Local Reviews
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Tom R.
REFRIGERATOR KITCHEN AID KBFN402ESS02 "Found frost at front of FC Door. Visual inspection shows no leaks in seal. Customer states that IM has stopped producing ice. Light not activating, entered diagnostics, found FC Door Switch not responding, order FC Door Switch. Customer requests additional Air Filter be ordered, customer consents to paying for part./Door Switch - (W11131698)Filter - (W10311524); ordrng 1 W10311524 (air filter) and 1 W11131698 (switch)"
Tom R.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "customer will reschedule, need to reschedule the appointment with Property Manager. "
Michael M.
WASHER WHIRLPOOL WFW5620HW0 Cx states when he starts the cycle nothing happens.F0E5- off bal loadRan auto service test and unit will fill and drain but not spin. Drum spins by hand. ACU just clicks and drum does not spin.Removed top cover and acu has green lightDocumented with techlineSR#7727122194Advised possible stair or ACU issueUpper harness checked and found intact.Verified 10 ohm through stator needs ACU W11322903Return Tuesday 2-18-20 12-3 requested; ordrng 1 W11322903 (A U)
Darren A.
LAUNDRY MAYTAG MVWB835DW1 "F0E3 overload code, F0E5 off balance code, F8E3 flood condition code. Reset codes, cycle test for water fill level-normal. Recalibrated washer (52), checks out okay."
Isidore A.
WASHER WHIRLPOOL WFW560CHW0 "Found control not responsive, put washer through power reset . Control now working no codes codes, put washer through a rinse and drain no problems found."
Rod H.
WASHER WHIRLPOOL WFW6620HC0 Returned to replace defective main control. As designed operation returned with no other issues.CORE WAS NOT REQUESTEDError code displayedConfirmed f4E1Faulty relay on main controlConsumer claims unable to use since delivery and will attempt to exchange from Home Depot in lieu of parts being ordered.; 1 W11322905 (cntrl-elec)
Darren A.
DISHWASHER MAYTAG MDB4949SHZ1 Installers did not remove disposer plug.
Rod H.
WASHER MAYTAG MVWC565FW2 Returned to discover that replacement hose had also split with no signs of foreign objects causing it. Ordering hose again and through cabinet coupler.; ordrng 1 W10899966 (tub to pump hose)
Danny G.
WASHER WHIRLPOOL WTW8500DC0 Making loud noises when unit is washing Found a lot of change between the tub and washplate Removed all and advised client to check pockets Reinstall washer and ran a self test cycle and unit completed with no leaks and no issues Calibrated washer Unit is now working properly
Rod H.
REFRIGERATOR KITCHENAID KSSC48QTS02 Confirmed issue called onIce door sticks opened a and seal void motor chute dr and housing assemblyPrepaid trip/diag fee. 115.00 ck# 2510; ordrng 1 WP2180353 (door-chute) and 1 WP2252265 (button-bin) and 1 WPW10260622 (cover-frnt)
John B.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Not cooling. No Freon in the sealed system. Previous work done. Installed a new dryer with die, installed a process to put on the compressor. Vacuum the system down, recharged the sealed system with Freon. Note, found no signs of a leak. Removed the piercing Valve and sealed up the hole. This may have been the leak. The refrigerator test good at this time.; used 1 WPW10143759 (DRIER ASSY) from stock"
Darren A.
WASHER MAYTAG MVWC565FW1 "Stuck in auto drain, reset unit, recalibrated washer, cycle tested, checks out good."
Jonathan B.
WASHER WHIRLPOOL WFW5090JW Found defective pressure switch.; ordrng 1 W11044866 (switch-wl)
Aaron B.
WASHER MAYTAG MVWB865GW0 Replaced the lid and lock asm tested operating ok now at this time
Leon M.
DRYER WHIRLPOOL WGD9200SQ0 Replaced power cube.Unit is not working.Called Whirlpool Tech Line Support and they suggested to order control panel ; ordrng 1 W10739618 (user interface kit)
Leon M.
WASHER WHIRLPOOL WFW5090JW0 Cx states that unit is not working properly.After running diagnostic check find that control panel UI Is responding door locked and unlock won’t start filling water.; ordrng 1 W11306664 (CONSOLE ) and 1 W11334605 (CCU)
John B.
DRIYER WHIRLPOOL WGD8620HC0 "This call was rescheduled by customer service. Need A second man and two hours minimum. This is a tight installation in a closet, in a narrow hallway.t"
Chase F.
DRYER AMANA NED4655EW1 Found connection to thermal fuse came off. Reconnected and secured. Unit now turning on and heating with no problems. All ops now testing normal. Unit working by design. Job complete.
Darren A.
REFRIGERATOR KITCHENAID KRFC704FPS00 Needs update per service pointer. Ordered needed parts.; ordrng 1 W11167902 (cover-evap) and 1 W11333076 (CONTROL )
Darren A.
DISHWASHER WHIRLPOOL WDF330PAHW2 "Faulty sump motor, ordered sump assembly.; ordrng 1 W11025157 (pump&motor)"
Kevin M.
REFRIGERATOR KITCHENAID KRSC503ESS01 "RC evaporator is frozen over causing cooling loss. I found thermistor reading out of range and old software on main control. Removed and replaced thermistor, main control, and fan assy. Tested unit. All tests good."
Hector Z.
DISHWASHER KITCHENAID KDTE254ESS2 "Customer STATES upper rack falling down. I checked the unit and I found broken Adjuster due to damaged rail rack. Both upper rail rack and the labor are covered under Service Pointer (W11296667) S-Code “S22916”"
Enrique R.
DRYER MAYTAG MGDB765FC0 "Inspected Maytag dryer . Customer concerns , door pops open . Door is warped , also need the hinges .; ordrng 1 W10284122 (seal) and 1 W11126813 (door) and 1 W11236403 (door) and 1 W11371722 (HINGE ) and 1 W11376139 (HINGE )"
Raymond H.
DISHWASHER KITCHENAID KDFE104DSS "Upon arrival cx states unit fills then stops, tested and found shorted sump motor, replaced sump assembly and tested, unit functions as designed."
George Y.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Found dishwasher not washing need to replace sump pump ok to replace. Replaced part tested check out ok complete. No dents or dings cause by tech.
John B.
REFRIGERATOR KITCHENAID KBLA20ELSS01 "390 compressor 90 for the defrost timer.After finding out that there is a bad defrost timer, the compressor is not working either. Due to the condition in the age of the refrigerator it might be best to get a new refrigerator. Note, the freezer door doesn’t open very easily so the hinges/slides are rusting out. Don’t see it economical repair for this refrigerator.."
Jim S.
WASHER WHIRLPOOL WTW4930XW3 Strut came loose and bent. Replaced struts unit working ok. Customers water hoses are leaking
Danny G.
OVEN WHIRLPOOL KEBS179BSS00 Unit is not heating and no power Pulled unit out and replaced blower and hi limit thermostat and fuse Reinstall unit no floor or cabinet damage Power up and test oven unit is now heating and cycling Unit is working properly
Danny G.
WASHER WHIRLPOOL WFW75HEFW0 Unit is not draining.Found drain pump full of dog hair Cleaned pump and filter Reinstall unit and ran a test cycle unit completed with no leaks and issues Unit is working properly Advised client to clean washer with affresh once a month
Danny G.
REFIRGERATOR WHIRLPOOL WRS571CIHZ01 Filter is too hard to replace and temp is too cold This is an elderly couple and they have a hard time removing filter Replaced filter and also set unit to proper temp ref side was set at 34 and freezer -3 I changed the temp to 38 and 0 Advised client to allow 24 hrs for unit to reach proper temperature Unit is working properly
Leon M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Building management will email us POP.Cx states that unit is not working properly.After running diagnostic check find that has a bad sump motor
Leon M.
WASHER WHIRLPOOL WFW6620HW0 Cx states that unit is not working properly.After running diagnostic check no error code found.Water leaking from underneath of the unit.Replaced bellow.After running diagnostic check unit working properly as designed
William L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Found no ice production , Replaced ice maker, ran ice maker cycle, ice maker operating as designed."
William L.
M/W OTR WHIRLPOOL WMH32519HZ3 "Bump out in cavity is production molding, adjusted door hinges, unit operating as designed, instructed cx bump in cavity is normal."
William L.
RANGE WHIRLPOOL WEG750H0HV0 "Cycled power to unit, unlocked control panel, set time and date. Tested dale functions, Unit operating as designed."
Hector Z.
WASHER MAYTAG MVWB765FW3 Customer was concerned of noises in the transition in between agitation and spinning. I checked the unit and I found faulty clutch. Replaced Clutch (W10754448). Tested ok.
Hector Z.
RANGE WHIRLPOOL WGG745S0FS02 "Customer is concerned of gas smell in the bottom oven during operation. I removed Oven bottom bake baffle to expose burner head and Igniter as well whole rear panel to expose safety valve and tubing connectors and during operation I checked with a bubble solution to check for any leak of gas. I was unable to verify the complaint, I found no gas leak. Also I noticed aluminum foil covering the bottom oven on both ovens. I recommended to the customer to remove the foil. Tested ok.**NOTE** I checked for AMPS consumption on both Igniters (3.4 amps) This is normal."
Hector Z.
REFRIGERATOR WHIRLPOOL WRT111SFDW04 Customer states freezer compartment been frosted up. I checked the unit and I found a gap in the upper corner of the door gasket (Freezer compartment). Removed freezer door and added a nylon washer to the bottom freezer door hinge. Tested ok.
Hector Z.
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Customer states fresh food compartment doors (Gap in between both doors) are not the same (Top & Bottom). I checked the unit and there is a difference of probably 1/8 of an inch of the gap in between the doors (Top & Bottom), I adjusted the doors but it doesn’t get closer. Both door gaskets are perfectly making contact with the cabinet and the refrigerator is cooling properly. I contacted the Tech Line (SR#7727112731) he recommended to inform the customer to call the Whirlpool Customer Service. I also contacted the Trade Partner (SR #7727062663) and they will follow the Tech Line recommendation."
John B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "The customer is concerned of items freezing inside the refrigerator section. She lowered the temperature, but then things started melting inside the freezer. Replacing the main controller. Ordering part; ordrng 1 W11023172 (cntrl-elec) and 1 WPW10384183 (thermistor)"
Hector Z.
COOKTOP JENN-AIR JGD3430GS00 "Replaced Spark Module (WPW10475147), and Harness Wire with the Electrodes (Supply by the customer (Manufacture sends to the customer)). Tested ok."
Hector Z.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Customer states fresh food compartment not cooling enough. I checked the unit and I found an Iced Up Fresh Food Compartment Evaporator. I spoke with the customer, unit with multiples repairs, advised customer that after the repair is possible that the same problem can occur again depending in the levels of moisture in the air. The management company will contact the owner for a possible replacement of the unit.."
Danny G.
KITCHEN KITCHENAID KCGC558JSS00 Unit keeps sparking auger burner is on Test power supply and it is ok and grounded Try adjusting burner and still clicking Need to order parts and rs call ; ordrng 1 W10892340 (IGNITER ) and 1 W10903728 (SWITCH) and 1 W11121317 (SPARK MODULE ) and 1 W11344746 (BURNER HEAD) and 1 W11381273 (ORIFICE REAR CENTER)
Leon M.
WASHER MAYTAG MHW5500FC1 Cx states that unit is not working properly.After running diagnostic check find that bellow is out of position and missing clamp also Cx states about discoloration of detergent drawer Technical Service Pointer #: W11025472; ordrng 1 W10884715 (inlet) and 1 W11218344 (clamp) and 1 W11266654 (clamp) and 1 WPW10237499 (bellow)
Lance V.
REFRIGERATOR KITCHEN AID KRMF706EBS01 "Fixed- replaced RC +FC evap motors, icemaker. Powered on unit and has began cooling. Customer to do more cleaning of shelving and says they will put all shelves back in. Unit now fully operational, please allow 36hrs for cooling."
Lance V.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Fixed-extension shut off arm was dislocated from icemaker assembly causing intermittent ice production problems. Repaired and adjusted shut off arm and extension bar, Ran and cycled ok. Fan and thermistor tests passed ok . Unit now fully operational working as designed, ice maker now cycling and filling with water. please allow 24hrs for ice production"
Kenneth M.
DISHWASHER KITCHENAID KDTM354DSS5 Custimer had floor lifting a bit in front of dishwasher. Was concerned about leaking. Tested unit found no leak. Instructed customer that excessive suds was found. Adjusted rinse aid dispense and instructed customer to put dishes in dishwasher a bit dirtier. Customer approves.
Leon M.
WASHER WHIRPOOL WFW3090JW Wrong information about unit.Cx will provide POP for next visit or will contact to us via email.Cx states that unit is not working properly.After running diagnostic check find that unit is locked and console buttons are not functioning ; ordrng 1 W11334214 (CCU)
Kenneth M.
OVEN WHIRLPOOL WFE505W0HS1 Found unit with oven door not closing. Unit has busted hinge. Replaced both left and right h in nge with Pre-ID and tested unit. Unit is now working properly. Customer approves functions
Leon M.
RANGE WHIRLPOOL WEE510S0FB2 Cx states that unit is not working properly.Unit moved to other room with no electric outlet available.Cx states that front console gets hot and unit won’t light up.Ordering control panel and thermal fuse will use on return visit.Cx must move the unit to other room ; ordrng 1 W10894098 (cntrl-elec)
William L.
M/W OTR AMANA AMV2307PFW2 "Tested voltage to light socket & bulb, found voltage, checked all connections, control brd not switching properly, ordered control & line filter brd for unit; ordrng 1 W10422269 (filter) and 1 W10849846 (cntrl-elec)"
Irvin F.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "The bail arm holder on fill cup is broken. The bail arm is not operating. Removed ice maker, and bail arm. Replaced both. All ops and functions normal."
William L.
FREEZER WHIRLPOOL WRF767SDHZ00 "Found freezer led out on unit, ordered led module for unit.; ordrng 1 W11205083 (module)"
John B.
WASHER MAYTAG MLE2000AYW The retainer spring for the wax motor around the door switch. Was loose. Install the spring properly the washer tested good.
John B.
WASHER WHIRLPOOL WTW5900TW0 "The wash machine has a bad gear case. The bolt for the agitator is frozen and rusted. It will have to be broken off to remove the bolt. That being said, the washer is in excellent shape. But just need these parts to repair it."
Jonathan B.
WASHER WHIRLPOOL WTW5000DW2 Found loose connection to water valve. Fixed connection. Tested unit and is working properly
Jonathan B.
REFRIGERATOR WHIRLPOOL WRS588FIHV Found defective ice maker. Replaced defective ice maker. Tested unit and is working properly.
Enrique R.
WASHER WHIRLPOOL WTW4816FW2 "Inspected whirlpool washer . Customer concerns , unit not powering on . Shorted control board . ; ordrng 1 W11170319 (cntrl-elec)"
Joe M.
DRYER WHIRLPOOL WGD8000DW3 Replaced parts unit is now functioning as designed. Job complete.
Enrique R.
DISHWASHER WHIRLPOOL KDTM404ESS3 "Inspected kitchenaid dishwasher . Customer concerns , not starting wash cycles . Found miscommunication between door latch switch and control board . Need to replace both parts at same time .; ordrng 1 W10854228 (cntrl-elec) and 1 WPW10653840 (door latch)"
Enrique R.
REFRIGERATOR KITCHENAID KBFN502ESS01 "Inspected built in kitchenaid refrigerator . Customer concerns , freezer frosting up , and RC doors not closing correctly . Door mullion is broken . I replaced freezer thermistor , need mullion and hinge bracket .; ordrng 1 W10732108 (rail-mulln) and 1 W11173560 (bracket)"
Andrew P.
COOKTOP WHIRLPOOL WCG55US6HS Customer stated at center grate was cracked. Found center grate cracked. Removed and replaced center left and right grate on cooktop.
Irvin F.
REFIRGERATOR WHIRLPOOL WRS325SDHZ01 CX reports the fresh food section can either freeze or get warming in the fresh food section. The dampener gear are stripped. Replaced the dampener installed and reposition thermostat all ops normal.
Irvin F.
WASHER WHIRLPOOL WTW7000DW3 "F3/E2- inlet water temp fault, F0/E4-spin limited by water temp, F7/E9- locked rotor. Cx says the unit is leaking internally. Confirmed the inlet valve is leaking into the unit. Error codes says temp issue. Confirmed issue. Replaced inlet assembly. Test and calibrated unit. All ops normal."
Irvin F.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Removed power from fridge. Installed replacement parts. Assembled unit powered. Cycled on. All ops normal.
Kenneth M.
MICROWAVE WHIRLPOOL CAE2745FQ0 Installed control board and was able to test unit. Found lid lock issue. Ordering new lid lock. Rescheduled customer for wednesday 2-12-20; ordrng 1 WPW10482836 (Latch)
Irvin F.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Removed damaged fresh food door. Installed replacement. All ops and seals normal.
Kenneth M.
DISHWASHER WHIRLPOOL WDT970SAHV0 Found unit with broken adjuster kit. Ordering new adjuster kit. Rescheduled customer for Wednesday 2-12-20; ordrng 1 W10712395 (Adjuster)
Irvin F.
WASHER WHIRLPOOL WTW4950HW1 CX says the unit is bouncy. Found failed suspension. Installed replacement suspension. Calibrated unit. All ops normal.
Rod H.
WASHER MAYTAG MVWC565FW0 Won’t spinConfirmed Found loose connection in console. Tightened connection and tested as designed.
Kenneth M.
WASHER WHIRLPOOL WTW5000DW1 Found unit not spinning cloths out die to worn hub. Ordering new hub. Washplate seized. Will need to be broken off. Ordering new washplate. Reacheduked customer for thursday 2-13-20; ordrng 1 W10752283 (Washplate) and 1 W10528947 (Hub)
Lance V.
DRYER WHIRLPOOL WED49STBW1 "Fixed- found faulty hi limit thermostat. Replaced thermostat, ran and tested. Unit is now fully operational"
Irvin F.
REFRIGERATOR KITCHENAID KBRC36FTS05 Ice maker is not making ice. The optics passed test. Replaced IM. TUENED ON optics. Allow 24 hrs for unit to produce ice.
Irvin F.
REFRIGERATOR KITCHEN AID KBRO36FMX00 Cx says t(entice maker is not operating. Bypassed water valve no water. Installed replacement valve. Water is flowing. Cycled IM. filled. All ops. Good.
Rod H.
RANGE WHIRLPOOL WFG540HQES1 Temps seem off......not cooking food fast enough.Confirmed Calibrated control to close in temp within 30 degrees above factory offset.Surface burners are calibrated from factory and are as normal adjustment
Jonathan B.
RANGE WHIRLPOOL WFG320M0BW2 Replaced defective bulb. Found defective housing.; ordrng 1 W10856866 (sockt-lite)
Rod H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Not related to last visit. Ice bucket will not come outConfirmed Ice bucket frozen Leave machine off for a couple days so as to thaw icemaker cover and bucket. Found door seal torn and allowing warm air into ffd compartment.......Ordering ffd dr gasket water valve and icemakerReschedule for Monday 10Feb2020 7:00-11:0am only; ordrng 1 W10830274 (gasket-fip) and 1 W11043013 (valve) and 1 WPW10300024Returned to replace parts indicated and test op as designed icemaker appeared operational without leaks.
Rod H.
M/W OTR WHIRLPOOL WMH32519HZ3 Range hood lamp does not operate consistently Confirmed Escrow closed on February 27 2019 Consumer actually moved in in March. Light bulb was burnt out due to not being secured completely in bulb holder Cx never had to change till now........they will change out bulb at their convenience. Was told by whirlpool that the service call was covered this one time only
Rod H.
DISHWASHER WHIRLPOOL WDF520PADM3 "Severe mold infestation black mold climbing up walls and cabinet behind and under product.Health hazard exists to consumer and anyone servicing/repairing product "
Andrew P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Cx stated fountain has constant drip. Ran water dispenser and pressure was fine. Ordering reservoir and water line break. ; ordrng 1 W11346622 (RESERVOIR )
Andrew P.
REFRIGERATOR WHIRLPOOL MZF34X16DW04 Cx stated unit not cooling properly. Found evap frosted over. Found open heater in unit. Ordering heater and will install control on return visit. ; ordrng 1 WPW10316428 (heater)
Irvin F.
WASHER MAYTAG MVWC565FW2 "F0/E2-suds F7/E7X NOT @ TARGET SPEED. Cleared codes. Ran 7nit components, all operational. CX INSTRUCT IN THE FEATURES AND FUNCTIONS OF THE UNIT. EXTRA RINSE IS ESPECIALLY COVERED. ALL OPS NORMAL."
Darren A.
MICOWAVE OVEN WHIRLPOOL MH6150XHQ-1 Unit is arcing in the wave guide (frame) no repairable failure. Installed part number- 8172155.
Darren A.
WASHER MAYTAG MVWB855DC3 "Removed obstruction from drain pump,checks out okay."
Lance V.
REFRIGERATOR KITCHENAID WRV986FDEM01 "Tech line sr#7727113531Found freezer Liner And interior foam melted upper near evaporator. 6 inch is diameter, And is Not repairable due to the extent of liner melted causing defrost issue. "
Enrique R.
REFRIGERATOR AMANA AFI2539ERM01 Installed central electric rc door gasket and bin . All functions tested normal at time of service . No leaks .
Darren A.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Replaced housing and installed customers filter, checks out good."
George Y.
RANGE WHIRLPOOL WFG515S0EW1 Installed parts tested check out ok complete. No dents or dings cause by tech.
Jonathan B.
WASHER MAYTAG MVWB765FW3 Found defective water valve. Replaced defective valve. Tested unit and is working properly.
Jonathan B.
DRYER MAYTAG MGDC465HW0 Found loose to igniter. Fixed connection. Tested unit and is working properly.
Raymond H.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Upon arrival cx states deli drawer doesn’t open and close properly, found loose deli hinges, secured hinges and tested, unit functions as designed."
Rod H.
DRYER WHIRLPOOL MLG2000AWW Won’t heatConfirmed.......gas valve won’t sustain gas flow........stuck shut.Ordering gas valve. ; ordrng 1 WP306176 (valve- gas)
Danny G.
DRYER MAYTAG MED5630HW1 Dryer vent keeps falling off Found vent off the dryer Reinstall vent into the dryer and secured it with the clamp Dryer is working and venting properly
Danny G.
REFRIGERATOR WHIRLPOOL WRT111SFDM03 U it is not cooling properly Found faulty bi metal Used steam gun to defrost evap and drain tube Replaced bi metal Reinstall unit and power up Advised client to allow 24hrs for unit to reach proper temp
Joe M.
FREEZER WHIRLPOOL WRT519SZDM Units doors are not keeping in the cold air. Ordering doors. Customer is requesting new fridge due to this fridge having so many issues.; ordrng 1 LW10672966 (dor-fip) and 1 LW10672972 (dor-fip)
Danny G.
DRYER WHIRLPOOL MGDB835DW4 Unit is not powering on Found 120v at the outlet Test power at control and no power Removed rear panel and found loose neutral connector at power supply Reinstall connectors and power up and dryer is now heating and cycling properly
Joe M.
WASHER WHIRLPOOL WTW4955HW1 Unit needs a new basket due to the counter balance fluid having leaked out into unit causing it to bounce around a lot. Ordering parts.; ordrng 1 W10836692 (agitator) and 1 W11397111 (AGITATOR ) and 1 W11397111 (BASKET)
Danny G.
DRYER MAYTAG MGDB835DW4 Dryer is making loud noises Found faulty rollers Replaced and install dryer repair kit from truck stock Reinstall dryer and unit is working and heating properly ; used 1 4392067 (DRYER REPAIR KIT) from stock
Joe M.
DRYER MAYTAG MGDB765FW0 Unit not heating ordering parts.; ordrng 1 WP338906 (sensor) and 1 WP3391912 (thermostat) and 1 WP8573713 (thermal cut off fuse) and 1 WP8577274 (thermistor)
Danny G.
REFRIGERATOR KITCHENAID KRFF302ESS Unit is not making ice Found faulty icemaker Replaced and install new ice maker Unit cycled and filled with water Advised client to allow 24hrs for a full bucket of ice Unit is now working properly
Jim S.
DISHWASHER KITCHENAID KDTE234GBL0 Open windings in the drain pump. Replaced drain pump. Unit tested ok; used 1 W10876537 (DRAIN PUMP) from stock
Hector Z.
DISHWASHER KITCHENAID KDTE254ESS2 Customer states upper rack falling down. Rescheduled call to order parts.
Patrick C.
WASHER WHIRLPOOL MVWC565FW1 Found the unit having issues not spinning. Checked unit out and found speed basket fault. Checked belt and it was popped off of the pully and motor. Reinstalled and secured. Tested unit. All ops checked good
Darren A.
DISHWASHER MAYTAG MDB4949SHZ0 "Motor plug shattered, ordered part.; ordrng 1 WPW10591570 (pump&motor)"
Patrick C.
RANGE WHIRLPOOL WFG515S0ES1 Removed and replaced caps. Smoothed out the bottoms with a sponge and adjusted burner head to allow gas to hit spark quicker
Leon M.
DRYER MAYTAG MGD5630HW0 Cx states that unit is not working properly.After running diagnostic check find that airflow hose and gas line is attached to the back panel of unit.Reattached hoses.After running diagnostic check unit working properly as designed
Darren A.
RANGE WHIRLPOOL WFG320M0BB2 "Open bake valve, ordered part needed.; ordrng 1 WP98014893 (valve-gas)"
Raymond H.
REFRIGERATOR MAYTAG MFI2570FEZ06 " upon arrival unit not cooling, controls are not responding to service mode. Needs controls, also bringing a compressor in case.; ordrng 1 W11043763 (cntrl-elec) and 1 W11209866 (compressor) and 1 W11269232 (panel-ui)"
Raymond H.
WASHER MAYTAG MVWX655DW2 "Upon arrival cx states unit does nothing but drains and is flashing spin. Found unit has over suds code and pressure system fault. Cx is using too much soap. Instructed cx on proper use and care, unit functions as designed."
Jonathan B.
WASHER MAYTAG MVWX655DW Found defective control board and switch and nob.; schdld next appmnt for 2/24 MON !
George Y.
WASHER WHIRLPOOL WFW95HEDW0 F03e01. Found washer having error too many suds pressu e switch not functioning properly at times removed error retested check out ok complete. No dents or dings cause by tech.
Raymond H.
COOKTOP KITCHENAID KCGS550ESS01 Did not get cooktop.; schdld next appmnt for 2/12 WED !
William L.
LAUNDRY MAYTAG MVWB725BW0 "F70, Found unit in driveway not covered. Instructed cx unit needs to be accessible & hooked up for testing , to properly service. Called WP TL reported unit outside in weather elements, Ref #7727113371, WAS TOLD NOT TO SERVICE UNIT, instructed cx to call asurion with questions regarding unit"
Hector Z.
WASHER WHIRLPOOL WTW7500GC2 Rescheduled for 02/12/20.; schdld next appmnt for 2/12 WED !
Tyler F.
WASHER MAYTAG MVWB700BW0 Customer stated that the unit is leaking but no on every cycle. Cycle tested unit multiple times and found valve and dispensers leaking. Removed and replaced dispenser and valve. Tested all works good at this time.
Leon M.
WASHER MAYTAG MHW5630HW0 Cx states that unit is not working properly.After running diagnostic check find that detergent drawer is broken.Replaced drawer.After running diagnostic check unit working properly as designed
Leon M.
WASHER WHIRLPOOL WTW7000DW4 Cx is not aware of cod.Confirmed with dispatch.Job is canceled.Cx will contact to Whirlpool
Patrick C.
REFRIGERATOR WHIRLPOOL GC5SHEXNS03 Leaking from the back. The hose connector Ted to water supply leaking. It’s part of the fridge quoted 257.09 ; ordrng 1 8201597 (tube-water)
Kenneth M.
DRYER ELECTRIC MAYTAG MVWX655DW1 Found unit filling issues. Blockage in pressure hose. Not properly reading water levels. Cleared and tested. Unit is working properly. Grim from water and dirt built up inside. Cleared unit is working properly.
Michael M.
WASHER MAYTAG MVWC465HW2 F8E1-Ran manual hot and cold and hot valve just hummed. Found hot water valve turned off at wall. Turned on valve and water sprayed from hose connection. Removed hot water feed line and found missing rubber gasket on hose. Installed new gasket on hose and connected line. Cleared faults and ran hot and cold and both fill as designed. Ran auto service test and unit passed all cycles as designed with no issues. Job complete
Michael M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Cx states ice build up at front of freezer door. Temps are normal and set to recommended.Tech finds light frosty ice build up on left side of freezer door and rail. Tech found foam inserts were not removed when unit was installed and was preventing Freezer door from sealing properly. Removed obstruction and very infield all four sides of freezer now closes and seals as designed. Temps are as designed. All ops are as designed job complete
Raymond H.
OVEN AMANA AGR5330BAW3 Upon arrival unit has no bake or broil. Igniter pulling 2.9 amps. Need igniter.; ordrng 1 W11176454 (igntr-oven)
Raymond H.
DISHWASHER KITCHEN AID KUDS30SXSS4 Upon arrival unit is leaking from front left. Found soft water tank seal missing. Needs new tank.; ordrng 1 W10428890 (tank-dish)
George Y.
REFRIGERATOR WHIRLPOOL KFIS29PBMS03 Found refrigerator not dispensing water spoke to techline check valve no power check control board no power out of 3 pin connector need to replace control board and display control .ok to order parts.; ordrng 1 W10878992 (cntrl-elec) and 1 W11380560 (CONTROL)
Michael M.
REFRIGERATOR AMANA ASD2575BRW01 Removed and installed new filter housing W10862456Installed new water filter provided by cx. Purged water dispenser of air bubbles. All ops are normal and as designed job complete
George Y.
MICROWAVE WHIRLPOOL WML55011HW2 Ok to order microhood door no answer per office reschedule.; ordrng 1 W11206158 (door/mw)
Enrique R.
DISHWASHER KITCHEN AID KDTE334GPS0 "Inspected kitchenaid dishwasher . Customer concerns , not draining . Found obstruction in drain pump . Removed obstruction . Retested it . All functions tested normal . No leaks ."
George Y.
REFRIGERATOR KITCHENAID KRFF507ESS00 Found refrigerator freezer not cooling not full frost pattern need to replace evap and compressor ; ordrng 1 8201675 (compressor) and 1 W11116006 (evaporator) and 1 WPW10608485 (evaporator)
Lance V.
DRYER WHIRLPOOL WED4850HW0 Fixed- found unit not heating caused by loose wire connection to timer T-F wire/connector . Repaired and reconnected timer t-f wire . Unit is now fully heating and fully operational.
George Y.
WASHER MAYTAG MVWB835DW4 Found washer door lock not ingaging properly need to replace door lock and lid ok to order parts.; ordrng 1 W10810403 (lid lock assy) and 1 W11259006 (lid)
Raymond H.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Upon arrival ice maker not working. Found seized ice maker motor. Replaced ice maker and tested, no water filling ice maker. Lost all water pressure. Pulled 7nit out and found water line crushed under cabinet, new cabinets were installed and ice maker line not routed properly. This is causing water,one to kink and cut water to unit. Informed cx of findings. Ice maker and 7nit functions as designed."
George Y.
DISHWASHER KITCHENAID KDPE334GPS0 Found dishwasher dispenser not functioning need to replace ok to order part.; ordrng 1 W10861000 (detergent dispenser)
Tyler F.
MICROWAVE KITCHENAID KMHS120ESS-3 Customer stated that the light doesnt come on inside sometimes. Ordering interlock kit per arrvice pointer in stock.; ordrng 1 W11244490 (Interlock kit)
Tyler F.
MICROWAVE WHIRLPOOL UMV1160CS Customer stated that the unit is not heating. Ordering magnetron and thermostat not in stock. ; 1 W10754299 (Magnetron) and 1 W10598693 (Thermostat)
Tyler F.
DRYER WHIRLPOOL WGD5620HW0 Customer stated that the dryer wont heat. Found ignitor comes on but no flame. Ordering gas valve and flame sensor not in stock.; ordrng 1 WP338906 (Sensor) and 1 W11309727 (Gas valve)
Jim S.
DISHWASHER KITCHENAID KDTE704DSS0 No fault codes stored. The damper and the fan are causing the board to fail. The door drags when opening or closing because the lower frame is bent; ordrng 1 WPW10469574 (vent asm)
Tyler F.
OVEN WHIRLPOOL KODE500ESS Customer stated new home unit trips breaker right when power flipped on at breaker. Installer needs to make sure unit is wired correctly and no wires exposed in junction box before we start replacong parts.
Tyler F.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Customer stated that the unit is still freezing food. Checked thermistors all within range. Found factory defrost set to run time. Changed defrost to every 8 hours. Calibrated system, tested unit, All works good at this time"
Tyler F.
REFRIGERATOR WHIRLPOOL WRT1L1TZYW Customer stated that the unit is buzzing. Removed back panel and found suction tube vibrating on cabinet. Fixed and tested all works good at this time.
Patrick C.
REFRIGERATOR WHIRLPOOL WRV976FDEM00 Removed and replaced evaporator motors. And control board. Tested unit. All ops checked good
Michael M.
DRYER MAYTAG MGDB765FW0 Needs dryer door gasket WPW10354795Spoke with dispatch and rescheduled call for Friday 8-10 am; ordrng 1 WPW10354795 (DOOR GASKET)
Enrique R.
WASHER MAYTAG MVWC565FW1 Installed drive belt and cam assembly . Retested it . All functions tested normal . No leaks .
Michael M.
WASHER MAYTAG MVWC415EW2 "States unit does not agitate or spinNo cell phone service in this residenceiPad only has 2 bars very little serviceF8E1-F7E6-F7E1-Cleared faults and ran auto service test unit fills, agitates, drains and spins as designed. Passed all cycles with no issues ran test a second time and control board lights are flashing as if progressing through cycles but no operations. Faulty control W11124822; ordrng 1 W11124822 (CONTROL BOARD)"
Joe M.
MICROWAVE KITCHENAID KEMC378KSS01 Unit is not heating due to a bad magnetron.; ordrng 1 WP4375424 (magnetron)
Joe M.
REFRIGERATOR AMANA ARB2557CSL Unit has a bad damper motor causing it to freeze the fridge section. Ordering part.; ordrng 1 67003411 (damper gea)
Kenneth M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Found unit not making ice. Ran unit through test. And cycled and unit filled. Wont cycle by itself. Ordering new ice maker and control. Rescheduled customer for friday 2-14-20; ordrng 1 WPW10675033 (Control) and 1 W10886931 (Icemaker)
Tyler F.
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated that the drain hose leaked and caused damage. Ordering bith drain hose and universal hose in stock.; ordrng 1 WPW10545278 (Drain hose) and 1 8269144A (Drain hose) and 1 WPW10526114 (Panel)
Tyler F.
REFRIGERATOR WHIRLPOOL WRS571CIHV00 Orseres right par but door that was sent is too big. Right part number wrong part. Reordering door.
Tyler F.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Customer stated that the freezer is frozen and fridge is not cooling. Orsering bi metal harness for freezer in stock at coast.; ordrng 1 W11260592 (Harness)
Tyler F.
WASHER MAYTAG MVWB765FW3 Customer stated that unit is not filling with water. Found error code for long fill and temp sensor fault. Ordering valve in stock.; ordrng 1 W11165546 (Valve)
Leon M.
WASHER WHIRLPOOL WTW5000DW3 Cx states that unit is not working properly.After running diagnostic check find that unit is shaking during spinning cycle.; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11239857 (belt)
Jim S.
DRYER MAYTAG MGD8630HW0 Per tech line the unit needs to have all moving parts replaced. SR 772710339. ; ordrng 1 W11086656 (motor-drve) and 1 W11401018 (SEAL) and 1 WP697772 (blower wheel) and 1 WPW10211911 (housing) and 1 WPW10242878 (base)
Jim S.
WASHER MAYTAG MHW8630HW0 Order part; ordrng 1 W11316271 (motor-pump)
Rod H.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Faded display and filter monitor seems irratic Confirmed Low voltage issues ui display barely visibleOrdering electronics due to low voltage concerns above.; ordrng 1 W11035841 (cntrl-elec) and 1 W11239666 (cntrl-elec)
Chase F.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Found icemaker fill tube not fully sitting into icemaker. Uninstalled icemaker and fixed tube, tube now entering in through icemaker. All ops are now testing normal. Job complete."
William L.
WASHER WHIRLPOOL WTW4816FW2 "F7E1 ,F0E2 , found wire harness at run cap open , repaired wire harness, ran self diagnostics cycle, unit operating as designed."
Michael M.
RANGE WHIRLPOOL WFG525S0HZ1 Cx states her father in law has issues with lighting the two large front burners. Tech has prompt ignition from all burner heads. Tech explained to home owner that larger burners require a few more seconds to get ignition but if operated properly all burners ignite as designed. Cx understands and will instruct father in law. All ops are as designed with no issues. Job complete
Michael M.
DISHWASHER KITCHENAID KDTE334GPS0 "Cx states u it was not dissolving soap.6-1nlow no water7-1 incoming water too coldRan rapid advance and unit fills, rinses, drains and heats as designed.Started normal wash cycle and unit fills, rinses, heats and drains as designed. Advised cx to purge hot water line before starting unit. All ops are as designed job complete"
James M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Unit still dispensing chipped ice when set to cubes. Reigistered with techline Bryan. No further repair suggestions. Directed back to customer service for dissatisfaction of unit. Sr#7726845319
Lance V.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Installed new Orion board. Powered unit on and compressor now running and unit has began cooling. Advised customer if issue persists, will need to replace compressor. Compressor is not normal install, needs 3hrs+ and special oil less refrigerants hoses."
Lance V.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Fixed-replaced auger solenoid,motor and coupling. Ran and tested. Unit is now fully operational, dispensing ice as designed. All ops complete"
Lance V.
REFRIGERATOR WHIRLPOOL WRS325SDHV04 "Tech line SR# 7727095393Customer states ice maker making hammering noise. Cycled ice maker and was unable to hear any abnormal noises. Unable to duplicate noises with testing with tech line. Tech line advised we are going to document, no more suggested repairs at this time."
Lance V.
DRYER WHIRLPOOL WED75HEFW1 "Fixed-replaced faulty control board and thermostat per wp tech line request, ran and tested. Unit is now fully operational and working as designed without any errors."
George Y.
OVEN WHIRLPOOL WEG515S0FW0 Found oven bake not functioning need to replace igniter ok to order part.; ordrng 1 WP9758079 (igntr-oven)
Kenneth M.
RANGE WHIRLPOOL WFG320M0BB2 Unit need LP conversion. Converted unit to LP . Customer approves function at this time.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Installed cover thermistor and fan. Tested unit. Unit is now working properly. Customer approves function at this time.
James M.
DISHWASHER KITCHENAID KDTE204GPS0 Error codes f4e3 f5e1. Unit motor not engaging. Customer stated they would look for another unit and denied repair at this time. ; ordrng 1 W11124384 (pump&motor)
Kenneth M.
DISHWASHER MAYTAG MDB8959SFZ4 Installed control and harness. Stated unit. Unit is now working properly. Customer approves function at this time.
Lance V.
DRYER MAYTAG MEDC465HW0 "Techline sr#7727090949Safety sr#7727063542Installation unsatisfactory. Found dryer terminal block burned/ fire power cord. Needs new power cord, terminal block. 243vac at wall ok. Safety authorization #MOPNAOPWPL1 to authorize full repair including power cord, parts, labor; ordrng 1 279393 (screw) and 1 WP3397659 (block-term) and 1 WX09X10002 (4' 30amp 3 wire drye)"
Lance V.
REFRIGERATOR WHIRLPOOL WRS571CIHV00 "Techline sr#7727091761Damper fridge making loud noise during operation. Complaint of food freezing in refrigerator section. Tech line advised to raise fridge temp to 40, and replace damper assembly and user interface. We will re route with parts.; ordrng 1 W11164593 (diffuser) and 1 W11239666 (cntrl-elec)"
John B.
DRYER WHIRLPOOL LER2614DW1 "The drive motor seems to be heating up, and shutting down. The customer is looking to buy a new machine
John B.
DISHWASHER KITCHENAID KUDE60HXSS1 The washer is full of calcium buildup. Customer may or may not want to replace it.
John B.
DRYER WHIRLPOOL WGD9550WL0 The valve assembly is making a squealing noise when it’s releasing gas. There was no obstruction in the orifice There is no danger of a leak it is just noisy. Due to the difficult installation.
Kenneth M.
RANGE KITCHENAID KFES530ESS0 Found unit burned in half. Ordering nre element. Communication error. Will replace board. Rescheduled customer got tuesday 2-11-20; ordrng 1 W10779716 (Element) and 1 W10833885 (Sensor)
Irvin F.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Cox says the unit is frosting in the freezer section. Found the unit freezer door is not sealing comp,steely, flattened spot. ; used 1 W10407216 (GASKET) from stock"
Irvin F.
WASHER WHIRLPOOL WTW7000DW4 CX DECLINED REPAIR.
Kenneth M.
WASHER MAYTAG MVWB725BW0 Found unit noisy during spin. Unit has bad bearing. Found suspension super bouncy causing off balance load. Will need new suspension. Ordering new suspension will replace hib and washplate. Washplate seized on drive shaft. ; ordrng 1 W10247710 (Suspension)
Irvin F.
MICROHOOD WHIRLPOOL WMH31017FS0 Cox says the unit is grinding during operation. Checked the unit found the tray actuator had a bad wheel causing noise. Removed and installed replacement r8nf. All sounds and ops normal. ; used 1 WPW10654906 (RING TURN) from stock
Irvin F.
REFRIGERATOR MAYTAG MFI2570FEZ07 CX says the ice maker is not producing ice. Found the ice maker is not cycling. Installed replacement ice maker. Close door unit filled. All ops normal.
Leon M.
DISHWASHER WHIRLPOOL WDF520PADM7 Cx states that unit is not working properly. Cx states that door is not closing properly. Replaced door latch. After running diagnostic check unit working properly as designed
Leon M.
LAUNDRY MAYTAG MVWB765FW0 Replaced housing water valve assembly.After running diagnostic check unit working properly as designed
Jonathan B.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY7 Found defective display ; ordrng 1 WPW10521642 (cntrl-elec)
Randy C.
MICROWAVE KITCHENAID KEMS378SSS05 Parts defective. Scheduled for tomorrow. ; ordrng 1 W10217711 (inverter) and 1 W11346197 (MAGNETRON )
Hector Z.
REFRIGERATOR MAYTAG MRT118FFFM04 Customer wstates food getting frozen in the fresh food compartment. I checked the unit and I found some frozen vegetables in the fresh food compartment. Replaced the fresh food compartment Thermistor (W10838965) and recommenced to the customer to keep a clearance in the back of each shelf to allow air to move properly due to overcrowded refrigerator. Tested ok.
Danny G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit is not cooling found unit full of frost Found faulty sensor and drain clogged. Replaced fan with sensor and relocate sensor Program unit to defrost unit type 2 Collected payment by check Reinstall unit and unit started to coolAdvised client to allow 24 hrs for unit to reach proper temperature
Rod H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Ice bucket will not come outConfirmed Ice bucket frozen Leave machine off for a couple days so as to thaw icemaker cover and bucket. Found door seal torn and allowing warm air into ffd compartment.......Ordering ffd dr gasket water valve and icemakerReschedule for Monday 10Feb2020 7:00-11:0am only; ordrng 1 W10830274 (gasket-fip) and 1 W11043013 (valve) and 1 WPW10300024 (icemaker)
Enrique R.
WASHER MAYTAG MVWC565FW1 Installed gearcase and drive hub . Need need new belt and cam assembly . Squeaky noise .; ordrng 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)
Dane K.
WASHER MAYTAG MHW8630HW0 Upon arrival the unit was giving a heater fault code. Removed and replaced heater and tested unit. Unit functions normal at time of service. Customer does have solar power. Suggested to customer to install electrical noise filter adapter
Cesar H.
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Replaced housing tested good
Leon M.
WASHER MAYTAG MVWB765FW3 Replaced all selected parts.After running diagnostic check unit working properly as designed
Dane K.
DISHWASHER MAYTAG MDB4949SDZ Upon arrival the unit was not draining. Found unit with weak drain pump. Removed and replaced drain pump and tested unit. Unit functions normal now
Timothy J.
REFRIGERATOR KITCHENAID KRMF706ESS01 Followed the service pointer for this issue. I found there was a gap between the liner and the cabinet. I have sealed this with silicone. Unit cooling normally.
Jonathan C.
DRYER WHIRLPOOL WED8000DW Found venting clogged needs to be cleaned needs thermal fuse must be cleaned before repair can be made
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Installed user interface and control board tested working to spec
George Y.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed parts tested check out ok complete. No dents or dings cause by tech.
George Y.
DRYER MAYTAG MEDB766FW0 F4e4 found dryer low voltage not getting hot check bad outlet need to replace customer to have electrician to fix outlet complete. No dents or dings cause tech.
Rod H.
WASHER WHIRLPOOL LSQ9549PW0 "Burning smell coming from base of washer. Confirmed and found gearcase seeps oil lack of oil causes overload to kick out on motor and interrupt power dur agitation band spin. Motor, drive coupler and gearcase will require replacement at minimum.Consumer declined estimate and will shop for new product."
Rod H.
REFRIGERATOR KITCHENAID KBSN608ESS01 "No ice productionConfirmed Now the water valve has failed seeps water when icemaker in standby.Ordering water valve.; 1 WP2307650 (valve-inlt)"
Enrique R.
WASHER WHIRLPOOL WTW4950HW0 "Inspected whirlpool washer . Customer concerns , not starting wash cycles . In diagnostics found lid lock fault ( shorted ) . Installed new latch , performed calibration , retested it . All functions tested normal . No leaks ."
Patrick C.
WASHER WHIRLPOOL WFW8300SW02 Found the unit not always starting for the customer. Checked out and the control panel button is exposed due to panel plastic worn away for normal use. Controls are exposed and the panel is NLA ; rqstng P&A on 1 W10099593 (panel-cntl) and 1 WP8571903 (cntrl-elec)