Local Reviews
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Francisco S.
DRYER MAYTAG MGD5630HW1 Cx had some personal stuff going on asked to be rescheduled.; saved tckt
James M.
DRYER - GAS GENERAL ELECTRIC GTD33GASK0WW Found unit not heating consistently due to weak igniter. Ordering new. ; ordrng 1 WE4X739 (igniter asm)
Cesar H.
MICROWAVE OVEN FRIGIDAIRE FFMV1645TW Contacted tech line regarding damage file 83228730
Cesar H.
FREEZER WHIRLPOOL WRX986SIHZ00 Replaced bin all checked good
Darren A.
WASHER MAYTAG MVWC415EW1 "File number 7726728064. No noises at this time, called techline to document."
Cesar H.
REFRIGERATOR FRIGIDAIRE FFTR2021TS2 Found failed bearing on evap fan motor motor rattles when it runs do to failed bearing replaced fan motor all checked good
Cesar H.
WASHER AMANA NTW4516FW3 Found problem to be noise when unit is running agitator or spinning noise is coming from motor at closer look found cooling fan on motor not fully pressed down on shaft causing it to rub on gear case. Pressed fan down it now clears gear case all tested good
Irvin F.
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Cx says the fresh food ice maker is not operating. The evap assembly is ice over. The thermostat failed. NEEDS 24 HRS TO DEFROST THE FRIDGE FOR PARTS REPLACEMENT. ; ordrng 1 242094802 (heater-defrost)
Leon M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Cx complaint that unit is not working properly After running diagnostic check find that temperature is not setup correctly.Adjust temperature. Did customer education.After running diagnostic check unit working properly
Andy H.
RANGE WHIRLPOOL WFG320MOBS3 "Not heating and smells like gas, replaced igniter and tested unit working properly"
Andy H.
MICROWAVE WHIRLPOOL KEMS308SSS05 Called techline 7726721256 needs inverter need to to call customer 1 hour B4 626 893-3064 needs afternoon ; ordrng 1 W10217711 (inverter)
Dane K.
REFRIGERATOR GENERAL ELECTRIC GFE29HGDABB On arrival freshmen compartment was not cooling. Fresher compartment was not cooling because the fan was not turning. Unit needs new fan; saved tckt
Danny G.
RESIDENTIAL REFR WHIRLPOOL WRS325FDAM02 "Unit is not cooling properly Found condenser full of lint and blocked Cleaned condenser and cleared drain tube Reinstall unit and power up and compressor kicked on and started to cool,Advised client shelves are not covered by extended warranty Advised client to call whirlpool customer service If client calls back she will need ; ordrng 1 WPW10276341 (shelf-glas) and 1 WPW10276348 (shelf-glas)"
Cesar H.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 File# 7726728451 per tech line unit might have a corrupted logic board causing unit not to defrost and to replace control. Found evaporator thermistor test comes back as an open thermistor again ohm thermistor at control and it is in range not open ordering logic control per tech line. Also filter housing is leaking ; ordrng 1 W11162041 (FILTER HOUSING ) and 1 W11214887 (UI)
Randy C.
COMPACTOR KITCHENAID KTTS505ESS0 Complaint makes noise. Cx has broken actuator needs new one scheduled for Tuesday ; ordrng 1 WPW10451270 (actuator)
Danny G.
WINE COOLER WHIRLPOOL WUW55X24HS01 Wrong parts for the 3rd time Please picturesRich and Tiffany are aware of the situation
Randy C.
WASHER WHIRLPOOL GHW9100LW Found not starting either board or needs latch scheduled for Tuesday ordering latch. ; ordrng 1 WP8182634 (latch)
Randy C.
DISHWASHER WHIRLPOOL KDFE104DSS5 "4-3, 7-1 ,2-1.Found unit with multiple error codes. Unit has error with heater shutting off. Cc following instructions on running hot water before hand. Ran diagnostics Unit will fail per error codes. Will need the boards replacement.Ordering boards and thermostat ; ordrng 1 W11105848 (console) and 1 W11305293 (cntrl-elec) and 1 WPW10195091 (thermostat)"
Aaron B.
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Checked operations unit evaporator fan motor was bad power to it but not running , replaced tested ok now at this time"
Randy C.
DISHWASHER WHIRLPOOL WDF330PAHS3 Found not drying dishes. Cx complaint left over water. Unit clogged at stand pipe. Cleared drain. Now runs but wash motor won’t go through. Needs new wash motor. ; ordrng 1 W11025157 (pump&motor)
Andrew P.
WASHER GE GTW460ASJ9WW Cx stated unit was banging on side wall. Checked unit and suspension is bad. Ordering new suspension. Unit spins and drains fine. ; ordrng 4 WH16X26910 (rod & spring asm rig)s
Andy H.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Not cooling good, replaced control tested unit working properly"
Tyler F.
REFRIGERATOR MAYTAG MRT118FFFH01 Customer stated that no lights in fridge or on console. Removed and replaced control box. Tested all works good at this time.
John B.
REFRIGERATOR KITCHENAID KSSC36QTS02 "The main control is out, the refrigerator will not turn on. Note, the part is no longer available. Can we confirm this. Can we find the customer a part somewhere?"
Tyler F.
OVEN WHIRLPOOL WFC150M0EW3 Customer stated that the oven will not work found oven has a F9 air code because the outlet for the electric oven is miss wired. Customer needs to have electrician come fix the outlets on the stove can run properly.
Tyler F.
DISHWASHER WHIRLPOOL WDF130PAHW0 Customer stated that the unit is leaking. Found unit is tilted forward making it leak. Needs to removed and leveled then reinstalled. All works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Customer stated that the u it is not cooling in the refer compartment. Found open thermistor. Ordering fan harness in stock.; ordrng 1 W11087438 (motor-evap)
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325SDHW Customer stated that the unit was damaged by the installers and cabinet vibrates. The dent and scratch is clearly from a refrigerator dolly. As for the vibration unit is on tile floor that is uneven. Advised customer to use shims to stop vibration.
Joe M.
RANGE KITCHENAID KDRS463VSS04 Control came in defective. Will return with new board.; ordrng 1 WPW10298119 (cntrl-elec)
Tom R.
WASHER MAYTAG WFW75HEFW0 "Installed Main Control Board and Pressure Switch, unit still not responding at UI, order UI Board and Drain Pump, and tech will return with Console.UI Board - (W10911021)Drain Pump - (WPW10605427); ordrng 1 W10911021 (panel-cntl) and 1 WPW10605427 (pump-water)"
Jim S.
REFRIGERATOR GE ZISB360DXA Installed the lower air handler. Unit tested OK
Joe M.
REFRIGERATOR KITCHENAID KSSC42QMS02 Called techline and was informed to order parts. Ordering parts.; ordrng 1 W10757851 (optic bd set ref) and 1 WP2222965 (bin-ice) and 1 WPW10277448 (icemaker)
Hector Z.
WASHER MAYTAG MVWB865GW0 Customer is complaining of noises when the washer is filling up. I ran a diagnostic test and found nothing wrong with the unit. The noises are coming from water hammering Advised the customer to contact a plumber.
Joe M.
FREEZER WHIRLPOOL KRFC300ESS01 Ordering will install on revisit.; ordrng 1 W10827015 (cover)
Andrew P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Checked unit at terminal box and unit had 120vac. Checked connections from control to console and had 5.6vdc and 12.4vdc. Unit has bad console. ; ordrng 1 W11116422 (panel-cntl)
Andrew P.
WASHER WHIRLPOOL GSQ9611KQ2 "Cx stated unit not spinning or agitating. Found broken coupler. Ordering coupler and reschedule fo Patrick tomorrow ; ordrng 1 285753A (coupling,motor)"
Jim S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced control damper. Cleared ice from fill tube. Unit tested ok
Jim S.
OVEN GE JK915CF2CC Replaced door lock. Unit tested ok
Steven W.
WASHER MAYTAG MVWC565FW1 "Latch returned 12/20. Replaced capacitor and belt. Ran diagnostics. No error codes. Ran auto test cycle and calibration. Fills, agitates, drains, rinses, and spins properly. Complete."
Cruz B.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Needs more work- needs a sealed system tech- found no frost pattern on evap, found a frozen ball at cap, look at SD-QuickPic, ice cream and ice cubes are staying frozen hard at the moment temp is 0° in freezer compartment. Ordering compressor for unit. Send compressor to LV ; ordrng 1 WPW10507886 (compressor)"
Patrick C.
WASHER WHIRLPOOL WTW4816FW Found the unit not filling properly. Ch3dked errors. Valve error. Hot solenoid doesn’t work properly ; ordrng 1 W11210459 (valve)
William L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced drain pump Assy, ran self diagnostics, unit operating as designed"
Steven W.
WASHER MAYTAG MVWC565FW1 "Ran diagnostics. Had f5e1, f2e1 error codes. Found latch not latching. Reset/ replaced latch assembly. Ran auto test cycle, calibration. Fills, agitates, drains, rinses, and spins properly. No hot water, drain on floor( too low ), washer outside exposed to weather. Advised customer to call plumber, contractor to correct these issues. Complete."
Timothy J.
REFRIGERATOR KITCHENAID KSF26C6XYY04 Inspected unit and found the compressor running but no cooling. Unit needs a new compressor.; rqstng P&A on 1 WPW10466675 (compressor)
Tom R.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Entered diagnostics, found Damper Door opening and closing intermittently in wrong order, replace Damper Door. Found lights flickering during diagnostics, order Control Board.Control Board - (W11043763)Damper Door - (WPW10196393); ordrng 1 W11043763 (cntrl-elec) and 1 WPW10196393 (damper control assy)"
James M.
REFRIGERATOR FRIGIDAIRE FFHT2032TP Found unit with icing in airways from freezer. Fan in freezer weak from possible ice damage. Also ordering new cover assembly as foam insulation to downward air path missing and plastic cracked. ; ordrng 1 242077705 (MOTOR) and 1 242294705 (COVER ASSEMBLY)
Enrique R.
REFER WHIRLPOOL WRS588FIHV00 Installed new ice maker . All functions tested normal . No leaks .
Steven W.
WASHER MAYTAG MVWX655DW1 "Motor has 10 year parts warranty.Replaced motor, belt, and capacitor. Ran diagnostics. Had f7e1 error code. Cleared error code. Ran auto test cycle, calibration. Fills, agitates, drains, rinses, dispenses, and spins properly. Complete."
Tyler F.
WASHER WHIRLPOOL WTW5000DW3 Customer stated that the unit stopped spinning. Found broken suspension rods ordering rods in stock.; ordrng 1 W11130362 (suspension)
Hector Z.
DRYER WHIRLPOOL MCG8000AWW Customer is complaining of dryer not running. I checked the unit and broken belt and worn out Idler pulley. Allow (2) counts for this repair.; ordrng 1 WP31001535 (pulley- mo) and 1 WP31001710 (idler arm)
William L.
OVEN WHIRLPOOL WEE510S0FS2 "Checked for code, no codes found, Ran bake cycle checked height & low heat Shute off points. Found avg temps at 332 degree, Set calibration to 20 increase."
Jonathan C.
WINE COOLER KITCHENAID KUBL204ESB Needs parts; ordrng 1 W10772910 (nameplate) and 1 W10797360 (drawer-frt) and 1 W10803980 (drawer-frt)
Danny G.
WASHER WHIRLPOOL WFW85HEFC Unit is not draining Found faulty drain pump impeller Replaced pump and reinstall washer and ran a self test cycle and unit completed with no leaks and no issues Unit is now draining properly
Patrick C.
DISHWASHER FRIGIDAIRE FFID2426TS Removed and replaced gasket. Tested unit. All ops checked good .
Leon M.
MICROWAVE JENN-AIR JMW3430DP01 Cx complaint that unit is not working properly.After running diagnostic check find F2E1 error code.Replaced console.After running diagnostic check unit working properly as designed
Kenneth M.
WASHER GENERAL ELECTRIC GFW430SSM1WW Found unit not Turning. Making a loud slapping noise. Found belt had slipped off pulley and wrapped around motor pulley so everytime unit tried to spin. Unit would slap belt on the inside of washer. Mangled belt. Ordering new belt. Rescheduled customer for tuesday 12-31-19; ordrng 1 WH08X10050 (Belt)
Randy C.
MICROWAVE WHIRLPOOL WMH53520CS1 Found door broken found not sealing ordering door psp part; ordrng 1 W10629794 (door/mw)
Danny G.
REFRIGERATOR KITCHEN AID KSSC42FJS00 Unit is not cooling Found damper control frozen Heater is all dislocated from evapFan is making loud humming sound when full speed Pulled evap cover and found copper tubing to evap all corrosion and barely any frost pattern This unit will require a complete sealed system Provided cod estimate to client WPL 2004484 Air Baffle Assembly is discontinued
Cruz B.
REFRIGERATOR FRIGIDAIRE FFSS2315TP0 "Need more work- cx claims unit is barley producing ice and water flow has no pressure when dispensing for water. Ck water pressure at water supply and found pressure to be good, unit needs valve and water filter. Cx has a warranty with Arrons. ; ordrng 1 WF3CB (pure source 3 cs1)"
Cesar H.
WASHER MAYTAG MHW3505FW0 F9e1 long drain f0e1 load during clean cycle f5e2 door latch.Tested unit found water draining slowly out of unit checked for restricted drain lines and filter al was clear determined insufficient pump. Also tested door latch multiple times unlocking and locking latch failed to unlatch 1 out 3 tries routed for latch and pump ; ordrng 1 WPW10443885 (door lock) and 1 WPW10605427 (pump-water)
Patrick C.
REFRIGERATOR WHIRLPOOL KRFC704FPS01 Defrosted the evap. Checked heater it was good. Removed and replaced cover and board. Tested unit. All ops checked good
Joe M.
REFRIGERATOR KITCHENAID KRSC503ESS00 Unit needs new control boards because it is not powering the icemaker. ; ordrng 1 W10918003 (switch-rkr) and 1 W11130211 (cntrl-elec) and 1 WPW10226427 (cntrl-elec) and 1 WPW10743957 (cntrl-elec)
Cruz B.
REFRIGERATOR WHIRLPOOL WRF736SDAB10 "Needs more work- found ice maker not producing any ice, ran a ice maker test in diagnostic 58 it failed, found damper cntrl to be stuck open causing veggies to freeze in produce drawer, found lights on UI to be dim and buttons are hard to Push,need to order parts for unit. Will use ice maker on next visit. ; ordrng 1 W10865870 (cntrl-elec) and 1 WPW10479155 (control)"
James M.
DISHWASHER FRIGIDAIRE FGID2466QD Unit leaking from door. Inspected unit and found gasket worn also found bottom door gasket deformed. Ordering new. ; ordrng 1 154827601 (gasket) and 1 5304500204 (gasket)
James M.
WASHER MAYTAG MVWB765FW3 Unit has broken plastic on left side of lid at hinge. Ordering new lid and wire hinges; ordrng 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)
Andy H.
DRYER MAYTAG MGDB765FC0 Needs control ; ordrng 1 W10913337 (overlay) and 1 W10914394 (cntrl-elec)
James M.
RANGE WHIRLPOOL WFC310S0ES3 Unit has bad infinite switch for front left burner. Unit also has rear right burner partially working. Ordering new switch and burner. ; ordrng 1 W11255551 (elmnt-surf) and 1 WP3149400 (switch-inf)
Leon M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Cx complaint that unit is freezing in fresh food section.Replaced thermistor .After running diagnostic check unit working properly as designed.
Irvin F.
DISHWASHER FRIGIDAIRE FGID2466QF6A "Removed power from DW. replaced parts. Assembled unit, powered. Ran cycle, fill and ops are normal."
Jim S.
OVEN JENN-AIR JJW2830IM00 Safety service number 7726477364
Leon M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced all selected parts.After running diagnostic check unit working properly as designed
Randy C.
DISHWASHER WHIRLPOOL WDF760SADM0 Won’t wash. Unit doesn’t engage in wash cycle needs new wash pump motor. ; ordrng 1 WPW10671942 (sump and motor assy)
Jim S.
ICE MACHINE SUBZERO IF-15IP Hooked up drain hose
Cruz B.
REFIRGERATOR WHIRLPOOL WRS322FDAM04 "Fixed- installed new parts (2 led lights ice maker) water filled mold, led lights are working in both compartments, cooling and temps are working fine at the moment, cx ok repair. Send cx this work order via email please thanks."
Cesar H.
WASHER WHIRLPOOL WTW4816FW2 Customer is loading unit correctly off balance was so severe tub put a den on cabinet. Also unit had been shutting off during cycles and also repeating cycles before it shut off and would not turn back on. Control has power and Led on control is on but power button not responding rerouted for suspension and control ; ordrng 1 W10780045 (suspension)
Kenneth M.
WASHER MAYTAG MVWC465HW2 Installed water valve gearcase belt cam and actuator. Tested unit. Unit is now working properly. Customer approves function at this time.
Cesar H.
WASHER MAYTAG MVWX655DW1 "Found long fill codes stored in memory customer also stated it will run over and over until someone shuts it down but it is not every load ran tests on unit water valves tested pressure hose checked good and no obstruction at air dome, unit is on its own circuit all mechanical functions and components are working properly determined control error ; ordrng 1 W11116592 (cntrl-elec)"
Francisco S.
DISHWASHER MAYTAG MDB4949SHZ0 Removed and replaced drain hose and water pump. Tested ops and unit working as intended
Francisco S.
WASHER MAYTAG MHW5630HW0 "Removed and replaced drain hose, tested ops no leaks unit working as intended."
Darren A.
RANGE - GAS GENERAL ELECTRIC JGB635DEK3BB Ordered regulator/valve assembly.; ordrng 1 WB21X30068 (valve control asm no)
Jim S.
DRYER ELECTROLUX EFME617STT0 Motor clip came off. Reinstalled clip and screwed the motor bracket down to prevent the torque of the motor from popping the clip back off.
Rod H.
WASHER WHIRLPOOL WTW7500GW0 "LeaksConfirmed Water runs right out through pump due to something had chewed the drain hose that goes from bottom of tub to drain pump.Consume adamant that no vermin nor any other outside influence was at fault.Claims had to had happened prior to delivery over a year ago. See pix of damage.Will also need console assembly replaced due to in active buttons.Covering per Vonnie, Lowe’s liaison.NOT IN STOCK LOCALLY. WILL TRY TO PUSH FOR THURSDAY 26Dec2019. Please Cher part DISABLED CHILD. ALOT OF LAUNDRY BACKED UP PLEASE ACCOMMODATE IF POSSIBLE.; ordrng 1 W10802689 (hose)"
Tyler F.
DISHWASHER KITCHENAID KDTM354DSS4 Customer stated that the adjusters for the upper rack have broken and will not stay up. Removed and replaced adjusters tested all works good at this time.
Andy H.
DRYER WHIRLPOOL MGDX655DW2 "Not heating, replaced thermostat fuse and tested unit working properly"
Tom R.
WASHER MAYTAG MVWB755DW0 "Upon arrival, unit unplugged. Plugged in unit, ran diagnostics, found error codes F0E5, F5E3. Diagnostic testing, Lid Lock good, filled unit with both hot and cold valves activated, no leaks with standing water in tub. Spin good, Valves good, Drain good. Oil present in debris under unit. Agitate has noise present, visual inspection shows no debris under Washplate or between tubs, Washplate Screw very difficult to remove. Order Washplate, Screw, Gearcase, and Clutch.Washplate - (W10902814)Screw - (W10752187)Gearcase - (W10811956)Clutch - (W10754448); ordrng 1 W10752187 (screw) and 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W10902814 (washplate)"
Aaron B.
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Replaced the board s tested operating ok at this time
Patrick C.
REFRIGERATOR WHIRLPOOL GI7FVCXWA01 Removed and replaced ice maker and valve. Tested unit. All ops checked good
Andy H.
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Not cooling, replaced compressor, evaporator, and control tested unit working properly"
Tyler F.
WASHER WHIRLPOOL WTW2000HW0 Customer stated that the wash plate is stripped. Ordering wash plate not in stock.; ordrng 1 W10882404 (washplate)
Darren A.
OVEN WHIRLPOOL WOC75EC7HS03 SR#7726720263. Sent to engineering for review.
Francisco S.
OVEN JENN-AIR JJW3430DP01 Checked unit found issues with erratic behavior of oven display. Unit freezes up and goes blank. Retrieved error codes did not find any. Consulted tech line they advised replacing main control and ui console.; ordrng 1 W11087468 (console)
Kenneth M.
REFRIGERATOR KITCHENAID KRFC704FBS00 Installed board and evap cover. Tested unit. Unit is now working properly. Customer approves function at this time.
Danny G.
REFRIGERATOR KITCHENAID KRSC503ESS01 No water dispensing Found faulty water valve Replaced valve and reinstall unit and test water and no water leaks found Calibrated dispenser Test diaper and now unit is working and dispensing water properly
Cruz B.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Ref #7726150636 . Ashely from CR look at SD-Quick Pic- recommendation for unit replacement- found Freon on compressor plate, found no damage to copper lines , found rat poop and tube installation to be chewed, found compressor to be running, put unit in a diagnostic system test it failed, temps in FF 52° temp in FC 62°. Send cx this work order via email please thanks."
Enrique R.
REFRIGERATOR FRIGIDAIRE FFHT2032TP1 Inspected Frigidaire refrigerator . Both compartments not cooling . Shorted start device . Installed new start device . All functions tested normal . No leaks .
Aaron B.
DRIYER WHIRLPOOL WGD4900XW0 "Checked the unit found the hi limit and cut off thermostat bad est to repair unit is $289.30 mrs approved replaced tested operating normal at this time customer paid on card in full tested heats good now Parts 50.63 trip 115.00 labor 120.00 tax 3.67 totaling $289.30 ; used 1 279769 (THERMAL CUTOFF), and 1 W11050897 (CUTOFF-TML) from stock"
Jonathan C.
BUILT- IN MICROW GE PEB7227SLSS Found switch and lever bad replaced tested working to spec
Joe M.
WASHER MAYTAG MHW5100DW0 Helper not available. Need a helper.; saved tckt
Jonathan C.
WASHER ELECTROLUX EFLS627UIW0 Found bellow leaking tested working to spec no leaks
Leon M.
DRYER WHIRLPOOL MGDB835DW4 Replaced UI overlay.After running diagnostic check again unit is not working.Called Whirlpool Tech Line Support.Having difficulty to communicate with them due to language barrier.Please I need help for next visit with Andrew or Rich ; saved tckt
Cesar H.
RANGE FRIGIDAIRE FPGH3077RFA "F11 on display that is a stuck key code attempted to reset code came right back also front right burner flame high on one side burner is clean could not see anything pushing gas to the one side cap or burner have a slight deformation determined failed burner, cap and UI; rqstng P&A on 1 316262104 (burner cap cover) and 1 316438400 (burner,16/17k) and 1 808751519 (UI)"
Jim S.
WASH/DRY COMBO FRIGIDAIRE FFLG3911QW1 Transmission not locking; ordrng 1 5304492254 (actuator) and 1 5304500426 (hub) and 1 5304500427 (tub) and 1 5304500463 (plate) and 1 5304501142 (motor-gear) and 10 5304501446 (screw)s and 10 5304504896 (screw)s and 1 5304520189 (TUB)
Jim S.
REFRIGERATOR KITCHENAID KRFC704FBS01 DO NOT CALL CUSTOMER ; ordrng 1 W11254958 (dor-fip)
Danny G.
OVEN WHIRLPOOL KODE300ESS01 Not heating properly Found faulty sensorsReplaced sensor and power unit up and test oven and unit is now reaching properly Advised client to pre heat oven 25-30 mins
Aaron B.
DISHWASHER KITCHENAID KDTE254ESS1 Unit has a seized drain pump motor ordered parts ; ordrng 1 WPW10531320 (pump-drain)
Danny G.
WASHER MAYTAG MVWB765FW2 Unit is not filling up properly and agitator is ripping clothes Replaced agitator and water valve Reinstall unit and no water leaks found Calibrated washer and ran a self test cycle Unit completed with no issues and no leaks Unit is now washing properly
Danny G.
LAUNDRY MAYTAG MVWB835DW4 Unit is shaking all over the place and unit is stopping in the middle of the cycle Found weak suspension and client using the wrong soap Replaced suspension and reinstall washer and calibrated and ran a self test cycle and unit completed with no issues Advised client to only use he soap Unit is now working properly
Enrique R.
REFRIGERATOR KITCHENAID KRFF507EBL01 Inspected kitchenaid refrigerator . Customer concerns . Not powering on . Shorted control board . ; ordrng 1 W10843055 (cntrl-elec)
Leon M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Cx complaint that unit is not working properly.Cx complaint that unit is making weird noise every 15 minutes for 9 secondsReplaced ice maker and water valve.After running diagnostic check unit working properly as designed.
Jim S.
REFRIGERATOR WHIRLPOOL WRS555SIHB00 "7726727074 per tech line replace these parts; ordrng 1 W10771442 (bracket) and 1 W11324588 (DOOR, ICE)"
Isidore A.
DISHWASHER KITCHENAID KDTE254ESS2 "Removed old upper rack adjusters and installed new dishwasher upper rack adjusters, test operation ok at this time."
Joe M.
DISHWASHER KITCHENAID KDPE234GPS0 Replaced motor and pump assembly unit is now functioning as designed. Job complete.
Leon M.
FREEZER KITCHENAID KSSC42FKS00 After running diagnostic check find that unit has a bad control board.Ordering control board.Cx payed $260.00 for price difference Ordering control board ; ordrng 1 W10823805 (cntrl-elec)
Timothy J.
RANGE WHIRLPOOL WFG550S0HZ0 Customer states there is a strong gas smell noted during broil. Customer states that PG&E told her there might be a delay in ignition that is a potential explosion hazard. Tried lighting the broil about 10 times and found it ignites properly. Called WPTS ( 7726728806 ) to ask how they wanted me to proceed. They stated if we could not duplicate the issue they could not recommend any parts. Let unit stay in broil for a while and started sniffing around the back . Noted a strong gas odor at the connection from the line from the regulator to the broil fitting at the connection to the broil fitting. Found that I could turn this connecting nut by hand. Found that the nut was able to turn about 4 rotations before it even snugged the tube up to the broil fitting. Tightened with a small wrench and tested. No more gas smell noted. Unit checks ok.NOTE: when I called WPTS and gave them the serial # off the unit they had a purchase date of 6.29.19. Unit is under the i
Jim S.
DISHWASHER BOSCH SHP865WD5N/01 E09 fault code. Faulty heater; ordrng 1 00611323 (SENSOR) and 1 12008381 (HEAT PUMP) and 1 12016882 (BOARD)
Hector Z.
OVEN JENN-AIR JJW3830DP03 "Customer is complaining of popping noises and Oven Lights turning up by itself. I contacted the Tech Line (SR#7726727964), he recommended to run a self cleaning cycle to adjust all the metal parts, and to replace the User Interface. Allow (2) counts for this repair.; ordrng 1 W11232121 (panl-cntrl)"
Jim S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Unit tested ok now. Will order a heater; ordrng 1 WP2323198 (defrost heater) and 1 WPW10300022 (icemaker)
Hector Z.
LAUNDRY WHIRLPOOL MGD8630HW0 Customer is complaining of dryer not heating. Allow (2) counts for this repair l; ordrng 1 26000279311 (ignitor) and 1 W10909685 (fuse-thrml) and 1 WP338906 (sensor) and 1 WP3391912 (thermostat) and 1 WP8573713 (thermal cut off fuse)
Irvin F.
DISHWASHER FRIGIDAIRE FGID2466QF7A "The DW is showing - er -in the display. SHORTED KEY PAD. The key pad is not respite commands. Removed power from the unit. Removed console. The tabs broke on the console, installed replacement. Replaced assembly and main control. Powered unit all test good. Unit is operating."
Enrique R.
WASHER WHIRLPOOL WTW8500DC0 "Inspected whirlpool washer . Customer concerns , not agitating . Stripped washplate . ; ordrng 1 W10752283 (washplate)"
Hector Z.
WASHER MAYTAG MHW5630HW0 Customer is complaining of washer leaking and not draining. Ordered drain pump (W11316609). Allow (2) counts for this repair.; ordrng 1 W11316609 (pump-water)
Irvin F.
DISHWASHER KITCHEN AID KDTE204ESS3 "Removed adjusters. Is replacement. Test for closure, open closure. All ops normal."
Cruz B.
RESIDENTIAL REFR WHIRLPOOL WRX735SDHZ00 "Fixed- installed new part (spacer), I then inspected the following doors gaskets cooling temps fans ice and water dispenser are all working as designed, cx ok repair. Send a survey please thanks."
Joe M.
DISHWASHER KITCHENAID KDFE104HWH0 "Unit is leaking water in between the inner door and the lower seal. Ordering parts.; ordrng 1 W10908291 (door-inner) and 1 W10909089 (lower seal,bottom)"
Aaron B.
WASHER WHIRLPOOL WTW6300SW1 "Unit console is cracked not able to seal off the control section needed to correctly repair unit and main board is dead needs est approved, ordered parts ; rqstng P&A on 1 W10070020 (CONSOL ) and 1 WPW10189966 (cntrl-elec), states that autho needed"
Enrique R.
REFRIGERATOR FRIGIDAIRE FFHB2750TD6 "Inspected Frigidaire refrigerator . Customer concerns , fan motor making grinding noise . Found fan blade was not fully inserted into motor spindle . Installed new motor . Retested it . All functions tested normal at time of service ."
Lance V.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Fixed-replaced faulty valve assembly, test# 96 passed, and #97 passed. Water now entering icemaker ok, and dispensing ok. Please allow 24-36hrs for ice production."
Cruz B.
REFRIGERATOR WHIRLPOOL WRS571CIHW01 "Fixed- installed new part (ice bin) I then inspected the following doors, gaskets, ice & water dispenser, cooling, temps, are all working as designed, cx ok repair. Send cx a survey please thanks."
Francisco S.
OVEN WHIRLPOOL WFG505M0BS3 Checked unit found shorted igniter and bake relay also failing on control. Removed and replaced control and igniter. Unit now working properly.
Raymond H.
OVEN WHIRLPOOL WFG525S0JS0 "Replaced switches control spark module and door latch. Found broken mullion ar door latch. Secured wires and tested, unit functions as designed."
Francisco S.
REFRIGERATOR WHIRLPOOL KSRS25RVMK02 "Cx stated unit was building sheet of ice on fc and not cooling on rc. Cx unplugged unit. Ran unit and noticed start device clicking off, performed resistance test on compressor windings. Test passed, remove and replaced start device and tested unit amp draw 1.20 and heat signature on filter drier. Provided new estimate. Also asked cx to monitor unit for frost build up and will follow up to ensure unit is back to normal ops."
Irvin F.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Fresh food lights @the filter are out. Unit needs replacement lights. ; ordrng 3 W11205083 (module)s and 1 W11224256 (cntrl-elec)
Cruz B.
REFRIGERATOR KITCHENAID KRSC703HPS00 "Left door adjustment- found right side door to be about a inch down not evenwith left side door, adjusted right side door up, it’s now even with left side door, cooling and temps are working fine, cx ok repair."
Cruz B.
DISHWASHER KITCHENAID KDTE334GPS0 "Fixed for FTC- cx claims unit is not draining water out of tub, found water inside tub, ran a drain cycle and found pump not running, I then installed new part (drain pump) tested unit in a diagnostic test mode it completed filled, wash, drain, heated, no codes, no leaks, cx ok repair."
Dane K.
REFRIGERATOR GE GFE29HSDSS Removed and replaced control board and temperature sensor and defrost thermostat and tested unit. Unit functions normal now
Raymond H.
WASHER MAYTAG MHW5500FW1 Upon arrival cx states that unit has an internal rattle when slowing down. Tested and found nothing abnormal. Cx is heating ball bearing counter balance. Unit functions as designed.
Timothy J.
KITCHEN WHIRLPOOL WDTA50SAHZ0 "Installed second sump assembly. Checked for operation and leaks. Unit checks ok, no leaks noted."
Steven W.
RANGE HOOD WHIRLPOOL UXT5230BDW0 Replaced fan blade- still same vibration. Replaced motor. Same vibration. Found ducting binding. Instructed builders to correct ducting. Range hood is ok. Complete.
Dane K.
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer had some cookie dough in the freezer not letting the freezer door close causing ice and frost buildup.
Lance V.
REFRIGERATOR ELECTROLUX EI32AR80QS "Fixed-replaced faulty compressor, installed access valve, and filter dye drier. Charged to manufacturing spec, unit has began cooling. Please allow 24hrs for proper cooling. All checked ok, all ops completed"
James M.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Replaced auger motor and still non responsive. Ordering gimini onboard and ui via shop. Will return when parts arrive. ; saved tckt
Randy C.
RANGE KITCHENAID KDRS407VSS05 Found controls not working half of the screen works only. Needs new control; ordrng 1 WPW10298119 (cntrl-elec)
Timothy J.
WASHER WHIRLPOOL MVWC465HW2 Installed parts and tested. I have replaced the complete drive system except for the belt.Belt squeaking. Unit needs belt.; rqstng P&A on 1 W11239857 (belt)
Raymond H.
WASHER WHIRLPOOL MHW8200FW0 "Upon arrival cx states that unit is staining clothes. Contacted Kurt SR 7726729890. Unit does not produce stains but can transfer or retain stains. Cx pulled load they were washing on arrival and load was overloaded, washing improperly. Instructed cx on proper use and care. No issues found no codes. Collected 115 SC."
Jonathan C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed plastic piece tested working to spec
Leon M.
OVEN WHIRLPOOL WFG320M0BS3 Cx complaint that unit is not working properly.Cx complaint that oven is not heating up.After running diagnostic check find that UI lights are blinking.Ordering control board ; ordrng 1 W11126814 (cntrl-elec)
Dane K.
WASHER MAYTAG MVWB766FW Removed and replaced clutch gear case and agitator and tested unit. Unit functions normal now
Jonathan C.
COOK TOP GE MODEL No model no serial on unit unable to find parts needs right front burner need to collect for service call
Jim S.
WASHER WHIRLPOOL WFW6620HW0 Installed deflector and drawer. Unit tested ok
Kenneth M.
REFRIGERATOR GE PWE23KSKBSS "Found unit filling ice bin with ice sheet. Found low water flow causing water through on ice maker to freeze and splash water all over freezer. Ordering new water valve and ice maker. Did not reschedule due to part availability ; (created new UIS, deleted prior attachment to UisID 225121), ordrng 1 WR57X20873 (valve) and 1 WR30X28682 (Icemaker)"
Irvin F.
REFRIGERATOR FRIGIDAIRE LFHB2751TF6 "Right side fresh food door not sealing due to upper tab on door flap is broken off. The flap came out of position, door stays ajar. Installed flap into door holds. Upper tub missing. ; ordrng 1 241779401 (hinge)"
Aaron B.
DRYER WHIRLPOOL WED7500GW0 "Replaced the bulk heads , rear was missing 5 screws and caused the bulkhead to sag and be out of alignment , install crew had to put in a side vent , my thoughts is they might have thought they could access from the rear then didn’t get it back together correct and causing this whole problem , now the unit I put back together correct and heat ok at this time"
Dane K.
WASHER WHIRLPOOL WTW4955HW1 Customer was under the impression that even though unit was out of warranty the manufacture was still going to pay for it. Told customer they need to call manufacture and get a concession
Jim S.
REFRIGERATOR KITCHENAID KRFF707ESS01 "The control boards are not sending power to the compressor. This is an electrical component shut down; rqstng P&A on 1 W10843055 (cntrl-elec) and 1 W11048824 (cover) and 1 W11089931 (panel-ui), states that autho needed"
William L.
REFRIGERATOR GE GDE25ESKGRSS "Replaced interface brd, unit still beeping when door is opened, turbo button bleeping off & on, ordered main control brd for unit.; ordrng 1 WR55X30597 (board t main bf ss)"
Danny G.
WASHER WHIRLPOOL WET4124HW0 When arrived and advised client unit is out of warranty and will be charge of 115 plus parts Client denied to pay for service call Advised him I can’t diagnose
Cesar H.
WASH/DRY COMBO SPEEDQUEEN ATEE9AGP173TW01 Replaced pump tested unit all tested good
Steven W.
DRYER - GAS AMANA NGD4600YQ0 "Replaced motor, support rollers, idler, & belt. Tumbling and heating properly at this time. Instructed customer NOT to use extension cord, to call electrician. Complete."
Francisco S.
WASHER MAYTAG MVWB725BW0 Checked unit found bad spin bearing and also fabric softener cup is obstructed. Provided estimate and RS for dec. 26 to accommodate cx. ; ordrng 1 W10435302 (bearing)
Isidore A.
DOUBLE WALL OVEN KITCHENAID KEBC278KSS02 "Found no 240volts ac, L1 ok L2 open or shorted getting 3-80 volt ac at times(should be 240 Vac). Needs electrician to correct electrical. May need oven cavity thermostat WP9759242 68.79 also customer to call back if needed. Note control fuse bypassed by customer NLA"
Andy H.
WASHER WHIRLPOOL WFW8540FW1 "Found error, replaced pressure switch tested unit working properly ; used 1 WPW10448876 (ANALOG PRESSURE SWITCH) from stock"
Timothy J.
RANGE WHIRLPOOL WFE505W0HS1 Installed control. Tested unit. Unit checks ok.
Jonathan C.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed adapter tested working to spec
Joe M.
DISHWASHER KITCHENAID KDTM354DSS5 Replaced boards unit is now functioning as designed. Job complete.
George Y.
FREEZER WHIRLPOOL WRS588FIHW Found refrigerator door not lining up found low spot on back right side customer instruct need to get a handy man to chim refrigerator for better door lining complete. No dents or dings cause by tech.
Raymond H.
DISHWASHER KITCHENAID KDTE204GPS0 Upon arrival cx states unit not drying or washing dishes. Found fault codes for motor but motor new. No notes showing unit was placed through service cycle for recalibration. Recalibrated unit. Will follow up with cx on Thursday.; saved tckt
George Y.
DISHWASHER KITCHENAID KDTE254ESS2 Installed part tested check out ok complete . No dents or dings cause by tech.
Tom R.
WASHER FRIGIDAIRE FFLE2022MW2 "Entered diagnostics, error code E53, low voltage to Control Board. Voltage check at Control Board shows 120VAC to board. In diagnostics all components activate. According to Frigidaire, continuity checks of Control Board and Lid Lock checked, continuity good, attempted to replace Lid Lock shows no change. Continuity check of all wire harness shows good continuity, no shorts to ground found. Any attempt to start unit in normal operation produces same result, even after Hard Reset of Control Board. Frigidaire recommends replacing Control Board, 3 Control Boards attempted, informing customer.Customer requesting refund, unit not operational, tech requesting refund for customer satisfaction, customer will contact HQ. Job closed."
Timothy J.
STOVE WHIRLPOOL WEC310SPFS3 Unit is now in building 27 apt #143. Unit needs a new burner kit.; rqstng P&A on 1 W11371990 (BURNER KIT.)
Joe M.
WASHER MAYTAG MVWB835DW4 Replaced control and ui unit is now functioning as designed. Job complete.
Tom R.
WASHER MAYTAG MVWC565FW1 "Entered diagnostics, found error code F8E1, customer states that drain is fine, not filling, diagnostic tests show water flow good, agitate good, drain good, spin good, water supply to hot valve closed, opened water supply to hot valve, both valves operational, check okay. No damage to unit or home from tech, job complete."
George Y.
WASHER MAYTAG MVWC416FW Installed parts tested check out ok complete. No dents or dings cause by tech.
George Y.
DISHWASHER KITCHENAID KUDS30IXSS4 Installed part tested check out ok complete. No dents or dings cause by tech.
Patrick C.
OVEN WHIRLPOOL FGP305KW4 "Found the units oven not working. Ignitor high amp draw. Removed and replaced from stock. Tested unit. All ops checked good ; used 1 12400035 (IGNITER,OVEN) from stock"
Isidore A.
RANGE HOOD JENN-AIR JXW8736DS00 "Removed top vent cover panel, old control user interface and installed new control interface, reinstalled top panel. Test operation ok at this time"
Andrew P.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Called techline said that an 1/8th gap is normally and can be caused by gasket being thicker on one side. Tried putting rolled paper towel behind gasket to force gasket to expand, so doors would line up properly and once gasket reformed after a few weeks would remove rolled paper. Informed Cx that door gasket is compressed and I could replace gasket but that may not resolve issue. MM heated heated Gasket and tried to reform gasket. Informed Cx that over time gasket on feet door would compress and doors would be even. Cx stated he will call pacific sales and have unit replaced. Techline used previous file number."
Patrick C.
COOKTOP WHIRLPOOL KECC667BSS Found a loose connection at the ui. Doesn’t always respond. Secured connection to ui tested unit. All ops checked good
Enrique R.
REFRIGERATOR FRIGIDAIRE LGHB2869TF "Inspected Frigidaire refrigerator . Freezing the food in RC . Installed control board , air tower and sensor . All functions tested normal at time of service . No leaks ."
Andy H.
WASHER MAYTAG MVWC565FW2 "Unit making a noise, found missing screw on belt shield causing shield to hit belt making a rubber noise. installed screw and tested unit working properly, found no other noises unit working as designed"
Hector Z.
WASHER WHIRLPOOL WTW8500DC5 "Customer was complaining of broken Lid. I checked the unit and I found a damaged lid and hinges. Replaced Lid (W111023747), Hinge (W10861714), and Hinge (W11023747). Tested ok."
George Y.
WASHER MAYTAG MVWB865GW0 Installed part tested check out ok complete. No dents or dings cause by tech.
Jim S.
REFRIGERATOR FRIGIDAIRE LFHB2751TF6 The customers water shut off valve is bad and has a small leak. Show the customer the problem spoke to the daughter over the phone about the problem and she is calling a plumber.For payment; replaced water valve unit now working.
James M.
WASHER WHIRLPOOL WFW8620HC1 Unit has error for water valve failure and long drain. Also found over suds error and off balance load. Ordering new water valve and drain pump. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11316609 (pump-water)
Patrick C.
WASHER WHIRLPOOL GSQ9611KQ2 Customer to call after Christmas. No money to pay for job 189.61 is the quote ; saved tckt
George Y.
WASHER WHIRLPOOL WTW7500GW2 Found control board not communicating need to replace lock control board and display ok to order.; ordrng 1 W10861642 (latch) and 1 W11130237 (COUNCIL) and 1 W11130238 (BOARD)
Irvin F.
WASHER WHIRLPOOL MHW3100DW0 F0/E1 - clothes in washer during clean cycle. 7726729180- TECHLINE. Check pump and lock. Cleared the air dome cleared the pump cleared the pressure hose. Powered unit. Ran calibration passed. All ops. Normal.
Irvin F.
RANGE WHIRLPOOL WEE750H0HZ0 The oven control is not operation. Hourglass displayed only. Not responsive. ; ordrng 1 W10854344 (cntrl-elec) and 1 W10868153 (cntrl-elec)
Tom R.
DISHWASHER FRIGIDAIRE FGID2479SF "Ran unit, found unit fills with water, water supply good, Recirculation pump good, drain good, heating good, spray good, found UI not responding consistently, not able to select cycles, unable to cancel cycles, responds like buttons are stuck, order Control Board, UI, and Door Lock Assembly.Control Board - (117499430)User Interface - (117512430)Door Lock - (111315040)NOTE - PART OUT OF STOCK, RESCHEDULE CUSTOMER ON PAET AND TIME AVAILABILITY; ordrng 1 111315040 (door lock) and 1 117499430 (CONTROL ASSEMBLY) and 1 117512430 (CONTROL PANEL)"
Irvin F.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "The unit is cooling sporadically. The defrost timer will not terminate. Just keep going on and off. Replacing control. ; ordrng 1 4388931 (timer,defrost adapt) and 1 W11269204 (contrl-box)"
Jonathan C.
REFRIGERATOR FRIGIDAIRE FFHT1832TP0 Unit is sitting on carpet no room to work customer will call when unit is moved; saved tckt
Timothy J.
RANGE WHIRLPOOL WEC310S0FS3 Installed burner kit. Tested operation. Instructed tenant on usage and left the instruction pamphlet with them.
Enrique R.
WASHER WHIRLPOOL WFW92HEFW0 "Inspected whirlpool front load washer . Customer concerns , displaying f1e1 error code ( shorted ACU . Installed control and water level switch . Retested it . All functions tested normal . No leaks ."
Andrew P.
DISHWASHER KITCHEN AID KUDS30IVWH4 Customer stated unit was not starting and light was blinking. Plug-in unit try to enter diagnostics and Unit would not enter into diagnostics. Heavy duty light would flash rapidly and when you touch keypad a second light would come on and blinking rapidly. Remove door panel and disconnected auxiliary fan plugging it back in to see if that would work. He was still having same issue most likely it is a stat key on the keypad or Shorty keypad order and keypad for customer; ordrng 1 WPW10250017 (panel-cntl)
Joe M.
WASHER AMANA NTW4516FW2 "Units transmission is leaking oil bad causing oil to get inside of all the parts underneath. Ordering parts.; ordrng 1 285565 (agitator assy,comp) and 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11162561 (CAPACITOR ) and 1 W11255272 (gearcase) and 1 WPW10006384 (drive belt)"
Aaron B.
REFRIGERATOR MAYTAG MFI2570FEZ06 The correct address is 570 Camino Agua DulceNeeds a 4 call count Checked the unit compressor was cold checked the relay 120 volts to in replaced relay tested the compressor is bad shorted out bad needs new compressor and main board; ordrng 1 W11043763 (cntrl-elec) and 1 W11209866 (COMPRESSOR )
Joe M.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Units lights won’t shine due to control not powering them. Ordering parts.; ordrng 1 W11224256 (cntrl-elec)
Andrew P.
VENT HOOD WHIRLPOOL WVW75UC6DS2 Customer said that Unit was crooked and dripping oil down the back wall. Checked unit and installation of vent hood is incorrect. Unit is not level and slants to the left. It’s her vent hood will have to come down and be reinstalled and leveled properly informed customer that this is something that needs to be done by the insulation company in the manufacture of the home. This is a major installation issue not a minor one but unit is working properly
Jim S.
WASHER GENERAL ELECTRIC HTWP1400F2WW "Replaced tub, motor, trans tube and seal."
Jim S.
DRYER WHIRLPOOL NGD4655EW2 Installed drive assembly kit. Unit tested ok
John B.
OVEN KITCHENAID KEBU208SSS02 "The lower oven has no convection fan motors, the appliance manager is most likely the issue. The temperatures inside the upper oven possibly not recovering due to the main control or the thermistor or the bake element. Customer will look into buying a new oven"