 (THERMISTOR)