Found heating element unplugged and the alsoninformed CX on proper vent cleaning procedures

"Found machine not responding to commands I gave. Removed and replaced control board, unit now starting up a cycles."

Installed parts tested check out ok complete.

Found washer not filling properly fl error replaced valves retest ok complete.

"Installed new filter head, unit is now operating as designed leak free at this time of service $313.74 CC Auth# HUX4UY"

"He led unit found loose wire at cold inlet valve, re secured connection and tested ops unit working properly."

The control boards needed to be updated. I updated control boards and installed the lower sprayer on properly. Unit tested OK.

"Broken wire harness to the drain pump, I repaired and secured drain pump wire harness tested unit and its now draining and operating as designed, cx approved repair and service"

Found no error codes stored at this time. The unit has excessive suds in the tub during installation. Found no leaks at this time and all functions working as designed. I removed the excessive suds so the unit can start fresh. Unable to verify complaint. The customer states the issue happened months ago but just hasnt called about it. The only recommendation I have to have the hose that goes from the air gap to the garbage disposal. It is backing up.

"Washing was not draining (broken pump harness). Installed harness, performed calibration. Washer operating as designed. No leak.; used 1 W11590868 ( HARNS-WIRE) from stock"

"Found washer exexively shaking on a spin found back foot not touching floor removed reposition not strip retested u it check out on a full spin ok complete."

Installed control. Calibrated unit and ran a service cycle. Unit passed without fault.Closed and ensured the gate was latched upon leaving.

"No ice per customer. FC temp is 1.2f. Found IM switch in off position. Ran diagnostics. Test 56 E0, test 57 passed. Test 45 passed. Ice maker is harvesting and filling properly at this time. Advised customer to allow 3-4 days for ice. Unit is cooling properly at this time. Complete."

The issue with the microwave is that it was not installed properly. The flapper on top of the microwave was stuck in the closed position. Corrected the issue and the unit is testing OK

"After running a diagnostics test, found slider skipping gears, replaced slider and clutch and retested. Unit functions as normal."

"Replace both float switch and water valve assembly, tested unit and there were no leaks, unit working properly,Job complete."

Dryer was not heating (open thermal cut off). Installed thermal cut off. Dryer operating as designed. ; used 1 W10900067 ( Thermal cut off) from stock

Removed and replaced units physically broken strike. Tested to make sure it was locking after replacing. Job complete.

Replaced latch assembly. Calibrated the washer. Unit tested ok.

Installed pan kit. And fan cover. Adjusted check valve so hinge was sitting at the top and not sideways. Unit is working properly. Checked and

Installed the gasket. Informed customer to not use the unit until after the glue had dried. The unit failed the vent test. Customer must clean depicting to improve drying performance.

"Remove the old agitator, install the new one and retest the unit. Has problems with the lid lock, replace the lid assembly, retest the unit. Now unit has properly with clutch and slider. Replace this 2 components. Retest the unit and now is working properly. Job complete"

Replaced defrost timer. Unit tested OK.

"F7E1, checked & tightened wire harness to heater, ran self diagnostic cycle, unit heater heating & operating as designed."

Fixed- installed new part (belt) auto test pass- no screeching noises- cx ok repair

"Water valve clogged with sand and debris and water pressure in home is very low,replaced water valve and ran wash cycle and motor was turning but not moving tub,removed motor cover and found bad belt,replaced belt and ran diagnostic cycle successfully,washer now working as intended.; used 1 WPW10006384 (Belt) from stock"

JB OUT 12/20/24.Installed replacement ACU.Reassembled.Successful drained standing water in wash tub.Tested in NOTMAL cycle verified correct water fill and agitation functions.Cancelled cycle.Tested in Drain and Spin.Verified drain pump and spin functions.NO CHARGE TO CUSTOMER.JOB COMPLETE

"Upon arrival, inspected unit found unit making kind of loud noises replaced icebox cooling fan unit is now running normal and sounds as it should advise customer that gurgling rumbling and hissing, and other types of noises may be normal to refer to use your care guide to further understand these all operations are normal now job complete"

Replaced latch all tested good

Replace the gear case assembly and all the parts listed tested operations. Unit is working as designed now at this time.

Installed part tested check out ok on a fill wash and drain ok complete.

"Install the new suspension, rotor and slider. Recalibrate the unit, retest the unit and now is working properly. Job complete"

"Fixed- found loose wire at cntrl elec causing unit not to drain, reseated, then tested, all test pass in diagnostic- unit is now draining- cx ok repair"

Installed new heater could not test dishwasher is in garage customer to test and monitor wen reinstalled complete.

Tested unit found panel not always responsive and unit will shut down mid cycle ordering new panel and control ; ordrng 1 W11637583 (Control) and 1 W11613564 (Panel)

Upon arrival unit was unplugged. Plugged in unit and unit is running in and out. Loosing power from control. Will order and replace control and ui. ; ordrng 1 5304534552 (Cntrl) and 1 5304533234 (Ui)

"Confirmed water in icemaker but not frozen. Not cold enoughto make ice. Ran test and checked Ice box fan, no movement from icebox fan, fan is not out. Will replace fan ; ordrng 1 5304493604 (Ice box fan) and 1 243297608 (Im)"

Pump continuously running. Defective pump. Will order and replace pump and control. ; ordrng 1 W11399437 (Pump) and 1 W11556725 (Cntrl)

"Noise coming from transmission. Stuck gear in gearcase, caused for belt to slip and destroy belt and cover, Will need to replace gearcase, agitator, belt and cover. ; ordrng 1 W11550891 (Agitator) and 1 W11449840 (Gearcase) and 1 W11239857 (Belt) and 1 W11409708 (Shield)"

"Installed new control. Unit still will not power on. Checked voltage at p1 and p2 main control, no voltage present. No voltage present and l1 to ground. Open fuse. Will order fuse and filter board. ; ordrng 1 W11707984 (Fuse) and 1 WPW10531156 (Filter board)"

"Needs 2 call count Unit is intermittently misfiring when unit reaches temp then doesnt maintain temperature as a result , ordered parts needed to repair the unit ; ordrng 1 W10680035 (burnr-oven) and 1 W10324262 (igntr-oven)"

"Upon arrival found unit with error codes F1E0, F1E1, F3E9, F9E0 and F2E1, this about miss communication, miss wiring and stuck or short key. Check the unit and found corrosion on the main control board. Check voltage and is present 12, 5 and 33 ACV. According with tech sheet, this unit will need new control board and ui components. ; ordrng 1 W11029431 (Console) and 1 W11105615 (Display) and 1 W11034208 (Control board) and 1 W11025616 (Harness) and 1 W11176109 (Display harness)"

"Upon arrival found unit with door damage in the bottom section. Check the unit and found errors codes F31 and F26, this about out off balance. This door is totally damaged and will need new one. Additional unit was needed a firmware update, updated control. ; ordrng 1 WH10X35298 (Door assembly)"

"Found refrigerator damper exexively loud torn freshfood gasket need this part .; (created new UIS, deleted prior attachment to UisID 463271), ordrng 1 W10830162 (Gasket) and 1 WPW10594330 (Damper)"

"Front panel is bent out, will need to replaced front panel. ; ordrng 1 W11402953 (Chrome panel)"

"Cx states poor washer performance. Sprayer arms are clogged with mineral deposits and food particals. Multiple failures. Drain hose is leaking. Sump assembly is leaking from Diverter motor. Upper and lower sprayer arms clogged, causing wash performance. ; ordrng 1 WPW10448645 (Upper sprayer arm) and 1 W11665769 (Sump assembly) and 1 W11101428 (Lower sprayer arm) and 1 WPW10545278 (Drain hose)"

Cx states unit didnt unlock after completing cycle. Only happened once. Cx was able to unlock washer by resetting power to unit. Checked for error codes. F9e1(long drain). Only code. Performed diagnostic cycle. Unit didnt start cycle. All lights just flashed. Lower harness is damaged. Possible damage to drain pump and main control. ; ordrng 1 W11399437 (Drain pump) and 1 W11643701 (Lower harness) and 1 W11626074 (Control) and 1 W11675701 (Hmi)

Replaced lock and latch. Issue persists. Called GE tag team to document and further diagnosis. Main board has failed. Will need second man. Stacked unit. ; ordrng 1 WH22X37840 (Main control)

After replacing shorted drain pump. Found that theres an excess of glass on sump area and drain loop.will need to replace hose to complete repair.; ordrng 1 WPW10545278 (Drain loop) and 1 WPW10605057 (Sump assembly)

"Fixed- found agitator had pop off from shaft, reattached, add Loctite to screw, agitator is now tight, and will not pop off- cx ok repair"

"Referred to technical service pointers # W11693378 and replaced timer as instructed,knob rotating as designed and dryer working properly.S Code: S15110; used 1 WP692490 (Timer) from stock"

"Upon arrival found unit without dispenser water on making ice. Check the unit and found the problem is with the water, wasnt open by the water supply. Open the water valve. Check the unit and now start dispensing water, and cycling the ice maker. Job complete"

Found washer not spinning found belt pop off reposition retest ok complete.

8-4Confirmed water in float switch not allowing unit to advance. Removed float switch and found leak coming from hose. Fastened up and Re connected hose to sump . Unit is now running a complete cycle and working as designed.

"Unit does not make ice , checked operations unit ice bin is jammed with an ice chunk ,pulled bin removed ice chunk , and reset the system and turned on the icemaker which the customer did not know how to turn on unit cycled and will now make ice and dispense ice correct correctly"

Found unit not heating due to bad thermal fuse. Replaced and tested. Unit is working properly. Customer approves function at this time.

Unit was not heating upon arrival. Found that the purple wire connected to the heater assembly was burnt and disconnected. I fixed the connector with a new one and crimped it on to the wiring. Reassembled and tested. Unit is now heating as designed.

"Found screw, securing rotor motor was backed all the way out. Found old screw and secured properly. Tested, unit no longer shaking or making unnatural noise when spinning. Also gave customer a few tips for what cycles to use when washing more absorbent materials. Had customer put closing in unit and showed them how to load it properly. Got clothes, wet and showed customer a baseline for what to expect when unit is spinning in terms of movement."

Found clip securing lid was ajar not slowing top to clip in. Fixed position of clip and secured top in properly. Units lid not longer protruding on right side.

Check the washer door lock is busted continuously tries to lock and doesnt succeeded. Replace the door lock assembly tested operations. Unit is working as designed now at this time.

"JB out 12/19/24Customer states dishwasher is not heating water and dishes are not drying at all by end cycle. Upon arrival found dishwasher newly installed. Tested dishwasher and found water being supplied through. The dishwasher is far below the required 120°F minimum as outlined in the supplied installation guide supplied by Whirlpool. water tested about 65°. Advise customer the distance of the water heater to the dishwasher. Will reduce the temperature of the water being supplied to the dishwasher from the water heater. Customer purchase and use a point of use hot water heater installed under the kitchen sink adjacent to the dishwasher and set to a minimum 125°F. This will ensure the dishwasher receives no less than 120°F as required. also recommend customer add liquid rinse aid to liquid rinse aid dispenser and always maintain that there is in the dispenser. This will help assist in drying. Customer plastic dishes and resin dishes. Do not hold the heat and will likely not drive very well. Once the water temperature has been corrected. Ceramic, glass and metal dishes and utensils will dry very nicely when the dishwasher is being supplied with 120°F Temperature. No parts needed or used. Dishwasher is less than 30 days old so there is no charge for the defect service vis it.JIB COMPLETE"

"Found no issues with unit while running a drain and spin in AARONS. Could not run a full cycle, but the unit did not perform out of spec during testing."

"Upon arrival found unit with grilled uneven causing the grease wasnt going down properly. Readjust the level on the right side. Retest the unit with water now is even, and working properly. Job complete."

"JB OUT 12/19/24Customer states machine is running. It has water in it. Motor is running, but it is not cleaning the dishes. Upon arrival test the dishwasher verified water is entering dishwasher and wash motor is running. Further inspection found both upper and lower spray arms not turning. Removed both spray, arms and cleaned debris from each spray jet. Reinstall spray spray arms. Ran unity again verified spray arms are now turning and spraying however, water entering the dishwasher is far below the required 120°F minimum as required and listed in the manufacturers installation guide. Water is coming in around 50 to 55°F. Recommend the purchase use and installation of a point of use hot water heater set to 125°F to provide no less than the required 120°F . No Charge for todays visit. Job complete"

"JB OUT 12/19/24Customer states dryer in time. Dry cycle is not drying the clothes completely. Tested operation in timed verified. Burner operation is cycling as designed and is within the range, inspected behind dryer and found thin foil ducting material being used. Strongly urge custom replaced thin foil ducting with rigid ducting material to prevent potential fire. Thin foil should not be used per manufacture.Tested dryer operation and verify unit unit is cycling on and off correctly. Recommend customer reduce load size and dryer design. Verified unit is operating properly as designed. No parts used. No charge to customer. Job complete."

Replaced timer for program Tested unit dryer is heating and tumbling per design Job complete

Customer complaint not heating. Ran diagnostics. Found open heating element. Installed new heating element. Tested components out OKAY. Operating according to protocol designed.

Diagnosis of unit found failed water valves. Provided Cx with Bluebook est. Cx approved repairs.

Found refrigerator freezer on convertible door set as refrigerator and lock removed unlock reset to freezer unit functioning as design.

Found customer stating unit functioning ok had some power issues but unit doing as design complete.

"Unit wont take diagnostic procedure, proceeded to replace lid strike and locking latch, ran a quick wash cycle to test unit and it passed, unit runs as designed,Job complete."

"Replaced control board, in doing so, noticed pressure switch hose end connecting to board was flared up, trimmed out damaged end, reconnected to board and it fits properly, ran auto test program to check all components working properly, unit runs as designed,Job complete."

Inspected unit as necessary. Unable to duplicate complaint at this time. No gas smell. Used flammable gas detector detect gas in unit. Detector read zero. No gas detected. Customer advise that gas company replaced gas line behind unit. Possibly where gas leak was coming from. Unit is working as designed

"Slider pin on unit was out of place, reinstalled. Calibrated unit and ran diagnostics unit. Unit is now working properly"

Found dishwasher door slamming open found right door spring off position reposition retest ok complete.

"Broken belt, I installed new dryer repair kit, unit is now spinning properly as designed at this time of service leak, cx approved repair and service ; used 1 4392065 (Dryer repair kit) from stock"

Cx complaint about a door error message. Installed new latch. All functions now working as designed.

Cold water valve stuck closed and making noise. Replaced cold and hot water valves. Tested unit. Unit operating as designed. Job complete.

Long drain or no drain.install pump drain and adjusted drain hose to loop.test diagnostic cycle all work good.no codes

"Upon arrival found unit with gasket ripped off in all doors. Replace the gasket on the unit. Retested the unit for any air gaps, and reform new gasket. Now unit is working properly. Job complete"

"Unit making a loud noise during use. Tested fans and found issue is rattling when back cover is on. No tubes touching. Just small rattle. Could only make is go away when cover is off, I added putty between cover and screws to reduce vibrations. Unit now sounds ok. If issue persists need techline. Might need 3 way valve insulation part number W11553819 Currently noise is normal. All ops working as designed"

Removed and replaced defective temp sensor. Calibrated unit up 10 degrees for an average of 350 degrees.

5594048199. Overload area codes in slow drain. Unverifiable issue drain pan was removed and replaced. Advise customer regarding the overloading error. Washer was leveled. Unit pass all test. Unit is working as intended.

"Found that lead to units inlet valve had slightly backed out. Secured connection. Tested, unit no longer coded out for no/slow fill."

I heated the gasket and reshaped it to seal properly.

"Not washing, found lid switch bad , replaced switch and tested unit working properly"

"Ran diagnostics. No error codes found. Found drain hose banging on wall. Secured drain hose with zip ties. Load tested rinse & spin. Locks/ unlocks, fills, agitates, drains, rinses, and spins properly at this time. Normal sound/ vibration levels. Unit is working properly as designed. Complete."

Diagnosed unit overfilling Darrin operation. Removed and replaced control and water valve. Reassembled and tested operation. All OK

"Installed and secured filter housing and dual water valve, primed filter unit is now dispensing water and operating as designed at this time of service, cx approved repair and service"

"Not draining, replaced lid switch and repaired harness at pump tested unit working properly"

"Installed all new sealed system parts. Compressor, evaporator, heat, exchanger, and dryer. Recharged system with 3.5oz of R134A."

Replaced Gearcase and suspension Tested unit all functions working as designed Job complete

Tested unit and found stuck float switch not activating. Removed any moisture and replaced float switch. Tested through diagnostics and unit functions as normal.Floor drain in bathroom backs up when either dishwasher or washing machine drains. Cx is getting plumber.

"Replace cap. and motor, recalibrated and tested unit, unit runs as designed,Job complete."

"Replaced control board, test unit and more water came in even during filling. Cx attested that unit works differently good. Cx to select deep fill and increase soil level to high before cycle. Complete"

Replaced suspension tested unit unit worcking property

Replacing parts listed for temp correction. Unit is freezing in top shelf and second shelf of fresh food. Replaced both boards. Unit is not set were unit should now be at the right temp and not freeze. Job completed tested functioning

Installed suspension and hub. Tested unit. Unit is working properly. Customer approves function at this time.

Upper sprayarm broken.install new spray arm.work ok.

Replaced IM tested good